Zenni Optical Reviews

Zenni screwed up the very first order I placed with them, which was on May 12 of this year. They shipped my glasses to someone else, and in turn shipped someone else's glasses to me. Zenni called me and explained what had happened, and stated they were "express" manufacturing a new pair of glasses and would be shipping them to me right away. This simply was not true. It took longer to get the replacement glasses than it did to receive the original botched shipment. So finally on June 4 my replacement order showed up, and the glasses did not fit. Granted I did not pay a lot of money for them, but I don't believe in throwing money away, either.

I ordered prescription Progressive glasses from Zenni. When I received them and tried them on, I had a problem with blurriness. My right eye felt different than the left eye, and I had a difficult time trying to focus. I returned to my doctor's office and he re-tested their glasses and said that the Right OD was off. His prescription was for Axis 90 and the Zenni glasses had an OD Axis of 110. So I returned them to Zenni. I got an email telling me that after inspecting the glasses, they'd determined that the glasses were manufactured correctly. NOT!! I know my Dr. is correct. Zenni refused to give me a full refund. Their offer was to give me a store credit for the amount or only 50% refund on my credit card. I DO NOT want to order another pair of glasses from them, and this is my first (and last time) to order with Zenni.

Zenni Optical was recommended to my girlfriend by a very close friend. She bought three pairs and I bought mine after that. They were easy to find and had a good selection thus, we chose them. I don’t like to go anywhere so everything I buy is e-commerce. Convenience is a factor and their online ordering process was super easy and so convenient. I was able to go online and upload my picture and see glasses that look good on me. Their website was what made it the best. My favorite part was being able to look through categories and glasses, rather than just having everything thrown at you at once. Also, they were very, very cheap and I could afford them. I love Zenni.

I ordered a pair of progressive frames with transitions and it cost me $128. When the glasses came the only clear vision I had was when I was looking directly straight ahead. If I looked from side to side my vision is extremely blurry. When I called the representative told me that they manufacture progressive lenses in an hourglass shape so that it would be blurry on the sides. I talked to other people who have progressives and they don't have the same issue, so I don't understand why they would manufacture them in that manner where there wouldn't be a prescription throughout the whole lens.

I have purchased twice from Zenni Optical. It is a good way to buy cheap glasses so it’s cool. Ordering online is easy. The only thing that was difficult was I didn't know how to measure the part between the nose because that's not given when you do an exam.

Please read all and I am sure you will find it meaningful and helpful in deciding to do business with Zenni Optical. Simple RX eyeglasses are easy and all those remarks left good should not count for Zenni Optical. I ordered my complex RX eyeglasses and I could not focus mid-range at all. I called and requested refund. They do not like that at all. They will suggest you to keep the defective glasses and get 50% off or give you 100% refund of store credit to put up with them again. I am not playing with my eyes. Oh one more thing, they will ask you to send RX copy in and try to find an error so that they can blame on you. That is what they are doing to me. I filed BBB complaint. They still do not want to refund me. I would stay away from this business unless you have simple single vision glasses. DO NOT trust them with progressive lenses. I did my part telling you, next it is up to you.

I was able to get glasses at a HUGE discount compared to any big box or name brand local eye center in my area. I only paid $82 instead of $375 for progressives and $150 instead of $375 for progressive sunglasses. I was able to get frames almost identical to what I normally wear. Prescription is perfect. I am really happy. The local price was outrageous and was keeping me from renewing my prescription. I will use Zenni Optical again.

Bought two pair of glasses, and the main ones I use, after 48 days one of lenses is coming loose from the frame. Contacted Zenni and they said they only have a 30 day warranty. Well I should have known, they would be garbage with only a 30 day policy. I will never order from them again. I will spend an extra $50 from a reputable company, who backs their product, unlike Zenni. I have bought glasses from other companies before and they have lasted me years, not days like the pair I bought from Zenni. Buyer beware, you pay for what you get... Garbage.

Ordered a mid-range pair and was excited when they came. I had ordered progressive lenses with coatings. I also paid to have the arms inscribed. The first thing I noticed was how teeny, tiny the inscription was. It was nearly impossible to read. On the Zenni site there was no indication the script would be so small. I put on the glasses and got dizzy almost immediately. My wife told me to wear them in hour long increments to see if I could adjust. I could not wear them for longer than an hour without getting a headache and feeling nausea. This was 3 months ago and they sit unused in their case, never to be worn again.

I ordered a pair of glasses directly after receiving an eye exam. My brother in law and father in law both ordered from here and had no issues so I felt confident purchasing from here. I received my glasses and they were the wrong prescription! Everything was slanted upwards and nothing was focused when I put the glasses on. I contacted Zenni and they requested to see my prescription and to know what my PD was. I provided all of this through email and was then told I needed to send in the glasses for inspection, but I was required to pay the return shipping. Very unprofessional.

I am super shocked at the reviews. 02/05/2016 I placed my first order of two pairs with a total of 28.26. I did not get anything extra but my prescription because I was just trying them for the first time. I was nervous but many of my coworkers had countless successful orders... I was convinced enough. I have to say my glasses are perfect. Especially glasses #830516. My second pair, glasses #239621 are a little smaller on my face. The only thing that was difficult about the process was finding glasses that fit my face the way I want. I am not a fan of huge bug like glasses, or the trendy shapes. I am a business professional, and I like to look that way as well. The blue of glasses #830516 is very beautiful, and is about as risky as I will get. Zenni has provided me great service.

I am also surprised by the bad reviews. I have had a good experience and I have ordered 12 plus pairs of glasses for my son over the last 3 years. My kid is extremely hyperactive and goes through glasses pretty fast, and this makes it doable for me. To order I only have to click a few buttons to get another identical pair sent out. The cost is around $50/pair... and the quality/durability is way better than some department stores. Also, I can replace just the frames for $14 if he breaks them and I can switch out the prescription lenses from home, piece of cake.

Bought a beautiful pair of bifocals from Zenni Optical. Glasses delivered promptly, in a nice case with extra screws, etc. Started out very impressed. Unfortunately I needed to hold a document 6 inches from my face to read it. I called Zenni and they said that's the way they make glasses. So if you want to hold a book right up to your face the price is right. Very unsatisfactory for me.

Ridiculous. These glasses only seem to be a bargain - far from it. I ordered several pairs; one in particular with all sorts of upgrades to the lenses - higher quality with photo tinting and protective coating. With VERY gentle wear (as I've ordered about 6 total) the lens literally broke in half. The response from Zenni? "You're outside the 30-day warranty." That's $200 down the drain. So before you order from them - be aware. You're paying for glasses that will only last you 31 days. They don't even pretend to care.

I've ordered from them in the past and got great service but as soon as they sent me the wrong glasses, wrong RX the India call center got all defensive and hung up on me twice. I spoke with Mr. ** and Nick... LOL... I called USAA, my banking company, and filed a complaint since they only offered me 50% back or "store credit" like I'd ever order from them again... Awful company with even worse customer service. I'd rather go spend the money at America's best or even Walmart God forbid... Run, don't hide, good luck if you deal with Zenni.

I purchased a pair of glasses that crumbled after 8 months. I can not see without my glasses at all. I called and was told that I would have to buy the glasses again. I have NEVER had a pair of glasses that did not last a year. I am totally disappointed in Zenni and will never purchase glasses with them again.

So, I'm finally writing a review after recommending Zenni for years to friends who complain about glasses being too expensive. I've been buying from them since they first started selling online, and I've always been satisfied with the designs and the prescription accuracy. It's true, they're not ultra designer frames with the prestige of having a big name label. But... for someone like me who has no idea what looks good, doesn't care about designer labeling, and has broken more than one expensive pair of frames in my time, it's the perfect option.

Garbage experience with Zenni Optical. I ordered my glasses and they came in with the wrong prescription (cost $47). I contacted customer service and they would only give me store credit (per policy) but I had to pay for shipping to send them back (per policy they only take USPS so $10). During my reorder I had to pay more money because I switched my frames and that something (per policy) was "difficult" about creating my prescription (additional $24 to the $47of the original order and the $10 to ship back there first mistake so I am now in for a total of $81).

