Visiting Angels Reviews

VA have been caring for my 91 yr old my mother for 6mo.+ now , & I can't express how pleased I am with their personal & professional care. Presley is a aide that has so much love & compassion that helps my mother to keep fighting. All of the aides that filled in at times were wonderful. My mothers needs were in good hands. Thank you VA!!

Visiting Angels Santa Monica/Beverly Hills provided outstanding service for my mother in Westwood. Their caregivers were also on time, provided compassionate care, maintained my mother's dignity even as she was declining in health. After several years, we viewed the caregivers as part of our extended family who could be trusted completely.

Visiting Angels has been wonderful. I was dealing with a broken ankle, along with severe anemia and my partner suddenly passing away. I called Visiting Angels and had a part time caretaker within several days. She’s been extremely helpful and always asks what more she can do. She’s taken me to appointments and on errands, as well as helped around the house. I’m doing better now, thanks in part to my Angel. I can recommend their service.

I have been using Visiting Angels for a few months. I appreciate the administration duties that the office staff preforms. They keep records of the care givers making sure they show up. I am always notified if my caregiver is running late or if she is ill. The staff also vets all caregivers and potential clients. They matched me with Shauna who has been delightful. Since I have mobility issues it is difficult to keep things in order. Shauna is great organizer and is quick to take on any task. My home is slowly becoming neater and easier to navigate. Because she is a good cook, I am now at a healthy weight. I look forward to maintaining this relationship for a long time.

I had a horrible experience with Visiting Angels from the office staff the caregivers. I was dropped and had to call 911 to help me get back back up and then I was left for over 24 hours in the bed. I was unable to get up to go to the restroom or do anything else. When the Caregiver left she left some McDonald’s that I had ordered on the bed next to me. Luckily I had that I was able to eat. I end up having to call 911 to take me to the hospital because I was not able to get out of bed by myself and then knew this.

While there are wonderful people working for them they absolutely are horrible at continuity of care. They wait for the week my mother is dying to have 3 new sitters show up to care for my mother and I am disgusted!!!! One of the first ones was an old lady (Sleeping Angel) who slept through her entire shift and then played on her phone when she was awake. They knew she was pulling double shifts and were ok with that. Unacceptable. Another one locked my father out of the bedroom where my mother was being cared for. See picture for sleeping angel.

Crappy company. Liars and cheats. Horrible office staff. Workers leave early.

I am wheelchair bound and when my husband had to go to the hospital early one evening. Visiting Angels jumped in to make sure I had ALL the care I needed. In a matter of minutes, they arranged for overnight caregivers for me and day care until my regular caregiver could be here. It was an all out effort to insure I was taken care of while he was away. I recommend Visiting Angels very highly..

I recently used visiting Angels for a short term while recovering from surgery. They were very easy to work with and very accommodating since my request for services was with very short notice. Our caregiver Robin was wonderful to work with. She showed up promptly, was hard working and a joy to have. The whole process was simple, no headaches, and I will definitely enlist their help again if the need arises. Overall experience was wonderful.

Hired visiting Angels for 24 hour care following surgery. Caregivers overnight slept on my couch, did not respond when I called for help. Smoked in my bathroom 6 feet from my bed where I used oxygen. Caregiver coughed non stop, denied being sick but called off 2 days later sick. They ignored my complaints and I was charged over $3000 to take care of myself.

Our primary caregivers took time off over the holidays. Luquieta was a pleasure to work with filling in for the others. She has a warm and willing spirit and provided pleasant conversation with dad. Thank you.

I just wanted to leave a great review for Amber **! She is an angel 😇. I couldn't ask for a better more beautiful Angel!! She is very professional and kind. Amber is such a caring person. I would very much recommend Amber.

I was extremely happy with Visting Angels in Wall, NJ. I had Damian and Johan who were by far the best caretakers I have come across. They took care of my husband as if he were part of their family. Thank you from the bottom of my heart.

I was told by case manager that all transportation is included in care. Then later charged $133 dollars for them transporting me to and from surgery in the hospital. I didn’t get any compassion or respectful treatment when trying to reach out and find a resolution. I was told contact VA and told that if they don’t pay I had too. I had other transportation options available but I would arrive late for surgery but if advised I would have to pay would have used those options or rescheduled surgery. If you use this agency be warned you might get charged for something you didn’t agree to pay for. Was not honest with me and is charging me for ride to surgery and ride home. Invoice attached to validate my concern. Beware no one has extra money to just give people and this agency you may get charged for something you were told you wouldn’t be charged for .

One of the most unorganized, unprofessional services I have ever dealt with. Ask to meet the caregiver that would be taking care of my brother to go over his daily routines. He had a stroke and struggled to speak and could not move is right leg or arm. They said they would have her come. She came for two hour which I paid her for. Then the Monday she was to start I got a call telling me she had a family emergency and they would be sending some one different. That person worked two and half days then I got a text message and call saying this caregiver also had a family emergency and they were looking for a replacement for Thursday & Friday but hadn’t found anyone yet.

