24 Hour Fitness Reviews

Last week I spoke with a young girl called Jess at the North Academy 24 Hour Fitness. She promised she would get back to me via email the next Monday. Tuesday I call in to speak with her and am told a lie that she is out on a business meeting all week. I call back and ask to speak with the operations manager. I get Aila on the phone who gives me the perception of a totally unsympathetic individual who wants to be left alone and is offended by any complaints received about employees at her site. My beef was that Jess promised to get back to me via email on Monday.

172% increase in my "lifetime" dues! Called customer service and she tried to tell me that I was given misinformation. I told her that there a lots of customers on the Consumer Affairs website who apparently were given the exact same misinformation in more than one state. So it's clear that the sales counselors are "told" to say this to sell the memberships and that directive is coming from corporate all the way down the chain. She did tell me that they are receiving lots of calls about misinformation that the customers are receiving and that they are calling each club (only after a customer complains) to tell them that they shouldn't say that. The total amortized cost of my membership just went up to $10 per month. That is the same monthly cost as the brand new Fitness Evolution club down the street. So goodbye 24 Hour Fitness.

I was member for 24 Hour Fitness sport long time. When I went to upgrade to Super Sport, they told me I have pay $39 more every month because I have contract long time ago. All new members only upgrade $10 per month. So that disappointed me. Why I have pay $39 instead $10?

I signed up for lifetime membership back in November 2006. I paid two years upfront for $451, after that my annual due would be $29. I just received my annual bill for $104...what is this?? Can they do this? Is there a class action suit?

Hello. When I first enrolled in my 24 Hour Fitness membership in 2007, I paid $700 dollars (approximate) up front. By doing so, I would be locked in at $29.00 dollars a year. I've been told verbally that it was guaranteed. Now, I noticed that my renewal fee is $84.00 (approximate) dollars. Now, after carefully reviewing the contract, I noticed that 24 hour fitness can raise my fees, which are printed in the small print possible. As a matter of fact, is the smallest print on the contract and it states it as such on Page 2, Section 3, SubSection 3(c), last sentence. I am very disgusted at this sales pitch tactic. This company has misled me in believing that I had a killer deal. I should had listened to my gut feeling at the time of signing the contract. BUYERS BEWARE!

Add me to the list of the dissatisfied. I paid a lump sum of $600 in 2006. I was told I would only pay $79 per year after that. I just got my annual renewal for $129! The manager at my local gym said they have received a lot of complaints about this. I called the corporate office and they weren't willing to change it. They said they "don't plan to increase it again," but weren't willing to put that in writing.

In November of 2007, if I'm not mistaken, I went to the Manhattan Beach 24 Hour Fitness and paid hundreds of dollars upfront and was promised a yearly $29 membership. They recently e-mailed me that it would increase and also sent me a bill for $79, which is unacceptable. What will it be next? Hundreds of dollars in increase? The principle and dishonesty will not be accepted.

As with the rest I had a lifetime annual rate of $30. With no notice I got a statement for $130. The local location claimed two letters were sent to me about it however all I received was the new statement. I don't have my original contract I signed 8 years ago however I distinctly remember being told as long as I was a member in good standing my rate would not change after paying the significant upfront cost.

I purchased a membership with 24 Hour fitness in 2006, I paid a large sum upfront for 3 years and a guaranteed lifetime renewal of $29 per year. For the past several years I have paid the $29 plus tax with no problems. This year I received no bill and when I went to check in for a workout they told me I owe $139 for this year. I explained that I had a locked in yearly rate of $29 and was told that they had to increase the rates for upgrades. I have been going to this gym since 2004 so even before I bought the prepaid membership, the same equipment is there now that was there in 2004. One summer they closed for and extended amount of time to "renovate" the gym. After more than a month we were all surprised that they put the same equipment back in, we did not receive any credit for the lost time while the gym was closed. So I don't think it's for upgrades to the gym. If there is a class action suit I would love to be in it.

Same as everyone else. I purchased a membership, prepaying for 3 years for $600, with the promise that it would be $99/year after that FOR LIFE or FOR AS LONG AS I KEPT MY MEMBERSHIP. That was what they swore by when they sold the membership. Sounded like a great deal, so I signed up. Now they send a letter saying 'Sorry, we have to raise your rate to $150/year.' I emailed Customer Service, didn't get a reply back for 3 weeks, then in the reply they sent me the contract and said 'Sorry, not sorry.' I replied again but never heard back. Memberships and gyms are supposed to increase health - it should be in their core values. This stress and frustration they've caused everyone with their bad business practices has done the opposite. What a company.

Not only did I buy a lifetime membership by paying a large sum up front that was supposed to renew at $29 a year, but I used to work in sales at 24 Hour Fitness back when in college and we were trained to tell people this is the price they would pay for the rest of their lives, hence "lifetime," which is why I also bought myself. They increased my dues this year to 79 a year and claim it is to keep the gym clean when our gym is actually pretty disgusting, at least in the bathrooms.

In 2007, I signed up for a lifetime contract, paid the first 3 years up front, $800.00, then I was assured I'd be able to pay $29 per year for as long as I wanted, for the rest of life. Last month they billed me $79. If there's a lawsuit, I'm in.

Both my wife and I prepaid 3 years of memberships, a couple thousand dollars, for the assurance of a fixed low rate that would not be raised. This year our membership was doubled from $49 to $99. The fixed annual rate for the lifetime of the membership was a major factor in our decision.

Be wary of their sales practices. The corporate office does not honor their "lifetime" renewal fees. Some prices went up by as much as 444% this year. I too would love to see a class action suit. Ms. Blair, the CEO, should step down.

24 Hour Fitness staff sells promotions and misleads people to join with empty promises. I bought a prepaid annual membership in 2008 to where I paid a lump sum and was not billed again for three years. Once my three years was up I was told I would pay $99/yr. and it would remain this amount and could not go up. Now in 2015 I received a bill for $199. This is 100% markup, double my annual renewal. I went into the gym to speak to someone since I couldn't reach a live body on the 24 Hour Fitness 1-800 number. The managers told me there was a clause, nothing they could do, and that was that.

Just like everyone else, I paid an upfront fee in 2006 and was told I was locked into a lifetime rate of 29/year. Just informed that the price is increased to 79/year. Ethically this is a clear violation and I feel this should be a legal issue as well. Will start looking around for legal representation for anyone involved.

Please everyone file a complaint against 24 Hour Fitness. I signed up with 24 Hr Fitness in 2001 and have been a member ever since. My renewal dues went from $99 to $149 this year. I called Member Services (waiting on the line for 30 minutes) and spoke to a representative who told me that my membership lapsed in 2007 and that I entered into a new contract in 2007 that allows 24 Hr Fitness to unilaterally increase my annual fee. The 2007 contract that is available to me online is unsigned by me - that is because my membership never lapsed and I never signed a different contract than the one in 2001!!

I paid for gym memberships for 5 family members. I got renewals in October which were 3 times what I paid the last 6 years. I was assured when I joined that I had a locked in rate by the manager. When I called to inquire about the increase I was told by Daniel in Customer Retention that I could be paying a lot more, other clubs were hundreds of dollars more. A deal is a deal 24 Hour Fitness. To get people to sign up they guaranteed a fixed rate, did not supply a copy of the contract, showed me "on the computer" that the rate was fixed. I feel ripped off, and will never recommend this company to anyone. When I talked to 24 Hour employees they indicated that this company was unethical and not to expect anything in the way of fairness.

I too would like to join any if at all lawsuits against 24 Hour Fitness. I too have purchased a membership in 2007 with a locked in rate and have gotten screwed by this company. Please contact me.

Just like everyone else I purchased a lifetime membership back in 2007 and paid for everything up front for the first three years. Was told it would be $99 a year after that and up to now it has been. Get renewal notice and it has doubled to $199. That's pathetic. Add me to the class action lawsuit.

