Warby Parker Reviews

I went into a retail location to get fitted in Sept '23 for a pair of Durand wide frames in Whiskey Tortoise after getting an eye exam from my local eye doctor. Staff was helpful but lacked a bit of professionalism. The field of view is extremely narrow even though they assured me "it is a wide field of view". My neck has been stiff since as I find myself only being able to clearly see the middle third of my computer screens (24") without having to turn my head. I'm literally just moving my head around all day to see my computer screens and not moving my eyes. My last pair of glasses from my eye doctor were more expense BUT had a much wider field of view and my neck didn't hurt. The coating has stayed clear and scratch free with me being careful about cleaning.

I went to Warby Parker at my local mall because I had heard good things, the staff was friendly enough and the Optometrist seemed knowledgeable but I wasn't happy to find out they mail you the glasses, no fitting (I have uneven ears, glasses sit crooked) and frame arms too long. They don't wrap around my ears, they stick out the back and bump into things like the seat in the car. Also the glasses fall off when I look down, don't fit snugly...just not what I thought it would be, would not recommend them.

Beautiful store….Prompt service….Quality eyeglasses.... Great staff....Very knowledgeable and helpful…I would send my friends and family to Warby Parker.. Eyeglasses are delivered to your door quickly....thumbs up…

We are seniors and went to buy a replacement pair of sunglasses. They refused to read the script off the glasses because we had it done once before a year or more ago. Ophthalmologist didn’t have a script to get for them and they only wanted to charge us 85$ to eye examine. All other lens and frame show do this. These people had a terrible attitude and left us totally dismayed. Don’t go there. They are not good people to deal with.

Company responded and resolved the issue. Service on this end was very fast, thank you!

Went online to purchase glasses after seeing an ad for $95 glasses including lenses. I didn't realize there were hidden costs for progressive lenses. The 95 dollar glasses (no add-ons) at checkout were $295 w/o tax and shipping. When I contacted the company they said, 'Oh yeah, progressive lenses adds $200'. Maybe I was a fool to believe that I would actually get a pair of glasses for the advertised price.

The coating is peeling off my lenses after 27 months. Customer service offered to replace JUST the lenses for MORE than I paid for them! No kidding. The lenses were $350 and they wanted to charge $385 for replacement. With the old frames.

Warby Parker was extremely rapid in their response and agreed to replace the glasses, which is why I am upgrading my review. The product is obviously excellent, it was the customer support that I felt was lacking, and they remedied that quickly. Thank you!

Purchased a single pair of glasses six months from Warby Parker. I have been wearing glasses since I was a kid and this is by far the worst set of glasses I have ever owned. Fit is terrible. In six months have had to return 4 times for adjustments. Screws that hold the stems are constantly coming loose. Now, just as the warranty on the lenses expires (6 months only) the lenses suddenly get huge scratches. Not even sure how it happened, just out of the blue. I am 52 and have had glasses since I was 12 and never have gotten such bad scratches on lenses after 6 months of use. Horrible quality all the way around. Just proves you get what you pay for.

Began my business relationship with Warby Parker during the pandemic lockdown. Had a business relationship with Warby Parker for over two years, bought three pairs of glasses for my son plus an expensive pair of prescription sunglasses for him as well. Went by the Warby Parker Optical shop before my son’s trip to get an adjustment at Summit at Fritz Farm in Lexington Kentucky, the girl in there was nice, however, she pulled a fast one on us, as she was cleaning my son’s glasses with a paper towel, (should’ve been my first clue) she said “Oh your son’s glasses have a lot of scratches!” I said, “No they don’t “.

First time with Warby Parker was horrible. I purchased glasses and only wore the glasses for 3 weeks, had severe headaches for 3 weeks and had to visit another ophthalmologist who confirmed the prescription was too strong. I was told to return the glasses for another pair since the policy is to get a one time exchange if prescription change under 6 months. I had the glasses for 2 months and was sick with headaches. I returned the glasses and was credited half the money. When I reached out for the glasses they told me I will have to pay again for the glasses because I never confirmed my address. I would stick to my insurance company. Bad experience.

Got partial and an apology.

I ordered glasses from my local Warby Parker. The girl in the store was helpful and very pleasant. She told me I would receive my glasses in 5-7 days. I am now on day 10. There has been a shipping label in the system for 6 days. Are they that incapable of sticking a package in the mall. ABSURD! I will go back to Lens Crafters for better quality glasses that I can have in 24 hours that are actually covered by insurance.

Ordered a couple of different pairs of glasses. Received them. They were cheap but that’s what I expected. Wanted a pair of throw away glasses that I could wear during activities where they potentially get damaged. Not going to wear my good glasses in these instances. All of a sudden a try on at home kit was delivered to my address. Didn’t know what it was, thought it was just more junk mail and threw it out. Few days later another kit shows up. Didn’t think anything of it and threw that one out too. Thought it was maybe a marketing tool to get you to order more glasses. Thought they sent this to you whenever you ordered a pair of glasses.

I purchased my glasses from Warby Parker in November of 2023. The frames were not eligible for home try-on before purchase, but I thought with the 30-day guarantee, I could return them if needed. Upon arrival, I noticed the glasses were bulky. They were the type that sits on your nose (without the notepads). I was pleased with the lenses. The clarity and placement of the trifocals were very good. Aside from that, the weight and bulk were awkward. I decided to keep them, thinking I would get used to the feel.

My worst experience as a customer: Who would have known that buying a pair of glasses would be an experience to treat in therapy?! I am traumatized. Order first pair, waited 10 business days. Warby Parker's lab made them with a wrong prescription (off by a lot!). Went to the store. Returned them. Warby Parker assures me that they would expedite the process. Well, it's been almost a month without glasses. The only thing they keep repeating is that the lab has the order and that they will process it, and keep me updated. No update. As a teacher, needless to say, I am distraught about the prospect of not receiving the glasses at all which at this point seems to be the case. Nevertheless, the worst of it all has been the treatment received by Warby Parker's customer service. No empathy, no compassion, no kindness. Dear all, order at your own risk. I will NEVER again.

Worst glasses ever owned. Not comfortable and Never adjusted to my head, felt cheap. Bought two pairs and not satisfied by either. Kept trying to contact the company but was unable to get in touch with anyone representing the company.

I would go anywhere in the world to buy glasses besides this company. I bought a 400.00 pair of glasses 2 years ago that were defective from the start. I went in and got adjustment after adjustment and everytime I put them on the frame would fall apart. The temple would detach from the front of the frame. After 2 years I finally gave up and sent the glasses back to address attached to their corporate office in NYC. I paid 20.00 to have the glasses sent overnight and have a proof of delivery. I waited a month and no reply at all.

I came home from work to find my 4-month old pair of Warby Parker glasses was a playtoy for my puppy. Needless to say, I was panicking because my prescription is quite high, therefore new glasses are quite expensive. My customer service person, Devynne, gave me all options in regards to replacement and was efficient, courteous and professional. She helped ease my nerves and within 20 minutes, a new pair of glasses were ordered! I've had nothing but good experiences with this company and plan to use them for all future pairs! Thank you!!!

