Warby Parker Reviews

I purchased glasses on 11/29 for in-store pick-up. When I paid, the associate told me that when the glasses came in, they would be checked for any imperfections in prescription, etc., and returned to the lab if there were any problems, but should be ready in about 2 weeks. Red flag! I left feeling like imperfections were the norm. On 12/9, I received an email stating that the glasses had been delivered, but opticians discovered a "minor imperfection," and they were preparing a replacement to be expedited. I followed up at the store on 12/16 to ask for an updated delivery time. The imperfection was an incorrect prescription (not minor) and the new pair was still at the lab. I explained that after 12/23, I would be leaving the city where they were purchased, the nearest store to my home is 2 hours, and asked if anything could be done to speed up the process.

Ordered contacts for my son online, received an email shortly after that they’d be unable to fulfill the order because they no longer carry the lens specified on his prescription. Based on that communication, I reasonably understood the order to be cancelled and took my business elsewhere. Despite this, my card was charged the following morning. I immediately, within 3 minutes of receiving, replied to the email explaining that: You had already confirmed the order could not be fulfilled, and I placed another order elsewhere based on that information.

Prior to going to Warby Parker for eyeglass and contact lens exam, one of my choices was to opt for a physical copy of my prescription, and that is what I chose. This evening I had my exams, but was told I would receive my prescription by email. I received multiple emails this evening, two of which said my eyeglass and contact lens prescriptions were available. I was given a PIN number for each and neither worked. Called customer service and was told, “Sorry, we can’t get that for you.” WHAT??!!

If I could give negative stars, I would. In August, I ordered frames (Cooper) for new prescription sunglasses for an upcoming vacation. I also ordered a pair of glasses at the 2nd pair discounted rate. The regular glasses arrived in the advertised projected timeframe of 10-14 days. The sunglasses were going to cost over $500 and 2 weeks after they were in process, I received an email that they would be delayed because of ungrades in their labs (delivering the sunglasses after I had left the country without my sunglasses).

I have been waiting for my new glasses. They said they were delivered to our secure mailbox 2 days ago and have not received them. Obviously a non insured package delivered by Warby Parker is not the way to receive your packages.

Despite a few misunderstandings like not provided with a safe appropriate case for foldable frames or delivery confusion due to a misleading email, I commend Stephen and Josh in Milford for the way they resolve such matters as quickly as possible. Josh is my go-to optician along with Dr. ** as the next stage up for prescription precision. I love my frames and see better! Thanks gentlemen, Paula **

After reading the reviews I feel validated writing my review. I called Warby Parker to reorder contacts lenses. I was told the price for the contacts was $420.00 and received a confirming email. I received another email confirming my order at the cost of $538.00. Then a third email stating the cost should be $590.00 and they were giving me a 20% discount off that amount so my total would be $472.00 as if they were doing me a favor. I responded to them with their email attached showing the cost of $420.00 and they would not honor it. This is such a scam if not illegal. I strongly advise getting glasses or contacts anywhere but Warby Parker.

This company offers incredibly poor customer service and communication. My glasses took over 14 days to arrive, and there is no direct phone number to reach the store—everything is handled by email only. For any order issues, they should be picking up the phone and calling customers instead of hiding behind email. They promised (Store Manager) will call after my eye exam to confirm which glasses to order, yet it took them five days to do so. Then, after that, they waited another eleven days before emailing to ask for my PD measurement. Isn’t that something the eye doctor already provides? Why wait nearly two weeks to request basic information? Some employees also show little willingness to help or solve customer problems at the store. (I will not name the salesperson involved.) I strongly recommend avoiding this place. Even if their frames and glasses cost less, the amount of frustration simply isn’t worth the savings.

I ordered my glasses using the PD tool. It didnt work, so the same day I got the PD and entered it in their system. 5 days after I contacted WP. And they hadn't done anything. My Rx wasn't even processed and pushed it out another 11 to 19 day. I cannot legally drive or work during this delay and they did nothing about it. Nothing. Once I get my new glasses I will them telling everyone not to use WP. I'll give my guys 15 minute breaks just to write bad review on how awful your service is.

I received an email that a pair of eye glasses including eye exam will cost $95. So I made an appointment with the Studio City store. On my appointment, they said the exam is separate ($85) and since my glasses were progressive, it would cost additional $530 which I paid in full. After I received my glasses, it needed some adjustments. About 2 weeks later I went to the store & they told me there is no warrantee on the frame.

Add me to the long list of people who placed orders and paid in full, but never received a product. I have interacted with customer service 8 times either by online chat, phone, email even in-person at the retail store where I placed the order. No one takes ownership. No one provides any details about when, or even if, my order will be processed. My next step is small claims court. Maybe that will finally get Warby Parker’s attention.

The absolute WORST! Twice now I've ordered from Warby Parker, and both of those orders arrived with the wrong frames. The most recent order, I received frames that weren't even close to what I selected. After reaching out to customer service, they promised to expedite the replacement and that I would receive the new order in seven days. Seven days came and went, and I reached back out. The customer service rep advised me that there was a problem and it would be another ten days for me to receive my order. This company is incompetent, go elsewhere.

Horrible, cheap chinese glasses whose lenses break from pressure. The lenses are held too tightly by the frames and they break in the inner corners of the frame. Typical of how the chinese want you to buy the same thing again and again from them. They would not replace my glasses or lenses, despite admitting it's their fault.

I have been buying glasses at Warby Parker for many years. Just spent almost $1400. The frames are stylish and the price is right but.... I won't return. Here's why: It now takes one month to receive your new glasses. One month. It never took this long in previous years.. What's even crazier is that no one mentioned this delay at the store. Other places make them inhouse, actually while you wait, or take less than one month. Very disappointing. I won't be back.

These guys have gone down the toilet. It's been month and I still don't have my glasses. They don't take EyeMed either. They claim to give you an insurance receipt to get reimbursed, but you can't get reimburse if you don't have glasses.

Was very excited to try this brand. Looked like very good prices and great styles. I picked out my glasses (approved style by staff), got measured and ordered. For $500 I expected more. Got the glasses and had to have them adjusted a couple of times and they still didn’t feel correct. So I took them to another place to test the rx and it was wrong!!!! And the glasses were really too wide for my face. I felt like it was just a sale to them and they sold me glasses they were too large and the wrong rx. I took them back and they redid them, but they remain too large so I have to have them made into sunglasses. What seemed to be an affordable place was not. The staff has no experience at all and I’ve learned my lesson.

UPDATED ON 11/5/2025: Nothing has improved since I wrote the review. As a matter of fact, I reached out to customer service and instead of providing excuses they only tell me they cannot give me a date my order will be ready. No improvement! WP gladly takes the payment but does not produce a product.

Ordered glasses in store and was quoted a 10 day turn around time. The glasses are now being quoted over a month due to “inspections”. They are basic blue light glasses and it feels like there is no way it should take that long. Wouldn’t have ordered through WB if I knew I wouldn’t get them same month.

Ordered a pair of glasses that were supposed to be delivered within 10 business days. 16 business days later they haven't shipped. I have reached out to support multiple times and am told they are still working on them. Very slow order processing. I wouldn't order if you're in a rush.

Lackluster customer experience. The retail location said I could go online, the online call center said I have to go retail. So annoying. Also, call center person had a "holier-than-thou" attitude, which was extremely annoying, given it was their company's mess up.

Broke my glasses on a Sunday and reordered immediately. Told 7 calendar days and I paid for expedited shipping. Looking at order tracking nothing was happening. Emailed customer service and wait time doubled to 14 days. If I had known that I would have gone to a local eye shop. They didn’t even take VSP which is a major insurance provider.

For the past 4 years, my prescription glasses from Warby Parker would be delivered within 7 calendar days (5 business days). Now it's been 10 business days and my frames are not even shipped. Contacting them, they mentioned my frames are being delayed because labs are being "upgraded"!

Great store, but that’s about it. I placed my order on 9/29 in the store and when I asked when my order was going to be ready, I was told I could come pick them up in 10 business days, but that they would probably be done sooner. After I placed my order, I continued to track it online and I noticed that the message on the site say that there was a lab delay starting some time in September.

Cute glasses- shit quality. They scratched up immediately, and the lens replacement involved them taking away my glasses from me for a MONTH with no alternative…. Most places like America's Best would let you keep the old and replace them with a brand new pair. They made me sign a waiver that the glasses might be destroyed while being sent to the facility and they weren't liable. The lady said to bring them in once I got them because they would most likely arrive damaged. DO NOT BUY.

I ordered two pairs of glasses two weeks ago. They had a PO address for me on file because prior purchases. When tracking my order, I got a notification that the package was on a town near me but was going to be returned to Warby Parker because UPS does not deliver to PO Boxes. I called Warby Parker and they apologized and said they would expedite shipping to my home address. I said that they never told me that they no longer ship to PO boxes. I called the local store and was told that they informed me about the non shipping to PO boxes. They didn’t. Why would anyone give them a PO box number if they won’t shop? Now, it is two weeks later with no shipment and no update. My online account still says 7-10 days. No glasses. Not happy.

