Warby Parker Reviews

I started this process in the beginning of June and here we are in August and I'm still dealing with them. The frames are cheap. The lenses are cheap. The prescription is poorly made. Their customer service sucks. Go somewhere, anywhere, else.

Terrible in-person and online service. They are extremely rude, their email system doesn't work, their online chat service doesn't work, and their phone number takes 40 minutes to reach anyone. Completely incompetent customer service. Not only will I never order from them again, but I'm still waiting after a week for a refund for my previous order.

The scratch coating they use is not very good at all. My glasses with the same coating last 3-4 times as long. Had to have my glasses adjusted to help with the bifocals on 2 pairs as they did not sit correctly.

My ophthalmologists did my own ongoing medical school training told me the defect in my eyeglasses was a manufacturing defect. Warby Parker didn’t care because my warranty was up even though I had only worn them a few times. It takes shortcuts to cause this...

Used Warby for the first time on secondary pair of glasses, service was slow going, selection was satisfactory and delivery was adequate, need to work on expediting orders quickly and efficiently. Need to add more quantity and quality to the website.

The glasses are great. Previous glasses never up to snuff. These progressives with transition lenses are by far I have owned. Drawback: It took weeks to get them. Could not get a response from company.

I purchased two pair of reading glasses from this company and gave them the strength that I needed. The glasses came and was beautiful but they hurt my eyes and head after reading with them. They were horrible to use and I will never order again.

They have good selections of glasses and sunglasses, pretty stylish. My pair needed some adjustment and I was able to take them to the physical store, not sure how I would do that online. Overall very good quality glasses.

I found a brick and mortar shop so I went in and looked around at the fabulous styles. Then I went online and picked out my two favorites and purchase them online. These glasses are amazing and they're a third the price of other retail shops. Great quality. I would definitely buy these again.

Make a program where we can view the frames on our face via a app. Your product is better than anyone out there because of your business practices which are the best I have had experience with. Thank you and keep up the great work and saving others' money in these trying times where every penny counts.

Fast delivery, selection is vast and glasses seem to be durable. I bought into the hype because my friends tell me Warby Parker is good. The first glasses I received didn't fit and was snug so I contacted customer service and explained the situation. I received a replacement and the replacement fits perfectly. The price is also a good factor. It's not cheap but it ain't too expensive also.

Wow, they are just so fast and they have the greatest prices of frames and more. I'm so excited to get a new pair from them! I'm looking forward to doing business with them and buying many pairs of glasses!

Very pleased with selection and the pricing too. After you tried the different styles that you picked, you can send them back (free shipping) If they don’t fit properly, you can go to one of their stores to get them fit properly.

I ordered glasses online via WP, however the lenses proved to be easily damaged, easily smudged, and upon first putting on my new prescription glasses, realized I couldn’t see. They measured my pupils incorrectly and my lenses were extremely off in general. I have used the script before with my previous pair from VisionWorks.

I ordered my glasses two weeks ago. They are still reviewing my order. When I ordered them online I didn’t want to go with cheap glasses. I read good reviews and them seemed to be a reputable company. I called them a week and a half after I ordered the glasses and asked what was going on and they said we are reviewing the order. I asked when did she think I might get my glasses. She said, "After we review the order you will get your order within 7 to 14 days." It’s been 4 days and they are still reviewing my order. If you want want your glasses within a reasonable time try someone else.

I had an eye exam just prior to the Covid-19 stay at home orders, and desperately needed my glasses updated. After much trepidation and research I decided to try ordering them online. I wear tri-focals, which are not the easiest to fit and usually require adjustments, so I was nervous about this purchase. The ordering process could not have been easier. We had a few email exchanges and they were very fast to respond and attentive. My glasses arrived within 10 days, as promised. I was satisfied with my glasses.

Bought my 18 yr old son glasses 5.5 mos ago. He bumped them with a utensil at dinner and they fell to the table (15” drop). Frame split above one eye. Lens falls out. Warby Parker offered you sell me a new pair - full price. No warranty. No discount. For these to break so easily there has to be a defect but I have no recourse. Never again, Warby Parker.

I have eyeglasses and sunglasses from Warby Parker that I bought at a local shop. The reps were so kind and helpful. They patiently gave feedback while I tried on pretty much every style. When my glasses arrived they helped shape them to my head so they wouldn't slide down my nose, for free. And every time I need them adjusted they do so happily. I love my glasses and I think the price is fair. My only regret is getting the blue light filter (costs extra) for my eyeglasses because it's essentially worthless. Blue light eye strain is a joke! Other than that, I'm so pleased.

This company has the best customer service I've ever encountered. They are quick to reply and their agents are extremely knowledgeable. I appreciate the fact that the try on and receiving of prescription glasses all happened within one month! As soon as I ordered the pair I wanted it, they shipped it out within 1-2 days. I definitely recommend this company to anyone who like me has no insurance and who had an issue with seeing lens glare on their other prescription glasses. I will definitely be purchasing from them again.

Years ago when Warby Parker started their customer service was great. Fast delivery of cool glasses for reasonable prices. Things have changed now; maybe its ownership, becoming too corporate, or general lack of empathy. I am very dissatisfied with my recent transaction, let me tell you what happened. On March 26th I ordered a pair of blue light reading classes for use with my computer. The try on frames arrived, I ordered the Benson frame and took a photo of my new eye prescription. Done (I thought). Three weeks go by and my online order has not moved. I call to ask WP what is the status. "We are waiting for you to answer us on a prescription question". OK I answer, two weeks go by nothing. I call again. Same question from WP! I verify again.

