Warby Parker

There's lots of pretty redundant reviews about Warby P. It seems like they aren't educated or read enough on the issues they have. Here are the common problems I read, with what you really need to know.

I need new glasses and really enjoy the Warby Parker style. I love their style and classic look. I love the thought of ordering from home but wonder if they are able to properly fit me with measurement that I performed. I need new glasses and hope to win.

It was easy to find a pair of glasses that I love and are comfy. Being able to try on 5 pairs of frames without the pressure of someone watching you in the eye doctor's office allowed me to really check for comfort, since I've had painful glasses in the past (can you tell I'm all about comfort??). Plus, I was able to use my FSA to pay for them. I would use them again.

I'm on my 3rd pair of glasses from Warby Parker. I've loved them all. The online ordering process is pretty easy, and especially nice during Covid. There are a lot of follow up emails to make sure they are perfect, and helpful instructions on how to adjust them. I don't live anywhere near a Warby Parker store so the online experience is great!

The online service is user friendly. If you do not understand something you can call to get clarification. When you order glasses, and forget something the site will let you know. The glasses are stylish. If you have problems easy return or go into a store. The prices are reasonable.

I paid $350 for a pair of glasses that I don't think I will ever receive. Any company who chooses Lasership as their shipping company will get scathing reviews from their customers. While I recognize that the shipping problems do not reflect the quality of Warby Parker glasses - which I love - it is a choice that companies are making to save money on shipping. And it is a very poor choice. Lasership has a 96% 1 star rating and is rated last among more than 200 shipping companies.

Warby Parker, please reconsider the savings of using this company when it impacts customer satisfaction of your products to this extent. I will review my glasses, when and if I ever get them. I just really hope my vision hasn't changed by then...

I purchased frames from Warby Parker to have them install an anti fatigue lens, which isn’t prescription, they advertise this as an option on website. They had my frames for a month, endless conversations with customer service….and they still screwed it up. All involved was have a reading lens in the lower third of the otherwise I corrected lens which again is in their website…. so I received the glasses and they had done the entire lens in my reading strength. So I have to take them off and put them on constantly, which was the whole point of getting the anti fatigue lens in the first place! Talked to a manager who was beyond illsuited for her job.

This is my second pair of Avery reading glasses. The first pair, the screws all feel out within a matter of months, I've never had that happen with any glasses I've owned before including the $10 ones I got of Amazon, but I thought it was a fluke. I really liked the style so I purchased another pair of Avery reading glasses, for over $100. Within a week all of the screws fell out, they will not thread when I try to screw them back in. Reached out to Warby Parker and they have no replacement parts, this is clearly a product issue, I wouldn't recommend anyone spend their money on such poor quality glasses, there are so many other options out there, at a better price point. They offered me an exchange for them since I'm within 30 days of the purchase, but what's the point if they're just going to fall apart again a week later!

WP uses Laser Ship for delivery and they have proven to be completely incompetent. Confirmed address multiple times and called local distribution Ctr and they were not helpful and don’t seem to care. Original order Feb. 25, 2022 and finally gave up on getting glasses today, April 30, 2022. This company’s service is a total failure.

I purchased a pair of frames and everything was great until I received them and a screw promptly fell out. Since there are no stores near me I asked if they could send me replacement screws. At first they said yes, but then a couple days later they informed me that they were no longer shipping replacement items. Um, excuse me? After spending a fortune on replacement screws and realizing none of them fit, I’m stuck with glasses I have to tape together until my insurance will pay for a new pair in a year. Terrible experience and they will never get my business again.