LuckyVitamin.com Reviews

Ordering was very easy - I appreciate your note when an item is back-ordered and not available. I also appreciate the speed at which the order is delivered. Thank you. That's it - so Merry Christmas and a very Happy New Year.

Glad to find buy one get one free with ** product and trying out a calcium and magnesium product which I find reasonable for the amount I will be receiving. I have been using the ** 100 mg. for 1 1/2 years without any problems but needed to supplement with calcium and magnesium.

I had to submit two Feedback tickets regarding Rewards Points that I am not receiving whenever I pay through PayPal. My last order (October 2016 over 45 days ago) would've enabled me to receive enough points to qualify for a discount on today's order, but because of the glitch in your system, I did not receive those points. The customer service representative I spoke with was very kind, but she did not offer to apply the points to today's order, which exceeded $100.00. I am not happy with this experience.

Easy as it ever was. Ordering is easy, finding product is easy, checking out is easy. Just placed the order but assume it will be packed and shipped like it always is. Wrapped up so tight it could survive a hurricane or rough UPS/Post office handling.

The placing of the order is very simple, the order delivered so quickly I was so thrilled. They know the meaning of customer care and what it takes to bring them back with friends also, thank you for the best online service!!!!

Packaging and shipping: Most of the time, boxes arrive damaged, which tells me that they are handled poorly. The packaging inside of the box desires to be much better. Items are poorly protected from being broken, dented, leaked, etc. Products purchased: some of the items don't have a safety seal, which I find bothersome. This probably should be addressed to the manufacturers of those products.

This is my second order in 2 days. I have not received the first one yet, so I don't know about delivery yet. However, the product availability and prices are great so far. I usually shop online with another company but the product I was looking for was unavailable for a long time and I needed it. I came across your company in an online search looking for that product. Lucky for me!

Unhappy about not being able to use Safari now. I used chat and was told your website now works best with Chrome. I tried it and got all kinds of weird stuff popping up so will not use it. I was finally able to make an order using Firefox but I do not like to use it either. I may eventually just quit ordering from Lucky. Sorry, I have been a long time customer.

Good, fast, inviting site. It's a shame though that the shipping cost is nearly as big as the product cost. Anyway I will probably visit your site again as I'm becoming a health nut in my older age due to I like wine, red in particular and you have to stay healthy in order to use as a complement to your food on a daily basis.

It is good to see the Quick Re-Order List. However, I would like to see it more easily accessed rather than through the View Shopping Cart. It should be right upfront with a checklist that can be quickly completed with fill-in for amounts. I dislike searching for it.

I was very pleased with the ease and thoroughness of navigating through the website. Everything was easy to find, with many options and also included comparisons, which was very helpful. I wasn't able to find some items I wanted but the main items I use were available.

Website is easy to use. Prices are great and usually beats any other website! Free shipping on orders above a certain amount. I've used Lucky before and every experience is as good as the first one! I will definitely refer my friends to this website!

The website was easy to navigate and I was able to locate and purchase the desired items very quickly. I buy from Lucky Vitamin often and will continue to do so. Their service and prices are virtually unbeatable anywhere else and the items always arrive in less time than I expect!

I just placed my second order with Luckyvitamin.com. Their selection and prices are the best I've seen on the items I need. Check them out for all-natural home and body products that may be cost prohibitive elsewhere. I've seen some of my favorite brands at nearly 50% off.

I seldom opt to give feedback. However, this was a painless process. This site was easy to use. I found what I wanted using the search option. Was given adequate selections and most importantly, was able to use Paypal to check out efficiently. Thank you.

Disappointed: A good place to get certain products I was looking for, but I was disappointed by the occurrence of many difficulties and will probably not renew. Problem with credit card on website; garbled order by phone; ineffective order correction; misunderstandings in email correspondence; and now I had an order order ship in the absence of a product.

LuckyVitamin's inventory is on par with most health conscious chain stores but, on average, their prices are better than any of the stores I've been to. Take for example, I was at "Comidas Sanas" yesterday (12/18/2016) and their sale price on the soap I buy was still over $1.00 more than LuckyVitamin's sale price. As long as that price disparity continues to exist, I'll continue to be a customer.

This is my first order. I'm hoping my items come soon and packaged well. I'm leery about ordering supplements online because of a negative experience before due to the shipment being damaged and left outside by shipping carrier in the hot sun. I'm glad you honored free shipping on top of my 10% discount. It helped me in my purchase decision.

I expected to get my 10% new customer discount and I did not. Hoping to hear back from customer service. Maybe I will hear from you tomorrow. The website has lots of products and I hope to visit again. Thank you for your service.

GREAT to work with and order with LuckyVitamin. Always have had a good buying experience. Will order from them again. Good prices, too, better than most other online sites. Compared and saw other prices and this site was the best.

Great! Site easy to search through – quick checkout! The first order came through quickly and that's the reason I decided to order from your site again. I am glad I ran across your site because you are saving me a lot of money! I don't know what else to say!

Your site is easy to navigate and very competitive price wise. I appreciate the variety of products and manufactures you represent. I like being able to compare and the free shipping over $49. It was a nice surprise to receive a free gift when I went over a certain price point.

You had exactly what I needed - organic grape juice at a great price for my sister that's going through a terrible allergic experience to Welch's grape juice from Walmart. Great shipping rate, easy to navigate website, couldn't be happier with my order!

My visit went well online just forgot to put my code for first time buyer to receive discount but every went well. I enjoyed shopping looking for supplements. I went to the island of Dominica and was introduce to the moringa seed. In process of growing myself a tree.

I was in search for Pine Mrs. Meyer's products. I stumbled upon your site and decided to take a risk and order. I was SHOCKED to see my order arrive within 2 days. It wasn't hard to order enough to earn the free shipping, and the process couldn't have been smoother. The order listed above is now my second order I've placed with LuckyVitamin within about a week! I would highly recommend.

I have been ordering vitamins from LuckyVitamin for quite a while now and find it a very pleasant experience. You usually have everything I need in stock and at a decent price. I like getting your newsletters to get new information and learn about new items I may not have known. I once had a problem with a product and the situation was rectified quickly and pleasantly. I will continue to use LuckyVitamin and recommend you to others.

Hi, for shipping to Canada, it would be very appreciated if you can ship with USPS rather than DHL. With USPS, we can pick up our package directly in our postal box or at the postal office. With DHL, we must go the DHL office if we are not at home when they deliver. Thanks!

I have had a great experience ordering from Lucky Vitamins. I order ** and Cod Liver Oil. These products are not sold at my local vitamin store so it is great that you carry them. My order is always delivered perfectly and I love the free shipping! Keep up the great work!

