This company is not yet accredited. To learn more, see reviews below or submit your own.
Keep an eye on your inbox, the lastest consumer news is on it's way!
A link has directed you to this review. Its location on this page may change next time you visit.
My mother hired Comfort Keepers for some help around the house. The first aide insisted that all laundry needed hot water and bleach even after being told no. She ruined two loads of laundry before being replaced. The second told my mother that the utensils in the kitchen were not stored in the correct order and that she had fixed it. The third stole credit cards and went on a shopping spree. She was arrested and I found out she had a record and outstanding warrants. The fourth quit because I wouldn't let her put pizza boxes in the recycle bin. The town specifically forbids them. Why my mother put up with more than one is a mystery. I would recommend not using this service.
I received a letter from the IRS stating I didn't supply them with a W2 they received on my behalf. I had no idea what they were talking about until I finally tracked down, through info the IRS gave me, a business name of SDX f.n.a Comfort Keepers. I called the number and was told there was a class action lawsuit that had been settled and payments were made to employees whom had worked for Comfort Keepers during a specified time. That was the first I had heard of any lawsuit and had no idea as to what it was about.
The person I spoke with said checks had been issued to everyone as far as she knew. I told her I never received a check from them but the IRS said they received a W2 saying I did. I said if I'm going to pay tax on something, I would at least like to receive the money! She passed me on to "Stacy" in payroll and Stacy said she could not find any record that I had been paid anything last year from SDX. She said she would research it and get back to me. That was a month ago and now her voicemail is full and cannot accept any more calls. If they are not going to pay me they need to amend/withdraw the W2 to reflect any money they claim I received from them. I'm curious if anyone else is aware of this problem and/or advice as to how to proceed.
Short version: Some of the caregivers were great, but many others were unprofessional, late or did not show up for their shift, unsafe for both my father and themselves, unable to provide the needed and promised care, one caregiver told me unless I wanted to pay him privately he would leave and then quit two days later without giving Comfort Keepers notice ahead of time, and after I ended the service with Comfort Keepers and moved my dad into a nursing home I noticed that some of the hospice drugs (**) were missing from the fridge and when I notified the RN case manager she never replied.
Longer version: My elderly father who has dementia was placed on hospice and brought home from the hospital with Comfort Keepers during the spring/summer of 2018. Prior to his discharge I met with the RN case manager and she assured me that Comfort Keepers would be able to provide the necessary care.
The first night he was home the caregiver had a physical disability that meant she could not change my dad's diaper leaving me to do it. The next weekend the caregiver that was there had to be prompted to everything. When left alone she simply wanted TV and talked on her phone. I noticed that neither this caregiver nor the one at night time was writing anything down in their report binder and notified the RN case manager RN, shortly after this everything was back charted. I did not feel safe leaving my dad alone for more than a couple hours at a time. There were other times when I was at work and a caregiver called asking me where the next shift's caregiver was. I would then have to call the RN case manager myself.
Eventually we decided to try the 24 live in caregiver and interviewed a few people. We decided on a man who preferred to work 6 out of 7 days and another man who would work the 7th. Things went well for a couple of weeks until I randomly received a call from the main caregiver asking me to pay him privately at a slightly cheaper (but uninsured) rate because he had found a job that paid him better/had benefits and was going to take that unless we could pay him privately. Two days later I received a call from Comfort Keepers saying he quit and they were working on finding a new caregiver.
Immediately after this I decided to move my dad into an assisted living memory care unit at a nearby nursing home because the situation with Comfort Keepers was unsafe and very inconsistent. After I moved my dad I noticed that his ** from hospice was missing from the fridge. I notified the RN case manager and she never responded. A few weeks later I also noticed that my mom's KitchenAid mixer was missing from a cabinet.
Ultimately if your loved one is with it and able to advocate for themselves or you can be there almost the whole time and just need some extra help this service may work. There were some caregivers who were great and others that would have been good companions for more able bodied clients. But after my experience I would never recommend Comfort Keepers to a friend.
