Visiting Angels Reviews

My mother in an assisted living facility needed companions for her personal safety. We tried to work with them for over 8 months. Constant changes, unprofessional and even unkind behavior. We tried to make it work like a toxic relationship. There was never accountability, only empty promises that services would improve. The only thing they didn't get wrong was our bill! Go elsewhere if you care for your loved one.

Visiting Angels has helped me grow as a Caregiver. My management team has been helpful and very communicative. I am forever grateful for the training and caring from my team. Thank you, Visiting Angels.

This agency was very rude. They came into my father's place and told us what we needed to do. Needless to say, we chose another agency in town and glad we did. I do NOT recommend this home health care for your loved one! Shame on you Visiting Angels.

I love working here. I've been here 4 years and in the industry longer. I've never worked for such caring, hardworking people before. This company is all about heart. They treat their employees well like their clients too.

I hired Visiting Angels in January to help care for my husband with dementia so I could keep some of my own medical appointment. At first, they seemed reliable and the staff fairly well trained. As time progressed the staff was constantly changing and weren't very professional. I had video cameras in my living and bedroom to monitor my husband. They mostly left him in bed without checking on him all the time I was gone. Once he tried to get up to toilet, which he couldn’t manage by himself and I saw the caregiver come in from the back porch after he had already gotten out of bed, almost falling and made it to the toilet. I was not pleased with that.

I would give them 0 stars if it was possible. VA was THE WORST. The people they sent were lazy, incompetent, and unprofessional. Their policies are ridiculous. They are allowed to cancel at the last minute (which happened to me more than once) but I get charged if I don’t give them adequate notice? And they hyped up the fact that they’ll do errands for you- and conveniently left out the part where you pay for mileage at an inflated rate.

I never even got to the stage of using this company because I was so disappointed in the initial stages that I finally just said, "No thank you, I'll look elsewhere" to which the Director of the Cerritos/Bellflower branch responded with a mocking email and basically said, "Yes, please do, we don't want to do business with you." I had emailed an initial information sheet and never heard from anybody but I did receive a survey asking how their service was. So I responded to the survey stating I couldn't answer their survey because no one had responded to me. That started a long and arduous conversation with the director about my needs. He refused to give me a quote until I met with a caregiver and signed a contract.

My family took care of my mother the last 2 weeks of her life. It was a very difficult time. The kind people of Visiting Angels in Show Low AZ. were exemplary from the beginning of her nursing care to the end. The professionalism and empathy of the care exceeded all other services hired. It was refreshing to have their staff accomplish the necessary tasks without being to or reminded to do them. We definitely give a 5 star rating since, in our experience with them, they earned it. Highly recommended.

I requested household care from representative that came to our home for interview as my husband was having surgery. Requested help around the house as I would take care of my husband. CNA came to home - did not help with any household help - including piles of dishes, help with ice machine, laundry, groceries or anything else. Fixed coffee with cream and sugar and plate of cookies - she did not even put cream in fridge, left her dirty plate for me and piles of dishes on counter. Called and cancelled at 7am. Was screamed at by rep. Had to pay for that day - $278 for nothing!!! Never use -

Horrible!! Absolutely horrible! Do NOT use this company. They can’t do their job correctly and will cheat you and not work the full hours and then try to put blame on your sick loved one!!!! I should attach the photos the mess they left but still forced to pay. Oh and they will not take any accountability either. Just horrible! Looks like I’m not the only one.

Hell on Earth. My poor, dear Mother was subjected to the cruelest, most sadistic treatment by "angel" Jasmine. She is truly a devil. I have everything recorded, but have not yet had the strength to view all of the footage. I will someday, and then release everything. Jasmine, may you rot in hell where you belong. Mom, I am so very sorry for all you suffered. If I could undo those days with the devil Jasmine, I would. Please forgive me. I didn't know such evil existed.

