Lucid Hearing

Lucid Hearing Reviews

4.2
454 reviews
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Lucid Hearing Reviews
4.2(454)
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About Lucid Hearing

Lucid Hearing sells prescription and over-the-counter hearing aids starting at $199. Many customers say its technology is easy to use, although that may not be the case for all users. And while it does offer a good number of OTC makes and models, not all customers will find an OTC product for them. Its prescription model is well established in the industry for those with moderate to severe hearing loss.

Pros
  • Prescription and OTC options
  • HSA/FSA-eligible
  • Easy setup
  • Self-adjustable with Lucid app
  • Available at Sam’s Club
Cons
  • May be expensive
  • Not many OTC options

Featured Reviews

SC
Verified purchase
The representative from Engage is excellent and very professional. The test was great. So far, so good. I've gone back once and had the aids adjusted, and Sarah really helped me o...

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WV
Verified purchase
I went to Engage to ask them what the basic start-out price was for hearing aids and Nicole, the rep, gave me all the information. It was great customer service. I’d give her an A...

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What is Lucid Hearing?

Lucid Hearing is a national hearing aid company that sells both prescription and over-the-counter (OTC) hearing aids. One of its main offerings is its Engage OTC hearing aid, which is sold at Sam's Club. It manufactures products across five areas of hearing health: enhancement, enjoyment, protection, wellness and detection. Some of the brands it operates under include Westone Audio, Etymotic, HearGear, HearMuffs and Saf-T-Ear.

How does Lucid Hearing work?

The main differentiator for Lucid Hearing Aids is its Lucid technology, which uses “adaptive dynamic range optimization.” Lucid’s technology produces sound that is natural and precise while easily adaptable to different environments.

Customers can choose between OTC and prescription hearing aids.

Over-the-counter hearing aids

Since the Food and Drug Administration’s 2022 ruling that lets companies sell hearing aids over the counter, there are many more efficient and accessible ways to gain access to hearing aids. Lucid Hearing sells over-the-counter and prescription devices mainly through Sam's Club but also through other sellers such as Best Buy, CVS and Amazon. Most Sam’s Club locations have full Lucid hearing centers with both OTC and prescription options.

Lucid’s devices are preprogrammed with four proprietary programs that support the majority of individuals with perceived mild to moderate hearing loss. Each program is backed by research and clinical validation from the University of Texas at Dallas.

Prescription hearing aids

Lucid has 500-plus hearing aid centers nationwide (located mainly in Sam’s Clubs) and more than 50 international locations. Customers can get free hearing tests from a licensed specialist, who will make audio adjustments to help create the best hearing experience.

All customers also receive free lifetime adjustments and access to the Lucid Hearing app. This app offers LucidShape, a technology customers can use to refine their listening experience at any time.

Lucid Hearing products

Lucid Hearing offers both over-the-counter and prescription hearing aids.

Over-the-counter

According to Lucid, it offers the world's most advanced over-the-counter and preprogrammed hearing devices. It sells six styles of OTC hearing aids, ranging from $199 to $999 for a pair at the time of publishing, with a one-year warranty. Some are flexible spending account- and health savings account-eligible.

All of its OTC hearing aids are designed for individuals with mild to moderate hearing loss; prescription hearing aids are a better choice for those with moderate to severe hearing loss.

  • Fio: While only currently available for presale, this is Lucid Hearing’s top-tier option. It has a discreet in-the-ear design built for all-day comfort. Its technology offers high-definition natural sound and clearer sound without distortion. These aids last up to 16 hours per charge and cost $999 for two.
  • Engage Rechargeable: These hearing aids offer high-definition natural sound with a speaker-in-the-ear design for greater clarity. Customers can stream from their Android and iPhone devices as well as control their sound settings through the app. These aids come with a recharging carrying case and cost $799.
  • Engage: These devices are the same as the Engage Rechargeables but without the recharging features. These aids are $599.
  • Enlite: Another option currently just for presale, the Enlite hearing aids offer a sleek, in-ear design with great sound clarity. They include assorted tips for the best fit and two different listening profiles for all-day listening. The Enlite’s replaceable batteries can be used for days at a time. These aids are $299.
  • Enrich Pro BTE: These behind-the-ear aids include eight-channel digital sound processing, an omnidirectional microphone and advanced noise reduction. Other features include volume control, wind noise filters and dynamic feedback cancelers. These aids are $299.
  • Enrich: With Lucid’s most basic design, these hearing aids offer three preprogrammed settings and digital sound processing. They are lightweight (weighing less than one-fourth of an ounce) and are only $199.