My experience with Warby Parker has been horrible and I wouldn’t advise anyone to use them. I ordered glasses 9/3/25 and NEVER received them. I went back to the store complaining and they said it was not their problem, but it was mine with the USPS. On 9/17 I called WP customer service and they assured me that they would remake the glasses in an expedited manner. They did not and it’s 10/3 and I am still waiting. Warby Parker is undependable, unprofessional and poor service oriented company. The prices are lower, but, as I found out, using them is not worth what I have gone through. They have my money and don’t care about me receiving the product. Avoid!!!

I was disappointed with my recent visit to Warby Parker, Woodfield, Schaumburg. They lost my intake forms, sent a confirmation for a date and time I didn't select, misplaced my intake form, and didn't bother to check my insurance. Waste of time.

Warby Parker point blank lies when they give you a timeline for a prescription order. They will tell you 10 business days but then in the 10th day will send a form email saying they have a delay in the process assuring you it will not be long. Calling customer service reveals a call center that reads a script assuring you how sorry they are but cannot give you any information regarding a timeline for shipping. This is not the same Warby Parker from years ago; this is a sham of a company that lies to get your order and has no intention of meeting their own preset parameters and is unable to give you any detailed information on your prescription order through their customer service reveals. The horrible reviews this company has are true so take the warning and order elsewhere. I wish I had.

Placed an order on September 1st. Was told at the store it would be 3-5 business days. Waited about a week with no update. Still said “reviewing order” on their app. Called customer service and was told they were updating their services and it could take 10-12 days to get the order. That timeframe came and went and still my order was stuck on “reviewing order” status.

On 8 August 2025 I ordered a pair of prescription glasses and a pair of prescription sunglasses. The service in the store was swell. The sunglasses were delivered but what I needed were the regular glasses. I was excited about the frame, which is clearly popular. Despite messages claiming that the glasses were in the works and awaiting a final quality check at the ‘lab’. Multiple requests for follow up were made by me over the phone. Each time they said they would ask the lab and get back to me. This never happened. No one got back to me, even the supervisor who said they would pay for expedited shipping.

My visit to Warby Parker in Viera was a total Sh*t Show.The young woman assisting me was clearly not a certified optometric technician and didn’t seem to know how to operate the equipment properly. It took her at least 12 attempts per eye to get a reading. Not once did she apologize for the inconvenience. Her behavior was unprofessional and disrespectful. I honestly don’t understand how she’s still employed there. I could tell she was losing patience with the machine and was accepting results that were clearly inaccurate. To make matters worse, I had to wait on the showroom floor for the optometrist—without my contacts in. At that point, realizing I wasn’t receiving quality care, I told them I wanted to put my contacts back in and cancel the appointment. I really wish I had checked the reviews before booking. A 1.5-star rating? Wow.

Terrible quality and support. Frame leg broke within 6 MONTHS of regular use, customer support response is to just buy a new pair. Absolutely tonedeaf, I'm tempted to look into a chargeback. Even previous pairs never lasted more than a few years, but this is just insane. You also can't review the frames on their website!!! The whole thing is a sham.

Came into the Fayetteville location knowing I needed a regular pair as well as a pair of sunglasses-I had in mind (Haskell) for regular & (Gillian) for sunglasses-wait time-a little long-got them & looking good.

I’ve used this service for prescription glasses twice before and had a fast, painless experience, so this is a warning to anyone using them in 2025. I have currently been waiting 14 business days for my glasses, which have still not been shipped or even quality checked within the lab. They have been in the lab for 8 days now without movement. The promise made to me at the time of ordering was 10 business days, with up to a three day delay due to lab/system updates. Given that my order was made on August 24 and it’s now September 12th, you can see that was not accurate.

After completing this review I was contacted almost immediately by Tyler from the Warby Parker Customer Care team. He was able to find the replacement silicone nose pads I needed and promised to send them to me by mail. I appreciate the level of service follow-up Warby Parker showed here. I’m back to being a loyal customer.

If I could give zero stars, I would. Warby Parker completely mishandled my order from the start at their Menlo Park location. My prescription was uploaded and visible on their website, yet they deflected blame onto me instead of owning their mistake. After weeks of waiting, I was told the frames I paid for were suddenly “unavailable” with no timeline for restock.

I’ve always been happy with my WP purchase until this last purchase. I specifically said I wanted the same progressive sunglasses as I had before. When the salesperson showed me the price of 545.00, it was 150.00 more than my last pair, less than 4 years ago. I questioned the price and she said she assumed I wanted a wider bifocal area, which was a 70.00 upcharge. I had her take it off and my bill was 475.00.

Warby Parker USED to be good. I have a perfectly good pair of glasses from them, and the only thing missing is the world's tiniest screw. I can't wear them or they'll snap. I took them to a regular eyewear store in town and they say they don't make screws that small. I called W-P to ask for screws and they say they can't help me. Now I'm waiting to hear from their closest store to me (2 hrs away), and how are they supposed to have this part when customer service can't get it for me. They won't let me speak to the hardware department, and I can't call the store they say I should visit. The glasses I ordered as backup came from 49dollar frames. They were $100 cheaper than W-B and just as good.

I walked into a Warby Parker location last week to get the eye exams and order a pair of nonprescription sunglasses. The staff and the optometrist were great! And I found a frame that’s perfect for my face. I was very happy. The app said I’d get my new sunglasses in 7 days. 7 days later, the tracking status has not changed since the day I walked in. I called the WP 888 # to find out why there has been no progress beyond “in the works.” The rep I spoke to said something about an issue with their labs.

I’ve been a loyal Customer since 2018. Purchased many pairs of glasses and contacts from WP. Ordered a pair 7/30/25 after receiving an exam at their clinic. Glasses made it to the UPS warehouse where the package “disappeared” on 8/13/25. It was never scanned in at the warehouse. UPS said I needed to contact WP to have THEM file a claim. SEVERAL emails later - Erna and Krystle told me it was basically my problem. Once I received the glasses - I was free to return them for a refund. No response when I asked “What happens if I never get them?” This was a $395 pair. I have the emails with detailed communication of this abysmal experience - so no excuse that they didn’t understand the issue. Lots of legwork on my end. Very little effort from WP. I tried MULTIPLE over DAYS and times to call the Customer Service phone number on website. The phone would ring 2-3 times then the line would go “dead”. No pickup.

DO NOT BUY FROM THIS COMPANY. The stores that sell this brand are fine to deal with. I went to a brick-and-mortar store and that all went well. BUT, yes, the big problem, my glasses were not correct. I could not use them therefore I returned them according to their policy within the 30-day return time. I have yet to receive my refund. Each time I call I am simply told the refund has been processed and I should receive it in 3-5 business days. So, my ADVICE if they work well for you great but if they don't then DO Not expect to get a refund. It's probably not going to happen. For this reason, when I go back to get another pair of glasses It will NOT be from them. Good luck.

I ordered my glasses on August 16. It is now September 4 and when I called customer service they mumbled something about a problem with the order but that she "fixed" it; and now she will "expedite" it so that it comes within 2 weeks from today - meaning more than a month from order date. On top of that, I am fairly certain the store workers screwed up my prescription so there's a good chance I'll have to send them back any. Stay away.

I have purchased several glasses from Warby Parker over the years and it’s been fine. However I recently purchased a new pair of glasses less than a year ago and the lens scratched within a few months. Aren't they supposed to be scratch proof? They refused to replace the lens. Then last week the frame cracked right where it holds the lens. Again no warranty and they told me I could just fix it myself as my only option. Quality seems to have gone down and customer service is also unable to address anything per their policies. Very upsetting. I’ve worn glasses for 30 plus years and never had any issues like this before.

I ordered new prescription lenses for my Sunglasses at the Aventura, Florida Warby Parker location on August 2, 2025. My order number is Order no. **. I was promised that I would receive my prescription sunglasses within 5 days. It has now been 1 Month and I still do not have my prescription sunglasses. I have phoned Warby Parker customer service over 30 times, sent 8 emails and visited the Store location 4 times to try to resolve this issue.

I have had an incredibly difficult and frustrating time getting glasses and prescription from Warby Parker. First, you can't call any of their stores directly. You have to go through the main number, and then that customer service person emails the store. Incredibly inefficient. I have had to go back 3 times to meet with the optometrist to get the prescription redone so I can see through the glasses. This last time, the glasses are taking forever to get. I ordered them over a month ago, and one of the 3 pairs has been delivered, one just shipped after 4 weeks, and one is still being made at the factory. I would not get a prescription or glasses at Warby Parker again. It has taken way too much of my time and effort.

I ordered a $145 gift card for my friend to be sent on their birthday and it wasn't received. I contacted Customer Support and they said it was sent to their Team Lead and would get back to me the next day which would already be after the day of their birthday when it was supposed to be sent even though the funds were already withdrawn from my account.

This was my first time ordering contacts. I got the 20% discount off the 6 boxes I ordered when I initially ordered. 2 boxes of gray and 4 boxes of hazel. Customer service had to modify my prescription to my doctor's prescription, but they got confused and also modified it to 2 boxes of pure hazel and 4 boxes of Grey. They also made it 2 separate orders so I got the discount off the first order, which was 2 boxes and I didn't get the 20% off the 4 boxes so I ended paying way more for my order.

Personally traveled to a Warby Parker location to set up my order - replace a pair I had lost with an undated prescription. The only thing I did not have was my RX. I was told I could send it in to complete the order - and I did so. This started a barrage of e-mails and texts trying to upsell me refusing to honor my order until I engaged to respond. However, even the ability to respond was made very difficult and then ignored.

