Warby Parker Reviews

Purchased my first pair of Warby Parker eyeglasses about a year ago. They are progressives. I started noticing more and more scratches on the lenses although I clean them strictly with eyeglass clothes. This has never happened to me in my decades of purchasing eyeglasses from my eye doctors. I had an eye exam today and brought my glasses to show my eye doctor. She confirmed that the lens coating they use is very low quality. She also noted that the progressives were marked incorrectly so they were not working optimally for me. I had noticed something off but chalked it up to being a first time progressive lens user. I just ordered new lenses through my eye doctor and would not recommend Warby Parker to anyone. You're not saving any money if your glasses are useless in a few months' time.

Before I read reviews I ordered a pair of glasses online. It occurred to me a day or so later to look up reviews and what I found was worrisome. I’m delighted to say that I have nothing negative to say. I virtually tried on several pairs of glasses, picked a pair I thought might work for me, put in my prescription online, did their PD measurement as required. I have absolutely no complaints. Thank you Warby Parker.

Went into location. Ordered lenses. Told I'd have them in a week. Receive email next day says I didn’t pick lens. But order confirm says I did. Spent additional 30 minutes on phone. Always abuse my time. W/o FAIL. BUY ELSEWHERE. Arrogant and lousy company. Charged me $50 extra because shop clerk didn’t do her job correctly. Tech company??? A tech company figures out simple logistics. Warby Parker couldn't catch a bus. And I’ll never buy another pair again. EVER.

I made the terrible mistake of trusting Warby Parker to get my right prescription. Countless visits later, the incompetent doctors haven’t been able to find the prescription for my eyes. Total waste of time. Avoid like the plague.

I was duped by Warby Parker. I meant to buy my contacts from 1-800-Contacts, but they have a scam going where they use 1-800 search terms to trick you into buying from them. I will never give my money to Warby Parker again.

Items delivered.

I'm on my last of five pairs of Warby glasses. They cannot make a single frame that doesn't start loosening up or warping after two weeks of use. Instead of the fancy outer box and faux leather hard case, they should be shipped with a jewelers' screwdriver. I can't even lock the screws without them loosening again.

I went to Warby Parker over Thanksgiving weekend to see if they could fill a prescription that included prisms. I was upfront and told sales staff my prescription has 5 prisms. They said it wasn’t a problem so I scheduled an appointment for an eye exam that week. I wanted to be sure my prescription was current. I paid $85 for the exam. Dr. ** at the Gaithersburg, MD location did not mention any issues with filling my prescription. I ordered two pairs of glasses- regular and sunglasses. Single vision, since I wanted them only for distance.

I'm disappointed with the service from Warby Parker. They overlooked the progressive ADD in my prescription, and I only discovered the mistake by checking my order status. Communication about such errors should be proactive, not reliant on the customer to catch. Delayed me getting my glasses by days because instead of letting me know they chose to do nothing. The ADD was on the prescription! Simple incompetence.

Horrible, despite submitting a prescription they changed my order and send me the complete opposite prescription, then after contacting the company they assured me that they would send me out new contacts right away. After not receiving any type of notification I contacted them to find out they had forgot to ship my order. They assured me they would get this out right away! …. Still waiting for my order! I would strongly advise to avoid at all cost.

2 days ago I went to my local store and purchased glasses. It was $470 for one pair. I have a hi index lens so my glasses are expensive. I checked off in store what I wanted but clearly something happened. This morning I checked online and there was an offer - that is now gone - for 15% off all lenses - NOT the offer of 15% off 2nd pair. Even without this 15% off offer though - the EXACT same glasses I purchased were $345 online vs. the $470 I just paid in store. Customer service was BEYOND infuriating. Amanda did NOT pay attention to my concern. Non stop gaslighting. It was like talking to a brick wall. Refused to investigate the disparity other than saying, "Oh well sometimes the store is more expensive." And emails to two of their SVPs, have gone unanswered.

I purchased my first pair of Warby Parker glasses in June of 2022. I actually purchased two pairs. One was progressive. The other was for reading. Prior to this, I always purchased glasses locally. I went to West Farms Mall. I had an exam that same day with Dr. Grace **. I received my glasses shortly after that. This past week, I stepped on the readers and scratched the lens. The readers are necessary to my occupation and need to be replaced as soon as possible. I check their hours and drove the one-hour plus ride to West Farms with the hope of at least purchasing another pair and getting it in the mail as soon as possible. When I arrived, the staff refused to provide me with replacement lenses and/or glasses because my prescription had expired. The doctor was no longer on site and could not perform a new exam for approximately one week.

I've been going to WB for years now. They offer a nice selection, decent quality, and very good customer service. The optometrist has been great as well. They have nice, clean, retail locations and keep the place organized. Staff is always friendly and helpful. A few things to consider, however:

I had a horrible experience with Warby Parker, after ordering my glasses well in advance (I needed them for a trip abroad for around 20 days) they marked my ordered as delivered when absolutely nothing was there. I spent a lot of time checking were they went and well... seems like they simply just lost my glasses. This is just completely unacceptable on behalf of Warby Parker. I tried speaking to customer service and they could only offer me a refund while the only thing I wanted was to get a pair of glasses with my current prescription before my trip, which won't be possible because of their poor logistics. I had bought before with WP and had no issues. However, after this experience I won't be shopping from WP anymore.

I'm still not happy with the solution, but after having to go through three layers of people I finally got an answer. They don't do lens replacement and the discount is for a new order. If someone had told me this in the store, or through the help email, I never would have written this. It's unfortunate that it took so much of my time and energy to get an answer. Also, it's too bad they don't do lens replacement. It's less wasteful.

They either sent me a child sized version of the eyeglasses I purchased or they just actually stock eyeglasses that aren’t meant for adults. Customer service wouldn’t assist. I won’t ever buy from them again.

This used to be a great company. Sadly the drop off since they went public seems to be alarmingly fast. Drove an hour for an eye test today. Appointment made in person, in store - yesterday. Today they didn't have the appointment in the system and didn't seem to care much about it. The appointment was actually quite urgent, and the customer sales advisor who booked it yesterday was fully aware of this. Drove an hour back home with no exam and no new glasses ordered and another day lost. My whole family has always ordered WP glasses, but we will never be back.

After watching your interview with the CEO of Warby Parker I gave them a try. WHAT A MISTAKE! MY ORDER IS NOW 3 WEEKS PLUS OLD. I called the company to confirm my order and the customer contact barley speaks English. When you call about the order I placed, the Company doesn’t let you talk to a live person. The recording wants to text you marching orders to get your info. BIG PROBLEM…The website's a mess as well. Logging in is a huge issue. Older people don’t text and hate doing business like that. It took 4 tries to get through to someone live. VERY SAD!!!

Their app is super glitchy, they won't replace the lenses on their own glasses, the customer care and the store associates are not helpful at all. Their glasses start showing scratches at the end of the 6-month warranty mark. They don't have any flexibility in terms of mixing and matching frames with lens colors. My last eyeglasses got scratched with light use. They wouldn't change the lens even if I offered to pay for it. A new pair of sunglasses I needed with a different color lens than the default one was denied or I would have to pay double for it. Other stores charge less than half the price of Warby now. I've been a loyal customer for 7 years now but I will never buy from them again and tell my friends and family not to either. Terrible service!

My prescription for the last three years has taken a local company at most four days to have the glasses ready. All with the same configuration ordered thru WP. It took three weeks to get a "Shipped" notice, and now they have shipped by I guess Lewis and Clark, the shipment will take 8 days from WP to the state of Georgia. While I understand mail service in Georgia is a hit or miss, the time they take to even notify one of shipment is laughable compared to the local optometry clinic I use. (Even WalMart only took a week). So what is the oh damn we are so cool vibe about this place. S-L-O-W service.

The overall experience with Warby Parker this time was very disappointing. I got my eyes checked in August and was really excited to order another pair of glasses as I had a great experience the first time I ordered glasses a few years ago. I don’t live in the city but made the trek downtown to one of the few locations to try some glasses on and ended up ordering a pair of Esme frames.

I have been a Warby Parker customer since 2016, purchasing them in store literally coast to coast. The quality and customer service was unusually good for the price. Unfortunately my latest purchase is overwhelmingly disappointing to the point where I can no longer use the glasses, they are 10 months old. They are progressives and expensive, even for WP. A few weeks ago, I noted significant scratches in the lens, fast forward to today and they are covered in scratches. Note that no one else has been in the vicinity of these glasses and I only use them for daytime wear. I’m wondering if they left off the scratch coating when manufacturing? I noticed several others with similar complaints in the reviews…

Updated on 10/03/2023: I previously wrote a negative review of Warby Parker clip-on sunglasses. WP stated that they want my email address to resolve this. I’ve provided it twice through the app, but they have not responded. Not getting through. HELP!

