Lucid Hearing

Lucid Hearing Reviews

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Written by Taylor Sansano
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Edited by Shawn Richardson

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About Lucid Hearing

Lucid Hearing sells prescription and over-the-counter hearing aids starting at $199. Many customers say its technology is easy to use, although that may not be the case for all users. And while it does offer a good number of OTC makes and models, not all customers will find an OTC product for them. Its prescription model is well established in the industry for those with moderate to severe hearing loss.

Pros
  • Prescription and OTC options
  • HSA/FSA-eligible
  • Easy setup
  • Self-adjustable with Lucid app
  • Available at Sam’s Club
Cons
  • May be expensive
  • Not many OTC options

Featured Reviews

SC
Verified purchase
The representative from Engage is excellent and very professional. The test was great. So far, so good. I've gone back once and had the aids adjusted, and Sarah really helped me o...

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WV
Verified purchase
I went to Engage to ask them what the basic start-out price was for hearing aids and Nicole, the rep, gave me all the information. It was great customer service. I’d give her an A...

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What is Lucid Hearing?

Lucid Hearing is a national hearing aid company that sells both prescription and over-the-counter (OTC) hearing aids. One of its main offerings is its Engage OTC hearing aid, which is sold at Sam's Club. It manufactures products across five areas of hearing health: enhancement, enjoyment, protection, wellness and detection. Some of the brands it operates under include Westone Audio, Etymotic, HearGear, HearMuffs and Saf-T-Ear.

How does Lucid Hearing work?

The main differentiator for Lucid Hearing Aids is its Lucid technology, which uses “adaptive dynamic range optimization.” Lucid’s technology produces sound that is natural and precise while easily adaptable to different environments.

Customers can choose between OTC and prescription hearing aids.

Over-the-counter hearing aids

Since the Food and Drug Administration’s 2022 ruling that lets companies sell hearing aids over the counter, there are many more efficient and accessible ways to gain access to hearing aids. Lucid Hearing sells over-the-counter and prescription devices mainly through Sam's Club but also through other sellers such as Best Buy, CVS and Amazon. Most Sam’s Club locations have full Lucid hearing centers with both OTC and prescription options.

Lucid’s devices are preprogrammed with four proprietary programs that support the majority of individuals with perceived mild to moderate hearing loss. Each program is backed by research and clinical validation from the University of Texas at Dallas.

Prescription hearing aids

Lucid has 500-plus hearing aid centers nationwide (located mainly in Sam’s Clubs) and more than 50 international locations. Customers can get free hearing tests from a licensed specialist, who will make audio adjustments to help create the best hearing experience.

All customers also receive free lifetime adjustments and access to the Lucid Hearing app. This app offers LucidShape, a technology customers can use to refine their listening experience at any time.

Lucid Hearing products

Lucid Hearing offers both over-the-counter and prescription hearing aids.

Over-the-counter

According to Lucid, it offers the world's most advanced over-the-counter and preprogrammed hearing devices. It sells six styles of OTC hearing aids, ranging from $199 to $999 for a pair at the time of publishing, with a one-year warranty. Some are flexible spending account- and health savings account-eligible.

All of its OTC hearing aids are designed for individuals with mild to moderate hearing loss; prescription hearing aids are a better choice for those with moderate to severe hearing loss.

  • Fio: While only currently available for presale, this is Lucid Hearing’s top-tier option. It has a discreet in-the-ear design built for all-day comfort. Its technology offers high-definition natural sound and clearer sound without distortion. These aids last up to 16 hours per charge and cost $999 for two.
  • Engage Rechargeable: These hearing aids offer high-definition natural sound with a speaker-in-the-ear design for greater clarity. Customers can stream from their Android and iPhone devices as well as control their sound settings through the app. These aids come with a recharging carrying case and cost $799.
  • Engage: These devices are the same as the Engage Rechargeables but without the recharging features. These aids are $599.
  • Enlite: Another option currently just for presale, the Enlite hearing aids offer a sleek, in-ear design with great sound clarity. They include assorted tips for the best fit and two different listening profiles for all-day listening. The Enlite’s replaceable batteries can be used for days at a time. These aids are $299.
  • Enrich Pro BTE: These behind-the-ear aids include eight-channel digital sound processing, an omnidirectional microphone and advanced noise reduction. Other features include volume control, wind noise filters and dynamic feedback cancelers. These aids are $299.
  • Enrich: With Lucid’s most basic design, these hearing aids offer three preprogrammed settings and digital sound processing. They are lightweight (weighing less than one-fourth of an ounce) and are only $199.

