Comfort Keepers

Comfort Keepers Reviews

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About Comfort Keepers

Comfort Keepers Reviews

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    How do I know I can trust these reviews about Comfort Keepers?
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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10

    Reviewed May 9, 2024

    Company short on compassion and long on rules. I could never recommend this company. Would not work with family. Was not helpful to needs and honestly did not seem to care. Money was the top concern for them.


    Reviewed Nov. 22, 2023

    Our main caretaker is Kim C. In Traverse City, MI. She has been GREAT! Local office is not that great as we have had some problems with scheduling. Everyone has been very pleasant and helpful. Would recommend.

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      Customer ServiceInstallation & SetupPunctuality & SpeedStaff

      Reviewed April 30, 2023

      My mother was recently discharged from a rehabilitation center and we were in a hurry to get home healthcare. They were very prompt to schedule an in home assessment which we were happy with the availability of the time frame, however on the date of the appointment they never showed up nor did they call to cancel or reschedule. We called them to ask what had happened and the receptionist just took our info and said she would reach out to the person in charge, almost an hour later still no call back and when we called back yet again she said she would reach out again but several hours later still nothing. I guess some places just don’t want the business nor do they care about the individual as they say they do. They waisted out time and we have now moved on to other agencies who will show up on time and keep the appointment.


      Reviewed Jan. 13, 2023

      Nadia ** goes way out of her way for my mother. She does so many tasks for her and is helpful and kind to her in so many ways. My Mom only wants Nadia to care for her! She is always there to listen to my mother's problems and concerns and is very compassionate to her! Thank you so much Nadia for everything you do! Paul **

      Reviewed Oct. 31, 2022

      I requested that they assign the same person to me, But they send me whoever they have. Strangers just show up. I have a set routine that I have to go through with a new person. Instead of Helping, their attitude is OH WELL.

      Contract & TermsStaff

      Reviewed April 11, 2022

      My friend was diagnosed with Pancreatic cancer in May of 2021. The point came when she needed part-time care at home which progressed to 24-7 care. I contracted with the Comfort Keepers Greenfield WI location for the part-time care and extended the contract when the need for 24-7 care was evident. While the part-time care was adequate, they are ill prepared to meet the demands of full-time care. The care provided by two of the four staff was appalling. A person dying of cancer should be provided with compassionate care and not be ridiculed and left alone for two hours at a time. I know this happened because I installed surveillance cameras and the footage I viewed was at times shocking. I would steer clear of Comfort Keepers for any fulltime care needs. Contact me at ** if you would like to hear the full story.

      Punctuality & Speed

      Reviewed Feb. 23, 2022

      When notified comfort keepers that Caregiver did not show… They stated no one was scheduled! Family Not notified. Quadriplegic left unattended for hours. No food nor drinks!!! They showed no concern!!

      Punctuality & Speed

      Reviewed Dec. 7, 2021

      Caregiver did not show up... First time received notice by text 11:30 pm for next morning commitment... 2nd time no notice given at all that no one showing up.

      Some caregivers sit and do nothing. I think that the commercials on tv give their employees the idea is that you comb their hair and help them pick a flower from their garden???


      Reviewed Sept. 24, 2021

      Upon talking with their care coordinator in Michigan, she seemed so sure they had care options and they would coordinate everything and make it easy for those of us as the POA. They cannot get us in for an assessment for several weeks, I figured this must have been because they were busy. What I eventually learned in the few months that we were attempting to get care for my father, was that they cannot keep people on staff and they frequently lie to their customers. The first lie came directly from someone who is supposed to be providing care for my father. She would say she was at the farm when actually she was not. There were two different recordings that show she was not there when she was clocked in. I was then billed for additional hours which made me mad.

      In addition, she lasted less than two weeks. Comfort Keepers did not remove the charges. It appears they continue charging the office of Veterans Affairs even when care wasn’t being received at our home. This also made me mad. The second caregiver was there for less than two weeks when she abruptly quit for personal reasons. After that they string us along for over a month saying they would get a new caregiver soon. In the meantime they continue charging the VA and we still had no caregiver. They hired a third one just this past week, where for her first shift she did not show up. It is a pathetic company all around. Do not waste your time. They may tell you they will make it easier for you upfront but I assure you it will cause hassles on the back end.