I also only paid the high 3 year fee to get the $29 for life and now they want $79 this year. Who knows what it's going to be next year. Sign me up for a lawsuit.

I had to create an account just to vent about this ridiculous company. Like many others my "locked-in rate" went from 29 to 79 a year after 650 down. I have been a member for more than 10 years. It's extremely disappointing that they are scamming current yearly members by building new gym as super sports and closing down gyms that I can actually use like sport or active clubs. They are basically wanting me to pay them 40 a month now. It was a long term bait and switch scam. So disappointed! Don't trust this company to live up to their agreements.

I was also verbally told that my rates would lock in for life, $49 annually after paying initial $500 for 3 years. They also raised my rate up to $99 per year which violates the price lock that I signed up like 6 or 7 years ago. It's unethical that a company can treat people who support them this way by raising prices whenever they feel like it. Please add my name to the class action lawsuit.

I signed up in 2007 for their lifetime membership. I paid upfront for 3 years and was told my membership fee after the 3 years would be 49.99/year for life. Oct 2015 I received a bill saying it had become necessary to increase my annual renewal amount to 124.00/year. Seems incredibly misleading of 24 Hour Fitness to promise a fixed lifetime membership fee and then increase it. The reason I paid a larger amount up front was because I was promised 49.99 a year for life.

I purchased a "lifetime membership" and the sales rep told me that it would never go up in cost. I paid about $600 upfront and then $50/year. I had planned to renew my membership and was always happy and felt like I had made a good decision and then my eyes almost popped out when I saw that they raised the cost to $124/year. It is not right that some people are paying less and some are paying more and we all had the promise of the nominal yearly fee. They cheated us and are not honoring the pioneering members who forked over the large sum early on because of our love for the up and coming national gym. They are really jerking me around here, and I feel angry just thinking about it. Are they playing favorites too? My friend has the same agreement and is still paying $50/yr. Incredibly despicable business practice going on in my opinion.

I have been trying to call their corporate but I can never get through as I wanted to tell them, "Where do I sign up for a class action lawsuit?" But luckily, I have found it here. I'm like most of the reviewers here, not happy with the annual membership being increased after the large sum was paid up front for 3 years. I was lured in at the time of my sign up and was promised that after 3 years, my annual fee will be only $50 for life. They're lying to me.

24 Hour Fitness is raising rates on everyone. We were told our rates would NEVER increase because we had a lifetime membership.

Just another dissatisfied customer. Bought several 3-year memberships shortly after this club opened. Was absolutely told about the lifetime renewals for $49 a year after the first 3 years. I had missed the $29 renewals and was excited to pick this deal up. At the time, I had very little money but made the substantial upfront expenditure based on future value. Apparently, the joke is on us. I was amazed to see my $49 renewal shoot up to $164, over 300% increase. Never once did I hear a mention of this possibility in the pitch that was laced with phrases like "locked in" and "guaranteed for life" etc. Even if 24 Hour Fitness does have some clause buried in the back of the contract to support these actions, this is patently false advertising that is, and has been perpetrated on 24 Hour Fitness customers from the start.

In 2007 I paid $700 for membership, 3 years no dues and then $29 each year after that, FOREVER. Apparently, forever is here and gone and now it gets raised to $79 year! That's not what I was told and it appears there are many more in my situation. Add me to any class action lawsuit.

As many of you, I paid $600 up front on the idea that it would be $49 a year there-after. Got a letter saying "I know we agreed to this... but things are expensive so we are raising prices." Now I have to pay $100 a year. I would gladly join a lawsuit. Then my local 24 was running a promotion to upgrade memberships for $0 down and $10 added to membership fees per month. All the new 24 hour fitness popping up in So Cal are either Ultra or Super Sports (i.e. If I want to go to a 24 hour fitness I have to go to the old 24 hour fitness gyms).

In 2007 I paid $660 upfront for 3 years and was told that after the 3 years was up that it would be $99 for life. Well this year just like everyone else, I receive a bill for $149, isn't this false advertising?? Everyone that I have talked to about this has paid a different amount, no 2 amounts are ever the same. 24 Hour Fitness is just in the business of selling memberships, they don't care if there are 500 people trying to work out at the same time otherwise my gym is poorly maintained. I know they're trying to phase out cheap long-term memberships in favor of more lucrative monthly contracts... I've tried to call the corporate office but have been stonewalled repeatedly with their extensive phone mail maze. I don't think they're really interested with addressing these issues at all. I JUST CAN'T STAND 24 HOUR FITNESS.

I am in the same boat as everyone. I was promised after paying about 700 dollars that only after 3 years I will be paying only US29 per year to get access to all clubs. No SuperSport of course. But I was told that it will now be 99 USD per year. I am feeling ripped off after all of the people who signed those contracts and paid at front a large sum contributed to make 24 hours what it's now. I recall other gyms were growing and all 24 hours facilities were crap and in need of upgrades. Those people need to remember where they got the Capital to build those new super sport gyms and upgrade their other facilities. I AM IN Class action lawsuit.

They had promised a lifetime flat rate upon signing up, and now they're trying to increase the yearly membership fee. This is totally unacceptable and a bait and switch tactic. It's blatant false advertising. Also takes hours to try to cancel your membership over the phone.

I noticed last week that I was no longer being charged the $32.00 a month for my membership that I started back in 2010. I hadn't noticed that my membership had been cancelled because I was not able to go to the gym for about 8 months, due to some unfortunate health problems. I called today to speak with a representative and he told me that they were unable to charge the credit card I had on file for my monthly dues back in February, when the credit card they had given me was indeed valid. I even spoke to a supervisor and she said there is nothing that can be done to reinstate my membership and now the memberships are at least double what I was paying before.

In 2006, my husband and I signed up for 24 Hour Fitness's "lifetime memberships." The annual membership fee is $49 per person on the contract after we prepaid $390.87/pp for 3 years. Recently 24 Hour Fitness increased our renewal dues from $49 to $100+/pp. I believe that their actions are fraudulent and in bad faith. Also, at the time I signed up, 24 Hour Fitness did not have Super Sport and Ultra Sports clubs. My membership agreement (as explained by their employee) was for all of the clubs but now we are excluded from these newer clubs. If there is class action, please count me in.

Been a long time member since '02, not counting the short term membership I had purchased before '02. Yes, I have been MIA for a year, but finally gonna get back into routine last week but found out my membership was cancelled (not hold). Immediately called membership services and corporate to find out why. No one figured out the cause until I found out that staff had incorrectly entered in my street address, so I never received renewal notification. My membership doesn't allow for auto online renewal so the process for years have always been as soon as I get my notification, I would renew, but since my address was entered incorrectly without my knowing, I never got the notification. And now that I've discovered this, 24 won't correct the issue and allow me to continue my original membership. Seems like such a simple resolution. Disappointed in lack of customer satisfaction and appreciation for customer loyalty.

Echo everyone's comments. I have been going for two years and when my membership expires, I go to renew it and all of a sudden, because it's September 2015, membership is now increased because the gym is suddenly a SUPER SPORT. It has no spin bikes, no sauna, no pool. There's no upgrades. How in the world?! Completely unfair. They should have notified existing members of the change and put up signs. I'm in for any lawsuit as well.

Same as everyone else, paid 3 years upfront to get a locked in rate. Now it just increased 3 times more than what I was paying. Not a good way to keep members. Please add me to the lawsuit.

Me and my husband signed contract in 2007 and paid $1,200 for first 3 years with $49 per year for lifetime after that. The rep told us that price is fixed and will not go up. Then I got renewal bill a week ago that now asking us to pay $99 per person! I emailed them and never got response. I did pay increased price, but if they do it again next year we will cancel. This situation makes me mad, because we would never sign for membership if we knew that $49 per year for lifetime is nothing but lie. Would love to join lawsuit!