Ok, guys... I just got my order to try on and at least 1 pair of glasses were totally dirty! Like greasy stuff on bridge & on bottom of lenses. Exactly like someone had been wearing them (a lot) & they had been put in the box & mailed to me uncleaned. I am so grossed out! I called & though they apologized, they said they have quality control but didn't seem overly concerned.??? Dude - with coronavirus going on - I will NEVER use this service & for health & safety reasons, I have to seriously NOT Recommend!

Warby Parker - Boston Store. Employees should be reminded that finding customers' personal items and keeping it is - theft. I’m sure this is limited to a very few employees but one employee for sure took something that didn’t belong to him/her. Not calling this person out but a “beware” as it will cost that person their job next time.

I ordered a new pair of glasses from Warby Parker and received a 7 to 10 days time window to receive my glasses in the mail. That same day I created an account on their website and called them requesting an itemized receipt for my insurance, they sent it to me and told me all was ok. 12 days later and no glasses, I called them to get the status of the delivery. The customer service person then told me they were not able to make the glasses, due to my prescription being out of the ordinary. In 12 days no one called me to tell me this and I would never have known it if I had not called.

Purchased glasses well over a year ago. One of the nose paddles lost its cover pad. Called Warby ** to purchase a new one - they responded by sending me 4 new paddles, and a new lens cloth - at no charge. They are the best around. Other than the paddle issue, these glasses have been the most comfortable glasses I've ever had. The light responsive lenses work fast and well. My wife loves the sunglasses she bought there 5 years ago, and will be returning after her yearly eye exam for a new pair.

I had two pieces of paper given to me by my ophthalmologist. One was the prescription. The other was a form with information re pupillary distance. I tried to upload both to my order, but the system would only take one. So, I uploaded the prescription. A while later, I received an email telling me "It looks like we're missing one measurement from your prescription -- it's called pupillary distance (PD)." I had to call the 800 number to straighten it out. IF YOU NEED PD, THEN ALLOW ME TO JUST UPLOAD IT IN THE FIRST PLACE. This is my first time dealing with WP; we'll see how it goes, but so far I'm just annoyed.

Incompetent employees failed to include key information on my order. Accordingly, I received my glasses and wore them for a few weeks and because I couldn’t see close up, had to get an appt with my eye dr (of course, had to wait over a month to get back in and had to pay for appt.). WP had incorrectly made glasses which did not match my prescription. I called customer service today and emailed all documentation...their response: "pay more and send your glasses back" and then they will make my glasses correctly! Absolutely no accountability or apologies for my wasted time, additional costs, unnecessary additional dr appointment or aggravation. Good business model but incompetence in understanding a prescription at the store level and customer service that shows no true customer service or corporate responsibility!!!

I have been using Warby Parker as my primary source for glasses since 2015. I have never encountered a better financial and emotional investment! Their customer service team is out of this world. ALWAYS very warm, welcoming and helpful. I never feel rushed or like a bother. If anything I feel like they are kindly holding my hand, walking me through the details I need. Not to mention this company takes care of their customers. Everything is fair that they do, and they far from nickel and dime you.

The good about Warby Parker:

Overall great. Tried 5 pairs on at home. Fell in love with 1 pair specifically. I kept getting emails about the pair I really liked. It wasn't too much. It was a nice constant reminder that this pair I wanted was waiting for me. Well, finally I bought the pair for my own Christmas gift. I wasn't able to make an affirm account (divides payment into 3 payments) for some reason but if you use Samsung pay currently they will give like 14% cashback so that was nice! I received the glasses 2 days earlier than expected delivery. It's Christmas season. THAT'S AMAZING. Order was correct, & the packaging... so awesome! Case included & a lens cloth.

I have always gone through name brand glasses when I update my prescription but my boyfriend kept telling me to go try Warby Parker since he already has two pairs from them. I finally did and I can't believe what a world of a difference it has been. I spent $500 out of pocket on the glasses I had before since I do not have optical coverage. After tax and thinning out the lenses since I have very strong prescription and getting the UV tint on them, I only spent $187! WHAT??? That extra $300+ back in to my bank account felt so nice when I returned the ones I had bought from a name brand retailer. I love that the UV tint protects my eyes from the harsh white sky when it rains or when it's sunny without being transitional. You can order five home try ons and it's completely paid for and covered by them so you know which frames fit your face best before ordering.

I have been purchasing my eyeglasses from Warby Parker for about 4 years now and I bought 5 pairs so far. The first 3 pairs broke at the hinges; I assumed it is just normal wear and did nothing. The 5th pair that I purchased less than a year ago just broke in the middle. When I took the pair to the store at Grand Central station in New Your City a very unfriendly representative has informed me that I stepped on my glasses (sic!) and that the frames appear to be very old (?)..Since none of it is true I was really not amused by this treatment. I actually barely used this pair and kept it as a double for the most part. Obviously the store keeps a record of purchases and this was pure insinuation. I walked out of there and would not go back again. While the glasses are stylish they are NOT high-quality and therefore overpriced.

