24 Hour Fitness Reviews

I am a member at La Jolla CA, and members after their workout go into the spa, sauna dry and steam area in their workout clothes drenched in sweat. This is so disgusting. There is signage that says 'swim suits and shower before entering'. I have had to tell them to read the signage, and they get upset at me. Just this Friday there was a member that went into the steam sauna in workout clothes and shoes and I told him he was not dressed appropriate!!! Then he stepped out, there was an Indian guy with jeans below his knees and he asked me "what is the difference between sweat and sweat in the steam room?" He didn't shower before going into the sauna.

I parked my car in the parking lot of a 24 Hour Fitness Center at 1595 Sky Mountain Drive, Reno, NV 89523. When I returned to my car after my workout, I noticed a large scratch (about 3 feet long and 1 foot wide) on the driver side. I immediately reported to the person in charge there. He reviewed the security camera recording with me and found the suspect who may have committed the hit-and-run. But he left the company a few days later was not able to further assist. The damage was professionally estimated at about $1,000 and a police report was filled.

24 Hour Fitness took over Ballys Fitness in saddle brook NJ. On December 20th 2014. They never posted any signs or sent any emails or letters to ballys members. After 24 hour fitness took over ballys, they refused to honor my premier lifetime membership that I paid 1200 in 2008. My annual dues were about one hundred per year with the Ballys lifetime premier membership. They told me I have to pay 30.00 per month now to use the club. I freaked out and started making phone calls to customer service, and the corporate office. They continued to give me the runaround, telling me they're going to work on this. 2 month went by with no word about my membership. I want to sue this corrupt organization for damages.

I received a Silver Sneaker Card from Health Net. So I signed up at 24 HR Fitness across the street in Huntington beach. At the front desk everything went ok. Then came a gentleman up and tried to sell us a training session. We declined and he set up a interdiction for Wednesday the 7th of January. I arrived at the gym and was greeted by a trainer, who gave me a quick idea how training would work. Then he asked questions about health issues. I told him I was on medications for A-Fib. Then he got me to agree to sign up for a $299 training session. But two days later he called and told me I could not start training until I had a Doctor's ok to clear me for training. So I went to the fitness center and picked up the form provided and made a Doctor's appointment.

I have been a member of the Camarillo, CA. gym since it first opened. I and others have complained to the manager who simply does not appear to care. Equipment is often broken and takes a long time to repair, even when the repair is simple and could be done in-house. The men's changing and shower rooms are filthy. I went all the way through the Army Infantry without athletes foot, but got it repeatedly at the gym shower. The music played is often that dreadful synthetic sound or acid rock. Many have complained but no changes were made. The spa often has between 1" and 4" of yellow/brownish foam on the water surface.

24 Hour Fitness Lake Forest, CA. I have been a member of 24 hour fitness for almost 15 years and love the convenience of its multiple facilities and variety of equipment. I go to the gym every day, sometimes twice a day so I am very familiar with the facility and its maintenance procedures. The last 5 years or so I have noticed the upkeep drastically falling short of sanitary and it has been getting worse very quickly.

I have my son that is 16 years old every other weekend. I ask how much would it be for him to work out just for an hour with me on a Friday. They told it's $20 for him on top of what I pay monthly. I looked at her and before I was going to say she beat me by saying it's a RIP-OFF. I just started working out and now just feel like quitting. I feel that they just care about money not about us.

My 30yrs of exp in fitness made 24 hr employees nervous, frequently complain. Members come for help instead of them. We get results & members see this. 24 hr wants to revoke my paid membership. Too bad they worry about me.. lol. Harassed daily.

IF you are considering joining a gym or fitness center for your New Year's Resolution, I would think twice before you decide on 24 hour fitness. Clubs seem to routinely have problems keeping their services, pools, spas, etc. up and running, or very clean. EVEN WORSE, if you dare to try to complain about it, they will waste hours of your time with the run-around from club location direction and call center. I doubt you can get to a live human being via their call center in under 30 minutes, and I have gone months (literally) waiting on a response from a district manager, because the club manager refuses to respond. IF this club was not 1000 yards from my house, and I had any other close option, I would ditch them in a heartbeat. Be forewarned, I would not go to 24 hour fitness, for anything!!

The Good: Most of staff are very nice/helpful. Pocket facility is the closest 24-hour gym to my house. The Bad: Old facility, often stifling (staff have to prop doors open), bad odor, old equipment, a great number of exercise machines (e.g. ellipticals, treadmills) are repeatedly broken and out of service for extended times, small and mostly overcrowded, unclean, people sneeze, cough, spit, sweat, and bleed on machines and only rarely do they even wipe the machines down when done, staff use to go through just about hourly wiping down and sanitizing machines, but haven't done that in several years now, and if it matter to you, the gym isn't open 24-hours a day either. Bottom line: this 24-hour facility has slid onto the bottom tier.

The Club Manager at Southglenn SuperSport in Centennial, CO is highly unprofessional, inexperienced and irresponsible. When a woman at the club is yelled at by a male member, followed, threatened and the club has witnesses but decides to do nothing about the incident because the club manager is 'boys' with the male member in question - this makes the company look terrible. The female member whom I know even filed a police report and fears going back into the club because of the threats the member made to she AND her family. Yet the club manager chose to yell at HER. I was under the impression all threats were taken seriously and would be from an experienced manager who knew how to handle customer complaints and threats instead of being concerned with his own relationships and stature to members. We will be joining Lifetime. What an unprofessional organization you have.

My complaint is: I am a lifetime member but still had to pay $29.00 a yearly fee for the New 24 hr. I paid $49.00 for my regular membership. Why is there additional fees just because it is a "supersport"? It isn't any better than the Club in Corona: they have a pool, sauna and basketball court and a tennis court (I Think). And Fontana also has these extras but DO NOT CHARGE extra. So why do we have to pay extra for an extra word "super"?

I was at the dry/sauna room and a staff member ask me to take off my shoes because I was seating on the top and the bottom of the wood seats will get dirty. I want to know if it is a new rule of the company? It was my first and last time there.

My parents purchased a prepaid couple membership in 9/2003 from Mall 205 Sport which includes all fitness clubs and sport clubs. Clackamas was a sport club when it opened, and they've gone during that period. Now they are denied access to Clackamas unless they pay an additional fee when it should have been grandfathered into their membership. Kathryn (Katie), the club manager insists that because they didn't go more than 50% of the time to Clackamas they would not be grandfathered in. They should honor their original agreement. This is not honest business practice.

After moving to Ellicott City, Maryland the gym owner stated that my husband and I could cancel my membership. After requesting the cancellation in writing, I got a letter back stating there was another gym 14 miles away that I could go to. That would take my husband and I over 30 minutes to get to with Baltimore traffic which is absolutely ridiculous. I've been an active gym member for over 15 years and I never heard of such a ridiculous policy. Who has time to spend an hour driving every time they go to the gym 4-5 times per week. Prior to the move, we were walking distance from the gym. The policy states you have show a letter showing disability or death. I will never ever recommend this gym to anyone. Thank you 24 Hour Fitness, you stink a big one for stupid policy.

My regular club, Hollywood, CA, has become just plain nasty. The club is filthy (sticky floors, dirty/dusty equipment, empty hand sanitizers- and that's just what you can see); the equipment is old and badly needs maintenance. And the management does not seem to care. I spoke to the onsite manager, sent an email, a letter, and called corporate twice but can't even get a reply. Does someone have to become seriously ill before it gets their attention?

Hi. I want to report a manager named KATE (female) from CA Mountain View 24 Hr Fitness. Today me and 4 of my friend went there. 3 of them have membership card and 2 of us did not have a membership card but we have a FREE PASS. They first called their manager to come, when she comes she acted really impatient, she said that "she been explaining this like 100 time" with a really negative attitude and because we are under 18 so we had to call our guardians. When our parent arrives she says that we tried to sneak in, insulting her but we did not, and using fault language which we also did not. We tried to argue with her about our behavior, if she can exactly point out what did we do. But she keeps avoiding our question and then she just kicked us out. This really made rest of my day feeling bad. It will be appreciated if you can report this.

There was a homeless lady sleeping at the Santa Monica 24-hour Fitness that I went to. The corporate people refused to do anything about it. She would sleep in shower stalls and on benches in front of lockers. She would also hold abusive telephone conversations that everyone could hear and take showers lasting 1 1/2 hours (and the area has frequent droughts). Corporate refused to do anything about it. I therefore did not renew my membership.

I was a loyal member of 24 hour fitness for a few years. I recently moved to a new state, and didn't like the conditions of any of the 24 hour locations in Las Vegas, so I decided to cancel my membership. All of them are old and outdated in Vegas. I made sure to cancel my membership before the new billing cycle. Called member services, because that's the only way to cancel. I mean how much more outdated can you get? I was assured that I would not be charged for the new month. Few days go by and I got charged for the new billing cycle, even though I canceled. Called member services again, told them I had canceled prior to the new billing cycle. Why am I being charged? Their excuse was that, that was an automatic debit.

I signed up for a monthly plan & the sales associate changed it from what I asked him because of his commission. I closed my account & they still charged me. The manager said 30 days for an electronic refund. Especially when your bank account charges you fees...I'm so that my card declined. I am on the quest to make sure that everyone should trade gyms & avoid this scam.

I've been a member of 24 hr fitness for many years. It's a decent, bare bones gym that's convenient because of its many locations. However, every time I have to renew my membership I swear I will NEVER renew again! Throughout my memberships they have inundated my inbox with junk emails hawking powders, classes, training sessions, etc. I usually fail to notice the one email that matters, my renewal date. I miss the date and am forced to fill out all of the paperwork AGAIN, sit through the sales pitch for personal training AGAIN, get hit up to let them take money out of my account monthly (no way). It's a good hour before I've shown them my ID AGAIN and renewed. It's outrageous that it is easier for me to buy a new cell phone or get health insurance than it is to renew at this Podunk gym.

I have reported the mold on the ceiling in the swimming area at 24 hour fitness in garden grove. It has been on three years. I have told 3 or 4 managers. Nothing has been done about it. I have been told, they "24 hour fitness" is working on it. I have been told, there is a water shortage. I have been told, the pool would have to be closed, and the members would get upset. What about the health risks this brings to the members! Please send someone to look at the massive amount of mold on the ceiling in the pool area. Please have 24 hour fitness fit this health issue.

