Warby Parker Reviews

I guess you get what you pay for but this was a major disappointment. The try ons weren’t great the free ones but I found something acceptable and then place the order over the phone. I am disabled and semi homebound so this seemed like the optimal solution for me. Then they wanted some other measurement that I didn’t have like distance between my eyes then they kept bugging me about my try on return that I’d already sent back and sent them details about. I would respond directly to those emails but of course there wasn’t detail on there so they would keep saying we don’t know what order you’re talking about. Even though the obvious option of looking up the order by the email address responding was always there.

I bought glasses from Warby Parker a couple years ago to find out that my lenses have been too strong this whole time when I got my eye exam today. My prescription has not changed but when the optometrist looked at my lenses the glasses were too strong. I spent hundreds of dollars to get glasses that weren't even my exact prescription. He explained that when a prescription is too strong it can lead to eye strain which could explain why my eyes have been irritated and tired. Stay away from Warby Parker. Hundreds of dollars I'm never going to get back. Go somewhere that's going to do it right and not compromise on quality and exact lenses.

Sadly, my experience is consistent with several other 1 star reviews in that my glasses are yet to appear. Each time I call, I get the sincerest sounding apologies; yet, no action results! In late September of 2024, I visited a WP store and ordered glasses using the prescription they provided following an eye exam in the store. Within a week of placing the order, I received an email telling me my order was on the way. I was ecstatic that things were moving so quickly.

They are so oily all the time, I can't keep them clean... from my eyelashes according to the store. Wild. Need to find some oleophobic coated lenses from an online store with a reasonable price, maybe Costco or Walmart might have them?

I purchased a pair of progressive glasses on Nov. 4 and was told that the turn around time was 7-10 days. Well today (Nov. 20) would make that 16 days. I called a few times and was told that they were not ready yet. Today I was told that they were delivered, then I was told they didn’t know. This went on for 5 minutes until the representative said they were delivered to the store (which is not what I asked for). Additionally, they were using an old e-mail address that is no longer working even though my new email was given to her, she wrote it down and said it would be changed. I now need to go to the store to pick them up, and that is definitely a problem for me. Not happy with the final outcome. At least they finally figured out where they are.

I purchased several pairs of glasses over 7 months ago. Warby Parker claims they are scratch resistant but I called to see if I could get a lens replaced (large cute/scratch) and they refused because it had been over 6 months. I'm very disappointed and will never recommend Warby Parker to anyone.

I would discourage you from getting eyeglasses from Warby Parker. They put my right eye prescription in my left lens and my left eye prescription in my right lens. This was verified and told to me by my optometrist when I went back in to have my eyes checked. They are cheap because it's cheap materials, cheap work, etc. You get what you pay for and this is certainly an example of that.

No no no. Do not buy from this company!!! I ordered glasses and they are now lost. I can’t get refunded until I receive them but how can I return something I never got??? Never again. Customer service was less than willing to help so now I’m out 500 dollars.

Warby Parker certainly has very affordable prices on glasses but you get what you pay for!! Unfortunately most of the staff at the various locations I’ve been to like Dedham, Hingham and Mansfield, MA are quite incompetent. What I mean by that is they don’t know how to adjust glasses and ruined several of my frames plus I have a very high prescription and the staff was not helpful in picking out a frame that would be appropriate for me. In the end I’d rather pay more money and have my glasses and adjustments done right the first time!! I think the employees need better training and I will not purchase glasses from Warby Parker again!!!!

I bought glasses at Warby Parker to serve as a back up pair. The store was fine, the selection limited and the price was reasonable. I wore the glasses over a period of time when my regular glasses were being fixed and again when the prescription was changed. The frames constantly loosen and I needed to make trips to the store to have then tightened. There were more customers there having their frames adjusted than there were new customers. My glasses were purchased in April, 2023. When I went in recently to have new lens put in, I was told they will only replace the lens once. So, I have a pair of glasses less than 2 years old and rarely worn that are now useless.

They lost my frames sending them to their lab. Corporate would not respond to my emails and would not return my phone call. I had to go down to the store. They would not refund my frames, which they lost, only the prescription lenses. I had to throw a fit to get them to refund the frames. Said they would credit my card and gave me a print out. I was never credited and had to go back to the store for the third time.

