Lucid Hearing Reviews
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About Lucid Hearing
Lucid Hearing sells prescription and over-the-counter hearing aids starting at $199. Many customers say its technology is easy to use, although that may not be the case for all users. And while it does offer a good number of OTC makes and models, not all customers will find an OTC product for them. Its prescription model is well established in the industry for those with moderate to severe hearing loss.
- Prescription and OTC options
- HSA/FSA-eligible
- Easy setup
- Self-adjustable with Lucid app
- Available at Sam’s Club
- May be expensive
- Not many OTC options
Lucid Hearing Reviews
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- 4,646,930 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
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- 4,646,930 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Nov. 9, 2024
I recently visited Sam's Club and came across Lucid Hearing. My experience purchasing the hearing aids was outstanding – a solid 10 out of 10. The representative was fantastic, providing me with excellent service and even performed my hearing exam. In terms of comfort and quality, I'd rate the hearing aids as 9 out of 10. I initially considered going to Summit Hearing Solutions, but their price, even with a discount, was $7900, which felt like highway robbery. In contrast, Lucid Hearing at Sam's Club priced the hearing aids at $1800 out the door, which I found to be a reasonable and fair price for quality hearing aids.
The representative made the whole process smooth, and although the price was $1800, I didn't have to pay out of pocket because my boss covered it in exchange for some work I did for him. Overall, I'm extremely happy with my Lucid Hearing aids. I always joke that I have "magic ears," similar to Forrest Gump's "magic legs."
Mr. Oathout,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 5-star review. We are very happy to hear that our service was exceptional and that the quality of the hearing aids is meeting your expectations! We are committed to providing outstanding customer service and ensuring that our customers have the best experience. We are so pleased that we are able to enhance the quality of your hearing and help you hear better!
If you need any future support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Friday, 8am-6pm CST. Thank you
Reviewed Nov. 9, 2024
I had bought a hearing aid from Lucid back in 2014, and it was time for a new one. I spoke with Courtney from Sam's Club, and she was really good to work with, though I had to work around her schedule since she seemed to be the only one available. Courtney was nice, but scheduling could be tricky due to their limited hours.
I had to visit several times because it was hurting the inside of my ear. We had to keep cutting the device because it developed a sore inside my ear. Eventually, after the fourth adjustment, it didn't hurt anymore. But I wish it would have been cheaper. Also, I don't know if it's normal or is it just me, but sometimes I can't hear either way. I've had it for a month and I'm giving it some time to see.
Ms. Castillo,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 4-star review. We are very happy to hear that our service was exceptional and that the quality of the hearing aids is meeting your expectations! We are committed to providing outstanding customer service and ensuring that our customers have the best experience. We are so pleased that we are able to enhance the quality of your hearing and help you hear better!
If you need any future support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Friday, 8am-6pm CST. Thank you
Reviewed Nov. 9, 2024
I decided to go with Lucid for my hearing aid because I couldn't hear very well and they had a store nearby. My interactions with the specialist were great; she was thorough in explaining the audiology exam. The hearing aid has definitely made it easier for me to hear people in my day-to-day activities. While I don't have a favorite feature, the quality of the hearing aids seems fine to me, although I don't have much to compare them against. They are rechargeable, which is convenient. I also use the Lucid Hearing app and find it very easy to use.
Mr. Kniss,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 4-star review. We are very happy to hear that our service was exceptional and that the quality of the hearing aids is meeting your expectations! We are committed to providing outstanding customer service and ensuring that our customers have the best experience. We are so pleased that we are able to enhance the quality of your hearing and help you hear better! It is great to hear that our APP provides you with additional resources and support.
If you need any future support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Friday, 8am-6pm CST. Thank you
Reviewed Nov. 9, 2024
My experience with Lucid Hearing has been very positive. I chose to get a hearing aid from them mainly because it was convenient; I was at Sam's Club, and they have a store right there which made it easy to get tested. The hearing specialist I interacted with was very friendly and knowledgeable, which made the process smooth.
Although I don't have any previous hearing aids to compare the quality, this one seems to be fine, and it has improved my ability to hear what's going on around me significantly. I also use the Lucid Hearing app, and while I find it okay, I'm not aware of any necessary improvements. Overall, I am satisfied with my hearing aid, rating the experience a five out of five.
Ms. Plevka,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 5-star review. We are very happy to hear that our service was exceptional and that the quality of the hearing aids is meeting your expectations! We are committed to providing outstanding customer service and ensuring that our customers have the best experience. We are so pleased that we are able to enhance the quality of your hearing and help you hear better!
If you need any future support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Friday, 8am-6pm CST. Thank you
Reviewed Nov. 8, 2024
I have to admit I am disappointed. I purchase to be able to hear my wife's voice better and in a group of people talking. No improvement at all, still a struggle to hear someone sitting right across the table from me. It has me hearing footsteps better, paper crumbling and water streaming. I do not need those sounds elevated. I have tried the 4 default programs no improvement in my opinion in high noise reduction or wind noise reduction. The volume defaults to level 7 which hurts my hearing. It is so high. I end up reducing the volume on both ears to 1. I have to drive a 100 miles one direction to a Sam's Club that has a hearing center. This too is an inconvenience. I going back for the third time seeking improvements. So far nothing has helped. I find myself not wanting to wear them. Due to the high cost I am still hopeful I get the improvements in being able to hear my wife's voice better.
Hello Kevin,
Thank you for sharing your feedback with us regarding your experience with our hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Regards,
Micah R. Ruiz, HIS
Micah Ruiz, Hearing Instrument SpecialistCustomer Solutions Team
License #81039
Reviewed Nov. 8, 2024
I have experienced some problems with maintaining the settings I put into my hearing aids via my smartphone, particularly the volume control when trying to listen to individual speakers. I am unable to set and maintain individual voices. Also, my hearing aids are very uncomfortable after wearing 7-8 hours. Lucid representative Alan ** has made numerous attempts to correct but I still am experiencing problems.
Hello Spence,
Thank you for sharing your feedback with us regarding your experience with our hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Regards,
Micah R. Ruiz, HIS
Micah Ruiz, Hearing Instrument SpecialistCustomer Solutions Team
License #81039
Reviewed Nov. 7, 2024
My hearing aids quit working 10 days after the 90 day return window. I’ve emailed and called Lucid customer service several times and have yet to get a response. The sound quality is not great and I would NOT recommend purchasing this junk! If you have severe hearing loss, save your money and buy prescription aids!
Ms. Hosey,
Thank you for sharing your experience regarding our hearing center and hearing aids. Your feedback will be used to help us improve the experience for our customers. We are sorry to hear you have had an unsatisfactory experience thus far. We do strive to provide outstanding customer service and ensuring that our customers have the best experience.
Please call our Customer Solutions Team at 800-785-6052 should you like to discuss your comments further. Our team is available from 8:00 AM - 6:00 PM Central Time via telephone.
Reviewed Nov. 7, 2024
It is a difficult thing to go in for a hearing tests knowing you will not do well. It is not fun to spend what it takes to be able to hear. It is frustrating. I went to another hearing aid company before going to See Dawn at the local Lucid dealer. It was night and day difference and Dawn was great to walk through and explain all that was going on in what she learned from my hearing test. I received a lot more information and explanation from Dawn than from the competitor. Lucid has better technology and very comparable prices. Dawn was great to make this a good experience. Highly recommend.
Mr. Walsh,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 5-star review. We are very happy to hear that our service was exceptional and that the quality of the hearing aids is meeting your expectations! We are committed to providing outstanding customer service and ensuring that our customers have the best experience. We are so pleased that we are able to enhance the quality of your hearing and help you hear better! Thank you also for your positive feedback regarding many of our other amazing features.
If you need any future support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Friday, 8am-6pm CST. Thank you
Reviewed Nov. 6, 2024
The hearing specialist at Sam’s Club in Chandler AZ is amazing. Knowledgeable, thoughtful, goes the extra mile. Your lender (Synchrony) is not so efficient. Took 2 tries to get on auto payment. I don’t have any hearing aids to compare these to but they seem to work fine. The specialist in Chandler has been very helpful in trying to find the ideal set up.
Mr. White,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 4-star review. We are very happy to hear that our service was exceptional and that the quality of the hearing aids is meeting your expectations! We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any future support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Friday, 8am-6pm CST. Thank you
Reviewed Nov. 6, 2024
Got hearing aids at Sam's whse. Store, easy and convenient. Tech was awesome, model Liberty A32, model Id 1465, device type SIE A . Love the extra care and support from Lucid and its people. Ease of use and financing available. Found out brother, who is very savvy, and dollar wise had a pair also. Great follow up for adjustments, repairs, and additional parts. Highly recommended.
Mr. Einspanier,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 5-star review. We are very happy to hear that our service was exceptional and that the quality of the hearing aids is meeting your expectations! We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any future support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Friday, 8am-6pm CST. Thank you
Reviewed Nov. 6, 2024
I have spent a lot of money and a very low quality product. I was asked to come back for update/adjustment and tech did not show up to appointment. I called and was told to tech was not working that day and would reschedule. Never heard back and now trial period has expired.
Mr. Owings,
Thank you for sharing your experience regarding our hearing center and hearing aids. Your feedback will be used to help us improve the experience for our customers. We are sorry to hear you have had an unsatisfactory experience thus far. We do strive to provide outstanding customer service and ensuring that our customers have the best experience.
Please call our Customer Solutions Team at 800-785-6052 should you like to discuss your comments further. Our team is available from 8:00 AM - 6:00 PM Central Time via telephone.
Reviewed Oct. 31, 2024
I recently purchased hearing aids from Lucid Hearing through Sam's Club, and I'm genuinely satisfied with my experience. Initially, it was suggested that Lucid Hearing might be a good option for me. Since getting the hearing aids, they've significantly improved the quality of my day-to-day life. They're incredibly comfortable.
One of my favorite features is the ability to stream podcasts directly through the hearing aids—it's pretty cool! In terms of quality, the devices are fantastic and work amazingly well. I highly recommend them to anyone considering hearing aids.
Hello Kim,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 5-star review. We are very happy to hear that our service was exceptional and that the quality of the hearing aids is meeting your expectations! We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any future support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Friday, 8am-6pm CST. Thank you
Reviewed Oct. 30, 2024
I came across Lucid Hearing through an ad in Times Square, and we decided to try them. My daughter was born with hearing problems in both ears and needed effective hearing aids. She's used other brands before but was unhappy due to the excessive noise interference.
The hearing test with Lucid was quick, handled by a good audiologist. My daughter appreciates the Lucid hearing aids as they allow her to adjust the sound and volume according to her preferences. She also likes the custom fit, as they made molds to perfectly fit her differently sized ears.
My daughter is very happy right now using the Lucid hearing aids, unlike her previous ones which made everything unbearably noisy. She preferred not to use them at all. With Lucid, she loves them and wears them more often.
Hello Mayra,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 5-star review. We are very happy to hear that our service was exceptional and that the quality of the hearing aids is meeting your expectations! We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any future support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Friday, 8am-6pm CST. Thank you
Reviewed Oct. 30, 2024
I've had hearing problems for most of my adult life. I'm in my 40s, and my husband's been complaining that he has to repeat himself all the time. I decided to get hearing aids. Lucid Hearing's audiologist is located at Sam's Club, where I am a member, and I made my purchase directly at the facility. They fitted me with a hearing aid, and everything was very professional and well done. I paid extra for rechargeable batteries, and I charge them every night.
The hearing aids have significantly improved my daily life, especially at home, where I can now hear my family talk. However, it does pick up a lot of background noise, which can be jarring at times. This means I sometimes choose not to wear it. While the hearing aids are generally comfortable, they can occasionally feel itchy. It takes a while to get used to having something in one's ear.
The Lucid Hearing app has been very useful, allowing me to easily adjust the volume. However, the Bluetooth connectivity is weak. I like to walk and listen to podcasts and with my phone in my hand, if I don't hold my phone up close to my ear, it loses connection. When I'm walking, my arms are swinging, and the connection comes in and it goes out. Hearing other people talk was the whole reason I got the hearing aids, but I wish they could find a way to fix that as well. I'm struggling hard with that ‘cause walking is important to me, and people can't wear headphones over hearing aids.
I would rate the overall product as a 3 out of 5. It's a significant expense at $1500, and I don't have Medicare to pay for it ‘cause of my age. In terms of the app, I'd rate it a 4 out of 5 because I use it often.
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 4-star review. We are very happy to hear that our service was exceptional and that the quality of the hearing aids is meeting your expectations! We are committed to providing outstanding customer service and ensuring that our customers have the best experience. We are also pleased to hear our hearing aids have improved your quality of life. Our mission is to HELP PEOPLE HEAR BETTER.
If you need any future support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Friday, 8am-6pm CST. Thank you
Reviewed Oct. 29, 2024
I chose Lucid Hearing because it was conveniently located inside Sam's Club. I'm satisfied with the quality of the hearing aids so far and usually wear them while watching TV. I don’t use features like Bluetooth connectivity.
Ms. Tilley,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 5-star review. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052, Monday - Friday, from 8am - 6pm CST.
Reviewed Oct. 29, 2024
I initially heard about Lucid Hearing Aids at Sam's Club. Unfortunately, my experience with the product has not been positive. The hearing aids tend to hurt my ears after wearing them for about an hour or two, so I have stopped using them since June. This has been frustrating for my wife because she wants me to use them, but the discomfort is just too much. The pain felt like a sharp, aching sensation similar to when you're unwell, and it started from around March through June when I was still attempting to use them. In terms of features, the hearing aids have a small tan covering with a thin wire that goes into the ear. However, when using them, my hearing felt worse because it sounded echoey, and I could barely hear anything clearly.
Dear Timberly McFerrin,
Thank you for sharing your experience regarding our hearing center and hearing aids. Your feedback will be used to help us improve the experience for our customers.
Please call our Customer Solutions Team at 800-785-6052 should you like to discuss your comments further. Our team is available from 8:00 AM - 6:00 PM Central Time via telephone.
Thank you,Kathryn Benton (H.I.S.)
Customer Solutions Team
Reviewed Oct. 29, 2024
I decided to purchase a hearing aid from Lucid because it was available at Sam's Club, and they explained how it offered many perks for a lower price compared to other options. I completed the hearing test and purchase right in the store. Initially, it took some time to get used to the hearing aid, but I understand this is common for first-time users.
The device seems to be working properly. However, I struggled to connect it to my phone via Bluetooth. The store did not clearly explain this process, and it seems to depend on the phone type. I appreciated being provided with a phone number for assistance, which I plan to use. My favorite feature is the different sound modes, particularly the ability to switch to a mode that reduces wind noise. However, I've experienced discomfort because, despite having the smallest earbud pads, my ear canals are quite small, leading to soreness after prolonged wear. This feedback may help Lucid consider different ear types in the future. If they want to consider little ear people when they make them, that would be great.
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a review. We are very happy to hear that our service was exceptional and that the quality of the hearing aids is meeting your expectations! That said, we would love to get with you to help you resolve your connectivity concern. We are committed to providing outstanding customer service and ensuring that our customers have the best experience. I left a message for you to contact us and will be reaching out to you again personally to try and assist with any troubleshooting you may need. We hope to provide the best experience possible on this next step in your hearing journey.
For future support resolving any concerns regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Friday, 8am-6pm CST. Thank you
Reviewed Oct. 29, 2024
I recently purchased a hearing aid from Lucid after noticing some hearing loss. My experience with the hearing specialists during my visit was positive as they were really nice. However, I find the quality of the hearing aids to be somewhat lacking, specifically the Bluetooth connectivity. The reception is not satisfactory when connected to my phone for calls or streaming music and news. I've had my hearing aids for a little over four months, and while they have helped improve my hearing significantly, the Bluetooth feature is a letdown.
Despite adjustments made by Lucid to try and improve it, I've resorted to using an external device instead because the connectivity just isn't reliable. That said, the hearing function itself has greatly improved my day-to-day living, as I can hear much better now. I had a 33% hearing loss in my right ear and 37% in my left, and the hearing aids have considerably helped in this area. If there were improvements in Bluetooth connectivity, I believe these hearing aids would be even better.
Mr. Griffin,
Thank you for sharing your feedback with us regarding your experience with our hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Kathryn Benton (H.I.S.)
Customer Solutions Team
Reviewed Oct. 29, 2024
I have been using Lucid hearing aids after experiencing significant hearing loss due to an eardrum injury from a firecracker. I decided to try them after a free hearing test at Sam's, which showed I had about 50% hearing loss in one ear and 20% in the other. The staff there were really kind and provided good service.
I've never used any other hearing aids before, but I'm quite satisfied with Lucid. I appreciate their ability to change frequencies when needed, and the staff are helpful with adjustments. Functionality-wise, I've had no issues. I've recommended them to people. They have made my life 100% better by allowing me to hear people without asking them to repeat themselves.
Ms. Shaner,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and your experience and giving us a 5-star review! We strive to provide outstanding customer service and to ensure that our customers have the best experience. We are also happy to hear that you enjoy the overall quality of the aids and the amazing features they provide. We are also thrilled for your personal recommendation of our company to others.
If you need any future support regarding your aids, please contact the Customer Solutions Team. We are here for you every step of the way! We can be reached at 800-785-6052 Monday - Friday, from 8am - 6pm CST.
Reviewed Oct. 29, 2024
I recently chose Lucid Hearing because of their convenient location at my local Sam's Club, where they offered a free hearing screening. I've had hearing issues since childhood, so the accessibility was a big plus for me. The specialist conducted various tests, fitted me with the hearing aid, and discussed pricing options that best suited my needs. I completed my purchase in-store.
