Lucid Hearing Reviews
- We require contact information to ensure our reviewers are real.
- Our moderators read all reviews to verify quality and helpfulness.
- We use intelligent software that helps us maintain the integrity of reviews.
+1 more
About Lucid Hearing
Lucid Hearing sells hearing aids starting at $199. While its products are still available through some major online retailers, its partnership with Sam’s Club has ended. Lucid Hearing no longer operates physical branches inside Sam’s Club locations, and Sam’s Club no longer sells or services Lucid Hearing products. At the time of publishing, Lucid Hearing’s website was not accessible, and its customer service number was not functioning.
- Prescription and OTC options
- HSA/FSA-eligible
- Easy setup
- Self-adjustable with Lucid app
- May be expensive
- Not many OTC options
Lucid Hearing Reviews
Filter by Rating
- (286)
- (89)
- (43)
- (35)
- (29)
Popular Mentions
- 4,955,484 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,955,484 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Nov. 10, 2024
I'm satisfied with the Lucid hearing aids. They are amazing. I like the quality. I like the Bluetooth capability and also being able to use my phone as a microphone. I love the actual program, too, where I can still modify the hearing aid to make minor adjustments. The one thing I noticed that's kinda annoying is the feedback to where the hearing aid tried to adjust for the surrounding, which is a little bit too fast and it tried to do multiple adjustments.
Mr. Norvell,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 5-star review. We are very happy to hear that our service was exceptional and that the quality of the hearing aids is meeting your expectations! We are committed to providing outstanding customer service and ensuring that our customers have the best experience. We are so pleased that we are able to enhance the quality of your hearing and help you hear better! Thank you also for your positive feedback regarding our Bluetooth capabilities and many of our other amazing features.
If you need any future support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Friday, 8am-6pm CST. Thank you
Reviewed Nov. 10, 2024
I am a Sam’s club and a Costco member. Watching the market, if I go to a regular hearing specialist, I will always be asked more than I can pay for the same thing at Costco or Sam’s Club. I made a trial and it worked fine. The first time I bought at Sam’s Club, I was told they had no financing plan. But the second time, it was available. It was like five grand and I could split the payments. Lucid was the best deal for me considering the technology, costs, and payment option, so it was a good deal for me.
The first time, when I was a new user, I went back for service during the four months because I was really confused about the new noises I was receiving. I had to call and tell the guy, “This noise is not good.” He configured it. I tested it again and the sound from the phone was not good. After 45 minutes, the guy had the best configuration for me. That was the only time I needed their service. But when I go to the store for groceries and I see the guy, he replaces the little outside pieces around the speaker. When the clip that holds the speaker was a little bit old, he replaced it under the warranty plan.
It’s my third time buying a Lucid hearing aid. I’m going to buy this again when I’m a member because they give me more best priced deals. I’m not really a fan of a brand, but I’m a fan of the technology. My favorite is that I can connect it to my phone via Bluetooth, and then I don’t need to hold my phone to talk to anybody or listen to music. This is by far the best feature I have. Most of the solutions in the market, they have a similar feature. I have three programs already set up on my devices. If I’m going to restaurants, for example, and have to have a conversation in a very noisy place, I can set up this programming.
In terms of the battery, there are two options. The first one is rechargeable, and the second one is the battery replacement. I really much prefer the second option because the rechargeable one lasts 11-12 hours. But I stay awake 18 hours a day, and so I remove the hearing aid after 12 hours and it takes some time to recharge. How can I keep living? The batteries last 4 to 5 days so, it’s much better.
The price could be cheaper since it’s still very, very expensive for the entire market. They have a $2,500 option, but the noise cancellation is not so good. It doesn’t work for me. The more expensive one has it, and so I really much prefer to go to the more expensive one.
Mr. Tompson,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 5-star review. We are very happy to hear that our service was exceptional and that the quality of the hearing aids is meeting your expectations! We are committed to providing outstanding customer service and ensuring that our customers have the best experience. We are so pleased that we are able to enhance the quality of your hearing and help you hear better!
If you need any future support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Friday, 8am-6pm CST. Thank you
Reviewed Nov. 10, 2024
I got my Lucid Hearing aids from Sam's about eight years ago. The purchase and the testing were fantastic. I've recommended quite a few people to Lucid. And I've had a few friends who actually got it. Could not be happier. The overall quality and features and great. The cost is comparable with the quality.
I went through quite a few pairs in those eight years, and I just got myself a new pair recently. One thing that I don't really like about the new ones is that they're not synchronized with each other. Like if you change channels on one, they don't synchronize over to the other one, to the other ear automatically. You have to do each one individually. That would probably be the only thing that I would change.
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 5-star review. We are very happy to hear that our service was exceptional and that the quality of the hearing aids is meeting your expectations! We are committed to providing outstanding customer service and ensuring that our customers have the best experience. Your recommendation to others means a great deal to us. We are so pleased that we are able to enhance the quality of your hearing and help you hear better!
