SmileDirectClub Reviews

Issue I had with Smile Direct is that I was given a predicted smile after my 4th and last evaluation and did not come close. Then got an email saying they couldn't do anything more and to buy their retainers. I paid a good amount of money for a great smile but unfortunately did not get one. Only reason they I didn't give them a one star is their customer service is ok.

I started Smile Direct Club October 2019. My smile plan was supposed to be 5 months. It's now December 2020 and I'm still needing aligners. I emailed pictures for them not fitting properly (this is the 4th time). The last time they told me I would have to pay for my mould kit and be reimbursed. I don't think I should have to pay at all, because I'm still going through the process. I'm always calling and emailing and it takes forever for anyone to get back to me, and when someone does, it's multiple people sending the same email. Very frustrated.

I always had pretty straight teeth but when I was pregnant with my son, my wisdom teeth came in. Those made my teeth really crooked and I was getting food stuck in them. That was irritating me. I went with Smile Direct Club and I really liked that they had a Smile Bus that came to do a 3D scan. It was quick, easy, and clean. Plus, the people were really friendly. I felt that it was more professional and that they were a legitimate business. I was really happy with that experience. Working with them was really easy too. I liked that it was not all online and I could call customer service if I needed to. There wasn't a whole bunch of mambo jumbo. I'm very happy with the results and much happier with my smile.

Hi, Smile Direct Club they sold their aligners program for my son to fix his Jaw problem. This Jaw problem never got corrected, But additional problem due to new teeth got created. I want smile direct to return my money $1950 in full. Thanks.

I was very satisfied with how the product worked. It was something I've been wanting to do for a long time and did it. My biggest complaint is probably how long I had to work on the teeth sets each time I changed it to the kind of extra plastic and sharp edges that would have to be cut down and filed down in order to not tear up your cheeks or tongue.

Updated on 07/06/2021: First, I was quoted a price which was not fulfilled in anyway, unfortunately I did not find this out until it was too late. I was promised items and they never were included, even after talking to reps over and over. Secondly, these do not work. In fact there is a good chance they will make your teeth worse. I went to an orthodontist, after Smile Direct refused to assist in anyway, after not fulfilling their end of the deal (teeth straight, or at least straighter teeth) and then he had my teeth fixed in a year. I write these reviews in hopes to at least get through to one person and hopefully save them from the nightmare that is smile direct. Braces or invisalign, may seem more expensive, but at least you can have it looked after by a qualified dentist or orthodontist. In summary, smile direct will be polite as pie to get you signed up, but once they have your money, that is it. Straight teeth or not.

I had some overcrowding and SmileDirectClub seemed pretty affordable for me at the time. I've finished and I've been wearing my retainers at night so I haven't had any shifting.

SmileDirect's reviews and price were good. I wanted my overbite to get fixed. I was 63 at the time. My bottom was getting quite crooked. SmileDirect was amazing. The results are really good. Some weeks were better than others, but it was cutting on the inside of my jaw quite a bit. I had to file them and cut them a few times. Some weeks weren’t bad at all, and then other weeks were really rough. So, I just had to fix it and bear with it. I have to send them final pictures because after five months, I was doing really well, except the one side wasn't fixing, for some reason, as good as it should. I went in. They rescanned my bite, and sent me another two months of retainers, and those didn't seem to do one thing. I could feel they weren't working, but I said, “Well, let me give it the two months.” It didn't fix it at all.

I had a quote for Invisalign, and it was too much. I really just needed a little bit of straightening. I knew it wasn't going to be a huge problem. I had braces when I was younger, and I just needed to do some little straightening over time. I went with Smile Direct. I'm in the retainer phase now. So far, so good. I hope they hold. I really liked how Smile Direct would text me when it was time to change. I didn't really have to think about keeping track of that. If I knew that I didn't wear it really 22 hours for that one week, I would say, "Look, I know I need to just keep it a little bit longer, and then we can adjust the time." That worked really well for me.

I had a gap in the front that was happening as I aged, and it got much bigger and I didn't like that. My bottom teeth were not straight. My eye teeth winged out. I had some issues that wouldn’t require the hard braces. I liked SmileDirectClub's price. The initial set of aligners did well. It got my top teeth all straight and brought together. It didn't work on a single tooth in my bottom mouth. I had to do another four months of aligners to try and get it straight, but the tooth just won't budge. I was disappointed that I had to wear another set of aligners and that the one tooth just wouldn't move. I would connect with SmileDirect, but I wouldn't receive anything back for a day or two. That was a little frustrating since everything was done online. But I would call them, and then they would get it, and fix it. My daughter is also using them now, and I like the results I got.

My two front teeth were kind of curved in, and I have an overbite, so I wanted to fix that up. I originally was in braces, but then I didn't wear my retainers like I was supposed to and everything shifted. With SmileDirectClub, I like that everything was shipped to me. Everything was included. I didn't have to go to the orthodontist every week to get new aligners, especially, I started it in COVID. When everything shut down, I had everything I needed. I wasn't stalled in any way, which was really nice. There's one tooth that I think just won't move. I think it's just because it’s a smaller tooth. But other than that, I'm really happy with the results. I told a couple people about SmileDirectClub and a friend of mine did do it. SmileDirectClub has a pretty good customer service. I had a problem at one point. I reached out and they were very helpful. It’s been a really good experience.

I saw Smile Direct advertisements on TV as well as over the internet, and it was an affordable option compared to the only other one I knew at that time, which was Invisalign. One of the reasons I chose Smile Direct was the cost. I also like the idea of being able to go into a smile shop to get my scan done. I'm very pleased with my results. The only thing that I kind of got discouraged with, which had nothing to do with Smile Direct, was the fact that I couldn't go back in when I needed to try to get refinements because the smile shops were closed. So, I had to send in impressions. It took me like three times to send in my impressions before I actually got approved. So, that kind of delayed my time for getting my results.

I decided to get rid of my gap. So I took a step by joining the Smile Direct Club to do it. It was a bit painful the first few months. And the first aligner felt like it would not fit. But I wore all the aligners they sent on the box. Followed everything they said don't smoke cigarettes, don't drink anything hot, and don't eat with them on. (I couldn't cause the pain in my teeth, I actually lost weight) Then the gap closed. I looked amazing. After all that pain I was finally done. Could not be more wrong. Then we get the the retainers where you should only wear at night (the problem was that when I would wake up I had the gap again) so I decided to wear it throughout the day. My mouth was always in pain. If I took them off longer than 3 hours to put them back in I had to build up courage.

I had had ortho when I was a young woman in my 20s and never followed through with retainers and stuff. Over the last several decades, my teeth started to move again. I'm a retired registered dental assistant, so I figured I could get them moved back to the way they were. I'm all finished and my teeth are fine. I'm just wearing my retainers at night now. There was a little bit of a delay, and I had to go back a couple of steps because of COVID, because my retainers ordered for that never got caught up. Overall, it was really well done with SmileDirectClub.

I tried to fix my front gap. They did it and I got my aligners. I am satisfied with what I got. It's good and I will refer SmileDirectClub to another person.

I had some teeth that were a little crooked, a little inset and twisted. The process was pretty good. It was just that the results changed my overbite, so it didn't work out very well. It changed the way my teeth came back together again, so I had to stop using it before I was finished. But the people were good and responsive.

