Zenni Optical Reviews

I've been shopping with Zenni Optical for two years and bought from them twice now. I bought full frame glasses which I like the styles. They also provided very fast service, with the product arriving well packaged. Everything went smoothly and it was a great experience.

So, I just got off of the chat with Zenni Optical after 30 minutes of trying to get connected to an agent. This is my first and last order of glasses from these people. They said they can only give me a 50% refund or a one-time 100% store credit refund. I don't want store credit, I want my money back because you guys make low-quality glasses. When I tried them on, my eyes started hurting immediately. The glasses are heavy and the nose pads hurt my nose. I don't suggest ordering glasses from Zenni Optical ever. One of the worst companies I've had the pleasure of dealing with.

I have been a Zenni customer for years and have had a pretty good experience until my last 2 orders. I ordered a thin index lens and when I got them they looked the same as the normal lens. So I got a credit and ordered the same frame again and got a gradient tint. The lens came back completely dark except for a tiny half moon at the bottom. I sent them a photo for a review and the response was "yes! We made a mistake but we can't refund you fully (50% offered minus shipping) because you used a credit to make the purchase." Then when I asked for the corporate information, I received an email stating that the 1st email was a typo and the lens are correct and you can get 50% refund. I requested the corporate office again along with policy information and got no response.

I was looking around for eyeglasses to buy online and went with Zenni Optical due to their prices and selection, and because their website was very easy to use and pretty thorough. I've ordered from them a couple of times since last year. I did everything online and everything was fine.

We recently went online and purchased a pair of eyeglasses for our 9 yr old daughter. We placed the order and received our glasses very quickly. The frames we received were pretty flimsy but my daughter was happy. We have had these glasses for a little over 2 months and the left lens was cut too small and will not stay securely in the lens. 9 yr olds are very active and when I called Zenni, they told me I was out of the warranty period. There is a reason their product is so cheap. Don't waste your money buying from them, their glasses literally fall apart after 2 months. Cheap Chinese garbage. Don't purchase glasses from this company.

I placed my order on November 6th 2016 and received my glasses on November 12th. I was so happy and pleased with the glasses. They were everything I wanted and more. I made a mistake in paying for shipping, I reached out to them and within the same day they wrote me back and resolved the issue. I will def be buying from them again!

I needed to buy glasses because mine were broken. I had no insurance. I looked online and asked one of my Facebook groups and Zenni Optical was the one that came across the most. I got the full rim plastic single vision ones. Shopping was really quick. I ordered Wednesday morning at 11:00 AM and had the glasses by Friday at 6:00 PM. I had ordered the fastest shipping which was seven days so I was expecting it the next week but then got those in three days. I fully plan on purchasing at least two more pairs of glasses from Zenni Optical.

I called twice for help while trying to place an order online. The first time I hung up after holding for 8 minutes. The second time I hung up after 6 minutes. Then I tried live chat. "Shirley" entered the chatroom after I'd waited a minute or so, then it was a typical wait of 2-3 minutes for each response from her. We got to the question "are you ordering glasses for reading, computer or distance?" I answered it. After several minutes of waiting I typed "hello, are you still there?" Only to get the same question. I answered it again and after another 2-3 minute wait got the same question. That's when I disconnected. I don't know how these people stay in business. I will be buying glasses elsewhere.

After only 2 months of normal/light use, cracks appear on both lenses around the nose bridge screws. The left lens is almost falling off with big cracks and the right lens has multiple spider net like cracks. AND, they are not the low-index lenses, they are mid-index ones. I am very disappointed with such low quality products. This is the first glasses I have that cracked less than 3 years from all the glasses I have ever had. I even have low-index lenses from other companies before and they still stand after 3+ yrs.

I have been a customer of Zenni Optical for a number of years. I am ready to reorder but their website has changed. I wanted to order glasses with a specific frame. The website does not allow that. I attempted to call their customer service phone number. It said to wait for the next available agent. After 30 minutes, I gave and tried later. Same problem. I tried again today - same problem. I have wasted more than an hour and a half waiting for the unavailable agent. I don't know if they are still in business.

I read all the reviews before ordering online and I was a bit scared. I need to have a set of three lenses at all times. My last standing frames were on borrowed time and I had already gone to America's Best to order my new pairs. Needing my third I researched online for "cheap glasses" and Zenni was the first hit. I looked at the low prices... I read reviews. I came to the conclusion that they were cheap enough to take a risk. I ordered these on a Friday and they were in my mailbox by the following Friday. YES! I love them. FYI I get more compliments with these glasses than with my others. My total with shipping was 17.00. My prescription looks great. Will be purchasing more colors just for fun.

I liked Zenni's quality, availability, and their website where I’m able to try on things. I've ordered at least five pairs of glasses for me, my son, and my husband, and those include a pair of rimless, a plastic, and some metal ones. I did everything online which was easy and everything came in the way I ordered. Zenni got really good quality glasses and pretty much speedy service.

I heard about Zenni Optical through my optometrist. I ordered some a couple years back from them then I ordered a full rim this time because my wife liked it. It's just been a wonderful experience all over. I'm very, very pleased and will continue to be a patron. Zenni Optical is excellent.

Purchased a pair of eyeglasses from this site less than six months ago. The frames have been gradually coming apart at the joints for a while. A couple weeks ago, one rear piece fell off entirely. Though there is a fake screw head at the attachment point, the attachment mechanism is not a screw--it's some sort of pivoting tab. I've never seen anything like it. Two jewelers I took the glasses to said they couldn't repair them. They weren't repairable. I called Zenni, hoping they at least were capable of repairing their own product. I was jerked around--they said they'd call back, but I had to call back (days later) only to be told that the best they could do was to sell me the same frames at half off. How is asking me for more money a solution to this problem? Losers.

My daughter told me about Zenni, and friends told her, so we tried it. I got the full-rim and that's what my kids like. Plus, their price is very reasonable. I've used Zenni a few times, and I'm very satisfied. It's really good to have and I've recommended them as well.

First Timer: I was worried with the many negatives and comments on how cheap and flimsy some glasses were. Another concern was I have a big head and finding a good fit is not easy for me, so ordering without trying first was a gamble (actually for $20 compared to $400... I would risk it). I decided to pull out this old trusty tool called a RULER and made sure the measurements matched glasses I already had that fit great. A magical thing happened when my glasses arrived. They fit GREAT! Measurements are accurate, prescription was right on. Mine do not have a "cheap china made" feel to them. They look great and seem durable so far. I am very glad I took the risk. So do your work and I can say Zenni wont disappoint.

I bought a pair of Progressive lens glasses from Zenni. My first interaction with them. I wore them less than a dozen times and they just broke. No rough treatment. Never squished or dropped. Always in the case if they weren't on my face. Just snapped where the top of the frame meets the nose and I can't even wrap the frame around the lens now. They aren't even quite the same shape. But because it was more than 30 days after my order, too bad so sad, you've just flushed a hundred bucks down the drain. And after having the issue, and their 'inability' to help me out, I see that many many people have either had the same issue with plastic frame glasses or have gotten really bad glasses (partly my fault for not reading the reviews) but really, a decent company would work with a first time customer. I DO NOT RECOMMEND.

I love my Zenni Optical. Their prices attracted me so I started off with ordering a pair of glasses. I wanted to see how they did and they did excellently. So I ordered two more. I now have with two full-rim tortoise shell glasses and a pair of sunglasses. Everything has always gone smoothly when I order online. It took me so long to order the first pair because I couldn't figure out how to import my prescription but after I learned how to, it's a breeze. The glasses come fitting well and I never had to go to my optometrist and get them fitted. The prescription is spot on. My friend and my sister ordered glasses from them as well. I'll be back.