If you need any future support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Friday, 8am-6pm CST. Thank you
Reviewed Nov. 10, 2024
We happened to be in Sam's Club one day and they had the hearing center there. So we went over and checked Lucid out. It was a nice experience. It was convenient, fast and thorough. I’ve had the hearing aids for about three years and I like them. I like the Bluetooth, the app and being able to listen to music. I can probably hear too much. It's too loud sometimes. But that's because the people I live with make a lot of noise. So I can hear everything from across the room.
Mr. Jackson,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 5-star review. We are very happy to hear that our service was exceptional and that the quality of the hearing aids is meeting your expectations! We are committed to providing outstanding customer service and ensuring that our customers have the best experience. We are so pleased that we are able to enhance the quality of your hearing and help you hear better! Thank you also for your positive feedback regarding our Bluetooth capabilities and many of our other amazing features.
If you need any future support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Friday, 8am-6pm CST. Thank you
Reviewed Nov. 9, 2024
The person who helped me explained the things to me. She was a very people person and I felt very comfortable with her. It didn’t feel like I had to buy the hearing aids. It was almost like you were getting invited to her home. They seem to be pricey, but when you start pricing around, it’s about $1,000 cheaper than all of the other brands.
I’m 100% satisfied with the hearing aids. I love them, and the technology. They’re comfortable and very clear. I knew my hearing was bad but I was getting by and comfortable with reading lips, and no one would ever complain other than my wife because she would try to talk to me from the next room. So, my wife is benefiting more from this. And day-to-day I’m learning on hearing different things and I realized people were talking all of that time. So, how many people were talking to me that I didn’t hear and that didn’t say anything that I didn’t hear them?
The only thing I could complain about is the battery doesn’t last long enough when I have it on Bluetooth. The batteries are affordable but you can only put so much technology in something so small. I would recommend Lucid to anybody else that’s looking for hearing aids.
Mr. Bourque,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 5-star review. We are very happy to hear that our service was exceptional and that the quality of the hearing aids is meeting your expectations! We are committed to providing outstanding customer service and ensuring that our customers have the best experience. We are so pleased that we are able to enhance the quality of your hearing and help you hear better! Thank you also for your positive feedback regarding our Bluetooth capabilities and many of our other amazing features.
If you need any future support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Friday, 8am-6pm CST. Thank you
Reviewed Nov. 9, 2024
Lucid hearing aids have not been the greatest, but I’m making it work. There have been some instances where it just stays idle by saying, “Lucid. Lucid,” over and over. The very first thing is sometimes, you just hear a kind of a weird noise that comes out. And then also, it just goes off, and then it’ll do that idle thing. It doesn't match what I try. That's probably why I'm so thrown off by it. They give you a demo when you first get the hearing test, and they let you walk around the store. That made them seem to be great. But the actual product that I got doesn't feel like it's the same that I had.
The one I tried in the store, they let you demo after they do the test, and then once I decided that I was gonna go with it, I did the purchase. Then they ordered the one that I have which I wear on the day-to-day. I've just been so caught up with things, and I honestly did not wanna go back. I'm just disappointed because it is a product that I need in my daily life. It's not what I expected, unfortunately.
Mr. Herrera,
Thank you for sharing your experience regarding our hearing center and hearing aids. Your feedback will be used to help us improve the experience for our customers. We are sorry to hear you have had an unsatisfactory experience thus far. We do strive to provide outstanding customer service and ensuring that our customers have the best experience.
Please call our Customer Solutions Team at 800-785-6052 should you like to discuss your comments further. Our team is available from 8:00 AM - 6:00 PM Central Time via telephone.
Reviewed Nov. 9, 2024
Lucid Hearing is a 10 out of 10 on the price, quality of service, and the bad ass rep behind the counter who also did my hearing exam. They have a reasonable price considering I went to Summit Hearing Solutions first, and it was gonna be $7,900 and that's after the $1,500 discount. Lucid’s $1,800 out the door was perfect. The representative there that has been working with me has been really awesome. I always make jokes about how happy I am with them. In the words of Forrest Gump, like how he says, “Hey, Lieutenant Dan, you got magic legs.” Well, I got magic ears.
Mr. Oathout,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 5-star review. We are very happy to hear that our service was exceptional and that the quality of the hearing aids is meeting your expectations! We are committed to providing outstanding customer service and ensuring that our customers have the best experience. We are so pleased that we are able to enhance the quality of your hearing and help you hear better!
If you need any future support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Friday, 8am-6pm CST. Thank you
Reviewed Nov. 9, 2024
I bought Lucid hearing aids back in 2014, and it was time to get another one. I spoke to Ms. Courtney from the Sam’s Club and she was nice to work with. She was really good because I had to work around the closing schedule. There was nobody else there but her and so, I had to wait a little bit for her to be available, or else when I was available.
I had to go several times because it was hurting the inside of the ear when I put the hearing aid in. We had to cut and cut, and I developed a little sore. It hurt every time I used the hearing aid. Finally, after the fourth time, we got it to where it didn’t hurt anymore. I’ve only had it for maybe a month but I feel like sometimes I can’t hear either way. I don’t know if it’s normal but I’m giving it some time. I also wish it would have been cheaper.