When I signed up for All Sport Membership with 24hr Fitness in 2007, there were many clubs available to me, in total 4 clubs on Oahu that I frequented. Now they have upgraded all the clubs including the one I joined to Super Sport (including the one I joined). Suddenly, I am left with access to only 1 club--the one I joined originally. If I want to use the other clubs, I would have to pay a monthly upgrade fee. Unfortunately, I no longer live near the club I joined, so I have no access to any club. 24 Hr Fitness assured me that I would have access to so many fitness clubs (BAITING CONSUMER INTO BUYING), but now they have changed out that offering by "upgrading" their club to lock members like myself out (SWITCHING PRODUCT). I will continue to pay my annual dues because I know this situation begs for a class action lawsuit.

I was a member at the club in Redmond. I purchased a personal training package and used it. Then, I purchased another training package and intended on using it before I moved (not sure exactly when I'd be moving). During this time, I tore my left meniscus and it required immediate surgery and therapy. Then, our house sold, and we relocated to Tucson, AZ. The nearest 24 Hour Fitness is in Phoenix. I called club manager, **, at the Redmond club, and told him about situation. He asked that I send documentation of knee surgery and moving van company for verification, and I did. He said he couldn't refund the $500 approx. because it was too large of an amount, but that "corporate" would handle it. They didn't. It has been 5 months, and I haven't heard from either the Redmond or corporate office. I'm entitled to a refund, since there is no way to use the personal training package myself, or to transfer it to another person. I called the corporate call center today, and they said that any refund would have to be issued from the Redmond office.

I applied online and received a 3-day pass. On Thursday 09/25/14 I came in from out of town (El Centro CA) where I work as a law enforcement officer. I'm visiting family in Fontana Thursday through Sunday and the sales associate (**) refused my pass due to being from out of town and my town not having a 24-hour Fitness to recruit me to. Instead I was charged a single day for my wife and I at $25 a person totaling $50 for one day. My current gym charges me $50 a month for my wife and I (includes law enforcement and family discount).

I have been a member of 24 Hour Fitness off and on in 3 different states for years now. At a usual frequented location in Colorado, I was wronged and humiliated. My keychain, which has a legal pocket knife attached to it was in my hand as I was observing a monitor. The attendant approached me and asked that I put it in my car or locker, which I did. About 20 minutes later, two police officers approach me while I am working out and stated that there was a problem. The issue was clarified by me stating my side, which was, yes I have a pocket knife attached to my keychain and I was asked to place it in a locker or car, and that is exactly what I did. The truth was not good enough for the cop and he asked to search me. I denied him the right, but he simply ignored that and immediately handcuffed me in front of the other patrons. Upon not finding it of course he started playing a provoking question game which I simply ignored and kept asking how long will I be detained, in which his response was, he didn't know. Now there are two lawsuits that will be filed in district court.

On August 28, 2014, my son and a guest went to 24 Hour Fitness located in Houston, Texas at the corner of Beechnut and Endicott to work out. While working out, they were sharing exercise information and an employee of 24 Hour Fitness - ** - approached and began harassing them accusing my son of training his guest. My son denied the allegation and continued working out. Mr. ** and another employee continued to harass to the point where my son and his guest felt so uncomfortable they left. As they were leaving, my son asked, "Are you harassing me because I am white?" Mr. ** clearly stated "Yes". My son and his guest were floored by this comment. A complaint was filed with the corporate office which was sent straight to the manager who was a part of the harassment. No resolution or agreement was ever come to as to how this could be amicably resolved. I am saddened by this outlandish action by a company who employs insensitive people who use hateful speech and then lie about it so they can continue to behave this way. Perhaps they should check their video cameras to see what actually transpired. Very sad horrible experience and I won't be back.

My wife and I joined the 24 Hour Fitness on W. Craig Rd. in North Las Vegas in May 2014. From day 1 we noticed that the stationary bikes were in need of maintenance: none of the pulse monitors worked, most machines made a grinding noise, and the machines were not calibrated properly causing one machine to be easy, and another on the same level to be more difficult. We have been reminding them each week, and they always say that they are going to get the maintenance scheduled, but nothing happens.

I have been an active lifetime member of 24 Hour Fitness for many years now. I paid over $800 for a membership which included a guest membership, which I was told I could bring a guest anytime with me to any of the "sport" clubs or lower, granted that the guest is over 18 years of age. Every time I have brought a guest they just treat my guest like anyone else who has a "regular" contract membership and they have to sign some paperwork and be pressured to pay for a membership. When I tried to ask why they have to sign every time, they told me that I don't have a guest membership, then the next time I asked, they told me I do have a guest membership. Still, they have always bothered my guest by asking him to sign paperwork and pressure him into getting a membership for themselves. My guests are not supposed to be subjected to this treatment.

24 Hour Fitness club on Ocean Avenue, San Francisco. Dirty, poorly maintained, falling apart place. I have talked with 3 or 4 so-called on-site managers in recent years, who have been promising an upcoming renovation to start "soon" - pure lie. I only wonder how the City Of San Francisco's health officials allow that place to remain open. Shall file a complaint with them as well.

We were told that we qualified for a free membership through our health insurance. We used the money we would have used for payment of the membership for personal training. After just over a month, we went in to work out with our son and were all told rudely by a manager that our accounts were terminated. We discussed the situation with management and asked for some sort of compensation or discount since we were mislead by them. They did nothing. We just got a letter from them stating that our memberships were terminated at our request. Interesting since they had already terminated us. I would not recommend this place to anyone, especially after reading all of the other complaints.

This business doesn't care about its customers. I was promised 4 times to be called back by the district manager about the incident and they FAILED THEIR PROMISE FOR 4 TIMES!!! And the lady named Odi ** hangs up on customers after waiting on the line... DO NOT INVEST IN THEIR GERM INFESTED BUSINESS!!! - it's for ** only. This is the dirtiest gym ever!

Been a member for almost 2 years. My wife took a personal training class with money back guarantee (at the Houston Downtown location on Elgin & Louisiana) and no issues. We moved and I signed up for personal training with a 30-day money back guarantee "even if you take all 5 classes". I took one and didn't like the trainer... Not his fault, just not a fit. Plus my schedule changed so I couldn't really go easily. I asked for my refund on day 29 and was told that I needed to finish the 5 classes in the 30 days for the guarantee to be valid.

This place is a joke - 24 Hour Fitness East Freeway. You can't even work out without worrying about your car getting broke in to. While a car was getting broke into the security like always is just sitting inside on a chair, eating chips and texting on her cell phone along with the rest of the staff sitting, texting on their phones - no one is on guard of what's going on around them. This gym has raised the prices on memberships and half of the machines are broken, out of order, never get fixed while the other gym on high end neighborhoods have all the new machines. I would not recommend anyone to join this gym for almost $40 a month.

This Gym is a joke. Absolutely filthy, staff are rude. They discriminated against me dt my disability and retaliated against me when I reported it. I was also sexually harassed by an employee and the mgr called me a liar. Reported all this and district mgr never investigated. He went by what the mgr said as they were friends. My membership was revoked because I complained about it. I tried to notify corporate and what a joke. They are now being investigated by the feds. Don't join. The gyms are horrible. Dirty, run out of towels and toilet paper all the time. Never clean. Floors are always wet so slippery all time, etc.

I was a member of the Beaverton 24 Hour Fitness and I liked the swimming pool, hot sauna and steam room. Other than that I gagged at the sight of this gym 90% (10% was the stuff I said already) was either shut done or being used. Not enough stuff.

I've never had an issue with 24 Hr Fitness. They have always been helpful with anything I've asked and I've been to about 3 of the ones here in Aurora - same thing every time and the facilities are always clean and working and with the "billing" they take what we agreed on and nothing more nothing less. I couldn't be happier.

I have been member of 24 Hour Fitness for almost 10-15 yrs. I have music tour a lot so I was not able to use my membership as they promised. I was supposed to have been grandfathered to Hollywood, but now I'm in Upland. I am not accepted at Super Sport. Not only that, some of the 24 Hour fitness don't say Super Sport (Lakewood Ca).. If there is a lawsuit, please LMK!! Originally Premium, it was for All 24Hr Sport gyms.. What a freaking rip off.. ..

I had been a member for almost 10 years with 24 Hour Fitness. Recently, I noticed that all clubs in my area have been closed or converted to Super Sport. The only Sport facility has not been renovated for a long time and located in a not so safe area and nearest Active is 20mi away. My membership was to pay for 2 years in advance and receive the 3rd year free. Every year after that is $99. Awesome considering you can go to every Sport or Active facility! However, since 24 Hour changed locations around my work and home to Super Sport I was left with the choice to pay an extra 19.99/mo with an additionally signup fee or go to a crap/small gym location. This brings me to 29.99/mo, the same amount that new members pay!

Got the bait and switch. My parents are 24 Hour members in the Bay Area and recently moved to LA. They wanted to work out at the Hollywood branch because of the pool. I brought them there a couple of days ago and we talked to a gym rep. He gave us a tour of the gym, showed us the pool, locker rooms, studio, etc. He said it would be a $20 upgrade fee for them which we decided was well worth it. Signed them up and thought they were all good.

The 24 Hour Fitness on Balboa removed the best and most well attended yoga class leaving many members very upset. Talk to the manager ** and he does seems to care at all about the members request and opinion or needs. I am very dissatisfied with his response and whoever are responsible for taking the yoga and Pilates class away from the members regardless of the members request to have the classes stay on the schedule.

Without a doubt, the most irresponsible staff that I have ever come into contact with in any phase of of my career. My review will come from the perspective of a guy who was going through the application process to become a Personal Trainer here. I walked in on a Tuesday morning with my certification in hand. Went to the desk, handed my resume to the girl behind the counter, and was told to have a seat, and wait for an interview.

My wife and I was a member at 24 Hour Fitness, Redmond, WA for a month and after not getting to schedule with my assigned personal trainer due to conflicting work hours, I went in to cancel my contract and our membership. My refund from the nearly $2500.00 that I paid in advance was only ONE DOLLAR AND fifty cents. REALLY?! Not only that, my wife of 7 months pregnant was told that she is not able to come in by **, the sales guy. My wife explained to him that she have paid the last month payment in advance when she signed up for her membership. Instead of resolving the issues, he decided to call the police. Just to get my wife kicked out of the gym. Being pregnant is already hard enough, she was crying to me when she told me this, as not only he abused her mentally but also he was treating my wife like a criminal and by calling the cops on her and try to get the cops to lock her up

I was a member at 24 Hour Fitness, Mission Hills, CA for a month and after not getting to schedule with my assigned personal trainer due to conflicting work hours, I went in to cancel my contract. My refund from the nearly $2500.00 that I paid in advance was only ONE DOLLAR AND fifty cents. REALLY?! Then, My assigned personal trainer calls and tries to say it was all a misunderstanding and he can schedule me as I need to after work. That, was after I told him that I was currently rating the company on ConsumerAffairs.com. I paid $2500 and was told that my expected refund after one month would only be $1.50. You decide for yourself if you want to be a part of this RIP OFF company. It reminds me of doing business with Used Car Salesmen. And that's never been a good experience. IMO

I have the same concern. I paid a large fee years ago and pay annual fee now. Almost every club near me is SuperSport so I can't use my membership. It's not right. I have emailed and called and hopefully I will get a response.

