ViaCord Reviews

Our experience was easy and quick. The rep was very helpful. If anything happens, you have more chances of helping your kid if he gets some kind of cancer.

My experience with ViaCord has been great. My rep was Theresa and she provided us with all the information. She explained and answered all our questions. She was very supportive and everything was smooth. It was also very fast to receive the package.

I called ViaCord and they were able to quickly set me up. The gentleman was super nice and he walked me through the steps, how it would be, and what I need to do. I liked how informative and how willing they were to answer any questions that I had. Also, initially, I forgot to complete the purchase but it was very good for him to have it as a reminder to complete my purchase. Their website is pretty simple. But if I needed to add another child, I wish I could just do that online. But it doesn't have that capability.

My experience with the cord blood specialist at ViaCord was very good. The rep was excellent and informative. However, I got a recorded message left on my phone saying that not all the forms were filled out and the reason why I didn't fill it out is I had a question. But I went back to the email and I was able to figure out what the answer was. So I filled out the form. I called them and left a message but I haven't received a message back.

Signing up with ViaCord was very quick and easy. I would recommend ViaCord, but it's really up to the person if they want to go with ViaCord. We did the process for my firstborn, too, but it was, mostly just in case, if we needed it.

The doctors recommend ViaCord and we are comfortable recommending them. They are super brief and straightforward, and they send emails to confirm.

I used Viacord with my daughter about three years ago and I'm going to use it again soon. The process was good, easy, and simple.

Everything was good. We got the kit and we are going to use it at the end of the month.

I figured ViaCord would be an extra precaution just in case our baby would need it. I asked how much I would have to pay on a yearly basis, what I had to pay initially, and if I needed it, how would I go about getting the tissue and the blood. Their rep answered all my questions. Also, they said something about if we had another child and if he had the same DNA, it could help for any future siblings. But now that I'm expecting, I'm getting another one from ViaCord so he would have his own. Do it.

The person I spoke to on the phone was really nice and she kept reaching out to me. There was one of those virtual classrooms for meetings and I happened to miss the video call because I lost track of time. But then, she would call me to check to see if I was still interested, and I signed up for it online and somehow she realized that I was looking at it online. Then she reached out to me again and called me and explained things to me. So that was cool. It was very good customer service.

My experience with ViaCord has been fine. The signup was very straightforward and easy to follow and the rep I signed up was very thorough.

I have two sons with ViaCord, and then we also got the same plan for our third and fourth ones. I also recommended ViaCord to different families.

The rep was pleasant. I didn't have any questions except whether or not stem cell banking was helpful with autism, and I asked whether or not the blood versus the tissue was more helpful. The rep said that with that one, it's helpful to store both, so I went with that option, and she helped me sign up again. I banked my first baby's cord blood stem cells with ViaCord as well, so I went back to them this time. They showed up at the hospital and took the kit. The doctor puts everything where it needs to be. Overall, I had a good experience, and I would tell people that if they can afford to store their baby's cord blood, then they should.

The lady at Viacord was nice on the phone and my experience with them has been really smooth and pleasant.

I had an awesome experience with ViaCord's cord blood specialist. They were really professional and provided all the information that I needed at the moment that I subscribed for the service.

We did the banking with ViaCord with our first baby and we liked the service, so we decided to do it with our second baby. The pick-up time was a concern, though. Everything went well the first time, but this second time, I called multiple times to the line and number on the box and I got hung up on three times. I tried the fourth time and finally reached them. They said that they were gonna pick it up the next day at 9:00 AM. But in the box, it said perishable. I called back again and spoke to Laquisha. She got it for me to be picked up on the same night. Two hours later, someone was picking it up. She was good but everyone else was not. The customer service was poor and I had to call multiple times to get it done. It was the worst time to not be efficient.

The customer service of ViaCord has been great. They were very responsive and we dealt with the signing up that very day. They also sent everything that very day. I was glad that they took care of it quickly. The kit also has a very good price.