Ms. Castillo,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 4-star review. We are very happy to hear that our service was exceptional and that the quality of the hearing aids is meeting your expectations! We are committed to providing outstanding customer service and ensuring that our customers have the best experience. We are so pleased that we are able to enhance the quality of your hearing and help you hear better!
If you need any future support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Friday, 8am-6pm CST. Thank you
Reviewed Nov. 9, 2024
It's been about six months that I have the hearing aids. We were members of Sam's Club and Lucid had a store there. The rep was great. She was very thorough explaining the audiology exam. The hearing aids are fine. It's made it easier to hear people.
Mr. Kniss,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 4-star review. We are very happy to hear that our service was exceptional and that the quality of the hearing aids is meeting your expectations! We are committed to providing outstanding customer service and ensuring that our customers have the best experience. We are so pleased that we are able to enhance the quality of your hearing and help you hear better! It is great to hear that our APP provides you with additional resources and support.
If you need any future support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Friday, 8am-6pm CST. Thank you
Reviewed Nov. 9, 2024
I was in Sam's Club. It was convenient to get tested. The hearing specialist was very good, friendly and knowledgeable. The Lucid hearing aids seem to be fine. I’m able to hear more of what’s going on around me.
Ms. Plevka,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 5-star review. We are very happy to hear that our service was exceptional and that the quality of the hearing aids is meeting your expectations! We are committed to providing outstanding customer service and ensuring that our customers have the best experience. We are so pleased that we are able to enhance the quality of your hearing and help you hear better!
If you need any future support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Friday, 8am-6pm CST. Thank you
Reviewed Nov. 8, 2024
I have to admit I am disappointed. I purchase to be able to hear my wife's voice better and in a group of people talking. No improvement at all, still a struggle to hear someone sitting right across the table from me. It has me hearing footsteps better, paper crumbling and water streaming. I do not need those sounds elevated. I have tried the 4 default programs no improvement in my opinion in high noise reduction or wind noise reduction. The volume defaults to level 7 which hurts my hearing. It is so high. I end up reducing the volume on both ears to 1. I have to drive a 100 miles one direction to a Sam's Club that has a hearing center. This too is an inconvenience. I going back for the third time seeking improvements. So far nothing has helped. I find myself not wanting to wear them. Due to the high cost I am still hopeful I get the improvements in being able to hear my wife's voice better.
Hello Kevin,
Thank you for sharing your feedback with us regarding your experience with our hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Regards,
Micah R. Ruiz, HIS
Micah Ruiz, Hearing Instrument SpecialistCustomer Solutions Team
License #81039
Reviewed Nov. 8, 2024
I have experienced some problems with maintaining the settings I put into my hearing aids via my smartphone, particularly the volume control when trying to listen to individual speakers. I am unable to set and maintain individual voices. Also, my hearing aids are very uncomfortable after wearing 7-8 hours. Lucid representative Alan ** has made numerous attempts to correct but I still am experiencing problems.
Hello Spence,
Thank you for sharing your feedback with us regarding your experience with our hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Regards,
Micah R. Ruiz, HIS
Micah Ruiz, Hearing Instrument SpecialistCustomer Solutions Team
License #81039
Reviewed Nov. 7, 2024
My hearing aids quit working 10 days after the 90 day return window. I’ve emailed and called Lucid customer service several times and have yet to get a response. The sound quality is not great and I would NOT recommend purchasing this junk! If you have severe hearing loss, save your money and buy prescription aids!
Ms. Hosey,
Thank you for sharing your experience regarding our hearing center and hearing aids. Your feedback will be used to help us improve the experience for our customers. We are sorry to hear you have had an unsatisfactory experience thus far. We do strive to provide outstanding customer service and ensuring that our customers have the best experience.
Please call our Customer Solutions Team at 800-785-6052 should you like to discuss your comments further. Our team is available from 8:00 AM - 6:00 PM Central Time via telephone.
Reviewed Nov. 7, 2024
It is a difficult thing to go in for a hearing tests knowing you will not do well. It is not fun to spend what it takes to be able to hear. It is frustrating. I went to another hearing aid company before going to See Dawn at the local Lucid dealer. It was night and day difference and Dawn was great to walk through and explain all that was going on in what she learned from my hearing test. I received a lot more information and explanation from Dawn than from the competitor. Lucid has better technology and very comparable prices. Dawn was great to make this a good experience. Highly recommend.
Mr. Walsh,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 5-star review. We are very happy to hear that our service was exceptional and that the quality of the hearing aids is meeting your expectations! We are committed to providing outstanding customer service and ensuring that our customers have the best experience. We are so pleased that we are able to enhance the quality of your hearing and help you hear better! Thank you also for your positive feedback regarding many of our other amazing features.
If you need any future support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Friday, 8am-6pm CST. Thank you
Reviewed Nov. 6, 2024
The hearing specialist at Sam’s Club in Chandler AZ is amazing. Knowledgeable, thoughtful, goes the extra mile. Your lender (Synchrony) is not so efficient. Took 2 tries to get on auto payment. I don’t have any hearing aids to compare these to but they seem to work fine. The specialist in Chandler has been very helpful in trying to find the ideal set up.