When my family and I got our gym membership we, like many others on this page paid a large amount upfront to get a locked rate - a lifetime membership account (Grandfather clause type of account). Well, half of our family members had an increase of $50 added. I called to inquire information but was told there was a 130 min wait. I called again a few hours later and was told an hour wait. And again called and was told there would be a 30 min wait, so I waited (fun!)! The lady I spoke with was so frustrated with getting 'this type of call' that she quickly said "it's in your contract - blah blah blah!" I asked for a copy to be mailed/emailed and she said it would take over two weeks to get a copy of what I signed!

Same as everyone else. Back in 2006 I paid for lifetime contracts with 24 Hour Fitness. My lifetime annual membership of $29 just got increased to $149. I told that I would only pay $29 a year for the rest of my life, but the front desk at my local gym casually said, "Oh, it's because of inflation and it's in the contract but none of the sales reps told people that at the time." Uhhhh, okay? I'll pay for this year but next year I'm out. I'd rather give a reputable company my money. Please add my name to the class action lawsuit.

Same as everyone else, paid 3 years upfront to get a locked in rate. Now it just increased 3 times more than what I was paying. Not a good way to keep members. Please add me to the lawsuit.

Like many others I too was screwed by 24 Hour Fitness. Was promised a lifetime annual fee of $50 after paying for the first 3 years many years ago. Just now got billed for $124. They can't get away with this.

Unprincipled business practice. Salespeople are trained to lie. I really think there should be a class action suit.

I signed a contract for 3 years and they told me I was going to pay only 99 dollars after the end of the contract. In September 2015, the annual rate is going up to 149. Please... please make it happen and add my name to the class action lawsuit.

In 2006, I was told that I could purchase a lifetime membership by paying $750 over three years and thereafter my membership fee would be $29/year. In 2015, I received a notice to pay a renewal fee of $104. No explanation for the 300% increase was given. I went to my local club (where I bought the membership) to complain and was told to call customer service at 800-432-6348. I have tried numerous times to talk to someone without success. I am very disappointed with the company's failure to honor its promise to me in 2006 that upon paying an increased amount for three years, I would have a lifetime fee of $29. If there is any legal class action to be taken, please add me to it.

Same boat as everyone else. Paid 650.00 up front back in 2006. I was verbally told my yearly dues would be 29.00 for life. My dues increased to 79.00 this year. Please add me to the class action lawsuit.

In 2007 I paid $500 for membership; 3 years no dues, and then $29 each year after that, FOREVER. Apparently, forever is here and gone, and now it gets raised to $79 year! That's not what I was told, and it appears there are many more in my situation. Add me to any class action lawsuit.

I am writing on behalf of my mother. She is an elderly Asian woman who loves watching Fox News (please put your opinions about Fox news aside. This is not about Fox news, but about having the right to watch a television stations). When she goes to the gym, she requests to have it on one of the TV screens. Recently, my mother was denied to have one TV screen for her to watch Fox news while she walks on the treadmill. According to her, there were a few employees that would not change the TV channel for her. The gym's policy is that patrons must request to change a TV station and are not allowed to touch the TVs. She was following the gym's protocol by asking, not to mention she's in her 70's. One employee told her that they could not change one TV station because of sports. Evidence to the contrary exists when other TVs are on entertainment channels.

Just like many people on this board, in 2006 we paid $1,200 up front and were also told our annual membership would be $49 thereafter and never go up again. But, today we got a bill with 50% jump and no early notice. Also, suddenly, we could not go to another alternate gym that is close to our house due to the recent "upgrade of gym to Super Sport". We asked the front desk people what did they do to improve the gym, they said "nothing". Okay, so no improvement but the company decided to change status so we can not go to that gym anymore and closed up another gym's pool facility for a "renovation" during summer time.

I also signed up with a contract with 24 Hour Fitness in 2006. I paid $600 upfront for 3 yrs & guaranteed $29 annually thereafter (lifetime). That is all I've had to pay up until this year's renewal, they billed me $85 to renew. Cannot get through to anyone on the phone. Very upset about this increase! I'm in on class action as well.

In 2006 paid 700 dlls upfront and an annual fee of 29 dlls after first 3 years. In September 2015, the annual rate is going up to 79 dlls. Called the corporate office. Waited more than 30 minutes. At the end, the office would send me a copy of my contract in 10 days. It's been more than 15 days and didn't get the copy of the contract. Please add my name to the class action lawsuit.

Would like to join the class action suit. I was also verbally told that my rates would lock in for life $49 annually after paying initial $600 for 3 years. Received a letter dated September 17, 2015 that my rate will be increased to $124.00. Seems like fraud to me if verbally they say one thing and contractually written they say another. And since this happened to us systematic across many states and facilities, seems that employees were trained to pitch this deal in this way. $124 is still a great deal, but it is the principle of 24 Hour Fitness as a corporate entity deceiving and misleading consumers.

Given what I've read, it would appear 24 Hour Fitness is strategically dumping "toxic" assets i.e. contracts not producing revenue (yours and mine). It seems some people are having fees raised a little, others a lot and other people just aren't getting billed. If they can dump enough contracts in enough ways it makes a CAL more difficult to pursue. Bottom line this company sucks at customer service. Similar story, 2005 paid for 3-year membership $750 then "lifetime" $99. They stopped sending me bills in 2013.Twice I paid it. At the check in desk both times I updated my address. I went in the other day to use the gym and was told my membership was terminated. I tried to call corporate. They have a new policy about reopening contracts.

Same deal as everyone else here. Signed up in 2006 for $550 upfront for 3 yrs. Promised 49/year after for life. Now annual membership is 99/year. Any update on the class action lawsuit?

WISH I COULD GIVE IT ZERO STARS!!! This review is about 24-hour Fitness' Customer Service in general. For over a year, I have been trying to get my problem resolved - unsuccessfully. I have been a member since April 22, 1993 when I purchased a "Family Keep Fit" membership. At that time there were 3 of us on that membership: Myself: Contract #**, my husband, John Contract #**, my son, Jonathan Contract #**. On July 22, 1996, I added my youngest son, Christopher -- Contract #**. His contract clearly stated that his contract was related to mine. I paid a monthly VISA charge of $19.00 ($12.67 + 6.33) for the first 3 contracts and when Christopher was added on, an additional $5.00 per month was added on to my VISA.

After paying $600 down for two years of membership I was promised repeatedly that my annual fees of $99.99 would never go up. Now they raised it 50% to $149.99. Wow, what a dishonest company! After reading on this site I found out there was some microscopic print on page 3 that somehow allowed them to break all those promises. I never even received a page 3. Tried to contact their "customer service" a number of times (the recording said "Your wait will be over 30 minutes.") and never able to actually connect to anyone other than their phone computer. Wow... Just went to their gym yesterday and they have lowered the temperature of the swimming pool... WOW! Please add my name to the class action lawsuit.

Mine is also supposed to be $49 per year for life after paying a hefty sum upfront in 2006. They also raised my rate up to $99 per year which violates the price lock that I signed up for back in 2006. It's unethical that a company can treat people who support them this way by raising prices whenever they feel like it.

My gym was closed 2 weeks for renovations. I had to deal with the inconvenience of going to another gym that was way out of my way. When I came back the day after the remodel was complete, I went into the locker room to use the restroom. There was stuff in the toilet, so I flushed it. Water started flying out of the top and nearly got me soaked. After moving to a different stall, I finished my business, went to wash my hands and the hand soap was just laid out on the sink, not even attached to the wall. Then when I went to get a locker, the only area not riddled with locks, only had 4 posts where a bench was supposed to be. Normally it would be no big deal, but when you have to go out of your way for 2 weeks for so called renovations, and you come back to this, it makes you think of alternatives. Location is Garden Grove Chapman/Gilbert.

Same boat as everyone else. If there is any further information please post with update! From 29 a year and paying 500 dollars upfront, to paying 109 a year - Ridiculous!!! And horrible 24 hour Fitness I hope you lose many loyal customers!! And your customer service agents are the most unprofessional people! Rude and very Unethical.

