Hydroxatone Reviews

Faulty product, hydroxatone skin and eye serum. I purchased a bottle of each of these products. They are not as advertised. Not to mention, the face serum was half or 3/4 empty. I feel I deserve a refund. How to get ahold of the company?

I too purchased this product on a 30 day trial. One week before the 1st payment was due to be withdrawn from my credit card, I telephoned the number supplied and told them that I wanted to return the product as it was not suitable to my skin. Yes I was pushed to buy the product at a discounted price etc but I stood firm. In the end I was told and given an identification number to stick on the return package and send it back within 10 days which I did and I haven't been charged further. I have read some of the negative reviews and find them surprising as my experience did not match those reviews.

I just want to shared my problem with this company. I read all the reviews. Seemed we have same problem. I had sign for trial their product and come just a little tube of cream. This morning I was surprised when I checked my card they charged me 98.88$ 4x without send me another product. Tried to called them to get my refund back but so many reasons. Went to bank to cancel my card so next time they not charged me. Please be aware with this company, that are fraud!!! I will not recommend to my friends.

I too, like so many have been caught in this BS scam. They said I had to mail it by 4/14. They got it on 4/16 and still charged my account $69.95 x 2. Then tell me they are going to bill me another $139 balance that they say I will still owe. So I tell them to send me the product back and I was told that's not how it works. I was told that I'm the scam for not returning it on time. That it's just like if I try to return something at Wal-mart after 30 days, but if I did that I would still have the product, idiot. Got placed back on hold with no warning. Called back and talked with a nice woman who told me I would be refunded my money in 3-5 business days and will not receive any further charges. I will never fall for anything like this again. Beware!!!

Now after reading these reviews and realizing this was an Auto-Ship deal which I wasn't aware of I will be visiting my Bank and cancelling my credit card as the order total for two months supply is whopping rip off at $141.89 which I do not need. Just another SCAM to watch out for.

$1.99 offer each on 2 face creams, "needed to use both for best results." 2 packages arrived - wrong type of cream - wouldn't use it. Decided to return it. To return would cost $15-20 each. Decided to keep and just cancel any further order but they wanted $141.00 x 2 so I continued to explain I would NOT use the product and decided I WOULD send it back BUT it would be costing me $40 for something I never had!!! Eventually this young lady just CANCELLED the whole bill for me!!! Thank goodness -- I was very lucky to have an understanding service provider. She did very well trying to sell to me on behalf of her employer but understood my problem.

Tried their 30-day trial for face/neck cream. Took week to arrive tied it to heavy. Emailed company to get return information and cancel my account. Never received the information to send product back. Called them because they charged my card 140.00$ without my authorization and was told that only cancelled the automatic shipments not the first shipment and I still owe another $140.00 still. They also lectured me on their fine print and terms and had the nerve to still try to sell me something else while I was disputing their shipment and asking for a refund. That takes BIG NERVES to do that. BIG SCAM. STAY AWAY!!!

I signed up for the $1.99 trial and have kicked myself ever since. I should have been more switched on as I gave my credit card details. I have been receiving unwanted creams etc ever since. Naturally my credit card is being charged. I rang to cancel today and after some tele - nonsense and dancing I finally dodged the future offers and had my account frozen of future charges and, at my expense, I can return the creams and have my account refunded. What a scam. As I was hanging up, they were still trying to sell me MORE CREAM for just $139. I am not very confident that my account will not be charged again.

I have dark circles under my eyes and thought I would give this product a try! What I learned is that this product is not made for people of color! I have been trying and praying for some sort of result with absolutely no change. When I tried to call and cancel they said that I owed $140 to cancel for future products!! I still have products that were never opened and offered to send them back, that was a "no"! Then I was told he will give me a $40 discount and send me free products if I pay $140 today... and I said how is that a discount! I don't care for any more products! I finally got him down to $69.95... just to close the account!

I got caught by the advertisement for the 30 days free trial for Hydroxatone eye treatment cream. The cream arrived on 6 February and a week later I decided to return it because the only effect I noticed was the irritation of the eye area. I emailed the company advising that I want to return the items and asking for the return code as required. This came via email on 16 February with an instruction that the item must be received by 29 February to avoid my credit card being charged. On the same day I posted the unused items at the cost of $21. I was told by the post office that the delivery will take between 10 and 14 days (I am in Australia) and if I wanted to ensure that the parcel is delivered by the date stipulated by the company it would cost $56+ for Express.

I cancelled product month ago. This month they charge me and said I didn't call and told me I owe more money. For what? Haven't received anything more than them 2 small jars so I bet they take my money again next month and say same thing. Do not fall for this product or this company, they scam artist.

The reviews I have read are all true (it is a scam). They count on you to forget to cancel the order after the 30 days so your card can be charged. I received both products in the mail and two days later I called to cancel and was told my 30 day trial was not up yet. And I told them I didn't want the product and to cancel any future orders. They proceeded to tell me that I needed to send back the trial creams so I agreed and it cost me $7. So I put a tracking on it to make sure it was received and I received a email stating it. Whatever you do don't get neither one of these product. The price they want to charge is ridiculous and not worth it.

This comp is tied in with Dream Products of CA. They sent me some face cream in 2 different packets. If I wanted it I would be billed over $150.00 for each one over the next 3 months. I called and complained and I canceled the order, but I had to pay to return it. It cost me $7.50 to ship it back, and I made sure I shipped it with a return signature so they could not say they never got it. This company is doing business with SEM Budget Savers. They all a bunch of scammers so stay away from them.

As I was reading other's reviews prior to making my complaint, I realized that I'm not being unreasonable at all. Everything that I have experienced with hydroxatone and bellaplex others have experienced as well. I too signed up for a "risk free" trial and occurred 2 charges to my bank account causing me to overdraft and my overdraft fee is $35.00 and my bank does not cover. Needless to say they actually did refund me for $29.95 but not the overdraft fee. Now last night and see where 69.95 was billed to my account!!! What? That's another overdraft fee. This was my first and last time ever giving my credit card information to any "risk-free" trial. It is a bunch of bull. I am going to return products and just see if they honor their refund for the $69.95. Either way I'm out $70.00 worth of overdraft fees!

DO Not use this product. Continued transactions from bank accounts without authorization. Not happy and going to take it further. Customer NO **.

The company says you can get a free trial .It doesn't stop there. If you don't send the trial product back within 30 days, they will keep sending more expensive skin care products every month and taking money out of your bank account. If you don't send the trial products back, they charge you $140. Nothing free about that.

I am in the same boat as everyone else here. A website that I use all the time, can't recall the site, had a screen come up and say I was a valued customer and would like to offer me some items. They are advertised as a sample with $1.99 postage. Of course 4 items arrived in the post last Friday and it said I will be charged $69.95 per month with automatic reordering of the product, not bad for what was supposed to be a sample. I rang them straight away and spoke to someone who had a very strong accent. I certainly told them what I thought of their dodgy methods and if they have to resort to selling their products by deception it must be garbage. Told them I am not paying and they can have it back but all this dimwit could say is they will extend my trial period so I could try them.

This is a scam (Bellaplex). Cancel your cards immediately. I ordered a 30 day trial, paid $1.99 S&H and after two weeks of use I developed a rash. I promptly returned the 2 items (anti-wrinkle cream) which arrived and were accepted by the company (Hydroxatone). Within a few days a charge of $69.95 appeared on my card before the trial period elapsed. I made several calls to acquire a refund and two of their staff said the charge will be refunded promptly and apologized for any inconvenience. Still no refund. Now at seven weeks later their files show no such charge. Hydroxatone must have monkied with the books. This is now in my bank's hands and debit card cancelled. Sam's Club has GENES CREAM. Very rea$onable and it works in the reduction of wrinkles, skin lesions and more.

I signed up for a "free sample" of this product and it's associated product, Bellaplex. The items arrived and I thought no more about it. I was charged a nominal amount which showed up on my credit card statement. Two months later another package arrived; this time I read the invoice more closely and saw that they had charged me $146.85, and in fine print, it indicated they would be charging me $69.95 every three months, along with a small shipping charge of 6.95, plus any applicable customs fees/taxes, and conversion charges to $Aus dollars. I found the "free sample" somewhere whilst surfing the net, and foolishly signed up, never realising I had joined their "Beauty Auto Ship Program".

The product itself is wonderful but the company is run very poorly. I signed up after using the product to be on auto shipments and it worked very well for a couple years then not so much. For some reason and not by my doing, they took my off auto shipments and have had trouble ever since. I have been charged every month since November and finally had to close my bank account because the representatives cannot figure things out. I gave the same person two chances to "fix" this and never did. He blamed other reps and assured me each time we spoke that this situation was rectified, which it was not. Very unhappy with the so called customer service and was treated horribly by them. Will never use them again or recommend.

I rang the company after seeing a TV ad for 'miracle' wrinkle cream. In my 70's I figured I could do with all the help I could get so decided to accept the free trial - full cost $1.99 freight. However, I found it very difficult to understand the heavily accented woman to whom I spoke. I caught a few words such as "$69.95 in three months" but her English was very heavily accented so everything else was too garbled to understand. Assuming, correctly as it turned out, that this was not really a free trial but if I didn't cancel I would be billed, I told the woman that I would not proceed with the order. I asked her to send me an email setting out all the details of the offer so that I could then make a decision whether to ring again and order.

Like many before me it seems, I clicked on a link on a webpage I was using because it offered a trial sample of a face cream for just $1.99 postage cost. The link took me through to a checkout page where I discovered, to my horror that this was only part of the shipment and the company was going to send other products as well, products I didn't want. I didn't complete the form and left the site.

I wish only that I had read the reviews before I agreed to the "trial" offer. I was to receive one wrinkle cream for $1.99. Instead, the package contained four products, which I neither requested nor preferred. I finally got a hold of the company and am returning all products unused. I have also notified American Express, who has blocked this unsavory merchant from ever billing me again. I will write a review whether or not I was successful in ridding myself of this SCAM!!!