I thought I had deleted this, which is why I hadn't originally updated it. I was provided replacement frames after contacting them again and refusing to pay for the replacement frames. I was sent a new pair, free of charge.

My husband got his glasses from Zenni, and told me about them. Their products are more affordable compared to other companies, so I bought a pair of sunglasses as well. I find that free shipping takes quite a bit unless I pay for faster shipping, so the shipping could be faster, which would be nice. Nevertheless, I'm happy and quite satisfied with what I'd gotten.

My autistic daughter breaks glasses like five times a year. Zenni Optical's glasses are inexpensive so I'm not spending hundreds of dollars on a pair of glasses for her to break them in a month. The most recent order was for my son. He had convinced his entire school that he needed glasses and when we took him to the eye doctor, they said he doesn't need glasses. It came out that he feels so left out that the whole family has glasses and he doesn’t so we decided we would get him a fashion pair to help him feel a little bit more part of the family. Being able to find inexpensive and good quality glasses is very nice, and I do it through Zenni's website which is really easy to use.

I called them and asked for a return for a broken pair of glasses, and they sent them to me free! They're coming in the mail!!! I would definitely recommend them. They are going to be my go-to place from now on.

I needed glasses but couldn't afford them, we're poor people. If I had to buy my glasses through an eye doctor, it would probably be about $600. It's ridiculous that glasses are that high, but with Zenni Optical, I'd only pay something like $34 and I'll get glasses with the trifocal or no-line progressive lenses, or those gray ones when the light changes. I ordered two full-rim glasses from them six years ago, and I just ordered again for my husband. The customer service lady on the phone was wonderful to help me. I'm not a computer person and I don't know where to put the prescription, and she walked me through it. She went right down the process with me. I love Zenni Optical, and have recommended them to a lot of people.

I get a new pair every six months from Zenni, and usually get the plastic black-rimmed frame. I like the prices and the durability of the glasses. I play roller derby and having cheap glasses as backup was a good idea. They fly off my face pretty consistently and they last.

I first tried Coastal and I've searched around for people that actually compared in quality. I saw someone recommended Zenni Optical on Facebook so I tried them out almost two years ago. I ordered four pairs of glasses and I got one pair sunglasses, one half-rim, two full and a plastic, which are all perfectly fine. The online ordering process is very easy and the prices, especially for the design, are awesome. I like Zenni and they have quick, efficient, and good quality service.

After I figured out how to take my measurements, I got a great pair of glasses that I love. The trick is to spend a little on the frames and a lot on the lens. Get the extra coating, the better quality lens, and the best auto tint (so while riding in a car they will get darker). I found a pair to fit my wide face. A big plus in the way they feel. I paid a lot for a pair at a Big Box store. Now I only wear the pair I got from Zenni Optical. I sent my first pair back (too tight) with no problems at all. This is where I will buy my next pair.

I Googled glasses and Zenni Optical came up. I also talked to friends about where to buy glasses and they all said Zenni. I got a pair of full rim glasses that have a turtle shell style. I've had them about three months now and I really like them. It's definitely good quality. It was my first time buying and it was pretty easy considering I had no clue what I was doing, but they made it pretty simple for me to understand.

Zenni Optical was the cheapest and I was just able to pay for less. I got half-rim glasses and I've had it for about two months now. Customer service has been alright, and the lady ordered it online for me. Next time I’ll get a better frame for the price that I order them. Then I could go up in the place, pick them up, and it’s good.

I've purchased from a couple of different sites and the one I got from Zenni Optical had a frame that I liked quite a bit and it had a big frame. I've reordered from them a few times and my orders came very quickly, and I'm always very satisfied. The online ordering process was extremely simple too. I just enter the prescription and typical billing and shipping information. I have worn their glasses essentially every day for the past five years so I'm quite satisfied with them.

I have ordered quite a lot of eyewear such as sunglasses and transition lens for me and my son from Zenni Optical. I have done it online pretty much and it's easy. The only thing is they do not suggest the right kind of glasses based on pupil distance. Other than that, my transactions with them has always been smooth.

My sister told me about Zenni. The prices were pretty nice, but mainly, the magnetic sunshades caught my attention at a relatively low price. The first time I ordered glasses, I entered my prescription wrong, so I got my glasses and they were bad. So, I contacted the customer service and they told me how I can return the glasses. Then, one of their rep told me what numbers I needed to put so the prescription could work. It looked silly and then she sent me an email with instructions on how to return glasses. Then, I got my next pair, they were perfect and better than any ridiculously expensive glasses I've ever had even though they're pretty cheap in material.

I got a new prescription glasses from my eye care provider and then decided to buy another from Zenni Optical since I wanted to try a different set of frames but wasn’t willing to commit to an expensive price. It's $30 at Zenni's so I tried it out and glad I did. I ordered online and the process was easy. I wasn’t really sure about the quality at first before I ordered and when I got the glasses, I was very impressed. I have them for two months now and I wear them more than I do the prescription that I bought at the eye doctors’. They're worth it. I’ve recommended Zenni Optical to a couple people. It was a great experience.

I like Zenni Optical's setup on how they take a picture of the face, then line up the pupils. I thought it'd make it more accurate for the glasses. I like that and I like its price too. I have two pairs of glasses. One of them was readers’, which I like, and then I decided to order another pair. However, I put in the wrong information. I appreciate that they were prompt. So, when I got the first pair that I ordered wrongly, they were good at responding through e-mail on what I should do and how I could return them. I had them put in the correct prescription and got the next other glasses and I'm currently wearing them.

I ordered the thinnest lens possible, 1.74 high index, and after 3 weeks waiting, it came much thicker than my regular lens from an old pair of eyeglasses that were 4 years old that had even stronger prescription than this new one. I had to pay to have it shipped back to them for "inspection" which turns out to be denial on their part of anything wrong with their product. I guess their lens is substandard and misrepresented when they use the same index rating as with other companies. They gave me two options, either get full store credit and order a different pair of the same substandard lenses, or get only 50% refund. That's a big loss on my part. So I ordered a different pair with smaller frame, with the hope that it won't be as thick as the first one.

I purchased sunglasses Sept 16, 2016 and received them Oct 1. Wish I had read reviews before making the purchase. The plastic frames made in China were not only flimsy and ill-fitting but ugly! I paid $100.26 and because of their return policy will receive only $47.50 refund (less than 50% and I even had to pay return shipping).

I wish I knew about Zenni Optical earlier than now. I’ve been wearing glasses since I was nine and I wish I knew when they came into inception so my life would have been a lot easier. I was complaining about a pair of expensive glasses that I had on since there was something wrong with the lens like they were spotted and it was affecting my vision. When I told my colleague the price, he told me about Zenni Optical and then it so happens that I saw their commercial on TV later on that evening. So I said, “Somebody up there wants you to pay attention to Zenni Optical.”

I feel the other company seem to take advantage of the consumer, and since I got my prescription updated, I was more compelled because of the price factor and Zenni seemed very decent quality especially for the price. The online ordering process was easy enough especially Zenni has my prescription in there. Plus, I was impressed with the update on where the location was with shipping tracking. I got two pairs of plastic rim wayfarer, I'm wearing the one pair right now, and then, the other pair was a novelty with yellow lenses. These styles fit my face better. The glasses are affordable, I was about to order another pair the next week from Zenni.