Hired them to take care of mother - employees were clueless as to provide adequate care, did not show up on time, went outside many times to smoke (this on Google Maps camera) cigs, stole money from home and watch my TV all day. When we disputed bill they sent court papers to wrong address so we never received them and could not defend in court. This is an awful company - do not use them - stay clear!
When my mother was in a rehab facility Comfort Keepers told me that they would work with me for the hours necessary to cover my wife and my work schedule for my mother's care. Upon release they changed the days to Mon to Fri then they also changed the hours leaving us in limbo for work. After showing up for three days they could not cover the following week except for Wed. They called in Wed morning and said their girl was sick again. I called six other companies and all told me they could or could not cover the hours upfront. One of the companies could not cover one of the days and another could cover all of the days. That is honesty. Comfort Keepers will gamble with your family's lives. I would not recommend this company and in order to protect my community will be posting and talking to others in the area. When I owned a small business and an employee did not show I made sure the hours were covered and or did the hours personally.
- 1,780,063 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
My husband has Alzheimer's, is very contracted, unable to stand or feed himself, and at times prone to anger and name calling, especially when in pain. He is a prisoner of his wheelchair and hospital bed here at home. The caregivers at CK have been patient and extremely competent with his care. They take all the time needed to provide his care. One of the caregivers recommended an Alternating Pressure Mattress for his bed, to help prevent and cure pressure sores. They (especially Autumn and Beverly) have been very diligent about inspecting his skin every time we change his diapers, settle him in bed, and get him up in the morning. All the caregivers have been competent in using the Hoyer Lift (a sling-like contraption) to get him into the wheelchair and back to bed.
Beverly takes time every night to bathe his hands and feet. He has to wear palm protector mitts to keep his fingers from digging into his hands, and without her loving care he would likely have injuries and sores. Beverly is a born nurturer, always greets my husband with a big smile, and elicits a big smile in return. Autumn also very competent and has had many suggestions which we have followed for his care. As a result, after many months he still has intact skin and no pressure sores. He is very responsive to music and I often hear Autumn singing to and with him as she performs his care. All the caregivers do extra chores, like making my bed and his, preparing his breakfast and feeding him, doing laundry etc.
His previous care company said he was too difficult and wanted to send two caregivers at a time. Comfort Keepers of Vancouver has provided kind and competent caregivers, one at a time, without any problems. When we "fired" the previous company, CK stepped in that very day and have not missed a day since. They are flexible about working with our schedule. In fact, we plan on going to the beach for a week and they are sending a caregiver for a week to help us. We wouldn't be able to go without their help.
I have been with Comfort Keepers for almost a year. My current caregiver is helpful, caring, and pleasant to be around. She will do anything we ask her to do and is like having a good friend around. I have had a few caregivers that were not trained and not very good, but the office quickly replaced them, and in one case terminated her employment with the company. They also have tried to meet my schedule with the caregivers that I requested for my care. Since I have had my current caregiver, they are quick to call me if she can not make it due to illness or family matters and always are ready to send someone to replace her if I request. I have read other reviews and I think that in many cases the negative reviews are due to the location and management of that location. I believe that the Vancouver, WA office is run by good, caring management.
Very expensive for very little care. Have used their services (Robbinsville, NJ franchise of COMFORT KEEPERS) for several months now, there is nothing positive I can say about this organization. There was no training visible in their caretakers; they basically spent the day looking at their cell phones. Complained my mother wanted to wash her hair on a Monday when she had just washed it on a Saturday. Excuse me? So my mom had to do it without help. Didn't like the food that was in the house so sent out for a shrimp dinner to be delivered at my mother's expense. They nickeled and dimed you with their fees. But, they have you over a barrel as in most cases there are no other options.
I hired this service. I asked them to help with light house cleaning. Instead the CG was paid for a full day work & did absolutely nothing. She took pictures of the inside of the house without my consent. Went in unrestricted areas of the house to take photos. Gossiped with the next door neighbors about the mental health of my elderly aunt & called FCFS. I regret hiring this services. I paid over $2000 for this service to ruin our life. They hire unprofessional rachet untrained caregivers. Purses & money have gone missing. They want help cook or clean. The absolute worst service ever in Florida.