We went to Europe last summer and we took thousands of pictures. Then I noticed that my two front teeth, one was coming on top of the other, which was not that before. That is because I had wisdom teeth that were removed a little too late and pushed, these two teeth just started moving on top of each other. So I wanted to resolve that.

The process was simple and easy. I asked for some refinements because there was a little bit more shifting that could be done. But overall, I was 90% happy with it. SmileDirectClub did a lot to my teeth. It's worth the money and it saves you money in the long run too. I would highly recommend it.

My husband is a firefighter and his union membership allowed a discount. My top two teeth were pushing my front top middle teeth back, so I wanted those pushed back out. The box that SmileDirectClub sent me was self-explanatory. And then they also had videos that you could watch that made it easy to know how to do the impressions. When I had to talk to the staff, they were friendly, but it was an overall good experience. And then they were always helpful if I had any questions, but I didn't really have any issues after they sent me my box. I just did what the steps told me to do. It was easy, and I'm satisfied with the results. You should do it.

Although I keep receiving texts that my aligner had been delivered and many emails asking me to register it I've never received them. According to the post office package was delivered to the wrong address even my address is right here. Also never received my $100 Amazon Gift Card I was told when bought the aligners. I was told it should be sent for me by email. Never got it.

I had a gap in my teeth, and my teeth were kind of crooked. I was taking video classes online, and it so happens when the zoom caught my own face, I saw how terrible my teeth looked. I said I needed to get it fixed because it looks pretty bad. So far, I'm satisfied with Smile Direct. It seemed like it has the easiest process when I saw it on Facebook. I did Invisalign before so I knew what to expect. I was surprised that with Smile Direct, I didn't have to go to the doctor's every month. I can just change my aligners every month. I did Invisalign way back in 2013, and I had to go into a dentist's office. They put a bunch of clay in my mouth and made me bite on it to get the impression. Then after that, I went and got the Invisalign. My teeth were straight, but then, they were too wide. So, I had them put a gap in it, so looking closer to my teeth, they didn’t look too big. But the second phase didn't work, so I was kind of upset about that.

I wore braces for about five years in my teens and there had been some shifting. The ability to get them straight again in under a year was very appealing. We looked into Invisalign and it seemed way more expensive and there was too much involvement. SmileDirectClub seemed very straightforward. The process was super easy. My wife and I went in and did the scan. One of the things I was very impressed with was the way they handled a billing mistake. It was easy, quick, and no-nonsense. It was about as seamless as it could get.

I'm 56 years old and the Invisalign was going to be a two-year deal. You have to wear it all the time. With SmileDirect, I chose the nighttime option. I wanted improvement in my front left tooth and right in the front. I had the retainer preventatives and I was by-the-book Betty. I couldn't have tea for 11 months in the morning because I needed my 10 hours. I had questions and the customer service was wonderful. There were times when I went off track because I was on vacation and maybe didn't get the full 10 hours. Customer service was always there to guide me. And it worked. I am really happy with the results. My smile is 98.9% better. And although it's not perfect, which I didn't expect, it's a huge difference in my smile.

In the beginning, when I was closing my gap, the aligners kept breaking. I had to wait quite a while for replacements. Then, when the replacements came in, they were damaged. So, I had to go and get scanned over. That happened about three times within a year. So, it was rough. The fitting was okay towards the end though. I'm not completely happy with my results because I have an underbite. My teeth, to me, wasn't that bad but when they pulled them in, the bottom teeth weren't pulled in enough. So, my bottom teeth stick out further than the top, so it's kind of way off. I was supposed to contact them. But what happened was they had an evaluation and they sent me a letter saying that they couldn't fix it and they couldn't do anything else. I would have to go and get traditional braces. The reason for me doing SmileDirect is because I didn't want to pay about 7,000. I can't afford that.

SmileDirectClub is cheaper. I wanted to fix the gaps in my teeth. I love my new smile. It's way better.

I wanted to fix my teeth for cosmetic reasons and general straightness. I liked the cost that SmileDirectClub offered. There was also convenience in their process. I had gone to the SmileShop for my impressions and I even had some refinements done that way. They were very responsive and had quick shipping. Customer service was really good anytime I had an inquiry. I'm happy with my new smile. I would tell others to explore SmileDirectClub. I haven't gone through an orthodontist in person but it was very easy and the results were achieved.

I wanted to kinda straighten my teeth out a little bit. Last year, I had some damage that it took them a little bit out of alignment. I looked SmileDirectClub up online. I was trying to find some sort of clear aligner program that I could get for a reasonable cost instead of having to invest in braces again. SmileDirectClub's plan was very straightforward that you just had to follow a regimented schedule for when you change your aligners and just have to stick to it. They had a good regulated schedule for when you're supposed to change aligners. The only thing is, at different times, it'd be a little difficult to stay consistent with wearing the aligners because you have to take them in and out when you have to eat or drink anything that isn't cold water.

I didn’t have majorly crooked teeth. But they were something I was always a little insecure about, just my smile. I didn’t want to spend major money on braces when they weren't that bad but I just wanted to straighten them out. I liked the price and the convenience of SmileDirect. I did it at home. I'm very happy with how my teeth look and how easy it all was.

There was somebody that I knew of who wore the retainers., which I've seen the ads on TV. They started having results so I wanted to give it a shot at it because my teeth were really bad. Everything went smooth. It was quick and easy. The customer service is great. The reps answer questions good and send you reminders when to change the retainers. But I always kept up with that myself. But it was nice for them to do that. Right now, my teeth are really good.

I was looking at regular braces, and I decided to get SmileDirect instead. I finished my treatment and I'm happy with the result. I don't love the retainer. But I am going to go and try to see if I can get an orthodontist to make me a metal one just so it's more long-lasting. My new smile is great. I was concerned because I had like five months of treatment. When I finished, I wasn't happy with it. I was afraid they were going to give me the runaround about trying to extend my treatment, but they didn't. They were super nice about it and gave me another at-home kit so I can get more aligners and continue with my treatment. I was very happy with that. I recommended a friend to them earlier this week, and she went.

What my teeth were supposed to look like from the beginning and what they look like now is totally different. I would have never done it with SmileDirect if I would have known that because now I'm having to go in and have veneer put in one of my teeth and I have to have a crown at another tooth in front because of the way they look. I'm gonna have to have them do a permanent retainer for me. When they did the first review, they showed my teeth to be even and all the same height on the bottom. Then when the final thing came through, one of my tooth is like an eighth of an inch lower than the other one and the other one's about a 16th of an inch lower than that. It looks really bad.

My daughter's teeth were crooked and had a bit of an overbite. SmileDirectClub seemed like the best deal. We had the kit sent to us. It was cool to watch her do the impressions. She enjoyed it. She wore them for six months and now, her teeth are straight.

I heard about SmileDirectClub through Groupon and it was a good deal that appealed to me. I went in the office for my fitting. And then, I waited for the kit to arrive. It was initially to get one to two teeth that were shifting from my age. I wanted them to turn straight. I'm not liking the retainer too much. I thought a retainer would be different than the aligners because it’s just an aligner to me. But this last retainer didn't fit as properly. I thought this was how the retainer is supposed to fit, but it does not fit over my teeth the way that my aligners did. Other than that, I’m 95% pleased with it.