Since using the hearing aids, I've noticed a significant improvement in my daily life. My favorite feature is the Bluetooth capability, allowing me to adjust settings directly from my phone using their mobile app. Although everything was mostly perfect, I do plan to revisit the store to have the background noise adjusted by a professional, as handling it through the app can sometimes be tedious.
While I would highly recommend Lucid Hearing overall, I found the price to be a bit expensive, especially as it was an out-of-pocket expense without insurance coverage. Despite this, the customer service was excellent.
Mr. Wilson,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and your experience and giving us a 5-star review! We strive to provide outstanding customer service and to ensure that our customers have the best experience. We are also happy to hear that you enjoy the overall quality of the aids and the amazing features they provide.If you need any future support regarding your aids, please contact the Customer Solutions Team. We are here for you every step of the way! We can be reached at 800-785-6052 Monday - Friday, from 8am - 6pm CST.
Reviewed Oct. 29, 2024
I work in construction and my job started involving more meetings, which highlighted my hearing issues. I've known for a long time that my hearing was bad—it even kept me out of the military. I finally decided to get hearing aids after being recommended Lucid by a friend who got theirs from Sam's Club.
Before using the hearing aids, I struggled with not being able to hear certain ranges of sound. Now, with the Lucid hearing aids, I can generally hear most things, especially during meetings. It's an improvement, although sometimes I think I might ignore people out of a long habit of not hearing, but the devices work fine. I can function better now.
Hello Eric,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a review. We are very happy to hear that our service was exceptional and that the quality of the hearing aids is meeting your expectations! We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any future support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Friday, 8am-6pm CST. Thank you
Reviewed Oct. 28, 2024
Lucid Hearing was the most economical for what I got. I did not have an appointment. The rep stayed over his shift to make sure that he could do the testing and everything he needed to do and answered all my questions. He was fabulous. He has reached out to me afterwards. He told me he would always be available if any questions arose. Or if I had any problems with the hearing aids, to feel free to reach out. That was awesome service. I would highly recommend him.
I love that I can use an app. I love that the hearing aids hook up to Bluetooth in my car. One of the things that I like too is when there is a lot of background noise, I can go up and down on the volume. That is super. The rep told me about that. That helps a lot. Now that I have the hearing aids, I can hear things much better. I didn't realize how much I wasn't hearing until I put them on. I didn't realize how much I missed out on with conversations. My family had been telling me. I could tell that stuff was muffled and I couldn't hear some stuff and got people to repeat themselves. I've already told several people who have asked for hearing aids, one being a friend, one being a family member to use them. I've been very pleased.
Ms. Schubert,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 5-star review. We are very happy to hear that our service was exceptional and that the quality of the hearing aids is meeting your expectations! It is also great to hear that you are enjoying our Bluetooth capabilities as well as our APP. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any future support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Friday, from 8am - 6pm CST.
Reviewed Oct. 28, 2024
I have been using a Lucid hearing aid due to lifelong hearing loss, and the experience has been fine. The hearing aid has allowed me to hear things I couldn't previously.
Mr. Stafford,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 5-star review. We are very happy to hear that our service was exceptional and that the quality of the hearing aids is meeting your expectations! We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any future support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Friday, 8am-6pm CST. Thank you
Reviewed Oct. 28, 2024
The hearing test I went through was very eye-opening. I knew that I couldn't hear, but I didn't know how I couldn't hear. The doctor explained that it wasn't just the decibels but also specific letters I wasn't hearing, which was a relief because I thought I was just being stupid.
However, I haven't worn them in three weeks. I'm 49 and adjusting to having them in my ears has been challenging. It's the inner ear sensation that bothers me. In the morning, I'll wear them while driving around and working, but by the time I get home, I'm ready to take them out. It's more of an itchy, scratchy discomfort rather than pain. I've never been one to wear earbuds or in-ear devices, preferring over-the-ear headphones, even for shooting.
Even though I haven't been using them consistently, I've already referred Lucid Hearing aids to friends. They're more accustomed to having things in their ears. Overall, despite some initial discomfort, I find the hearing aids beneficial, and the experience has been quite enlightening. They reduce how often I need to ask people to repeat themselves, especially with letters I wasn't hearing correctly. Without them, I struggle more to comprehend conversations, but with them, such instances are less frequent.
Mr. Bailey,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 5-star review. We are very happy to hear that our service was exceptional and that the quality of the hearing aids is meeting your expectations! We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
It is great to hear that you have recommended us to your friends. Our mission is to HELP PEOPLE HEAR BETTER!
If you need any future support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Friday, from 8am - 6pm CST.
Reviewed Oct. 27, 2024
I first heard about Lucid Hearing Aids from my neighbor, who sells them at Walmart in Illinois. My neighbor informed me about the aids after a long history of tinnitus, which started back in 1976. Every doctor I'd consulted was unable to offer a solution, but my neighbor suggested checking my hearing. It turned out I had a 30 to 40% hearing loss in both ears and purchasing the hearing aids made a significant difference for me.
Functionality-wise, I mostly keep the aids on the lucid mode, which connects seamlessly to my phone—a feature I love. When I'm outside in windy conditions, I switch to wind mode, though the noisy mode isn't as helpful for me. I find the music mode particularly great when playing the piano.
Overall, I'd rate Lucid Hearing Aids highly, even though I have no basis for comparison as they are my first set. I wept a little bit when I first put them in because I had very loud tinnitus for so many years that when the hearing aids mitigated that sound that was always in my head, there was such relief. I would tell others that if anybody else has something like what I had, I would encourage them to give it a try.
Hello Chris,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and your experience and giving us a 5-star review! We strive to provide outstanding customer service and to ensure that our customers have the best experience. We are also happy to hear that you enjoy the overall quality of the aids. Thank you for providing us the opportunity to share with you our fantastic products.
If you need any future support regarding your aids, please contact the Customer Solutions Team. We are here for you every step of the way! We can be reached at 800-785-6052Monday - Saturday from 8am - 6pm CST.
Reviewed Oct. 26, 2024
I had a free test done by Lucid Hearing and decided to purchase a hearing aid. My initial experience with the specialist was a bit rough since they weren't there for the first appointment, which was disappointing. However, things improved after that and my overall experience was quite positive. The hearing aid has definitely helped me, and I appreciate that they are neither big nor bulky. The Lucid Hearing app works well too.
Hello Jason,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and your experience! We strive to provide outstanding customer service and to ensure that our customers have the best experience. We are also happy to hear that our product was able to help you hear better.
If you need any future support regarding your aids, please contact the Customer Solutions Team. We are here for you every step of the way! We can be reached at 800-785-6052Monday - Saturday from 8am - 6pm CST.
Reviewed Oct. 26, 2024
I purchased hearing aids from Lucid after my usual ear doctor recommended them. I interacted with a hearing specialist to get everything set up and paid for my hearing aids. I underwent several hearing tests with the hearing aids and the tests were similar to past experiences. Although I've had the hearing aids for a while, the mechanical feedback can be overwhelming at times. They're battery-powered, with the right ear lasting about four days and the left about five.
I use the Lucid app to switch to the noisy setting, which I find useful. I can change the settings through the app or on the headphones, and the app runs smoothly, making adjustments easy. However, I only have access to three hearing aid options, and they are all the same.
Overall, my doctor visit, the fitting, and the testing through the hearing aids were good, and despite some issues with mechanical feedback, the hearing aids themselves are decent. However, as basic as the hearing aid is, I feel it's overpriced. There's no special features other than the noisy setting. The warranty seems satisfactory though.
Hello Joshua,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and your experience. We strive to provide outstanding customer service and to ensure that our customers have the best experience.
If you need any future support regarding your aids, please contact the Customer Solutions Team. We are here for you every step of the way! We can be reached at 800-785-6052Monday - Saturday from 8am - 6pm CST.
Reviewed Oct. 25, 2024
My experience with Lucid Hearing has been a major disappointment. However, they do not connect well with my Samsung Galaxy Ultra 23, and the volume isn't as loud as I anticipated. Additionally, I've been stuck using the same dirty filters since I can't get new ones. The support person I used to rely on is no longer available, and there has been a lack of communication regarding why they left and who could assist me now.
Whenever I reach out for help, I'm told someone will get back to me, but no calls are returned. This lack of support and communication has been quite frustrating. The hearing aids themselves become very annoying to wear due to frequent resets whenever they pick up a loud noise, such as wind. I just take them off and I just walk around deaf, not be able to hear anything or anybody. It had made me want to look for whatever phone number that the lady had given me so I can return them and get my money back because it's been a major disappointment.
Hello Fernando,
Thank you for sharing your experience regarding our hearing center and hearing aids. Your feedback will be used to help us improve the experience for our customers. We are sorry to hear you have had an unsatisfactory experience thus far. Thank you for speaking with me and sharing feedback for us. We do strive to provide outstanding customer service and ensuring that our customers have the best experience.
Please call our Customer Solutions Team at 800-785-6052 should you like to discuss your comments further. Our team is available from 8:00 AM - 6:00 PM Central Time via telephone.
Regards,
Micah R. Ruiz, HIS
Micah Ruiz, Hearing Instrument SpecialistCustomer Solutions Team
License #81039
Reviewed Oct. 24, 2024
I initially heard about Lucid hearing aids at Sam’s Club. I chose them because they were more affordable compared to other options I'd tried before. I had some issues with previous hearing aids that didn't last long, so I was hoping these would be better since the guy at Sam's Club, Dennis, mentioned that the person who worked on cochlear implants had a hand in developing these.
It took a bit of time to get them adjusted. Currently, I’m not completely satisfied because they hurt my ears, particularly where the insert goes. I asked if I might be pushing them in too far, but was told I just need to find the right tips. As for features, I appreciate being able to adjust the settings based on the noise level in different environments.
Despite some discomfort, I would rate them around 4.5. My issue is that in noisy places, it's hard to distinguish the conversation I'm having from the background noise—a problem I've faced with other brands too. The hearing aids are quite powerful, maybe a bit too much at times, as I end up hearing excess road noise when driving. I enjoy the Bluetooth feature and the overall quality is good, but I wish there was a way to focus solely on conversations. I also wish there were more stores offering Lucid hearing aids beyond Sam’s Club to have easier access.
Hello Carrie,
Thank you for sharing your feedback with us regarding your experience with our hearing aids. We strive to provide outstanding customer service and to ensure that our customers have the best experience.
Someone from our customer support team will be in contact with you. We are here for you every step of the way!
Reviewed Oct. 24, 2024
I have been using hearing aids for 19 years, and recently decided to replace my old pair. I interacted with a hearing specialist for the purchase, and the experience was fantastic. She was thorough, answered all my questions, and I had no issues at all. The new hearing aids from Lucid are great, especially because I can use them with my phone. The quality overall is very good. Switching to the new pair, the primary adjustment was related to charging. I preferred being able to swap batteries, but now it's about charging them, which is less convenient for me but manageable. I have recommended Lucid to several others, as I am very satisfied with the balance of quality and price. My initial pair, 19 years ago, cost $10,000, but that's not the case anymore. Given how rapidly technology changes, such an expensive investment doesn't seem necessary now.
Hello Carrie,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and your experience and giving us a 5-star review! We strive to provide outstanding customer service and to ensure that our customers have the best experience. We are also happy to hear that you enjoy the overall quality of the aids and that the price is very affordable. Thank you for providing us the opportunity to share with you our fantastic products.
If you need any future support regarding your aids, please contact the Customer Solutions Team. We are here for you every step of the way! We can be reached at 800-785-6052Monday - Saturday from 8am - 6pm CST.
Reviewed Oct. 24, 2024
I had been in need of a hearing aid for quite a few years and was searching for the right one that would work for me at the right price. I purchased my Lucid hearing aids in-store, and the experience with the hearing specialist was wonderful. They conducted a hearing test and showed me what my capability of hearing would be with how they checked my ears, and they were able to balance them out.
My favorite feature is the ability to hear conversations I previously couldn't, which used to cause quite a few misunderstandings with my wife. The Bluetooth capability is also a great plus, making phone conversations even more convenient. The quality of the hearing aids has been outstanding and they've held up quite well.
Initially, I found the Lucid Hearing app a bit frustrating because you have to fully close it out and reopen it to work properly. Sometimes if you leave the app open and then just exit out of it but you don't swipe it off, it says it needs to be updated. Overall, I'm pleased with the quality of the hearing aid, especially considering the price. I didn't realize such quality could be obtained for that cost. Additionally, having a custom one made is how I found out that was the only way it was gonna work for me.
Hello Kevin,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 5-star review! We strive to provide outstanding customer service and to ensure that our customers have the best experience. We are also happy to hear that you enjoy the Bluetooth and amazing features our products offer.
If you need any future support regarding your aids, please contact the Customer Solutions Team. We are here for you every step of the way! We can be reached at 800-785-6052Monday - Saturday from 8am - 6pm CST.
Reviewed Oct. 24, 2024
I purchased a hearing aid from Lucid Hearing due to a special they had. My experience with their hearing specialist was very positive. She was very nice, explained everything in detail, and assured me that I could return if I had any issues. Unfortunately, I haven't had time to return yet, but I've experienced a problem with one of the hearing aids turning off unexpectedly. Despite changing the batteries, it goes dead after a while. I haven't been able to fully utilize them due to this issue.
I rate the overall experience with Lucid Hearing as a five because the customer service was excellent—I’d rate it a ten if I could. However, the hearing aid itself gets a four due to the issue I’ve encountered.
Hello Martha,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 5-star review regarding your experience with our service! We strive to provide outstanding customer service and to ensure that our customers have the best experience. Regarding the technical difficulties you are having, we would like to work with you to resolve those. We have a team of experienced Hearing Instrument Specialist in our Customer Solutions Team who would be happy to work with you. We are here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST. We look forward to speaking to you.
Reviewed Oct. 4, 2024
Dr. ** met us at closing time and took the time needed to complete the adjustment of my hearing aids. He really knew what he was doing and went above and beyond. He was the most knowledgeable and competent doctor we have seen at the Athens Sams Club. The person that was there before did not know what she was doing and we didn’t realize it until we saw Dr **. He really knows his stuff!
Hello William,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 5-star review! We strive to provide outstanding customer service and to ensure that our customers have the best experience. We are very excited to know that you have made progress in your hearing journey and that our team has assisted you to your satisfaction.
If you need any future support regarding your aids, please contact the Customer Solutions Team. We are here for you every step of the way! We can be reached at 800-785-6052Monday - Saturday from 8am - 6pm CST.
Regards,
Micah R. Ruiz, HIS
Micah Ruiz, Hearing Instrument SpecialistCustomer Solutions Team
License #81039
Reviewed Oct. 3, 2024
I was very dissatisfied with all aspects of my latest hearing aids. My first pair worked well and was very comfortable. And the price was competitive. The second pair, I couldn't stand my own voice. I kept saying that everything was too loud and hurt my ears. A mold was made for my first one held the aid tight and comfortable. The mold material on the second was hard and made my ear bleed. I wanted to reject and was told to get use to it.
Hello Mr. Kindelberger,
Thank you for sharing your experience regarding our hearing center and hearing aids. Your feedback will be used to help us improve the experience for our customers. We are sorry to hear you have had an unsatisfactory experience thus far. Thank you for speaking with me and sharing feedback for us. We do strive to provide outstanding customer service and ensuring that our customers have the best experience.
Please call our Customer Solutions Team at 800-785-6052 should you like to discuss your comments further. Our team is available from 8:00 AM - 6:00 PM Central Time via telephone.
Reviewed Oct. 2, 2024
They recently changed personnel and the gentleman that has taken over my new location is very cold, no personality and if he was there a few months back I would of never purchased any hearing aids from this company. I may look around to see if I can find another location.
Hello Stephen,
Thank you for sharing your experience regarding our hearing center and hearing aids. Your feedback will be used to help us improve the experience for our customers. We are sorry to hear you have had an unsatisfactory experience thus far. Thank you for speaking with me and sharing feedback for us. We do strive to provide outstanding customer service and ensuring that our customers have the best experience.
Please call our Customer Solutions Team at 800-785-6052 should you like to discuss your comments further. Our team is available from 8:00 AM - 6:00 PM Central Time via telephone.
Regards,
Micah R. Ruiz, HIS
Micah Ruiz, Hearing Instrument SpecialistCustomer Solutions Team
License #81039
Reviewed Oct. 2, 2024
Do not underestimate the value of an audiologist's experience when purchasing hearing aids. My Sam's Club audiologist identified the possibility of other hearing issues and recommended treatment before selecting an appropriate hearing aid. He was spot on in his recommendation for care AND he helped guide while selecting a new pair of Lucent hearing aids. I couldn't be more satisfied with the hearing aids and couldn't ask for a better value in hearing aid testing, care and expertise.
Thank you for sharing your feedback with us regarding your experience with our hearing aids and service and giving us a 5-star review! We are happy to hear that the guidance and recommendations of our audiologists were able to provide you with the critical and needed support. We strive to provide outstanding customer service and to ensure that our customers have the best experience. We are very excited to know that you have made progress in your hearing journey and that our team has assisted you to your satisfaction.
If you need any future support regarding your aids, please contact the Customer Solutions Team. We are here for you every step of the way! We can be reached at 800-785-6052Monday - Saturday from 8am - 6pm CST.