Mr. White,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 4-star review. We are very happy to hear that our service was exceptional and that the quality of the hearing aids is meeting your expectations! We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any future support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Friday, 8am-6pm CST. Thank you
Reviewed Nov. 6, 2024
Got hearing aids at Sam's whse. Store, easy and convenient. Tech was awesome, model Liberty A32, model Id 1465, device type SIE A . Love the extra care and support from Lucid and its people. Ease of use and financing available. Found out brother, who is very savvy, and dollar wise had a pair also. Great follow up for adjustments, repairs, and additional parts. Highly recommended.
Mr. Einspanier,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 5-star review. We are very happy to hear that our service was exceptional and that the quality of the hearing aids is meeting your expectations! We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any future support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Friday, 8am-6pm CST. Thank you
Reviewed Nov. 6, 2024
I have spent a lot of money and a very low quality product. I was asked to come back for update/adjustment and tech did not show up to appointment. I called and was told to tech was not working that day and would reschedule. Never heard back and now trial period has expired.
Mr. Owings,
Thank you for sharing your experience regarding our hearing center and hearing aids. Your feedback will be used to help us improve the experience for our customers. We are sorry to hear you have had an unsatisfactory experience thus far. We do strive to provide outstanding customer service and ensuring that our customers have the best experience.
Please call our Customer Solutions Team at 800-785-6052 should you like to discuss your comments further. Our team is available from 8:00 AM - 6:00 PM Central Time via telephone.
Reviewed Oct. 31, 2024
I recently purchased hearing aids from Lucid Hearing through Sam's Club, and I'm genuinely satisfied with my experience. Initially, it was suggested that Lucid Hearing might be a good option for me. Since getting the hearing aids, they've significantly improved the quality of my day-to-day life. They're incredibly comfortable.
One of my favorite features is the ability to stream podcasts directly through the hearing aids—it's pretty cool! In terms of quality, the devices are fantastic and work amazingly well. I highly recommend them to anyone considering hearing aids.
Hello Kim,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 5-star review. We are very happy to hear that our service was exceptional and that the quality of the hearing aids is meeting your expectations! We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any future support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Friday, 8am-6pm CST. Thank you
Reviewed Oct. 30, 2024
I came across Lucid Hearing through an ad in Times Square, and we decided to try them. My daughter was born with hearing problems in both ears and needed effective hearing aids. She's used other brands before but was unhappy due to the excessive noise interference.
The hearing test with Lucid was quick, handled by a good audiologist. My daughter appreciates the Lucid hearing aids as they allow her to adjust the sound and volume according to her preferences. She also likes the custom fit, as they made molds to perfectly fit her differently sized ears.
My daughter is very happy right now using the Lucid hearing aids, unlike her previous ones which made everything unbearably noisy. She preferred not to use them at all. With Lucid, she loves them and wears them more often.
Hello Mayra,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 5-star review. We are very happy to hear that our service was exceptional and that the quality of the hearing aids is meeting your expectations! We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any future support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Friday, 8am-6pm CST. Thank you
Reviewed Oct. 30, 2024
I've had hearing problems for most of my adult life. I'm in my 40s, and my husband's been complaining that he has to repeat himself all the time. I decided to get hearing aids. Lucid Hearing's audiologist is located at Sam's Club, where I am a member, and I made my purchase directly at the facility. They fitted me with a hearing aid, and everything was very professional and well done. I paid extra for rechargeable batteries, and I charge them every night.
The hearing aids have significantly improved my daily life, especially at home, where I can now hear my family talk. However, it does pick up a lot of background noise, which can be jarring at times. This means I sometimes choose not to wear it. While the hearing aids are generally comfortable, they can occasionally feel itchy. It takes a while to get used to having something in one's ear.
The Lucid Hearing app has been very useful, allowing me to easily adjust the volume. However, the Bluetooth connectivity is weak. I like to walk and listen to podcasts and with my phone in my hand, if I don't hold my phone up close to my ear, it loses connection. When I'm walking, my arms are swinging, and the connection comes in and it goes out. Hearing other people talk was the whole reason I got the hearing aids, but I wish they could find a way to fix that as well. I'm struggling hard with that ‘cause walking is important to me, and people can't wear headphones over hearing aids.
I would rate the overall product as a 3 out of 5. It's a significant expense at $1500, and I don't have Medicare to pay for it ‘cause of my age. In terms of the app, I'd rate it a 4 out of 5 because I use it often.
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 4-star review. We are very happy to hear that our service was exceptional and that the quality of the hearing aids is meeting your expectations! We are committed to providing outstanding customer service and ensuring that our customers have the best experience. We are also pleased to hear our hearing aids have improved your quality of life. Our mission is to HELP PEOPLE HEAR BETTER.
If you need any future support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Friday, 8am-6pm CST. Thank you
Reviewed Oct. 29, 2024
I chose Lucid Hearing because it was conveniently located inside Sam's Club. I'm satisfied with the quality of the hearing aids so far and usually wear them while watching TV. I don’t use features like Bluetooth connectivity.
Ms. Tilley,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 5-star review. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052, Monday - Friday, from 8am - 6pm CST.