I thought I would get Wrinkle Reducer in packets packed in a box like I got before from the USA but this small package came from New Zealand. When I opened the package I found it was a blue tube which was empty and trying to get in touch with anyone from Hydroxatone is like breaking in the Bank of England. I have sent messages but never got any answers back. The cost was $79.00. They sent the wrong item but I am willing to try the spray tube but don't have any addresses or phone numbers.

I ended up paid $1.99 online for a TRIALS sample. When the parcel arrived there was 4 products. So I had a closer look on the paperwork they attached it said: "As a part on Try-It- Before-You-Buy-It Promotion" and below this they listed all the dates that they will charged additional payment and their Terms and Condition in a very fine tiny text size. They are MISLEADING or the correct word is *** SCAM ***. I first intent to give them a call to correct the issue, but found there are so many complaints online so I decided, canceled my credit card and intent to take these products to The Salvation Army. Has anyone been using the Hydroxatone AM/PM Anti-Wrinkle-Complex? Are they OK to give to Salvation Army?

I answered an ad for a free trial product. On receiving the product I found it unsuitable so offered to send it back before the billing date. However my credit card was billed $200.00 plus and being a pensioner I found this unacceptable. A business called Cancel wizard picked up my plea to cancel for a fee. Would you believe I took them up. Paid a reduced fee and hoped for the best. Please advise what my next step is. I have to get my money back. I have since read complaints about the product on Google. I do not have an order number or an invoice number as this all happened before christmas and was supposed to be free.

I too was subject of rip off by this company. I stupidly accepted a "trial" for $1! Next thing I was sent two sets of an am/pm cream, packets of sachets and BB cream (in two colours) - not what I expected.. But then I was charged for all. About 4 weeks later I received yet another two sets of the above products - how on earth they think one would use that much product in four weeks is beyond me? I returned the second set as "not ordered" - fortunately they were not able to charge me for the second set as I'd quickly cancelled that credit card. To further rub salt in the wound, I actually got a phone call (to Australia!) from the company demanding money. I told them I'd paid for the first lot, returned the second lot (for which I actually did get an acknowledgement email), did not owe anything and hung up. That was the end of it.

I believe that this company is misrepresenting the product they are selling and advise anyone think of buying from them to do your research first. I wasn't able to contact them and left a message for them to get back to me so I could cancel any further orders but was never contacted. I received my bank statement and am over $500.00 out of pocket. From the reviews I have seen this company works this way all the time. I think they should be exposed.

I just found the below clause in Hydroxatone's website Terms and Conditions. I may have misunderstood completely but to me this sounds like the company saying "If we want, we can charge you any amount we like at any time and call it an INCREASE IN OUR CURRENT RATES". They also say they must notify you of these 'changes' 10 days prior to transaction date. Reading your complaints, I will assume the company did no such thing. Unsure if this will be of any assistance to anyone who's been robbed by these clowns but, according to their own terms, failing to notify customers prior to withdrawing these (unlawful) random amounts looks like a breach of these terms.

Like all the others here the same thing happened to me last week. I ordered the 1.99 trials from a website and was sent 4 full sized products with an invoice of $140 to be billed in 2 installments of my credit card. I don't usually do things like this as I am quite aware of scams but I was sucked in and feel pretty stupid. I don't know what I was thinking! I simply cancelled my credit card after reading everyone's reports about how difficult it is to stop them and how they continue to send products without consent and bill you. Inconvenient to cancel credit card but saves a lot of stress.

I ordered on the phone - then someone called and wanted my information again to confirm. I said I don't want two orders - she assured me I would not be charged twice. Well, I got two orders and was charged twice. Called company - said in essence I would have to pay to have it shipped back. I have argued I should have to pay and that I don't want any of the product. They tell me there is no way they can send me postage to return the product and if I don't return it I will be liable for the cost of the product.

This anti wrinkle cream is every bit worth getting. My face looked tired and dull, but after using bellaplex it has changed. It's amazing. My face looks bright and alive again. Makes me look 5 to 10 years younger. If you want to look and feel young, bellaplex is they to go. I love it. The best anti wrinkle cream I have ever used.

After cancelling all future deliveries, this organisation continued to send products and bill my credit card. Cancellation occurred within the terms of the agreement, well before the cut-off date. While a refund was made of portion of charges/expenses, they have refused to refund postal fees for the last delivery which I returned, although I felt it would have been within my rights to retain the products as I had not requested them. A lesson in honesty sees me out of pocket unnecessarily. Order number below as it appears under barcode on statement.

I started to register for a free online sample with just postage to pay. When I saw that they would take money from my credit card every month after I clicked cancel. A few days later I got a call from the company to give me the hard sell and that I could cancel the subscription any time. A month later and I still haven't received any product so I then called to cancel subscription. The number they gave me does not connect. So I went through my recent calls list and got the woman who originally rang me who gave me another false number to call. So I called back and got hung up because they didn't want to let me cancel my subscription! This is absolutely shocking and companies like this need to be prosecuted!!

I cancelled my account over two months ago and they are still taking money out of my account, so I decided to call to try to see what was going on... They apparently couldn't get a hold of the person who was helping me so they said she will call back. I didn't hear from her in 2 days. So I called back. They said the same thing. Then I saw this site and now they have had me on hold for more than 5 mins and it's ridiculous. All I want is my money back. Now I think I'll just have to get a new debit card.

I had severe skin allergies and spoke to one customer service rep in early September and unsubscribed. I don't get anymore products but am still paying this month as well. It's not a good reflection on this company and their service. It's ripping off the people.

I paid 1.99 each for a "free trial" of Hydroxatone and Bellaplex. It was not made clear in the pop up ad on an unrelated website that there would be a charge for the products. Instead of receiving a sample as expected, two complete bottles of each product arrived. A few weeks later I realized that there were pending charges for the products of $141.89 each to be debited on my credit card. I was very unhappy with myself. I do not want the products at that price and I have been told to return the products to a NSW address. I am now concerned after reading other's reports that it may be difficult to stop this company debiting my account without my consent. Has anyone been successful in stopping this company debiting their credit card?

I agreed for 79.95 to be taken out of my account. After several months, realize that I had been charge three times the amount due to other products I didn't even order.

Anyone using a credit card? Most credit card companies will fight for you in getting your money back. Its fraud. Even if you use a debit card through your bank. That coverage is usually standard on both. I know because I had a problem with a leather jacket and dry cleaning company, ripped the coat, never cleaned it and charged me twice. My CC Company got all my money back, fought for me. I had a problem one time with my bank, they did the same. You should not have to pay for that service. It comes standard with your CC's. It's against the law for someone to charge you for something you didn't order or they misrepresented to you. Put it on Facebook, EXPOSE them. Stand up for yourselves and good luck!

We received a "free sample" offer via a third party website advising shipping & processing cost of $1.99 USD which we authorized via our credit card. There was no information provided on actual cost of the product or of any terms at the time. We did not receive any "free samples" but instead some product and a statement advising of a 30-day risk free trial after which we would be billed in two equal installments of $69.95 USD. The statement advised of terms stating that our credit card would be charged for the product after the trial period contrary to what we understood would be "free samples" only. The terms also state that we authorize the payments and our credit card will be automatically charged but this was never advised at the time of accepting the "free sample" offer. The terms also state that we can contact customer service if we are not completely delighted to avoid further payments.

Well I'm going to start with,1st of all my husband and I was ordering another product and ended up with a free trial of this. 2nd, I told the rep we didn't order it or want it. She went on about a free trial. We both started it and was left bumped up with oily skin. 3rd, when I called to get the return I.d., another rep tried to sell me on an a.m.,p.m. product. What's not to get when you say, "I don't want any products". I don't appreciate being strong armed by these reps. You guys really need to re-train your staff. No is a universal language!

I ordered the Bellaplex and HYDROXATONE and paid 1.99 for each. They have now taken $202.00 out of my account without my consent. This is disgusting and it appears very difficult to contact them. I shall keep working on it otherwise, I will cancel my cards. I am SOOO angry with myself.

I received a trial of 2 jars of cream for $1.99 from a phone salesman. I tried the cream and attempted to return the product because it is too expensive. I called the phone number to get a return number, as required, and had to leave a message. They were to call me back before day end. I never received a phone call or response to my message online to them. Therefore, the product could not be returned within the 30-day trial period. I sent the product the best way I could by using the mailing address and I paid the postage. However, I did not have a return number but used my account information for the credit.

I, like so many others, have ordered this gift. I received mine this week. I also have not had the chance to try this, I have no wish to be caught so my credit card will be cancelled. I wish I had read all of these complaints before I ordered. I have also sent an email to this company to cancel any further orders.

You have really a very bad customer's agent. Put me in hold for long time and then terminate my call just because I am asking for why you pull money from my account after I closed my account with you because your product doesn't work for me. Then I call again, talk to different agent. She badly talked to me. Your agent forget I am a customer and I have right to understand what going on, not just do what they think. They said I received 4 bottle of Hydroxatone, and they are positive about that, while actually I received 3 and they pull the money from my account. They did not listen to what I have said and yawn on me. My question why I need to keep your product if it doesn't work for me.

As the same to a lot of you I signed to the free trial of the product and wasn't happy. After numerically try to contact the company to stop the orders from being sent they still came. I was told the order would be 69.95 Australian dollars to see when they debited my credit card I was hit with a 94.05 charge. I contact the bank and they told me to contact the company. About a week later they hit my card again for a charge of just under 11.00 so I thought how do I stop this. Contact my bank. The Commonwealth Bank of Australia. They said to cancel my card.