I was an early user of Zenni and their glasses were good value. About 18 months ago I had to return a pair that broke and had dramas even getting a reply and although they were within their "warranty" period they only offered me a 50% discount on another pair. Recently I had to get glasses at very short notice and bought 3 pairs from Zenni. The first pair; the arm fell off within 2 weeks. I returned the spectacles to Zenni for repair and refund of postage. They sent me a bag of screws and plastic washers and no instructions of what to do with them... BUT didn't return my glasses. I emailed them asking for instructions and my glasses. They arrived this week still broken.

I’ve ordered with Zenni Optical a couple of times this year and I went with their full-rim glasses. I like the bigger, more modern and fashionable-looking ones. Their website was fine as well. Everything was great. Their glasses are reasonably priced and I could get a bunch of different kinds for the price I’d pay for one frame. So if I'd lose or break them, I don’t feel bad. It’s when I get a lens cracked and spent $200.

I love, love, love my glasses that I got from Zenni. Beautiful and very affordable for this senior citizen who has no visual health coverage. BUT, my husband's experience was completely the opposite. Within the first day of wearing his new glasses, a screw fell out and so did one lens. He repaired the glasses by using a different screw to secure the lens to the frame, and the very next day, 2 days after receiving the glasses, the other screw on the other lens fell out and that lens also fell out. So he requested a repair from Zenni.

I've been with Zenni Optical since 2006 and I get a variety of sunglasses, regular glasses, and some different styles of frames from them. They have basically taken the whole shebang in one pair of glasses and I’m always able to order several pairs. The frames are very comparable to any other people I see out there in the world and when I see a pair online, I know that the worst that they could hit me up for is like $35. I talked to their customer service and asked about when I could get my glasses because I get anxious but then I never had any issues.

We went right through Zenni's website and navigating it seemed pretty simple. We've ordered full-rim glasses that are sunglasses and kids glasses. It was a very smooth process. I recommend it.

I ordered Zenni Optical for the first time. The online ordering process was easy and I liked the price. I purchased the full rim glasses and have had it for a year.

My wife had bought glasses for our younger son through Zenni Optical. Since then, I bought a pair, she bought a pair, we got a pair for my son and one of my best friends ordered a pair from them. They make the glasses come here on time and they are what I needed. That’s all that matters to me. When I go on the website, it’s really easy to try the different frames on my own facial features. I just pop the frames on my own photo and see how they look.

Hello, I just used Zenni Optical for the first time. I thought it would be a great experience since my family uses Zenni Optical and they have no complaints. Unfortunately I have a few. I received glasses that I bought last Tuesday. I can't see a thing out of them and they give me motion sickness. So I called and asked for a refund. I don't see why I can't get a 100% of my money back, you guys will only give me 50% back. Also, I have to pay shipping to ship them back even though they are defective and it is a factory mistake. For me to pay shipping for sending them back and getting a new pair is the cost of 3 pairs of glasses. So I called back the next day and left a message for a manager, and they never got back to me. Unfortunately, your company just lost a couple of customers.

I have tried other websites and I wanted to try something different. A friend told me about Zenni Optical and I got a full-rim eyewear from them. But then I had to return one because it was way too big. The dimensions were way off on my face and really huge. It was not good at all when I took a picture. The description also had said they were like tortoiseshell but they were extremely dark. They were like black and not brown so that was misleading. I kept the other pair because I needed something since my other glasses had broken. Now I still have a credit because of the one I had to return.

I ordered 2 pairs of progressive lens bifocals from Zenni Opitcal in June. One of my pairs was very heavy and the lenses were very thick and stuck out beyond the frame. The other pair was much lighter and did not stick out beyond the frame. Both pairs were ordered on the same day, with the same prescription and with the same type of lenses. The first pair I describe above was significantly different than the other pair. However, I really liked the frames (and really liked the clip on sunglasses) and I proceeded to wear them. The lenses became scratched very badly and the frames became so loose that they were constantly slipping down my face.

Zenni Optical was about the only one that had the mail order at a really good price at the time I had to buy eyewear. I like them a lot. However, the frame was real flimsy on one of the pairs that my husband and I bought from them. And on the other one, the prescription wasn't exactly right. I sent them back and we got 100% credit sitting there but my husband can't decide what he wants to buy right now. We got emails from them that the credit was there and it's clear that they want me to spend it. They don't want to put it back in their account. Also, I have a pair of red cat-eye glasses that have been a big hit with lots of people but they quit making them. I'm a school librarian and this is the first pair of glasses I ever ordered just for fun. They're also the most comfortable glasses I've ever had.

I would encourage anyone considering purchasing from Zenni to purchase with caution. I purchased five pairs of glasses and every pair, except one, gives me severe headaches almost instantly. I am assuming they were made with the wrong prescription. As I have seen from other reviews, they frequently are manufactured incorrectly and I am assuming that is what happened to me 4/5 times or 80% of the time. That is not a very strong ratio and certainly not a very strong product. Like I said, purchase with caution. I know there are other, more sterling providers out there that likely have better products.

I am hoping that Zenni will correct this problem. I brought my glasses in July. I didn't realize there was a 30 return policy. Of course that is my fault. But when I received the glasses, which I do like and look good in, the lens was strong. So because of this I thought well my eyes need to adjust to them. Well it's been two months and my eyes aren't adjusting. I get nauseous wearing them. I call today and talked to a representative that informed me that I need to call back with my prescription. But that it has been over 30 days. I just hope they correct the problem. The price was great, the glasses I love. I'm hoping to have a long business relationship with Zenni. Their return policy has to change.

I have bought glasses from Zenni in the past when they were the "cheapie" on the block. Only had one incident when they refused to take back a defective product. My last pair ordered about a year ago, suffered a break in the earpiece when I tried to adjust it for comfort. Unheard of!!! Crap plastic. I had a similar pair previously and attempted to replace the temple/earpiece. They have an internal spring/detent which is superfluous except for making it impossible to replace the t/e_piece without special tools.

A friend referred Zenni Optical and I also liked the price point. I was willing to give it a try and got two pairs that are both full-rim. I've had them for a few months and I have no problem so far. Overall, it was a very good experience.

The first website that I started using for glasses was EyeBuyDirect. Then I was looking at reviews and some people said to go to Zenni instead. I really like their rep's selection. I have some pink glasses and some that are see-through, so I just needed some plain black ones. Everything's gone smooth. I'm super impatient, but sometimes I feel like it takes forever for them to get to me. But that is probably just typical.

My husband had had a very good experience with Zenni Optical and also, I like their cost so I gave it a shot. I've purchased four sets of glasses now. The previous that I bought was the rimless and the full rim. I like its style since I'm a girl and we're always pretty. I ordered it through their website and it was extraordinarily easy, but people are hesitant to do it. I could upload my own photo of myself and try on a million pair of glasses on my own face. They have extensive reviews and it was one of the easiest to use websites that exist, and I order a lot online. I have progressive bifocals, and each time, they came out great. It's easy to measure your own eyes once they teach you how to do it. After I ordered my first pair, they sent me a little measuring stick that we could use to order the next pair and measure the pupil where they were. So it is an amazingly great value and very creative. I have recommended to a friend.