I’m older and I had gone through an orthodontist. For what I wanted, he was talking about this expensive plan but I was not looking for something that expensive. It was just for something quick to enhance my smile. When someone that was a customer told me about SmileDirect and I saw his aligners, I inquired about it. I had a little bit of a hiccup with getting my retainers ordered but other than that, everything went well and I am pleased with the results. SmileDirect is a company that will improve your smile or your teeth. They're not a dentist per se so what they can do is improve it as much as they can without going into any type of expensive plan. In my case, I had a space on the side and that was a little bit less intensive than someone that has a whole lot going on.

Getting everything set up was very simple. I went somewhere. They did a 3D scan, and then they mailed me the stuff in the mail. I wore the aligners for a week and then after a few days, my teeth didn't hurt anymore. It seemed like the aligners were not strong enough. Even when I did the two-week aligners, after the first week, they didn't even feel like they were doing anything. I would take them off and my mouth didn't hurt. But when I put new ones on, I could feel the pain like something's going on. But maybe it was just my teeth were getting accustomed to them.

When I went to the dentist, they told me that I needed Invisalign. That was way too expensive. So I chose to go with SmileDirectClub. The process was good because it was short. I thought it was gonna take longer. I see the result, so I'm happy with it.

I saw SmileDirect in my newsfeed and it seemed like the ratings were not good. I like to do my own research. So then, I went to their website, and it had really good reviews. Either I can set up payments, but I paid up all up-front because I wanted to save money. I get to save money if I paid all up-front. I also went to two different dentists to get estimates on the Invisalign or braces. I was willing to wear those silver braces, and I don't have really bad, crooked teeth. But my parents were old-school, and they didn't want to pay the money to get my braces. I got an estimate for 5,800 and 6,800 for the Invisalign. So, the price difference was a major deal.

SmileDirectClub is great and I like them. The customer service was pretty nice. They were welcoming and they walked me through everything like the steps of how the process is going to be as well as the before and after. It was pretty good. I like the results I've had. I finished my last one a couple of weeks ago. My bottom two need a little bit more straightening but it's all good.

I purchased from SmileDirectClub for my daughter who just completed her treatment after seven months. She is 13 years old, and she has had a massive overbite since her adult teeth came in. Her front teeth are gapped badly as well. As soon as she was able to, we were getting braces for her. After speaking to a few adult parents who have had children with metal braces, and speaking to other children that have metal braces, they hated it. So, we wanted to go the liner route. I heard about SmileDirectClub on Facebook, and I happen to be fortunate enough to be in a town where the bus was coming through. We drove and got the 3D scan with the bus. I was overly impressed with everything from start to finish.

I liked the price that SmileDirectClub offered and they seemed competent. Their process went really well and the results turned out really good as well so I was happy all around. I had spacing issues with my teeth and I had to wear mine for six months.

After receiving my Smile plan, I emailed the support team with questions and concerns about my smile plan. During my in-person screening, I was reassured that a licensed professional would review my plan and address any questions I had. My first email was on November 7th, and I did not receive a response email until 11/17, 10 days later!!! Between November 7th and 17th, I contacted the Smile Direct chat team multiple times asking for a status update. Each time I was told that it would take 3-5 days for a Dental professional to review and rebuild my plan. I wasted countless hours on chat and no one was really actioning my plan. I have no faith that anyone was actually following up on my plan. I also do not believe that the responses I received were properly vetted or addressed by a licensed orthodontist. I am at a complete loss...

I used to have braces and it took 2 years to get results that time. After the braces, I didn't go back to finish it. I went with SmileDirect and it took about five months for the results. Everything is good.

I wanted to do something about the spaces between my teeth. I also have an eye tooth on the left that kept going behind my bottom front teeth. They would chip so I wanted to pull that forward. I had an amazing experience with SmileDirectClub. I even did a before and after photo. I didn't realize my teeth were so jacked up. But I'm much more confident now. I have an interview today and I'm just going to be smiling the whole time. I am 110% happy with the process and the results I've had so far. SmileDirect gives a bang for the buck hands down. You can't beat it. I got talking with my brother-in-law the other day. My in-laws spent $6,000 and he had to have them in for years. I did mine for four months and spent 1,800 bucks.

I just wanted to have a better smile and SmileDirectClub was fast-paced in getting the teeth straightened out. The process was a little painful, but the experience was nice. I was actually seeing that the process was showing as I went along. I love my new smile. If only I could do it again. It’s an experience of pain and beauty that I will recommend to anyone.

SmileDirectClub was a lot cheaper, so it was a great choice in that aspect. But other than that, I did a lot of research online, and I saw there were pretty good reviews around it. So, I thought I might as well give it a try. And worst case, if it didn't work out, I would look for an alternative after. But I'm fairly happy with it. When I went in person, it was really smooth. I sat there, and the two people who would work with me did everything. And then receiving the product, most of it was straightforward. I felt I could do everything on my own, and I was never really that confused.

I am very frustrated with Smile Direct. I received my aligners in the middle of May. With little progress made after 3 months, I received a new set of aligners. It is now mid-Nov. and my teeth are still very crooked, although minimally better. I try to get a hold of the Dental Team and the wait increases as you wait. I have tried to have a callback, but the 800 numbers are ever changing and show up as spam so go directly to voicemail. Soooo irritated! In all of these months, I have only been able to get through twice after so many calls.

I liked SmileDirectClub a lot. I don't like the idea of braces being on my mouth and people being able to see it. So, clear braces helps with that. I had the original aligner the first time. SmileDirectClub is a bit better this time around because they stay more on it. Before, I didn't get any of the stuff I was supposed to get. I got the braces. And no one sent me a retainer, so then I had to start over. But their customer service got a lot better now. I like the process of it and I love my new smile. I will recommend SmileDirectClub to anyone. It's gonna be a little painful because it’s moving your teeth, but when it’s over, it’s a good feeling to see your teeth straight. You’ll love it. You can actually eat whatever the heck you feel like without having to mess them up.

I wanted to fix my teeth spacing and also the overbite that I had, just so they would look better. SmileDirectClub's price and then also the speed of the process was a major check in the yes box. All the directions were laid out very explicitly. It was easy to follow and it made it easy to complete. Also, customer service and reaching out to everybody was a good experience. They were helpful. I like the simplicity of it. It works and it's effective. It was a pleasant experience for me.

SmileDirectClub did exactly what they were supposed to do. Everything came right on time. Everything went fantastic. There was some problem with breakage before it was time to change, but it wasn't huge. When we had a confusion, they understood and fixed the problem quickly. My daughter's teeth look much better. I was just going to order another set of retainers sometime today or tomorrow. I'm very happy with them and I would recommend them to anybody.

I liked the price and the ease of use of SmileDirect. I had some imperfections from incomplete orthodontics when I was a teen and I was really happy with the process. The instructions were very easy to use and I appreciated some of the follow-up correspondence. If there was a way to reduce the packaging and the amount, that would be a good idea. I understand there's a certain amount of sanitation involved and care involved with casts and things of that nature. Also, if there was a way to change it overall in the system, then I would change my email. But otherwise, that’s okay. My smile is better now.