Reviewed Oct. 29, 2024
I initially heard about Lucid Hearing Aids at Sam's Club. Unfortunately, my experience with the product has not been positive. The hearing aids tend to hurt my ears after wearing them for about an hour or two, so I have stopped using them since June. This has been frustrating for my wife because she wants me to use them, but the discomfort is just too much. The pain felt like a sharp, aching sensation similar to when you're unwell, and it started from around March through June when I was still attempting to use them. In terms of features, the hearing aids have a small tan covering with a thin wire that goes into the ear. However, when using them, my hearing felt worse because it sounded echoey, and I could barely hear anything clearly.
Dear Timberly McFerrin,
Thank you for sharing your experience regarding our hearing center and hearing aids. Your feedback will be used to help us improve the experience for our customers.
Please call our Customer Solutions Team at 800-785-6052 should you like to discuss your comments further. Our team is available from 8:00 AM - 6:00 PM Central Time via telephone.
Thank you,Kathryn Benton (H.I.S.)
Customer Solutions Team
Reviewed Oct. 29, 2024
I decided to purchase a hearing aid from Lucid because it was available at Sam's Club, and they explained how it offered many perks for a lower price compared to other options. I completed the hearing test and purchase right in the store. Initially, it took some time to get used to the hearing aid, but I understand this is common for first-time users.
The device seems to be working properly. However, I struggled to connect it to my phone via Bluetooth. The store did not clearly explain this process, and it seems to depend on the phone type. I appreciated being provided with a phone number for assistance, which I plan to use. My favorite feature is the different sound modes, particularly the ability to switch to a mode that reduces wind noise. However, I've experienced discomfort because, despite having the smallest earbud pads, my ear canals are quite small, leading to soreness after prolonged wear. This feedback may help Lucid consider different ear types in the future. If they want to consider little ear people when they make them, that would be great.
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a review. We are very happy to hear that our service was exceptional and that the quality of the hearing aids is meeting your expectations! That said, we would love to get with you to help you resolve your connectivity concern. We are committed to providing outstanding customer service and ensuring that our customers have the best experience. I left a message for you to contact us and will be reaching out to you again personally to try and assist with any troubleshooting you may need. We hope to provide the best experience possible on this next step in your hearing journey.
For future support resolving any concerns regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Friday, 8am-6pm CST. Thank you
Reviewed Oct. 29, 2024
I recently purchased a hearing aid from Lucid after noticing some hearing loss. My experience with the hearing specialists during my visit was positive as they were really nice. However, I find the quality of the hearing aids to be somewhat lacking, specifically the Bluetooth connectivity. The reception is not satisfactory when connected to my phone for calls or streaming music and news. I've had my hearing aids for a little over four months, and while they have helped improve my hearing significantly, the Bluetooth feature is a letdown.
Despite adjustments made by Lucid to try and improve it, I've resorted to using an external device instead because the connectivity just isn't reliable. That said, the hearing function itself has greatly improved my day-to-day living, as I can hear much better now. I had a 33% hearing loss in my right ear and 37% in my left, and the hearing aids have considerably helped in this area. If there were improvements in Bluetooth connectivity, I believe these hearing aids would be even better.
Mr. Griffin,
Thank you for sharing your feedback with us regarding your experience with our hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Kathryn Benton (H.I.S.)
Customer Solutions Team
Reviewed Oct. 29, 2024
I have been using Lucid hearing aids after experiencing significant hearing loss due to an eardrum injury from a firecracker. I decided to try them after a free hearing test at Sam's, which showed I had about 50% hearing loss in one ear and 20% in the other. The staff there were really kind and provided good service.
I've never used any other hearing aids before, but I'm quite satisfied with Lucid. I appreciate their ability to change frequencies when needed, and the staff are helpful with adjustments. Functionality-wise, I've had no issues. I've recommended them to people. They have made my life 100% better by allowing me to hear people without asking them to repeat themselves.
Ms. Shaner,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and your experience and giving us a 5-star review! We strive to provide outstanding customer service and to ensure that our customers have the best experience. We are also happy to hear that you enjoy the overall quality of the aids and the amazing features they provide. We are also thrilled for your personal recommendation of our company to others.
If you need any future support regarding your aids, please contact the Customer Solutions Team. We are here for you every step of the way! We can be reached at 800-785-6052 Monday - Friday, from 8am - 6pm CST.
Reviewed Oct. 29, 2024
I recently chose Lucid Hearing because of their convenient location at my local Sam's Club, where they offered a free hearing screening. I've had hearing issues since childhood, so the accessibility was a big plus for me. The specialist conducted various tests, fitted me with the hearing aid, and discussed pricing options that best suited my needs. I completed my purchase in-store.
Since using the hearing aids, I've noticed a significant improvement in my daily life. My favorite feature is the Bluetooth capability, allowing me to adjust settings directly from my phone using their mobile app. Although everything was mostly perfect, I do plan to revisit the store to have the background noise adjusted by a professional, as handling it through the app can sometimes be tedious.
While I would highly recommend Lucid Hearing overall, I found the price to be a bit expensive, especially as it was an out-of-pocket expense without insurance coverage. Despite this, the customer service was excellent.