I once order a pair of glasses from Zenni Optical. With all the bell and whistles it cost around $60... Cheap and a good deal right?? But wait... within 6 months the lens started cracking from the point where the frame is attached to the glasses. This is due to poor craftsmanship. I contacted Zenni Optical. First they told me that as it's already more than a month, they cannot do anything and then they wrote a paragraph on how to take care of my glasses. I am using glasses for more than 20 years and never I had any incident like this. I am really dissatisfied with their customer care as well as their product. I am going to find another online shop.

Based on the recommendation of my co-worker, I ordered eyeglasses from Zenni Optical. She has attractive eyewear and I needed a prescription since my prescription was already six months old. I didn't want to spend a lot of money. I got two pairs with full plastic rims for aesthetics, and for comfort as well. I've been wearing glasses since I was a child and I always choose the plastic rims for comfort. My orders were delayed a little bit in delivery, but the website kept me up to date. When I received the items I purchased, one pair fits very well. It's a great pair of eyeglasses. However, one pair didn't fit, and I haven't adjusted that yet.

My sister gets her glasses from Zenni Optical and she referred me to them. I got the full rim and the half rim frames for my husband and he likes them. My kids like their frames, too. I've had a good experience with them.

My husband is a very good customer of Zenni Optical and he was very satisfied with the product and the service. I also got my glasses from them, and in fact, we've been their customers for four years. We decided to buy from them due to their cost. My husband and I have full-rim, progressive glasses. I got this style since I don't like the nose pieces on the wire rims. In addition, my husband occasionally gets wireless glasses. One time, my husband ordered sunglasses and they came as regular glasses. They sent him credit and then he reordered the sunglasses. Ordering online has been very easy. They have a great selection. I like that I can save my favorites because I'm constantly back and forth. This way, I can save them and I can upload pictures, which helps. I was very satisfied. Their product is excellent. Our experience with Zenni has been very good.

I heard about being able to get cheaper glasses online so I looked up for optical companies online. Zenni Optical was the first one that popped up and I looked at the reviews and a lot of them were positive. So, I purchased glasses from them and went with the full rims. It's one that I've seen around and I like it. I called their customer service because I put in a wrong prescription. Their rep was really nice and told me to just send them the information for it. I had to send the glasses back to get a refund in-store and I thought it was going to take longer to get there and it took a lot faster than I thought it was going to be so that was good.

I was looking for a pair of cheap glasses and found Zenni Optical online. I've always had rimless glasses and I just really like them, so I bought a pair from Zenni. I have my glasses for maybe four or five months now and I'll probably be ordering another pair.

I normally buy through LensCrafters but they were getting increasingly pricey. I really didn't know anything about ordering glasses but when I went to Zenni's website, it showed the information that I needed. So I went back to the LensCrafters store where I normally go and get my glasses and asked them for the information, which they gave me. I took a little bit of playing around on the website just to make sure Zenni is answering the right dimensions and information. But at that price that I paid, it seemed to be worth the risk.

I saw Zenni Optical on my friend's post on Facebook. She purchased and I know her pretty well and she said they were a good price. They seemed to be decent glasses, so with the price that they were offering it for I said, "Why the hell not." I have been using Zenni Optical eyewear for two and a half years. It's typically pretty easy navigating their website. But I would like to see 10 comparisons. That would be very helpful. It could include the Transition and the photo chromatics ‘cause that was one of those that I was trying to figure out.

I ordered some reading glasses from Zenni Optical. However, since I also ordered some progressives, they have to be more coordinated with pupil displacement. But other than that, everything has been pretty awesome. This is my second purchase of reading glasses from them - the first being two years ago. I chose to purchase from them because of their price and well-designed website. However, their website is a little bit limited in terms of having smaller glasses and frames for narrow heads like myself. Nevertheless in their website, I was able to place frames on the picture that I provided and it works really well. It was a very satisfying experience - it doesn't take long to get them and they're very reasonably priced.

I order all types of glasses from Zenni Optical not only for me but also for my friends because it's cheaper. I compared Zenni to the local optical store, and they are the best. Their service team is wonderful. Although sometimes the frame I choose is not right, I didn't waste too much money. I can reorder a different one. However, their website has changed through time. The menu is not easy to learn unlike before and it doesn't guide us to find what type of glasses we need to choose. It would be wonderful if I could lessen the chances to make mistakes since when I start ordering, I don't know what kind of frame will fit me well.

Zenni Optical won't post my review. Zenni Optical will not post your review if it's unsatisfactory. You'll see a few bad ones... I guess just for the "show." When it comes to serious matter, that would hurt their business they'll just ignore your review and you'll never see it posted. I verified this myself. So when you shop at Zenni, just ignore all those wonderful comments and use your judgement and common sense, and don't forget if it's too cheap to be true... it's not. You'll get what you paid for and you might end up with a USD 149 useless pair of glasses like I did.

My mom had told me about Zenni Optical from a friend who is using it for her kids. I have five kids and my husband and I both wear glasses, so it's cheaper to go with them than others. My husband and I usually do a full rim and as for our kids, we usually do the full rims as well, but also half rims sometimes. We've been customers for about two years and it was our second time to order. Everything is easy and convenient. One of the things that I liked a lot was being able to choose the specific sizes as far as the width of the lens because I like to get a smaller size glasses. And right now, the style is the big one so I didn't wanna have to sort through all of that. I was able to plug in the height of the lens. And that made my ordering a lot easier.

I was excited to try Zenni as I live on Social Security. I have had such a horrible experience. Customer service manager James was rude and upsetting. I wear bifocal progressives. It cost me more than $100 and $22.30 in shipping back and forth 3 times. How is it so hard to get both lenses the same. Very poor quality 3 times. I was told that their mistake was my mistake and I would only get a 50% refund. Horrible service, policies, and workmanship. I will never order from them again. You shouldn't either.

DO NOT ORDER FROM ZENNI! Zenni Optical is a super sketchy business from my experience. I ordered 2 pairs of sunglasses, both 80% grey, one with mirror coat and one without. When I received my order, both pairs looked blue, not grey. I compared the 2 pairs to an 80% grey sunglasses (also mirror coated) I ordered from Zenni in a previous order. The 2 new pairs I got were obviously blue tint, not grey. I returned to 2 blue pairs back to Zenni for inspection.

Ordered two pairs progressive vision and arrived perfect! I'm in Puerto Rico and saw a lady at the pharmacy and asked her about her nice lenses. She introduced me to Zenni Optical, glad she did and I ordered with no problem. Only two days using the lenses but happy with them. Will continue patronizing the site.

A friend that have used Zenni Optical told us about them. It was their cost that made us choose them and we ended up purchasing full rim glasses for my daughter. She thought it was cute in the picture. We purchased online which was easy for her because she's computer savvy. She also helped my mother-in-law in purchasing her glasses and my mother-in-law's real happy with them. It was an awesome experience and we would definitely use them again for my daughter.

When ordering sports goggles for my son, a customer service rep (CSR) helped me out over the phone. She was extremely helpful and I thought her service would mean exceptional service and products going forward. A couple weeks after placing the order, the goggles arrived but the prescription was wrong. I called customer service and got connected to a very, VERY unhelpful and uncooperative individual. The CSR would ignore what I said and would constantly repeat herself. It was like she was reading off a script rather than trying to work with a customer who was trying to work with the company... After all, we both felt we were in the right so we both should be able to make concessions. If it wasn't for the first CSR experience, I would have given less stars. She did an outstanding job and I don't want to discredit her efforts.

