Lucid Hearing Reviews
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About Lucid Hearing
Lucid Hearing sells prescription and over-the-counter hearing aids starting at $199. Many customers say its technology is easy to use, although that may not be the case for all users. And while it does offer a good number of OTC makes and models, not all customers will find an OTC product for them. Its prescription model is well established in the industry for those with moderate to severe hearing loss.
Pros & Cons
- Prescription and OTC options
- HSA/FSA-eligible
- Easy setup
- Self-adjustable with Lucid app
- Available at Sam’s Club
- May be expensive
- Not many OTC options
Lucid Hearing Reviews
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- 4,532,953 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Aug. 9, 2024
We came around this Lucid Hearing where we came to know the quality is good. The size of the hearing aid seemed good. And the person in the Sam's Club, the hearing aid specialist, advised us to go with it. We went ahead and thought of buying it. However, the cost might be a little higher. Not everybody could afford it. Reducing the rate of the hearing aids would be good. Other than that, the Bluetooth where I could increase or decrease the volume or any specifications I could do in my mobile is a good thing. It's very helpful. When I saw with the other hearing aids, they were big, which I didn't like it. But mine is smaller and it fits my ear. Also, I specifically looked for the battery thing or not the chargeable. Because I had the chargeable one and it was not that handy. The others were all for the chargeable thing, which I was not comfortable with. The battery is good for me. That's why I went with the Lucid.
Ms. Pai,
Thank you for sharing your feedback with us regarding your experience with our hearing aids. We are pleased to hear you are enjoying the wonderful features available. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed Aug. 8, 2024
I would highly recommend Lucid Hearing. Sometimes when the hearing aids would switch channels, they would cut in and out. That's the part that I don't like. But everything else is okay. I put them in a little charging case and I could take it anywhere. They're so small. I find it very convenient. They have improved my life 100%. But when I first inquired about them, I was told a lower price than what I actually received them for.
Ms. Cook,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 5-star review. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed Aug. 8, 2024
When it's really windy, the performance is not very good. Even if I put it on the windy setting, I still get a lot of that noise. Also, the Bluetooth could be better. Sometimes when I'm walking, one of the Bluetooth will cut out and then come back in and if I turn my head, sometimes it cuts out and it comes back. But the hearing aids help a lot. I can hear conversations around dinner tables and restaurants. It was a little confusing when I went back in to get the second one, though, because I thought the accounts were together for the autopayment and they were not so I still gotta try to get that fixed.
Thank you for sharing your feedback with us regarding your experience with our hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed Aug. 8, 2024
My Lucid hearing aids seem to be doing what I was told they would do. They have a piece that goes in my ear and it wraps around the back side of my ear. After a little while, I have to take them out. As far as the settings, I can't tell the difference when I change from lucid to loud. So in my hearing, it doesn't really change a whole lot for it to make a massive difference between the four settings. I don't wear my hearing aids all the time. I only wear them when I'm in a business meeting or when I need them. I was having a hard time hearing in business meetings or group settings. In a large cell, I can't hear much at all when I'm trying to listen to someone who has a different vocal volume. I can hear everything now. I’m happy. I don't have a whole lot of experience with them against other ones, but overall, my experience is good.
The gentleman at Sam's was the reason I went with Lucid. One of my friends was recommending him and I went to see him. He was excellent. I'm setting an appointment with him today to take my hearing aids back in. My batteries are burning out really quickly. They used to last seven days. Now, they're like a day. So, I need to get them back in.
Mr. Dover,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 5-star review. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed Aug. 8, 2024
The Lucid Hearing aids are the ones that are most easily available and the quality is good. I like being able to connect them to my phone.
Thank you for sharing your feedback with us regarding your experience with our hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed Aug. 8, 2024
We got the hearing aids through Sam's Club and so far, so good. I hear a lot better and my wife does, too. The only thing I was a little upset was that they're about $600 more at their facility versus what I could have bought them for directly from the factory. But I had no choice because through our insurance company, we had to go to a hearing specialist. We couldn’t buy them directly from the factory.
Thank you for sharing your feedback with us regarding your experience with our hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed Aug. 8, 2024
I'm happy with my Lucid Hearing aids. I had went to a hearing aid specialist in town and these were about 50% of the price that they were at. The quality is also very good. However, the batteries don't last long enough. Also, I got the inside the ear canal ones which are not comfortable. They irritate the inside of my ears. If I had to do it over again, I would have gotten the standard ones which go behind the ear then in.
Mr. Thomas,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids and giving us a 5-star review. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed Aug. 8, 2024
I needed hearing aids and the ones from Lucid Hearing were the fastest ones I could get, which was on the same day. They were also recommended by the Sam's Club hearing center, the place where I got them from. I like the price point on them and getting fitted was really easy. You go through the whole process of getting the test done then the shipment, then tuning them in. It was a 5-star experience. My hearing aids have Bluetooth and I can lower the ambient noise on them. I could also amplify it if I need to. They're good, but sometimes I've had my left one mess up twice. So I would tell others to check out some other ones or really figure out what's best for you and your budget.
Thank you for sharing your feedback with us regarding your experience with our hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed Aug. 6, 2024
I think the hearing aids work well. The issues that I noticed when there’s a lot of loud noise it makes it so I can’t even hear if I’m listening to something with the hearing aids. If I’m on my phone, I can’t hear voices if the outside noise's too high. I think the Bluetooth connectivity sucks. It loses connection even when it’s the phone is in my pocket.
Thank you for sharing your feedback with us regarding your experience with our hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed Aug. 4, 2024
The app is not user friendly. You have to disable then re-engage the battery in each aid before it will connect. Once connected, if you go just a short distance away, you have to do it again. The volume scale is not accurate. This app needs some serious correction as it does not help sufficiently.
Mr. Bruce,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed Aug. 3, 2024
I have had them for 1 year and the salesman I have been working with at Sam's in Bristol has been great. However, we have been unable to resolve the extreme itching my hearing aids cause, making them impossible to wear. I have wasted a lot of time and money on these... Also, they make everything too loud and it sounds like everyone is screaming at me. They have been adjusted many times without success.
Ms. Moore,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed Aug. 3, 2024
Thanks for all of your help in getting my hearing aids adjusted in the best way.. Your Staff and personnel are always very friendly and a big help. We do appreciate all that you do to help our hearing experience to go much better. Now I can even hear my Grandchildren and that means a lot to me. By hearing better it helps me when taking Online College classes and in all areas of life. Thanks again for everything.
Mr. Shupe,
Thank you for sharing your feedback with us regarding your experience with our staff and hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed Aug. 3, 2024
From the first day after spending $5k for these hearing aids I have noted they will spontaneously lose power and reboot--about 10 times a day between the two. After sending in for 3+ weeks they were completely rebuilt. The problems, though less frequent, persists at about one to two reboots per day each but now I have to "play" or fiddle with the battery door to make them connect when starting out the day --after drying in an electric dryer. I have been wearing aids for over 20 years starting with CICs from Siemens and am not impressed. There is some feedback but much less than the CICs from Siemens.
Mr. Lessard,
Thank you for sharing your experience regarding our hearing aids. Your feedback will be used to help us improve the experience for our customers.
Please call our Customer Solutions Team at 800-785-6052 should you like to discuss your comments further. Our team is available from 8:00 AM - 6:00 PM Central Time via telephone.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed Aug. 3, 2024
I have had trouble with the left hearing aid cutting in and out on Bluetooth really bad. Had tr with right not changing when turning up our down. Have been back several times to have the fix. Works a day or two then right back to the same thing. Don’t think these are very good quality hearing aid. Paid 1.800 for them. And this was the first time wearing hearing aid. Even though I needed them. Just don’t know if I got the right brand. Not very happy with these.