I have been purchasing my eyeglasses and prescription sunglasses from Warby Parker since 2012, before they had brick and mortar stores. I've bought at least 10 pairs of glasses from WP and have been thrilled with the level of customer service both via mail and in-store. When I once went to have my glasses tightened by a Warby Parker optometrist (which I do regularly), I happened to mention a scratched lens. I was immediately offered a free eyeglass replacement even though my glasses were about a year old! The staff at the Maryland Harbor East store is SUPER friendly and attentive. The glasses are stylish and high-quality. I wouldn't go anywhere else.

I really like their frame designs and they have friendly in-store representatives but that's about all the positive feedback I can give at this point. I originally ordered a pair of frames with prescription lenses back in September which arrived in just over a week. But the frames did not suit me as well as I'd hoped and the lenses seemed of poor quality-I could see fine looking straight ahead, but my vision was very foggy looking anywhere else. (I also likely needed needed more precise measurements since I have a strong prescription, -10 in both eyes). So I requested a return through email which was quickly approved. However it took almost a month and a half and many more emails to actually receive my refund, which is ridiculous considering I was originally told by customer service it would take no more than a week.

To begin upon arriving at the Warby Parker in Aventura Mall in Florida, we were greeted by a staff member then almost immediately seen by the eye doctor. Who was great by the way!!! After the exam we went back outside and were waiting to be attended to but no one tried helping us. We asked a lady where we could find the Louise glasses and she pointed at some wall and replied, "There. Right there," and turned away. Finally someone came over to help us and to do the measurement on the glasses, but criticized how my daughter wears her glasses on the bridge of her nose. The staff was not very friendly and could use some etiquette classes in customer service. I think next time we'll go to the Wynwood location instead.

Ordered my expensive pair of prescription sunglasses ($375) on Oct 3rd. Called on October 14th asking about the status. I was told that there was a "lab delay" and that the order was put into production on Oct 4th and that it was only the 8th business day so the order was tracking normally. Then never heard back. Just checked on the order (Oct 18th) and customer support said that I should be receiving them no later than Oct 23rd. I asked when my order was actually put into production and was told it was actually Oct 14th.

I ordered a pair of glasses at Warby Parker GCT and paid expedited delivery fee of $50. I was given assurance that my glasses can be picked up on Friday and I will be notified by email. On Friday evening having received no email update, I decided to check at the store in person. The manager did not know the status of the glasses, what went wrong with the expedited order or when they can be available next. I was offered refund of the $50. Sorry to say, it is a haphazard and disorganized retail operation with very unreliable and poor customer service.

I've had never been happier. The frames and lenses are high quality and so affordable!! Honestly, in the future I will only buy eyeglasses online. I recently bought eyeglasses at my eye doctors office and with my insurance I could have bought three Warby Parker prescription eyeglasses. It hurts that I didn't do my research prior to buying them. Lesson learned.

Updated on 10/14/2019: I’M JUST GOING TO TO LAY OUT THE FACTS. YOU CAN JUDGE FOR YOURSELF. PERSONALLY I’M SHOCKED THAT THESE GUYS ARE IN BUSINESS!!! So after an unfortunate experience of poorly made progressives (twice), and weeks of investing $345, I moved on to another vendor who made my prescriptions properly the first time. I’ve already written a poor review about WP and was hoping I would not have to deal with them again. But the drama and poor customer service continues... thus the poor reviews get longer.

The glasses are attractive and reasonably priced. They use technology to their advantage in the stores, which is helpful. Don’t be fooled. If you have a problem with an order you will not get it resolved easily. I have had to contact them three times, 2 chats and an email. No response. Finally I get someone who tells me there is a problem with my order and so it is on hold. They had a question for me that was answered via text within minutes of ordering. No one updated the order. So it’s just sitting there. No one at Warby Parker cares. I have waited 3 weeks for single vision lenses and will likely wait 1-2 more.

I went to the store and ordered a pair of progressive lenses on September 2nd. It is now September 20th and I have not received them. Looking at my order online it just shows "in progress". I decided to call Warby's 800 number and did speak to a lovely customer service rep and she looked up my frames was on backorder but are now "moving". Why wasn't I notified that the frames were backordered? I would've went to the store to pick out another pair--immediately. She offered a $35 refund and expedited shipping which will be here in SIX DAYS!!! It's taking 30 days for a pair of glasses that cost $300??? Don't think I will be using them in the future and will stick with my regular optometrist. For the customer service, I give it 5 stars but my experience definitely 1. Not impressed with Warby Parker!

This is a review for try at home frames. I chose two stars because of the quality of the frames for the price. However, the frames came quickly in a nice box. Instructions were easy to read and follow. I chose 5 frames, 2 of them were sunglasses. All 5 frames were off brand. The sunglasses were the best quality of all 5 frames. They were Barkley Black Matte and Perkins Black Matte. They were the quality you may expect for $145. Decent. And if you are a person who is not hard on their glasses, or ALWAYS keeps them in their case when not in use (and not on the top of your head for example), then these may do the trick.