Upon posting my original review, SDC reached out to me to resolve. After working with one of their representatives via email, an SDC Account Manager Kelly offered and applied a proportional discount to my account to accurately reflect my service experience. I very much appreciate SDC working with me to reach a resolution that matched my expectations of SDC and their service. Thank you for your help, SDC and Kelley. While initially a challenge in customer service, I was able to reach a desirable solution with SDC through repeated and varied communication attempts.

I scheduled an appointment online on 11/8 and I had my physical appointment on 11/13. I was told that I wouldn’t be charged until an orthodontist reach out to me within 72hrs about my full plan, what my smile would look like and how long I would have aligners. No one called. I received an e-mail stating I was charged and my aligners would take 4-5 weeks. I never agreed to continuing with their services, but yet I was charged. I had to call and file a claim and I’m supposedly receiving a refund. Do not trust what they say when you go in for your appointment. They do poor business and falsified my signature on paperwork.

I wanted to make my teeth straight and SmileDirectClub seemed to be the best option. They were cheap and when I saw other people's results, it was great. Every time I asked their reps a question, they were great. I feel great and it's very comfortable. I'm very happy about the result.

I thought that SmileDirectClub would be reputable, but they are not. I had a terrible experience with them. I got the first set of aligners and then my teeth really didn’t move. So I needed a second set but they sent me another set that didn't fit my teeth. When I tried to contact them, they told me to just push them on. But I told them that they wouldn't stay on. Then no one would get back to me. Finally, I went back and forth with them and they were supposed to be issuing me a refund at this time.

The DC store was a great experience, all the employees were extremely professional and helpful. Selam explained everything to me very well and helped me with deciding what I wanted to do. It wasn't uncomfortable at all and I felt very at home. Overall 10/10 service and would go again!

My #5 aligners were not fitting correctly, so I called SmileDirect, and they suggested I try wearing them and using my “chewy” to see if they would click into place. I did a little trimming and filed in a few places, and it worked!!! Thank you once again SMILE DIRECT!!!! I’m in the process of my first time of whitening for a week.... so far so good. Love my LED mouthpiece!! Phyllis **.

Initially I was extremely happy with this company and I gave them a great review. I don't know what has happened over time. I have been trying to get retainers what seems like forever. I have emailed/texted/called and was informed they had account info errors... That were I was told all corrected while I remained on the phone. They assured me the retainers would be completed and all was good. So much time had passed once again I emailed to follow up and never even got a response after the computer generated one. So I called again. I got through after a long long wait time. I got disconnected while speaking with them.... And here I am starting all over in square one!

Staff was very nice. Location was clean. Had the scan done, listened to the sales pitch, and purchased the aligners. I already knew I wanted this since my husband did the plan a year ago. Great price, great product, and great results! Can’t wait to get my kit in the mail.

Unfortunately, my teeth must be too messed up because I’m not able to complete my order. I was really looking forward to finally being able to fix my teeth without going the drastic metal braces route. Oh well.

My card was charged immediately before I was able to review my plan. I reviewed my plan and parts of my mouth looked WORSE than prior. I stated my concern that I will not be putting these aligners in my mouth if this isn’t changed. They said they can’t promise anything. I still haven’t heard back in a couple of days. Doesn’t seem very professional. If I don’t hear back I’m going to report it with my card.

My experience with Smile Direct Club was so smooth and great. I went in to just get a scan and before getting there I decided I was going to wait a couple of weeks. Austin recommended CareCredit so I wouldn’t have to wait longer, and she was super helpful and walked me through the process. I will be bringing in my little brother soon to get his teeth fixed with smile direct.

I called before paying my down payment and asked if I could only get one aligner, I was told yes and that they would then take off $350, I also told the person at my scan and they took a screen shot of the note saying they are only giving me one aligner and taking $350 off. I called back after my smile appointment like I was told to, to confirm I was getting $350 taken off my total and that never happened and the lady on the phone says they already made two aligners but I put in a request for just one with two different people. Now how many people am I going to have to talk to about this?

I did an in-person scan because I had trouble with the mail-in molds. There were great handwashing and sanitizing policies in place that made me feel safe despite increasing covid cases in the area. The actual scan was quick and easy. The ladies were very thorough, kind, friendly, and attentive. I would definitely recommend to a friend.

I haven't received my aligners yet but so far the process has been SUPER simple. I did feel that they tried to manipulate me into signing their contract but I've had no problems so far. They promised me a $50 gift card and I have not been able to redeem that so that's really lame. I needed a paper copy of my receipt and they quickly and easily provided that.

I was greeted as soon as I walked through the door and the professionals assisted me immediately answering all of my questions which made my visit a very pleasant one, so I left smiling. Yes I would recommend SmileDirect to my friends and family.

I went into your office to have the scan, selected the nighttime only plan, follow the link that I was approved to pay, was told the plan was for daytime aligners, was told My case would be escalated and receive a phone call, have not received any communication except that they canceled my order. I have reviewed everywhere under my account and can’t find an order number. Very disappointed and still waiting to hear WHAT happened with my order. My daughter was very excited when I said I ordered them and she saw her plan only to tell her I received an email it’s been canceled. Her name is Micaela **. I received an email they were shipped and now that they’re canceled, I’ve contacted your customer service more times than I can count and they all say someone will call- and NO ONE has called, just inaccurate emailed that I’m told are auto generated. I need a real person who has the authorization to actually help and see what’s going on to call.

Had a great in office visit with the technician and explained that I only needed a lower retainer because I have a brace on the top teeth. I asked that I would assume it would be a lower price due to that and my teeth are not that crooked, so less time. She agreed. I got the email for price and it was the full amount and the order got placed without me accepting. I talked to 2 customer service people and they were horrible. They could not explain it and you could not understand them. Because of that I cancelled the order. Really bummed.

I took my daughter in for her first consultation and scan and was blown away by the friendly and professional consultant. All of our questions were answered and we left confident in the process and excited to get started.

I asked for a refund about 10 days ago - they said it would take up to 2-10 to be reflected but nothing has happened yet. I was also not aware of Fast Track and was not allowed to deny the request to move forward with Smile Direct.

From the moment I stepped into their 61st Street & 3rd Avenue location I experienced nothing but professionalism. My SmileGuide, Geral, was AMAZING and truly a pleasure to work with. Geral explained everything to me in detail, was not pushy at all, was very professional and made me feel very comfortable with the entire process. I am so happy I decided to take the step and come to Smile Direct. So excited to have an awesome smile with no spaces. Gracias amigo Dominicano.. :)

I am very happy with my Smile Direct experience. Very helpful with directions over the phone and well directed. 2 months wearing my aligners and wow what a difference! I would recommend them to anyone. Thank you smile direct.

I purchased these aligners over a year ago and still cannot use them. They did not fit when I received them. I have been trying to get replacement aligners since and have been met with requests to send in photos (which I have done 12 times) and still no replacement aligners. I have called and emailed and been promised to have a new impression kit sent, this has not happened since my request months ago. My last 6 emails have not been answered. I continue to pay so my credit is not affected and yet I do not have any product to show for my purchase and no response or customer service. So very disappointed!! BUYER BEWARE!!!