Mr. Bynum,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed Aug. 3, 2024
Hearing aids work fine and app makes it easy to adjust hearing aids. Christine, Lucid rep, was incredibly helpful and always available to assist. Price is very reasonable given quality of product. Both wife and I own the aids and we are both very satisfied. We both would recommend Lucid to those experiencing hearing problems.
Mr. Bremer,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 5-star review. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed Aug. 2, 2024
Dawn at the Westgate Sam’s Club in Amarillo, TX always does a great job of helping my husband with his hearing aids. He’s a little technically challenged. But she has taught him how to use the phone app appropriately. She’s just so patient as well and a pleasure to visit with.
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids and giving us a 5-star review. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed Aug. 2, 2024
My experience with my new hearing aids has been fine. My only complaint is having access to ear wax removal tool and the little rubber cup. I was going to order them so I have enough on hand but there are far too many to figure out which one I needed and the guy at Sam's couldn't tell me. I don't live in the same town as Sam's club so it is not always easy to go get these especially if on a weekend and he is not there. We should be given the product number for everything so we can order what we need.
Thank you for sharing your feedback with us regarding your experience with our hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed Aug. 2, 2024
I would give more than 5 stars if I could. Absolutely changed my world. In a split second. One of the best things I have done for myself and my family. I hear what is going on and I hear it correctly. Jeremy ** in Chattanooga is excellent, patient, understanding and thorough.
Ms. Hamel,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids and giving us a 5-star review. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed Aug. 1, 2024
Lucid Hearing was at Sam's Club and it was easy for me to go with them. This is my first pair of hearing aids and I'm still getting used to them. I felt $5,000 is a little bit much but I needed hearing aids.
Ms. Solter,
Thank you for sharing your feedback with us regarding your experience with our hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed Aug. 1, 2024
The first Lucid Hearing set I got worked very well. However, I'm having a little bit of an issue with the second set. I've only had it seven months and it keeps going out on me. I'm not sure exactly what it is, but it whistles a lot and it always sounds like there's a background noise. I went back to Sam's Club to get the tubing fixed to figure out why it wasn't connecting to the aid. The rep ended up putting a new tube on and it worked. Another thing is I can never get the app to work. It'll say connected then it'll say connecting again so it's hard for me to get to the app to set the hearing aids.
Ms. Grimm,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed July 31, 2024
Lucid works good on me. I will recommend to people today. I've had my new hearing aids for about five months, and there's a lot of improvement in my hearing. I got to charge them. They got batteries, too.
Mr. Moriega,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 5-star review. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed July 30, 2024
The hearing aids are great. I can hear things now that I couldn't hear in a long time like high-pitched sound.
Mr. Williams,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 5-star review. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed July 30, 2024
We went to the store and the Lucid rep helped me with the size and the fit. I also did the hearing test which took about 20 minutes. Their customer service was pretty good. Since I got my hearing aids, I hear a lot of stuff I didn't use to hear before, though some stuff are a lot louder than other stuff. My hearing aids are battery powered and it takes 5 to 7 days before I have to change the batteries, depending on what I use them for. I like that I can change the volume on my phone which doesn't really take a second, but if the battery is low, I have to take the batteries out and it does take a couple of seconds. I also have the app and it’s very easy to use.
Mr. Demartino,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids and giving us a 5-star review. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed July 30, 2024
There's a vendor in the local Sam store so we went face-to-face. I was impressed by the amount of detail that they had described to me and what they showed me on the test results. The hearing aids I got help me hear a lot better. I've already told one person who took his wife and got hearing aids at the same place.
Mr. Nix,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids and giving us a 5-star review. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed July 21, 2024
I've had hearing loss my whole life and I was struggling. I only had about a third of my hearing in one ear and a little over half of hearing in the other. So, I decided to get hearing aids from Lucid. I was out to Sam's club and they had a free hearing test. I had a headache trying to get the hearing aids comfortable but now, I hear things that I haven't been able to hear before, especially with music. I have different settings for music or if I'm in a restaurant. But I haven't used the Bluetooth other than to turn my volume up and down.
Mr. Harville,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed July 21, 2024
It was awesome with the hearing aid specialist I worked with. I did the hearing test and there were recommendations of different models and the best fit. She made sure that we had a couple of callbacks with her and scheduling appointments. I had hardly any hearing in one ear and with the hearing aid, it was kind of surprising how much I wasn't hearing. So I enjoy it and I like being able to hear. It’s hooked in my phone also and that's one thing that helps me out. Also, I use the app occasionally and it seems to be pretty responsive and easy. I paid $700 for the hearing aid and it's a piece of plastic with a little electronic board in it. It doesn't seem like it should be that much but I like it.
Mr. Spencer,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids and giving us a 5-star review. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed July 20, 2024
The Lucid Hearing free test was very helpful to me. Having the hearing aids, my family is not always having to repeat themselves. I also like the way that I could stream and listen to things and take phone calls through my hearing aids. The charge holds all day long. I get up at 9:00 in the morning, put them in, and I'm good until 10:00, 11:00 at night. There's a box you put the hearing aids in. You plug that up and charge it without the hearing aids in it. When you need to charge the hearing aids, you unplug it so that it knows which battery to charge, and it'll charge the hearing aids.
Ms. Pilgram,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids and giving us a 5-star review. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed July 20, 2024
I needed a hearing aid after getting my hearing tested. Lucid was there at Sam's Club. I can now hear stuff with the hearing aids that I purchased. It's a dramatic improvement. I have Bluetooth to my phone and then I can play music through my hearing aid as well. They hold the charge for about 12 days. Also, the app is easy to use.
Mr. Pletcher,
Thank you for sharing your feedback with us regarding your experience our hearing aids and giving us a 5-star review. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed July 19, 2024
Lucid's hearing aids work great. I can hear. I like that I could put them on noisy to make the background sounds go away.
Mr. Ake,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed July 19, 2024
They sell Lucid here at Sam's and the rep that was there was real sweet. She did a little test on me and she said I need hearing aids, whether I get them from her or someone else. I walked around the store and talked to people and I was amazed. But then I asked how much they were and I wasn't amazed anymore. They were very expensive. But I went ahead and bought them after a month. They lasted me all the way through from the time I bought them, which was in 2018.
But then I ended up with something and I was in a delirious mode. I lost a hearing aid in my delirium and I went back down there. The rep said she could replace it and she could get me maybe a little better deal. All in all now, I'm over $5,000 for both of them. She was very apologetic, her feet being held to the fire by not being able to help me anymore than she could. Then, I got a message the other day that they'd like me to come in and that was no bother. Just come in and they'd test my hearing again and make sure they're doing okay. But I use the hearing aids all the time. They go through batteries quite fast, though. It's like a week, depends on how much you use them.
Mr. Brooks,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids and giving us a 5-star review. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed July 19, 2024
I purchased my Lucid hearing aids through a hearing specialist, and our interaction went great. The only thing that I have a problem with is the background noise, but other than that, everything seems to be all right. The quality is fair.
Mr. Guerrero,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed July 18, 2024
Lucid's hearing aids work fantastic. The only problem that I've had is keeping them connected with the app. It's some kind of Bluetooth issue. Last time I went in, the rep updated the app and my hearing aids. I went in a week apart. She had done it one time, it didn't hold. So, I went in again and she did it again. And it has held on. Everything works like it should. They're crystal clear and they're good.