Reviewed Oct. 1, 2024
Somebody told us that they had hearing aids at Sam’s Club and Lucid was the cheapest one that I could find at the time. It's made things better, but it's not the greatest. I can hear stuff, but it's always going out on me. The wire keeps messing up. I have to take it back to the Lucid place at Sam's Club and they have to replace it.
Mr. Perez,
Thank you for sharing your experience regarding our hearing center and hearing aids. Your feedback will be used to help us improve the experience for our customers.
Please call our Customer Solutions Team at 800-785-6052 should you like to discuss your comments further. Our team is available from 8:00 AM - 6:00 PM Central Time via telephone.
Thank you,Kathryn Benton (H.I.S.)
Customer Solutions Team
Reviewed Sept. 26, 2024
I went through a hearing specialist, then I went through Sam's Club. They have Lucid Hearing, so that's what they gave me when I purchased hearing aids in the store. These are the very first hearing aids I've ever had and I've had no problems with them. I like to be able to use the hearing aids on my phone and being able to change settings. That's nice. My hearing has gotten better too.
Hello Clint,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 5-star review! We strive to provide outstanding customer service and to ensure that our customers have the best experience.
If you need any future support regarding your aids, please contact the Customer Solutions Team. We are here for you every step of the way! We can be reached at 800-785-6052Monday - Saturday from 8am - 6pm CST.
Regards,
Micah R. Ruiz, HIS
Micah Ruiz, Hearing Instrument SpecialistCustomer Solutions Team
License #81039
Reviewed Sept. 26, 2024
I had owned Lucid prior, then I lost them and had a different brand. They needed to be replaced and I replaced them with the Lucid ones 'cause I had good luck with those. The hearing specialist is awesome. I have used Lucid several times before, and the hearing specialist is very thorough and always replies to messages. I had a really good experience. With the hearing aids, I'm able to hear clearly and understand. Before that, I could hear, but I couldn't understand the words and separate them out.
Hello Mary,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 5-star review! We strive to provide outstanding customer service and to ensure that our customers have the best experience. We are very excited to know that you have made progress in your hearing journey and that our team has assisted you to your satisfaction.
If you need any future support regarding your aids, please contact the Customer Solutions Team. We are here for you every step of the way! We can be reached at 800-785-6052Monday - Saturday from 8am - 6pm CST.
Regards,
Micah R. Ruiz, HIS
Micah Ruiz, Hearing Instrument SpecialistCustomer Solutions Team
License #81039
Reviewed Sept. 26, 2024
The lady that did the hearing test was wonderful. She walked me through everything and the results were what I had assumed, that I was having hearing issues. The Lucid hearing aids perform well for me. My husband sees a difference when I wear them. I'm not constantly saying huh or what, and he likes that. I like that I can press a button on the ear piece and it goes from wind to music. But if I wanted to listen to something on Bluetooth, I have to take my hearing aid off and open the little battery compartment for it to log into the Bluetooth. That's too much and I'd rather not do that. Also, I'm not sure whether I would have liked the battery to be installed. I'm doing the charger so sometimes, I run out of juice for it and I have to charge it. That's a time issue for me. I charge them two to three times a week. When she told me that I have to change the batteries out every week, I don't know if I wanna spend more money on batteries.
Thank you for sharing your feedback with us regarding your experience with our hearing aids and amazing experience. We appreciate the 5-star review! We strive to provide outstanding customer service and to ensure that our customers have the best experience. We are very excited to know that you have made progress in your hearing journey and that our team has assisted you to your satisfaction.
If you need any future support regarding your aids, please contact the Customer Solutions Team. We are here for you every step of the way! We can be reached at 800-785-6052Monday - Saturday from 8am - 6pm CST.
Reviewed Sept. 15, 2024
Sam's Club made me decide to get hearing aids. I've been to an ENT previously and I was satisfied with the exam that they did. The people there were very good and offered me what was available. I had a pair six years ago and this pair from Lucid was a major improvement over what I had back then. I'm very well pleased with the hearing aids and I understand the price to a point. I could get by with cheaper ones but I paid for insurance and I might as well get the benefit of it. 20% of 4,000 plus is still quite a bit for a retiree. But I don't regret it and hopefully, they'll last a good long time and outlive me.
I live out in the country and when I got glasses the first time, it was, “Oh, wow! I can see!” Here, the trees and the leaves are noisy. Growing old has its drawbacks but thankfully, there are products like hearing aids. They are benefits. I use the range to be able to adjust it for noise or wind or music fairly often depending upon the situation. And I have quite a wide range of being able to raise or lower the volume too.
Hello Mark,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 5-star review. We are very happy to hear that our service was exceptional and that the quality of the hearing aids is meeting your expectations! We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any future support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Regards,
Micah R. Ruiz, HIS
Micah Ruiz, Hearing Instrument SpecialistCustomer Solutions Team
License #81039
Reviewed Sept. 14, 2024
It was convenient to have a test analysis done at Lucid and complete and be recommended for fitting. Also easier to sit down with the doctor and not go through all the insurance loopholes on finding a doctor. I've had a hard time adjusting to it to wear them regularly. But I like to wear them at Skype meetings. It has good quality. But it’s hard to adjust to that feature of your daily life, worrying about where they're gonna be, or plugging them up, putting them back in a box, that type of thing. But they have done a good job. I really liked the attendant who was the doctor. He had quite a bit of experience at the location that was there, and walked me through that process because it was a hassle, especially in Sam's Club too, because it was funny too, because once I put the hearing aids on, I was yelling that whole time.
Hello Justin,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 5-star review. We are very happy to hear that our service was exceptional and that the quality of the hearing aids is meeting your expectations! We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any future support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Regards,
Micah R. Ruiz, HIS
Micah Ruiz, Hearing Instrument SpecialistCustomer Solutions Team
License #81039
Reviewed Sept. 14, 2024
We were at Sam's Club and I decided to have my hearing tested to see what was going on. I've had hearing tests from work and it's never been good. I was like, "I'm just gonna have it tested because it's free hearing testing here." That was when I found out I needed hearing aids, and Lucid Hearing was the brand they offered. I loved the hearing specialist. She was so helpful, easy-going and funny. Now with Lucid, I can hear stuff I've never even remember hearing. I like that I can stream my phone to it. It's one of the biggest problems I used to have. I hardly hear talking on the phone. And if I'm at work, I can turn them on noisy, and it helps cut a lot of the sound out when I wear my ear muff. I like that option.
I like the hearing aids. They haven't given me any trouble. I bought Duracell batteries, and I bought batteries from Sam's Club. I don't like the batteries from Sam's Club. They don't last anywhere near as long as my Duracell ones do. I like the app too. It's easy to get on there and change it, and make sure my volume's where I like it. When I first got them, I could hear high pitches in my right ear. It was still harder to hear low voices. But I went back up there and Amanda helped me fix it and got me back where it should have been. It's been great ever since.
Mr. Holloway,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 5-star review. We are very happy to hear that not only the service was exceptional but also the quality of the hearing aids! We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any future support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Kathryn Benton (H.I.S.)
Customer Solutions Team
Reviewed Sept. 13, 2024
The doctor recommended I get hearing aids. So I got tests and quotes. Lucid came back with the most functionality versus the best price range. The hearing specialist went through the testing, showed where each ear was failing, went through all the different options and functionalities that Lucid had, and then helped process the sale. The hearing aids did everything I needed it to do. There's ease of use and it's small. I like the Bluetooth connectivity. It makes it easy to update, turn stuff up and down, and mess with the EQ. It connects easily and does all the updates it needs. I wear them everywhere, and I've been on vacation with them around the States. Everything holds up. It's a very reasonable price for what it does.
Mr. Lashway,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 5-star review. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any future support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Kathryn Benton (H.I.S.)
Customer Solutions Team
Reviewed Sept. 13, 2024
I got some Lucid hearing aids through Sam's Club and sine using them, sometimes I hear better than other days. I don't know why. But the app is easy to use.
Mrs. Rutledge,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 5-star review. We are happy to hear the app is user friendly! We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any future support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Kathryn Benton (H.I.S.)
Customer Solutions Team
Reviewed Sept. 12, 2024
My Lucid hearing aid changed the quality of my day-to-day activities a little bit. The quality is okay but I don't like them very much. I like the Bluetooth so I can watch TV shows. The app is easy to use.
Thank you for sharing your feedback with us regarding your experience with our hearing aids. It is great to hear that our aids were able to enhance you quality of life. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed Sept. 9, 2024
Overall the experience has been a good one. When you go from not hearing what people are saying to hearing everything and then some. The challenge is just getting your volume and program right in each environment you're in. It's not perfect but I didn't expect perfection. I expected help to hear better. That's what Lucid Hearing aids have done for me. My husband would probably give more feedback since this was a pain point for him as well as caused him frustration. Happy with experience.
Mrs. Sexton,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a great review. We are committed to providing outstanding customer service and ensuring that our customers havethe best experience.
If you need any future support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Kathryn Benton (H.I.S.)
Customer Solutions Team
Reviewed Sept. 8, 2024
Lucid works wonders. I did a hearing test at Sam’s. I tested my hearing first and then I purchased the hearing aids. Overall, I had a good experience.
Mr. Torres,
Thank you for sharing your feedback with us regarding our hearing aids and giving us a 5-star review. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any future support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Reviewed Sept. 8, 2024
I'm very satisfied with the Lucid Hearing Aids. I don't have any problems with the quality. It's doing what I was told it would do. I also like the fact that I can change the different settings depending on if I'm outside, or it can also turn the volume, up and down.
Thank you for sharing your feedback with us regarding your experience with our hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed Sept. 7, 2024
I like the Lucid Hearing Aids. I'm happy with them.
Mr. James,
Thank you for sharing your feedback with us regarding our hearing aids and giving us a 5-star review. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any future support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Reviewed Sept. 7, 2024
My Lucid hearing aids are not even paid off and I already lost one of them. But that's not my own fault. I told the guy when I was buying them that I have no sense on my left side because of a stroke. But it still ended up falling out, so I was disappointed. Luckily, I purchased the insurance on it and they would replace that one. Other than that, the hearing aids seem to work for what I need them and I can hear a lot better. But the rubber irritate the inside of my ear a lot. It's like they're rubbing the inside of my ear raw. But I've gone to their place and the guy made it really easy there at Sam's Club. I went back there and they tweaked them a couple of times for me. So, overall, it's been a good experience.
On a typical work day, I put them in at 4:00 in the morning and by the time I get home at 5:00 in the evening, it's already saying it's low battery. I wish it would last a little longer than a "12-hour" work day. Also, I'm not sure how long it takes to charge the hearing aids but they're good to go again in the morning. Sometimes, I don't put them on the charging thing until 9:00 at night and the next morning, they're charged up fully at 4:00 in the morning when I get up.
Thank you for sharing your feedback with us regarding your experience with our hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed Sept. 7, 2024
I always use Lucid. I've been using it in Puerto Rico, and when my daughter's Chihuahua chewed on my hearing aid, I had to buy a new one again. It's an excellent hearing aid, and I recommend it to everybody.
Ms. Resoto,
Thank you for being a valued customer and we are thrilled that you are satisfied with our product. We appreciate the 5-star review. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any future support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Reviewed Sept. 7, 2024
Derel has been excellent from start to finish. We have already sent three of our friends to Sam's to get hearing aids, because we were so impressed with the service and testing that Derel has provided. Or prior experience with both Sam's and one other supplier were not very good. Sam's prior representative had an I don't care attitude. The other company only wanted to upsell as much as they could.
Mr. Richmond,
Thank you for sharing positive feedback with us regarding your experience with our hearing aids and service. We truly appreciate your 5-star review! We strive to provide outstanding customer service, and ensure that our customers have the best experience. We are very happy to hear about your positive involvement with our specialist and thank you for recommending our product. We are very excited to help everyone hear better!
If you need any future support regarding your aids, please contact the Customer Solutions Team. We are here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Kathryn Benton (H.I.S.)
Customer Solutions Team
Reviewed Sept. 6, 2024
My Lucid hearing aids function fine. I have been in for follow-up appointments to adjust things just to what works best. For a while, the batteries ran down quicker than I thought. When I first started using the hearing aids, they would be a week almost to the day. It seems it has been a bit more often. Other than that, it has made my everyday tasks in life with people a lot better. I don't get as frustrated because I can hear people better. My family also isn't as frustrated because I do not saying "What" all of the time.
Jami Noone,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 5-star review! We are committed to providing outstanding customer service and ensuring that our customers have the best experience. We are excited to hear about your journey to better hearing.
If you need any future support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Kathryn Benton (H.I.S.)
Customer Solutions Team
Reviewed Sept. 6, 2024
I lost my left side hearing aid and ordered a replacement on 8/20/24. Today is 9/6/24 and the hearing aid has yet to be delivered to my Sam's store. Ana has tried to get an update but Lucid hasn't responded to her. Having just one hearing aid has caused me difficulty in understanding people, tv, my doctor etc. This is the worst service that I've had to deal with.
Mr. Jones,
Thank you for sharing your experience regarding our hearing center and hearing aids. Your feedback will be used to help us improve the experience for our customers. We are sorry to hear you have had an unsatisfactory experience thus far. We do strive to provide outstanding customer service and ensuring that our customers have the best experience.
Please call our Customer Solutions Team at 800-785-6052 should you like to discuss your comments further. Our team is available from 8:00 AM - 6:00 PM Central Time via telephone.
Thank you,Kathryn Benton (H.I.S.)
Customer Solutions Team
Reviewed Sept. 5, 2024
My experience with Lucid since day one has been great. ** at Sam's Club on 3239 Goliad Rd. in San Antonio Texas has always been professional and is always available to help. I am able to schedule appointments and on occasion as a walk-in patient. It has been great, that is why I am a repeat customer.
Santiago Urdiales,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 5-star review! We strive to provide outstanding customer service and ensuring that our customers have the best experience.
If you need any future support regarding your aids, please contact the Customer Solutions Team. We are here for you every step of the way! We can be reached at 800-785-6052Monday - Saturday from 8am - 6pm CST.
Regards,
Micah R. Ruiz, HIS
Micah Ruiz, Hearing Instrument SpecialistCustomer Solutions Team
License #81039
Reviewed Sept. 5, 2024
Fantastic, knowledgeable salesperson at Sam’s in Covington, LA. I was always apprehensive because of trying old-style hearing aids. Emily pointed out new improvements, sleek design, and affordability. Tried them. Love them. I’m awake, I’m wearing my hearing aids.
Earl Olsen,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 5-star review! We are committed to providing outstanding customer service and ensuring that our customers have the best experience. We are excited to hear about your journey to better hearing.
If you need any future support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Regards,
Micah R. Ruiz, HIS
Micah Ruiz, Hearing Instrument SpecialistCustomer Solutions Team
License #81039
Reviewed Sept. 5, 2024
I had a medical issue that caused hearing loss in my right ear. The ENT doctor prescribed a hearing test which would have cost $650 without insurance. My sister told me about free hearing tests at Sam's Club. I had the test done there. I felt as though I received a comprehensive test. My hearing loss was explained thoroughly. There were many tiers of hearing aids to choose from. I went with a middle of the road one due to the expense. I still can’t hear people speaking on the phone if I use my bad ear and forget being somewhere loud, I struggle to understand someone right in front of me. I want to think this hearing aid is helping with my hearing loss, but I really don’t know.
Virginia Russel,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and service. We strive to provide outstanding customer service and ensure that our customers have the best experience. We will continue to follow up with you to ensure you can hear your best!
If you need any future support regarding your aids, please contact the Customer Solutions Team. We are here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Micah Ruiz, Hearing Instrument SpecialistCustomer Solutions Team
License #81039
Reviewed Sept. 5, 2024
A friend got hearing aids & I knew I needed them but kept putting it off. They told me they were very happy with theirs & got them at a location in our local Sam's store. I went in and Neil was great, he was patient & thorough. I have been very pleased with my hearing aids & Neil's ongoing help as I've needed it. My wife is very happy too!
Mr. Husman,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 5-star review. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed Aug. 29, 2024
My Lucid hearing aid works well. I could connect it to my iPhone. I have an app for it. My previous one didn't connect to my phone. It also didn't have rechargeable batteries and because of how profound my hearing loss is, it was going through batteries really fast. My Lucid one has rechargeable batteries. I usually charge them right after I take them off. My Lucid hearing aid is good when I can wear it. I have ear problems. I had a massive reconstructive surgery internally in my ear and it hits the scar sometimes. Also, I have micro canals. I took the actual ends that go into my ear from my old one off for my bad side and put it on the Lucid one because I'm tired of it getting stuck to my ears. I knew the old one would fit perfectly and it feels better.
Ms. Jenkins,
Thank you for sharing your feedback with us regarding our hearing aids and giving us a 5-star review. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any future support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Reviewed Aug. 25, 2024
I went to Sam's and the lady there was nice and told me about the sounds, the highs and lows, and gave me a screen test. She was professional. The hearing aids that I got, the wind is the one that makes a lot of noise. Other than that, they work good inside the house.
Mr. Valencia,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids and giving us a 5-star review. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed Aug. 25, 2024
I got my Lucid Hearing Aids sitting in the ashtray right now. The people up there at the Sam's were great. I couldn't ask for better people. I'm just having a hard time getting used to the hearing aids. I couldn't hear anything. My wife told me I needed to do something about it. But I wanna take them out at night. I hate them and I like to lose them. But the people up there at Sam's want me to do well. They want to work for me. They'll go out of their way and make appointments for me. They do everything they can to make me as happy as I can be.
