ViaCord Reviews

We can trust ViaCord. In the future, if anything happens to a close family member, we would at least have another option. And that's just peace of mind that, even if it's expensive, it's worth it. The rep was helpful but ViaCord should have more communication with the clients.

I talked to their rep Tim a couple of times and he has been very helpful in explaining the different packages they have. It's been a very easy process. ViaCord is good to have in case your baby needs it in the future. I'm very comfortable recommending them to friends and family.

We had a good experience with the rep. She was very informative and she provided all the links and answered any questions that my partner and I had. She answered all the expectations and they were met. I also received the box very quickly.

We were told by our hospital here about cord banking and once we went to the orientation, we knew it was better with ViaCord. We didn't even look at any other cord banking companies. We liked what they gave in the orientation and we stuck with them. Our cord blood rep was very informative. The doctor in the Zoom call had a PowerPoint presentation. Even though he had the PowerPoint up, he went more into detail for every slide. He showed us a quick video and explained it. I really liked how detailed it was.

I have ViaCord with my daughter. I had it two years ago. They automatically helped me right away and gave me what I needed. The kit came in quickly. I'm waiting on my second to be born so I can do it again. It's a good program. It's something that one should be looking into.

We did a seminar thing and ViaCord explained everything. I really liked them so I stuck with them. Everyone has reached out to make sure it's on the paperwork. They've been helpful. The cost is reasonable too. So far, so good.

We used ViaCord for our first kid and we were very happy. Everything was straightforward and they had very good guidance. We’re planning to use it again for our second kid now. We ordered and we got package and the instructions are clear. We've had a good experience. We did a little bit of research online and ViaCord has a competitive edge. The cost is reasonable compared to what else is out there.

Overall, the rep was very informative, got straight to the point, and helped with understanding exactly how ViaCord does their processing. It was a 100% terrific job, and we got our box for the package to deliver the placenta. ViaCord is great. I called somebody earlier because I wanted to cancel, but we may not cancel 'cause we really want to do it.

ViaCord offers a good service and they're very helpful. It's something that I've always wanted to do. We've had several recommendations as far as friends and family that have had good experiences with them. The reps were very detailed. They met my expectations. I had my appointment with my doctor last week, and they said that they already received the information from ViaCord so it looks like they're on top of everything too. That makes me feel good.

I went online to get an information kit, so I put in my information then I got a call from a ViaCord rep who answered some of the questions I had regarding the sign-up process. I also had several questions about cord banking and delayed cutting of the cord, and one of the reps that called me to reach out was very helpful and knowledgeable in answering those questions. I ultimately went online then registered from there. It's a quick application, whether or not you wanna do just cord banking or tissue. It was easy. I'm set to give birth in April, and I just received the kit.

The rep that we dealt with was good. He gave very great insight on how different ViaCord is than the other company. The service has not been complete yet, but hopefully, it will be the same as the experience we received by getting the kits.

Our whole experience with ViaCord has been good so far. We filled out the requested forms and we received the blood cord collection kit. We're just waiting for delivery.

ViaCord is not limited to cord blood only. They have the option of having blood and tissue storage. I also like the duration of their company in the market. I also like how they publish the research that they do with the stem cells. Their price was also comparable, if not better than the competitors. The rep of ViaCord was very knowledgeable. He listened to our questions and answered all the questions. So it was wonderful. The kit is very straightforward and simple. The bottom part is for the doctor and people collecting the tissues. The top one with the tabs is the instructions for me, for the people collecting it, and from the carrier. The only confusing part is that on our kit it said, “Fill out the documents under the orange tab,” and there's no orange tab. So I started digging and I called the rep to confirm.

Our experience with ViaCord is good. It was very professional and then they answered all the questions that I had.

I am so disappointed with this company. It really brings me to tears. One of the most important decisions I made when it comes to the future health and well being of my baby boy and I chose wrong. Being the fact that I myself have a history of a blood type cancer it was pretty obvious that I would preserve my baby’s blood. The courier that arrived to pick up the product was wearing basketball shorts and flip flops and had no ID, he was very unprofessional. It surprised me that a company as big as Viacord would allow that to be there face. My husband delivered the package to him unfortunately, if it were me I would never have left it with the courier. My husband asked the guy if he knew how to seal the package and he said no I have no clue. The guy was pretty gangster and even the hospital staff were surprised. My husband told me about this after he left so the next day I called Viacord to pay my bill and share my experience.

My daughter subscribed to Viacord. GE Money Bank runs their billing/collect service for them. I signed as a co-signer for my daughter. I NEVER received a bill or anything stating that the account was past due. However, they reported this (my daughters' account), as again I am a Co-signer only and was NEVER billed, to the collection agency reflecting MY CREDIT!!!!! How can they report to the credit agency something they have NEVER even billed me for????