Beware when ordering from this company! What a horrific experience, and I have been ordering contact lenses for decades! From beginning to end, ordering my lenses from Warby Parker was a complete fiasco! And this is not the exception - when I went into the store to try to resolve the issue, there was another woman at the counter trying to locate her contact lenses order that has gone completely AWOL - 1 1/2 weeks after ordering, she has received no information about the lenses, which she was basically guaranteed would arrive within the week. There was, in fact, a third person at the counter who had also had a terrible experience ordering glasses from WB.

My experience with Warby Parker was pretty terrible. I needed new glasses for my wedding (which I won't get now, largely thanks to Warby Parker). I ordered it with plenty of time, but their terrible PD tool kept failing. I took my pictures according to their instructions 3 times, until finally they emailed me with the same exact instructions which were ineffective. They told me I could download the iPhone app. If I had an I IPhone maybe that's a avenue I would have chosen for my first or second try, but I guess common sense isn't a WP value. Overall terrible. Just go to Zenni, EyeBuyDirect, or your local optician.

Thanks for the prompt resolution of the problem. Upgrade to 5 star rating. :)

My United Healthcare insurance told me they are contracted with Warby Parker for a $67.50 upgrade for light responsive lenses upgrade. WP should have known that and I will not pay 100.00 if that is the case. Additionally, I just called the number in the email and they said I would have to get United Healthcare and Warby Parker representatives on a 3 way conference call to discuss. That will not be happening as I don't feel that is my place to make happen - WP as a business can be making that happen. Bottom line is I will be saving my money if I can't get the upgrade at the contracted rate and will take my business elsewhere next time.

This is ridiculous, I ordered 2 pairs, one for myself and one for my wife. My pair was initially delivered without measuring the ocular centre height, so I had dizziness and blue&orange shadows when looking at computer screens, and the Irvine Spectrum lady kept tell me it was the problem of my eye. Then I just happened to check out the Fashion Island store where they found the problem and put in a remake. The remake is taking more than 2 weeks and not even shipped. It's more than 2 months now in total time and I still have not gotten my glasses.

I have now had two pair of glasses that have had stress fractures in the lenses where they attach to the frame. The first time Warby Parker provided a $150 credit towards a second pair. The exact same issue occurred with the second pair, after about 6 months. They refused to take any action or provide any sort of resolution. The associate at the store did offer up a clever comment when discussing the quality of their products… “well they are not Prada”. Very poor service and quality by Warby Parker at every turn.

Updated on 07/31/2023: I did get a quick response back and responded but never heard again, then I looked at order and wrong address was listed. Called and updated. Still no date available on delivery. Now 17 days from original order and still no glasses.

Warby Parker has quite possibly the worst customer service I have experienced. I placed an order and received their order confirmation email that says estimated delivery of 7-10 business days with a link to track my order that said the below: "YOUR ORDER IS. Working on it. We're hard at work making your order specifically for you! Check back for updates on your order."

Updated on 08/05/2023: I recently wrote a review on a poor quality of the lenses and bad service. Company reached out to me, but there has been no action to resolve the problem. It is all PRETEND. $300 later I can no longer use the glasses. Went somewhere else and received the product that stands for its name.

I ordered 2 pairs of reading glasses on 6/30/23. I tried on a metal frame and a plastic frame pair of glasses in the store near me. They both fit perfectly and was told they would be sent to me in 7 - 10 business days. The glasses arrived in short order 5 days later. The glasses didn't fit at all. When I looked down, they slid right off my face. Also, I couldn't read anything as text was very blurry. I took the glasses back and complained about the poor fit and blurry text. I was waited on by the apparent store manager. She countered my complaint by saying that "everyone's face is different and that's why they didn't fit". I responded that the frames fit perfectly in the store and that my face wasn't any different than it was a few days ago, hence the frames should fit. Plus, I couldn't read with my new glasses. I felt their quality control was poor.

I ordered my glasses online. It was a simple process with the exception of getting the pupil distance photo correct. It was necessary to resubmit this a couple of times until WP felt they had a usable photo. The delivery came a couple of days before the specified date so no serious complaints about the delivery process. The glasses looked good but the fit needed to be adjusted. Laying them on the table, one of the arms did not lay flat so the glasses sat crooked on my face. I went to the store and was helped by a guy named Stewart. I found him to be the best part of the experience. He adjusted the frames, helped to make changes to the order and got me fitted with a new pair of reading glasses as well. I was greeted and helped as soon as I came in the store. It quick and painless. I definitely recommend the South Park store in Charlotte. My experience was great.

I have several pairs of Warby Parker Glasses. One pair I purchased was specifically for the computer, but I found I had to sit in too precise a position for them to work, so I have been using Costco readers instead. I called to find out what it would cost to get my never worn WP glasses lenses replaced with regular reader lenses. No can do!! They will only replace the entire thing - frame and lenses. What a waste, both for the money I spent and the environment. I wish I knew that before I purchased, and will think twice before purchasing glasses at Warby Parker in the future.

I ordered a pair of glasses from Warby Parker through their online app. The order was supposed to arrive within 7 to 10 business days. On the 9th business day, I reached out to customer service and was told that my glasses would ship the following day. Keep in mind, they were supposed to be delivered by day 10 at the latest. Day 10 came and went, so I reached back out to customer service. They tried to tell me it had only been 7 days since I ordered my glasses. I literally have the order number and receipt showing the glasses had been ordered more than ten business days prior.

While I don’t care for WB’s policy of not being able to replace a lens that is damaged, their in store customer service is great! Also hubby bought a pair of glasses and after testing it via zoom, was returned for full price credit (within 30 days of purchasing).

I needed new glasses in a hurry and asked when they would arrive if I paid for quick shipping. They said June 15. We agreed I'd call my ophthalmologist to get my prescription expiration and extended and they said they would call the doctor in the morning, get the prescription, charge the credit card I gave them and send an email receipt. By 1:00 pm I began to wonder where the email was and called. Woman said new ETA would be June 21. Six more days while my eyes feel like they're being chopped by Ginsu knives. Call corporate customer service. Guy said he couldn't do anything. He seemed not to care at all. Zenni will turn glasses very fast. If you need your glasses by a certain time, I recommend shopping elsewhere.

In April 2022 I sought a new pair of glasses to bump up the reading lens of my 2017 WP glasses. I went to Warby Parker in Philadelphia and, with the help of their staff, selected a pair of Shea frames. On 4/14/22 I had an eye exam at Warby Parker, and the progressive lens and selected frame were ordered @ $425. When the glasses arrived about 10 days later, I was surprised that, instead of improving my vision, it was made worse.

I just recently ordered my glasses from Warby Parker in Dallas Texas. Paid for the "expedited Shipping" which is a TOTAL waste of money, they failed to inform me that they ONLY work on business days. I did not find this out until I checked the status of my order due to it stat is "working on it" status for 3-4 days. finally after chatting/talking to representatives would not receive my glasses until the following week. Also the manager I spoke with on the phone was unhelpful, as she kept repeating, "There is nothing I can do for you, you will have to just wait for the glasses to show up." Did not empathize about the lack of communication that was given to me at the time of my purchase, she did not offer to call the department to check to see if they would be shipping that day either. The lack of customer service with this company is awful. I was better off going to a big box store and paid a little bit if not double for my glasses.

Warby Parker contacted me and made things right.

I received a gift certificate for frames. Went in to purchase them with prescription progressive sunglass lenses. Lenses cost almost FOUR times what my progressive lenses cost at America's Best AND Costco Vision. Frames are cute but if you need prescription lenses I would not suggest purchasing them from WARBY PARKER.

Policy is terrific, I recently purchased a pair of prescription glasses there 6 months ago and spent a total amount of $395.00. These glasses are easily scratched and when I went to replace the lens they told me that they would need to replace both lens for a total of $266.00. I was highly disappointed. Everyone loved my glasses and I recommend them there. I will never recommend nor will I return there to purchase anything again. Terrible policy.

Appreciate the help. Although I am not going to pursue the credit, the prompt reply and resolution is appreciated.

5 months ago I made a decision to move my eye glasses business from Costco - huge mistake. I’ve learned that Warby Parker has no replacement parts and if something happens their solution is buy a new pair glasses- prescription lenses and all. Life happens and in my case, that was a puppy chewing my temples. I expected to pay for the replacement temples but didn’t want to drive an hour to my nearest store without knowing they could help. I chatted with a less than helpful representative this morning who explained they only have screws for their glasses and my damages weren’t under warranty.

Cheap lenses have scratched twice now in less than 6 months of owning them. They won't replace the lenses a second time (first time was just 1 week of owning them) and wanted to charge me 100 dollars for a replacement with no warranty. Hugely disappointed and will not use their services again if this is how they choose to treat people.