I like ViaCord because they sample the blood cord in five different packets and can be used whenever needed. The sign-up was smooth. I started on the website then I received the call from their end. The process was seamless and easy. I'm very comfortable in recommending them to my friends.

I had another son eight years ago and we chose ViaCord back then and I had no issues whatsoever so, I chose to remain with them. Everything was straightforward and simple. They sent us the collection kit and it was held up at the hospital, and we'll do the same thing when our second son will be born.

We had very good follow-up from Jenny, the ViaCord agent who helped me. I'm super busy. I have a two-year-old and I sometimes don't prioritize when I need to. She was tastefully insistent. It was great.

We thought that banking our baby's cord blood stem cells would be a good investment to have. I talked about it with my doctor and he gave me a couple of names and did a quick research on Google. We decided to go with ViaCord. It was an easy process. We received everything timely. They picked it up at the hospital super fast. Everything worked fine.

Banking my baby's cord blood cells is like an insurance thing. I'm an ICU nurse. It makes me feel better to have it. The reps at Viacord were great. They were very informative and answered all of the questions. There wasn't a lot of pressure to necessarily go with them. It was more information about cord blood and tissue banking. Everything is very organized in the kit and it has clear instructions. Registering on their website was easy as well.

Getting everything set up with ViaCord was very easy. The agent who helped me was great and very helpful.

We got a good deal from ViaCord. They also have an easy process. If you have any doubts, the reps are responding very fast and they're clearing the doubts. Everything has been good, so far.

My experience with ViaCord went pretty smoothly. I didn't have any problems. After they collected all the samples, I called the 1800 number on the box and the rep asked me a series of questions to make sure that all the tubes and the containers were labeled correctly. She verified all of that and she told me that somebody would be there within four hours to pick it up and if it was okay if they could call me. I told her yes. The guy contacted me when he was en route and once he got there to pick it up, then he left. I haven't heard anything back from them. But the guy that spoke to me when I initially set up to do the cord blood told me that somebody would pick it up. Once it would come to their center, they would do whatever processing they do, and they would charge my account.

My friend used the same cord blood bank, and she sent me their information. With Viacord, I can keep the cells and if I need it for my kids, myself or my husband, I can use it. Viacord has been excellent, and I would refer them to my friends.

ViaCord's information on their website is very informative. They did send over some information about the top ones that the cord blood could be used for. This is my third baby that we did cord blood banking. The others were also done. There was a family history of a genetic disease, and we wanted to make sure that if there was anything wrong with our babies, we did have this available to us in the future. Our cord blood specialist was great. Tim was very helpful, very responsive to all the emails, and helped with any questions that we had. ViaCord is a great service. They have great customer support and great knowledge base.

Everything with ViaCord has been smooth. It is expensive, but it's been a good experience. My package was lost the last time but it wasn't ViaCord's fault. It was the carrier that had lost it. ViaCord tried to make it right. They asked if we wanted genetic testing free of charge, and they tried to make it up. My package was found too late. It was a nightmare. So this time, we did it, and they received it right away, and everything has been fine. I gave the nurse the box, she filled it and put the samples in the box, we verified that everything was correct before they sealed the box, they sealed the box, we called the number and they came and picked it up.

The lady who was talking on the phone to set up a kit was very knowledgeable and kind. But ViaCord could have done better with the courier service. It happened in the middle of the night and we were concerned in case the cord wouldn't get refrigerated in time. But it all worked out. We delivered at 1:15 in the morning so we tried to call somebody to pick up the cord. The signals weren't that good. But the courier picked it up. We were thinking that they might be earlier than what we expected. But it got delivered so it should be okay. The customer service was easy and straightforward. Everything was done through email and it was not that complicated.

My experience with them was good. Everybody was pleasant. Everything was picked up after I had a baby very fast. The communication was good about everything, too. I would recommend ViaCord to everybody. It's like a life policy. You might never use it, but if you use it, it's gonna be good.