Horrible customer service out of the Wyomissing Office primarily as it relates to listening skills. This is disheartening as it is impossible to provide Exceptional Care when poor Listening skills are demonstrated at initial point of contact. It does not instill confidence that the agency will be sending Visiting ANGELS as Exceptional Caregivers to your home to care for your loved one. For this reason alone, I would not recommend this Office, and would think twice about recommending the agency as a whole. Thank you for this opportunity to share my experience and concerns.

My parents have used Visiting Angels Fort Wayne, IN for several years so I am experienced with home care services. However, Visiting Angels of Plant City FL is the absolute worst, they’re untrustworthy, also VERY UNPROFESSIONAL. I wouldn’t recommend them to assist me, they do not understand Assist means. Caregiver was overbearing from the start, and she had a body odor smell. When I called to get another caregiver the office staff was extremely rude so instead, I cancelled services. Now they are claiming that a 24 cancellation is required and did not provide a copy of the 24-hour cancellation policy, so they are not refunding my security deposit.

An absolutely horrible sequence of "caregivers" for my disabled mom with early onset of Alzheimer's. The incredibly unqualified and inexperienced, 20-somethings took advantage of my mom's memory difficulties to not do any of the requested care, all the while marking off on their accountability sheets that they had provided the requested care. They sat on her couch scrolling their phones, lied about not having access to the laundry room, and they made her even more afraid to have them wash her hair than she was in the beginning. The office has not resolved my complaints and request for at least a partial refund in over 6 weeks. Visiting Angels basically stole from my mom, whose only income is Social Security, for the two months we tried to get them to provide the services they promised in the care plan we requested. Run, don't walk, away from their slick sales pitch. There is nothing compassionate nor caring behind Visiting Angels' facade.

So this company has an office at the end of Dry Creek Circle in Littleton. I do believe I shouted some self defeating unchoice words at one of their contract workers today based on the driving style I witnessed. So I don't know her name. I am in the building weekly and am 85% sure it was one of the 'Visiting Angels' I witnessed driving carelessly and harassing geese shorter than her car out of the way, with no regard for other cars in the parking lot.

Capable, professional, caring, attentive, efficient - all describe the several caregivers we have relied on for the care of our 99-year old family member. We thought there would be light housework done as well as getting meals and providing hygiene care. Understand the caregivers are not housekeepers. The case managers review all cases weekly to ensure the appropriate care is happening and that any new changes in needs are addressed with changes in care. Not everyone may be able to afford, but this is a company that wants to do the best possible job of caring for your loved ones.

Do not and I mean do not hire this company in Woodbridge CT for your loved one. This what one aid did: She sat on my parent's toilet and shaved her vagina. Her pubic hair was left on my parents' toilet seat. She also had the nerve to go in my parent's shower and continue shaving as she left my mom's pink razor on the shower floor and the shower head was hanging down. It was totally disgusting, my family felt violated and so upset that who knows how long she was in their bathroom or lord knows doing what else!

This company is the absolute worst, they’re untrustworthy, also VERY UNPROFESSIONAL. I wouldn’t recommend them to assist me with a mosquito. They use the name Visiting Angels for a catch. In reality they’re the devil In disguise! Such evil people with evil intentions.

We used Visiting Angels for over a year for an elderly parent with Alzheimer's, I would never ever recommend them to anyone. I have video clips of them sleeping on the job, freaking out and arguing with him and worst of all an aide spit in the sink and then pulled a dish out of the same sink and put his dinner on it. The majority of the aides were only here to keep a chair warm and nothing more. If you hire them do it at your own risk, they were horrible. I rated them 1 star only because it won't let me leave 0 stars.

I found Visiting Angels after my wife was diagnosed with cancer and needed 24 hour care at home. So far I would rate the company as excellent and responsive to the needs of their clients. With the exception of one marginal caregiver, I found their staff to be outstanding. Anna and Herminia have essentially become family members in our home while Ester and Ariana are most welcome at any time. If you find yourself needing home health assistance I recommend Visiting Angels as your first choice.