Mr. Coomer,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids and giving us a 5-star review. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed Aug. 24, 2024
The place I went to talked highly about Lucid Hearing. I did some research on it, and Lucid seemed good quality. They're expensive, but not outrageously. The interactions with the specialist were awesome. I couldn't thank the man enough for it. My wife was there with my son who was four months at the time, and I got to hear sounds I've never heard before in my life that my son made. It brought tears to my eyes, and was a tremendous moment.
I've been liking my hearing aid. It does a good job throughout the week. Batteries last me a week in total. I would eventually have to look at getting a different style, one that goes more in the ear instead of the over-the-ear one, but that's just due to the job. I ended up having to change the little plug pieces that go in my ears.
The first ones I've had, whenever I was outside doing work and started to sweat, would get pressure build-up like I was scuba diving and would hurt and become uncomfortable. I cut my ear with it at one point because I was trying to adjust it. So, I couldn't wear my last one for a week or two while that healed and put in a different style that got slits on either side. That helps out a lot when I'm dealing with a bunch of stuff and I don't have pressure build-up in my ears when I'm running. Getting used to how the little inner part felt took a couple of days, but I don't have many complaints on it. I wish it would sink a bit more behind my ear. I need it to be more secure.
Mr. Anthony,
Thank you for sharing your feedback with us regarding your experience with our specialist and hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed Aug. 24, 2024
Lucid Hearing's appointments were easy to get into. Also, the hearing aids are comfortable. I tell everybody that the hearing aids are good. It has Bluetooth capabilities. I just can't talk through them. There's no microphone on it. But I can hear my phone and music through it.
Mr. Giraldo,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 5-star review. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed Aug. 24, 2024
I needed hearing aids and I got them from the store with the specialist. I got a good test and they fitted me up and has helped me out a couple of times since. I can hear people talk now. The Lucid hearing aids are very expensive and my insurance takes care of most of it.
Mr. Wiles,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids and giving us a 5-star review. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed Aug. 24, 2024
I saw Lucid Hearing when I went to Sam's Club and decided to have my ears checked once. I needed hearing aids, so I went with them. My hearing aids are doing good. I have Bluetooth, and I like that quite a bit. The only thing I dislike about my hearing aids is they keep popping out of my ear. I can't get them to stay in there. The store tried to help, but it's still doing the same thing. I'm about 90 miles from the store that I go to and one of the plastic thing that holds them in just broke again, so I'm gonna go back there one of these days. I'm gonna tell the rep that we gotta work something out. Besides that, my hearing aids have helped me quite a bit. Before having them, I usually had the TV blaring, and I was only hearing half of the conversations I was supposed to. Now, a lot of my friends realized that I don't say "what" all the time anymore. I hear what they say the first time around.
Mr. Hennings,
Thank you for sharing your feedback with us regarding your experience with our specialist and hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed Aug. 24, 2024
I was looking around and came across Lucid at Sam's Club. The purchase process was good and the hearing aids are working fine.
Mr. Brown,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 5-star review. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed Aug. 12, 2024
I've had nothing but problems with Lucid Hearing trying to get the hearing aids set right. Brian has been doing a good job trying to set them, but I'm constantly in there. Sometimes the right one he sent to get repaired would constantly beep. I couldn't hear it, but my mom could and it's high pitched. I brought my left one in the other day to have him tune it a bit because I only run on one hearing aid right now and it worked for a day. But I haven't worn it since Monday because it would work, but all of a sudden would quit working.
I would take it off, open the battery door, close it back up and put it back in and I hear, and it would do it again. So, I quit wearing until my other one comes. I have an appointment with Brian tomorrow to get the other one back and repaired. And I've asked Lucid if there was anything I could do to get my money back, but we were already past the 90 days. I'm having nothing but problems and I don't have time to constantly come in and get them fixed or tuned.
Thank you for sharing your feedback with us regarding your experience with our hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed Aug. 12, 2024
I'm enjoying my Lucid Hearing aid. I got it through my local Sam's Club but I wasn't eligible until I was 19. Every time I go back in for a problem, the guy knows me by name though I've only met him a few times. He's super friendly and helpful. I'm a server and whenever my hearing got so bad, I almost had to quit my job because in a loud environment, I can't hear what somebody is saying to me. With the hearing aid, it's helped with my day-to-day job mostly. I also like the Bluetooth feature and I can have music play through it.
Ms. Galloway,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids and giving us a 5-star review. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed Aug. 12, 2024
I did the testing in the sound booth that they have at the Sam's Club with the gentleman that was there and he suggested the Lucid Hearing aids. He said that they would help, and they've helped tremendously in comparison to whenever I didn't have hearing aids. Now that I have them, I can hear my kids and my co-workers better. I didn't know what I was missing out on until I got my hearing aids. I could hear the birds chirping and other random little things. I like them a lot in my work setting as well. I work in customer service and there are a lot of background noises. I like that whenever I am on the phone, the Bluetooth is working. It blocks all that out and I can listen to just who I'm talking to. However, I wish they worked a little bit better sometimes. They turn off randomly and I wish that I didn't have so much trouble having them connect to my phone.
Thank you for sharing your feedback with us regarding your experience with our hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed Aug. 10, 2024
I went with Lucid Hearing's base model and they're fantastic. I love them. Quality is great. The interaction with the app, not so much. It's the Android, but I talked to the specialist at the facility at Sam's and she said that it was a combination between Android and Apple users. It dropped when certain applications interact with each other or you're doing something with the app and it drops. So, the app is a little fussy. I would recommend some upgrades there. Also, the Bluetooth connection is sometimes a little fuzzy. Sometimes it would pick up the left and the right. So, it has to do with programming on the app myself. But the hearing aid is fantastic. I've had an extraordinary experience. The facility was a privilege and a pleasure to be associate. They went above and beyond. I love having my hearing aids. So, I recommend them to people and tell them about my experience all the time.
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids and giving us a 5-star review. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed Aug. 9, 2024
We came around this Lucid Hearing where we came to know the quality is good. The size of the hearing aid seemed good. And the person in the Sam's Club, the hearing aid specialist, advised us to go with it. We went ahead and thought of buying it. However, the cost might be a little higher. Not everybody could afford it. Reducing the rate of the hearing aids would be good. Other than that, the Bluetooth where I could increase or decrease the volume or any specifications I could do in my mobile is a good thing. It's very helpful. When I saw with the other hearing aids, they were big, which I didn't like it. But mine is smaller and it fits my ear. Also, I specifically looked for the battery thing or not the chargeable. Because I had the chargeable one and it was not that handy. The others were all for the chargeable thing, which I was not comfortable with. The battery is good for me. That's why I went with the Lucid.
Ms. Pai,
Thank you for sharing your feedback with us regarding your experience with our hearing aids. We are pleased to hear you are enjoying the wonderful features available. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed Aug. 8, 2024
I would highly recommend Lucid Hearing. Sometimes when the hearing aids would switch channels, they would cut in and out. That's the part that I don't like. But everything else is okay. I put them in a little charging case and I could take it anywhere. They're so small. I find it very convenient. They have improved my life 100%. But when I first inquired about them, I was told a lower price than what I actually received them for.
Ms. Cook,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 5-star review. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed Aug. 8, 2024
When it's really windy, the performance is not very good. Even if I put it on the windy setting, I still get a lot of that noise. Also, the Bluetooth could be better. Sometimes when I'm walking, one of the Bluetooth will cut out and then come back in and if I turn my head, sometimes it cuts out and it comes back. But the hearing aids help a lot. I can hear conversations around dinner tables and restaurants. It was a little confusing when I went back in to get the second one, though, because I thought the accounts were together for the autopayment and they were not so I still gotta try to get that fixed.
Thank you for sharing your feedback with us regarding your experience with our hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed Aug. 8, 2024
My Lucid hearing aids seem to be doing what I was told they would do. They have a piece that goes in my ear and it wraps around the back side of my ear. After a little while, I have to take them out. As far as the settings, I can't tell the difference when I change from lucid to loud. So in my hearing, it doesn't really change a whole lot for it to make a massive difference between the four settings. I don't wear my hearing aids all the time. I only wear them when I'm in a business meeting or when I need them. I was having a hard time hearing in business meetings or group settings. In a large cell, I can't hear much at all when I'm trying to listen to someone who has a different vocal volume. I can hear everything now. I’m happy. I don't have a whole lot of experience with them against other ones, but overall, my experience is good.
The gentleman at Sam's was the reason I went with Lucid. One of my friends was recommending him and I went to see him. He was excellent. I'm setting an appointment with him today to take my hearing aids back in. My batteries are burning out really quickly. They used to last seven days. Now, they're like a day. So, I need to get them back in.
Mr. Dover,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 5-star review. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed Aug. 8, 2024
The Lucid Hearing aids are the ones that are most easily available and the quality is good. I like being able to connect them to my phone.
Thank you for sharing your feedback with us regarding your experience with our hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed Aug. 8, 2024
We got the hearing aids through Sam's Club and so far, so good. I hear a lot better and my wife does, too. The only thing I was a little upset was that they're about $600 more at their facility versus what I could have bought them for directly from the factory. But I had no choice because through our insurance company, we had to go to a hearing specialist. We couldn’t buy them directly from the factory.
Thank you for sharing your feedback with us regarding your experience with our hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed Aug. 8, 2024
I'm happy with my Lucid Hearing aids. I had went to a hearing aid specialist in town and these were about 50% of the price that they were at. The quality is also very good. However, the batteries don't last long enough. Also, I got the inside the ear canal ones which are not comfortable. They irritate the inside of my ears. If I had to do it over again, I would have gotten the standard ones which go behind the ear then in.
Mr. Thomas,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids and giving us a 5-star review. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed Aug. 8, 2024
I needed hearing aids and the ones from Lucid Hearing were the fastest ones I could get, which was on the same day. They were also recommended by the Sam's Club hearing center, the place where I got them from. I like the price point on them and getting fitted was really easy. You go through the whole process of getting the test done then the shipment, then tuning them in. It was a 5-star experience. My hearing aids have Bluetooth and I can lower the ambient noise on them. I could also amplify it if I need to. They're good, but sometimes I've had my left one mess up twice. So I would tell others to check out some other ones or really figure out what's best for you and your budget.
Thank you for sharing your feedback with us regarding your experience with our hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed Aug. 6, 2024
I think the hearing aids work well. The issues that I noticed when there’s a lot of loud noise it makes it so I can’t even hear if I’m listening to something with the hearing aids. If I’m on my phone, I can’t hear voices if the outside noise's too high. I think the Bluetooth connectivity sucks. It loses connection even when it’s the phone is in my pocket.
Thank you for sharing your feedback with us regarding your experience with our hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed Aug. 4, 2024
The app is not user friendly. You have to disable then re-engage the battery in each aid before it will connect. Once connected, if you go just a short distance away, you have to do it again. The volume scale is not accurate. This app needs some serious correction as it does not help sufficiently.
Mr. Bruce,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed Aug. 3, 2024
I have had them for 1 year and the salesman I have been working with at Sam's in Bristol has been great. However, we have been unable to resolve the extreme itching my hearing aids cause, making them impossible to wear. I have wasted a lot of time and money on these... Also, they make everything too loud and it sounds like everyone is screaming at me. They have been adjusted many times without success.
Ms. Moore,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed Aug. 3, 2024
Thanks for all of your help in getting my hearing aids adjusted in the best way.. Your Staff and personnel are always very friendly and a big help. We do appreciate all that you do to help our hearing experience to go much better. Now I can even hear my Grandchildren and that means a lot to me. By hearing better it helps me when taking Online College classes and in all areas of life. Thanks again for everything.
Mr. Shupe,
Thank you for sharing your feedback with us regarding your experience with our staff and hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed Aug. 3, 2024
From the first day after spending $5k for these hearing aids I have noted they will spontaneously lose power and reboot--about 10 times a day between the two. After sending in for 3+ weeks they were completely rebuilt. The problems, though less frequent, persists at about one to two reboots per day each but now I have to "play" or fiddle with the battery door to make them connect when starting out the day --after drying in an electric dryer. I have been wearing aids for over 20 years starting with CICs from Siemens and am not impressed. There is some feedback but much less than the CICs from Siemens.
Mr. Lessard,
Thank you for sharing your experience regarding our hearing aids. Your feedback will be used to help us improve the experience for our customers.
Please call our Customer Solutions Team at 800-785-6052 should you like to discuss your comments further. Our team is available from 8:00 AM - 6:00 PM Central Time via telephone.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed Aug. 3, 2024
I have had trouble with the left hearing aid cutting in and out on Bluetooth really bad. Had tr with right not changing when turning up our down. Have been back several times to have the fix. Works a day or two then right back to the same thing. Don’t think these are very good quality hearing aid. Paid 1.800 for them. And this was the first time wearing hearing aid. Even though I needed them. Just don’t know if I got the right brand. Not very happy with these.
Mr. Bynum,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed Aug. 3, 2024
Hearing aids work fine and app makes it easy to adjust hearing aids. Christine, Lucid rep, was incredibly helpful and always available to assist. Price is very reasonable given quality of product. Both wife and I own the aids and we are both very satisfied. We both would recommend Lucid to those experiencing hearing problems.
Mr. Bremer,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 5-star review. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed Aug. 2, 2024
Dawn at the Westgate Sam’s Club in Amarillo, TX always does a great job of helping my husband with his hearing aids. He’s a little technically challenged. But she has taught him how to use the phone app appropriately. She’s just so patient as well and a pleasure to visit with.
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids and giving us a 5-star review. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed Aug. 2, 2024
My experience with my new hearing aids has been fine. My only complaint is having access to ear wax removal tool and the little rubber cup. I was going to order them so I have enough on hand but there are far too many to figure out which one I needed and the guy at Sam's couldn't tell me. I don't live in the same town as Sam's club so it is not always easy to go get these especially if on a weekend and he is not there. We should be given the product number for everything so we can order what we need.
Thank you for sharing your feedback with us regarding your experience with our hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed Aug. 2, 2024
I would give more than 5 stars if I could. Absolutely changed my world. In a split second. One of the best things I have done for myself and my family. I hear what is going on and I hear it correctly. Jeremy ** in Chattanooga is excellent, patient, understanding and thorough.
Ms. Hamel,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids and giving us a 5-star review. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed Aug. 1, 2024
Lucid Hearing was at Sam's Club and it was easy for me to go with them. This is my first pair of hearing aids and I'm still getting used to them. I felt $5,000 is a little bit much but I needed hearing aids.
Ms. Solter,
Thank you for sharing your feedback with us regarding your experience with our hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed Aug. 1, 2024
The first Lucid Hearing set I got worked very well. However, I'm having a little bit of an issue with the second set. I've only had it seven months and it keeps going out on me. I'm not sure exactly what it is, but it whistles a lot and it always sounds like there's a background noise. I went back to Sam's Club to get the tubing fixed to figure out why it wasn't connecting to the aid. The rep ended up putting a new tube on and it worked. Another thing is I can never get the app to work. It'll say connected then it'll say connecting again so it's hard for me to get to the app to set the hearing aids.
Ms. Grimm,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed July 31, 2024
Lucid works good on me. I will recommend to people today. I've had my new hearing aids for about five months, and there's a lot of improvement in my hearing. I got to charge them. They got batteries, too.
Mr. Moriega,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 5-star review. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed July 30, 2024
The hearing aids are great. I can hear things now that I couldn't hear in a long time like high-pitched sound.
Mr. Williams,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 5-star review. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed July 30, 2024
We went to the store and the Lucid rep helped me with the size and the fit. I also did the hearing test which took about 20 minutes. Their customer service was pretty good. Since I got my hearing aids, I hear a lot of stuff I didn't use to hear before, though some stuff are a lot louder than other stuff. My hearing aids are battery powered and it takes 5 to 7 days before I have to change the batteries, depending on what I use them for. I like that I can change the volume on my phone which doesn't really take a second, but if the battery is low, I have to take the batteries out and it does take a couple of seconds. I also have the app and it’s very easy to use.
Mr. Demartino,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids and giving us a 5-star review. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed July 30, 2024
There's a vendor in the local Sam store so we went face-to-face. I was impressed by the amount of detail that they had described to me and what they showed me on the test results. The hearing aids I got help me hear a lot better. I've already told one person who took his wife and got hearing aids at the same place.
Mr. Nix,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids and giving us a 5-star review. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed July 21, 2024
I've had hearing loss my whole life and I was struggling. I only had about a third of my hearing in one ear and a little over half of hearing in the other. So, I decided to get hearing aids from Lucid. I was out to Sam's club and they had a free hearing test. I had a headache trying to get the hearing aids comfortable but now, I hear things that I haven't been able to hear before, especially with music. I have different settings for music or if I'm in a restaurant. But I haven't used the Bluetooth other than to turn my volume up and down.
Mr. Harville,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed July 21, 2024
It was awesome with the hearing aid specialist I worked with. I did the hearing test and there were recommendations of different models and the best fit. She made sure that we had a couple of callbacks with her and scheduling appointments. I had hardly any hearing in one ear and with the hearing aid, it was kind of surprising how much I wasn't hearing. So I enjoy it and I like being able to hear. It’s hooked in my phone also and that's one thing that helps me out. Also, I use the app occasionally and it seems to be pretty responsive and easy. I paid $700 for the hearing aid and it's a piece of plastic with a little electronic board in it. It doesn't seem like it should be that much but I like it.
