Visiting Angels

Visiting Angels

 3.7/5 (61 reviews)

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Overall Rating3.7 out of 5
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About Visiting Angels

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Visiting Angels specializes in comprehensive, customized in-home care that allows seniors to stay at home. With locations across the country, Visiting Angels provides a variety of services to support individuals living on their own.

What is Visiting Angels?

Visiting Angels is a care agency for seniors and others who need in-home assistance. The company is a network of franchises specializing in affordable and flexible home care across the U.S.

Visiting Angels offers a variety of specialized options, including Senior Life Care Navigation, a collection of customized programs focused on various types of care, including fall prevention and end-of-life, palliative and social care. It also offers the “Ready-Set-Go Home” program, which helps prevent readmission following hospital-to-home transitions.

If you’re looking for in-home care, Visiting Angels offers options for those with Alzheimer’s disease, dementia, diabetes, COPD and Parkinson’s disease along with daily living assistance and personal care. Temporary and long-term plans are available, with daytime, evening, overnight, 24/7, respite and live-in options.

Visiting Angels operates on weekdays, weekends and holidays and coordinates care with families who live far from their loved ones. The company also provides services in assisted-living facilities and transportation to and from appointments and activities.

What do Visiting Angels do?

A Visiting Angels caregiver provides companion care for those aging in place, including assistance with meal preparation, groceries, linens, laundry and light housekeeping. Your Visiting Angels’ caretaker can also help develop a care plan that covers sleeping, eating and medication reminders to help you stick to a healthy routine.

Visiting Angels has franchises nationwide, with multiple locations in cities across every state. To find a location near you, use the “Office Locator” function on the company’s website. The first step in deciding if Visiting Angels is right for your family is meeting with a care coordinator. This meeting includes a detailed discussion of care needs, schedule requests and suggestions from family members. The coordinator addresses any concerns and provides recommendations for care.

Your care coordinator then works with you to develop a schedule, finalize the care plan and arrange a meeting with a nurse. After that, the company matches your loved one with a caregiver who best meets their needs. The consultation is free.

Upon signing up for services, Visiting Angels covers details about schedules, home access and documentation. The company works with you to arrange a payment schedule that fits your budget. Each care plan is customized to fit individual and family needs.

Visiting Angels costs

Visiting Angels franchises operate individually and set prices based on location and other factors. The company states it works with customers to provide affordable solutions. Most locations accept long-term care insurance, but the service may not be covered by Medicare. Contact a local franchise for a no-cost consultation.

When your care coordinator develops a care plan, it will include pricing information. Financial assistance is available for veterans who need in-home care. Long-term care costs sometimes are tax deductible and/or are eligible for payment from a flexible health savings account.

Visiting Angels FAQ

Where is Visiting Angels located?

Visiting Angels is located in dozens of cities throughout all 50 states. To find the location nearest you, use the “Office Locator” function on the company’s website. The company serves residents of Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming.

Is Visiting Angels covered by Medicare?

In many cases, Visiting Angels’ services are not covered by Medicare. However, some home care services are eligible, including physical and occupational therapy, skilled nursing treatments, hospice and respite care.

Who owns Visiting Angels?

The Visiting Angels brand is owned by Living Services Inc. Each local franchise is independently owned and operated.

Is Visiting Angels tax deductible?

The IRS considers long-term care costs to be medical expenses, which are itemized deductions. Long-term care premiums paid to Visiting Angels could be tax deductible.

Is Visiting Angels worth it?

Visiting Angels provides comprehensive, customized in-home and elder care, specializing in affordable services that help individuals age in place comfortably. If you’re searching for a long-term care provider, we recommend checking out Visiting Angels to see if its service is right for you.

Visiting Angels Reviews

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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: April 21, 2023

Hired Visiting Angels in July 2022 to provide 24/7 care for my ailing father and mother. Like any relationship, it started out really great - but things quickly changed: their caregivers got complacent, lazy, careless, and sometimes downright nasty. The first caretaker (M) was great - she cooked, cleaned, did laundry, walked my parents, and was fairly compassionate. The only problem was that she didn’t talk or communicate with us. We were always left in a lurch as to how our parents were doing. She was replaced after two months. Their next caretaker, Linda, was absolutely fabulous. My parents loved her, and she seemingly loved them back. She treated them so great. Still don’t know why she left, but we were sad when she did.

Their third caretaker - P - stayed with my parents 24/7 from October through March and was absolutely dreadful. She never spent any time with my parents. She rarely walked my dad, even though she was supposed to. In fact, instead of walking dad to the bathroom to urinate, she trained him to do it in a convenient plastic receptacle. Terrible habit that will be hard for us to break him out of. She didn’t cook. When we offered to teach her how to make pasta, prepare chicken, or heat up frozen meals, she refused. She bought fast food for my parents every day with their car and their credit card. She’d take out their car several times a week, sometimes leaving them alone for up to three hours. On their dime, at $25 per hour.