I make my order based on the offer on the subject which offers two free items. I had added the two items into my order but one of the free items is now missing from my purchase. Not sure what happen. Do you have any idea?

The cart keep dropping my items and the product page kept jumping around. Also, the prices seem to go up 5% each time I order, I will need to find another source at this rate. Your shipping times are too long, Takes too long from order date to the shipping date.

The only problem I have is that all items I order are to be left at my front door and not on top of our mailbox which is across the street from our house where it can be stolen. I always request that for that very reason, for security reasons all items that I order are to be left at our front door.

This was my first experience ordering from your website. It was easy, clear and relatively fast. Products were clearly indicated with price and shipping was good. I will order again when I need products. Thank you.

Easy to shop Name Brand Vitamins products and compare pricing. Simply type in the Brand Name you are interested in the Search Bar. All of the choices are readily available in each bottle according the strength of each capsule or tablet. Great Website!!!

I love Lucky Vitamin. I recommend it to all my friends & family. I let them know these are the best prices & excellent customer service. I was able to use a coupon for additional discount. The products are of the highest quality.

I've mentioned it before and I will say it again. Your company is doing everything right. Don't change a thing! I love your brand limits to only natural things. Amazing prices (90% of the time, you have the best prices on all products!). Free shipping option. Rewards. Etc. DON'T CHANGE ANYTHING! :)

I have ordered merchandise from you for several years. I have always received it on time, never had a problem and have been very well satisfied with your customer service. Will continue to order from you. Happy Holidays to you all.

Looking for **, you do not carry this product. I can find it locally, but prefer to order all items together, online. I have found that it works great for me. My husband takes the 3 mg dose and it works great for him.

No complaints. I ordered 24 boxes of Yogi tea. This is my 9th order for this product in this quantity. I've been happy with the online ordering and the prompt delivery. The only thing I would suggest is to shave a few more cents off the price for bulk orders - to stay competitive. I have found the same tea on grocery store shelves for 5 cents less than Lucky. Thanks.

I have had an auto-ship order in-place for over a year. Prior to establishing the auto-ship, I ordered the same, plus other items on a regular basis. After ordering regularly for more than a year, it suddenly became unreliable to order my multi-vitamin. It was always back ordered. So, in order to help LuckyVitamin better regulate their inventory, I established the auto-ship. That made no difference. When my auto-ship was due, the multi-vitamin still went on back order & it sometimes took an additional 2-3 months to receive my full order. Now, your system lost my auto-ship order all-together!!! You're right, I'm very unhappy.

Not too long ago I needed to return 2 items I did not mean to order. The return was very easy and no reason was required. I opened one of the items when I received it and this was not a problem at all. I have made 2 other orders since then and have no issues with any items. The selection on the products Lucky carries is awesome. I will continue to order when I run out of the items I use. I also like the free shipping when you spend over 49.00. Not only do I compare prices on what I need with other sites but I always find a better price with LuckyVitamin.

Great user interface. I found what I was looking for very easily, took advantage of an incredible sale, and was very satisfied with the ease of shopping at LuckyVitamin Corp. I will definitely recommend this site to my friends, and will return myself.

I was having trouble for 3 days placing an order. When choosing PayPal for payment method, the circle just kept spinning, not processing at all and when I tried regular check out, the same thing happened. I spoke with 3 reps who did not help with this at all.

I often buy some products for my health and my Beauty. And I feel very good. This is so important for my age and for my menopause symptoms. This products really helps for the hot flashes. The collagen is so important for the menopause process.

I do hope the back order items will be shipped out ASAP. Bit confusing though with the promotions. I saw somewhere on website that order above USD 25 would be shipped 2 days to arrive by Dec 20, but during checkout (order amount was over $130) but only shipping option was 1-6 days. This month LuckyVitamin beats Vitacost and amazon!!

I love your website. Your customer service and all your selection. It's great. Yikes, I can't believe I am speechless. That just doesn't happen. I have recommended your website to friends and family and will continue to do so whenever I get a chance. Keep up the good work.

I had ordered through Amazon and received a 10% discount coupon. I tried to apply to my order but it didn't work. I also assumed shipping was free, but only in the US. I assume the coupon is only good in the US also!

The website is great and the buying experience is fine... Fluid... I wish the free shipping was faster. :-) Otherwise, my experience interacting with the site has been good, enjoyable and conducive to me returning for future purchases. :-)

I trust LuckyVitamin to provide quality products at low prices and they haven't let me down yet! I have bought supplements to lower my husband's blood pressure and other supplements for general health. The golden milk is something that I had not seen on other supplement websites.

Pleased with clarity and ease of use of site but did not understand why I only received about 5% discount when it said 10%. Possibly I have not read the conditions properly but I will continue to look at your site as the product range appears to be good.

Lucky Vitamin Company is excellent as their products. I have been ordering the ** for the past three years and have been very satisfied. Keep up the excellent service. I highly recommend this company and its products. This is one company that I can depend upon.

Ordering at LuckyVitamin is relatively easy though I feel like the website is a bit slow... Sometimes catching up with itself. I do appreciate how many items you offer. Choices are great and the prices are very good. I will continue to shop here.

While I LOVE to shop here, I really dislike all the follow up emails I receive - have tried to unsubscribe, but had to mark as spam. Thank you for the fair prices, GREAT free shipping offers, and timely shipping. Will always shop here first!

I have been ordering from you for over five years and I could not be happier with the prices and how quick I get it. I tell everyone to order from you. I do home health care so I meet a lot of people.

I find everything I looking for with free shipping and good prices. I really like it and I will recommended to anyone, I don't have to be in different places to get what I want, this is my second time I order here and I will continue to do it. Thank you for a good services.

When I was placing my order after putting 13 items in my cart totaling over $100, I thought I would get free 2-day shipping like the website stated. It is VERY misleading, as none of my items qualified. Looks like a bait and switch, very bad.

Lucky Vitamin offers an abundance of products and they have lower prices. The orders ship rapidly. Online ordering is very easy. I have never had a problem with any products, orders, or deliveries and I have been a customer for several years.

It is so easy re-ordering. I just went back to a previous order, clicked on the items I wanted, clicked update and I was done. You have so many good products that I order from here often. Thanks for a quick process! The more organic and cruelty free products you get, the happier I'll be.

I have ordered several times through LuckyVitamin, I have never been disappointed in the quality or the promptness of their deliveries. Their prices are excellent and I have recommended them to several people. I do have one item on back order through them, but I don't expect any problems with that.

