Comfort Keepers Reviews

Heidi is prompt and helps me with figuring out how to meet my goals for the day. She is kind, cheerful and caring. She comes up with great ideas to stimulate my interest and productivity. She helps me with difficult tasks and personal growth. Her good sense of humor smooths out the rough spots in the day.

Incredible staff that really cares. Our experience and the service Comfort Keepers provide have made such a difference in the quality of life for our mother. They go far above expectations and seem to enjoy bringing joy. The best part is their ability to expose mom to social interaction such as plays and other events age appropriate.

However, no matter how excellent the office staff are it is the Caregivers that work daily with the clients. From my experiences with caregivers, they take their responsibilities seriously and perform at an elevated level of expectations. Over the years I’ve had several caregivers, and Betty J. is my current caregiver.

Comfort Keepers has provided me with a caregiver, (Sierra), who was everything I wanted. She is always punctual, efficient, caring and is a credit to your profession. She has always provided me with the best mental and physical care. She challenges me, but only as much as I can do. She helps me, always. There is not a day that goes by that I don't want her here helping me. I am becoming more and more independent with her help. I feel incredibly fortunate to have her in my life, It's not every day that you meet someone special like her. Thank you for providing her to me. -TK in Buffalo

I needed a ride for a surgery that I had the other day and chose Comfort Keepers. So happy that I did. It was worry-free. The driver that I had went above and beyond that took me to the hospital and made me feel at ease the whole time to the hospital staying till my surgery was over and then taking me home. I would highly recommend Comfort Keepers for these types of needs. That is why I gave a 5-star review.

The manager Dawn & new caregiver has secretly videotaped me in my mom's home without consent. I'm a CNA & know HIPAA law & this caregiver Laundra has no experience. So when I've explained the law if boundaries not using my groceries for my mom & cause a very hostile environment she just says she doesn't care coz Management Dawn knows what she's doing to me. They don't go by the legal parts of the business which is why they have a 1 star rating

We had Comfort Keepers all set to come care for a parent in hospice. After two in person meetings and confirmations, on the FIRST night, our care worker did not show up, bother to call us, or adequately explain herself. Her supervisor called us after she was already late and claimed that her care workers "navigation didn't work" but yet, no one called to ask for directions, which would have been simple enough. The care worker apparently decided to head back to her own home and the supervisor's explanation was basically a verbal "shoulder shrug." After 50 minutes with no real answers, we canceled the night and every night after. You may not have a choice in getting support, but be wary. This company made a difficult situation enormously more stressful. All we wanted was for someone to show up.

It’s an odd place to work, I’ve been working 90 hours a week as a live in caregiver yet the company refuses to pay me for the hours I work. And even instructed me to clock out while I was still working. Scandalous!

I'm about partially disabled veteran and I use Comfort Keepers and my assistant, Andrea that is assigned to me is an excellent person! She helps me around the house but the big thing is she takes me shopping and she is a generally nice person!

Having someone come into my home that we can trust as well as having all our needs met is beyond requirements. We had another company but Comfort Keepers is far superior. If you need assistance. Please do not even consider any other company as they are the BEST.