Their staff was lovely. They told me those cells last for a very long time and they were very extensive about everything. I felt very safe speaking to whoever was on the other side of the phone.

I signed up through email and the rep responded on time. The experience with ViaCord was very good and I recommended some friends. It was very easy to do the process. It was user-friendly.

We used ViaCord for our first baby and we were happy with them. Our experience signing up was very seamless. They gave us a kit beforehand when we went to the hospital to have our child. It was all packaged together, and then we just called the number and got everything set up and the courier came a couple of hours afterwards. They were very easy to work with.

My experience with Viacord has been good. I'm on my second baby now and I used them for my first baby. I came back and wanted to use them again. The prices have come down a little bit since I originally signed up. The rep was also very helpful and she went through the different options with me. The box showed up immediately too.

Our doctor recommended ViaCord. Their rep was very knowledgeable. They sent me a kit and I gave it to the doctor.

We did a comparison between ViaCord and another company of what they store and for how long they do that. We were also comparing prices. We found ViaCord better in every way. There were a few calls from ViaCord to make us more informed about the procedure. They were asking me if I had any questions or doubts regarding anything. I could have a conversation and if I had any doubt, I could discuss it out. ViaCord is satisfactory and trustworthy.

They provide good service. The rep shared the potential uses of cord blood and the data from the company versus other providers out there.

My sister-in-law is a doctor and my husband is a nurse. They know more about cord blood banking, and they explained to me that it can help in some things that our children can get over the years when they have a health issue. My sister-in-law also told me to get it because of that. She did it first with my nephew, then she recommended me the company for my first baby, and I did it.

I attended a webinar and it was very informative. My doctor co-hosted it and it was very clear. ViaCord provided some options and they've been very responsive and the kit arrived quickly. So, the experience has been good so far. I would recommend them. They had explained or expressed during the webinar about their storage fees and how the pricing has come down, and a little bit of insight about the clinical trials. I would be pleased if that stays true and moving forward, that the storage fees don't go significantly up. I froze my eggs a few years ago and the storage fees have tripled since then, which I was not accounting for when I signed up. The question was asked beforehand and they stayed at that. So that's one thing that I would look for in the future. Banking my baby’s blood cord is an insurance and I'm a believer in that. I’d rather have it than not. It’s an investment and you don't have a chance to decide later.

I did cord blood banking for my second child. This is my third pregnancy, and I wanted to do it again. I was comfortable with ViaCord. The first time was very simple. This time, I have to do it a bit differently, so I didn't like that so much. I still have to open the package and I have to send something to them. I still have three weeks to go. Every time I called ViaCord, if I had questions or anything, they reached out very fast and made it clear. It was very smooth. I was just hoping there would be a better discount for a second child. When I talked to the lady, it seemed like there isn't much.

Everything was great with our experience with ViaCord. The reps really had a good explanation. They were also extremely courteous and very helpful in answering questions.

I had a good experience with ViaCord. They called me right away. The girl that called me was really nice. She asked me if I had any questions. I told her, no. She just kept calling me and making sure that I didn't have any other questions. But she wasn't pressing about it. So, I liked that. I would recommend ViaCord.

We used Viacord for all three of our children. Our experience has been pretty simple. We just get the doctor to put it in the box and they come get it and we don't do a whole lot other than that. The girl that I worked with was really good. I placed the order, and then she got the ball rolling so we could get our box because I was already in my third trimester. We got it very quickly and we're ready to go for our third baby.

It would be fortunate to be a bit prepared of having this stem cell cord blood. It can be super helpful for your baby later on helping with diseases and even leukemia for later on in life if he does have to go down that path. We did our own research and fell in love with the option that ViaCord gives people nowadays of being able to do something like that that can help your baby. The fact that it helps with over 80 diseases or complications that the child may have and some cancers. That is what rung in our ears of this could save his life one day or just help him with other things that he might just be struggling with.