With the recent cold weather we have had in GA... a request was made to adjust the heat from 56 to a higher number, such as around 68 degrees, especially overnight, when the temperature dropped to 7 degrees. I have asked several times and the manager insists they don't know how to change the temperature on the programmable thermostat. I asked another assistant and she became very angry, was quite discourteous, and I clearly pissed her off. She stormed off and went to complain to the manager about me asking for about the 25th time to please make the gym warmer. They don't do anything to support the requests made by members and that is not fair to us. American Fitness Center is located in Fayetteville GA - 315 Hwy 314 Fayetteville GA 30214. No customer service whatsoever.

Why I couldn't go try out in your club? Why your employee lied to me? Why? Why? Please read my story.

I have received numerous calls from 24 Hour Fitness gym for the past 2 weeks. I received 9 calls (5 within 2 days) just in the 1st week after missing my $20 monthly dues. I have asked the collection company to remove my phone number from their call list and I expressed my frustration and the feeling of being harassed over $20. IT'S 20 dollars?! Are you kidding me? They continued to call even after I had asked them not to call me. For the second time, I requested 24 Hour Fitness collections not to call me. They still are calling me at least once a day. So, now for the 3rd time, I have asked them not to call me. We will see if their harassment continues. This is ridiculous and poor business practice. Based on 24 HOUR FITNESS's relentless harassment, I will be taking my business elsewhere.

I put my account on freeze back in the end of August since I moved back to the NYC area. I put it on freeze and yet they want to charge me for the next month, even though I haven't been there. I have e-mailed them today, on Oct 11, Oct 3, Oct 2, and Sept 11th to resolve this. They never respond or don't resolve the issue. Now they have begun to leave automated voice calls on my phone at all times of day. I just want to be left alone by them! I don't owe them money for a month I didn't use, especially after I specifically put my account on freeze.

The swimming pool and hot tub at the 24 Hour Fitness located on Research are filthy. There is silt and sand in both the swimming pool and hot tub. There is also mold on the sides of the pool. I sent the manager an email a couple of days ago and have not received a response.

I'm a member. Today, 9/30/2013, I left very disappointed and not taken seriously. I have addressed this issue regarding the sauna and steam room that certain members are putting oils and Bengay medication and pouring it over the rocks or the machine. It's so strong that it burns my face and I have a reaction to the fumes. I start coughing and choking like I can't breathe because of what's being poured on the rocks or machine. I have to cut my time in the gym short because I'm having a bad reaction to these fumes. I feel that the manager is not taking my complaint very seriously and as well 24 Hour Fitness.

The reason why there are so many complaints across the country about this company is because, 24 Hour Fitness is going through Foreclosure and going to be auctioned off. The only problem is that no one else really wants to buy the 2 billion dollar company. The CEO fired everyone, and then days later he tried to resign himself. There are numerous law suits against the company and countless complaints about how poorly the gyms are taken care of and managed.

I got injured at the Super Sport in Orange, CA on 2102 N. Tustin Ave, a few weeks ago. They did not properly clean the walkway to the women's locker room and I slipped on water. I grabbed the wall for support and almost fell and miscarried. I am 7 mos pregnant. I gashed my hand and there was blood dripping to my elbow. Although, I let them know, they did not even clean it up immediately, risking further injury to other customers. I continued to give the gym a chance and tonight the Asst Mgr on duty was so flagrantly insolent, even to the point of lying to my face, saying that there was only one phone in the gym and how I should walk back to my car to make a phone call that was to a 1800 number. He made a menial and ridiculous request that I sign into the gym, although I had signed in already only a mere 5 minutes ago, and the two original workers saw me walk in there, were the same people working when I walked back in. His behavior and code of conduct was so poor I decided to cancel my membership and at that point, he continued on with his attitude and behavior, irregardless of my physical state and even incurring further harm to my body.

I have a membership with 24 Hr Fitness, Daly City, CA that was placed on a medical freeze indefinitely. I take a look at my bank activity to find that 24 Hr has charged my account membership dues. I called and presented their error to a staff member who informed they could only refund me by check. I informed the staff member that this error they made would cause me financial hardship if the money was not returned to my account immediately so to let me speak to the club manager. After expressing again the situation to the club manager, he promised me a call back that day and he failed to do so. I find that instead he left work early and he called the next morning with a less than professional manner of dealing with a customer of few years' of membership. He absolutely would not refer me to his boss or give me any information in regards to whom his boss even was.

The first time I was scammed I had just returned from a tour in Afghanistan with the U.S. Army (active, 25th Infantry Division, Hawaii) and was eager to work-out in an environment where the male to female ratio wasn't 9/1 as it was in the provided facilities on base. Not being very discerning, I agreed to pay an $800. "activation" fee, and $100 annually thereafter. The sales rep was ecstatic. Only shortly thereafter I found out why. The gym I was going to had banners everywhere advertising "no activation fee, only $50 annual renewal fee" So not only did I get separated from a large sum of money, but I could expect to pay double what everyone else was paying to renew, ad infinitum.

I've been going to gyms for many years. I've gone to all of the well known gyms including 24 Hr Fitness. I've become frustrated with the lack of serious response by gym management and corporate response to my complaints, and there have been many over time. Beginning with the gyms maintenance - The 3 gyms I've gone to in Orange County are in serious disrepair. From significant dents in floors and equipment not secured properly to unkempt locker rooms, walls, urinals and showers not cleaned from day to day. Windows in and out not cleaned for months at a time. Machines not working for weeks at a time, bars not cleaned or sanded - you can't even slide on a 45-lb plate without it getting stuck. Irregular maintenance / cushions on benches not maintained. Employees not doing their jobs on night shifts. 24 HR Fitness is an accident waiting to happen. If there was a regulatory agency that looked into safety concerns with fitness gyms like 24 Hr Fitness, I would fine them every day they were open without complying with safety and cleanliness codes.

I purchased the 24hr SuperSport package, a few months ago.. I was told, several times, that I will be able to use ALL the club locations in the country. I asked several 24 Hour Fitness salesmen the question. I always got the same answer. I did research on the internet. All the 24 Hour Fitness clubs marketing blurbs and instructions pointed to the ability to use ALL their locations, by purchasing a SuperSport package. I found out, by accident, that I was deceived.

In addition to equipment frequently being out of service for months at a time, the gym is dirty. I have watched the cleaning crew (which consists of 1 woman) mop the floors when the gym is quite busy (hazardous) with absolutely filthy water. She uses the same sorry rag to wipe down the equipment - never once changing rags to have truly clean results - basically she is just spreading the germs from one spot to another. The locker room had one toilet that was broken for 8 months & several times the locker room was randomly closed but they wouldn't say why. There are signs everywhere about recent locker room thefts & to watch your belongings. But the worst is the staff.

Accused of training my friend, was first threatened with removing me from the club, GM continued on by constantly looking at me during a week period until I asked him if I could help him with something because he kept looking at me as if I had done something wrong. On Saturday, June 29, 2013 at approximately 10:45AM, I told him if I can help him out with something because I didn't like his looks towards me. He told me what was my problem with him and his staff, and that he was going to revoke my membership. After 30 minutes, I was escorted out by police and humiliated in front of other members inside the fitness center.

When my fiance and I signed up for 24 Hour Fitness in 2006, our agreement was for access to All Fit Lite, Express Clubs, Active Clubs and Sports Clubs, which were very plentiful with a $700 one-time fee and an annual renewal rate of $29.99 which we have paid without fail. The Ultra-Sport and Super Sport levels were not a selling point then because they were far and few. I believe our closest upper level club then was in Irvine, CA and we lived in Long Beach, CA. So according to the rep, the decision was a no-brainer. Now 24 Hour is upgrading many of the local sport clubs to Super Sport and denying the members' free access, who once had guaranteed access to those sport clubs based on their contract before the upgrade. One can only be grandfathered in to the upgraded clubs, only if you have visited the specific club within a certain time. It could be 3-6 months depending on who you talk to.

I paid for 5 years membership back in 2000 to get renewal at $99 per year. Shortly after that, I moved to Boston where they have no clubs. I kept paying membership. Now, I am back to California and they closed most of the Active clubs and re-opened them as Super Sport clubs. Same thing was described in many other complaints. I kept paying to keep my fixed price contract, but closing half the clubs makes my contract worse half. This is a rip off, plain and simple. I guess the planned class action lawsuit will not be a problem.

Please file a complaint with the Better Business Bureau. Regardless of your location, use 24 Hour Fitness Carlsbad, California Headquarters to STOP this non sense (**). Customers are baited by merchants advertising at low prices, but when customers visit, they discover the advertised are unavailable, or are pressured to higher price (switching). In this case, it is the All Clubs Membership (bait) with the (switch) to super sport, at a mafia-sized user rate. The most recent is in Riverside Eastvale, California.

24 Hour Fitness fails to keep all their gyms clean from Escondido to San Diego. I am yet to step into a gym that cleans their floors and wipe off equipment; instead, they rely on members to extend that courtesy. I wiped the class floor with a white paper towel, two passes and it was black. It seems that no one ever mops the floors with disinfectant. Hair gathers in the corners of the gym. Equipment handles are filthy, not even cleaned once a day. I got ringworm on my hand from this place. It just seems that a health facility should not be allowed to cut corners and there should be inspections by health officials and swab tests done to make sure there is a low bacteria count.

The Management allows the Assault and Abuses - I was harassed and threatened by a patron who wanted to reserve his equipment, even when it’s not being used. Upon complaining to the front desk, the staff refused to call the police. They refused my meeting with the manager. They pretend to take the incident report, but did not show me the report or gave a copy.

This facility, the 24-Hour Fitness in Sunnyvale (near Fremont), is a dump but I knew that when I got my 2-year membership. It's cheap but has everything I need... everything, except reliable hot water. It seems like every month there are a few days where the hot water is out. (Most recently, it has been out for a week.) They have a much nicer "Super Sport" club down the street but they don't let you use it when their hot water is out, which really sucks when you have to shower/shave for work in the morning. I even talked to an employee who told me ("Don't tell anyone I told you this, but...") that they decided to stop paying for water softening, which causes the water heater to get clogged with calcium deposits.