Now that I have the hearing aids, I realize I missed a lot. I couldn't even hear the birds and people talking. A lot of times, I have just smiled and shook my head. I didn't hear what they said. It has made life a lot clearer and better. I feel more confident when I have a conversation with somebody because I know I hear everything.
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids and giving us a 5-star review. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed July 18, 2024
The hearing aids are all right. I like being able to change the tone depending on the loudness of a sound. I'm able to hear voices clearly if, for example, some other people are talking over. They help me a decent amount, albeit in crowded areas, it doesn't work that well. But that's a normal thing.
Mr. Wang,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed July 18, 2024
Updated on 07/31/2024: I've been wearing hearing aids for 15 years, and Lucid is the worst pair of hearing aids I've ever had in my life. I don't have any problem with the comfort as far as the way they fit. They fit fine. However, when they're not working, they're like ear plugs instead of hearing aids. I've contacted Lucid about it, but due to what happened with those people, I do not think they're competent enough to do their job. They're surely not competent enough to do my hearing.
When I contact them, they say, “Come in. Let's set up an appointment." or "Come in, and we'll get it checked out.” The reason I chose Lucid Hearing Aids is because they're in Sam's and it's supposed to be convenient, but I can't ever get an appointment with somebody on a day when I'm off work. It's absolutely one of the worst experiences I've ever had. I only owe $400 left on them, and I can't hear worth a damn. I can hear the TV fine, but it's just voices in real life and on telephone calls. I would strongly advise people to stick with Starkey, Siemens or something else other than Lucid.
Original Review: It's not been real good with Lucid. I chose them because they're in Sam's Club and is readily accessible all across the country. The interaction with the specialist was great, but it took me two and a half months to finally get my hearing aids. It kept messing the order up. Also, I'm not very pleased with the quality at all. I'm still not hearing like I should be for $5000. Don't waste your money with Lucid.
Mr. Oliver,
Thank you for sharing your experience regarding our hearing center and hearing aids. Your feedback will be used to help us improve the experience for our customers.
Please call our Customer Solutions Team at 800-785-6052 should you like to discuss your comments further. Our team is available from 8:00 AM - 6:00 PM Central Time via telephone.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed July 8, 2024
Got served when I got to the box. Always was satisfied with results of visit. Was concerned with the Ben switch. That worked out well. Can you use bug off plastic for the tubing to keep the no-see-um bugs out my canal. Worst thing is having the sensation with no bug. Would ** work to deaden sensation?
Ms. Gravely,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids and giving us a 5-star review. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed July 7, 2024
So thankful they are now Bluetooth compatible so when working around the house I can listen to my music or take phone calls through my hearing aids. I also like that the app shows me how much life left in the batteries.
Mr. Folsom,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed July 5, 2024
So when I was ready to get my hearing checked I went to my local Sam's club in Newington CT. Lance was very professional and walked me through everything starting with the hearing test. He clearly explained the results of the hearing test and answered all my questions. He then explained my options for hearing aids. He did not pressure me and gave me time to review and think about the options he gave me. I took the time to review and decided to purchase the hearing aids. After purchasing them, he patiently explained and showed me everything with my hearing aids. And the follow up appts were very helpful teaching me how to use them and answering all questions to help me get comfortable.
Ms. Low,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids and giving us a 5-star review. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed July 4, 2024
I have had a great experience, beginning with the service and help at Bloomington Sam’s Club. I put my hearing aids in as soon as I wake up and out right when I go to bed. Took couple weeks to get them adjusted for me but don’t do anything now. So glad we went with Lucid. I waited along time to go, but it is awesome to hear again. Wish I would have gone sooner.
Mr. Edwards,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids and giving us a 5-star review. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed July 3, 2024
I took my mother to the Sam’s Club Lucid Hearing Center & we have been nothing but impressed! The facility offers free cleaning & service on hearing aids. But the customer service experience has been nothing but exceptional! Courtney is a gem! She is so friendly and gentle with her patients. Courtney is very knowledgeable & clearly has used her experience in this field in a fashion that is truly an asset!
Mr. & Mrs. Comer,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids and giving us a 5-star review. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed July 3, 2024
The hearing aids go dead real quick. Now I have one that does not hold a charge at all. I’ve only had them about three months. Took them back to Sam’s Club, where I got them and they said it’s not charging right. They never replaced the batteries so now I have to wear one hearing aid because the other one will not get a charge.
Ms. Mannino,
Thank you for sharing your experience regarding our hearing center and hearing aids. Your feedback will be used to help us improve the experience for our customers.
Please call our Customer Solutions Team at 800-785-6052 should you like to discuss your comments further. Our team is available from 8:00 AM - 6:00 PM Central Time via telephone.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed July 3, 2024
My hearing aids were quite expensive and I purchased them because they had improved as far as streaming music and phone by Bluetooth. The technician told me it was my phone. I had several people download the app for me on their phones and it doesn't work. The only thing that works is putting the app on the phone period. I have 3 people that bought the 127 channel HA's at a different place, different brand and they showed me how they worked. So, I got duped and was overcharged. It won't happen again though.
Ms. Denis,
Thank you for sharing your experience regarding our hearing center and hearing aids. Your feedback will be used to help us improve the experience for our customers.
Please call our Customer Solutions Team at 800-785-6052 should you like to discuss your comments further. Our team is available from 8:00 AM - 6:00 PM Central Time via telephone.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed July 3, 2024
Colin (your representative) was just terrific. Such a master at answering questions or concerns. Great personality and overall demeanor. Can’t say enough good things about my experience with him. Any questions I had he answered so I best understood the product. His ease presenting the hearing aid product knowledge spoke well of his knowledge and experience with the company.
Mr. Green,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids and giving us a 5-star review. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed June 29, 2024
The hearing center guy at Sam's was super nice, knowledgeable, and caring. My wife is very happy when I wear my hearing aids because the volume of the TV is lower. I also don't say “what” as much when I don't hear somebody. I've got a couple issues with the cellphone connection on them, but I've got to get back to Sam's and see if the guy can fine tune it a little bit. But the quality of the hearing aids is great. I like the app connectivity, and being able to adjust it on the fly. It's a good product. It's probably the best out there for the money.
When I take the hearing aids out at night and turn them off, they automatically go back to the default setting. But that's something I need to get the guy to program because he's got them on default at 7 and I usually turn them down to 5. I wish when I set it in the app, it would just stay at 5. But it's not a big deal. I just open up the app, I turn it to 5, and we're good to go for the day.
Mr. Armistead,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids and giving us a 5-star review. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed June 27, 2024
The lady who took care of me on the initial exam was great. Another rep finished everything up with the hearing aids themselves and I've got them in right now. The quality is good so far. It makes my wife happy because I can hear her talk. Also, I have used the app. I've tried out all the little wind and different stuff like that but I don't really feel that it is that much different, so I quit messing with it. I stick the hearing aids in and the only time I ever mess with them is when I need to turn them up or down.
Mr. Bentley,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids and giving us a 5-star review. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed June 27, 2024
I went online and set up an appointment to meet with Lucid. I walked in and the first thing they did was set me up with a hearing test to determine what exactly was my hearing loss and what sounds I couldn't hear. They talked me through how hearing aids work, what their benefits are, and then they gave me a pair to wear through Sam's Club to see how I like them and how they felt. Then I came back and decided to get hearing aids that day. So, they set up my hearing aids while I was there and gave me some tutorials on how to clean them, how to replace batteries, and helped me set up for payment so I can make payments on it. I left with brand-new hearing aids. My favorite feature is that they're Bluetooth so I can stream music on them and not on my earbuds. I use the app and it is great.