Mr. Spencer,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids and giving us a 5-star review. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed July 20, 2024
The Lucid Hearing free test was very helpful to me. Having the hearing aids, my family is not always having to repeat themselves. I also like the way that I could stream and listen to things and take phone calls through my hearing aids. The charge holds all day long. I get up at 9:00 in the morning, put them in, and I'm good until 10:00, 11:00 at night. There's a box you put the hearing aids in. You plug that up and charge it without the hearing aids in it. When you need to charge the hearing aids, you unplug it so that it knows which battery to charge, and it'll charge the hearing aids.
Ms. Pilgram,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids and giving us a 5-star review. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed July 20, 2024
I needed a hearing aid after getting my hearing tested. Lucid was there at Sam's Club. I can now hear stuff with the hearing aids that I purchased. It's a dramatic improvement. I have Bluetooth to my phone and then I can play music through my hearing aid as well. They hold the charge for about 12 days. Also, the app is easy to use.
Mr. Pletcher,
Thank you for sharing your feedback with us regarding your experience our hearing aids and giving us a 5-star review. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed July 19, 2024
Lucid's hearing aids work great. I can hear. I like that I could put them on noisy to make the background sounds go away.
Mr. Ake,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed July 19, 2024
They sell Lucid here at Sam's and the rep that was there was real sweet. She did a little test on me and she said I need hearing aids, whether I get them from her or someone else. I walked around the store and talked to people and I was amazed. But then I asked how much they were and I wasn't amazed anymore. They were very expensive. But I went ahead and bought them after a month. They lasted me all the way through from the time I bought them, which was in 2018.
But then I ended up with something and I was in a delirious mode. I lost a hearing aid in my delirium and I went back down there. The rep said she could replace it and she could get me maybe a little better deal. All in all now, I'm over $5,000 for both of them. She was very apologetic, her feet being held to the fire by not being able to help me anymore than she could. Then, I got a message the other day that they'd like me to come in and that was no bother. Just come in and they'd test my hearing again and make sure they're doing okay. But I use the hearing aids all the time. They go through batteries quite fast, though. It's like a week, depends on how much you use them.
Mr. Brooks,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids and giving us a 5-star review. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed July 19, 2024
I purchased my Lucid hearing aids through a hearing specialist, and our interaction went great. The only thing that I have a problem with is the background noise, but other than that, everything seems to be all right. The quality is fair.
Mr. Guerrero,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed July 18, 2024
Lucid's hearing aids work fantastic. The only problem that I've had is keeping them connected with the app. It's some kind of Bluetooth issue. Last time I went in, the rep updated the app and my hearing aids. I went in a week apart. She had done it one time, it didn't hold. So, I went in again and she did it again. And it has held on. Everything works like it should. They're crystal clear and they're good.
Now that I have the hearing aids, I realize I missed a lot. I couldn't even hear the birds and people talking. A lot of times, I have just smiled and shook my head. I didn't hear what they said. It has made life a lot clearer and better. I feel more confident when I have a conversation with somebody because I know I hear everything.
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids and giving us a 5-star review. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed July 18, 2024
The hearing aids are all right. I like being able to change the tone depending on the loudness of a sound. I'm able to hear voices clearly if, for example, some other people are talking over. They help me a decent amount, albeit in crowded areas, it doesn't work that well. But that's a normal thing.
Mr. Wang,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed July 18, 2024
Updated on 07/31/2024: I've been wearing hearing aids for 15 years, and Lucid is the worst pair of hearing aids I've ever had in my life. I don't have any problem with the comfort as far as the way they fit. They fit fine. However, when they're not working, they're like ear plugs instead of hearing aids. I've contacted Lucid about it, but due to what happened with those people, I do not think they're competent enough to do their job. They're surely not competent enough to do my hearing.
When I contact them, they say, “Come in. Let's set up an appointment." or "Come in, and we'll get it checked out.” The reason I chose Lucid Hearing Aids is because they're in Sam's and it's supposed to be convenient, but I can't ever get an appointment with somebody on a day when I'm off work. It's absolutely one of the worst experiences I've ever had. I only owe $400 left on them, and I can't hear worth a damn. I can hear the TV fine, but it's just voices in real life and on telephone calls. I would strongly advise people to stick with Starkey, Siemens or something else other than Lucid.
Original Review: It's not been real good with Lucid. I chose them because they're in Sam's Club and is readily accessible all across the country. The interaction with the specialist was great, but it took me two and a half months to finally get my hearing aids. It kept messing the order up. Also, I'm not very pleased with the quality at all. I'm still not hearing like I should be for $5000. Don't waste your money with Lucid.
Mr. Oliver,
Thank you for sharing your experience regarding our hearing center and hearing aids. Your feedback will be used to help us improve the experience for our customers.
Please call our Customer Solutions Team at 800-785-6052 should you like to discuss your comments further. Our team is available from 8:00 AM - 6:00 PM Central Time via telephone.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed July 8, 2024
Got served when I got to the box. Always was satisfied with results of visit. Was concerned with the Ben switch. That worked out well. Can you use bug off plastic for the tubing to keep the no-see-um bugs out my canal. Worst thing is having the sensation with no bug. Would ** work to deaden sensation?
Ms. Gravely,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids and giving us a 5-star review. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed July 7, 2024
So thankful they are now Bluetooth compatible so when working around the house I can listen to my music or take phone calls through my hearing aids. I also like that the app shows me how much life left in the batteries.
Mr. Folsom,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed July 5, 2024
So when I was ready to get my hearing checked I went to my local Sam's club in Newington CT. Lance was very professional and walked me through everything starting with the hearing test. He clearly explained the results of the hearing test and answered all my questions. He then explained my options for hearing aids. He did not pressure me and gave me time to review and think about the options he gave me. I took the time to review and decided to purchase the hearing aids. After purchasing them, he patiently explained and showed me everything with my hearing aids. And the follow up appts were very helpful teaching me how to use them and answering all questions to help me get comfortable.
Ms. Low,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids and giving us a 5-star review. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed July 4, 2024
I have had a great experience, beginning with the service and help at Bloomington Sam’s Club. I put my hearing aids in as soon as I wake up and out right when I go to bed. Took couple weeks to get them adjusted for me but don’t do anything now. So glad we went with Lucid. I waited along time to go, but it is awesome to hear again. Wish I would have gone sooner.
Mr. Edwards,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids and giving us a 5-star review. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed July 3, 2024
I took my mother to the Sam’s Club Lucid Hearing Center & we have been nothing but impressed! The facility offers free cleaning & service on hearing aids. But the customer service experience has been nothing but exceptional! Courtney is a gem! She is so friendly and gentle with her patients. Courtney is very knowledgeable & clearly has used her experience in this field in a fashion that is truly an asset!
Mr. & Mrs. Comer,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids and giving us a 5-star review. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed July 3, 2024
The hearing aids go dead real quick. Now I have one that does not hold a charge at all. I’ve only had them about three months. Took them back to Sam’s Club, where I got them and they said it’s not charging right. They never replaced the batteries so now I have to wear one hearing aid because the other one will not get a charge.
Ms. Mannino,
Thank you for sharing your experience regarding our hearing center and hearing aids. Your feedback will be used to help us improve the experience for our customers.
Please call our Customer Solutions Team at 800-785-6052 should you like to discuss your comments further. Our team is available from 8:00 AM - 6:00 PM Central Time via telephone.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed July 3, 2024
My hearing aids were quite expensive and I purchased them because they had improved as far as streaming music and phone by Bluetooth. The technician told me it was my phone. I had several people download the app for me on their phones and it doesn't work. The only thing that works is putting the app on the phone period. I have 3 people that bought the 127 channel HA's at a different place, different brand and they showed me how they worked. So, I got duped and was overcharged. It won't happen again though.
Ms. Denis,
Thank you for sharing your experience regarding our hearing center and hearing aids. Your feedback will be used to help us improve the experience for our customers.
Please call our Customer Solutions Team at 800-785-6052 should you like to discuss your comments further. Our team is available from 8:00 AM - 6:00 PM Central Time via telephone.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed July 3, 2024
Colin (your representative) was just terrific. Such a master at answering questions or concerns. Great personality and overall demeanor. Can’t say enough good things about my experience with him. Any questions I had he answered so I best understood the product. His ease presenting the hearing aid product knowledge spoke well of his knowledge and experience with the company.
Mr. Green,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids and giving us a 5-star review. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed June 29, 2024
The hearing center guy at Sam's was super nice, knowledgeable, and caring. My wife is very happy when I wear my hearing aids because the volume of the TV is lower. I also don't say “what” as much when I don't hear somebody. I've got a couple issues with the cellphone connection on them, but I've got to get back to Sam's and see if the guy can fine tune it a little bit. But the quality of the hearing aids is great. I like the app connectivity, and being able to adjust it on the fly. It's a good product. It's probably the best out there for the money.
When I take the hearing aids out at night and turn them off, they automatically go back to the default setting. But that's something I need to get the guy to program because he's got them on default at 7 and I usually turn them down to 5. I wish when I set it in the app, it would just stay at 5. But it's not a big deal. I just open up the app, I turn it to 5, and we're good to go for the day.
Mr. Armistead,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids and giving us a 5-star review. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed June 27, 2024
The lady who took care of me on the initial exam was great. Another rep finished everything up with the hearing aids themselves and I've got them in right now. The quality is good so far. It makes my wife happy because I can hear her talk. Also, I have used the app. I've tried out all the little wind and different stuff like that but I don't really feel that it is that much different, so I quit messing with it. I stick the hearing aids in and the only time I ever mess with them is when I need to turn them up or down.
Mr. Bentley,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids and giving us a 5-star review. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed June 27, 2024
I went online and set up an appointment to meet with Lucid. I walked in and the first thing they did was set me up with a hearing test to determine what exactly was my hearing loss and what sounds I couldn't hear. They talked me through how hearing aids work, what their benefits are, and then they gave me a pair to wear through Sam's Club to see how I like them and how they felt. Then I came back and decided to get hearing aids that day. So, they set up my hearing aids while I was there and gave me some tutorials on how to clean them, how to replace batteries, and helped me set up for payment so I can make payments on it. I left with brand-new hearing aids. My favorite feature is that they're Bluetooth so I can stream music on them and not on my earbuds. I use the app and it is great.
Mr. Quarterman,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids and giving us a 5-star review. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed June 27, 2024
I was at Sam’s and the guy from Lucid gave me a lot of information. I told him I wanted something for my son because he’s in college and the guy had a great option. My son came home the very next week and we scheduled an appointment. The cost had a lot to do with the type that he chose because they look like the little earbuds that the kids wear. Lucid had some other ones he could have gotten with the little string on it and then go by your ear but that wasn't gonna work for him. Being a young man, he did not want that attention. So, we went with the earbuds. I won't pay that much for him but I understood why that was. There were other options on different price levels but that particular one happened to be one of the most expensive. It worked the best for him, so we went with it.
My son could barely hear and was just toning out all the way. But now, he’s interacting. He can hear you. You’d call him and he would answer. So, it was just he didn't realize it was that good. He got all the bells and whistles and he showed me a lot of those features that he likes. I was very impressed with Lucid. It’s amazing.
Ms. Rushin,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids and giving us a 5-star review. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed June 27, 2024
At Sam’s Club, Lucid was the only one that fit my price point and they were able to give me the customized level. Everything else in the store was either above my price range or was just an amplifier instead of a customized hearing aid. I like the noisy setting on my hearing aids. If I'm in a restaurant, I can put it in the noisy setting and I don't have to hear the people behind me. I'm just focusing on the person in front of me. My hearing aids sit on the back of my ear. A thin wire comes over the front, and then it fits into my ear canal. It is very easy to clean. I use it for about 14 hours a day. I get up in the morning. I put it on. I turn it on. I wear it until it's time for me to get in my PJs. I had a wonderful experience with everything.
Ms. Gherardi,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids and giving us a 5-star review. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed June 27, 2024
The customer service has been pleasant. I can hear better with my Lucid hearing aids. I change the batteries every four to five days.
Ms. Gherardi,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed June 27, 2024
When I'm in a restaurant or an area where there is a of background noise, my Lucid hearing aids make it much easier for me to communicate with the people that I'm with. However, I've stopped using it. Either it has stopped working or I've gotten more deaf. It seemed to happen quickly. I just haven't had time to go back to Sam's to have it worked on. Also, it can be a little bit irritating because when I would wear it, I wanna itch my ear. Another thing is I was going through batteries every two or three days. They improve the length of the battery life.
Ms. Gherardi,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 5-star review. We are committed to providing outstanding customer service and ensuring that our customers have the best experience. We would be happy to answer any of your product or accessory questions.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed June 27, 2024
I went to the Lucid Hearing store location and had a tech assist me. His name is Chris, and he was really good. I liked how thorough he was. I liked how thorough the overall experience was, but also, how easy and simple and very painless the process was. It was straightforward. Chris worked with me very well. I had to come back a couple of times to get the ears tweaked a little bit, but it was always a pleasant experience every time.
Having these hearing aids, I can hear better, and it makes me more joyful because I can hear better with my family. It makes things more pleasant. I use the app every day. Some tweaking issues probably could be enhanced on the app. I do notice that sometimes with the use of the app, if I got the hearing aids on, I have to disconnect them from the Bluetooth. Once the call disconnects, sometimes the hearing aids won't go back to normal. They'll stay sounding like an echo chamber. So then I'll have to take them out, open up the battery compartment, close and reset them, and put them back in my ears.
Also, sometimes, the distance between the phone and the hearing aid is very short. Most of the time, I have to keep the phone near me so people can hear me talking. It's weird. When it all jives, it's beautiful. I love using it. I work through it. If I get annoyed with it, I just turn the Bluetooth feature off and then I don't have any problems with the hearing aids. It's very convenient to have that. They're very inconspicuous, too.
Ms. Gherardi,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids and giving us a 5-star review. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed June 27, 2024
The Lucid Hearing Aids are good. I was shocked at how well it was compared to my old hearing aids. It helps whenever I need it at work. Sometimes I wear them for four to five hours. Sometimes I wear them for six to eight hours or nine hours if I'm going to a Rave or going to a party, and I need to hear people talk to me.
Ms. Gherardi,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed June 26, 2024
I had a problem with my Lucid Hearing aid. They poured some ear mold for me and they were so miserably uncomfortable. They were hard as a rock. They caused me to have earaches. I've had some over-the-counter ones from Lucid before and they were fine. It's just that the ones that I got from the place where I had a hearing test done, I guess it would be like the prescription, but they were miserable. But my in-store experience was great.
Thank you for sharing your feedback. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CT.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed June 18, 2024
Mandy has been very professional and knowledgeable about Lucid Hearing Aids. She took the time to explain everything to my satisfaction. I've contacted her several times in the last 4 months and she's always responded promptly. She wasn't pushy and trying to make a Sale. I would recommend Mandy to anyone and the Lucid Hearing Aids.
Mr. Sowada,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed June 7, 2024
Representative exceedingly knowledgeable and able to communicate with client. Very patient, friendly. Explains in simple detail, but covers information at slow enough pace for client. Anticipates queries, has ready answers and printed material to take home to study. Demonstrates with examples for patient education. Keeps appointments, doesn't rush patients to exit. Accommodates changes in schedules as we have had severe weather patterns lately.
Mr. Gates,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed June 7, 2024
Went to Sam’s Club to check out what would be my choice for hearing aids. Had ears checked reviewed my issue with rep, fitted with aids, reviewed all details and purchased my aids. The rep was great in all aspects of their job. And yes I would do it there again
Mr. Blackwell,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed June 7, 2024
The person who tested my hearing and sold me the hearing aids was very professional and knowledgeable. He explained how my hearing was compromised and how the hearing aids would work. He was very patient and has tweaked my devices several times. However, I'm still not hearing well especially in crowds. Wondering if I wasted my money.
Mr. Humphrey,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed June 7, 2024
I really have had a significant improvement in my hearing since I got my Lucid hearing aids, I have significant hearing loss so voices are still quite difficult but now I have the ability to turn them up to compensate. I am in the learning phase of Lucid but the Technician has been very helpful with all my questions. The employees at Sams Club could not have been nicer! I would recommend them to anyone looking for a hearing aid device. The cost was on par with previous purchases I have made for hearing devices. Financing was available which helped!
Ms. Scott,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed June 6, 2024
The service I have received from Sam’s Club has been excellent. The aids themselves are about 80% good. Mine squeal very often and for no apparent reason. Also while listening to books etc they fade off and on as my head turns looking side to side. So the Bluetooth failures are irritating.
Mr. White,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed June 4, 2024
I had been tested a year or so before and the rep was able to pull it up and explain the differences between that test and the most recent one. She did great at explaining it and she also explained all the options for hearing aids. I got the higher ones because it had the rechargeable stuff and I wouldn't have to buy batteries all the time. Having the hearing aids was a little overwhelming at first because I didn't realize I wasn't hearing all the things that most people do. I like the fact that I can talk through it and I still have the capability of using Bluetooth stuff without having to lose a hearing aid. But I've had some issues with the app so I don't use it much. I have issues from time to time with them not connecting to my phone but I figure everything has issues every once in a while.
Mr. Clinkenbeard,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed June 3, 2024
I purchased these hearing aids in December. Today I need service as one died. The location I purchased them at is now closed. A sign on the counter says the only locations now available are on the other side of town or in Utah. Is your company pulling out of Nevada?
