Home Instead Senior Care Reviews

Home Instead "saved my life" and single-handedly made it possible for my husband to pass away at home while on Hospice. At 200 pounds of muscle, 6'1", he was not easy to move. Because my husband's inability to move was an immediate onset due to a stroke, I was absolutely desperate as it was just me and my husband. The emergency happened mid-day, and by that evening, I had been visited by a Manager who was phenomenal! She immediately set us up for their services, and by that evening, we had our first 2-hour slot filled.

Cindy ** and Jared ** have been, and are absolutely amazing. I was so down and out with no hope for anyone helping me in my extremely difficult and stressful situation, until they came into my situation! They are definitely a Divine sent Blessing to me. Thank you Lord! Thank you Home Instead!

Home Instead had been in my home at least a month. I called them when I had a nasty fall at home. They were kind, attentive and on time. They helped me with showering, dressing and working with my PT exercises. Besides that, they did light housework, made me lunch and made sure my needs were met. I would recommend them for anyone looking for help.

Caregivers mostly excellent but office services very terrible. No receipt given for several thousand dollars. No responses to emails. Paying more for weekends but not paying caregivers more. Scheduling 7 different caregivers in one week!

I worked for Home Instead for almost 8 years. I had one client that I stayed with for the entire time. We were very close and I took very good care of his needs. I always got along with the client's family. They would thank me all the time for taking such good care of their dad. I never really got along with the director that works in the Concord NC office. I had to take off for several months for foot surgery. When I was let go from my doctor to be able to return to work, I was informed to meet the director and manager of the caregivers at the Concord office to return back to work. I was informed that I could not go back to my long time client. I was told a family said we were too close and they prefer someone else. I knew something was not right with her explanation, I have always got along with the family. This place did not care that this upset the client tremendously. I would not recommend this place for your loved ones.

At midnight I see the caretaker at the opposite end of the house in the den, rather than in the living room with my mother. She shuts the den door, answers a knock at the back door, opens the door and goes outside after turning all the lights off, Comes back in, makes her bed on the couch. Still not checking on my 90 year old mother. I call my mother's phone and get no answer. My husband and I drive 40 minutes to get there, unlocked the back door, went in and surprised her. When I asked her who was at the back door earlier, she stated, "I am leaving". Another caregiver would take the tv remote and my mom's cell phone.

I contacted Home Instead to help take care of my mother who has advanced dementia. We spent time coming up with a care plan. Left detailed notes, spoke to staff firsthand. Have been very disappointed that caregivers make jokes about how "easy" of a shift this will be. Oh boy, were they right. Against the care plan, they left my mom alone every time for multiple hours in her room without checking on her. They knew she is compared to a one-year-old and they just ignored her. I paid hundreds of dollars for them to sit on their phone and watch tv. When I called to voice my concerns, I felt blown off and told "Oh, the next one will be better." My family and I are heartbroken at the staff sent to our house. Honestly if you are on the fence about hiring this company, I wouldn't recommend it. You would be better off with a high schooler. I saw no effort on the "highly trained" staff to engage in any sort of meaningful activity.

My mother DIED under the watch of a Home Instead aide who did not report her transfer to the hospital! The same aide was later seen on videotape inside my mother’s apartment building with an accomplice (who had a key fob).

Home Instead had kept my mom independently living at home with her hubby for the last 2 years. Our caregiver Jeanesa is skilled, compassionate, and thorough. She patiently assists mom with bathing, dressing, eating & sometimes a little music and dancing. To see mom smile, and engage with Jeanesa is priceless. At 84 with Parkinson’s Disease & Dementia, Honor Care & Jeanesa provide the premium care she deserves.

I wanted to write this review for Nikki G, because she saw that I needed help on Tuesday and called EMT RIGHT AWAY and she kept her cool and waited for them to arrived and notified my emergency contacts. Thanks again.