Prescription

For prescription products, Lucid Hearing offers an assortment of traditional options customized to each wearer. A hearing specialist will help you determine which style makes sense for your specific type of hearing loss.

Style options include:

  • Behind-the-ear
  • In-the-canal
  • Invisible-in-the-canal
  • Full-shell
  • Half-shell
  • Open-fit

Other products

Lucid Hearing also sells additional hearing products, including earphones and monitors, earmuffs and earplugs, hearing supplements, and medical devices.

Lucid Hearing prices

Lucid Hearing’s OTC hearing aids range in price from $199 to $999 at the time of publishing online, although some retailers may sell them for different prices, depending on the pricing structure and any discounts being offered. Customers also have the option to finance their devices. The costs for prescription devices vary greatly based on hearing need and style.

You may be able to use insurance or tax-deductible income for payment. Some of Lucid’s OTC makes and models are eligible for HSA and FSA purchase, which can help cover some of the cost. For prescription devices, your insurance may cover some or all of the cost.

Lucid Hearing FAQ

Does Lucid Hearing have a warranty?

Lucid Hearing offers a one-year warranty on its hearing aids. It also offers free returns, although the return period depends on where you purchased them. If you purchased the aids at a hearing center in Sam’s Club, you can return them within 90 days for a refund. If you purchased from somewhere else, Lucid offers a 60-day manufacturer return period.

How long do Lucid hearing aid batteries last?

It depends on the design, but Lucid doesn’t share its average battery life span. You can contact the manufacturer for more information.

What phone is compatible with Lucid hearing aids?

Lucid Hearing devices are compatible with any iPhone 6 or newer iPhone with at least iOS 12 and any Android device with at least Android 10 installed.

Are Lucid Hearing aids good?

While not the most well-known name in the market, Lucid Hearing is starting to gain traction as a good option for those with mild to moderate hearing loss. Its prices are affordable and, with financing and insurance options, most will be able to find some sort of payment plan that works for them. Lucid Hearing has 500-plus hearing aid centers nationwide (located mainly in Sam’s Clubs) and a relatively good return period of up to 90 days, so it’s easier than ever to find a device that works for you.

Lucid Hearing Reviews

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    How do I know I can trust these reviews about Lucid Hearing?
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    Page 1 Reviews 0 - 5
    Verified purchase
    PriceOnline & AppStaff

    Reviewed Sept. 14, 2024

    I started having severe hearing issues, and I had several procedures that were done that didn't help. I was in and out of hearing. So I hear good for about a month, then my ears would get really clogged and I couldn't hear at all. I was told that I was having age-related hearing loss, but I'm 45. I was also told it was very progressive. Another guy had gone through Sam's, and he said that Lucid had a really nice all-in-one package. They do free adjustments too. They also had the standard warranties with the hearing aids and he was really happy with the quality of it. He said it connected through Bluetooth, and they do it automatically. I went to Sam's, and the rep was wonderful.

    When I went to see my ENT doctor and we went over and tested several different hearing aids, they talked about the options. One of the features of the hearing aid that I have now is the quality is comparable with the pricing. It was definitely in a decent price range for the quality of it, but for an average person trying to do something like that, it's a little high on the pricing, but I fortunately had someone that helped me buy them.

    So far, I've been happy with my hearing aids. I liked the ability of being able to connect the hearing aids to my phone. That was a nice feature, but I don't utilize that a lot anymore, because with the app, it became complicated. Sometimes, it would get stuck and I'd have to shut both my hearing aids off, turn off the app, then turn them all back on. Other than that, my hearing aids definitely improved things for me 100%, because I could hear people. I could also hear words and sounds that I didn't realize how much I wasn't hearing until then.

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    Response from Lucid Hearing

    Mr. Meyer,

    Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 5-star review. We are so happy to hear that you had a wonderful encounter with our specialist. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.

    If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.

    Thank you,
    Kathryn Benton (H.I.S.)

    Customer Solutions Team

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      Verified purchase
      Staff

      Reviewed Aug. 26, 2024

      My Lucid hearing aids are okay. I really miss my old one though. The old one was much better but I couldn't afford it. There's nothing wrong with what the new one does. You pay for what you get for. Sometimes, this one goes out. If it's in my ear for too long, it will just turn itself off. I had to take them out of my ear and squeeze them and make them turn back on. My old one stayed on all the time. It just stayed on when I had the battery in. Also, the little wire is noticeable. I'm darker. So, you could see the wire because it's a clear little wire that goes on the side of my ear.

