Lucid Hearing Reviews

4,882,793reviews on ConsumerAffairs are verified
  • We require contact information to ensure our reviewers are real.
  • Our moderators read all reviews to verify quality and helpfulness.
  • We use intelligent software that helps us maintain the integrity of reviews.

About Lucid Hearing

Lucid Hearing sells prescription and over-the-counter hearing aids starting at $199. Many customers say its technology is easy to use, although that may not be the case for all users. And while it does offer a good number of OTC makes and models, not all customers will find an OTC product for them. Its prescription model is well established in the industry for those with moderate to severe hearing loss.

Pros
  • Prescription and OTC options
  • HSA/FSA-eligible
  • Easy setup
  • Self-adjustable with Lucid app
  • Available at Sam’s Club
Cons
  • May be expensive
  • Not many OTC options

Helpful Reviews

SC
Verified purchase
The representative from Engage is excellent and very professional. The test was great. So far, so good. I've gone back once and had the aids adjusted, and Sarah really helped me o...

Read more

WV
Verified purchase
I went to Engage to ask them what the basic start-out price was for hearing aids and Nicole, the rep, gave me all the information. It was great customer service. I’d give her an A...

Read more

What is Lucid Hearing?

Lucid Hearing is a national hearing aid company that sells both prescription and over-the-counter (OTC) hearing aids. One of its main offerings is its Engage OTC hearing aid, which is sold at Sam's Club. It manufactures products across five areas of hearing health: enhancement, enjoyment, protection, wellness and detection. Some of the brands it operates under include Westone Audio, Etymotic, HearGear, HearMuffs and Saf-T-Ear.

How does Lucid Hearing work?

The main differentiator for Lucid Hearing Aids is its Lucid technology, which uses “adaptive dynamic range optimization.” Lucid’s technology produces sound that is natural and precise while easily adaptable to different environments.

Customers can choose between OTC and prescription hearing aids.

Over-the-counter hearing aids

Since the Food and Drug Administration’s 2022 ruling that lets companies sell hearing aids over the counter, there are many more efficient and accessible ways to gain access to hearing aids. Lucid Hearing sells over-the-counter and prescription devices mainly through Sam's Club but also through other sellers such as Best Buy, CVS and Amazon. Most Sam’s Club locations have full Lucid hearing centers with both OTC and prescription options.

Lucid’s devices are preprogrammed with four proprietary programs that support the majority of individuals with perceived mild to moderate hearing loss. Each program is backed by research and clinical validation from the University of Texas at Dallas.

Prescription hearing aids

Lucid has 500-plus hearing aid centers nationwide (located mainly in Sam’s Clubs) and more than 50 international locations. Customers can get free hearing tests from a licensed specialist, who will make audio adjustments to help create the best hearing experience.

All customers also receive free lifetime adjustments and access to the Lucid Hearing app. This app offers LucidShape, a technology customers can use to refine their listening experience at any time.

Lucid Hearing products

Lucid Hearing offers both over-the-counter and prescription hearing aids.

Over-the-counter

According to Lucid, it offers the world's most advanced over-the-counter and preprogrammed hearing devices. It sells six styles of OTC hearing aids, ranging from $199 to $999 for a pair at the time of publishing, with a one-year warranty. Some are flexible spending account- and health savings account-eligible.

All of its OTC hearing aids are designed for individuals with mild to moderate hearing loss; prescription hearing aids are a better choice for those with moderate to severe hearing loss.

  • Fio: While only currently available for presale, this is Lucid Hearing’s top-tier option. It has a discreet in-the-ear design built for all-day comfort. Its technology offers high-definition natural sound and clearer sound without distortion. These aids last up to 16 hours per charge and cost $999 for two.
  • Engage Rechargeable: These hearing aids offer high-definition natural sound with a speaker-in-the-ear design for greater clarity. Customers can stream from their Android and iPhone devices as well as control their sound settings through the app. These aids come with a recharging carrying case and cost $799.
  • Engage: These devices are the same as the Engage Rechargeables but without the recharging features. These aids are $599.
  • Enlite: Another option currently just for presale, the Enlite hearing aids offer a sleek, in-ear design with great sound clarity. They include assorted tips for the best fit and two different listening profiles for all-day listening. The Enlite’s replaceable batteries can be used for days at a time. These aids are $299.
  • Enrich Pro BTE: These behind-the-ear aids include eight-channel digital sound processing, an omnidirectional microphone and advanced noise reduction. Other features include volume control, wind noise filters and dynamic feedback cancelers. These aids are $299.
  • Enrich: With Lucid’s most basic design, these hearing aids offer three preprogrammed settings and digital sound processing. They are lightweight (weighing less than one-fourth of an ounce) and are only $199.