Mr. Wilson,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and your experience and giving us a 5-star review! We strive to provide outstanding customer service and to ensure that our customers have the best experience. We are also happy to hear that you enjoy the overall quality of the aids and the amazing features they provide.If you need any future support regarding your aids, please contact the Customer Solutions Team. We are here for you every step of the way! We can be reached at 800-785-6052 Monday - Friday, from 8am - 6pm CST.
Reviewed Oct. 29, 2024
I work in construction and my job started involving more meetings, which highlighted my hearing issues. I've known for a long time that my hearing was bad—it even kept me out of the military. I finally decided to get hearing aids after being recommended Lucid by a friend who got theirs from Sam's Club.
Before using the hearing aids, I struggled with not being able to hear certain ranges of sound. Now, with the Lucid hearing aids, I can generally hear most things, especially during meetings. It's an improvement, although sometimes I think I might ignore people out of a long habit of not hearing, but the devices work fine. I can function better now.
Hello Eric,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a review. We are very happy to hear that our service was exceptional and that the quality of the hearing aids is meeting your expectations! We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any future support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Friday, 8am-6pm CST. Thank you
Reviewed Oct. 28, 2024
Lucid Hearing was the most economical for what I got. I did not have an appointment. The rep stayed over his shift to make sure that he could do the testing and everything he needed to do and answered all my questions. He was fabulous. He has reached out to me afterwards. He told me he would always be available if any questions arose. Or if I had any problems with the hearing aids, to feel free to reach out. That was awesome service. I would highly recommend him.
I love that I can use an app. I love that the hearing aids hook up to Bluetooth in my car. One of the things that I like too is when there is a lot of background noise, I can go up and down on the volume. That is super. The rep told me about that. That helps a lot. Now that I have the hearing aids, I can hear things much better. I didn't realize how much I wasn't hearing until I put them on. I didn't realize how much I missed out on with conversations. My family had been telling me. I could tell that stuff was muffled and I couldn't hear some stuff and got people to repeat themselves. I've already told several people who have asked for hearing aids, one being a friend, one being a family member to use them. I've been very pleased.
Ms. Schubert,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 5-star review. We are very happy to hear that our service was exceptional and that the quality of the hearing aids is meeting your expectations! It is also great to hear that you are enjoying our Bluetooth capabilities as well as our APP. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any future support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Friday, from 8am - 6pm CST.
Reviewed Oct. 28, 2024
I have been using a Lucid hearing aid due to lifelong hearing loss, and the experience has been fine. The hearing aid has allowed me to hear things I couldn't previously.
Mr. Stafford,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 5-star review. We are very happy to hear that our service was exceptional and that the quality of the hearing aids is meeting your expectations! We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any future support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Friday, 8am-6pm CST. Thank you
Reviewed Oct. 28, 2024
The hearing test I went through was very eye-opening. I knew that I couldn't hear, but I didn't know how I couldn't hear. The doctor explained that it wasn't just the decibels but also specific letters I wasn't hearing, which was a relief because I thought I was just being stupid.
However, I haven't worn them in three weeks. I'm 49 and adjusting to having them in my ears has been challenging. It's the inner ear sensation that bothers me. In the morning, I'll wear them while driving around and working, but by the time I get home, I'm ready to take them out. It's more of an itchy, scratchy discomfort rather than pain. I've never been one to wear earbuds or in-ear devices, preferring over-the-ear headphones, even for shooting.
Even though I haven't been using them consistently, I've already referred Lucid Hearing aids to friends. They're more accustomed to having things in their ears. Overall, despite some initial discomfort, I find the hearing aids beneficial, and the experience has been quite enlightening. They reduce how often I need to ask people to repeat themselves, especially with letters I wasn't hearing correctly. Without them, I struggle more to comprehend conversations, but with them, such instances are less frequent.
Mr. Bailey,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 5-star review. We are very happy to hear that our service was exceptional and that the quality of the hearing aids is meeting your expectations! We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
It is great to hear that you have recommended us to your friends. Our mission is to HELP PEOPLE HEAR BETTER!
If you need any future support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Friday, from 8am - 6pm CST.
Reviewed Oct. 27, 2024
I first heard about Lucid Hearing Aids from my neighbor, who sells them at Walmart in Illinois. My neighbor informed me about the aids after a long history of tinnitus, which started back in 1976. Every doctor I'd consulted was unable to offer a solution, but my neighbor suggested checking my hearing. It turned out I had a 30 to 40% hearing loss in both ears and purchasing the hearing aids made a significant difference for me.
Functionality-wise, I mostly keep the aids on the lucid mode, which connects seamlessly to my phone—a feature I love. When I'm outside in windy conditions, I switch to wind mode, though the noisy mode isn't as helpful for me. I find the music mode particularly great when playing the piano.
Overall, I'd rate Lucid Hearing Aids highly, even though I have no basis for comparison as they are my first set. I wept a little bit when I first put them in because I had very loud tinnitus for so many years that when the hearing aids mitigated that sound that was always in my head, there was such relief. I would tell others that if anybody else has something like what I had, I would encourage them to give it a try.
