Warby Parker Reviews

I order a pair of glasses which cost over $400 on December 2nd 2025. I was told I would receive them in 2 week. 2 months later I still have not received them. I continuously have to email them to get updates on my order. No one from Warby Parker has proactively contacted me with a status update. Each time I email it is a generic response from a different person, which makes me feel it is an AI bot. Zero Customer Services.

I will never purchase another pair of glasses from Warby Parker. They want to charge me $165 to replace the Rx sunglass lenses on an older pair of sunglasses and refuse to let me pay $65 to replace the old, scratched Rx lenses with regular sunglass lenses. Do yourself a favor and buy a Costco membership. Better price, product and service.

Initial in-store experience was excellent but, my glasses are more than a month late and no one can tell me how much longer it will be. You can’t call the store you went to, it sends you to a corporate number overseas who is unable to access your specific order and give you a real update. Feels like I got scammed and now have to figure out how to get my money back. I suggest going to a locally owned vision solution, never again.

It was incredibly difficult to understand the dialect of the person voice from another area of the world. Also, their payment options were very time-consuming and unexpected. Also, the lenses scratch fairly easily and often, particularly for the amount of money they charge.

I was a customer for several years, and it's not what it used to be. Their policy of offering affordable eyeglasses no longer exists. Prices have increased considerably. The frames still offer at a lower price but then they added additional services at a high cost. They also offer the option of thinner lenses, but it turns out that's not what they actually provide, and when you complain, they say it's more expensive and not offered on their website. Just to add another charge. Also I tried to place a new order, and the price was lower than what I had already paid. I chose to return my order because I felt cheated.

My Lorena glasses are elegant and affordable. I even really enjoyed the customer service experience in their Cherry Hill, NJ location. Today, that's not as common as it used to be so it really stood out to me.

Can I rate zero stars? I live near the store at Las Olas, Fort Lauderdale. The lady was so unfriendly that I couldn't understand what was going on, I never had such a horrible experience buying glasses. She should never work there if she hates people or that kind of job. It was a lady with short hair, over 60, today, Friday, Jan 16th at 1:30 PM. I did not buy the glasses. I will look in other places or come back when there is another person to talk to. You are losing customers with this lady.

Horrible customer service. Incompetence plus not caring = Warby Parker. Shame on them. It took over an hour to get the simplest question answered. Talk about not caring about customers and total stupidity.

Don't waste your time with Warby Parker! Over the years I've purchased probably ten pair of glasses from WP and have been overall satisfied. However, the customer service has taken a nose dive off a cliff in the past year. Warby Parker is not the company it used to be. It's never taken more than two weeks to receive an order. I am now on day 30 of waiting for my most recent order. I've contacted customer support twice and they can't give me any information about the ship date of my order. The attractive thin

I've been very disappointed by the quality of Warby Parker lenses. They scratch incredibly easily and, after a year or so, become very foggy and heavily scratched, despite the considerable care I take in cleaning them (micro-fiber cloths). My night vision while driving has become particularly impaired, as a halo effect from ongoing cars greatly diminishes my eyes' acuity. It is very disappointing to me, because I like the choice of styles and the overall ease of fitting and ordering glasses. My last two pairs -- both progressives and hence quite expensive -- scratched badly within a year (but were still usable during the brief six-month warranty period). Warby Parker really needs to conduct far better quality control on its vendors -- I would pay more for eyeglasses that are more durable. It's obvious that I must do far better research in the future to find well-manufactured and durable lenses.

I will never purchase contacts online with this company again. 2x I've called to find out when my order will be processed. 2x I was told they tried calling my Dr and could not get through. Funny that when I call, they answer within 3 rings, THE FIRST TIME I CALL both times. Now my DR has faxed my prescription, and they STILL don't have it. I will never order from them again.

These are the single worst glasses lenses I have ever experienced. I own $15 pairs of glasses that are three years old that are in better shape than my $150 glasses from a year ago. Never buying again.

I was so excited to realize I could shop in store (with selection assistance) at Warby Parker, having heard an excellent review-type ad as part of a podcast. I made arrangements to spend time in the store, but after about 20 minutes of try on, my associate left the floor. I remained for a bit but quickly grew overwhelmed. I recorded information about my frames I was considering and decided to try again following up with the store. I then learned I couldn't call the store (unpublished number), so I contacted customer service for help. Customer service indicated someone from the store would reach out via email. I began checking in weekly, and they indicated each time my request was in progress.

I purchased 2 pair of glasses from Warby Parker in Woodbury, MN on November 12th 25. I received 1 pair in 14 days after purchase date. I called WP customer service and was told my 2nd pair of glasses did not pass quality control, and would take an additional 14 days to receive them. I was never contacted by email from WP.