It's my second time using ViaCord. I've had a good experience again. I already got my kit for this one and it was fast. They're also more reputable than other companies. The rep was amazing. We had a lot in common with our pregnancies. So it was easy to talk to her. The follow-up was good too. I like that they were consistent in following up and were not pushy. I appreciate that too.

We went back and forth between ViaCord and another company. But their rep, Grace, was really helpful answering all our questions. She also provided us a lot of information, which helped us feel a lot more comfortable. ViaCord was a better offer for us financially, too. Grace was very consistent with following up with us whether it be by email or phone calls. We played phone tag a couple of times because we are military and my husband's schedule is constantly changing. So we would miss her phone call but we eventually were able to get it to work out. I just called her one day and left her a message. She called me back almost immediately after she finished with the other family that she was speaking with and we were able to handle everything that night.

ViaCord had a slideshow presentation that went through everything. But my husband and I are both medical, so we already knew the things ViaCord could do and how it worked. It has the five different cylinders that they freeze the blood into rather than the full bag, so we would have more time to use it instead of just that one. The rep was very nice, informative, and very easy to work with, with any questions that we had afterward and answering our emails. Just in case me or the child gets some form of leukemia, it's peace of mind to know that I could help cure it and wouldn't stop wondering like, "What if I did this? What if I could have prevented this?"

The lady that I talked to in the office told me what to do with the package. They sent one that says ViaCord on it and it has all these directions. I was emailing back and forth with the office lady, sending all the paperwork to her and she broke it down for me as far as for my daughter, what the benefits of that would be. My daughter's doctor who is the leukemia doctor that she sees brought my attention to ViaCord. Before him, the social worker mentioned it to me. I’m about to have my son soon so they said I have a perfect chance of being able to save stuff to help my daughter through her treatment if we need to.

My wife ordered online, and then she did a webinar. We actually won a Pack 'n Play as a result, which was pretty cool. Then the cord kit came and at week 35, day 6, my son was born. So we had it on our kitchen table for all of 24 hours. They followed the instructions on the ViaCord kit. The box comes with three pamphlets you can pull out of there. There's one for pre-collection, the informational one, and then there's information for the parents and medical professionals. We did 10 or 15 seconds of delayed cord clamping and then they started collecting after they clamped the cord. But it would have been nice if there were details on the medical provider portion of it, at the very least, on the viability of the samples. Overall, it was a positive, great experience and it's a great service that ViaCord provides.

ViaCord's rep was very knowledgeable and explained everything clearly such as the pricing, how cord blood banking works, and how they differ from competitors. It took a couple of days for them to send me the kit and once I received it, I had to review a couple of pages that were on the inside. Then, the rest was up to the doctor and the delivery team to fill out and complete. And then we closed it and my husband called the courier to pick it up. The carrier got there pretty quickly and this was in the middle of COVID. ViaCord is a great company and so far, everything's been handled really well. Their process is organized and easy to understand. I'm also very comfortable in recommending them to my friends.

ViaCord sent a message through my OB-GYN that they were gonna have a presentation about it. I wanted to do it with my first child, but I never did. I saw the presentation. It was clear, detailed and very easy to understand. We finally decided to go for it with my second child. Mostly, on my husband's side of the family, there are a lot of illnesses and in my side of the family, there's been a cancer history, we both agreed that even if we have a chance of helping us or my son or the baby, in the future, then why not take a chance and do it?

The reps from ViaCord were informative and they walked me through every step. It was a very good experience. I will recommend it to anybody. When I banked with my first child, ViaCord sent me a kit and the doctor took care of it. Then I just had to call ViaCord and they picked it up.

We attended one of the webinars and it was pretty clear. They gave examples and from what I heard, it made sense. We worked with a rep and she got back to us quickly. She answered all our questions and went over everything thoroughly. Check ViaCord out for yourself.