Hello Chris,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and your experience and giving us a 5-star review! We strive to provide outstanding customer service and to ensure that our customers have the best experience. We are also happy to hear that you enjoy the overall quality of the aids. Thank you for providing us the opportunity to share with you our fantastic products.
If you need any future support regarding your aids, please contact the Customer Solutions Team. We are here for you every step of the way! We can be reached at 800-785-6052Monday - Saturday from 8am - 6pm CST.
Reviewed Oct. 26, 2024
I had a free test done by Lucid Hearing and decided to purchase a hearing aid. My initial experience with the specialist was a bit rough since they weren't there for the first appointment, which was disappointing. However, things improved after that and my overall experience was quite positive. The hearing aid has definitely helped me, and I appreciate that they are neither big nor bulky. The Lucid Hearing app works well too.
Hello Jason,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and your experience! We strive to provide outstanding customer service and to ensure that our customers have the best experience. We are also happy to hear that our product was able to help you hear better.
If you need any future support regarding your aids, please contact the Customer Solutions Team. We are here for you every step of the way! We can be reached at 800-785-6052Monday - Saturday from 8am - 6pm CST.
Reviewed Oct. 26, 2024
I purchased hearing aids from Lucid after my usual ear doctor recommended them. I interacted with a hearing specialist to get everything set up and paid for my hearing aids. I underwent several hearing tests with the hearing aids and the tests were similar to past experiences. Although I've had the hearing aids for a while, the mechanical feedback can be overwhelming at times. They're battery-powered, with the right ear lasting about four days and the left about five.
I use the Lucid app to switch to the noisy setting, which I find useful. I can change the settings through the app or on the headphones, and the app runs smoothly, making adjustments easy. However, I only have access to three hearing aid options, and they are all the same.
Overall, my doctor visit, the fitting, and the testing through the hearing aids were good, and despite some issues with mechanical feedback, the hearing aids themselves are decent. However, as basic as the hearing aid is, I feel it's overpriced. There's no special features other than the noisy setting. The warranty seems satisfactory though.
Hello Joshua,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and your experience. We strive to provide outstanding customer service and to ensure that our customers have the best experience.
If you need any future support regarding your aids, please contact the Customer Solutions Team. We are here for you every step of the way! We can be reached at 800-785-6052Monday - Saturday from 8am - 6pm CST.
Reviewed Oct. 25, 2024
My experience with Lucid Hearing has been a major disappointment. However, they do not connect well with my Samsung Galaxy Ultra 23, and the volume isn't as loud as I anticipated. Additionally, I've been stuck using the same dirty filters since I can't get new ones. The support person I used to rely on is no longer available, and there has been a lack of communication regarding why they left and who could assist me now.
Whenever I reach out for help, I'm told someone will get back to me, but no calls are returned. This lack of support and communication has been quite frustrating. The hearing aids themselves become very annoying to wear due to frequent resets whenever they pick up a loud noise, such as wind. I just take them off and I just walk around deaf, not be able to hear anything or anybody. It had made me want to look for whatever phone number that the lady had given me so I can return them and get my money back because it's been a major disappointment.
Hello Fernando,
Thank you for sharing your experience regarding our hearing center and hearing aids. Your feedback will be used to help us improve the experience for our customers. We are sorry to hear you have had an unsatisfactory experience thus far. Thank you for speaking with me and sharing feedback for us. We do strive to provide outstanding customer service and ensuring that our customers have the best experience.
Please call our Customer Solutions Team at 800-785-6052 should you like to discuss your comments further. Our team is available from 8:00 AM - 6:00 PM Central Time via telephone.
Regards,
Micah R. Ruiz, HIS
Micah Ruiz, Hearing Instrument SpecialistCustomer Solutions Team
License #81039
Reviewed Oct. 24, 2024
I initially heard about Lucid hearing aids at Sam’s Club. I chose them because they were more affordable compared to other options I'd tried before. I had some issues with previous hearing aids that didn't last long, so I was hoping these would be better since the guy at Sam's Club, Dennis, mentioned that the person who worked on cochlear implants had a hand in developing these.
It took a bit of time to get them adjusted. Currently, I’m not completely satisfied because they hurt my ears, particularly where the insert goes. I asked if I might be pushing them in too far, but was told I just need to find the right tips. As for features, I appreciate being able to adjust the settings based on the noise level in different environments.
Despite some discomfort, I would rate them around 4.5. My issue is that in noisy places, it's hard to distinguish the conversation I'm having from the background noise—a problem I've faced with other brands too. The hearing aids are quite powerful, maybe a bit too much at times, as I end up hearing excess road noise when driving. I enjoy the Bluetooth feature and the overall quality is good, but I wish there was a way to focus solely on conversations. I also wish there were more stores offering Lucid hearing aids beyond Sam’s Club to have easier access.
Hello Carrie,
Thank you for sharing your feedback with us regarding your experience with our hearing aids. We strive to provide outstanding customer service and to ensure that our customers have the best experience.
Someone from our customer support team will be in contact with you. We are here for you every step of the way!