I've been wearing Warby Parker glasses for 10+ years and from what I've seen the quality has severely decreased in the last few years. I've had my latest pair for less than a year (I mostly wear contact lenses anyways) and they already bent. My partner who is also a customer had her pair break completely after 2 years. This definitely does not match the quality in the past years. Not sure what's going on but either build or material quality is being cut somewhere. I also noticed that the glasses are made in China which I don't recall being the case for past years.

Three years ago, I had ordered a pair of Thurston frames with a progressive lens prescription. Aside from some minor scratches, the glasses are great today. No cracks in the lenses, no crazing. Just three years of wear and tear. Great glasses at a price I could not match locally. One would think that ordering the same frame for almost the same prescription would yield close to that positive experience. Unfortunately, it was the exact opposite.

Very happy with my purchase. I did the home try-on which I was THRILLED with and am so glad Warby Parker offered that service. I choose 2 different frames and ordered my glasses. I received them in exactly 7 days and they were perfect. I love the styles of the frames and all the different choices of materials for the frames. I have done a second home try-on order and I am going to order another 2 pairs. I highly recommend.

I bought two pairs of glasses from WB. One pair was great. The other was sent extremely warped and with a slightly wrong prescription. I was a college student at the time and did not have the time to fix the issue and used the first pair as a backup. When I got around to fixing the issue I was put in contact with a lead support. They said I was ineligible for replacing my faulty glasses because I had gone over the 30 day return limit. At most, they offered a 50$ credit towards new glasses. In this situation, I feel that this was a beyond inadequate response to a completely faulty product. In the future, I will most likely go to another supplier.

I love that they are affordable. I wouldn't have glasses right now at all if they weren't so cheap at Warby Parker. The quality seems no different than glasses sold at an eye doctor. I like that you can try some on at home for free. However, their measurements are strange. The only pair that fit me were discontinued and now their other frames don't fit at all. They don't tell you the vertical length of the lenses in frames so it's super difficult to choose a pair without trying them on. And there are very few WP locations near people, and they only allow a few different pairs to try on at home. So it's very difficult choosing frames online. It's strange they don't disclose the vertical measurements of the lenses. And strange they don't have glasses in the measurements that fit me. Their smaller frames have giant size nose bridges that make them too big and fall off the face, their frames are either way too small or too big. The sizes make no sense.

I purchased 2 pairs of eyeglasses with progressive scratch resistant lenses in May 2022. I now notice one has a deep long scratch on the outer lens and the second pair has a small scratch. I have been wearing glasses for over 50 years and have never had a lens scratch before and now I have both recent pairs from Warby Parker scratched without me being aware of any trauma to them. I called customer service and they now informed me that the 1 year lens warranty is no longer in effect and it is now reduced to only 6 months. Although my in store purchase experience was very pleasant I am very unhappy with the quality of the lenses and the small amount offered towards replacing the lenses.

I have been shopping with WP since the first brick and mortar store opened in SF-- never had a problem with quality, fittings or customer service. In August 2022 I ordered two pairs: distance rx and computer rx. The first shipment (to my home, not the store) arrived with two pairs, but both with the same rx. I sent back the duplicate pair and waited for the right rx to arrive. It arrived with massive crazing across the right lens. I had to take photos to secure a replacement pair. The replacement pair took a month to arrive because they had to ship it to the East Coast first for "quality control" to ensure that the lenses did not have crazing. When it finally arrived the lenses looked good, but the right arm of the frames was bent/warped. That was mid-fall 2022.

I used to love the idea of this brand.. until you deal with nasty customer service. Unfortunately back in 2017 I had ordered a try on and the company sent me a few pairs. I’d never got my order and believed it was on Fedex which was ok with me. I had emailed and contacted the company and they were aware. Now it’s 2023 and it seems this issue was not resolved. I called to order my four pairs to try on and the customer service representative accused me of stealing back in 2017!!! They held my order and stated I won’t be able to get any pairs and hung up. I would have resolved this kindly but now I take back my purchase and don’t want to ever use this company again. Disgrace! Such a big-name brand to have horrible customer service. Please go elsewhere.

This service is supposed to be a convenience, but made the process of ordering a returning lenses an absolute nightmare. Beware: you will have to fight tooth and nail to receive a refund if you used your insurance benefits at the time of purchase. I’d strongly recommend using ANY other service.

I had a fantastic experience in the Lehigh Valley store. The doctor was the best I’ve ever seen (I’ve seen a few). The exam was thorough and my prescription was excellent. They nailed it. The service was outstanding, the staff warm and professional and the glasses a perfect fit. I’m not paid by these people and not related to them. I just read all these lousy reviews and wanted to show folks that the experience can be outstanding. Mine was.

My plan was to order glasses in Dec on my 2022 plan, then order more on my 2023 plan. After completing my order Warby Parker (WP) failed to file against my insurance company and billed the credit card I was required to give WP to start the process. My ins company told me the policyholder cannot file the claim, only the provider. WP's email to me stated, in part, that: "we cannot retroactively apply your insurance....we can create a full return/exchange for the frame you choose to apply your benefits. The resulting order could then have your 2023 benefits applied up front and you would be refunded less your out-of-pocket costs". Due to WP's incompetence I lost out using my 2022 benefits. I returned the glasses for a full refund and will shop elsewhere.

My wife tried to get prescription glasses today at the Warby Parker store on 5th Ave and 15th Street in Manhattan. After paying $99, the store manager insisted on having an email address on file. My wife, in her late 70s, has no account and never used email. She offered a mobile phone number, a home phone number and an address. The manager insisted on email and would not budge even when my wife told her she will cancel her order. So much for flexibility. I can only speculate that having an email on record gives WP the right to advertise long after the glasses are delivered. The inflexibility and rudeness of the manager is inexcusable. In the past, I have ordered eight pairs of glasses from WP. After this fiasco, we will find alternatives. Well done WP!

I have a pair of Warby Parker prescription sunglasses and the outside surface of the lenses have deteriorated. Looks like there is some sort of coating on the lens and it is cracking. This is occurring on about 50% of the lens area. I've noticed this problem for about a year and it has continuously worsened. I bought the glasses in Nov 2019 and take very good care of them. They are always stored in the original case. Called Warby Parker and they offered a $50 credit towards a new pair. They do not offer and repair option. Made in China - beware of the poor quality. Will not be purchasing again or accepting the meager credit.

This is based on my personal experience... Went through the online system... you folks need a new IT department. Your "on-line" systems do not work. But, the worst part is, I can't do the online thing for 5 bucks but I can drive down the street to one of your partners for 100. My state allows online scripts. Hmm. Back to shady... WP said that they can't fill my script because it is "expired"... not true... a script is good for 2 years in my state. A lie? I think so, based on my experience thus far. Everyone is trying to get their hand in your pocket these days... WP is NO exception. Based on everything else... their trial glasses are, well, junk, they are not cheap (once you pay for everything)... look, just go to a brick and mortar place... save yourself the weeks of drama.

My husband got his first pair of your glasses in March 2022. In August he took them back because there were so many scratches on them. You did replace them, all was good. Now the glasses are worse than before. He uses the cloth and the solution you supplied. He went into the store today and was informed you only replace once free of charge. This time he would have to pay $140. He’s been wearing glasses for over 15 years now, he has NEVER had this many scratches on them. I think there is some defect in your scratch resistant application. Not happy!

Cute glasses but they have got to be the slowest company ever for processing and shipping. I've ordered Felix Gray and received them within a few days- same with Lens Crafters. These take 2 weeks! I was told I could pay an extra $25 to have them expedited by 4 days. Um no thanks.

I responded to an email from Warby Parker on 10/9/2022. They clarified I wanted single vision and not progressives. I also told them my PD was 61. I had it measured at the eye doctor’s. They ignored that and went by their measurement from their terrible PD software and made the lenses with a PD of 59. Since I have had these glasses I feel sick and have constant headaches. I look at the script on their website and see they ignored what I said. I am furious and the glasses have made me so sick for over a month.

I paid over $400 for a cheap pair of prescription glasses then I wanted to replace corrective lens with non-corrective lens (I had cataract surgery) and was willing to pay a reasonable price. The customer service rep informed me that the only option was for me to just purchase a completely new pair of glasses and they would credit me with $50 for my old pair. How generous!

The first time I placed an order, there was an issue with my PayPal account. I got a confirmation email, so I assumed my order went through with no issues. I eventually checked to see why it was taking so long, and it said that there was an issue so the order never shipped. I never got an email and nobody tried to contact me to let me know, so I ended up wasting a lot of time waiting for them. I contacted customer service and was on the chat for close to an hour. The employee I chatted with was really nice and tried to help, but she ended up charging me three more times but said she couldn't figure out what was wrong. I suggested I could just place another order and after 15-20 minutes, the attendant agreed. I placed another order with the same payment method and had no issues, so I have no idea what was going on there.