BELLAPLEX SKIN SPECIALIST - SCAM COMPANY. Do not order from this company! All I was to get was a free offer with postage cost of $1.99. I am still trying to cancel my order, they keep taking money from my account so far $400 AUS without my approval. I cancelled order as soon as I got it and rang when I saw first payment taken. I told them "do no want this product and I wanted to have confirmed I did not want any more money taken from my account:. Yet in the next two days I had another $300 taken. I told the woman I am allergic to the Bellaplex product and did want it and I had not even open other products sent. They get you in with free samples for $1.99 cost and that is what I was expecting - a test actual not the actual product. I would have ordered more if had liked it but their methods are fraudulent and deceptive means of getting credit card details.

I ordered a trial of this product and I found it very good so I ordered 3 at a cost of $183.18. Since then the company has billed me a total of $686.17 and debited my American Express card without my permission. They have now sent products I did not order and will not answer my emails when I specifically asked them not to post this and to credit the amount. When I tried to call they put me on hold and then hung up. I have now a huge bill I cannot pay and simply cannot get a response from the company. I would advise anyone thinking of trying this product to beware as they are disreputable in their business practices.

Hi. Everyone seems to be getting sucked into these products, as did I. It ruined my skin! It has taken a year for my skin to get back to normal after using these products two years ago! These products completely dried my skin out and pigmentation appeared. Don't even bother.

My mother had sent for the 'free trial' Hydroxatone and did not like it at all so she sent it back. She received a bill for over $270 for several jars of this product. I called the company and they stated she had not sent back the product so they billed her. I had no way of proving she returned the product so I paid the bill on 7/24/2015 and cancelled the product and the account. I did request and received cancellation numbers. On 8/3/2015 she received another two bottles of this product.

It a jar of thick white grease. Reporting company with other reviews into your crooked sales tactics. I am returning the bottles and I want my money put back on my account immediately. Product isn't worth the shipping and handling.

I should have written this 18 months ago, it may have saved some of you from your troubles, so sorry! I also signed up for the "Free Trial", and acknowledged that by asking for a credit card they were likely to automatically enroll me in an ongoing supply. Received the product (agree: it is misrepresented - strongly perfumed, greasy and ineffective). Decided to cancel. Checked the website and used the "Australian" contact number - this was never answered, but the pre-recorded hold information urged me to use email to make changes to my account. The email address given for Bellaplex worked and I received a reply to say that my account was closed. I never received further Bellaplex. Kudos.

I tried the Hydroxatone, which felt like a greasy sunscreen. After seeing no results, I called to cancel. They told me I have to try it longer. They also gave me a return code. Well I did try it longer. I figured there was no point in returning the little sample I had, since I'd only paid postage. Turns out, they billed me $69.95. When I called, they said only the trial period is free, then you have to pay. I returned what I had, but they were going to charge me another $69.95 (They sell 6 containers for $300, so why am I paying $140?) so I reported my card stolen. What else could I do? I was going to be billed for something I didn't even have, and be penalized for giving it a fair chance to work. Stay away from this company!

Tried TV "free trial offer." After 25 days, I called and said "it's not working and I'd like to return the product and stop payment." I was told by the person on the phone to try 60 days, and if not happy, then I could get a refund. That was a blatant lie, because I called back after 60 days, still displeased, and my card had been charged two charges of $69.95 each month, and an additional $7.95 in shipping for a package that was light as a feather. I offered to send all their unopened product back to get a refund, and they refused. When you are paying $70 a container, for an allegedly nice facial cream and you're returning unopened, you should be able to get a refund. This free offer for 30 days is a scam first off, because they say it actually takes 60 days to see a difference, so shouldn't the trial period be the period it takes to achieve results?

I agreed to a 30-day free trial over the phone. When I rang to cancel (shortly after receiving the product), Nicole was very polite but said that my membership would be finalized with a charge of $141.89. She claimed that it was a 30-day free trial where you then pay for the product at the end of the 30 days. Doesn't sound like a free trial to me. I insisted that their internet page said it was a free trial for $1.99 postage. I eventually said that I didn't want the product and wanted to return it. She then tried to sell it to me at a discounted rate. I said no - even to $20 - because I felt deceived. She then informed me that because I lived in Australia, there was no need to return the product. I thanked her for being helpful, but I actually then felt doubly deceived.

After reading the other reviews, I was expecting the worst. However, when I called to cancel my free trial they did so, and let me keep the products they had sent. They did try to convince me to buy them at a discounted rate, but the guy on the phone was polite and when I said no, he went ahead and cancelled. So far, I have not been charged anything. Yes, this free trial is a marketing ploy to get people to spend money, but if you are smart you do not have to get sucked in.

I had a similar experience. Luckily I kept their confirmation email, called them back and was very concise in what I wanted them to do. I did not let them speak and try to sway me and I blatantly accused them of a scam and threatened to report them to a consumer ombudsman. I received return authorisation numbers and sent the items back at my expense. (FYI: I dealt with "Hydroderm" but I can almost guarantee they are probably the same scamming company).

I paid for the trial and paid the small fee of $1.99, I think it was. Received the products a week later. I called within the 30 day time limit to cancel the order. I was transferred to customer services. I explained I didn't want the products since I had a bad reaction to the cream. She stated, "Just for today I'll give you a discount of $80.00 so you only have to pay $180.00?" I said, "No. You're not listening. I want to return your samples." It went back and forth from there. She stated I couldn't return the trial products as they were not trials so I had to pay the full price (less discount). I called my bank to cancel my card to stop these lying ** with their ** products/packaging from charging me. These ** should be shut down!!! Their ** advertising should be dealt with in the court of law!!!

I did the free trial and canceled due to no money. I've been off work due to cancer and had my esophagus taken out, a big surgery. So I canceled. A month later they are calling me saying I owe them 139.00 and they were sending another kit. I tried to tell her no I canceled. She argue with me. I told her I can't afford it. I will not pay it. She said I had to send it back. This don't make sense. I can't afford it. She said I still had to pay or something. I couldn't understand her language, she didn't even know my last name. Bad business... I don't have the money in the bank to pay it and if she sends it thru the bank charges me. Stop trying to get money from that account, there's no money there.

Like every woman out there, I was curious and tempted to try Bellaplex, especially since it was a FREE trial and would only cost me $1.99. I completed the online offer and submitted my details along with my credit card number. A day later I started receiving unknown phone calls (always missed them) & every time I tried to return the call, the number was disconnected or an invalid number. 4th day, I actually answered the call and it was from Bellaplex in regards to my order. There was a young lady on the phone, obviously reading from a script as she didn't breathe and I couldn't get a word in edgeways! I listened. When she said..."if you are unhappy with the product or wish to cancel or return all you need to do is write this number down 1800." That's where I jumped in and said "wait! I don't have a pen!" Yet she continued. I waited for HER to finish. Meanwhile getting REALLY annoyed.

I ordered a 'free' trial sample of Hydroxatone cream and now keep getting monthly bills from them - so far for 3 months totaling $282.00. I rang and complained last month and they said they'd cancelled my order but I've been billed again this month for $87.51. How can I stop it? I have had 2 deliveries and now paid for over 3 and I don't even like the product.

It happened the same way as ** from Cronulla 5 years ago! Phone calls to service customer Australia but I was getting nowhere. Meanwhile the deliveries kept coming as did the invoicing! I approached my bank who couldn't be helpful (Westpac). Finally as my M/Card expired, it stopped and I changed my account! Solution: coming with a trick... close your account saying your card has been lost!

I phone Hydroxatone's Australian phone no and said I was not happy with the product and wanted to cancel the order and further payments. After trying to sell other products, the operator agreed to cancel and went to get a ref no. When he did not return I phoned again and was given a ref no. I also received an email confirming the above with a different ref no! Prior I had called Amex and cancelled my card but they informed me payments could still be made (even though they were aware of problems with Hydroxatone). It seems if you are firm Hydroxatone will cancel but be early after receipt of goods!

Bought 2 products through Fishpond then the company dispatched a "free" sample of which that will bill me $141 if I do not cancel within 30 days, lucky I read the fine print plus never ordered the products and became suspicious. 4 international and 1 local call (which I suspiciously ended up talking to the same guy) and he gives me a cancellation number, which differed from the email cancellation number, apparently one number was for credit card deduction cancellation and the other was for cancellation of products sending ???? Which they go and then bill you for??? This is a complete scam and I fully intend to cancel my credit card, even though they ensure me there are no 3rd parties involved. They ensure me my credit details are deleted. STAY AWAY FROM THESE SCAMMERS.

I too like many others have been regularly billed for products Hydroxatone and Bellaplex which I did not authorise. I only signed up for a free sample. I would like some contact details for this U.S. business if anyone can please help?

Ordered a sample then they send me a few jars of things. Said they sent a return postage stamp... didn't had a 30 day trial... wasn't thirty days. Ordered April 29, 15, received it till May 13 and was suppose to return it by June 6. Going through a whole crock of crap with my credit card now. This is just a regular cream... and they found the loophole on how to scam people. I can't figure out why we can't do anything to this company. Will never order anything off of the internet again.

I stumbled across the products with Dr Oz seeming to promote them. So thought were genuine and would give it a try. Made necessary calls and they first suggested I pay only for freight for each product. I gave them all my details plus the credit card and 3 digits on back. Then I was told if I purchase a product for US$69.95. I would still get the trial for free and if not happy, send the other one back. I told them I would like to try the product first as per their advert (free trial). They agreed and the call ended. When I checked my email, I had received a welcome congratulations for both products and 2 hours later 2 cancellations for the products. I immediately rang the bank to cancel the card just in case. I'm sure other people will get sucked into their advert and possible get burnt. I hope this will make people be a little more cautious.

Huge rip off...don't buy this. You'll get billed even if you don't want it. Definitely a scam!!!

I was told for Hydroxatone to work, I would need another product at the cost of $139.00. So not only did they sell me half a skincare product but what Nivea does for less than $10 I was charged $89. What a scam! Left my skin feeling awful. Not happy.