While I like the Warby Parker frames that I purchased for my prescription sunglasses, I'm extremely disappointed with its lenses. I realized some weeks ago that it was getting harder and harder to see things through the either lens. To my surprise, I found that there are lots and lots of tiny perfectly horizontal slits in the lens coating. Imagine a grouping of hyphen symbols directly in your field of vision. I've attempted to replicate the "slits" that appear in the lens below:

I just ordered my sixth pair of Warby Parker glasses in two years and could not be happier. The home try-on is great because I can see how the frames will look on me before I buy and at no cost. And the glasses are always trendy and look great. I found every pair to be excellent quality. I only wish they'd stock more, as popular colors sell out fast. I still hate having missed Wilkie in the berry fade before it was retired. Those were truly lovely. And I cannot say enough about their customer service. Every single person I speak with is knowledgeable and friendly, like unusually friendly and kind.

I'm writing this review because I see a lot of posts that, after my experience, I feel are unfair. The best way to put this is by saying that only an impatient "let me see your manager" type of person would be annoyed with the turnaround time of this company's product. I ordered the try at home glasses and received them within a few days. I knew immediately which ones I wanted, so I ordered a few pairs. I order contacts online all the time and never needed my prescription on hand, so I asked them to contact my doctor. I already knew that this was going to be a hit or miss, since I go to a rather sketchy Costco optometrist. Long story short, he never got back to them, and after about 4 days, they emailed me and texted me to ask if I could send in a copy of my prescription and/or give them another way to contact my doctor.

I was so seasick that I threw up after only a few minutes of wearing my glasses. Flat surfaces looked like they were bending. After taking them my eye doctor to be checked, he discovered the focal points were completely wrong. One was on the top right corner of one lens and the other was almost to the very bottom of the frame. One of my lenses also had an entirely incorrect prescription. None of what they did complied with my doctor's clearly written order. I wasted so much time with this company. I opted to return them and go back to purchasing expensive ones directly from my optometrist's office. But now it is too late to get my new glasses before I head out of state for several weeks, which means I have to remain in my old glasses with a prescription that is not longer valid. All Warby Parker did was get my hopes up only to majorly let me down. I will never purchase glasses from them again. They were definitely too good to be true.

We had a horrible experience with them twice now. We ordered glasses for my daughter when she was 11, and not only they messed up her prescription, they also didn't do the adjustments right and didn't know how to do it. After that experience her cross eye came back and she had to have a surgery. Second time we unfortunately had to use them because they promised that they would get her prescription done in 2 days. The order was in on May 26th, it is June 5th now and they are still working on it and no word on the delivery time.

Purchased at store, waited three weeks for glasses. Paid $325 because high index and Progressive. Glasses arrived totally splayed (spread out). I looked closer and there are scratches and dents on the frame and temples. I paid a lot of money for these glasses, it was not a $95 deal. It looks like they sent me either used glasses or somebody’s return. I expected glasses that were new and didn’t have temples that were totally spread out; they literally could’ve fit on the outside of my ears. I’m going to return them tomorrow and see if they really do have a no hassle return. I ordered two pairs of cheap ($25) single vision lenses from a low-cost website and they were better quality than the ones I got from WB - disappointing.

I have ordered on more than one occasion thru Warby Parker my eyeglasses, and past never had an issue, but seemingly their Customer Service has gone down. I suspect due to their growth. I got no email confirmation for tracking, or a thank you as past. When I initially returned the glasses to the local store on Newbury St., Boston, a Salesperson and Manager, assured me they would get me free expedited shipping, as wrong glasses were sent to me, as I told them needed them ASAP as without glasses! Never got tracking, and here it is now 4 days later no glasses.

Not only did the order take longer than expected - from my end as well as Warby Parker - but when it did ship is when the real issue began. They have a "lab" 10 min from me in Sloatsburg, NY. Yet, after 2 days of no activity via USPS the package was in White Plains, NY which is 30+ min from me. This was the first of something awry. A day later, today, the shipping activity shows it went from White Plains, NY to Philadelphia, PA then to Newark, NJ AND it's showing right now it's back at White Plains, NY with a message saying something about no more detailed information at this. I get it - this isn't exactly Warby Parker's fault.

I signed up for the free five pairs of frames to be delivered to me to try on and see which ones I liked. There was one specific pair that had a leopard print in the Percy design that I really liked. I took a picture of myself wearing the sample frames. And then ordered them online in the exact same style. The glasses I got are completely different. They are simple Brown frames without any leopard type spots on the frames. That was the whole reason I bought them. I called and told them my problem and they said that each pair is unique and they can't guarantee that it would be the same design. Well then why would I pay $400 for a pair of glasses that are just plain brown? I already have like four pairs like that. They said they would expedite a second pair to me to review and return the old pair.

Have been helping a disadvantage/homeless youth get back on his feet. One thing he really needed was a pair of good eyeglasses. With that in mind, I told him I would purchase a pair of glasses for him from Warby Parker, so we went to the Warby Parker store located at the Westfield Century City Mall in the Century City area of Los Angeles with prescription in-hand. After looking at many different pairs of glasses in-store, he found a pair he loved and the sales associate assisted us in placing the order. I paid for the glasses ($95) and was immediately charged for them. He left the store a very happy camper.

I have gone 3 separate times to get the glasses adjusted and the opticians just can’t get them right. The glasses now have scratches and dents from them trying to adjust them. They are too tight, hurt my nose and ears, and leaves dents on my face. Warby Parker either needs to get the glasses fit right or get new personnel who can get the job done correctly.