I should have Googled Warby this morning before thinking my experience in the Georgetown Wash DC store was the norm.... turns out nope! ~ 6 mos ago I was in Georgetown shopping with my daughter. Turned into a bright shiny day (I left my sunglasses at home in Richmond). I saw Warby store, jumped in found a pair, bought them. The very helpful associate asked if I wanted the glasses fitted with my prescription; I declined as I needed to get on the road before traffic kicked in.

After ordering multiple pair of glasses, they declined my request to give me 15% off my second pair. I had ask before and was told they would and now they can't. The customer service sucks. I will not be order another pair.

After contacting customer service, they helped solve the issue. Even with the original order being placed over a year ago!! They sent out a new set of glasses with an updated prescription in under a week. I put them on today and I can finally see! I wish they came correct the first time, but I am so pleased with their customer service. They were even nice on the phone. Bonus!

Warby Parker made great efforts to resolve my issue and prevent it happening again. I was really impressed with the customer service that I got. Still waiting on the glasses but it seems they have a serious quality control department so I expect they will be great.

I spent extra to expedite shipping for my glasses as I am traveling to MX for 10 days. It has taken 3 weeks and I still haven't gotten them. Today I got a message that said "woohoo, do a happy dance" or something like that because they've been delivered. But they were not delivered. I leave in 2 days. I called customer service - not at all helpful. I was told they often take another 24 hours to arrive after you receive a message that they have been delivered (!)

I had previously purchased glasses at WP and needed new lenses. If someone can explain to me how LENSES ONLY cost almost $400.00 when I was able to purchase 2 pairs of designer frames with the SAME LENSES for less than $350.00 at Costco, I promise not to laugh to hard at your explanation. There is NO reason for this price "inflation" other than gouging the customer for profit. Enjoy the almost $400.00 as it is the last penny you'll ever get from me. Beware, people.

Me and my family have been purchasing glasses there for 10 years. I usually get exams at my normal optometrist, but I went in there without realizing that my prescription was expired. They encouraged to use their in house optometrist. The exam was not a very thorough exam and prescribed the wrong prescription. Waited over a week for the wrong prescription. Went to my optometrist and got a proper exam and the correct prescription. When I went back to Warby to correct the prescription in the eyeglasses I asked for a refund for the exam. They told me to call corporate. They could not refund me.

Updated on 01/19/2024: I wrote a review here two days ago about not having my order completed in over a month, and even though Warby Parker publicly wrote back to me saying that their service was unacceptable and that they would look into my order, no one has actually gotten in touch with me. My order is still not shipped and the frames aren't even completed.

Purchased my first pair of Warby Parker eyeglasses about a year ago. They are progressives. I started noticing more and more scratches on the lenses although I clean them strictly with eyeglass clothes. This has never happened to me in my decades of purchasing eyeglasses from my eye doctors. I had an eye exam today and brought my glasses to show my eye doctor. She confirmed that the lens coating they use is very low quality. She also noted that the progressives were marked incorrectly so they were not working optimally for me. I had noticed something off but chalked it up to being a first time progressive lens user. I just ordered new lenses through my eye doctor and would not recommend Warby Parker to anyone. You're not saving any money if your glasses are useless in a few months' time.

Before I read reviews I ordered a pair of glasses online. It occurred to me a day or so later to look up reviews and what I found was worrisome. I’m delighted to say that I have nothing negative to say. I virtually tried on several pairs of glasses, picked a pair I thought might work for me, put in my prescription online, did their PD measurement as required. I have absolutely no complaints. Thank you Warby Parker.

Went into location. Ordered lenses. Told I'd have them in a week. Receive email next day says I didn’t pick lens. But order confirm says I did. Spent additional 30 minutes on phone. Always abuse my time. W/o FAIL. BUY ELSEWHERE. Arrogant and lousy company. Charged me $50 extra because shop clerk didn’t do her job correctly. Tech company??? A tech company figures out simple logistics. Warby Parker couldn't catch a bus. And I’ll never buy another pair again. EVER.

I made the terrible mistake of trusting Warby Parker to get my right prescription. Countless visits later, the incompetent doctors haven’t been able to find the prescription for my eyes. Total waste of time. Avoid like the plague.

I was duped by Warby Parker. I meant to buy my contacts from 1-800-Contacts, but they have a scam going where they use 1-800 search terms to trick you into buying from them. I will never give my money to Warby Parker again.

Items delivered.

I'm on my last of five pairs of Warby glasses. They cannot make a single frame that doesn't start loosening up or warping after two weeks of use. Instead of the fancy outer box and faux leather hard case, they should be shipped with a jewelers' screwdriver. I can't even lock the screws without them loosening again.

I went to Warby Parker over Thanksgiving weekend to see if they could fill a prescription that included prisms. I was upfront and told sales staff my prescription has 5 prisms. They said it wasn’t a problem so I scheduled an appointment for an eye exam that week. I wanted to be sure my prescription was current. I paid $85 for the exam. Dr. ** at the Gaithersburg, MD location did not mention any issues with filling my prescription. I ordered two pairs of glasses- regular and sunglasses. Single vision, since I wanted them only for distance.

I'm disappointed with the service from Warby Parker. They overlooked the progressive ADD in my prescription, and I only discovered the mistake by checking my order status. Communication about such errors should be proactive, not reliant on the customer to catch. Delayed me getting my glasses by days because instead of letting me know they chose to do nothing. The ADD was on the prescription! Simple incompetence.

Horrible, despite submitting a prescription they changed my order and send me the complete opposite prescription, then after contacting the company they assured me that they would send me out new contacts right away. After not receiving any type of notification I contacted them to find out they had forgot to ship my order. They assured me they would get this out right away! …. Still waiting for my order! I would strongly advise to avoid at all cost.

2 days ago I went to my local store and purchased glasses. It was $470 for one pair. I have a hi index lens so my glasses are expensive. I checked off in store what I wanted but clearly something happened. This morning I checked online and there was an offer - that is now gone - for 15% off all lenses - NOT the offer of 15% off 2nd pair. Even without this 15% off offer though - the EXACT same glasses I purchased were $345 online vs. the $470 I just paid in store. Customer service was BEYOND infuriating. Amanda did NOT pay attention to my concern. Non stop gaslighting. It was like talking to a brick wall. Refused to investigate the disparity other than saying, "Oh well sometimes the store is more expensive." And emails to two of their SVPs, have gone unanswered.

I purchased my first pair of Warby Parker glasses in June of 2022. I actually purchased two pairs. One was progressive. The other was for reading. Prior to this, I always purchased glasses locally. I went to West Farms Mall. I had an exam that same day with Dr. Grace **. I received my glasses shortly after that. This past week, I stepped on the readers and scratched the lens. The readers are necessary to my occupation and need to be replaced as soon as possible. I check their hours and drove the one-hour plus ride to West Farms with the hope of at least purchasing another pair and getting it in the mail as soon as possible. When I arrived, the staff refused to provide me with replacement lenses and/or glasses because my prescription had expired. The doctor was no longer on site and could not perform a new exam for approximately one week.