Terrible first time customer. Gaslighting from day one of placing my order. I made two call within 17 days of playing my order. They will sell you product they don’t have inventory. Even their website doesn’t even indicate there could be an inventory issue. They give the impression they have it in stock. They take your money and drag you along with a lie your contacts will ship in 4 days. Will never buy from WP again **WARNING!! DO NOT PURCHASE ANYTHING FTOM WP.** Go to their competitors.

Warby Parker advertises their costs to be between $85 to $140 for exam, prescription and eyeglasses however they actually charge considerably more, eye exam is $85 and least expensive glasses were $395 total cost $480. They should be more clear and concise about actual costs on their website.

Customer service and employees are terrible. Quality lenses awful. Do not use them. They used to be very good but all respects have gone downhill. Especially avoid Nashville store in Green Hills mall. Manager there is rude and nasty.

I wish I could give 0 stars. I ordered contacts on 6/9 and Warby Parker was faxed my prescription by my eye dr 12 times. I canceled my order on 8/11 without receiving my contacts. They claim they never got my prescription all 12 times it was sent. So I got a copy physically from my eye dr, printed out and drove 40 mins to get it. Sent it over to Warby Parker and they told me my original promo code no longer applies because of the amount of time that had passed. They said I needed to pay an additional $5.07 and I would not receive my contacts if I did not pay this. A customer's payment is taken when the order is placed. They should not lose out on the new customer promo because the company took so long to verify the prescription.

Warby Parker is good at selling frames. The frames are nice, even if they don't last long. Customer service is very attentive. However, they don't have enough knowledge to care of the lenses and prescriptions, and do gross mistakes repeatedly. I buy the frames and have the lenses crafted somewhere else. My advice to someone getting the glasses from Warby Parker is to have them check in-store the graduation of the lenses once you receive the pair of glasses.

After watching a commercial I booked an appointment with the idea that the price of the exam, $85.00, included a pair of glasses. I was wrong. I drove over an hour to my appointment and after talking to staff, I realized the commercial didn't directly state the eyeglasses would be in addition to the cost of the exam, leaving me to believe it was included. The staff was courteous, and stated that America's Best offered that type of deal, which I knew, I just thought this was similar and I wanted to try something new, and would settle for just one pair, not two. I watched the commercial again, I guess I just read into it, but wanted others aware that the glasses are an additional expense. I did however, look at the glasses on display and will say the variety offered and the quality of the eyewear appeared to be top notch.

I have bought Warby Parker glasses and was always happy. Three weeks ago I went to a local store, the salesperson was not helpful at all! I picked a frame and then she told me with my prescription, I couldn’t get that frame. Picked another and she said the same thing. So I finally picked a frame, bought them and excitedly waited for them to be delivered. They were $445. I waited almost three weeks, no glasses! I called and after sometime, the person said those frames have been discontinued. I said why didn’t anyone call me? He said, "Well we sent you an email and not the one you gave me." I explained that upon entering the store, I told them my email was hacked, I updated my email in their system and apparently they sent an email to the wrong email. Why didn’t they call? I cancelled my order and will be going someplace else!

I have been a loyal customer of Warby Parker for over 12 years (back when you could only get them sent in the mail for at-home try-ons) and they have never disappointed me. The dedication to affordable eyewear along with many style choices and fantastic customer service has had me returning to them year after year. So when I had hit my first ever snag in ordering my new pair of glasses I went to my New local storefront in Lancaster, PA where Victoria (the manager) was so helpful. She spent over 40 min on the phone trying to rectify the problem due to a computer issue along with an insurance issue and was so pleasant about it all even though it was a holiday and IT was short staffed.

Ordered contact lenses and the experience has been nothing but horrible. I ordered my lenses on a Thursday. Same day, I receive an email that they're ready to ship. The following Tuesday I received an email that they would arrive the next day. They did not arrive on that Wednesday, and when I chatted AND spoke with customer service they said I had to allow 7 days and neither was sure why I had received the email stating that they would arrive the next day. I was told they would arrive the following Monday. By that following Tuesday, they still had not arrived. It has been almost two weeks, and no one is able to tell me why they have been "in transit" for 13 days now. My husband ordered the same day from 1-800 Contacts...And received his order 3 days later! My latest chat, the agent basically said, "We have no idea where your contacts are."

AVOID Warby Parker - go anywhere else! I was drawn in by their commercials and scheduled an appointment on the 16th of July. I had a retinal scan and I had selected five frames I wanted to try before purchasing. I then selected the frame and paid for both the eye exam, retinal scan and frame. I was informed, by email, the frames should arrive within 10 days. That was when the nightmare began. On the 27th of July I received an email informing me the frame I selected was no longer in stock, but would be replenished by the 5th of August. Okay - so on the 4th of August, today, I called Warby Parker to inquire as to the status of the frame re-stocking. I provided to “Leo” all the contact information so they could search for the original order on the 16th of July - they found it.

I ordered NON-PRESCRIPTION sunglasses ($300+) and they have been in production for over 3 weeks now and have failed inspection once. Every time I reach out to support, they push the “shipping” date back more and more. Super frustrating process and support lacks knowledge of what is actually going on. Customer service rep literally told me he doesn’t have access to see what’s going on other than they “failed inspection”.

Resolved.

I went to Warby Parker (Town and Country MO) on June 22th, 2025 for an eye exam and presented my insurance card. I was told that my eye exam would be reimbursed after the sales associate checked the insurance card. I paid $85 for the eye exam and called my insurance company for reimbursement and was told that Warby Parker was not in-network. I called their customer service line which was not a direct line to the store and had lengthy conversations with them two times. They told me that they would call me back to resolve the issue, but I have not heard back.

I recently order 4 pairs of glasses for different purposes. I called instead of going online so there would be no confusion. First pair was fine, just a re-order. Another one came (New prescription) and they used the old prescription after I repeatedly said to check the date. Called them and returned those and got the correct prescription. Problem with those is the frame was bent and they kept falling off. My driving glasses came (Distance) and I have no idea what prescription was used for those. Unusable. I drove 45 minutes to a brick and mortar store thinking that would be a safe option. They heated and adjusted the frame, took back the driving glasses and entered a new order for those. Just got those and they are reading glasses, NOT distance! I am done with them. Never again.

Updated on 07/28/2025: On Tuesday July 22 I got the pair of glasses that were promised on July 9th. I couldn’t see out of them. They were terrible. I tried them for a few days and realized they were made wrong as during that time I ordered a pair of sunglasses from LensCrafters that were fine. Ordered and got those glasses in one week. I could see perfectly and now knew for sure the glasses I received from you a month late and just bad. I went into the store in The Woodlands Texas on July 24th and returned the poorly made late glasses. They were to people in the store were kind and helpful.

In 2022, my wife, and I both bought eyeglasses from horby Parker, I believe I bought 3 pair and my wife bought one, so I have a new prescription, and I called him up yesterday. I got a person from another country who I could understand but I could hardly hear because she was sitting in a boiler room. With I don't know how many other people jabbering, on top of that, it turned out that the sunglasses I paid about a $125 for in 2022. We're now over $250. I checked with the framery and see, that company has excellent reviews. The online ordering was easy and I ended up speaking with a young woman on the phone as I had questions and she was ** and excellent. Oh, and the sunglasses were $119.

I wanted my eyes check for contact lenses. I did that and was charged for the exam and one box of contacts for each eye. I have been to the store (Blackstone Mall, Millbury, MA) three additional times and I still do not have my two boxes of contacts. They told me I had to come into the store every month for one set of contacts per month. When I asked for the prescription for my contacts they refused to give it to me. Very unprofessional and dishonest.

I just got off the phone with Warby Parker customer service. I had ordered prescription sunglasses. I advised that I needed to have the glasses by a certain date. I was advised that if I paid for expedited Shipping I would receive the glasses within 7 business days. When I checked on my order I was told that "within 7 business days" was just an estimated, I would not get the glasses on time. They basically admitted to misrepresenting the shipping time that I paid extra for. I should note that over the last few years I have purchased numerous glasses from Warby Parker and their in store service was great. However if they misrepresented one thing, I wonder what else they misrepresent, so I will no longer be customer.

I ordered two pairs of glasses, both progressive. One pair arrived perfect, the second pair far from perfect. I should have gone back to the store, they were so great when I made my initial purchases. I made the mistake of calling customer service and they were horrible. Eventually after weeks I was able to speak with a supervisor who really showed he cared and was going to fix my issue. Unfortunately it was not fixed and I went into the store. I worked with JaLinda. She listen intently, she was so very helpful and left more than satisfied, she saved my feelings about Warby Parker for the positive.

Exam was great. Loved the optometrist and she was timely, knowledgeable and helpful. The sales person was not knowledgeable. Entered insurance information and benefits incorrectly at the store...then they thought corrected their error in the store... A week later I received an email that they made a mistake with order.... I am now in day 7 of trying to rectify this order!!!! Still nor resolved!!!!! Customer service is horrible and inefficient and lack knowledge and move like snails!!! Each call or text exchange is 30 minutes with lots of pauses and being placed on hold and then I have to hang up because I have a job and have to go back to work! Infuriating.

