Lucid Hearing Reviews

I went into the Sam's Club on Brook Road in Wichita. I set up an appointment. I already had my hearing screening, so I just gave that to the rep and she was able to convert it and set me up with hearing aids the same day. She seemed knowledgeable and happy to help. And if I had problems, she was willing to get it fixed even though we went a little over on my appointment time. Once I adjusted to these Lucid hearing aids, I have been able to understand people at work a lot better. Also, the one that I'm using right now is the only way I would be able to take phone calls. I can do music too. This is handier. It occasionally disconnects on Bluetooth. But I just have to reset them and they would be fine.

I like my Lucid hearing aids. When I first got them, the reps were very good at helping me out and showing me how to use it for my appointments. The only thing I don't like is that we have to change the battery every week. So, I always look to buy batteries. I wish it was some kind of charging thing.

I got the hearing aid from Lucid where it goes in your ear then wraps around the back of your ear. Dennis did a good job in the hearing exam. He's been doing it for 40 years. The hearing aids work great. They're not uncomfortable. I can hear the TV without it being on 70. It's way different compared to not being able to hear. I can actually hear, so it's weird. It's not so weird now that I've had them for roughly six months. But at first, it was overwhelming with all the sounds, like the water softener, dishwasher and everything running. Because before, I couldn't hear any of those stuff. I'm very satisfied with Lucid.

The young lady, Andrea, who assisted me when I purchased the Lucid hearing aid, was very good. With the hearing aid, I could hear father at mass. It does well.

The guy took up a bunch of time with us, answered all our questions, and explained things. I did a 0% for a year when I got mine. The quality of the Lucid hearing aids is good. It's surprising when you hear something you never noticed before. However, whenever I pair the hearing aids to the phone to do a phone call, I gotta have the phone up to my mouth in order for it to pick up my voice. If I'm streaming music and drop it down on my left side, the right hearing aid will go out. It won't pick it up.

I like my Lucid hearing aids. It's helped me hear things that I've never heard before like high tone beeps. I also like the Bluetooth feature. However, it's been hard to get an appointment through Sam's Club. I'm supposed to go back in and get them unlocked because I can't turn the volume down.

My experience with the hearing aids has been pretty good. They're very comfortable.

I have Lucid hearing aids that I got at Sam's Club and the comfort is great, although it almost sounds like they keep disconnecting from my phone and my phone seems to be the only way to adjust the volume because I can't do it with my fingers on the back of them. Also, they are more expensive than what they're worth.

I could not be more satisfied with the customer service and care that I am receiving from Kim at the Sam’s Club in Hanover Pa. She has went over and beyond to help get my hearing aids to where they need to be to be comfortable and perfect for me. This is the first time I will ever wear hearing aids and she is making sure that they are perfect for me. I have highly recommended Kim to everyone I know who has hearing issues. Kim is still currently working to get my hearing aids just right for me and has been patient with me every step of the way. I could not be any happier with this being my first pick for hearing aids. Thanks a million Kim for all your patience and friendship through it all.

Not enough room for everything that did, has and is going wrong. From waiting 3 months to get hearing aids to being charged 11,000 for them to not being able to return them. Will never return or refer anyone to this company. Feel free to contact me at any time.

My previous hearing aid lasted 7 years and it was a Lucid. It just stopped working. So I took it to Sam's club for servicing. The tech confirmed it was dead. But it worked well for so long. I ordered this model and it has been working very well for me.

I purchased a pair of behind the ear hearing aids on 09/06/2023 from Sherrie ** at the Venetucci Blvd. location in Colorado Springs. She retired and since then I have had no support from Lucid at all. There has been no one there and no one answers the phone. I have needed parts replaced and have not been able to do so. I am very disappointed in the lack of support after spending $2800.00 for the hearing aids.

I have had issues with too much moisture in the ear canal so the hearing aids want to pop out of my ear, Dan the audiologist has been very helpful in trying to find a solution to my problem, we are now trying where the mounds are like fins so the moisture doesn't build up and push the aids out of the ear.

The first 2 weeks were great, hearing things I had forgotten about then the issues started. Well I live 75 miles from Sherman and don't have time to run back every 2 weeks for some kind of update. I have gone back several times and they work for a week or so then Bluetooth stops working, or they turn off with battery still good or the battery goes low but it doesn't say so. When talking on the phone sound swaps frequently from one ear to the other. I was not informed that I would have to return every time I turned around so I am not happy. I wish I knew if other brands required frequent updates. I feel like I wasted the $1799. I finally quit wearing them. Waste of time and money.

I received a thorough hearing test. I was treated with thoughtfulness and compassion as I went through this process. Kim helped me select hearing aids that were right for me and followed up with aftercare. She is accessible as needed. I have recommended her to multiple people for their hearing needs.

Our service when purchasing was excellent. Follow up and help has been very poor. Our closest Sam’s Club closed their hearing aid department and when we try to go elsewhere they are never available to assist us. We love our hearing aids and it has made a tremendous difference in our lives. If our follow up service was better we would be very happy. Battery life is good and the ability to purchase in large qty has been great.

On phone calls my hearing aids don’t always stay connected to both ears. They switch back and forth between ears and both ears together. For a while the charger wasn’t indicating it was fully charged, but after a few days it seems to be working fine again. In big closed in buildings, church for me, I can’t find a setting that works for me. Especially during singing. I often remove my hearing aids during the singing. I’ve also tried turning the volume up to max, which seems to be better, but still not good. But all in all I am satisfied with my hearing aids. They seem to be doing a good job for me. They could just be better.

The device (I only need the left one) is operating better than I imagined. It is easy to use, clean and change batteries. The customer service (Kimberly at Hanover PA Sam's club) has been excellent. She is cheerful, efficient and very easy to understand. I have found the entire process to be easy from scheduling my hearing evaluation through getting the device serviced.

It’s $2,000 for one piece. I only needed one, so for $2,000, isn’t that too steep? But the hearing aid helps a bit with the tinnitus.

I am happy that I have hearing aids but since my condition is a little bit unique, it's been very difficult learning how to use LucidShape. My hearing changes all the time since I got them. One thing that I would like is a little bit more instructions and information when it comes to using LucidShape. Their rep gave me the little booklet, but this is my very first time having hearing aids so it's not very easy for me to really comprehend. I wish it was easier to understand when it comes to navigating the app a little bit better. Also, the quality of the hearing aids is a little too good for me. With my hearing, I'm able to hear higher tones but I struggle with hearing lower tones. Sometimes they pick up on all the background noise more than it will the person that I'm talking to in front of me because it has 32 channels. It picks up a lot and it can be distracting.