My Bally's in San Leandro, CA converted to a 24-Hour Fitness in Dec 2014. My membership with Bally's was for the 2014 calendar year only, so in Feb 2015 I met with a manager (whose card I have) and negotiated a month-to-month membership for $24.99 a month. I signed the signature pad thinking it was only for the credit card charge for the initial month. I did not expect to have a contract because it was month to month. I could check the charge every month to make sure it was right. On August 9 or so I noticed a $29.99 charge by 24-Hour Fitness along with a large fraudulent charge to a Safeway 40 miles away. I thought both to be charges by other people and reported to fraudulent charges to my credit card company.

In 2007 I purchased a lifetime membership paying 3 years ($700) in advance with a $29 annual renewal. One week later, I purchased the same for my son for $600 and $29 annual renewal. Last month I received a letter stating that my membership would increase, but didn't say by how much. That is BS since I was told verbally when I signed up that my membership would never increase. In fact, I brag to my friends what a great deal I have with my 24 Hour membership. I have also been warned not to ever be 1 day late on paying because they will cancel me in a heartbeat. I received my renewal and my son's and both memberships have been increased to $79. It is not a lot but, it is the principle. What will it be increased to next year and the year after? This isn't cool. Please include me and my son in the class action case that is sure to be filed.

Like everyone else on the forum here. Purchased a lifetime membership by paying $700 for 1st 3 years and $29 thereafter. The only reason I purchased it because I was assured by the sales rep that the dues will be $29/year for lifetime. It will never change. Got a bill for $79/yr. Directed to paragraph 3(c) when asked, clear bait-and-switch. I am in if there is class action lawsuit.

Back in 2006 I paid for lifetime contracts with 24 Hour Fitness. My lifetime annual membership of $29 just got increased to $149. I told that I would only pay $29 a year for the rest of my life. Also, noticed that different people pay different price.

The contract advises 5% is all that is allowed. The sales guy that TOOK MY BIG CHECK said this would never happen. Seems you can't count on anyone these days. Also, I have the electronic contract provided online and it looks altered to me. I'm looking for the original now. Lastly, I have never in my life heard a representative be so rude over the phone. Isn't this fraud? Class Action? I have no choice but to pay so I will. I really hope they don't get away with this.

Same thing as everyone else. I prepaid for three years since 10/24/2007. Paid $1,248.75. Contract expired in 2010 with renewable option. I renewed every year since this year. Rate was always $29 per person per year. Now this year they decide to up it to $79 for one person per year and the other person $29 per person per year. Why the increase and why the difference? Only that the spouse is not a frequent flyer. The contract is not very clearly about the for life renewable contract price but we can't all be wrong. I'm taking this to the local television station for consumer advocate action if I don't get my price stayed from 24 Hour Fitness. Count me in for a Class Action.

I also signed up with a contract with 24 hr Fitness in 2007. I paid $600 up front for 3 yrs & guaranteed $29 annually thereafter (lifetime). That is all I've had to pay up until this year's renewal, they billed me $135 to renew. Can not get through to anyone on the phone, very upset about this increase! I'm in on class action as well.

So like the hundreds of other people here, I purchased my 24 Hour Fitness membership for 3 years upfront fee for $650 and they said I would be locked in with a lifetime rate of $149 a year. Sure enough, this year my bill was changed to $249 up 67%. Please put me in for the class action lawsuit as well, because they promised me this was a lifetime lock. I've already submitted my complaint.

In 2007 my wife and I signed up our family (me, wife, daughter, and son) for a lifetime membership in 24-hour fitness. We were told we could pay the $2000 upfront cost and then only have to pay $29 per year per participant for life as long as we continued to make the yearly payments on time. This year we received a bill for $79 per person. When we called they said that the contract stated they could raise the fees at anytime.

I have been a member since 2003. I paid 895.00 for a 3-yr. contract, trainer included. After the three years was up I was to pay 20.00 a year. I have paid my membership in advance since 2006-2013 without a problem by online bill pay through Chase bank. In 2014 I sent the payment one month early thinking I was finished. I didn't notice that 24 Hour sent my payment back. I have gone to the gym a few times during 2014 without any employee stopping me. Each visit I provided the employee at the front desk with my driver’s license and membership card with no problem.

I signed up a contract with 24 hours fitness on 2006. The annual membership fee is $29 on the contract after I prepay around $700 for the first 3 years. Today I found that they have increased the due from $29 to $87. I'm joining the 400 people here to complain. If there's class action, count me in.

I'm in the same boat as everyone else who signed a lifetime contract after paying for 3 years upfront. I'm in on the class action lawsuit - just need info to join. I've called 3 times and have had call escalated twice and haven't had any luck with getting my normal rate of $49 a year. I'm still waiting for my original contract to be sent to me so I can verify where I initialed that I was going to accept any increases. Very shady business if they sneaked in a clause after selling everyone on a lifetime deal.

Member since 2009/2010. Paid $600 upfront for 3 years and was told and my annual membership thereafter would be $49 for life. Just got my bill and see that the bill is now $99. I'm unhappy that in multiple verbal conversations with 24 Hour management and personnel, I was told $49 for life. However, looking over a digital copy of my contract emailed to me in 2010, the contract got me and the rest of us in the same boat. Page 2: "3(c). Right to Increase Dues: If you have a prepaid membership, 24 Hour will not increase your Initial Annual Renewal Amount on page 1 of this agreement, but may increase all subsequent annual renewal amounts. 24 Hour will send you notice of your new annual renewal amount each year thereafter prior to the end of your then current term."

I also signed up in 2006 and was told I would pay only $49.99 for life and that is how much I have been paying. Now I'm being told the rate is $99??? Only reason I took this deal was because the ** management said it would be this rate for life. How can you go and change a contract like that? How would they like it if I told them I felt like paying less per month because I felt like it? Any lawsuit that is happening I am 100% in! ALSO I find it odd that my mom did this exact membership except she only owes $29 per year for life and when her renewal came today there was no price increase. So for some reason because they are "bringing in new equipment" I along with others have to pay more, but hers has not gone up? (not that I want it to) I just find this whole practice shady and I refuse to pay DOUBLE what I was paying before. I will switch gyms if they don't fix this and they will lose many clients and business.

Like everyone else, I was sold a "lifetime" membership with a prepaid 3 year fee followed with a "locked in" lifetime annual renewal fee. This was increased 100% this year... There's a petition you can sign if you google "petition 24 hour fitness change.org." Let's get things going!

About 2 months ago I spoke to the Club Manager and requested that my membership be cancelled after being a member for 5 years. He said that he understood my request but would rather freeze my status for 2 months in case I wanted to reactivate my status. The reason for leaving is that my dues were about 32.00 per month until about 18 months ago. At that time, I upgraded to super membership in order to go to the Auto Mall location which has a swim pool. My monthly dues then increased to 42.00 per month which is on an auto pay status. My reason for resigning is that the club staff do not circulate on the workout floor and assist members with technique or other pertinent areas that are part of body building/toning.

Just like everyone else here, I paid for a 3 year membership upfront at $500. Thereafter I was promised membership at any club for an ANNUAL fee of $29.00. Today I go in, and they tell me that my account had been terminated because I hadn't paid in 2 years. The thing is, I was never notified of a bill. In past years, they would often send me an email offering to renew the price at $29 which I of course immediately paid. But now they just straight up cancelled the membership. Please contact me to participate in the class action lawsuit. Who is making the phone call?

In 2007 I purchased a lifetime policy with 24 Hour Fitness for $1020 for 1 year with the explicit intent of "locking in" a $49 renewal in perpetuity. This month I received a letter that my rate will be changing to $100 per year. The back of that agreement has solely 1 section addressing membership increases. The section reads "24 Hour may increase your dues once per calendar year. The increase will be calculated at not more than 5% of your monthly dues." This is meant for people on a month-to month rate. As far as my contract states with 24 Hour Fitness my $49 renewal should continue. I called College Grove for comment. I was told that the rate increase was an "annual fee" that is being used to update and maintain all of the gyms. I searched my contract for language on "annual fees." There is none.

