Lucid Hearing Reviews
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About Lucid Hearing
Lucid Hearing sells hearing aids starting at $199. While its products are still available through some major online retailers, its partnership with Sam’s Club has ended. Lucid Hearing no longer operates physical branches inside Sam’s Club locations, and Sam’s Club no longer sells or services Lucid Hearing products. At the time of publishing, Lucid Hearing’s website was not accessible, and its customer service number was not functioning.
- Prescription and OTC options
- HSA/FSA-eligible
- Easy setup
- Self-adjustable with Lucid app
- May be expensive
- Not many OTC options
Lucid Hearing Reviews
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- 4,924,561 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Dec. 18, 2024
I went in for the free hearing test and I chose to use Lucid. The product works great, actually. I'm hearing stuff that I haven't heard in a long time. Their hearing aids are pretty slim and they fit comfortably in my ears. It's great. I can also listen to music and stuff online with the Wi-Fi or the Bluetooth. It's not a noise cancellation, but I can turn it down if it's loud. I really like the features.
Before, when somebody was walking away from me or if they weren't facing me, talking, I couldn't really hear them. Now, I can. I've actually sent three people from my family in, for them so that they got a good experience like me.
Thank you for sharing your journey to better hearing with us. We are happy your experience with our hearing aids is positive and thank you for giving us a 5-star review. We are committed to providing outstanding customer service and ensuring that our customers have the best experience. If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 1-800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Kathryn Benton (H.I.S.)
Customer Solutions Team
Reviewed Dec. 18, 2024
My family told me I needed hearing aids. They made the appointment at Sam’s Club. The specialist did a test. He showed me how bad my hearing loss was and some options for hearing aids. I bought Lucid hearing aids. The process took a little over an hour. It’s great that I can hear better. The quality is pretty good. Sometimes I get some feedback on it. But for the most part, it's good. At first, when I stick the aids in, it's a little uncomfortable in the ear because it feels funny. But I got used to it.
Thank you for sharing your feedback with us regarding your positive experience with our hearing aids, and giving us a 5-star review. We are committed to providing outstanding customer service and ensuring that our customers have the best experience. We are delighted that you are hearing better! If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 1-800-785-6052 Monday - Saturday from 8am - 5pm CST.
Thank you,Kathryn Benton (H.I.S.)
Customer Solutions Team
Reviewed Dec. 9, 2024
I appreciate being able to now hear higher frequency more accurately. I like being able to switch between modes for different environments. Control of mode and environment has enhanced my living experience. I now have to fake selective hearing with my wife. I am noticing that when I set to the noisy, or music, or wind modes, then switch to google or answer a call or any app that streams sound through the bluetooth function of my phone, I am then returned to the Lucid mode rather than the mode I was in Previous. I find this to be cumbersome because I then have to open the app and reset both the mode and the volume. Also when I am streaming the app has me listed as in Android Streaming mode, yet this is not a choice in my mode selection section. Thus I can't control this function to set up parameters, volume, lucid shape, etc. I would like to control this and return to previous mode when I am done with phone streaming!
Thank you for sharing your feedback with us regarding your experience with our hearing aids. We are very happy to hear that our service has been good and that the quality of the hearing aids is meeting your expectations. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any future support regarding your aids, our Customer Solutions Team is here for you every step of the way! We would be happy to go over the amazing features of our APP as well any other features you are wanting to discuss further. We can be reached at 800-785-6052 Monday - Friday, 8am-6pm CST. Thank you
Reviewed Dec. 7, 2024
I recommend you give customers trade-in credit to change from regular batteries to rechargeable batteries. I have the regular and my husband Mark has rechargeable. I have so many problems with battery failure that I'd like to upgrade! Lucid is not responsible for the batteries but you can understand how frustrating poor quality batteries can be! Kyle, the Lucid tech at Sam's Club Flagstaff in AZ has been wonderful!
