Warby Parker Reviews

Corporate corrected the issue by offering a partial voucher for new glasses.

I have purchased several pairs of glasses over the years from Warby Park and indeed written great reviews in the past and referred people to them. In the last year they have diminished in quality control and customer service. Certainly, will try another company next week. Sad.

CHARLES **

Warby Parker was in network for my insurance company and I thought would operate like a normal eye doctors office. They do not and should only be used for eyeglasses or contacts. The doctor prescribed me a prescription medication and submitted to the pharmacy with an error. I have no way to contact my doctor to fix the issue except driving 30 min back to the store to hope the doctor will see me. Warby Parker gives you no access to the actual doctor.

Be careful buying Warby parker sunglasses. Scratch easily and cant do anything about it. They suggested I just buy a new pair. Never will again.

Really liked Warby Parker when I first got my glasses years ago. Unfortunately, quality has decreased considerably. The glasses and lenses are of poor quality and seem to be getting worse with time.

False advertisement. My glasses ended up over $500.00. My daughter's $450.00. My husband's over $500.00. Waited 3 weeks for arrival. Then I found out that they donate a free pair for every pair purchased. We're on Social Security, I could use a free pair! Scam!!!

Glasses are wobbly and cheap and after 5 weeks I have started to use my old Martha Stewart glasses I bought for 3.99 2024 in an outlet. Will never buy another pair from them.

Updated on 04/27/2026: WP did respond and answered my question about shipping practices. Suppose to receive order on 4/28, well over the two weeks we were told to expect order to arrive.

Tried to log BACK into my account to REorder contacts, website keeps giving error message, Signed up with a new email address to reorder my contacts and it wouldn't let me make a new account. Called to customer service and and they hung up on me 30 seconds into the call. DO NOT USE THEM FOR ONLINE ORDERS. TERRIBLE ALL AROUND.

Warby Parker customer service is absolutely the best. I had 2 pair of glasses for over 5 months and didn't wear them because the script wasn't correct due to doctor error. It took my annual doctor trip to discover the doctors error. I contacted customer service via email and presented my dilemma..I cant wear the first pairs but insurance won't cover new ones and I was stuck with glasses I couldn't see out of. They were so understanding and replied immediately. They escalated my problem and they offered to replace my glasses with new ones. I am so satisfied and appreciative of the people I chatted with via email. Top notch customer service and great people!

My husband and I have been using Warby Parker glasses for years. Such an affordable price and really good quality frames! I had an issue with the look of the frames I just purchased. Customer service kindly helped me set up a free exchange and my new pair are now on the way. Oh, the other thing is they told me previously that my other glasses would be arriving within 14 days. The day after I ordered them, they were shipped out and arrived 5 days after ordered. Amazing!

I scheduled 3 appointments for eye exams because they advertise everything for 95.00! I was thinking they were similar to America's Best were the exam, and eyeglasses are all-inclusive with the price you pay for the frames included with your visit! MAN I WAS WRONG! THEY state the appointment and the prescription are for 95.00 and the frames are EXTRA! HELL I could have went to America's Best! This is crazy so now I'm out of 400. Bucks for 2 glasses! NEVER AGAIN! It's a shame the personnel was really Nice!

I purchased 2 pair of sunglasses from WP - 1 year apart. Both of them were poor quality lenses. I have a bifocal prescription, so I paid >$300 for these lenses. They both dimpled or got bubbles in them, making them unusable. I tried to work with WP to try something else, or get yet another new set of lenses, they offered me $20. Insulting. I have purchased other glasses from them over the years, and I will say the quality has gone down. The very first pair I bought 10+ years ago was the best.

The online experience for me is PERFECT. I can try on the glasses and order exactly what I want/need. The brick-and-mortar store on Walnut Street in Center City, PA, is horrible. I took my sunglasses in to be adjusted and have not heard back from the store. I NO LONGER HAVE SUNGLASSES THANKS TO THIS INEFFICIENT OPTICIAN AND STORE STAFF. I got no receipt and no order number. I was told they would have the sunglasses adjusted in a short time, so I did not need a receipt. They took my email and phone number. Guess I am ignorant for trusting them. Save time, money, and effort by using the online ordering.

Extremely disappointed. This is the second time I’ve paid for expedited shipping with Warby Parker, and the second time my glasses have ended up delayed with no clear explanation of where they are. There are plenty of other reasonably priced eyewear companies that reliably deliver on time. Based on my experience, I recommend looking elsewhere. I won’t be ordering from Warby Parker again.