It is frustrating when the address options are so limited. I live in Poynton (village) Stockport (nearest town) Cheshire (County) U.K. or Great Britain. The only option was Poynton as the City, and Cheshire East as the region. Cheshire East is the County Council local Government region, not the address. Cheshire is all that is needed, especially as Cheshire East are despised as a local Government.

I love that you are able to provide such a great reasonably priced site for organic/natural living. The only thing that I would change would be shipping. If you could do free shipping without having to purchase a large amount, I would honestly order more. I do understand though, and I thank you for such a website.

Bought it years ago, but now it's the second time, and I got a gift. It's fast, simple, but above all they have a lot of variety of products. And the prices are very good. I am very happy and I will continue to buy. I advise my friends to sign up to LuckyVitamin.

I usually order these two products from Amazon. This time I decided to check eBay and found a link to your website. Prices for both products from LuckyVitamin are better than the cost for the same products from Amazon. Payment through PayPal was easy and seamless. I await my shipment and would definitely recommend to friends if satisfied with overall experience upon receipt of my order. Also looking forward to Rewards. Thank you!

On this particular order I experienced website problems during check out. This has happened before. The screen just starts flashing and the page won't load. I have to close and reopen the site to continue. Other issue: I order frequently from your site and I am finding that after I place my order, an item that was listed as "in stock" when I ordered it, suddenly becomes on back order when I get my confirmation. When it is something I really needed this is annoying. Just thought I would mention it.

I use 2 online sites to order food for my family who have a range of dietary needs. LuckyVitamin is easy to use, and often have sales that rival my local coop. I appreciate the fast shipping and the fact you accept PayPal is an added benefit! Thank you.

I appreciate that my back orders do not get canceled. They have all eventually been filled. Choline Cocktail from Twin Labs has been hard to get, yet Lucky has always come through! Please keep the flow of my favorite product. The site is also very easy to use.

Thank you LuckyVitamin for your excellent service! Kiera was my customer service representative today and she was awesome. Your service is awesome. Thank you for your site. I always tell all my friends where I get the best products and the best service.

I accidentally found this website while struggling and looking for eye creams... I found it all here and the transaction went really smooth. I loved the prices. When I receive my first order and if everything is good - I will sure be a loyal customer.

Happy that you carry a product I love, the Aubrey Men's Shaving Cream, City Rhythms. I know it is on back order, and I hope that the products which are available for shipment are received in a timely manner. Hope to get it in a week.

It is always my absolute pleasure to visit your website from time to time. Prices are good. Delivery is always timely. I buy large amounts of the items I need, some I use to make gifts. Hoping this latter experience will be pleasant given the holiday season. Thanks and I am looking forward to receiving my items ASAP.

Love LuckyVitamin... I'm so glad I found your website so many years ago. The ease of ordering, all I have to do is type in a word and so many different things appear for me to choose from. Never had any issue with any of my orders. Will continue to be a member and pass along the word about LuckyVitamin. Happy Holidays to everyone at LuckyVitamin!

I want to say that it has been two months and I have not got my order from Lucky Vitamin as promised. Also I made the payment of Rs. 2369/-. My order number is **. This is defaming the company and soiling its reputation. I will never make an order from Lucky Vitamin in again. Also, I will ask my friends and relatives to not make an order from Lucky Vitamin.

LuckyVitamin offers satisfactory prices with a large selection of trusted brands. When I search the internet, I almost always come back to Lucky for our supplements. Their prices and quality products make them a leader in online supplement shopping.

Prices were good but didn't like having to constantly compare to see what the better choice was as it was time-consuming to click on ingredients picture for each product. The process of placing the order was quite easy and proceeded without any hitches.

I still love you and your products, in fact I would go as far as to say that you are my favorite online or offline resource for supplements. The reason for my 4 star rating as opposed to my usual 5 star rating is that I went through ordering on the "Bounce Back" offer for a $10 gift Certificate for my next order of $75 or more, and there was no mention of it on any pages or my invoice. I just felt a bit puzzled. I know from past experience that all I would need to do if I were not to receive it, would be call your Customer care department and you would fix it, so at no point was I concerned.

Easy to navigate and checkout. I will probably return to check out other things I might need or want. Our prices seem to be competitive as well --- I will come back the next time I need to check something out. Thank you.

I do love LuckyVitamin.com! Today I placed an order w/ no problems but several times on different days last week part way through shopping, my cart would empty itself & I would need to begin all over again. Almost gave up! Frustrating. :/

Great first experience with your company ordering online. Wish I found you earlier. Can't wait to get my order. Your website is easy to use with great search criteria making it easy to narrow things down. Having the shipping option to include duty and taxes is a great option.

You asked for comments on how you are doing. Since this is my first, or maybe my second order, I am not sure. I will let you know once I receive my products. I like the website and it is user-friendly. If I have any problems, I will let you know.

It is easy to order, with the client # and info already plugged in. I do have concerns about security so would appreciate getting more reassurance of the measures your company takes/maintains to protect credit cards and clients online. I am happy with the delivery and prices. Customer service people not as friendly as I'd enjoy; they are okay, just not as warm as other employees I've ordered from.

Easy to order and update. I use this supplement because my doctor recommended it for my immune system and thyroid. It gives me lots of energy. So it's easy to order from this company. Since I moved from Michigan it's the easiest way for me to receive this.

Do not add junk to my order, whether it's free or not. That's just a waste of money and product that I will have to throw away. Also, I don't order your dried fruit because your prices are extraordinarily high, especially for such small packages.

I'm referring to an order I placed several months ago for several bottles of amazing herbs moringa liquid (which you no longer stock). When I called about a problem with that order, the customer service rep said I would receive a $10 credit on my next order (which would be this current order). Would appreciate if you would apply it now. Thank you.

This type of Vit C has changed my life. I keep ordering so much because I keep giving it away. It is easy on the stomach being buffered and time released. The ingredients are awesome. It total erased my easy bruising. Also great for aches and pains. The ingredients are the secret.

On November 27 I ordered the Omega Fish oil. Since I haven't received any notifications as to shipping and/or ETA, I wrote an email 3 days ago. Again no response. Starting to believe this website is a scam and I lost my money!

I was disappointed to come back to my order that I had made and found my cart empty. With Amazon I can leave things in my cart for as long as I want and when I get back to finally place the order everything that I had searched for and put in my cart was still there waiting for me. Is there something you could do about future orders?

I am completely satisfied with all of the products which I have purchased. I have purchased many times and I am always satisfied. I love the rose water beverages and the gummy vitamins. I will continue to be a customer for a long time.