Warby Parker eyeglasses have serious issues with the protective coatings applied to their lenses. Their supposedly scratch-resistant coatings are anything but. The lenses appear to be spin-coated, resulting in vastly inferior lens protection. After less than a year, my $525 pair of WP eyeglasses are unwearable due to scratches and the coatings lifting off, and this is the second pair of WP glasses with which I've experienced this. Over my lifetime, I've owned eyeglasses from LensCrafters, Pearl Vision, Costco, Eyebobs, Visionworks - you name it, and none of these have ever shown the deterioration of lens coating and the resultant loss of clarity that the WP glasses have. Lesson learned...

Warby Parker responded via email and arranged for me to get a replacement pair at no charge. Everyone in the store was really kind and got it all resolved for me. Just waiting for the new pair to arrive in 7-10 days. Thanks so much!

I was pleased with the quality of the frames and the service, but the lenses are - as others have noted - way too soft and "scratch resistant". Just plain misleading. I have had better luck with the quality of lenses in $3 readers from Walmart. I have had these only a few months and they are so scratched that I can't use them to drive at night. And I don't live in the desert or use rough cloths to clean my glasses, I am fastidious about using the lint-free cloth and no liquids. If there is not a glass option for your frames from these guys, go elsewhere. No need to drop $400 and have them last only a few months.

Went with Warby Parker because I liked the fact that you could try the frames at home before you bought them and I live in a small town with not many options for eyewear. Tried 5, found one I liked, ordered it. For about 165.00 I received the frames and the lenses loose in a box with no screws whatsoever holding them together. Contacted customer service who told me to get the glasses fixed at my expense and them forward them to receipt to be reimbursed. I thought that was a ridiculous answer so I contacted them again. This time, I was told they would send me another pair of glasses and that I could return the first pair, which I did.

I have had issues with Warby Parker in the past - getting the prescription wrong, faulty frames...etc. I wanted to give them another chance and ordered a pair of sunglasses with expedited shipping. I received no update on my order after 8 business days. I followed up with their online chat. I was told my order was "standard shipping". When I told them I paid for expedited shipping they apologized and yes, agreed they saw expedited shipping and that my order was arriving today. Then proceeded to write back in the chat that the order was in fact delayed with no date of delivery. I asked why I would not receive communication regarding my order as I'm traveling and will not be at the address for delivery. I was offered no explanation other than "I can cancel your order". Rather than offering a solution, they simply cancelled my order. So I went to LensCrafters at lunch and ordered a similar pair in an hour.

I have had my new glasses for 9 month and they now have many very small scratches on the lenses. They are almost unusable so I emailed the company and they said they were sorry, but they have a 6 month warranty on scratches and I was past the time frame. (It was 12 months when I bought them>?) . They offered me $150 off a new pair ($450 new). I am very disappointed and feel like I have been lied to. I bought the Callen (Eyeglasses) Progressives light responsive Frame with polycarbonate Rx lenses Anti-scratch and anti-reflective coating included. Will not buy from them again since their product is inferior.

I purchased a $450 pair of glasses a year and a half ago and now there are small scratches all over the lenses.... I paid for scratch resistant lenses. Never used a cloth other than what they told me to use, I called them and they told me the scratch resistant warranty is only good for one year and that they could give me $150 of of new lenses. What a joke, they're either scratch resistant or they're not, I have a pair of eye glasses that are 25 years old that still don't have scratches on them. What a rip off Company!!!. I'm a hair stylist. I will tell so many people.

So I go into the store with my girlfriend's referral and it’s clean and friendly but felt like a shoe store and not a traditional glasses Establishment, I found what I wanted from their limited selection and got quickly checked in and told a about their lens types and picked the thin expensive brand, told him where to find my prescription which he said was no problem, paid and left.

These glasses look nice when you purchase them but in two years the metal around the plastic frames are greenish and rusty. The lens upon wearing longer also gets dirty very easily. I purchased the most expense lens option and do not wear them every day. They are poor quality. My friend warned me that they were poor quality but I went with them anyways. Deeply regret that and I would never repurchase. Spend a bit more a better product unless you want to replace them every year.

I purchased prescription glasses and they scratched within a few months. They replaced it for free and it scratched again within 2 months. These are prominent scratches that you notice when you wear them. I've never had this issue with other brands and I take good care of my glasses. Won't be purchasing Warby again.

This is the second year in a row that I have ordered glasses from Warby Parker and they were not delivered on time. Nor did I receive any satisfaction on the delivery status. They just put in another order for the glasses. When I went to the store to talk to the store manager, who had helped me order these glasses, the "manager on duty" could not help me and when I said to her, "That is why I wanted to speak to the manager. He helped me," she told me, "We don’t want you to come back in here again." This is the Walnut Street store in Philadelphia. I am sure no reprimand was rendered.

The store at Ponce City Market does not keep a optician. They claim only a license optician can adjust your eyewear. I have been there three times when there was no optician. My face literally hurts from wearing these glass. I would not recommend Warby Parker to my worst enemy!

I got the 5 frames, picked a frame and sent them back same day, five days later I get an email saying "good news" the 5 frames I chose to try were delivered to me. So I email them to see what is going on because I paid the$20 extra to get the glasses I had ordered in 4-6 days. Now I am told there was something missing with my prescription, so I ask about my $20 fee, they agree to pay that back but now say it is a delay due to insurance payment, I do not personally believe these excuses and do not know if or when to expect my sunglasses.

Warby Parker, please reconsider the savings of using this company when it impacts customer satisfaction of your products to this extent. I will review my glasses, when and if I ever get them. I just really hope my vision hasn't changed by then...

I purchased frames from Warby Parker to have them install an anti fatigue lens, which isn’t prescription, they advertise this as an option on website. They had my frames for a month, endless conversations with customer service….and they still screwed it up. All involved was have a reading lens in the lower third of the otherwise I corrected lens which again is in their website…. so I received the glasses and they had done the entire lens in my reading strength. So I have to take them off and put them on constantly, which was the whole point of getting the anti fatigue lens in the first place! Talked to a manager who was beyond illsuited for her job.

This is my second pair of Avery reading glasses. The first pair, the screws all feel out within a matter of months, I've never had that happen with any glasses I've owned before including the $10 ones I got of Amazon, but I thought it was a fluke. I really liked the style so I purchased another pair of Avery reading glasses, for over $100. Within a week all of the screws fell out, they will not thread when I try to screw them back in. Reached out to Warby Parker and they have no replacement parts, this is clearly a product issue, I wouldn't recommend anyone spend their money on such poor quality glasses, there are so many other options out there, at a better price point. They offered me an exchange for them since I'm within 30 days of the purchase, but what's the point if they're just going to fall apart again a week later!

WP uses Laser Ship for delivery and they have proven to be completely incompetent. Confirmed address multiple times and called local distribution Ctr and they were not helpful and don’t seem to care. Original order Feb. 25, 2022 and finally gave up on getting glasses today, April 30, 2022. This company’s service is a total failure.

The company responded to my complaint and replaced my glasses.

This business pulled the bait and switch on me. I went into the store and purchased a pair of glasses and sunglasses, they ran my insurance in the store and gave me a price. I paid in store to have the glasses made and shipped to me. I get an email several days later telling me I need to pay them more money now for my order, or cancel part or all of my order.

I was lied to 3 times about when my glasses would be delivered. I paid for expedited shipping and was told my glasses would be delivered on March 17th. I didn't receive any updates related to shipping so I had to reach out 2 times and each time I was told the glasses would arrive within the expedited time-frame and that I would receive updates with shipping info. When that didn't happen, I once again had to reach out.

I own 6 pair of Warby Parker eyeglasses. I recently had cataract surgery on my right eye which corrected the vision to 20/20 in that eye. I went to the Warby Parker store to have the right prescription lens replaced with a lens that has no prescription (Plain Glass). They told me I needed to purchase a new pair of $179. I declined and went to a local optometry store and got it done in 15 minutes for $30.

I do not live near a Warby Parker so on a recent trip I went to one in Washington DC and purchased 2 pairs of distance glasses using my opticians prescription. I liked the frame choices a lot but when the glasses arrived, it was like looking through the mirror in a fun house: completely distorted. I have a very basic and not extreme distance correction. I went to my optician and rechecked the prescription and it was correct. The glasses are unusable as they are now. I spent over an hour on the phone with WP. This has turned into a time suck for a basic pair of distance glasses. They offered me a refund of $5 per pair for the lenses. Outrageous! I'm now spending $125 per pair for my optician to create the lenses. If you actually need vision correction, don't go to WP. They sell frames with unusable lenses.