Reviewed Oct. 24, 2024
I have been using hearing aids for 19 years, and recently decided to replace my old pair. I interacted with a hearing specialist for the purchase, and the experience was fantastic. She was thorough, answered all my questions, and I had no issues at all. The new hearing aids from Lucid are great, especially because I can use them with my phone. The quality overall is very good. Switching to the new pair, the primary adjustment was related to charging. I preferred being able to swap batteries, but now it's about charging them, which is less convenient for me but manageable. I have recommended Lucid to several others, as I am very satisfied with the balance of quality and price. My initial pair, 19 years ago, cost $10,000, but that's not the case anymore. Given how rapidly technology changes, such an expensive investment doesn't seem necessary now.
Hello Carrie,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and your experience and giving us a 5-star review! We strive to provide outstanding customer service and to ensure that our customers have the best experience. We are also happy to hear that you enjoy the overall quality of the aids and that the price is very affordable. Thank you for providing us the opportunity to share with you our fantastic products.
If you need any future support regarding your aids, please contact the Customer Solutions Team. We are here for you every step of the way! We can be reached at 800-785-6052Monday - Saturday from 8am - 6pm CST.
Reviewed Oct. 24, 2024
I had been in need of a hearing aid for quite a few years and was searching for the right one that would work for me at the right price. I purchased my Lucid hearing aids in-store, and the experience with the hearing specialist was wonderful. They conducted a hearing test and showed me what my capability of hearing would be with how they checked my ears, and they were able to balance them out.
My favorite feature is the ability to hear conversations I previously couldn't, which used to cause quite a few misunderstandings with my wife. The Bluetooth capability is also a great plus, making phone conversations even more convenient. The quality of the hearing aids has been outstanding and they've held up quite well.
Initially, I found the Lucid Hearing app a bit frustrating because you have to fully close it out and reopen it to work properly. Sometimes if you leave the app open and then just exit out of it but you don't swipe it off, it says it needs to be updated. Overall, I'm pleased with the quality of the hearing aid, especially considering the price. I didn't realize such quality could be obtained for that cost. Additionally, having a custom one made is how I found out that was the only way it was gonna work for me.
Hello Kevin,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 5-star review! We strive to provide outstanding customer service and to ensure that our customers have the best experience. We are also happy to hear that you enjoy the Bluetooth and amazing features our products offer.
If you need any future support regarding your aids, please contact the Customer Solutions Team. We are here for you every step of the way! We can be reached at 800-785-6052Monday - Saturday from 8am - 6pm CST.
Reviewed Oct. 24, 2024
I purchased a hearing aid from Lucid Hearing due to a special they had. My experience with their hearing specialist was very positive. She was very nice, explained everything in detail, and assured me that I could return if I had any issues. Unfortunately, I haven't had time to return yet, but I've experienced a problem with one of the hearing aids turning off unexpectedly. Despite changing the batteries, it goes dead after a while. I haven't been able to fully utilize them due to this issue.
I rate the overall experience with Lucid Hearing as a five because the customer service was excellent—I’d rate it a ten if I could. However, the hearing aid itself gets a four due to the issue I’ve encountered.
Hello Martha,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 5-star review regarding your experience with our service! We strive to provide outstanding customer service and to ensure that our customers have the best experience. Regarding the technical difficulties you are having, we would like to work with you to resolve those. We have a team of experienced Hearing Instrument Specialist in our Customer Solutions Team who would be happy to work with you. We are here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST. We look forward to speaking to you.
Reviewed Oct. 4, 2024
Dr. ** met us at closing time and took the time needed to complete the adjustment of my hearing aids. He really knew what he was doing and went above and beyond. He was the most knowledgeable and competent doctor we have seen at the Athens Sams Club. The person that was there before did not know what she was doing and we didn’t realize it until we saw Dr **. He really knows his stuff!
Hello William,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 5-star review! We strive to provide outstanding customer service and to ensure that our customers have the best experience. We are very excited to know that you have made progress in your hearing journey and that our team has assisted you to your satisfaction.
If you need any future support regarding your aids, please contact the Customer Solutions Team. We are here for you every step of the way! We can be reached at 800-785-6052Monday - Saturday from 8am - 6pm CST.
Regards,
Micah R. Ruiz, HIS
Micah Ruiz, Hearing Instrument SpecialistCustomer Solutions Team
License #81039
Reviewed Oct. 3, 2024
I was very dissatisfied with all aspects of my latest hearing aids. My first pair worked well and was very comfortable. And the price was competitive. The second pair, I couldn't stand my own voice. I kept saying that everything was too loud and hurt my ears. A mold was made for my first one held the aid tight and comfortable. The mold material on the second was hard and made my ear bleed. I wanted to reject and was told to get use to it.
Hello Mr. Kindelberger,
Thank you for sharing your experience regarding our hearing center and hearing aids. Your feedback will be used to help us improve the experience for our customers. We are sorry to hear you have had an unsatisfactory experience thus far. Thank you for speaking with me and sharing feedback for us. We do strive to provide outstanding customer service and ensuring that our customers have the best experience.
Please call our Customer Solutions Team at 800-785-6052 should you like to discuss your comments further. Our team is available from 8:00 AM - 6:00 PM Central Time via telephone.
Lucid Hearing Company Information
- Company Name:
- Lucid Hearing
- Website:
- lucidhearing.com