Prescription

For prescription products, Lucid Hearing offers an assortment of traditional options customized to each wearer. A hearing specialist will help you determine which style makes sense for your specific type of hearing loss.

Style options include:

  • Behind-the-ear
  • In-the-canal
  • Invisible-in-the-canal
  • Full-shell
  • Half-shell
  • Open-fit

Other products

Lucid Hearing also sells additional hearing products, including earphones and monitors, earmuffs and earplugs, hearing supplements, and medical devices.

Lucid Hearing prices

Lucid Hearing’s OTC hearing aids range in price from $199 to $999 at the time of publishing online, although some retailers may sell them for different prices, depending on the pricing structure and any discounts being offered. Customers also have the option to finance their devices. The costs for prescription devices vary greatly based on hearing need and style.

You may be able to use insurance or tax-deductible income for payment. Some of Lucid’s OTC makes and models are eligible for HSA and FSA purchase, which can help cover some of the cost. For prescription devices, your insurance may cover some or all of the cost.

Lucid Hearing FAQ

Does Lucid Hearing have a warranty?

Lucid Hearing offers a one-year warranty on its hearing aids. It also offers free returns, although the return period depends on where you purchased them. If you purchased the aids at a hearing center in Sam’s Club, you can return them within 90 days for a refund. If you purchased from somewhere else, Lucid offers a 60-day manufacturer return period.

How long do Lucid hearing aid batteries last?

It depends on the design, but Lucid doesn’t share its average battery life span. You can contact the manufacturer for more information.

What phone is compatible with Lucid hearing aids?

Lucid Hearing devices are compatible with any iPhone 6 or newer iPhone with at least iOS 12 and any Android device with at least Android 10 installed.

Are Lucid Hearing aids good?

While not the most well-known name in the market, Lucid Hearing is starting to gain traction as a good option for those with mild to moderate hearing loss. Its prices are affordable and, with financing and insurance options, most will be able to find some sort of payment plan that works for them. Lucid Hearing has 500-plus hearing aid centers nationwide (located mainly in Sam’s Clubs) and a relatively good return period of up to 90 days, so it’s easier than ever to find a device that works for you.

Lucid Hearing Reviews

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    Page 1 Reviews 0 - 5
    Verified purchase
    Customer ServicePriceOnline & AppStaff

    Reviewed Dec. 23, 2024

    I recently purchased hearing aids from Lucid Hearing, and overall, my experience has been very positive. I chose Lucid primarily due to the convenience of purchasing them at Sam's Club. Prior to this, I had never used hearing aids, but I can definitely say there's been a significant improvement in my hearing.

    One of the standout features for me is how the hearing aids connect to my phone. I can control them directly from my phone, which is extremely useful. This feature allows me to mute the aids if needed, making them very user-friendly.

    The specialist who assisted me during the purchase process was very helpful and knowledgeable. She provided detailed explanations about the pros and cons without any pressure. It was clear she was genuinely interested in helping me find the right solution. The other officer who was there was helpful in letting you know why you need them. He wasn't pressuring but he didn't give you the reasons why you might wanna consider it at my age being so young. My mother and aunt, who also purchased hearing aids from Lucid a year earlier at the same location had a different experience with a less supportive specialist, which highlighted the quality of service I received.

    I take my mom and my aunt where they gotta go and my taking them is what led me to get my ears checked because they heard so good and I didn't. The specialist worked with them just as if they were her customers because she was just not taking care of the people she dealt with. She's taking care of anybody who makes an appointment or stops and asks questions. So, that goes a long way. My aunt wasn't wearing hers because she wasn't told she could go up there and get the pitch changed previously by the previous person and she went back to wearing hers. The specialist hits on that before you ever leave the store because she doesn't want you to think you're stuck and there's only one size. She figured out my aunt had to have a smaller earpiece on one ear than the other because her ears were not the same. If there hadn't been me carrying them up there, I probably would have never gotten the hearing aids as quickly as I did.

    Every two days, I charge the hearing aids and that helps me out because I know if I'm going somewhere, I at least have two days. My phone lets me know where I’m at. If I keep them charged, that lasts me all day. I go down maybe no more than 20% and I wear them about 10 hours a day. In terms of cost, while the price was quite high at $1,620 each, including tax, the benefits I have experienced make it worth the investment. However, I believe offering flexible payment options would enhance the purchase experience, particularly for retirees like myself. A six-month, same-as-cash option would be ideal, allowing for better financial management.