I am the patient of two companies, one being Comfort Keepers of Brentwood, TN. I am unhappy with the company's lack of communication for tardies, changes, and call outs concerning my 24 hours care. However I am happy with my experience with Carolynn, who works as an advocate for the company, she has provided information and direction regarding the status updates of the employees for my care. I appreciate this, but I do not appreciate the leniency towards unnotified call outs and tardiness from this company.
Mother has stage 4 cancer. Hired Comfort Keepers to help cook meals, clean home and bath and care for mother as we her children live in Ohio. They did not cook or do much of anything but play cards and games with visiting family. Their policy required a deposit of $1586.00. When you give your 2 week notice they refund any due back except $200. I gave a 2 week notice to end on April 3. Friday March 30 we flew Mom home to Ohio and from airplane went directly into a hospital as she was dehydrated and malnourished, weak and very close to death. I have tried for approximately 6 weeks to get a refund of overpayment. Was told I did not fulfill my 2 week notice so they get to keep the monies. I had deducted the hours scheduled and even paying that they still owe me at least $ 418.00. I will never recommend or use Comfort Keepers.
When my husband was very sick and in hospice at home. I called Comfort Keepers in Keene. When Julie, the client care coordinator came, she saw how sick my husband was, she put down her paperwork and helped me get him ready for nighttime. Then we filled out paperwork! She said I shouldn't be alone and she stayed. My husband died that night. COMFORT KEEPERS AT THAT OFFICE CARES ABOUT PEOPLE. I don't know about other offices but if you need help in Keene they are the ones to call. I understand they also are the same people in Concord and Manchester and I know she had to go to Brattleboro VT when she left me after being up all night!
You know this is a horrible company when the OWNER of Comfort Keepers Plymouth, NH tells you that if you want guaranteed care, you should put your loved one in a home. In a moment where Martha, said owner, is under some stress at being called out for that comment, she chose to tell us that she was calling adult protective services on us for leaving our bedridden loved one home alone for an hour to take the kids to soccer practice. If we were home 24/7, we would not need Comfort Keepers to come help care for our loved one. Hospice knows our situation and is in this home 5 days per week. Adult Protective Services has already told us she is getting better care than any home they have been in. The local police department is aware that our loved one is in the home for an hour here or there alone. None of those agencies take issue with it. But Martha, hypocritical Martha, does.
She has other immobile clients who require many hours of care per day. She has no problem leaving those clients without caregivers when people call out. Those poor clients sit for 24 hours + in their own excrement starving because Martha cannot be bothered to send anyone. It took us 7 tries and 6 months for Martha to get our care plan right for our loved one in their system. After sending multiple emails with it written out step by step, all she had to do was copy and paste, but that was far too much for her to handle. We have had nothing but problems with this company. There is always some excuse why things cannot get done. There are often times where they cannot send anyone with less than 2 hours notice. DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES. I would like nothing more than to see them fold.
Horrible horrible horrible. My father hired them to watch my mother while he went to Columbus to see his grandkids performing in a competition for the first time. They were supposed to be there from 8 am till 10 pm as he had to travel back and forth to Columbus over 70 miles away. The company called my father at 4:42 and tells him they have no one to stay past 6 pm. He is over an hour away and can't even get home in time to be with my mother who needs care and someone with her 24-7. This is unacceptable. We relied on them and they forced him to come home early and miss half of the competition. Even worse they called him with less than 1 and 20 minutes telling him they were leaving at 6.
Unreliable does not even begin to describe how I feel right now. How can you run an agency and have someone who is paying you to provide senior care, tell you they can cover you for the time provided, so you hire them, purchase tickets to an event 70 miles away, just to be told halfway through they have to leave and you need to come home. So we lost the money for the tickets purchased, my father had to leave early and his granddaughters, who came to Columbus from New Jersey, do not get to have their grandfather see them perform. They were crushed!
A serious criminal incident that occurred with the employees of Comfort Keepers in Euless, TX on May 27th, 2016. In July of 2015, we conducted a search to obtain assistance for our aging parents. We chose to go with a National firm that we believed would provide the security of employee screening, licensing and background checks and chose your company as you are a VA approved provider who understands the challenges of caring for family from a long distance. After a phone interview, we requested that Comfort Keepers in Euless, Texas visit and conduct an evaluation. On August 17th 2015, our parents, Decorated Veteran USAF Master Sgt. (retired) and his wife, signed an agreement with Comfort Keepers.