ViaCord was thorough with what they offered us. We did it with Blue Shield. It was Saddleback Memorial for our first kid and they did an amazing job. They had great deals going on with it. They knew how to extract it. They were very familiar with the process. We did it with Kaiser with our third kid, and it was a crazy delivery. They've never done it before. They didn't know how to do it. The instructions are in there, but they messed up on the cord blood. They didn't get enough. That was a little frustrating. ViaCord could have some more tutorials on hospitals for how to extract it, the purpose behind it, etc. But both times, we had early deliveries and ViaCord got the packages out to us in a very timely manner. It's affordable and beneficial.

Signing up was pretty simple and everything's been smooth. We received the box and it was quite easy to process.

I heard good things about ViaCord. My OB-GYN recommended we went to a seminar and we enjoyed everything that they had to say. Signing up was great and their rep was very efficient, informative, and sweet. Also, I liked that I received an email while I had the paperwork and it was sent to my husband as well and they're very good with communication.

It was relatively easy when we signed up. We went to the seminar that our doctor presented and followed the links. It was via email with the ViaCord representative but the information and everything else was through the gynecologist.

Working with ViaCord was very straightforward and simple. I was assigned to one person who did all the communication and was very responsive. We got the packet at the time that we expected and everything was good.

Dana was great. She was very informative, and very forthcoming with information. She answered questions. They went through each benefit. When they came to get the kit, my husband handled that and it was a smooth transition. Everything's been done in a timely fashion and I've been updated. Everything has been great. ViaCord has been great. It's has been professional. So I would recommend ViaCord as a company itself.

Our experience with the rep was pretty good. The rep knew how to navigate the process. They sent me the kit, we brought it to the hospital, and the doctor took care of the rest. They were all very knowledgeable on what to do next.

We signed up and paid online, and then the kit was delivered. It was super easy. We put the kit with our hospital bag, so that it was ready to go as soon as we were ready to go. Viacord gave us a timeframe for when they were gonna come pick it up. The actual pick up was towards the end of that timeframe, which was totally fine. The courier had us take a picture of the box so that we could track it, which was great. The only thing was that we didn't understand how long the cord blood was good for after delivery. So we were a little more concerned about it than we probably should have been. But that was what the courier helped with once he got there. He explained it all. So we felt a lot better about it then.

The doctor collected the samples that ViaCord needed, put it in the box, then we had a certain amount of time to call to have a courier come pick it up. They came that same day once we called and it was pretty easy and fast. They sent a letter to tell us about the results and it was pretty accurate. Their reps also called to follow up a couple of times and they've been really on top of everything. I've been impressed with the company and how they've worked through everything.

I would recommend to use ViaCord. We used it in the past with our other kid and it works well. This time, my experience was quick and the communication was okay. It was good also.

Our experience with ViaCord was super simple and easy. They sent us a box, which we gave our doctor on the day of delivery, and someone came to get it from us.

We did the blood cord with our first son. If at any moment we need it, we will be ready to use them in an extreme case or disease. I like everything that's covered with ViaCord plus the price. Our rep was awesome too. She was pretty helpful, always looking for more information to give us, and always answering our questions. Even when she wasn't sure, she was looking for someone who could help her answer our questions. She was really nice, really kind. She made me feel pretty good about the decision that was taken. Everything has been pretty good. They pick up our kits on time. Everything was as they said.

My husband and I did our research and ViaCord seemed like a very reputable place. They work closely with the Duke Stem Cells and we're focused on it for our son. That gave us a lot of confidence in them. Our cord blood rep was very good and informative.

The reps at ViaCord were extremely knowledgeable. They've also definitely proven to be available. I have received emails and the support needed if I had any questions or assistance. The instructions upfront were super easy and straightforward. They made it simple regarding getting everything squared away, which is really nice. I haven't even needed to reach out to them. It was also an effortless process, like applying, receiving the materials, submitting them and getting a follow-up. I wish that more people knew about cord blood because a lot of women that are giving birth have no idea just how easy it is and just the positive reinforcement around having cord blood stored and saved. For me, it’s a security blanket and it's nice to have. It's also nice to have a company that is so easy to work with.

