Visiting Angels Reviews

Working with visiting angels. Will give you a great experience. You will meet great people, they’re very understanding. And they’re willing to work with your schedule. They are absolutely amazing. Very clean. Have nice clients, they’re very helpful to their families that’s in need.

My 94 year old mom hired Visiting Angels out of Springfield Virginia. The Director of this franchise is David **. To make a long story short. Please DO NOT hire this Visiting Angels franchise as the Director, David **, is THE MOST INCOMPETENT business owner I have ever dealt with. He threatened my 94 year old mother on numerous occasions for being late in making her payments to Visiting Angels. The problem was NOT my mom's fault. It was ** fault, 100%!!! After numerous attempts at calling and emailing him to send invoices for the payments due, he refused to send invoices. I have it all documented. His attitude is horrific!

Asleep on job. Visiting angel asleep on job at 1am Cape Coral Florida in bed next to patient that's in medical condition that requires 24hr assistance.. Staff member on job Ana with Visiting angels is not a good candidate for the job.

Visiting Angels and their amazing team are truly a blessing. My aging father needed care but wasn’t ready to leave his home. The Angels made it possible for him to stay in his own home for as long as possible. They gave me peace of mind that he was cared for with compassion and dignity. They were diligent and communicative, the caregivers were kind and flexible. I am so grateful for the care they gave my father. I will always be thankful!

I have worked with Joellen and her team and they are by far the most professional and easiest team to work with. Joellen is a great leader and has a great understanding of senior healthcare and their needs. I know when I have a referral for her and her team, they will get the right care at the right time in their home.

Hired Visiting Angels in July 2022 to provide 24/7 care for my ailing father and mother. Like any relationship, it started out really great - but things quickly changed: their caregivers got complacent, lazy, careless, and sometimes downright nasty. The first caretaker (M) was great - she cooked, cleaned, did laundry, walked my parents, and was fairly compassionate. The only problem was that she didn’t talk or communicate with us. We were always left in a lurch as to how our parents were doing. She was replaced after two months. Their next caretaker, Linda, was absolutely fabulous. My parents loved her, and she seemingly loved them back. She treated them so great. Still don’t know why she left, but we were sad when she did.

My mother (91) needed help with my stepfather (98) who was coming home from a rehab hospital after Christmas 2022. She tried calling several home care agencies but only got recorded messages to leave a message. Visiting Angels was the first one who had a live person answer her later call. She set up a caregiver to be at their home for 12 hours/day for assistance with ADLs, bathing, grooming, toileting, errands, light housekeeping & driving to doctors' appointments. Cost was all out of pocket. Their home is spotless & orderly.

my caregiver after two weeks. They are ONLY interested in making more money, and do not care one bit about their clients. They are liars, and NOT dedicated to their clients, as they claim. Their services are unreliable and just mediocre when finally provided with a caregivers who are not dependable.

Unfortunately they do not do drug screens on their employees. I caught one of their caregivers smoking ** in my elderly father's garage. This person also burned down the patio by using a faulty cord on her charge phone. Their insurance company refused to pay so had to go through my dad's insurance company which raised his rates. Although one good thing is Visiting Angels paid the deductible (only after I spoke to regional director). Because of this nightmare I cannot recommend this company.

This agency came on promising everything. At a time when my late stage Alzheimer husband's needs were burning me out, and my health was declining. Their salesperson knew I had problems with a previous agency stealing. Assuring they would take care to give quality services. We had 3, one on one meetings, each time promising not to exceed that $250 a day, any overage I would have to pay on our fixed income. Promising Alzheimer Special care for memory. Knowing my budget, agreed to NEVER GO OVER THE DAILY ALLOWANCE provided by hubby's LTC benefits. Lots of words with no a action. I was very ill so this salesman filled out their contract and said "just sign where I highlighted. We have gone over everything". We agreed, 3x with owner here once, no overage, husband will have a regular Angel, work with Pop on memory, reading and numbers, blah blah. At the end of the week present me with bill and get paid on spot.

Beginning of 2022, The family loved the last Visiting Angel who became close friends with Mom. Everyday she found something or did something to enrich Mom's restricted life. One new 1 day a week temporary employee was a bit overwhelmed with my brother explaining how to care for Mom and gave the excuse she forgot her phone charger and left. Just left! Abandoned her post/duty. No explanation from the office. I had to call and report it. Apology was extended, but still no excuse. She was replaced, the next week. Still miffed. Then in May, received a call about a family members "criminal record" that suddenly ended the relationship with VA. No discussion! That person served his time!