Thank you for sharing your feedback with us regarding your experience with our hearing aids and our products and giving us a 5-star review. We are very happy to hear that our service was exceptional and that the quality of the hearing aids is meeting your expectations. We will review your recommendations. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any future support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Friday, 8am-5pm CST. Thank you
Reviewed Dec. 7, 2024
Chris said that did not hear good in high range, but when put hearing aids only there was way to much high end, he lowered them some but not right. We went to another Sam’s and looked at them and the hearing study and adjusted them which was much better. He said problem was in low end and not that bad. I kept wearing but seem to be any different when on or off. Definitely they were better after he changed them but I feel I did not need them in the first place. A lot of money spent with no results. I feel like I should get my money back. Thanks.
Leonard
Thank you for sharing your feedback with us regarding your experience with our hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience. We would be happy to discuss further options with you regarding how to help you hear better.
If you need any future support regarding your aids, our Customer Solutions Team is here for you every step of the way! We would be happy to go over the amazing features of our APP as well any other features you are wanting to discuss further. We can be reached at 800-785-6052 Monday - Friday, 8am-5pm CST. Thank you
Reviewed Dec. 5, 2024
The right ear Bluetooth connection has failed for the second time which will cause me to make a trip to Sam's Club (way out of my way), to get it fixed/reset. Not a happy camper. Lots of other things don't work well such as volume adjustments and different programs.
Thank you for sharing your experience regarding our hearing center and hearing aids. Your feedback will be used to help us improve the experience for our customers. We are sorry to hear you have had an unsatisfactory experience thus far. We do strive to provide outstanding customer service and ensuring that our customers have the best experience.
Please call our Customer Solutions Team at 800-785-6052 should you like to discuss your comments further. Our team is available from 8:00 AM - 5:00 PM Central Time via telephone.
Reviewed Dec. 4, 2024
I have been very happy with the service. However I have sporadic issues with the hearing devices. The tab that has the noisy / windy settings sometimes. Goes to the following wording: "iPhone. Optimized for streaming audio or voice telephone calls directly from your smartphone to your hearing aids, mixed with ambient sounds." Not sure why, and when I’m in noisy places the background noise gets WAY too LOUD. I can’t hear if I have a phone call or if I’m listening to a book.
Thank you for sharing your experience regarding our hearing center and hearing aids. Your feedback will be used to help us improve the experience for our customers. We are sorry to hear you have had an unsatisfactory experience thus far. We do strive to provide outstanding customer service and ensuring that our customers have the best experience.
Please call our Customer Solutions Team at 800-785-6052 should you like to discuss your comments further. Our team is available from 8:00 AM - 5:00 PM Central Time via telephone.
Reviewed Dec. 4, 2024
The guys in Lady Lake Florida are great. They are the reason I purchased. Had a couple follow-ups and "after-the-purchase" service was great as well. I wish there was less screeching feedback with the units. I hope you guys develop in the ear, wide frequency range, high quality units.
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 5-star review. We are very happy to hear that our service was exceptional and that the quality of the hearing aids is meeting your expectations. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any future support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Friday, 8am-5pm CST. Thank you
Reviewed Nov. 24, 2024
I had a great experience purchasing a hearing aid from Lucid Hearing. The service was excellent, and the person who assisted me was thorough and kind, explaining everything about the product, which made the experience very easy. The hearing aid has significantly improved my daily activities as I had about a 70% hearing loss, and there's been a considerable positive change since I started using it.
One of the features I really like is the capability to connect to my phone, which makes it convenient as I don't have to hold the phone to my ear. The app used to operate it is simple, although I haven't used it much as the configuration works well from the start.
I would rate my overall experience a 4 out of 5 because I've encountered some connection issues with my phone lately—sometimes needing to switch the hearing aids off and on to reconnect. However, I am generally satisfied and would recommend Lucid Hearing. Their customer service deserves a 5, as they were exceedingly helpful.
I've noticed the price I paid was quite standard after researching similar products. Even though I cannot review their online tools or website as I've only used the app, I'd rate the app a 5 for its performance so far.
Thank you for sharing your feedback with us regarding your experience with our hearing aids. We are very happy to hear that our service was exceptional and that the quality of the hearing aids is meeting your expectations! We are committed to providing outstanding customer service and ensuring that our customers have the best experience. We are so pleased that we are able to enhance the quality of your hearing and help you hear better! Thank you also for your positive feedback regarding many of our amazing features.