So I was in need of a pair of glasses when I spent some months in NY last year since my original pair broke in the airport. So I read a lot of good reviews and trusted them and went to the one in Manhattan, near to Times Square. I bought the most expensive pack, with transition anti-scratch lenses, and in just 3 months they were scratched! I had a 1-year warranty, so I went to a Brooklyn store, near the 5th, and asked for a new pair. I got it, but it came bigger so I went again to have it fixed. The girl there destroyed my frame!

There's lots of pretty redundant reviews about Warby P. It seems like they aren't educated or read enough on the issues they have. Here are the common problems I read, with what you really need to know.

Come on Warby Parker, you can do better! Have you ever tried to get your forever on the planet, plastic frames new prescription lenses only from Warby Parker? No? Well that is because you cannot! They refuse to sell just the lenses! You must buy the frames and glasses again! So incredibly wasteful, bad for the environment! I kept asking the manager and they said no. My frames are fine, but this is the 2nd time the coating has peeled off on the lenses from Warby Parker. They offer a $50 rebate to order a new pair and I like them so much. I did it, although annoyed.

These are terrible glasses that somehow this company has convinced people are great. I supposedly got polycarbonate lenses with an anti-scratch coating. They were all scratched up within six months. I am never buying glasses from Warby Parker or any other online retailer again.

After over a year-I’ve worn an incorrect prescription causing headaches! Returned numerous times to Warby Parker only to be readjusted-never checking the original prescription. Finally after seeing my optometrist for yearly exam-my prescription was incorrectly filled! WP stated this is well within “7 degrees of our normal tolerances!” The manager repeated I’d get $50 off my next pair but NO APOLOGY of poor craftsmanship. My eyesight means more to me than to shop here again. Poor expertise of product, customer service & prescription authenticity! You get what you pay for!!!!

I purchased blue light glasses to use while working, as I sit in front of a computer most days. I also have prescription contact lenses to see far away, another reason why I’d like something protecting my eyes while I have them in and I stare at a screen all day long, considering I don’t need them for close up. Well they were delivered with a coating on them, that almost makes it feel like they are magnified, and give me a headache EVERY TIME I wear them. I tried with and without my contacts in and it didn’t change. I called customer service, whom said “the only way to see if they had a prescription put in by accident, at the store, would be to pay for a visit with our optometrist”…. Like what? So I’m having issues with my glasses that I purchased from your company and I would HAVE TO PAY to have someone look at said glasses? Instead I said. "Well I’ll just make my annual eye exam appointment then and have my doctor look at them."

Their 'free' try on policy is anything but! What they don't tell you, anywhere, is that they put a collateral hold on whatever card you give them, which is no different than charging you and then refunding you when you send the frames back. This is a complete misrepresentation of 'free;' I'm filing a complaint w/ the state consumer protection authorities. If I had ANY idea they did this, I never would have allowed myself to deprived of my own money this way, and I now will not purchase their crap, or do any kind of business with them ever again.

I need new glasses and really enjoy the Warby Parker style. I love their style and classic look. I love the thought of ordering from home but wonder if they are able to properly fit me with measurement that I performed. I need new glasses and hope to win.

Excellent service!! They took COVID very seriously, masks and disinfecting glasses after they were tried on. Delivery of glasses was also timely, The style and color choices are very good. I love the eyeglass case. Fits nicely in a purse.

It was easy to find a pair of glasses that I love and are comfy. Being able to try on 5 pairs of frames without the pressure of someone watching you in the eye doctor's office allowed me to really check for comfort, since I've had painful glasses in the past (can you tell I'm all about comfort??). Plus, I was able to use my FSA to pay for them. I would use them again.

I'm on my 3rd pair of glasses from Warby Parker. I've loved them all. The online ordering process is pretty easy, and especially nice during Covid. There are a lot of follow up emails to make sure they are perfect, and helpful instructions on how to adjust them. I don't live anywhere near a Warby Parker store so the online experience is great!

Really easy to use online and with store accessibility too. It’s the best of both worlds at an affordable price. The styles are very trendy and current allowing me to both buy prescription and nonprescription sunglasses and glasses.

The online service is user friendly. If you do not understand something you can call to get clarification. When you order glasses, and forget something the site will let you know. The glasses are stylish. If you have problems easy return or go into a store. The prices are reasonable.

I have been a customer for more than 3 years. I used to love my store experience but now I am switching because of this horrible experience. First of all, I didn’t feel welcomed. My questions were only answered in the bluntest and shortest way without considering what I actually need. When I asked if I could pay through a certain credit card to get some points, the salesperson acted so stupidly surprised. I don’t want to go over the details but either they hate me for trying on too many pairs or they are just bad at what they do.

They require an original prescription with your full name, DOB and date of exam, if you can't provide that (for whatever reason, like privacy for example), they cancel your order and don't give a damn about written confirmation that in fact, the Rx you are providing is accurate (it is, I just happen to have those numbers from my optometrist over the phone). I guess they are covering their liability by requiring an original prescription but the overall customer experience is hindered by their lack of flexibility. Other companies (Zeni) on the other hand do not require original prescriptions or personal info... After calling customer support, I had to spend 30min+ trying to get them to place again my original order. Really no apology nor concern for customer satisfaction or overall experience.

I'm disabled and have a hard time working with the retail eyeglass stores. Warby Parker was an excellent alternative to what is usually a painful experience, both physically and financially. I used the home try-on to determine the best fit, then I ordered from the overall inventory. My glasses came 10 days earlier than predicted by the company.

Beware. Warby Parker is big company. Once you order your glasses you will be entered into their "customer satisfaction machine." You will receive e-mail after e-mail about your order, sales promotions and customer satisfaction surveys. This is all great until you have a problem. If you do, don't expect a resolution. You can e-mail them or respond to one of their multiple emails to you. But the customer service representative that gets your e-mail won't ready it thoroughly. They will respond with some BS sales crap that won't address your issue. It will take an e-mail exchange of 4 or 5 e-mails before they will actually read about your problem. It helps if you pepper your e-mail with a few mild expletives. That seems to be the only way to really get their attention. They will then apologize for the bad service and ask that you "be patient."

A purchase of frame and lenses. The advertisement shows how flexible the temples are but they are not EXACTLY as described. In fact, when an accident happened, they bent and the hinge cracked as well. Warby Parker would not acknowledge the lack of integrity in the frames and would not fix or replace it without having to buy new frames.

So I have very bad vision and usually I get my glasses from my ophthalmologist... But Covid-19 happened and I needed to go online. I chose Warby Parker because of their variety and reputation. Well, as I said I have bad vision and with all the bells and whistles (which I wanted) I paid $475.00...the same I would pay my Doctor so that was fine, but don't expect any bargains. Warby Parker did a super job with my difficult prescription and I love my purple tortoiseshell frames BUT I have had to replace my lenses 2x within 10 months' time. It was no issue and Warby Parker replaced them no problem but I have never had lenses scratch so easily. I hope they fix this issue asap.

Well you get what you pay for, and don’t let anyone tell you different. To be honest my wife did the shopping. Warby Parker was the online seller, good selection. Four reading glasses for under $40.00, crystal clear and glossy frames. We buy yearly.

OK so my experience with Warby Parker was it was very easy to pick out glasses. The website was easy to navigate. My glasses got here promptly... The one HUGE issue I ordered three pairs of glasses and all three of them if you wipe them off without the little lens towel they provide the lenses are filmy and greasy looking.. ALL 3 of my glasses.. so if you’re like me and you use the bottom of your shirt to wipe off your glasses they will have this filmy greasy looking coat on the lenses and this is on all three of my glasses! I have worn glasses for years and I’ve always been able to use a towel or a part of my shirt to wipe them clean. Not these glasses. You can only and I stress the word ONLY use their little glass lens cleaner they provide..Very frustrating! I would never recommend these glasses to anybody and I would never buy them again..

I needed some blue light filtering prescription glass for use with my computer screen. Warby has a good walk-through to help determine the style and allowed me to check out 3 pair for styling. The glasses I got are great -- prescription was adhered to and blue light filter is wonderful. Lenses are scratch resistant.

Well I have not tried their glasses because. When I tried to get the glasses you have to pay upfront. Like if you like some that cost like over a $100 you pay first. Which I understand. Thank you keep the one you want but suppose they take a long time to you're other money. Like most franchise does.

I order glasses. Days later received an email that more information is needed. Then days later another email they needed the PD. I called. Very helpful person told me to go to a Warby store to complete. Then days later another email about needed information. I asked for my money back. Nice people but what a mess ordering online.

My in-store experience was fine. Was told 5-10 business days. When I tracked package, it gave a date but never came. After a while it showed no shipping movement. After a month I called. Was told there is a note on account (Warby Parker) saying Nashville bombing was near Warby Parker store, totally understandable, but WParker should've contacted me in some manner. On call I was given again, same time frame for delivery. After a while I called again and friendly person said by end of the week. I called again when They didn't come next week. Person said sorry they should be there soon. I asked to speak to manager, who had me go check mail and they had been delivered that day. They had had another pair made after one of my calls/complaints, saying they must have been lost in mail.