As others have noted I was sent a free sample. Now my credit card has been debited $88. This is a scam and should be stopped. Come on Credit Card companies get up and stop them having access to our credit card accounts. They are liars and cheats.

2-3 months ago as I was looking at the Swiss consulate website in Sydney, a pop-up ad came up offering free trials for 2 jars of cream, a bottle of toner and samples of serums, just paying freight costs. To my great surprise, today (21/5/15) I saw that my bank account had been debited for $87.00 plus conversion fees of $2. I will surely follow that up, informing the Swiss consulate, the bank and find out what else I can do to stop that type of scam. I am sure I have missed a little paragraph somewhere with some sort of "return date if not satisfied" but I did look for it as the offer was too good to be true.

I ordered Hydroxatone and Bellaplex which were advertised as best used together. Hydroxatone arrived in Feb 2015 but Bellaplex didn't arrive till 19th March. I phoned and they said in this case they would extend my 30 day free trial period to 19th April. A payment was deducted on 10th April before my trial period ceased. I phoned on the 16th April after I noticed the deduction and said I was not happy with the product and would return it and get a refund. They said there was no return point in Australia but they would cancel my account and refund the money.

Your product does not work the way the advertisement says. I would like to cancel my next order. Thank you.

I found Hydroxatone on Facebook through Women's Freebies. Forgetting my mantra of if something seems to good to be true, it probably is, I sent off for a free (or so I thought) of Hydroxatone. A trial arrived and the post and packaging was paid. This morning nearly £180 was taken from my bank for eye cream and face cream. As much as I would love to be able to buy products this dear, I don't - so I called my bank to find out what had happened. They gave me the dreaded Hydroxatone number as they were showing as the company who took the money. I called and was eventually told they did not take it, the person on the other end of the phone said he only had a record of the post and packing cost.

I had a one month trial period with bellaplex, I read reviews online after making the order. Called next day to cancel the order and I was told it's been cancelled. I went overseas, came back 22.4.2015 and I found parcel sitting at my home. I called bellaplex today to arrange return and found that they took $200 from my account. Staff was so rude and said they can't refund the money as I did not call in the trial period to cancel the account, they had the notes that I called to cancel the order but still they sent me parcel and took money from my bank account. They are ripping people money. I argued with the staff member he said they can't refund the money. And they took money for next 2 parcels which supposed to come in May 2015. I can't believe how companies are making big money with these kind of things.

I am a New Zealander. Clicked on ad for free sample of face cream, put in credit card, no to pay postage of $1.99 (they charged me $2.98 three times). Tried to see T&C's but page unavailable. Then got 3 packages in quick succession - within 3 wks. Phoned company when I saw $141.89 down the bottom of each "this is not a bill" Invoice. Heart attack time! Man at company was extremely evasive, talked in circles, would not answer my questions. After an hour I ended up hanging up, and rang my bank. After 3 phone calls to my bank, they finally agreed to close my credit card account and issue me with new one. Thank God! But even that took 3 phone calls.

I ordered the trial package and when it came it was used. The product did not perform as advertised. I called them to STOP my order immediately. Then the billing kept charging me. I called then three times for an E-Mail address. I was given three different E-Mails. NONE OF THEM WORK.

I ordered this product for the $1.99 free 30 day trial. After using the hydroxatone for three weeks I noticed there was no improvement. Fortunately I used a prepaid visa card and they couldn't continue charging me. I didn't know that the company would or could continue charging when they said "free."

I also ordered the free sample and was charged full price. The man on the customer service end of Hydroxatone claimed that there was terms that I had checked. There wasn't! Very rude and argumentative! You also cannot send it back. There is an expiration date on this product. [So they say].

They do not allow you to cancel your "free trial". My credit card keeps being charged for some subscription... no subscription was ever authorized. I signed on for a free trial. Had to hassle with credit card. These people are thieves!!!

I accepted a free trial from this company for the cost of postage only. Now they keep debiting my card for over $90.00 per month depending on the exchange rate. I would suggest that this information gets out to as many people as possible so they can avoid these financial problems that are causing me and apparently others hardship.

Do NOT deal with this Company. You WILL regret it. They will deduct money from your account without your permission. When you ask them to stop they will make all the right noises but still ignore you and will continue to deduct money from your account. The banks are not interested in stopping them as you and your problem will be put in the "Too hard, too small" basket. If you find yourself in this position the best and fastest way to protect yourself is to cancel your credit card immediately!! Hydroxatone is basically exploiting people the world over with their unethical business practices. All the people complaining on this site are correct. So beware of Hydroxatone!!

I purchased sample products only and the company has continued to debit my credit card with an astronomical amount of money that I cannot afford. I have to cancel my credit card to stop them doing it again.

I received 2 lots of debit payments $200 AUD and $94.94 on 20th March for products I never use or received. I'm sooo angry and upset. That is complete fraud.

Initially, I filled out the 30 day free trial, but changed my mind and logged off. A phone call salesperson asked me why I had not submitted the info. I just changed my mind, no other reason. She offered to double the offer for the same price of $1.99 and the same offer for the Bellaplex. I understood it to be "A FREE 30 day TRIAL". WRONG! NOT FREE. It is free until the 30 days is up and then you pay. I called to cancel my order, thinking I had received my FREE Trial products when she told me of my upcoming bill. "I will send it back in that case."

I ordered hydroxatone with the understanding that I could cancel it before the 30-day trial was over. It caused my skin to break out horribly so I only used it a few times before contacting them to cancel and was never contacted back. Today I received a message stating that the company had pulled $69.95 from my account. I contacted them again to be told that not only would they not refund the money they told but they said I had a remaining balance of the same amount. I canceled and cannot IMAGINE why they would not only charge me once but want to charge me twice.

In October 2013, I answered what I thought was an online questionnaire for the Canada Council for the Arts. I was to receive a free jar of Hydroxatone for my trouble. All I was to pay was $2 for the postage. When the package arrived at the local post office, I had to pay an extra $30.64 customs duty and taxes. As I had no use for the Hydroxatone, I never opened the package. A few weeks later I received notice from the post office that there was another parcel for me to pick up. I ignored it and after 30 days it was returned to the company. Next month the same thing happened and after 30 days it was sent back as well. This happened three times. In January I noticed that I had been billed $88.78 CA on my visa for Hydroxatone. I looked back at previous months and found this had happened on two other occasions without my noticing. A total of $262.89.

When advising Hydroxatone on the 0800 # for NZ customers that I want to cease the on going delivery of products which I found unsuitable for my skin. I was advised I was outside the return period and liable for the cost of the products which had been sent (I have them in cupboard as they were quite irritating on my skin). The man was very rude and insisted I must pay for the outstanding products even if I were to return them, if I didn't, I would be a delinquent. I knew they were offshore so didn't feel worried about any debt collection agency involvement so just told him to cancel any further deliveries and that I won't be paying a cent for products I am not using.

Trial free sample - pay for postage only. Pump did not work properly. I never bothered with it and now I find they are withdrawing almost $100 month from my account. Having to cancel credit card as I have no contact avenue to company.

Items of both the above were ordered by my wife but due to illness, she was not able to use the 'Free trial' and decided to return them items following the instructions of the accompanying paperwork, to obtain the returns procedure. Contact was made using the 0800 number provided. The call was answered by a female with a very strong American accent, so strong that it was difficult to understand most of what she was saying resulting in her virtually spelling out the instructions. It transpired that the returned items have to be posted to Mechanicsburg in Pennsylvania USA which is where the female is based - expensive phone call, not to mention expensive returns postage - we are in the UK.

I too like many others was fraudulently taken by a scam. I agreed to a trial period. I even sent the products back; no reply; the money they took was to pay my rent; and now I been given an eviction notice; I would love to see these people shut down; I am homeless; thanks to them; they are thieves in my book; I am so angry; please girls out there especially; their product is terrible; I broke out in a horrible rash. This free trial must must be stopped.

I wanted to make a present for my wife, and agreed after a survey of TechSavvy to test a ACM Hydroxatone product for almost free. As a result, I got into this credit card scam, and that company stole from my Visa $187.69 in two months. So, it was a great opportunity to recall an old saying: any mouse can find free cheese, but only in a mouse trap. Also, dear friends, remember to check all your credit card transactions at least once a month.

I ordered this online with the assumption that I could return, and cancel within 30 days without any other costs other than return shipping. They sent me two bottles of bellaplex, two tubs of hydroxatone, instant effect wrinkle reducer, and toner. I had only ordered the trial bellaplex and hydroxatone. Only used the bellaplex twice. It made me break out in pimples and the design of the bottle doesn't allow you to pump out anymore cream. None of the stuff works and it's only 15spf. I only had it for two weeks. Called today to cancel, and I'm left shaking! I can't believe this company is allowed to do this! The guy didn't even want to know why I wanted to cancel. All he was trying to get out of me was money! He kept on insisting that I was past my 30 day period, and had to pay $139.99 and that because I was in nz I couldn't return it. That was not stated when I ordered it.

I received the Bellaplex and Hydroxatone 3 days ago and since using the products, it made my skin quite red and sore. I'm guessing it was the Hydroxatone because i used quite a lot on my first day. I called up the contact number and the representative on the other line agreed to cancel my membership. Although having done that, I was still owing about $300 or so unless I return the products back to the States to avoid future charges. I was quite annoyed with this because 2 weeks ago when I ordered these products over the phone, the lady selling them said I did not need to do any of this. The representative put me on hold and came back saying, seeing as it is Valentine's Day tomorrow, she will drop my account to zero dollars and I need not to return anything back because of the hefty shipping fee.