Very disappointed. Glasses look nice but are completely useless. The vision is blurry except for the lower portion (reading). Prescription was verified and is correct. Paid over $100 and refund will only be 50%. I feel I have been scammed. Stay away from Zenni.

I am always pleased when I receive a new pair of Zenni glasses. I regularly get complimented, and I get to mix and match styles I could not otherwise afford. As someone who must wear glasses daily, it is nice to match them with outfits and moods without spending a fortune. I recommend them to my friends all the time.

You order reading glasses and get long distance. Put it on the order but they don't read it. Don't waste your money. I have been trying to buy glasses online from several companies. Got a exam 3 weeks ago. Have order once from Zenni. The last order. Ordered from Goggles4u. Order 3 sets over a period of 2 months. Send back and get the same thing back.

I have bought 9 pairs of glasses from Zenni and have been very pleased with all of them. However, their website is not user friendly. When you access the site, there is an ad that covers up half the screen that I cannot get rid of. I am unable to look at the options to click when I try to go to my account. My daughter placed her first order a couple months ago and had a terrible experience with customer service. Her glasses arrived broken and she had to pay shipping to send them back to Zenni. Says she will never order from them again and in support of her, I will not either.

I have ordered 3 pair of the same glasses. They all were distorted. They made me dizzy and caused me eye strain. The second pair I sent back and they said indeed they were faulty and distorted and sent me another pair. I had the exact same issue and now they want me to send them back AGAIN. I will never order from them again and make sure others know how terrible they are.

MAKE SURE you take out both lens from frame when they arrive & be sure they are cut correctly!!! Purchased 4 pairs of glasses Oct 2015, 2 reading glasses & 2 sunglasses. I order in pairs just in case I set a pair down & can't find them. The one sunglass pair was only worn tops three times since I purchased them. I went to wear them today as I couldn't find my other pair & found the bottom of the frame broke. I took them to my ophthalmologist & he said the frame lens broke the frame at its weakest point as the lens was cut incorrectly, it was too large for the frame. When I called Zenni they wouldn't do anything about it as it was out of the 30-day return policy window. This is nothing but poor customer service not taking care of this matter. Who do you know takes out both the lens from the new frame to see that they were cut correctly? Shame on you Zenni!!!

I will not use this site ever again. I placed an order for prescription glasses and been waiting months. I still have not received it.

I'm surprised on the negative comments. I got a pair of glasses with progressive lenses and a pair of sunglasses for about $59 total -- and they work fine. My hope is that Zenni would fix their customer service problems because with happy people, they tell others. Unhappy people tell others. If you are looking for new suckers, then you will be outed by another company that does what you are doing but concentrates on keeping customers happy. Since it sounds like Zenni is buying from a China company, it cost them with every return, which is why they are avoiding taking care of people. Short term gain for long term collapse.

I purchased two pair of progressive lenses glasses - one with polarized lenses for sunglasses... Same frame. While incredible value - I got these glasses plus expedited shipping for less than the lenses for just one pair of glasses using my optical plan from Wal-Mart. The 30-day warranty is pretty worthless when one lenses chipped 80 days in. The frames are rimless on the lower level. I will use Zenni again but not a rimless pair of glasses.

I recently ordered two pairs of glasses from Zenni, one reading glass, and one pair of sunglasses. Both pairs give me eyestrain and cause a bit of dizziness. I'm not sure what is off, either the pupillary distance or astigmatism axis, or both. The diopters seem correct for both pairs, but they're the most uncomfortable pairs of glasses I've ever owned. Comparing them to my existing prescription glasses from a regular optician, the lenses seem slightly distorted, even outside the vision center and in the lens side without astigmatism correction. It only cost $32 for two pairs, and it doesn't seem worth the effort to return for a half refund. I can keep them for emergencies, though they're uncomfortable to wear for more than a few minutes. They did come with hard plastic cases and nice microfiber lens cloths.

I've been a customer for years, but willing be notified longer. Ordered glasses 11 days ago, my credit card was charged that day, then two days later website shows them manufactured BUT they still haven't noticed been shipped. I am sorry but I feel this is terrible customer service. I do not want an apology or excuse. I do want today let them know they lost a customer and will spread the word of poor service.

I ordered my first pair of progressive lens glasses in 2015. I had no real problems with turn-around times, and no real problems with the plastic lenses, but the metallic frames started turning my skin green after about one month. I ordered another pair, this time with plastic frames. They arrived December 19, 2015. I was drying them one day after cleaning them (January 20-23rd?) and the frame broke. Customer service agreed, after some arguing about 30-day warranty, to send replacement frames for half price plus full shipping costs.

I decided to try to save a few dollars and try out Zenni Optical rather than pay more at local eyeglass stores. After doing a good amount of research, including ordering several frames to try on and then ship back to the company, I ordered a pair of plastic frames with prescription lenses and paid extra for the highest level of anti-glare, anti-scratch, oleophobic coatings as well as two pairs of polarized clip-on sunglasses to go with my glasses. I was initially happy with my purchase but after several months of using the clip-ons I noticed that my vision was blurred and realized that they had scratched up the area directly in front of my pupils due to the manner in which they attach (sliding over the tops of the frames and pinching directly against the lenses). I couldn't believe that the custom-made clip-ons specifically engineered for these frames and sold to me with these glasses by the manufacturer had rendered my new glasses ruined in less than a year.

I have purchased 4 sets of glasses from Zenni collectively in the past and have been happy with all of them. However, my 5th pair I purchased recently was sent via expedited mail because I needed them asap. They arrived and were HUGE. I'm talking fell to the tip of my nose when placed on my face. When I called to address the issue, I was told I must have measured wrong. My info is stored on their site so ALL my glasses fit the same. This new pair was not a different shape or weight - it was very similar to all my other pairs. It was clearly a defect in the hinges or something. I was told the ONLY solution was for me to go to the post office, mail them back, wait for an "inspection" to take place, and then new glasses would be sent.

We have been ordering glasses from Zenni for over 10 years, ever since I had to go to bifocals and refused to spend $400 at my optometrist. Since then we have purchased over 10 pairs of glasses for myself and family members, and I have referred friends and family, all of whom have had a great experience. Pros: Cheap. I mean really cheap. $40 for a usable pair of lineless bifocals. $20 for prescription sunglasses (single vision). Accurate prescriptions - every time they get checked by my optometrist, the script is exactly as he prescribed the year before. Good customer service - I messed up an order, one email took care of it and gave me Zenni credit for the full amount of the order. Cons: Takes a couple of weeks to get. Ordering the right size can take some guess work. Sure you can work off measuring your previous glasses, but there is still a shot in the dark sometimes.

NO CUSTOMER SERVICE. One should be aware of a company that will not cover a factory defect even beyond the 30 day window. When pressed Zenni offered to send me a set of replacement nuts and bolts for a set of drill mounts? No factory checks and hiding behind a non-warranty timeline. BYPASS to a better company!

I was hesitant to order from this company after reading reviews here, but I really needed glasses. I have a family so I just couldn't justify spending hundreds of dollars on glasses, when I have contacts. For $22 (with shipping!!!) I got a great pair of prescription lenses WITH frames! The frame is stainless steel and the prescription lenses are spot on! The processing and shipment was also very fast (8 business days).

Totally messed up my prescription, which I know is accurate because I've ordered contacts with it. Return process is RIDICULOUS. Talk about poor customer service! Even if I were to go through all the steps, I can only get 50% return.

I may have not picked right but one Rx was over a year BUT doesn't matter. I got glasses with no RX. You get what you pay for back to Costco.

Ordered glasses. Had them delivered and put them on only to find that they were not correct. Everything was blurry so I returned them for a refund. The response I got back was "WE MADE THEM RIGHT SO YOU DON'T GET A REFUND." Still haven't gotten my money back and no response from the company. What crooks.

