Warby Parker Reviews

I went to the store on the Country Club Plaza, Kansas City for an eye exam and to purchase new glasses. Staff were incredibly helpful, friendly, and efficient. They were able to answer all my questions and provide advice. I really felt they were trying to help instead of just make a sale. Makena helped me choose frames. She was patient and kind, and really helped me understand the costs and insurance intricacies. Even though this company does not carry my preferred style of rimless, I will shop here purely for the quality of service I received. I purchased two pairs of glasses. Additionally, on two separate occasions, in the same store, Gillian has helped me in an emergency, fixing previous frames from another store so I was able to take them on an upcoming trip. This was not an easy fix and she willingly helped with no cost to me and no expectation of future business. I could not be more happy with the friendliness and service provided.

I went to Warby Parker in NYC at 73 5th avenue. The entire visit, as always, was wonderful. I want to give praise to the Dr., as well as Nikeem who is sooo kind and talented, Danny, and Kim. They all helped me get the right prescription and the right styles for me, which is not easy because I tried on so many styles. They are all so wonderful and really know what they are doing.

Went to the Tucson store yesterday for an optometry exam and possible change in my contacts as well as new glasses. The entire experience was truly flawless. The optometrist was thorough and professional (I’m a recently retired surgeon) and the staff were great. Came out of there extremely impressed and was not really expecting that. Highly recommend.

I'm writing to share my incredibly positive experience at your 4475 Roswell Road Marietta, GA location yesterday. I was thoroughly impressed with the service I received. First, I had an eye exam, which was very good. Dr. was knowledgeable and thorough, which gave me confidence in the service provided. Then your representative ** took over. She was nothing short of spectacular in giving me amazing service. Not only did we explore all options of lens replacements vs. new frames, but she took the time to go into the back room to bring out new and other frame styles per my stated preferences. **'s exceptional service, her well-informed and knowledgeable approach, and her professional and arresting personality truly made my experience memorable. Her colleagues ** and ** were excellent as well, contributing to my experience.

Beautiful store….Prompt service….Quality eyeglasses.... Great staff....Very knowledgeable and helpful…I would send my friends and family to Warby Parker.. Eyeglasses are delivered to your door quickly....thumbs up…

DO NOT BUY!!!! I purchased two pairs of glasses. They told me they would contact my Dr and get my RX. A few days later and I receive an email that I needed to contact my Dr's office for RX. I make an appt, have a new eye exam and get a new RX. I send that to Warby Parker and they tell me I should receive day glasses in 7-10 days. Both glasses arrive and I am excited to try them on. I put them on and couldn't see a thing! I don't know who's RX they put in my glasses, but it was not mine. Now I have to take them back to the store where I purchased them to get a refund. Do not waste your time or money!

Slow. Incompetent. Misleading. I’ve tried to order the same thing twice and have had an issue both times. The website says delivery in 5-7 days but when you contact them they say it’s 10 days. So they are untruthful right from the get go. I asked them to charge an FHA card for a certain amount and they didn’t listen and the payment was rejected. And order cancelled. Just a difficult company to deal with all around.

Really disappointed. Bought a pair of sunglasses a year ago and a few months into having them one of the screws came loose. I bought them to the store to repair them and they told me I would have to buy a new pair. Not the quality or customer service they preach. All in all last time I buy anything from them

If I could give Warby Parker a negative 10, I would. One star is MUCH too generous!!! DO NOT buy from Warby Parker, unless you're okay with throwing your money away for nothing! I paid $345 and have been waiting for my glasses for almost 3 weeks now. And when I try to contact them for help, I get NO help!!! No one can seem to figure out the issue with my order and at one point, I was told that I didn't have an account, much less an order (even though I have an order #)!! I've complained to Paypal (who I purchased the glasses through), so hopefully I will get my money back, though not expecting that to happen! In an economy where $345 is like $10,000 to many of us who are struggling to just afford groceries, this is yet one more company scamming the American people!! So pissed!!!

Such a disappointing experience. I went to the Houston City Centre location. First of all I had checked to make sure my insurance was accepted. I was told it was until I got to the store and they said it wasn't. I ordered two pairs of glasses totaling close to $1000 (I wear progressive lenses). They barely measured where the progressives needed to hit and, although I thought the frames were loose, they didn't measure fit at all. I received both pairs today. They are so loose they are falling off my face. I tried to call the store to see when a good time to come in for adjustments would be and was routed to the main line and was told they don't have phones at the store (seriously?). They were going to email the store to set up a time, but needed my order number which was nowhere on the box. I'm sorry but if I spend $1000 with your business, I expect more than excuses why nothing is as it is advertised. I will not be doing business with them again.