I was in need of some glasses after I lost mine, and looking for a cheap replacement. A friend of mine recommended Zenni Optical. I looked at their website, and was surprised that they were inexpensive but not necessarily cheap. I got a full rim plastic glasses from them which I've been wearing it for five months. I took a long trip recently and forgot to bring glasses, and figured the best solution was to just order some new ones from Zenni Optical. I ordered some new ones four weeks ago. The online ordering process was very easy.

Why sell an inferior product? You lied on the description of the frames with "strong stainless steel" a cold stick of butter is stronger! Nose pads fell off and hinge broke. I have been wearing glasses for all my life and never had the poor quality of these.

Zenni Optical has cheaper products like $6.95 for a pair of glasses or $4.95 for as many pairs as I want to order. The online ordering process is easy for the most part too. I generally do it off my phone. It's not as easy as it is on a computer but it's still not that hard. Shipping and handling is good as well. I've ordered multiple times from them and been one of their customers for three years now. I always recommend Zenni Optical. There was one time though that I contacted their customer service team because I got a pair of glasses with a lens that didn't fit right in the frame part but I opted not to pursue it or send it back in because it's too much of a hassle.

I would like to caution anyone considering using the online company, Zenni Optical, to purchase glasses. While their rates are reasonable, the quality of their product leave much to be desired. After just a few months, both of my lenses warped. When I addressed the issue with the company (without suggesting replacement or refund), Leo ** returned my message with a disclaimer that the 30 days had passed for refund or replacement. I will put my money in a direction that stands by their product from now on.

My sister-in-law recommended Zenni Optical and I've been a customer for at least 2 years now. Their prices are wonderful. I got full-rim glasses from them and have had it for about six months. Everything’s been fine with their customer service and the online ordering process has been easy. I’m very satisfied. It's been a great experience.

I got full rim glasses from Zenni Optical and have had it since June. I like its style. Purchasing online was an easy process and the website was good. I called when I had a couple of questions and I got those answered. Very satisfied with it.

As a mom of two young boys who both wear glasses I was actually referred to Zenni Optical by the optometrist's front desk. My boys are both pretty hard on their glasses and insurance would only cover one pair every 2 years. After my youngest broke his pair for the 3rd time in 10 months I needed another source that wouldn't financially cripple me. The optometrist's office gave me all the specifications I needed, I crossed my fingers and ordered. My youngest boy is extremely far-sighted (+6.5) with an astigmatism in one eye. I was charged slightly more for his prescription but this cost was still way below I would have had to pay at any eye center!

I had just gotten back from spending a lot of money on a pair of glasses and wanted to have different colors for different outfits. So I thought of going to Zenni. The first pair I got was a white one which I no longer have because the prescription was plain white all the way around in a cat’s eye. I ordered another pair that had the frame all the way around with a pink tint and I loved it. Then I got the red one that had the frame on the top. The glasses that I received were all good and I like them. All are a cat’s eye and I happen to like the way it looks on my face.

I ordered 3 pair of glasses from Zenni Optical 2 years ago. After less than a year, the surface of the photo gray lenses started bubbling to a point where I couldn't use them anymore. Zenni replaced this one set free of charge. A year later the replacement glasses again had the same issue. I contacted them recently about this and they denied the claim. Granted, it was after the 12 months period, but I have to ask myself: Shouldn't glasses last longer than 12 months? The other 2 pairs I ordered, 1 set of clear and one set of sunglasses are OK. The tint on the sunglasses are starting to come off at the edges and will become an issue shortly but for right now it's OK. Overall, I'm not very impressed with the company and would not recommend them to my friends any longer. While the prices are attractive, having to replace lenses every year becomes a costly endeavor in the long run.

Admittedly, I was looking for a cheap, alternate source for my progressive glasses prescription. Based on the difference in prices between the glasses I have been getting and Zenni's prices, I figured it would be worth taking a chance and incurring the cost of a second pair of glasses. Zenni customer support was very helpful and caring. There were no issues with ordering the lenses and picking out my glasses online. I added all the options - polycarbonate lenses, anti-reflective coatings, etc. The price, at $125 (approx) was quite reasonable.

I recommended Zenni Optical, just as a friend in college did nine years ago. Their glasses are fine, and I can’t afford eyewear anywhere else.

On 8/12/2016 at approximately 1:30 am I went online to purchase a pair of glasses. Like all the reviews I read they were cheaper than other places I checked and reviewed came recommended and in doing so I proceeded to place my order for prescription glasses which I completed the transaction using my financial card that was at this point I wanted to check the status of the order after completion which shows no order was made and yet my financial card was charged.

Over the time that I bought glasses from Zenni Optical the quality has gotten lower in terms of how they're put together. It’s still a bargain, but almost to where I have to buy two pairs to get one that works. For example, the last pair I bought was a replacement for a pair of sunglasses that I thought I lost. After I reordered and the new pair was en route, I found the ones that I thought I had lost. And when the new ones came in, the tint was of a different color from the original even though I just reordered what was there. It still beats paying $600 for a pair of glasses but I think they’re probably becoming overworked.

I am in the private security field and I need to have good glasses. I was told I can go to Zenni Optical and buy their great glasses. They come from China, are really inexpensive and I can buy three or four sets for the price of one that I get at a normal place here in the States. I looked it up, ordered a set of glasses and they look good so I've kept on ordering. I usually go with the full rim sunglasses, mostly plastic and progressive bifocal.

I decided to use Zenni over another prescription eyewear company because of the cost. I have ordered six pairs of glasses from them already: two pairs of sunglasses and four regular glasses. My orders come in the mail and I've not had any problems.

It’s cheaper to get glasses through Zenni Optical than it is using my insurance. I used them when I wore prescription glasses, but since I had LASIK done I no longer needed them. My daughter, however, needed some, so I went ahead and uploaded my daughter’s prescription on their easy to use website. However, trying to upload pictures on an Android mobile phone and selecting anything there didn’t work very well for me, yet it worked fine when I used it on my Mac. You can also try on hundreds of frames when you upload a picture and it’s easy to find something that will work. We then purchased a couple of pairs for my daughter.

Have ordered 4 pair of glasses this year and ready to order #5. At the price you can have a pair everywhere you want. Quick service, easy to use website and good customer service. It was recommended to me and I'm glad it was.

I bought from Zenni mostly due to their price. I've ordered like a dozen pairs over the years and it always worked great. My experience with them has been awesome.

First of all I have ordered glasses from Zenni before and was very pleased. THIS time, I sent an order and when I received them, I couldn't see out of them. At the present I am wearing a pair that was made by the store where I had my eye exam, (same prescription). They work fine. I sent my prescription to Zenni, and about 3 weeks later, I received my glasses, put them on and couldn't see. I called customer service and was told "Send them back and we'll remake them." I received the "second" pair two weeks ago and THIS pair, same thing. I called. They said "Send them back again." I did.

I’ve been purchasing prescription reader from Zenni while my daughter purchases full rim. I love Zenni and I've been ordering glasses from them for eight or nine years now. I've contacted them a couple of orders ago because I couldn’t figure out the site or how to figure out the OD, but they got it resolved for me really quickly. I recommend them to everybody but I wish they’d run more specials.

I love Zenni Optical. My kids have been ordering from them for years starting when a friend of mine at church shared it with me. I don’t order as much from Zenni because I can’t find glasses that are wide enough for my fat head but my kids order stuff from them all the time. I have insurance that I pay for wherein I can only get one pair of glasses or one set of contacts. My children are always very rough and tumble, so we always had to buy extra glasses because glasses always get broken or don't make it through volleyball or football. Zenni is very easy and user-friendly. When I order online, I can just import my prescription.