The hearing specialist was very good. I'm very satisfied with my experience. The hearing aid has good quality. When I get into noisy environments, I found it so much nicer having that noisy setting, and then being able to kind of filter out some of the other sounds and just focus on conversations with people that I'm with. When I first got the hearing aids, I had some issues with it. The issue was something around the noise cancellation. It would filter things, but slowly within 10 seconds, the sound would ramp up and it was more like a static sound, and it was a lot of the background noise. Then it would instantly stop that sound again for another 10 seconds until it ramped up again. It would only happen when I would connect through the app. If I just wore the hearing aids, it was fine. But in some later updates, it got fixed.

The hearing aid rep was great. He told me about all the different features of the Lucid hearing aid and which one would be best for me. I like that my hearing aid is connected to my phone through Bluetooth. I need an app for it to work. The app is alright. I would prefer if it is just like a speaker or something that you can use because it is Apple-specific, so I have it on my work phone but I can't switch it over to my Android personal phone. Other than that, the quality of the hearing aids is great. I had a lower quality one before and it sounded very robotic and tinny. The one that I got now is much clearer. It sounds more natural.

The specialist was an odd character, but it was fine. He helped me with the fit and gave an explanation of the product and what to expect in the future. My Lucid hearing aid is very good, and I've had zero issues. It has an excellent build quality, great battery life, and very easy to use. I have the ability to adjust the EQ, and I appreciate that a lot because I'm a sound engineer. Other than that, being able to communicate through my cellphone makes a big difference. I've gotten used to the app too. I don't use it as much to change between modes though. I generally just turn the volume up or down, but if I bother to use it, it works very well.

The gentleman that sold us the hearing aids was excellent. He was very helpful. My Lucid hearing aids seem to work really well too. They're well built, and I don't have any complaints.

I like Lucid Hearing. They have taken care of everything so far. I haven't had to send anything back or have anything repaired. It's very good. Compared to a whole lot of things, they're a little expensive, but they're certainly worth the money. I'm satisfied. This is the second pair of Lucid hearing aids that I have. I got them through Sam's Club and the first pair was fine. The pair I currently have are much better. The biggest benefit is the clarity of the language that's being spoken. I can hear many things that I would get somewhat confused about or say the wrong thing or something inappropriate because I answer incorrectly. It has certainly helped with that.

I was having problems hearing but Barb showed me that there was build up in my hearing aids and they just needed to be cleaned. She's great. I just stopped in and she happened to be available. I would have gladly waited for her. She's always friendly and explains things to me. I have come to rely on my hearing aids and feel I can't do without them now.

I asked the Lucid Hearing reps what the hearing test entailed, what it included, and how long it would take. Michael was very nice. He told me everything that I needed to know, answered everything that I asked, and he walked me through how the test would go, and it was quick and easy. I decided to go with a pair of hearing aids because I can't hear high-pitched stuff anymore. When Michael showed me the difference with the sample pair, I was shocked at how much I could not hear. He programmed my program into the sample hearing aids and let me try them out. So, he put my exact information into it. I was like, "Oh, I cannot hear anything really."

I charge my battery-powered hearing aids once a week or a week and a half. I'm around a lot of loud noises, so it drains them faster when I'm with more noise. However, I just downloaded the app, and I can change the settings with it. If I'm at a concert or listening to music, I can change the settings so that it'll focus more on the sound. If I'm in a noisy environment, I can block out all the extra noise so I can concentrate on who I'm talking to. I was also trying to see if I can Bluetooth music to them, but I don't know if that will work or not.

I grew up with hearing aids when I was younger and I hated them. I didn't like the big mold. I kept having ear problems with them then in junior high, I quit wearing them. Since then, I didn't want to go back to hearing aids. They didn't really help in the sense that everything felt like a microphone. But this year, the audiologist did a really good job of fine-tuning the noise from my Lucid hearing aid and making sure it didn't sound like a microphone and that it sounded like a normal room of people talking. I like that I didn't have to get fitted for a mold and it's just a little thing that goes in your ear. It functions well and I'm able to hear sounds I didn't know existed. It's pretty easy to use, too.

The lady at Sam's Club offered a free hearing test, then we ordered whatever she thought would be the right thing to have. We got the Lucid hearing aids for my 18-year-old daughter and these are her first adult version. She likes that they Bluetooth to her phone but I am very concerned of the possible radiation that close to her head. So I would rather have an option that didn't have Bluetooth. But we had no option that didn't have Bluetooth if we wanted to do hearing aids. She's had several concussions so she's very sensitive to this silly Bluetooth radiation. It gives her migraines.

I got the over the ear hearing aid from Lucid Hearing and I chose that because it had the additional range that I needed for future hearing loss. Also, I got the chargeable batteries instead of the ones you have to buy the package. I feel like the rechargeable just over the long term is going to be a better investment instead of having to replace batteries pretty quickly.

My hearing aids don't serve me well. I have been back for an adjustment but it didn't help. There is too much background noise and I don't hear voices clearly. The background noise, like a clock chime, phone ring, etc. is loud but sounds I need to hear like voices do not come through well.

My Audiologist, Marcus ** was as good as they come. He was excellent in coaching, answering questions, encouragement and willingness to assist my journey. If not for Marc, I would likely have ditched the whole process in the early stages because of the problems (below). I would score the devices a 6-7/10 compared to friends who have other brands. The devices constantly drop Bluetooth connectivity which can be simply annoying, as when listening to streaming, or extremely bad, as when it drops in the middle of a phone call. Also, the feedback the devices emit whenever my hands are within a couple inches should be curable.

The hearing aids that I had and returned were junk. They seemed to nothing more than loud speakers with lots of static. Sometimes one didn't work at all and I would have to open the battery compartment to reset before it would work. I took them back to have them checked out and the agent reprogrammed them and that helped for a few hours on the bluetooth only.

I have had a mixed experience with the hearing aids. For watching TV in a fairly quiet room. They're great. If the A/C comes on, not so much. And that includes having them on the noisy setting. Same with the conversation in a quieter setting. Is ok. Noisy atmosphere, just not great. I'm a bit disappointed having spent this much on them. Will be paying on them for quite a while. I do need to make an appointment to have them adjusted. And get the forward facing tubes. Perhaps that will improve the experience. As for the connectivity to an android phone. Nope, constantly dropping so I gave up on that. Which is unfortunate as the phone conversation was great with them. Even music sounded great from the phone connection.

While my hearing aids make sounds crisper, less muddled, they have not improved my understanding of speech much. I hear miscellaneous noise too well. I don't use the accompanying program as feeding directly to just my hearing aids prevents being able to share calls with my husband, doesn't work on video calls, and keeps me from being able to locate my phone with a call from another one. Also, I cannot discern differences among the the setting changes (regular, noisy, music).