If you need any future support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Friday, 8am-6pm CST. Thank you
Reviewed Nov. 24, 2024
I have a Sam's Club membership and saw Lucid there. I requested information and it came to my house. I decided to move forward and did an exam to confirm what the other exam at the doctor’s office said. I chose a hearing aid and no more than an hour and a half later, I was all done. They are comfortable. People don't even notice that I have one, so that's pretty cool. I always thought they were gonna be very noticeable, but they're not. I’ve had it for less than six months and I'm happy with the quality.
Thank you for sharing your feedback with us regarding your experience with our hearing aids. We are very happy to hear that our service was exceptional and that the quality of the hearing aids is meeting your expectations! We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any future support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Friday, 8am-6pm CST. Thank you
Reviewed Nov. 22, 2024
The Lucid hearing aids seem perfect. The quality is good but it feels like the sound is not high quality when it's through a phone call. My favorite is the app where you can control the different settings.
Ms. Casiano,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 5-star review. We are very happy to hear that our service was exceptional and that the quality of the hearing aids is meeting your expectations. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any future support regarding your aids, our Customer Solutions Team is here for you every step of the way! We would be happy to go over the amazing features of our APP as well any other features you are wanting to discuss further. We can be reached at 800-785-6052 Monday - Friday, 8am-6pm CST. Thank you
Reviewed Nov. 21, 2024
I couldn't hear very good. I saw Lucid Hearing in Sam's, and the hearing specialist explained everything. A test was done and it was a little more thorough than the previous hearing tests I’ve done.
The hearing aids are pretty nice once you get used to them, which probably took about two months. I have to change batteries probably every three days. I like that the Bluetooth connects to my phone so I can listen to music and stuff like that on it. I used the Lucid Hearing app a lot, at first. But now, I don't. I just set them and forget them.
Mr. Martin,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 5-star review. We are very happy to hear that our service was exceptional and that the quality of the hearing aids is meeting your expectations. We are committed to providing outstanding customer service and ensuring that our customers have the best experience. We are also happy to hear that our Bluetooth capabilities works well for you.
If you need any future support regarding your aids, our Customer Solutions Team is here for you every step of the way! We would be happy to go over the amazing features of our APP as well any other features you are wanting to discuss further. We can be reached at 800-785-6052 Monday - Friday, 8am-6pm CST. Thank you
Reviewed Nov. 21, 2024
I've had hearing aids for years. I don't know if I'm really that happy with the Lucid hearing aids or not. I don't think they are the answer to my hearing problems completely. I purchased them at Sam's. The quality is all right but it seems like it's a little cheaper made. They're way too expensive. I think all the hearing aid companies are more interested in getting my money than if I hear that well. The hearing aid industry has a long way to go. Very few people I know with hearing aids are completely happy with them, very few people.
I do a lot of socializing and dancing, which means I'm around music. And people who are talking to me nearby and keeping the music separate is almost impossible. Here you're talking to an individual and you get background noise. It just is really a challenge to decipher what everybody's saying.
Mr. Nagel,
Thank you for sharing your experience regarding our hearing center and hearing aids. Your feedback will be used to help us improve the experience for our customers. We are sorry to hear you have had an unsatisfactory experience thus far. We do strive to provide outstanding customer service and ensuring that our customers have the best experience.
Please call our Customer Solutions Team at 800-785-6052 should you like to discuss your comments further. Our team is available from 8:00 AM - 6:00 PM Central Time via telephone.
Reviewed Nov. 21, 2024
I was in Sam's and my wife told me that my hearing was bad so they checked me. It said that my left ear was 70% bad, and my right ear was about 60%. The hearing aids have been working great. I like the feature that when my phone rings, it'll go to my hearing aids. It's been life-changing for me. I can hear things that I didn’t used to. I can hear my radio in my truck and I ain't got to turn it up real loud. I recommend to people that think their hearing might be bad to go get checked and go with Lucid Hearing because they've done well for me.