My mom recommended Zenni to me. The brand is cheaper and it was super easy and quick ordering online. I went with a stylish, tortoiseshell plastic lens. Everything turned out nice.

I was looking for my first pair of glasses and I didn’t wanna pay so much. I surfed and got Zenni Optical and I've had my eyewear from them for two years now. I had ordered a pair of eyewear and they didn’t really fit well with me so I returned it and the customer service team gave me a full refund of in-store credit, which was cool. I ordered the glasses online and the process was easy. It's a great experience.

I’ve bought four frame-and-lens packages from Zenni Optical over the course of the last two years. The idea of shopping online was attractive and the ordering process is very easy and straightforward. I’d like to see greater color and materials selection for each frame that’s offered, but overall I'd recommend them.

I ordered two pair of glasses - neither were right. I couldn't see out of them. I sent them as advised with a copy of my optometrist prescription. I returned them at considerable expense three times. At the end - they announced they were suddenly deemed correct. So - I'm out the money with no glasses.

I am very happy with Zenni Optical. I have ordered 4 glasses with them. They are well constructed, top notch quality. Their selection is enormous. Their prices are unbeatable. I continue to be a happy customer of theirs.

I just got my new glasses in the mail today. These are wonderful! They are great quality and came packaged with great care. I am telling everyone about these and I will be using this site again. I thought the sunglasses would not be dark enough when I ordered them. They are perfect! Thank you so very much for making glasses not only affordable but with quality.

We liked the ease of finding a pair of glasses we like online and purchasing them. And they seemed to be very reasonably priced. Also, I haven’t needed to contact customer service, which is great.

I have about a dozen pairs of Zenni glasses. Three are sunglasses, one is the "blue blocker" lens for computer use, and I have processed one return/exchange with them for store credit. RETURNS: The processing on the return was a bit lengthy. I returned the pair because I didn't like it, not for manufacturing/prescription issues, so I didn't have questions to answer, really. I did have to pay return shipping, but that's a small loss considering they're having to completely scrap a pair I requested. My biggest recommendation is to use the site's tools to measure an existing pair of glasses you own so you can get a better idea of what measurements look best on you BEFORE ordering. (Except PD - have a pro measure that vs DIY guesswork.)

I placed an order for glasses thinking not much could go wrong. They sent the incorrect Rx which made me dizzy and nauseated. (magnifiers instead of for distance). The customer service experience was terrible to say the very least. I would caution anyone. Of course if affordability or lack of vision insurance is a factor, then by all means take the risk. But don't order from here unless you HAVE to.

My friend had bought three pairs of glasses from Zenni Optical, and he told me their glasses were cheap and affordable so I looked them up. Their full rim glasses caught my eye so I went with it. The customer service team were pretty good, and the way I went into purchasing my glasses was smooth. Plus, the ordering process was really easy. We just put my prescription in. So whenever I want some more glasses, I can get them off of my prescription. Payment was easy too. I love the glasses and they are affordable and fashionable. My mom also bought three pairs from them. I'm thinking about buying another pair.

The process was easy and my glasses are amazing. I've had to wear glasses for most of my life and the fact that Zenni has a large variety of frames is just great! They are so affordable and cute, what more can you ask for. The only thing is that it takes a while to get, which is totally fine because I want my glasses to be perfect. The only reason why I'm ordering new glasses is because my sister's bf scratched the crap out of the glasses I have now. Like I mention before I love my glasses so much I order a regular pair of Rx glasses and RX sunglasses. I'll leave another review once I get my other pair of glasses. PS. Express shipping was only $8.00!!! You CAN'T beat the prices and the quality.

I went with Zenni Optical for my glasses because of its price and my co-worker recommended it. Ordering online was simple enough and I particulary got the full-rim glasses because I like its price and it looks good on my face. I like the fact that you can upload your picture and look at the glasses in the site. It’s a lot better than trying glasses on and looking in a mirror because you see yourself differently in a mirror than you do in pictures. Overall, my experience was easy, great, and I’d do it again.

I went for a full rim classic from Zenni. This was the $6.95 rim and it's really a nice thing. They're really fashionable. People make comments on it and I'm proud of it. Even though I get free glasses from the government, the frames weren't pretty good, so I had to get another pair with circular frames. I have the wrong prescription numbers and they still fixed it immediately with the lenses. All you have to do is go to the ophthalmologist, get the prescription and send it over to Zenni and they'll match it for you. Whenever I hear somebody's talking about glasses and I'd say check Zenni out. They had great selections. I've looked at the other styles.

we have bought from Zenni for years without a problem until recently a pair of glasses came in with wrong lenses. Zenni replaced them with proper lenses and gave us the glasses FREE! You can't beat Zenni.

I have bought several glasses from Zenni over the past few years. Always had good service until now. Got the latest pair at the end of May 2016 - less than 2 months ago. The screws holding the lenses will not stay tight. I have to carry the little Zenni screwdriver with me and have to tighten the lens screws several times a day. I have tried everything including little dabs of superglue. It is clearly a design or manufacturing defect. I contacted Zenni, they offered me a new screwdriver and extra screws!!! I refused and am now told they are out of warranty! I'd be curious to know how many other people are having similar issues.

Yes, you can get your glasses for less money. I was a satisfied customer for years. However, I recently purchased 4 pair of progressive lens glasses, within 3 months the frames broke on two pairs. The company will not repair them. They will let you purchase the same frame again for 1/2 price, but will not put the old lens in the new frame. You get what you pay for, cheap frames and no guarantee.

A friend of mine that had worked for an ophthalmologist told me about Zenni Optical. I also liked the selection that they had. The first two pairs I ordered which was about two years ago took a little longer to get here. I used to wear the first pair everyday. However, my hairdresser put them on her counter while she was cutting my hair and some perm solution got on them. So I had to order another pair as well as a pair of full rim tortoise sunglasses recently and I got those within a week. It wasn't any longer getting the glasses from them than waiting on somebody here locally to do it. I ordered online and it's very easy. They're a good company and I've been very pleased with what I bought from them.

I placed an order for three pairs of glasses in May. I noticed one pair was wrong right away so I called immediately. They made me dizzy when I walked and the lenses were so thick they stuck out past the frames even though I selected the recommended lens shaving for my prescription. They made me pay to ship it back, gave me store credit, then made me pay additional shipping to send the corrected order. On my next order I selected the highest lens shaving (much more expensive) and when the glasses arrived they were just as thick as the first pair and still made me dizzy while walking with them on. I didn't want to pay more shipping and get nowhere so I decided to just forget about it.

My husband and I have been wearing Zenni Optical glasses for about three years and have recommended them to several people. With Zenni Optical, I can just order in the middle of the night if I wanted to and it's as easy as it can be. I also like their price. We have ordered various styles from them because we wanted different things but the half-rim didn't prove to be very sturdy.

I happened to be looking for prescription glasses and liked what I saw online from Zenni Optical. Ordering from them was easy. I've done both half rim and full rim style and have ordered more because I've enjoyed what I received. I have already gotten five pairs from them since the first time I ordered and they are all still working.

Glasses arrived in a week. They were made to the exact specifications as my Optometrist recommended. The frames are lightweight, even though I have a Heavy Rx of -3.00. The High Index lenses aren't as heavy as my last pair of glasses. The tint is as expected and the Flash Mirror coating looks excellent. This is my first day with them and as I don't review under Twitter or Facebook I am reviewing here. There are too many fake reviews on Yelp and have rendered the net useless for finding a real opinion or review. If I have future problems I'll update my review but as it stands these are quality sunglasses, very reasonable price: less than $60. Highly recommend.