A professional client services evaluation took place in our living room with a "promise" of having the Ideal Staff Fit for our Veteran's complex medical condition. Unfortunately, the Ideal Staff "broke her ankle" the next day, and uninformed subs were sent to our home. Our veteran feels misled, and that sharing his private medical information was not for a provider match, but for business purpose. Be wary of Visiting Angels...hourly pay and gas allowances are substantial factors in potluck providers...

No show after no show. I had caregiver after another, they change them often and with the desire to stay free of covid the constant change is a problem. They fail to wear masks and I have to provide them. This not a good company, I don't see how they stay in business!

The caregiver provided by the above Visiting Angels franchise did a filthy, unclean action at my home on this date, March 10 2022. The caregiver has been working for me for about 2 weeks. She was still on probations and provided service Tues-Friday 10- 2 pm. After placing my wife, who is suffering from Alzheimer, into bed, she left for the day...When I went into my wife's bedroom, there was feces on the floor, in the hallway and living room. I could not believe my eyes.. I called the company and asked them to have the caregiver return and clean up the mess. I was less than pleased.

The aide assigned seemed irritated to do anything more than play on her tablet and talk in her phone. We bought her mountains of special food she “required”. No thanks. When she left she did not even bother to say goodbye and cleaned out the refrigerator. Not worth the $300 a day. My MIL was afraid to “anger the aide”.. Will NOT use again.

My loved one was neglected and verbally abused by Starla ** who works for Visiting Angels at the Columbus, GA location. I have her on a recording yelling at my mother for an incontinence issue and she clearly did not assist my mother with bathing or toileting the entire day. When I came home she had the same clothes on and was soaked from her top to her ankles in urine. Not once did Starla alert myself or her agency that she was having any problems doing her job that day. Starla ** should not have the opportunity to abuse anyone else's loved one. My mother was supposed to receive care but instead received neglect and mistreatment. This happened one week ago and I still have not received a response from Visiting Angels concerning Starla yelling at my mother. This is extremely unacceptable and I could not be more upset.

I have been using this company for approximately seven months. Love the aide they have assigned to me. My issue is with the front office and how they fail to correct accounting errors in a timely manner. Began with an overcharge in March. I was billed for 5 hours of service when I only used 2.5 hours. The office was promptly notified when my credit card statement arrived in the middle of March. There has been several calls between the office and myself. Another credit card cycle has ended, still no chargeback for the overcharges. Requested for the owner or office manager to give me a call so this matter could be resolved. It’s been a week and neither have had the decency to return my call. The office that manages their billing informed me that they had yet to receive the correction but would contact the office to see what the hold up is. Needless to say, I am in search of a new company. I would not recommend this agency.

While a few caregivers were reliable, accountable, and hardworking, most weren’t worth the $35/hour we were expected to pay for my mom’s care. Some showed up 45 minutes late, others had no training in the care my mother needed, many left an hour (or more) early without completing my mother’s cares. Seeing an aide sitting on the couch and texting instead of working; walking into the house sans mask, eating Wendy’s (during the COVID pandemic); refusing to give my mother a bed bath; or not ensuring my mother took her meds was all par for the course. When we’d call email management, we’d rarely get a response.

I have used them for 2 years. Have had late, no shows and it's not just the caregiver. Their system does not work. Administration does not make notes. My father only needs a shower given. 29.50 I pay. He does not get shaved or hair cuts. No nail clipping. Just a shower and they don't start at the top. Hair first even if there isn't much. Warm his whole body but that was too much to ask. Inexperience is not what I pay for. The last girl here her boss had to train her in my bathroom. Really I think my Dad was humiliated. Dementia or not that was ridiculous. I quit services because of late and lack of communication and the office people never know what's going on. No notes on accounts. Can't address my Dad by name. Bill comes 1 day schedule another. Very unprofessional. Judy I must say was the most awesome underpaid person there. She is their best.

Visiting Angels was my first experience with trying to get assistance for an elderly parent. Very unprofessional staff, not reliable. A big disappointment especially when requirements were very basic. Their recruitment of staff seems not to be anything more than just finding a warm body because it in no way lived up to the advertisement. And definitely don’t assume they will do the right thing because if you're not there - they don’t stick around to comply with the defined hours which defeats the purpose of trying to get help for an elderly parent. Then when you address the issue to management - there is no concern or effort to resolve the issue - just concern from them about paying for a service you never received.