I called the West Springfield, Massachusetts Visiting Angels office to inform them that I needed to go into the hospital from November 12th - November 14th. (I'm severely anemic). It was an emergency. I needed 3-day 24-hour care for my mother who I'd been taking care of after her stroke. I called them the previous Friday, November 8th. I was expecting a call on Monday or at least early Tuesday morning. They never returned my call, although the woman said that she would. (I've used this agency before, and they asked me to give them a positive review; I did, and I am so sorry that I did). If they had no one to assist me, all they had to do was to call me and let me know. To me, this is a business of incompetency and empty promises.

This is a long, detailed review of unprofessional business practice by the Visiting Angels agency. If you are considering employing them, I encourage you to read it. I employed Visiting Angels, Little Rock/Conway in late October, 2024 for post-surgical care (mobility, food, light chores) for about 5 days with 24-hour care provided in 12-hour shifts. I think this agency changed ownership recently. This review reflects my experience with the new ownership. My association with Visiting Angels was extremely bad. I believe they acted highly unprofessionally. Being careful to state accurately and fairly the details of the problems encountered, I enumerate them below (this is not all inclusive, but addresses the major issues):

We had a horrible experience with Visiting Angels. They do not help to clean up clients. I was taking care of my husband's Aunt. I was 65 years old and his aunt was 70. My husband had surgery so he was unable to help me. I needed help changing her and rolling her. I am disabled myself with back and knees. The aid would go to sleep when she came. It was daytime. I reported that she was sleeping. Her boss just brushed it off and nothing was done to her. I would not recommend Visiting Angels.

My father and I had decided on Visiting Angels due to being local (Glendale, Az) and friendly. My Father has Alzheimer’s/Dementia and is fighting cancer. We were more than ready to invest in his 24/7 care. Yes, it would be costly, but we had money set aside for that $200,000. They made an evaluation appointment for the meet and greet and no one showed up at the time we set an appointment on. All of that money will be invested in another company since we were lied to.

Dad's V. A. Sharon, is the best. She goes above & beyond, she gives him manicures, makes sure his need are taken care of, goes shopping for him, she keeps me informed & sends pics to me. God has blessed us with Sharon.

I just finished with having them move me. From start to finish, packing, moving and unpacking, they were there to assist and sometimes take over. They handled things very professionally and with care. I couldn't have done this without them. Jess

Visiting Angels and Senior Care, LLC of Largo, Maryland is a predatory overly aggressive business that claims to offer home care, yet does not actually provide any of the services that they state online and in their contractual documents. Even when there is no actual signed and dated contract, or if the patient and customer cancels services, the franchise continues to bill for services not provided.

Just like the Religious name they use for their Company name, confusing and stupid. I mean God is all forgiving, yet created Hell. Of course, there is no God, therefore, this company is no Angel. I would not hire them, if they were free.

DO NOT GET CARE FOR YOUR LOVED ONE AT VISITING ANGELS OF NORFOLK, NE... The Norfolk management are extremely unprofessional. After 6 months of caring for my Mother, they left a voice mail stating they were ending her services in a few weeks due to lack of caretakers. They also threatened to end services IMMEDIATELY if she reported any Information to her caretakers. After speaking with caretakers, the issue of obtaining and retaining caretakers is due to the way management treats their employees and their clients.

I have had several years of experience with in home caregivers. Visiting Angels (like all the others) do not do background checks. Their caregivers (ha) have stolen from me. Many don’t cook or clean. A caregiver has clogged my drain by putting coffee grounds into it which costs me $200.00. Caregivers may be disabled themselves or say that they are so as not to do any work. Most of them end up sitting around and on their phones. They even watch me work without helping. I was recently dropped by Visiting Angels for speaking with a reporter regarding crime rates in my city.