Right at Home Reviews

I would have given them 4.5 stars last year but as of today, just 3. That's only because we love our current aide. She's been with us for over a year. She's here 3, maybe 4 days a week. Had a few back up aides for overnights but they were college students and graduated in their respective fields. Both medical. We required more than just companion care, so our person does a lot for us. Fast forward the last 6 months. Downhill after back ups left and agency couldn't find competent help. Been a crap shoot since! Agency recently bought out to a former nurse.

If you’re considering a Right at Home franchise, expecting real partnership and meaningful support to help you succeed as a business owner, be cautious. You are largely paying for the brand name and will be left mostly on your own. I spoke directly with Mallory **, Senior Director of Growth and Engagement, who leads the business coaching team and sets the tone for how franchisees are supported. God bless her heart, she genuinely seems to believe that franchisees paying their own hard-earned money are there for her team to manage and audit, rather than to receive true partnership and hands-on help building the business.

Total losers. Don't trust your loved ones to these people. They couldn't care less than just making money.

I have been a client of Right at Home now for many years. I have tried other caregivers and honestly the other caregivers were horrible. Right at home is different. They take a much better approach to providing you with the proper match for a caregiver and take the time to ensure that your needs are met and usually exceeded, at least in my case. I highly doubt that I am receiving any special treatment so I can only assume that every client receives the same outstanding care and support from right at home. Not exactly sure what I would do if I was told that I had to change caregivers. Maybe cry at first and then panic. Honestly I am just trying to say what a wonderful company this is and their staff is all equally as wonderful.

I would not recommend working for this company based on my experience. During my time employed, there were consistent issues with payroll that created unnecessary stress and uncertainty. Payments were often delayed and delivered through inconsistent methods, including direct deposit, Cash App, and paper checks. In addition, the amounts received were not always accurate, which required repeated follow-up to resolve. It should not be the responsibility of employees to continually pursue or escalate concerns just to receive correct and timely compensation.

I wouldn’t even give them 1 star. My mom is a 70 year old women. Who is getting tested for Alzheimer’s and dementia.. And Jamie who is the Boss of Right at Home is horrible unprofessional person. My mom at times is difficult.. Yesterday no one showed up for their shift and Jamie didn’t cover it. So from 2pm to 8:30pm she did not have a caregiver. She is in a wheelchair and NEEDS 24 hour care. Her caregivers record my Brother Steven and our mom in their home. With their personal cellphone. The way Jamie talks about my mother is disrespectful and disgusting.. We have camera in my mom house. And I have caught Jamie yelling. And rolling her eyes at my mother. Talking bad about her and my brother.

I cannot thank Right At Home - Rockwall enough! I have been the recipient of home health care for several years now due to my TBI - cognitive and mobility challenges. I have tried many agents of care over the years. Some other agents sent former criminals, a lady high on **, "not my job" types, and even a few culturally insensitive individuals. However; I must say Right At Home - Rockwall has truly came through for me. Every home health aide was thoroughly vetted. Absolutely zero issues with any of them. It is a great comfort to have people whom you can trust, rely on and treat you as family. My current aide Brinn is utterly fantastic. She helps me navigate my cognitive impairments mainly memory and mobility issues. She's always on time and there to help and improve my overall quality of help. She treats me and my wife like family!

Office coordinator Melanie unprofessionalism and poor customer service skills. I called January 07, 2026 12:53 PM, 12:54PM and 12:55PM. Right at Home sitter Service Melanie answered. Ask speak with Kimberly. Melanie stated, "Can I ask who's calling," and I proceeded, "Can I speak with Kimberly," 3 or 4x. She cut line of communication twice. Melanie stated I will not communicate with Kimberly unless I stated my name. I called third time Kimberly answered. Melanie is unprofessionalism and poor customer service. It's second time encounter unprofessionalism and poor customer service skills. Disciplinary action needed. Chain of command will take place and Action.

My experience with Right At Home in Whitehall, Pa. started off good for the most part in over a year with a handful of good caregivers. Then the company cancelled their service for my wife due to our current caregiver being harassed by our next-door neighbor (as well as other businesses who worked for us) contacted the state police on numerous occasions concerning these problems. The company could have helped resolve this along with us going through the legal system as we are doing at the present time. Instead, they cancelled the service leaving my wife with no caregiver as needed. We presently are getting another agency. I believe this company had the opportunity to help resolve this problem but choose a different way instead of providing the service my wife needed.

Hello, my name is Manuela **. Today I had an orientation with Johanny **. She is an excellent human resources worker, fully trained for her position. Right at Home is an excellent company for both employees and patients. 100% recommended.