Mr. Quarterman,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids and giving us a 5-star review. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed June 27, 2024
I was at Sam’s and the guy from Lucid gave me a lot of information. I told him I wanted something for my son because he’s in college and the guy had a great option. My son came home the very next week and we scheduled an appointment. The cost had a lot to do with the type that he chose because they look like the little earbuds that the kids wear. Lucid had some other ones he could have gotten with the little string on it and then go by your ear but that wasn't gonna work for him. Being a young man, he did not want that attention. So, we went with the earbuds. I won't pay that much for him but I understood why that was. There were other options on different price levels but that particular one happened to be one of the most expensive. It worked the best for him, so we went with it.
My son could barely hear and was just toning out all the way. But now, he’s interacting. He can hear you. You’d call him and he would answer. So, it was just he didn't realize it was that good. He got all the bells and whistles and he showed me a lot of those features that he likes. I was very impressed with Lucid. It’s amazing.
Ms. Rushin,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids and giving us a 5-star review. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed June 27, 2024
At Sam’s Club, Lucid was the only one that fit my price point and they were able to give me the customized level. Everything else in the store was either above my price range or was just an amplifier instead of a customized hearing aid. I like the noisy setting on my hearing aids. If I'm in a restaurant, I can put it in the noisy setting and I don't have to hear the people behind me. I'm just focusing on the person in front of me. My hearing aids sit on the back of my ear. A thin wire comes over the front, and then it fits into my ear canal. It is very easy to clean. I use it for about 14 hours a day. I get up in the morning. I put it on. I turn it on. I wear it until it's time for me to get in my PJs. I had a wonderful experience with everything.
Ms. Gherardi,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids and giving us a 5-star review. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed June 27, 2024
The customer service has been pleasant. I can hear better with my Lucid hearing aids. I change the batteries every four to five days.
Ms. Gherardi,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed June 27, 2024
When I'm in a restaurant or an area where there is a of background noise, my Lucid hearing aids make it much easier for me to communicate with the people that I'm with. However, I've stopped using it. Either it has stopped working or I've gotten more deaf. It seemed to happen quickly. I just haven't had time to go back to Sam's to have it worked on. Also, it can be a little bit irritating because when I would wear it, I wanna itch my ear. Another thing is I was going through batteries every two or three days. They improve the length of the battery life.
Ms. Gherardi,
Thank you for sharing your feedback with us regarding your experience with our hearing aids and giving us a 5-star review. We are committed to providing outstanding customer service and ensuring that our customers have the best experience. We would be happy to answer any of your product or accessory questions.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed June 27, 2024
I went to the Lucid Hearing store location and had a tech assist me. His name is Chris, and he was really good. I liked how thorough he was. I liked how thorough the overall experience was, but also, how easy and simple and very painless the process was. It was straightforward. Chris worked with me very well. I had to come back a couple of times to get the ears tweaked a little bit, but it was always a pleasant experience every time.
Having these hearing aids, I can hear better, and it makes me more joyful because I can hear better with my family. It makes things more pleasant. I use the app every day. Some tweaking issues probably could be enhanced on the app. I do notice that sometimes with the use of the app, if I got the hearing aids on, I have to disconnect them from the Bluetooth. Once the call disconnects, sometimes the hearing aids won't go back to normal. They'll stay sounding like an echo chamber. So then I'll have to take them out, open up the battery compartment, close and reset them, and put them back in my ears.
Also, sometimes, the distance between the phone and the hearing aid is very short. Most of the time, I have to keep the phone near me so people can hear me talking. It's weird. When it all jives, it's beautiful. I love using it. I work through it. If I get annoyed with it, I just turn the Bluetooth feature off and then I don't have any problems with the hearing aids. It's very convenient to have that. They're very inconspicuous, too.
Ms. Gherardi,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids and giving us a 5-star review. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed June 27, 2024
The Lucid Hearing Aids are good. I was shocked at how well it was compared to my old hearing aids. It helps whenever I need it at work. Sometimes I wear them for four to five hours. Sometimes I wear them for six to eight hours or nine hours if I'm going to a Rave or going to a party, and I need to hear people talk to me.
Ms. Gherardi,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed June 26, 2024
I had a problem with my Lucid Hearing aid. They poured some ear mold for me and they were so miserably uncomfortable. They were hard as a rock. They caused me to have earaches. I've had some over-the-counter ones from Lucid before and they were fine. It's just that the ones that I got from the place where I had a hearing test done, I guess it would be like the prescription, but they were miserable. But my in-store experience was great.
Thank you for sharing your feedback. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CT.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed June 18, 2024
Mandy has been very professional and knowledgeable about Lucid Hearing Aids. She took the time to explain everything to my satisfaction. I've contacted her several times in the last 4 months and she's always responded promptly. She wasn't pushy and trying to make a Sale. I would recommend Mandy to anyone and the Lucid Hearing Aids.
Mr. Sowada,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed June 7, 2024
Representative exceedingly knowledgeable and able to communicate with client. Very patient, friendly. Explains in simple detail, but covers information at slow enough pace for client. Anticipates queries, has ready answers and printed material to take home to study. Demonstrates with examples for patient education. Keeps appointments, doesn't rush patients to exit. Accommodates changes in schedules as we have had severe weather patterns lately.
Mr. Gates,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed June 7, 2024
Went to Sam’s Club to check out what would be my choice for hearing aids. Had ears checked reviewed my issue with rep, fitted with aids, reviewed all details and purchased my aids. The rep was great in all aspects of their job. And yes I would do it there again
Mr. Blackwell,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed June 7, 2024
The person who tested my hearing and sold me the hearing aids was very professional and knowledgeable. He explained how my hearing was compromised and how the hearing aids would work. He was very patient and has tweaked my devices several times. However, I'm still not hearing well especially in crowds. Wondering if I wasted my money.
Mr. Humphrey,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed June 7, 2024
I really have had a significant improvement in my hearing since I got my Lucid hearing aids, I have significant hearing loss so voices are still quite difficult but now I have the ability to turn them up to compensate. I am in the learning phase of Lucid but the Technician has been very helpful with all my questions. The employees at Sams Club could not have been nicer! I would recommend them to anyone looking for a hearing aid device. The cost was on par with previous purchases I have made for hearing devices. Financing was available which helped!
Ms. Scott,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed June 6, 2024
The service I have received from Sam’s Club has been excellent. The aids themselves are about 80% good. Mine squeal very often and for no apparent reason. Also while listening to books etc they fade off and on as my head turns looking side to side. So the Bluetooth failures are irritating.
Mr. White,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed June 4, 2024
I had been tested a year or so before and the rep was able to pull it up and explain the differences between that test and the most recent one. She did great at explaining it and she also explained all the options for hearing aids. I got the higher ones because it had the rechargeable stuff and I wouldn't have to buy batteries all the time. Having the hearing aids was a little overwhelming at first because I didn't realize I wasn't hearing all the things that most people do. I like the fact that I can talk through it and I still have the capability of using Bluetooth stuff without having to lose a hearing aid. But I've had some issues with the app so I don't use it much. I have issues from time to time with them not connecting to my phone but I figure everything has issues every once in a while.