Bought 3 pair of readers. 1 pair was not readers but full prescription. The pair I wore for 2 weeks sprung so bad I could not keep them on. The third pair was so tight, they hurt my temples. I contacted customer service and received no response. Terrible value, they are in the drawer and unusable.

I was so excited to experience ordering Warby Parker glasses, especially during the pandemic with barriers ordering glasses in store. I ordered a simple tortious shell pattern and felt confident in my choice. I truly was excited to receive the lenses. Yet, they arrived much later than the 10-day description and the pattern was nothing like I had ordered.

I was attracted to Warby Parker because of the blue lens tint advertising. Helpful experience in the Tulsa store. My friend told me I had just wasted $100 for blue lens tinting. I then researched and found there was no evidence to support their advertising. I'm now determined to shut down this misleading/untruthful advertising and sales technique.

I first worked with Warby Parker two years ago when I ordered my first pair of online glasses. They were very helpful and answered my numerous questions via the messenger service on their website. I ordered the 5 pair of try-on glasses and chose a pair that I liked. The whole process only took a few weeks. My progressive glasses arrived, and I was very pleased! I have had no problems whatsoever. I get a lot of compliments on my glasses! They are beautiful, sturdy, well made, and I absolutely love them!

First time client. Ordering glasses for granddaughter. With proper very recent doctor's prescription. Very odd that you cannot download transfer your prescription, but have to send a photo. (That's when the red flag went up.) Days go by and we receive notice that they want a doctor's prescription, or they can provide for a charge. Well that ended it all. Requested refund. Notified our bank. We went elsewhere.

I ordered a pair of glasses from this company then waited a couple weeks without hearing from them. I called them and they said they needed my Pupillary Distance (PD) to complete the order. When I asked them why they didn't contact me for this information they blamed a glitch in the system. They sent me a link to their app to take the measurement. I used their App to measure my PD then didn't hear from them for a couple weeks.

I tried to purchase a pair of prescription glasses but they refused to use my prescription because it was expired for only a few months. I explained that I do not wish to take an eye exam when covid numbers are high and my eye numbers haven’t changed in years. Ended up wasting hours before getting frustrated and purchasing from another retailer. Extremely unaccommodating and unhelpful.

My daughter received an eye exam and was issued a prescription for contacts and glasses. She was not given a paper copy because the script was “in the system.” The optometrist was located inside the Warby Parker store. I was unable to purchase contacts because the online script is incomplete and void of required information such as physician name.

I have used Warby Parker in the past for the Home Try-On option through the pandemic. I was able to find a pair that worked well for me that wasn't outrageously priced. I had uploaded my prescription and my glasses came in under a week. I was so happy about this but when I put them on, the glasses were very much at a slant. When I reached out to the customer service department to see if I could return them or get them fixed, I never received a response back. I ended up returning the glasses and looking elsewhere.

Deceiving, not up front with what is required for glasses, I found out later after calling, that I needed to send in my PD Measurements which wasn't asked for in the beginning, I Just ended up cancelling my $240.00 purchase and went somewhere else...

I had 3 transactions with Warby Parker this year. I did the 5 pairs of glasses at home trial. I received them in a nice package, tried them on, and was able to find 3 pairs that I liked. I did an order for progressive lenses, which I received in a timely manner in a nice package. Unfortunately, I could not wear the glasses with the progressive prescription. Made me feel nauseous. I returned the glasses with ease, no questions asked. I then ordered 2 of the 3 pairs of glasses that I liked, with single vision lenses. Again, arrived in a timely manner, packaged nicely. Love the look and quality of the glasses. Single vision prescription works great for me. Highly recommend. All communications back and forth with WP were friendly, timely, and helpful. Love the cost too! Very affordable! I like to have several pairs of glasses to change my look and I'm able to buy several pairs given their low cost.

So overall I'd like to rate my experience with Warby Parker as great. I ordered the at-home try on back in April and after thinking about it for a while I decided to order my favorite pair of the 5. I placed my order for prescription eyeglasses, a case, and lens cleaner on Aug. 1. I received the case and lens cleaner within a week. However, I just received my glasses today, Aug. 21. Although it took 20 days and I couldn't get ahold of anyone in customer service (800 number) or live chat, I'm really happy with the glasses! They fit really well and they are super cute! Both cases are great quality.

I never knew who they were and never bought anything from them. However, for at least a month now, I get email advertising from them at least 3-5 times a day. There is no way to opt out or unsubscribe. It is impossible to contact them either on their website or by phone. It's driving me crazy.

Original order was bungled, and then delayed. Wireframes have proven to be of poor quality, breaking after 4 months. Now, after 8 month have broken entirely. Only automated replies from "Help" and "Customer Service." There is nobody home. In desperation, I've ordered a new pair to replace the unusable pair. There is still no response, and I regret ordering. I will pursue with my credit card company. Be careful, the website looks great. But there's nobody home other than the automated credit card machine.

I canceled my eyeglass order the next day after I purchased them. This was on July 10, 2020. I paid part cash/part credit card. My credit card was credited but as of today Aug 6, I have not received my cash refund for $200.00. I have tried to find out what the delay is and I have been told that it is still pending. No reasons just sitting there pending in there system. Trying to talk to someone is impossible because no every answers the phone with customer service. I waited as long as an hour one day, ridiculous. I have had several email corespondents telling me that they will let me know when it is processed. How does that help expedite my refund? Advise.. Don’t pay cash and good luck with customer service.

I started this process in the beginning of June and here we are in August and I'm still dealing with them. The frames are cheap. The lenses are cheap. The prescription is poorly made. Their customer service sucks. Go somewhere, anywhere, else.

Terrible in-person and online service. They are extremely rude, their email system doesn't work, their online chat service doesn't work, and their phone number takes 40 minutes to reach anyone. Completely incompetent customer service. Not only will I never order from them again, but I'm still waiting after a week for a refund for my previous order.

The scratch coating they use is not very good at all. My glasses with the same coating last 3-4 times as long. Had to have my glasses adjusted to help with the bifocals on 2 pairs as they did not sit correctly.

My ophthalmologists did my own ongoing medical school training told me the defect in my eyeglasses was a manufacturing defect. Warby Parker didn’t care because my warranty was up even though I had only worn them a few times. It takes shortcuts to cause this...

Used Warby for the first time on secondary pair of glasses, service was slow going, selection was satisfactory and delivery was adequate, need to work on expediting orders quickly and efficiently. Need to add more quantity and quality to the website.

The glasses are great. Previous glasses never up to snuff. These progressives with transition lenses are by far I have owned. Drawback: It took weeks to get them. Could not get a response from company.

I purchased two pair of reading glasses from this company and gave them the strength that I needed. The glasses came and was beautiful but they hurt my eyes and head after reading with them. They were horrible to use and I will never order again.

They have good selections of glasses and sunglasses, pretty stylish. My pair needed some adjustment and I was able to take them to the physical store, not sure how I would do that online. Overall very good quality glasses.

I found a brick and mortar shop so I went in and looked around at the fabulous styles. Then I went online and picked out my two favorites and purchase them online. These glasses are amazing and they're a third the price of other retail shops. Great quality. I would definitely buy these again.

Make a program where we can view the frames on our face via a app. Your product is better than anyone out there because of your business practices which are the best I have had experience with. Thank you and keep up the great work and saving others' money in these trying times where every penny counts.

Fast delivery, selection is vast and glasses seem to be durable. I bought into the hype because my friends tell me Warby Parker is good. The first glasses I received didn't fit and was snug so I contacted customer service and explained the situation. I received a replacement and the replacement fits perfectly. The price is also a good factor. It's not cheap but it ain't too expensive also.

Wow, they are just so fast and they have the greatest prices of frames and more. I'm so excited to get a new pair from them! I'm looking forward to doing business with them and buying many pairs of glasses!

Very pleased with selection and the pricing too. After you tried the different styles that you picked, you can send them back (free shipping) If they don’t fit properly, you can go to one of their stores to get them fit properly.

I ordered glasses online via WP, however the lenses proved to be easily damaged, easily smudged, and upon first putting on my new prescription glasses, realized I couldn’t see. They measured my pupils incorrectly and my lenses were extremely off in general. I have used the script before with my previous pair from VisionWorks.

I ordered my glasses two weeks ago. They are still reviewing my order. When I ordered them online I didn’t want to go with cheap glasses. I read good reviews and them seemed to be a reputable company. I called them a week and a half after I ordered the glasses and asked what was going on and they said we are reviewing the order. I asked when did she think I might get my glasses. She said, "After we review the order you will get your order within 7 to 14 days." It’s been 4 days and they are still reviewing my order. If you want want your glasses within a reasonable time try someone else.