I can hear a little better now with my Lucid hearing aids. I still struggle a little bit, but it's better. So, when I’m in the places that there's gonna be a crowd, I wear them. I get a bit of background noise. I wear glasses, too. So, when I put my glasses on and off, I get the hot mic sound. If I put my hair back in a ponytail, my hand goes near it and I could hear that. I would recommend Lucid to friends.

I like the price of Lucid Hearing Aids. I went to a local Costco and purchased one and it was a good experience. The audiologist was good. She was patient and friendly too. The hearing aid has improved the quality of my life. I am able to hear better. I'd recommend them.

I'm middle-aged and it's a little weird getting hearing aids. So, you feel weird about the whole process. It was my first time even toying with the idea of getting hearing aids, so that was ground zero. But the lady walked me right through it and answered all my questions. From shaking her hand to walking out the door with my hearing aids, it was probably an hour and a half. She gave me a hearing test and the way she programmed the hearing aids right out of the start was great. I never had to go get them adjusted. Although you can get ones that are rechargeable, I prefer to have a battery that I stick in there once a week. My fear was anything that's rechargeable seems like after a year or two, it gets to where it doesn't last as long. And these batteries are 25 cents apiece.

I got a free hearing test and the rep pointed out what I needed. I got the molds done and then came back and got everything lined out. Everything was just as I expected. The hearing aids have Bluetooth and I have batteries that I change probably every three days. There's a part though that I still gotta get the bugs worked out of with the audiologist. Still, Lucid was good. They took care of what I needed.

I appreciate the service. The rep I worked with, Lou, was great. He's in Fayetteville Sam's Club Hearing Center. I had my first set for about seven months and then decided I needed another pair because the one pair doesn't last me all day before I need to come home and I need to hear again. I've got two sets. I wish there was a way that I could find my lost hearing aid. But other than that, everything's been great so far.

The hearing specialist that we worked with was amazing. She really helped and she also wore the hearing aids, which was helpful. I purchased them for my son and this is the first time he's kept them in his ears and we've tried a lot of different styles. We're very happy.

I have been given excellent care by the Lucid representative at Sam's Club in Ankeny, IA. I have had hearing tube replacement and cleaning done. The response has been prompt and courteous. I would recommend this representative! I also think their hearing aids are competitively priced, and there is a price selection range that makes them affordable for people like me.

The hearing aids were light. When I wore them, they worked okay. It was battery-powered and I had to change the batteries every three to five days.

I like the Lucid Hearing Aids. They've been good. I can hear better.

I like my Lucid Hearing Aids. They're good and handy to have. They're worth the money. Since using Lucid Hearing, I can hear a lot better than I could. I didn't get the rechargeable ones. But they're Bluetooth audio. It saves me from having to have AirPods to listen to music. I can listen to that or movies or anything through my hearing aids through my phone. I also have their app so I can adjust my hearing aids as needed. The app works well.

I went to the place at Sam's, and the Lucid reps seemed very knowledgeable. I got the $607 ones, and I've already had to take them back in one time because it was very echoey. It was quite difficult to get ahold of the store, and when the rep made an adjustment, that seemed to make it worse. I will go back in and let them make an adjustment. However, I don't wear them much now. I'm in health care so I have to wear mask and they just get tangled in the mask.

My Lucid hearing aids seem to be working out okay. They're comfortable. It is battery-powered, and it's easy to change the batteries. Everything seems to be working out well.

The audio quality of the hearing aids is quite good as is the Iphone app. The issue I have is with the intermittent bluetooth connections with other devices. The connection with the iphone drops out on either the left channel or right quite often. I rely on this connection for almost all my phone calls and apps with audio so it is quite irritating.

Dawn was very professional and very very helpful during my testing. She gave lots of information and was very helpful in making my decision on which hearing aids I chose. This is the best purchase I have made in years! It is also great that I have follow ups to see if I need any changes made and get them taken care of right then and there.

We returned the hearing aids because there was too much background noise. They were for my husband and it bothered him. It was a good experience and everything was great. The people who did it were very kind.

Lucid hearing aids are way better and a lot less expensive. Getting them was a lot easier than it was with my original pair of hearing aids. I was 45 when I got these. I was 42 when I first realized I had hearing loss. And it impacted my work. But it's also an expensive issue that isn't funded by insurance very well. So, being able to get them there and that much less expensive was a big deal. The hearing aids do the Bluetooth. If I get a phone call, it Bluetooths up to that. And if I'm listening to a podcast while I'm working or if I wanna listen to music, I can listen to that. But also just being able to hear better and the level of clarity that they provide. With the cost alone, I recommend them.

The hearing aids were cheap so I went with them and the quality seems to be good, so far. The Bluetooth could be better, though. It only works about two feet away from my cell phone. But it has good sound quality, better than I've had in the past.

Lucid Hearing have made a huge difference but the Bluetooth doesn't work well with syncing so my batteries get drained a lot quicker than I was told that they should last. I listen to videos and for a short time, I'll have both of them that are connected and then one of them will go out again. The gentleman that works at the Sam’s I go to said it's the Bluetooth not connecting with the actual hearing aids in a consistent way when I'm using the phone feature. So that's been the downside to Lucid and because I use that feature often, it’s been a little disappointing. But overall, things have been good.

I liked Aaron at Sam's Club in Davenport, IA who was recommended by a friend. He was very patient and explained everything I asked him about these hearing aids. The BTE hearing aids work great and I like the Lucid Android App. The price for the pair I got was about half of a major competitor.

The company took my comments and responded in a timely manner. I am satisfied with the results.

The person who fitted me did a great job. I don't think the hearing aids are $4000 hearing aids. Bluetooth has to be reset several times a day and the volume has to be adjusted many times a day. I find it hard to get good balance between the right and left units. This is the third set of hearing aid that I have had and all three have been different brands.

The hearing aids drop out several times a day. He replaced them once and tried them without streaming and they were fine, but when I switched them back to normal operation mode they continued to drop out or went to loading mode.

Not happy that programming does not stay locked in and that one or the other hearing aid loses sync with the phone. I program them for application level and soon it changes to something else or aid is working but program shows it is off-line. It’s just a mess. All my other bluetooth stuff works except these hearing aids.

Went in to have help with phone app. The worker was talking with her husband on phone as he walked us through the process. Then the older lady took the phone from her and insisted that I make an appointment to come back later to do what he was already doing. Customer service gone out the window. Lost me as a customer.