On May 5th I purchased 5 1/2 hour training sessions from Nicole **. I canceled the first session due to an injury and gave the 24-hour notice. When I attempted to schedule my appointment, I had to call three times. Finally I contacted Nicole and she told me that would not train me. Why did she sell me training? I set an appointment with Tristanne for May 17th at 10AM. SHE DID NOT SHOW AND NEVER CALLED. Today I had an appointment with Hope at 8:30AM. SHE DID NOT SHOW AND NEVER CALLED. I even texted her on two days before and received a response that she would be there.

I have been a customer for a total of two years with a break of about 5 in between. The first 24 Hour Fitness was located in Rancho Penasquitos, in the area of San Diego, CA. It stunk like body odor really bad. They obviously had a problem keeping the air circulating and keeping the place fresh. I mostly used the shoddy outdoor basketball court there anyways, so it wasn't that big of a deal. However, the weight lifting area was unusable for me due to the stench.

Over 10 years ago, I inquired if they had gyms in NYC as well as CA as I am bicoastal (I have family in NYC). They told me not yet, but that they were working on it and when they establish the ones in NYC, my all-club membership would allow me access. 10 years later, they finally built 2 gyms. My dad passed away, so I went back home (to NYC). While in NY, to blow off some steam, I attempted to utilize their gym, but much to my surprise, they said I needed to upgrade my membership. They offered me a special rate for a week's access. I left extremely disappointed and angry. Of course, my dad's death had added to my frustration ...

I have been a 24 Hour Fitness member for the past ten years and I have one major complaint. Damaged and worn equipment are not replaced. This is the case at a number of 24 Hour Fitness locations I have been to. The gym I go to has not had 90-lb dumbbells for at least the past 6 months and, today, I was informed that one of the 105-lb. dumbbells was broken. I use those weights twice a week and now I may have to drive an additional 7 miles on those days. I asked if they were going to be replaced and the response was, "Not anytime soon."

I signed up for 24 Hour Fitness Super Sport in Las Vegas, Ann Road location and I was told that in order to get the lesser monthly charge of $54.99, I would have to sign up for 6 months. Then at the 6-month mark, I would have the option to sign a year contract for $34.99 a month and have anything over the amount of my 6 months to be prorated to the new year contract. If not, my membership would automatically be cancelled at the 6-month mark. Of course what the trainer told me was just a sales tactic. There is no such thing and I could've cancelled at anytime. I have a gym in my apartment complex and would've cancelled 2 months in, but because I thought I agreed to pay for 6 months, I paid a total of $329.94. Even though I hardly went it was an agreement so I cut my losses.

This Laguna Hills 24 Hour Fitness is simply operating substandard in many ways. Equipments are frequently broken. I have received no results when reporting "out of service situations" to the manager, Mr. **. His reply that there is nothing they can do is absolutely not acceptable. During the last few years I have been using the facility, I reported issues such as unpleasant odor in the changing room. The staff have simply sympathized but they have not taken actions to address the issues. Last year in 2012, they fired the female cleaning crew member which resulted in skipping daily clean out. Their reply has been that they can't afford it and the budget doesn't allow it. The water heater breaks down frequently making it impossible to use the showers.

When I signed up for the membership, they said the club will provide us the towel. But one day, I came there and they said they don't have a towel today because the machine is broken. Their service so bad. If they know this happens, they have to prepay extra towel for the members when they need it in the gym. They do not care about that. Service sucks.

Clackamas, Oregon. Terrible customer service. I am just writing to let others know how their customer service representatives treat potential clients. I was trying to get a 3-day guest membership. After being told to wait or come back in 30 minutes, because they were about to take a lunch break, we drove around for a bit and then came back. Then we waited another 10 minutes. Anyway, an employee named Chris looked at me and stated, "I know you're probably not going to be getting a membership, so I can't give you a 3-day pass." When I told him that hurt my feelings and asked why he said that, he said he can just tell. I was going to get a membership for Christmas the next month.

I have been a lifetime member of 24-Hour Fitness for about 30 years. I have not gone to the gym for several years now and went the other day to a new location close to my home. At that time, I was told that my old lifetime membership was not sufficient to continue using the facility without upgrading my membership and paying about $40 a month more than I do now. The sales person indicated that I could use several of the older locations without paying more, but these locations were quite distant from my home and not practical at all to use. In essence, this new approach is denying me access to most 24-Hour Fitness locations.

It’s amazing that this company keeps operating under the same methods. They have had several class action suits in previous years for signing people up under all-access, multi-club membership supposedly allowing members to go to any club. Then, they keep adding membership levels and say you have to pay more - not honoring contracts. Unfortunately, each of these class action suits is just settled by 24 Hour Fitness with a concession to allow that group into all clubs. I guess they figure it costs them membership increases of a few of the members, but the majority just bow down and accept it. We need to firstly inform all members of this process by drafting letters describing these methods, making copies, and posting them on windshields outside of 24 Hours Fitness every time we go in. Then, organize just one more class action, but not to just settle for the few, but only settle for a change in current and future policies of this bait and switch, scam, dishonoring of contracts, or whatever you want to call it. What actions are you willing to take to make a difference?

Recently, I visited a 24-Hour Club in Millbrae, California. They told me I could not use the premises, because it is now a sport club unless I paid an extra $20 monthly plus some downpayment. When I initially signed the contract with the club, it was a for life membership and did not specify any sport club and did not have a clause to cover that possibility. The contract stated I could use any 24-Hour Fitness facility anywhere. The club is still under the 24-Hour Fitness name and it's not a new company, so they should honor the initial contract or change the name of the club. The facilities are the same, same equipment, and no new extra super sport feature. These tactics are just a simple way to increase money on the old contracts. I demand that my contract be honored.

I have been with the gym for eight years now. I notice that many gyms in San Diego is converting to super sports and trying to get people to pay extra. This is **. They can't just close one gym and open a new one next door and make us pay extra. I say we should start a petition or something. If you guys agree with me, send an email and let's do something about it.

I have a lifetime membership at 24 Hour Fitness All Sport. I go to 2 locations, one new work in Kearny Mesa and one in Rancho Penasquitos. The one in Penasquitos is a sport gym with pool, basketball, and lots of amenities. The one in Kearny Mesa has just transitioned to a super sport (with the "only" difference being a racquet ball court and towel service). I am told now that to use the gym in Kearny Mesa, I must pay an additional $20 per month. I know others in the same situation (of a different race) who have an all sport membership, using many gyms including this one, and they pay $24 a month with no lifetime membership. This is a bait and switch and discrimination.

Bait and switch - First of all, I'd like to say I was a long time member with 24 Hour Fitness; however, I don't think I will spend another penny at the club. My experience today was at the City of Industry club; I had a new born child a while back. Thus, I suspended my membership to take care of the new born. Today I felt I want to check out the club again, perhaps getting myself in shape again. I printed out the 3 days pass, and I invited my church friend to join me to check out the club. He never had membership at any club, so I thought maybe I can introduce him to gym.

I had a membership from July 2010 to 2012 from Costco. My membership was at the location of the downtown Sacramento 24 Hour Fitness. Everything was fine but now, I bought a new membership from Costco for 2 more years and they're telling me I can't join the downtown with Costco membership because they upgraded the downtown 24 Hour Fitness. I have been going there for years. Apparently, I was grandfathered in to this location. Please help me.

24 Hour Fitness's business practice of "Renovation for Exclusion" is the latest in bad faith business practices. I have been a member of 24 Hour Fitness since 2008, when I purchased an "all sport" membership at a renovated Q club in Las Vegas, if you remember those. It was awesome with a swimming pool, sauna, private VIP locker rooms, tanning, childcare, spin and group X rooms. I moved to Los Angeles in 2010 and began using the Hollywood Super Sport. Then a week ago, I tried to work out at the Santa Monica super sport and was denied because I had no access to super sports. Huh **!

No air conditioning and no air circulation in spin rooms. Very unsanitary, very hot, smells, wet, can't breathe, and etc. Members have asked for fans to help circulate the air. Nothing has been done for months now, but 24hr can spend money on promotional items rather than taking care of the conditions of the current problems.

My sweet friend gave me a one-year premium membership at 24 Hour Fitness. She had purchased it through the company where she works. My friend decided that she was unable to use it, so she transferred it to me. I was able to use the membership for two months when I was hired for an incredible position in Idaho. Unfortunately, there is no 24 Hour Fitness where I am moving. I called the manager at the Tanasbourne 24 Hour Fitness facility in Oregon and she basically said there was nothing they can do for me. The manager said it was because my membership was a gift and my account had a zero dollar balance. My membership does not expire until March 2013! I asked the manager if I could place the account on hold or transfer it back to my friend who originally purchased it and she said they could not. I then asked if I had any other options available to save my one-year membership and she simply said no.

This review isn't about the facilities or staff, but the business practices of the company. I "had" been a member for 10 years but finally got fed up with the no less than 5 people I brought in, all having gotten better deals than me. When I signed up, I paid 3 years in advance and got a renewal rate of $149 a year. 3 years later, I got my girlfriend at the time to sign up paying 3 years in advance but her renewal rate was $49 a year (great deal for her). I then got my friend and his girlfriend to leave Gold’s and they also got better deals and eventually were able to add SuperSport for $10 extra a month.

I was humiliated in front of my daughter as she was refused to be admitted with a 3-day free pass that has been sent to me by 24 Hour Fitness in Ben Holt. A front desk person (Stephany) told me that they my fee would be $15 for a guest pass since they don't have member service representative available. I left a message for a manager. So far, there’s no response. I have been a member with my husband since 2005. I will not only not sign my daughter up, but I will cancel our memberships as well. Horrible service.

Customers are placed on hold for extended time frame only to be disconnected or hung-up on. In addition, conducting a payment on line is not user friendly and is otherwise difficult at best! Your customer service is virtually non-existent and I am quite positive that corporate management is fully aware of this on-going situation.

Apparently, my dues are being raised 3% every year for what they call club improvements. When I asked for a list of those improvements, I was told that they did not get any, but other clubs I do not attend did.

I called Encinitas 24 hour fitness club on Feb.6, 2012, and talked to the sales rep Byron, and asked him if there were any good promotions for the month, and he replied there was. He said for this day, it was only $19.99 a month, and $25.00 down. I thought this is great because I am on a budget. I went there to sign up, and as I was signing all the papers, he was having a hard time putting in the $25.00 in his computer, so he made a call. He was told it had to be $45.00 down to get this great deal. Unfortunately, I did not have that much on hand at the time. All I had was $25.00. I paid the $25.00, but payments are $29.00. Byron was very nice and continued to apologize. I do believe he was sincere, and thought it was only $25.00 down for the wonderful deal. He told me to come back and see him in 2 weeks, and he would put payments to only $24.99. I do believe I should only have to pay the $19.99, because that is what he quoted to me. I do enjoy your gym and the staff is super nice. Byron was the perfect sales rep.