      Customer ServicePunctuality & SpeedStaff

      Reviewed Sept. 20, 2021

      If you are reading this review I assume you are looking for assistance for a loved one. That being said I would HIGHLY DISCOURAGE you from using Comfort Keepers of Fort Myers. My father in law is 93 years old and suffers from early on set dementia. We were looking for an agency that would help us in the mornings. We needed someone to come each morning, get him up from bed, assist him in getting to the bathroom, change his night diaper and feed him. My husband and I trusted that the employees from Comfort Keepers would care for him as they would their own loved one. He only eats breakfast and dinner so it is crucial that he eats both meals. Instead they didn’t feed him for the 3 days!!! On the third day, he was so weak he fell. We found him on the floor of his apartment in pain, bruised from head to toe and unable to get up.

      As you can imagine we were extremely upset. No one at Comfort Keepers seemed to care regardless of the numerous people we spoke with at the agency. Dawn, the general manager didn’t even call us until the following day. The night staff is on call for emergencies, I would certainly think this was an emergency! There was no ownership of their lack of care and nothing was put in place to prevent it from happening again. Since they were continuing to give us different caretakers each day, which is really difficult for someone with dementia, I wrote up instructions to help the caretaker to know how to best help our father. Yet employees continued to come out and neglect him.

      One left him on the couch, put his breakfast on the table, and moved his walker across the room. When I arrived later that day, my father in law asked me to help him because he was “stuck”. He couldn’t get to the table to eat or get back to his bed because the couch was too low and he couldn’t reach his walker. As each incident happened we communicated with the office and nothing changed. The last straw was when I went during the scheduled time and the caretaker was laying on the couch appearing to be napping while my father in law was lying in his bed in his own urine because he had an accident and had no diaper on. She stated that he was napping. She had not even gotten him up to clean him up nor feed him. When I asked her if she read the notes I left, she said she didn’t see them.

      Comfort Keepers assured me that they communicated with all of their employees about each of their clients and would put in their notes that instructions would be on the counter. When I asked her if she read the notes from Comfort Keepers about him she stated there were none. The whole situation makes me so sad. How can a company claim that they care so much but yet do so little for their clients that depend on them? Comfort Keepers of Fort Myers is there to collect a paycheck. My father in law is a veteran and the VA referred us to them. Shame on you Comfort Keepers of Fort Myers for treating the veterans of this country like they are insignificant and not worth your time.

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      Comfort Keepers author review by Risa Kerslake

      With more than 700 worldwide franchise offices, Comfort Keepers is an industry leader in home health services.

      • Understand your care needs: Use their simple online guide to determine the type and scope of care you might need for yourself or a loved one.

      • Emergency response monitoring: For those who only need a person on hand in case of emergencies, remote monitoring might be an inexpensive alternative.

      • Respite care: Being a primary caregiver can take a lot of time, leaving little time left over for errands or relaxing. Respite care allows you to take a break, secure in knowing your loved one is still receiving the care they need.

      • Find a provider, fast: Sometimes, when you need home health services, you need them yesterday. Comfort Keepers has a network of local providers you can search through to find someone within minutes.

      • Dementia care: Seniors with neurological conditions have very specific care needs and require constant supervision. Find trained personnel who can allow your loved one to stay at home for as long as possible.

      by Risa Kerslake Contributing Writer

      Risa Kerslake is a registered nurse turned freelance writer who writes extensively on health, health care technology, parenting and education. Her work has appeared in such publications as Discover, Women's World, U.S. News & World Report, Healthline and Parents. She lives in the Midwest with her husband and three children, is a crochet enthusiast and won't ever turn down a coffee date.

      Comfort Keepers Company Information

      Company Name:
      Comfort Keepers
      Year Founded:
      CK Franchising, Inc. 6640 Poe Ave.
      Postal Code:
      United States