My brother has ALS and his mind is intact. These “caregivers” slept, sat around, talked on their phone, etc. When they did care for him they never washed their hands. One caregiver helped my brother with bathroom care then went into the kitchen with the gloves on his hands that he used to clean my brother and BBC started to make his lunch. Never did one ever do light housekeeping. This company should be shut down.

Beware of home health company called Visiting Angels. Some of them have criminal records. They do not like to work. They like to take you out because they trying to see how much money you are spending and how much you are bring home then steal from you. They ramble through your things. You report it to the company and they don’t do anything about it. The aid picks the days she wants to come. And she will not call you. They won’t help with your bath because they're busy in your room rambling. You don’t know your money is gone until you buy something. They even take your gift cards.

We hired Visiting Angels in East Texas to help care for my dad after he had a stroke. The first four caregivers they sent out would show up, sit and watch TV, and then leave. One of them even had the gall to go sleep in the guest room during her shift. They did not help clean the house, they did not prepare meals, they did not help him shower and dress, and they did not help him with chores as requested such as feeding his dogs or letting me know when he needed more groceries. I sent money to one of the caregivers for groceries that she pocketed and never went to the store.

My mom 84 yrs old has foley. We called Visiting Angels as nursing service to help us care for her. We asked if foley needed to be changed. She looked at it and said no. Two days later mom was in ER with urinary tract infection and e coli. ER nurse looked at tube and showed us how dirty it was. She couldn't believe a professional told us it didn't need to be changed. Five days now still in hospital! And their answering service is nasty.

Martina w/ Visiting Angels came to stay with my grandparents overnight after my grandfather was released from the hospital having had a stent replacement and a defibrillator put in. My grandmother has early onset dementia. During the night Martina hit my grandfather's leg with his walker causing him to bleed on the floor. She then instructed my 90 year old grandmother who also has balance problems to clean it up. When we became nervous and wanted to call my mother she wouldn't let them use the phone. I am horrified and disgusted. Now we can't get them to let anyone to come in to help and the burden is placed back solely on my mother.

Our experience with Visiting Angels only lasted about a month. My grandparents’ health suddenly and began deteriorating at a rapid pace but they wanted to stay in their home as long as possible. Visiting Angels seemed like the perfect option to provide the extra help we needed so they could remain in their home. At first, things seemed to be working well. They were accommodating with the hours we needed and showed up when scheduled. My grandparents, who aren’t always the easiest people for strangers to deal with, both actually liked the worker (Jamie) and she communicated well with us as well.

Last year my father was diagnosed with dementia at a young age. It has gotten progressively worse to the point of my mom and I needing help with his care. He refused to let us bathe him or keep up with his self care for 3 months. This is when we called Visiting Angels. The Director (Rosemary **) of the Lehigh Valley, PA chapter came to our house to review my dad. We forewarned her about our loved one's deteriorating condition and she told us she would do what she can. We hired them to only come twice a week for 3 hours each visit. The caregiver Sarah showed up roughly 8 times before we stopped services. The reasons for stopping, which upset my mom and I:

I could not have ask for a better care for my mother's last 6 months... They were there for me and loved my momma. She just loved the caregiver. Roanoke, VA has a wonderful system to help me when I needed them... I would hire them again if I needed a caregiver. In my opinion they are the best!!

Appleton-Neenah-Menasha-Oshkosh, Wisconsin office disorganized. Caregivers not experienced, not licensed for home care. Appointments not kept, no-shows with no replacement. Bizarre and grossly incompetent.

I signed an agreement with Teri of Visiting Angels in Ravenna, Ohio this past Monday, October 2nd, 2018. She was pleasant and all smiles when she first came to my home to meet my 86 yr. old mother who lives with me and my husband. I explained to Teri that my mother cannot walk and needs help transferring from bed to bedside commode and transport chair. My mother, at this time, does not need a Hoyer lift. She just needs stability because her left knee tends to give out. I explained and showed Teri the way I help my mom.

Hired Visiting Angels of Pittsburgh to care for 90 y/o more who can't stand and only needed help moving from bed to wheelchair or bedside commode because she had hip replacement surgery. Caretakers were ** exchange students from local college most of whom had not been in USA for any length of time. No certifications or experience. Only asked to move mom with hoyer lift. We did everything else, even fed them steak for dinner. Some did not even know how to use hoyer lift. Most were very lazy and put mom on bedpan vs bedside commode.