I have purchased glasses at LensCrafters and several opticians offices paying a fortune. I thought I’d give Warby Parker a try. I have purchased computer glasses, distance glasses and mirrored lenses prescription sunglasses. I’m very happy with all three. I’ve received the most compliments I’ve ever received on my glasses. They fit great. The lenses are perfect. I’m very picky but can’t find any fault with any of them. The customer service is excellent and the shipping very fast. I find the review where the guy had a meltdown I’ve taking 10 days. That’s how long all my glasses took that I purchased from my optometrist office. 7-10 business days. Warby Parker was far quicker. The inlaid frames from Italy are gorgeous! I’m sold on the company.

If you are able to wait 10 days to receive your finished glasses, and willing to drive back to the store to have them adjusted to your face, then this company is for you. If this is not reasonable to you, do not fall for the five day expedited shipping promise, and just spend your money elsewhere. I picked out and ordered my glasses at their store in Baltimore, MD. on the 24th of February. One pair of everyday progressive lens glasses and one pair of progressive sunglasses for a grand total of $870.00. The salesperson said it would take 10 days. I told him I can't wait that long. He then says he can have the shipping expedited, and that I would receive them in 5 days. I agreed to go through with the sale.

I've purchased glasses for 40+ years, wear part time after taking out contact lenses. Best eyeglass value I've ever had, at $125. I wear 10 diopter lenses, and paid $30 for high index lenses, result was fine for me. Liked the trial frames process, easy ordering, helpful customer service when I had a question. Quick delivery (4 days after order). Frames acceptable, lenses excellent. At this price point, was an extraordinary value. Definitely recommend, will order another pair as backup/alternate.

Warby Parker uses different manufacturers for their glasses. I received one pair that seemed quality, but had a scratch. Customer service was very proactive, they sent another pair. The next pair arrived and felt like they came from the Dollar Store. Very poorly made. The lenses were not set or cut right not even glued in place. They were thinner and flimsy. The lenses were moving around in the frame and can easily be pushed out of the frame while cleaning them. Definitely not the quality you would expect, but as companies get more positive reputation they start cutting back on product quality. I am making this review in case others have the same experience, as I was told it is unheard of. I highly recommend a review of product quality control.

It seems most customers haven’t read “The Tipping Point.” It proves, statistically, satisfied customers do not write reviews. Disappointed customers write a disproportionate number of reviews. Those whose expectations were met, they carry on, no reviews. Those who feel even slightly slighted (pun intended) find every review site & pile it on. This is a FINE company, great product, great customer service. Their service far exceeds other online eyeglasses retailers. IGNORE “it’s a scam”. IGNORE reviews from those who forget how much glasses cost (maybe they have Medicaid, for the rest of us, glasses can be VERY expensive!!!)

I've had LASIK twice and still wear a low prescription for distance. Warby Parker has come through for me every time - I just ordered my 5th new pair from them. Prescription, transition, prescription sunglasses: I've tried them all. The folks in the store were immensely helpful and so nice on my first visit, offering stickers to engage my little one and giving me recommendations on how well the pairs I selected would work. I've never run into trouble with the home try-on, which is how I ordered all the rest of my glasses. While I prefer in-store for higher prescriptions (which I used to have) and I have had problems with other discounted eyewear companies, Warby Parker has a customer and advocate for life. I get compliments on every pair I have from them, and they've held up extraordinarily well. I store them in the case or in the sunglasses cubby of my car when not in use.

This company is a scam. I fell for their home-try-on services. Scam. They are very quick to send try-ons. They are very quick to charge your account. But you will never actually see the product you purchased. I ordered a pair of prescription eyeglasses. When time had elapsed beyond their promised delivery time, I called to inquire about my order. The representative told me the order was confirmed delivered, even though the tracking information I had did not reflect they even shipped. She said, "Sometimes USPS Mark's tones as delivered before they have been." What? This had never been my experience with the postal service in my 36 years. They said they would expedite a new pair to me.

I was so excited to buy inexpensive and stylish glasses. They looked great and for the first week, everything was fine. Shopped online then went to a brick and mortar location to have them fitted. Then the left lens became scratched for no reason at all. Right lens had been perfectly fine. Clearly an issue where the lens wasn't treated. No big deal, right? I contacted Warby Parker and they told me to send back the glasses and they'd replace them. And my response was "how am I supposed to see while I wait?" They were totally unprepared for a consumer with only one pair of glasses.

I received my new WP glasses today. They are supposed to be exact copies of what I purchased from my optometrist/optician. They aren't and they make me sick. Calling customer service means an one hour wait on hold. I gave up on that. So much for glasses online.

I had high hopes for the frames that I bought from Warby Parker. They had a well designed website, and a wide selection of frames. It seemed like a good idea to use the home try on first. The whole try on process went very very well. I found that the Hardy frames fit the best, and they looked quite nice. From here on, I should have been a lifelong customer. Warby Parker should have been my go to place to buy glasses.

So I went to WP because they seemed to have a good selection of frames and seemed cheaper than LensCrafters or Pearle Vision. The people were very nice. HOWEVER they let me buy a pair of frames that they should have known would not accommodate my prescription. Sure enough when the glasses came I could not read. Went back to my eye doctor. He said, "These frames cannot accommodate your prescription"--they should have known that. And they should have. Had no issue exchanging for different frames but they promised me I would have them in a week and it took two weeks. Not entirely satisfied with new pair. They are progressive lenses and the reading part is still a bit too small.