Like most people who signed a lifetime membership paying an upfront large down payment for the promise of having a guaranteed yearly due. Back in 2006 my wife and I both signed up for a lifetime membership for 24 Hour Fitness Sport Clubs. We both paid $600 each for the first three years and the following yearly membership would be $30 dollars forever. That's how it was sold to us. The sale person overly emphasize the locked rate, will never go up, this will never be offered again deal, etc. of the yearly guaranteed rate of $30 for life. I remember the sale person because he kept on saying $30 dollars for life when I had second thoughts of putting down $1200.

I too have received a significant increase in my renewal notice when my original agreement stated a lifetime renewal amount of $49 per year. I called customer service and waited approximately 15 to 20 minutes to talk to someone. I was told the increase was allowed per paragraph 3(c) in my agreement. I did not have my original agreement in front of me when I placed the call.

2006, signed a contract stating that I pay $700 upfront that would cover the 1st 3 yrs of membership dues, then annual membership fee would be $29 a year for life after that. I asked the sales guy if it would ever increase and was assured it would not. He said $29 for life. Today I got a bill for $79. Called and spoke with someone at the 866 726-4497 number and was told that they can increase it to whatever corporate want to. This is illegal! I don't care what the contract says in section 3c buried under a bunch of legal jargon they know you will never read. When the sales guys says, "The rate will never increase" that is a legal agreement. If someone starts a class action lawsuit please count me in. I'm going to start with small claims for now and see where it goes.

In October 2007, I made a visit to Chino Hills 24 Hour Fitness. I was told that if I paid for 3 years in advance EVERY year thereafter would only be $49 renewal fee. So of course I signed up. This week I just received my renewal notice and it states, "To ensure we're able to continue to offer you a comprehensive approach to health and fitness, it has become necessary to increase your annual renewal amount."

I received an annual renewal email from 24 Hour Fitness recently and when I went to pay, I noticed that my annual renewal went from $49 a year to $124. I called customer service and was put on hold for 30 minutes. The representative who answered explained to me that they're "making renovations" and Section 3c said that they could increase my membership fees. That's not how it was explained to me when I signed up. I was promised that if I paid upfront for 3 years, that I'd have a lifetime membership rate of $49/year.

Just adding to the chorus here that I feel scammed by 24 Hour Fitness. I bought a "lifetime" membership in 2007 by paying a huge upfront amount and was told that I would pay $49 per year after 3 years. I just received my renewal letter stating that it has raised to $99 per year. I would not have purchased this plan had I known that 24 Hour Fitness could raise their "locked in" fee whenever they wanted. How do I know that the price will not double again without warning? Even though they inserted some legalese in the contract stating that they could raise the price, doubling the price without warning seems very unethical. I can't imagine that there are many of these memberships out there. The company should just grandfather our accounts lest this become a legal nightmare for them.

Like most others I read here, I bought a prepaid membership at my local 24 Hour Fitness in 2006, the Prepaid Membership fee was $700 for the 1st 3 years, then, $49/year after that for my Prepaid Initial Annual Renewal Amount. My bill had been $53.02. At that time, it was explained to me, that the extra expense of $4.03 was taxes. This year, I received my annual renewal notice for $107.32. I have not been able to get through to Corporate, as all lines are busy with OVER 30 minute hold time. I went in & spoke with the Club Manager. We went over my contract. She explained that 24 Hour Fitness increased my dues 3% for every month for the past 6 years. I argued that I do not have a monthly contract. Anyways, she said there was nothing she could. The wording on the contract is as follows:

I was like a lot of other member who sign up for the promotion, paying $1000 for the first three year and 29 dollar after that for life. That is what the staff at 24 hour fitness told me, and did not say anything about they can increase any amount and any time they want. Every year since 2007 I pay for the 29 dollar on time. I can understand they increase the membership by 10% or max 20% but this year they increase my membership over 150%. I went to the club. The manager told me they could not do anything. I call the company and have to wait a long time for them to answer. They told me rudely that I have to pay it or they will cancel my membership. So from what I am understand is 24 hour fitness don't need to care about the agreement and just lie to member and get them sign up first and then raise their membership anytime they want. What kind of company is this?

I paid 700 dollars upfront at my local 24 Hour sport facility and was told I would not be charged additional fees or increase in annual costs so long as I stayed within the same type of facility throughout California. I tried using my membership to a super sport and was denied access even to use the facility bathroom! I am not happy with the increase to the original contractual membership because I feel a lot of the 'health benefits' do not cater to people built for my body type.

I signed up for a 24 Hour Fitness membership back in 2008. At that time, per the contract I signed, I paid $749 upfront for a three-year membership with a $199 yearly renewal. I just received a renewal notice for $299?!?!? I don't understand how they can offer me a contract price, then raise it by 50%. I'm not buying the maintenance costs, or costs of building new gyms excuses. That is not my problem. If they want to charge more, have them increase charges for new memberships, see if they don't join Fitness 19 instead.

McCardle vs 24 Hour Fitness ruled against 24 Hour Fitness. They sold "All Club" Memberships and "All Sport" memberships. They later opened clubs and excluded those members from those clubs, requiring them to upgrade in order to use them. In California, they lost the case and were required to allow everyone access to "All" Clubs, using the dictionary definition not 24 Hour Fitness' definition. In Colorado, members with "All Club" memberships are also excluded from "Super Sport" locations. The difference in these new gyms is apparently towel service. In Colorado, these new clubs have been opened in Highlands Ranch and Parker -- suburbs of Denver. While inner city Denver still has access only to the older clubs, even with their "All Club" memberships.

24 Hour has to give you your contract because you are paying for their services. You should get a lawyer to retain your contracts. Save your receipt and sue 24 Hour. I bought my membership in 6/2015. Most of the location in San Francisco were regular gym until I was recently informed by 24 Hour employee that they changed 5 locations in SF: Ocean, Van Ness, California, Montgomery, and Marathon to super around August 2015. It's called false advertising and/or scam. It's against the law.

For the past week, I've spent at least an hour waiting trying to get a hold of someone to cancel my membership for eternity. I've called at different times of the days and no one ever picks up the phone. My advice: chose another fitness club. I'm never coming back to 24. These guys don't even deserve 1 star.

I was also told I would be guaranteed dues of 29 year for life. My dues went up to 79.00. I was on hold with corporate office for over a hour and she stated they could increase dues. After reading the contract it only mentions monthly dues can increase 3% yearly. I want in on the lawsuit.

Although my experience of the club was fair, if pricey for the product, my experience after I couldn't use their club has been horrendous. My family and I moved out of state, over 50 miles from the nearest club. We tried calling the club in advance to cancel the membership (about a month early) so we'd know what was needed and they could help us schedule it. We kept getting transferred to other people or told they couldn't help us. I tried going in and they said no one on site could help, I'd have to go online or call the toll free number. Online, the website was very hard to navigate to find where I could cancel and then it says "you must call to cancel." But once I called they asked for a bunch of documents that we didn't have yet and said we wouldn't be charged a cancellation fee since our new state didn't have any clubs in it.

The short of my experience is this: My "LIFETIME" membership renewal just increased. Please sign the petition at change.org asking for them to honor what we were told we would get. Now, here's the novel version of my experience: I like many others prepaid for 3 years at a cost of $750 with a verbal explanation that it would renew at $29/year. I was told it would stay at that price unless I didn't pay it on time or cancelled. I got the contract in 2007 and began paying the $29 renewal price after the first 3 years. Then this month (my 6th time renewing, beginning my 9th year of membership) I received my renewal notice and it had increased to $79 for this year with the explanation that the cost of giving service and upgrading the clubs requires an increase in membership price.