Walked in store at 12 Oaks Novi Mi to get minor frame repair (temple screw loose). Person there seemed flustered and did not know what do and said we can’t fix this. Went down to Lens Crafters and a very pleasant sales woman fixed the problem in approximately 2 minutes and seemed happy to help!! What a difference!

Warby Parker eventually offered to replace my glasses. I am sending my old glasses back to them as they would like to investigate why the lenses turned yellow.

My experiences (twice) with Warby Parker has been horrendous! The first pair of glasses I ordered were lost apparently, at least that is what I was told. They never arrived despite the fact that I had paid for overnight shipping. Had to wait another 2 weeks for glasses. Foolishly I ordered again! With a prescription change. Again paid for overnight delivery. I was told it would take 6 days. I should have had them today. (Need to wear only glasses for 2 weeks prior to eye surgery.) I got an email yesterday telling me they were delayed and I would not receive them until next Friday. A week later. My surgery is the following Monday, so if they come on time, I will only have them 3 days prior. Stay tuned, they could lose them again! I will never ever do business with them again!

3rd set of glasses with Warby in the Scottsdale mall. I walked around with the wrong prescription for 3 weeks. The gentleman at the store explained how one lens was a + and the other was incorrectly marked as - . Then I chatted with 2 people online. All three employees repeated their "I'm so sorry." I believe it was genuine. No one took an extra step to earn back my trust. What if instead of glasses it was a vitamin supplement, a meal from a restaurant, a dress mailed to me after taking my measurements? What would those companies have done to earn back my trust?

Updated on 10/09/2024: Their follow-up was not much help and ended up wasting my time. After providing my contact info and order number, they responded with an email apologizing and saying, “We are happy to offer a lens replacement.” But when I asked for clarification, they simply repeated the same message about needing to pay for a full lens replacement and get a new prescription. There was no acknowledgment of the poor lens quality or any effort to investigate. It feels like their response is just a front to appear helpful, but in reality, it doesn’t address the issue at all.

I ordered Progressive, but when I called them to confirm they weren't doing single vision, the customer service rep said they don't offer Progressive and that they were going to send me bifocals. I asked why they would have accepted my order and then send me something I didn't order. He agreed/understood and canceled the order.

My wife and I have purchased many pairs since their early days. My latest pair just purchased a little over a year ago has the coating (anti-reflect, etc.) peeling off. Very noticeable and annoying obviously. Figured they would stand behind their product especially given our history with them. I was told my only option was to buy new lenses but they recommended that wasn’t probably a good idea and should buy new lenses and frames. They wouldn’t budge. This was at one of their stores. Terrible! Will never purchase from them again.

I originally loved the two pairs of glasses purchased from Warby Parker. That changed when the temples/arms discolored within one year of purchase. I was truly shocked with the treatment I received when I went to the 9th St. NW, DC store. The worker said she used a solution that corrected some of the prob but not all. I was told that the discoloration came from hair products/hair chemicals. I asked to speak with a manager, she said she was the manager. I explained to her that my hair is natural, no chemicals. I've been wearing prescription glasses since the age of 10, I'm now 72, was 71 when this happened and have never experienced this issue. I asked that Warby Parker replaced the frame. Shockingly I was told that they would but I would have to pay full price.

This was the review I left on X. It sums up my experience quite well: @WarbyParker you just lost my business forever! I just bought my 3rd pair from you; the last ones were a disaster. You took ten days to ship me the wrong person's glasses. Then took 10 not to send the replacement because a QA issue. Then, say it will take another 10 days til the next pair arrives. The Customer Service did nothing to speed up the shipping or even offer me restitution. Plus, now they want the wrong glasses back before they issue a refund!!! Shame on you guys! You used to be the best. Lack of Customer Service will be your downfall.

I bought glasses from them 2 years ago. No problem. Now they have rejected my brand new prescription 3 times. Then when I went and got a fresh one from my doctor with all the required info-oh no! Now they want pupillary distance and want you to hold a credit card under your nose for their online photo. Is this some kind of scam??? This company is suddenly scary.