Buying glasses online, in my opinion, is not a good idea. There was much difficulty in submitting measurements. Although they credited me 60 dollars for not delivering by Xmas, the glasses have not arrived by 1/4 and I’ve received no response from my multiple emails re status. Frustrating!

This is my second order from WP and am very pleased with the experience overall. Their customer service is among the best I've dealt with for online companies. Their glasses are very durable and are more my style than what I can usually find elsewhere. The Home Try On makes me feel confident in ordering and they are very helpful when it comes to assisting in filing insurance claims. They are very communicative during the entire process. I've worn glasses for 20+ years and WP is my go-to now. Just make sure your prescription is valid, complete, and uploaded correctly. They will usually let you know if you forgot to upload it with your order and I've been contacted in a timely manner when an issue arises. They also have a return policy - I've never been able to return glasses to my local "chain" shop if I didn't like them - which makes me confident in choosing WP.

I ordered the try at home pair and fell in love with a pair and ordered them within three days. I tracked my package all the way up until it said was delivered at 3:30pm and I was home all day and received nothing. I am on the verge of legally blind and am stressed about not being able to drive and see when I’m in class. I even received another text from them at 7:30pm saying it was delivered and again, never heard a door and my mailbox is completely empty. I’m beyond frustrated because they also don’t have after hours customer service so I’m stuck blind again.

Ordering online out of the last 4 companies I've tried Warby Parker has been the best. The online chat option was easy and fast. The fares are stronger than many out there at the price range. All thumbs up for me. Awesome company, easy to work with & they donate.

Went in store to try on my glasses, after 30 minutes, decided to purchase them. I gave them my prescription and after 3 days of the order, I get an email saying my prescription was expired. Apparently, the guy in the store entered my prescription as expired date when it was the issued date. Would've taken another 10 business day to ship.

None of the glasses I ordered looked anything like the photos. Not even close. Red was dark brown, translucent grey-blue was a dark charcoal, a translucent brown was completely dark brown, circular frames were square. Don’t waste your time with this online service.

I went to Warby Parker's website to save money, and I did. I came away with satisfactory prescription eyeglasses in the end, but with some bumps in the road to get there. If you are going to order from WP, first figure out how you are going to get the frames adjusted -- you know, that bending of the side pieces that go back over your ears and of the nose pads that sit on the bridge of your nose so that the glasses stay put and don't hurt you. I sort of figured I would skip that step, or do it myself. Wrong! The glasses hurt like hell! Twice, I drove to a WP store -- the nearest one being pretty inconveniently far -- to get them adjusted. The adjustment wasn't good. Finally I went to a local storefront optician and she adjusted them for free, and then they stopped hurting me. She remarked, "They were way out of alignment. Did something happen to them?" I confessed I had tried to adjust them myself.

Warby Parker offers a Home Try-On for free where you can select 5 frames to choose from and you can test it out for 5 days. I wanted to cancel my order 10 minutes after placing it and when I went to call WP the representative said they couldn't cancel it because they're not able to and they're "working as fast as they can to ship the product out to me ASAP." I talked to several more representatives after that and they all said the same thing. What is the point of doing all of that if I don't even want the product? IT'S A WASTE OF TIME.

I registered to try 5 frames free. They all arrived within the week I requested. Picked a frame, mailed them back, sent in prescription - I now have a pair of awesome, wonderful, quality glasses. They are everything I hoped for and more. The company was responsive and prompt. Doesn't get better than that.

I ordered two pairs of glasses from Warby Parker because I have heard many good things about them when they first came into business. However, they didn’t live up to my expectations. The try-ons arrived within a week. I tried them and made my order. A week later after sending all required information and being charged for glasses I have yet to received, nothing has happened. Warby Parker claims that the glasses were shipped but their tracking number shows just a shipment notification. I called them and wasted time talking to someone who just repeated what he saw on the screen. I have not received my glasses by next week, I am canceling the order and putting a fraud claim in my credit card. I am not doing any business with these people again.

I have never bought glasses except from an optometrist in my entire life, until now. I have terrible near-sightedness with astigmatism, so I cannot even get contacts in my perfect Rx, because they don't even make them that high. My glasses used to be crazy thick, so I always just thought I had to have them specially done by an eye doctor. A new pair would typically run me about $400+.

Visited the Berkeley store and found 2 frames I really liked, and purchased them. I have 2 prescriptions, reading & computer glasses. Left the store happy. The receipt never arrived in my inbox so I called. Can't reach the store. It all goes to a central #, ok. But they had no record of my purchase. After some research, the rep said the sales clerk entered my email and last name incorrectly. She also told me they cannot change the email at this point (???) but she would send a confirmation & I could reply to with my prescriptions. A workaround for sure but I waited a few days and nothing came. I called again. This rep was also very nice, & said she would personally follow my order to make sure it is fulfilled. This one told me to upload my prescriptions.

I purchased a pair of sunglasses in March 2018 (non-prescription). By August, the small logo plaque on the inside of one earpiece had fallen out, leaving stringy glue in its place. It's a relatively minor issue, but given the time frame and the $150 price tag, I expected better quality. I own several pairs of sunglasses that I rotate, so these were worn maybe once a week, on average, and yet in under six months, the frames were already coming apart.