I like ordering from you folks. Prices seem very good, orders arrive quickly. However my biggest problem is just the way your web pages load seems very slow and jerky. Not smooth as is a lot of other sites. I don't think it is my computer or connection. I do realize that you have a lot of different brands, different products, different sizes that often have to be sorted through to find the one I want but think maybe the website could just operate a little better.

I found your prices very good! Shipping costs also are very low compared to other vitamins companies in uk. Well done. Do not change! Ps: My new client discount code get5 DID not work so I DID not get any discount... :(

It would be very nice to have a button to review my previous orders. It seems like my product is much more expensive than what I paid in the past. Also, this close to Christmas I expected some type of sale or promo code and all you offered was $5 off for new customers.

Everything went great except the shipping charges were not intended to be an extra $16. New to your site takes some getting used to. Will be back to order more supplements. Need to know that cookies were required to log on to your site. After enabling cookies it went ok.

I just placed an order. I'm hoping to get the same prompt delivery as I did with my first order. I appreciate the competitive pricing and wide range of products. I do wish there was a good way to figure out quality levels in competing products.

I always buy my supplements from LuckyVitamin. They have a variety of products, so there is a lot to pick from. The delivery is prompt and the savings is great! LuckyVitamin is my go to place! You will not be disappointed to shop with all the selection and great prices!

I have never had problems. The more I use your company, the more I learn. I will be back! I have recommended your company to all my friend and relatives! Thanks again! Happy Holidays and a Blessed New Year to all!

Love LuckyVitamin. I have ordered multiple times in the last year and each time was very happy with products. The orders come quickly and are accurate. Thank you for having such integrity. Each order was correct and was shipped within hours of my ordering.

I love the selection and that you have most everything in stock. The sales have been great and actually stuff I use, not just stuff you're trying to get rid out of your warehouse. :) Your prices are competitive. Many lower than where I usually shop. The website is super easy to navigate and use, even for a computer illiterate! And I like that this is a family endeavor.

I wanted to order 3 bottles of ** joint and hip gravy. I tried 3 times. Your computer system would only allow me to order 1. There wasn't anything stating that you were limited to one bottle. This is disappointing.

The shipping is expensive - cost me like the product itself. I even would like to get a long run shipment but in low cost price and the website is too "loaded" and not so clean - I can point on what exactly but it felt a bit mess. Everything else is perfect.

I love this site and order from it often. I have never had any problems. I have enjoyed every product I have purchased. My orders arrive very quickly and intact. So far I have received all of my shipments at once. Some companies send things out at different times. I recommend this company to my family and friends. Thank you Lucky Vitamin for making your site so easy to use.

Your company is my all-time "go-to" site/place for all my vitamins. You rate AAA+ on cost, quick delivery, and never any problems. I do have one request however if it's at all possible, I was eligible for free items however I do not chew gum. If there's another freebie option you could throw in I'd love it. I love soaps, lotions, essential oils, candles, etc... if not, no worries... I wish you ALL a very very Happy Holiday Season. Thank you very much!!!

I was very glad that you had the Red Root I was looking for, but was also looking for a promo code as a new customer. I was not able to reach anyone on the chat line and your computer system seemed to be less than responsive, i.e. very slow.

I love the extra information on each product to help me decide what to order!!! There are great incentives offered by your company which leads me to order through your company and not through others all the time. Thank you for your great service and offers.

Your products are fine (love them). Packaging is great. Shipping is great (even though you have B/O's 4). I have recommended your products and cookies to my friends & family. Keep up the great service...

I have ordered several times from LuckyVitamin and was always pleased with the products as well as the service. Good selection and good quality of products. Easy to use site. Could sometimes be clearer about the use of product.

For many years now, I have ordered from Lucky Vitamin and have found them timely in deliveries and having most of the products that I wanted. Their website is well done and I have no real problems with the site. I almost always get the free shipping.

I have been a LONG TIME customer of Swanson Vitamins and can ALWAYS get a coupon code worth at least 10% off order. While it is not much, this is not true of your website. I had an item order before this one which was not available on Swanson so I ordered from you and wanted to see if I could start to order more with you but EVEN the little $5 coupon code would not work because it was for first time customers only. It would have been nice to be able to use it. I do not know if I will continue to order from you because of NO available coupons. While it seems little, it is the LITTLE things which mean the most to customers. Thank you.

When I initially purchased from the company everything was perfect and the products were great. The last time I purchased online I was unable to go pick up the package because I was not in town and I received notice that the package had been sent back to the original sender. When I called customer service I was told that I could get the money refunded.

Had good experience on first order so I ordered same product again. However before 2nd order arrived I discovered that the product caused dangerous insulin spikes. Doctor recommended that I not take that supplement anymore. 2nd order arrived, opened it up, took out the return label, boxed up and sent back for refund explaining my medical situation. 3 weeks later company emails me and says only partial refund because only 2 vials had arrived--out of a box 30! Why would I send back ONLY 2 vials out of a box of thirty? Tried to explain this to "customer service" and she said her warehouse manage verified that only 2 vials arrived in the box. Still no full refund. Will NEVER order anything from this company again.

I ordered meal replacement powder from them early this year, but then found out the powder had been recalled for salmonella. They sent me the recalled product well after the recall date and never made any effort to tell me the product was recalled. I let them know how I felt about that, and they offered me some kind of substantial discount on a future order, so I placed another order or two after that. One order I placed in March however never shipped. My card wasn't charged, so I just wrote it off as them not wanting me as a customer anymore after I'd made my feelings about them known before.

Order placed, 2 days later shipped, 1 item out of stock then messaged it was also shipped but looks like all are shipped in same box. So, did they delay shipping until out of stock was found. Regardless, DHL was mode of shipped and experience with that carrier is not good either. Will not buy from LuckyVitamin ever again. Will warn others the same.

I placed an order on October 31; received the order on November 7. Incorrect items shipped to me. Sent the package back the SAME day for a refund AND called Lucky Vitamin to notify them. Now it is November 17 and I have NO REFUND for an incorrect shipment. I told LV I would dispute with my bank and they told me that if this is the case, they cannot issue me a refund!! Ridiculous!!! I will NEVER DEAL WITH THIS COMPANY AGAIN!!! LV is still holding my money hostage and I have no product from them.

While booking it mentioned 8 to 10 days. But after 30 days I still didn't receive the shipment. According to them 8 days to reach customs and don't know how much time it is going to take from there. This info is never mentioned while booking. If I ask for status they reply me to go and check with customs, and never with details. Very pathetic experience and bad part is intentional misleading information. This is fake website, please don't order from this.