I love the idea of affordable glasses, if the quality is good. I think it is outrageous what some companies charge for glasses, and I really doubt that it is necessary for them to be so expensive. The first time I ordered from Zenni was to have an extra pair. They have held up okay, since I hardly ever need to use them. The second pair I ordered were rimless, a style that I have had good luck with when ordering from Crown Optical, but Crown is ridiculously expensive, even with my insurance, so I decided to try Zenni again. With rimless glasses, the screws go directly into the lenses, and less than three months after receiving them, I noticed cracks in one of the lenses, radiating out from one of the screws. I couldn't find warranty information on their website, so I emailed them.

I have been ordering glasses from Zenni since 2011. I have had a few minor problems, but nothing earth shattering until this order. I do not know what has happened to this company and I will NEVER EVER buy from them again. I received a defective pair with a vertical line down the center where I see double. I called Zenni, and it went south from there. They need a copy of the original prescription, even though they have a scan from my first order in 2011. They said I need to read it to them so that they can verify I did not enter it in wrong; seriously? It is the same prescription that was saved to my account from 2011. They said it did not matter. Why? So they can screw people out of their money with fear tactics for inferior product?

Ordered a pair of reading glasses and copied the script from my eye doctor to their web page. Paid for the glasses and shipping using PayPal. Received the glasses and could not read with them, not my script. Upon contacting company they tried to tell me I had to modify the script to work in their system. What kind of crap is that?? They also wanted me to send the glasses back at my expense even though they were at fault. I already paid to have the defective glasses delivered, why should I have to pay for the return?? BTW PayPal was of no help and I will stop using them in the future. I used the same script I have with 'Eye Buy Direct' with no quality issues at all. Quick response, professionally run company that know their business. Highly recommend them and to stay away.

Received new glasses after almost two week wait. Lenses were not sharp. I went to my eye doctor and they read the prescription of the new lenses. The readings were off on both. I called Zenni and was practically accused of inputting prescription wrong. I verified my script and explained the error. Was told to send back and once received they would repair in two weeks. I told them that time frame was too long and asked for quicker response. Told I would have to wait.

I ordered two pairs - one normal progressive in a half metal rim, which enabled me to also order a second pair for next to nothing, plus add clip on polarized sunglasses for a couple dollars more. I have to say, while these are not top notch quality, you ARE getting incredible value for the little money spent. I have no problems seeing out of either pair. The prescriptions are accurate, they look good, they came quickly and they filled the need for backup glasses. Even if these only last a year, I will have MORE than gotten my monies worth. It really makes me wonder how normal eyeglass stores and websites can charge SO much more. I am used to spending $375.00 or more on ONE pair of glasses, and here I was able to get TWO pairs PLUS clip on sunglasses for less than 1/5th the cost. As long as I continue to get good timely service with acceptable product from Zenni, I will continue to purchase glasses from them.

I requested an order for 2 clip on shades for my prescription glasses knowing that the cost was $3.95/pair. The link that was sent was very confusing and stated that the charge was an upcharge for $1/ item. I ordered 2 and was charged $2. I paid that amount waiting for next steps. A link was sent asking me to empty my cart and order 10. This was very confusing and was not explained well. In fact the manager Kenny was extremely rude. This took almost 2-3 weeks of phone calls and confusing nonsense from many salespeople. It wasn't until I talked with Robert that I understood what the process was. They do not have a system to order accessories so they send a mock order form with an item at $1 and then in order to get the right price they ask the customer to put an arbitrary amount to get to the approximate cost of the accessory.

We ordered three pairs of glasses for my sister who is special needs. I put the script in correctly, but they incorrectly sent the wrong lenses on all three pairs. My little sister never told me because she is special needs. When we figured it out and called customer service, they said it was past the 30 day return policy. I could care less about them not refunding the $! I can't believe they wouldn't try to fix their terrible mistake. My sister has been wearing the wrong glasses for months! Terrible company with horrible customer service for special needs people. Boo! Hiss!!!

I purchased a pair of bifocal glasses 3 months ago. The first frame broke in several places just after the frames were 30 days old. Zenni sent me another frame that the shaft broke on with two weeks. The second frame has broken in three places and I had to glue the frame to the lenses to be able to use the glasses. I have bought reading glasses for $1 that are still useable years later. The Zenni lenses worked fine but are useless without frames. I would be afraid to buy from Zenni again because of their poor frames. Zenni may sell frames that are of some quality, but I am afraid to give them a chance again. I don't understand people that sell such junk.

Let me start this out by saying, I used to buy my glasses from Zenni Optical and so did my family members but apparently, anymore the "24/7 customer service" means (since they've got so big clearly they no longer really care about their customers like they did several years ago) that they transfer you to a call center in India to TRY to communicate with a representative that hates their job, is monotone and is indifferent with you over the phone then hangs up on you because you can't understand them. I learned this today, after waiting on hold for 45 minutes for a representative because my elderly mother wanted to order her first pair of glasses with Zenni, (because I raved about them for the past two years because I used to buy my glasses here). I needed answers about the progressive lenses, I needed answers about the pupillary distance among other things and got absolutely no answers whatsoever.

Zenni Optical, discount eye wear. I have ordered from them in the past. Some glasses were spot on, some were not due to fine scratches on the lenses or incorrect lenses placed in. These were corrected without issue. I recently ordered 3 pairs. One came back almost perfect, another with INCORRECT CHEAPER lenses with scratches & the third were just OK. The problem is that Zenni is fighting to repair THEIR mistake. It is absolutely pathetic that a company does not stand behind their product when offering a sub par product. Caveat Emptor (buyer beware) as they will fight you all the way with their scam of lens swapping!

Glasses were clearly crooked. Each side was of a different length and rimless lenses were attached at different heights and angles on each side. Zenni offered to fix the problem and refund my return shipping costs. They failed on their promise. They simply accepted the return and never contacted me back. After attempting to find out what happened, I was told "there was nothing wrong with the glasses". Zenni offered no recourse. They just took my money.

My wife ordered a pair of progressive lens glasses for 80 dollars. Cheap enough but we didn't expect them to be ground at a 3.5. Supposed to be 2.5. She wouldn't wear them. She thought she needed to just get used to the progressive lens. Even fell down steps. Our daughter works in a eye clinic and discovered the problem. Zenni Optical would do nothing. A Sorry Company.

I've been ordering from Zenni for the past 3 years and have been very happy. In our family we all wear glasses and Zenni has never botched an order for any of us! I love that for the price I would have had to pay for one pair of glasses I can easily purchase three or four. It gives me options on frame color and style that I can have to match my clothing or to just change things up a bit. You have to have some common sense and be able to read and measure accurately. If it's your first order take measurements of a frame you presently have you like and compare the measurements before you order online.

I was unable to see out of the first pair of Zenni no-line bifocal glasses that I ordered. They were returned and the lenses remade. When I received the new pair, the same problem exists. I can't see clearly through the bifocal portion of the lens. I have sent them back again to be re-examined. If they are still incorrect, which I am not sure why they weren't examined before re-sending them back, they said I will get a refund. I am ready to pay $300 for glasses at Lenscrafters just to avoid this mess. I am wearing broken old glasses. My biggest complaint is the turnaround time for the remade glasses. You would think they would place a priority on them, not so. Customer service people are nice but not helpful.

I don't want to sound like an ungrateful curmudgeon. I'm happy my defective glasses were finally replaced.

I received my first pair of glasses as part of a 3 pair order. After I received pair one, I found that they had the wrong prescription. I immediately called Zenni customer service and reported the mistake and asked them to stop shipment on the other two pair. I was told: The other two pair had already been shipped. I received no notice they had been shipped even though when I checked my order on their website on 12/11/2015, it read, "processing". I was told that the prescription error was mine. But when I checked my original order, it appeared that I entered it correctly.