I went into the store to browse, not expecting to make a purchase, but after trying on some great looking frames and seeing they were half the price I'd been seeing elsewhere, I was hooked. I'd looked at WP previously but at the time they weren't doing transitional lenses and that's what I'd been getting. They now do and I got a fabulous pair with transition and progressives included. They marked them and the frames just arrived by mail (sooner than expected) and are perfect. And I love the company's efforts to do good by contributing a pair of glasses for each one purchased.

What a waste of time ordering, can’t get a straight answer. The glasses are delayed. No follow up regarding the order & lastly a supervisor just told me it was my fault having for complex prescription.

On 6/29/18 Warby Parker charged me $472.50, for a home try-on, over a month after I had sent it back and received a confirmation from Warby Parker saying that they had received it. Their solution was to offer me an insulting $15 coupon (which really only helps them because it would end with them making money) and telling me that my money would be refunded in 7-10 days. What a feeble attempt at rectifying such a major mistake. Never again would I do business with them, or recommend that anyone else should. AWFUL customer service.

I am a physician. I ordered two pair of prescription sunglasses from Warby Parker. The glasses did not arrive. To my dismay they had sent a spam email telling me that my prescription did not have a signature and was not valid. This has cost me weeks of summer without sunglasses. This is not acceptable.

I shared the following email with their customer support team, and was essentially told "sorry, we'll get your frames to you soon." This is my second time ordering with Warby Parker and both times have been disruptive, and not in the good, cool way. I like the idea of the company, the final product - and even take my share of responsibility for the shipping address issues, but there has got to be a better system for handling order issues than what I've encountered thus far with Warby Parker.

I had an eye exam scheduled for 11.20am at Warby Parker’s Washington Street (Meatpacking, NYC) location. The doctor was running 10- 15mins late maybe more. The person who had an appointment before me was still in exam when I got there. I got to the place at 11.26pm. 1 minute pass my grace time. Manager Hussain and Chris using my 1 minute late (even though doctor was running late and in previous appointment for 5-6 mins past I got there) as an excuse to take another ** client and cancel my appointment.

I order my glasses a week ago after doing the try at home. I order was shipped quickly and I can see out of my new glasses. The style is nice and I liked that I was able to speak to a real person whenever I had a question about my order. I will buy again.

I've been trying on frames with WP for the last month and love what their service provides. Recently, I had an experience wherein I was not going to be at the address listed for my try-on service and was worried that the order would ship and I wouldn't be able to return it in time. I spoke to a customer care rep online (name listed as "Emily" on the site) who was perfectly pleasant and was able to put a temporary hold on the service. Just this morning, I logged back on to the site and started up the chat window - not 1 minute later was the agent able to release the hold on the glasses as per my request. This service is hassle-free and a really clever way to try on different styles of frames. I recommend this service to ANYONE looking for new frames and wants to try out a few different styles from what they normally wear.

I needed prescription sunglasses and thought I'd give them a try (turns out they are much more expensive for sunglasses). It took them three weeks to get me at the at-home try ons. I immediately selected a pair and sent in my prescription. There was more stalling. The prescription upload section fails to ask you for your PD measurement. So another five days passed. I sent it in. I was charged two weeks ago. I still do not have my sunglasses. They assured me five days ago they had been shipped but I still have not received them. They send you NO email updates about your shipment. No way to track (so strange in this day in age). Honestly for the $50 I saved, it's not worth a process that takes over six weeks. I could have had my glasses the same day at Lenscrafters for just a slightly higher price.

I had an appointment at 2 PM with the doc. at the State Street Location in Chicago. I took a cab to the store. I was 5 min late. Then I had to wait in line with 3 customers in front of me. Once I was there the lady said..."Oh we are running late." Then another guy chimed in and said, "They are at lunch... we have to reschedule you." Our grace period is 5 minutes. I was there... One of these two people was lying. This is not the first time I feel like they don't care at all. Not a happy camper. Will not frequent this Company again.

The closest store was in Grand Central Terminal, so I took the train from Danbury CT. Spent a fair amount of time choosing the frames, then had a gentleman take all my info to process my order for progressive lenses. (They were to be shipped to me) He took some measurements, brought me to another guy who redid the measurements. They swiped my credit card (all this done electronically on a tablet). Told me I would receive my receipt via email and my glasses would arrive in 7 -10 days. I never received my emailed receipt, called and emailed the company. They could not find any record of my purchase and offered no explanation. They did not care at all about the huge inconvenience. NO ACCOUNTABILITY!! DO NOT USE THIS COMPANY.

Thank you!! Honestly, I've never seen such good customer service anywhere before. I have to say that in my 28 years on earth, Warby Parker has to be one of the best companies I have ever been a customer of. Thank-you!! Everyone always compliments me on my glasses, and I tell them where I got them from. I'll be sure to mention the great service and pride you have behind your products.

My 15 year old heard about this company through classmates at school. I like quality so wasn't into it but she insisted. We ordered and they were super inexpensive, frame and lenses for less than $100. Within 1 month I noticed some weird peeling in the lens. It turned worse very fast, within 2 months it was very bad. One side it was almost the entire lens covered by this weird internal peeling, it was hard for her to see through it. Took it to Costco to replace the lenses, at extra 80 dollars and had to wear her old glasses for 10 days during finals! Never Again! Cute and cheap, but not worth it.

