Warby Parker Reviews

I went to the store on the Country Club Plaza, Kansas City for an eye exam and to purchase new glasses. Staff were incredibly helpful, friendly, and efficient. They were able to answer all my questions and provide advice. I really felt they were trying to help instead of just make a sale. Makena helped me choose frames. She was patient and kind, and really helped me understand the costs and insurance intricacies. Even though this company does not carry my preferred style of rimless, I will shop here purely for the quality of service I received. I purchased two pairs of glasses. Additionally, on two separate occasions, in the same store, Gillian has helped me in an emergency, fixing previous frames from another store so I was able to take them on an upcoming trip. This was not an easy fix and she willingly helped with no cost to me and no expectation of future business. I could not be more happy with the friendliness and service provided.

I went to Warby Parker in NYC at 73 5th avenue. The entire visit, as always, was wonderful. I want to give praise to the Dr., as well as Nikeem who is sooo kind and talented, Danny, and Kim. They all helped me get the right prescription and the right styles for me, which is not easy because I tried on so many styles. They are all so wonderful and really know what they are doing.

I'm writing to share my incredibly positive experience at your 4475 Roswell Road Marietta, GA location yesterday. I was thoroughly impressed with the service I received. First, I had an eye exam, which was very good. Dr. was knowledgeable and thorough, which gave me confidence in the service provided. Then your representative ** took over. She was nothing short of spectacular in giving me amazing service. Not only did we explore all options of lens replacements vs. new frames, but she took the time to go into the back room to bring out new and other frame styles per my stated preferences. **'s exceptional service, her well-informed and knowledgeable approach, and her professional and arresting personality truly made my experience memorable. Her colleagues ** and ** were excellent as well, contributing to my experience.

I came home from work to find my 4-month old pair of Warby Parker glasses was a playtoy for my puppy. Needless to say, I was panicking because my prescription is quite high, therefore new glasses are quite expensive. My customer service person, Devynne, gave me all options in regards to replacement and was efficient, courteous and professional. She helped ease my nerves and within 20 minutes, a new pair of glasses were ordered! I've had nothing but good experiences with this company and plan to use them for all future pairs! Thank you!!!

Before I read reviews I ordered a pair of glasses online. It occurred to me a day or so later to look up reviews and what I found was worrisome. I’m delighted to say that I have nothing negative to say. I virtually tried on several pairs of glasses, picked a pair I thought might work for me, put in my prescription online, did their PD measurement as required. I have absolutely no complaints. Thank you Warby Parker.

I bought glasses from Warby Parker a couple years ago to find out that my lenses have been too strong this whole time when I got my eye exam today. My prescription has not changed but when the optometrist looked at my lenses the glasses were too strong. I spent hundreds of dollars to get glasses that weren't even my exact prescription. He explained that when a prescription is too strong it can lead to eye strain which could explain why my eyes have been irritated and tired. Stay away from Warby Parker. Hundreds of dollars I'm never going to get back. Go somewhere that's going to do it right and not compromise on quality and exact lenses.

Sadly, my experience is consistent with several other 1 star reviews in that my glasses are yet to appear. Each time I call, I get the sincerest sounding apologies; yet, no action results! In late September of 2024, I visited a WP store and ordered glasses using the prescription they provided following an eye exam in the store. Within a week of placing the order, I received an email telling me my order was on the way. I was ecstatic that things were moving so quickly.

They are so oily all the time, I can't keep them clean... from my eyelashes according to the store. Wild. Need to find some oleophobic coated lenses from an online store with a reasonable price, maybe Costco or Walmart might have them?

I purchased a pair of progressive glasses on Nov. 4 and was told that the turn around time was 7-10 days. Well today (Nov. 20) would make that 16 days. I called a few times and was told that they were not ready yet. Today I was told that they were delivered, then I was told they didn’t know. This went on for 5 minutes until the representative said they were delivered to the store (which is not what I asked for). Additionally, they were using an old e-mail address that is no longer working even though my new email was given to her, she wrote it down and said it would be changed. I now need to go to the store to pick them up, and that is definitely a problem for me. Not happy with the final outcome. At least they finally figured out where they are.

I purchased several pairs of glasses over 7 months ago. Warby Parker claims they are scratch resistant but I called to see if I could get a lens replaced (large cute/scratch) and they refused because it had been over 6 months. I'm very disappointed and will never recommend Warby Parker to anyone.