Shortly after your service started we began to experience issues with staff members not showing up and no communication to our parents. We would find out that the caregiver did not show up until after a call from our parents. I repeatedly discussed with Ms. ** the critical importance that they communicate with me. We understand that things come up but preemptive calls to me would allow me to make sure things remain positive with our parents.
In March, I called Ms. ** to notify her that our parents requested we terminate Comfort Keepers. A final notification was sent that we would be terminating the contract due to lack of communication and to poor service standards. We were very frustrated as it had taken months to get our parents to allow us to bring in help and that the poor service created a situation making it difficult to bring in another service provider. Ms. ** requested one more chance - she promised that she would personally oversee our parents' case. She also agreed to meet with our parents and make a commitment to them to improve the service. After the meeting our parents agreed to continue. It took two more caregivers before Comfort Keepers got it right, or so we thought. Lizbeth ** aka Belinda ** became the weekly caregiver.
In May we received a distraught phone call from mom informing us that that they had called the Hurst Police because the Comfort Keepers caregiver had robbed them. We are not sure how long Ms. ** had been stealing items from their home. Virginia had not been well and had undergone surgery the week before the theft was discovered. Virginia initially noticed the theft when she was getting ready for a doctor's appointment. I immediately called Ms. **. She advised me that she was ill. I advised her that the police were at our parents home and that someone in Management from Comfort Keepers must immediately be sent to the residence. She then advised me that the franchise owner was on his way to our parents home.
Other than one call to our parents requesting copies of the pictures of the items stolen, we have had not received any communication or follow up from Comfort Keepers, no request to review the situation, no discussion on the credit we still have on file. In addition, the items listed on the police report, which have a value of $53,000, several the items are family heirlooms that were to be passed to the grandchildren, and are irreplaceable. Their only granddaughter was devastated when she learned that the jade earrings that her grandfather, a decorated Vietnam Veteran, had brought back from Vietnam during his service in the 1960s were taken, and currently have not been returned. We have identified other items that were stolen.
Since June, we have had to interact with the Police Department, the Police Detectives, the DA's office, and various attorneys. We have had to incur the expense of multiple trips to Texas to care for our parents. Her physician has documented that the stress of this incident has had a significant negative impact on her health. Our parents are afraid to have another caregiver in their home. While we have received some of the stolen items back, they continue to be afraid that the people close to the Comfort. We continue to incur travel expenses so a family member can be in Texas to care and assist with mom's home care. It appears that we must continue this for at least the next year as mom's health has deteriorated to the point where we cannot move her closer to a family member.
I was contacted promptly by the representative who assured me they could accommodate our schedule needs, but found out later they WILL NOT: Take blood pressure, even with a simple wrist cuff device supplied by the customer. Serve honey-thick liquids (which he has to have to avoid aspiration), even when supplied by the customer in pre-packaged quantities. Change out a catheter collection bag. I'm not talking about the part that inserts into the patient, just the collection bag that connects externally. This is very simple and requires no medical expertise. I had gone over this need with the representative over the phone, but she said nothing about that being a problem at the time. Other caregivers I have spoken to are able to accommodate these needs. So, if you or a loved one need care that goes beyond handholding, perhaps you would be better served elsewhere.
We recently moved in the area and needed someone to help with my disabled wife (3 hrs. Monday to Friday). Initially, I thought that the company was thorough and although on the high side, the person that came did a good job. That was until I got a call that at the last-minute she had given in her notice and they needed to send someone else at an earlier time than we wanted. We went ahead and the service was very poor. I thought its her first day we will wait before asking for someone else. However, very late in the afternoon (too late for me to find someone else), I was called to be informed that they had no one available. I told them that this is a joke and as I was initially informed, there would always be someone on standby. Lie # 1!