Mr. Clinkenbeard,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed June 3, 2024
I purchased these hearing aids in December. Today I need service as one died. The location I purchased them at is now closed. A sign on the counter says the only locations now available are on the other side of town or in Utah. Is your company pulling out of Nevada?
Mr. Fairchild,
Thank you for sharing your feedback. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CT.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed June 2, 2024
I have been wearing hearing aids since first grade and the Lucid Hearing aids were a lot easier to get used to. It's the best quality hearing aid I've ever owned. It sounded more natural than any of the other hearing aids I had. I was also able to get them right away. With the other hearing aids, you have to wait for a mold to be taken.
Ms. Parker,
Thank you for sharing your feedback with us regarding your experience with our hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CT.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed June 1, 2024
We got the hearing aid for my son and we did it through Lucid because it was more cost-effective than going through the surgeon's office. The rep was super knowledgeable and really patient with us. He was great. He was very nice. My son kept saying that he could hear. He's really happy with it. It's small, super discreet, and you don't even know he's got it on. So we like that too.
Ms. Muehl,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CT.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed June 1, 2024
I scheduled the appointment online. The rep called me and asked me some questions. Then I went in, and she went through the different models. I tried them all on, and did the trial period. It was super easy. I like being able to switch the hearing aids from their Lucid mode to music or noisy, depending on what environment I'm in. I'm super comfortable with the hearing aids. I don't even notice that they're in there.
Ms.Scullion,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CT.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed June 1, 2024
The audiologists were quick, empathetic and professional. They were awesome. The hearing aids go inside the ear, but there's a part that goes outside of the ear. You can change the settings so that you can block out specific noises. Hearing is important so I always go to Lucid right away for any issues. And they’ve never had an issue with fixing it. I am satisfied. Everybody uses Bluetooth nowadays though. So I wish that that was available as a feature. I have a case and that's one of the issues that I have experienced. But they switched out the cases and they got me back up and hearing again. Lucid hearing aids are pricey but you get what you pay for. You have to consider that hearing is priceless. So I recommend them.
Ms. Vega,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CT.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed May 31, 2024
I purchased the Lucid hearing aids through Sam's Club and it was an excellent experience. The individual they've got there was very knowledgeable and easy to work with. The app functionally works well. However, there are a few little glitches in it where the settings don't always stay where you put them.
Mr. Johnson,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CT.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed May 31, 2024
The first customer service rep from Lucid I was seeing seemed like she was just trying to make a quick sell and the second one I've been going to tries to be helpful within the limits of what he's able to do. The hearing aids are great when they work. But half the time, they have not been working. I've had the same one go out numerous times and they cannot seem to figure out what it is. I've even had it replaced and it's gone out again. Currently, I am without a hearing aid because they are currently not working. Right now, they're not worth the price if the issue I'm having is consistent across the board.
Mr. Stewart,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CT.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed May 27, 2024
Before I got the hearing aids from Lucid, I could hear people but I couldn't distinguish the sound. The words were muddied. But now, playing music in the car is a lot different, especially with my wife. She would tell me we should listen to music at the volume I used to play it and what I play it at now is much more reasonable. And I noticed that I could hear it and enjoy it just as much as I could as if I did it 10 times louder. Before, I was depressed because I backed myself into a corner by not being able to hear. So I just stopped joining in the conversation. But now, I can be in the conversation with peers and not feel inferior to other people. I feel I can be normal again.
My favorite feature is being able to adjust the hearing aids to exactly my hearing style and tones and what I need to. The software can be updated so I can have a better hearing experience. I have in-ears, but I don't have the ones that are solid. I have some where I can hear certain tones. But when it comes to higher pitches, that's where the hearing aid kicks in and helps a lot.
Good morning,
Thank you for sharing your feedback with us regarding your experience with our hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CT.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed May 26, 2024
The hearing aids were expensive but it was easy purchasing them. But I have an Android phone and Lucid has issues with that so I have had trouble. The only way I can get mine adjusted is if I go back into Sam's and have the rep adjust them. That is a little frustrating. I can't access the app so if the app was fixed, that would be a lot easier. There are other modes but unless I go in there and have the rep add them, I don't have a way to do it.
Ms. Husband,
Thank you for sharing your feedback with us regarding your experience with our hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CT.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed May 26, 2024
My purchasing experience was great. The rep was also really nice. However, I can't wear the hearing aid for long extended periods. It hurts the inside of my ear. When I went back to her a week later, they gave me the thing, and then I wore it for a week, and then I went back to them. I was complaining about how bad it hurt my ear and she said that is the smallest one they can go. I'm wearing the pediatric one. It hurts my ear to the point where it starts giving me a headache. So I don't wear it all that often. I spent $2,000 on it and I can't wear it. I would really like it if Embrace would get smaller things for the inside of the ear canal. That way, it doesn't hurt the ear. Right now, if others have a small ear, I wouldn't recommend it because what's the point? You can't wear it.
Ms. Reedy,
Thank you for sharing your experience regarding our hearing center and hearing aids. Your feedback will be used to help us improve the experience for our customers.
Please call our Customer Solutions Team at 800-785-6052 should you like to discuss your comments further. Our team is available from 8:00 AM - 6:00 PM Central Time via telephone.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed May 25, 2024
I love Lucid. I can hear so much better now. I don't have to have the TV as loud as I did. My husband doesn’t have to repeat everything. The hearing aids have very good quality. It's easy to clean and to take care of.
Ms. Stratton,
Thank you for sharing your feedback with us regarding your experience with our hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CT.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed May 25, 2024
Lucid's rep was good at his job. He found that I had ear wax buildup and removed it. I didn't even have to go to the doctor. That impressed me. My hearing aid dulled out some, but he restored it with that. I didn't get a deal on the thing and they should have a senior citizen's discount. But he has to do what the company tells him. But I like that the hearing aid has Bluetooth. I can talk through my phone with it. A lot of times, and I know with the environment, I could hear a lot better that way.
Mr. Watkins,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CT.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed May 25, 2024
It was super easy to get my husband's Lucid hearing aids. We did our shopping at Sam's Club and when he got his test, they had me in the booth so that I could hear everything too. They answered all the questions, and the process was so nice and smooth. The hearing aids were also super easy to work. We didn't get top of the line but it has improved his quality of life.
Ms. Darling,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CT.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed May 25, 2024
When I purchased my Lucid hearing aids, it was a good experience. The rep was awesome. My favorite feature is the Bluetooth.
Ms. Higgins,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CT.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed May 25, 2024
Everything's been fine in my experience with Lucid. Since having them, it's been much easier to understand common conversations. I also like being able to tune the volume. I work in an industrial environment, so it's nice to be able to tune some of that out. The quality is nice. They're rather expensive, but I don't mind buying quality. You typically buy once rather than buy and be disappointed. But I hope the price point could be adjusted to make it a little more affordable for everybody. I love the app. The app is great to be able to just jump right in and see if there's a problem with the right or the left unit or one or the other or both without scheduling an appointment for somebody to take a look at the very same thing.
Mr. Glezos,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CT.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed May 25, 2024
Elizabeth was my audiologist and she was excellent. I was impressed with her knowledge and customer service. She made me feel really welcomed because I was apprehensive about hearing aids because I'm not that old. But she made me feel very comfortable and any time I had questions, she was there to answer even if I didn't have an appointment. I really like how the hearing aids connect to my phone and being able to hear people speak. I like it when I have a phone call that I can hear the person right in my ear. I'm very pleased with the quality and the price point. I love that they're rechargeable and they come in a nice case to protect them.