I applied to Visiting Angels as a caregiver. I was phoned and set up an interview for last Friday. As I was getting ready fir a shower that morning, I received a call stating that the interviewer had to "put out some fires" and need to postpone the interview until today, Monday. She reset the appointment for noon at a McDonald's about 45 minutes from me. While on the road I received a bluetoooth call from her. She was going to be a half hour late - so 12:30pm. I showed up early (since I had been enroute) and sat drinking an iced tea. 12:30pm came and went. I sat until 12:45pm thinking I'd been ghosted. I then received another call and she said she messed up and was at a McDonald's in a different town but could be at my location in another 15-30 minutes. I told her I didn't think this was to be, that we should cancel. Frankly, my trust was gone.

I used to work for another company but then I found Visiting Angels. They have a very flexible work schedule and have always helped in everyway they can. I enjoy working with my clients and the company.

My mother in an assisted living facility needed companions for her personal safety. We tried to work with them for over 8 months. Constant changes, unprofessional and even unkind behavior. We tried to make it work like a toxic relationship. There was never accountability, only empty promises that services would improve. The only thing they didn't get wrong was our bill! Go elsewhere if you care for your loved one.

Visiting Angels has helped me grow as a Caregiver. My management team has been helpful and very communicative. I am forever grateful for the training and caring from my team. Thank you, Visiting Angels.

This agency was very rude. They came into my father's place and told us what we needed to do. Needless to say, we chose another agency in town and glad we did. I do NOT recommend this home health care for your loved one! Shame on you Visiting Angels.

I love working here. I've been here 4 years and in the industry longer. I've never worked for such caring, hardworking people before. This company is all about heart. They treat their employees well like their clients too.

I hired Visiting Angels in January to help care for my husband with dementia so I could keep some of my own medical appointment. At first, they seemed reliable and the staff fairly well trained. As time progressed the staff was constantly changing and weren't very professional. I had video cameras in my living and bedroom to monitor my husband. They mostly left him in bed without checking on him all the time I was gone. Once he tried to get up to toilet, which he couldn’t manage by himself and I saw the caregiver come in from the back porch after he had already gotten out of bed, almost falling and made it to the toilet. I was not pleased with that.

I would give them 0 stars if it was possible. VA was THE WORST. The people they sent were lazy, incompetent, and unprofessional. Their policies are ridiculous. They are allowed to cancel at the last minute (which happened to me more than once) but I get charged if I don’t give them adequate notice? And they hyped up the fact that they’ll do errands for you- and conveniently left out the part where you pay for mileage at an inflated rate.

I never even got to the stage of using this company because I was so disappointed in the initial stages that I finally just said, "No thank you, I'll look elsewhere" to which the Director of the Cerritos/Bellflower branch responded with a mocking email and basically said, "Yes, please do, we don't want to do business with you." I had emailed an initial information sheet and never heard from anybody but I did receive a survey asking how their service was. So I responded to the survey stating I couldn't answer their survey because no one had responded to me. That started a long and arduous conversation with the director about my needs. He refused to give me a quote until I met with a caregiver and signed a contract.

My family took care of my mother the last 2 weeks of her life. It was a very difficult time. The kind people of Visiting Angels in Show Low AZ. were exemplary from the beginning of her nursing care to the end. The professionalism and empathy of the care exceeded all other services hired. It was refreshing to have their staff accomplish the necessary tasks without being to or reminded to do them. We definitely give a 5 star rating since, in our experience with them, they earned it. Highly recommended.

I requested household care from representative that came to our home for interview as my husband was having surgery. Requested help around the house as I would take care of my husband. CNA came to home - did not help with any household help - including piles of dishes, help with ice machine, laundry, groceries or anything else. Fixed coffee with cream and sugar and plate of cookies - she did not even put cream in fridge, left her dirty plate for me and piles of dishes on counter. Called and cancelled at 7am. Was screamed at by rep. Had to pay for that day - $278 for nothing!!! Never use -

Horrible!! Absolutely horrible! Do NOT use this company. They can’t do their job correctly and will cheat you and not work the full hours and then try to put blame on your sick loved one!!!! I should attach the photos the mess they left but still forced to pay. Oh and they will not take any accountability either. Just horrible! Looks like I’m not the only one.

Hell on Earth. My poor, dear Mother was subjected to the cruelest, most sadistic treatment by "angel" Jasmine. She is truly a devil. I have everything recorded, but have not yet had the strength to view all of the footage. I will someday, and then release everything. Jasmine, may you rot in hell where you belong. Mom, I am so very sorry for all you suffered. If I could undo those days with the devil Jasmine, I would. Please forgive me. I didn't know such evil existed.

Horrible customer service out of the Wyomissing Office primarily as it relates to listening skills. This is disheartening as it is impossible to provide Exceptional Care when poor Listening skills are demonstrated at initial point of contact. It does not instill confidence that the agency will be sending Visiting ANGELS as Exceptional Caregivers to your home to care for your loved one. For this reason alone, I would not recommend this Office, and would think twice about recommending the agency as a whole. Thank you for this opportunity to share my experience and concerns.