I treated myself to a pair of prescription sunglasses in 2020 at Warby Parker. I called today and told them the glass was splintering inside the frames. I was told I should have called years ago. This only happened recently. I expected these glasses to last. If you want short term glasses for a year or less buy here. If you take care of your glasses and want them to last don’t buy from this company. I put my glasses in a case and keep them inside the house always. And the glass broke down and they did nothing for me. Very unsustainable company. Not impressed.

I ordered a pair of computer glasses which were prescribed by my long time optometrist. These were a simple plus power. The PD was set by my personal Dr. to 2mm less than my regular glasses to reduce strain as I work long hours on a computer. Unfortunately I experienced eye strain and issues with the new glasses and returned to the store a few weeks later after giving them time. My Dr noticed the PD was closer to 60 and the center of the vision was lower than it should be as prescribed. The coating was a little cloudy too.

I normally order my contacts from 1800. Warby Parker had a deal for first time buyers. I purchased 3 month supply late June. My new script needed to be adjusted in August. I had unopened contacts and they refused to exchange the unopened boxes. 1800 does without any questions. I WILL NEVER ORDER FROM WARBY PARKER. Not customer friendly as they claim.

The Lexington NYC store where I originally bought my glasses for $ 545, I went back there 4 times for a correction on the bifocals, just kept saying the glasses were perfect and never logged my follow-up visits about the poor quality. Finally I went to the 3rd STORE IN NYC and was told my return time was up and so no help either. NO MANAGERS TO APROVE RETURN. I'm 75 years old so being shuffled around with no help in NYC when it’s 85 out is pure ugly bull. I WILL NEVER RECOMMEND WARBY TO MY FAMILY AND FRIENDS. NEVER GOING BACK. I would rather lose the money than be treated like a senile old pain in the butt by the trash people running this shambles.

Updated on 08/31/2024: Company contacted me, as I said in my review, it’s outside the 6 month scratch warranty and they want me to return them to the store so I can again pay (“starting at $235”) for new lens replacement with the same frames. (I am blind without them so that won’t happen) And why would I want WP replacement lenses? So I can do this again in a few months? No thanks.

My family has purchased Warby Paker glasses for quite some time now, and has always been pleased with the quality, price, and customer service. Not so much since the company IPO'ed. My current issue is with my daily glasses. After less than three years, the coating on one lens started chipping off on the inside. I took a picture and sent it to customer service, asking if this was normal wear. The customer service rep said she was sorry for the "discoloration." Even after I corrected her, that the coating was chipping off, the best she offered was a $60 discount for new glasses. I really expect my glasses to last longer than three years. I suppose if I consider how much cheaper WB glasses are than local eye shops, buying new ones every three years may still work out to be a better deal. I guess I just miss the old Warby Parker quality and customer service.

I got a new pair of Warby Parker in April. I clean my glasses everyday, and in August I was cleaning them as usual with the protective cloth and the frames snapped at the point where they connect to the nose bridge. This after less than four months of use. I took them to a Warby Parker store, and even though they could have just replaced the frames right there, they were told they are not authorized to do so and I had to call customer service. I did so, and was told I would receive a replacement in 2-3 days. It's now a week later (without glasses!) and when I track my order it says it's still being worked on. I have called repeatedly and not received a clear answer on when they will arrive. I am leaving the country in a few days for a month of travel, and desperately need my glasses by then, but they seem unable to give me any guarantee that they will arrive. If you're going to make flimsy breakable frames the least you can do is replace them swiftly!

This is my 2nd purchase from Warby Parker. The ability to test the frames prior to purchase is a great concept. I had the 1st pair barely a year when the coating of the lenses began to peel awfully. I thought it was a fluke. I purchased a 2nd pair and same thing. I can barely see out of them and just awful that you can actually see the lenses peel off. Don't do it. I've been wearing glasses for 40 years and never has this happened until I purchased from Warby Parker.

My family and I have been a loyal customer at your Southlake TX and Providence RI (Thayer) locations for many years, generally enjoying excellent customer service. However, my recent experience at the Southlake TX location has been highly inconvenient. I took my daughter for an eye exam and ordered new frames before our return to Dubai UAE. After the exam and placing the order, I contacted customer service to change the payment method to my American Express card. Unfortunately, the representative mistakenly canceled my order without informing me.