Had an eye exam on 12/13/25 in Roseville, CA. Ordered new glasses and was told they would take about 10-14 days to deliver to my home. I asked if expedited service was available for an additional fee and was informed the fee would be $25.00. I had stepped on my backup glasses and was without any so I paid up without question. Two weeks later on Friday 12/26/25 I called Customer service to check on status. Rep couldn't find my order because Roseville, CA store had hacked my email address up. After getting email address corrected and verifying shipping address rep told me glasses would arrive today 12/29/25. I ask him to email me the tracking information, email never arrived.

The designs are very cute, which initially drew me in. Unfortunately, within less than six months the ear pieces stopped holding their shape, causing the glasses to slide down and not stay securely on my face. I initially assumed this was due to handling by my eye doctor or optician, but after purchasing again, it became clear this is a consistent issue with the frames themselves. Additionally, I tend to get headaches when wearing these glasses, likely due to the poor fit. While the aesthetic is appealing, the quality and comfort do not meet expectations. Overall, I would consider the product not great.

I purchased glasses on 11/29 for in-store pick-up. When I paid, the associate told me that when the glasses came in, they would be checked for any imperfections in prescription, etc., and returned to the lab if there were any problems, but should be ready in about 2 weeks. Red flag! I left feeling like imperfections were the norm. On 12/9, I received an email stating that the glasses had been delivered, but opticians discovered a "minor imperfection," and they were preparing a replacement to be expedited. I followed up at the store on 12/16 to ask for an updated delivery time. The imperfection was an incorrect prescription (not minor) and the new pair was still at the lab. I explained that after 12/23, I would be leaving the city where they were purchased, the nearest store to my home is 2 hours, and asked if anything could be done to speed up the process.

Ordered contacts for my son online, received an email shortly after that they’d be unable to fulfill the order because they no longer carry the lens specified on his prescription. Based on that communication, I reasonably understood the order to be cancelled and took my business elsewhere. Despite this, my card was charged the following morning. I immediately, within 3 minutes of receiving, replied to the email explaining that: You had already confirmed the order could not be fulfilled, and I placed another order elsewhere based on that information.

Prior to going to Warby Parker for eyeglass and contact lens exam, one of my choices was to opt for a physical copy of my prescription, and that is what I chose. This evening I had my exams, but was told I would receive my prescription by email. I received multiple emails this evening, two of which said my eyeglass and contact lens prescriptions were available. I was given a PIN number for each and neither worked. Called customer service and was told, “Sorry, we can’t get that for you.” WHAT??!!

If I could give negative stars, I would. In August, I ordered frames (Cooper) for new prescription sunglasses for an upcoming vacation. I also ordered a pair of glasses at the 2nd pair discounted rate. The regular glasses arrived in the advertised projected timeframe of 10-14 days. The sunglasses were going to cost over $500 and 2 weeks after they were in process, I received an email that they would be delayed because of ungrades in their labs (delivering the sunglasses after I had left the country without my sunglasses).

I have been waiting for my new glasses. They said they were delivered to our secure mailbox 2 days ago and have not received them. Obviously a non insured package delivered by Warby Parker is not the way to receive your packages.

Despite a few misunderstandings like not provided with a safe appropriate case for foldable frames or delivery confusion due to a misleading email, I commend Stephen and Josh in Milford for the way they resolve such matters as quickly as possible. Josh is my go-to optician along with Dr. ** as the next stage up for prescription precision. I love my frames and see better! Thanks gentlemen, Paula **

After reading the reviews I feel validated writing my review. I called Warby Parker to reorder contacts lenses. I was told the price for the contacts was $420.00 and received a confirming email. I received another email confirming my order at the cost of $538.00. Then a third email stating the cost should be $590.00 and they were giving me a 20% discount off that amount so my total would be $472.00 as if they were doing me a favor. I responded to them with their email attached showing the cost of $420.00 and they would not honor it. This is such a scam if not illegal. I strongly advise getting glasses or contacts anywhere but Warby Parker.

This company offers incredibly poor customer service and communication. My glasses took over 14 days to arrive, and there is no direct phone number to reach the store—everything is handled by email only. For any order issues, they should be picking up the phone and calling customers instead of hiding behind email. They promised (Store Manager) will call after my eye exam to confirm which glasses to order, yet it took them five days to do so. Then, after that, they waited another eleven days before emailing to ask for my PD measurement. Isn’t that something the eye doctor already provides? Why wait nearly two weeks to request basic information? Some employees also show little willingness to help or solve customer problems at the store. (I will not name the salesperson involved.) I strongly recommend avoiding this place. Even if their frames and glasses cost less, the amount of frustration simply isn’t worth the savings.