Mr.Parker,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 5-star review. We are very happy to hear that our service was exceptional and that the quality of the hearing aids is meeting your expectations. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any future support regarding your aids, our Customer Solutions Team is here for you every step of the way! We would be happy to go over the amazing features of our APP as well any other features you are wanting to discuss further. We can be reached at 800-785-6052 Monday - Friday, 8am-6pm CST. Thank you
Reviewed Nov. 13, 2024
I purchased my Lucid Hearing aids from Sam's Club after a disappointing experience with another company, Bosnia Hearing, which never sent the hearing aids I ordered online. The Lucid Hearing aids have been great. At Sam's Club, an assistant was extremely helpful and made sure I got the right pair the same day. The hearing aids work great. One still gives me a problem every now and then where it kinda go down in my ear canal. It has been going on three months since I've had them and I still have an issue. I plan to visit Sam's Club again to resolve this issue. My favorite feature of the Lucid Hearing aids is the Bluetooth capability. It allows me to connect to my phone, which is extremely helpful when I'm driving or in a noisy environment. I also appreciate being able to adjust the volume through my phone.
Mr. Floyd,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 5-star review. We are very happy to hear that our service was exceptional and that the quality of the hearing aids is meeting your expectations. We are committed to providing outstanding customer service and ensuring that our customers have the best experience. We are also happy to hear that our Bluetooth capabilities works well for you.
If you need any future support regarding your aids, our Customer Solutions Team is here for you every step of the way! We would be happy to go over the amazing features of our APP as well any other features you are wanting to discuss further. We can be reached at 800-785-6052 Monday - Friday, 8am-6pm CST. Thank you
Reviewed Nov. 11, 2024
I visited Sam’s Club and noticed that they had hearing aids available. I inquired about it and Bennett, the rep, was very helpful. The hearing exam was great. He gave me more information than I did with the hearing aid provider that I went to. He did several tests and he was very informative about all of it.
There's room for improvement. For one, they're very bulky. Also to shut it off, I have to open it up and the batteries fall out. There's definitely some opportunity in the building phase, how they make it and how it could be more efficient.
Mr. Aguirre,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 4-star review. We are very happy to hear that our service was exceptional and that the quality of the hearing aids is meeting your expectations! We are committed to providing outstanding customer service and ensuring that our customers have the best experience. We are so pleased that we are able to enhance the quality of your hearing and help you hear better! Thank you also for your comments regarding our potential for improvement. We take these very seriously and customer feedback is crucial to our continued success.
If you need any future support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Friday, 8am-6pm CST. Thank you
Reviewed Nov. 10, 2024
The warranty expired on my last hearing aid, and they unfortunately went out of service. So, it was time for me to get new hearing aids. I went to Sam’s Club, and the specialist was good and professional. The Lucid hearing aid is about the same as when I got them when I was a child. It’s a bit different in the sense that it doesn’t have settings and naturally adjusts to the surrounding environment, which has been good because I work part-time at a restaurant part-time. So, there’s less having to adjust the functionalities. However, I have really small ears and so my choices are very limited. Basically, all the ones that I’ve had are pretty much the same.
Mr. Concha,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 5-star review. We are very happy to hear that our service was exceptional and that the quality of the hearing aids is meeting your expectations. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any future support regarding your aids, our Customer Solutions Team is here for you every step of the way! We would be happy to go over the amazing features of our APP as well any other features you are wanting to discuss further. We can be reached at 800-785-6052 Monday - Friday, 8am-6pm CST. Thank you
Reviewed Nov. 10, 2024
My husband couldn't hear. We went to an audiologist at a hospital, and the price was ridiculous. When we went to Sam's, we got better service from the tech there than we did at the hospital. The testing at Sam's was much more thorough and there was more data from when they did it at Sam's to show what he could and could not hear. Using Lucid hearing aids has improved his life a lot for him because he can hear and he doesn't get as frustrated.
Ms. Chance,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 5-star review. We are very happy to hear that our service was exceptional and that the quality of the hearing aids is meeting your expectations! We are committed to providing outstanding customer service and ensuring that our customers have the best experience. We are so pleased that we are able to enhance the quality of your hearing and help you hear better!