ViaCord's rep was very nice and they seem to be a good company. They are available to ask questions if I needed and I feel like I could reach out if I needed to. But after I jumped in with them, I did a little more research and the other companies said that they give a guarantee where if you try to use the cord blood for a certain treatment and that treatment falls through, the companies give you some money back. With ViaCord, that wasn't really touched upon and when I looked, it didn't seem that the company had that feature in the contract.

It's my second time with ViaCord. They take care of everything. If I have any problem about something, I can always call them and get an answer. I always recommend ViaCord.

Someone called and sent my wife some information via email. Everything was pretty clear and the experience was good. It's good to have a safety net we can pull up again.

Banking my baby's cord blood stem cells is important. We have no idea what the future has in store. So, it's good. Everything was great and very well explained when I signed up. The people I worked with were genuinely about the product. They’re not in this business for the sake of just a job. They care about what they do. The process with ViaCord was very easy. We just sent the box out. But we haven't heard information yet that it was received.

The process with ViaCord was seamless. My representative was very responsible. She sent me a number of emails as we were making the decision, if we wanted to go with cord blood banking or not. Once we decided, we got the paperwork filled out easily online. The kit shipped very quickly after we ordered it and was brought to the hospital. The staff here had used that kit before, so they were familiar with it. I delivered late Wednesday, and ViaCord picked the kit up on Thursday. I got a call Thursday mid-morning that they had received it, that they were processing it at the lab and that we would get all of the information/results in about eight weeks. Everyone has been great at answering any of the questions I had or questions I didn't think of. I'm very pleased with the service. It's an investment. It's a good quality for what we are paying.

We discussed a little bit of the process with our doctor, and we watched a video on it. It's been fairly vague. But the fact that I could use the cells later on for me, my family, or the child, that's the most important. However, English is not my wife's first language and we weren't offered anything in Spanish. I would think that at this point in the United States, especially if you want to sign contracts, she wouldn't have to hire an interpreter. If ViaCord wants my business, their representative should have gone over with her. She doesn't understand a lot of the medical terms in the United States. Has there been someone to help? Yes. Have they gotten back to us yet? It takes a day or so. But at the end of the day, it's not excellent service.

With my other two girls, the process with ViaCord was so easy. The communication was great with the pickup. I got notifications that they received it and when it got banked. But with my last banking, we got nothing. I emailed then called about two weeks later asking if they ever got it. When I finally got the results in, they were less than a quarter of what my girls were pulled. I felt like it was because of the process. Maybe someone missed the timeline. I was pissed. I got a letter that said, "This is how low it is. We don't recommend you banking. It's not enough for a collection." I'm not gonna not bank it because, at least, if I have to pull for my son, I'll only have to pull a little bit for my girls. I won't have to pull everything. I kept it because I already had to do the whole transfer in the beginning. There was no reason not to bank it.

ViaCord's was a central location that had less chance of a natural disaster hitting it. You can't prevent fires, but it wasn't somewhere that had hurricanes, earthquakes or tornadoes or they were least common in that area. I filled out a questionnaire and I was able to get somebody on the phone. They walked me through the steps. I filled out everything when I was for my second, third and fourth pregnancy. I didn't wanna have them at different storage units. You set it up on your own. ViaCord would send you the kit. And it's managed through their web and app to make sure you're following up on your payment so you don't lose storage. The main thing for me was getting a good rate. And they offer discounts to multiple pregnancies you use their platform. And they were very quick to get me the kit.

ViaCord was referred by my doctor. I did a quick research and saw great reviews about it. I went ahead with them because I was well treated too. I had some calls to understand it better. The rep was awesome.

