Warby Parker Reviews

False advertisement. My glasses ended up over $500.00. My daughter's $450.00. My husband's over $500.00. Waited 3 weeks for arrival. Then I found out that they donate a free pair for every pair purchased. We're on Social Security, I could use a free pair! Scam!!!

Glasses are wobbly and cheap and after 5 weeks I have started to use my old Martha Stewart glasses I bought for 3.99 2024 in an outlet. Will never buy another pair from them.

Updated on 04/27/2026: WP did respond and answered my question about shipping practices. Suppose to receive order on 4/28, well over the two weeks we were told to expect order to arrive.

Tried to log BACK into my account to REorder contacts, website keeps giving error message, Signed up with a new email address to reorder my contacts and it wouldn't let me make a new account. Called to customer service and and they hung up on me 30 seconds into the call. DO NOT USE THEM FOR ONLINE ORDERS. TERRIBLE ALL AROUND.

Warby Parker customer service is absolutely the best. I had 2 pair of glasses for over 5 months and didn't wear them because the script wasn't correct due to doctor error. It took my annual doctor trip to discover the doctors error. I contacted customer service via email and presented my dilemma..I cant wear the first pairs but insurance won't cover new ones and I was stuck with glasses I couldn't see out of. They were so understanding and replied immediately. They escalated my problem and they offered to replace my glasses with new ones. I am so satisfied and appreciative of the people I chatted with via email. Top notch customer service and great people!

My husband and I have been using Warby Parker glasses for years. Such an affordable price and really good quality frames! I had an issue with the look of the frames I just purchased. Customer service kindly helped me set up a free exchange and my new pair are now on the way. Oh, the other thing is they told me previously that my other glasses would be arriving within 14 days. The day after I ordered them, they were shipped out and arrived 5 days after ordered. Amazing!

I scheduled 3 appointments for eye exams because they advertise everything for 95.00! I was thinking they were similar to America's Best were the exam, and eyeglasses are all-inclusive with the price you pay for the frames included with your visit! MAN I WAS WRONG! THEY state the appointment and the prescription are for 95.00 and the frames are EXTRA! HELL I could have went to America's Best! This is crazy so now I'm out of 400. Bucks for 2 glasses! NEVER AGAIN! It's a shame the personnel was really Nice!

I purchased 2 pair of sunglasses from WP - 1 year apart. Both of them were poor quality lenses. I have a bifocal prescription, so I paid >$300 for these lenses. They both dimpled or got bubbles in them, making them unusable. I tried to work with WP to try something else, or get yet another new set of lenses, they offered me $20. Insulting. I have purchased other glasses from them over the years, and I will say the quality has gone down. The very first pair I bought 10+ years ago was the best.

The online experience for me is PERFECT. I can try on the glasses and order exactly what I want/need. The brick-and-mortar store on Walnut Street in Center City, PA, is horrible. I took my sunglasses in to be adjusted and have not heard back from the store. I NO LONGER HAVE SUNGLASSES THANKS TO THIS INEFFICIENT OPTICIAN AND STORE STAFF. I got no receipt and no order number. I was told they would have the sunglasses adjusted in a short time, so I did not need a receipt. They took my email and phone number. Guess I am ignorant for trusting them. Save time, money, and effort by using the online ordering.

Extremely disappointed. This is the second time I’ve paid for expedited shipping with Warby Parker, and the second time my glasses have ended up delayed with no clear explanation of where they are. There are plenty of other reasonably priced eyewear companies that reliably deliver on time. Based on my experience, I recommend looking elsewhere. I won’t be ordering from Warby Parker again.