I've been going to WB for years now. They offer a nice selection, decent quality, and very good customer service. The optometrist has been great as well. They have nice, clean, retail locations and keep the place organized. Staff is always friendly and helpful. A few things to consider, however:

I had a horrible experience with Warby Parker, after ordering my glasses well in advance (I needed them for a trip abroad for around 20 days) they marked my ordered as delivered when absolutely nothing was there. I spent a lot of time checking were they went and well... seems like they simply just lost my glasses. This is just completely unacceptable on behalf of Warby Parker. I tried speaking to customer service and they could only offer me a refund while the only thing I wanted was to get a pair of glasses with my current prescription before my trip, which won't be possible because of their poor logistics. I had bought before with WP and had no issues. However, after this experience I won't be shopping from WP anymore.

I'm still not happy with the solution, but after having to go through three layers of people I finally got an answer. They don't do lens replacement and the discount is for a new order. If someone had told me this in the store, or through the help email, I never would have written this. It's unfortunate that it took so much of my time and energy to get an answer. Also, it's too bad they don't do lens replacement. It's less wasteful.

They either sent me a child sized version of the eyeglasses I purchased or they just actually stock eyeglasses that aren’t meant for adults. Customer service wouldn’t assist. I won’t ever buy from them again.

This used to be a great company. Sadly the drop off since they went public seems to be alarmingly fast. Drove an hour for an eye test today. Appointment made in person, in store - yesterday. Today they didn't have the appointment in the system and didn't seem to care much about it. The appointment was actually quite urgent, and the customer sales advisor who booked it yesterday was fully aware of this. Drove an hour back home with no exam and no new glasses ordered and another day lost. My whole family has always ordered WP glasses, but we will never be back.

After watching your interview with the CEO of Warby Parker I gave them a try. WHAT A MISTAKE! MY ORDER IS NOW 3 WEEKS PLUS OLD. I called the company to confirm my order and the customer contact barley speaks English. When you call about the order I placed, the Company doesn’t let you talk to a live person. The recording wants to text you marching orders to get your info. BIG PROBLEM…The website's a mess as well. Logging in is a huge issue. Older people don’t text and hate doing business like that. It took 4 tries to get through to someone live. VERY SAD!!!

Their app is super glitchy, they won't replace the lenses on their own glasses, the customer care and the store associates are not helpful at all. Their glasses start showing scratches at the end of the 6-month warranty mark. They don't have any flexibility in terms of mixing and matching frames with lens colors. My last eyeglasses got scratched with light use. They wouldn't change the lens even if I offered to pay for it. A new pair of sunglasses I needed with a different color lens than the default one was denied or I would have to pay double for it. Other stores charge less than half the price of Warby now. I've been a loyal customer for 7 years now but I will never buy from them again and tell my friends and family not to either. Terrible service!

My prescription for the last three years has taken a local company at most four days to have the glasses ready. All with the same configuration ordered thru WP. It took three weeks to get a "Shipped" notice, and now they have shipped by I guess Lewis and Clark, the shipment will take 8 days from WP to the state of Georgia. While I understand mail service in Georgia is a hit or miss, the time they take to even notify one of shipment is laughable compared to the local optometry clinic I use. (Even WalMart only took a week). So what is the oh damn we are so cool vibe about this place. S-L-O-W service.

The overall experience with Warby Parker this time was very disappointing. I got my eyes checked in August and was really excited to order another pair of glasses as I had a great experience the first time I ordered glasses a few years ago. I don’t live in the city but made the trek downtown to one of the few locations to try some glasses on and ended up ordering a pair of Esme frames.

I have been a Warby Parker customer since 2016, purchasing them in store literally coast to coast. The quality and customer service was unusually good for the price. Unfortunately my latest purchase is overwhelmingly disappointing to the point where I can no longer use the glasses, they are 10 months old. They are progressives and expensive, even for WP. A few weeks ago, I noted significant scratches in the lens, fast forward to today and they are covered in scratches. Note that no one else has been in the vicinity of these glasses and I only use them for daytime wear. I’m wondering if they left off the scratch coating when manufacturing? I noticed several others with similar complaints in the reviews…

Updated on 10/03/2023: I previously wrote a negative review of Warby Parker clip-on sunglasses. WP stated that they want my email address to resolve this. I’ve provided it twice through the app, but they have not responded. Not getting through. HELP!

Beware when ordering from this company! What a horrific experience, and I have been ordering contact lenses for decades! From beginning to end, ordering my lenses from Warby Parker was a complete fiasco! And this is not the exception - when I went into the store to try to resolve the issue, there was another woman at the counter trying to locate her contact lenses order that has gone completely AWOL - 1 1/2 weeks after ordering, she has received no information about the lenses, which she was basically guaranteed would arrive within the week. There was, in fact, a third person at the counter who had also had a terrible experience ordering glasses from WB.

My experience with Warby Parker was pretty terrible. I needed new glasses for my wedding (which I won't get now, largely thanks to Warby Parker). I ordered it with plenty of time, but their terrible PD tool kept failing. I took my pictures according to their instructions 3 times, until finally they emailed me with the same exact instructions which were ineffective. They told me I could download the iPhone app. If I had an I IPhone maybe that's a avenue I would have chosen for my first or second try, but I guess common sense isn't a WP value. Overall terrible. Just go to Zenni, EyeBuyDirect, or your local optician.

Thanks for the prompt resolution of the problem. Upgrade to 5 star rating. :)

My United Healthcare insurance told me they are contracted with Warby Parker for a $67.50 upgrade for light responsive lenses upgrade. WP should have known that and I will not pay 100.00 if that is the case. Additionally, I just called the number in the email and they said I would have to get United Healthcare and Warby Parker representatives on a 3 way conference call to discuss. That will not be happening as I don't feel that is my place to make happen - WP as a business can be making that happen. Bottom line is I will be saving my money if I can't get the upgrade at the contracted rate and will take my business elsewhere next time.

This is ridiculous, I ordered 2 pairs, one for myself and one for my wife. My pair was initially delivered without measuring the ocular centre height, so I had dizziness and blue&orange shadows when looking at computer screens, and the Irvine Spectrum lady kept tell me it was the problem of my eye. Then I just happened to check out the Fashion Island store where they found the problem and put in a remake. The remake is taking more than 2 weeks and not even shipped. It's more than 2 months now in total time and I still have not gotten my glasses.

I have now had two pair of glasses that have had stress fractures in the lenses where they attach to the frame. The first time Warby Parker provided a $150 credit towards a second pair. The exact same issue occurred with the second pair, after about 6 months. They refused to take any action or provide any sort of resolution. The associate at the store did offer up a clever comment when discussing the quality of their products… “well they are not Prada”. Very poor service and quality by Warby Parker at every turn.

Updated on 07/31/2023: I did get a quick response back and responded but never heard again, then I looked at order and wrong address was listed. Called and updated. Still no date available on delivery. Now 17 days from original order and still no glasses.

Warby Parker has quite possibly the worst customer service I have experienced. I placed an order and received their order confirmation email that says estimated delivery of 7-10 business days with a link to track my order that said the below: "YOUR ORDER IS. Working on it. We're hard at work making your order specifically for you! Check back for updates on your order."

Updated on 08/05/2023: I recently wrote a review on a poor quality of the lenses and bad service. Company reached out to me, but there has been no action to resolve the problem. It is all PRETEND. $300 later I can no longer use the glasses. Went somewhere else and received the product that stands for its name.