I wanted to find an affordable replacement to the regular optometrist office and read about Zenni Optical online. They've definitely made it more affordable. I've been a customer for about two years already and have bought prescription glasses and some metal frames because I like their durability. When I had to return a pair of glasses because they were not working well, the reps were helpful, courteous and gave me clear instructions on how to go about it. The customer service is also very knowledgeable on their processes on how to accept returns or answer questions regarding certain products. I order online which is not hard at all and on the computer because the mobile app is a little more difficult to use. Also, I like my prescription staying there because they tend to move the paper prescription. I've been recommending people to Zenni for a while because I like the experience and want other people to have the same experience that I've had.

I ordered some glasses from Zenni Optical in September. Because I was outside the US I did not get them till late. When I got them, I noted that I was not adjusting to them. It took longer than usual to get adjusted and as a matter of fact I never did!!! I thought I had glaucoma for all the issues I was having. My friend suggested that I go to a doctor at Costco and I did to check out my eyes. Only to discover that I do not have glaucoma, my eyes are healthy, MY PRESCRIPTION IS INCORRECT.

Zenni Optical was relatively cheap and convenient. It's my second time ordering from them online and it went well. I got the half-rim glasses because the style seems to fit well enough.

Zenni Optical is a lot cheaper and had a bigger variety than other companies. My friends and I ordered seven pairs online. The website is great. I bought a full rim because I think they’re cute and I’ve had them for about four months now.

My eyeglasses broke. I didn't have a back up pair. I couldn't get into the optometrist for weeks and the designer optical store I purchased my glasses from was unable to help me. Zenni Optical was recommended and as much as I was skeptical I was also desperate. I used their 'try on' feature, selected a $6.95 frame, entered my prescription and crossed my fingers. My new Zenni glasses just arrived (ahead of the scheduled time they had indicated) and I'm THRILLED. I will order from Zenni again without any hesitation.

Bought a pair of glasses. I've been wear for six weeks. Already they are defective and their response is to buy a new frame. Very disappointed as I have bought several eyeglasses from them. May work for you but not me. Would buy local from someone who stands behind their work.

I had bought a pair of glasses from my local optical store in town for a hundred bucks for my little boy and the frame had broke four times. So I kept taking them in and they kept replacing them. They had to order them every single time ‘cause they didn’t stock that color. That just was really inconvenient. The same frame kept breaking and they wouldn't let me trade it with a different frame, and I wasn’t gonna pay $100 again. I don’t wanna keep doing that so I bought three pairs for him from Zenni. Their price and variety of glasses were great.

I wanted some sunglasses that had prescription in them and wanted something that was inexpensive if they were to get broken. We did some searching online and found Zenni Optical which looked like a good company so we tried it. Bought my 1st pair of glasses from them two years ago. First glasses wore out but they worked out great so we did it again. The ordering process online was very easy. This would be my third year of using the 2nd pair. They're really nice. They’re blue and then you just clip in the lens part. I'm pretty happy and most likely I’d be buying another pair again from Zenni. I love them.

Like many others, I am also shocked at the poor reviews. I am the clumsiest person I know and break everything in sight. I have been a dedicated Zenni buyer for the last 4 years and my pairs have lasted me all this time. I still have my first pair, intact, and I have dropped them, sat on them, lost them, tossed them, and have a very rowdy cat that likes to bat them off my nightstand and they STILL held up. The sunglasses I've had for 3 years JUST NOW started to lose their coating, and for $35 a pop, NOT BAD.

I ordered a pair of glasses at the end of May and they arrived in June while I was away on vacation. Coming home in July, trying them on I was absolutely horrified at the fit. Calling their customer service, I was informed since I was a few days outside of their 30 day warranty, they would not be able to make any accommodations for me. So now they've made a first time customer into an only time customer & I'm stuck with an awful pair of $50 glasses I will never wear. Lesson learned, from now on I will only buy glasses in a store where I can be assured of proper fit instead of trying to save some money purchasing glasses from Zenni. I hope you enjoy my $50 for the nothing I got from you.

I have been wearing glasses for the past 50 years with each year sight fading. Every year a prescription required getting stronger and more expensive. Times changed and technology eliminated the "pop bottle" glasses. Super thin lenses had been created but the price of them were outrageous, then a co-worker clued me to Zenni, I couldn't believe it! I was able to buy super thin/invisible bifocal glasses for under 100 bucks! The most expensive thing was the transitional lens which I passed on for an inexpensive clip on sun lens. I went to my local eyeglass place and they wanted $340 for my script with the same features! Great turn around time for my difficult prescription... LOVE the frame selections, quality and price 10 STARS!

I’m extremely happy with my Zenni Optical glasses. I like their price. I went for a traditional square type of glasses and I liked the way they look. Their reps have been really good. I talked to them to help me out with some of the pictures on the website and they were responsive. Their shipping was really good too. It has been fast and I really like it. Everything’s great and I’m saving up to order my next glasses.

For the price, I went with Zenni Optical. But when I received the first pair I ordered, the lenses were not installed. When I lifted them out of the case, one lens completely fell out. They were the cheapest pair of glasses I've ever seen. I immediately called Zenni Optical and made plans to send the glasses back. I ordered a replacement pair, changed my lenses and the quality has been fine. Their customer service took care of the problem. I got the glasses with the metal frame, and they're silver so that they would match more of what I would wear versus going with a colored one. However, with the second pair, it was supposed to be women size glasses. But they're probably for a child because they're smaller-fitting.

I got half-rimmed glasses (metal on top and rimless on the bottom) from Zenni Optical and I've had them for about three months. The online ordering process was really easy, I’d do it again. They got the glasses to me in a very timely fashion. I sent the glasses back, they did everything, and all went good. I have no complaints whatsoever and the experience was nothing but great.

I’ve been purchasing from Zenni Optical for ten years and they have good costs. I recently bought a couple of wireframes which look best with my face. The online ordering process was very easy and my purchase showed up two weeks later. My favorite part is that they keep my prescription handy so I don’t have to find it every time.

So I found a pair of frames I ADORED and were right in my budget. I ordered them, thinking they would fit my prescription (which is very thick, but the PD was in the range). Wrong. I had to stay in contact with a rep for A WEEK trying to find a solution, and the only one was going with a so-so pair because I desperately needed a new pair. After thinking about it overnight, I called in to cancel my order because it had not even been 18 hours since I agreed to the frames. I was told I can only get store credit even though my frames had not been shipped or started. It was a 'medical device' a rep told me, so I could ONLY get a store credit.

Zenni Optical's eyewear was pretty reasonably priced and they had a wide selection, so I got a Ray-Ban style set from them because I liked how this looked on me. I've had this set for around a year. It was easy to order it online and I got it shipped to my house in a pretty good amount of time. Everything went well.

My husband uses a full rim Zenni Optical glasses. He's been using it for a couple of months now and it’s fairly easy to use.

I wanted something economical since I only use glasses at night and my mom's progressive was very expensive elsewhere, so I went with Zenni Optical and got each of us a pair. I purchased them online and for the price, they were really good quality.

I got my first pair of Zenni eyeglasses seven months ago. It has progressive lenses and it's for far-away and close-up vision. I like the looks of it. One time, I called customer service and they were very, very nice. I was happy to work with Zenni and I will continue to. It was a nice experience.

