Warby Parker Reviews

My Lorena glasses are elegant and affordable. I even really enjoyed the customer service experience in their Cherry Hill, NJ location. Today, that's not as common as it used to be so it really stood out to me.

Despite a few misunderstandings like not provided with a safe appropriate case for foldable frames or delivery confusion due to a misleading email, I commend Stephen and Josh in Milford for the way they resolve such matters as quickly as possible. Josh is my go-to optician along with Dr. ** as the next stage up for prescription precision. I love my frames and see better! Thanks gentlemen, Paula **

I have been a loyal customer of Warby Parker for over 12 years (back when you could only get them sent in the mail for at-home try-ons) and they have never disappointed me. The dedication to affordable eyewear along with many style choices and fantastic customer service has had me returning to them year after year. So when I had hit my first ever snag in ordering my new pair of glasses I went to my New local storefront in Lancaster, PA where Victoria (the manager) was so helpful. She spent over 40 min on the phone trying to rectify the problem due to a computer issue along with an insurance issue and was so pleasant about it all even though it was a holiday and IT was short staffed.

I ordered two pairs of glasses, both progressive. One pair arrived perfect, the second pair far from perfect. I should have gone back to the store, they were so great when I made my initial purchases. I made the mistake of calling customer service and they were horrible. Eventually after weeks I was able to speak with a supervisor who really showed he cared and was going to fix my issue. Unfortunately it was not fixed and I went into the store. I worked with JaLinda. She listen intently, she was so very helpful and left more than satisfied, she saved my feelings about Warby Parker for the positive.

While the price of the products are a bit pricey, they are of high quality and I get endless compliments on my glasses. Renewing my prescriptions online was incredibly easy, for both contacts and glasses. This year, I ordered contacts and mistakenly sent to an old address, when I called in, I received NO AUTOMATED RESPONSES! I was in absolute shock to reach a rep right away, absolutely great experience talking to my rep as well. She quickly reordered my contacts to the new address, the call lasted less than 8 minutes. Warby Parker has yet to let me down in the past two years I've switched to them.

Horrible customer service. Incompetence plus not caring = Warby Parker. Shame on them. It took over an hour to get the simplest question answered. Talk about not caring about customers and total stupidity.

Don't waste your time with Warby Parker! Over the years I've purchased probably ten pair of glasses from WP and have been overall satisfied. However, the customer service has taken a nose dive off a cliff in the past year. Warby Parker is not the company it used to be. It's never taken more than two weeks to receive an order. I am now on day 30 of waiting for my most recent order. I've contacted customer support twice and they can't give me any information about the ship date of my order. The attractive thin

I've been very disappointed by the quality of Warby Parker lenses. They scratch incredibly easily and, after a year or so, become very foggy and heavily scratched, despite the considerable care I take in cleaning them (micro-fiber cloths). My night vision while driving has become particularly impaired, as a halo effect from ongoing cars greatly diminishes my eyes' acuity. It is very disappointing to me, because I like the choice of styles and the overall ease of fitting and ordering glasses. My last two pairs -- both progressives and hence quite expensive -- scratched badly within a year (but were still usable during the brief six-month warranty period). Warby Parker really needs to conduct far better quality control on its vendors -- I would pay more for eyeglasses that are more durable. It's obvious that I must do far better research in the future to find well-manufactured and durable lenses.

I will never purchase contacts online with this company again. 2x I've called to find out when my order will be processed. 2x I was told they tried calling my Dr and could not get through. Funny that when I call, they answer within 3 rings, THE FIRST TIME I CALL both times. Now my DR has faxed my prescription, and they STILL don't have it. I will never order from them again.

These are the single worst glasses lenses I have ever experienced. I own $15 pairs of glasses that are three years old that are in better shape than my $150 glasses from a year ago. Never buying again.