I ordered 2 pairs of reading glasses on 6/30/23. I tried on a metal frame and a plastic frame pair of glasses in the store near me. They both fit perfectly and was told they would be sent to me in 7 - 10 business days. The glasses arrived in short order 5 days later. The glasses didn't fit at all. When I looked down, they slid right off my face. Also, I couldn't read anything as text was very blurry. I took the glasses back and complained about the poor fit and blurry text. I was waited on by the apparent store manager. She countered my complaint by saying that "everyone's face is different and that's why they didn't fit". I responded that the frames fit perfectly in the store and that my face wasn't any different than it was a few days ago, hence the frames should fit. Plus, I couldn't read with my new glasses. I felt their quality control was poor.

I ordered my glasses online. It was a simple process with the exception of getting the pupil distance photo correct. It was necessary to resubmit this a couple of times until WP felt they had a usable photo. The delivery came a couple of days before the specified date so no serious complaints about the delivery process. The glasses looked good but the fit needed to be adjusted. Laying them on the table, one of the arms did not lay flat so the glasses sat crooked on my face. I went to the store and was helped by a guy named Stewart. I found him to be the best part of the experience. He adjusted the frames, helped to make changes to the order and got me fitted with a new pair of reading glasses as well. I was greeted and helped as soon as I came in the store. It quick and painless. I definitely recommend the South Park store in Charlotte. My experience was great.

I have several pairs of Warby Parker Glasses. One pair I purchased was specifically for the computer, but I found I had to sit in too precise a position for them to work, so I have been using Costco readers instead. I called to find out what it would cost to get my never worn WP glasses lenses replaced with regular reader lenses. No can do!! They will only replace the entire thing - frame and lenses. What a waste, both for the money I spent and the environment. I wish I knew that before I purchased, and will think twice before purchasing glasses at Warby Parker in the future.

I ordered a pair of glasses from Warby Parker through their online app. The order was supposed to arrive within 7 to 10 business days. On the 9th business day, I reached out to customer service and was told that my glasses would ship the following day. Keep in mind, they were supposed to be delivered by day 10 at the latest. Day 10 came and went, so I reached back out to customer service. They tried to tell me it had only been 7 days since I ordered my glasses. I literally have the order number and receipt showing the glasses had been ordered more than ten business days prior.

While I don’t care for WB’s policy of not being able to replace a lens that is damaged, their in store customer service is great! Also hubby bought a pair of glasses and after testing it via zoom, was returned for full price credit (within 30 days of purchasing).

I needed new glasses in a hurry and asked when they would arrive if I paid for quick shipping. They said June 15. We agreed I'd call my ophthalmologist to get my prescription expiration and extended and they said they would call the doctor in the morning, get the prescription, charge the credit card I gave them and send an email receipt. By 1:00 pm I began to wonder where the email was and called. Woman said new ETA would be June 21. Six more days while my eyes feel like they're being chopped by Ginsu knives. Call corporate customer service. Guy said he couldn't do anything. He seemed not to care at all. Zenni will turn glasses very fast. If you need your glasses by a certain time, I recommend shopping elsewhere.

In April 2022 I sought a new pair of glasses to bump up the reading lens of my 2017 WP glasses. I went to Warby Parker in Philadelphia and, with the help of their staff, selected a pair of Shea frames. On 4/14/22 I had an eye exam at Warby Parker, and the progressive lens and selected frame were ordered @ $425. When the glasses arrived about 10 days later, I was surprised that, instead of improving my vision, it was made worse.

I just recently ordered my glasses from Warby Parker in Dallas Texas. Paid for the "expedited Shipping" which is a TOTAL waste of money, they failed to inform me that they ONLY work on business days. I did not find this out until I checked the status of my order due to it stat is "working on it" status for 3-4 days. finally after chatting/talking to representatives would not receive my glasses until the following week. Also the manager I spoke with on the phone was unhelpful, as she kept repeating, "There is nothing I can do for you, you will have to just wait for the glasses to show up." Did not empathize about the lack of communication that was given to me at the time of my purchase, she did not offer to call the department to check to see if they would be shipping that day either. The lack of customer service with this company is awful. I was better off going to a big box store and paid a little bit if not double for my glasses.

Warby Parker contacted me and made things right.

I received a gift certificate for frames. Went in to purchase them with prescription progressive sunglass lenses. Lenses cost almost FOUR times what my progressive lenses cost at America's Best AND Costco Vision. Frames are cute but if you need prescription lenses I would not suggest purchasing them from WARBY PARKER.

Policy is terrific, I recently purchased a pair of prescription glasses there 6 months ago and spent a total amount of $395.00. These glasses are easily scratched and when I went to replace the lens they told me that they would need to replace both lens for a total of $266.00. I was highly disappointed. Everyone loved my glasses and I recommend them there. I will never recommend nor will I return there to purchase anything again. Terrible policy.

Appreciate the help. Although I am not going to pursue the credit, the prompt reply and resolution is appreciated.

5 months ago I made a decision to move my eye glasses business from Costco - huge mistake. I’ve learned that Warby Parker has no replacement parts and if something happens their solution is buy a new pair glasses- prescription lenses and all. Life happens and in my case, that was a puppy chewing my temples. I expected to pay for the replacement temples but didn’t want to drive an hour to my nearest store without knowing they could help. I chatted with a less than helpful representative this morning who explained they only have screws for their glasses and my damages weren’t under warranty.

Cheap lenses have scratched twice now in less than 6 months of owning them. They won't replace the lenses a second time (first time was just 1 week of owning them) and wanted to charge me 100 dollars for a replacement with no warranty. Hugely disappointed and will not use their services again if this is how they choose to treat people.

I've been wearing Warby Parker glasses for 10+ years and from what I've seen the quality has severely decreased in the last few years. I've had my latest pair for less than a year (I mostly wear contact lenses anyways) and they already bent. My partner who is also a customer had her pair break completely after 2 years. This definitely does not match the quality in the past years. Not sure what's going on but either build or material quality is being cut somewhere. I also noticed that the glasses are made in China which I don't recall being the case for past years.

Three years ago, I had ordered a pair of Thurston frames with a progressive lens prescription. Aside from some minor scratches, the glasses are great today. No cracks in the lenses, no crazing. Just three years of wear and tear. Great glasses at a price I could not match locally. One would think that ordering the same frame for almost the same prescription would yield close to that positive experience. Unfortunately, it was the exact opposite.

Very happy with my purchase. I did the home try-on which I was THRILLED with and am so glad Warby Parker offered that service. I choose 2 different frames and ordered my glasses. I received them in exactly 7 days and they were perfect. I love the styles of the frames and all the different choices of materials for the frames. I have done a second home try-on order and I am going to order another 2 pairs. I highly recommend.

I bought two pairs of glasses from WB. One pair was great. The other was sent extremely warped and with a slightly wrong prescription. I was a college student at the time and did not have the time to fix the issue and used the first pair as a backup. When I got around to fixing the issue I was put in contact with a lead support. They said I was ineligible for replacing my faulty glasses because I had gone over the 30 day return limit. At most, they offered a 50$ credit towards new glasses. In this situation, I feel that this was a beyond inadequate response to a completely faulty product. In the future, I will most likely go to another supplier.