If you need any future support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Friday, 8am-6pm CST. Thank you
Reviewed Nov. 10, 2024
The Lucid hearing aids have really helped me with my hearing. I don't struggle as much listening and hearing any more. I use the Bluetooth feature and it’s good. We spoke with someone in person at Sam's when we purchased the aids and the customer service was really good.
Ms. Alvarez,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 5-star review. We are very happy to hear that our service was exceptional and that the quality of the hearing aids is meeting your expectations! We are committed to providing outstanding customer service and ensuring that our customers have the best experience. We are so pleased that we are able to enhance the quality of your hearing and help you hear better!
If you need any future support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Friday, 8am-6pm CST. Thank you
Reviewed Nov. 10, 2024
The hearing test was very thorough and the specialist just told me that Lucid Hearing seems to be the right product for what I had going on. The hearing aids are working very well right now. I like the feature where I can hook it right up to my phone and my Bluetooth which is a new feature. They are expensive but hearing is important.
Mr. Pearson,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 4-star review. We are very happy to hear that our service was exceptional and that the quality of the hearing aids is meeting your expectations! We are committed to providing outstanding customer service and ensuring that our customers have the best experience. We are so pleased that we are able to enhance the quality of your hearing and help you hear better! Thank you also for your positive feedback regarding our Bluetooth capabilities.
If you need any future support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Friday, 8am-6pm CST. Thank you
Reviewed Nov. 10, 2024
I'm satisfied with the Lucid hearing aids. They are amazing. I like the quality. I like the Bluetooth capability and also being able to use my phone as a microphone. I love the actual program, too, where I can still modify the hearing aid to make minor adjustments. The one thing I noticed that's kinda annoying is the feedback to where the hearing aid tried to adjust for the surrounding, which is a little bit too fast and it tried to do multiple adjustments.
Mr. Norvell,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 5-star review. We are very happy to hear that our service was exceptional and that the quality of the hearing aids is meeting your expectations! We are committed to providing outstanding customer service and ensuring that our customers have the best experience. We are so pleased that we are able to enhance the quality of your hearing and help you hear better! Thank you also for your positive feedback regarding our Bluetooth capabilities and many of our other amazing features.
If you need any future support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Friday, 8am-6pm CST. Thank you
Reviewed Nov. 10, 2024
I am a Sam’s club and a Costco member. Watching the market, if I go to a regular hearing specialist, I will always be asked more than I can pay for the same thing at Costco or Sam’s Club. I made a trial and it worked fine. The first time I bought at Sam’s Club, I was told they had no financing plan. But the second time, it was available. It was like five grand and I could split the payments. Lucid was the best deal for me considering the technology, costs, and payment option, so it was a good deal for me.
The first time, when I was a new user, I went back for service during the four months because I was really confused about the new noises I was receiving. I had to call and tell the guy, “This noise is not good.” He configured it. I tested it again and the sound from the phone was not good. After 45 minutes, the guy had the best configuration for me. That was the only time I needed their service. But when I go to the store for groceries and I see the guy, he replaces the little outside pieces around the speaker. When the clip that holds the speaker was a little bit old, he replaced it under the warranty plan.
It’s my third time buying a Lucid hearing aid. I’m going to buy this again when I’m a member because they give me more best priced deals. I’m not really a fan of a brand, but I’m a fan of the technology. My favorite is that I can connect it to my phone via Bluetooth, and then I don’t need to hold my phone to talk to anybody or listen to music. This is by far the best feature I have. Most of the solutions in the market, they have a similar feature. I have three programs already set up on my devices. If I’m going to restaurants, for example, and have to have a conversation in a very noisy place, I can set up this programming.
In terms of the battery, there are two options. The first one is rechargeable, and the second one is the battery replacement. I really much prefer the second option because the rechargeable one lasts 11-12 hours. But I stay awake 18 hours a day, and so I remove the hearing aid after 12 hours and it takes some time to recharge. How can I keep living? The batteries last 4 to 5 days so, it’s much better.
The price could be cheaper since it’s still very, very expensive for the entire market. They have a $2,500 option, but the noise cancellation is not so good. It doesn’t work for me. The more expensive one has it, and so I really much prefer to go to the more expensive one.
