About Warby Parker
Warby Parker designs and sells prescription eyewear and sunglasses. For every pair of glasses sold, Warby Parker donates a pair of eyeglasses to someone in need around the world. Customers can shop in a Warby Parker store or have the company mail them up to five frames to try on at home.
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Warby Parker Reviews
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I bought two pairs of glasses from WB. One pair was great. The other was sent extremely warped and with a slightly wrong prescription. I was a college student at the time and did not have the time to fix the issue and used the first pair as a backup. When I got around to fixing the issue I was put in contact with a lead support. They said I was ineligible for replacing my faulty glasses because I had gone over the 30 day return limit. At most, they offered a 50$ credit towards new glasses. In this situation, I feel that this was a beyond inadequate response to a completely faulty product. In the future, I will most likely go to another supplier.
Hi Juan — thank you for sharing this feedback with us. We are sorry to hear about your experience and we would love to connect further and help from here. Please message us your email address or order number so we can follow up!
I love that they are affordable. I wouldn't have glasses right now at all if they weren't so cheap at Warby Parker. The quality seems no different than glasses sold at an eye doctor. I like that you can try some on at home for free. However, their measurements are strange. The only pair that fit me were discontinued and now their other frames don't fit at all. They don't tell you the vertical length of the lenses in frames so it's super difficult to choose a pair without trying them on. And there are very few WP locations near people, and they only allow a few different pairs to try on at home. So it's very difficult choosing frames online. It's strange they don't disclose the vertical measurements of the lenses. And strange they don't have glasses in the measurements that fit me. Their smaller frames have giant size nose bridges that make them too big and fall off the face, their frames are either way too small or too big. The sizes make no sense.
Hi Dakota — thank you very much for reaching out and sharing this feedback with us. We absolutely understand the frustration with not having the vertical measurements on our site, and we have passed this feedback along to our team. In the meantime, we are always happy to give you those measurements if you reach out to our team. Additionally, we are so sorry you are having trouble finding the perfect fit! If you would like help selecting a frame, please message us your email address.
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I purchased 2 pairs of eyeglasses with progressive scratch resistant lenses in May 2022. I now notice one has a deep long scratch on the outer lens and the second pair has a small scratch. I have been wearing glasses for over 50 years and have never had a lens scratch before and now I have both recent pairs from Warby Parker scratched without me being aware of any trauma to them. I called customer service and they now informed me that the 1 year lens warranty is no longer in effect and it is now reduced to only 6 months. Although my in store purchase experience was very pleasant I am very unhappy with the quality of the lenses and the small amount offered towards replacing the lenses.
I now see there are many bad reviews about Warby Parker lens quality and ease of scratching despite the anti scratch coating. I will no longer buy my glasses from Warby Parker and will return to my local optical shop where I have bought glasses for my family for years with no issues of scratches and that was without any anti scratch lens upgrade. Cheaper was definitely not better in this case. Buyer beware of the poor Warby Parker lens quality.
Hi Stefanie — thank you for reaching out and sharing this feedback with us. We are very sorry to hear about your scratched lenses and we would be happy to help. Please send us a message with your email address so we can get in touch!
I have been shopping with WP since the first brick and mortar store opened in SF-- never had a problem with quality, fittings or customer service. In August 2022 I ordered two pairs: distance rx and computer rx. The first shipment (to my home, not the store) arrived with two pairs, but both with the same rx. I sent back the duplicate pair and waited for the right rx to arrive. It arrived with massive crazing across the right lens. I had to take photos to secure a replacement pair. The replacement pair took a month to arrive because they had to ship it to the East Coast first for "quality control" to ensure that the lenses did not have crazing. When it finally arrived the lenses looked good, but the right arm of the frames was bent/warped. That was mid-fall 2022.
I did not pursue a third replacement because I am homebound and desperately needed glasses to see/work and could not wait any longer-- Also I thought...fine, consumer beware, I will never order from WP again. Jump forward to January 2023...crazing on the edges of the lenses of both pairs has started. It's creeping away from the frame edges towards my main focal point.
I called WP this morning to request a full refund. I was told there is no refund possible; 30 day money back and that's it. The customer service folks I spoke with were polite but unrelenting. They offered to ship replacement pairs but I told them that I don't trust the product or their production service model anymore. I am very unhappy and out $420-- homebound and using outdated rx glasses in the meantime. Please note: the outdated rx glasses on my face right now are Warby Parkers! I bought them six to eight years ago-- no crazing, no quality problems. Don't shop here unless you can afford the financial loss or are just looking for cosmetic frames where there is no risk of crazing.
Hi Christine — thank you very much for sharing this feedback with us. This is certainly not the experience we aim to provide, and we are incredibly sorry to hear about this. Please send us a message with your email address so we can follow up and help from here.