I have a really long complaint against some of the staff at my home club. I hope someone who reads this can provide any help and a satisfactory solution. I'm a member of 24 Hour Fitness (Club #632) located in Orlando, Florida with a pending termination of my membership. The management staff allows without any disciplinary actions racially motivated comments by one of their personal trainers named Matt **.

I've been a member of 24 hour fitness since March 2011. On February 11th 2012, I go to do my usual workouts with a friend which is also a member of the same gym. After doing a couple of workouts, we move on to the "Cables" when the general manager walks up to him and she asked "you’re not training her right?" He answered, "No were working out together, she's my friend" so she was very obnoxious and very unprofessional making assumptions that he was training me. She claims that there have been 4 complaints about me getting trained by other men in the gym which I don't understand where she is getting this from because I am definitely not paying anyone. These are people that I have befriended while attending the gym and sometimes we get a little group of 3-4 people and workout together which in no way is training.

My car and my identity got stolen at the parking lot on 314 Nth. Capitol Ave, San Jose Ca. when I went to workout at this fitness club. When people go to work out at this facility, their cars are constantly robbed. The car windows are constantly broken and people's stuff stolen. There are no cameras inside or outside of this facility. Cars are vandalized constantly.

I go to Moreno Valley, CA 24 Hour Fitness and it is the worst gym I have ever been to. The equipment is always broken and out of date. The glass in weight room has been broken for 8 months. Their customer service is bad.

My wife and I have been members of 24hr Fitness since 2004, when we purchased two 'All Club' sport memberships at their Micron club. 24hr Fitness recently renovated their downtown and their Folsom clubs, both of which we had access to when we signed the contract. I was recently denied access to the downtown club because, I was told, that it had been upgraded to a 'Super Sport' club.

I froze my account in June of 2009 for my gym because I moved an hour away. When I called to freeze my account they said that it could be reactivated at any time. I moved back in to the area and called to reactivate my account and they said that I was unable to reactivate my account. That I would only be able to open an new account and pay all the fees again.

24 Hour Fitness is trying to bulldoze Bally's members into signing a bad contract and refused to honor the terms of my valid Bally's contract. This is illegal and I intend to pursue legal actions. If you're interested, please fax me at xxx-xxx-xxxx.

I'm a regular member of 24 Hour Fitness in Torrance. Today, I took my friend to get the pass for 7 days. When we there, I asked for pass. She asked for an ID. She took them in. She came back and told me that my the ID is no good. I want to let everybody know what happened there.

I originally signed up for a membership in which it's paid three years upfront and the total was $800 or so. My renewal fee for each year thereafter was $100. I went into a financial hardship and was unable to pay my renewal fee. They kept harassing me by calling my phone at 530am everyday until I said, "Don't call." I don't have money but I would like to keep my account.

The club claims they sent me a renewal notice in May 2011. I have a lifetime membership, and $20 annual fee. I never received the notice, and thus my membership was cancelled for non-payment. They are now demanding $149, as an administrative fee to reinstate my membership, and claim they had no obligation to send me a notice, in the first place. They then promise to return your call, but never do. These are unfair business practices.

I am having the same problem in which I purchased all access club pass and was told only two super clubs are exist and they would not be renaming clubs just to exclude or cancel out my membership. It seems every other club they renovate is now being called a Super Club which is complete disrespect. We took a good portion of cash and invested in what we considered a great opportunity and they go off and do this. Can someone please start a corporate law suit. Obviously we have power in numbers so stop hiding your information and reach out. Somebody out there knows laws and regulations which can help us fight money hungry corporations like 24hr fitness. If anybody has a petition or knows of a laws suit open please count me in or direct me in the right direction.

I have been a paid up member with 24 Hour Fitness for 7 years. Last year, 24 hour Fitness mailed my renewal notice to my previous address. I had moved from that address 5 years before. The renewal in 2009 was mailed to Pahrump as was the ones since 2006. The renewal in 2010 was mailed to Las Vegas, NV., my old address. Because I had the lifetime $20.00 a year renewal, they wanted to get rid of me, I am sure. By mailing it to my address of over 5 years before, they made sure I did not get the letter. All other solicitations go to Pahrump to sign up for a trainer, etc. They say I am now cancelled. To make matters worse, when I should have receive my renewal, I was in the hospital with a concussion and broken pelvis.

I have been a 24 Hour Fitness member for over 4 years now. I love being active and working out in my spare time after work. I was going to the 24 Hour Fitness in Glendora, CA about 4 times a week. I am what they call a "gym rat". The 18th of October this year, I went to the gym thinking I would get in a couple of important workouts. I was there from 5:45 and got out of the sauna at 6:20. I had left my purse in my trunk because I had prior engagements and I was running on a limited amount of time. Shame on me for leaving my purse there, but I parked in the parking structure when the gym is the most crowded with cameras as well as parking lot security walking around. So I figured it would be safe.

My husband and I have been members of 24 hour fitness since 2005. We originally bought the life time membership, where we paid a large amount of money up front for the first 3 years and then pay $50 per person per years afterward, in Fairfield, CA. We moved to West Sacramento in 2006 and the closest 24 HF gym is the downtown location. I've been working out regularly there for the last six years. My husband, however, had only been using the gym that much and not at all since 2009 as he has been busy with work. When he did, he only used the downtown location as it is closest to our home. The next closest location is more than10 miles away.

Without mail or electronic notification, one of the local clubs closed, made some modifications and reopened as a super club. My wife and I purchased a lifetime family membership. They grandfathered her because she had been using the club before it closed but insisted that I upgrade to use this facility. It seems that this is common for this company and should be addressed legally. There must be some legal recourse for all the people who enter into lifetime contracts only to be informed that the rules are changing. This seems like the corporate greed that needs to be corrected. To add to the insult, the customer service should be renamed to customer dis-service.

Last month, I went to the Hawthorne location of 24 Hour Fitness and found out that the Spa Area is continuing to fall apart. I've heard people say that complaining doesn't help. I joined the spa to assist me with my health issues. The jacuzzi is luke warm and the jets are gone. The sauna and steam both have an amazing build up of molds, yuck! Is this because of the so Blacks & Now Hispanics? I see from comments being made that this is an on going problem through out. Please advise if bills are prorated based on breakdown of equipment.

I have had a long term membership since 2006 with 24 hour fitness. My membership includes access to all active and sport gyms. They recently renovated the downtown Sacramento gym, and without notification, they removed me my access into their gym when they upgraded it to SuperSport. This gimmick is outrageous and definitely calls for a lawsuit for 24 hour fitness. This unfair treatment to their customers is not right. They don't care and are doing this with only their bottom dollar in mind. The fact that they can care less when you've been continuously paying for membership dues, regardless of the discount that you obtained or when you last worked out, is downright dirty and they should be ashamed of themselves. I never received a letter and their records should show that their specific location was my primary workout location regardless of my gym access. They are the ones who created all the discount programs existing out there. If they couldn't honor their own devised plans, then they should suffer in hell with their business going down the drains. With this idiotic ploy, they are enraging people to look elsewhere than their filthy gimmick ploys. Their title and basketball court are only used by men.

After my wife and I belonged to two different 24 Hour Fitness clubs in different cities, we transferred our membership to a gym in Sacramento. It was a downgrade in type of gym from the previous two, still, we were told we could not transfer our membership at the rate we had but had to sign a new contract at a higher rate. Nowhere in the original contract did it say we were limited to the number of times we could transfer to another gym, and since it was not moving to a higher level gym, we should have been able to keep our original contract price. But 24 Hour Fitness insisted on a new contract at a higher price.

I inquired about the A/C in the building, "Why is it so hot? Are you having problems again?" They replied, "No, we are complying with the city policy regarding power." The city ask everyone to cut or lower air conditioning from 4pm to 7pm and don't use much power. They never said to cut the power all day and night. If you are in the hospitality industry, you need to accommodate the paying guests' needs so they come back.

Fifteen years ago, I have joined a club for a lifetime membership with my husband and son. Recently, they are giving me a hard time in using the club, telling me that I cannot use it because it is a sports club. I used to go to Rancho Santa Fe Club which, at that time, was close to my house. Now, I want to use the Sycamore. They both are the same and there was nothing added to Sycamore Club except that it is new.

I am constantly being harassed by the "personal trainers" in this facility. I am approached:

I hold a membership to the 24 Hour Fitness Center. When I signed up for the membership, they told me that I have 5 guest passes for up to 2 weeks for my guest. So, I went to the gym with my friend and requested a free pass for him and they told me that it's only 3 days pass now. I told the front staff that I have 5 passes for 2 weeks for my guest. She told me that it is no longer offered. Well, I wasn't happy about that. I felt like they breached the contract.

Hello. Last Saturday July 23th, opened in North Hollywood, CA. I went on Sunday to ask for information about an up grade on my membership since I have one tha I bouth in Costo and that is good for basic clubs, and this one in N.H. is super sport. They told me that I could up date my membership by paying 19.99 per month, I though tha it was a good deal. Then they offer my a seven day pass and told me I was good to use it until August the first and as well I wass good to up grade my membership for 19.99 per month.

Like many of the people that have complained about 24 Hour Fitness on this website, I purchased a Lifetime All Club Membership. I purchased this membership at the downtown Seattle club, and at the time I was in a position at my employer that required frequent traveling. I was assured that the membership I was paying for was going to be good for all clubs. About two years later, I moved to Carlsbad, CA. Before moving from Seattle I was again reassured that my membership was an all club membership. I commenced going to their gym attached to their processing center in Carlsbad, CA for about a year. Before moving, I again asked the front desk regarding my membership. I was AGAIN told that I had an All Club membership which was good for all clubs.

My name is Ed. I am a current member of the old 24 hour fitness in Pleasanton CA. Recently this month, they closed this gym and openned a 'super sports club" a couple of miles away. Yesterday, i tried to enter the new club and was denied entry at first. I was told that i was not eligible for the new club, since my previous membership was a fitness club, not super sports club. I was referred to talk to a membership manager, in which he was extremely confident that i am not qualified into the club unless i upgrade my memberhip for an additional 20 a month on top of my current membership. I insisted that since they closed the old gym that i should be grandfathered into this new gym. The membership manager said "NO" that it is not on their policy. So, i requested to see the policy stating the qualifications of being grandfathered into the new club. The manager said that they dont have written policy. So, at this point he walk me over to the General Managers office to talk to him. The general manager introduced himself to me and told me that he could not grant me access to the club unless i upgrade. Again,. i requested to see the policy stating why i could not be granfathered into then new club and he said that it was a club rules and no written policy to this.