I would give these hearing aids 10 stars if I could! When I was first fitted for them, I actually teared up. I could not believe how much sound I was missing. I've become an ambassador for hearing aids now, and I'll tell every older adult I meet to get over themselves, get checked and change their life for the better! Insurance and Medicare needs to do a better job of paying for these. They are indispensable for older adults!!

I have in-the-ear hearing aids from Lucid and they're really good. They automatically connect to my phone easily. I like these hearing aids and they help me a lot. I can actually hear now. It was hard to hear people before. It was a struggle for me anywhere where there was a lot of noise.

My hearing aid sounded like it was in a tin can the whole time. When I was talking to people, I couldn't make out anything they were saying and they were sitting right across from me. It was like I didn't even have the hearing aids on. Every time I went back to the store, they would show me that the hearing aids were working. They would stand behind me and walk further back. That's fine because the microphone is back there. But when someone is in front of me is when I want to hear someone talking. The hearing aid wasn't even amplifying what I was hearing, so I can't say any good things about it.

We were at Sam's and Lucid told me that my hearing loss was getting worse. My husband paid 4,000 cash for the hearing aids. It's crazy what I can hear now. I don't have to say, "Huh?" a lot. You don't know that the hearing aids are there. But I don't like the Bluetooth features. I don't like it ringing in my head. It freaks me out every time it rings. So I turned it off.

Lucid is the brand that is carried at Sam's where we do a lot of shopping. There was a guy who ran some tests or did some adjustments on the hearing aids if they needed it. The problem is it's 80 miles away from here. We only make the trip about every two months. I sent my old hearing aid in to have it checked over so I could have a spare if I needed it. We had a little trouble getting it back. It got lost in the mail. But it finally arrived.

I've been very satisfied with Lucid. My hearing aids have the batteries. I didn't want to recharge the time, so I use the batteries and they hold out long. It’s about a week before I have to change those out. Also, I like the feature that I can adjust the volume with my phone. The hearing aids have really helped me to be able to not just sit back and pretend like I can hear everything. I still miss stuff, but it has really helped me a lot with not losing conversations. It's a lot less frustrating for my wife as well. I would highly recommend them and I have to other people that have asked me.

I like the price efficiency of Lucid Hearing aids. I went in and had an exam done and purchased them. It was good. The doctor who did it and the staff were really nice and explained everything to me. Now, my life is 100% better. The hearing aids have Bluetooth. When my phone rings through, if I have the Bluetooth on, it'll ring into the hearing aid. If I play music through my phone, it'll go through the hearing aid. The app is also easy to use.

Lucid is pretty good. The hearing specialist got the hearing aids fitted to my ears and knew exactly what levels to put them at. The hearing aids are very good. I like the app on my phone as well as the different settings. The app is very easy and user-friendly. It is very relieving to finally get something that helps me hear.

Hearing aids work great, but the website to adjust the sound is terrible. I get sharp squeaks and odd noises from it. Had to turn it off. I adjust by hand so if you fix the website let me know. But I will keep using them as they do work great. Just hard to adjust. Thanks again. Ray **

I saw Lucid Hearing through Sam’s down in Tampa, Florida. I liked it, so I started pursuing from that end. The rep came and gave the hearing aid test, and he let my daughter try it on. He picked the right one that was suited for her, and he explained it to her. He did a good job. He gave us something good as cash. He wanted her to start pronouncing words over so she could adjust to it. Ever since I got the hearing aids, my daughter liked them well. The only thing that we could never get to work right was the interface with the cellphone. We've tried. We went back down to the hearing aid center and the gentleman put it on there, and it lasted a while but would go off. Other than that, I was satisfied.

So far I am pleased with both the performance and care of the hearing aids that I received. The only issue that I have is that sometimes I have the aids in the charger all night and yet after only 4 hours I get the warning that the battery's low on one or the other, sometimes both. I have not been in to see the person at the store. I will soon.

Good to work with. Know their stuff, willing to help, always find a way to fit me into my schedule, truly a pleasure to work with. Answer all the questions you have. Never have they been too so busy to rush you through.

I was doubtful I would be this happy for my first set purchased at ENT office. Gave me such a time and $1000 more in cost. When Connie reviewed the appointment scheduling for first three months I was very impressed. I have nothing but high marks for Connie’s service and professional approach to helping a new customer.

I spoke to both Lucid representatives. The first day I had a hearing test, which showed significant hearing loss. He gave myself all the information needed. I shopped around and met with 2 other hearing aid facilities and was not as impressed with their services. I called Lucid to tell them I wanted to go ahead and make a purchase. Mr ** stated they do not work on commission and he could set me up. I had a 1 minor correction about 5 weeks after purchase but could not be happier with my decision. Great product and great service.

The employees were very nice and helpful! I don’t particularly care for the Lucid hearing aids themselves. My last hearing aids were phonak from Costco, they must have spoiled me because Lucid don't even come close to comfort and quality! I will deal with These for now but next time I will be going back to Costco!!

I had my first pair of hearing aid prescribed through insurance. The aids may have been ok, but they were more trouble than they were worth. These are great and the tech at Sam's gives them the tuning needed and has worked with me since to make the experience even better.

Natalie ** was very kind and helpful. However, I am not completely satisfied with these hearing aids. I can't turn the volume down when needed. I do block out background noise but still too loud. And, the right ear hurts when they are in for a long period of time, plus a lot of time my ears itch when wearing them. I make sure my ears are clean. For the amount of money these cost, I feel I should be more satisfied.

Excellent service and product. Very happy with result. Kayla was patient, thorough and professional. The hearing aid works better than expected. The noise cancellation feature works very well. In fact, so well that the hearing aids can be worn in airplanes during flight comfortably. The wireless streaming feature is great too. Last but not least, battery life exceeded expectations.

Engage's rep was super nice. She let me try on the hearing aids and let me pick what color I wanted based on my own needs. She told me that some people get skin color while some people get their hair color. So, I ended up getting a brown color that matches more of my skin. She showed me all about them, how to clean them, and how to put them in. She walked me around the store and introduced me to different sounds. Then we went outside and she dangled her keys so I could hear that. I could also hear different people talking.

Purchased a set of hearing aids recently from Sam's Club along with the insurance protection. My first set was found to have a defective chip and was not really compatible with my Android phone - so were sent back to be repaired. Waited around a month for them to be returned. During this time I was excited about using their app to learn to control the hearing aids more manually- so went and purchased a new iPhone. Now my new phone is not compatible. My audiologist tried resolving the issue with her manager with no luck. She suggested I contact customer service. The lady in customer service basically said she could not help me and told me that "most old people don't buy new phones." If they are promoting people to use their app I want to be able to do so. Issue is still not resolved.