I had an eye exam just prior to the Covid-19 stay at home orders, and desperately needed my glasses updated. After much trepidation and research I decided to try ordering them online. I wear tri-focals, which are not the easiest to fit and usually require adjustments, so I was nervous about this purchase. The ordering process could not have been easier. We had a few email exchanges and they were very fast to respond and attentive. My glasses arrived within 10 days, as promised. I was satisfied with my glasses.

Bought my 18 yr old son glasses 5.5 mos ago. He bumped them with a utensil at dinner and they fell to the table (15” drop). Frame split above one eye. Lens falls out. Warby Parker offered you sell me a new pair - full price. No warranty. No discount. For these to break so easily there has to be a defect but I have no recourse. Never again, Warby Parker.

I have eyeglasses and sunglasses from Warby Parker that I bought at a local shop. The reps were so kind and helpful. They patiently gave feedback while I tried on pretty much every style. When my glasses arrived they helped shape them to my head so they wouldn't slide down my nose, for free. And every time I need them adjusted they do so happily. I love my glasses and I think the price is fair. My only regret is getting the blue light filter (costs extra) for my eyeglasses because it's essentially worthless. Blue light eye strain is a joke! Other than that, I'm so pleased.

This company has the best customer service I've ever encountered. They are quick to reply and their agents are extremely knowledgeable. I appreciate the fact that the try on and receiving of prescription glasses all happened within one month! As soon as I ordered the pair I wanted it, they shipped it out within 1-2 days. I definitely recommend this company to anyone who like me has no insurance and who had an issue with seeing lens glare on their other prescription glasses. I will definitely be purchasing from them again.

Years ago when Warby Parker started their customer service was great. Fast delivery of cool glasses for reasonable prices. Things have changed now; maybe its ownership, becoming too corporate, or general lack of empathy. I am very dissatisfied with my recent transaction, let me tell you what happened. On March 26th I ordered a pair of blue light reading classes for use with my computer. The try on frames arrived, I ordered the Benson frame and took a photo of my new eye prescription. Done (I thought). Three weeks go by and my online order has not moved. I call to ask WP what is the status. "We are waiting for you to answer us on a prescription question". OK I answer, two weeks go by nothing. I call again. Same question from WP! I verify again.

Ok, guys... I just got my order to try on and at least 1 pair of glasses were totally dirty! Like greasy stuff on bridge & on bottom of lenses. Exactly like someone had been wearing them (a lot) & they had been put in the box & mailed to me uncleaned. I am so grossed out! I called & though they apologized, they said they have quality control but didn't seem overly concerned.??? Dude - with coronavirus going on - I will NEVER use this service & for health & safety reasons, I have to seriously NOT Recommend!

Warby Parker - Boston Store. Employees should be reminded that finding customers' personal items and keeping it is - theft. I’m sure this is limited to a very few employees but one employee for sure took something that didn’t belong to him/her. Not calling this person out but a “beware” as it will cost that person their job next time.

I ordered a new pair of glasses from Warby Parker and received a 7 to 10 days time window to receive my glasses in the mail. That same day I created an account on their website and called them requesting an itemized receipt for my insurance, they sent it to me and told me all was ok. 12 days later and no glasses, I called them to get the status of the delivery. The customer service person then told me they were not able to make the glasses, due to my prescription being out of the ordinary. In 12 days no one called me to tell me this and I would never have known it if I had not called.

Purchased glasses well over a year ago. One of the nose paddles lost its cover pad. Called Warby ** to purchase a new one - they responded by sending me 4 new paddles, and a new lens cloth - at no charge. They are the best around. Other than the paddle issue, these glasses have been the most comfortable glasses I've ever had. The light responsive lenses work fast and well. My wife loves the sunglasses she bought there 5 years ago, and will be returning after her yearly eye exam for a new pair.

I had two pieces of paper given to me by my ophthalmologist. One was the prescription. The other was a form with information re pupillary distance. I tried to upload both to my order, but the system would only take one. So, I uploaded the prescription. A while later, I received an email telling me "It looks like we're missing one measurement from your prescription -- it's called pupillary distance (PD)." I had to call the 800 number to straighten it out. IF YOU NEED PD, THEN ALLOW ME TO JUST UPLOAD IT IN THE FIRST PLACE. This is my first time dealing with WP; we'll see how it goes, but so far I'm just annoyed.

Incompetent employees failed to include key information on my order. Accordingly, I received my glasses and wore them for a few weeks and because I couldn’t see close up, had to get an appt with my eye dr (of course, had to wait over a month to get back in and had to pay for appt.). WP had incorrectly made glasses which did not match my prescription. I called customer service today and emailed all documentation...their response: "pay more and send your glasses back" and then they will make my glasses correctly! Absolutely no accountability or apologies for my wasted time, additional costs, unnecessary additional dr appointment or aggravation. Good business model but incompetence in understanding a prescription at the store level and customer service that shows no true customer service or corporate responsibility!!!

I have been using Warby Parker as my primary source for glasses since 2015. I have never encountered a better financial and emotional investment! Their customer service team is out of this world. ALWAYS very warm, welcoming and helpful. I never feel rushed or like a bother. If anything I feel like they are kindly holding my hand, walking me through the details I need. Not to mention this company takes care of their customers. Everything is fair that they do, and they far from nickel and dime you.

The good about Warby Parker:

Overall great. Tried 5 pairs on at home. Fell in love with 1 pair specifically. I kept getting emails about the pair I really liked. It wasn't too much. It was a nice constant reminder that this pair I wanted was waiting for me. Well, finally I bought the pair for my own Christmas gift. I wasn't able to make an affirm account (divides payment into 3 payments) for some reason but if you use Samsung pay currently they will give like 14% cashback so that was nice! I received the glasses 2 days earlier than expected delivery. It's Christmas season. THAT'S AMAZING. Order was correct, & the packaging... so awesome! Case included & a lens cloth.

I have always gone through name brand glasses when I update my prescription but my boyfriend kept telling me to go try Warby Parker since he already has two pairs from them. I finally did and I can't believe what a world of a difference it has been. I spent $500 out of pocket on the glasses I had before since I do not have optical coverage. After tax and thinning out the lenses since I have very strong prescription and getting the UV tint on them, I only spent $187! WHAT??? That extra $300+ back in to my bank account felt so nice when I returned the ones I had bought from a name brand retailer. I love that the UV tint protects my eyes from the harsh white sky when it rains or when it's sunny without being transitional. You can order five home try ons and it's completely paid for and covered by them so you know which frames fit your face best before ordering.

I have been purchasing my eyeglasses from Warby Parker for about 4 years now and I bought 5 pairs so far. The first 3 pairs broke at the hinges; I assumed it is just normal wear and did nothing. The 5th pair that I purchased less than a year ago just broke in the middle. When I took the pair to the store at Grand Central station in New Your City a very unfriendly representative has informed me that I stepped on my glasses (sic!) and that the frames appear to be very old (?)..Since none of it is true I was really not amused by this treatment. I actually barely used this pair and kept it as a double for the most part. Obviously the store keeps a record of purchases and this was pure insinuation. I walked out of there and would not go back again. While the glasses are stylish they are NOT high-quality and therefore overpriced.

I have been purchasing my eyeglasses and prescription sunglasses from Warby Parker since 2012, before they had brick and mortar stores. I've bought at least 10 pairs of glasses from WP and have been thrilled with the level of customer service both via mail and in-store. When I once went to have my glasses tightened by a Warby Parker optometrist (which I do regularly), I happened to mention a scratched lens. I was immediately offered a free eyeglass replacement even though my glasses were about a year old! The staff at the Maryland Harbor East store is SUPER friendly and attentive. The glasses are stylish and high-quality. I wouldn't go anywhere else.

I really like their frame designs and they have friendly in-store representatives but that's about all the positive feedback I can give at this point. I originally ordered a pair of frames with prescription lenses back in September which arrived in just over a week. But the frames did not suit me as well as I'd hoped and the lenses seemed of poor quality-I could see fine looking straight ahead, but my vision was very foggy looking anywhere else. (I also likely needed needed more precise measurements since I have a strong prescription, -10 in both eyes). So I requested a return through email which was quickly approved. However it took almost a month and a half and many more emails to actually receive my refund, which is ridiculous considering I was originally told by customer service it would take no more than a week.

To begin upon arriving at the Warby Parker in Aventura Mall in Florida, we were greeted by a staff member then almost immediately seen by the eye doctor. Who was great by the way!!! After the exam we went back outside and were waiting to be attended to but no one tried helping us. We asked a lady where we could find the Louise glasses and she pointed at some wall and replied, "There. Right there," and turned away. Finally someone came over to help us and to do the measurement on the glasses, but criticized how my daughter wears her glasses on the bridge of her nose. The staff was not very friendly and could use some etiquette classes in customer service. I think next time we'll go to the Wynwood location instead.