      One thing I do like about my new hearing aids though, is that I'm able to keep up with them. They are easy to use. They come in a battery pack. I'm able to turn them on and off. I'll disconnect the batteries. I also do like that they're little, but they're kind of big at the same time. So, it's a disadvantage and an advantage again, though. And then you're gonna use certain ones. I want the ones that go inside my ears but unfortunately, due to my hearing loss, I have to get the one with the wire that comes out of my ears.

      My hearing aids were tuned, but I went to Lucid about a couple of weeks ago because I kept hearing background noise more than I was hearing people talk. I would like people talk more than background. I could hear the music. I wanna be able to hear people more than I hear the background. The people at Lucid were very helpful. They gave me so much knowledge. I'm glad I found them. They were making sure that I was good at all times. The guy even has hearing aids. So, that made it much better to work with somebody who had hearing aids just like me, who had a similar hearing loss and was able to understand where I was coming from.

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      Response from Lucid Hearing

      Mr. Givens,

      Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 5-star review. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.

      If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.

      Thank you,
      Vanessa Trevino

      Sr. Manager of Customer Experience

      Verified purchase
      Customer ServiceOnline & AppStaff

      Reviewed July 30, 2024

      If I go to a private person, they're gonna sell me the biggest product they can sell me. But the gentleman with Lucid Hearing told me they do not work on commission. Their job is not to sell me the up-line product but to sell me what I need at that time that would last me longer than a year. 2,000 was a lot for me but they're usually 5,000. They did the payment so that it is paid off in a year at interest-free and I'm paying it out over a year.

      The phone I had at the time worked with the hearing aid. I ended upgrading to a phone and now I can do all the features with it. They have directions on the app but I get confused easily even though I'm still in the tech age. I had to go in-store because it needed an upgrade. Then there was something wrong with the hearing aid, which they said they have not seen in three years. It was something they had experienced with some old tech they had in their hearing aids. It was a goofy upgrade that the hearing aid needed and my phone as well. The lady was able to explain some stuff to me that made a lot more sense than it did trying to read it. I didn't know the difference between streaming and ambience but she showed me. In loud environments, I would turn the hearing aids off. But now I know how to do the ambience versus the streaming. I just move it over to streaming if it's way too loud and turning the volume down isn't enough.

      I've had an ear infection that lasted three weeks so that was three weeks that I couldn't use my hearing aids. After that was when I had the problem with the connection and something inside the hearing aid was wrong. I've lost two months in there that I could not use my hearing aid. It was hard to get in and get it fixed. With all the change in the phone and in the hearing aid and the ear infection, I have noticed little difference because then I had to learn how to work the phone. There's a part where you can move the sound waves on there, but I don't know how to manipulate enough of that yet.

      I went to a church camp and a woman told me her husband refuses to get hearing aids. I popped one out and she said, "You're wearing hearing aids?" I told her, "You can't even see them anymore and it's real simple. You can use it with your phone." I explained the process and she said, "I'm so taking him to Sam's right now." I was even telling my hairdresser we gotta work on my hairstyle 'cause I have extremely short hair. But we don't have to hide them. It's like you have a stopped-up ear almost but it's not bothersome.

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      Response from Lucid Hearing

      Ms. Stephens,

      Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids and giving us a 5-star review. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.

      If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.

      Thank you,
      Vanessa Trevino

      Sr. Manager of Customer Experience

      Verified purchase
      Customer ServicePriceOnline & AppStaff

      Reviewed June 2, 2024

      I'm on my second set of hearing aids from Lucid. I was very pleased with the technician that I dealt with. His examination seemed to be very thorough and he explained the differences that I had between the old one that I had and the new one. I've got the tube that goes over the ear and has the piece behind the ear. They're rechargeable. The others I had were not. The batteries were not that expensive and I could run for a week on a set of batteries. So, it didn't matter how long my day was, still I had use of them. I put them in at about 9 o'clock in the morning and at about 11 o'clock at night, I start getting a notice that the battery is running low.

      I use the app on the phone for controlling my hearing aids. The technician had it set up and he told me I would be able to hear my phone ring through my hearing aids. That is good in a way. But if I lay my phone down and the phone rings, it's ringing in my ear but I don't know where it's at across the room. So, if I can have him remove that, I'll go back and have him do that. And if I'm getting a text or if I'm looking at something on my phone and it is doing something, it will deaden my hearing because the phone app or whatever I'm doing is doing what it's doing. I'm still working and it affects my hearing when I'm with the customer.