I ordered online on December 3, 2015 and paid with my visa. I did not receive confirmation of order. A few days later I checked my visa statement, and saw that payment did in fact go through to Zenni. I called my bank and they confirmed the charge to Zenni, and suggested I talk to Zenni. I emailed Zenni about problem, gave contact info. Got an email back the next day asking for my info so they could search, but email also said because they couldn't find my order I could place an order (Confusing).

My son recently lost his expensive glasses. He is due for an eye exam soon so I order one pair from Zenni's. It costs $38 dollars. The whole thing looks really cheaply made, but the price was cheap enough too. However one of the lenses popped out. I tried to put it back and it kept popping out. Did the live chat thing on their website, was told to send them back for inspection. This is my son's only pair for now and he needs them for classes. I am going to tape them and order him another pair from 39 dollar glasses where I used to order my son's spare pair of glasses. I never had issues with their quality, nicer if my son would stop losing them. I guess you get what you pay for, but they should at least be usable. Unfortunately, I took a risk and that's $38 dollars down the drain.

Bought new glasses from Zenni Optical. After 4 months of carefully taking care of my glasses, they are falling apart! No customer service, No warranty, No help for their poor quality! I have a pair of 10-year-old glasses that I have to put back on! DO NOT BUY GLASSES FROM ZENNI!!! Poor quality. Poor workmanship. No customer service. No help. Never again. NO ZENNI OPTICAL EVER AGAIN!!!

Zenni optical says on it's website that their glasses will come in 2-3 weeks. Well I am still waiting and it's been over a month. When I wrote to customer service, all they say that they should be here soon. If you need glasses, don't go with Zenni. If you are just getting a second pair, they might be worth the wait.

I have been a Zenni customer for about three years. In that time I have gotten about 6 pairs of glasses with progressive lenses. They have been of decent quality, but you clearly get what you pay for. They are cheaply made, but they do work. My most recent experience was a little different. The order arrived with the lenses installed upside down. After contacting Zenni customer service twice and having customer service refuse to issue a return authorization number, I took the glasses to Lenscrafters. The optician spent about 15 minutes back in the lab working on the glasses. When he returned with the glasses I tried them on and they worked fine. He told me that the lenses were installed upside down, and further they were installed in the wrong sides (by that I mean the left lens was in the right frame, and the right in the left). I was a bit shocked that Zenni sends glasses out that way.

I purchased glasses from Zenni Optical at the end of August and it is now Nov. 12 and I'm still waiting for my order to come with the correct prescription. I had to send my glasses back twice and have spent my own time and money going to the post office for Zenni Optical to review my order. My left eye was in pain and so I sent my glasses back. They told me the lenses were distorted and would be reordered and shipped at no cost to me. When I received my glasses, my eyes continued to hurt. I had to go to an eyeglass doctor and they measured my lenses and told me they were off from my prescription. Afterwards, I sent my glasses back a 2nd time to Zenni Optical. It has been 2 months since my original date of purchase and I am still waiting to see if my glasses will be error-free this time around. I am upset that I was not offered a full refund along with my glasses returned, or at least credits towards another purchase.

I had previously ordered two pair of bifocal glasses from Zenni with good results so when a friend warned me against ordering progressive lens from Zenni I did not listen. Sure enough when the glasses arrive I can't see a thing. When I chat with Zenni, as a repeat customer, I get the runaround. After I upload my prescription they tell me it matches the glasses they sent me. DUH! They say, "Send them back and then we will proceed from there." The entire chat with customer service left me with a sense that this company does not stand behind their products. I will not be doing business with Zenni Optical anymore. I would caution you against risking your hard earned $ with this company.

My whole family has ordered many sets of glasses with no problems but I have had a problem with what I thought to be top of line glasses $150+, a screw that held lens in place broke and I lost the lens. It was obviously a poor product. They will do nothing not even discount on future pair. They did not even ask for glasses back to observe. Such poor customer service. They have seen last of my business.

I bought a pair of rimless glasses about three months ago for $90+. And weeks ago the pair starts to fall apart due to broken screw holes. While I actually wear a spare pair of glasses most of the time, I might have just worn this pair for a month or so. The quality is so bad thinking of that. No wonder why they only offer 30-day warranty. And it took a long wait to get to the phone service. The online service guy left the conversation windows before I can say anything. Very impressed.

Zenni Optical gives you the impression that orders are actually fulfilled in the US. The truth is their lab is located in China where your order is fulfilled and then shipped to CA. Tracking of your order picks up in CA giving the customer the impression that your glasses were put together in the US. I personally find this practice deceitful.

I'm shocked and amazed at the poor reviews that I am reading. In the past 3 years, I have ordered 14 pair of glasses from Zenni, and will be getting pair number 15 on payday. Each pair perfect, and I've been wearing glasses since I was 8 so I KNOW a correct prescription when I get one. None of the pair that I ordered online has taken more than 10 days to arrive. I have paid between $6.95 and $34.95 without a complaint about any pair. I hate that some have had a bad experience, mine has been great.

I paid for express shipping to California. After several weeks I still hadn't received my glasses. Customer service kept giving me the run around and making promises they couldn't/wouldn't keep. One rep even told me that since the error was with them, they would resend my order to New York free of charge, since I was going out of town indefinitely. I was instructed to call back the day before I left if I still hadn't received my order, but when following up, I was informed that I would have to pay extra for that.

Ordered progressive glasses with Photochrome Gray tint so they were over $100.00. I have had them tightened around 6 times tinge I got them, and while on vacation out of state, had to have them tightened twice. The optician advised that the right lens hole where the screw connects had been drilled too large and that was why they kept needing adjustment. Called Zenni Customer Service to ask if they could fix this or replace and they said no. It had been too long (6 months). I will not order there again.

Purchased a pair of eyeglasses that cost $180.00 and the lens broke within 5 months. I called thinking I would have a warranty for at least 6 months. Turns out it's only for 30 days. I was willing to pay for another replacement of the one lens that broke but they wouldn't deal with me at all. No replacement, no discount, no nothing. I bought 2 other pairs from them in the past but I'm done, won't deal with them anymore.

I was once an advocate getting my racquetball goggles, and sunglasses, then driving glasses, and finally reading glasses. The reading glasses Rx was wrong. And the remake fell apart. But now it's beyond the warranty. So If they make it bad and you don't notice, it's ** my friend.

I worked for many years as an optician. I am not an expert in all things optical, but do have an understanding of the nuts and bolts of the industry. I was hesitant to order from any company that makes glasses at such a cheap price, but since much to my dismay I recently misplaced my sunglasses I thought I'd give it a try! I ordered a plastic frame with their 1.57 index lens and when I wore them for 10 minutes I thought my 'head was going to explode' from the severe eye strain – I sent them back to be remade at no charge.

I went from raving about Zenni to "I won't use them again." It's been nearly 2 weeks and no glasses. I called and was put on hold for more than half hour. Pressed #7 and left a message. Recording says they'll get back to me in 24 hrs. Ha ha. Joke is on me. Still no glasses, no response.

I have been purchasing from Zenni Optical for 3 years now. I have had nothing but great experiences ordering from them. The shipping is prompt, my prescription has always been correct and I love the option it gives me to have multiple styles of glasses at one time without spending hundreds of dollars. I always add anti glare (anti scratch is automatically included) and even with this addition the price is still great. The frames are not name brand of course but if that's what you want look somewhere else.

So one order went great, they took a while (weeks) to get here, but they were affordable and made correctly. Second order I get a completely different order (I ordered Non prescription sunglasses in gray, received Rose colored prescription glasses) and call Zenni. Agent doesn't seem surprised and asks that I ship them back so they can be forwarded. She tells me i will be reimbursed for this. She then tells me that it will be a few more weeks as the other customer has to ship glasses to them and then they will be reprocessed and shipped to me. I tell them to cancel the order and ship the glasses back. I call and tell them I shipped them back. They tell me that they already processed a refund 2.75 for shipping. I paid more not knowing that they had a limit so low, and thinking it was a priority for them to correct their mistakes.