Mr. Tompson,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 5-star review. We are very happy to hear that our service was exceptional and that the quality of the hearing aids is meeting your expectations! We are committed to providing outstanding customer service and ensuring that our customers have the best experience. We are so pleased that we are able to enhance the quality of your hearing and help you hear better!
If you need any future support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Friday, 8am-6pm CST. Thank you
Reviewed Nov. 10, 2024
I purchased my Lucid hearing aids from Sam's Club around eight years ago. The purchase process was fantastic, and I highly recommend Lucid to others. I've referred quite a few friends who have gone on to buy from them, and I couldn't be happier with my own experience.
In terms of quality and features, they have been great. I find the cost to be comparable with the quality offered. Over the eight years, I've gone through several pairs and recently bought a new pair. One thing I don't particularly like about the new ones is that they aren't synchronized with each other. If I change channels on one, it doesn't automatically change on the other; I have to do it manually for each ear. I'm not sure if that's something that can be changed, but it's the only issue I have.
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 5-star review. We are very happy to hear that our service was exceptional and that the quality of the hearing aids is meeting your expectations! We are committed to providing outstanding customer service and ensuring that our customers have the best experience. Your recommendation to others means a great deal to us. We are so pleased that we are able to enhance the quality of your hearing and help you hear better!
If you need any future support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Friday, 8am-6pm CST. Thank you
Reviewed Nov. 10, 2024
We happened to be in Sam's Club one day and they had the hearing center there. So we went over and checked Lucid out. It was a nice experience. It was convenient, fast and thorough. I’ve had the hearing aids for about three years and I like them. I like the Bluetooth, the app and being able to listen to music. I can probably hear too much. It's too loud sometimes. But that's because the people I live with make a lot of noise. So I can hear everything from across the room.
Mr. Jackson,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 5-star review. We are very happy to hear that our service was exceptional and that the quality of the hearing aids is meeting your expectations! We are committed to providing outstanding customer service and ensuring that our customers have the best experience. We are so pleased that we are able to enhance the quality of your hearing and help you hear better! Thank you also for your positive feedback regarding our Bluetooth capabilities and many of our other amazing features.
If you need any future support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Friday, 8am-6pm CST. Thank you
Reviewed Nov. 9, 2024
The person who helped me explained the things to me. She was a very people person and I felt very comfortable with her. It didn’t feel like I had to buy the hearing aids. It was almost like you were getting invited to her home. They seem to be pricey, but when you start pricing around, it’s about $1,000 cheaper than all of the other brands.
I’m 100% satisfied with the hearing aids. I love them, and the technology. They’re comfortable and very clear. I knew my hearing was bad but I was getting by and comfortable with reading lips, and no one would ever complain other than my wife because she would try to talk to me from the next room. So, my wife is benefiting more from this. And day-to-day I’m learning on hearing different things and I realized people were talking all of that time. So, how many people were talking to me that I didn’t hear and that didn’t say anything that I didn’t hear them?
The only thing I could complain about is the battery doesn’t last long enough when I have it on Bluetooth. The batteries are affordable but you can only put so much technology in something so small. I would recommend Lucid to anybody else that’s looking for hearing aids.
Mr. Bourque,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 5-star review. We are very happy to hear that our service was exceptional and that the quality of the hearing aids is meeting your expectations! We are committed to providing outstanding customer service and ensuring that our customers have the best experience. We are so pleased that we are able to enhance the quality of your hearing and help you hear better! Thank you also for your positive feedback regarding our Bluetooth capabilities and many of our other amazing features.
If you need any future support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Friday, 8am-6pm CST. Thank you
Reviewed Nov. 9, 2024
Lucid hearing aids have not been the greatest, but I’m making it work. There have been some instances where it just stays idle by saying, “Lucid. Lucid,” over and over. The very first thing is sometimes, you just hear a kind of a weird noise that comes out. And then also, it just goes off, and then it’ll do that idle thing. It doesn't match what I try. That's probably why I'm so thrown off by it. They give you a demo when you first get the hearing test, and they let you walk around the store. That made them seem to be great. But the actual product that I got doesn't feel like it's the same that I had.