      The main thing that I wanna do with the hearing aids as far as my phone is if I'm in areas where it's noisy and I can tone that down, or if I'm in a meeting or something and want to boost the hearing for the speaker, I wanna be able to control that volume that way. So, I just need to go back and talk to the technician and see if I'm even using the app correctly. So that's on me and not the technician. I just got these back in January and I'm about an hour's drive from the technician but I had not been back to get things checked out and to ask questions.

      For someone who's on fixed incomes, they're terribly expensive though and there's no help with insurance. Medicare does not cover the very things that senior citizens need for quality of life, such as dental, hearing and eyesight. What tipped the scales for me to decide to purchase when I did was Sam’s was running a special and I could get two years interest-free. I knew I was gonna need the hearing aids and I wouldn't get any better deal than that. I've been very satisfied with the Lucid hearing aids and I would recommend them.

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      Response from Lucid Hearing

      Ms. Leap,

      Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.

      If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CT.

      Thank you,
      Vanessa Trevino

      Sr. Manager of Customer Experience

      Verified purchase
      PriceStaff

      Reviewed Jan. 28, 2024

      I'm middle-aged and it's a little weird getting hearing aids. So, you feel weird about the whole process. It was my first time even toying with the idea of getting hearing aids, so that was ground zero. But the lady walked me right through it and answered all my questions. From shaking her hand to walking out the door with my hearing aids, it was probably an hour and a half. She gave me a hearing test and the way she programmed the hearing aids right out of the start was great. I never had to go get them adjusted. Although you can get ones that are rechargeable, I prefer to have a battery that I stick in there once a week. My fear was anything that's rechargeable seems like after a year or two, it gets to where it doesn't last as long. And these batteries are 25 cents apiece.

      Lucid Hearing is awesome and I'd recommend them to anybody. If anybody's experiencing hearing problems like I am, they need to go do this. Anybody who can get a set if they need them, their life's gonna be better. I love the hearing aids. The price was fair. It was 1,800 and you could have gone as low as 1,200. And that's for this superior product in my mind. You can barely tell it's there. It's behind the ear. Lucid has products as much as 5,000 but I don't know why anybody’d pay more than 1,800. You hit a plateau where once they're to this quality, it wouldn't matter if you were Bill Gates. You just can't buy a better hearing aid. It's already perfect. I don't expect to be able to hear what they're saying in China. Hearing aids are great but there's no way people will be disappointed if they get a pair of these.

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      Response from Lucid Hearing

      Hi Aaron,

      Thank you for for sharing your feedback. It is normal in the beginning to feel curious, and we are here every step of the way!

      Please contact our Customer Solutions Team if you need any assistance with your hearing aids or need to set up an appointment. Our team of licensed hearing specialists are available at 800-785-6052 via telephone, and from Monday to Saturday during the hours of 8am - 6pm Central Standard Time.

      Thank you,

      Louis

      Verified purchase
      Customer ServicePriceOnline & AppStaff

      Reviewed Nov. 24, 2024

      I had a great experience purchasing a hearing aid from Lucid Hearing. The service was excellent, and the person who assisted me was thorough and kind, explaining everything about the product, which made the experience very easy. The hearing aid has significantly improved my daily activities as I had about a 70% hearing loss, and there's been a considerable positive change since I started using it.

      One of the features I really like is the capability to connect to my phone, which makes it convenient as I don't have to hold the phone to my ear. The app used to operate it is simple, although I haven't used it much as the configuration works well from the start.

      I would rate my overall experience a 4 out of 5 because I've encountered some connection issues with my phone lately—sometimes needing to switch the hearing aids off and on to reconnect. However, I am generally satisfied and would recommend Lucid Hearing. Their customer service deserves a 5, as they were exceedingly helpful.

      I've noticed the price I paid was quite standard after researching similar products. Even though I cannot review their online tools or website as I've only used the app, I'd rate the app a 5 for its performance so far.

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      Response from Lucid Hearing

      Thank you for sharing your feedback with us regarding your experience with our hearing aids. We are very happy to hear that our service was exceptional and that the quality of the hearing aids is meeting your expectations! We are committed to providing outstanding customer service and ensuring that our customers have the best experience. We are so pleased that we are able to enhance the quality of your hearing and help you hear better! Thank you also for your positive feedback regarding many of our amazing features.

      If you need any future support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Friday, 8am-6pm CST. Thank you

      Verified purchase
      Staff

      Reviewed Nov. 24, 2024

      I requested information from Lucid. I was given the information, came to my house, decided to move forward, went in there, and did an exam to confirm what my other exam at the doctor's office said. From then, they gave me options and I chose one. No more than an hour and a half later, I was all done. I like that the hearing aids are comfortable. People don't even notice so far that I have one and that's cool. I always thought they were gonna be very noticeable, but they're not. I'm also happy with the quality.

