Comfort Keepers Reviews

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About Comfort Keepers

Pros
  • Good communication with families
  • Quality care for elderly clients
Cons
  • Inconsistent caregiver attendance
  • High turnover of caregivers

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Comfort Keepers Reviews

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    How do I know I can trust these reviews about Comfort Keepers?
    • 4,662,544 reviews on ConsumerAffairs are verified.
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    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Staff

    Reviewed April 24, 2025

    Terrible. Will hire anybody. If you do have a caregiver from them please watch safely. Please take my advice. Sometimes due to life, working and responsibilities it's difficult to watch it all... Please be careful. Any paperwork that is signed be there to witness. Some people are dishonest and will do anything for money especially when dealing with elderly people.

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    Price

    Reviewed March 21, 2025

    They literally charged my credit card without authorization for services provided to my mother. When I reached out to Comfort Keepers they initially admitted that they had no permission to charge me and days later changed their mind. Not sure what they told my credit card 'cause credit card refused my challenge to the charge. Thieves!!!

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      Staff

      Reviewed Feb. 27, 2025

      Inconsistent caregiving, no management involvement once the caregiver is positioned in the home. Horrible service. DO NOT USE THEM. They provided the worse care for my senior father who has MS and served his country honorably, taking in VA dollars but not providing care. Most frustrating is that staff do not show up to work, sleep on the job, and management is unresponsive to complaints.

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      Staff

      Reviewed Feb. 7, 2025

      Hendersen, Lucy, Mike and Samuel are my husband's caregivers. We love them. They are kind, respectful, caring and all around fantastic. I could not asked for better people and we are very lucky to have them….

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      Staff

      Reviewed Dec. 31, 2024

      I would like to thank a wonderful employee Natasha for the excellent care and concern given to our family member. Such a personal and kind spirit. The care given and concern was comforting. It put our family's mind at ease. Thank you, Natasha for making our experience a easy journey .

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      Staff

      Reviewed Dec. 11, 2024

      Comfort Keepers Florida was willing to work with me to send the same caregiver whenever possible to reduce the instances of confusion or lack of recognition that my Mom may experience. They hire dedicated & loyal caregivers (we have had the same, wonderful caregiver Tracey B for the past 3 years). My Mom could be stubborn at times, but Tracey is able to calmly talk to & encourage her or patiently wait until a later time to accomplish the required task(s). I greatly appreciate the compassionate and gentle care provided to my Mom by Tracey. I have found Comfort Keepers Florida to be flexible, reliable and hire compassionate caregivers. Monique H - customer/client

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      Punctuality & SpeedStaffReliability

      Reviewed Oct. 26, 2024

      Working with this company has been one of the biggest mistakes I have made. In our experience, the caretakers are untrained, uncommitted and unreliable (do not show up on time - if at al). There is not a single point of contact for troubleshooting problems so no one seems to care to fix the situation. The caretaker match seems based more on schedule than on personality, etc. There appears to be a retention issue as well with employees.

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      Customer Service

      Reviewed Oct. 16, 2024

      My sister Nancy and her husband were being attended to by the Parksville branch of Comfort Keepers. The costs of these services were paid by the Power of Attorney of the husband. When the couple split up and Nancy (suffering from dementia) moved on her own to Nanaimo, the Comfort Keepers coverage would stop with the last visit on Aug 14, 2024. In early August one of the Comfort Keepers caregivers took Nancy shopping and helped Nancy buy a New TV and a new iPad.

      Unfortunately, Nancy could not remember passwords for her email and iPad access. I requested I hire that caregiver to visit Nancy on a one time basis to get Nancy working on her iPad. I agreed to pay for that visit on September 4 as I am Nancy's Power of Attorney.

      The Parksville office would not send the caregiver until I provided a bank account number to charge that visit. I did that but found that Comfort Keepers charged my account $289.30 on August 30 for the visit on September 14 as well as $153.30 on September 13 for the September 4th visit. I thought this may be been an accounting error but when I communicated this to the Manager of Parksville Comfort Keepers Office she would not refund the erroneous charge and have stopped all communication with me.. I would expect such a large organization as Comfort Keepers would provide a dependable and honest service.

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      Customer ServicePunctuality & SpeedStaff

      Reviewed Sept. 23, 2024

      “Comfort Keepers in Connecticut make many promises but fail to deliver. We had four caregivers assigned to my 94-year-old father-in-law, and none were capable of handling the job. They were either untrained or not physically strong enough. The last caregiver, the fourth one, arrived late and left after just 30 minutes. She did not return as promised three days later. The management seems to lack communication with its employees.”

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      Reviewed Sept. 2, 2024

      Have found them not reliable. They have cancelled their care several times at the last minute. Would not recommend them. They expect 2 times per week minimum of 3 hours and not allowed to cancel within 24 hours but yet they can cancel on you.

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      Comfort Keepers author review by Risa Kerslake

      With more than 700 worldwide franchise offices, Comfort Keepers is an industry leader in home health services.

      • Understand your care needs: Use their simple online guide to determine the type and scope of care you might need for yourself or a loved one.

      • Emergency response monitoring: For those who only need a person on hand in case of emergencies, remote monitoring might be an inexpensive alternative.

      • Respite care: Being a primary caregiver can take a lot of time, leaving little time left over for errands or relaxing. Respite care allows you to take a break, secure in knowing your loved one is still receiving the care they need.

      • Find a provider, fast: Sometimes, when you need home health services, you need them yesterday. Comfort Keepers has a network of local providers you can search through to find someone within minutes.

      • Dementia care: Seniors with neurological conditions have very specific care needs and require constant supervision. Find trained personnel who can allow your loved one to stay at home for as long as possible.

      by Risa Kerslake Contributing Writer

      Risa Kerslake is a registered nurse turned freelance writer who writes extensively on health, health care technology, parenting and education. Her work has appeared in such publications as Discover, Women's World, U.S. News & World Report, Healthline and Parents. She lives in the Midwest with her husband and three children, is a crochet enthusiast and won't ever turn down a coffee date.

      Comfort Keepers Company Information

      Company Name:
      Comfort Keepers
      Year Founded:
      1997
      Address:
      CK Franchising, Inc. 6640 Poe Ave.
      City:
      Dayton
      State/Province:
      OH
      Postal Code:
      45414
      Country:
      United States
      Website:
      www.comfortkeepers.com