My name is Chris **. I bought vitamins from LuckyVitamin.com. When the goods came into the country, I paid the customer's duty and got a letter a week later through my letterbox to say the goods had been delivered to me and left in the porch. There are 24 flats in the block, I went to all the flats and asked them if they had seen the goods, and no one had seen the parcel. I sent LuckyVitamin.com an email to say I had not got the goods, as they were left in the porch by the so called driver. LuckyVitamin.Com came back to me to say the goods were left in the communal porch of my block of flats. I DID not ask anyone to leave my parcel in the porch. I DID not get my parcel. I DID not ask for it to be left in the porch. I wanted it delivered to my front door.

I had ordered a product in September and was supposed to get delivered by October 1st. It has been 5 days since then and no updates yet. I had been mailing them for a week now and they do not have any information. They have stopped replying to my mails and messages. This is the worst site ever. They do not even reply to your queries. PLEASE DO NOT BUY ANYTHING FROM THIS WEBSITE.

I placed an order for 2 items and received an 'order cancelled' email the next day. No reason was stated. The email also stated 'my card was not nor will be charged' which is a BOLD FACED LIE! My card was definitely charged and, a day later, I am still waiting to hear from them. I will let my bank know this was a fraudulent charge tomorrow and will start filing complaints everywhere I can find an opportunity. Based on my first experience with Sam the Wellness guy, he and his company suck big time. I don't trust anyone enough to post a receipt to get the Verified Buyer label. Sorry. I have posted images of the ordered items and the cancellation notice (with the 'won't be charged' statement) along with a screenshot of the charge on my bank statement. Run screaming. There are others that aren't incompetent and liars.

I looked for vitamins and came across Luckyvitamin.com website which only happened to have what I was looking for. I pay for my order which included delivery cost of £8.23 for shipping but while I was away on holiday I have received the email asking for an additional payment of £18.29 customs clearance!! This totaled £26.52 for shipping which is about 44% of my order amount of original order!!

Ok, so here is my Lucky Vitamin story. I was in need of ** -- just the powder, no ** fillers like the capsules -- and could not find anywhere with just the powder. A lot of places sold the caplets but no powder, no Sir, so finally I stumble upon Lucky Vitamin, and they have both things I need, at prices that seemed too good to be true, so after searching other sites with no luck (no pun intended) I without hesitation ordered what I needed from them.

We have been Lucky customers for many, many years. Within the last year or so, the service has gotten far worse. They don't pack very well and items often arrive damaged, leaking, etc. My latest complaint though, is the the largest. I sent an email and asked them about their ground shipping. We get our mail at our post office box. We do not receive anything by USPS at our residence (our choice). Samantha ** replied back and said ground shipping was FedEx and the free shipping was SmartPost through USPS.

I ordered a product (bath soap) on 6/16/16, I received the order confirmation. 2 days later I got an email that said the product was Out of Stock. I asked them to keep the order and fill it when it came in. After 1 month, I requested that the order be cancelled (I found the product on Jet.com), I received an email that the order was cancelled. Then 2 weeks later on a Sunday, I get an email that says my Order has Shipped.

I bought 2 ** from them and was promised that I would get it by Jan 28-31. I never received the product but was charged. They were having logistic issues. Fraudulent company. I would never buy from them.

I placed an order to be shipped as a gift to a location in another state. The same day, I called to cancel the order and was told that cancelling my order was impossible unless I could track down the package at the FedEx shipping warehouse using a tracking number provided. Absolutely no reference was made about the order or cancellation process of LuckyVitamin at the time of the order.

The packaging is great, the product ordered seems to be all in check. Long delay in receiving item possibly due to customs getting involved. Paid for product plus shipping cost but was not advised of extra cost (import taxes to UK) on the online purchase, so came as a 'massive' shock with the extra charges, especially as it was very high!!

Yes I usually give companies the benefit of the doubt. But this company is just straight nonsense and unprofessional. I ordered some pre workout, and some protein. A couple days go by still no update of when they are shipping. I look at my bank statement and yes they charge my card. So I email them and I don't get a response. I call them and a women says they emailed me that there was a problem with my order, that they cancelled my order. I will never ever do business with them.

I placed an order in March 2016 to be shipped to Toronto, Ontario, Canada. It arrived at the post office requesting an additional (large) charge. When I emailed LuckyVitamin they stated, "No problem. Just refuse it and have it sent back," and they would issue a refund. I emailed after a time and they stated that they haven't received it. I checked with Canada Post and they had shipped it back on March 21, 2016, and that it had been received at LuckyVitamin's corporate warehouse in Mississauga, Ontario, and it was signed for. When I contacted LuckyVitamin they would not issue a refund! I'VE WAITED (3) MONTHS AND NO PRODUCT NOR NO REFUND! I'm out about $100.00 Canadian. BEWARE OF DEALING WITH THESE SHYSTERS.

Lucky Vitamin does not live up to its promises of standards that they profess. I was given the runaround concerning my order that I had placed with them. I did not receive my product until two months later!!! ;( They never even shot me an email to tell me that they had to place a back order. Please review the ratings about this company before doing business with them.

Where do I start? Well the order arrived after about 3 weeks, but considering it's a probiotic and heat sensitive, it would be ineffective. So I emailed LuckyVitamin 3 times with a response saying after 5 days that if the problem still exists email them again. To which they took 3 working days to reply again (they sent me an email each time saying I'd get a reply within 24 hours). So I opened a paypal dispute because they won't contact me to take the product back and get a refund. The process has taken a very long time (5 weeks) to get to the point I can get a refund.

I needed some vitamins for my family in Europe. My friend was flying to that country and would take vitamins with him. On 04/27/16 I spoke with customer service of LuckyVitamin.com and was told that if I place the order before 10:00 AM PST, it will be shipped the same day and with Two Day Expedited Shipping, I would receive it on Friday 04/29/16. I paid extra $27 to expedite shipping, instead of free shipping to get the products on time. I placed the order on 04/27/16 at 9:47 AM PST. I didn't receive my order on time and checked tracking number. Estimated delivery time was 05/02/16. I spoke with customer service and got the answer, that I placed the order after 10:00 AM PST (It is not true!). Their error cost me several hundreds of dollars, many extra hours and nerves. Before placing an order with LuckyVitamin.com, ask yourself if you want to have this experience!

I've been shopping at Lucky Vitamin for about ten years now and I have never had a problem of any kind with them. My merchandise always arrives sooner than expected and every order has been fulfilled. I wish we had a Lucky Vitamin store here in Kaua'i - it would be fun to see all of the items they carry. Oh, and they always send me a little gift with my purchase.