Update*** I received an immediate response from the review dept. I was then referred back to the dental dept in which they listened very attentively about my experience/results and current concerns. I was offered to complete the Touch Up Aligner Program free of charge. Even though I still have reserved anxiety about possible discomfort, I was provided with alternative tips to assist during this treatment. I joined the program initially with hopes of having the results/success that others have had with company and now I am provided with another opportunity to hopefully be able to say the same.

I wanted confidence, so I wanted to have my smile fixed. I then heard about SmileDirectClub from a friend. I contacted them a few days ago. I requested a second order because the order that I received were too big for me. But so far, they've been great. I am happy with the process.

I had braces as a teen. In my forties, I noticed my teeth begin to shift. Over several years, I kept looking for an inexpensive way not to start over with braces again. The absorbent cost for moving a tooth back into line to ensure it doesn't move others was mind boggling. Finally, Smile Direct Club to the rescue. The setup and mold was easy and on my crazy schedule. I am six weeks in and already seeing a difference for a lot less money than the $5000 I was quoted only 2 months before I found Smile Direct Club.

I visited the Smile Direct store in Miami on August 17th 2020 and had impressions taken and signed contract. I was told 4-5 weeks. Almost 3 months have passed and I still have no aligners, yet I have been charged.

My husband wanted his teeth straightened so I inquired with SmileDirectClub for him. They worked with us because there were a few issues here and there. Their reps were very good. A couple of times, he had to have new aligners rebuilt. It took us a while to get to where we needed to be. But eventually, everything was straightened out and they solved our problems for us. My husband is finished with the program and he has his retainer. The cost was reasonable and he was very satisfied with the results.

For all that doubter, SmileDirectClub does work. I was doubter but I had good progress with them. I didn't think it was gonna work at all, but it did the job and I really couldn't believe how fast it worked. I did everything online and everything seemed smooth.

I had significant crowding in both my upper and lower teeth and had a consultation with where I was told that it would be a 6-8 months for straightening. After six months I was told that my teeth weren't moving enough, and then extended my "smile journey" by another six months. At the end of 12 months, my teeth were significantly straighter.

SmileDirectClub was less expensive than if I'd go to the dentist. I've got some little issues during my treatment, but overall, I'm very happy with the result. When I finished my program, I needed refinement. But because of the pandemic, the SmileDirectClub office in Quebec City was closed so I needed to order the kit to do my imprint. It was a little bit long for SmileDirect to send me the box with the imprint. There was a problem with my profile on the website and they had difficulty charging me for the bottom imprint and it was long to process everything. I still have my left set of retainers and I'm waiting for my permanent retainer. But I'm very happy with my new smile.

I had no issues in the beginning, paid in full and received the aligners, all looked well. I had a 4 month plan with slight modifications. I lost track of timing with an aligner and they were quick to assist me getting back on track and I appreciated their help. However, on the last aligner, I emailed asking if they had looked at my final check in as two teeth were still not in the proper spot and my retainer was on its way. Heard nothing back and replied again with still no response. I emailed again today but decided that a review might result in a human contacting me. All I want is for Smile Direct to take this complaint seriously and provide me with an aligner that actually straightens the last two teeth - then send a retainer that keeps them that way.

Smile Direct Club was a lot cheaper so I went with them. My front teeth were spreading quite a bit. At first, I went for eight months at night only. I thought that would be a lifetime, but it went so fast and I was just wearing it at nighttime. I finished a few weeks ago. And I’m 110% satisfied. I'd tell my friends and family to go ahead and order from SmileDirectClub as quickly as possible.

My brother said he was using SmileDirectClub, so I looked it up. Then, I went into a drugstore somewhere on the other side of town where they took pictures and talked to me. The process and the results have been pretty good. I've had braces and this is my third time, so what they gave me does the same thing that braces did but it's more user-friendly. It's also less intrusive than having wires and having to go to the doctor all the time to get treated.

The price from SmileDirectClub was okay and it was something that I had been playing with, so I decided to give it a shot. Their customer service was great. All of them are very helpful and very available. If you don't get an answer immediately, they at least get back to you and say that they don't know and that they will need time to figure it out.

I had my first scan in January 2020, got my aligners a couple of weeks after. First set of aligners fit okay. Second set didn't fit and was asked to go for a rescan. Did the rescan in February and got my new aligners a week later. They fit and everything was going well. Never got any email/phone calls about 90 days progress review. Called multiple times to ask what the process was for the progress review and was told to expect email with instructions. That email never came. Got emails about aging in full multiple times. I paid in full in July even though my treatment wasn't done. I noticed that I wasn't seeing any significant progress in the treatment. Called SmileDirect and was advised to do another scan. Did the scan Sept. 4th and as I write this, I am yet to receive my new aligners.

SmileDirectClub's price was great and they had the availability I needed on Saturdays. I've been very happy with the way they handled sending all of the products to my daughter in a timely manner. It didn't take very long for her tooth gap to close and her teeth look great. I definitely recommend them and I'm gonna get some for my youngest daughter 'cause she needs them as well.

I spent $89/month for 6 months. It worked. I had a full set for my upper teeth and none for my lower teeth. Super easy and nothing like the braces I had as a kid.

I had a gap in my teeth where if I closed my mouth, I could fit my index finger in between the back of my front teeth and the front of my bottom teeth. That kinda got corrected with SmileDirectClub's treatment. I loved everything about them - from how quickly the process was to how customer service was when I went to the clinic and got this thing done. The product comes in an amazing package. I was interested in investing and I reached out to them. I was connected to someone in the company and a lady asked a bit about my background. I never heard back but I was very impressed with the company.

I canceled this account back in June 2020 and they started billing me today! I don't even have these liners in my possession and they hit me with a 78.77 dollar charge in October. They gave me the run around when I asked for my money back. Don't believe their refund policy because they won't honor it. Document everything with this company because they will try to take advantage of you.

My teeth were a little crooked. I did not want to get braces and see a dentist. The SmileDirectClub aligners were not holding at all when we first started. I ended up doing it three times. But once I finished it, it looked a lot better than I thought.

I have two teeth in the front that are crooked on my top-half. I really want them to be in the right curve. I was looking into braces and I figured I'd go ahead and use SmileDirect. The R2 tooth is straighter than what it was but my front two bottom teeth used to be behind the front teeth and they were pushed forward but they're still crooked. Also, a rep told me that when it was time for me to order the second half, he would make sure that I will get three on the house but the lady I spoke to last week said they don't do that. I'm not that happy to get that half if I'm not this happy.

When I purchased my smile IN FULL... I thought my smile was going to be delivered IN FULL... I didn't know that if the doctor didn't have the ability to deliver the smile, I had to pay again... It doesn't make sense that I have to pay for Smile Direct doctor's inability to properly deliver my smile. I spoke with customer service and they advised me to extend some weeks to see if the braces would settle and give me the smile... I extended the time as advised, and still my teeth DO NOT LOOK GOOD. They are forcing me to pay hundreds of extra to continue the process I ALREADY PAID IN FULL... I will NOT PAY for a job YOU DID NOT complete. I asked customer service for a copy of my chats to show the Better Business Bureau and a lawyer and they declined to give me access to my own chats!!!! WHAT SMILE DIRECT IS DOING IS NOT RIGHT! I NEVER RECEIVED THE SMILE I FULLY PAID FOR!