This agency was hired to help my 90 y/o mother at home because she can't stand. All she needed was help being put on the bedpan or bedside commode. That's it! We did everything else for her. The agency sent mostly 20 y/o African exchange students from LaRoche College as her caretakers. Some only having been in the country for less than a year. NO CNAs in this agency. Most had no experience in this field and preferred to park my mom somewhere and go off to another room. No one ever read to her, talked to her, offered her anything to drink, or tried to engage her in any way. At night they rarely brushed her teeth or offered her a cloth to wash her face.

Do not use this company if your loved one needs to be moved. I found my mother sideways on the bed with her legs dangling off it. The caregiver was just sitting there. They do not know how to roll them over. They have no experience in the medical field. They give medication if prefilled for them, even if patient is comfortable and may not need it. I have to show them how to roll them onto a bedpan. They don’t understand how to not contaminate things. They don’t apply cream to decubs appropriately without contamination. They don’t communicate with family when asked to call if their condition gets worse. Had to teach how to empty a catheter bag. All they are good for is to give someone company.

I called this afternoon, highly upset at the company I am suppose to be interview with - Caring Heart Home Care. No shows. I call Lynn at Visiting Angels and explain to her that my availability has changed. Lynn is a very cold woman. She basically told me "I told all the caregiver, you have to work on weekends." After that she didn't say anything. The day of the interview, the owner pretended to be very professional, brought me into the office, is a very square and small office. Basically Lynn mock and ridicule me because she found me connected with so many different company.

Lexi of Visiting Angels Mosinee contracted with Inclusa. She agreed to provide services to me 7 hrs weekdays and 6 hrs Saturday and Sunday. It happened for a short time and then it changed to about 1.5 hrs a day 1.5 hrs Saturday and no one Sunday. She has hired a woman Katie to cover for her. She is a blatant liar. Case in point. I will call from a bar Two's Company in Mosinee. Looking at Lexi, and Katie says she just stepped out. She's never at the office. Yet she's always on vacation. One week in Florida then the next in Las Vegas. She is running the business into the ground. Her payroll checks are bouncing. Yet she drives a new Cadillac Escalade.

Not such a professional organization. Visiting Angels Branchburg, NJ provided me with a caregiver when I was in a horrible situation with my elderly mother, however, they never followed up with me on how things were going after that. Meanwhile, I have a sick husband and had absolutely no time to fully explain to them some of the things that were going on, being out every day with medical appointments or the hospital and giving the caregiver chance after chance to improve. The caregiver was mediocre to poor. She did not do her job well, to say nothing about helping me as far as extra support.

Visiting Angels Audubon - They left my mother alone. I came home from work and no one was attending my mother. No one communicated with me that anyone left. The owner Lynn is nasty and condescending. Made excuses. I have enough stress in my life. I don’t need that. They were supposed to be there to help! She double bills me and my invoices are always incorrect. My worker I had quit because of the owner. Not trustworthy at all!

I was looking for help in caring for my 86 year old mom. I called Visiting Angels and scheduled my Assessment appointment. I was told that I would be receiving an email confirming my appointment and that they would include in that email, a picture of the lady coming to our home. That email never arrived. On the day of our scheduled appointment, I took the afternoon off work so that I could be there. Our appointment time was at 1:00. At 1:15 I received a phone call from Visiting Angels letting me know that they were running late and it would be another hour before they would be here. At that time, I told her to forget it, that I didn't want to do business with a company that doesn't keep their word and can't show up on time. I can't trust them to properly care for my elderly mother.

Hired Visiting Angels, the franchise based in Riverside, CA last week. The owner said they were flexible, "If you need us we will be there, we will send your Home Care provider on Monday to meet her and the Case Manager will call and confirm." Monday came and went, no call to confirm, no provider showed to introduce herself and the absentee owner never called either. This is another case of I want your money. They have a fancy brochure and website but do not care about your loved one. They only care about your $ 25.00 per hour and a $ 500.00 deposit. If you Love your relative, hire someone else, this company is completely unscrupulous and LIES.