I also had received an invoice through email that money was being taken out of my account by direct deposit, even though I had already given them a check for the initial two weeks before the direct deposit was set up. Just on $1,000 dollars for what was then just less than 1.5 weeks work! When I questioned it they told me that the two weeks was for security for the last weeks of work. Lie #2. So, I told them that since they can not find anyone to do the job, I wanted to finish with them and asked for the money to be refunded. Still having to call them back regular each week, since they have not refunded my money! I hope this helps save the next person from making the same mistake of hiring this company! Always be wary when a company does not have its own complaints section on its site! Will give them until mid next week before reporting them to my bank as fraudulent and reporting them to BBB!
Comfort Keepers used to take my mom to medical appointments. Recently, however, when Comfort Keepers brought my mom home from an appointment, she was unable to get back into the house because she had lost her remote to enter into the garage. Rather than giving me call to explain the situation, Comfort Keepers pounded on the door over and over again until my teenage son woke up and opened the door. I have been told that he was rude when he finally opened the door. I don't doubt that because he had worked all night, and has a teenage bad attitude.
I am not defending his actions, but I am very disappointed in how Comfort Keepers handled the situation. They have my phone number, they know my mom lives with us, they know that I have power of attorney, and they know it's my home. If they had bothered to call, I would have simply provided the access code that would have allowed entry into the garage. This is neglect on the part of Comfort Keepers.
The quality of the service was outstanding. They were very courteous and nice and very professional with their work. And the work was done with much care and professionalism and everything was done very thorough in a timely manner. The cost of the work is nothing to complain about. When you consider what's being done and the quality of the work it's just a small price to pay. I would more than pay them again. The crew were very nice to say the least. Throughout the entire job they held up the friendly attitude and I couldn't be more appreciative. They make you feel very comfortable. They were able to work around my schedule anytime I needed. And that's something that isn't very easy to find. Not too many people out there are willing to work around another's time.
The caregivers are so compassionate and care so much for my grandfather. They do a fantastic job keeping him busy and activities. He brightens up when he sees his daily caregiver. It cost is well worth the price. I do get supplementary stipend since he is a veteran so that does help with the cost. There is the availability to afford your price point be it an hour. The caregivers are very friendly when caring for my grandfather. They take their time with him, explain what they are doing with him and get the test performed in a timely manner and they keep him happy the whole time that he is there with them. I am able to schedule a comfort caregiver to come in when I need them to care for my grandfather. I am also able to add them to my schedule when something comes up be at me have an appointment or in need of an emergency.
I was very happy and pleased with their services. They were prompt and reliable and very caring of my mother's needs. I would recommend this service. I was satisfied with the cost of the service. Most of it was covered by insurance. I called comparable services and their costs were the most reasonable. Their staff was very friendly and professional. They presented themselves in a professional manner and treated my mother like she was their own. I have a pretty hectic schedule and they were very flexible. They went above and beyond to be able to work with my scheduling needs. I was very pleased.
They have helped us take care of my father. Otherwise, he would not be able to stay at home and would be placed in a nursing home. We appreciate all the work these people have done to help out our family. The cost is not out of our family's pocket as everything is covered by health insurance. We will without a doubt recommend this service to all our friends and relatives. They have gone out of their way to be very friendly. I would like to give them "FOUR STARS" for friendliness. If we could give them a friendliness award we would supply it definitely. They have been available to our family (7) days a week and (24) hours a day. This has been extremely helpful in our care for my father.
They did a good job and I would recommend them to family and friends. This is a good company to have work done. Would also like to confirm that I enjoyed having them. Very reasonable cost and good value. I would recommend to family and friends and would use them again as needed. We enjoy the company and their business. Great availability.
The quality of service was great. They did explain job. They were friendly, did everything in a timely manner. Was extremely happy. I'd recommend this to anyone. The price was not that bad at all. Was a little pricey but was totally worth it. They were all extremely friendly the customer service, the girls who clean. It was a very pleasant experience from beginning to end of the process. I'm very happy and again I would recommend this to anyone. They were very reliable. They were on time, fast, friendly.