I had a friend that did Invisalign and he paid twice as much as I did for the same treatment. I didn't wanna go that route. I saw some SmileDirectClub ads on Instagram. They kept popping up, so I was, "You know, I'll just give it a shot." I looked to close the gap that I had on my upper teeth and the results are really nice. I smile a lot more now. SmileDirectClub has me on the four-month plan. It was painful at times. The only thing is with the plastic beam in your mouth, it makes your mouth dry. But other than that, it doesn't take away from the full experience, because you still get the results that you want for a fraction of the time and a fraction of the price. So, I would still recommend it.

I have some crooked teeth on my uppers and I wanted to have them straightened. I've always wanted it done and it was something that I felt that it was time to do. SmileDirect is local in our area and that was what drew me there. The process is excellent and they were very communicative. But I was in the hospital and I had to stop using them for three months. Now, I'm back in the process and they worked with me with the idea of where to start and how to handle it. I'm seeing an improvement and I'm pleased so far.

I called today to ask about my balance, and why I'm still getting charged long after contract ended. The representative told me that I had only paid $250 in total so far, and remaining balance was around $1800! I bought aligners 2 years ago and have been charged every month, sometimes even twice a month. I argued the point with the representative and she ended up transferring me to My HFD which is apparently the billing department. I sat on hold (no one answered) for 45 minutes until I finally got so frustrated I hung up. I can't believe the poor customer service as well as the illegal charges on my credit card. I'm seeking legal advice at this point.

Started my son’s journey in June Of 2020. The aligners seemed to fit properly the first two weeks, then... The aligners weeks to follow either cut his gums, popped off, fell out, or were on so tight that he couldn’t get them off to eat/brush (even with the tool provided). Fast forward to 3 weeks before the box ends I call to address my concerns and cancel, before I can do so the lady on the phone is “excited” that we are ready for our final retainers and how would I like to pay? In shock I said “Pay? Pay for what? We are nowhere near a perfect smile (less than 3 months of service) nor are we satisfied with our service.” I talk to my husband about our next steps and we decided the services were far from what was promised and we would cancel and push for a full refund.

When my aligners stopped fitting after only 4 trays, I reached out for resolution and to see what my options were. They said I would need to get rescanned (which was closed due to COVID). Because the aligners stopped working at tray 4 of 15 I felt I shouldn’t continue to pay until the issue was resolved. While communicating via email with the finance dept, I get a letter from a collection agency stating. I called SmileDirect to see why this happened and like always am told someone will reach out in 5-7 business days. This is ridiculous!

This is a scam. I did my at home impressions during Covid. After making a deposit and waiting six weeks for to receive the aligners they did not fit. They sent me to a store in Miami to have the impressions redone. Six weeks later I had not heard from them still and they continued to charge my card monthly. When I called they said they never received my impressions and would get them from the Miami store. I still hadn't heard from them a week later, called again, and they still hadn't received them!

My adult son did SmileDirectClub and he had good results. He referred me for my other son and we went with them. They seemed a little bit more convenient and I thought about less invasive procedures as well. The price is pretty good too. He's wearing the retainers and it seems to be working well. He's happy too. We got what we expected. They lined them up pretty darn good. That’s all we wanted. They weren’t “bad” bad, but they needed to be a little bit straightened and it did it. We hope it stays that way. SmileDirectClub worked for my boys. They did a good job doing the aligners month after month and upgrading. My concern is how long does he have to wear those retainers.

Updated on 10/20/2020: Gave a low review a little over a week ago because of an outrageously long response time to get a replacement for one defective aligner. This was particularly galling since getting six months worth of aligners as a new customer took hardly any time at all. The company contacted me very quickly when I posted the review, but the long and the short of that exchange, is that there is no way to get replacements faster. So I’ll have waited nearly two months before I can move on with my treatment, meanwhile using aligners only meant to last a couple weeks. Awesome. Again, don’t waste your time with this company. There are other Invisalign purveyors out there that may value existing customers as much as they do new business.

Efficiency and customer service are top notch. They thought of everything. My box came with everything I needed and any questions or concerns I had they answered in the enclosed information. They send texts and emails when it is time to change to the next aligner. No thinking involved. I'm not quite half way through and my teeth have already made amazing progress. I will be finished at Christmas and can't wait to see the finished results.

This company provides convenient access to teeth correction in the privacy of your own home. The equipment is easy to use and delivered right to your door. The only downfall would be the wait time for a replacement retainer to come in the mail. Especially when your teeth start shifting back by the time you receive the replacement.

UPDATED 02/04/2021: This is my second review of SDC and I'm done with this company. I encourage customers to believe the bad reviews. They are real. On Nov 2019 I started the treatment that should have lasted 5 months. Today, Feb 2021 I'm still in the middle of the treatment because they keep sending ill fitting aligners. It's been 15 months of disappointment. My teeth are nowhere where I wanted them and at this point SDC is not even answering my emails and phone calls. They've been contradicting themselves to cover their mistakes, they're wasting my time and I'm tired of being patient.

I started my treatment in Nov. 2019. It started with the 3D digital scan. Everything seemed above board. About 3 months into my treatment my aligners quit fitting so I had to go in for another scan. The new aligners came and fit better. As I came to the end of my treatment, I noticed my bite was not correct, one tooth was not straight and there were noticeable spaces between my teeth. Due to the pandemic, the Smile shop had been closed and I was required to pay $29 for the impression kit. I was told I would be refunded the $29 via an Amazon gift card. I was refunded $20 of the $29. I had to do the impressions 3 different times. It was very difficult. I was sent 6 more aligners to solve my issues. I completed the treatment, sent required pictures and was told my treatment was done.

Convenience to order online. Had to go to their doctor office to scan my teeth. And they take care of it the rest of time. Great price and no need to travel frequently to dentist.

I finished wearing my aligners and my teeth aren't completely straight. I wore my last set of aligners for about 1 month. Started wearing the retainers this week. They don't seem to be fitting properly probably because my teeth aren't straight. I must have too many teeth in my mouth in order for them to be completely straight.

This was definitely an adjustment in terms of lifestyle (eating times and certain foods I have to avoid). Nothing I can't handle though, I am so happy to see results already, I am hoping that once it's over my teeth don't begin shifting back so I hope the retainer is just as good as the aligners!

I have been pleased, so far, with my aligners. I am only on my second set. My first set needed a little filing, but a file didn't come with the kit. It was an easy fix though. Looking forward to having a great smile!

I went in for a scan last December and the woman explained everything clearly. Few weeks later I received my aligners and began my treatment. Towards the end of my treatment plan, I noticed there were some visible gaps, but I was within the warranty period. After contacting customer service, and providing some details, pictures, the dentists concluded that I needed additional aligners, and a reevaluation was in order. They sent me a home kit for impressions, and then about a month later, I received a new series of aligners. It all worked out, and I'm happy with the service and my results.

The Communications, speed, and ease of use is out of this world with SDC! I wish the edges were 'rolled' instead of sharp but overall an incredible experience! I highly recommend them to everyone looking.

I am very pleased with Smile Direct Club so far. I am month into my treatment and it's going very well! I would definitely recommend Smile Direct Club to a friend. I actually already have told a family member about it.