24 Hour Fitness recently raised the prices on all memberships. Even the ones which they are legally abided to not increase due to the verbal agreements and assurances that were given to the people to sign up. They did not provide any previous notification which is stated in their contracts. People, like myself, were told of the price increase when we were rejected access even after paying the dues right before the increase. That was how 24 Hour Fitness decided to notify people, basically, a surprise increase.

The 24 Hour Fitness facility in which I bought my lifetime member to all Sport level facilities has changed its level to Super Sport and has denied me access unless I pay more to upgrade my membership. The words "bait and switch", "unfair and fraudulent business practices" come to mind. I would like to know whether anyone else has had this problem and what can be done to protect consumers in such a case.

Called the cancellation line to end my membership. Had to wait on hold for 24 minutes but when I got a hold of someone, the customer retention dept. lowered my rate $5/mo, waived my previous last month's unpaid balance, and gave me 2 months free on top. Can't speak about the life deal everyone is talking about as I am month to month. But I found the phone call productive. I recommend calling every couple months to keep getting retention bonuses.

I have been a member for a month now and I am happy until I tried to take my sister with me to go to the gym. Was hard enough to ask her to go with me and once we got there the front desk girl denied her access. She said she needs an appointment to have a free pass. I know for sure that you don't need an appointment. You have to live within the area, and never had a membership, which those I can understand. So the way I see it, they don't have a set rules and whoever work on the front desk can denied access anytime he/she feels like it. I smell discrimination here. So we left and don't want to fight over it. And the next day I saw a guy asking for a pass and without even need to show an ID or anything she let him in just because he was with one of the member that she familiar with. So they can pick and choose all they want. I believe this is like a time bomb, someday somehow, they will get sued because of this.

My family and friends paid for lifetime contracts with 24 Hour Fitness. Our lifetime annual memberships just got increased after years being at the Agreed Contracted set Annual amount. I was told that I would only pay set contracted annual fees for all of us every year for the rest of our lives with no increase in annual dues. Also there would be NO INCREASE as long as we paid our annual dues on time. I have heard that many annual members are incurring the same problems with their annual memberships and the employees even agree that the annual increase of our annual membership is wrong and unethical. The increase has more than doubled and customer service will not let you speak to corporate management about this issue. A Legal Team needs to look into 24 Hour Fitness Annual Membership Contracts and their Finance/Accounting Department and Executive who made these changes as this is wrong and unethical!

I joined 24 Hour Fitness in 2000 - paid $500 and $14 per month for all sport gym access. I tried to go to a super sport and was told I could not attend that club. I called customer service and I was told that to go to that club I would have to pay any additional $15 per month with a $41 upfront fee. I am very disappointed and if anyone is thinking of doing a class action against them please count me in. I just can't believe that they can get away with doing this to their long time members.

Well, I'm writing this as I'm on hold with 24 Hour Fitness for the second time - about 30 minutes each. I'm assuming I'll have the same results as everyone else. I signed up on 09/13/2007 for a prepaid membership - I paid $538 upfront for 3 years and have had a 29.99 renewal up until this year where they raised it to 129.00, a 430% increase. Like everyone else I was told the rates couldn't be increased as long as I paid annually, which I always have. I think they would rather me cancel at the 29.99 annual rate than renew, from a business perspective. I have to say, this concerns me less than the general durability of their machines. I frequently come across machines that don't work properly and are a recipe for someone getting injured. Either way, I'm on board to give 24 Hour Fitness a piece of my mind.

I paid $800 for 3 years and was told to pay only $99 per year life-time membership when the Valley Ranch, Irving, TX location was on a pre-construction sale in October 2006. This month I received a renewal notice of $161, an increase of 63%, and was told due to "constantly reinvesting in our clubs... it has become necessary to increase annual renewal amount..." It's a corporate fraud and greedy when they lied about life-time membership of $99/year. Count me in a class action suit.

My family signed up the membership back in 2007 with large initial payment higher than $600. We were all supposed to pay $29.00 a year for a lifetime. In this month, one received $29 invoice, another $59, and another $99. I went to the local fitness and they said that they can't do anything about it, so I made a call to the corporate. It took more than 30 minutes to speak with the representative, and I heard the same thing as the local store.

In 2008 I signed up for a lifetime contract, where I paid the first 3 years up front, $700.00, then I was assured I'd be able to pay $100 per year for as long as I wanted, for the rest of life. The contract said the club wouldn't be able to raise the rate more than 1% per year. Last month they billed me $150.00 for the month, a 75% increase, wth! I spoke with the manager at the gym & called the 800# and they both told me there was hidden sections of the contract that allowed the increase. Sounds like many of us were intentionally mislead and that's illegal. If there's a lawsuit, I'm in.

I joined 24 Hour Fitness several years ago. I paid an initial initiation fee to be followed by a fixed annual fee of $49. I have just been billed for my annual dues which have increased well over 100% to $129. I see that many members are experiencing and complaining about the same tactic.

Signed a 3-year with each additional year being $99/year. Today I got a new bill for $150! This is bull trousers! Everybody is experiencing this and it has to stop. That's a huge increase which negates the entire reason we joined in the first place. Loyalty, respect 24 Hour Fitness! Add me to the class action lawsuit!

Around 2007 I paid 600.00 cash for a 3 year membership and 49.00 a year after that. About 5 years ago, I paid my yearly 49.00 fee before due date. I went to gym and scanned my finger and they said I had not paid. I said I did. They looked up the account and said there was some extra tax charges they added. They fixed the account. I have had to do this every year since.

So I just started college and told the guy on the phone that I would not be able to keep paying the monthly fee anymore. So he suggested that I freeze my account. He COMPLETELY neglected to tell me that I would be charged 10$ a month still. I confirmed at the end of the call asking if I'd be charged anymore, and he said no, and I would not be able to go back into the gym starting the 12th of September. They charged me on a Friday and I did not see it until Saturday. Conveniently, they do not have their center up during the weekend nor do they have managers at the 24 Hour Fitness near me.

24 Hour Fitness had a promotion back in 2006 of 700.00 upfront valid for 3 years in the club and after the third year a charge of 29.00 a year for life was going to apply. A sales associate gave me the contract to sign after he explained this "great deal" and I signed and I paid the 700 hundred dollars there. After the third year I began to pay 29.00 every year. I continued for all this time without problem until now that I received the annual bill charging me 104.00!!! I am surprised and also afraid. Surprised because I was never warned by anyone that this would/could happen. Afraid that if I pay this time they will continue to raise it whenever they want and if I don't they will for sure cancel my membership, which don't think is fair. They said "29.00 per year for life after the third year". Did they lie to me and the rest of the people here complaining? Please count me in.

I paid for a large upfront payment for membership years ago (2004) to pay $30/year afterwards. I also paid for my annual membership fee a month ago which I have a receipt of. Then I was denied membership this morning because they raised it to $79. How can you ask me to pay $30 as we both agreed in my contract from 2004 and a month ago then demand I pay extra a month later when I already paid for my annual membership until next year? Please add me to class-action lawsuit.

9/8/15 a collection agency contacted me saying I owed $702.24 from Synergy Fitness. From 9/8/2011. The collection agency only received the paperwork. On 9/8/15 I paid the fees for 2011, I was never notified until 9/8/15. What happened to 2011, 2012, 2013, 2014 and 2015? They never sent me any type of notice or phone call for 4 years. I'm so disgusted with their incompetence. So I'm responsible to pay this amount. There should be a law if you sign up for a year it's automatically canceled when year's up.

I signed up in 2005 and paid 800 dollars for my wife and myself for three years. I had the promise of 49 dollars a year and now they have increased both of ours to 99 dollars. I would like to join the lawsuit too.