My brother had purchased a set. He had told me how wonderful they were and how great the staff was at the Evansville, Indiana location. I went and it was very pleasant. They showed me several different types. I'm a relatively young age and instead of having something that could be visible, I told them what I wanted something to be as most invisible as possible. The functionality is great and the performance of it has been wonderful too. What I like is the app and being able to adjust and set programs on the app itself. I have younger nieces and nephews and it was getting very difficult for me to hear. I was getting agitated because I couldn't understand them. But with the Lucid hearing aids, I can now understand them. It's also been very handy being able to answer the phone or listen to music off my phone wirelessly.

I had pleasant and effective service at the Sam's Club hearing service, and the aids were good. But sometime later, the receiver (RIC) was damaged. I needed a repair. But it turns out YOU CAN ONLY GET A REPAIR AT SAM'S CLUB. (I phoned Lucid, and they told me that directly.) The one I shopped at closed, and I no longer have a membership. Which you need to get the replacement receiver. And the nearest Sam's Club is at least an hour's round trip away, not to mention parking. This is more of a hostage situation than I'd like. Fortunately, the hostage is a device.

I got my Lucid hearing aid through the Sam's location in my community. The audiologist was really good. She tested me and I was able to pick out a hearing device. She showed me how to work it and clean it. I liked the purchase experience because it wasn't a Lucid rep. I got the opportunity to choose the one that I wanted and not necessarily somebody forcing it.

They were very thorough and not pushy at all. They wanted to meet my needs and was able to do that. They made me feel comfortable. I got the Lucid 128 with 128 channels because my hearing is so bad normally. The hearing aids are wonderful. I can hear the things that I haven't been able to hear before. It's made me be able to connect better with my kids and not make everyone frustrated. I can change the volume if I'm in a quieter place versus a louder place, block out background noise. I can tell when that's happening.

My son has been wearing hearing aids since he was two. He has a lifetime hearing loss. The Lucid rep was wonderful. She was very patient with him because he had a lot of questions and explaining everything, and testing him. She didn't rush us. She was a very personable person. My son hears very good with the hearing aids. He likes the newer things he can do with it and adjustments that he couldn't do with the older models. They're comfortable. He is pleased.

I had older hearing aids and I was just trying to find someone. I was just miserable. When you can't hear, it’s awful. My father-in-law had experience with Lucid and told me to go check them. He had just gotten his hearing aids from there so I went. I was very impressed with the rep. He was very helpful and seemed very knowledgeable. I'm like, “Wow, he's actually asking me what I'm looking for in a hearing aid, how I’m gonna need to use them.” With one place I checked, it didn't feel like they were looking out for me. Another one wanted to sell me cheap hearing aids.

I'm not comfortable using the Lucid hearing aids and I'm trying to see another doctor. Despite buying a case for it so that the device itself can be charged, the battery life is not long enough. One of the ears will just go off and the other will be working slightly. So, I put a charger in the car. Once I get into my car, I'll start charging again. When I started using the hearing aids for the first time, I enjoyed it because it was audible. But later on, everything changed about the device and I couldn't even use it to make a call with my phone and to do anything in terms of conversation.

Melvin wears his Lucid hearing aids. Sometimes, he complained about the noise. It was like when there were big noises, they lower the noise. He complained because he's a DJ and he wants to listen to the beat. But in the last couple of times after he set it again, he has not complained about this.

The service that Lucid Hearing would provide me is the reason why I went with them. I love everything about my hearing aids. I can hear my wife now. I would recommend anybody that I talk to to go to the Sam's I went to and get the ones I have.

The sales guy helped us a lot. He helped me understand a lot of what goes into picking the right hearing aids because not all are the same. When he was doing the hearing test got my father-in-law, I could hear what he was explaining to me. The hearing aids are comfortable for him. He's 86 and he's done well with them. He can hear us now. He actually understands the words and does not mistake one word for another that may sound similar.

I purchase a pair of hearing aids on June 13th 2023. I have purchased hearing aids from miracle ear (best but very expensive) and Costco (same price but better hearing experience). Changed to Sam's for driving distance convenience. Very happy with the tech, however I had to have the aids worked on a number of times until one failed after 3 month . Tech replaces hearing aids, which still are working although the quality of hearing is the worst of the 3 products. In going thru the initial issues the 3 month money back guarantee with Sam's Club ran out.

Lucid talked about the different kinds of hearing aids. The very first time I tried one, the rep said, “Let's walk around the store.” And I said, “What is all that noise in the background?” He goes, “It's a warehouse. It's like that all the time.” I had never heard it before then. Every time I went in there, it just seemed nice and quiet. I settled on one hearing aid and I've had that one since. It helps with the grandkids sometimes when they come over and I can hear them better.

I am happy overall with my Lucid hearing aids. However, your app needs work. I have a Samsung S23 Ultra phone. Your streaming app works (maybe 20% of the time) as phone speakers don't come through to your earpieces, so I have had to revert to your other app that does not stream. However, with this app, when I am wearing my hearing aids and they are connected to the app, the speaker will not work, I have to hold the phone to my ear in order to hear the caller.

These hearing aids do not give me the comfortable hearing that I was accustomed to with my previous pair. If I turn up the volume they squeal. If I don't turn them up I can't hear properly. I have been back to have them adjusted twice, but not satisfied. I don't like the fact that they can not be turned off without removing the battery.They were purchased at Sam's in Lima. A $500 warranty package was added to the cost without asking me if I wanted it. The charging device is large and difficult to use. They also seem to tickle my ear while inserted.

The App for the hearing aid is the worst. It continuously stops working. For example, if my phone is farther than 3 feet from me or is in my pocket, the hearing aids disconnect from the phone and the App. I wish I just kept my old hearing aids and saved the money.

I like my hearing aids. They do good job when they work, the problem is the rechargeable batteries, don’t last 4 hrs, then they're dead, went back. Said I need to leave them in the charger when not using them, but don’t leave charger plugged up, I been taking them out of charger and laying them on my desk and unhook the batteries till I wear them next day and they're dead, looks like if you unhook the battery they shouldn’t go dead, like my wife’s. It takes regular batteries, last for 2-3 days, she unhooks the batteries every night. It’s like any rechargeable batteries. Charge them all the time. They get weaker and weaker.

I am very frustrated with the devices, pick up background sounds and conversations but nothing in front of me. The sound receptors are behind the ear, very poorly placed. Was not given an opportunity to investigate any other device and ended up being pressured into purchasing the most expensive devices because there were no others. Told I could not return them after 4 trips to their Sam's facility and telling two different reps that they were worthless to me and wanted my money back. Now have a pair of expensive hearing aids that are useless and cannot hear what is being said. Very disappointing and disgusting.