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      Response from Lucid Hearing

      Thank you for sharing your feedback with us regarding your experience with our hearing aids. We are very happy to hear that our service was exceptional and that the quality of the hearing aids is meeting your expectations! We are committed to providing outstanding customer service and ensuring that our customers have the best experience.

      If you need any future support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Friday, 8am-6pm CST. Thank you

      Verified purchase
      Customer ServicePriceOnline & App

      Reviewed Nov. 22, 2024

      My Lucid hearing aids are pretty good. What I've enjoyed the most is the app, as it offers control over various settings. But I did note that phone calls don't sound as clear as expected. It seems this could be a common issue across different brands since my mother experiences the same with her Oticon model. Beyond this, my hearing seems to be perfect with the help of the Lucid hearing aids and their price was decent.

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      Response from Lucid Hearing

      Ms. Casiano,

      Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 5-star review. We are very happy to hear that our service was exceptional and that the quality of the hearing aids is meeting your expectations. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.

      If you need any future support regarding your aids, our Customer Solutions Team is here for you every step of the way! We would be happy to go over the amazing features of our APP as well any other features you are wanting to discuss further. We can be reached at 800-785-6052 Monday - Friday, 8am-6pm CST. Thank you

      Verified purchase
      Customer ServicePriceStaff

      Reviewed Nov. 21, 2024

      I purchased a hearing aid from Lucid Hearing due to worsening hearing, choosing this brand largely because it was available at Sam's. The purchasing experience was very positive; the hearing specialist explained everything well and conducted a robust hearing test, more thorough than those I typically receive at work each year.

      I've been using the hearing aids for a while now and find them valuable once you get used to them. It took me about two months to acclimatize, but they've significantly improved the quality of my daily life. They are battery-powered, requiring a change every three days.

      One of my favorite features is the Bluetooth connectivity, which allows me to seamlessly listen to music from my phone. They certainly serve a dual purpose, acting like standard earbuds alongside being hearing aids. Initially, I used the Lucid Hearing app quite frequently. It's a good app.

      I would rate my overall experience with Lucid Hearing positively, delivering good customer service and product value, despite the price of the hearing aids being on the higher side – they came up to about $4,500 even with a payment plan.

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      Response from Lucid Hearing

      Mr. Martin,

      Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 5-star review. We are very happy to hear that our service was exceptional and that the quality of the hearing aids is meeting your expectations. We are committed to providing outstanding customer service and ensuring that our customers have the best experience. We are also happy to hear that our Bluetooth capabilities works well for you.

      If you need any future support regarding your aids, our Customer Solutions Team is here for you every step of the way! We would be happy to go over the amazing features of our APP as well any other features you are wanting to discuss further. We can be reached at 800-785-6052 Monday - Friday, 8am-6pm CST. Thank you

      Verified purchase
      Customer Service

      Reviewed Nov. 21, 2024

      I've used hearing aids for years and decided to try Lucid Hearing because they were available at Sam's Club. However, I'm uncertain if I'm satisfied with them. I have to ask people to repeat things often, and the hearing aids don't seem to solve my hearing challenges adequately. The hearing aids didn't change my daily life—it doesn't seem much different with them on. I'm not familiar with features like smartphone compatibility and have never learned to use those functions.

      In terms of quality, the hearing aids seem a little cheaply made compared to my previous ones. Those weren't exceptional either, though I may have heard slightly better with them when they were new. Overall, I'm still searching for a brand that meets my needs. I have no experience with the Lucid Hearing app. I'm concerned that hearing aid companies, in general, may be more focused on profit than on significantly improving hearing. I haven’t met many fully happy hearing aid users, regardless of brand. In social settings like dances with music playing, it's particularly challenging to separate conversation from background noise, which I find a significant issue. This limitation makes social interactions frustrating, and although they're perhaps better than nothing, hearing aids still fall short.

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      Response from Lucid Hearing

      Mr. Nagel,

      Thank you for sharing your experience regarding our hearing center and hearing aids. Your feedback will be used to help us improve the experience for our customers. We are sorry to hear you have had an unsatisfactory experience thus far. We do strive to provide outstanding customer service and ensuring that our customers have the best experience.

      Please call our Customer Solutions Team at 800-785-6052 should you like to discuss your comments further. Our team is available from 8:00 AM - 6:00 PM Central Time via telephone.

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      Lucid Hearing Company Information

      Company Name:
      Lucid Hearing
      Website:
      lucidhearing.com