Comfort Keepers Reviews

However, no matter how excellent the office staff are it is the Caregivers that work daily with the clients. From my experiences with caregivers, they take their responsibilities seriously and perform at an elevated level of expectations. Over the years I’ve had several caregivers, and Betty J. is my current caregiver.

Comfort Keepers has provided me with a caregiver, (Sierra), who was everything I wanted. She is always punctual, efficient, caring and is a credit to your profession. She has always provided me with the best mental and physical care. She challenges me, but only as much as I can do. She helps me, always. There is not a day that goes by that I don't want her here helping me. I am becoming more and more independent with her help. I feel incredibly fortunate to have her in my life, It's not every day that you meet someone special like her. Thank you for providing her to me. -TK in Buffalo

I needed a ride for a surgery that I had the other day and chose Comfort Keepers. So happy that I did. It was worry-free. The driver that I had went above and beyond that took me to the hospital and made me feel at ease the whole time to the hospital staying till my surgery was over and then taking me home. I would highly recommend Comfort Keepers for these types of needs. That is why I gave a 5-star review.

I would like to thank a wonderful employee Natasha for the excellent care and concern given to our family member. Such a personal and kind spirit. The care given and concern was comforting. It put our family's mind at ease. Thank you, Natasha for making our experience a easy journey .

Comfort Keepers Florida was willing to work with me to send the same caregiver whenever possible to reduce the instances of confusion or lack of recognition that my Mom may experience. They hire dedicated & loyal caregivers (we have had the same, wonderful caregiver Tracey B for the past 3 years). My Mom could be stubborn at times, but Tracey is able to calmly talk to & encourage her or patiently wait until a later time to accomplish the required task(s). I greatly appreciate the compassionate and gentle care provided to my Mom by Tracey. I have found Comfort Keepers Florida to be flexible, reliable and hire compassionate caregivers. Monique H - customer/client

We had Comfort Keepers all set to come care for a parent in hospice. After two in person meetings and confirmations, on the FIRST night, our care worker did not show up, bother to call us, or adequately explain herself. Her supervisor called us after she was already late and claimed that her care workers "navigation didn't work" but yet, no one called to ask for directions, which would have been simple enough. The care worker apparently decided to head back to her own home and the supervisor's explanation was basically a verbal "shoulder shrug." After 50 minutes with no real answers, we canceled the night and every night after. You may not have a choice in getting support, but be wary. This company made a difficult situation enormously more stressful. All we wanted was for someone to show up.

It’s an odd place to work, I’ve been working 90 hours a week as a live in caregiver yet the company refuses to pay me for the hours I work. And even instructed me to clock out while I was still working. Scandalous!

I'm about partially disabled veteran and I use Comfort Keepers and my assistant, Andrea that is assigned to me is an excellent person! She helps me around the house but the big thing is she takes me shopping and she is a generally nice person!

Having someone come into my home that we can trust as well as having all our needs met is beyond requirements. We had another company but Comfort Keepers is far superior. If you need assistance. Please do not even consider any other company as they are the BEST.

On August 22nd, 2025 we had a visit with Jessica from the Stroudsburg office, come out to do the initial intake with my Mom, the company sounded wonderful and my Mom signed the contract and gave them a check. We were told that we would hear back from them when they schedule a perfect fit for my Mom's needs, within the week, my Mom wanted Mon, Wed, Fri 4 hr days. I became the contact person for the phone calls. I had spoken with Amy, and she said that Beth would be in touch with me, still have never heard from Beth. I called back a few days later and spoke with Natasha, who informed me that she was the scheduling coordinator, and she was trying to find a good fit for my Mom.