Warby Parker overcharged me for tax. They did not use the correct tax rate for my area. I contacted them to ask them to refund the difference. Their boilerplate response said they would get back to me in 48 hours. It is beyond that time frame, so I emailed their customer service again. Still no response. How am I ever supposed to get back the overcharged tax??

For whatever reason, my address was wrong on the Warby Parker website. I got a note about the error but there was no way offered to easily rectify the problem. Then they were so slow in accessing my credit card that I was contacted to reenter my card. Everything about this transaction was cumbersome. I needed my new glasses and delivery was substantial set back. I think their customer support needs some serious work!

They messed up my lens prescription. I complained to customer service and they gave me the cold shoulder for a almost a month, passing me from person to person and I'm sure hoping that I would get tired and go away. I did. I bought glasses from them a number of years ago and they were great — not anymore.

The decision to use Warby Parker has been a poor one. 1. I was forced to drive 45 minutes to a retail store to get a proper measurement as the app was completely busted in this regard. 2. Delivery of first pair of glasses was delayed without notice or explanation. After hassling the text support, I was told my glasses had to be remade. 3. I finally received the glasses and the right lens was nearly falling out of the frame. 4. Drove 45 minutes to a retail store again where I was told they have to be remade again. 5. For some dumb reason, we decided to get sunglasses. 6. Now my sunglasses are in endless delay as well with no notification, and support won’t answer. The phone just disconnected repeatedly. I’m over it!

I never had a great experience with Warby Parker. Ordering my frames in-store went ok but I felt like the sales representative was very unsure of herself. When I received my glasses I was certain they had put the wrong prescription in my lenses because I couldn’t see at all. I took them to my local store and turns out the frames were so severely bent out of shape. There was no way I would have been able to see out of them (those who wear progressives know!). After 5-10 minutes of extreme heating and bending into shape I was on my way. Fast forward 7 months and the frame SNAPPED. Not on an arm or the bridge, but the part of the frame that holds the lense - sending my lense flying across a hard floor and leaving me instantly nauseous with only one usable lense. I called customer support and I’m out of luck. Frames have a measly 30-day guarantee and lenses have 6-months. Cheap price = cheap materials. Never. Again.

I cancelled my order. Their customer service is out to lunch.. They never reply to emails except weeks after you have answered their questions.. and then they ask the same questions. And when you get an answer, you might get an answer to 1 out of 3 questions asked.. Long story short, this has been my entire experience with them.. OH, one more.. I told the gal on the phone to NOT charge the card they had on file, that I would be giving them a different card.. ON THE PHONE.. live person.. taking notes. I get an email.. "We tried to charge your card but it declined..." The right hand at Warby Parker has no idea what the left is doing... How good can the glasses be?

I have been a fan of WP for many years and have obtained my glasses from them for the past decade. However, I just had a negative experience with them. They had indicated to me that it would take 10 days to get the new pair. It is now over 10 days and no glasses. They will deliver the glasses on Monday which will be 15 days from when the glasses were first ordered. NOT acceptable!!! Very disappointing....

I don't recommend due to bad customer service. Looks like I am not the only one. We're going elsewhere. We bought once and tried to reorder the exact same pair of glasses a few months later. What a hassle!

This is why people do not trust a touchless process like this. I paid was too much money for a pair of glasses, which I needed at a specific time. They allowed me to take the virtual test and approved the prescription but evidently only for screen use glasses. No one told me this when I stood in a store and paid for production and expedited shipping. Now the process to fix it is literally impossible. Do yourself a favor and use a traditional method, the product is cheap anyway. Breaks easily and lenses are garbage.

The store ordering process went smoothly and the sales associate was professinal, responsive, and helpful. Fulfillment is horrible. After not receiving any order updates after 3 days, I checked the order online and saw an "Error" at the top along with a "Warning" pushing thinner lenses for $150. After chatting with a rep, she said the lab was backed up and everything was fine. THREE DAYS later after the chat, an email arrives saying the frame is now out of stock. How can a company that fulfills online not know their stock? Then how does it take that company SIX DAYS from taking an order to figure out it doesn't have enough stock? How does customer service not know what's going on when I see an "Error" that was obviously an out of stock problem? Unprofessional. Going back to Costco.

I ordered a pair of frames with magnification lenses & was sent just frames, the lenses were just plastic like for display. When I reached out to customer service they sent me the correct pair but required me to return the incorrect ones they sent. I asked them to send me a return label & was told they were not able that I would have to print it myself. I told them I was not able & they told me to “go to the local library or ask a friend to print it”. So moral of the story is if Warby Parker messes up your order it’s your problem not theirs. Oh and the frames are cheap material that bends very easily & the lenses are difficult to clean.

It’s frustrating to buy for them, especially for paying that much money! Honestly for what you pay for they should abide by the time frame they’ve provided, they said will arrive in 10 business days but with what’s happening it’s more like 20-30 business days, so if you’re really wanting to buy from them you should expect to wait way more than said on their website. Their “Lab” somehow can just take their sweet time and not even inform their customers that there was a defect so it’s taking longer, but why are they taking another 10 business days to fix that defect? I thought since I spent the money I would be getting efficient and good quality product but that’s not the case with this company. Still don’t have my glasses but I’m thinking of just canceling it and going somewhere else.

Terrible company. Do not use. Ordered glasses. Paid for expedited delivery. Called after few days when I got no update, was lied to by staff saying it went through and would be on time. When I was on the phone with them they charged me finally for the order so he obviously just put it in. Just got in contact with a manager who told me they have no idea when they will arrive as they are waiting on lenses. I needed them before a specific date and ordered with plenty of lead time as well as paid for express delivery. Still no glasses, no refund and no apology. Do yourself a favor and avoid this company.

First of all, I’d like to say that the glasses were very stylish and looked great. I live in a very rural area and there is no Warby Parker location nearby. I ordered some glasses online and was very happy, though they were quite uneven. I had to Heat it myself to try to get them even and still occasionally they would drift back to their initial state. I always clean my glasses with a cleaning cloth and was saddened to discover after about four or five months. I had some subtle scratches right in my field of view. Luckily, Warby Parker offers replacement glasses. I was excited to get my new glasses, but United States Postal Service apparently lost them. They made it about 2300 miles, but we’re lost 100 miles from my house.

Hopefully I'm a one-off, but Warby Parker was the worst experience I've ever had in a full lifetime of getting glasses. The type of glasses, the prescription, specifications were absolutely the same as every prescription I've done. After three business weeks I started calling for updates; the first time they said the glasses had failed inspection and they were starting over, the second time they said the glasses has failed inspection again and they were starting over, and today when I called again they told me the glasses had failed inspection and they were starting over. At which point I canceled my order.

My wife and I had seen the commercials advertising glasses for $95. We drove an hour to the Warby Parker store that had just recently opened in NH. My wife picked out her frames, as she needed normal and sun glasses. They took her lens prescription and then gave us a total of $900 for two pairs. The frames were 95 each. So they wanted $350 for the lenses. When we questioned why so high, we did not get an answer. So off to Costco we went. There my wife was able to get two pairs, name brand frames, digital lenses, same coatings and only spent $460 for both pairs. Don’t waste your time at Warby Parker. You can buy a Costco membership and your glasses and still spend far less.

I have purchased about 5 pairs of glasses in the past and never had any issues. This time, however, was quite different and extremely frustrating. I ordered progressives with transitions. My two previous pairs were also progressives with transitions. I ordered them on April 13th and purchased expedited shipping arriving in 4-6 business days. I am currently living in another country but was going to be in America about 3 weeks so I didn’t think there would be an issue. How wrong I was. 4-6 days went by and nothing happened. I contacted them and they said these lenses take around 10 days. Whattttttt. It says that nowhere. And every time I look at the app it reminds me that I would be receiving them in 4-6 business days. I told them I was leaving around the 1st and I needed to have them by then.

Waiting on corrected redo. RX was correct, they just didn't follow it. I'm told by customer service they should be to me in another 2 weeks making a total of 6 weeks. Their customer service is the nicest I've ever dealt with but they don't make the order until they receive the original pair, that they screwed up, until the glasses are received.

I needed a pair of sunglasses in a hurry for an upcoming trip. I was told at the retail store where I bought my glasses that if I expedited my order for an additional $25.00 I would receive the finished glasses in 3-6 business days. I contacted the company after business day 5 to get an ETA and was told I would likely get my glasses on day 9 but with no guarantee. Their “updated” delivery schedule means I will not have the glasses in time for my trip. My opinion is that it’s a poor business practice and unethical to sell me glasses under the premise of 3-6 day delivery only to later tell me 9 days at best.

While the price of the products are a bit pricey, they are of high quality and I get endless compliments on my glasses. Renewing my prescriptions online was incredibly easy, for both contacts and glasses. This year, I ordered contacts and mistakenly sent to an old address, when I called in, I received NO AUTOMATED RESPONSES! I was in absolute shock to reach a rep right away, absolutely great experience talking to my rep as well. She quickly reordered my contacts to the new address, the call lasted less than 8 minutes. Warby Parker has yet to let me down in the past two years I've switched to them.

Horrible customer service. Just save yourself the headaches and go to an eye doctor. They were unable to tell me why my prescription was denied from the virtual vision test. No one ever followed up with me. This company is a full on scam.