Mr. Fairchild,
Thank you for sharing your feedback. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CT.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed June 2, 2024
I have been wearing hearing aids since first grade and the Lucid Hearing aids were a lot easier to get used to. It's the best quality hearing aid I've ever owned. It sounded more natural than any of the other hearing aids I had. I was also able to get them right away. With the other hearing aids, you have to wait for a mold to be taken.
Ms. Parker,
Thank you for sharing your feedback with us regarding your experience with our hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CT.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed June 1, 2024
We got the hearing aid for my son and we did it through Lucid because it was more cost-effective than going through the surgeon's office. The rep was super knowledgeable and really patient with us. He was great. He was very nice. My son kept saying that he could hear. He's really happy with it. It's small, super discreet, and you don't even know he's got it on. So we like that too.
Ms. Muehl,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CT.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed June 1, 2024
I scheduled the appointment online. The rep called me and asked me some questions. Then I went in, and she went through the different models. I tried them all on, and did the trial period. It was super easy. I like being able to switch the hearing aids from their Lucid mode to music or noisy, depending on what environment I'm in. I'm super comfortable with the hearing aids. I don't even notice that they're in there.
Ms.Scullion,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CT.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed June 1, 2024
The audiologists were quick, empathetic and professional. They were awesome. The hearing aids go inside the ear, but there's a part that goes outside of the ear. You can change the settings so that you can block out specific noises. Hearing is important so I always go to Lucid right away for any issues. And they’ve never had an issue with fixing it. I am satisfied. Everybody uses Bluetooth nowadays though. So I wish that that was available as a feature. I have a case and that's one of the issues that I have experienced. But they switched out the cases and they got me back up and hearing again. Lucid hearing aids are pricey but you get what you pay for. You have to consider that hearing is priceless. So I recommend them.
Ms. Vega,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CT.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed May 31, 2024
I purchased the Lucid hearing aids through Sam's Club and it was an excellent experience. The individual they've got there was very knowledgeable and easy to work with. The app functionally works well. However, there are a few little glitches in it where the settings don't always stay where you put them.
Mr. Johnson,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CT.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed May 31, 2024
The first customer service rep from Lucid I was seeing seemed like she was just trying to make a quick sell and the second one I've been going to tries to be helpful within the limits of what he's able to do. The hearing aids are great when they work. But half the time, they have not been working. I've had the same one go out numerous times and they cannot seem to figure out what it is. I've even had it replaced and it's gone out again. Currently, I am without a hearing aid because they are currently not working. Right now, they're not worth the price if the issue I'm having is consistent across the board.
Mr. Stewart,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CT.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed May 27, 2024
Before I got the hearing aids from Lucid, I could hear people but I couldn't distinguish the sound. The words were muddied. But now, playing music in the car is a lot different, especially with my wife. She would tell me we should listen to music at the volume I used to play it and what I play it at now is much more reasonable. And I noticed that I could hear it and enjoy it just as much as I could as if I did it 10 times louder. Before, I was depressed because I backed myself into a corner by not being able to hear. So I just stopped joining in the conversation. But now, I can be in the conversation with peers and not feel inferior to other people. I feel I can be normal again.
My favorite feature is being able to adjust the hearing aids to exactly my hearing style and tones and what I need to. The software can be updated so I can have a better hearing experience. I have in-ears, but I don't have the ones that are solid. I have some where I can hear certain tones. But when it comes to higher pitches, that's where the hearing aid kicks in and helps a lot.
Good morning,
Thank you for sharing your feedback with us regarding your experience with our hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CT.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed May 26, 2024
The hearing aids were expensive but it was easy purchasing them. But I have an Android phone and Lucid has issues with that so I have had trouble. The only way I can get mine adjusted is if I go back into Sam's and have the rep adjust them. That is a little frustrating. I can't access the app so if the app was fixed, that would be a lot easier. There are other modes but unless I go in there and have the rep add them, I don't have a way to do it.
Ms. Husband,
Thank you for sharing your feedback with us regarding your experience with our hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CT.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed May 26, 2024
My purchasing experience was great. The rep was also really nice. However, I can't wear the hearing aid for long extended periods. It hurts the inside of my ear. When I went back to her a week later, they gave me the thing, and then I wore it for a week, and then I went back to them. I was complaining about how bad it hurt my ear and she said that is the smallest one they can go. I'm wearing the pediatric one. It hurts my ear to the point where it starts giving me a headache. So I don't wear it all that often. I spent $2,000 on it and I can't wear it. I would really like it if Embrace would get smaller things for the inside of the ear canal. That way, it doesn't hurt the ear. Right now, if others have a small ear, I wouldn't recommend it because what's the point? You can't wear it.
Ms. Reedy,
Thank you for sharing your experience regarding our hearing center and hearing aids. Your feedback will be used to help us improve the experience for our customers.
Please call our Customer Solutions Team at 800-785-6052 should you like to discuss your comments further. Our team is available from 8:00 AM - 6:00 PM Central Time via telephone.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed May 25, 2024
I love Lucid. I can hear so much better now. I don't have to have the TV as loud as I did. My husband doesn’t have to repeat everything. The hearing aids have very good quality. It's easy to clean and to take care of.
Ms. Stratton,
Thank you for sharing your feedback with us regarding your experience with our hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CT.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed May 25, 2024
Lucid's rep was good at his job. He found that I had ear wax buildup and removed it. I didn't even have to go to the doctor. That impressed me. My hearing aid dulled out some, but he restored it with that. I didn't get a deal on the thing and they should have a senior citizen's discount. But he has to do what the company tells him. But I like that the hearing aid has Bluetooth. I can talk through my phone with it. A lot of times, and I know with the environment, I could hear a lot better that way.
Mr. Watkins,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CT.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed May 25, 2024
It was super easy to get my husband's Lucid hearing aids. We did our shopping at Sam's Club and when he got his test, they had me in the booth so that I could hear everything too. They answered all the questions, and the process was so nice and smooth. The hearing aids were also super easy to work. We didn't get top of the line but it has improved his quality of life.
Ms. Darling,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CT.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed May 25, 2024
When I purchased my Lucid hearing aids, it was a good experience. The rep was awesome. My favorite feature is the Bluetooth.
Ms. Higgins,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CT.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed May 25, 2024
Everything's been fine in my experience with Lucid. Since having them, it's been much easier to understand common conversations. I also like being able to tune the volume. I work in an industrial environment, so it's nice to be able to tune some of that out. The quality is nice. They're rather expensive, but I don't mind buying quality. You typically buy once rather than buy and be disappointed. But I hope the price point could be adjusted to make it a little more affordable for everybody. I love the app. The app is great to be able to just jump right in and see if there's a problem with the right or the left unit or one or the other or both without scheduling an appointment for somebody to take a look at the very same thing.
Mr. Glezos,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CT.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed May 25, 2024
Elizabeth was my audiologist and she was excellent. I was impressed with her knowledge and customer service. She made me feel really welcomed because I was apprehensive about hearing aids because I'm not that old. But she made me feel very comfortable and any time I had questions, she was there to answer even if I didn't have an appointment. I really like how the hearing aids connect to my phone and being able to hear people speak. I like it when I have a phone call that I can hear the person right in my ear. I'm very pleased with the quality and the price point. I love that they're rechargeable and they come in a nice case to protect them.
Ms. April,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CT.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed May 10, 2024
I highly recommend your technician, Kristi **, at our local Sam's Club (6204). She was and continues to be competent, friendly, and reliable. I have never used hearing aids before, but have needed them for a long time. These Lucid hearing aids have definitely improved my life, though it does take a bit of getting used to.
Mr. Thompson,
Thank you for providing us feedback regarding your experience with your hearing specialist and your satisfaction with your aids. We are thankful that you have chosen us as your hearing specialists and are here for you every step of the way.
Our Customer Solutions Team is here to answer any additional questions that you may have or to provide trouble-shooting if needed. We can be reached at 800-785-6052 Monday - Saturday 8am - 6pm CT.
Vanessa TrevinoSr. Manager of Customer Experience
Reviewed May 10, 2024
The overall quality of my Lucid hearing aids is good. Excellent sound clarity. I have tried a couple of others (since I got my Lucid aids) and their sound was muddy. As a sound engineer sound quality and clarity is most important. One disappointment is I still have difficulty having a clear conversation in places like a diner where there is a lot of background noise. However, there has been loads of connectivity issues with Android devices. This continues to be a problem even though the technicians at the store and corporate have been working with me for 6 months to resolve the issue.. The Lucid Shape app is wonderful for fine tuning to each different environment but if one can not connect then the app is useless. This was a known issue at the time of purchase but I do not feel that it was conveyed adequately to me. I understand there are not issues with Apple connectivity.
Mr. Wimberley,
Thank you for sharing your experience regarding your purchase. We are here every step of the way to support you. Your care and comfort are a top priority to us as your hearing health provider.
Please call our Customer Solutions Team at 800-785-6052 for hearing aid troubleshooting or also for scheduling an appointment should you need any support. Our team is available from 8:00 AM - 6:00 PM Central Time via telephone.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed May 8, 2024
I purchased my hearing aid on 12/15/2023 at the local Sam's Club #4861 from James ** for $1799.00. Paid in full. As James promised, I returned multiple times to try and pair the hearing aids with my Samsung Galaxy phone to no avail. After several attempts to pair the devices James told me my particular Model number A32 5G was not comparable and could not help me at this time, maybe at a future date it would be possible. This did not sit well with me because of what I paid, I feel I did not get the full value of what had been promised and paid for. I am very-very disappointed with the process for which I have no recourse at this time. One of the biggest selling points for me was the Bluetooth capability. I have not heard a word from James ** since. NOT a happy customer here and could not give any positive review. Sincerely, Jose **
Mr. Vasallo,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed May 8, 2024
Overall I am satisfied with my purchase. The hearing aids do require constant cleaning. Especially if I am actively involved in outside work. I would like to get more of the pics (replacements for the little plastic piece in the tube) when I visit the vendor, since I live +/-55 miles from same.
Lawrence,
Thank you for providing us feedback regarding your hearing aids and your overall satisfaction with them. We are pleased that you have chosen us for your hearing needs and are here to support you along the way.
In addition to purchasing the wax stops when you visit our Hearing Center, you can also find them on our website at https://lucidhearing.com/product/wax-stops/.
If you have any questions, or are in need of troubleshooting, our Customer Solutions Team is here to assist you Monday - Saturday from 8am - 6pm CT at 800-785-6052.
Again, thank you for taking the time to share your experience!
Sincerely,Carrie
Updated review: May 15, 2024
I was contacted by Carrie at Lucid after she reviewed my original review. She spent 30+ minutes with me to understand my issues and help solve all of them. I am no longer having issues with the app after completing the step she advised. She scheduled an appointment for me to meet with someone to make adjustments to my hearing aids. When I arrived, he had all of the information for the issues I was having and made the necessary adjustments to solve my issues. That was just yesterday but so far, I see improvement. It appears I should be on the right track with my hearing aid. I really appreciated Carrie contacting me and resolving all of my issues.
Original Review: May 8, 2024
I purchased my hearing aid in mid December of 2023. I was leaving for the winter in FL at the end of December and was told I could use any Sam's locations to make adjustments. I went to both Naples and Ft. Myers and each time I was told there was no person on staff. I waited until I go home and went to the Bloomington MN location to address the issues, at which time I was told there was no one on staff in this location but I could try Eagan MN. I made an appointment there and when I arrived they told me they could not look up my information as it was all in the Bloomington location.
I asked if they could help with the upgrade to my software that I was told I needed. They said there was no such thing and I should delete the phone app and reinstall. I did that and I still have the same issue with my phone either not connecting to disconnecting from my phone so I cannot make adjustments to settings or volume without this connectivity so I never can tell if they are working or not. Sometimes it feels like they are but many times they do not feel like they are working.
To makes matter worse I submitted this invoice to my insurance company to be reimbursed and they still have not been able to process do to they are not getting a response from Sam's Club with the code to process. I am 5 months into this and my hearing aids still do not connect or maintain connectivity and I am out the money I paid as I still have not been reimbursed. This has been a horrible experience. Due to my travel and no access to staff at Sam's club I am now passed by 90 day trial and still have hearing aids that will not work properly, Please help.
Janet,
Thank you for sharing your experience with us and for taking the time to speak with me in great length to further clarify. Your comments will help to improve our company processes as well as the experiences of others.
I am confident that our providers will work with you to resolve your communication and connectivity issues and we are here to support you along your journey.
If you need further assistance, please do not hesitate to reach out to our Customer Solutions Team at 800-785-6052 between the hours of 8am - 6pm CT Monday - Saturday.
Again, thank you for taking the time to write your review and speak with me.
Sincerely,Carrie
Reviewed May 7, 2024
Ed ** at Sam’s Club did a fine job. I didn’t expect to pay $4000. The President said he fought to lower hearing aid prices. It was my choice to buy good ones with the advice from Ed. I’m glad I did. We’ll see how follow up care goes. So far so good.
Ed **
Dear Mr. Movic,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CT.
Sincerely,Carrie
Reviewed April 25, 2024
Was never able to adjust hearing aids to my satisfaction. Purchased at Sam's Club in Novi, Michigan. Visited Sam's Club in Lady Lake, Florida towards end of trail period. I truly felt that if I had the Lady Lake, Florida hearing specialist helping me from the beginning we might of had a better outcome. Trial period just ran out and so did my patience with trying to adjust them.
Good afternoon, John!
Thank you for sharing your experiences with our hearing centers and the hearing aids that you tried. As we strive for a positive experience, your feedback will be used to help us improve the experience for our customers.
If you would like to speak to one of our Customer Solutions representatives more about your experience, we would welcome the opportunity. We can be reached at 800-785-6052 Monday - Friday 8am - 6pm CT.
Sincerely,Carrie
Reviewed April 24, 2024
I like Lucid Hearing's cost. I figured in this day and age that they would be good. I've had hearing aids all my life. The hearing specialist in person was wonderful. I've had hearing aids all my life, so I really didn't have any questions. I've never had hearing aids that have Bluetooth to my phone, and they explained that. I'm very satisfied with my hearing aids. They're very good quality.
Clinton,
John,
Thank you for providing us feedback regarding your experience with your hearing specialist and your satisfaction with your aids. We are thankful that you have chosen us as your hearing specialists and are here for you every step of the way.
Our Customer Solutions Team is here to answer any additional questions that you may have or to provide trouble-shooting if needed. We can be reached at 800-785-6052 Monday - Saturday 8am - 6pm CT.
Sincerely,Carrie
Reviewed April 24, 2024
I interacted with both hearing specialists in Evansville, and it was positive, encouraging, and informative. When I had an issue and went in, they were quick to get it resolved. They listened and genuinely cared and helped me through it. I appreciated that. They didn't make me feel like I was a burden. With the hearing aid, I'm able to hear. I also have the Bluetooth, which is nice when driving down the road and it's hands-free in the car.
John,
Thank you for providing us feedback regarding your experience with our providers at the Evansville location and your satisfaction with your aids. We are thankful that you have chosen us as your hearing specialists and are here for you every step of the way.
Our Customer Solutions Team is here to answer any additional questions that you may have or to provide trouble-shooting if needed. We can be reached at 800-785-6052 Monday - Saturday 8am - 6pm CT.
Sincerely,Carrie
Reviewed April 21, 2024
I stopped into Sam's Club about 2 months ago and met with Terry **. I found Terry was a super guy and very professional. He put me through an extensive hearing test and put me into a pair of hearing aids that made me feel comfortable. Terry ** is a person that I would buy any product from.
Tom,
Thank you for providing us feedback about the experience that you had with Terry at our Appleton location! We are happy to hear that you were satisfied with the service you received and that you feel comfortable with the aids that he recommended for you!
We are here to support you in every step of the way. If you need assistance, please reach out to our Customer Solutions Team, we are here to support you Monday - Saturday 8am - 6pm CT.
SincerelyCarrie
Reviewed April 15, 2024
I purchased my Lucid hearing aids in-store. The rep was very friendly, understanding, seemed to take my issues seriously and did everything that he could to get it to work out for me. They did a hearing test and based off of the results, I got one of the behind-the-ear prescription hearing aids. I have since returned them and went to a different brand of hearing aids.
They did not seem to always perform correctly and I guess that was based on the way that the hearing aid was set up with the app. They would turn themselves on and off and do all kinds of crazy stuff. You could turn them off in the app, and then they would turn themselves back on. And then, if you would open the battery compartment, that was supposed to turn them off but then, once you close the battery compartment again, they would somehow reboot themselves. They were very aggravating. I had to take them back to the store that I purchased them at. The amount that I paid was refunded in the full amount.
Adam,
Thank you for sharing your experience regarding our hearing center and hearing aids. Your feedback will be used to help us improve the experience for our customers.
Please call our Customer Solutions Team at 800-785-6052 should you like to discuss your comments further. Our team is available from 8:00 AM - 6:00 PM Central Time via telephone.
Sincerely,Carrie
Reviewed April 15, 2024
Lucid is available in my Sam's Club and there's always people there to help me if I need help. Robert, the guy that helped me several times, is very knowledgeable, personable and caring. He is an amazing person. The hearing aids changed a lot in my life. I'm able to hear things that I've never heard before and the people that are closest to me are less frustrated with having to repeat themselves.