So I’m basically paying 4,000.00 for a pair of amplifiers. I can hear better without them. They do not help with hearing at all. I don’t wear them anymore because they feel uncomfortable and doesn’t help my problem and now I’m stuck paying for them. I’ve only had them 6 months and can’t return them. I tell everyone I know not to waste money on these devices.

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I got the extra woofer, subwoofer and the tweeter on my hearing aids and it's got a program that works in my phone that I can adjust up and down. It's got four different programs that I can preset to my comfort and I like it. There’s another hearing aid that costs twice as much but you lose the ability to adjust it. With the hearing loss I have, it would not do me any good anyway. I'm not ever gonna hear the sounds that I'm looking to hear again such as high-pitch sounds. I have no problem with music and I've got a noisy room one where there's too much noise and it cuts off. I got a wind program where it cuts the front speaker off in case the wind is blowing in the truck. So, I like the Lucid program that's downloaded to my phone. I wish all of them had that. If you can't set the program yourself, you can get one of the techs at the sounds to help you set them to better suit what you wanna hear from the hearing aids.

I like the service that I would be getting from Lucid for the price. I went with the hearing aid that I can hear sports games. It goes at the back of my ear, then on top of my ear, and then inside the canal. It is performing well. It lets me know if the battery is low. I got the rechargeable battery. Since having my hearing aid, I can hear my friends and people clearly now. I don't have to keep saying, "Say that again. Say that again. What did you say?"

Lucid Hearing's rep did a nice job. She was very patient and thorough. I got rechargeable and adjustable hearing aids, but it does not link to my phone. They work fine and hold the charge 8 to 10 hours if I am charged correctly. I no longer have an excuse not to hear all of the things my wife wants me to do.

Lucid Hearing has been good. I'm still having some problems with getting the hearing aids adjusted. The background is very loud for me. I've got another appointment and they'll adjust that for me. The rep is wonderful. I would recommend Lucid.

I had a great experience with Lucid Hearing. The only time I've ever had an issue was when I went in there and the guy was on lunch. But everything was explained out in full detail when I purchased my hearing aids. I had no questions and no concerns even when the bill came. The guy that we dealt with was very professional. I've only had one little issue, but it's nothing to do with the hearing aid. I've had to go back to have a new little cup because of the size of my ear. Because after I wore it for a couple of days, I realized I needed something different. But the hearing aids worked well for me.

We got my husband's hearing aids from Sam's Club and the rep we dealt with, Courtney, was wonderful. She's very warm-natured and caring. They did the hearing test, which took 20 minutes, and then we discussed the different kinds of hearing aids. It was not pushy at all. Also, there's a payment plan with no interest that I took advantage of. I've been very happy with what we got.

My mother-in-law lost her hearing aids. The cost of the Lucid hearing aids was much lower than those from another company. We interacted with a hearing specialist. They helped us decide which ones were the best for my mother-in-law and for her hearing. They informed us that if she did not have hearing aids, she was completely deaf. That makes a lot of sense.

The rep was great. He did a very good and thorough job. I had a hearing test and then he recommended certain things. It was a very good experience. He was very informative and very thorough. My follow-ups were always really good, too. When I got the hearing aids in, I noticed a world of difference. It really helped with the ringing in the ears. Before, my wife and I would go out to a restaurant and I would have her sit on my good side so I could hear. But now, I can hear conversations and I'm not saying, "Huh," all the time. So it really works. It helps me get involved in conversations.

I came in to do the test and the tech did sounds and I was supposed to raise my hand when I first heard the sound, and then he read to me to see if I could hear or understand what he was saying. He said I had 60% hearing loss in one of my ears and then it was a little bit lower in the other ear. He did a good job. Lucid had financing at Sam's so that I could make payments on them, and it was interest-free if I paid it off in two years.

I would recommend Lucid Hearing. My hearing aids are very good. But it's hard to navigate the technology if you're an older person as far as setting the special settings and using the Bluetooth, especially in the car when I would like to be able to listen to the radio and let other people listen to it. Also, the charging system is not a good design, which makes it difficult to use.

Hearing aids work great, but the app, keeps turning on my Bluetooth on my phone, so he hears phone calls and videos, that I try to listen to, also always happens in the auto. Using maps, Bluetooth comes on, and he yells WTF, so I know he hears the radio in his hearing aids, when I get phone calls in the Jeep, they go to his hearing aids, and I can't hear anything.

I got some Lucid hearing aids at Sam's. Their rep suggested that these were the ones I needed, so I went along with her suggestion. When I'm wearing them, I don't realize I even have them in, which is nice. I don't wear them all the time, but when I do, they are a definite plus when I'm watching TV. I have the app on all the time but I never use it until the phone rings and I've got them in. And then that's when I realize they're there.

I first purchased my Lucid Hearing Aids from our local Kroger store, and that turned out to be a big disappointment. Unbeknownst to me, she sold me two different models that could not be paired with my phone. She also promised me free batteries for the life of my hearing aids and now that is gone by the wayside. After numerous attempts to contact her to have them checked as I didn't feel they were working correctly, I eventually learned that Kroger was no longer selling hearing aids. After some research, I found out that Sam's Club was selling them, but only at a Sam's that was not close to me.

I am a former first responder and now a critical care nurse. I had a pair pair of competitor's hearing aids and the service I received on them was horrible. Instead of addressing my hearing needs they just increased the volume. This made my life extremely stressful due to PTSD. Audicus took the time to address hearing needs and now I am hearing better than ever without flaring up my PTSD. When I am at work, alarms are constantly sounding and there is a lot of background noise, I am able to hear and understand fellow nurses, physicians and patients with confidence. Thank you for improving my life!!

I really like Lucid, their professional approach, and how helpful they are. I have nothing but high praise for the audiologist. I was just there yesterday and I got my hearing aids adjusted. With them, I hear more than I did before. But it is certainly not a fix. I still struggle to understand certain voices and my hearing is progressively getting worse. That necessitates getting my hearing aids adjusted to accommodate. Also I haven't been able to get more than two telephone calls through my hearing aid. Every adjustment I've made, volume, or anything else has all been done manually. So, the BlueTooth feature has not worked out but it's not that important to me.

I saw Lucid at Sam's Club and did a hearing test. It was a normal assessment and that went well. That took probably 20 minutes. I like my Lucid hearing aids because you have an app on your phone and you can adjust stuff. I feel really good wearing the aids and I can hear my wife. It's going real well. I change the batteries about every three days, which is what's expected.

I like my Lucid Hearing Aids really well. It's helped a lot with my hearing. But I need to bring them in and let them make an adjustment. Two glasses getting together and making clinking noises is really loud, so maybe they might be able to get that adjusted down a little bit. But the hearing aids are really good. The fit was perfect. I didn't want to do an over-the-counter, but I didn't wanna spend $4,000 or $5,000 either, so I got a midrange.

