Right at Home

The Townsville Right at Home service was provided to us through Carer Gateway - it was meant to be a means of support. Right at Home Townsville made this an incredibly difficult and extremely stressful experience. The lack of communication, lack of transparency, lack of honesty (eg - lying about referral receipt, hanging up intentionally when I called to ask about resumption of services), the gross over charging for cleaning services - the entire experience has been terrible and despite the people who came to our house being lovely, I would not recommend Right at Home Townsville.

This Company works With the name Right At Home and for some reason it doesn't appears on the DEO when you apply for unemployment. It appears as Glem Health Inc. I got to know this when I work for RAH and Had to give information to the DEO unemployment. Well I really don't know too much about it or what is the purpose or if is the HR of the Right At Home Agency for the seniors.

I signed up with Right at Home & they had someone set up to start. The lady never showed up. I called Right at Home to advise this and they immediately sent a replacement who came out & said she could start the following day. The lady sent me a text the following morning advising that she was sorry but could not be there because she got pulled over. That was it.... No more communication from her or anyone from Right at Home; no explanation or apology, nothing. I had to come home & take care of my mother.

I signed up with the Plainview Right At Home care for my elderly mother. To say I was extremely disappointed in their services and health aides would be an understatement!!

We hired this service one year ago to assist my Dad with caregiving of my Mom with Alzheimer's. The individual franchise owner provided good service and was easy to access. Just a few days ago my Dad received an email saying they were closing the business at the end of the week - only 3 days notice! The franchise was closed by the parent company since it had not achieved its goals of additional client growth although the franchise owner said his business was running smoothly. It is completely unacceptable for a company that exists in order to provide services for people who are dependent on their caregivers to close their doors with such short notice. If they truly cared about the people they serve and who provide their salaries, surely they could have kept this franchise open at least two weeks to give adequate time for finding replacement caregivers. Quite obvious their main concern is money rather than care of clients.

I hired the agency to take care of home and meal prep, so that I could go to my rehab services. Instead I had to stay home with each of the workers because they didn’t understand what to do. Both workers were unable to put things back where they found them, leaving my small apartment with the trip and fall hazards like a broom dropped across the floor and small trash containers in random places. One of the helpers actually damage, Watch out photographed and sent of the company but they did not take responsibility, And said it was her word against mine and clearly they thought I was a liar. I was treated with disrespect by the company and above all that was most problematic to me.

Used this service for my disabled wife to get a ride to dialysis and back. They sent an elderly woman who can't drive at night for a 6:30 am ride, so my wife drove herself and the Right at Home person rode along, and performed one service - putting her wheelchair in the van and taking it out, for a total of $94. Seems ridiculous to me to pay someone you don't know to sit next to you while you drive yourself.

I needed help with in home caregivers to support my husband following brain surgery that left him permanently disabled. This company assured me they run background checks and would not place anyone in my home that they would not place in their own homes. While not all caregivers were criminals and some were good, they placed a young woman with my husband 12 hours a day, three days a week, who had been arrested earlier the same year and had been in jail a few years earlier. She was a recovering addict with a difficult past. She was a deceptive, manipulative liar who wreaked havoc in our home. I would not recommend using them unless you personally see the background check results and have opportunity to interview each caregiver carefully.

We have had this company for two years. Half of the caregivers do not speak English, don’t follow the ‘care plan’, always in a rush to leave, and owners are inconsiderate and RUDE - so is the nurse “manager” - they should NOT be running a business let alone employing such terrible people who are only hired to basically babysit your loved one (on their phones most of the time)! FURIOUS!

RAH in Ogden, Utah. Don’t get involved with them. The big problem we had was with the owner, she constantly lied constantly to cover her ** about not returning calls, blaming caregivers for not being at someone else’s house when they were scheduled to be here and were actually here. Please don’t use their services. And if you’re looking for work, please look elsewhere.