I had 4 frames from Zenni. The 3 broke with normal use, one the first time I simply put them on, one within weeks, and now after 3 months. The first was replaced under warranty, the second I had to purchase again (at a discount), the third cannot be replaced because the frame is out of stock, and therefore the lenses cannot be used. The customer service (via chatline) was prompt, the lenses are fine, unfortunately the frames appear to be below all reasonable standards. I will buy my glasses elsewhere.

I ordered high index lenses and they are thick and terrible then I read that I can only receive half my money back. I believe the lenses are not high index and are a RIP OFF! I would not ever recommend this outfit to anyone. I also believe this is a crooked outfit. On top off the thick heavy lenses all I see is a blur. Then the reply to me says I gave them the wrong prescription. BS. Today I received a pair from Eyeglass Lenses direct and they are perfect and light weight. They cost more but they are worth the extra money. Zenni can go take a flying ** in a rolling donut.

I'm very very poor right now and I needed glasses, this was seemingly my only option aside from no sight. I ordered and was very pleased when I received the pair. The pair were Rx reversed, which wasn't immediately noticeable due to the high Rx and similarities in the eyes. After an hour I had a migraine that lasted three days. I have no money to pay for the return for their error only to receive a 50% credit for a very simple human error mistake. I don't mind the mistake, only their complete lack of concern in resolving it.

I have been doing "business" with Zenni Optical since about 2005. After experiencing a greater than 50% failure rate, I gave up on them about five years ago. Recently I made the great mistake of giving them another chance. Simply put they are now the worst company I have ever paid money to in my entire 50+ years of life on this planet. Their quality control is non-existent, and their customer service is even worse. They should be shut down completely.

No issue. Returned for another pair. This time absolutely the wrong prescription. Returned with tracking, even sent a customer service rep a scan of my prescription. "We will get your corrected order to you as soon as possible." 3 weeks after.. wrong. Actually seems like they didn't even touch them. They sent back the wrong prescription pair again after emailing me and telling me they would correct the mistake. I honestly think this company is money laundering. It has the feel of corruption in thousands of consumers being ripped off. See Facebook page ZENNI ripoff. I will never buy prescription glasses online again.

I've had these glasses for 3 months. They have formed a tiny bubble on one side. I thought their vision was good, but when l look at the moon I see 1 and a half moons. It must be the alignment of my eyes with the lenses. I went to a local shop to get help, they adjusted them but there was no change. In retrospect, you can't get fitted for glasses properly through the mail. I've worn glasses for 60 years, I should have known better. DON'T DO IT.

I had a pair of Zenni Optical for 2 months. As I was taking them off they cracked in half at the nose piece. They do NOT stand behind their product. I was told I was not within their 3-day return policy so they would not replace them. I will never do business with them again and would not recommend that anyone do business with them.

Over the past 2 years I have ordered 4 pairs of glasses from Zenni (I am near-sighted, +1.5 prescription). All 4 pairs broke within 6 months. After the lenses of the first two pairs broke in two, I changed the type of lens at the time of order, but the results were unchanged, with the most recent pair developing multiple cracks at the frame attachments points within 2 weeks from purchase. After the third pair, I complained to Zenni about their defective product but their response was that they did not warranty their product beyond 30 days. After the fourth pair cracked, I made a complaint on the 33rd day from receipt of the glasses.

I ordered 2 pairs in 2014, naively trusting the outcome. I re-ordered 3 pairs - sun, distance & reading in 2015. This time the problem was so noticeable I had them checked. I also had the ones made in 2014 checked at the same time. ALL WERE OFF AXIS BY 5-7 DEGREES. This is really bad. I sent the 2015 ones back with my doctor's prescription in the box. They re-made them with assurances that they were correct. They promised to check after completion of the re-make.

of the price you paid, on a credit with them for the price you paid.

The prescription eyeglasses that I received from Zenni Optical were not my prescription. Considering that they stand by the prescription being properly filled, I chose to receive a refund of 50% of the purchase price. Total $ loss was 1/2 the purchase price plus the round trip postage. That was the first and last time that I order glasses online.

Am returning two pairs of glasses for the second time. Customer service is poor and many of the agents are quite rude.

I've had my 1st pair of Zenni glasses for 6 months & I'm not happy at all. When I received them, they had a small scratch on the lens & the side pieces were loose. I've had to tighten the screws just about every other week. The plastic broke today causing the lens to come out. I hardly wear these glasses, only at night time after wearing contacts all day. My former glasses which I bought from Eyeglass World lasted me 10 years. I won't be ordering from Zenni again.

Ever since I found Zenni Optical over five years ago, I have been ordering my glasses from them. I usually purchase two identical dual vision pairs and one pair of reading glasses at the same time. The total cost for the three pairs is less than for one pair where my eyes are tested. I have found that a pair of reading glasses works best when using a computer. As a glasses wearer for over 50 years, I have always found Zenni's glasses to be extremely good value and the service prompt. The only problem with the last titanium frames was the adjustment around the ears. The technician at a local superstore heated and bent the frames for free!

I bought 4 pair of prescription glasses for the first time from Zenni. I couldn't be happier with the frames, the prescription is perfect in all 4 pairs. I got 2 sunglasses, and 2 clear, all prescription and 1 clip on. My order came in less than 10 days. I will have to go back and buy another pair because I measured wrong for a stylish pair (my fault, not Zenni's). I am very satisfied!! Thank you Zenni!

I ordered my first pair of glasses on the recommendation of my doctors associate and was very pleased with the ordering process. The new glasses came in about a week and look great. I love the lightness of the frame and the style of the arms. However, when I put the glasses on, it is like I was wearing someone else's glasses. I will be returning them as soon as I can find the right phone number. Lets hope the next pair are on-the-spot.

I've ordered my glasses from Zenni for years now and for the price, they lasted quite well and were reliable and durable so I never had any complaint and I'd rave about them to others all the time. But recently I ordered three pair and because the third pair was a bigger size than my PD would allow for, they had to modify the lenses (which cost an extra few dollars). When I received them and tried them on, they had a weird sort of magnifying glass effect. The prescription seemed correct but I couldn't really see through them. I explained this to them and they asked me to send them back for investigation. Their 'investigation' found that they were made correctly and therefore, I was only entitled to a full refund on the frames but not on shipping costs.

I never want to deal with this company again. I placed my order based upon their recommendations. They later e-mail me and say my prescription is strong and I need to upgrade my lenses. I wind up paying for the more expensive lenses which are supposed to be thin. When I receive them they are as thick as Coke bottles. How can they be so misleading in the standard they use for a thin lens? I called and tell them they must have made a mistake and they said they will not inspect them because the prescription is correct. "We did make a mistake on the pd", but they will not consider this. My choice is to keep glasses that I can't see through or get a 50% refund. I was offered a 100% store credit but why would I do that if they are only going to give me lenses that are so thick. They don't fit in the frame. My recommendation is DO NOT BUY from Zenni.

Glasses were OK for the price. Found out made in China is reason for cheap price. Almost sorry I contacted them because I'm inundated with ads from them to the point of being obnoxious. Have written to them, received promise not to send more but still inundated. Don't buy from them unless you really enjoy being hassled.

Zenni made an exception to their return policy and are replacing the glasses. Always check the product out in the first thirty days.

Apparently they make glasses within an acceptable margin of error. We ordered two pairs with the identical prescription and received pairs with slightly different prescriptions. We had them tested by an independent retailer and those findings backed up the fact that the pair that were slightly wrong messed my vision up. Upon returning the glasses, Zenni maintained that, "Technicians in our lab found the inspection results are within the margin of error" and would not help up. Buy if you must, but don't expect your prescription to be matched.

I ordered and paid in full for two pairs of glasses. After waiting several days for the glasses to ship, they finally did. When I received the tracking information and finally had the opportunity to track the package online, I noticed a problem (the package kept being sent back to California where it had originated). I first reached out to Zenni Optical via email and received no response, so I called their customer service number to ask for assistance in tracking down my lost package. The agent I spoke to refused to help me, even though Zenni Optical had received my full payment on the glasses.