Ms. April,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CT.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed May 10, 2024
I highly recommend your technician, Kristi **, at our local Sam's Club (6204). She was and continues to be competent, friendly, and reliable. I have never used hearing aids before, but have needed them for a long time. These Lucid hearing aids have definitely improved my life, though it does take a bit of getting used to.
Mr. Thompson,
Thank you for providing us feedback regarding your experience with your hearing specialist and your satisfaction with your aids. We are thankful that you have chosen us as your hearing specialists and are here for you every step of the way.
Our Customer Solutions Team is here to answer any additional questions that you may have or to provide trouble-shooting if needed. We can be reached at 800-785-6052 Monday - Saturday 8am - 6pm CT.
Vanessa TrevinoSr. Manager of Customer Experience
Reviewed May 10, 2024
The overall quality of my Lucid hearing aids is good. Excellent sound clarity. I have tried a couple of others (since I got my Lucid aids) and their sound was muddy. As a sound engineer sound quality and clarity is most important. One disappointment is I still have difficulty having a clear conversation in places like a diner where there is a lot of background noise. However, there has been loads of connectivity issues with Android devices. This continues to be a problem even though the technicians at the store and corporate have been working with me for 6 months to resolve the issue.. The Lucid Shape app is wonderful for fine tuning to each different environment but if one can not connect then the app is useless. This was a known issue at the time of purchase but I do not feel that it was conveyed adequately to me. I understand there are not issues with Apple connectivity.
Mr. Wimberley,
Thank you for sharing your experience regarding your purchase. We are here every step of the way to support you. Your care and comfort are a top priority to us as your hearing health provider.
Please call our Customer Solutions Team at 800-785-6052 for hearing aid troubleshooting or also for scheduling an appointment should you need any support. Our team is available from 8:00 AM - 6:00 PM Central Time via telephone.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed May 8, 2024
I purchased my hearing aid on 12/15/2023 at the local Sam's Club #4861 from James ** for $1799.00. Paid in full. As James promised, I returned multiple times to try and pair the hearing aids with my Samsung Galaxy phone to no avail. After several attempts to pair the devices James told me my particular Model number A32 5G was not comparable and could not help me at this time, maybe at a future date it would be possible. This did not sit well with me because of what I paid, I feel I did not get the full value of what had been promised and paid for. I am very-very disappointed with the process for which I have no recourse at this time. One of the biggest selling points for me was the Bluetooth capability. I have not heard a word from James ** since. NOT a happy customer here and could not give any positive review. Sincerely, Jose **
Mr. Vasallo,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids. We are committed to providing outstanding customer service and ensuring that our customers have the best experience.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience
Reviewed May 8, 2024
Overall I am satisfied with my purchase. The hearing aids do require constant cleaning. Especially if I am actively involved in outside work. I would like to get more of the pics (replacements for the little plastic piece in the tube) when I visit the vendor, since I live +/-55 miles from same.
Lawrence,
Thank you for providing us feedback regarding your hearing aids and your overall satisfaction with them. We are pleased that you have chosen us for your hearing needs and are here to support you along the way.
In addition to purchasing the wax stops when you visit our Hearing Center, you can also find them on our website at https://lucidhearing.com/product/wax-stops/.
If you have any questions, or are in need of troubleshooting, our Customer Solutions Team is here to assist you Monday - Saturday from 8am - 6pm CT at 800-785-6052.
Again, thank you for taking the time to share your experience!
Sincerely,Carrie
Updated review: May 15, 2024
I was contacted by Carrie at Lucid after she reviewed my original review. She spent 30+ minutes with me to understand my issues and help solve all of them. I am no longer having issues with the app after completing the step she advised. She scheduled an appointment for me to meet with someone to make adjustments to my hearing aids. When I arrived, he had all of the information for the issues I was having and made the necessary adjustments to solve my issues. That was just yesterday but so far, I see improvement. It appears I should be on the right track with my hearing aid. I really appreciated Carrie contacting me and resolving all of my issues.
Original Review: May 8, 2024
I purchased my hearing aid in mid December of 2023. I was leaving for the winter in FL at the end of December and was told I could use any Sam's locations to make adjustments. I went to both Naples and Ft. Myers and each time I was told there was no person on staff. I waited until I go home and went to the Bloomington MN location to address the issues, at which time I was told there was no one on staff in this location but I could try Eagan MN. I made an appointment there and when I arrived they told me they could not look up my information as it was all in the Bloomington location.
I asked if they could help with the upgrade to my software that I was told I needed. They said there was no such thing and I should delete the phone app and reinstall. I did that and I still have the same issue with my phone either not connecting to disconnecting from my phone so I cannot make adjustments to settings or volume without this connectivity so I never can tell if they are working or not. Sometimes it feels like they are but many times they do not feel like they are working.
To makes matter worse I submitted this invoice to my insurance company to be reimbursed and they still have not been able to process do to they are not getting a response from Sam's Club with the code to process. I am 5 months into this and my hearing aids still do not connect or maintain connectivity and I am out the money I paid as I still have not been reimbursed. This has been a horrible experience. Due to my travel and no access to staff at Sam's club I am now passed by 90 day trial and still have hearing aids that will not work properly, Please help.
Janet,
Thank you for sharing your experience with us and for taking the time to speak with me in great length to further clarify. Your comments will help to improve our company processes as well as the experiences of others.
I am confident that our providers will work with you to resolve your communication and connectivity issues and we are here to support you along your journey.
If you need further assistance, please do not hesitate to reach out to our Customer Solutions Team at 800-785-6052 between the hours of 8am - 6pm CT Monday - Saturday.
Again, thank you for taking the time to write your review and speak with me.
Sincerely,Carrie
Reviewed May 7, 2024
Ed ** at Sam’s Club did a fine job. I didn’t expect to pay $4000. The President said he fought to lower hearing aid prices. It was my choice to buy good ones with the advice from Ed. I’m glad I did. We’ll see how follow up care goes. So far so good.
Ed **
Dear Mr. Movic,
Thank you for sharing your feedback with us regarding your experience with our staff and your hearing aids.
If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CT.
Sincerely,Carrie
Reviewed April 25, 2024
Was never able to adjust hearing aids to my satisfaction. Purchased at Sam's Club in Novi, Michigan. Visited Sam's Club in Lady Lake, Florida towards end of trail period. I truly felt that if I had the Lady Lake, Florida hearing specialist helping me from the beginning we might of had a better outcome. Trial period just ran out and so did my patience with trying to adjust them.
Good afternoon, John!
Thank you for sharing your experiences with our hearing centers and the hearing aids that you tried. As we strive for a positive experience, your feedback will be used to help us improve the experience for our customers.
If you would like to speak to one of our Customer Solutions representatives more about your experience, we would welcome the opportunity. We can be reached at 800-785-6052 Monday - Friday 8am - 6pm CT.
Sincerely,Carrie
Reviewed April 24, 2024
I like Lucid Hearing's cost. I figured in this day and age that they would be good. I've had hearing aids all my life. The hearing specialist in person was wonderful. I've had hearing aids all my life, so I really didn't have any questions. I've never had hearing aids that have Bluetooth to my phone, and they explained that. I'm very satisfied with my hearing aids. They're very good quality.
Clinton,
John,
Thank you for providing us feedback regarding your experience with your hearing specialist and your satisfaction with your aids. We are thankful that you have chosen us as your hearing specialists and are here for you every step of the way.
Our Customer Solutions Team is here to answer any additional questions that you may have or to provide trouble-shooting if needed. We can be reached at 800-785-6052 Monday - Saturday 8am - 6pm CT.
