Warby Parker

-People complaining about problems with their PolyCarbonate Scratch resistant lens, yes, they will scratch. They're just more 'Resistant.' Not, 'Scratch Free...' nowhere does it say that.

And with the people complaining about headaches and their lenses, that has nothing to do with lenses.

-This has to do with people not getting their Pupil Distance measurement with their Optometrist (Which you need to manually ask for, they won't just give it to you that can cause issues with vision as your eyes need to be aligned with the mid point of your lens). Also as said in the Warby Parker small handbook they give "New prescriptions will cause headaches and straining over the course of a few days." Now I will say the application they have for pupil distance won't always be accurate because you're using your phone cameras, so it's not the most reliant way to work with that aspect but not horrible either, just not preferred if you want highly accurate readings.

-Then about the UV Light, the coating was most likely damaged to exposure of some chemical which can damage any coating. Of common sense, this can be hair sprays, alcohol solvent solutions or anything of similar kind which can damage it if not cleaned off.

With my experience with Warby parker, in my simple terms. -> It is great. I went into my Optometrist, got my prescription, my girlfriend told me about Warby Parker as she has used this company before, instead of me using my old store vision works. Sure enough I did their quiz on what glasses would work best for me. Narrow, I ordered the 'Robbie' in Antique Silver with Single-vision, blue-light-filtering, scratch polycarbonate lenses with my uploaded image prescription from what I was given from my doctor.

The glasses are amazing quality, perfect fit no need to adjust (As some will actually need to also said in small booklet given). I received them extremely faster than expected with the extra $20 shipping. My vision was straining at first because of how worn my old glasses were, and they were a bit big. I had them for about 3 years. I'm 21 now and these are what I needed big time. I wanted to make sure what I was buying was worth it, so out of $200 I got my money's worth happily out of their glasses. (You get what you pay for) I received my glasses earlier today. I have never wanted to write a review. Until today. Got yourself a long term client. Thank you Warby P.

The frames were exactly as they looked online. I chose a red, which can be very hard to match, but Warby Parker was spot on with the shade. The glasses fit perfectly. I've never been able to say my glasses have been comfy ... until now! They seem very sturdy, they look fantastic, and the price was right. I got the anti-glare coating, standard on all their lenses, and I added the blue light filter since I'm on the computer 24/7. That increased the bill by $50, but the total was still only $145. That's less than I've ever paid for glasses I absolutely love. All in all, this was the most pleasant experience and outcome!

Mistakenly, they processed the order twice. So I called customer service to see if I could just return the frames and pay for the 2nd pair of lenses, since they were already made and would just be tossed. I mean it is my Rx, who can use them? They still said no. They said there is no way to process it in the system. I mean really? How wasteful and unaccommodating. Where is your customer service Warby Parker? Just do an override for goodness sakes! BAD, BAD RETAIL. Shame on you making us pay for more than we need and putting more plastic on the planet. BAD BAD customer service, not letting me pay for your mistake. I even wrote to customer service, same answer, 3 times, they just say no. I will now definitely think twice about Warby, in fact, maybe I will just buy the frames there and get the lenses elsewhere from now on. My Eye Dr. has no problem with ordering new lenses ever!

My doctor said they didn’t have a prescription, but the coating could be causing the issue. Now usually anti-scratch & anti-glare coating is an up-charge, but WP adds it on to all of their glasses. I call customer service back to tell them and they basically said, "Yea we add it to all of our glasses (aka TOO BAD), and maybe the intent isn’t to wear them on-top of contacts, but you’re past the 30 days and there’s nothing we can do for you!" I’m disgusted, $150 down the tubes because I didn’t call them within 30 days. I didn’t realize $150 would be enough for a company to want to lose a lifelong customer!