Warby Parker Reviews

I went to the WP Albany store after seeing a pair of frames I saw on their website. I need progressive lenses, so I knew that the $95 deal was not going to happen. The woman and I went through what I thought were the only options I had to consider. I picked their cheapest progressive lens, which was quoted to me at $230, over the next level which was quoted to me at $300. Then she asked about Anti-reflective coating at $35, I said yes to that and $50 for Polarized lenses. The total came to $510. It had been a difficult and trying month, and my brain was apparently not functioning properly as I forked over the credit card and went on my way.

Avoid. Will not accept my information to delete my account after they did not fulfill my order.

I ordered contacts as a first time customer. I paid the additional $25.00 for expedited shipping on 6/12/26. My order shipped on 6/16/22 and is not expected to arrive until 6/22/26. It was sent via regular USPS. I reached out to customer service to get a refund of the $25.00 as I'm not sure in what world 10 days is expedited shipping and they refused stating that my order should arrive by 6/17/22. That has not happened. I-800-Contacts will match price and ship over night for 19.99. I will be returning the WP contacts if they ever arrive and will never do business again. Congratulations on getting a first and last time customer.

Best experience ever - could wander around and check out the glasses myself - staff member was excellent - chose the glasses prescription in and that was it! Really good prices - definitely recommend!!!

The cost and styles of the frames are phenomenal, but the lenses are not great. The built-in anti-glare coating is the most annoying thing ever; I constantly have to clean them because it makes the lenses smudge so easily.

I went because the prices were good. The old adage you get what you pay for. Very limited frames for glasses with adj nose pads. Very sterile environment. Stood at a counter to get the glasses measured for progressive frames. Got glasses in 2 weeks. Needed adj, went back same atmosphere and the adj made them worse fitting as time went on. Realized the frames don't flex like the glasses I purchased at my eye doc. Again you get what u pay for. Definitely my only experience with them.

I looked around for about a month looking for the right frames and settled on Warby Parker. I was told I would get them in 7-10 days but it took TWO MONTHS. I was very disappointed.

My experience was good. The glasses are awful. I get progressive lenses. I opted for the same style in a different color. My current glasses may be three years old. The frames were $195. The distance part of the glasses is not as crisp as my old prescription. The reading part is blurry. I was hoping as I chose the same frames, they would be able to make lenses that worked for me. On another note, the quality of the frames was inferior. They felt like a two-dollar pair of sunglasses. Everything was loose and wiggled around. Not nearly as sturdy as the current pair I have in the same style, just a different color.

Corporate corrected the issue by offering a partial voucher for new glasses.

I have purchased several pairs of glasses over the years from Warby Park and indeed written great reviews in the past and referred people to them. In the last year they have diminished in quality control and customer service. Certainly, will try another company next week. Sad.