My parents have used Visiting Angels Fort Wayne, IN for several years so I am experienced with home care services. However, Visiting Angels of Plant City FL is the absolute worst, they’re untrustworthy, also VERY UNPROFESSIONAL. I wouldn’t recommend them to assist me, they do not understand Assist means. Caregiver was overbearing from the start, and she had a body odor smell. When I called to get another caregiver the office staff was extremely rude so instead, I cancelled services. Now they are claiming that a 24 cancellation is required and did not provide a copy of the 24-hour cancellation policy, so they are not refunding my security deposit.

An absolutely horrible sequence of "caregivers" for my disabled mom with early onset of Alzheimer's. The incredibly unqualified and inexperienced, 20-somethings took advantage of my mom's memory difficulties to not do any of the requested care, all the while marking off on their accountability sheets that they had provided the requested care. They sat on her couch scrolling their phones, lied about not having access to the laundry room, and they made her even more afraid to have them wash her hair than she was in the beginning. The office has not resolved my complaints and request for at least a partial refund in over 6 weeks. Visiting Angels basically stole from my mom, whose only income is Social Security, for the two months we tried to get them to provide the services they promised in the care plan we requested. Run, don't walk, away from their slick sales pitch. There is nothing compassionate nor caring behind Visiting Angels' facade.

So this company has an office at the end of Dry Creek Circle in Littleton. I do believe I shouted some self defeating unchoice words at one of their contract workers today based on the driving style I witnessed. So I don't know her name. I am in the building weekly and am 85% sure it was one of the 'Visiting Angels' I witnessed driving carelessly and harassing geese shorter than her car out of the way, with no regard for other cars in the parking lot.

Capable, professional, caring, attentive, efficient - all describe the several caregivers we have relied on for the care of our 99-year old family member. We thought there would be light housework done as well as getting meals and providing hygiene care. Understand the caregivers are not housekeepers. The case managers review all cases weekly to ensure the appropriate care is happening and that any new changes in needs are addressed with changes in care. Not everyone may be able to afford, but this is a company that wants to do the best possible job of caring for your loved ones.

Do not and I mean do not hire this company in Woodbridge CT for your loved one. This what one aid did: She sat on my parent's toilet and shaved her vagina. Her pubic hair was left on my parents' toilet seat. She also had the nerve to go in my parent's shower and continue shaving as she left my mom's pink razor on the shower floor and the shower head was hanging down. It was totally disgusting, my family felt violated and so upset that who knows how long she was in their bathroom or lord knows doing what else!

This company is the absolute worst, they’re untrustworthy, also VERY UNPROFESSIONAL. I wouldn’t recommend them to assist me with a mosquito. They use the name Visiting Angels for a catch. In reality they’re the devil In disguise! Such evil people with evil intentions.

We used Visiting Angels for over a year for an elderly parent with Alzheimer's, I would never ever recommend them to anyone. I have video clips of them sleeping on the job, freaking out and arguing with him and worst of all an aide spit in the sink and then pulled a dish out of the same sink and put his dinner on it. The majority of the aides were only here to keep a chair warm and nothing more. If you hire them do it at your own risk, they were horrible. I rated them 1 star only because it won't let me leave 0 stars.

I found Visiting Angels after my wife was diagnosed with cancer and needed 24 hour care at home. So far I would rate the company as excellent and responsive to the needs of their clients. With the exception of one marginal caregiver, I found their staff to be outstanding. Anna and Herminia have essentially become family members in our home while Ester and Ariana are most welcome at any time. If you find yourself needing home health assistance I recommend Visiting Angels as your first choice.

I called the West Springfield, Massachusetts Visiting Angels office to inform them that I needed to go into the hospital from November 12th - November 14th. (I'm severely anemic). It was an emergency. I needed 3-day 24-hour care for my mother who I'd been taking care of after her stroke. I called them the previous Friday, November 8th. I was expecting a call on Monday or at least early Tuesday morning. They never returned my call, although the woman said that she would. (I've used this agency before, and they asked me to give them a positive review; I did, and I am so sorry that I did). If they had no one to assist me, all they had to do was to call me and let me know. To me, this is a business of incompetency and empty promises.

This is a long, detailed review of unprofessional business practice by the Visiting Angels agency. If you are considering employing them, I encourage you to read it. I employed Visiting Angels, Little Rock/Conway in late October, 2024 for post-surgical care (mobility, food, light chores) for about 5 days with 24-hour care provided in 12-hour shifts. I think this agency changed ownership recently. This review reflects my experience with the new ownership. My association with Visiting Angels was extremely bad. I believe they acted highly unprofessionally. Being careful to state accurately and fairly the details of the problems encountered, I enumerate them below (this is not all inclusive, but addresses the major issues):

We had a horrible experience with Visiting Angels. They do not help to clean up clients. I was taking care of my husband's Aunt. I was 65 years old and his aunt was 70. My husband had surgery so he was unable to help me. I needed help changing her and rolling her. I am disabled myself with back and knees. The aid would go to sleep when she came. It was daytime. I reported that she was sleeping. Her boss just brushed it off and nothing was done to her. I would not recommend Visiting Angels.