I got the top-of-the-line model that Lucid offers. There are several things that I don't like about them that I tried to have addressed, but there's been no resolution to it. It's on the application side. Robert tried several times to help me resolve that. It's more of just a frustration. It's not anything that's wrong with the devices themselves. You have to go into the app, and then it switches from both hearing aids, adjusting a mode or a volume. It will automatically switch to separate hearing aids. So, I have to go in and click a little button, and adjust both at one time as opposed to one or the other. It took some getting used to the hearing aids, but they're comfortable. They're unnoticeable for the most part. It has replaceable battery and every Friday they get replaced. Otherwise, if I don't change it Friday midday, I'm gonna get a low battery indicator in my ear. It took about two weeks to figure out.
Damon,
Thank you for sharing your feedback. We are extremely pleased you are satisfied with our employees and our service and that you are experiencing an improvement in the quality of your life! We are here every step of the way to support you. Your care and comfort are a top priority to us as your hearing health provider.
Please call our Customer Solutions Team at 800-785-6052 for hearing aid troubleshooting or also for scheduling an appointment should you need any support. Our team is available from 8:00 AM - 6:00 PM Central Time via telephone.
Sincerely,Carrie
Reviewed April 15, 2024
The Lucid technicians are awesome. They put me in the quiet room, put the headphones on me and ran their hearing tests. I got the most expensive hearing aids they had but I've since returned them 'cause I kept having issues with them. They're supposed to connect your phone's bluetooth and when they worked, they worked. I own my business and take 75 to 100 phone calls a day. But when the phone would pick up, one or both would disconnect. Or while I was on the phone, they would flip flop between the two. They never worked like they were supposed to and I don't have time to deal with taking them down there once a week to get them fixed.
Steve,
Thank you for taking my call and sharing additional information. We are glad to know that you had an exceptional experience with our specialists and allowed us the opportunity to make it right. If we can be of any assistance in the future please consider us!
Sincerely,Carrie
Reviewed April 15, 2024
Lucid Hearing has good employees, good service, and set us up in no time. I was very pleased. Having the device has been really helpful as well. The quality is great, and the price was affordable for a working person.
Lonnie,
Thank you for sharing your feedback. We are extremely pleased you are satisfied with our product, employees and our service! We are here every step of the way to support you. Your care and comfort are a top priority to us as your hearing health provider.
Please call our Customer Solutions Team at 800-785-6052 for hearing aid troubleshooting or also for scheduling an appointment should you need any support. Our team is available from 8:00 AM - 6:00 PM Central Time via telephone.
Sincerely,Carrie
Reviewed April 14, 2024
I don't wear my hearing aids very often. I'm always on my phone and they don't work with Bluetooth. But the guy at the location was phenomenal. He reset them and they worked for a day. But then they quit working so they're in their case on my desk. Also, the cost is expensive for what it is and I did the two years interest-free financing and the company they use is horrible. Supposedly, somebody canceled my contract and started a new contract. Everything I had set up for autopay got canceled because it's on the contract I signed, not the one they put in it. It was a whole cluster fighting with them trying to pay them. The funny thing is they can't provide me a contract that I signed because they said they don't have it. They created a new one.
Greg,
Thank you for sharing your experience with us and for taking the time to speak to me. We are delighted to hear that your experience with Tom at the Ontario, Ohio location has been exceptional. As mentioned, we have had an update to the Bluetooth firmware and Tom will be more than happy to update your aids to help with streaming.
We understand your frustration about the financing company and will use that information to improve our customer's experiences in the future. We are here every step of the way to support you. Your care and comfort are a top priority to us as your hearing health provider.
Please call our Customer Solutions Team at 800-785-6052 for hearing aid troubleshooting or also for scheduling an appointment should you need any support. Our team is available from 8:00 AM - 6:00 PM Central Time via telephone.
Sincerely,Carrie
Reviewed April 14, 2024
The lady at Lucid Hearing was super nice. She was very helpful. My experience was thorough and complete. She did a whole bunch of different tests and she explained what each thing was for. I had her adjust the hearing aid after and it tuned it in a little better. On my second visit, she adjusted it and it made it even clearer to hear. I have the Bluetooth feature, which I've used quite a bit, especially at work if I forget my EarPod. And I like that I can still hear. I like the hearing aids so far. It's very lightweight. I forget that I'm wearing it sometimes.
Paloma,
Thank you for sharing your feedback. We are extremely pleased you are satisfied with our product and that your experience at our Hearing Center was thorough. We are here every step of the way to support you. Your care and comfort are a top priority to us as your hearing health provider.
Please call our Customer Solutions Team at 800-785-6052 for hearing aid troubleshooting or also for scheduling an appointment should you need any support. Our team is available from 8:00 AM - 6:00 PM Central Time via telephone.
Sincerely,Carrie
Reviewed April 13, 2024
The rep was very helpful and it was good dealing with him. I got a behind-the-ear hearing aid and it’s great. I don’t even know they're there and I can hear a lot more things. They’re rechargeable and the length of the battery is about 13 hours, which is the only complaint I have. The Lucid app is good too and easy to use.
Chad,
Thank you for sharing your feedback. We are happy to hear that your experience with our aids has been positive thus far, that they are comfortable and that your hearing is improved!
Regarding the battery life, to ensure that you are getting the longest life possible, the charging case should not be plugged into a power source while charging the aids.
Please call our Customer Solutions Team at 800-785-6052 for hearing aid troubleshooting or also for scheduling an appointment or should you need any support. Our team is available from 8:00 AM - 6:00 PM Central Time via telephone.
Sincerely,Carrie
Reviewed April 13, 2024
The rep from Lucid was a professional. She was helpful, friendly and good at what she does. I was contemplating going for surgery but I decided to try out the hearing aid first. If it works good, then I'm probably going to drop the idea of surgery. But if not, I'll keep testing it anyway. I don't use an iPhone and my phone is not compatible with the hearing aid. However, I'm trying to get a phone that is compatible so I can also connect it. Sometimes, I hear properly in normal standards. But sometimes I am not able to hear properly. Probably it's just my ear is still trying to adjust. Whenever I increase the volume, my ear is going to adjust with the volume. Then after a while, the ability is going to drop back. Also, the hearing aid irritates my ear sometimes so I have to remove it.
The price of the hearing aid is 5,000 and based on that, I expected it to work better than it does right now. I expected it should change my life finally but I still have some issues of being hard to hear people sometimes. The price is reasonable but if it's something that is a higher version that is working for me, then the money is good. Right now, it looks like it’s not worth it. Lucid is not the issue. It’s the model. Probably a higher one is going to be better than this one.
Dear Olalekan,
Thank you for sharing your feedback. We are here every step of the way to support you. Your care and comfort are a top priority to us as your hearing health provider.
Please call our Customer Solutions Team at 800-785-6052 for hearing aid troubleshooting or also for scheduling an appointment should you need any support. Our team is available from 8:00 AM - 6:00 PM Central Time via telephone.
In addition, you can find a list of phones that have been confirmed as having the ASHA component for streaming at https://lucidhearing.com/mobile-phone-compatibility/.
Sincerely,Carrie
Reviewed April 13, 2024
My experience with Lucid is going well. The hearing aids work great. I've had them since December of last year.
Adrian,
Thank you for sharing your feedback. We are here every step of the way to support you. Your care and comfort are a top priority to us as your hearing health provider.
Please call our Customer Solutions Team at 800-785-6052 for hearing aid troubleshooting or also for scheduling an appointment or should you need any support. Our team is available from 8:00 AM - 6:00 PM Central Time via telephone.
Sincerely,Carrie
Reviewed April 11, 2024
I am a regular shopper at Sam's Club. I have scanned the hearing aid section of the store, never realizing that I would later make a purchase. When I lost one of my hearing aids during a visit, my spouse suggested that I consider a replacement set from Sam's Club. My lost hearing aid was old, so I took an opportunity to purchase battery-free aids. They are adequate. I have returned to the technician for adjustments to the volume. However, I now hear squeaks and squeals. I do hear conversations and I didn't purchase the more expensive aids. Therefore, I will be satisfied with better hearing.
Linda,
Thank you for sharing your feedback. We are here every step of the way to support you. Your care and comfort are a top priority to us as your hearing health provider.
Please call our Customer Solutions Team at 800-785-6052 for hearing aid troubleshooting or also for scheduling an appointment. Our team is available from 8:00 AM - 6:00 PM Central Time via telephone.
Sincerely,Carrie
Reviewed April 9, 2024
The hearing aids work really well. The batteries I wish would last longer. Sometimes when I get on the app it will not connect no matter what I try so I have to change the settings manually on the hearing aids. They are easy to clean by using an alcohol wipe and have only had to change the wax stops once since I bought them in February.
Howard,
Thank you for sharing your feedback! To ensure that you are getting the longest life possible on your batteries, once you remove the tab, wait about two to three minutes.
Please call our Customer Solutions Team at 800-785-6052 for hearing aid troubleshooting or also for scheduling an appointment should you need any support. Our team is available from 8:00 AM - 6:00 PM Central Time via telephone.
Sincerely,Carrie
Reviewed April 8, 2024
Lucid is expensive but it's more affordable than what's offered at my local audiologist's office. I also like the convenience of having them at Sam's Club. There's an app and they were able to work with different hearing scenarios like busy restaurants, windy conditions and live music. You could adjust the hearing aids around a little bit. It’s the easiest way to change the settings on the hearing aids. In busy restaurants, I am able to understand people in front of me versus having the background noise totally block out what I'm hearing. I like being able to use the noisy setting features to listen to the folks I'm talking to. I could also plug it in and a few hours will get it going again. It's easy to keep the charger plugged into the wall and put the hearing aids in them at night. I have recommended Lucid to a few people that don't have them that seem to have hearing issues.
Jeff,
Thank you for sharing your visiting one of our hearing centers! We are proud to be chosen as your hearing health partner.
Please contact our Customer Solutions Team if you need any assistance or need to set up an appointment. Our team of licensed hearing specialists are available at 800-785-6052 via telephone, and from Monday to Saturday during the hours of 8am - 6pm Central Standard Time.
Sincerely,Carrie
Reviewed April 4, 2024
My left hearing aid has cut out - not working - three times. Two times I have had to take it in to Sam's Club and they got it working. The third time it just started working again on its own. This is not acceptable for an almost $1500 pair of hearing aids!
Don,
Thank you for sharing your feedback. We are committed to being your best resource and are here every step of the way.
If you need assistance with your hearing aids, please contact our Customer Solutions Team! Our team of licensed hearing specialists are available at 800-785-6052 via telephone, and from Monday to Saturday during the hours of 8am - 6pm Central Standard Time. Our appointment line is available at 833-464-3219 to schedule at one of our hearing aid centers.
Thank you,Carrie
Reviewed April 4, 2024
I have been very happy with Lucid. The product is easy to use they make it easy and offer helpful information as a first time user and encouragement to keep using. I have also really appreciated all the fine tuning options as well as options that accommodate for different noise situations. I am happy that they are easy to cover up and that I no longer feel self conscious saying what or can you say that again.
Nancy,
Thank you for sharing your visiting one of our hearing centers! We are proud to be chosen as your hearing health partner.
Please contact our Customer Solutions Team if you need any assistance or need to set up an appointment. Our team of licensed hearing specialists are available at 800-785-6052 via telephone, and from Monday to Saturday during the hours of 8am - 6pm Central Standard Time.
Sincerely,Carrie
Reviewed April 3, 2024
Mr. ** was very accurate with the hearing test. When he sold me my device he left out some cost information about switching over from battery to rechargeable device. The device works great but squeals even through normal hearing. I have a difficult time keeping the rubber knob inserted in my ear canal.
Mr. Owen
Thank you for sharing your feedback. We are extremely pleased you are satisfied with our product. We are here every step of the way to support you. Your care and comfort are a top priority to us as your hearing health provider.
Please call our Customer Solutions Team at 800-785-6052 for hearing aid troubleshooting or also for scheduling an appointment should you need any support. Our team is available from 8:00 AM - 6:00 PM Central Time via telephone.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience.
Reviewed April 3, 2024
Basically they just make everything louder but do not help me with the core issue of difficulty of hearing voices. I hear every crackle, crunch, bump and other background noises louder than ever plus I get the noise of wind blowing around them and my fingers running through my hair. I continue to wear them because my wife believes they help but overall am not greatly impressed.
Mr. McBride,
Thank you for sharing your feedback. We are here every step of the way to support you. Your care and comfort are a top priority to us as your hearing health provider.
Please call our Customer Solutions Team at 800-785-6052 for hearing aid troubleshooting or also for scheduling an appointment should you need any support. Our team is available from 8:00 AM - 6:00 PM Central Time via telephone.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience.
Reviewed April 3, 2024
I had a hearing check which resulted in the purchase of hearing aids. This was at the SAMS in Topeka, Kansas. My tech was Delores **. My testing was by far more comprehensive and thorough than any I ever had. I was very impressed with her professionalism. I would recommend her service to my friends, and have numerous times.
Mr. Stuewe,
Thank you for sharing your feedback. We are extremely pleased you are satisfied with our product. We are here every step of the way to support you. Your care and comfort are a top priority to us as your hearing health provider.
Please call our Customer Solutions Team at 800-785-6052 for hearing aid troubleshooting or also for scheduling an appointment should you need any support. Our team is available from 8:00 AM - 6:00 PM Central Time via telephone.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience.
Reviewed April 3, 2024
Abby was amazing. She taught us things we had never been told before with several local Hearing aid shops and audiologists. She was so thorough and kind and caring. She has improved my Hearing™ even though we thought there was no hope. She deserves recognition for her outstanding customer service that goes above and beyond!
Mr. Goolsby
Thank you for sharing your feedback. We are extremely pleased you are satisfied with our product. We are here every step of the way to support you. Your care and comfort are a top priority to us as your hearing health provider.
Please call our Customer Solutions Team at 800-785-6052 for hearing aid troubleshooting or also for scheduling an appointment should you need any support. Our team is available from 8:00 AM - 6:00 PM Central Time via telephone.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience.
Reviewed April 3, 2024
Bluetooth is unreliable. Streaming music often fails within 5 minutes. When receiving calls, the caller's voice breaks up. I have given up on using the hearing aids for streaming or taking calls which is a big part of the reason I purchased them. I have taken them back to Sam's Club and they have checked them out. They will work the next time I use them but then fail after 5-10 minutes.
Mr. Seader,
Thank you for sharing your feedback. We are here every step of the way to support you. Your care and comfort are a top priority to us as your hearing health provider.
Please call our Customer Solutions Team at 800-785-6052 for hearing aid troubleshooting or also for scheduling an appointment should you need any support. Our team is available from 8:00 AM - 6:00 PM Central Time via telephone.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience.
Reviewed April 1, 2024
My Lucid hearing aids just failed on me. I gotta take it back and see what's up with it because it is not working right now. Other than that, so far, so good.
Mr. Litts
Thank you for sharing your feedback. We are here every step of the way to support you. Your care and comfort are a top priority to us as your hearing health provider.
Please call our Customer Solutions Team at 800-785-6052 for hearing aid troubleshooting or also for scheduling an appointment should you need any support. Our team is available from 8:00 AM - 6:00 PM Central Time via telephone.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience.
Reviewed April 1, 2024
I went to the nearest Sam's Club and took a hearing test. It was a very comfortable atmosphere. Once we had the results, they got me a demo hearing aid. We were adjusting it on real time to see what frequencies would be best. I purchased one and the first time that I got it, I experienced some trouble. Later on, I had some modifications done to it, but it was a very easy process. The representative that was helping me was very kind. I like that I can control my Lucid hearing aids through the app.
Ms. Berrios,
Thank you for sharing your feedback. We are extremely pleased you are satisfied with our product. We are here every step of the way to support you. Your care and comfort are a top priority to us as your hearing health provider.
Please call our Customer Solutions Team at 800-785-6052 for hearing aid troubleshooting or also for scheduling an appointment should you need any support. Our team is available from 8:00 AM - 6:00 PM Central Time via telephone.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience.
Reviewed April 1, 2024
I'm having some digital glitches. It's not something you can predict when it's gonna happen. I have contacted Lucid and we've tried a couple of different things, but it doesn't seem to be working. One thing is it uses a very large amount of data on my phone. I was told that it wasn't gonna use any. The other thing is the bluetooth when you make a phone call. The phone call comes into both of my hearing aids. But my left hearing aid stopped receiving 50% of the phone calls. The rep had suggested that maybe I just needed to update the program on my cell phone, but that doesn't seem to make a difference ‘cause it just happened to me again yesterday. I guess when you get your hearing aids, you have to tell them if you have an Android or an Apple. I have an Apple. I like Teresa, the girl who's the sales rep, but we don't seem to be able to fix it at this point.
Ms. Foster,
Thank you for sharing your feedback. We are here every step of the way to support you. Your care and comfort are a top priority to us as your hearing health provider.
Please call our Customer Solutions Team at 800-785-6052 for hearing aid troubleshooting or also for scheduling an appointment should you need any support. Our team is available from 8:00 AM - 6:00 PM Central Time via telephone.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed April 1, 2024
Unfortunately I cannot address the hearing aids directly as I have not been able to make reasonable use of them. I purchased Lucid because the company's advertised the implements could be controlled via an Android app. Not so. The app is more than just clunky, it gets caught in endless loop. Want to change a setting while wearing them? You can't, not without removing them, opening them up, and restarting the entire procedure. In short, the app is less than useless. But wait... Today I have attempted to contact the company in order to return their product. At 12:40 I was placed in a "queue" for customer service, it's now 2:09 and guess what? In essence their customer service is no better than their app. Maybe worse. Avoid like the plague.
Mr. Shuey,
Thank you for sharing your feedback. We are here every step of the way to support you. Your care and comfort are a top priority to us as your hearing health provider.