I love that they are affordable. I wouldn't have glasses right now at all if they weren't so cheap at Warby Parker. The quality seems no different than glasses sold at an eye doctor. I like that you can try some on at home for free. However, their measurements are strange. The only pair that fit me were discontinued and now their other frames don't fit at all. They don't tell you the vertical length of the lenses in frames so it's super difficult to choose a pair without trying them on. And there are very few WP locations near people, and they only allow a few different pairs to try on at home. So it's very difficult choosing frames online. It's strange they don't disclose the vertical measurements of the lenses. And strange they don't have glasses in the measurements that fit me. Their smaller frames have giant size nose bridges that make them too big and fall off the face, their frames are either way too small or too big. The sizes make no sense.

I purchased 2 pairs of eyeglasses with progressive scratch resistant lenses in May 2022. I now notice one has a deep long scratch on the outer lens and the second pair has a small scratch. I have been wearing glasses for over 50 years and have never had a lens scratch before and now I have both recent pairs from Warby Parker scratched without me being aware of any trauma to them. I called customer service and they now informed me that the 1 year lens warranty is no longer in effect and it is now reduced to only 6 months. Although my in store purchase experience was very pleasant I am very unhappy with the quality of the lenses and the small amount offered towards replacing the lenses.

I have been shopping with WP since the first brick and mortar store opened in SF-- never had a problem with quality, fittings or customer service. In August 2022 I ordered two pairs: distance rx and computer rx. The first shipment (to my home, not the store) arrived with two pairs, but both with the same rx. I sent back the duplicate pair and waited for the right rx to arrive. It arrived with massive crazing across the right lens. I had to take photos to secure a replacement pair. The replacement pair took a month to arrive because they had to ship it to the East Coast first for "quality control" to ensure that the lenses did not have crazing. When it finally arrived the lenses looked good, but the right arm of the frames was bent/warped. That was mid-fall 2022.

I used to love the idea of this brand.. until you deal with nasty customer service. Unfortunately back in 2017 I had ordered a try on and the company sent me a few pairs. I’d never got my order and believed it was on Fedex which was ok with me. I had emailed and contacted the company and they were aware. Now it’s 2023 and it seems this issue was not resolved. I called to order my four pairs to try on and the customer service representative accused me of stealing back in 2017!!! They held my order and stated I won’t be able to get any pairs and hung up. I would have resolved this kindly but now I take back my purchase and don’t want to ever use this company again. Disgrace! Such a big-name brand to have horrible customer service. Please go elsewhere.

This service is supposed to be a convenience, but made the process of ordering a returning lenses an absolute nightmare. Beware: you will have to fight tooth and nail to receive a refund if you used your insurance benefits at the time of purchase. I’d strongly recommend using ANY other service.

I had a fantastic experience in the Lehigh Valley store. The doctor was the best I’ve ever seen (I’ve seen a few). The exam was thorough and my prescription was excellent. They nailed it. The service was outstanding, the staff warm and professional and the glasses a perfect fit. I’m not paid by these people and not related to them. I just read all these lousy reviews and wanted to show folks that the experience can be outstanding. Mine was.

My plan was to order glasses in Dec on my 2022 plan, then order more on my 2023 plan. After completing my order Warby Parker (WP) failed to file against my insurance company and billed the credit card I was required to give WP to start the process. My ins company told me the policyholder cannot file the claim, only the provider. WP's email to me stated, in part, that: "we cannot retroactively apply your insurance....we can create a full return/exchange for the frame you choose to apply your benefits. The resulting order could then have your 2023 benefits applied up front and you would be refunded less your out-of-pocket costs". Due to WP's incompetence I lost out using my 2022 benefits. I returned the glasses for a full refund and will shop elsewhere.

My wife tried to get prescription glasses today at the Warby Parker store on 5th Ave and 15th Street in Manhattan. After paying $99, the store manager insisted on having an email address on file. My wife, in her late 70s, has no account and never used email. She offered a mobile phone number, a home phone number and an address. The manager insisted on email and would not budge even when my wife told her she will cancel her order. So much for flexibility. I can only speculate that having an email on record gives WP the right to advertise long after the glasses are delivered. The inflexibility and rudeness of the manager is inexcusable. In the past, I have ordered eight pairs of glasses from WP. After this fiasco, we will find alternatives. Well done WP!

I have a pair of Warby Parker prescription sunglasses and the outside surface of the lenses have deteriorated. Looks like there is some sort of coating on the lens and it is cracking. This is occurring on about 50% of the lens area. I've noticed this problem for about a year and it has continuously worsened. I bought the glasses in Nov 2019 and take very good care of them. They are always stored in the original case. Called Warby Parker and they offered a $50 credit towards a new pair. They do not offer and repair option. Made in China - beware of the poor quality. Will not be purchasing again or accepting the meager credit.

This is based on my personal experience... Went through the online system... you folks need a new IT department. Your "on-line" systems do not work. But, the worst part is, I can't do the online thing for 5 bucks but I can drive down the street to one of your partners for 100. My state allows online scripts. Hmm. Back to shady... WP said that they can't fill my script because it is "expired"... not true... a script is good for 2 years in my state. A lie? I think so, based on my experience thus far. Everyone is trying to get their hand in your pocket these days... WP is NO exception. Based on everything else... their trial glasses are, well, junk, they are not cheap (once you pay for everything)... look, just go to a brick and mortar place... save yourself the weeks of drama.

My husband got his first pair of your glasses in March 2022. In August he took them back because there were so many scratches on them. You did replace them, all was good. Now the glasses are worse than before. He uses the cloth and the solution you supplied. He went into the store today and was informed you only replace once free of charge. This time he would have to pay $140. He’s been wearing glasses for over 15 years now, he has NEVER had this many scratches on them. I think there is some defect in your scratch resistant application. Not happy!

Cute glasses but they have got to be the slowest company ever for processing and shipping. I've ordered Felix Gray and received them within a few days- same with Lens Crafters. These take 2 weeks! I was told I could pay an extra $25 to have them expedited by 4 days. Um no thanks.

I responded to an email from Warby Parker on 10/9/2022. They clarified I wanted single vision and not progressives. I also told them my PD was 61. I had it measured at the eye doctor’s. They ignored that and went by their measurement from their terrible PD software and made the lenses with a PD of 59. Since I have had these glasses I feel sick and have constant headaches. I look at the script on their website and see they ignored what I said. I am furious and the glasses have made me so sick for over a month.

I paid over $400 for a cheap pair of prescription glasses then I wanted to replace corrective lens with non-corrective lens (I had cataract surgery) and was willing to pay a reasonable price. The customer service rep informed me that the only option was for me to just purchase a completely new pair of glasses and they would credit me with $50 for my old pair. How generous!

The first time I placed an order, there was an issue with my PayPal account. I got a confirmation email, so I assumed my order went through with no issues. I eventually checked to see why it was taking so long, and it said that there was an issue so the order never shipped. I never got an email and nobody tried to contact me to let me know, so I ended up wasting a lot of time waiting for them. I contacted customer service and was on the chat for close to an hour. The employee I chatted with was really nice and tried to help, but she ended up charging me three more times but said she couldn't figure out what was wrong. I suggested I could just place another order and after 15-20 minutes, the attendant agreed. I placed another order with the same payment method and had no issues, so I have no idea what was going on there.

