Warby Parker

I responded to an email from Warby Parker on 10/9/2022. They clarified I wanted single vision and not progressives. I also told them my PD was 61. I had it measured at the eye doctor’s. They ignored that and went by their measurement from their terrible PD software and made the lenses with a PD of 59. Since I have had these glasses I feel sick and have constant headaches. I look at the script on their website and see they ignored what I said. I am furious and the glasses have made me so sick for over a month.

I paid over $400 for a cheap pair of prescription glasses then I wanted to replace corrective lens with non-corrective lens (I had cataract surgery) and was willing to pay a reasonable price. The customer service rep informed me that the only option was for me to just purchase a completely new pair of glasses and they would credit me with $50 for my old pair. How generous!

The first time I placed an order, there was an issue with my PayPal account. I got a confirmation email, so I assumed my order went through with no issues. I eventually checked to see why it was taking so long, and it said that there was an issue so the order never shipped. I never got an email and nobody tried to contact me to let me know, so I ended up wasting a lot of time waiting for them. I contacted customer service and was on the chat for close to an hour. The employee I chatted with was really nice and tried to help, but she ended up charging me three more times but said she couldn't figure out what was wrong. I suggested I could just place another order and after 15-20 minutes, the attendant agreed. I placed another order with the same payment method and had no issues, so I have no idea what was going on there.

Warby Parker eyeglasses have serious issues with the protective coatings applied to their lenses. Their supposedly scratch-resistant coatings are anything but. The lenses appear to be spin-coated, resulting in vastly inferior lens protection. After less than a year, my $525 pair of WP eyeglasses are unwearable due to scratches and the coatings lifting off, and this is the second pair of WP glasses with which I've experienced this. Over my lifetime, I've owned eyeglasses from LensCrafters, Pearl Vision, Costco, Eyebobs, Visionworks - you name it, and none of these have ever shown the deterioration of lens coating and the resultant loss of clarity that the WP glasses have. Lesson learned...

I bought a pair of frames in 2020. They were progressives. First, the distance area of the lens is too high, so when I watch tv across the room I have to tilt my head down to see the screen clearly. Then the middle distance for computer is too far down so I have to lift my head when looking at the screen. Another neck age. Within a year, they were scratched. I returned them and the store took them back and I had to wait a week or so to get them back. Since then, the coating has degraded, so that the lenses look like they have smudges on them which cannot be removed. These are scratches--an optometrist I showed them to said they were dipped in a coating and the coating will eventually wear off, which I believe it is doing now, resulting in them being almost worse than wearing no glasses at all.

I was pleased with the quality of the frames and the service, but the lenses are - as others have noted - way too soft and "scratch resistant". Just plain misleading. I have had better luck with the quality of lenses in $3 readers from Walmart. I have had these only a few months and they are so scratched that I can't use them to drive at night. And I don't live in the desert or use rough cloths to clean my glasses, I am fastidious about using the lint-free cloth and no liquids. If there is not a glass option for your frames from these guys, go elsewhere. No need to drop $400 and have them last only a few months.

Went with Warby Parker because I liked the fact that you could try the frames at home before you bought them and I live in a small town with not many options for eyewear. Tried 5, found one I liked, ordered it. For about 165.00 I received the frames and the lenses loose in a box with no screws whatsoever holding them together. Contacted customer service who told me to get the glasses fixed at my expense and them forward them to receipt to be reimbursed. I thought that was a ridiculous answer so I contacted them again. This time, I was told they would send me another pair of glasses and that I could return the first pair, which I did.

I have had issues with Warby Parker in the past - getting the prescription wrong, faulty frames...etc. I wanted to give them another chance and ordered a pair of sunglasses with expedited shipping. I received no update on my order after 8 business days. I followed up with their online chat. I was told my order was "standard shipping". When I told them I paid for expedited shipping they apologized and yes, agreed they saw expedited shipping and that my order was arriving today. Then proceeded to write back in the chat that the order was in fact delayed with no date of delivery. I asked why I would not receive communication regarding my order as I'm traveling and will not be at the address for delivery. I was offered no explanation other than "I can cancel your order". Rather than offering a solution, they simply cancelled my order. So I went to LensCrafters at lunch and ordered a similar pair in an hour.

I have had my new glasses for 9 month and they now have many very small scratches on the lenses. They are almost unusable so I emailed the company and they said they were sorry, but they have a 6 month warranty on scratches and I was past the time frame. (It was 12 months when I bought them>?) . They offered me $150 off a new pair ($450 new). I am very disappointed and feel like I have been lied to. I bought the Callen (Eyeglasses) Progressives light responsive Frame with polycarbonate Rx lenses Anti-scratch and anti-reflective coating included. Will not buy from them again since their product is inferior.

I purchased a $450 pair of glasses a year and a half ago and now there are small scratches all over the lenses.... I paid for scratch resistant lenses. Never used a cloth other than what they told me to use, I called them and they told me the scratch resistant warranty is only good for one year and that they could give me $150 of of new lenses. What a joke, they're either scratch resistant or they're not, I have a pair of eye glasses that are 25 years old that still don't have scratches on them. What a rip off Company!!!. I'm a hair stylist. I will tell so many people.