The glasses that Zenni Optical sells are a lot cheaper than other brands and, although I couldn't actually try the glasses on, they had all these sizes so it was a lot easier buying from them than going and buying some brand name glasses that I don't really need. It was easy to order online from them. I bought two pairs and I didn't like the look of the first pair, but I really like the wire frames of the second pair that I just got. They fit my pupil distance and look interesting. I'm in the military, so I needed a pair of really simple glasses with thin wire frames.

We heard about Zenni from a waitress, we liked her glasses. She started talking about it and I said, "That's an idea." I looked it up since we're in the market for glasses. I'm not that stylish because of my age. Zenni Optical is a standard product and we found some eyewear that we liked that's adequate for our needs, and it was very reasonable. When I called them since I had a hard time understanding the prescriptions, the techs were helpful. It straightened me up. I could read with my eyeglasses. They're a little strong but I couldn't look at the computer. So, I discussed this with the representative and she modified my prescription and I really liked the glasses.

I ordered 5 pairs of glasses from Zenni. Unfortunately the first order I submitted, I calculated my PD incorrectly (I would recommend having this measured professionally). So I contacted customer service and they had me return them for 100% store credit. I got my correct PD from my doctor and I replaced the order with the credit. I did have to pay for return shipping, but I used the same bag they came in, and it was only like $6 to return. No biggie. My new glasses came today and I am obsessed!!! They are beautiful and I can see so clearly!!! I'm telling EVERYONE about Zenni Optical. By far the cutest, most INEXPENSIVE, glasses I have ever owned! Thanks Zenni!!!

The whole experience was pleasant and easy. I've been using the latest eyewear I bought from Zenni Optical for probably a year.

I have been using Zenni about a year. I have three sets of lenses and have been through several frames. One is all metal and the screws break off and can't be replaced, solution new frames. Chunky plastic frames that are thick and look sturdy. The plastic around the lens cracked twice in three months. So because the lenses are nice and cheap and lasting and can't be fit into other frames, I keep buying them again and again. So, the price is great overall, but the constant frame breaks make it too inconvenient to stand.

I desperately needed a second pair of glasses and if Zenni hadn't screwed up royally it would have been a great deal. In about two weeks I had the glasses - the wrong glasses. The order # didn't match. I called and a rep named Steven was rude and argued with me. He had no clue what I was talking about. I described the pair I would get and what I got. He finally said they would send right pair and a mailer to send back wrong order as they don't email return shipping labels. Three weeks later, going on a month now I still call and send emails because I never got the return shipper to send the wrong order back or got my glasses. They tell me "They sent it ASAP" or "Be patient." I said I'm canceling the charge with Visa and reporting them to the BBB.

I ordered two pairs of eyeglasses from Zenni Optical online and the process was easy but when they sent it, one pair of the lens was made wrong and I had to send them back. They corrected it but it was a little inconvenient. They were able to take care of it three weeks. Had I just ordered one and then had been wrong, I would've probably been upset. But I ordered two and I already had one that I could use so it turned out okay but if someone had a first experience like that, they probably would be turned off.

Prescription was mildly off, and the frame they sent me was a non-hinge design but they freaking folded it into a flat parcel! In trying to un-bend the frame, the lenses popped out (underwire design) and wouldn't mold back in correctly. Will never go with again. You wouldn't ship a poster by folding it up into a standard envelope, right? Why would you do the same with a medical device? Holy crap.

My ophthalmologist gave me a prescription for two prisms only for a single vision. I didn’t want bifocals because I would have a problem with my eyes so I had a single vision with two prisms. Zenni Optical's price was good so I went to their site but I could only have two prisms in progressive lenses. Therefore, I didn’t get any prisms at all. Then all of the screws came out and the stem of my glasses fell off having had it for only 2 months. I could only return them in a month so customer service sent me a packet of screws which was very nice. Then my friend ordered from them using my address and email, she got her glasses with my prescription on one lens and her prescription on the other lens. So she returned them. But other than my glasses falling apart, Zenni Optical was pretty good.

I’ve ordered from Zenni Optical for the past two years and the website is easy to use. I like the way it stores the past prescription so that I don't have to reload everything in every time. I can also save each prescription under a certain name, which I have one for prescription sunglasses and one for just normal distance glasses. But I wish I could upload my photo to try on the glasses because the models are not really accurate. The latest pair that I got is a little too small for my face.

The glasses I received had the lenses cut incorrectly for the frames. These were gradient lenses. I sent them back. In a few weeks they were returned to me. I did not use these for a while as I had other glasses made for me that I use daily. When I did start using them again when I needed gradient sunglasses, the right lens pops out of the frames as it does not seat correctly in the frames. I took the glasses to a local optometrist and was told the lenses were cut incorrectly for the frames. I corresponded with Zenni online and was told too bad, it had been over 30 days. I asked if I could pay to have the glasses and lens repaired so I could use them and was told no. I chalk this up to experience and suggest that all beware of this sub-standard company.

My eyes are bad. One of the options in my prescription was a Full-rim and I ordered it from Zenni online. Their website was easy to navigate. I've had it for a couple of months, but I went back to the old ones and I'm not sure if that's because of the prescription or I didn’t use good measuring techniques. My prescription changed from my other glasses so I can't tell if it's the glasses or the prescription. But my overall experience with Zenni was fine.

I bought a pair of glasses with progressive lenses. Very skeptical as it was my first purchase of glasses online. I was especially concerned about how the progressive lenses would work. I received the glasses in about 10 days with case and cleaning cloth and a pair of clip-on shades for $54.75, including shipping. Not a single thing could I find to be disappointed in. The glasses fit perfectly, looked great and the lenses were perfect! I'll be ordering from Zenni from here on out!

My friend told me about Zenni Optical and I like their cost compared to other eyewear companies. This was my second time ordering from them and I did the half-rim this time. Before that, I went with full-rim. They have a wonderful program wherein I can get as many glasses as I want for the same price that I could get one from a normal retailer. I tell all my friends about it because it makes sense, especially since I wear multiple glasses. The best part is it’s affordable. It’s really been a wonderful experience with Zenni Optical. I’ve never had any issues whatsoever.

I ordered two pairs of rimless glasses from Zenni since I liked how they looked and the price was so reasonable. The only thing is that the measuring from the pupil to the nose was a little confusing. A YouTube video link might be helpful there. Other than that, my overall experience has been wonderful.

I got Zenni Optical's full-rim glasses with the lenses to help stop the glare in the tint. I have problems with glaring lights at night and the tint helps with that. I did it online and their online process was very easy to navigate. However, I wish they had more of the full-size glasses in the lower price range. I wear bifocals so I had to have ones that would accommodate them and most of them are $39 and up.

I ordered a pair of progressive lenses from Zenni Optical as well as a pair of glasses for driving, same frame style. After about 8 weeks one arm broke on my progressive. I contacted Zenni and was offered a replacement pair for a 'special price' of $21.95 since the thirty day warranty had passed. I told them that this was not acceptable. I was then offered the same glasses for free as a 'one-time, complimentary' exception to their rule. In the meantime, I switched the arm off the second pair. It, also broke, in the same spot (right behind the hinge). I am now on the third arm for the right side of these glasses and am wondering how long before it, too, breaks. I was especially careful with the second arm but it broke after a month. I believe their manufacturing process produces an inferior product. Additionally, I can only see through the center of the lenses, on either side is blurred... Let the buyer beware.