    I've already recommended Lucid Hearing to members of my community, including friends from my Sunday School class. The app that comes with the hearing aids deserves a perfect score, as it significantly improves my phone call experiences, making conversations clearer.

    The overall quality of the product gets a high rating from me too. The aids have not only enhanced my ability to hear but also allowed me to experience sounds I hadn't heard in years, such as the chirping of hummingbirds and the sound of rain hitting leaves. The customer service experience was outstanding, particularly with the specialist who demonstrated knowledge and compassion.

    In summary, my experience with Lucid Hearing has been highly satisfactory, and I would confidently recommend them to others seeking a reliable and effective hearing aid solution.

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    Lucid Hearing
    Response from Lucid Hearing

    Mr. Eddington,

    Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 5-star review. Our goal is to not only help you hear better but provide outstanding customer service and ensure that our customers have the best experience. If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 1-800-785-6052 Monday - Friday from 8am - 5pm CST.

    Thank you,
    Kathryn Benton (H.I.S.)

    Customer Solutions Team

    Verified purchase
    PriceOnline & AppStaff

    Reviewed Sept. 14, 2024

    I started having severe hearing issues, and I had several procedures that were done that didn't help. I was in and out of hearing. So I hear good for about a month, then my ears would get really clogged and I couldn't hear at all. I was told that I was having age-related hearing loss, but I'm 45. I was also told it was very progressive. Another guy had gone through Sam's, and he said that Lucid had a really nice all-in-one package. They do free adjustments too. They also had the standard warranties with the hearing aids and he was really happy with the quality of it. He said it connected through Bluetooth, and they do it automatically. I went to Sam's, and the rep was wonderful.

    When I went to see my ENT doctor and we went over and tested several different hearing aids, they talked about the options. One of the features of the hearing aid that I have now is the quality is comparable with the pricing. It was definitely in a decent price range for the quality of it, but for an average person trying to do something like that, it's a little high on the pricing, but I fortunately had someone that helped me buy them.

    So far, I've been happy with my hearing aids. I liked the ability of being able to connect the hearing aids to my phone. That was a nice feature, but I don't utilize that a lot anymore, because with the app, it became complicated. Sometimes, it would get stuck and I'd have to shut both my hearing aids off, turn off the app, then turn them all back on. Other than that, my hearing aids definitely improved things for me 100%, because I could hear people. I could also hear words and sounds that I didn't realize how much I wasn't hearing until then.

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    Lucid Hearing
    Response from Lucid Hearing

    Mr. Meyer,

    Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 5-star review. We are so happy to hear that you had a wonderful encounter with our specialist. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.

    If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.

    Thank you,
    Kathryn Benton (H.I.S.)

    Customer Solutions Team

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      Verified purchase
      Staff

      Reviewed Aug. 26, 2024

      My Lucid hearing aids are okay. I really miss my old one though. The old one was much better but I couldn't afford it. There's nothing wrong with what the new one does. You pay for what you get for. Sometimes, this one goes out. If it's in my ear for too long, it will just turn itself off. I had to take them out of my ear and squeeze them and make them turn back on. My old one stayed on all the time. It just stayed on when I had the battery in. Also, the little wire is noticeable. I'm darker. So, you could see the wire because it's a clear little wire that goes on the side of my ear.

      One thing I do like about my new hearing aids though, is that I'm able to keep up with them. They are easy to use. They come in a battery pack. I'm able to turn them on and off. I'll disconnect the batteries. I also do like that they're little, but they're kind of big at the same time. So, it's a disadvantage and an advantage again, though. And then you're gonna use certain ones. I want the ones that go inside my ears but unfortunately, due to my hearing loss, I have to get the one with the wire that comes out of my ears.

      My hearing aids were tuned, but I went to Lucid about a couple of weeks ago because I kept hearing background noise more than I was hearing people talk. I would like people talk more than background. I could hear the music. I wanna be able to hear people more than I hear the background. The people at Lucid were very helpful. They gave me so much knowledge. I'm glad I found them. They were making sure that I was good at all times. The guy even has hearing aids. So, that made it much better to work with somebody who had hearing aids just like me, who had a similar hearing loss and was able to understand where I was coming from.

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      Lucid Hearing
      Response from Lucid Hearing

      Mr. Givens,

      Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 5-star review. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.

      If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.

      Thank you,
      Vanessa Trevino

      Sr. Manager of Customer Experience

      Verified purchase
      Customer ServiceOnline & AppStaff

      Reviewed July 30, 2024

      If I go to a private person, they're gonna sell me the biggest product they can sell me. But the gentleman with Lucid Hearing told me they do not work on commission. Their job is not to sell me the up-line product but to sell me what I need at that time that would last me longer than a year. 2,000 was a lot for me but they're usually 5,000. They did the payment so that it is paid off in a year at interest-free and I'm paying it out over a year.