Laundry? Never. Light housekeeping? Nope. Whenever I visited, their trash cans were always full and dirty incontinent products were often left in the bathroom trash. Dad frequently wore the same clothes for days on end and it was common for “P” to not bathe mom for weeks at a time. She argued with dad daily and showed less and less respect for him as the months wore on.

Shortly before we finally transferred our parents to a local assisted living center, we discovered that ”P” had been taking online classes! This explains why she would get really mad at my dad for wanting to stay up past 7pm. That’s right, she was taking online classes while she was being paid to keep an eye on my parents. Amazing. Sadly, our mom passed away a week ago. Nobody from Visiting Angels has called to offer their condolences. They took $125,000 of my parents’ money and didn’t even send us a card. Perhaps that is all you need to know before you decide to hire them.

11 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 31, 2023

My mother (91) needed help with my stepfather (98) who was coming home from a rehab hospital after Christmas 2022. She tried calling several home care agencies but only got recorded messages to leave a message. Visiting Angels was the first one who had a live person answer her later call. She set up a caregiver to be at their home for 12 hours/day for assistance with ADLs, bathing, grooming, toileting, errands, light housekeeping & driving to doctors' appointments. Cost was all out of pocket. Their home is spotless & orderly.

After a couple of weeks, she got rid of Visiting Angels. Why? Here's what she told me:
1. A different caregiver came every day
2. One caregiver wanted a comfortable chair & a blanket
3. One caregiver did not have transportation
4. One caregiver had to be told to help my stepfather put on his socks & shoes. she continued to stand by the microwave & had to be told again to help him
5. One caregiver rushed out the front door, setting off the alarm in the early morning
6. One caregiver left the trash can in the middle of the bathroom & did not empty the trash cans
7. One caregiver showed up with shoes in disrepair
8. One caregiver stated she's not supposed to do dishes. mind you, there's only 2 people living in that house, they have a dishwasher & only rinsing was required
9. Things were missing - her Olympus voice recorder, his rubber-backed socks, a whole box of gloves & who knows what else

10. Visiting Angels was quick to get their money. they should have at least followed up regularly with a call to see how things are working out

Watching their warm & fuzzy TV ads, one would think they're the best thing since sliced bread. The reality is what my mother experienced, which only added to her stress. This agency & others like it should put themselves in their clients' shoes. There ought to be a law.

23 people found this review helpful

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    Rated with 1 star
    Verified Reviewer
    Original review: Nov. 16, 2022

    Visiting Angels took almost a year to arrange a caregiver, then a couple months later they informed me that they would no longer provide a caregiver unless I agreed to have the service for at least 15 hours or more a week. They notified me by mail saying my service would end in 30 days, but then quit sending

    my caregiver after two weeks. They are ONLY interested in making more money, and do not care one bit about their clients. They are liars, and NOT dedicated to their clients, as they claim. Their services are unreliable and just mediocre when finally provided with a caregivers who are not dependable.

    40 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 4, 2022

    Unfortunately they do not do drug screens on their employees. I caught one of their caregivers smoking ** in my elderly father's garage. This person also burned down the patio by using a faulty cord on her charge phone. Their insurance company refused to pay so had to go through my dad's insurance company which raised his rates. Although one good thing is Visiting Angels paid the deductible (only after I spoke to regional director). Because of this nightmare I cannot recommend this company.

    50 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: July 31, 2022

    This agency came on promising everything. At a time when my late stage Alzheimer husband's needs were burning me out, and my health was declining. Their salesperson knew I had problems with a previous agency stealing. Assuring they would take care to give quality services. We had 3, one on one meetings, each time promising not to exceed that $250 a day, any overage I would have to pay on our fixed income. Promising Alzheimer Special care for memory. Knowing my budget, agreed to NEVER GO OVER THE DAILY ALLOWANCE provided by hubby's LTC benefits. Lots of words with no a action. I was very ill so this salesman filled out their contract and said "just sign where I highlighted. We have gone over everything". We agreed, 3x with owner here once, no overage, husband will have a regular Angel, work with Pop on memory, reading and numbers, blah blah. At the end of the week present me with bill and get paid on spot.

    I was bedridden, hospitalized, very ill. I never got a bill, my Son handles money, came to me with concerns and I found they had taken monies from my savings to include hours paid not worked, OVER AND DOUBLE TIME! After we made an agreement x3, never over $250 LTC. Owner angrily stated "you're lucky we found you anyone." They seemed to have forgotten our agreement totally.

