Comfort Keepers Reviews

“Comfort Keepers in Connecticut make many promises but fail to deliver. We had four caregivers assigned to my 94-year-old father-in-law, and none were capable of handling the job. They were either untrained or not physically strong enough. The last caregiver, the fourth one, arrived late and left after just 30 minutes. She did not return as promised three days later. The management seems to lack communication with its employees.”

Have found them not reliable. They have cancelled their care several times at the last minute. Would not recommend them. They expect 2 times per week minimum of 3 hours and not allowed to cancel within 24 hours but yet they can cancel on you.

Company short on compassion and long on rules. I could never recommend this company. Would not work with family. Was not helpful to needs and honestly did not seem to care. Money was the top concern for them.

Our main caretaker is Kim C. In Traverse City, MI. She has been GREAT! Local office is not that great as we have had some problems with scheduling. Everyone has been very pleasant and helpful. Would recommend.

My mother was recently discharged from a rehabilitation center and we were in a hurry to get home healthcare. They were very prompt to schedule an in home assessment which we were happy with the availability of the time frame, however on the date of the appointment they never showed up nor did they call to cancel or reschedule. We called them to ask what had happened and the receptionist just took our info and said she would reach out to the person in charge, almost an hour later still no call back and when we called back yet again she said she would reach out again but several hours later still nothing. I guess some places just don’t want the business nor do they care about the individual as they say they do. They waisted out time and we have now moved on to other agencies who will show up on time and keep the appointment.

Nadia ** goes way out of her way for my mother. She does so many tasks for her and is helpful and kind to her in so many ways. My Mom only wants Nadia to care for her! She is always there to listen to my mother's problems and concerns and is very compassionate to her! Thank you so much Nadia for everything you do! Paul **

I requested that they assign the same person to me, But they send me whoever they have. Strangers just show up. I have a set routine that I have to go through with a new person. Instead of Helping, their attitude is OH WELL.

My friend was diagnosed with Pancreatic cancer in May of 2021. The point came when she needed part-time care at home which progressed to 24-7 care. I contracted with the Comfort Keepers Greenfield WI location for the part-time care and extended the contract when the need for 24-7 care was evident. While the part-time care was adequate, they are ill prepared to meet the demands of full-time care. The care provided by two of the four staff was appalling. A person dying of cancer should be provided with compassionate care and not be ridiculed and left alone for two hours at a time. I know this happened because I installed surveillance cameras and the footage I viewed was at times shocking. I would steer clear of Comfort Keepers for any fulltime care needs. Contact me at ** if you would like to hear the full story.

When notified comfort keepers that Caregiver did not show… They stated no one was scheduled! Family Not notified. Quadriplegic left unattended for hours. No food nor drinks!!! They showed no concern!!

Some caregivers sit and do nothing. I think that the commercials on tv give their employees the idea is that you comb their hair and help them pick a flower from their garden???