Prescription

For prescription products, Lucid Hearing offers an assortment of traditional options customized to each wearer. A hearing specialist will help you determine which style makes sense for your specific type of hearing loss.

Style options include:

  • Behind-the-ear
  • In-the-canal
  • Invisible-in-the-canal
  • Full-shell
  • Half-shell
  • Open-fit

Other products

Lucid Hearing also sells additional hearing products, including earphones and monitors, earmuffs and earplugs, hearing supplements, and medical devices.

Lucid Hearing prices

Lucid Hearing’s OTC hearing aids range in price from $199 to $999 at the time of publishing online, although some retailers may sell them for different prices, depending on the pricing structure and any discounts being offered. Customers also have the option to finance their devices. The costs for prescription devices vary greatly based on hearing need and style.

You may be able to use insurance or tax-deductible income for payment. Some of Lucid’s OTC makes and models are eligible for HSA and FSA purchase, which can help cover some of the cost. For prescription devices, your insurance may cover some or all of the cost.

Lucid Hearing FAQ

Does Lucid Hearing have a warranty?

Lucid Hearing offers a one-year warranty on its hearing aids. It also offers free returns, although the return period depends on where you purchased them. If you purchased the aids at a hearing center in Sam’s Club, you can return them within 90 days for a refund. If you purchased from somewhere else, Lucid offers a 60-day manufacturer return period.

How long do Lucid hearing aid batteries last?

It depends on the design, but Lucid doesn’t share its average battery life span. You can contact the manufacturer for more information.

What phone is compatible with Lucid hearing aids?

Lucid Hearing devices are compatible with any iPhone 6 or newer iPhone with at least iOS 12 and any Android device with at least Android 10 installed.

Still have questions?

Are Lucid Hearing aids good?

While not the most well-known name in the market, Lucid Hearing is starting to gain traction as a good option for those with mild to moderate hearing loss. Its prices are affordable and, with financing and insurance options, most will be able to find some sort of payment plan that works for them. Lucid Hearing has 500-plus hearing aid centers nationwide (located mainly in Sam’s Clubs) and a relatively good return period of up to 90 days, so it’s easier than ever to find a device that works for you.

Lucid Hearing Reviews

Filter by Rating

  • (286)
  • (89)
  • (43)
  • (34)
  • (28)

Popular Mentions

    How do I know I can trust these reviews about Lucid Hearing?
    • 4,882,793 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Recent
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about Lucid Hearing?
    • 4,882,793 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Verified purchase
    Customer ServiceRefunds & Payouts

    Reviewed May 6, 2026

    After numerous readjustments these still do not function for me and of course it’s nearly impossible to get refund. So I’m out over $3,000. VERY poor customer service. Save your money. DO NOT buy anything from this company.

    Thanks for your vote!
    Customer ServiceSales & Marketing

    Reviewed Feb. 26, 2026

    I have been hesitant to seek hearing aids because of aggressive advertising. When family and friends told me how much my life could improve, I contacted Alex ** at Sam's in Owensboro. I was impressed with the interview and testing. Follow-up visits with Alex have fine-tuned the devices and justified the investment.

    Thanks for your vote!
    Lucid Hearing
    Response from Lucid Hearing

    Thank you so much for your kind words! We’re thrilled to hear about your positive experience and truly appreciate you taking the time to share your feedback. Should you need any further assistance, please feel free to contact our Customer Solutions Team at 1-800-785-6052. We look forward to continuing to support you.

    Lucid Hearing

    Customer Solutions Team

    Not sure how to choose?

    Get buying tips about Hearing Aids delivered to your inbox.

      By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

      Thanks for subscribing.

      You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

      Profile pic of the author.
      Customer ServiceSales & MarketingPricePunctuality & SpeedRefunds & PayoutsMaintenanceStaffBillingTimelinessHonesty & Transparency

      Reviewed Jan. 10, 2026

      I went to Sam’s Club in Waco TX, in October to look for hearing aids…, after some issues w/ the testing equipment I was fitted with the Lucid 64 hearing aids for $2,000 and got financed thru Allegro, I was told by the salesperson that these were discoverable via Find my App on my Apple phone. Somehow the very experienced of 26 yrs Lucid agent couldn’t figure out how to connect them to Find My App….I later found out that these were not discoverable but if I spent $4,000 they would be. Totally lied, and mis-represented the product. The hearing aids would squawk occasionally and not because the batteries were low. Defective product…. I live in Jackson WY and had to drive 100 miles one way to the Sam's in Idaho Falls ID, to return them. Their Lucid agent was not in so I was to leave them with the optical department in Mid November.