Sincerely,Carrie
Reviewed April 24, 2024
I interacted with both hearing specialists in Evansville, and it was positive, encouraging, and informative. When I had an issue and went in, they were quick to get it resolved. They listened and genuinely cared and helped me through it. I appreciated that. They didn't make me feel like I was a burden. With the hearing aid, I'm able to hear. I also have the Bluetooth, which is nice when driving down the road and it's hands-free in the car.
John,
Thank you for providing us feedback regarding your experience with our providers at the Evansville location and your satisfaction with your aids. We are thankful that you have chosen us as your hearing specialists and are here for you every step of the way.
Our Customer Solutions Team is here to answer any additional questions that you may have or to provide trouble-shooting if needed. We can be reached at 800-785-6052 Monday - Saturday 8am - 6pm CT.
Sincerely,Carrie
Reviewed April 21, 2024
I stopped into Sam's Club about 2 months ago and met with Terry **. I found Terry was a super guy and very professional. He put me through an extensive hearing test and put me into a pair of hearing aids that made me feel comfortable. Terry ** is a person that I would buy any product from.
Tom,
Thank you for providing us feedback about the experience that you had with Terry at our Appleton location! We are happy to hear that you were satisfied with the service you received and that you feel comfortable with the aids that he recommended for you!
We are here to support you in every step of the way. If you need assistance, please reach out to our Customer Solutions Team, we are here to support you Monday - Saturday 8am - 6pm CT.
SincerelyCarrie
Reviewed April 15, 2024
I purchased my Lucid hearing aids in-store. The rep was very friendly, understanding, seemed to take my issues seriously and did everything that he could to get it to work out for me. They did a hearing test and based off of the results, I got one of the behind-the-ear prescription hearing aids. I have since returned them and went to a different brand of hearing aids.
They did not seem to always perform correctly and I guess that was based on the way that the hearing aid was set up with the app. They would turn themselves on and off and do all kinds of crazy stuff. You could turn them off in the app, and then they would turn themselves back on. And then, if you would open the battery compartment, that was supposed to turn them off but then, once you close the battery compartment again, they would somehow reboot themselves. They were very aggravating. I had to take them back to the store that I purchased them at. The amount that I paid was refunded in the full amount.
Adam,
Thank you for sharing your experience regarding our hearing center and hearing aids. Your feedback will be used to help us improve the experience for our customers.
Please call our Customer Solutions Team at 800-785-6052 should you like to discuss your comments further. Our team is available from 8:00 AM - 6:00 PM Central Time via telephone.
Sincerely,Carrie
Reviewed April 15, 2024
Lucid is available in my Sam's Club and there's always people there to help me if I need help. Robert, the guy that helped me several times, is very knowledgeable, personable and caring. He is an amazing person. The hearing aids changed a lot in my life. I'm able to hear things that I've never heard before and the people that are closest to me are less frustrated with having to repeat themselves.
I got the top-of-the-line model that Lucid offers. There are several things that I don't like about them that I tried to have addressed, but there's been no resolution to it. It's on the application side. Robert tried several times to help me resolve that. It's more of just a frustration. It's not anything that's wrong with the devices themselves. You have to go into the app, and then it switches from both hearing aids, adjusting a mode or a volume. It will automatically switch to separate hearing aids. So, I have to go in and click a little button, and adjust both at one time as opposed to one or the other. It took some getting used to the hearing aids, but they're comfortable. They're unnoticeable for the most part. It has replaceable battery and every Friday they get replaced. Otherwise, if I don't change it Friday midday, I'm gonna get a low battery indicator in my ear. It took about two weeks to figure out.
Damon,
Thank you for sharing your feedback. We are extremely pleased you are satisfied with our employees and our service and that you are experiencing an improvement in the quality of your life! We are here every step of the way to support you. Your care and comfort are a top priority to us as your hearing health provider.
Please call our Customer Solutions Team at 800-785-6052 for hearing aid troubleshooting or also for scheduling an appointment should you need any support. Our team is available from 8:00 AM - 6:00 PM Central Time via telephone.
Sincerely,Carrie
Reviewed April 15, 2024
The Lucid technicians are awesome. They put me in the quiet room, put the headphones on me and ran their hearing tests. I got the most expensive hearing aids they had but I've since returned them 'cause I kept having issues with them. They're supposed to connect your phone's bluetooth and when they worked, they worked. I own my business and take 75 to 100 phone calls a day. But when the phone would pick up, one or both would disconnect. Or while I was on the phone, they would flip flop between the two. They never worked like they were supposed to and I don't have time to deal with taking them down there once a week to get them fixed.
Steve,
Thank you for taking my call and sharing additional information. We are glad to know that you had an exceptional experience with our specialists and allowed us the opportunity to make it right. If we can be of any assistance in the future please consider us!
Sincerely,Carrie
Reviewed April 15, 2024
Lucid Hearing has good employees, good service, and set us up in no time. I was very pleased. Having the device has been really helpful as well. The quality is great, and the price was affordable for a working person.
Lonnie,
Thank you for sharing your feedback. We are extremely pleased you are satisfied with our product, employees and our service! We are here every step of the way to support you. Your care and comfort are a top priority to us as your hearing health provider.
Please call our Customer Solutions Team at 800-785-6052 for hearing aid troubleshooting or also for scheduling an appointment should you need any support. Our team is available from 8:00 AM - 6:00 PM Central Time via telephone.
Sincerely,Carrie
Reviewed April 14, 2024
I don't wear my hearing aids very often. I'm always on my phone and they don't work with Bluetooth. But the guy at the location was phenomenal. He reset them and they worked for a day. But then they quit working so they're in their case on my desk. Also, the cost is expensive for what it is and I did the two years interest-free financing and the company they use is horrible. Supposedly, somebody canceled my contract and started a new contract. Everything I had set up for autopay got canceled because it's on the contract I signed, not the one they put in it. It was a whole cluster fighting with them trying to pay them. The funny thing is they can't provide me a contract that I signed because they said they don't have it. They created a new one.
Greg,
Thank you for sharing your experience with us and for taking the time to speak to me. We are delighted to hear that your experience with Tom at the Ontario, Ohio location has been exceptional. As mentioned, we have had an update to the Bluetooth firmware and Tom will be more than happy to update your aids to help with streaming.
We understand your frustration about the financing company and will use that information to improve our customer's experiences in the future. We are here every step of the way to support you. Your care and comfort are a top priority to us as your hearing health provider.
Please call our Customer Solutions Team at 800-785-6052 for hearing aid troubleshooting or also for scheduling an appointment should you need any support. Our team is available from 8:00 AM - 6:00 PM Central Time via telephone.
Sincerely,Carrie
Reviewed April 14, 2024
The lady at Lucid Hearing was super nice. She was very helpful. My experience was thorough and complete. She did a whole bunch of different tests and she explained what each thing was for. I had her adjust the hearing aid after and it tuned it in a little better. On my second visit, she adjusted it and it made it even clearer to hear. I have the Bluetooth feature, which I've used quite a bit, especially at work if I forget my EarPod. And I like that I can still hear. I like the hearing aids so far. It's very lightweight. I forget that I'm wearing it sometimes.
Paloma,
Thank you for sharing your feedback. We are extremely pleased you are satisfied with our product and that your experience at our Hearing Center was thorough. We are here every step of the way to support you. Your care and comfort are a top priority to us as your hearing health provider.
Please call our Customer Solutions Team at 800-785-6052 for hearing aid troubleshooting or also for scheduling an appointment should you need any support. Our team is available from 8:00 AM - 6:00 PM Central Time via telephone.