I may have ordered this product online through someone else's site, I thought. Then I thought that was cancelled but I kept on receiving this product which I do not need or want. Then I called up their customer support line and tried to cancel my order and I was told that I could not cancel it. I also asked to speak to a supervisor and she said there is not one available at this time. I wish I had never started with these people, they are very underhanded and deceitful. I want this to stop coming to me, I do not use it.

I went onto GOOGLE to find free samples you can try. Hydroxatone came up so I looked at their products. After reading further I realized they are not Free Samples but rather products so went no further with the order. Soon I get a phone call from them 'pressuring' me to try the product and if not happy I could cancel. The woman would not let go of me....I know I should have hung up. Being my age I am looking for the product to eliminate lines from my face so I said OK. After taking all the details this woman casually mentions she is going to throw another 'sample' in as these went together. The product ordered was $69.00 but I have now being charged $180.00 on my credit card. This is beyond the pale. By the way when you actually receive the product it states it make wrinkles less visible - which it does not. From now on I am going to grow old graciously. What a scam.

I ordered am pm wrinkle cream. They sent bob cream and in shades not even close so I disputed the charges. They are so ridiculous they faxed proof to my bank that they were in the right! HELLO the proof they faxed had a screen capture of my order and the invoice of what I was sent! Oops! Still took me from 10/01 until today to get it straight but I win! Don't ever ever do the 30 day trial!!! They lie and cheat and are dumb enough to prove it for you.

Let's start by saying that they kiss your butt and tell you what you want to hear until they finally get you to buy it or try the product... Once you get sucked in and have your card info forget about, they do whatever with your card info without even telling you. Be aware, this people are liars and thirds. I tried the cream for a month, not only did it not work but burned my face and gave me a crazy rash in my face and neck - that's how bad it burned. I call them and told the girl and she was like, "OK, I'm going to send you a sensitive cream for it" and they would expand my 30 day trial, if it didn't work just send it back. I was like OK. So it didn't work, I didn't see a difference or felt a difference so I sent everything back with invoice and track number.

I was offered a free trial for paying postage and handling. I cancelled my agreement and returned the product with return authorization number and in a timely fashion. This company has continued to charge my credit card and is not even sending any product!! Looks like mail fraud to me. DO NOT DO BIZ W/ THIS OUTFIT!!

Dodgy as hell!! My mum ordered the free trial, and after 4 months of receiving the stuff and not actually using them, I told her to cancel it instead of wasting her money. So she rang their Australian number which gets diverted to the States (we live in NZ but the NZ number doesn't work) and was told yes, as of that moment she would no longer receive their products. Two wks later she received two more packages & got $200 deducted from her Visa debit card although she didn't authorize it. So we rang again and cancelled AGAIN. The idiot man told her she had to pay $140 (we don't know why) or if she paid right there and then he could give her a deal for $100!! I asked why were they even sent. He said he didn’t know but we couldn't return them. He kept talking over me and wasn't listening to what I said. So I hung up, rang Mum's bank and she cancelled her debit card. Mum is also paying $15 to her bank to investigate the unauthorized debits. I will post the outcome. SCAMMERS BIG TIME!!

CANCEL YOUR CREDIT CARD.

I tried to cancel my order in November but they've taken another $300 from my credit card. When I finally used an Australian phone number from New Zealand to contact them, they told me I couldn't cancel because my account is in arrears. I was given a number to contact their accounts department but this number is not connected. Last night they took another $93, so I've cancelled my debit card. I hope this works.

On November 28 I received my free sample of Hydroxatone and toner in the mail after agreeing that I could cancel within 30 days if I was not satisfied. I did this and was told I was not using the product right. The obnoxious man on the phone told me that in order to get the results promised I had to use the cleanser and had to purchase this at considerable cost. I informed him I was not going to do this and wanted to stop payment and return the goods. All he could say was "I'll tell you what I am going to do." After several attempts to get him to let me talk I told him what I was going to do, return the good and cancel further orders. He replied that in order to cancel I had to pay $149.00 for the free trial. What a rip off. After 20 minutes on the phone at my cost I asked him to sort it out and I would ring again tomorrow. 30 days from delivery would be 28th December. Today is only DECEMBER 27 = 29 DAYS. What happens now?

I am hoping you can help me. I applied online for a free sample on Hydroxatone and wS under the impression that I would then decide if I would wish to purchase it after the trial. I did not submit to this. I have had 4 lots of $69.95 each month and I have sent the products back and no money has been refunded. I would like them to refund my money immediately as I don't have and don't want their product. The amount owing to me is $209.85. I would like this matter attended to immediately. I have been reimburse for the last one sent but had nothing refunded since and I sent back the Sept, Oct & Nov products so can I please have this money cancelled and the once paid back I wish to have nothing to do with this company.

I have just stop my credit card as this company just deducted $90.19 out of my account. To date they have deducted $305.83 without my permission. The deductions are from the 18/09/14 to the 16/12/14. This company are thieves, please do not give your credit card number to them at any time. I have learnt my lesson!

I signed up for the free samples. For just the cost of shipping $1.99 they sent 2 sets. Billed my debit card 2 times. I cancelled the card. Now they say they will send my account to collection if I don't pay them $278.00. I will never give them another dime... If you really want to try the stuff just cancel your card or change the account # so they can't charge you. The stuff doesn't do anything anyway!!! If they hurt my credit score at I will sue them.

I took the "free" trial + H&S". Not so good. I cancelled the automatic reorder as per their agreement. Problem 1. No instructions on how to use the product. 2. Sent me another order even after I cancelled. 3. They shipped more product even after canceling a second time. They were, however great at charging my credit card. I lost about $400.00. My credit card challenged their billings. After months of fighting them I told my credit card to just pay them off. I could not take dealing with them. Bad part of the experience: I like 1 of the MANY unsolicited products that they sent to me. Good part is I learned that even if it is a good product they are basically THIEVES!

Bellaplex and Miracle skin care - Didn't smooth wrinkles as promised. My mistake? Didn't cancel in time. Sadly paid $140.00. They did follow their Best practices once I phoned & gave my review - they cancelled. Note it’s not working for 100s of others either. Be careful.

Free test sample..... paid freight with credit card and now receiving further bills for 69.95USD for god knows what.

After completing the first page of the application for my "FREE" trial I went on to the second page where it asked me for my credit card details and explained how I would automatically receive more product and they would deduct the $ amount off my credit card every 60 days. I immediately closed the site down. The next 2 days they called me continuously trying to talk me into buying the product (these were overseas calls - I'm in Australia). If you have fallen for this scam I suggest you cancel your credit card immediately as they will keep deducting money from the account. I'm not sure of the chances of getting your money back but good luck.

Used my credit card to pay for p&h, only to receive three months of stock I did not request. The rude operator hung up on me when I told him I was going to contact the Police as well as have my bank investigate this fraudulent system. I've had to cancel my credit card just so to be safe from them further billing me. Whatever you do, read the comments here. This company will scam you and you will feel stupid afterwards. Plus, you will lose money that you'll probably never get back. STAY AWAY AT ALL COSTS!!

Offered a trial on a dodgy website that's hard to remove then keeps billing credit card even after being asked not to. If the product is so good why do they need to use misleading and shonky business methods to sell the product? Steer well clear and do not give them any credit card or bank details. If you do, it may be at your own loss. Double billing is their way - just after monthly statements on the credit card are sent out.

Please in no way send for a free sample. They send you several boxes which you do not expect and an invoice of two future payments of 60 pounds. I rang them up straight away to complain an international number. The gentleman was so rude and said that I should have read all the information. I told him there was no inkling and he said "In other words, tough." I was furious, went online and seen all the complaints. It's scandalous and none have had their money back. What can be done?

I had called and requested a trial of their product and they had continued to send their products to me monthly with charge so I returned their product and have not had my account refunded. I called them and they said, "I have no record of your return!" They get you because when you return their product you send with no postage so there is no tracking number! Even though I sent everything back to them with my return address, return number and my account number they have no record of it! I am furious! Do not know what to do? If someone can help me, please respond!

I'm not sure what will happen here... I just got this junk in the mail today. Funny thing is I never ordered anything from these people that I know of. Am calling in the morning. How can they send me stuff I never asked for? What's up? Will be getting back with y'all.

I have just been caught by being thanked for agreeing to the sale. I have tried emailing them to say I clicked NO THANKS. There appears no way of contacting them except by an International phone call, another expense. Reading everyone's experience above, that is not going to be successful. I have just rung my Credit Company to try to cancel those sales, they say nothing has not been recorded as yet, to ring again tomorrow & I can put a dispute sale request. They want copies of my emails to them. There is no way of doing that of course as it is just those forms that disappear. The Card Company are willing to try this for me when I explained all the charges I am going to have to face if they cannot help at this first step. Has anyone else tried a Dispute in this form please? How did it go if you did?

Just finished talking to a customer service representative again to stop sending this worthless product and charging me. I called in June to stop shipment and here I am in October still being charged for it. I didn't even get a shipment in September. I am frustrated with the double talk and no answers. I even asked for a supervisor and still haven't been able to talk to one. Customer Service my......

My mum signed up free trial. Being as she doesn't check her account all the time they have been taking $79.00 out of her account every 2 weeks for 8 months. I rang them to complain, they stated she never cancelled but I know she did. I spoke to them today, mum moved house a month after she ordered it - they have been sending it to her old address. None of them were signed for or received and they say she has to pay for it. Spoken to the bank and now the police will be looking into it, this is fraud and theft.

I agreed to a "trial" offer.. I paid the $$ for the said "trial" offer in 2013.. I cancelled the offer via email X 5 .. Today Oct 2014; I find they have stolen from my account over $300!!!! Does anyone have a contact number because the ones I have found, I get shafted around & hung up on? Someone help me to achieve honesty and returned funds to not just myself but all who have been ripped off and stolen from..

Daughter ordered this trial product with my credit card. Had ordered product before and received one product and ongoing charges. This week I received ONE product again. I was mortified when realized this was my surprise beauty cream. Am trying to cancel and send back. HELP.