Every person they sent to me are lazy, drug addicts, a few thieves. Stealing my pain medication, other items with others. I had one I caught kicking my senior cat and battering another for getting on the counter. Every one has not completed high school or any other training. They want to be paid for sitting and putting in their time when they show up. I had a accident that left me paralyzed but have been able to start walking a bit with a walker. I am not old and still have my mental awareness, I would never leave these people who can’t stand up for themselves. I feel for those people and their family because I am very sure those are the ones who being neglected and abused.

Visiting Angels Sunnyvale services are available 365 days a year for round-the-clock care. They offer a unique care approach to give my loved ones the best care available. The caregiver was great and the office staff are wonderful and very caring. Would highly recommend them to anyone looking for care for your loved one.

Most employees had no experience and did not have the professionalism to be in someone’s home. They were inattentive to my mother's needs unless I was standing over them supervising. The office had so many personnel issues that it was not uncommon for it to take hours for them to get someone out to my house even though we were scheduled far in advance. Moreover they threaten to remove qualified personnel if you would not pay more to retain them. Most stressful experience I have encountered.

My 70-year-old Mother became the full-time caregiver for my father with Stage 4 Cancer 7 months ago. Due to distance, she's on her own the majority of the time. She has reached a point where she is desperate for relief, needing help in order to get out of the house to do anything. After much pleading, she finally reached out for help and made an appointment with Visiting Angels of Southern Maryland. The day of the appointment came & went, no one showed up. She called and was told that Barbara was on a home visit - well, she was supposed to be visiting my mother's home. She left a message for Barbara, 24 hours later, still no call back from Barbara and every time my mother called, she got an electronic answering service. Moments after this occurred, my Mother called me & asked me to try to call. Don't you know, someone answered the phone!

I went to apply with Visiting Angels over the weekend, stating I can only have 15 hours a week job, no less because I have to survive. The owner Marian email me. I put black and white on the application form that on the weekend that I am NOT available. During the interview, she "seemed" professional. She never once ask me if I have questions or not. Marian just goes on and on about where her and her husband go. I was ask to go into the office to fill out some paperwork. Her HR Lynne made a comment "you are register with 7 different co, that is unheard!" I said in return, I applied with them, doesn't mean that I am working for all of them.

Visiting Angels is awful! The company sent uneducated and inexperienced girls to my mother's house, never a consistent person. My mom commented that one of the angels "talked rough" to her. One young girl went to my mother's home to provide help with food prep and companionship to my mother, 88, three days per week for 3 hours each day. For $75.00, they sent a girl who no high school diploma and a suspended driver's license. Soon she began to bring her 2 and 4 year old children to my mother's house! They ate her snacks and watched loud cartoons on her big TV (mom is mostly blind and partially deaf). The last day I arrived to find my mother's home trashed and my mother bewildered. VA charged $25.00 per hour for this abuse. It's horrible and dangerous to do business with Visiting Angels! I am considering legal action for elder abuse and breach of contract.

I had three in depth phone conversations with an administrator (LeaAnn) at Visiting Angels, explaining exactly what we needed in terms of care for my father. Since the company has a two hour minimum, and sometimes it takes less than an hour to get my dad ready for the day, we discussed that the caretaker would do light housekeeping with the remainder of the time. It's a small condo so it would be mainly vacuuming the floors and the couches. I mentioned that I would not be there for the first visit and that I could be on the phone if she had trouble communicating with my mom who has limited English but makes herself understood.

We have separate Visiting Devils staff on film abusing my father by rehashing the death of his wife to the point that my father states that he would like to kill us (son/daughter-in-law) to which the Caregiver agrees, then declares on film to my father that she "should not be ** with because she works for the FBI" and went on to describe in great detail how she acquired genital herpes from her lover. The Visiting Angels staff replaced her with a drunk who was likewise caught on film, this time guzzling expensive red wine, morning, noon and night. The incompetent bookkeeper sent us bills belonging to other clients... who knows if we were charged accurately. Now out of the blue 1.5 years later the company sent us to collections without forewarning. The abuse levied by Visiting Angels required my Father to leave his home environment and caused my wife and I great anguish which 1.5 years later, continues.

With a revolving door for bookkeepers, my account with Visiting Angels has never been correct. I was over charged for service I did not receive. Duplicate invoices that resulted in duplicate payments. We have been working since the beginning 7/29/2014 to get it straightened out. They even came to my house and we review ALL of my credit documentation, returned to the office, and then notified me that the credits had been applied. However, most credits were wrong and applied to payments that had no problems, instead to the correct invoice and payment.