We got Lucid Hearing aids for my wife. The only problem with the hearing aid is the battery doesn't last very long. You put it in the charger, you put it on, after six or seven hours, it gets low battery signals frequently. So I gotta put it back on the charger. But it does its job. It also quite improved her hearing. When it works, it's fine.

The quality of the hearing aids could be better. They could fit into the ear, but after a little while, they come out and go behind the ear. It's gonna take a little bit to get used to them. It could also be simpler to make them either go louder or come down. What you have to pay for them is quite a bit too. Before, it was $1,300. I had to pay for two of them. This time, it’s over $2,400.

The rep was excellent. He put me in a soundproof booth and did a hearing test. He showed me the areas that I couldn't hear well and was ok with. We talked about the different options that were available with the Lucid Hearing, and I went with a rechargeable battery. He put a set in my ear then told me I had to come back to have ear molds made. I was quite surprised. There was a learning curve once I got the molded ear pieces put on. A couple of times, they fell out. But I don't know whether they formed into my ear or I got a technique and I just get up, get dressed, put them in, and they fade into the distance, which is the ultimate compliment. Nine tenths of the time, I forget I have mine. I haven't had issues with this. I haven't gone back to the rep with them at all.

I like the price for the Lucid hearing aids. The person who handled it all was great. I like my hearing aids and I don't even know they're in. The quality seems to be good too. But the features are taking a little bit of time to tweak for what I need them for. That aside, I can hear now so people don't have to keep repeating to me. So far, everything has worked the way they said they would.

Lucid's price was a lot better than the others. Other hearing aids are overpriced. Lucid was 4,000 and the one with the rechargeable part was 4,400. I took out the Sam's Plus membership and their credit card and I saved $400 because I had to get two hearing aids and had to have the rechargeable battery for both of them. Instead of $4,400 in tax, it was just under 4,000. They don't do that anymore, though. I had to get a new right hearing aid because I dropped the left one and the dog ate it. Knock that up to the price of living nowadays.

David has been wonderful. He's the one who's monitored me and is helping me. The hearing aid is a great tool for me. It works well in my small groups. I was to the point where I couldn't hear it all in small groups. Now I can hear and participate. But it can't work in a noisy situation because I cannot filter out. It's beyond me and the equipment.

So far, I've been doing real good with Lucid. Yesterday, though, I had a sensor fail, and other than ripping off one by accident, I haven't had a bit of trouble. I called the factory one time because I didn't get a follow-up call from my first order, and the guy apologized and said he'd be giving me a call every 80 days to verify all my information and make sure that my order was shipped out properly. Other than that, I'm happy with Lucid. They are doing a good job. I go to where I bought the hearing aids and the guy adjusts it for me and takes care of me.

The hearing specialist from Lucid was amazing. I like my hearing aids. They're good and very easy to use. I wouldn't go anywhere else. Now, I can hear better. I don't have to have my radio really loud so it's not too loud to other people or when we're watching TV, I don't have to turn it up. I can hear out of my left ear and I can listen to my music without having to use my iPods. I would highly recommend Lucid to anybody else that I know of that would need a hearing aid. I would tell them that Lucid is an amazing company and it wouldn't hurt to try. It was really easy to get approved for credit for it.

I like Lucid Hearing. I've had it now for several months. I love the Bluetooth. I use it with my smartphone and it works with my Waze directions on my automobile Bluetooth. It comes right through the hearing aids, so it's great. I can hear right through my earphone. From my experience trying other hearing aids as well as these, I can hear. Clarity is still a big problem. It gives me volume but not very good quality, and I'm not going against Lucid. It's just I’ve tried other hearing aids and they're all the same. I've been back to Lucid several times. I'm not really disappointed. It's just the way it is. I liked the idea that I was able to go in and I can go in any time, and their service is second to none. They're great. The very first time, I walked in and they signed me up for 45 days trial period, and I was completely satisfied with their service.

The Lucid hearing aids have improved my quality of life. I have an app on my phone and I can convert it to different areas such as if I'm at a movie, I can focus just on the movie or if I'm in a meeting and it gets loud, I can change it to where I can hear the person talking to me versus all the outside hearing interference. There are four different dials within there, so you can hone in on the best hearing options. If you're in a crowded area and you can hone in on just the person that's talking to you, the crowd switches and it doesn't become overwhelming. With all the improvements, I don't mind the price of the hearing aids. The quality is very good. When I travel, I don't even take headphones. I can just convert to the hearing aids and I'm good.

My Lucid Hearing aids are good. I can hear a lot of birds chirping and a lot of things like that. But it has some nuances. Sometimes, when it connected to the telephone, it wouldn't connect all the time, so I would have to keep opening the battery case, and then I would get a lot of condensation where the battery is and the connection is not perfect too. It loses the Wi-Fi. But I like the hearing aids.

Lucid Hearing gave me the best service I've ever had in my life. A gentleman there, Perry, was at Sam's Club and he was amazing. I liked him so much that I bought from him, and he did a great job. The product is wonderful, too. The quality of the hearing aids are too nice and I like the app on the iPhone. You can set the different tone patterns on the app on it and it's pretty cool. The cost is very comparable and I have other family members that got them as well. They got them over at Costco and they're phenomenally happy. They also got them at $100 less.

I like my hearing aids from Lucid Hearing. I like that I can hear, and that I have the option to switch if I'm in a really noisy place. I would suggest others to get Lucid hearing aids.

I'm very involved in my community and I had a hard time hearing people. Lucid Hearing's hearing aids made everything easier. I have the one which I put that little thing over and this cone-type thing goes in my ear and I wrap this wire around my ear. My ears itched for a while, but the rep said that was normal.

With my Lucid hearing aids, I have to connect the Bluetooth in order to access the app on my phone and the microphone on my phone shuts off when I have the hearing aids connected. I called Lucid and they said that the hearing aids are not compatible with my Moto Z phone. But apparently, nobody told the technician that and I didn't know it. I may have been able to take them back, but I don't want to go through all that again. Other than that, the hearing aids cost a little over 2,000 and that was enough. The batteries last a week and I'm really happy with them. I have a TV turned down a lot lower since I started using them and I've seen quite a difference in my hearing.

My hearing aids from Lucid Hearing are excellent. I'm really happy with them. They do well on amplifying the hearing sounds. I do like that you can use the adjusters on the side so you can put the volume up or down a little bit depending on the environment. If you're looking for hearing aids, Lucid is a great product.