The ease of use and efficiency of these aligners is extremely manageable. Even when one of the trays might be slightly uncomfortable, they are easy to adjust and deal with. They are definitely worth the wait from molding and pictures, to arrival of trays and the complete series of aligners.

Some of my aligners will cut this side of my tongue and cheek and the last one I just put in is cutting up the bottom of my gums. Not sure if I just have to get used to that or if they made them a little longer or tight by my gums.

The consultation was very informative and the staff very friendly and outgoing. When we got the the kit it was easy to follow. Email reminders were great and kept us on track. Thank you so very much!!

I've had SmileDirectClub for eight months and my teeth are straighter. The cost is worth it.

I saw SmileDirect on a website and I saw some testimonials. I have a big gap on the top of my teeth and I decided to get their device. When I went to their place, the people working there have great customer service. They know how to treat people and make them feel comfortable. The results are pretty good but they can check on their clients a little bit better.

I bought a SmileDirectClub for my daughter first and then for myself. I want to have a cleaner smile and it’s more economical than other options with the same expected result.

I have had an overall bad experience with SmileDirect from week 2 when I was sent 2 bottom aligners to the moment I canceled my subscription. First I want to say that the customer service team is a joke. Smile direct keeps charging my husband's credit card after I have asked them to remove his card from my account. We used his card for the initial deposit and then asked to have it removed after that. The company started charging the correct card and everything was ok, but after complaints of my aligners falling out and not working properly I was sent the starter kit and molds to re-evaluate my teeth. They charged my husband's card for the shipping of the kits. I called, complained and asked once again to have his card removed. I was told his card was removed, and he received his refund.

SmileDirectClub's price was less than other devices so I went with them and I've been wearing it for six months. Then, I asked for another order because my upper left teeth were not perfect so I got another retainer. Everything was perfect with SmileDirectClub and when I have questions or anything, it was easy to speak to someone.

My tongue keeps pushing my teeth forward. I wore braces before and I had the wires inside of my teeth. But it wasn't attached properly as far back as it should have been, so the front teeth started to push in a funny direction. It was ugly and I needed to fix that. When I saw SmileDirectClud offering the product, I was happy and was willing to try it. I saw an ad on TV and I searched to find where they were. A good year and a half passed before I checked them out and see the pricing. I did not want to have the wires again in my mouth and I also didn't want it to be visible, so I was thinking of the Invisalign. They were pricey and I was also being discouraged from using that with the dentist. You have a brace of two hours per day so that made me hesitant a little bit, but I proceeded and I'm happy. So far, everything is good and I have no complaints. It fixed my smile. I personally liked the product and it’s exactly what I wanted and it served me well. I love SmileDirectClub.

SmileDirectClub's reviews were good. I took a chance because it's a lot of money no matter how much it is in comparison to other alternatives, but it was still more cost-effective. Everything is good. Today is officially my last day and it's very exciting. If I didn't have to wear a mask for the rest of my life, I'd probably be more excited about it. It was a nice thing to be able to do during this time when it was more comfortable to be working from home than in my office. I successfully went through the whole process while I've been working from home, but now it's kind of disappointing because no one will be able to see.

I'm a mommy of two and this was my mommy makeover for the year. I thought I would try something different and inexpensive. The process was very unique. It takes four to six months, and you really can't beat that over years and years of braces. You had to have the aligners on all day, and the only time you take them off is when you eat and drink water. My teeth got straightened but, unfortunately, they had kind of went back. Shifted a little bit. I sent a picture of my smile to SmileDirectClub but they had not gotten back to me. So I had to order another set of aligners even though I'm still paying off the first set that I have, which I shouldn't be paying off because they didn't work.

It was excellent working with SmileDirect. I wanted to fix my teeth since it was part of my smile. The retainers were good and I just need to wear them at night. I'm happy that I don't need to wear them at day time. The results are perfect.

I cannot even express how dissatisfied and disappointed I am. I paid almost $2000 for my aligners. For the first 4 months things were great. After that my bottom aligners didn't fit. I contacted Smiledirectclub and was instructed to purchase another impression kit which when received I would be shipped new aligners. After waiting 2 weeks for a reply I never received the impression kit. After weeks of calling and emailing I was told to purchase another which I did. After months of waiting I finally was sent new aligners only for it to be the top aligners instead of the bottom I needed.

The ordering process was super easy. Doing the molds was a little bit hard because I was doing them by myself but I got through it. I still have a slant or an inturned sort of tooth. I probably could have worn them longer but overall, I'm pretty satisfied.

When my daughter finished her treatment, I wasn't 100% satisfied. I recast her mouth and sent pictures. They sent me more aligners to make it better and it is better. I also signed up my son who is 30. He smiles so much more now. He’s a different guy. I’m so happy. I like the gift cards too. I paid for both sets of system for my kids. It was nice ‘cause I got $200. I got $100 for referring then $100 off. That was very helpful. However, I ordered some retainers a few weeks ago for my daughter but I haven't gotten them yet. They sent me a thing for 50% off. I wanna see if they'll still send me the ones I ordered and give me the 50% off too. Overall, it was great with SmileDirect.

Everything’s been great with SmileDirect. I went with them for the convenience and pricing and I'm happy with the process and result. Due to COVID, there were a few delays on getting some issues taken care of but I feel great about my smile now.

I paid for the impression kit a month ago and it never arrived. I tried using the chat feature on their website to see where my package was, only to see that the feature wasn't working. Emailed customer service and was told I'd hear back within 24 hours. I still haven't heard back. I called their number today, used the option to have them call me back after hearing how long the wait would be and didn't get a call back. I called customer service again, stayed on the line, and never got through to anyone. At this point I just want my money for the impression kit back.

Initially, I thought you get what you pay for. My aligners were hard to get in on several occasions and they cut my mouth quite often and needed to be cut or filed. The systems in place are lacking. I didn't always get my reminders, and there seemed to be no record so if you called no one knew where you were or what had happened in the past. I could deal with all that for the price. In the end my teeth weren't straight and my bite is off. I did upload my photos at the end and the response from the "Doctor's Review" was it looked good and I was on track. Only it was the end so obviously not the case.

Where to even begin with this company? Day 1, a year ago now, I go in for my consultation. At this consultation I'm required to give my credit card info just in case I decide to join SmileDirectClub. It's not exactly cheap and the company doesn't have the greatest reputation so I spent a few days contemplating whether I want to go forward. For some reason though SmileDirectClub's decided for me, and charged my card a down payment of $700. That should have been the red flag to tell me to walk away, but at that point I was pretty much already deciding to do it so I let it slide after calling to complain about the huge mistake they made. During that phone call I got verbal confirmation that my larger than normal down payment would mean my monthly payments would be less than the advertised $80/month.

Quick summary: Very pleased. Saved $4,200 compared to an in-person orthodontist. Everything went smooth from the start. Corrected "bucky teeth" perfectly along with some other small corrections.

I started the process in April 2019. The aligners I received were not made properly, they did not even cover all my teeth. I reached out to customer service multiple times and got no response other than send pictures, which I did, and there was no followup. I went through all aligners as scheduled then came time for retainers. I requested again multiple times to have my teeth physically examined because I didn't want to pay an additional 100.00 for ill fitting retainers. Again after weeks of back and forth I was able to get the appointment scheduled. I took an additional 3 weeks to receive the retainer and I had been wearing the last aligner for almost 3 months. The retainer does not fit. The aligner is useless and the gap I was having fixed is back.