Warby Parker has the right look to be a glasses retailer. What they severely lack is the right process and attention to detail. They’ve gotten my glasses order wrong twice. My contacts which I got fitted for by an assistant still don’t feel right and my vision isn’t corrected the right way. All in all it wasn’t a terrible experience because the customer service was great. If I had to shop here again I would get my prescription from an eye doctor in person that I trust. Only then would I shop at warby Parker to save on glasses.

I purchased progressive lenses plus frame at Warby 3.5 years ago, I spent $400. I took good care of the glasses and worn them a couple of hours each day because I wear contacts. The lenses are so worn out with scratches, it never happened to a pair of glasses of mine before, especially since I didn’t wear them that often. That’s really poor quality. I went to ask if they could fix the lenses They asked me for $400 for replacement, not even the whole glasses including the frame, just for the lenses. A total rip off! You are better off to go somewhere else where your insurance might even cover your prescription. Mara R

Great visit, great store experience at NY Union Square location! They shipped my glasses 10 days later, as communicated. They were undeliverable, after numerous emails happily announcing their arrival. I tried twice emailing their ‘help’ email. No response. So I called, their agent was clearly untrained. She kept putting me on hold. They were supposed to arrive March 24. Thursday March 27 I received an email that my glasses order was in process. The agent I spoke to said they had to wait for them to be received back before anything could be done. I reached out and asked them to overnight them when I received the email that they were in process. I received an email with this comment. Unfortunately, we do not have overnight shipping, but we are working on getting the glasses reshipped to you ASAP! So now I have to wait another 10 days plus shipping time.

Horrible experience overall. I went in for a contact lens exam at Warby Parker in June 2024. They provided a prescription with an erroneous Axis number for one eye even though the test is for a specific brand and type of lens. When they placed the lens order, they didn’t tell me they made a mistake on the prescription or correct my prescription but just provided me lenses with a different axis.

INVENTORY ALL WRONG AND OUT OF DATE! I visited a few places in New York City and their inventory is all wrong! On the phone they say they have particular sunglasses at the store on display and in the inventory, but when I visit they did not have the pair I was looking for!

I purchased glasses. After wearing a few days they were not comfortable. I returned to the store for an adjustment. This was repeated 3 additional times. On the 3rd time I requested a refund, which was easily provided. I left the store and went straight to Costco where the same prescription and similar frames with a better fit were $200.00 less than Warby Parker. I will not return.

DO NOT BUY!!!! I purchased two pairs of glasses. They told me they would contact my Dr and get my RX. A few days later and I receive an email that I needed to contact my Dr's office for RX. I make an appt, have a new eye exam and get a new RX. I send that to Warby Parker and they tell me I should receive day glasses in 7-10 days. Both glasses arrive and I am excited to try them on. I put them on and couldn't see a thing! I don't know who's RX they put in my glasses, but it was not mine. Now I have to take them back to the store where I purchased them to get a refund. Do not waste your time or money!

Slow. Incompetent. Misleading. I’ve tried to order the same thing twice and have had an issue both times. The website says delivery in 5-7 days but when you contact them they say it’s 10 days. So they are untruthful right from the get go. I asked them to charge an FHA card for a certain amount and they didn’t listen and the payment was rejected. And order cancelled. Just a difficult company to deal with all around.

Really disappointed. Bought a pair of sunglasses a year ago and a few months into having them one of the screws came loose. I bought them to the store to repair them and they told me I would have to buy a new pair. Not the quality or customer service they preach. All in all last time I buy anything from them

If I could give Warby Parker a negative 10, I would. One star is MUCH too generous!!! DO NOT buy from Warby Parker, unless you're okay with throwing your money away for nothing! I paid $345 and have been waiting for my glasses for almost 3 weeks now. And when I try to contact them for help, I get NO help!!! No one can seem to figure out the issue with my order and at one point, I was told that I didn't have an account, much less an order (even though I have an order #)!! I've complained to Paypal (who I purchased the glasses through), so hopefully I will get my money back, though not expecting that to happen! In an economy where $345 is like $10,000 to many of us who are struggling to just afford groceries, this is yet one more company scamming the American people!! So pissed!!!

Such a disappointing experience. I went to the Houston City Centre location. First of all I had checked to make sure my insurance was accepted. I was told it was until I got to the store and they said it wasn't. I ordered two pairs of glasses totaling close to $1000 (I wear progressive lenses). They barely measured where the progressives needed to hit and, although I thought the frames were loose, they didn't measure fit at all. I received both pairs today. They are so loose they are falling off my face. I tried to call the store to see when a good time to come in for adjustments would be and was routed to the main line and was told they don't have phones at the store (seriously?). They were going to email the store to set up a time, but needed my order number which was nowhere on the box. I'm sorry but if I spend $1000 with your business, I expect more than excuses why nothing is as it is advertised. I will not be doing business with them again.

I purchased contact lenses from Warby Parker in the Fall; they sent me the incorrect lenses and I sent them back and did not reorder. I received a signed document that they were received and after a week I called; the first time the representative said they would check on it and get back to me; Nothing! The second call the representative said he was going to have his supervisor call me to resolve, again Nothing! The third call was handled the same and I stated I will hold on the line and wait for a supervisor and they said that isn't how they work. So now 4 months and no refund even though they sent the incorrect lenses from the order. Almost sounds like a scam operation. My only suggestion is Don't even bother.

After waiting a month I still don't have my glasses! No one knows when they will be ready???? Terrible!!! Run!!! I have called several times. No one can give me an answer. I asked to speak to the corporate office. They said they have no phone number for them.??? They can't contact who they work for?

If I wanted to wait 3 weeks for a pair of glasses, I would have gone to the local mall. Get with it Warby Parker, your service has gone downhill very quickly. I am not sure why I even gave you another chance after the previous 2 pairs snapped in half. There will be no 3rd chance, trust me. Slow service, crappy quality, and add ons that make it even more expensive than the designer brands.

This last glasses order has not been near the experience my previous ones were. To begin with, the app decided it had issues with my prescription and made me upload it again. It then claimed that information was missing, all of which was there clearly and crisply. Had to call in, wait on hold to talk with a rep who looked at the prescription and said we’re all set to go. 10 days later I receive my glasses and find I can’t see with them, they totally messed up my prescription and gave me coke bottle glasses. Called in and found that WP had messed up the order, so they have to make them again.

I went to Warby Parker's website yesterday to order contact lenses. The website said these contacts were $68.20 for a box of six. I wanted four boxes which came to $272.00. I went through at least 30 minutes on the phone with these people. I told them all through this my insurance would pay for these as I get 300 dollars a year. When it came time to settle up I was informed that insurance does not receive a discount and that my contacts would be $341 and some change almost a $70 dollar difference. This company in my opinion Claims to have no hidden fees but when you add $70 dollars after you have already quoted one price I believe that's mis-advertising. I would not do business with this company ever and a large majority of the reviews I see here are not good, there must be a reason. And the responses I see from Warby Parker look like they are generic meaning intend on a song and dance to try and suck you into buying their product.

Terrible customer services and staff. No professional approach and treatment. Ordered online lease package and they indicated that her prescription was expired. Made an appointment. Waiting for 2 weeks for our appointment, We have travelled 40 minutes to get to our appointment and because we were late 5 minutes, they cancelled our appointment for my daughter.. Very disappointment and customer treatment. Totally not recommended. They act like a machine robots interns of understanding and customer service. My daughter is very disappointed. I would don't recommend this facility.. We ended up local optic center with human and professional treatment and customer service.

After trying five pairs at home I found the perfect pair as approved by our granddaughters. Ordering online was a bit pesky but it was finally accomplished. Now 5 months later my glasses seem to be almost falling apart. I called and was told my only recourse is to go to a store. The nearest store is 350 miles away. I expected better quality. I am disappointed.

I purchased these glasses in Boca Raton, Fl and was never satisfied with them. The glasses are 100% plastic. The glass on my glasses had a scratch when I got home from the store. I took them back and they replaced the lenses. Two days later they had a scratch again. I told them back and the salesperson told me they only replace the lenses once. I was not told that when I purchased them. They look nice, but they are really cheap and I would not recommend them to anyone. I have glasses that have better lenses from another company and have never had a scratch.

First I purchased prescription glasses. They were just Ok, fit wasn’t great. Then I went to their store in Smith Haven Mall. I specifically asked if the sunglasses were polarized. I was told yes. He got the sale but I didn’t get polarized glasses. Now I would like to stop getting their emails daily if not multiple times a day! I have unsubscribed 4 times!!!! They keep coming! Think twice before doing business with them. I didn’t think I would have to hear from them daily forever!!! Ridiculous invasion!

I went to the Warby Parker store at the Westfield Topanga Mall in Los Angeles. I didn't receive any acknowledgment from their staff until I went up to ask them to place an order. That should've been my red flag. I ordered glasses and progressive lenses which came out to just under $600. It's been 3 weeks and they were shipped to an address that does not exist so they were sent back to Warby Parker.