I used to love the idea of this brand.. until you deal with nasty customer service. Unfortunately back in 2017 I had ordered a try on and the company sent me a few pairs. I’d never got my order and believed it was on Fedex which was ok with me. I had emailed and contacted the company and they were aware. Now it’s 2023 and it seems this issue was not resolved. I called to order my four pairs to try on and the customer service representative accused me of stealing back in 2017!!! They held my order and stated I won’t be able to get any pairs and hung up. I would have resolved this kindly but now I take back my purchase and don’t want to ever use this company again. Disgrace! Such a big-name brand to have horrible customer service. Please go elsewhere.
Hi Destiny — we are so sorry to hear about your experience. This is absolutely not the experience we aim to provide our customers and we would be happy to help from here. Please send us a message with your email address so we can follow up with you.
This service is supposed to be a convenience, but made the process of ordering a returning lenses an absolute nightmare. Beware: you will have to fight tooth and nail to receive a refund if you used your insurance benefits at the time of purchase. I’d strongly recommend using ANY other service.
Hi Taylor — thank you for reaching out and sharing this feedback with us. This is not the experience we aim to provide and we would be happy to help from here. Please message us your email address so we can follow up.
I had a fantastic experience in the Lehigh Valley store. The doctor was the best I’ve ever seen (I’ve seen a few). The exam was thorough and my prescription was excellent. They nailed it. The service was outstanding, the staff warm and professional and the glasses a perfect fit. I’m not paid by these people and not related to them. I just read all these lousy reviews and wanted to show folks that the experience can be outstanding. Mine was.
My plan was to order glasses in Dec on my 2022 plan, then order more on my 2023 plan. After completing my order Warby Parker (WP) failed to file against my insurance company and billed the credit card I was required to give WP to start the process. My ins company told me the policyholder cannot file the claim, only the provider. WP's email to me stated, in part, that: "we cannot retroactively apply your insurance....we can create a full return/exchange for the frame you choose to apply your benefits. The resulting order could then have your 2023 benefits applied up front and you would be refunded less your out-of-pocket costs". Due to WP's incompetence I lost out using my 2022 benefits. I returned the glasses for a full refund and will shop elsewhere.
Hi Matthew — thank you for reaching out and sharing this feedback. We are so sorry to hear about your experience and we would be happy to help from here. Please message us your email address so we can follow up.
My wife tried to get prescription glasses today at the Warby Parker store on 5th Ave and 15th Street in Manhattan. After paying $99, the store manager insisted on having an email address on file. My wife, in her late 70s, has no account and never used email. She offered a mobile phone number, a home phone number and an address. The manager insisted on email and would not budge even when my wife told her she will cancel her order. So much for flexibility. I can only speculate that having an email on record gives WP the right to advertise long after the glasses are delivered. The inflexibility and rudeness of the manager is inexcusable. In the past, I have ordered eight pairs of glasses from WP. After this fiasco, we will find alternatives. Well done WP!
Hi Andrew — thank you for reaching out to us about this. We are very sorry to hear about this and we will be passing this feedback along to our store team. Additionally, we would be happy to get an order setup for your wife. Please message us your contact information and we will get back to you as soon as possible.
I have a pair of Warby Parker prescription sunglasses and the outside surface of the lenses have deteriorated. Looks like there is some sort of coating on the lens and it is cracking. This is occurring on about 50% of the lens area. I've noticed this problem for about a year and it has continuously worsened. I bought the glasses in Nov 2019 and take very good care of them. They are always stored in the original case. Called Warby Parker and they offered a $50 credit towards a new pair. They do not offer and repair option. Made in China - beware of the poor quality. Will not be purchasing again or accepting the meager credit.
Hi Jim — thank you for reaching out and sharing this feedback with us. We are sorry to hear about your lenses, and we will absolutely be passing this feedback along to our team. Please email firstname.lastname@example.org if you’d like to connect further—we would be happy to follow up.
Warby Parker author review by ConsumerAffairs Research Team
Founded in 2010, Warby Parker offers a unique take on vision. Designing and selling vintage inspired frames, they give away a pair of glasses to someone in need for each pair that they sell.
Funky, fun frames: Instead of moving toward minimal, Warby Parker designs stand out, making a fashion statement.
Try before you buy: Warby Parker lets you pick up to five frames to try out before making a purchase. They ship you five samples to show off to your friends, you pick your favorites, they ship your prescription glasses and you return the samples with free return shipping.
Multiple locations: Although Warby Parker is a boutique retailer, they have 13 locations nationwide, so buyers can often visit a store to check out the selection in person.
Rainbow colors: Warby Parker sells their own designs, which are available in virtually every color of the rainbow.
Sunglasses: In addition to their line of unique optical glasses, they also make some eyewear designed for fun in the sun.
Warby Parker Company Information
- Company Name:
- Warby Parker
- Year Founded:
- 161 Avenue of the Americas
- New York
- Postal Code:
- United States
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