Ordered my expensive pair of prescription sunglasses ($375) on Oct 3rd. Called on October 14th asking about the status. I was told that there was a "lab delay" and that the order was put into production on Oct 4th and that it was only the 8th business day so the order was tracking normally. Then never heard back. Just checked on the order (Oct 18th) and customer support said that I should be receiving them no later than Oct 23rd. I asked when my order was actually put into production and was told it was actually Oct 14th.

I ordered a pair of glasses at Warby Parker GCT and paid expedited delivery fee of $50. I was given assurance that my glasses can be picked up on Friday and I will be notified by email. On Friday evening having received no email update, I decided to check at the store in person. The manager did not know the status of the glasses, what went wrong with the expedited order or when they can be available next. I was offered refund of the $50. Sorry to say, it is a haphazard and disorganized retail operation with very unreliable and poor customer service.

I've had never been happier. The frames and lenses are high quality and so affordable!! Honestly, in the future I will only buy eyeglasses online. I recently bought eyeglasses at my eye doctors office and with my insurance I could have bought three Warby Parker prescription eyeglasses. It hurts that I didn't do my research prior to buying them. Lesson learned.

Updated on 10/14/2019: I’M JUST GOING TO TO LAY OUT THE FACTS. YOU CAN JUDGE FOR YOURSELF. PERSONALLY I’M SHOCKED THAT THESE GUYS ARE IN BUSINESS!!! So after an unfortunate experience of poorly made progressives (twice), and weeks of investing $345, I moved on to another vendor who made my prescriptions properly the first time. I’ve already written a poor review about WP and was hoping I would not have to deal with them again. But the drama and poor customer service continues... thus the poor reviews get longer.

The glasses are attractive and reasonably priced. They use technology to their advantage in the stores, which is helpful. Don’t be fooled. If you have a problem with an order you will not get it resolved easily. I have had to contact them three times, 2 chats and an email. No response. Finally I get someone who tells me there is a problem with my order and so it is on hold. They had a question for me that was answered via text within minutes of ordering. No one updated the order. So it’s just sitting there. No one at Warby Parker cares. I have waited 3 weeks for single vision lenses and will likely wait 1-2 more.

I went to the store and ordered a pair of progressive lenses on September 2nd. It is now September 20th and I have not received them. Looking at my order online it just shows "in progress". I decided to call Warby's 800 number and did speak to a lovely customer service rep and she looked up my frames was on backorder but are now "moving". Why wasn't I notified that the frames were backordered? I would've went to the store to pick out another pair--immediately. She offered a $35 refund and expedited shipping which will be here in SIX DAYS!!! It's taking 30 days for a pair of glasses that cost $300??? Don't think I will be using them in the future and will stick with my regular optometrist. For the customer service, I give it 5 stars but my experience definitely 1. Not impressed with Warby Parker!

This is a review for try at home frames. I chose two stars because of the quality of the frames for the price. However, the frames came quickly in a nice box. Instructions were easy to read and follow. I chose 5 frames, 2 of them were sunglasses. All 5 frames were off brand. The sunglasses were the best quality of all 5 frames. They were Barkley Black Matte and Perkins Black Matte. They were the quality you may expect for $145. Decent. And if you are a person who is not hard on their glasses, or ALWAYS keeps them in their case when not in use (and not on the top of your head for example), then these may do the trick.

While I like the Warby Parker frames that I purchased for my prescription sunglasses, I'm extremely disappointed with its lenses. I realized some weeks ago that it was getting harder and harder to see things through the either lens. To my surprise, I found that there are lots and lots of tiny perfectly horizontal slits in the lens coating. Imagine a grouping of hyphen symbols directly in your field of vision. I've attempted to replicate the "slits" that appear in the lens below:

I just ordered my sixth pair of Warby Parker glasses in two years and could not be happier. The home try-on is great because I can see how the frames will look on me before I buy and at no cost. And the glasses are always trendy and look great. I found every pair to be excellent quality. I only wish they'd stock more, as popular colors sell out fast. I still hate having missed Wilkie in the berry fade before it was retired. Those were truly lovely. And I cannot say enough about their customer service. Every single person I speak with is knowledgeable and friendly, like unusually friendly and kind.

I'm writing this review because I see a lot of posts that, after my experience, I feel are unfair. The best way to put this is by saying that only an impatient "let me see your manager" type of person would be annoyed with the turnaround time of this company's product. I ordered the try at home glasses and received them within a few days. I knew immediately which ones I wanted, so I ordered a few pairs. I order contacts online all the time and never needed my prescription on hand, so I asked them to contact my doctor. I already knew that this was going to be a hit or miss, since I go to a rather sketchy Costco optometrist. Long story short, he never got back to them, and after about 4 days, they emailed me and texted me to ask if I could send in a copy of my prescription and/or give them another way to contact my doctor.

I was so seasick that I threw up after only a few minutes of wearing my glasses. Flat surfaces looked like they were bending. After taking them my eye doctor to be checked, he discovered the focal points were completely wrong. One was on the top right corner of one lens and the other was almost to the very bottom of the frame. One of my lenses also had an entirely incorrect prescription. None of what they did complied with my doctor's clearly written order. I wasted so much time with this company. I opted to return them and go back to purchasing expensive ones directly from my optometrist's office. But now it is too late to get my new glasses before I head out of state for several weeks, which means I have to remain in my old glasses with a prescription that is not longer valid. All Warby Parker did was get my hopes up only to majorly let me down. I will never purchase glasses from them again. They were definitely too good to be true.

We had a horrible experience with them twice now. We ordered glasses for my daughter when she was 11, and not only they messed up her prescription, they also didn't do the adjustments right and didn't know how to do it. After that experience her cross eye came back and she had to have a surgery. Second time we unfortunately had to use them because they promised that they would get her prescription done in 2 days. The order was in on May 26th, it is June 5th now and they are still working on it and no word on the delivery time.

Purchased at store, waited three weeks for glasses. Paid $325 because high index and Progressive. Glasses arrived totally splayed (spread out). I looked closer and there are scratches and dents on the frame and temples. I paid a lot of money for these glasses, it was not a $95 deal. It looks like they sent me either used glasses or somebody’s return. I expected glasses that were new and didn’t have temples that were totally spread out; they literally could’ve fit on the outside of my ears. I’m going to return them tomorrow and see if they really do have a no hassle return. I ordered two pairs of cheap ($25) single vision lenses from a low-cost website and they were better quality than the ones I got from WB - disappointing.

I have ordered on more than one occasion thru Warby Parker my eyeglasses, and past never had an issue, but seemingly their Customer Service has gone down. I suspect due to their growth. I got no email confirmation for tracking, or a thank you as past. When I initially returned the glasses to the local store on Newbury St., Boston, a Salesperson and Manager, assured me they would get me free expedited shipping, as wrong glasses were sent to me, as I told them needed them ASAP as without glasses! Never got tracking, and here it is now 4 days later no glasses.

Not only did the order take longer than expected - from my end as well as Warby Parker - but when it did ship is when the real issue began. They have a "lab" 10 min from me in Sloatsburg, NY. Yet, after 2 days of no activity via USPS the package was in White Plains, NY which is 30+ min from me. This was the first of something awry. A day later, today, the shipping activity shows it went from White Plains, NY to Philadelphia, PA then to Newark, NJ AND it's showing right now it's back at White Plains, NY with a message saying something about no more detailed information at this. I get it - this isn't exactly Warby Parker's fault.

I signed up for the free five pairs of frames to be delivered to me to try on and see which ones I liked. There was one specific pair that had a leopard print in the Percy design that I really liked. I took a picture of myself wearing the sample frames. And then ordered them online in the exact same style. The glasses I got are completely different. They are simple Brown frames without any leopard type spots on the frames. That was the whole reason I bought them. I called and told them my problem and they said that each pair is unique and they can't guarantee that it would be the same design. Well then why would I pay $400 for a pair of glasses that are just plain brown? I already have like four pairs like that. They said they would expedite a second pair to me to review and return the old pair.

Have been helping a disadvantage/homeless youth get back on his feet. One thing he really needed was a pair of good eyeglasses. With that in mind, I told him I would purchase a pair of glasses for him from Warby Parker, so we went to the Warby Parker store located at the Westfield Century City Mall in the Century City area of Los Angeles with prescription in-hand. After looking at many different pairs of glasses in-store, he found a pair he loved and the sales associate assisted us in placing the order. I paid for the glasses ($95) and was immediately charged for them. He left the store a very happy camper.

I have gone 3 separate times to get the glasses adjusted and the opticians just can’t get them right. The glasses now have scratches and dents from them trying to adjust them. They are too tight, hurt my nose and ears, and leaves dents on my face. Warby Parker either needs to get the glasses fit right or get new personnel who can get the job done correctly.