      The phone I had at the time worked with the hearing aid. I ended upgrading to a phone and now I can do all the features with it. They have directions on the app but I get confused easily even though I'm still in the tech age. I had to go in-store because it needed an upgrade. Then there was something wrong with the hearing aid, which they said they have not seen in three years. It was something they had experienced with some old tech they had in their hearing aids. It was a goofy upgrade that the hearing aid needed and my phone as well. The lady was able to explain some stuff to me that made a lot more sense than it did trying to read it. I didn't know the difference between streaming and ambience but she showed me. In loud environments, I would turn the hearing aids off. But now I know how to do the ambience versus the streaming. I just move it over to streaming if it's way too loud and turning the volume down isn't enough.

      I've had an ear infection that lasted three weeks so that was three weeks that I couldn't use my hearing aids. After that was when I had the problem with the connection and something inside the hearing aid was wrong. I've lost two months in there that I could not use my hearing aid. It was hard to get in and get it fixed. With all the change in the phone and in the hearing aid and the ear infection, I have noticed little difference because then I had to learn how to work the phone. There's a part where you can move the sound waves on there, but I don't know how to manipulate enough of that yet.

      I went to a church camp and a woman told me her husband refuses to get hearing aids. I popped one out and she said, "You're wearing hearing aids?" I told her, "You can't even see them anymore and it's real simple. You can use it with your phone." I explained the process and she said, "I'm so taking him to Sam's right now." I was even telling my hairdresser we gotta work on my hairstyle 'cause I have extremely short hair. But we don't have to hide them. It's like you have a stopped-up ear almost but it's not bothersome.

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      Lucid Hearing
      Response from Lucid Hearing

      Ms. Stephens,

      Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids and giving us a 5-star review. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.

      If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.

      Thank you,
      Vanessa Trevino

      Sr. Manager of Customer Experience

      Verified purchase
      Customer ServicePriceOnline & AppStaff

      Reviewed June 2, 2024

      I'm on my second set of hearing aids from Lucid. I was very pleased with the technician that I dealt with. His examination seemed to be very thorough and he explained the differences that I had between the old one that I had and the new one. I've got the tube that goes over the ear and has the piece behind the ear. They're rechargeable. The others I had were not. The batteries were not that expensive and I could run for a week on a set of batteries. So, it didn't matter how long my day was, still I had use of them. I put them in at about 9 o'clock in the morning and at about 11 o'clock at night, I start getting a notice that the battery is running low.

      I use the app on the phone for controlling my hearing aids. The technician had it set up and he told me I would be able to hear my phone ring through my hearing aids. That is good in a way. But if I lay my phone down and the phone rings, it's ringing in my ear but I don't know where it's at across the room. So, if I can have him remove that, I'll go back and have him do that. And if I'm getting a text or if I'm looking at something on my phone and it is doing something, it will deaden my hearing because the phone app or whatever I'm doing is doing what it's doing. I'm still working and it affects my hearing when I'm with the customer.

      The main thing that I wanna do with the hearing aids as far as my phone is if I'm in areas where it's noisy and I can tone that down, or if I'm in a meeting or something and want to boost the hearing for the speaker, I wanna be able to control that volume that way. So, I just need to go back and talk to the technician and see if I'm even using the app correctly. So that's on me and not the technician. I just got these back in January and I'm about an hour's drive from the technician but I had not been back to get things checked out and to ask questions.

      For someone who's on fixed incomes, they're terribly expensive though and there's no help with insurance. Medicare does not cover the very things that senior citizens need for quality of life, such as dental, hearing and eyesight. What tipped the scales for me to decide to purchase when I did was Sam’s was running a special and I could get two years interest-free. I knew I was gonna need the hearing aids and I wouldn't get any better deal than that. I've been very satisfied with the Lucid hearing aids and I would recommend them.

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      Response from Lucid Hearing

      Ms. Leap,

      Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.

      If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CT.

      Thank you,
      Vanessa Trevino

      Sr. Manager of Customer Experience

      Verified purchase
      Customer ServicePriceStaff

      Reviewed Jan. 9, 2025

      I recently decided to purchase a hearing aid from Lucid Hearing after my audiologist advised it was time for one. A friend had a great experience with Alyssa at Sam's Club and recommended it, which led to a pleasurable experience overall. I really appreciate the work of the Lucid Hearing team—everything runs smoothly when I remember to wear the aids.