      On my account the mailing address was not on file w/ Allegro so I get an email with a notice that a payment had to be made. I called the Idaho Falls agent and he claims he couldn’t figure out how to de-program them so he sent them back to Waco TX Sam’s, I called that department several times with no response. I called the main office to let them know about this issue and finally got a call back from the agent in Waco TX Sam’s. She said her phone line are not working. She didn’t understand why the agent in Idaho Falls ID Sam’s couldn’t figure it….(Incompetence), after some time I still saw the bill w/ Allegro had a balance and payment owing.

      After sometime I contacted her thru her personal Cell phone since she claimed the phone was not working, and finally got a response: “It’s being handled. It’s out of my hands since I’m not the one that took the return but I did get it turned in the right direction but if you have made any payments it will be returned to you.” I responded: “ Great to know. Who is going to handle it? Is there a contact #? Thank you, I’m to assume that it’s being handled by the Idaho Falls store where I returned it? Please advice….thanks. Peace, NO RESPONSE!! I called the Idaho Falls Lucid agent, he had no idea and was going to call me back as I asked him to look into it…No Response!!

      I disputed the charge w/ Allegro now Simplicity, Sam’s has 20 days to respond and it’s been almost a month with no response. I contacted Lucid corporate, several times to get regional managers involved with both locations, no call, no text, no email. I’ve spent numerous hours, getting anxiety w/o compensation I charge $300/hr for my services with my business….I keep calling Lucid and they don’t call back either. I’m feeling that they’re not going to allow me to return this item and are basically by denying a refund are stealing from me…they mis-represent the defective product, and will not allow returns. Buyers beware!!

      Thanks for your vote!
      Lucid Hearing
      Response from Lucid Hearing

      We sincerely apologize for the frustration you experienced with your purchase and the communication challenges you encountered. We take feedback like yours seriously and encourage you to contact our Customer Solutions Team directly at 1-800-785-6052 so we can review your case and assist you. Thank you for bringing this to our attention.

      Profile pic of the author.
      Staff

      Reviewed Dec. 26, 2025

      I met Derick ** with Lucid Hearing inside the Sam’s Club in Vero Beach, Florida. He was extremely knowledgeable and did a great job explaining the entire process, including how the hearing test would work. After the test, Derick carefully went over the results in detail and made sure I fully understood everything. I really appreciated the time he took and his professionalism. Thank you, Derick!

      Thanks for your vote!
      Lucid Hearing
      Response from Lucid Hearing

      Thank you so much for your kind words and 5-star review! We’re thrilled to hear that Derick provided such a knowledgeable and thorough experience and took the time to walk you through each step of the process. Making sure our customers feel informed and comfortable is always our priority. We truly appreciate you choosing Lucid Hearing and look forward to supporting your hearing health journey!

      Sales & MarketingStaffRates

      Reviewed Sept. 5, 2025

      I have been using Lucid hearing instruments for many years. They are high quality and with proper care will last a long time. As good as the instruments are the sales and service are even Better. I deal with the Sam's Club in south County in St. Louis. Austin, the technician is a very professional and respected young man. Always greets you with a smile and a great communicator interested in helping you. The knowledge he has of Audiology is very reassuring that he can help with your hearing loss. I highly recommend this facility and Austin.

      Thanks for your vote!
      Lucid Hearing
      Response from Lucid Hearing

      Thank you much for your kind words and for being a loyal customer! We’re thrilled to hear that your experience has been positive and that Austin provided such excellent care and service. We’ll be sure to share your feedback with him. Should you need anything further, please do not hesitate to reach out to our Customer Solutions Team at 1-800-785-6052. We truly appreciate your recommendation and look forward to continuing to support your hearing health!

      Best Regards,

      Lucid Hearing

      George S. increased rating by 3 stars.
      PriceStaff
      After a positive interaction with Lucid Hearing, George S. increased their star rating on Oct. 1, 2025.

      Updated review: Oct. 1, 2025

      After working with my local hearing specialist, customer service, and the district manager, I was finally able to resolve my problem with my Lucid Hearing aids. I really appreciated the level of involvement and level of support I received. Lucid was genuinely interested in making my hearing aids custom to my hearing needs. Kudos to a company that truly cares about its customers.

      Original Review: Aug. 28, 2025

      I purchased my Lucid Hearing Aids a few years ago and had some difficulty with them remaining fixed in my ears. I also experienced a shrill sound when touching or waving my hand in proximity to the hearing aids. So, I am now on my fourth hearing aid specialist at my local SAM'S Club who identified that the connecting line from the ear to the base of the hearing aid was too short for my ears. However, when he explained the cost to address this issue, it was cost prohibitive. My question is why didn't the other three specialists recognize and address this issue?

      Thanks for your vote!
      Lucid Hearing
      Response from Lucid Hearing

      We truly appreciate you sharing your experience and are so sorry to hear about the challenges you’ve faced. That’s not the experience we want for any of our customers, and we’d love the opportunity to make this right. Please send us a private message with your contact details or reach out to our Customer Solutions Team at 1-800-785-6502 so we can work on a solution together.

