Comfort Keepers Reviews

Terrible. Will hire anybody. If you do have a caregiver from them please watch safely. Please take my advice. Sometimes due to life, working and responsibilities it's difficult to watch it all... Please be careful. Any paperwork that is signed be there to witness. Some people are dishonest and will do anything for money especially when dealing with elderly people.

They literally charged my credit card without authorization for services provided to my mother. When I reached out to Comfort Keepers they initially admitted that they had no permission to charge me and days later changed their mind. Not sure what they told my credit card 'cause credit card refused my challenge to the charge. Thieves!!!

Inconsistent caregiving, no management involvement once the caregiver is positioned in the home. Horrible service. DO NOT USE THEM. They provided the worse care for my senior father who has MS and served his country honorably, taking in VA dollars but not providing care. Most frustrating is that staff do not show up to work, sleep on the job, and management is unresponsive to complaints.

Hendersen, Lucy, Mike and Samuel are my husband's caregivers. We love them. They are kind, respectful, caring and all around fantastic. I could not asked for better people and we are very lucky to have them….

I would like to thank a wonderful employee Natasha for the excellent care and concern given to our family member. Such a personal and kind spirit. The care given and concern was comforting. It put our family's mind at ease. Thank you, Natasha for making our experience a easy journey .

Comfort Keepers Florida was willing to work with me to send the same caregiver whenever possible to reduce the instances of confusion or lack of recognition that my Mom may experience. They hire dedicated & loyal caregivers (we have had the same, wonderful caregiver Tracey B for the past 3 years). My Mom could be stubborn at times, but Tracey is able to calmly talk to & encourage her or patiently wait until a later time to accomplish the required task(s). I greatly appreciate the compassionate and gentle care provided to my Mom by Tracey. I have found Comfort Keepers Florida to be flexible, reliable and hire compassionate caregivers. Monique H - customer/client

Working with this company has been one of the biggest mistakes I have made. In our experience, the caretakers are untrained, uncommitted and unreliable (do not show up on time - if at al). There is not a single point of contact for troubleshooting problems so no one seems to care to fix the situation. The caretaker match seems based more on schedule than on personality, etc. There appears to be a retention issue as well with employees.

Unfortunately, Nancy could not remember passwords for her email and iPad access. I requested I hire that caregiver to visit Nancy on a one time basis to get Nancy working on her iPad. I agreed to pay for that visit on September 4 as I am Nancy's Power of Attorney.

“Comfort Keepers in Connecticut make many promises but fail to deliver. We had four caregivers assigned to my 94-year-old father-in-law, and none were capable of handling the job. They were either untrained or not physically strong enough. The last caregiver, the fourth one, arrived late and left after just 30 minutes. She did not return as promised three days later. The management seems to lack communication with its employees.”

Have found them not reliable. They have cancelled their care several times at the last minute. Would not recommend them. They expect 2 times per week minimum of 3 hours and not allowed to cancel within 24 hours but yet they can cancel on you.