I ordered their products online. I had a 30 day free trial. After 30 days I was suppose to be charged monthly. I decided not to use the product as it caused skin irritation. I rang and cancelled with a week still to go on the trial. She told me no money would be charge BUT they have deducted $158 from my account!! Not happy. Please help. What can I do to get money back?

This company leads you to believe that it is a free trial for 30 days; however, they will charge your bank account over $300.00 within 10 days of your trial order. They want you to click on a link to fill out a return form, but the link freezes up your computer and you never get the form, which is necessary for returning the product. These outrageous charges come out of your bank account on a monthly basis! They should be sued for false advertising. That goes for their other product, "Bellaplex" as well! I'm not sure what will happen if I send back the product without the "form" they require.

I ordered a 'free offer' of skin products and find that after receiving them I have signed up for further items and automatic substantial payments to your company. My only income is my pension and I simply can't afford to keep these up. I have contacted my bank and they stopped any further payments. This is a very unfair way to treat unwary public!

I thought it was a free trial. I paid s&h. When I got it I realized it was nothing more than a sunscreen & didn't want anymore sent out & they just told me ok & to return the product which I did, but I was still unauthorized charge on my debit for 73 which overdrew my account because I did not authorize it.

I got this and it didn't work. Cancelled my order after using their free trial that only lasted a little while and the next minute they have taken 74 dollars out of my acct. Rang up one of their people, hung up on me and now I’m trying to get my money back.

I tried the free trial, little did I know, 2 months late will have near $500 charges in my credit card. I called Hydroxatone, and they wanted me to buy more junk. I told them to cancel charges and they wanted $135.00 extra to cancel, adding over $600 to my credit card in about 3 months. And the creams do not even work. What a terrible experience.

Saw an advertisement for 2 samples of Hydroxatone for $Aus 1.99 each = $Aus 3.98. I filled out my details and paid the amount by credit card. This morning I received 2 packages of Hydroxatone goods and a notification of 2 monthly payments to be taken from my account of $US69.95 per month. I have tried to contact the company to no avail.

I, like many others, decided to try Hydroxatone- big mistake. It's a shame people cannot actually try products anymore without the risk of being ripped off! I tried the product, was not satisfied, so returned the product. No surprise, 30 days later I get hit for another charge. I sent in a complaint to Amex because they are good at researching and making it right. They contacted Hydroxatone and the company did state I stopped the product but never returned the original item which was not true! I hate these scams! I am getting my confirmation of delivery and going back to them again. DO NOT PURCHASE FROM HYDROXATONE!! You will regret it!

I signed up to receive a trial of Hydroxatone which arrived. I wished to cancel further orders but every 2 months I am charged with another order. The phone numbers given to contact them are not valid and also I am unable to email them. Do I need to pay for legal advice to get these payments stopped? I hope not. The product itself is no better or worse than anything we can buy over the counter.

I have been trying to cancel this order and have been unsuccessful. Phone number don't connect and my phone number is not accepted so I can't even e-mail them. Money continually goes from my account. I do not want this product. The Hydroxatone Anti-Aging BB Cream, on reading reviews on the company, is rather scary... many dissatisfied people. Can you please help me? No invoice arrives in the package.

I just got my refund today. It took 9 months and a complaint to this website, but at least I got it. So yes im happy this is settled. I still don't think much of their business practices. Thanks to this website for the assistance.

I saw the offer for £1.99 and like a fool left bank details assuming it would just be £1.99. Then after receiving my statements every two weeks sums from £59.99-£89.99 are being taken out of my account. I went to the bank and they STOPPED the DD and have opened a Fraud Investigation. IT IS A SCAM. They are getting away with it time and time again. They get around it by use of SMALL PRINT DETAILS. Get them stopped cancel or block all payments and check your statements.

I took up a free trial and then they started taking hundreds of dollar out of my account every couple of weeks - I cancelled the order but they continue to withdraw random amounts now several times in one week. This is my business account so don't want to close the account as it will cause problems. Is there any other way of getting them to stop withdrawing money from my account? WARNING: do not deal with this company!

I was offered a free sample worth 2.99 and click on my bank account details. I have not received the item for 2 weeks. I thought it will come as I wait. THEN found out that they again deducted 59.99 from my account.. I was so furious!! I went to my bank the next day and they couldn't help me. They said I need to make a complain about this and will ask for my refund. This is FRAUD! Watch out!

Beware of them. My wife bought something for $2.19 from them and I looked at my bank statement and for that $410 aud had been taken out and a sum of $1010 was also taken out by them without permission. I went to the bank and got refunded and the account closed. But people, be very CAREFUL of them. Now I just bombard them with emails all day everyday. We should all do the same.

Back in March I thought I would order your risk free trial however before I click confirm at the end I saw how much the product was going to cost and I cancelled out of the page. However because I had already put my card details in I got charged and sent the package. Once it arrived at my local post office I returned it straight away without opening it. I sent an email on the 8th of April saying that I had returned this item and please do not charge my card as I cannot afford this kind of money! The card details I gave expired at the end of April anyway so I assumed that it would be fine and I wouldn't get charged. However the parcel showed up again at my local post office TWICE and I resent it back without opening it again. I then received a phone call from someone on the 2nd June which I also told that I was not interested and I had sent it back. They rudely hung up on me after babbling something I could not understand.

Please stop taking money out of my bank for something I have not got. I sent back the bags you sent me which I never asked for. All I wanted to try was the free sample.. This is very unfair. Stop now or I take legal action for what you are doing to me and others I am sure..

Order by phone. Received TWO and a Bottle of Age Defying Toner which I only ordered one of the Hydrolyze Advanced Under Eye Formula. After using it for 4 days my eyes itched and the skin around my eyes burned. I called to get information on how to return it. The customer service person was very pushy and wanted to sell me the stuff at a lesser price which I did not want. I had to get sort of mean and raise my voice to make her understand I did not want anything only to return all the stuff. After about 10 minutes she finally gave me a return number and wanted to send me a return label at $7.00+ amount. I told her I would make my own label and insure the package and also have confirmation of delivery. She assured me that no further charges would be made. I hope she is right because if I get charged they will hear from my attorney and that is not a threat but a promise.

I looked at their website and thought about ordering the Under Eye Creme for the "no risk trial", but couldn't find any info about price. You have to enter your shipping and contact info, then are forwarded to the screen where you enter your credit card info for shipping charges. There, in the very small print, is the agreement where you agree that if you don't return the product within the 30 days or want to keep it, you agree to them charging $60 some on TWO PAYMENTS, for a total of $120 some all together!!!!!?

I got carried away for free trials and so ordered the cream but totally mislead of this company. The products are not as they promised to be and it irritates my skin so I can say "no good". I cancelled my account last May 5, 2014 and was given a cancellation number. To my surprise, I got another package and checked my bank account and they keep taking money worth $479.24 from February 2014. My advice ... do not be MISLED, TRICKED by Hydroxatone.com!!!!!!!!! Don't order anything from them, PERIOD.

I did a survey on the internet for this company and I was to receive some of their products only paying for the cost of the postage. I gave them my credit card details and I was charged $2.12. I received some of their products and since then I have been charged twice more once on the 30/05/2014 for $8.48 and again on the 13/06/2014 for another $75.44.

I had a trial offer and did not read the fine print. I now have seven jars of their face cream with one face. They did not tell me it would come with 2 jars what seems like every month. I have emailed them and told them not to send anymore to me.

I clicked on the ad because it mentioned Ellen Degeneres was using it and she looks great. They had a before (1999) photo and a current one. I had also heard it got great reviews on Dr OZ. I started to fill in a form to get a free sample but paying shipping when I noticed a very very pale box stating they would deduct EVERY month $69.95 and send a bimonthly new bottle of Hydroxatone. I immediately abandoned the cart but too late...they had captured my phone number. Ever since then, a phone call a day from an Indian call center. Luckily I had not entered my credit card details. This a disgusting company.

I purchased this product online and the moment I put in my card details I realized it was not a 30-day free trial but a scam!! If this has happened to you, do not wait. Contact your bank or credit card company & tell them. They've now cancelled my card. Fortunately, only the shipping costs had gone through on my card. I got off lightly & have learnt my lesson. If it sounds too good to be true, it probably is!!

I tried the product and had a horrible reaction to my skin. I returned the products to Hydroxatone well in advance of the 30-day trial period and was STILL charged $69.95 on my credit card. I've called and emailed this company on three separate occasions within the past 14 days and they STILL have not reversed the charge. Do Not Order From This Company!!!!!

Hydroxatone am/pm - I ordered a free trial. My face got irritated. I suffered dryness and itchiness on my skin for 2 mos. now.. It looks like a fish scale (like my skin is peeling off). My husband even said what's wrong with my face.. I don't know what are the remedies to get my face back.. I returned the product to them. I was kind of disappointed and blamed myself why I tried their product..

I ordered the free trial. It says I have 14 days to cancel before I get charged for more. It hasn't been 14 days yet. I am outraged! I don't understand why it is so easy to scam people. I feel like an idiot for even ordering the trial.

I sent away for the Free Trial only to see a few weeks later an Amount of $83.00 come from my Account. Neither did I authorize this or ask for anymore product. I have checked my Account again and another $9.60 has been taken. How can I put a stop to this?

I won a free trial sample from this company after replying to a survey and since then have been charged amounts of $75.56 and recently $8.52. Other than the trial sample I have not received any more of the products but am still being charged. Have contacted the company asking for a refund and cancelling any unauthorized future deliveries but they have not even had the courtesy to reply to any requests.

Please REFUND my money to my card asap as I didn't give permission. I have ask before for this to happen but so far no reply from you people. I getting more angry by the day as this matter is urgent. Now please action asap. Thank you.

