Lucid Hearing Reviews

On my account the mailing address was not on file w/ Allegro so I get an email with a notice that a payment had to be made. I called the Idaho Falls agent and he claims he couldn’t figure out how to de-program them so he sent them back to Waco TX Sam’s, I called that department several times with no response. I called the main office to let them know about this issue and finally got a call back from the agent in Waco TX Sam’s. She said her phone line are not working. She didn’t understand why the agent in Idaho Falls ID Sam’s couldn’t figure it….(Incompetence), after some time I still saw the bill w/ Allegro had a balance and payment owing.

After sometime I contacted her thru her personal Cell phone since she claimed the phone was not working, and finally got a response: “It’s being handled. It’s out of my hands since I’m not the one that took the return but I did get it turned in the right direction but if you have made any payments it will be returned to you.” I responded: “ Great to know. Who is going to handle it? Is there a contact #? Thank you, I’m to assume that it’s being handled by the Idaho Falls store where I returned it? Please advice….thanks. Peace, NO RESPONSE!! I called the Idaho Falls Lucid agent, he had no idea and was going to call me back as I asked him to look into it…No Response!!

I disputed the charge w/ Allegro now Simplicity, Sam’s has 20 days to respond and it’s been almost a month with no response. I contacted Lucid corporate, several times to get regional managers involved with both locations, no call, no text, no email. I’ve spent numerous hours, getting anxiety w/o compensation I charge $300/hr for my services with my business….I keep calling Lucid and they don’t call back either. I’m feeling that they’re not going to allow me to return this item and are basically by denying a refund are stealing from me…they mis-represent the defective product, and will not allow returns. Buyers beware!!

Original Review: Aug. 28, 2025

I purchased my Lucid Hearing Aids a few years ago and had some difficulty with them remaining fixed in my ears. I also experienced a shrill sound when touching or waving my hand in proximity to the hearing aids. So, I am now on my fourth hearing aid specialist at my local SAM'S Club who identified that the connecting line from the ear to the base of the hearing aid was too short for my ears. However, when he explained the cost to address this issue, it was cost prohibitive. My question is why didn't the other three specialists recognize and address this issue?

The next issue I found was during church, if someone clapped, it would mute the hearing aids for a few seconds, then the volume would slowly return. The next issue was the right hearing aid would sometimes sound very distorted when listening to something by Bluetooth, then the right one would just disconnect. Back to the store and they decided to send the hearing aids in and request and new replacement pair, sounded good to me! Last week, my new hearing aids came in and I found that there was no improvement, still the same issues, at this point, I feel like it was a waste of $5000. I didn’t want or need hearing aids to mute anything, just improve my hearing loss, no more and no less.

I've been on hemodialysis three days a week, so I got out of the habit of wearing them regularly. After a recent kidney transplant, I’ve been staying home, and if I don’t go out, I tend to forget to wear them. It's just a matter of building the habit, really.

In terms of hearing issues, I struggle with high-pitched sounds and any background noise that drowns out voices. While I'm not very tech-savvy, I can adjust the settings for volume, and Alyssa has helped with more complex adjustments during my follow-up visits.

The hearing aids use batteries. As for Alyssa at Sam's Club in Virginia Beach, her customer service is exceptional. In this day and age, finding someone who truly listens and makes you feel valued is rare—she's a gem.

Price-wise, the hearing aids were significantly cheaper than other options, like Miracle Ear, though still a considerable expense. It was about half the cost, so I’d rate it a 4 since a lower price is always better.

Overall, I would highly recommend Lucid Hearing based on my experience, particularly due to the outstanding customer service.

The hearing aids are of good quality. It has improved the quality of my day-to-day activities significantly, making life more positive and better. Overall, I'm very satisfied with my experience with Lucid Hearing.

I am very satisfied with the hearing aids and their features. They come with a phone app which allows me to adjust the settings easily, and they support Bluetooth connectivity. I appreciate that the hearing aids are rechargeable, eliminating the need to constantly replace batteries.

My overall experience with Lucid Hearing has been very positive, and I would recommend them to anyone experiencing hearing issues. If any of my friends asked, I would certainly advise them to visit lucid for any problems they might have.

One of the standout features for me is how the hearing aids connect to my phone. I can control them directly from my phone, which is extremely useful. This feature allows me to mute the aids if needed, making them very user-friendly.

The specialist who assisted me during the purchase process was very helpful and knowledgeable. She provided detailed explanations about the pros and cons without any pressure. It was clear she was genuinely interested in helping me find the right solution. The other officer who was there was helpful in letting you know why you need them. He wasn't pressuring but he didn't give you the reasons why you might wanna consider it at my age being so young. My mother and aunt, who also purchased hearing aids from Lucid a year earlier at the same location had a different experience with a less supportive specialist, which highlighted the quality of service I received.

I take my mom and my aunt where they gotta go and my taking them is what led me to get my ears checked because they heard so good and I didn't. The specialist worked with them just as if they were her customers because she was just not taking care of the people she dealt with. She's taking care of anybody who makes an appointment or stops and asks questions. So, that goes a long way. My aunt wasn't wearing hers because she wasn't told she could go up there and get the pitch changed previously by the previous person and she went back to wearing hers. The specialist hits on that before you ever leave the store because she doesn't want you to think you're stuck and there's only one size. She figured out my aunt had to have a smaller earpiece on one ear than the other because her ears were not the same. If there hadn't been me carrying them up there, I probably would have never gotten the hearing aids as quickly as I did.

Every two days, I charge the hearing aids and that helps me out because I know if I'm going somewhere, I at least have two days. My phone lets me know where I’m at. If I keep them charged, that lasts me all day. I go down maybe no more than 20% and I wear them about 10 hours a day. In terms of cost, while the price was quite high at $1,620 each, including tax, the benefits I have experienced make it worth the investment. However, I believe offering flexible payment options would enhance the purchase experience, particularly for retirees like myself. A six-month, same-as-cash option would be ideal, allowing for better financial management.

I've already recommended Lucid Hearing to members of my community, including friends from my Sunday School class. The app that comes with the hearing aids deserves a perfect score, as it significantly improves my phone call experiences, making conversations clearer.

The overall quality of the product gets a high rating from me too. The aids have not only enhanced my ability to hear but also allowed me to experience sounds I hadn't heard in years, such as the chirping of hummingbirds and the sound of rain hitting leaves. The customer service experience was outstanding, particularly with the specialist who demonstrated knowledge and compassion.

In summary, my experience with Lucid Hearing has been highly satisfactory, and I would confidently recommend them to others seeking a reliable and effective hearing aid solution.