Got my glasses in and can't wear them as I need with to see far and up close so I went to the optical store to get it checked and the prescription was right but not done right. Blurry, can't see out of them so bought a pair at the eye glass centre. Need to see. Not even going to complain about it as I read people's reviews and buyer beware. So if you have a single prescription is good - not for me.

I am reading some of these reviews and am thinking to myself how the heck did you all get such a bad experience?! I've been ordering glasses from them (personally) for over 5 years now... ALWAYS been satisfied and never been disappointed! I have my mothers, 2 sisters, my husband, a cousin, and 3 friends who I've also referred them to...all happy and highly satisfied! This is the best "go-to" online glasses place out there! I love ZENNI!

I was first attracted to Zenni Optical as were many others because of the low prices offered for simple frame and eyeglass prescriptions. I instantly became a repeat customer because styles offered that were difficult to find on other websites. In addition, the buy two, get one free deals had me hooked. It took about 6-12 months before the lack of quality of the frames became VERY apparent. Note: Please understand, I always received the correct eye prescription... so no complaints there. I even incorrectly ordered a prescription once, and Zenni called me out to correct my prescription.

Ordered three pairs of glasses, on two different orders, using the same exact prescription. Had been referred to by friends to this site, so I was excited to think I could actually afford a pair of bifocals and a pair of sunglasses. Each pair arrived with a different prescription than ordered and different from each other. Can't wear any of them. I thought they were a little off, but thought it was because of having a new prescription. When I took them to my doctor to inspect; found out none of them were close to my prescription, or to each other! It is after 30 days, so guess what?! I can send them back for them to determine if they are right or wrong; and then either way... I'm out of luck! Are they doing this on purpose so they can resell them to someone else with the prescription that they sent to me? Obviously the money I saved... is money lost! Don't even try to purchase glasses from this site... your eyesight is too important!

So having bought a simple cheap pair of glasses from Zenni once before I bought a more expensive pair of online progressive glasses. Total was just over $116.00. They arrive and left eye is beautiful, right eye not so much. Other than close up (*reading area) blurry no matter where I looked through the lens. After reading the horrible reviews about their service policy and speaking to them online I decided not to play musical glasses (ship back and forth) for who knows how long. I offered to take them and have the prescription checked locally to prove it wrong and they could ship a replacement lens. "Nope, ship the pair back. We have to inspect them, have an entire new pair made and ship them back..." Pass, I'll eat the $116.00 and never order online glasses again.

Ordered 1.74 high index lenses from Zenni and did not receive 1.74 lenses. I compared the bogus 1.74 high index lenses with my previous Zenni 1.67 lenses and the 1.74 lenses were considerable thicker than the 1.67 lenses with the same prescription and same height and width of lens. Returned the bogus 1.74 high index lenses and Zenni representative, repeatedly told me that the 1.74 lenses were true 1.74 lenses despite providing my photographs and other evidence to the contrary. Zenni only offered one time credit or 50% refund. I went with the credit since the investigation is taking quite some time but not giving up until Zenni will be pulled off the Canadian market. All other online eyeglass retailers offer 100% refund if customer is not satisfied but in Zenni's case, they are misleading the public by passing off a 1.57 lens as a 1.74 high index lens.

I have been using Zenni Optical for 3 years and always was very pleased. However I ordered 2 pairs in my last order and one pair came with the wrong frames. After a number of attempts to correct the problem I just gave up. They wanted me to send pictures of the frame I received which I do not know how to do. I gave them the frame # s which I think should have been sufficient. Now stuck with a tacky pair of sunglasses.

I ordered glasses from Zenni Optical on January 20th, 2015 and was very happy with my purchase, until they broke less than 2 1/2 months later. When I contacted customer service, I was told that there was nothing that they could do as it was past the 30 day warranty. I was then informed that I could order replacement frames for 1/2 price and would be responsible for installing the lenses myself (they included a youtube link to show me how to do this). After all this I received another message saying that my frames were no longer in stock and could not be recorded, so I was basically out of luck. I am very frustrated that this company will not fix the defective product that I paid for and that I can not afford to replace my glasses at this time and have to resort to an old prescription that cause me to get headaches. I have recommended Zenni to all my friends and family and now will be making sure that no one I know orders from them.

I was so excited to get prescription glasses at such cheap prices. A year ago, I bought one metal and two plastic framed glasses. I wore the metal pair for about a month when one of the lenses just fell out. I thought that maybe a screw had come loose but that's not the case. The lens itself is just not shaped right. Zenni offers EXACTLY a 30 day warranty and since I didn't notice it until 32 days after my purchase, too bad so sad.

I never had a problem with the quality of the glasses or the timeliness of the shipments, BUT: On March 23, 2014, I purchased glasses for me and my husband. Yesterday, on March 28, 2015, we went to have our annual eye exams. At this appointment, they took a reading of our glasses to see what our current prescriptions were to see where to start and how to adjust.

Zenni shipped me 2 damaged frames. I took photos at their request, sent them to them, they agreed they were broken and they would replace them. The kicker? I have to ship them back at my cost, and then I have to pay for the replacements to be shipped back to me. UNACCEPTABLE. I went back and forth over a week with these people (Over 24 hours per response via email) And they still don't get or understand that it's their responsibility to pay shipping because their product came from the factory broken, was placed into their little cases broken and were delivered to me broken.

Ordered "allergy-free" glasses and they arrived with most toxic horrendous smell of Formaldehyde and Petroleum! Could not breathe when I opened them. The red glasses were actually pink and the others were huge so neither fit, but the smell was unbearable. I sent them back and they will only offer me 50% refund or more toxic glasses! Terrible customer service. Toxic, made in China merchandise. Yuck! How can they get away with this? Cheap does not always equal acceptable.

I have purchased 2 pairs of glasses from Zenni Optical and both times the frame has fallen to pieces in a very short time. This time they lasted 3 months. I contacted management and asked them to send me another arm as that is what had broken off. After my second email they finally answered and I was told to buy another frame, with a lot of extraneous rubbish. One is better off buying from a reputable local company, at least the glasses last and fit perfectly.

Glasses were lost and they did not to resolve the issue.

I waited so long for my glasses to come. Then when I finally got them it was the wrong prescription. So I called Zenni Optical to let them know that wasn't my prescription and he was so rude. So at that point I wanted my money back. And he said rudely that I couldn't get my money back until I sent them my prescription and glasses back to see if it was a mistake on their part or they would credit my account or give me 40 or 50% of my money back.

My first wish is that I'd have read the reviews before ordering from Zenni. I could have saved myself the money I wasted on useless prescription sunglasses. My second wish is that I could include a picture of the glasses they sent me. I'm sure it would provide a good laugh to all. My third wish is that nobody should waste time or money like I did.

I ordered my glasses online Tuesday, 2/24/15. I continually checked Zenni's site for progress. As of the beginning of the week of 3/1/15, the order stated it was "manufactured." As I had still not heard anything about the glasses being shipped, I contacted customer service on Monday, 3/9/15 @ 12:37 pm EST. Unfortunately, I was disconnected. I immediately redialed, waited my turn for a representative. I was informed they were already at the site for shipment on Friday, 3/6/15, so there was nothing that she could do. I explained that I needed these for a trip I was going on Monday, 3/16/15. I also explained that according to their site, they were just sitting there completed for most of the week. She explained they have 2-3 weeks to send them. Yet I said they were finished in 1 week! Either way she couldn't do anything. She told me to wait for the shipping notification.

I wouldn't recommend this to anyone, I have waited for one pair of glasses for two months what was originally supposed to take 5-7 business days. They had to reorder my prescription three times, then on Wednesday I was supposed to finally get them but I get a email saying they will be in next Tuesday or Wednesday. I will never order on here again. Cheap prices are good but it took way too long.

Did not send me the indexed lenses I paid for, but lenses a quarter inch thick. When I contacted them a week after they received my authorized return all I received was an email in poor English stating that they would inspect the returned glasses in the following two weeks and let me know. What kind of service is this?