Complete scam... Do not be fooled by the free trial offer! $160 charged to my account without permission. Telephone staff don't really give you any real answer and tell you management is not available. I am still $79 down... Products come with no directions and have irritated my skin! I recommend staying away from company.

I was given a free trial and had to pay for shipping. When I received shipment and realized that it was an ongoing account I immediately rang and cancelled any further shipments. I was then charged $69.95 for something I cancelled!!!

Googled a day late after I ordered one supposed risk free trial. Sent me a piggybacked extra box and when I read the packaging, I immediately knew I was had. Don't think I didn't try to sort out with useless phone conversations which despite following to the T still resulted in getting robo-charged before I knew. Still no refund but I returned the lot with all proofs... What I can say is these heavily advertised offers like this are purposely marketed to suck Bucco bucks. The late night too good to believe miracles are across the board ripoffs. I looked into other offers after this fiasco. EVERYONE SCAM BAM. No thank you, Ma'am!! Go to your local Avon or Mary Kay rep and get face to face time with a real person trying to better themselves!!

Hydroxatone does many unethical piggy-back sells. I called to buy one thing & before I knew it, Hydro had me suckered into getting their stuff. It cost me $80 dollars just to get out of the deal. Shame on them, Greedy **. Be Careful!!

I signed up for the free trial in October last year and they continued to debit my credit card. I googled Hydroxatone and the Consumer Affairs article came up. I called the customer service number and mentioned that there were numerous complaints about people trying to cancel orders. The customer service rep said I had an outstanding balance of $559.60. After I mentioned the article he said he could offer me a discount of 50%. If I paid $279.80 today he would cancel any further orders including the latest shipment. I paid the amount and hope this is the end of it. I also asked for email confirmation. Lessons learned, there are no free trials. Silly me!

While I was on the internet, there was a pop up to ask me to take part in a survey and if I do, I will be rewarded and one of the reward is the free Hydroxatone trial creams. It said I only need to pay $2. Anyway, they took $4 out of my credit account. Then more than a month later, they took another $78. Now I realized I was in the scam because I did not expect them to take any more money and along the way I thought it's free trial facial cream. I learned a lesson, nothing is FREE. I contacted my bank and cancel the credit card. Unfortunately the bank told me they cannot dispute the $78 charge because I already received the goods. Stay away from any free offer from the internet.

I ordered two products, both free 14-day trial for 4.95 ea. I marked my calendar on the day the product arrived for 14 days. 4 days before, I called to cancel and was told I had already been charged approx. $170 for the trial items. I explained that I had called before the 14-day trial ended and just needed RMA #. She told me that in terms and conditions, the 14 days starts on the day item was ordered. Seriously? 9 days after ordered I rec'd product. Where does the 14-day free trial come in. I was pretty upset and asked for a manager. She then gave me an RMA for ea item and said once rec'd, my acct would be credited 100%. She said to be sure I got a tracking number. Time will tell, but shabby advertising. Hoping for the best. Oh and I just got another package from them. Only way to tell was to Google the phone number as the product name is not on the mailing package. Refusing delivery.

Hydroxatone BB cream - I purchased a package of two of these for my mother-in-law at a Sam's Club for $40.00. It has SPF of 40 and she really loves the product. She had a small skin cancer on her temple and is now more conscientious about sunscreen. It really does make her sun damaged complexion look really good. I understand about the ordering a "free trial" that signs you up without recourse. That happened to me with H2 Ion hair conditioner. When I threatened to file a complaint to our state attorney, they stopped everything.

I just spoke with a Product Specialist for Hydroxatone who says besides the 70 dollars I was just charged this month, I'll be charged the same next month as well, (when I didn't go for his upselling offer, (to pay $46 today rather than $70 next month), - and that I can't get out of this any cheaper - which he claims was in the contract somewhere!

I have sent dozens of emails to try and cancel this "free trial" that costs over $150 AU and doesn't even do anything let alone reduce wrinkles! After receiving a reply, saying they have cancelled my order, then they started sending me order forms again. Waiting for their next move???

Everyone beware!!!! Never buy this product!!!!! They keep charging me for the free trial. And they told me I should know what I'm buying. Then I told my bank to block them, then they keep sending me a billing statement!! Even they charge me 78 for that useless product!!!! What kind of free trial is this???

I am really glad that I read the reviews. I was about to click on the order button and I stopped to just check out the reviews. Then, if you was to look at the bottom of the page, where you fill out the info and your credit card info, there is a place listed "Offer Terms". BE SURE TO READ THOSE, LADIES!!!!! That is where they put the fine line stuff. I know I will be checking out THE "OFFER TERMS" from now on with everything I check out. SO THANKS GIRLS AND BEWARE!!!!!!

Hydroxatone and Bellaplex - I've ordered both products. After leaving many message, telephone or e-mails, finally the orders stopped but my husband keeps on receiving and been charged even after he has asked to stop. In fact I can see on our bank statement today there is a charge for the product. The product might be good but too hard to stop the orders. I have enough.

I tried a free trial and just looked at my credit card statement. I have been charged $78 without my permission. I was never intending to be a consumer of this product.

I was interested in this product so looked at the reviews. For the most part, the reviews about the cream were positive, but negative regarding the company. I filled in the required fields on the website, but NOT the payment details. I then ordered the cream from eBay. I've just had a call from the company urging me to buy the cream and to input my credit card details for the postage. I told the operator that I don't have a credit card, he suggested I use a debit card. I have both, but told him I didn't and that I was happy to pay by money order. Guess what? No deal. This leads me to believe that although the cream may work, the company does indeed keep taking from credit card accounts. If they were truly genuine in wanting to distribute their product, they would accept any form of payment. I urge all consumers to check eBay or Gumtree and places like them before entering into a credit card transaction with internet companies. I'm happy to use this cream and report back on the results.

I received an advert for this product stating that it was a trial and that no money would be deducted from my account. Stupidly I thought that a trial would be okay and continued on. I then came on holiday to UK and was not at home in Australia to receive the package. I found that I have been billed for $81. I have contacted the company and they have told me that they cannot refund the $81. The first person I spoke to was defensive and aggressive and passed me on to a manager, Blake, who informed me that I could not return the package due to the 30-day trial period being over.

I ordered a 30-day trial. They sent me 4 jars which is a 60-day supply. Since I didn't know their definition of a 30-day trial, I thought that was 4 jars. I am now having to pay $280 for something that doesn't even work and something that you can't even get a list of ingredients for. How is this company allowed to stay in business?

I responded to a free trial offer, with no idea I would then be subjected to months of this unsolicited and quite useless product being sent to me on a regular basis. I am telling my Australian bank to cease this unauthorized payment without further notice to this fraudulent company and to instigate proceedings against them for recovery of my money. Furthermore, the product is completely useless and does nothing beneficial, despite their claims to the contrary.

SUITS SAY THERE ARE WRINKLES IN HYDROXATONE'S RISK-FREE-TRIAL OFFER. Marketers of the anti-aging skin treatment Hydroxatone are being sued for wooing customers with a free trial and then allegedly denying refunds and applying excessive charges. In putative class actions in federal court in Newark, customers say they face unauthorized credit card charges, difficulty returning products, unwanted shipments of products and other problems.

I recently responded to an ad for free Hydroxatone sample just for paying the $1.99 shipping. I looked over the site online before I ordered. Tried to click on the portion for more information. Unable to do so, look at complete 16 page ad and there was no mention of a charge in the future. 3 days ago I get a charge of $69.95 on my credit card. I called the company and was told by the young man that since I gave the credit card information for the shipping that I was agreeing to the next two charges of $69.95 each. I told him I would return the product and to take this off my card. I was told he could not do this. But he would cancel future shipments and the second charge. So in actuality they want 69.95 whether they send me anything.

Took up the $2.00 offer, only to ready the fine print $69 will be billed to my account if I don't return it, $16.00 to return it to the US. Plus the added cost of returning the other cream they suggest you use with it. I took photos of my ' wrinkles'.... trust me - they look the same 3 weeks later. This product does not work. It states it is a free trial for 30 days then the invoice states "try before you buy"......I returned the second part of this deal and used the Hydroxatone but will be sending the rest back, it's the cheaper option but will never purchase again......................

I was sent a trial package (free of course). Before the 30 days were up, I decided to keep two of the three products sent. I paid for the two and never received money back on the third product that I returned with all appropriate packaging. Two months later, I get a bill for the returned item. They claimed they didn't receive it and then said I had ordered it. No one knew what was happening. I have called several times for the money and they keep saying they're returning my money and it will take 3-5 business days. It is now 10 days and no money. When I called, the sales rep said that only a supervisor could return the money - this still hasn't happened and no return phone calls. They are frauds and will keep sending you stuff that you don't want. I will never fall for this crap again.

They sent the product and I want it cancelled. I spoke to at least 3-4 people and they want to sell me other products. Want to extend the 30 days to 3/19 and then when I said never received it said okay till 3/27. They are a scam company and I do not want my credit card billed. We are senior citizens and both us are disabled. I want this company to stop asking my credit card because I don't know how to change the card. I have a lot of companies I deal with and some are auto pay.

I work for a call center for almost 6 years that takes calls for Hydroxatone products. We are told time and time again to get continuities on our orders. Damn they even pay us more if we do. They continue to ship orders even after you call to cancel, but please remember every call in and out is recorded so if you cancelled and continue to get orders contact your credit card company and insist they listen to the call. Believe me these recordings are on file. The cream is good, don't get me wrong. The way they con people is so not right and the exact reason I quit.

