Comfort Keepers Reviews

I would like to thank a wonderful employee Natasha for the excellent care and concern given to our family member. Such a personal and kind spirit. The care given and concern was comforting. It put our family's mind at ease. Thank you, Natasha for making our experience a easy journey .

Comfort Keepers Florida was willing to work with me to send the same caregiver whenever possible to reduce the instances of confusion or lack of recognition that my Mom may experience. They hire dedicated & loyal caregivers (we have had the same, wonderful caregiver Tracey B for the past 3 years). My Mom could be stubborn at times, but Tracey is able to calmly talk to & encourage her or patiently wait until a later time to accomplish the required task(s). I greatly appreciate the compassionate and gentle care provided to my Mom by Tracey. I have found Comfort Keepers Florida to be flexible, reliable and hire compassionate caregivers. Monique H - customer/client

Working with this company has been one of the biggest mistakes I have made. In our experience, the caretakers are untrained, uncommitted and unreliable (do not show up on time - if at al). There is not a single point of contact for troubleshooting problems so no one seems to care to fix the situation. The caretaker match seems based more on schedule than on personality, etc. There appears to be a retention issue as well with employees.

Unfortunately, Nancy could not remember passwords for her email and iPad access. I requested I hire that caregiver to visit Nancy on a one time basis to get Nancy working on her iPad. I agreed to pay for that visit on September 4 as I am Nancy's Power of Attorney.

“Comfort Keepers in Connecticut make many promises but fail to deliver. We had four caregivers assigned to my 94-year-old father-in-law, and none were capable of handling the job. They were either untrained or not physically strong enough. The last caregiver, the fourth one, arrived late and left after just 30 minutes. She did not return as promised three days later. The management seems to lack communication with its employees.”

Have found them not reliable. They have cancelled their care several times at the last minute. Would not recommend them. They expect 2 times per week minimum of 3 hours and not allowed to cancel within 24 hours but yet they can cancel on you.

Company short on compassion and long on rules. I could never recommend this company. Would not work with family. Was not helpful to needs and honestly did not seem to care. Money was the top concern for them.

Our main caretaker is Kim C. In Traverse City, MI. She has been GREAT! Local office is not that great as we have had some problems with scheduling. Everyone has been very pleasant and helpful. Would recommend.

My mother was recently discharged from a rehabilitation center and we were in a hurry to get home healthcare. They were very prompt to schedule an in home assessment which we were happy with the availability of the time frame, however on the date of the appointment they never showed up nor did they call to cancel or reschedule. We called them to ask what had happened and the receptionist just took our info and said she would reach out to the person in charge, almost an hour later still no call back and when we called back yet again she said she would reach out again but several hours later still nothing. I guess some places just don’t want the business nor do they care about the individual as they say they do. They waisted out time and we have now moved on to other agencies who will show up on time and keep the appointment.

Nadia ** goes way out of her way for my mother. She does so many tasks for her and is helpful and kind to her in so many ways. My Mom only wants Nadia to care for her! She is always there to listen to my mother's problems and concerns and is very compassionate to her! Thank you so much Nadia for everything you do! Paul **