I had ordered some vitamins from luckyvitamin.com. They claimed to have dispatched my order, but I never received it. The tracking information showed clearly that it never reached me. These people simply claimed that I had ordered through a non-insured shipping method, and the package was lost. These guys are frauds. Never ever buy from them. Good riddance.

The only reason I even ordered from them was because they offered same day shipping. But for whatever reason, my order did not get shipped until 2 days later, even though they did create a shipping label on the same day. I told them that, and at first they tried to give me a $5 coupon for my next order. But I checked their own FAQ, and they promised to refund $5.95 if shipping is delayed. So I respond to them to let them know what their own FAQ said, and they had the nerve to tell me they did ship the product on the same day, even when the FedEx tracking clearly said the ship date was 2 days later! At this point it's not even about the $5.95 anymore, but you can clearly see this is a company that makes promises to customers it has no intention of keeping. So if you're banking on their same day shipping deal, forget it as that's not going to happen.

Ive had a TERRIBLE experience ordering from LuckyVitamin.com. TERRIBLE. First, on May 14, 2016, I ordered a product when the website said the company had 10 of them in stock. Next, they immediately charged my credit card. I received nothing from the company. Not a confirmation email. NOTHING. A few days later, I emailed LuckyVitamin.com through their website to ask about my order, because there was still no tracking number for the order. It's been several days since then. I have still received NOTHING. Not one word.

NEVER! NEVER order anything from this company because you are going to end up being frustrated not having your package delivered! This company has absolutely poor customer service, actually the worst that I have ever seen. I placed an online order with them on May 1, 2016. I paid even $13 more to have my package shipped via priority DHL. However, after 10 days, I did not receive my package. I started calling them again and again, and each time they told me that they could not take any responsibility if the package was delayed. Now after 20 days, I am still calling them and even though they promised that they would take care of my order, you guess what!! THEY ARE LIARS!!! I am really frustrated now and I do not know what would happen to my $82 that I charged right away after placing my order! NEVER SPEND A DIME WITH THIS TERRIBLE COMPANY! NEVER!!!

Ordered, paid, did not receive shipment. When I investigated, my shipment was sent to a post office box (not on my shipping address). Customer service refused to take responsibility for their error, and just told me they would investigate. I guess I can kiss that $30 goodbye. And LuckyVitamin can kiss my business goodbye. I'd rate you lower, if I could. You get a ZERO.

I ordered a product from LuckyVitamin but did not receive anything. When I contacted them they simply stated that the shipping method was uninsured and so they would not refund the £7.98 postage cost. They failed to provide any proof that the order had ever shipped. It seems from other reviews this is a reoccurring problem. I wish I had checked this site before ordering. I would advise you to stay away.

I placed my order 5 months back. No response from their side for months. Very disappointed & disheartening experience. I order in good faith but a very irresponsible behaviour from their side. Now they are saying, "Your order was not insured." How do I know it was dispatched? I paid by credit card & can't get my money refunded. I can't track my order and they are asking me to go to local custom. How do I know it was really dispatched? I would advise people don't go for that.

I purchased Castor Oil from LuckyVitamin.com 24 days ago and still I have not received my order. Their support not supporting to their customer at all. They only send the predefined mails with some one-liner comment. I am raising tickets since 7 day of my order but they are still saying maybe it got stuck in customs. No proper tie up with delivery partners. LuckyVitamin.com is fully fake.

I ordered 1 supplement. It was never sent. I kept on mailing them. After 3 months they replied that, "Your product was lost." I asked 4 refund almost 1 month ago. Still not received it, no inputs from their side. Guys please don't buy anything from this site. It's all fraud. A piece of **.

I ordered 4 one gallon bottles of Aloe Vera juice. Only 2 made it to me. The others were damaged in transit. Over the next 2 months, they sent repeated shipment of bottles to replace the two broken ones. Every one was damaged in shipping and the juice spilled out. Customer service was attentive but shipping was a disaster! Out of 10 bottles of product shipped only 2 made it intact. The rest were broken and the juice spilled out.

The worst customer service!! I placed an order online using PayPal. Then I called and canceled the order within an hour after. I found a better deal at a local shop for the same product. They send me an email confirmation about cancellation. After a few days I notice they charged my PayPal account. I called them about it. They told me they had to forward a message to the manager to refund the money to my PayPal account. This was supposed to happen within a week. I checked after a week... no refund. Called them again and they told me that it was going to be done within 3 days. After the three days, no refund. Long story short, 3 weeks of dealing with the most incompetent company I've ever had to deal with. And ended up having to open a case with PayPal in order for me to get my money back.

This site will not allow me to use PayPal. Only want my credit card. I think this is because PayPal will address issues. They do not reply to questions regarding this. I will not buy online unless I can use PayPal. PayPal does offer assistance when a problem occurs. With credit card you're on your own.

We ordered 3 items of food supplements for shipment to the Netherlands. Only one arrived. The other two appeared to have been cancelled because they were suddenly out of stock. After talking to customer support we were told to re-order the items. There was no discount in (the substantial) shipping costs. Note that we choose a high speed shipping service which included import/customs and VAT charges for the 3 items ordered. So we re-ordered two more items, and guess what: Just one got shipped, the other one was cancelled again without any prior notice or choice. This company changes your order without any prior consultation, charges you costs for items which were not shipped. Avoid them.

Don't remember the last time I had a Poor customer service from a supervisor like I experienced today with Lucky Vitamin. They are very friendly to take order. BUT good luck calling them for refund/exchange or anything else... very mean and unpleasant customer service. Spend your money somewhere else who stand by you and help you with your needs in professional and humanely manners... not business!

I had very few problems with this company until I tried to delay an order through their website. I was sent on a wild goose chase seeking tabs that do not exist and am not impressed. I started off wanting to simply delay an order, now I am seriously considering terminating my relationship with this company.

Do not order from this company. They take very long to ship and don't let you know that some of your items are on backorder till a week later, and when you try to cancel the remainder of the order they say they can't because it's shipping. They claim order ship same day but it all a lie.

Hi! It said that the shipping will be in same day but it take a long time to ship and Very long time to delivered. I chat with them every day to try ship it fast, they said to me daily that we will ship it today but nothing shipping. Not recommend.