The one I tried in the store, they let you demo after they do the test, and then once I decided that I was gonna go with it, I did the purchase. Then they ordered the one that I have which I wear on the day-to-day. I've just been so caught up with things, and I honestly did not wanna go back. I'm just disappointed because it is a product that I need in my daily life. It's not what I expected, unfortunately.
Mr. Herrera,
Thank you for sharing your experience regarding our hearing center and hearing aids. Your feedback will be used to help us improve the experience for our customers. We are sorry to hear you have had an unsatisfactory experience thus far. We do strive to provide outstanding customer service and ensuring that our customers have the best experience.
Please call our Customer Solutions Team at 800-785-6052 should you like to discuss your comments further. Our team is available from 8:00 AM - 6:00 PM Central Time via telephone.
Reviewed Nov. 9, 2024
Lucid Hearing is a 10 out of 10 on the price, quality of service, and the bad ass rep behind the counter who also did my hearing exam. They have a reasonable price considering I went to Summit Hearing Solutions first, and it was gonna be $7,900 and that's after the $1,500 discount. Lucid’s $1,800 out the door was perfect. The representative there that has been working with me has been really awesome. I always make jokes about how happy I am with them. In the words of Forrest Gump, like how he says, “Hey, Lieutenant Dan, you got magic legs.” Well, I got magic ears.
Mr. Oathout,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 5-star review. We are very happy to hear that our service was exceptional and that the quality of the hearing aids is meeting your expectations! We are committed to providing outstanding customer service and ensuring that our customers have the best experience. We are so pleased that we are able to enhance the quality of your hearing and help you hear better!
If you need any future support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Friday, 8am-6pm CST. Thank you
Reviewed Nov. 9, 2024
I bought Lucid hearing aids back in 2014, and it was time to get another one. I spoke to Ms. Courtney from the Sam’s Club and she was nice to work with. She was really good because I had to work around the closing schedule. There was nobody else there but her and so, I had to wait a little bit for her to be available, or else when I was available.
I had to go several times because it was hurting the inside of the ear when I put the hearing aid in. We had to cut and cut, and I developed a little sore. It hurt every time I used the hearing aid. Finally, after the fourth time, we got it to where it didn’t hurt anymore. I’ve only had it for maybe a month but I feel like sometimes I can’t hear either way. I don’t know if it’s normal but I’m giving it some time. I also wish it would have been cheaper.
Ms. Castillo,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 4-star review. We are very happy to hear that our service was exceptional and that the quality of the hearing aids is meeting your expectations! We are committed to providing outstanding customer service and ensuring that our customers have the best experience. We are so pleased that we are able to enhance the quality of your hearing and help you hear better!
If you need any future support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Friday, 8am-6pm CST. Thank you
Reviewed Nov. 9, 2024
It's been about six months that I have the hearing aids. We were members of Sam's Club and Lucid had a store there. The rep was great. She was very thorough explaining the audiology exam. The hearing aids are fine. It's made it easier to hear people.
Mr. Kniss,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 4-star review. We are very happy to hear that our service was exceptional and that the quality of the hearing aids is meeting your expectations! We are committed to providing outstanding customer service and ensuring that our customers have the best experience. We are so pleased that we are able to enhance the quality of your hearing and help you hear better! It is great to hear that our APP provides you with additional resources and support.
If you need any future support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Friday, 8am-6pm CST. Thank you
Reviewed Nov. 9, 2024
I was in Sam's Club. It was convenient to get tested. The hearing specialist was very good, friendly and knowledgeable. The Lucid hearing aids seem to be fine. I’m able to hear more of what’s going on around me.
Ms. Plevka,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 5-star review. We are very happy to hear that our service was exceptional and that the quality of the hearing aids is meeting your expectations! We are committed to providing outstanding customer service and ensuring that our customers have the best experience. We are so pleased that we are able to enhance the quality of your hearing and help you hear better!
If you need any future support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Friday, 8am-6pm CST. Thank you
Lucid Hearing Company Information
- Company Name:
- Lucid Hearing
- Website:
- lucidhearing.com