Went to Warby Parker on Nob Hill in Portland, OR to check out glasses.  Technician assured me that I could order the glasses right then, not link the prescription to the order, and then charge my HSA card after the first of the year. She told me at least a half-dozen times that my credit card would not be charged and I could call Warby Parker on Jan. 1 (when my HSA becomes active for the 2025 year) so my HSA card would be charged and not my credit card. Nope. Credit card was charged. I cancelled my order and wasted 90 minutes of my time by driving from my home to WP. This is a company I won't do business with in the future. Customer service is very important to me and, unfortunately, WP failed in providing good customer service. Good thing there are glasses shops on every street corner, in Walmart, in Costco, and many other choices from which to choose, as WP won't get me as a customer.

Went for an appointment at Waterford Lakes Orlando store at 12:35. We arrived 5 minutes early. We were told upon arrival that there was a 20 minute wait. We accepted that, walked around. Tried glasses, etc. At 1:15 (40 minutes) the employee apologize for the wait and said we were next. At 2:00 the patient walked out of the exam area and they escorted another person in. When I asked why they said it was a family and they didn’t realize that they had more people in Front of us. It would be another 20 minutes or we could reschedule.

Do not buy glasses from Warby Parker, cheap quality even when they just raised the prices, prescription always comes wrong and they say delivery is 7-10 business days, but in reality is 30-40 days, everything they could do wrong they do. Gave them a second chance and the same. Find some other quality place to go to.

I guess you get what you pay for but this was a major disappointment. The try ons weren’t great the free ones but I found something acceptable and then place the order over the phone. I am disabled and semi homebound so this seemed like the optimal solution for me. Then they wanted some other measurement that I didn’t have like distance between my eyes then they kept bugging me about my try on return that I’d already sent back and sent them details about. I would respond directly to those emails but of course there wasn’t detail on there so they would keep saying we don’t know what order you’re talking about. Even though the obvious option of looking up the order by the email address responding was always there.

I bought glasses from Warby Parker a couple years ago to find out that my lenses have been too strong this whole time when I got my eye exam today. My prescription has not changed but when the optometrist looked at my lenses the glasses were too strong. I spent hundreds of dollars to get glasses that weren't even my exact prescription. He explained that when a prescription is too strong it can lead to eye strain which could explain why my eyes have been irritated and tired. Stay away from Warby Parker. Hundreds of dollars I'm never going to get back. Go somewhere that's going to do it right and not compromise on quality and exact lenses.

Sadly, my experience is consistent with several other 1 star reviews in that my glasses are yet to appear. Each time I call, I get the sincerest sounding apologies; yet, no action results! In late September of 2024, I visited a WP store and ordered glasses using the prescription they provided following an eye exam in the store. Within a week of placing the order, I received an email telling me my order was on the way. I was ecstatic that things were moving so quickly.

They are so oily all the time, I can't keep them clean... from my eyelashes according to the store. Wild. Need to find some oleophobic coated lenses from an online store with a reasonable price, maybe Costco or Walmart might have them?

I purchased a pair of progressive glasses on Nov. 4 and was told that the turn around time was 7-10 days. Well today (Nov. 20) would make that 16 days. I called a few times and was told that they were not ready yet. Today I was told that they were delivered, then I was told they didn’t know. This went on for 5 minutes until the representative said they were delivered to the store (which is not what I asked for). Additionally, they were using an old e-mail address that is no longer working even though my new email was given to her, she wrote it down and said it would be changed. I now need to go to the store to pick them up, and that is definitely a problem for me. Not happy with the final outcome. At least they finally figured out where they are.

I purchased several pairs of glasses over 7 months ago. Warby Parker claims they are scratch resistant but I called to see if I could get a lens replaced (large cute/scratch) and they refused because it had been over 6 months. I'm very disappointed and will never recommend Warby Parker to anyone.

I would discourage you from getting eyeglasses from Warby Parker. They put my right eye prescription in my left lens and my left eye prescription in my right lens. This was verified and told to me by my optometrist when I went back in to have my eyes checked. They are cheap because it's cheap materials, cheap work, etc. You get what you pay for and this is certainly an example of that.

No no no. Do not buy from this company!!! I ordered glasses and they are now lost. I can’t get refunded until I receive them but how can I return something I never got??? Never again. Customer service was less than willing to help so now I’m out 500 dollars.

Warby Parker certainly has very affordable prices on glasses but you get what you pay for!! Unfortunately most of the staff at the various locations I’ve been to like Dedham, Hingham and Mansfield, MA are quite incompetent. What I mean by that is they don’t know how to adjust glasses and ruined several of my frames plus I have a very high prescription and the staff was not helpful in picking out a frame that would be appropriate for me. In the end I’d rather pay more money and have my glasses and adjustments done right the first time!! I think the employees need better training and I will not purchase glasses from Warby Parker again!!!!

I bought glasses at Warby Parker to serve as a back up pair. The store was fine, the selection limited and the price was reasonable. I wore the glasses over a period of time when my regular glasses were being fixed and again when the prescription was changed. The frames constantly loosen and I needed to make trips to the store to have then tightened. There were more customers there having their frames adjusted than there were new customers. My glasses were purchased in April, 2023. When I went in recently to have new lens put in, I was told they will only replace the lens once. So, I have a pair of glasses less than 2 years old and rarely worn that are now useless.

They lost my frames sending them to their lab. Corporate would not respond to my emails and would not return my phone call. I had to go down to the store. They would not refund my frames, which they lost, only the prescription lenses. I had to throw a fit to get them to refund the frames. Said they would credit my card and gave me a print out. I was never credited and had to go back to the store for the third time.

I went to the store on the Country Club Plaza, Kansas City for an eye exam and to purchase new glasses. Staff were incredibly helpful, friendly, and efficient. They were able to answer all my questions and provide advice. I really felt they were trying to help instead of just make a sale. Makena helped me choose frames. She was patient and kind, and really helped me understand the costs and insurance intricacies. Even though this company does not carry my preferred style of rimless, I will shop here purely for the quality of service I received. I purchased two pairs of glasses. Additionally, on two separate occasions, in the same store, Gillian has helped me in an emergency, fixing previous frames from another store so I was able to take them on an upcoming trip. This was not an easy fix and she willingly helped with no cost to me and no expectation of future business. I could not be more happy with the friendliness and service provided.

I went to Warby Parker in NYC at 73 5th avenue. The entire visit, as always, was wonderful. I want to give praise to the Dr., as well as Nikeem who is sooo kind and talented, Danny, and Kim. They all helped me get the right prescription and the right styles for me, which is not easy because I tried on so many styles. They are all so wonderful and really know what they are doing.

Walked in store at 12 Oaks Novi Mi to get minor frame repair (temple screw loose). Person there seemed flustered and did not know what do and said we can’t fix this. Went down to Lens Crafters and a very pleasant sales woman fixed the problem in approximately 2 minutes and seemed happy to help!! What a difference!

Warby Parker eventually offered to replace my glasses. I am sending my old glasses back to them as they would like to investigate why the lenses turned yellow.

My experiences (twice) with Warby Parker has been horrendous! The first pair of glasses I ordered were lost apparently, at least that is what I was told. They never arrived despite the fact that I had paid for overnight shipping. Had to wait another 2 weeks for glasses. Foolishly I ordered again! With a prescription change. Again paid for overnight delivery. I was told it would take 6 days. I should have had them today. (Need to wear only glasses for 2 weeks prior to eye surgery.) I got an email yesterday telling me they were delayed and I would not receive them until next Friday. A week later. My surgery is the following Monday, so if they come on time, I will only have them 3 days prior. Stay tuned, they could lose them again! I will never ever do business with them again!

3rd set of glasses with Warby in the Scottsdale mall. I walked around with the wrong prescription for 3 weeks. The gentleman at the store explained how one lens was a + and the other was incorrectly marked as - . Then I chatted with 2 people online. All three employees repeated their "I'm so sorry." I believe it was genuine. No one took an extra step to earn back my trust. What if instead of glasses it was a vitamin supplement, a meal from a restaurant, a dress mailed to me after taking my measurements? What would those companies have done to earn back my trust?

Updated on 10/09/2024: Their follow-up was not much help and ended up wasting my time. After providing my contact info and order number, they responded with an email apologizing and saying, “We are happy to offer a lens replacement.” But when I asked for clarification, they simply repeated the same message about needing to pay for a full lens replacement and get a new prescription. There was no acknowledgment of the poor lens quality or any effort to investigate. It feels like their response is just a front to appear helpful, but in reality, it doesn’t address the issue at all.

I ordered Progressive, but when I called them to confirm they weren't doing single vision, the customer service rep said they don't offer Progressive and that they were going to send me bifocals. I asked why they would have accepted my order and then send me something I didn't order. He agreed/understood and canceled the order.

My wife and I have purchased many pairs since their early days. My latest pair just purchased a little over a year ago has the coating (anti-reflect, etc.) peeling off. Very noticeable and annoying obviously. Figured they would stand behind their product especially given our history with them. I was told my only option was to buy new lenses but they recommended that wasn’t probably a good idea and should buy new lenses and frames. They wouldn’t budge. This was at one of their stores. Terrible! Will never purchase from them again.

Went to the Tucson store yesterday for an optometry exam and possible change in my contacts as well as new glasses. The entire experience was truly flawless. The optometrist was thorough and professional (I’m a recently retired surgeon) and the staff were great. Came out of there extremely impressed and was not really expecting that. Highly recommend.