Sincerely,Carrie
Reviewed April 13, 2024
The rep was very helpful and it was good dealing with him. I got a behind-the-ear hearing aid and it’s great. I don’t even know they're there and I can hear a lot more things. They’re rechargeable and the length of the battery is about 13 hours, which is the only complaint I have. The Lucid app is good too and easy to use.
Chad,
Thank you for sharing your feedback. We are happy to hear that your experience with our aids has been positive thus far, that they are comfortable and that your hearing is improved!
Regarding the battery life, to ensure that you are getting the longest life possible, the charging case should not be plugged into a power source while charging the aids.
Please call our Customer Solutions Team at 800-785-6052 for hearing aid troubleshooting or also for scheduling an appointment or should you need any support. Our team is available from 8:00 AM - 6:00 PM Central Time via telephone.
Sincerely,Carrie
Reviewed April 13, 2024
The rep from Lucid was a professional. She was helpful, friendly and good at what she does. I was contemplating going for surgery but I decided to try out the hearing aid first. If it works good, then I'm probably going to drop the idea of surgery. But if not, I'll keep testing it anyway. I don't use an iPhone and my phone is not compatible with the hearing aid. However, I'm trying to get a phone that is compatible so I can also connect it. Sometimes, I hear properly in normal standards. But sometimes I am not able to hear properly. Probably it's just my ear is still trying to adjust. Whenever I increase the volume, my ear is going to adjust with the volume. Then after a while, the ability is going to drop back. Also, the hearing aid irritates my ear sometimes so I have to remove it.
The price of the hearing aid is 5,000 and based on that, I expected it to work better than it does right now. I expected it should change my life finally but I still have some issues of being hard to hear people sometimes. The price is reasonable but if it's something that is a higher version that is working for me, then the money is good. Right now, it looks like it’s not worth it. Lucid is not the issue. It’s the model. Probably a higher one is going to be better than this one.
Dear Olalekan,
Thank you for sharing your feedback. We are here every step of the way to support you. Your care and comfort are a top priority to us as your hearing health provider.
Please call our Customer Solutions Team at 800-785-6052 for hearing aid troubleshooting or also for scheduling an appointment should you need any support. Our team is available from 8:00 AM - 6:00 PM Central Time via telephone.
In addition, you can find a list of phones that have been confirmed as having the ASHA component for streaming at https://lucidhearing.com/mobile-phone-compatibility/.
Sincerely,Carrie
Reviewed April 13, 2024
My experience with Lucid is going well. The hearing aids work great. I've had them since December of last year.
Adrian,
Thank you for sharing your feedback. We are here every step of the way to support you. Your care and comfort are a top priority to us as your hearing health provider.
Please call our Customer Solutions Team at 800-785-6052 for hearing aid troubleshooting or also for scheduling an appointment or should you need any support. Our team is available from 8:00 AM - 6:00 PM Central Time via telephone.
Sincerely,Carrie
Reviewed April 11, 2024
I am a regular shopper at Sam's Club. I have scanned the hearing aid section of the store, never realizing that I would later make a purchase. When I lost one of my hearing aids during a visit, my spouse suggested that I consider a replacement set from Sam's Club. My lost hearing aid was old, so I took an opportunity to purchase battery-free aids. They are adequate. I have returned to the technician for adjustments to the volume. However, I now hear squeaks and squeals. I do hear conversations and I didn't purchase the more expensive aids. Therefore, I will be satisfied with better hearing.
Linda,
Thank you for sharing your feedback. We are here every step of the way to support you. Your care and comfort are a top priority to us as your hearing health provider.
Please call our Customer Solutions Team at 800-785-6052 for hearing aid troubleshooting or also for scheduling an appointment. Our team is available from 8:00 AM - 6:00 PM Central Time via telephone.
Sincerely,Carrie
Reviewed April 9, 2024
The hearing aids work really well. The batteries I wish would last longer. Sometimes when I get on the app it will not connect no matter what I try so I have to change the settings manually on the hearing aids. They are easy to clean by using an alcohol wipe and have only had to change the wax stops once since I bought them in February.
Howard,
Thank you for sharing your feedback! To ensure that you are getting the longest life possible on your batteries, once you remove the tab, wait about two to three minutes.
Please call our Customer Solutions Team at 800-785-6052 for hearing aid troubleshooting or also for scheduling an appointment should you need any support. Our team is available from 8:00 AM - 6:00 PM Central Time via telephone.
Sincerely,Carrie
Reviewed April 8, 2024
Lucid is expensive but it's more affordable than what's offered at my local audiologist's office. I also like the convenience of having them at Sam's Club. There's an app and they were able to work with different hearing scenarios like busy restaurants, windy conditions and live music. You could adjust the hearing aids around a little bit. It’s the easiest way to change the settings on the hearing aids. In busy restaurants, I am able to understand people in front of me versus having the background noise totally block out what I'm hearing. I like being able to use the noisy setting features to listen to the folks I'm talking to. I could also plug it in and a few hours will get it going again. It's easy to keep the charger plugged into the wall and put the hearing aids in them at night. I have recommended Lucid to a few people that don't have them that seem to have hearing issues.
Jeff,
Thank you for sharing your visiting one of our hearing centers! We are proud to be chosen as your hearing health partner.
Please contact our Customer Solutions Team if you need any assistance or need to set up an appointment. Our team of licensed hearing specialists are available at 800-785-6052 via telephone, and from Monday to Saturday during the hours of 8am - 6pm Central Standard Time.
Sincerely,Carrie
Reviewed April 4, 2024
My left hearing aid has cut out - not working - three times. Two times I have had to take it in to Sam's Club and they got it working. The third time it just started working again on its own. This is not acceptable for an almost $1500 pair of hearing aids!
Don,
Thank you for sharing your feedback. We are committed to being your best resource and are here every step of the way.
If you need assistance with your hearing aids, please contact our Customer Solutions Team! Our team of licensed hearing specialists are available at 800-785-6052 via telephone, and from Monday to Saturday during the hours of 8am - 6pm Central Standard Time. Our appointment line is available at 833-464-3219 to schedule at one of our hearing aid centers.
Thank you,Carrie
Reviewed April 4, 2024
I have been very happy with Lucid. The product is easy to use they make it easy and offer helpful information as a first time user and encouragement to keep using. I have also really appreciated all the fine tuning options as well as options that accommodate for different noise situations. I am happy that they are easy to cover up and that I no longer feel self conscious saying what or can you say that again.
Nancy,
Thank you for sharing your visiting one of our hearing centers! We are proud to be chosen as your hearing health partner.
Please contact our Customer Solutions Team if you need any assistance or need to set up an appointment. Our team of licensed hearing specialists are available at 800-785-6052 via telephone, and from Monday to Saturday during the hours of 8am - 6pm Central Standard Time.
Sincerely,Carrie
Reviewed April 3, 2024
Mr. ** was very accurate with the hearing test. When he sold me my device he left out some cost information about switching over from battery to rechargeable device. The device works great but squeals even through normal hearing. I have a difficult time keeping the rubber knob inserted in my ear canal.
Mr. Owen
Thank you for sharing your feedback. We are extremely pleased you are satisfied with our product. We are here every step of the way to support you. Your care and comfort are a top priority to us as your hearing health provider.
Please call our Customer Solutions Team at 800-785-6052 for hearing aid troubleshooting or also for scheduling an appointment should you need any support. Our team is available from 8:00 AM - 6:00 PM Central Time via telephone.
Thank you,Vanessa Trevino
Sr. Manager of Customer Experience.