Warby Parker Reviews
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About Warby Parker
Warby Parker designs and sells prescription eyewear and sunglasses. For every pair of glasses sold, Warby Parker donates a pair of eyeglasses to someone in need around the world. Customers can shop in a Warby Parker store or have the company mail them up to five frames to try on at home.
Warby Parker Reviews
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- 4,889,230 reviews on ConsumerAffairs are verified.
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Reviewed May 20, 2026
Warby Parker was in network for my insurance company and I thought would operate like a normal eye doctors office. They do not and should only be used for eyeglasses or contacts. The doctor prescribed me a prescription medication and submitted to the pharmacy with an error. I have no way to contact my doctor to fix the issue except driving 30 min back to the store to hope the doctor will see me. Warby Parker gives you no access to the actual doctor.
Reviewed May 17, 2026
Be careful buying Warby parker sunglasses. Scratch easily and cant do anything about it. They suggested I just buy a new pair. Never will again.
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Reviewed May 17, 2026
Really liked Warby Parker when I first got my glasses years ago. Unfortunately, quality has decreased considerably. The glasses and lenses are of poor quality and seem to be getting worse with time.
Reviewed May 1, 2026
False advertisement. My glasses ended up over $500.00. My daughter's $450.00. My husband's over $500.00. Waited 3 weeks for arrival. Then I found out that they donate a free pair for every pair purchased. We're on Social Security, I could use a free pair! Scam!!!
Reviewed May 1, 2026
Glasses are wobbly and cheap and after 5 weeks I have started to use my old Martha Stewart glasses I bought for 3.99 2024 in an outlet. Will never buy another pair from them.
Reviewed April 25, 2026
Updated on 04/27/2026: WP did respond and answered my question about shipping practices. Suppose to receive order on 4/28, well over the two weeks we were told to expect order to arrive.
Original Review: Wife ordered two pairs of glasses from the local WP store. Sales person was not very qualified for the fitting of bi-focals. Received confirmation of order through email. Instead of shipping both pairs at the same time, the glasses were shipped separately. One pair (sunglasses) arrived at our home, but the pair of that was needed ended up shipping to the Midwest and to Oregon and back to the Midwest. It's been over two weeks since ordering. Contacted customer service and could barely understand the foreign speaking reps. They could just assure that the glasses were on their way, but had no idea why they were shipped that way. Hopefully the glasses will arrive in one piece and are correct. Keeping fingers crossed. Will not use them again.
Reviewed April 21, 2026
Tried to log BACK into my account to REorder contacts, website keeps giving error message, Signed up with a new email address to reorder my contacts and it wouldn't let me make a new account. Called to customer service and and they hung up on me 30 seconds into the call. DO NOT USE THEM FOR ONLINE ORDERS. TERRIBLE ALL AROUND.
Reviewed April 6, 2026
Warby Parker customer service is absolutely the best. I had 2 pair of glasses for over 5 months and didn't wear them because the script wasn't correct due to doctor error. It took my annual doctor trip to discover the doctors error. I contacted customer service via email and presented my dilemma..I cant wear the first pairs but insurance won't cover new ones and I was stuck with glasses I couldn't see out of. They were so understanding and replied immediately. They escalated my problem and they offered to replace my glasses with new ones. I am so satisfied and appreciative of the people I chatted with via email. Top notch customer service and great people!
Reviewed April 6, 2026
My husband and I have been using Warby Parker glasses for years. Such an affordable price and really good quality frames! I had an issue with the look of the frames I just purchased. Customer service kindly helped me set up a free exchange and my new pair are now on the way. Oh, the other thing is they told me previously that my other glasses would be arriving within 14 days. The day after I ordered them, they were shipped out and arrived 5 days after ordered. Amazing!
Reviewed April 4, 2026
I scheduled 3 appointments for eye exams because they advertise everything for 95.00! I was thinking they were similar to America's Best were the exam, and eyeglasses are all-inclusive with the price you pay for the frames included with your visit! MAN I WAS WRONG! THEY state the appointment and the prescription are for 95.00 and the frames are EXTRA! HELL I could have went to America's Best! This is crazy so now I'm out of 400. Bucks for 2 glasses! NEVER AGAIN! It's a shame the personnel was really Nice!
Warby Parker author review by ConsumerAffairs Research Team
Founded in 2010, Warby Parker offers a unique take on vision. Designing and selling vintage inspired frames, they give away a pair of glasses to someone in need for each pair that they sell.
Funky, fun frames: Instead of moving toward minimal, Warby Parker designs stand out, making a fashion statement.
Try before you buy: Warby Parker lets you pick up to five frames to try out before making a purchase. They ship you five samples to show off to your friends, you pick your favorites, they ship your prescription glasses and you return the samples with free return shipping.
Multiple locations: Although Warby Parker is a boutique retailer, they have 13 locations nationwide, so buyers can often visit a store to check out the selection in person.
Rainbow colors: Warby Parker sells their own designs, which are available in virtually every color of the rainbow.
Sunglasses: In addition to their line of unique optical glasses, they also make some eyewear designed for fun in the sun.
The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.
Warby Parker Company Information
- Company Name:
- Warby Parker
- Year Founded:
- 2010
- Address:
- 161 Avenue of the Americas
- City:
- New York
- State/Province:
- NY
- Postal Code:
- 10013
- Country:
- United States
- Website:
- www.warbyparker.com