    The first four "Angels" ranged from a purple/orange Mohawk, face piercing, 25 minutes late, with lots of cell phone use while sitting on couch. Unable to transfer, bath, etc. 3 complained about their $11 per hour pay. These Angels were not qualified for physical needs and my Son bathed, bathroom needs, dressing, you know, all the hard stuff. This seems to be a very unqualified top to bottom.. They were going to work with my husband's memory, bring books, talk to him, encourage him, no, no, no, no....Complain, late, eating all day, on phone, one even left for about 3 hours to go to Lowe's for spray paint and worked on her car! THERE WERE NO MASKS, NO SANITIZER OR GLOVES WORN, charged monthly for nothing. There was chew candy (rx **) brought in and given to my Son. Guess I was just lucky to get this group, guess I won't be using the "Angels" again. Thank you for your time.

    47 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: June 16, 2022

    Beginning of 2022, The family loved the last Visiting Angel who became close friends with Mom. Everyday she found something or did something to enrich Mom's restricted life. One new 1 day a week temporary employee was a bit overwhelmed with my brother explaining how to care for Mom and gave the excuse she forgot her phone charger and left. Just left! Abandoned her post/duty. No explanation from the office. I had to call and report it. Apology was extended, but still no excuse. She was replaced, the next week. Still miffed. Then in May, received a call about a family members "criminal record" that suddenly ended the relationship with VA. No discussion! That person served his time!

    NOW 1+ MONTHS have gone by and I receive a phone call that services rendered for the 3 months prior to and up to ending the contract were "rejected." Ok, but why? I was told the CHA withdraw did not go through. My bank never notified me of insufficient funds, which lack of funds was not the issue. Why am I just hearing about it now? They are "reconciliating their books" which are all done online, now. Ok, but if the payments did not go through why am I am just now hearing about it, and not when the payment was rejected?

    The person demanded I give her the account number, so she could withdraw close to $3000. BUT then 10 minutes later she calls again and says, "there are more rejection notices and the total is close to $10,000". I called the bank. I received emails confirming the payment had been made. She demanded I send her copies of the Bank Statements. No! I do not have to provide the account number nor copies of the bank statements.

    I am trying to get to the bottom of the issue, and will make more calls to the bank, and look at statements, I would call back. The VA rep threatened to draw a lawsuit to get the funds. Come to find out, someone bought out the local franchise, and during the transition this individual inherited a paper system and is responsible for putting everything online. She has messed up and put an incorrect number for the Auto-withdraw!!! Her mistake, not mine. I will now need to determine exactly how much is owed, and pay in increments, probably by money order. What a MESS and a major inconvenience for me. Wondering if I need to hire a lawyer. Would never recommend VA. The ANGELS, they are awesome, bookkeeping and accounting not so much.

    41 people found this review helpful
    Rated with 2 stars
    Verified Reviewer
    Original review: May 11, 2022

    A professional client services evaluation took place in our living room with a "promise" of having the Ideal Staff Fit for our Veteran's complex medical condition. Unfortunately, the Ideal Staff "broke her ankle" the next day, and uninformed subs were sent to our home. Our veteran feels misled, and that sharing his private medical information was not for a provider match, but for business purpose. Be wary of Visiting Angels...hourly pay and gas allowances are substantial factors in potluck providers...

    39 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 19, 2022

    No show after no show. I had caregiver after another, they change them often and with the desire to stay free of covid the constant change is a problem. They fail to wear masks and I have to provide them. This not a good company, I don't see how they stay in business!

    49 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 10, 2022

    The caregiver provided by the above Visiting Angels franchise did a filthy, unclean action at my home on this date, March 10 2022. The caregiver has been working for me for about 2 weeks. She was still on probations and provided service Tues-Friday 10- 2 pm. After placing my wife, who is suffering from Alzheimer, into bed, she left for the day...When I went into my wife's bedroom, there was feces on the floor, in the hallway and living room. I could not believe my eyes.. I called the company and asked them to have the caregiver return and clean up the mess. I was less than pleased.

    The caregiver returned, I confronted her with the feces and asked her to clean it up. She said that she did not notice the feces although there was a trail leading from my wife's bedroom, through the hallway and into the living room. Naturally, I was angry. She refused to clean it up so I fired her and told her not to return. I was also not going to pay for that day's service.

    Now the kicker. I called the manager, Ms Nicole **, who informed me that she was cancelling our contract because she did not like the way I talked to the caregiver...Really? Was I supposed to be calm and collected when my home was littered with feces? That was an unprofessional response on her part completely ignoring what her caregiver did! A complaint will be made to Corporate Headquarters. I am writing here in an effort to inform the public of this dastardly event.

    74 people found this review helpful
    Rated with 2 stars
    Verified Reviewer
    Original review: Jan. 7, 2022

    The aide assigned seemed irritated to do anything more than play on her tablet and talk in her phone. We bought her mountains of special food she “required”. No thanks. When she left she did not even bother to say goodbye and cleaned out the refrigerator. Not worth the $300 a day. My MIL was afraid to “anger the aide”.. Will NOT use again.

    88 people found this review helpful
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    Visiting Angels Company Information

    Company Name:
    Visiting Angels
    28 W Eagle Road, Suite 204
    Postal Code:
    United States