Please call our Customer Solutions Team at 800-785-6052 for hearing aid troubleshooting or also for scheduling an appointment should you need any support. Our team is available from 8:00 AM - 6:00 PM Central Time via telephone.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience.
Reviewed April 1, 2024
When you're hard of hearing, it's very frustrating for those around you and it's frustrating for you yourself that sometimes you have to either guess what people are saying and answer in a very odd way because you did not guess correctly. A big one would be watching television with people where you need it to be so loud, which is uncomfortable for them and they complain about how loud you listen to TV. But once you get your hearing aids, you're able to listen to it at a much more normal volume and in that, my Lucid hearing aids make a big difference.
When I first purchased from them, I stayed within the $1,500 to $2,000 range of hearing aids and I was not interested in any Bluetooth technology. The performance of the Lucid hearing aids that I ended up with when it comes to hearing people speak is totally acceptable. They do their job, though the adjustments on them aren't incrementally enough. When I can't hear something, I turn them up but I don't find that it makes much of a difference.
So far, I've had two Lucid hearing aids and my first ones that I got six years ago performed much better than my current ones do. My current ones have a little bit bigger battery and they are Bluetooth capable. But they are full of screamy noises and squeaks. The first time I got on a plane, I did not bring earphones because I had my hearing aids that would connect to my phone. They were terrible at that and they did not do a good job at all. To the point that I flew from here to Hawaii and didn't even use my phone for that simple fact. So I do not use their Bluetooth capability whatsoever because it's so poor.
Mr. Bentrup,
Thank you for sharing your feedback. We are here every step of the way to support you. Your care and comfort are a top priority to us as your hearing health provider.
Please call our Customer Solutions Team at 800-785-6052 for hearing aid troubleshooting or also for scheduling an appointment should you need any support. Our team is available from 8:00 AM - 6:00 PM Central Time via telephone.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience.
Reviewed March 29, 2024
I went into the Sam's Club on Brook Road in Wichita. I set up an appointment. I already had my hearing screening, so I just gave that to the rep and she was able to convert it and set me up with hearing aids the same day. She seemed knowledgeable and happy to help. And if I had problems, she was willing to get it fixed even though we went a little over on my appointment time. Once I adjusted to these Lucid hearing aids, I have been able to understand people at work a lot better. Also, the one that I'm using right now is the only way I would be able to take phone calls. I can do music too. This is handier. It occasionally disconnects on Bluetooth. But I just have to reset them and they would be fine.
Mr. Hague,
Thank you for sharing your feedback. We are extremely pleased you are satisfied with our product. We are here every step of the way to support you. Your care and comfort are a top priority to us as your hearing health provider.
Please call our Customer Solutions Team at 800-785-6052 for hearing aid troubleshooting or also for scheduling an appointment should you need any support. Our team is available from 8:00 AM - 6:00 PM Central Time via telephone.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience.
Reviewed March 28, 2024
I like my Lucid hearing aids. When I first got them, the reps were very good at helping me out and showing me how to use it for my appointments. The only thing I don't like is that we have to change the battery every week. So, I always look to buy batteries. I wish it was some kind of charging thing.
Mr. Johnson,
Thank you for sharing your feedback. We are here every step of the way to support you. Your care and comfort are a top priority to us as your hearing health provider.
Please call our Customer Solutions Team at 800-785-6052 for hearing aid troubleshooting or also for scheduling an appointment or should you need any support. Our team is available from 8:00 AM - 6:00 PM Central Time via telephone.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience.
Reviewed March 28, 2024
I got the hearing aid from Lucid where it goes in your ear then wraps around the back of your ear. Dennis did a good job in the hearing exam. He's been doing it for 40 years. The hearing aids work great. They're not uncomfortable. I can hear the TV without it being on 70. It's way different compared to not being able to hear. I can actually hear, so it's weird. It's not so weird now that I've had them for roughly six months. But at first, it was overwhelming with all the sounds, like the water softener, dishwasher and everything running. Because before, I couldn't hear any of those stuff. I'm very satisfied with Lucid.
Mr. Johnson,
Thank you for sharing your feedback. We are extremely pleased you are satisfied with our product. We are here every step of the way to support you. Your care and comfort are a top priority to us as your hearing health provider.
Please call our Customer Solutions Team at 800-785-6052 for hearing aid troubleshooting or also for scheduling an appointment should you need any support. Our team is available from 8:00 AM - 6:00 PM Central Time via telephone.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience.
Reviewed March 28, 2024
The young lady, Andrea, who assisted me when I purchased the Lucid hearing aid, was very good. With the hearing aid, I could hear father at mass. It does well.
Ms. Lachle,
Thank you for sharing your feedback. We are extremely pleased you are satisfied with our product. We are here every step of the way to support you. Your care and comfort are a top priority to us as your hearing health provider.
Please call our Customer Solutions Team at 800-785-6052 for hearing aid troubleshooting or also for scheduling an appointment should you need any support. Our team is available from 8:00 AM - 6:00 PM Central Time via telephone.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience.
Reviewed March 28, 2024
The guy took up a bunch of time with us, answered all our questions, and explained things. I did a 0% for a year when I got mine. The quality of the Lucid hearing aids is good. It's surprising when you hear something you never noticed before. However, whenever I pair the hearing aids to the phone to do a phone call, I gotta have the phone up to my mouth in order for it to pick up my voice. If I'm streaming music and drop it down on my left side, the right hearing aid will go out. It won't pick it up.
I should've got the one that's chargeable but I didn't. When you figure out how long the rechargeable batteries last versus how much the regular batteries are, it comes out about the same. If your rechargeable battery lasts for three years, you'll spend the same amount of money in battery you change in and out. The only thing is, if it goes dead, you can just pop a new battery in it. To turn them off, I have to pull the battery door open. My mother's is a rechargeable and she just put them in the case and they automatically turn off. I'd rather have that feature.
Mr. Kelly,
Thank you for sharing your feedback. We are extremely pleased you are satisfied with our product. We are here every step of the way to support you. Your care and comfort are a top priority to us as your hearing health provider.
Please call our Customer Solutions Team at 800-785-6052 for hearing aid troubleshooting or also for scheduling an appointment should you need any support. Our team is available from 8:00 AM - 6:00 PM Central Time via telephone.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience.
Reviewed March 28, 2024
I like my Lucid hearing aids. It's helped me hear things that I've never heard before like high tone beeps. I also like the Bluetooth feature. However, it's been hard to get an appointment through Sam's Club. I'm supposed to go back in and get them unlocked because I can't turn the volume down.
Mr. Virnig,
Thank you for sharing your feedback. We are extremely pleased you are satisfied with our product. We are here every step of the way to support you. Your care and comfort are a top priority to us as your hearing health provider.
Please call our Customer Solutions Team at 800-785-6052 for hearing aid troubleshooting or also for scheduling an appointment should you need any support. Our team is available from 8:00 AM - 6:00 PM Central Time via telephone.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience.
Reviewed March 27, 2024
My experience with the hearing aids has been pretty good. They're very comfortable.
Mrs. Ragasa
Thank you for sharing your feedback. We are here every step of the way to support you. Your care and comfort are a top priority to us as your hearing health provider.
Please call our Customer Solutions Team at 800-785-6052 for hearing aid troubleshooting or also for scheduling an appointment should you need any support. Our team is available from 8:00 AM - 6:00 PM Central Time via telephone.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience.
Reviewed March 27, 2024
I have Lucid hearing aids that I got at Sam's Club and the comfort is great, although it almost sounds like they keep disconnecting from my phone and my phone seems to be the only way to adjust the volume because I can't do it with my fingers on the back of them. Also, they are more expensive than what they're worth.
Mrs. Yates,
Thank you for sharing your feedback. We are here every step of the way to support you. Your care and comfort are a top priority to us as your hearing health provider.
Please call our Customer Solutions Team at 800-785-6052 for hearing aid troubleshooting or also for scheduling an appointment should you need any support. Our team is available from 8:00 AM - 6:00 PM Central Time via telephone.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience.
Reviewed March 25, 2024
I could not be more satisfied with the customer service and care that I am receiving from Kim at the Sam’s Club in Hanover Pa. She has went over and beyond to help get my hearing aids to where they need to be to be comfortable and perfect for me. This is the first time I will ever wear hearing aids and she is making sure that they are perfect for me. I have highly recommended Kim to everyone I know who has hearing issues. Kim is still currently working to get my hearing aids just right for me and has been patient with me every step of the way. I could not be any happier with this being my first pick for hearing aids. Thanks a million Kim for all your patience and friendship through it all.
Mrs. Norris
Thank you for sharing your feedback. We are here every step of the way to support you. Your care and comfort are a top priority to us as your hearing health provider.
Please call our Customer Solutions Team at 800-785-6052 for hearing aid troubleshooting or also for scheduling an appointment should you need any support. Our team is available from 8:00 AM - 6:00 PM Central Time via telephone.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience.
Reviewed March 22, 2024
Not enough room for everything that did, has and is going wrong. From waiting 3 months to get hearing aids to being charged 11,000 for them to not being able to return them. Will never return or refer anyone to this company. Feel free to contact me at any time.
Mrs. Jackson,
Thank you for sharing your feedback. We apologize for any inconvenience, and we are here every step of the way to support you. Your care and comfort are a top priority to us as your hearing health provider.
Please call our Customer Solutions Team at 800-785-6052 for hearing aid troubleshooting or also for scheduling an appointment. Our team is available from 8:00 AM - 6:00 PM Central Time via telephone.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience.
Reviewed March 10, 2024
My previous hearing aid lasted 7 years and it was a Lucid. It just stopped working. So I took it to Sam's club for servicing. The tech confirmed it was dead. But it worked well for so long. I ordered this model and it has been working very well for me.
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 5-star review. We are very happy to hear that our service was exceptional, and that the quality of the hearing aids is meeting your expectations! We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any future support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Reviewed March 8, 2024
I purchased a pair of behind the ear hearing aids on 09/06/2023 from Sherrie ** at the Venetucci Blvd. location in Colorado Springs. She retired and since then I have had no support from Lucid at all. There has been no one there and no one answers the phone. I have needed parts replaced and have not been able to do so. I am very disappointed in the lack of support after spending $2800.00 for the hearing aids.
Hi Jeff,
Thank you for sharing your feedback. We apologize for any inconvenience, and we are here every step of the way to support you. Your care and comfort are a top priority to us as your hearing health provider.
The hearing center in Colorado Springs on Venetucci Boulevard is currently open on Friday and Saturday from 10:00 AM - 6:00 PM. We also have another hearing center in Colorado Springs that is open Tuesday - Saturday from 10:00 AM - 6:00 PM on East Woodmen Road.
Please call our Customer Solutions Team at 800-785-6052 for hearing aid troubleshooting or also for scheduling an appointment. Our team is available from 8:00 AM - 6:00 PM Central Time via telephone.
Thank you,Louis
Reviewed March 6, 2024
I have had issues with too much moisture in the ear canal so the hearing aids want to pop out of my ear, Dan the audiologist has been very helpful in trying to find a solution to my problem, we are now trying where the mounds are like fins so the moisture doesn't build up and push the aids out of the ear.
Hi Mary,
Thank you for sharing your experience! We are here to help every step of the way to help you hear better and ensure your comfort.
Please contact our Customer Solutions Team if you need any assistance or need to set up an appointment. Our team of licensed hearing specialists are available at 800-785-6052 via telephone, and from Monday to Saturday during the hours of 8am - 6pm Central Standard Time.
Thank you,Louis
Reviewed March 6, 2024
The first 2 weeks were great, hearing things I had forgotten about then the issues started. Well I live 75 miles from Sherman and don't have time to run back every 2 weeks for some kind of update. I have gone back several times and they work for a week or so then Bluetooth stops working, or they turn off with battery still good or the battery goes low but it doesn't say so. When talking on the phone sound swaps frequently from one ear to the other. I was not informed that I would have to return every time I turned around so I am not happy. I wish I knew if other brands required frequent updates. I feel like I wasted the $1799. I finally quit wearing them. Waste of time and money.
Hello Terri,
Thank you for sharing your experience regarding our hearing center and hearing aids. Your feedback will be used to help us improve the experience for our customers. We are sorry to hear you have had an unsatisfactory experience thus far. Thank you for speaking with me and sharing feedback for us. We do strive to provide outstanding customer service and ensuring that our customers have the best experience.
Please call our Customer Solutions Team at 800-785-6052 should you like to discuss your comments further. Our team is available from 8:00 AM - 6:00 PM Central Time via telephone.
Reviewed March 6, 2024
I received a thorough hearing test. I was treated with thoughtfulness and compassion as I went through this process. Kim helped me select hearing aids that were right for me and followed up with aftercare. She is accessible as needed. I have recommended her to multiple people for their hearing needs.
Hi Pam,
Thank you for sharing your experience! We are proud to offer affordable and friendly solutions to help people hear better.
In addition to your specialist, please contact our Customer Solutions Team if you need any assistance or need to set up an appointment. Our team of licensed hearing specialists are available at 800-785-6052 via telephone, and from Monday to Saturday during the hours of 8am - 6pm Central Standard Time.
Thank you,Louis
Reviewed March 6, 2024
Our service when purchasing was excellent. Follow up and help has been very poor. Our closest Sam’s Club closed their hearing aid department and when we try to go elsewhere they are never available to assist us. We love our hearing aids and it has made a tremendous difference in our lives. If our follow up service was better we would be very happy. Battery life is good and the ability to purchase in large qty has been great.
Hi Genevieve,
Thank you for sharing your experience at one of our hearing centers! We are proud to offer affordable and friendly solutions to help people hear better.
Please contact our Customer Solutions Team if you need any assistance or need to set up an appointment. Our team of licensed hearing specialists are available at 800-785-6052 via telephone, and from Monday to Saturday during the hours of 8am - 6pm Central Standard Time.
Thank you,Louis
Reviewed March 5, 2024
On phone calls my hearing aids don’t always stay connected to both ears. They switch back and forth between ears and both ears together. For a while the charger wasn’t indicating it was fully charged, but after a few days it seems to be working fine again. In big closed in buildings, church for me, I can’t find a setting that works for me. Especially during singing. I often remove my hearing aids during the singing. I’ve also tried turning the volume up to max, which seems to be better, but still not good. But all in all I am satisfied with my hearing aids. They seem to be doing a good job for me. They could just be better.
Hi Lloyd,
Thank you for sharing your feedback. We are here to help every step of the way ensure your comfort.
Please contact our Customer Solutions Team if you need any troubleshooting assistance or need to set up an appointment. Our team of licensed hearing specialists are available at 800-785-6052 via telephone, and from Monday to Saturday during the hours of 8am - 6pm Central Standard Time.
Thank you,Louis
Reviewed March 5, 2024
The device (I only need the left one) is operating better than I imagined. It is easy to use, clean and change batteries. The customer service (Kimberly at Hanover PA Sam's club) has been excellent. She is cheerful, efficient and very easy to understand. I have found the entire process to be easy from scheduling my hearing evaluation through getting the device serviced.
Hi Christine,
Thank you for sharing your experience! We are proud to offer affordable and friendly solutions to help people hear better.
Please contact our Customer Solutions Team if you need any assistance or need to set up an appointment. Our team of licensed hearing specialists are available at 800-785-6052 via telephone, and from Monday to Saturday during the hours of 8am - 6pm Central Standard Time.
Thank you,Louis
Reviewed Feb. 24, 2024
It’s $2,000 for one piece. I only needed one, so for $2,000, isn’t that too steep? But the hearing aid helps a bit with the tinnitus.
Hi Joseph,
Thank you for sharing your experience at one of our hearing centers! Our hearing aids are sold as a pair.
Please contact our Customer Solutions Team if you need any assistance or need to set up an appointment. Our team of licensed hearing specialists are available at 800-785-6052 via telephone, and from Monday to Saturday during the hours of 8am - 6pm Central Standard Time.
Thank you,Louis
Reviewed Feb. 24, 2024
I am happy that I have hearing aids but since my condition is a little bit unique, it's been very difficult learning how to use LucidShape. My hearing changes all the time since I got them. One thing that I would like is a little bit more instructions and information when it comes to using LucidShape. Their rep gave me the little booklet, but this is my very first time having hearing aids so it's not very easy for me to really comprehend. I wish it was easier to understand when it comes to navigating the app a little bit better. Also, the quality of the hearing aids is a little too good for me. With my hearing, I'm able to hear higher tones but I struggle with hearing lower tones. Sometimes they pick up on all the background noise more than it will the person that I'm talking to in front of me because it has 32 channels. It picks up a lot and it can be distracting.
But other than those, I like the fact that I got the battery ones because it's easier. I don't have to wait for 24 hours until they charge, I could just put a new battery in and I'm okay. Also, their rep is great. If I need her to tweak my hearing aids, she'll tweak them and she gives me free batteries for the first year. She's just overall very sweet. Me and my wife go in there to kind of re-up on my batteries and she always double checks to make sure everything is good and that I don't have any problems. Overall, I've had a pretty decent experience.
Hi Dachante,
Thank you for sharing your experience at one of our hearing centers! We are proud to offer affordable and friendly solutions to help people hear better.
Please contact our Customer Solutions Team if you need any assistance with your LucidShape feature or need to set up an appointment. Our team of licensed hearing specialists are available at 800-785-6052 via telephone, and from Monday to Saturday during the hours of 8am - 6pm Central Standard Time.
Thank you,Louis
Lucid Hearing Company Information
- Company Name:
- Lucid Hearing
- Website:
- lucidhearing.com
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