I originally loved the two pairs of glasses purchased from Warby Parker. That changed when the temples/arms discolored within one year of purchase. I was truly shocked with the treatment I received when I went to the 9th St. NW, DC store. The worker said she used a solution that corrected some of the prob but not all. I was told that the discoloration came from hair products/hair chemicals. I asked to speak with a manager, she said she was the manager. I explained to her that my hair is natural, no chemicals. I've been wearing prescription glasses since the age of 10, I'm now 72, was 71 when this happened and have never experienced this issue. I asked that Warby Parker replaced the frame. Shockingly I was told that they would but I would have to pay full price.

This was the review I left on X. It sums up my experience quite well: @WarbyParker you just lost my business forever! I just bought my 3rd pair from you; the last ones were a disaster. You took ten days to ship me the wrong person's glasses. Then took 10 not to send the replacement because a QA issue. Then, say it will take another 10 days til the next pair arrives. The Customer Service did nothing to speed up the shipping or even offer me restitution. Plus, now they want the wrong glasses back before they issue a refund!!! Shame on you guys! You used to be the best. Lack of Customer Service will be your downfall.

I bought glasses from them 2 years ago. No problem. Now they have rejected my brand new prescription 3 times. Then when I went and got a fresh one from my doctor with all the required info-oh no! Now they want pupillary distance and want you to hold a credit card under your nose for their online photo. Is this some kind of scam??? This company is suddenly scary.

I treated myself to a pair of prescription sunglasses in 2020 at Warby Parker. I called today and told them the glass was splintering inside the frames. I was told I should have called years ago. This only happened recently. I expected these glasses to last. If you want short term glasses for a year or less buy here. If you take care of your glasses and want them to last don’t buy from this company. I put my glasses in a case and keep them inside the house always. And the glass broke down and they did nothing for me. Very unsustainable company. Not impressed.

I ordered a pair of computer glasses which were prescribed by my long time optometrist. These were a simple plus power. The PD was set by my personal Dr. to 2mm less than my regular glasses to reduce strain as I work long hours on a computer. Unfortunately I experienced eye strain and issues with the new glasses and returned to the store a few weeks later after giving them time. My Dr noticed the PD was closer to 60 and the center of the vision was lower than it should be as prescribed. The coating was a little cloudy too.

I normally order my contacts from 1800. Warby Parker had a deal for first time buyers. I purchased 3 month supply late June. My new script needed to be adjusted in August. I had unopened contacts and they refused to exchange the unopened boxes. 1800 does without any questions. I WILL NEVER ORDER FROM WARBY PARKER. Not customer friendly as they claim.

The Lexington NYC store where I originally bought my glasses for $ 545, I went back there 4 times for a correction on the bifocals, just kept saying the glasses were perfect and never logged my follow-up visits about the poor quality. Finally I went to the 3rd STORE IN NYC and was told my return time was up and so no help either. NO MANAGERS TO APROVE RETURN. I'm 75 years old so being shuffled around with no help in NYC when it’s 85 out is pure ugly bull. I WILL NEVER RECOMMEND WARBY TO MY FAMILY AND FRIENDS. NEVER GOING BACK. I would rather lose the money than be treated like a senile old pain in the butt by the trash people running this shambles.

Updated on 08/31/2024: Company contacted me, as I said in my review, it’s outside the 6 month scratch warranty and they want me to return them to the store so I can again pay (“starting at $235”) for new lens replacement with the same frames. (I am blind without them so that won’t happen) And why would I want WP replacement lenses? So I can do this again in a few months? No thanks.

My family has purchased Warby Paker glasses for quite some time now, and has always been pleased with the quality, price, and customer service. Not so much since the company IPO'ed. My current issue is with my daily glasses. After less than three years, the coating on one lens started chipping off on the inside. I took a picture and sent it to customer service, asking if this was normal wear. The customer service rep said she was sorry for the "discoloration." Even after I corrected her, that the coating was chipping off, the best she offered was a $60 discount for new glasses. I really expect my glasses to last longer than three years. I suppose if I consider how much cheaper WB glasses are than local eye shops, buying new ones every three years may still work out to be a better deal. I guess I just miss the old Warby Parker quality and customer service.

I got a new pair of Warby Parker in April. I clean my glasses everyday, and in August I was cleaning them as usual with the protective cloth and the frames snapped at the point where they connect to the nose bridge. This after less than four months of use. I took them to a Warby Parker store, and even though they could have just replaced the frames right there, they were told they are not authorized to do so and I had to call customer service. I did so, and was told I would receive a replacement in 2-3 days. It's now a week later (without glasses!) and when I track my order it says it's still being worked on. I have called repeatedly and not received a clear answer on when they will arrive. I am leaving the country in a few days for a month of travel, and desperately need my glasses by then, but they seem unable to give me any guarantee that they will arrive. If you're going to make flimsy breakable frames the least you can do is replace them swiftly!

This is my 2nd purchase from Warby Parker. The ability to test the frames prior to purchase is a great concept. I had the 1st pair barely a year when the coating of the lenses began to peel awfully. I thought it was a fluke. I purchased a 2nd pair and same thing. I can barely see out of them and just awful that you can actually see the lenses peel off. Don't do it. I've been wearing glasses for 40 years and never has this happened until I purchased from Warby Parker.

My family and I have been a loyal customer at your Southlake TX and Providence RI (Thayer) locations for many years, generally enjoying excellent customer service. However, my recent experience at the Southlake TX location has been highly inconvenient. I took my daughter for an eye exam and ordered new frames before our return to Dubai UAE. After the exam and placing the order, I contacted customer service to change the payment method to my American Express card. Unfortunately, the representative mistakenly canceled my order without informing me.

I ordered a pair of sunglasses with a distance prescription and received them in 7 days which was fine. Until I put them on. The prescription was all wrong and I promptly returned them to the store and they acknowledged the error and would “express” ship out a new pair with a 7 day turnaround. They shipped the new ones with OnTrac, a low budget shipper, and after 10 days with no glasses it looks like they lost them in transit somewhere. I’m leaving on an African safari with no prescription sunglasses and no time for replacement. Never again will I buy from WP as there are plenty of competitors in this space. They seem to blame the shipper but this is the company it hired with a long history of poor service and if they had processed my initial order correctly this never would have happened. This company is poorly managed.

I had a recent eye exam with a local Warby Parker, everything seemed fine at the store. After I came home and my eyes were no longer dilated, my left eye is still not clear. I looked at my prescription that was emailed to me and realized it was different that what I was given in the store, I understand mistakes happen no problem. It was then that I found out there is no way to contact the store directly, and I was told I had to go to the store to speak with anyone. Well, I have made 3 trips only to find nothing can be done because the dr was not in and countless emails & the only resolution offered me is to make an appointment and go in again. I was simply asking for a replacement lens for the left eye to see if that is the issue. I will never deal with them again and my advice is to steer clear and support local.

I finally bought Warby Parker prescription sunglasses with a bifocal lens. Great. Until the plastic glued on tortoiseshell covering the wire frame came loose and broke off. This was within a few months of use. Warby Parker response: "Great news: We’re happy to get a replacement order set up for your frame glasses. The price for our replacement service would be $430—we’d send you a brand new pair of the frame glasses with your new prescription included, and you’d be able to hang onto your original pair as a back up." So after spending more than 600 dollars the "great news" is to spend another $430 to replace a WP frame that is poorly made. Why did I not go to an optometrist's office... WP may have great style but their service is poor, the product is poor. Stay away.

I wish I had taken the time to research the reviews posted here. I ordered sunglasses at the Eastview Mall location in Victor NY and was assured they would be delivered 7-10 business days. Incidentally, ten minutes before anyone approached me and I was only customer with two clerks on their iPads. After two weeks I called customer service and they told me they were being shipped and would receive tracking #. Two days and nothing. Recalled and was told they failed going through inspection and would be another 7-10 days…unacceptable!! I’m going on a cruise without RX sunglasses. Order cancelled and I say buyer beware of this organization.

I ordered a pair of progressives from WP. They never fit right and I should have returned them. Long story short, i moved and they were in storage for a year. WP was not interested in helping to redo these glasses as the original fit was so bad. Weird curve, long side bars and narrow fit. Additional WP were purchased at same time and is in photo for comparison. The suggested store fix was not going to correct the missed shape and very long side bars. $395 wasted.

I recently ordered glasses from a storefront WP. The technician was great. I had issues with how the prescription was placed in the lenses. I called in to see when the tech that had helped me would be in. THERE IS NO WAY TO REACH THE LOCAL STORES. The call was answered by a corporate person who was of no help and told me if I wanted to know when the tech would be in, I would have to stop by the store to find out.

I at first loved Warby Parker, me and my friends purchased glasses and sunglasses. However my gf and I purchased prescriptive glasses and both our prescriptions were off. I couldn't read my phone or see people on Zoom for meeting. I went back and they didn't do much but adjust the screws. I went home and tried again.. It was still so bad. When I was able to go back again, it was after 6 months and they said it would cost me 375 dollars to correct their mistake!!! How is that even possible??? I'm never coming back to warby parker. Your customer for life, is now telling everyone to beware! There is no accountability for their own mistakes. There are too many places to but glasses, that are better.