About a year ago, I ordered a pair of prescription glasses, after 8 weeks I received my order. I first noticed how thin & flimsy the frames were & then how off the prescription was. I called for a week straight before I was able to speak with someone. I was advised to double check the prescription & fax it in & send the glasses back. After 3-4 weeks I called back to get an update & was told the prescription was correct & I have a credit on my account. I didn't want a credit because I had no intention of ordering anything else from this company.

I just placed my very first order with them on Sat. the 14th and realized I put the wrong PD.. I emailed chat and asked that they correct it on the order (which shouldn't have gone to the lab yet as it's only open m-f), and they messaged back today saying they had already been processed. What the..... does that mean they're not open to do anything? They offered me store credit. Right... there's no store here in Texas or 100% minus ship charge. They even said in their message did I still want them to process the original order or cancel. So they haven't processed anything yet and bald faced lied. If they're not open on the weekends where are they messaging me from? Home?

I purchased my glasses via order # **. Soon after purchase, I had to send the glasses back for coating concern. After that I began to experience that the screw keep getting loose on front lens. I tried to tightened it but due to poor quality material used in manufacturing these screws, it began to strip. So I replaced the screw with supplied screws by the company. These screws were no better than the originally installed on. So I contacted the company's rep. named Miss. Nina today. She indicated that the warranty on glasses is for 30 days only and nothing else can be done.

October 2014, while holidaying in the U.S.A I placed an order with Zenni for glasses to be sent to me at the retreat I was staying at. It seems they sent the glasses without my name. It is almost 5 months and I am not able to get the glasses. Fortunately I paid by credit card and shall lodge a complaint with them.

I ordered on recommendation. My daughter ordered day before me and I paid the extra for quick delivery and received same day as her and we are a block away from each other. Can't see clear through any of the three sets I ordered, blurry up close, possibly good for fashion accessory if I want to change my look. Whatever chemical is in the cleaning cloths work good for the $90.00.

I tried my first time ordering a pair of glasses from Zenni optical due to prices being better compared to local stores but got heavily disappointed. The glasses I got back were impossible to wear. Gave me stinging and irritated eyes. Customer service told me to show them a copy of my prescription, after I did the comment was that I was "authorized" to send the glasses back. And they will reimburse the shipping cost if they find a manufacturer fault. Who knows what this inspection will find and if I'll ever get any money back, they were also unprofessional regarding a simple question I asked, so I'd rather not spend another cent on this company.

Two big thumbs up for Zenni from me! I have a fairly high prescription (-4.00 in one eye), and astigmatism and I'm fussy about my vision. Having worn EXPENSIVE Varilux and Shamir progressive lenses, costing up to $900 in the past.

WARNING: While Zenni optical makes cheap glasses, they are all made and shipped from CHINA. I ordered 6 pairs of matching sunglasses for my wedding party. I provided clear notes to ZENNI optical that I needed the glasses for my wedding. I even called in and live chatted with their team. The problem is that the people you talk to are in the states, but the people controlling your order are in China and it appears that the two sides of the business don't communicate effectively. They had 15 days to make and deliver my glasses, which is less time than the 2-3 weeks they ask for. Which is why I contacted the team in the States so often, and was provided assurances that if China couldn't deliver in time they would notify the team in the States, who would in turn notify me right away.

Zennis gave me $38 credit for the wrong pair of glasses I returned. The rep told me the credit is in my account. I ordered another pair with my credit in my account. I looked everywhere but could not find any trace of credit. I called and called at least 12 times trying to get in touch with rep. No luck. What a lousy and sneaky way to do your business?

Ordered my glasses back on Oct. 28th. Was quite happy with the frames and price, even the magnetic clip on sunglasses and that they claimed they could make progressive lenses. I get my order 2 weeks later. Lenses are made wrong. I would have to have worn them upside down and backwards in order to see. So I sent them back. Another 2 weeks go by and I get them back...again wrong. This time the only thing I could do was get sick wearing them. They were not made right at all and had a physical defect in the lens as if looking through hand blown glass.

Unfortunately, I was also victim of Zenni. I have choose two pair of prescription glasses and paid off. At first they didn't process my order, they said because of holidays season and after my long chase through emails, they finally after a month sent me my ordered glasses. Found blur vision with both glasses, got checked locally, found they put wrong prescription. Contacted back to Zenni didn't seems they working professionally and supporting their customers.

I ordered glasses on this website a few weeks ago. I used a credit I never use out of convenience. Within a few days of using my credit card on Zenni Optical's website, a huge number of charges started showing up from South Africa. I am not in South Africa. Because I so rarely use this credit card, and considering the charges happened less than a week after giving my information, it was clear to me that something with Zenni Optical's site is not secure. As I consulted with Capital One, they made the same assumption.

I have been ordering from Zenni for about 6 years but after my latest experience I am very weary to order from them again. To date, I have had only one pair of glasses hold up to wear past six months. They are a pair of thick cat eye frames that were well made and have held up I believe due to the thickness and sturdiness of the plastic. I have had way too many frames literally last me less than 3 months before the frame breaks completely from the temple, or the frame cracks. I take extremely good care of my glasses because I am blind without them. I don't sleep with my glasses or leave them in the bed, I clean them daily, and for most of the time, they are on my face. I don't play sports or am not otherwise partaking in rough activity that may harm my glasses. I ordered my mother some glasses one time along with a sunglass shade for her prescription glasses. She only had them a week, didn't use them yet and still had them in the plastic bag they came in when she remarked that the tinting had come off of the glasses.

My first pair were great for a year till the lense broke. So I order a second pair and then the prescription is wrong. It has been 9 days I have been trying to get a store credit or a refund. After reading all these complains this will be my last pair. DON'T BUY THEIR GLASSES.

I ordered a pair of prescription glasses from Zenni. After receiving them and wearing them for a couple of days, my eyes began to hurt. I took them to my optometrist's office to have the prescription checked. My doctor and another in the office both checked the glasses and determined that they were not manufactured according to my prescription. Furthermore, they used a right lens in the left side and the optical centers were uneven and way off. I was told that I could really damage my eyes by continuing to wear them.

First time I ordered glasses for my son, it went well. Now I have been trying to order two pair of glasses for him and get nothing but a runaround. Received store credit, tried to reorder the same glasses, same day and I have to pay $18 more.

I ordered two pairs of glasses. I have a current prescription, and other pairs of glasses with that very same prescription from another store. The glasses I already had are perfect. The glasses I got from Zenni were awful. Something was seriously off with the prescription, and both pairs were different! They both gave me headaches and were unusable. I went through the return process, jumped through all the hoops they asked for, which included demanding a scan of my original prescription document, almost as if insinuating that I screwed up somehow.

When placing an order for an "eGiftCard" you will see a section below the sender/recipient section that states "Gift cards are sent immediately upon purchase." This statement is false. Electronic Gift Card "codes" are not emailed to the purchaser immediately; only after they are "checked" by the lab and "pushed through" the system are codes actually sent. If you were to place an order on a Friday, expecting to give the gift card the following Saturday or Sunday, you would be unable to as the "lab" only operates M-F. The after hours customer service is a friendly enough resource, yet no knowledge seems to be found. They can see what you can see, so to speak. It seems like a ploy to make customers feel like they "are looking into the problem" when in reality, this is a poorly run operation that cannot fulfill online retail promises.

Glasses gave headaches - Tried the glasses for a while and when I got to trying to get my money back, they said warranty was expired and they offered only 50% refund.

I ordered a pair of glasses from zennioptical.com. The glasses I received were not the same as the picture I ordered. I called customer service so I could return the glasses, they told me that they would email me a RA number to do the return for 50 cash back or 100 store credit. They have not emailed the RA number and it's almost been a week. I've called back and got a recording telling me to leave a message so I did and two days later they've still not emailed me any return information. I just emailed them my email address to see if I can help them along the way in doing their job correctly. I really don't want their 50% store credit. I'm not sure if a pair of glasses that don't look like the advertised picture is a manufacturer's error but I think it is. I'd like my 100% cash back for my return.