I've tried Warby Parker frames multiple times throughout my life, purchasing about two of them, but trying on close to 10 pairs or so. After my favorite pair of glasses broke last night I'm reminded of how deeply and thoroughly uncomfortable Warby Parker's glasses are. Do you want to feel like your head is in a plastic vice grip all day? Then you're gonna love Warby! Do you want even the remotest amount of comfort from your eyeglass wear? Then please shop elsewhere. Needless to say, these frames are absolute and utter trash. Take your money elsewhere, for all that's holy.

I was skeptical about ordering glasses from Warby Parker, but several people told me they were affordable and worth trying, so I decided to give them a shot. After placing my order and submitting my prescription, I was told it would take about 14 days to receive my glasses. Almost immediately after ordering, I received an email asking for my PD (pupillary distance). The issue was that my PD was already written on the prescription I submitted—apparently, no one took the time to check. To avoid delays, I logged back into my account, added the PD separately, and received a confirmation email thanking me for the update. I checked the status of my prescription daily, but nothing ever changed. Then, six days later, I received another email asking for my PD again.

Very upset with the customer service. I paid and place an order on 09/23/2025 for glasses with prescription. It took 3 weeks to get the glasses made not according to the order-prescription. They replaced them and the replacement was faulty. I request a refund. Finally after long time on the phone agent Roxi, I returned the glasses for refund. As of today 02/26/2025 no refund is made. Another agent Ari promised to refund today. This company do not deserve even one star.

They do offer stylish frames and at-home try-ons. BUT, and this is a BIG BUT, they could not get my prescription right. I eventually provided one written by my eye doctor. NOPE! I STILL COULD NOT SEE A THING THROUGH THE STYLISH FRAMES. Was it an atypical prescription? NOPE! I bought a pair of readers from Walgreens. NOT SO STYLISH BUT I COULD ACTUALLY SEE. To sum up: I now have a STYLISH pair of WP glasses sitting in a desk drawer collecting dust.

It’s been 3 weeks since I ordered glasses from them. No one can tell me when the glasses will be shipped. I paid extra for express shipping, they refunded me the shipping cost but can’t give me an estimated finishing time.

I order a pair of glasses which cost over $400 on December 2nd 2025. I was told I would receive them in 2 week. 2 months later I still have not received them. I continuously have to email them to get updates on my order. No one from Warby Parker has proactively contacted me with a status update. Each time I email it is a generic response from a different person, which makes me feel it is an AI bot. Zero Customer Services.

I will never purchase another pair of glasses from Warby Parker. They want to charge me $165 to replace the Rx sunglass lenses on an older pair of sunglasses and refuse to let me pay $65 to replace the old, scratched Rx lenses with regular sunglass lenses. Do yourself a favor and buy a Costco membership. Better price, product and service.

Initial in-store experience was excellent but, my glasses are more than a month late and no one can tell me how much longer it will be. You can’t call the store you went to, it sends you to a corporate number overseas who is unable to access your specific order and give you a real update. Feels like I got scammed and now have to figure out how to get my money back. I suggest going to a locally owned vision solution, never again.

It was incredibly difficult to understand the dialect of the person voice from another area of the world. Also, their payment options were very time-consuming and unexpected. Also, the lenses scratch fairly easily and often, particularly for the amount of money they charge.

I was a customer for several years, and it's not what it used to be. Their policy of offering affordable eyeglasses no longer exists. Prices have increased considerably. The frames still offer at a lower price but then they added additional services at a high cost. They also offer the option of thinner lenses, but it turns out that's not what they actually provide, and when you complain, they say it's more expensive and not offered on their website. Just to add another charge. Also I tried to place a new order, and the price was lower than what I had already paid. I chose to return my order because I felt cheated.

My Lorena glasses are elegant and affordable. I even really enjoyed the customer service experience in their Cherry Hill, NJ location. Today, that's not as common as it used to be so it really stood out to me.

Can I rate zero stars? I live near the store at Las Olas, Fort Lauderdale. The lady was so unfriendly that I couldn't understand what was going on, I never had such a horrible experience buying glasses. She should never work there if she hates people or that kind of job. It was a lady with short hair, over 60, today, Friday, Jan 16th at 1:30 PM. I did not buy the glasses. I will look in other places or come back when there is another person to talk to. You are losing customers with this lady.

Horrible customer service. Incompetence plus not caring = Warby Parker. Shame on them. It took over an hour to get the simplest question answered. Talk about not caring about customers and total stupidity.