My daughter and I visited the Greenville, S.C. store a few weeks ago. We were both excited to actually visit a store instead of buying online. My daughter picked out her frames and I found the ones I was looking for. The store clerk suggested that we put both on the same order to get a discount. I did not have an current eye exam and I had to get one for my new frames. My daughter had hers and the order was placed for both frames, awaiting my updated prescription. A week later my daughter received both frames...with her prescription in both frames. After a few chatting sessions online and retyping the same information to each online representative, the problem was solved. I will rethink the idea of ordering from Warby Parker again.

Received glasses 3 weeks ago and they fell apart. Screw came out. Called customer service. They "offered" me the wonderful deal of taking them into a shop and having them repair the glasses. I told the rep I live 50 miles from the closest shop. She said as a one time exception they'll send me a replacement, but I would need to return the original ASAP. Their website says you can return any pair, no questions asked within 30 days. She made it sound like it's a big favor and now I have to deal with the return hassle for glasses obviously made like garbage.

I am new to wearing eyeglasses and had seen the commercials showing how bendable and durable their glasses were. Well, only a few short months after getting a pair of their Crane-style glasses I went to fold them up and the right arm just snapped off. Went into the store, they looked me up, and they said they were definitely still under warranty. They said I should email the help at Warby email and they can help me out. After all this, I was told I'd have to pay for a new pair!! Why on earth would I pay well over a hundred dollars AGAIN for another pair of these cheap, easily broken glasses? DON'T WASTE YOUR TIME OR MONEY ON WARBY PARKER!

I purchased glasses and frames in December 2023. A weird bubble appeared in the lens. Obviously a manufacturing problem. I was told it was past warranty of 6 months and if I wanted I could buy new glasses and frames. Terrible!! Customer service for their mistakes. Won't be returning. Wish I read these reviews first...

I'm writing to share my incredibly positive experience at your 4475 Roswell Road Marietta, GA location yesterday. I was thoroughly impressed with the service I received. First, I had an eye exam, which was very good. Dr. was knowledgeable and thorough, which gave me confidence in the service provided. Then your representative ** took over. She was nothing short of spectacular in giving me amazing service. Not only did we explore all options of lens replacements vs. new frames, but she took the time to go into the back room to bring out new and other frame styles per my stated preferences. **'s exceptional service, her well-informed and knowledgeable approach, and her professional and arresting personality truly made my experience memorable. Her colleagues ** and ** were excellent as well, contributing to my experience.

I visited my eye doctor on 6/27. After being given a prescription I came home and went onto the site. I took a picture of my prescription and uploaded it as asked. The next am I woke to 5 emails stating I needed to upload a prescription. I then scanned my prescription and uploaded it. I immediately received 3 more emails telling me I needed to upload a prescription. On 6/29 I called to speak with a representative. I was told they had taken care of everything and I should hear within 48 hours. A week later I heard nothing. I logged in to see, you guessed it, please upload a prescription. I just canceled my order. What a waste of my time. Don’t waste yours with this joke of a company.

These Frames that they have on display in the store are quality Beautiful glasses. They said they would mail them and I thought great! What I received in the mail was some junk inferior frames,, Garbage!

I bought 2 pairs of the same glasses so I would have a backup in case of emergency... After 2 years of wearing one pair I needed to get a new lens prescription. I had new lenses put in the unused pair last May (2023). Yesterday my glasses snapped in half at the bridge while I was gently cleaning the lenses as I've done a hundred times before... The small amount of force it took to snap these after wearing for 1 year is shocking. Warby Parker does not have a product warranty and was not willing to offer anything more than a coupon for 15% off when you buy 2 or more pairs. What a joke.

Company resolved issued. Updated star rating from 1 to 3 because it was so difficult to get resolution and I had to post my frustration on a third-party site to be heard.

I was looking for a place to post a review of their Percey frames on their website but while I can read reviews, I can't post one of my own so I'm here. This is the third pair of Percey frames I've gotten from WP. The first one went missing so I had to get a new pair of glasses. The second pair were so bad from a wrong prescription that I had to get a third. This third pair barely stays on my face. If I look down to read something, or if I bend over to pick something up, the glasses either slide down my nose or fall off completely. One of these days, they're going to fall off and break and I'll go from being a disappointed customer to an angry one. This is a buyer beware for anyone who wants to buy those particular frames. I'm past the return period so I'm stuck with these now until I can get a new pair next year when my insurance resets.

Someone from the company reached out and rectified the issue to my satisfaction. Thank you.

They were great to buy from, but beware the lens are crap. They scratch so easy. Just using a microfiber cloth will scratch the lens. A year later and I can hardly see out of them they are scratched so bad!

I brought Warby Parker my new prescription from my Ophthalmologist and picked out a frame. They measured my eyes and said I would have them within 2 weeks. As this is twice the time I usually had to wait for glasses from my usual store, I was very disappointed when they didn’t arrive. I went there and a different sales person said she didn’t know why I was told within 2 weeks since it was around Christmas so it would take longer. I told her I was going out of town and I wanted my glasses and asked why I wasn’t told this when I ordered them so I would have had the option to wait to place my order. She just said sorry!

I purchased a pair of glasses for Warby Parker for $295 at the same time they tacked on try at home pairs. (5 pairs) then charged me $493 for pairs I never ordered or received. Terrible. Who pays $85 per frame for no prescription? Who orders glasses to try on at home? I cannot even believe the hassle.

Updated on 06/17/2024: I have purchased 2 pairs of glasses and contacts from another company. I can see significantly better with the new glasses. I gave Warby Parker a try, they failed in every respect. I’m done.

This review is in regards to ordering contact lenses online from Warby Parker. I placed an order because they had a promotion for 20% off your first order. I attached a copy of my prescription along with the order, and paid for express shipping (3 days). A day later I received an email that the brand of lenses I selected did not match my prescription, and that they have corrected the order to reflect the change, and adjusted the cost accordingly. The price was about $80 less, so I didn't think much of it. I then saw the charge hit my card for the lesser amount.

Had a great experience when I ordered my glasses but went downhill quickly. We paid with gift cards that we purchased on raise.com. Our order processed and we were on our way. Received several emails letting me know my glasses were being processed and would be shipped with 7-10 days. I checked shipment status a couple of times during the week but received no additional notices from Warby Parker.

I bought a pair of progressives about 5 months ago and paid $395. I had to go back 3 times to adjust them because the fit never felt right. At one point we needed to order a new pair to adjust the line of near vs distance vision. Over time the left side of the new pair became loose but that was the least of the problems. I’ve been wearing glasses since high school and I’m in my late 40s and never had so many problems with a pair of glasses that cost that much. The biggest issue is the lenses and how easily they get dirty and fog up. I spend more time cleaning them constantly than wearing them. I had to go buy a pair of CVS readers to have on hand because they seem to be better.

Today I went into your store in Cranston, RI. There were 3 people working and 2 groups of customers in the store when I arrived--3 counting me. I was deciding on which frame(s) to buy. They were NO help in choosing a frame that would be appropriate for progressive lenses. The attitude was-there they are on the wall--decide by yourself. After I had been there for a while, I asked if I could use their restroom and was told to go across the parking lots to Starbucks. I said "I am not buying anything at Starbucks." They shrugged and went back to chatting with each other. Why would Starbucks provide a restroom for non customers? I was looking to have a new pair of progressive glasses made and have sunglass lenses put into my old pair of Warby Parker glasses. That would have totaled well over $450.

I recently decided to try this company for new glasses, I liked that I could see myself in the glasses before ordering. I ordered a pair sent in my new prescription and waited for glasses to arrive. Unfortunately they did not so I went to the website to check on the status, and there was a problem, they could not see the date on the prescription. Did any call, e-mail or text…NO why would they do that? So when I called this evening I cancelled the order, best to go to the local optometrist in me neighborhood and give them the business. No one ever notified me of an issue. I don’t trust such an organization

I went into a retail location to get fitted in Sept '23 for a pair of Durand wide frames in Whiskey Tortoise after getting an eye exam from my local eye doctor. Staff was helpful but lacked a bit of professionalism. The field of view is extremely narrow even though they assured me "it is a wide field of view". My neck has been stiff since as I find myself only being able to clearly see the middle third of my computer screens (24") without having to turn my head. I'm literally just moving my head around all day to see my computer screens and not moving my eyes. My last pair of glasses from my eye doctor were more expense BUT had a much wider field of view and my neck didn't hurt. The coating has stayed clear and scratch free with me being careful about cleaning.

I went to Warby Parker at my local mall because I had heard good things, the staff was friendly enough and the Optometrist seemed knowledgeable but I wasn't happy to find out they mail you the glasses, no fitting (I have uneven ears, glasses sit crooked) and frame arms too long. They don't wrap around my ears, they stick out the back and bump into things like the seat in the car. Also the glasses fall off when I look down, don't fit snugly...just not what I thought it would be, would not recommend them.

Beautiful store….Prompt service….Quality eyeglasses.... Great staff....Very knowledgeable and helpful…I would send my friends and family to Warby Parker.. Eyeglasses are delivered to your door quickly....thumbs up…

We are seniors and went to buy a replacement pair of sunglasses. They refused to read the script off the glasses because we had it done once before a year or more ago. Ophthalmologist didn’t have a script to get for them and they only wanted to charge us 85$ to eye examine. All other lens and frame show do this. These people had a terrible attitude and left us totally dismayed. Don’t go there. They are not good people to deal with.

Company responded and resolved the issue. Service on this end was very fast, thank you!