Ordered an item as a Christmas gift online Dec. 18. Item was marked "In Stock" and was to ship in 24-48 hours. Received a confirmation email, "Your Order Is Being Processed" with order number & tracking info, but tracking link was disabled. Product never arrived. I phoned Customer Service in early Jan. and was told order had been canceled because the manufacturer no longer provides the item. I checked the reputation of this company online and learned my complaint is not unique. Other dissatisfied customers warned that if the item is "Out of stock", don't order. Obviously, LuckyVitamin.com is aware of this complaint so they now label items "In Stock" even though items are not. My advice: Shop elsewhere!

Let me start off by saying that I have had to endured THE WORST customer experience EVER! After reading these reviews this morning, confirmed that it wasn't only me experiencing Lucky Vitamins company tactics/ethics and BS business practices. I have made 3 purchases with LV, only because of their prices. Thus far I have spent $290.71.

I was looking for Auroshikha incense as Wegmans stopped carrying it. Looked online and Lucky Vitamin had the best price. I ordered some and then decided to check this business out as I had never heard of them. Yikes! When I got to this site and saw all the 1 star reviews I was concerned... So called them at the number on my confirmation email. She assured me that these bad reviews were isolated incidents. Indeed for me that was the case. I placed the order late on 11/19, and received the package today... about 5 days. The packaging was way more than needed for the product, and I had an excellent experience with this company. With ordering, tracking, packaging, and receiving exactly what I ordered.

I placed an order with Lucky Vitamin then waited. Contacted them via email to ask where I can find tracking since the link they provided did not work. I then received 3 emails. 1 stated my order had been cancelled, the next explained there had been a glitch and they had to cancel my order but I could call them to reorder. The 3rd email was from Gianni who attempted to blame me and or my bank for the problem and that I needed to contact my bank. I emailed him back and informed him that I wanted my funds released since they were still "pending" as well as there was no problem with my bank. I sent another email and was given a reply by Chris that any money would be returned in 1-3 days. If it is not I will contact my attorney and the attorney general's office.

I placed an order for some vitamins for my son and in the next couple of minutes found a better deal on Nature Remedies, which offered an extra bottle of 180 vitamins with the purchase of 2 bottles, which was exactly what I ordered. I called Lucky Vitamin's Customer Service to ask them to cancel the order and they REFUSED even though I had placed it within minutes from my phone call. They asked me to send the vitamins back once I received them and I find this SO UNACCEPTABLE as I KNOW it's going to take PAIN to get my credit back and who knows what's going to happen. BAD COMPANY!

Placed a order. Wanted to cancel since it was BACK ORDER. When I called them they said the product just came in and I said to cancel the order because I did not want to wait another 6 to 7 business days for the item. She responded to me that the order was being picked and it could not be canceled and that they would still send the product and she did say that there would be a returnable label. Now I cannot understand why I had to wait any longer since I placed the order on October 19 2015. Very dissatisfied because they are holding my money for about a month.

Without realizing it, this company's website leads you to believe you're ordering from the UK - but you're not. This means that, although you're paying in sterling, when you get to the checkout you will be paying a lot for shipping (£7.26 on an order worth only £16.70). Worst of all, when the order arrives in this country you are liable for customs charges (£12.81 on this same order!). If you try and contact the company, their answer is basically "Hard luck, not our problem" and that's it. As you've (unwittingly) ordered from a company outside the UK, you don't have any real comeback under UK law. I've refused the order so I can't comment on the quality of the items but, given the tricky way the website leads you into believing you're ordering within the UK and the appalling customer service, I wouldn't be at all sure that the quality is trustworthy. Definitely best avoided.

Ordered three products and only received two. After about ten email exchanges they still do not understand the problem and keep confusing the issue. I paid for three so would like a refund for the third if it is not going to be sent. Pretty simple but I think they are having a joke at my expense!

They charged me for something they never shipped to me and delayed it for two months. They have the worst customer service ever.

I placed an order on website, spent time. Order was rejected for dubious reason. I think vendor should be punished for doing business not in fair way.

I made a purchase online. I then got an email saying that my order was on hold. When I called, they said that I needed to get an authorization code from my bank because it was flagged for fraud.... no problem. I called my bank and they said that the transaction was authorized just fine and there was no need for a code, nor did they have anything to give me. I then got my bank and Lucky SCAM on the phone together and they then changed their tune, now telling me that I need to call "VISA" and not my bank (it's a debit card). They gave me the phone number. I called and VISA told me and they referred me back to my bank because my bank manages my Visa.

They shipped items I did not order. I called to tell them and return the items but I was just put on hold listening to their ads. They really do not want returns.

I have ordered from Lucky Vitamin for the past 3 years for my business..A few months back, I signed up for their rewards program. I received a coupon code, from them, which I attempted to cut and paste into the coupon window they provide for such things, while placing an order. I was informed the code was invalid. Returned to my email and copied again, to ensure there was no error. The code still would not work. I emailed Lucky Vitamin and was told I need to be signed into my account in order to use the code.

I placed my order and received an email showing Tues 7/23/15 showing delivery Tues 7/28. Tues I check and it now showed Fri 7/31. Then it went to Thurs. I received the order this afternoon. They show that probiotics are sent in a cold pack. Not so there was a cold pack inside the box that was hot along with a very warm bottle of probiotics. I called, was told to return this at my own cost for refund. I left a message for a manager to call and never received a call. Cust. serv informed me that it stated on page where I ordered that I had to use a different more expensive shipping method since their cold pack only lasts 2 days. I finally found this in small print where no one would notice.. Never ordering from them ever again.

Hello. I had really bad experience with Lucky Vitamin. I order lots of things (food), I spent lots of money. But half of the products I received were damaged, bad, and old. They answer my email only after several days. They schedule with me a FedEx to pick the bad products. But no one arrive to take them. The cheating!!! DO NOT BUY FROM THEM!!!

If I could give them negative stars, I would. On May 23, 2015, I placed an order for $150.59 and paid for it via my PayPal account. Five minutes later, I called their customer service and cancelled the order and placed a new order for $211.72 because I had forgotten to order something that I needed. It is now 10 days later and I still have not gotten a refund on my money in PayPal for the $150.59, and I called and talked to their customer service department at least 3-4 times and they kept blaming it on PayPal, saying PayPal has to issue the credit. But when I talked to PayPal, they say that is not true. I asked for a supervisor at LuckyVitamin and they were not helpful at all and promised the money would be back in my PayPal account by NO LATER THAN Friday, May 29, 2015. But here it is, May 30, 2015, and no money.

I had an awful experience with this company. I ordered some probiotics over the phone and the person who took my order made it sound like she heard my address correctly and did not ask me to repeat it. I never got an email confirmation and then I called to find out if it had shipped out and the person who took my order not only got my email address wrong but also my shipping address was completely different from what I had told her. I was told that I would have to wait until the item was attempted to be delivered and sent back to them in order to receive a refund or to have it re-shipped. I called back when the item was sent back and they told me they could send it back out but would not pay to expedite the shipping.