      I've been on hemodialysis three days a week, so I got out of the habit of wearing them regularly. After a recent kidney transplant, I’ve been staying home, and if I don’t go out, I tend to forget to wear them. It's just a matter of building the habit, really.

      In terms of hearing issues, I struggle with high-pitched sounds and any background noise that drowns out voices. While I'm not very tech-savvy, I can adjust the settings for volume, and Alyssa has helped with more complex adjustments during my follow-up visits.

      The hearing aids use batteries. As for Alyssa at Sam's Club in Virginia Beach, her customer service is exceptional. In this day and age, finding someone who truly listens and makes you feel valued is rare—she's a gem.

      Price-wise, the hearing aids were significantly cheaper than other options, like Miracle Ear, though still a considerable expense. It was about half the cost, so I’d rate it a 4 since a lower price is always better.

      Overall, I would highly recommend Lucid Hearing based on my experience, particularly due to the outstanding customer service.

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      Verified purchase
      Staff

      Reviewed Jan. 9, 2025

      I decided to purchase a hearing aid because I couldn't hear properly, and I chose Lucid Hearing because I didn't need a prescription. The purchase was made in person and the experience with the specialist was great.

      The hearing aids are of good quality. It has improved the quality of my day-to-day activities significantly, making life more positive and better. Overall, I'm very satisfied with my experience with Lucid Hearing.

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      Verified purchase

      Reviewed Jan. 9, 2025

      I decided to choose Lucid Hearing because it was available at Sam's Club, making it the most convenient option for me. I had family members who mentioned it after their own visits to Sam's Club. During my visit for the hearing test, the service was excellent and efficient.

      I am very satisfied with the hearing aids and their features. They come with a phone app which allows me to adjust the settings easily, and they support Bluetooth connectivity. I appreciate that the hearing aids are rechargeable, eliminating the need to constantly replace batteries.

      My overall experience with Lucid Hearing has been very positive, and I would recommend them to anyone experiencing hearing issues. If any of my friends asked, I would certainly advise them to visit lucid for any problems they might have.

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      Verified purchase

      Reviewed Dec. 23, 2024

      I purchased hearing aids from Lucid Hearing and, overall, my experience has been positive. Initially, I experienced some feedback issues, but I took them to the Sam's Club where they were purchased, and the issue was resolved efficiently. I'm impressed with how well they connect to Bluetooth, and they provide clear sound without causing discomfort, even during extended use, which was one of my primary concerns.

      The only issue I've encountered is with the battery performance. Occasionally, one of the hearing aids doesn't maintain its charge consistently. Some days it lasts up to 10 hours, while on other days, even after charging overnight, it only lasts about 3 hours before indicating a low battery. I did have the battery replaced, which helped, but the inconsistency persists sporadically.

      Despite this, I would rate my overall experience as very good. The comfort and sound quality are excellent, and I feel confident using them for long periods. I would give Lucid Hearing a 4 out of 5 stars due to this minor inconsistency with the battery.

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      Verified purchase
      Customer ServiceStaff

      Reviewed Dec. 19, 2024

      I initially heard about Lucid Hearing Aids from my mom. I decided to try them because I'm partially deaf in one ear and completely deaf in the other. After a hearing test, I was impressed with the product and the professionalism of the staff, which made the experience very helpful. The hearing aids have been fantastic. I've had no trouble with them; they are easy to use and connect seamlessly to my phone, which is my favorite feature. This connectivity feature has had a significant impact on both my personal and professional life.

      Working as a server in a restaurant, communication was initially challenging as I couldn't hear customers clearly, often asking them to repeat themselves. With the hearing aids, I no longer face this issue. I even had the chance to recommend Lucid Hearing Aids to deaf customers who only used sign language by communicating through my phone. These hearing aids have changed my life drastically. I can now engage with friends and family without missing out on conversations or constantly asking them to repeat themselves. Importantly, they've allowed me to work effectively, something I struggled with in my previous job at Dunkin' Donuts due to the inability to use a headset. Overall, I highly recommend Lucid Hearing Aids to others, even to strangers.

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      Response from Lucid Hearing

      Kelsey,

      Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 5-star review. Our goal is to not only help you hear better but provide outstanding customer service and ensure that our customers have the best experience. If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 1-800-785-6052 Monday - Friday from 8am - 5pm CST.

      Thank you,
      Kathryn Benton (H.I.S.)

      Customer Solutions Team

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      Lucid Hearing Company Information

      Company Name:
      Lucid Hearing
      Website:
      lucidhearing.com

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