Warby Parker eyeglasses have serious issues with the protective coatings applied to their lenses. Their supposedly scratch-resistant coatings are anything but. The lenses appear to be spin-coated, resulting in vastly inferior lens protection. After less than a year, my $525 pair of WP eyeglasses are unwearable due to scratches and the coatings lifting off, and this is the second pair of WP glasses with which I've experienced this. Over my lifetime, I've owned eyeglasses from LensCrafters, Pearl Vision, Costco, Eyebobs, Visionworks - you name it, and none of these have ever shown the deterioration of lens coating and the resultant loss of clarity that the WP glasses have. Lesson learned...

Warby Parker responded via email and arranged for me to get a replacement pair at no charge. Everyone in the store was really kind and got it all resolved for me. Just waiting for the new pair to arrive in 7-10 days. Thanks so much!

I was pleased with the quality of the frames and the service, but the lenses are - as others have noted - way too soft and "scratch resistant". Just plain misleading. I have had better luck with the quality of lenses in $3 readers from Walmart. I have had these only a few months and they are so scratched that I can't use them to drive at night. And I don't live in the desert or use rough cloths to clean my glasses, I am fastidious about using the lint-free cloth and no liquids. If there is not a glass option for your frames from these guys, go elsewhere. No need to drop $400 and have them last only a few months.

Went with Warby Parker because I liked the fact that you could try the frames at home before you bought them and I live in a small town with not many options for eyewear. Tried 5, found one I liked, ordered it. For about 165.00 I received the frames and the lenses loose in a box with no screws whatsoever holding them together. Contacted customer service who told me to get the glasses fixed at my expense and them forward them to receipt to be reimbursed. I thought that was a ridiculous answer so I contacted them again. This time, I was told they would send me another pair of glasses and that I could return the first pair, which I did.

I have had issues with Warby Parker in the past - getting the prescription wrong, faulty frames...etc. I wanted to give them another chance and ordered a pair of sunglasses with expedited shipping. I received no update on my order after 8 business days. I followed up with their online chat. I was told my order was "standard shipping". When I told them I paid for expedited shipping they apologized and yes, agreed they saw expedited shipping and that my order was arriving today. Then proceeded to write back in the chat that the order was in fact delayed with no date of delivery. I asked why I would not receive communication regarding my order as I'm traveling and will not be at the address for delivery. I was offered no explanation other than "I can cancel your order". Rather than offering a solution, they simply cancelled my order. So I went to LensCrafters at lunch and ordered a similar pair in an hour.

I have had my new glasses for 9 month and they now have many very small scratches on the lenses. They are almost unusable so I emailed the company and they said they were sorry, but they have a 6 month warranty on scratches and I was past the time frame. (It was 12 months when I bought them>?) . They offered me $150 off a new pair ($450 new). I am very disappointed and feel like I have been lied to. I bought the Callen (Eyeglasses) Progressives light responsive Frame with polycarbonate Rx lenses Anti-scratch and anti-reflective coating included. Will not buy from them again since their product is inferior.

I purchased a $450 pair of glasses a year and a half ago and now there are small scratches all over the lenses.... I paid for scratch resistant lenses. Never used a cloth other than what they told me to use, I called them and they told me the scratch resistant warranty is only good for one year and that they could give me $150 of of new lenses. What a joke, they're either scratch resistant or they're not, I have a pair of eye glasses that are 25 years old that still don't have scratches on them. What a rip off Company!!!. I'm a hair stylist. I will tell so many people.

So I go into the store with my girlfriend's referral and it’s clean and friendly but felt like a shoe store and not a traditional glasses Establishment, I found what I wanted from their limited selection and got quickly checked in and told a about their lens types and picked the thin expensive brand, told him where to find my prescription which he said was no problem, paid and left.

These glasses look nice when you purchase them but in two years the metal around the plastic frames are greenish and rusty. The lens upon wearing longer also gets dirty very easily. I purchased the most expense lens option and do not wear them every day. They are poor quality. My friend warned me that they were poor quality but I went with them anyways. Deeply regret that and I would never repurchase. Spend a bit more a better product unless you want to replace them every year.

I purchased prescription glasses and they scratched within a few months. They replaced it for free and it scratched again within 2 months. These are prominent scratches that you notice when you wear them. I've never had this issue with other brands and I take good care of my glasses. Won't be purchasing Warby again.

This is the second year in a row that I have ordered glasses from Warby Parker and they were not delivered on time. Nor did I receive any satisfaction on the delivery status. They just put in another order for the glasses. When I went to the store to talk to the store manager, who had helped me order these glasses, the "manager on duty" could not help me and when I said to her, "That is why I wanted to speak to the manager. He helped me," she told me, "We don’t want you to come back in here again." This is the Walnut Street store in Philadelphia. I am sure no reprimand was rendered.

The store at Ponce City Market does not keep a optician. They claim only a license optician can adjust your eyewear. I have been there three times when there was no optician. My face literally hurts from wearing these glass. I would not recommend Warby Parker to my worst enemy!

I got the 5 frames, picked a frame and sent them back same day, five days later I get an email saying "good news" the 5 frames I chose to try were delivered to me. So I email them to see what is going on because I paid the$20 extra to get the glasses I had ordered in 4-6 days. Now I am told there was something missing with my prescription, so I ask about my $20 fee, they agree to pay that back but now say it is a delay due to insurance payment, I do not personally believe these excuses and do not know if or when to expect my sunglasses.

Warby Parker, please reconsider the savings of using this company when it impacts customer satisfaction of your products to this extent. I will review my glasses, when and if I ever get them. I just really hope my vision hasn't changed by then...

I purchased frames from Warby Parker to have them install an anti fatigue lens, which isn’t prescription, they advertise this as an option on website. They had my frames for a month, endless conversations with customer service….and they still screwed it up. All involved was have a reading lens in the lower third of the otherwise I corrected lens which again is in their website…. so I received the glasses and they had done the entire lens in my reading strength. So I have to take them off and put them on constantly, which was the whole point of getting the anti fatigue lens in the first place! Talked to a manager who was beyond illsuited for her job.

This is my second pair of Avery reading glasses. The first pair, the screws all feel out within a matter of months, I've never had that happen with any glasses I've owned before including the $10 ones I got of Amazon, but I thought it was a fluke. I really liked the style so I purchased another pair of Avery reading glasses, for over $100. Within a week all of the screws fell out, they will not thread when I try to screw them back in. Reached out to Warby Parker and they have no replacement parts, this is clearly a product issue, I wouldn't recommend anyone spend their money on such poor quality glasses, there are so many other options out there, at a better price point. They offered me an exchange for them since I'm within 30 days of the purchase, but what's the point if they're just going to fall apart again a week later!

WP uses Laser Ship for delivery and they have proven to be completely incompetent. Confirmed address multiple times and called local distribution Ctr and they were not helpful and don’t seem to care. Original order Feb. 25, 2022 and finally gave up on getting glasses today, April 30, 2022. This company’s service is a total failure.

The company responded to my complaint and replaced my glasses.