Waiting for back ordered items since 03/21/2015. Called Lucky Vitamin May 1st, waited 10 minutes to speak with someone in customer service. Told shipment expected May 8, but expect to wait another 3 weeks for another shipment. I cancelled the order.

This seller keeps making the same mistake over again. The first shipment had a very short "Best By" date. The second order had the same problem. I accepted their refund offer on the first order. Their second order -- I wanted to return the order, but it turns out that I have to pay the shipping charges, and repack and carry it and transport it to FedEx. Having to pay and do all this work for their mistake is not a fair business practice. Stay clear of this seller.

Strike 1: failed to disclose in order process that items out of stock. Strike 2: failed to deliver on expedite shipping. Strike 3: failed to refund extra charges on broken promise of shipping. Instead the reps are trained to be disagreeable and argumentative. Lesson learned: Do not pay extra for any shipping! They are not allowed to make satisfied customers.

After placing an order, I got a receipt saying everything was fine. The next day, I got an email saying I must contact Lucky Vitamin within 24 hours or my order would be canceled. When I contacted them, they said my address didn't match with credit card so they canceled the order. This only occurred because their "inferior" shopping cart could not accommodate a PO Box in the billing address. But the biggest problem was, they "took my money" from the card and said it would "eventually" be returned. Had their shopping cart and gateway been set up correctly, it would've simply "disapproved" the card without taking my money. I got absolutely no satisfaction from customer service.

I placed an order that qualified for free shipping. An order arrived, however, it was not what I had ordered at all. I called the company's customer service line, waited on hold for 4+ minutes only to get an "attitudinal" Lauren who was not interested in this customer's service. I asked to speak with a supervisor three times and was connected to "Pat's" voicemail-> left message. No response. Went to the website's "live chat" where "Christin" stated she'd cancel my order, generate a full refund to be posted within 24-48 hours, and not require me to send back the package their company erroneously shipped to me. When I went to check the status on the account page of their website, I found that my order had indeed been cancelled, however, I also found that I was now being charged a shipping fee of $5.95.

In the past year I have already placed several orders with Lucky Vitamin with minimal problems. Recently I placed an order and accidentally used my shipping address in the same blocks as my billing address (they are different). Due to this my order was flagged by their fraud department. The order was placed on a Saturday and I called them on a Monday morning to correct the mistake. The customer service rep who took the call immediately changed the information and told me that everything was okay. That same day I received another email from their fraud department stating that this was not sufficient to clear the order for processing.

After spending an average $100/month for the passsed few years, I will never again order from Lucky Vitamin. It was okay at first and then the service went down consistently with damaged boxes and items ordered wasted, but they would rather send a replacement for damages than just package it properly to begin with. After just receiving an order last week, I received an order confirmation for something I did not order. In fact I had just received the item and had no need to reorder a week later. I emailed customer service to cancel this and was told it was too late to cancel and to request a return label when the order (that I did not place) arrived.

LuckyVitamin.com will not contact Paypal and have the cancelled order charge removed. Paypal is pandering to Lucky Vitamin. Order was cancelled 12/08/14 yet pending charges remain on paypal as of today, 12/21/14. Paypal is buck passing and Lucky Vitamin is not responding. They will! ADVICE: Check out any online vendor very carefully or you will spend months if not years attempting to get your product and/or money back.

I will get right to the point. I have had nothing but total problems with your company since I place an order a year ago and it was awful how you handle the shipping and the problem then. Your company never told me that it would take two weeks to get the products and then You lost the product. Then of course I made the DUMB mistake by ordering from your company again. Then You took my money fast enough and you charge me shipping and handling on this product. You never sent me an email telling me when it was shipped. Well of course it's five days later and I have not heard from your company at all. When I called and asked about your company your staff was very very very rude and said it will be shipped on nov 5 that is today. Why did it take so long to ship???? It's funny how the web can be a great place to tell everyone how bad a website and company is. I also will report your site and posting on **. Have a great day. I know how to say that, you need to teach your staff to say that. What a joke.

One of the worst jobs on packaging for shipment that I've ever seen. The box was so heavy the tape had come loose, and all of the items were literally just thrown in! Macaroni was crumbled, oil was leaking, chia seeds were all over the place, and customer service didn't give a crap! She just kept putting me on hold. And never even said "we're sorry for the inconvenience".

I had two items in one order and both showing available at the time of my order. One item shipped with the whole shipping charged, and the other item waited for 2 wks and didn't get shipped. I called them and they said it will ship in one week. Then the time comes, no shipment. Another week I emailed them to ask when they will ship the item and they said another two weeks. Two weeks passed and still no shipment. I called customer service again, they said the company got the inventory but it didn't get to ship to me.

Well, I apologize for my earlier review. I was just surprised at they way they handle payments I'm still not sure I understand it but it worked out exactly as they said it would. I received my products in a timely manner. They sent tracking numbers which were accurate. I got a little freaked out when I saw the way they approached payment and then looked online for reviews which were overwhelmingly bad. Either they have listened and corrected the Customer Service issues addressed in the reviews I read or the people reviewing just had an exceptional bad experience. So I jumped the gun. The products and pricing were excellent and the customer service was courteous, professional and quick. I will be ordering from Lucky Vitamin again and recommending it to others.

This was my first experience with this company and it will be my last as a customer. First of all, on the home page, they state in big red letters that there is free shipping on all orders over $49.00. My order was $68.00 so I was surprised when I got to checkout and found they had added $12 for shipping - I emailed and someone wrote back that it says elsewhere on the site that heavier items might require additional shipping charges. As I had ordered a yogurt maker, I gave them the benefit of the doubt and let that go even though I never saw the caveat referring to heavy items.

I have placed multiple orders with this company over a 2 year period. Every time I choose Standard shipping, it takes around 3 days to ship out on items that claim they are in stock and 8 to 10 days to get to me. This last order I placed, I chose UPS direct for $8+ shipping. My order was $75+ and I wanted it sooner this time to see what would happen. Come to find out, 5 days after I placed the order it still hadn't shipped. I'd been buried at work so I hadn't noticed it. When I logged into my account, the status showed Open order.

I placed an order to this company on March 4, 2011. I told them that because I was purchasing oils that I needed, I want it delivered the next day. The lady assured me that I would get it the next day, and that I could also pay to have an ice pack around each oil bottle. I told her I would like that. I called on Sunday and Monday to speak with a manager.