      Best Regards,

      Lucid Hearing

      Reviewed Aug. 17, 2025

      For about 15 years, I have used Oticon hearing aid and decided to try Lucid at my local Sam’s. I am a guitar player and having hearing aids that compensate for my hearing loss is a must. After purchasing my top-of-the-line Lucid hearing aids, I left the store and went home to practice. Once I turned the music on, my brand new hearing aids automatically muted, as if I pulled them out of my ears. I went back to the store and they reprogrammed the Music setting and said that is what I need to use in order to play and practice music. I went back home and found the new setting did nothing to correct the problem.

      The next issue I found was during church, if someone clapped, it would mute the hearing aids for a few seconds, then the volume would slowly return. The next issue was the right hearing aid would sometimes sound very distorted when listening to something by Bluetooth, then the right one would just disconnect. Back to the store and they decided to send the hearing aids in and request and new replacement pair, sounded good to me! Last week, my new hearing aids came in and I found that there was no improvement, still the same issues, at this point, I feel like it was a waste of $5000. I didn’t want or need hearing aids to mute anything, just improve my hearing loss, no more and no less.

      Thanks for your vote!
      Lucid Hearing
      Response from Lucid Hearing

      Thank you for your feedback. We’re sorry to hear about the challenges you’ve experienced with your new hearing aids, especially while playing music. Your experience matters to us, and we’d love the chance to review your settings and work toward a solution. Please reach out to our Customer Solutions Team at 1-800-785-6052 so we can assist you directly. We look forward to assisting you.

      Best,

      Lucid Hearing

      Profile pic of the author.
      Price

      Reviewed July 17, 2025

      Aids minimally adjustable for my hearing loss and whistle frequently. Also note shipping charges for 20 wax guards, which weigh less than an ounce, no other option for shipping. I'll never be doing business with this brand again.

      Thanks for your vote!
      Lucid Hearing
      Response from Lucid Hearing

      Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience hasn’t met expectations. We understand how frustrating fit or feedback issues can be, and we apologize for any inconvenience caused by the shipping options. We’d really appreciate the opportunity to make things right. Please reach out to our Customer Solutions Team at 1-800-785-6052— we’re here to support you and want to help.

      Thank you for your suggestion. We will take that into consideration.

      Verified purchase
      Customer ServicePriceStaffRates

      Reviewed Jan. 9, 2025

      The decision to purchase a hearing aid was made after visiting my audiologist and him telling me that it was time. My friend had gone to Sam's Club and told me about Alyssa from Lucid Hearing.

      The hearing aids are about half the price of what I would have paid if I went to Miracle-Ear or one of those places. It was still a lot of money, but it was better than twice as much money.

      The hearing aids work, when I remember to wear them, and I have no complaints. I don't wear them if I don’t go out, and I haven't really been going out. I know how to change the volume, and I know there's a setting to make some other adjustments, but I am not techy. So, Alyssa had me come back every week for three weeks, then at two months, and then at four months. She did the adjustments and wherever it's set works for me.

      Alyssa is wonderful. In this world where customer service is mostly dead, she listens, and makes you feel she's present and you're special. She answers all questions and takes care of everything. She's really a gem. Consequently, they've probably picked up 10 or 15 new clients because of the rave reviews we've given her. It was just a very pleasurable experience, top to bottom.

      Thanks for your vote!
      Lucid Hearing
      Response from Lucid Hearing

      Thank you so much for sharing your journey and kind words! We're thrilled to hear Alyssa provided such outstanding care—she truly is a gem. We’re glad your experience with Lucid Hearing has been positive, and we wish you continued healing and success with your transplant recovery. Please don’t hesitate to reach out if we can support you further. Our Customer Solutions Team at 1-800-785-6052 would be happy to assist.

      Verified purchase
      Staff

      Reviewed Jan. 9, 2025

      I couldn't hear properly, and since Lucid Hearing doesn't need a prescription, I went with them. The person I worked with at Sam’s Club was great. The hearing aids are of very good quality and have made my day-to-day activities better.

      Thanks for your vote!
      Lucid Hearing
      Response from Lucid Hearing

      Thank you for your kind words and for choosing Lucid Hearing! We're so glad to hear your experience with our specialist was great and that your hearing aids are making a real difference in your daily life. It’s wonderful to know they’ve helped improve your overall quality of life. Your satisfaction means a lot to us, and we’re always here if you need support or have any questions in the future. Please feel free to contact our Customer Solutions Team at 1-800-785-6052.

      Find a Hearing Aid partner near you.

      Loading more reviews...

      Lucid Hearing Company Information

      Company Name:
      Lucid Hearing
      Website:
      lucidhearing.com