This business pulled the bait and switch on me. I went into the store and purchased a pair of glasses and sunglasses, they ran my insurance in the store and gave me a price. I paid in store to have the glasses made and shipped to me. I get an email several days later telling me I need to pay them more money now for my order, or cancel part or all of my order.

I was lied to 3 times about when my glasses would be delivered. I paid for expedited shipping and was told my glasses would be delivered on March 17th. I didn't receive any updates related to shipping so I had to reach out 2 times and each time I was told the glasses would arrive within the expedited time-frame and that I would receive updates with shipping info. When that didn't happen, I once again had to reach out.

I own 6 pair of Warby Parker eyeglasses. I recently had cataract surgery on my right eye which corrected the vision to 20/20 in that eye. I went to the Warby Parker store to have the right prescription lens replaced with a lens that has no prescription (Plain Glass). They told me I needed to purchase a new pair of $179. I declined and went to a local optometry store and got it done in 15 minutes for $30.

I do not live near a Warby Parker so on a recent trip I went to one in Washington DC and purchased 2 pairs of distance glasses using my opticians prescription. I liked the frame choices a lot but when the glasses arrived, it was like looking through the mirror in a fun house: completely distorted. I have a very basic and not extreme distance correction. I went to my optician and rechecked the prescription and it was correct. The glasses are unusable as they are now. I spent over an hour on the phone with WP. This has turned into a time suck for a basic pair of distance glasses. They offered me a refund of $5 per pair for the lenses. Outrageous! I'm now spending $125 per pair for my optician to create the lenses. If you actually need vision correction, don't go to WP. They sell frames with unusable lenses.

So I was in need of a pair of glasses when I spent some months in NY last year since my original pair broke in the airport. So I read a lot of good reviews and trusted them and went to the one in Manhattan, near to Times Square. I bought the most expensive pack, with transition anti-scratch lenses, and in just 3 months they were scratched! I had a 1-year warranty, so I went to a Brooklyn store, near the 5th, and asked for a new pair. I got it, but it came bigger so I went again to have it fixed. The girl there destroyed my frame!

There's lots of pretty redundant reviews about Warby P. It seems like they aren't educated or read enough on the issues they have. Here are the common problems I read, with what you really need to know.

Come on Warby Parker, you can do better! Have you ever tried to get your forever on the planet, plastic frames new prescription lenses only from Warby Parker? No? Well that is because you cannot! They refuse to sell just the lenses! You must buy the frames and glasses again! So incredibly wasteful, bad for the environment! I kept asking the manager and they said no. My frames are fine, but this is the 2nd time the coating has peeled off on the lenses from Warby Parker. They offer a $50 rebate to order a new pair and I like them so much. I did it, although annoyed.

These are terrible glasses that somehow this company has convinced people are great. I supposedly got polycarbonate lenses with an anti-scratch coating. They were all scratched up within six months. I am never buying glasses from Warby Parker or any other online retailer again.

After over a year-I’ve worn an incorrect prescription causing headaches! Returned numerous times to Warby Parker only to be readjusted-never checking the original prescription. Finally after seeing my optometrist for yearly exam-my prescription was incorrectly filled! WP stated this is well within “7 degrees of our normal tolerances!” The manager repeated I’d get $50 off my next pair but NO APOLOGY of poor craftsmanship. My eyesight means more to me than to shop here again. Poor expertise of product, customer service & prescription authenticity! You get what you pay for!!!!

I purchased blue light glasses to use while working, as I sit in front of a computer most days. I also have prescription contact lenses to see far away, another reason why I’d like something protecting my eyes while I have them in and I stare at a screen all day long, considering I don’t need them for close up. Well they were delivered with a coating on them, that almost makes it feel like they are magnified, and give me a headache EVERY TIME I wear them. I tried with and without my contacts in and it didn’t change. I called customer service, whom said “the only way to see if they had a prescription put in by accident, at the store, would be to pay for a visit with our optometrist”…. Like what? So I’m having issues with my glasses that I purchased from your company and I would HAVE TO PAY to have someone look at said glasses? Instead I said. "Well I’ll just make my annual eye exam appointment then and have my doctor look at them."

Their 'free' try on policy is anything but! What they don't tell you, anywhere, is that they put a collateral hold on whatever card you give them, which is no different than charging you and then refunding you when you send the frames back. This is a complete misrepresentation of 'free;' I'm filing a complaint w/ the state consumer protection authorities. If I had ANY idea they did this, I never would have allowed myself to deprived of my own money this way, and I now will not purchase their crap, or do any kind of business with them ever again.

I need new glasses and really enjoy the Warby Parker style. I love their style and classic look. I love the thought of ordering from home but wonder if they are able to properly fit me with measurement that I performed. I need new glasses and hope to win.

Excellent service!! They took COVID very seriously, masks and disinfecting glasses after they were tried on. Delivery of glasses was also timely, The style and color choices are very good. I love the eyeglass case. Fits nicely in a purse.

It was easy to find a pair of glasses that I love and are comfy. Being able to try on 5 pairs of frames without the pressure of someone watching you in the eye doctor's office allowed me to really check for comfort, since I've had painful glasses in the past (can you tell I'm all about comfort??). Plus, I was able to use my FSA to pay for them. I would use them again.

I'm on my 3rd pair of glasses from Warby Parker. I've loved them all. The online ordering process is pretty easy, and especially nice during Covid. There are a lot of follow up emails to make sure they are perfect, and helpful instructions on how to adjust them. I don't live anywhere near a Warby Parker store so the online experience is great!

Really easy to use online and with store accessibility too. It’s the best of both worlds at an affordable price. The styles are very trendy and current allowing me to both buy prescription and nonprescription sunglasses and glasses.

The online service is user friendly. If you do not understand something you can call to get clarification. When you order glasses, and forget something the site will let you know. The glasses are stylish. If you have problems easy return or go into a store. The prices are reasonable.

I have been a customer for more than 3 years. I used to love my store experience but now I am switching because of this horrible experience. First of all, I didn’t feel welcomed. My questions were only answered in the bluntest and shortest way without considering what I actually need. When I asked if I could pay through a certain credit card to get some points, the salesperson acted so stupidly surprised. I don’t want to go over the details but either they hate me for trying on too many pairs or they are just bad at what they do.

They require an original prescription with your full name, DOB and date of exam, if you can't provide that (for whatever reason, like privacy for example), they cancel your order and don't give a damn about written confirmation that in fact, the Rx you are providing is accurate (it is, I just happen to have those numbers from my optometrist over the phone). I guess they are covering their liability by requiring an original prescription but the overall customer experience is hindered by their lack of flexibility. Other companies (Zeni) on the other hand do not require original prescriptions or personal info... After calling customer support, I had to spend 30min+ trying to get them to place again my original order. Really no apology nor concern for customer satisfaction or overall experience.

I'm disabled and have a hard time working with the retail eyeglass stores. Warby Parker was an excellent alternative to what is usually a painful experience, both physically and financially. I used the home try-on to determine the best fit, then I ordered from the overall inventory. My glasses came 10 days earlier than predicted by the company.