Comfort Keepers went above and beyond and really helped out my grandmother. They made her feel good about herself and that put my mind at ease. The service was definitely worth the cost I paid for it. I was more than happy to pay for the care of my grandmother at these rates for the quality of care! The caretaker was always very friendly and had a smile every time they arrived. I never felt like they were having a bad day! And they always made my grandmother smile! They were always available when I needed them for services. I don't recall ever being turned down for any kind of date request. Great availability!
Comfort Keepers arranged to care for my disabled brother upon his return from a rehabilitation facility in Durango, Colorado. Within the first two weeks of their employment here, my brother was missing $500.00. Comfort Keepers made no arrangements to either address the issue or to restore the funds. When I requested that the two employees in question not return to my place of residence, the owner told the supervisor to pull all employees out without warning. This left me having to scramble to find immediate care for my brother. It was irresponsible and unprofessional. I would not recommend this company to dog sit, house sit or otherwise let alone for someone who was vulnerable. The weekend people who were from the same company were professional and kind.
This company when dealing with consumers make the entire bunch appear inept, when the reality is the owner and her management team failed the employees by their inability to address the theft as well as, pulling employees without informing the family they were there to assist. Who does that? Apparently, Comfort Keepers.
I was shocked when I saw reviews of other Comfort Keepers. This in-home agency has been able to provide my parents with consistent and caring caregivers. I do not live locally and the communication between scheduling and myself has been perfect (they know when to reach out and when to trouble shoot on their own). The new owner is a nurse with an extensive background working with hospitals, social workers, rehab facilities, assisted living facilities as well as nursing homes. She is also familiar with all services that can be provided under insurance and/or free and shares that information with me and my parents. I rest peacefully knowing that my parents are receiving great and caring care.
Due to a deductible on our Long-Term Care Insurance, we had to foot the bill for the first 60 days and got talked into Comfort Keepers. We were given the hated, politically correct excuse that there were no resumes, reviews or pictures we could choose from and it was up to who is available. The Nigerian woman they provided for 4 days of the 7-day week was caring though it took a while for my dad to get used to her in more ways than one. But the young woman for the other 3-days just sat there and TEXT or played with her phone, never or rarely asked my dad if he needed anything, didn't even provide some conversation. AT $250/DAY. WHAT A TOTAL WASTE OF MONEY!
I am a 72 year old man with Parkinson's disease and my daughter is posting this for me. I am on Medicaid and was entitled to a home health aid for six hours a day, seven days a week. This was very important to me as I am housebound and need help with personal care, housekeeping and errands. My case was assigned to Comfort Keepers and I was told that it would be a few days before they could find a caregiver. I called everyday and was told the same thing by a very rude staffing coordinator. I asked to speak to the owner and was told that he does not take calls.
Finally, I was assigned a caregiver who showed up 45 minutes late and informed me that she would not cook and not do housework. I called Comfort Keepers Scottsdale and asked that she be replaced with someone who would perform the services I needed. What followed was a nightmare of numerous caregivers. Most were late, some never showed or called, many had difficulty communicating. One week I had five different caregivers. I finally complained to Mercy Care and was assigned a different home care agency.
Comfort Keepers expert review by Shelley Webb
With more than 700 worldwide franchise offices, Comfort Keepers is an industry leader in home health services.
Understand your care needs: Use their simple online guide to determine the type and scope of care you might need for yourself or a loved one.
Emergency response monitoring: For those who only need a person on hand in case of emergencies, remote monitoring might be an inexpensive alternative.
Respite care: Being a primary caregiver can take a lot of time, leaving little time left over for errands or relaxing. Respite care allows you to take a break, secure in knowing your loved one is still receiving the care they need.
Find a provider, fast: Sometimes, when you need home health services, you need them yesterday. Comfort Keepers has a network of local providers you can search through to find someone within minutes.
Dementia care: Seniors with neurological conditions have very specific care needs and require constant supervision. Find trained personnel who can allow your loved one to stay at home for as long as possible.
Best for: Primary caregivers, elderly individuals, persons with dementia, persons with a disability, accident victims and terminal patients.
Comfort Keepers Company Information
- Company Name:
- Comfort Keepers
- Year Founded:
- CK Franchising, Inc. 6640 Poe Ave.
- Postal Code:
- United States
- (800) 477-3145