Being a loyal member of 24 Hour Fitness since 1998, I travel quite often using facilities throughout the west coast. I must say, the club in Gilbert, AZ has the worst customer service of all the clubs I have worked out. First, when arriving at the front desk, the employees there treat me as if they were being inconvenienced if I were to ask a question. The club is small, so space and equipment are limited. But that's fine as I've trained in small facilities before and it does not bother me. But the personal trainers on the floor train their clients by using 3 or 4 machines at a time and on each machine, they would ** with their clients about things other than the training itself, which would delay the use of each equipment. Apparently, if you do not purchase any training sessions with them, you are not a priority.

I signed up for a lifetime membership paying large amount of money upfront for the first 3 years, then $29.00 per year. My contract mentions that monthly members may have an annual increase of up to 5%, however, there is no mention of rate of increase on a lifetime membership such as ours. The salesman who wrote up the contract indicated that it would remain at $29.00 or fairly close to that every year. Well, I just got a renewal letter that says the new rate for this year is $49.00! This is 70% higher than my former rate of $29.00! I called to see if there's something that can be worked out. Flatly, I was told "It's only $20.00 more" and "Well if you don't want to pay it, you can choose not to renew".

On September 6, 2007, I signed up for a couple's membership for my wife and me at the San Ramon Club. I purchased a life time membership after an in depth discussion with sales associate Kevin **. Mr. ** indicated that the membership would be good for three years, at the end of which, I would be required to pay an annual renewal fee of $29.00.

I purchased a lifetime membership from 24 Hour Fitness in 2004. Every year I pay $20.00 to renew my membership. This year in Dec. 2010 I received the renewal notice but life got in the way and I totally forgot about paying the $20.00 for the year. To make a long story short my life finally calmed down. I had time to get to the gym only to find out that they had cancelled my lifetime membership because I did not pay the $20.00 renewal for that year. How do you cancel a lifetime membership that someone has paid in full?

I signed up for a basic personal training package of three sessions. Since I liked my trainer, I decided to buy a 30-session package. My trainer decided to quit and then they put me with another trainer. Then, that trainer quit. I was told that the management would call me to set me up with a new trainer, but he never called. I finally had to contact someone to find out what the deal was. Finally, a manager called me and he was very rude on the phone. I wanted to train with a female and I could only train between the hours of 6-8 PM. He tried to make me feel bad that I wasn't "flexible" enough in my schedule and preferences so that he could find me a new trainer.

I received a letter dated 11-18-10 regarding an incident that occurred on 11-15-10. I don't recall a specific incident other than one of the many rude staff approaching me about not being able to use clips (loaned to me by a friend in the class with me) for a weight class. I understand the rules of the gym. However, I do not tolerate rude and unprofessional behavior from staff as I have been a longtime member of 24 Hour Fitness. Instead of a manager approach to hear my side of the supposedly altercation, I received a very offensive letter, threatening my future membership and making accusations about my abrasive conduct and use of profanity.

No pride in their facility. The women's bathroom has a toilet that has been "out of order" for several days. It's full of feces and it's been sitting like that for at least four days. Needless to say, the bathroom reeks. This incident is just another sign of their lack of care or concern about the sanitation of their facility.

Although I received a yearly renewal notice on 11/2008 for 2009 of $20/year at my new address since 2005, I did not receive a notice for 2010. They had my old address in their system when I joined on 12/2004 due to their upgrade and re-entered my old address. I have not been to the gym since October 2009 due to not having transportation and losing my job.

My fingerprints much less anyone else' s should not be used for Health Club Identification. Hacks can infiltrate their identification system and have personal phone numbers and fingerprints of every member of the club. This scares me because this information can be sold. There are many of us individuals who work in government, politics, law firms, as doctors, working special projects which are proprietary.

We are being forced to give our fingerprints in order to work out. The alternative was told to me only after asking and it was made clear that it would be time consuming and cumbersome. Can this possibly be legal? This company makes it clear that all it really cares about is its own bottom line. This is intrusive and makes me feel like I am in a police state. These people have no business intruding into my privacy and forcing me to choose between complying and being greatly inconvenienced.

I want to make a statement for people who go to the gym, 24 Hour Fitness. My car was broken into, and by broken into, all the windows were smashed in for a purse, which was hidden by a sweater. They have a "camera" out front, but it covers about 5 feet of area. They need security driving around to watch for break-ins as well as protecting women. Please help. 24 Fitness online had not helped me.

I have complained several times that the air-conditioner should be turned on at 3:30 am (M-F) not at 4:30 am. Also, the showers are still leaking badly. I first complained in March 2010.

Well first of all, after I moved to Indio from Portland, I was already a member of 24 Hour Fitness. I went to the 24 Hour Fitness in Indio to work out. My mother was interested in joining, so I brought her along thinking they would give her a pass for the day so we could work out. The manager at the time refused because she had once been a member when she lived in Portland, OR. So, we left or she would have sat in the entry waiting for me to workout. That made no sense to me and he was very rude. Since then, I have been working out but needed to freeze for a couple of months while I escape the heat.

I was a customer of the club, and had let my membership expire because I was in the process of moving to another part of town. When I finally got settled in my new place, I called to try and re-purchase a membership. I was told that the price would be $249.00. I agreed, and spent 15 minutes on the call with the agent. After all my information was taken, I was informed that they could not honor that price, and had to increase the price to $289.00. This is clearly, a bait and switch tactic, and I want it investigated. They still have all of my information. I had to contact my bank, to let them know not to allow any charges to my account from 24 Hour Fitness.

I bought a lifetime membership which said that I can use all 24 Hours Fitness. But today, I went to new support sport center and they said that I have to upgrade to a new membership in order to access the the new facilities. I think is not right, because in my original contract there was no restriction for attending any 24hours fitness club. I want class action suit filed again 24 Hours Fitness.

I've been a member since the 1990s, when I joined to get in shape for a ski trip. After my year was up, I went to the fitness center and canceled - or so I thought. Unbeknownst to me, they were still debiting my bank account (I realized I should have kept watch on this, but it's my "pin money" account and I don't go over the monthly charges). Now when I went to the center, they said they can't find me in their computer. However, they can find me to debit my bank account! It's been at least ten years, probably closer to 15! $36 a month for at least ten years, probably closer to 15, so $4320-6480. But I'm just one person and my former boss had the same situation where they charged him for years without him or his daughters ever stepping foot in the gym. I'm not sure if he ever got it resolved.

24 Hour Fitness deal. Pay upfront for 3 years, you will only pay $50/year thereafter. I paid one-year membership July 2009 through their website and it will expire soon. A lot of members are enjoying paying only $50 per year, but 24 Hour Fitness took away this deal last July. This deal was only informed to customers who visited and signed up with a sales person. It was not informed in their website at all. It is not fair! Do I need to buy a membership for 3 years, and then I need to buy it again? Price will go up each time.

I went in to Northridge Super Sport to get my husband a membership. I had had mine for 20 years. I was told I had to upgrade and pay what he's paying, which is $45. I felt like I should get a discount because I had been with them so long but they say no. Then I was told that I could add on to his membership for $34 and cancel mine or keep my same account and they would link us and lower my dues. That was a lie. John ** is a liar. Don't go to him. There's a class action suit pending against 24 Hour right now for stealing money after you cancel. Beware! I spoke with my bank and they said to cancel my checking account or pay $32 to file against them for six months. It's like cancelling a check. They will fight for six months.

I have complained 4 times over the past 6 months about a missing shower stall door and shower doors that do not close all the way. The first time, I was assured it was being 'taken care of'. The second time the employee told me they had ordered a shower curtain and they just needed maintenance to put it up. Two months later, I complained to 'the manager', Jennifer, and she assured me that they had just purchased a shower curtain and it would be installed by 'this' Thursday. That was 3 weeks ago.

I received a free gift certificate for an annual membership to 24 hour fitness when I attended a 49'ers game. I brought the certificate to 24 hour fitness and filled out the necessary paperwork to receive my free membership. They have been charging me for 4 months despite the fact that it was a free membership I received. I've been on the phone with them twice to try to get it rectified and now need to go in person.

Safety Problem - Almost killed by 3/4" thick glass door leading to the gym that shattered as I tried to go through it. No safety or shatter-proof glass. I was passing through the right side door carrying two dumb bells when another member decided to also use the same door rather than the left side door that he should have used to exit the gym. He bumped me on the way out the door and I leaned slightly toward the left side of the door frame, catching about two inches of the dumb bell on the glass door. It came down with a thunderous roar, and broke into thousands of pieces with shards flying 10' from the opening.

I can only reserve court 72 hours before the time wanted. It has already been reserved more than 72 hours before, each time I have called for the past 4 times! This is not fair. Follow the rules!

I’ve been a member of 24 Hour Fitness since 1992. I purchased a lifetime membership and paid for 3 years upfront in order to get a guaranteed low renewal rate and access to all 24 Hour Clubs. I was attending a large beautiful club in Rancho Cucamonga on a regular basis. Several years later, they opened a new 24 Hour Fitness Sports Club and then closed the other. I was told I would have to upgrade to the Sports Club membership to be able to access the new club or I could attend a smaller club in South Ontario. I showed them my original contract that allows me access to all 24 Hour clubs, not active clubs, not sports clubs, but all 24 Hour Fitness Clubs. Still, I was denied access.

My wife, sister and mother signed up with 24 Hour Fitness 3 years ago. The sales person told us we could go to any 24 Hour Fitness locations and that they are opening up a new location right next to where we live within 6 months. We signed up for these reasons only. It took 3.5 years for this new club to open, not the 6 months that was told to us. We were all so excited to go on the first day. We didn't even care it took so long to open. Once we got there, they told us that we had to upgrade to be able to go to this new club. We were told we could go to any 24 Hour Fitness. I specifically asked that question.

I have been trying to cancel my membership and get a credit adjustment. My membership was on a "freeze" since I am not working and unable to pay fees at that time. I could not go into my account and make updates or cancel due to the freeze. My membership was reactivated April 16th, although the customer service rep. informed me that there's a lower rate I could receive of $44.99 instead of the $64.99 and I could cancel my account. I informed the rep. that I was still unable to come into the gym as I am not working, she activated the account at the higher rate of $64.99. When calling the cancellation line, it is always busy with a recording that they have a high call volume of calls.

On April 19, 2010 at approximately 5:50 p.m., I returned from working out at the 24 Hour Fitness located in Hollywood California. Upon returning to the men's locker room, I noticed my combination lock ajar but still on the ** locker door. I removed the lock and the first thing I noticed inside the locker was my brown wallet laying beside my gym bag. I knew I locked the lock before working out and I also knew I put my wallet inside my gym bag.