Beware. Warby Parker is big company. Once you order your glasses you will be entered into their "customer satisfaction machine." You will receive e-mail after e-mail about your order, sales promotions and customer satisfaction surveys. This is all great until you have a problem. If you do, don't expect a resolution. You can e-mail them or respond to one of their multiple emails to you. But the customer service representative that gets your e-mail won't ready it thoroughly. They will respond with some BS sales crap that won't address your issue. It will take an e-mail exchange of 4 or 5 e-mails before they will actually read about your problem. It helps if you pepper your e-mail with a few mild expletives. That seems to be the only way to really get their attention. They will then apologize for the bad service and ask that you "be patient."

A purchase of frame and lenses. The advertisement shows how flexible the temples are but they are not EXACTLY as described. In fact, when an accident happened, they bent and the hinge cracked as well. Warby Parker would not acknowledge the lack of integrity in the frames and would not fix or replace it without having to buy new frames.

So I have very bad vision and usually I get my glasses from my ophthalmologist... But Covid-19 happened and I needed to go online. I chose Warby Parker because of their variety and reputation. Well, as I said I have bad vision and with all the bells and whistles (which I wanted) I paid $475.00...the same I would pay my Doctor so that was fine, but don't expect any bargains. Warby Parker did a super job with my difficult prescription and I love my purple tortoiseshell frames BUT I have had to replace my lenses 2x within 10 months' time. It was no issue and Warby Parker replaced them no problem but I have never had lenses scratch so easily. I hope they fix this issue asap.

Well you get what you pay for, and don’t let anyone tell you different. To be honest my wife did the shopping. Warby Parker was the online seller, good selection. Four reading glasses for under $40.00, crystal clear and glossy frames. We buy yearly.

OK so my experience with Warby Parker was it was very easy to pick out glasses. The website was easy to navigate. My glasses got here promptly... The one HUGE issue I ordered three pairs of glasses and all three of them if you wipe them off without the little lens towel they provide the lenses are filmy and greasy looking.. ALL 3 of my glasses.. so if you’re like me and you use the bottom of your shirt to wipe off your glasses they will have this filmy greasy looking coat on the lenses and this is on all three of my glasses! I have worn glasses for years and I’ve always been able to use a towel or a part of my shirt to wipe them clean. Not these glasses. You can only and I stress the word ONLY use their little glass lens cleaner they provide..Very frustrating! I would never recommend these glasses to anybody and I would never buy them again..

I needed some blue light filtering prescription glass for use with my computer screen. Warby has a good walk-through to help determine the style and allowed me to check out 3 pair for styling. The glasses I got are great -- prescription was adhered to and blue light filter is wonderful. Lenses are scratch resistant.

Well I have not tried their glasses because. When I tried to get the glasses you have to pay upfront. Like if you like some that cost like over a $100 you pay first. Which I understand. Thank you keep the one you want but suppose they take a long time to you're other money. Like most franchise does.

I order glasses. Days later received an email that more information is needed. Then days later another email they needed the PD. I called. Very helpful person told me to go to a Warby store to complete. Then days later another email about needed information. I asked for my money back. Nice people but what a mess ordering online.

My in-store experience was fine. Was told 5-10 business days. When I tracked package, it gave a date but never came. After a while it showed no shipping movement. After a month I called. Was told there is a note on account (Warby Parker) saying Nashville bombing was near Warby Parker store, totally understandable, but WParker should've contacted me in some manner. On call I was given again, same time frame for delivery. After a while I called again and friendly person said by end of the week. I called again when They didn't come next week. Person said sorry they should be there soon. I asked to speak to manager, who had me go check mail and they had been delivered that day. They had had another pair made after one of my calls/complaints, saying they must have been lost in mail.

Bought 3 pair of readers. 1 pair was not readers but full prescription. The pair I wore for 2 weeks sprung so bad I could not keep them on. The third pair was so tight, they hurt my temples. I contacted customer service and received no response. Terrible value, they are in the drawer and unusable.

I was so excited to experience ordering Warby Parker glasses, especially during the pandemic with barriers ordering glasses in store. I ordered a simple tortious shell pattern and felt confident in my choice. I truly was excited to receive the lenses. Yet, they arrived much later than the 10-day description and the pattern was nothing like I had ordered.

I was attracted to Warby Parker because of the blue lens tint advertising. Helpful experience in the Tulsa store. My friend told me I had just wasted $100 for blue lens tinting. I then researched and found there was no evidence to support their advertising. I'm now determined to shut down this misleading/untruthful advertising and sales technique.

I first worked with Warby Parker two years ago when I ordered my first pair of online glasses. They were very helpful and answered my numerous questions via the messenger service on their website. I ordered the 5 pair of try-on glasses and chose a pair that I liked. The whole process only took a few weeks. My progressive glasses arrived, and I was very pleased! I have had no problems whatsoever. I get a lot of compliments on my glasses! They are beautiful, sturdy, well made, and I absolutely love them!

First time client. Ordering glasses for granddaughter. With proper very recent doctor's prescription. Very odd that you cannot download transfer your prescription, but have to send a photo. (That's when the red flag went up.) Days go by and we receive notice that they want a doctor's prescription, or they can provide for a charge. Well that ended it all. Requested refund. Notified our bank. We went elsewhere.

I ordered a pair of glasses from this company then waited a couple weeks without hearing from them. I called them and they said they needed my Pupillary Distance (PD) to complete the order. When I asked them why they didn't contact me for this information they blamed a glitch in the system. They sent me a link to their app to take the measurement. I used their App to measure my PD then didn't hear from them for a couple weeks.

I tried to purchase a pair of prescription glasses but they refused to use my prescription because it was expired for only a few months. I explained that I do not wish to take an eye exam when covid numbers are high and my eye numbers haven’t changed in years. Ended up wasting hours before getting frustrated and purchasing from another retailer. Extremely unaccommodating and unhelpful.

My daughter received an eye exam and was issued a prescription for contacts and glasses. She was not given a paper copy because the script was “in the system.” The optometrist was located inside the Warby Parker store. I was unable to purchase contacts because the online script is incomplete and void of required information such as physician name.

I have used Warby Parker in the past for the Home Try-On option through the pandemic. I was able to find a pair that worked well for me that wasn't outrageously priced. I had uploaded my prescription and my glasses came in under a week. I was so happy about this but when I put them on, the glasses were very much at a slant. When I reached out to the customer service department to see if I could return them or get them fixed, I never received a response back. I ended up returning the glasses and looking elsewhere.

Deceiving, not up front with what is required for glasses, I found out later after calling, that I needed to send in my PD Measurements which wasn't asked for in the beginning, I Just ended up cancelling my $240.00 purchase and went somewhere else...

I had 3 transactions with Warby Parker this year. I did the 5 pairs of glasses at home trial. I received them in a nice package, tried them on, and was able to find 3 pairs that I liked. I did an order for progressive lenses, which I received in a timely manner in a nice package. Unfortunately, I could not wear the glasses with the progressive prescription. Made me feel nauseous. I returned the glasses with ease, no questions asked. I then ordered 2 of the 3 pairs of glasses that I liked, with single vision lenses. Again, arrived in a timely manner, packaged nicely. Love the look and quality of the glasses. Single vision prescription works great for me. Highly recommend. All communications back and forth with WP were friendly, timely, and helpful. Love the cost too! Very affordable! I like to have several pairs of glasses to change my look and I'm able to buy several pairs given their low cost.