With my first pair from Zenni, I ordered the wrong type of lens (I mistakenly ordered sunglasses instead of photochromic lenses). Entirely my fault. They issued an RMA and I placed a second, corrected order. Second pair did have photochromic lenses, but still not right. I took them where I bought my previous glasses. They checked the prescription and told me it seemed that whoever made the lenses used different ones for each eye (which they've seen with Zenni). I loved the frames I bought from Zenni, but didn't trust the quality. I contacted Zenni; while I wasn't expecting a full refund since I was keeping the frames, I asked if a partial refund were possible if I returned the lenses. Even a store credit would've been satisfactory. They refused, because I wasn't returning the finished product. Customer service subpar. Expensive lesson for me, one that I won't likely repeat. Zenni might be a good option for single vision glasses where you know EXACTLY what you need. Anything more complex - progressives, bifocals, photochromic lens - order at your own peril.

Beware Zenni Progressives. Zenni places segment height at 2mm above mid-point of lense... For me this is simply too high and results in blurred vision because you are viewing thru reading part of the lens. You cannot customize segment height so Zenni goes with a one size fits all, which of course it won't. So simply put, it is a crap shoot if your glasses will work. Customer service is great BUT Zenni's production policies will not work for lots and lots of buyers.

DO NOT ORDER FROM THEM. They are ignoring quality and prescriptions. Sent the orders to some obscure manufacturing overseas and they are always wrong. Ordered both eye correction (progressive) 1.75. Only one eye has that and the other eye was not. Ordered lens 1.67 - in realty was made much thicker and cheaper. Order and prescription was ignored. Contacted the customer service about wrong eye glasses they made for me - online order. They recognized there is a site order problem and my glasses have only one eye progressive correction. They gave me a return RA **. I sent them back, the glasses were made wrong, only one eye due to their faulty ordering online system. Also the lens were made a much thicker size than ordered. Customer service rude refused to find a solution to solve this issue.

I note the bad reviews with Zenni and I can sympathize with the writers, who, for obvious reasons, will feel hard done by. That said, my recent experience with the company has been exemplary in terms of service and the quality of their product. I received an email within 3 days of payment stating that my order was complete and had been dispatched from Hong Kong and I was also supplied with a tracking number and website link. The glasses arrived in the UK on Friday October the 31st 2014 and were delivered by Royal Mail on the Following Monday morning. They were packaged well and the spectacle case contained two items which I appreciated, namely the supply of a tiny optical screwdriver and replacement plastic nose clips.

When is buying glasses online from a company with a great site, great selection and great prices still a bad idea? When the company is called Zenni optical and they don't get that scratches on the lens from the factory might be a deal breaker.

I am very pleased with the customer service and the product I received from Zenni Optical. Not only did they correct my mistake on my first order, but the delivery date was much sooner than I had expected. I received my glasses and want to thank all those at Zenni Optical for providing me with opportunity to purchase such a fine pair of glasses at such a fair price.

I ordered a pair of bifocal glasses and when I got them the bifocal line was too low, so I called and got an RA number and sent them back with a piece of masking tape to mark where the line needed to be. In the meantime I went ahead and ordered a second pair putting in the comments that the bifocal line needed to be raised 3mm. I got the glasses back and the line still seemed low but decided to try wearing them for a while. After 3 months, I did wait too long, I was tired of feeling blind and went into another optical place and ordered a new pair of glasses. The tech there looked at the glasses I had and said that the line was definitely too low. I e-mailed them and they responded. First I had waited too long, second they do not offer custom heights, but feel free to order another pair with the correct information, which I had already done. If you wear bifocals do yourself a favor and do not order them from Zenni.

Online shopping nightmare and the worst customer service experience ever! I contacted them via chat on two separate occasions; all with promises of a follow up email but I never received any email or contact from a manager. This resulted in calling them directly and arguing with the THIRD representative that said they would "escalate" my order status. After promising a supervisor would speak with me in a couple days she said there was nothing else she could do and hung up in my face. NO STARS!!! Lucky for us consumers, there's more than one online eyeglasses retailer...EyeBuyDirect.com, FramesDirect.com, GlassesUSA.com

I rated the company 3 stars, not because I have any complaints about the company. My warning is about progressive style lenses. I was never satisfied with the lenses they use. They are very thick and heavy and do not have the quality I was expecting. I got exactly what I paid for, so if you want cheap that is what you will get. I just thought some others would benefit from my experience and not lose half of their money as they only refund 50%. I think for single vision and maybe bifocal it will be okay. They are very polite and I have no complaints about customer service.

My new glasses broke in less than three weeks. I have ordered from Zenni many times in the past. While the glasses were not of the highest quality and would have relatively short lives, I always figured you got what you paid for. Consequently, this is my first time contacting Zenni with a problem. But three weeks for a $50+ pair of glasses? I contacted Zenni and was told they would send out new frames and I would have to replace the lenses. I am no eye technician. I questioned this and was referred to a video. I had also previously placed another order for two pairs of glasses with identical frames. I expresses my concern and was told my frames would be replaced within 30 days of delivery, which was not reassuring. These will be my last glasses. I am not willing to pay $50+/pair for disposable glasses that I must maintain myself.

I have a very complicated prescription. I ordered and returned the same glasses twice. Though I have had a good experience in the past, this was and still is a nightmare. I ordered progressive bifocals. Three optometrist told me both were NOT bifocals at all. When I tried to tell them, they said all these Dr's had to be wrong and it was past their 60 day refund policy. I have a pair of glasses that cost over a hundred dollars I don't wear and can't get my money back.

Followed directions. Send prescription. Measured the distance between pupils. Glasses were $128...arrived and image from right eye was way below image left eye was sending to my brain. No way adjustment possible. Had to lift the right side up to the point where the top of the frame was running a 20 degree diagonal across my eyebrow. Sent them back as per instructions and they said, "Glasses were done correctly". Got half my money back. For nothing. Never again.

I was so excited to order from Zenni, love the styles and the prices. However, when I got my progressive lens glasses and my sunglasses, the prescription did not fit at all. I couldn't wear them more than a few seconds, they made me nauseous, see double, and everything was blurry - far off or close up. I called customer service and had to pay to return the glasses to see if they were made according to the prescription. They wrote back to say they were remaking the glasses, but sent me an invoice that showed they only intended to remake one of the two pairs. I got them back and if they made a change to them at all it was imperceptible to me. I was trying them on and turned to speak to a co-worker, I nearly fell because just turning my head made me that dizzy. No, I'm not exaggerating.

I just paid nearly $600 for top end prescription progressive lenses -- and that doesn't include the frames since I had them shipped by my optometrist to his lens grinder. I have had luck with Zenni before, and on this round decided to step things up. Since I'm over 70 and have other retinal issues which make my vision less than acute, I ordered readers, tv watchers (distance), and a set of lenses for progressives. Everything I do I can do better with the new lenses (I paid for a step above polycarbs) than with the expensive pair my optometrist sold me on.. And of course with the same basic prescription. Fair quality frames, I only went to standard shipping and wasn't the slightest disappointed.

We ordered two pair of glasses with polycarbonate lenses for my son on March 26th and got them yesterday on April 11th. Both included plastic cases and wipe cloths, which I did not expect for a "cheap online glasses" company. A friend told me she normally gets her order within days while mine took a bit longer than usual. I'm guessing it is due to the making of the polycarbonate lenses. Given the scratches on the OLD polycarbonate lenses, I'd hate to see what "regular" lenses would look like at the hands of my son. There are some things one should buy up on.

I'm very pleased with my purchase from Zenni. They have a wide selection with good search options. My father said that whenever he orders glasses online, they email him back saying they can't make it for the style he's chosen. Zenni is the only size he's found that filters out glasses that aren't compatible with the pupil distance you enter. Shipping time was reasonable, and the glasses come with some nice little extras. A glass wipe cloth and a clamshell case (it's only a cheap plastic glasses case and is probably more for padding during shipping, but still.).