I had three different people call me. I was talking to one person for a second and then it switched to another person and then another. So I ended up feeling confused. But I know that I'm gonna bring the kit to the hospital and the doctor is gonna do their thing. Then I'm gonna send it in and they're gonna test it and make sure that it's viable. If it's not, then I won't proceed. But if it is, then we will.

Our child is gonna be of mixed race. With the availability of blood donations, we wanted to make sure that if anything were to happen, our baby would have had something available instead of trying to find a donor and not being able to find a match. I had the most exposure to ViaCord and there was somebody on social media that used it. I'd been following her for a while and ViaCord was the company she used for her family. Even though I've never met this person, she did it for all three of her kids, so it was a trusted company to do mine with.

The reps from ViaCord were great. They had answered all the questions I had. I haven't used the kit yet because we haven't had the baby yet, but it seems explanatory. I've been getting calls when I needed to, and I was told how to use it. I could use the cord on multiple family members. It can help with cancer and things like that. I really am more interested to see what ViaCord can do with it in the future. Right now is not even the top of the line. I'm sure there's gonna be a lot more that will come out with this.

I was looking around for storing the cord blood and tissue back in 2017 for my first child. I did some research and compared companies. I was more convinced with ViaCord with the way I got the details so I went with them. Now, I have my second child and I again went to ViaCord to bank the blood and tissue. The person who came to collect the kit was on time and they were able to pick it up once we gave them a call after it was packed by the gynecologist at the hospital.

I had a buddy, who by that time, already had four kids and he said they banked their children’s cord blood stem cell with ViaCord. I listened to him as someone who's gone ahead before me. I appreciated that he did it, had a good experience and felt confident in it. So I just did it. Then, we had a couple more kids. I'm a creature of habit, so we just kept doing it. We got a fourth one coming and we’re probably gonna do it again. It would be nice to get something in the mail every once in a while that reinforce the education part of it. I probably would have done it the first time and not done it the second or third or fourth time. And so, as a business person, they should probably look at reinforcing the sale, longer term, by sharing some personal stories, if they have any.

I was looking into banking stem cells and tissues, and when I compared companies, I decided to go with Viacord. There's another company that has a higher number of people banking with them, but Viacord had a higher percentage rate of people that used what they banked and were able to resolve an issue they had with whatever disease. That's what I was looking into.

The person who assisted us at ViaCord did a pretty good job and everything was clear to us. They were efficient and I am really happy with them. I am also fully confident to recommend them to friends and family.

My doctor recommended ViaCord. I signed up online. But nobody called me back. I would like somebody to call me back so they can answer some questions that I have.

The ViaCord reps address all our request right away. So far, everything was perfect and on time and exactly on top of exactly what I want.

I had an excellent experience and an easy process with them. They were knowledgeable and friendly. They were able to answer any questions I had.

The rep was a little pushy on some of the extra stuff when we were signing up with ViaCord but we’re grown-ups. We can make our own decision. There was a little bit of a hiccup with our first child in terms of getting the stuff picked up after he was born, but we got it in time. They didn't show up within the correct window but apparently, it was still acceptable.

We can trust ViaCord. In the future, if anything happens to a close family member, we would at least have another option. And that's just peace of mind that, even if it's expensive, it's worth it. The rep was helpful but ViaCord should have more communication with the clients.

I talked to their rep Tim a couple of times and he has been very helpful in explaining the different packages they have. It's been a very easy process. ViaCord is good to have in case your baby needs it in the future. I'm very comfortable recommending them to friends and family.

We had a good experience with the rep. She was very informative and she provided all the links and answered any questions that my partner and I had. She answered all the expectations and they were met. I also received the box very quickly.

We were told by our hospital here about cord banking and once we went to the orientation, we knew it was better with ViaCord. We didn't even look at any other cord banking companies. We liked what they gave in the orientation and we stuck with them. Our cord blood rep was very informative. The doctor in the Zoom call had a PowerPoint presentation. Even though he had the PowerPoint up, he went more into detail for every slide. He showed us a quick video and explained it. I really liked how detailed it was.