Like dozens of other complaints on this site, I bought a prepaid 24 Hour Fitness membership six years ago. I paid the very significant amount of $1100 for three years up front and was assured by the 24 Hour sales rep at my gym that, as long as I kept renewing my membership after the three-year prepaid period, my annual renewal rate, starting after the prepaid period, would remain at $80. That $80 annual rate lasted for a mere three years. Three weeks ago, I received a letter from 24 Hour Fitness telling me that, due to their "making improvements," my annual renewal rate would be increasing. The notification letter conveniently did not state how much the increase would be. I figured it would be a standard annual renewal amount such as 10% but definitely no more than 20%. When the renewal notice came, I was astounded to see an increase just shy of a galling 100%.

24 hour Fitness converted most of the clubs in San Francisco to Super Sport, not allowing members like me who has been with them for 20 years to use most of the clubs since our membership only allows entrance to sport and active. I understand this for newly built clubs, but secretly converting old clubs and claiming they are Super Sport and long-time members cannot use them is so low I think, especially that clubs still feature pretty old looks with semi dirty shower tiles and outdated equipment. Looks like a breach of contract and plain lying/cheating of those who invested into the organization from the start and deserve to use the facilities under original terms.

We were specifically told with the 24 hrs club membership manager in 2007 that If we pay upfront for 3 yrs and pay yearly due, I will not have increase in the membership fees (I asked that if it's true, several time I was told with big yes and there wouldn't be an increase, but it's total lies) - as long as we pay our due on time. Suddenly now they have raised it to 100% increase. VERY UNHAPPY WITH THE WAY THEY TREAT THE CONSUMER. TOTAL WHITE COLLAR LIE.

I have read many reviews and I'm a member of 24 Hour Fitness. They "had" a guaranteed $49 annual rate, and had received a new statement for $99 instead. So much for guarantee! I am unable to comment on any other response for this company, but would also like to do something about it. If anyone else had info on this crock of crap they are feeding us, please email me.

I called to advise them that my husband has lost his job and that I needed to cancel the 60 dollars in fees that were going out of my account every month for a membership that we have not even used. They refused to cancel, said they could remove my card from the account but then the amount that they say I owe would go to collections and ruin my credit. They had no options other than freezing my account for 3 months. I do not understand what makes their contract so iron clad that they can do this to people. I have paid for 6 months and we have never used the membership. Why would they not just cancel it. I even offered to pay one last month and separate, they refused.

Back in 2006 I paid for lifetime contracts with 24 Hour Fitness. My lifetime annual membership of $49 just got increased to $149. I told that I would only pay $49 a year for the rest of my life. Also, noticed that different people pay different price. I am looking for other with the same problem. We need to take legal actions against 24 Hour Fitness.

After having paid $650 for the upfront 2-year fee, I was told I would be charged an annual fee of $100 and that it wouldn't increase as long as I renewed each year. Being in the same boat as many of the other customers here, why would we pay such an outrageous upfront fee only to have this annual price increased? I would like to be a part of a class action suit.

My dad and my two brothers registered for 24 Hour Fitness membership on March 15. We wanted to get the month to month base membership because we wanted to try only for 1 month. The manager explained that we do have a monthly base membership, he convinced us that canceling is an easy process and there is no reason to worry about it. He also told us that our registration is not completed because my brothers didn't have phone numbers, so he only gave us a slip of paper we used to enter club every day for this month. We signed on computer screen many contract things which he just briefly explained to us. We paid only for 1 month and did not give a consent for automatic payment because we was not sure if we will continue.

Paid $700 initial fee in year 2006 and $29/year lifetime membership... but it is increased to $79. I called 800 number of 24 hour fitness customer center. According to the customer center, they have right to increase the annual fee with any amount in the original contract document. I requested to have a copy of original contract document. Customer service lady told me that I will receive the document in Email within a week, but I didn't receive it yet. It's been more than a week now. Please add me if there is any class action lawsuit.

# yr prepaid lifetime member. Now annually renewing. Trying to bump me from $30/yr to $130/yr. Contract says 3% max bump for monthly. Prepaid mentioned in same paragraph, but do not honor the 3%! Count me in on a class action lawsuit.

24 Hour Fitness sucks. Very greedy people that do anything and make any excuse to CANCEL your membership and then try to sell you a new one for you to pay more money. I was a member for 15 years, very loyal to them. Now screw them. I rather pay my money to their competition. I guess once you think you're rich you think you will always stay rich. Don't forget how you borrow money from your grandma to start your 1st gym. Hope you go bankrupt. ADD YOU IN THE LIST WITH TRUMP AND 50 CENTS.

So I have the same issue as everyone else. I signed up in 2008 and my brother paid my $600 upfront for me so I'd get the "lifetime $99" deal. Well, I got my bill for $150 and went online to pay given what I've read about nobody having success and they happened to have my contract online so I took a look. While they have signatures, the amount paid is bogus. It says $200 instead of the $600, so they obviously edited the contract on me. Working on financial statements to disprove the $200 and prove $600, not sure what that would do, but worth a shot. Please let me know about a class action lawsuit. I'll do anything necessary.

In 2008 I bought a contract for what I was told would be $99/year for life as long as I renewed on time each year. I paid three years down and signed. I, like others, just received notice of annual dues being increased $174.99. If someone is pursuing a class action I am interested.

Very shady business move! Like everyone else, I also put down $500 (in 2008) for no payments for 3 years and every year after that would be $69.00 per year. Please include me on the lawsuit.

The Moraga 24 Hour Fitness had a membership special @ 10 years ago that offered $599 for 3 years and $49 FOR LIFE. There were banners with the 3 years for $599 then $49 FOR LIFE all over the location. It was clear and unambiguous. Apparently "FOR LIFE" now means "until we decide to raise rates." After 10 years, I received a renewal notice for $149/YR - a 300% increase. There will now be nothing stopping them from raising rates by whatever amount they choose, regardless of your original contract now that this precedent has been set.

I have been a member for over ten years. Over the years I have accepted the rate increases (due to higher operating costs) without complaint. Recently I went to the 24 hour in Carlsbad off Palomar airport rd. This is also their corporate headquarters. I was told I could not enter because I was not a super sport member although I have been going to this location for over ten years off and on. I asked to speak to the manager. Cameron told me due to higher operating costs they were changing the name to increase rates. He said this was to "be able to offer fitness to everyone". So the rate increase of a gym rate in a higher economic area is to help everyone be able to access its services? Isn't this gym part of a chain? If I pay for a sport membership but they just change all the names to super sport I guess I am just out of luck. Pretty shameless.

My situation is similar to Nisa of Overland Park, KS that I was told to pay 29.99 per year for lifetime when I paid 499.99 package for first 3 years back in 2007. I just received my bill 2 weeks ago. It's increased from 29.99 to 79.99... I talked site manager at 16th street & Potrero location. He said my account is "eligible" to increase. And there's nothing he can do and gave me 24 hours customer service. After approximately 30 minutes, I am able to talk to service Lady and she told me all accounts after October 2006 is eligible to increase nationwide. So I believe there are a lot of members back 2007 will be affected. And again, she said there's nothing she can help. Also same as Nisa, I can't have my contract print out because 24 hours Rep said that the printer is broken down when I signed contract back in 2007. I hope all 2007 members please step up to file this complaint.

I was member of 24 Hour Fitness for about 10 years, I paid higher annual fee in the earlier years and was told my annual fee will drop to 100 a year. It did, however this year they increase my annual fee to 160 and said that the company has the right to adjust based on the contract. Really? By 60%? I ask for a copy of my contract and was told will mail to me but never did. I guess the customer service forgot to send me one. However he did not forget to ask me to give him a good review when the company email me the survey!!!

I bought a 24 Hour Fitness membership in 2009 for $500.00. I was told that after 3 years I will have a lifetime membership that will only cost me $29 each year. I went online to renew my membership and saw that I was billed $80.00. WHAT THE HECK? REALLY. I called the 800 number and I was told to re-read my contract. I heard there is a class action lawsuit being filed. Does anyone have any info on that?

Like many others, my fees were illegally increasing fees from $49 to $99.

