Home Instead Senior Care Reviews

Home Instead had kept my mom independently living at home with her hubby for the last 2 years. Our caregiver Jeanesa is skilled, compassionate, and thorough. She patiently assists mom with bathing, dressing, eating & sometimes a little music and dancing. To see mom smile, and engage with Jeanesa is priceless. At 84 with Parkinson’s Disease & Dementia, Honor Care & Jeanesa provide the premium care she deserves.

I wanted to write this review for Nikki G, because she saw that I needed help on Tuesday and called EMT RIGHT AWAY and she kept her cool and waited for them to arrived and notified my emergency contacts. Thanks again.

Janette is a ray of sunshine in my day. She offers suggestions, she is attentive and vigilant for my safety. She makes it easy to ask for help. It has been so much better and easier having her here.

Courtney was a excellent caregiver for my mom. We could not have asked for a better person to care for her. When my mom had to spend a few days in the hospital, she went and visited. When my mom had to go into hospice care she also went and visited her. If you need somebody to care for your elderly parents, this is the person to get. We will be forever grateful for her care she gave to our mom.

I contracted with Home Instead about a month ago. They have sent 2 different people out to sit with my wife, the first person was content to just sit and watch TV, in fact she actually took the remote and tuned in to what she wanted to watch. I related this to the office in Bowling Green, KY. On the second visit they sent a different young girl (25) who had just started 2 weeks prior. She was very nice and pleasant but she was not really able to relate to my 70-year-old wife.

Their claim is in-home care for older adults but they sent the most unskilled, inexperienced people to care for a dementia patient in her 90s. There was an initial home visit to ascertain the situation and a mid-contract call to the owner to address these concerns and supposedly rectify them. The service got worse with a call out and no show. We actually had a woman who watched TV and said nothing to my mom for an hour. We tried to teach her how to do the job and ended up dismissing her early. Most did not understand that they had to "actively talk to my mother'' and engage her. The substandard level of care was appalling and disappointing. There are agencies who care about who they send out and who their clients are. This group is not one of them.

If you truly care about your loved one, do not hire this company. They hire people that steal. And honestly, do not care about the client. You will get the lowest level of service if you use them. Again, if you care about your loved one to not use this company. I thought they were taking care of my loved one until I walked in and found feces on the carpet and on the person, but the aid was eating her lunch. Left my sitting in urine for hours and abandoned the property. Please, please, please do not use them.

I was very happy with my Home Instead caregiver until the week that I needed extra help on additional days. Now I have a brand new used once Dyson hairdryer stolen and several other items stolen. Unless you can lock up EVERYTHING, do not let their thieves into your home.

I had a thoroughly disappointing experience with this organization. The hiring process was unprofessional, and communication was lacking to say the least. During my interview, the representative seemed unprepared and asked unconventional questions. I was initially told that I'd receive my desired hours and even completed a form outlining my availability.

If you need more than companionship look elsewhere. We had 7 different caregivers in 9 days. When asked they told us they did not have training and did not have patient need information only an address. So in 9 days we had 7 caregivers for my father who is in hospice with Parkinson’s and Lewy body dementia. Only 1 was able to give him a bed bath and change the bed. So we basically are paying them to assist us. One worker locked my mom out of the house and he done nothing while she was gone. Then she stripped my dad naked for his bed bath and seemed shocked that he was agitated and shaking. Good luck talking to someone in the office. You typically get the answering service. When you do talk to the office you might as well talk to a wall. This agency created lots of aggravation and heartache at an already stressful time. Shameful.