Didn’t work. Wore them diligently 22 hours a day for 4 months. I did everything right. Bought the alignment mints. Bought the cleaning tablets. The actual fit of the aligners was ok but extremely inconvenient as can’t eat or drink anything but water without taking them out. Also can’t speak properly when they’re in. Didn’t noticeably change my teeth, in fact the bottom ones look slightly more crooked than when I started. Also I now can’t nibble on things as I guess it altered my teeth from fully meeting at the front. I severely regret doing this. Total waste of effort and money. All the company seems interested in is selling more stuff. I got constant email ads to buy this and that, toothbrush, whitener system, etc...

I have had my aligners resent because of a fitting issue into 3 months of the program. 2 months later I had the same problem. Each time customer care always respond with "So sorry we are going to try and resolve it." I sent pictures just like they asked and still no aligners to correct the problem. But they still want to be paid for not fixing the issue.

A few months ago we requested a payment be skipped due to the Covid-19 Pandemic and were granted this request by SmileDirectClub. The month they agreed to skip was still charged but the next month was not. The month after when we noticed our monthly payment had not been drafted as it had been prior to our request so we decided to call SmileDirectClub to inquire. We were informed that our payment had been sent to collections, We immediately clarified what had happened with SmileDirectClub and they admitted it was their mistake and assured us it would be corrected. The next month again we noticed the payment was not being drafted so we repeated our actions and our now being told it is in collections once again.

I purchased the kit to do the molds. I sent it in, I did not give them the ok to charge my card monthly or for the whole thing. They went ahead and charged me $1795 with out my authorization!! I am so upset and now 10 minute hold time to even talk to an agent!! And that's the estimated hold time! They didn't even ask me before charging me, and to charge the whole thing!!

My Son used Smile Direct and through the process of several months his teeth were misshapen and out of alignment leaving him with an open bite. We did not discover this until after seeing our regular dentist where we were informed of the poor job in alignment and how the open bite needed to be corrected. Smile direct club has no in person provider to help with issues or corrections or to check along the way that everything is going correctly. I would definitely recommend that you go to an in person for the doctors who is able to track the progress and make sure everything is correct. It was also difficult trying to reach anyone with assistance when there were problems with the aligners that they sent.

For 2k I want upgrades. I want more. Here is what I want vs what I got.

I have not had a good experience. The aligner cracked my tooth. It had previous dental work on it, which I disclosed before starting. I was reassured it wouldn't be an issue. They have not helped fix my tooth. Very disappointing.

I went in to a Smile Direct Club shop and got the 3d printing model (right before COVID hit). I was super skeptical that it would work, but after seeing all the examples they show you about their own customers, I figured they would probably be in major legal problems if those pictures were fake. So I decided to do it, and could not be happier! My teeth were fixed exactly within their 7 month timeframe, and my teeth were not "mild" or "light" or "easy" task. My teeth looked like they came out of the part where Jafar is dressed up as that homeless guy in Aladin. My teeth look amazing and the whole experience has been spot on! All the aligners have fit, granted there were times when I really had to push a bit to get them to fit, but they did fit, and they sometimes hurt a little (to be expected) but much less than braces. I loved the Smile Direct experience and would 100% recommend it to folks (which I do all the time with my beautiful new smile. :D)

I placed an order for retainers on 8/13/20 and received an email stating it was being processed and expect set to arrive 4 wks (gave them credit card info too). Called today for status and no order was found. The customer service representative would not allow me to speak to manager regarding their flawed process. Definitely would not recommend and suggest going elsewhere.

I have never had braces before and wanted to straighten out my teeth. I found the Smile experience to be great for my needs. I took a little longer than average but now my teeth are straight and I even got compliments from my dentist.

Everything was going well then aligner #13 did not fit at all. They asked me to try #14, but same result. It would not fit, buckled and tore. I asked for assistance on 14 August. Today is 4 September and they still can't figure it out. I keep getting emails from different departments, one says upload photos...and I do. Later they ask again for photos, but another department says they have the photos and will make an evaluation. Next they say they will send me an impression kit to determine if I need new aligners. They have asked, and I have answered my correct address several times.

I was pleased at both the cost outlay and the ability to extend my treatment when results didn’t occur at the expected time frame. The group also underpromised on sending out braces (promising 6 weeks), only to have them arrive in 2 weeks!

I'm only 2 weeks in as far as the aligners go. So I can't really say if they're working. It feels like my smile is changing but there aren't any visible results yet. My issue is with the cost and payment process. I was given an estimated quote of around $2500 for a years worth of aligners. After the 3d imaging and review by an orthodontist, they said I only needed 4 months worth of aligners. But, guess what! Even though my correction process requires less product and less time, the price was still the same. I went ahead with it because $85 a month was doable for me.

I went for my initial appointment and it was basically a sales pitch. I described what I wanted to accomplish with my teeth and they assured me all would be taken care of and that my insurance would cover it, and that if there are any issues they have a great return policy. I received my smile preview before the aligners arrived and wasn't completely happy with how my smile would turn out. I contacted them right away to ask about refund policies. It took them so long to answer me and in the meantime I had sent my receipt off to my insurance in case I decided to go ahead with it anyway. My insurance will not cover these aligners and so I contacted them multiple times again. No one got back to me at all, even when I replied to previous emails.

The consultation was very professional and thorough. Mark made me feel very comfortable during the consultation; I was in and out of there timely. The exam was simple and he thoroughly explained the process and patiently answered all of my questions. I’m looking forward to my smile improving.

But, boy, was I wrong! I went to Smile Direct in St. Petersburg, FL in September 2019. Almost one year ago to the day. The first three months went great. I could feel my teeth shifting and by the third month, I started to see an improvement in my teeth. I was very optimistic and excited. I did my 90 day check-in and everything was fine. The following week, Month 4, Week 2 is when the problems began. The aligners did not fit right. There were gaps between the aligners and my teeth. I reached out to support. They told me to use the chewies. I was already doing that. They told me to wear them an extra week. Two weeks went by with no improvement.

I wish I had known what I was getting into upon requesting an impressions kit. It wasn't until the kit was received that I realized I needed to send payment information back with the impressions. I do not feel comfortable committing to payment without first having a care plan communicated to me, not to mention just the simple fact of determining whether or not my at-home impressions were done correctly. They offer free in-person impressions, but I am a two-hour drive away from their nearest store - so if my impressions don't work they already have my money and I have to figure out when I have time for a four-hour commute? No thank you. I communicated to SmileDirect via email that I wasn't going to be able to send my kit back with payment at this time, for the reasons above, but thanks anyway, and they have called me no less than four times a day for weeks. If I reject the call they call back instantly. OMG. Regret.

It did not work for me. People like me need to see a dentist or orthodontist to get teeth straightened. I think they study many years to become a dentist or orthodontist for a reason.... If I had continued wearing them, I’ll probably lose or damage my teeth. Even though one tooth straightened, one tooth looks so out of place, like I need to have a tooth or some teeth removed for my teeth to be straight. I don’t recommend it. Always see a dentist or orthodontist.