I ordered glasses from Warby Parker for the first time after years of going to LensCrafters. The product is beautiful, fashionable and most importantly reasonably priced (LensCrafters charges upwards of $300 for glasses plus all kinds of fees for warranties, Warby is just a flat cost of $95). Customer service is great, they have a one year warranty for scratched lenses, and they are much more advanced than LensCrafters when it comes to their retail systems (LensCrafters lost my previous order history, making it almost impossible to make a return just a few weeks after purchase even though I had a receipt to prove it, almost seems like they do anything possible to avoid returns which is absurd if they are trying to keep their clients). Great product and amazing customer service. Overall Warby is the way to go.

I bought a frame with prescription on 10th Nov 2016, from Warby Parker as well as Zenni optical. Warby Parker has the worst frames. This one I received last about a month before it started to stretch and it got wider apart from the temple which is not worth it. Cannot wear it because it is not tight enough by the ear. Not good. Worst thing is it happened just after their 30 days warranty.

I lost a pair of prescription glasses and a pair of prescription sunglasses and went to Warby Parker to buy replacements. I needed replacements quickly because I was going on a trip. I called WP and spoke with a customer service person who found frames that were similar to frames I'd purchased a while ago. Also, there was an issue with my prescription but rather than requiring me to contact my eye doctor and get the prescription, WP called my doctor and drove the process to completion. I got my replacement frames quickly, easily, and for much less than buying them at a physical store. Also, the frames look really good. Warby Parker is a great company, they're the Zappos of glasses.

Price was high but they are worth every dollar! Great selection! It took a while for me to narrow down the pair I wanted but once I DID the process was fairly easy. The glasses arrived on time and they were exactly what I had ordered. They have great quality! It was a pleasant experience.

I heard nothing but good reviews about it. All of the customers seemed very satisfied. I'm happy with their experience. During the time I was dealing with the company, they had a lot of products to choose from. I was very pleased with what they had to offer. I love everything about them. The price was always right. Their prices was always in my budget and I always felt comfortable with them. Their quality was beyond good. No one that I could think of could possibly compare to their quality. I would say that their quality is top-of-the-line.

Shipping processing was fast and easy to track. My glasses came very well packaged and arrived to me safe and sound. I would highly recommend. There are large variety and fashionable styles for everyone to choose from. Offers include in home try on and also give the measurements of each glass frame. Prices for frames are cheaper than what I would pay at a large box chain. I found a beautiful frame for under 100 dollars that was great looking for a great price. My glasses are made from poly-bicarbonate and are anti scratch resistant and also included anti reflection - 100% UV protection. They are a great product

The delivery/shipping was better than I thought it would be. The glasses I ordered came within the promised time frame, and everything was in excellent condition. The product selection was very impressive. I worried that it would be hard to select eyeglasses online, the only problem was deciding which ones I liked best! I was very happy with the price I paid for my eyeglasses. I had shopped pretty extensively at brick and mortar stores for eyeglass and was worried that buying online might be more expensive. I was happy to discover that prices were if any thing better. I truly believe the quality of the glasses that I purchased from Warby Parker is every bit as good as the quality of the eyeglasses that I purchased from other places such as LensCrafters. I have had them for several months and they are holding up just fine.

The shipping process was easy. They were delivered safely. They were packed well. Also there was fast delivery. From beginning to end all was handled with care. Also shipping was a fair price. There were many styles to choose from. Whether you want designer or fancy or funky to plain and ordinary. The choice is yours. So much to choose from - your decision will be a difficult one to make. The price of ordering my eyeglasses from this company was very price competitive with others. I think you will be pleased and surprised with value and price to purchase your new eyeglasses! I was very happy and pleased with the high quality and workmanship of their eyeglasses. Try them for yourself. You will be pleased as I am.

The delivery came in a great amount of time. I didn't have to wait too long to get them. They were just amazing as they had looked online. I love them! There were many selections. There were so many colors and textures to choose from. I spent quite a lot of time making my glasses to fit my own personality and, in the end, I feel like I picked the perfect ones. The price was appropriate. Eyeglasses tend to cost less online which is why I got my eyeglasses from online. This product comes from a great brand. I will not look to buy them from anywhere else. These are the only glasses for me! The quality of the glasses are amazing. They are very clear. I thought that when ordering them online, they would be horrible but they actually turned out the way that I wanted them to.

The package came within a few days. It was reasonable pricing and the driver was very kind and thoughtful. He made sure to knock so I'd get it, not just leave it outside. There were quite a few different styles and colors to choose from and they had brands that I was familiar with. Overall, it was very easy to find a pair that suited me. In my opinion, the price was fair. Not the absolute best, but very reasonable. I've found the same glasses elsewhere for cheaper, but it wasn't so much more that I was unhappy. The quality of the glasses was great. The frames could have been a little better. Maybe more sturdy for moms. Mine broke within a few months, but it was nothing I couldn't fix myself.

I was looking for a new pair of glasses, and decided to try Warby Parker because I'd seen some of the frames, and loved the style. Once I heard the price, I was sold. The website was streamlined and easy to navigate, and the try at home option was phenomenal. I loved trying out frames, in person before purchasing them. I finally settled on a two-toned tortoise shell/white pair of frames, and I wore them for two years. I LOVED them. They are a quality product, and they share the wealth by providing a pair of glasses to someone in need! Win-Win.

These glasses may look cute but they fall apart and never stay on my face. I know now why glasses art the eye doctor are more pricey. I'll pay for quality next time.