Home Instead Senior Care Reviews

I recently met the CEO of the Clermont Florida office. Ms. Cheryl **, she told me a little about the company and what services they offer. I look forward to seeing that this company can help me and my family member.

I needed a reliable home care company for 24 care for someone who Ives alone, no family and transitioned to hospice care. Lillian came out to the house to Understand the care needed and staffed it with great caregivers. Lillian was available to resolve any issues and provide excellent customer satisfaction. I will use them again.

My experience with Home Instead Senior Care services has been great. I'm blessed to have my 98 year old mother with me, so to leave her in the hands of people I don't know is a test of trust. Each caregiver provided very good care. My mother's needs may have been less physical than most, but when it came to paying her attention whether taking her to the commode, making lunch or just sitting and talking with her, mother seemed at ease. Thank you to the entire team and caregivers of Home Instead. This has been a very good experience for me. Joanna dtr. for Lola

The Fairview Park Senior center had Home Instead senior care representatives Judy ** and Darlene **, LPN present a lunch and learn talk to our seniors. The talk was very informative. They demonstrated many exercises to do in the home. The importance of having someone physically demonstrating was very beneficial to our seniors. The lunch was very simple, but well received. The personal, caring touch was much appreciated by all in attendance. Thanks Judy and Darlene from Home Instead!

Had the pleasure of having Conceya ** come to care for my father. Her professional and pleasant personality was refreshing. Due to scheduling unfortunately she doesn't come every time, but definitely the best you could ask for a caregiver.

If you need more than companionship look elsewhere. We had 7 different caregivers in 9 days. When asked they told us they did not have training and did not have patient need information only an address. So in 9 days we had 7 caregivers for my father who is in hospice with Parkinson’s and Lewy body dementia. Only 1 was able to give him a bed bath and change the bed. So we basically are paying them to assist us. One worker locked my mom out of the house and he done nothing while she was gone. Then she stripped my dad naked for his bed bath and seemed shocked that he was agitated and shaking. Good luck talking to someone in the office. You typically get the answering service. When you do talk to the office you might as well talk to a wall. This agency created lots of aggravation and heartache at an already stressful time. Shameful.

Our father was a patient of a Home Instead franchise. He used oxygen whenever he was at his home. An employee of the Home Instead franchise moved the oxygen machine from his bedroom to the living room for him to use, since he was in the living room. We left from there and took my father to dinner. While we were out to dinner the machine was moved back into his room by the employee.

We have been clients for three years and it has been mostly a nightmare. Their workers are not trained or professional. They never had enough workers to fill schedule. Always a different untrained caregiver without notice. Communication between management and caregiver and client is non existent. Every mistake they would make they would try to blame us. Glad to be rid of them.

Caregiver stole money from my Alzheimer's mother and the company did not do an investigation. Then they send me an overdue bill with services that were not provided. I wouldn't recommend them to my worst enemy.

I am a Disabled Veteran in constant pain. After having their “services “, I would Never Recommend this company!!! In 3 hours they felt the need to sit and eat their lunch. Rearranged my things. Can’t follow directions.