I bought a couple of things online for 500 bucks and they didn't work. You could not adjust them and the batteries didn't last. I went into Sam's Club in Jacksonville, Florida and a guy started helping me. They took a test and I got my first set of Lucid Hearing aids. From there, I wore them. The problem I had with those was every time you would work outside and it would get hot or sweaty, they quit. That didn't work for me very well. I went and got a different set with another company. I didn't like them either. They hurt my ears when I stuck them in. The little plastic tip kept coming off in my ear.

I am hearing better with my Lucid hearing aids, but we're still working on it. In the beginning, I had a problem with the adjustment. They still need more adjustment, but, so far, they're working correctly. Sometimes, they disconnect from the app. I have to reset them.

I've only had the Lucid hearing aids a few months and I'm still getting used to them. So there are definitely a lot of frustrating moments, but it's getting better and I'm hoping it continues. The rep set up the hearing aids to drown out background noises. The only other feature I use is volume control, which I use on occasion but not every day. Since I started using the hearing aids, I hear every little creak and crack. And the tones of people’s voices are very pronounced, sometimes almost to the point of irritating. But with other people, it's just like a normal voice. So that has to do with a person's tone and pitch. For the most part, I'm dealing with it. I would recommend the gentleman who did all my testing in a heartbeat. I go to Sam's Club on a regular basis and almost every day, he is there. If I have a question, and he's not busy, he'll sit me down and get it solved. So, he's great.

The Lucid Hearing aids don't work. All they do is make sound. I paid almost $4,000 to get that. Soon after we got it, my husband lost one. I had to pay some money so they could get the one back. But they never got it. I ended up with a brown and a black. They told us that they didn't have the color we already have. My husband tried to use it for his benefit of hearing. But it gives him a lot of sound outside of when he is trying to listen for the sound he needs to hear. He is not benefiting from it. We don't have a connection with what can we do. The guy had left. We went to Sam’s and somebody else claimed they were trying to help.

My hearing aid is very uncomfortable. I hear better with it. But it's a pain in the neck to get into my ear. I'm having a hard time.

My wife's experience with Lucid has been wonderful. It's changed her life and mine because I don't have to repeat myself all the time. The specialist gave her a hearing test. She had hearing aids before, but she had lost them. So we weren’t new to hearing aids. He recommended the thing. I gave him my credit card and we walked away happy and still are. These hearing aids have a little plastic wire that hooks around in your ear that keeps them from falling out, which we've been very happy about.

I've gone into Sam's Club, and I was observing the technician. I sat there and listened to what he was saying to other people. I thought, "This guy talks a good rate." So I went online and I researched Lucid Hearing a little bit. Then I went back and made an appointment. I was impressed with his testing and the thoroughness of what he did and how he handled himself and selling the hearing aids. He was very informative. I got the hearing aids that day. With the hearing aids, I hear things. But sometimes I hear things I don't wanna hear. I hear my bones crack every time I move and I've never heard that before.

The specialist did a wonderful job. I got very good hearing aids. They're easy to put in and I can hear excellently.

My sister, Phyllis, is in a nursing home now but the experience with Lucid Hearing has been good. We bought hearing aids a couple of years ago, and all has been good. The service has been good. The hearing aids are okay. I just purchased another set for her just recently, which again, have been working okay. We were getting ready to put her in a nursing facility and the hearing aids that she has are still doing okay, and we take them to get them serviced. Even though my sister has dementia, she’s still able to put the hearing aids on herself. She knows how to adjust the volume. They're easy for her. I just felt she needed a new pair. So, we bought another pair. I interacted with the hearing specialist and the experience was good.

I'm very happy with Lucid Hearing. The rep did a hearing test and told me what I needed. I got my hearing aids the same day and my hearing has been 100% better. I'm hearing things I've never heard before.

The rep at Lucid Hearing gave me a hearing test and explained to me the results. Then he talked about how much hearing loss I had and recommended what he thought would suit me. I wanted something that you couldn't see, so he showed me what he had. We tried on some things and I liked what he offered. So, I purchased the hearing aids. When I first got them, you didn't have to stick anything in my ear. As time went on, that ended and they had to put a cap on to trap the sound because my hearing loss increased. Before, I could go days and do things and I wouldn't need hearing aids. But now, I have to wear them pretty much every day. They made it possible for me to comfortably function in all the areas and situations in which I encounter.

My experience with Lucid wasn't very good. I documented what problems I was having and the rep tried to address them individually. When they couldn't resolve the issue, he suggested a different manufacturer. I was told the original model had some technical difficulties in using and supporting the Bluetooth so they stepped down the model. At the same time, I tried another brand and this other brand was just superior. We purchased the Lucid hearing aids from Sam's Club and ended up with a refund.

I liked the price of Lucid Hearing aids. I got the cheapest model and I do very well with them. My wife likes the hearing aids more than I do because we can communicate a little better now. I've become more social and I'm not afraid to jump into a conversation with people now because I will hear exactly what they're saying and not get confused in the middle of the conversation. When I go for a check-up, the rep also checks the hearing aid and asks me how I'm doing. I was very pleased with Lucid Hearing.

I've upgraded and I've lost one hearing aid twice now. So I'm operating now with one. The last time I was at Lucid, the rep told me that my left ear was really full of wax and that I needed to go to a doctor. She was very nice. I have an appointment this month to go to a doctor. So I haven't been over to get another hearing aid until after I had to go see the doctor. The hearing aids get a little expensive. But they're very comfortable. I've been very satisfied with them.

Lucid is significantly less expensive than the one my husband used before. We are working with Sarah and she's wonderful. She's very attentive. She'll call us and ask, “How's everything going?” She'll double-check. We didn't expect that. So the service is outstanding. Unfortunately, we just have these little issues. My husband is getting a lot of pinging whenever he's near something. That's what's bothering him on those hearing aids. It’s a little ringing. People can hear it when they're near him. We've gone in and had it adjusted, but it still bothers them for him. But I like that it's small and you can't see it very much.

I've been with Lucid for at least 10 years now. I had to send at one point one of the ear molds back because it didn't seem to fit right. The replacement seems to be fine. The Bluetooth feature was new to me but I'm getting used to it.

The hearing aids I got are okay. I can hear better with them than without them but I still don't hear very well. Sounds are muffled. It has volume control and a setting for crowds but I don't use that. It doesn't help very much.

My hearing aids were upgraded. The upgrade went pretty easy. It took a little time. We had problems with the left hearing aids because it did the plug deal. They made it solid plastic, like go in the ear and it cut all the sound on the outside except for the hearing aid. But overall, the new ones are doing real good. The people at Lucid have always been helpful. Even when you had another person there, he was helpful too. They've been real good for me.