I ordered my glasses using the PD tool. It didnt work, so the same day I got the PD and entered it in their system. 5 days after I contacted WP. And they hadn't done anything. My Rx wasn't even processed and pushed it out another 11 to 19 day. I cannot legally drive or work during this delay and they did nothing about it. Nothing. Once I get my new glasses I will them telling everyone not to use WP. I'll give my guys 15 minute breaks just to write bad review on how awful your service is.

I received an email that a pair of eye glasses including eye exam will cost $95. So I made an appointment with the Studio City store. On my appointment, they said the exam is separate ($85) and since my glasses were progressive, it would cost additional $530 which I paid in full. After I received my glasses, it needed some adjustments. About 2 weeks later I went to the store & they told me there is no warrantee on the frame.

Add me to the long list of people who placed orders and paid in full, but never received a product. I have interacted with customer service 8 times either by online chat, phone, email even in-person at the retail store where I placed the order. No one takes ownership. No one provides any details about when, or even if, my order will be processed. My next step is small claims court. Maybe that will finally get Warby Parker’s attention.

The absolute WORST! Twice now I've ordered from Warby Parker, and both of those orders arrived with the wrong frames. The most recent order, I received frames that weren't even close to what I selected. After reaching out to customer service, they promised to expedite the replacement and that I would receive the new order in seven days. Seven days came and went, and I reached back out. The customer service rep advised me that there was a problem and it would be another ten days for me to receive my order. This company is incompetent, go elsewhere.

Horrible, cheap chinese glasses whose lenses break from pressure. The lenses are held too tightly by the frames and they break in the inner corners of the frame. Typical of how the chinese want you to buy the same thing again and again from them. They would not replace my glasses or lenses, despite admitting it's their fault.

I have been buying glasses at Warby Parker for many years. Just spent almost $1400. The frames are stylish and the price is right but.... I won't return. Here's why: It now takes one month to receive your new glasses. One month. It never took this long in previous years.. What's even crazier is that no one mentioned this delay at the store. Other places make them inhouse, actually while you wait, or take less than one month. Very disappointing. I won't be back.

These guys have gone down the toilet. It's been month and I still don't have my glasses. They don't take EyeMed either. They claim to give you an insurance receipt to get reimbursed, but you can't get reimburse if you don't have glasses.

Was very excited to try this brand. Looked like very good prices and great styles. I picked out my glasses (approved style by staff), got measured and ordered. For $500 I expected more. Got the glasses and had to have them adjusted a couple of times and they still didn’t feel correct. So I took them to another place to test the rx and it was wrong!!!! And the glasses were really too wide for my face. I felt like it was just a sale to them and they sold me glasses they were too large and the wrong rx. I took them back and they redid them, but they remain too large so I have to have them made into sunglasses. What seemed to be an affordable place was not. The staff has no experience at all and I’ve learned my lesson.

UPDATED ON 11/5/2025: Nothing has improved since I wrote the review. As a matter of fact, I reached out to customer service and instead of providing excuses they only tell me they cannot give me a date my order will be ready. No improvement! WP gladly takes the payment but does not produce a product.

Ordered glasses in store and was quoted a 10 day turn around time. The glasses are now being quoted over a month due to “inspections”. They are basic blue light glasses and it feels like there is no way it should take that long. Wouldn’t have ordered through WB if I knew I wouldn’t get them same month.

Ordered a pair of glasses that were supposed to be delivered within 10 business days. 16 business days later they haven't shipped. I have reached out to support multiple times and am told they are still working on them. Very slow order processing. I wouldn't order if you're in a rush.

Lackluster customer experience. The retail location said I could go online, the online call center said I have to go retail. So annoying. Also, call center person had a "holier-than-thou" attitude, which was extremely annoying, given it was their company's mess up.

Broke my glasses on a Sunday and reordered immediately. Told 7 calendar days and I paid for expedited shipping. Looking at order tracking nothing was happening. Emailed customer service and wait time doubled to 14 days. If I had known that I would have gone to a local eye shop. They didn’t even take VSP which is a major insurance provider.

For the past 4 years, my prescription glasses from Warby Parker would be delivered within 7 calendar days (5 business days). Now it's been 10 business days and my frames are not even shipped. Contacting them, they mentioned my frames are being delayed because labs are being "upgraded"!

Great store, but that’s about it. I placed my order on 9/29 in the store and when I asked when my order was going to be ready, I was told I could come pick them up in 10 business days, but that they would probably be done sooner. After I placed my order, I continued to track it online and I noticed that the message on the site say that there was a lab delay starting some time in September.