I have ViaCord with my daughter. I had it two years ago. They automatically helped me right away and gave me what I needed. The kit came in quickly. I'm waiting on my second to be born so I can do it again. It's a good program. It's something that one should be looking into.

We did a seminar thing and ViaCord explained everything. I really liked them so I stuck with them. Everyone has reached out to make sure it's on the paperwork. They've been helpful. The cost is reasonable too. So far, so good.

We used ViaCord for our first kid and we were very happy. Everything was straightforward and they had very good guidance. We’re planning to use it again for our second kid now. We ordered and we got package and the instructions are clear. We've had a good experience. We did a little bit of research online and ViaCord has a competitive edge. The cost is reasonable compared to what else is out there.

Overall, the rep was very informative, got straight to the point, and helped with understanding exactly how ViaCord does their processing. It was a 100% terrific job, and we got our box for the package to deliver the placenta. ViaCord is great. I called somebody earlier because I wanted to cancel, but we may not cancel 'cause we really want to do it.

ViaCord offers a good service and they're very helpful. It's something that I've always wanted to do. We've had several recommendations as far as friends and family that have had good experiences with them. The reps were very detailed. They met my expectations. I had my appointment with my doctor last week, and they said that they already received the information from ViaCord so it looks like they're on top of everything too. That makes me feel good.

I went online to get an information kit, so I put in my information then I got a call from a ViaCord rep who answered some of the questions I had regarding the sign-up process. I also had several questions about cord banking and delayed cutting of the cord, and one of the reps that called me to reach out was very helpful and knowledgeable in answering those questions. I ultimately went online then registered from there. It's a quick application, whether or not you wanna do just cord banking or tissue. It was easy. I'm set to give birth in April, and I just received the kit.

The rep that we dealt with was good. He gave very great insight on how different ViaCord is than the other company. The service has not been complete yet, but hopefully, it will be the same as the experience we received by getting the kits.

Our whole experience with ViaCord has been good so far. We filled out the requested forms and we received the blood cord collection kit. We're just waiting for delivery.

ViaCord is not limited to cord blood only. They have the option of having blood and tissue storage. I also like the duration of their company in the market. I also like how they publish the research that they do with the stem cells. Their price was also comparable, if not better than the competitors. The rep of ViaCord was very knowledgeable. He listened to our questions and answered all the questions. So it was wonderful. The kit is very straightforward and simple. The bottom part is for the doctor and people collecting the tissues. The top one with the tabs is the instructions for me, for the people collecting it, and from the carrier. The only confusing part is that on our kit it said, “Fill out the documents under the orange tab,” and there's no orange tab. So I started digging and I called the rep to confirm.

Our experience with ViaCord is good. It was very professional and then they answered all the questions that I had.

I am so disappointed with this company. It really brings me to tears. One of the most important decisions I made when it comes to the future health and well being of my baby boy and I chose wrong. Being the fact that I myself have a history of a blood type cancer it was pretty obvious that I would preserve my baby’s blood. The courier that arrived to pick up the product was wearing basketball shorts and flip flops and had no ID, he was very unprofessional. It surprised me that a company as big as Viacord would allow that to be there face. My husband delivered the package to him unfortunately, if it were me I would never have left it with the courier. My husband asked the guy if he knew how to seal the package and he said no I have no clue. The guy was pretty gangster and even the hospital staff were surprised. My husband told me about this after he left so the next day I called Viacord to pay my bill and share my experience.

My daughter subscribed to Viacord. GE Money Bank runs their billing/collect service for them. I signed as a co-signer for my daughter. I NEVER received a bill or anything stating that the account was past due. However, they reported this (my daughters' account), as again I am a Co-signer only and was NEVER billed, to the collection agency reflecting MY CREDIT!!!!! How can they report to the credit agency something they have NEVER even billed me for????