This is a relatively new 24-hour fitness super sport and the gym is in excellent condition. The problem with the facility is the Jacuzzi. It's never working properly. But that's about it. The problem with the gym is some of the staff and a lot of the members. Some of the staff are just plain rude, mean, and non-caring of the fitness experience of their members. They're basically there for their glitz and glamor and impressing those around them. It's just not run very well because the locker room is always filthy dirty with towels all over the place and usually none clean.

Please be cautious when cancelling membership. I have a very busy schedule. I called the 24 Hour Fitness to cancel. They said I needed to personally go in to cancel, so I got off work early to do so. I walked in and saw 3 guys. I told them I needed to cancel my membership. One of them asked why and was trying to persuade me to stay. I said I did not have time to work out due to my work schedule. He asked for my photo ID, searched me in their system, and said it was cancelled. That was it.

I have a complaint about 24 Hour Fitness; they just opened a brand new one in my area. I joined Harts Gym back in 1997, and I was told all gyms for an upfront fee, so I did until 24 Hour bought out Harts. I have been going to 24 Hour and been a loyal member, even when I didn't live close to one. So I was eagerly waiting for one to open up close to my new home. They finally did, and have been going for about a month until today when they said I had to pay more because of it being a super sport. I should be grandfather in, should I? You would think so, but I was told no. I believe this is unfair practices, and will be filing a complaint with the Better Business Bureau. I want and think that there should be a class action suit against 24 Hour Fitness on behalf of all old Hart’s members.

This has got to be the dirtiest 24 Hour Fitness gym in Northern, CA. The locker room floor always seems to have trash strewn on the floor, the urinals reek of old urine and today, there was soiled toilet paper on the floor of the handicap stall. When I told the front desk guy, he said someone would take care of it. When I left one hour later, I checked that stall again and it was exactly the same. Disgusting.

Joined 24 Hour Fitness many years ago with a large payment up front for the first 3 years. This contract guaranteed a set rate of renewal for "lifetime" after completion of the first 3 years. The contract was for an "All Club" this included the upper level "Sport Club". 24 Hour is now remodeling and upgrading many of the clubs that have been neglected for years in order to compete with more modern competitors. The signs they hang on the remodeled club include the adjective Super in front of Sport. When they add the adjective, Super 24 Hour claims this then allows them to deny access to "All Club " members unless they are willing to "upgrade their membership". This is simply a thinly disguised attempt at voiding current rates and forcing higher rates on long time customers that have locked in rates.

There have been some complaints about a particular night shift employee of this facility being rude and disrespectful to patrons other than the ones that he is flirting with. My understanding is that complaints have been taken to the Management staff of this facility and there has been no action or follow through. Hey Rob and Josh ("Managers", far from it), since you guys can't follow through with your employees, maybe that just tells us (trust me, there are a number of us talking now) who is really in charge. If it's not you guys, must be your employees huh?

Here is the most effective method of cancelling the 24 Hour Fitness membership, whether you used debit or credit cards for the membership fees to be deducted every month. "Cancel" the card! Call your bank or credit card company and report your card "lost!" They will automatically issue you a new card with new debit or credit card numbers. 24 Hour Fitness can't deduct the monthly fees and you will not lose out on the cancellation scams.

I have been a member of 24 Hour Fitness in Portland, OR for almost nine years. My husband and I signed up for a multi-year pre-paid family membership on the All Sport Club plan, each with $99 annual membership fees thereafter "for life.” We have primarily worked out at Club 562 in the Pearl District and have had the same complaint for about 5 years. The Group X classrooms are not well ventilated so the doors are frequently propped open. This results in competing noise levels, from the already too loud music in the main gym plus the booming music and PA from the Group X classrooms.

I have had gym memberships for 10 years. A few years ago, I joined 24 Hour Fitness in Santa Rosa, CA and I called in February 2009 to cancel. The cancellation department offered to "suspend" my membership to preserve the rate for me and I agreed. In August of this year, 24 Hour Fitness began charging my card again without notifying me. I noticed the charges in December and called to ask them to reimburse my account and they informed me that they could only reimburse the last four months so I would lose $39.95, one month's fee.

I purchased an all clubs membership with a friend in 1997. For a while I enjoyed the benefits of that membership at all the clubs on Oahu. The reason I purchased an all clubs membership is to workout whenever, and wherever I wanted. Today I invited a friend to come workout with me at the new club at Pearl Highlands, only to be denied access, if I didn't pay for an upgrade, and embarrassed me in front of my invited guest. I spoke with a manager who informed me I could upgrade for an additional $180.00 annually.

I have complained about safety issues in the past to employees and managers at 24 Hour Fitness and nothing seems to get done. My most recent complaint was a treadmill I told them about that was slipping at speed 7.5. They said, "Okay, we will look at it." I let them know someone is going to get hurt on it. They did not shut it down. Today 12/17/09, I was on the same treadmill and it is still slipping. I almost hurt myself. I went to the management and they said they would have it looked at. I asked if I could get that in writing and they said no. I asked why and they said they can't. I said, "You are very capable of writing." I questioned them to whether I need to get a police report in order to document this. I also asked if we could call corporate right now and they refused to do that. They are definitely up to no good. They will not document anything at all. They switch management all the time. They are like the Mafia.

I have been a member of 24-hour sports club La Mirada for over four years. This club reminds me of a slum lord which now media investigates and displays to public. Every week, sauna, steam room, swimming pool, or jacuzzi is broken and takes weeks to fix. I talked to a salesperson, who said he'd pass it on to management. I called Club Manager Mike, who never took time to return my call. Many members have been told by staff that if they don't like it, to go somewhere else. The maintenance man told us that management doesn't want to spend money to fix anything. Last week, I left a message on District Manager Alex's telephone line relating to this problem, for which he's sending someone out to inspect.

In order to get to the lockers, you have to walk past the walkway from the pool, which is always soaking wet and on bare tile. You also have to walk past the entry to the showers, which also tracks a ton of water all over the floors. You cannot get from outside the facility and to the locker rooms without walking directly through the path from the pool to the locker room and past the showers.

My family (3 children) and I have been a member of 24-Hour Fitness since 1998. At the time I joined, I was told that my membership price would be for a lifetime and that it would not go up. I joined early, before the club near my home was completed in order to receive a promotional price. I was told that we would be able to go to not only the Active Clubs, but also the Sports Clubs. The Sports Club as I was advised would have the pools and the basketball courts, which is what we were looking for. So I paid for this added benefit (Sport Clubs).

I took a tour of the West Seattle 24-Hour Fitness. Manager who toured me was very pushy and salesy and wanted me to buy very expensive and unnecessary personal training. All the trainers I saw were in terrible physical condition. Gym was absolutely filthy. The men's locker room smelled awful, like it hadn't been cleaned in days. I spoke with some members while there, and they said that the gym has gotten progressively dirtier over the past few years and that all of the other ones in the Seattle area are just as dirty. I wanted to take a shower after walking around in there.

Ok, so I went to the gym today, 10/8/09, and discovered that my lock has been cut off from the locker inside the gym and all my properties were gone. I went talking to the manager but didn't get her name because I was very angry. She was a black female manager working on 10/8/09 around 4PM. She told me that my lock was cut off because according to their policy, we are not supposed to have the lock on the locker for overnight. I did not say anything but mainly concerned for my personal properties. She opened a wooden drawer, approximately 30 inches long. It looked completely messy like someone just randomly threw some old dirty rags into the drawer. Then I realized that my towels and bathing suit are inside that drawer, being tossed around like trash. So here is my legal questions:

I bought a 24-Hour membership five years ago through my company. They were fine for the price for a couple of years, but then the facility became filthy and smelly and the staff surly. I went online to my account to cancel, only to find that you must talk with them to cancel. So I called 14 days before the regular auto bill date and sat on hold for one hour before I hung up. Nine days before the auto bill date, I tried again and sat on hold 25 minutes listening to how I could get faster service by going online! Finally, I got a live body who I could barely understand, who tried to sell me everything in the book. He finally agreed to cancel it and then I was told that there is a 10-day cancellation notification! I was charged for another 30 days! Think I will recommend them ever?

I work out different hours depending on my schedule - morning, late, late nights. I never once saw anyone cleaning. I used to work out at Bally's and the cleaning hours are every few hours, since I have the all club, I keep driving to different locations to find a clean gym. I assumed a good area must be well sanitized but not everywhere is the same; chunks of hair in the women’s shower. The stream smells like molds. The steam room is out of order twice a month.

Well, I bought a 2-year membership from Costco in August 2008 and I was told I would be able to go to all 24 Hour nationwide. I moved to Keller and there is a 24 Hour Fitness that was just built and it's a super sport. I was denied access to work out and needed to upgrade my membership. Basically the monthly fee was going to be around 40 or more dollars a month because whatever I bought my 2-year membership fee would cover the initiation fees for the new gym. I was like, this is **. I bought this 2-year membership and cannot use it. I'm not going to throw more money down the drain. Can anyone help? I need some answers.

After the Allen, TX club had been opened about a year, they installed a large ceiling fan (Blades are about 10 feet long.). They keep the fan on at a very high velocity. It feels like working out in a 15mph wind. When they initially installed it, the front desk personnel said they got several complaints a day. In all fairness, they also got some compliments. I hate working out under those conditions. I wrote the company three times, but they never responded. Judging by these other complaints that are posted, they truly lack in customer service. I called the City of Allen, TX Department of Environmental Services. They said there were no ordinances covering the fan's velocity, but if they received more complaints, they would look into it. The managers at 24-Hour Fitness said they can't adjust the speed, but it is set at a significantly lower speed during the winter. I paid a lot of money for my membership upfront, so I would have lower renewal rates. I am sure 24-Hour Fitness doesn't care if I stop going there.

I have been a member for about five years. When 24 Hour bought this club from Spectrum, everything changed. This club is now filthy. It is never clean. I see members complaining to the manager but nothing is done. The locker rooms are missing doors. The carpet is stained. The toilets smell. The showers are missing pieces of tile. The steam room has been out of work for months. They screwed the door so it cannot be opened. You can hear the steam. If it doesn't work, I don't know why they don't turn it off.

I have been a member for about five years. When 24 Hour bought this club from Spectrum, everything changed. This club is now filthy; it is never clean. I see a member complaining to the manager, but nothing is done. The locker rooms are missing doors, the carpet is stained, the toilets smell, the showers are missing pieces of tile, the steam room has been out of work for months, and they screwed the door so it cannot be opened in that you can hear the steam, if it doesn't work. I don't know why they don't turn it off. You need to see this place, so you can have an idea of how it looks. Also, new members are lied to when they are told about the amenities. What they don't know is that the stuff don't work. For people who want to join 24 Hour at Puente Hills, please make sure to take the tour and look around. Demand for management to clean the place. Hopefully, they will pay attention to you.

