Warby Parker

I bought two pairs of glasses from WB. One pair was great. The other was sent extremely warped and with a slightly wrong prescription. I was a college student at the time and did not have the time to fix the issue and used the first pair as a backup. When I got around to fixing the issue I was put in contact with a lead support. They said I was ineligible for replacing my faulty glasses because I had gone over the 30 day return limit. At most, they offered a 50$ credit towards new glasses. In this situation, I feel that this was a beyond inadequate response to a completely faulty product. In the future, I will most likely go to another supplier.

I love that they are affordable. I wouldn't have glasses right now at all if they weren't so cheap at Warby Parker. The quality seems no different than glasses sold at an eye doctor. I like that you can try some on at home for free. However, their measurements are strange. The only pair that fit me were discontinued and now their other frames don't fit at all. They don't tell you the vertical length of the lenses in frames so it's super difficult to choose a pair without trying them on. And there are very few WP locations near people, and they only allow a few different pairs to try on at home. So it's very difficult choosing frames online. It's strange they don't disclose the vertical measurements of the lenses. And strange they don't have glasses in the measurements that fit me. Their smaller frames have giant size nose bridges that make them too big and fall off the face, their frames are either way too small or too big. The sizes make no sense.

I purchased 2 pairs of eyeglasses with progressive scratch resistant lenses in May 2022. I now notice one has a deep long scratch on the outer lens and the second pair has a small scratch. I have been wearing glasses for over 50 years and have never had a lens scratch before and now I have both recent pairs from Warby Parker scratched without me being aware of any trauma to them. I called customer service and they now informed me that the 1 year lens warranty is no longer in effect and it is now reduced to only 6 months. Although my in store purchase experience was very pleasant I am very unhappy with the quality of the lenses and the small amount offered towards replacing the lenses.

I have been shopping with WP since the first brick and mortar store opened in SF-- never had a problem with quality, fittings or customer service. In August 2022 I ordered two pairs: distance rx and computer rx. The first shipment (to my home, not the store) arrived with two pairs, but both with the same rx. I sent back the duplicate pair and waited for the right rx to arrive. It arrived with massive crazing across the right lens. I had to take photos to secure a replacement pair. The replacement pair took a month to arrive because they had to ship it to the East Coast first for "quality control" to ensure that the lenses did not have crazing. When it finally arrived the lenses looked good, but the right arm of the frames was bent/warped. That was mid-fall 2022.

I used to love the idea of this brand.. until you deal with nasty customer service. Unfortunately back in 2017 I had ordered a try on and the company sent me a few pairs. I’d never got my order and believed it was on Fedex which was ok with me. I had emailed and contacted the company and they were aware. Now it’s 2023 and it seems this issue was not resolved. I called to order my four pairs to try on and the customer service representative accused me of stealing back in 2017!!! They held my order and stated I won’t be able to get any pairs and hung up. I would have resolved this kindly but now I take back my purchase and don’t want to ever use this company again. Disgrace! Such a big-name brand to have horrible customer service. Please go elsewhere.

This service is supposed to be a convenience, but made the process of ordering a returning lenses an absolute nightmare. Beware: you will have to fight tooth and nail to receive a refund if you used your insurance benefits at the time of purchase. I’d strongly recommend using ANY other service.

I had a fantastic experience in the Lehigh Valley store. The doctor was the best I’ve ever seen (I’ve seen a few). The exam was thorough and my prescription was excellent. They nailed it. The service was outstanding, the staff warm and professional and the glasses a perfect fit. I’m not paid by these people and not related to them. I just read all these lousy reviews and wanted to show folks that the experience can be outstanding. Mine was.

My plan was to order glasses in Dec on my 2022 plan, then order more on my 2023 plan. After completing my order Warby Parker (WP) failed to file against my insurance company and billed the credit card I was required to give WP to start the process. My ins company told me the policyholder cannot file the claim, only the provider. WP's email to me stated, in part, that: "we cannot retroactively apply your insurance....we can create a full return/exchange for the frame you choose to apply your benefits. The resulting order could then have your 2023 benefits applied up front and you would be refunded less your out-of-pocket costs". Due to WP's incompetence I lost out using my 2022 benefits. I returned the glasses for a full refund and will shop elsewhere.

My wife tried to get prescription glasses today at the Warby Parker store on 5th Ave and 15th Street in Manhattan. After paying $99, the store manager insisted on having an email address on file. My wife, in her late 70s, has no account and never used email. She offered a mobile phone number, a home phone number and an address. The manager insisted on email and would not budge even when my wife told her she will cancel her order. So much for flexibility. I can only speculate that having an email on record gives WP the right to advertise long after the glasses are delivered. The inflexibility and rudeness of the manager is inexcusable. In the past, I have ordered eight pairs of glasses from WP. After this fiasco, we will find alternatives. Well done WP!

I have a pair of Warby Parker prescription sunglasses and the outside surface of the lenses have deteriorated. Looks like there is some sort of coating on the lens and it is cracking. This is occurring on about 50% of the lens area. I've noticed this problem for about a year and it has continuously worsened. I bought the glasses in Nov 2019 and take very good care of them. They are always stored in the original case. Called Warby Parker and they offered a $50 credit towards a new pair. They do not offer and repair option. Made in China - beware of the poor quality. Will not be purchasing again or accepting the meager credit.