In August 2007 I purchased a membership at 24 Hour Fitness in Olympia, WA. I paid my membership fees during the construction phase of the facility, before it opened up. The salesperson sold me my membership out of a storefront in the local Capital Mall. I paid for 3 years in advance with the promise that - beginning year #4 - I would pay only $79 a year forever, as long as I kept my membership current. Since that time I've been paying $79 once a year in August.

Like many others. I was told when I signed up in 2007 that my lifetime yearly due would be $29.99 after the first 3 yrs if I pay $1200 upfront which included a 5 personal training sessions. I didn't start going regularly until 2012 because they have groupX. This year I received the bill of $100 increased. I spoke to one of their rep and basically was told that my account was "eligible" for an increase. Even the manager that I talked to at the club was shocked regarding the corporate's decision and couldn't do anything to help. I asked for a copy of my original signed contract and the club manager couldn't help because it is at their headquarter in CA. I tried to call them twice and got disconnected both time after 20-30 minutes. I have referred several of my friends in the past, but they will not get my support from now on. A lesson learned - read the fine print and request a signed copy for myself next time.

I usually had good experiences with the individual gym locations. Not so much with the call center employees. Not sure if they still use them but the Filipino call center employees are not very helpful at all. The cancellation line employees are even worse though. Last year I wanted to cancel but they convinced me to do a "freeze", however on two separate calls they neglected to inform me that there was a $10 fee to do this. Because they didn't tell me about it they did reverse the charge however. Today I called to cancel for good and I had to wait on hold for 30 minutes, and since it's a dedicated cancellation line, it seems like they are intentionally trying to make it difficult to cancel. When I finally got a hold of someone she was actually quite rude... considering the fact that 24-hour fitness is one of the most expensive gyms in my region. The customer service is unacceptable.

Same complaint. These guys are walking all over their written agreements, verbal agreements, and their representations to consumers. I was on a "lifetime membership" with annual dues of $30. They upped that to $80 with no further comment. I won't go there again just because of the crass attitude that displays. Their margins suck so their new CEO came in and just said "Charge more to anyone you can," legalities be damned. He figures the CEO position has been a revolving door and he has nothing to lose but the job so who cares? It's a shame, these guys are going to crash and burn unless a competent owner takes over. At any rate once a merchant takes an overt step to screw me I cut my losses permanently and move on.

I was initially told by a 24-hour representative that I would pay 49$/year for life for my 24-hour membership. My rate was recently raised to %99/year (I believe most everyone's rate was raised recently). They lied. However, there's nothing illegal (to my knowledge) about their representative lying. The contract is all that matters. Looking at my contract, it appears that they can raise my yearly fee by as much as they like, as long as they give me advance warning. Since there are others in my situation, I figured I'd add what we all know: read your contract before signing. There's nothing that we can do about being lied to initially. The onus is on us to read what we sign. I'm not happy, but I can't really blame 24 Hour Fitness.

Like most other reviews/complaints, I also signed up years ago for a price $650 for first three years, that was followed by $49 annual renewal fee starting the fourth year going for life of the membership. I recently received a renewal notification that states "We are constantly reinvesting in our clubs, services and team of professionals, so that we can offer a comprehensive approach to health and fitness. In order to achieve this, it has become necessary to increase your annual renewal amount effective on the due date below." How could they just increase the annual on a fixed contract? Were they not counting on having members stick around just as they bank on overselling memberships with the mindset that most will not actually make use of their membership? This is fraud!

I've tried placing a freeze on my membership 4 times thru the main 800 #. 3 times I got a recording saying longer than usual wait times and once I got a message saying "unable to process request." Totally unacceptable. Next step is to call my credit card company and do a charge back - basically have them reverse the charge.

24 Hour Fitness Increased Annual Rate!! My membership renewal is also increased from $99 to $149. I was told by the salesperson that the rate will stay $99 as long as I keep renewing every year. Please count me in for class action lawsuit too.

Yep, I too was PROMISED 29 dollars for life.... Although we did sign a contract that allows increases, I'm sure a verbal agreement counts in court. Well who knows, I am not a lawyer. But they did promise this forever.... and now I pay 79 dollars. They could have sent a letter explaining the change and gave some heads up. The laughable thing is the employees say it's to improve the gym. Yeah right! I'm not sure how stuff like this is allowed these days, but I guess it is... regardless poor treatment of loyal customers, as this is a very obvious bait and switch technique.

Just like everyone on this site, I paid a 3 year price in 2007, with a $49/year renewal after that. I can't believe that they now want me to pay $161. Based on other complaints, there is no fixed fee; it seems to be made up as they go. A contract is a contract, and if there is a class action lawsuit, I'm in. Otherwise, it may be small claims.

Unfairly raising annual rates. I too have had my annual rates raised by 300%.

Please explain why did you guys raise up my membership? As a contract that I signed before my membership won't be increased for a lifetime, that means it's $29 forever. But today I renew my membership and I had to pay for $104? My cousin's membership was $29 and he also got an increase for his renewal, only $79. I asked the manager there "tell me the reason why there is a different between us?" The manager said he has the rights to increase it up. Wtf??? Why did you guys ripped me off more than 200% for increasing the renewal? Why did you guys cheat me and you guys didn't follow the contract as our agreement for the membership? Should I sue you guys because of this matter?

I signed up with them in August of 2007 for about $600. This was a prepaid membership for 3 years and renewal rate of $49 a year afterwards. Today, I found out that my renewal fee is $162. That is a 230% increase, so I called customer service. After being on hold for 20 mins, someone answered the phone. The customer service rep told me they increase the fees due to increase of cost of business. The rep cannot provide documentation to justify the 230% increase. She just said that was the determined amount. She said that it is in the agreement that 24 Hour Fitness can increase the renewal fees. Since some people here can't obtain their contracts, I'm going to include it here.

Like everyone else, I've been paying my supposed lifetime $49 membership for almost a decade. When I purchased the upfront payment, I was told "Lifetime $49 membership" for as long as I was paying the annual dues. None of the reps ever mentioned the fine print. Angry that they would just do this. There's no stopping them from increasing again. Like many here, I'm in if there's a class action.

I paid $700 for 3 years training and for that, they provided me lifetime membership benefits of $29/year after 3 years of training completed. I keep on paying $29 every year even though I rarely use this gym because I have my office gym convenient to me. After long gap, when I went this year to one of the gym, they told me my membership is cancelled because I didn't pay this years renewal fee. Somehow I didn't receive any reminder this year from them and I missed paying. As I was not using the gym for a while, so I completely forgot to pay. I told them that I am ready to pay late payment penalty and would like to start my gym again.

I have been a member at this club for ten years and have seen many managers come and go. The club is at its lowest point as far as general appearance goes. It makes me question whether local management or corporate budget concerns are at fault. As you enter the swimming pool area look up to the wall, ceiling and vents - they are covered with fuzz. I have pointed this out to the latest manager twice in the past two months and gotten the same response - "I'll talk to the night cleaning crew." Do we even have a night cleaning crew? Men's locker room ceiling was painted about two years ago but the black trim over the lockers still has paint from ceiling paint smears - a quart or less of black paint, a $4.00 paint brush and 45 minutes would fix this. Bottom of hallway wall outside of locker room was patched over a month ago - no attempt to paint it.

Anton ** lied to me when I signed up the membership with them. He promised me only $29.99 per month, nothing more. (So I didn't review the contract) Then I was charged the annual fee. 24 fitness answered me "it is on your contract". And Anton is not reachable. Such organization should be fined for illegal practice of business conduct. In addition, like other reviewers, the facility sucks and equipments are all aged.

In 2005 I joined 24 Hour Fitness in Everett, WA. I was promised a "Lifetime Membership" with administration fee costs of $21/year for LIFE with an upfront cost of 3 years of prepaid dues. Somewhere around $1,000. My renewal is about this time and I just received a message that my account was cancelled and to call. My online account with 24Fitness.com doesn't work as well. I just tried to log in and I decided to do some research and came up with this. I'm sure when I call they'll tell me the same thing as everyone else.