Use of the pool facilities are always being repaired. I was told when I joined that it would not be an issue that the pool facilities would function without failure. The main reason I joined 24 Hour, I swim for my health and well-being. Consequences: waste of time, my time.

In April of 2009, I called to cancel my membership because I wanted to join another gym with better rates. I was told that I could not cancel through membership services. I had to go into the branch in which I opened my account. On May 1st, I went to the High St location in Oakland Ca. I told them I wanted to cancel my membership. When asked why, I told the membership manager I could get a better rate at another gym. He gave me a pitch about the other gym being in bankruptcy and how 24 will match the other gym's rate for me. I agreed to stay. What a mistake.

Now, when it says individuals you have dealt with, it is really hard to say because you can't get these people on the phone. My card was charged for $629 for personal training continuance I never authorized or signed a piece of paper for. Don't try calling their corporate line - they just revert you back to the club and say, "It is our policy that the club manager deals with this and we have emailed them.” Good luck getting that person on the phone. I have been trying to get my unauthorized payments back for 2 months now. Good luck. This has caused overdrawn bank account and fees due to being told I was receiving a refund, but I later found out the girl at corporate merely fabricated that story to get me off the phone. Ridiculous.

I am writing this email due to an incident in 24 Hour Fitness gym located in Rancho Pkwy, Lake Forest, CA 92631. On June 5th, 2009 around 9:00 pm, I injured my leg in the 24 Hour Fitness indoor basketball gym. At that time, I wasn't aware that I broke my fibula and I was in a lot of pain. After a few minutes, I was able to drag myself off the basketball court and lay down at the sidelines trying to elevate my leg but the pain was too much to handle. At this time, I called my wife on the cellphone to come and help me.

I have gotten 3 phone calls today for an unpaid account that has been paid. They stated that I had to go to the local location with a copy of my bank statement to prove that the charge went through. I refused and gave them the confirmation ID number from my bank and they hung up on me!

I was denied entrance to the club in Ontatio, as it is a ''Super Sport Club.'' Nowhere does it mention anything about being a Super Sport Club. I bought the first membership some time ago and then upgraded it to Sport so as to go near my job. Then this new club opens, and they say I can't go there because of the new status. What's going on? I don't think I should have to now pay more to upgrade again, when the last time I upgraded I was told that this would get me into all clubs. They want to charge $10.00 more to upgrade membership to this club.

My wife and I had had a membership for 24 Hour Fitness for nearly 12 years. Foolishly, it was a month-to-month agreement which resulted in our paying way more than necessary.

When I first signed up for my membership, I also signed up for the 3 days with a trainer. They asked me for my schedule and phone number and told me they don't know if and when they would have someone available and that they would contact me to set something up. Twenty five days went by and I didn't get one phone call from the club. In the interim, I was in and out of the hospital because I was very sick and I also quit my job.

I have been a member of the Ontario 24 Hour Fitness location for 20 years (formerly Family Fitness). I joined because the club is approximately a mile from my home. I can walk, bike or roller blade there. They are going to close this Ontario location club (Nov. 2009) and open a new Ontario club indicated as a Super Sport club (June 2009) a mile away. Management has stated I will have to use a club further away (in the City of Chino approx. 5 miles away) or pay approx. 50% more in monthly dues to be able to use this new Ontario facility. How long will it be before they close the Chino club and I will have to drive even further?

I have had my 24 Hour Fitness membership for 11 years without issue, after paying a significant initiation fee, and $14.99 per month for 11 years. Now they tell me that my "all access" membership is not all access. They say that super and ultra sport clubs have more and new services. This bait and switch screams for a class action. I have been involved in class action suits before. They take a long time, but if you are persistent and have a legitimate claim, they always work. I know that many folks have been ripped off by 24 Hour Fitness, and have similar claims. I'm presently taking offers from any firms that are interested in taking this class action. There may be other classes in the initial stages, and I would be more than willing to join them as a plaintiff. I was denied of contracted services, and have physical conditioning problems, and mental trauma.

The water in the men's washroom is always cold. One needs hot water to wash with all the flu going around. This should be fixed for health.

On 4/29/09, I called member services to cancel my membership (like their on-hold service says you can do). After 5 days, I finally received an email response that told me in order to cancel my membership, I needed to contact a 1-866-308-8179 number. I called that number today at about 5:30PM MST (they are open until 6PM PST). After waiting on hold for almost 15 minutes at my office, I hung up and re-dialed on my cell phone so that I could drive home. I immediately called the number again and was on hold for my entire 20-minute commute home. Finally, a woman came on the phone and asked why I was calling. I told her the reason and then verified all of my information. She then asked me to wait for a minute or two while she transferred me.

I told a salesperson that I had my membership grandfathered in years ago, he said it wasn't in the system. I called corporate and they claimed to have fixed the issue on the system. So the next time I went in he tried to stop me from going in the club and I told him to look at the notes from corporate (corporate told me to do this).

When I went in to get a sticker for one of the classes, one of the front desk workers (David) was talking with me about my to-be-husband's work (he's in the U.S. Army). He is an officer, and David was also in the Army but was enlisted. David started telling me how worthless (in so many words), how officers don't know what they are doing and such. I called David young and dumb for having the lack of respect for saying such rude things to my face. In return, he called me a witch with a "B" to my best friend who also works out there. I feel that being a member there, I should be treated with respect. I feel that they need a ton of correction at this club. Maybe the managers should hold their employees at a higher standard, and to teach them to treat all of their members at a higher level.

I signed for an all-club membership on March 27th. I was told by the salesperson that If I paid my dues in cash before the 6th of April that it would not automatically come out of my account on the 16th. I paid for my membership in the amount of $93.38 on the first of April and it still came out of my on the 16th. I went in to close my membership and the manager Maria told me that I would be issued a refund check. I didn't realize I gave the wrong zip code when I signed up so I called on the first of May and corrected my mistake. It is now two weeks later and I still have not received a check. These people will take your money and not give it back. I would not recommend this place. They only employ liars and idiots.

Like others, I purchased a lifetime "all clubs access" membership. 24 Hour now refuses to honor my agreement by denying me access to "super sport" clubs. If you find yourself in the same position there are 2 things you can do: (1) Wait for an upgrade "sale" (these occur frequently) when you can sign an addendum to your existing agreement and pay only $10/month to upgrade your membership to include super clubs. Yes, that's still $10 too much, but much better than the $25-$60 you will be quoted at other times. (2) Revisit this site periodically as we will be posting details on the soon-to-be-filed class action lawsuit.

I signed up about 5 years ago for what was called an "All Club Sport Membership" at my then local branch in Fremont, CA. The person who sold it to me explained that it was going to give me access to all the gyms in the 24 Hour franchise. Suddenly, when I moved to San Ramon, I was stopped at the door and told I was not welcome in the "Super Sport" because they have a separate upgrade. When I told them my membership gave me access to all gyms as I was promised, they denied that and said that was promised because at the time, there were no 24 Hour fitness "Super Sport" in the area. But the membership gave me nationwide access, so I don't see what that has to do with anything.

I tried upgrading my account during a promo special which was listed online for $29.99 for an all-club-excluding-Super-Sport membership. I was told my $35 membership would now be $39. When I told the rep about the difference in price, I was told I couldn't have it. I said I'll cancel and sign up to get the rate. I was then told it is the last day and it will take 2 days to process so I would not get the advertised rate. After many years of being a loyal member, I will purchase the much cheaper 2-year membership through Costco and cut bait with the corporate liars and cheaters once and for all.

I joined 24-hour Fitness on March 20th, signing up both my husband & myself. I told the salesman that I wanted to be able to use any of their clubs, including the one in Bellevue & the one in South Everett, which is closest to our home. I told him that my husband wanted to use the one in South Everett. He told me that the membership he was offering me would be good at any club nationwide and even showed me a map of all of the locations. I cancelled a membership to a different gym that was costing me significantly less than the new membership. The first time my husband tried to use the membership at the South Everett location, he was told he couldn't because it is a "Super Sport."

While taking a Turbo Kickboxing class on Wednesday, 4/29/09, I noticed a couple of guys taking pictures/video (? ) of the class, on a cell phone. As they proceeded to the door to leave, I ran to the front desk and yelled for them to stop. I reported to the two employees in red shirts behind the desk what had happened and they just looked at the boys and let them leave. I have seen signs in the gym saying that photography of any kind, including cell phones, was prohibited. I sent e-mails to the club and to the corporate offices in Carlsbad. I don't know what can be done at this point. I know I will not be going back to this location even though it is within walking distance from my house and am thinking about cancelling my membership altogether. This was not the first time that management has refused to intervene/confront when members rights have been violated.

I purchased a 3-year prepaid and then turned to $20 a year over 5 years ago. I moved from Lancaster, CA to Virginia in June of 2008. I called in June to update my address and to find out if there were any 24 Hour in my area. Well, whoever I spoke with did not update my info so I never received my bill or anything saying I was late on my yearly dues. I called in February 2009 to freeze my membership because a friend had informed me that I could do that to save membership since there is no 24 club near me.

My complaint is with the management. I know I signed a contract with a refund turnaround of five days, but I tried to use the gym in the first few days but it was impossible to use during the peak hours with the time I had available. So I decided the gym was not for me or my wife and we agreed so since we joined on Saturday, the 11th, after a discussion with my wife, we decided to stop our membership and try to get a refund. So I went to the gym on the 15th and spoke to an account specialist and she told me she could not get a refund, that the manager was the only person who could help so I asked for him. She said he was not there but he would be there on Thursday.

I have been a member for over a year now and I have never been humiliated by a certain employee named James ** until today. My 8-year old son and I was playing basketball in the gym and we have been told that my son is not allowed to play basketball. We have been doing this for almost a year now about three times a week. The only reason why I signed up for a three-year contract was, because I have been told by a member services that I can bring my son along with me to the facility where he can swim and play basketball. Why has the policy been changed? Is it because I'm Asian?

I purchased a very expensive lifetime membership with lifetime annual dues of $49 but when I got pregnant, I missed my yearly dues. So now, they are telling me that my lifetime membership was canceled due to non-payment. I asked them for a copy of the contract but they gave me an 800 number to call. When I did, nobody answered.

I am a 14+ years member, started with Active All Club (however I did have to upgrade for $60 a year for Sport, should have fought that but didn't know about all the sneakiness they do until after fact) and every year since I upgraded for Sport, I do not get my yearly bill in the mail. I have to remember to come into the club to pay it or they will cancel it. I get my Active club bill just fine in December every year so I call customer service about this every year and I ask for someone to call me regarding this and no one ever calls me.