The companies said there was a trial for $1.99 per product. I read thoroughly through every thing & expected samples of each product. The samples were when they arrived, 28.4g x2 & a 30 pack of wipes. That was hydroxatone, then I received a pack from bellaplex with 2 creams, I thought at that time the company was very generous with their samples. Then after paying the $1.99 for each product sample, they all of a sudden took $69.95 for each product from my bank account, all up $139.90. I don't have a lot of money so I automatically tried to contact the companies, of course I couldn't talk to them, the numbers didn't exist. So I emailed the companies, only to get the reply "we will have somebody contact you in the next couple of days," which of course didn't happen. Through researching I managed to find a number I could ring, but of course when I rang it the voice mail said they were way too busy at that time, "please call again later." OMG

I read the directions and tried the product as instructed. I had an allergic reaction, skin itching, warn etc. I used cold water and washed it away. I thought it might just be my sensitivity. I tried two days later again, this time my eyes became puffy. I wrote a note to the company explaining my returning the product. There was no response from the company. Weeks later, I received another box by mail. I did not open it. Wrote refused on it and tried to return it. I had no idea that my account was being billed until I received two more, checked my banking statement and learned my account was being billed without my knowledge..I called and a very rude young man offered to send me a different version of the product. Declined and stated I had just learned from my bank that I was being bill for the past several months!! Even though, I had cancelled online and in writing. I am demanding all of the money in the within 10 days. I am also enclosing copies of the first return and cancellation.

This morning I checked my bank account and there was a charge of 69.95 from Hydroxatone. I thought the creme was a free trial and at the end of thirty days, it would end. I called the agent and he says there will be two charges for the creme. I can't afford this. My husband died in Dec. and my budget has been cut. He says did I read the fine print? If it was there, I did not see them. I think the company should have been up front about how much they were going to charge.

Do not buy any products from this company. Their advertising is more than misleading stating $1.99 for a free trial. Received my order and the shipping was $29. Called to cancel with them and was advised they would be billing me for $141. I said I should be receiving another 2 shipments in that case since the first delivery was supposedly "free" and the advertised cost for the same product monthly is $69. The rep said I was being charged for the 2 jars they sent to me and the amount is $141. Another sad example of an internet scam. Beware!

Though I called to return the product the day before my trial ran out I was treated very poorly and informed there are no managers to talk to. After over an hour I was finally able to obtain the information to return the product and I am sending the following letter to the company if anyone is interested in reading it. After reading a couple of other statements, I guess I also need to see if they already took money from my account. Please also note that your 30 day guarantee says that it is 30 days of receipt not 30 days from shipment as James so vehemently insisted!

I was browsing the internet looking at a reputable site when an offer appeared. There I came across what appeared to be genuine reviews for Hydroxatone. Normally skeptical of online selling and I thought I had read the "fine print", I was taken in by the fact that the reputable airline site seemed to have this product on offer. Then there were the positive reviews and the fact that there was a risk free FREE TRIAL. The only cost involved was postage, which seemed fair, but of course I had to give my credit card details.

I was browsing the internet and came across what appeared to be genuine reviews for Hydroxatone and an aligned product called Luminique. Normally skeptical of these anti-aging products, I was absolutely taken in by the positive reviews and the fact that there was a risk free FREE TRIAL of both these products. The only cost involved was postage, which seemed fair, but of course I had to give my credit card details. I have just received both the products, and to my dismay see that far from being a free, no strings attached promotion as advertised, the company is going to deduct $69.00 US from my credit card for each item and continue to do so on a two monthly basis, unless the products are returned within 30 days.

Do NOT buy this product. When you click to accept a 'free' sample that supposedly costs about $2, you are, without knowing it, agreeing to a whole of bunch of things, including becoming a member of their beauty program! All the info is in small print at the bottom of an invoice they send you... they rely on the fact that most people are busy and don't read it. I didn't read it, and before I knew it, my credit card was being charged $80 for product I did not order. Apparently when you accept the free sample, you then have to pay for product the next month unless you call up and cancel. I tried to send the product back, but apparently there is no office in Sydney. Sending it back would mean I would have to pay international postage to send it back to the US. This behavior is unethical.

I ordered the free trial and just got a bill for 139.00. I called and was told I didn't cancel my order. LMAO. What a joke? Hope the BBB and whoever else can sue this company will. This is ** and I shouldn't owe them nothing.

I order one of the free trial BB creams, all together 2 creams, I haven't receive the cream yet. I got charged for $4+ and I called to cancel my order. I got charged 4 transactions of $80+ Total of $322 + for a cream I have seen yet and I didn't even get statement for my order. What I'm getting and where I'm paying that amount. I need a refund, what do I do. Thanks...

I was browsing through internet for healthy hair and face acne. In one of the articles I had chanced upon to read the mom outsmart wrinkles and the website is healthandbeautysolutions.com/au and was impressed with the outcome results of the people who used the anti wrinkle cream and thought as they are offering free trial with shipping cost $1.99 let me try. When I had entered my contact details and ready to pay I haven't seen the option 'PayPal' and I stopped and asked my husband advice and called the Australian toll number and it says the number is disconnected. That's it, I thought there is something fishy and stopped it.

Have just rung the Company to return products, was told they have to be returned to Scotland. When queried about this as not being mentioned on any information was told the website needs to be updated. Paid $69.95 because the item had to be returned within 30 days which means no cheap postage! What a rip off. DON'T BUY THIS PRODUCT!

Advertisement said 30 day risk free trial so, silly me - that's what I thought it was. A few weeks later, I called to cancel any further order and was told they were going to put $169 on my credit card. P.S. The directions say to use a tiny amount on your skin and then there will be a visible reduction of fine lines and wrinkles in 90 seconds. There was no visible reduction on me and sometimes my skin was flaky. When it flaked, I was told to use a smaller amount and that didn't make any noticeable change.

I ordered a 'free' trial of Luminique online for $1.99 & then received a phone call from Hydroxatone saying the products needed to be used together & I could trial it for $1.99 too. The Hydroxatone AM/PM + Toner arrived nearly a week before the Luminique & is a good moisturizer, but nothing startling! Then the Luminique arrived + toner, with instructions to use it am & pm!!

The moment I realized they were going to charge me $69.95 a month, I contacted my bank who advised me to cancel my existing credit card and get another - this I did. I also returned the products. Hopefully that will do the trick.

I cancelled and returned an order in Oct 2013. Received a credit. Then Jan 13, 2014 received another order after service canceled. I am returning with request for credit.

I placed an order to trial a face cream with Hydroxatone at no cost and $4.00 postage and the website stated I had 14 days to trial and cancel the order if I did not like the cream. I placed the order on 27th December 2013. Before I even received the cream a charge was put on my credit card of $96 from this company. When I queried the charge I was told I didn't cancel within 14 days and I agreed to pay the full price of the cream by accepting the terms and conditions. The $96 was charged to my credit card on 6th January 2014, 10 days after the order. I still had 4 days to cancel but I didn't receive the cream until the 7th January.

I want to say thank you for this forum and to everyone that posted on here. I was actually looking for their website to order the product. Thank you so much for informing people that this is a scam. So much for a free brush and sample of Hydroxatone. I will not be placing an order. $69.95 a month is outrageous!! I'm better off sticking to using the store Ulta or any other beauty chain, where you are able to return products and speak to customer service. I can't believe that the company information is not easily available or helpful. Outrages me that another company doesn't back the product guarantee and refund money to unsatisfied customers. Unfortunately I had the same issues with other companies including bareMinerals and Wen. Again thank you to everyone that posted!!!

Like others, I signed up for free trial and today when I received the package, I see the invoice that I will be charged around $70 every 30 days. Can't wait return this crap back.

Like many others, I have be duped by this company. I received the goods on January 2nd 2014 and on discovering that I would be billed for products that I was led to believe were FREE TRIALS and would only be charged for postage. On further investigation, I found similar complaints and difficulties in contacting the company. Fortunately, another consumer supplied (on this site) the Australian contact details. This morning, 3 January 2013, I have contacted said company and voiced my dissatisfaction with this false advertising and asked for an address within Australia that I may return the goods. I advised the operator that I am a single parent who has recently become unemployed and I simply could not afford, would not pay for these products and was only too willing to go to Department of Fair Trading. The operator kindly cancelled my details and told me to keep the products. I too, will be keeping a close eye on my account.

I accepted a free trial of Hydroxatone via the internet, this was followed up by a phone call from the company some 3 weeks later and I advised that I had a reaction w/ the the cream and would not continue to use it and I would return the product. On the 27th December, my account has been debited twice for 69.95 which the company had no authorization from me to do so. I have emailed them and to date (3/1/2014) have not had a reply. This is a scam.

Did the "$1" trial... ($1 trial my ***).. Log onto my bank account and MERRY CHRISTMAS!!!! You have a $70.00 charge from Hydoxatone! I called within my so called 30 day period to cancel this crap because I was only doing it for a marketing thing and didn't want it. I called in to state my issues and the customer service provided is horrible. "Ma'am I understand"...Uh lady..no YOU DON'T! You're not the one with -$70 in your bank account now are you. After ten minutes of me arguing with her that I don't want a gift set for 50% off and all this bull she finally said I could return the crap if I hadn't opened it. I don't have the boxes for the stuff so hopefully this works or it's about to go down. In this economy no one can afford -$70 for some wrinkle cream. Mine as well spend it on makeup to cover them up and let nature take its place. It frustrates me so much because I canceled the crap because I knew this would happen and it still happens.. So I'm out a few bucks for shipping but they better refund me since I'm returning it.

I thought I would get a trial product for the cost of postage. Then they began billing me for 69.95 a month. I contacted their customer service no. No satisfaction. Because I did not respond in 30 days, I must pay for the product. I asked to speak with a supervisor - none available. I do not like the product and do not want to continue getting the product I offered to send the product back and have a refund. This is not possible. This is a scam.

I was going to order the "Risk Free Trial" but went to the website and was thrown by the fine print of the policy. You are supposed to have 2 months (60 days) to try it free but they are going to charge you after 30 days!! Then, charge you again on the 60 day mark! Tell me where the free trial is?? Then, I found this page and read all the accounts and it just confirmed that I really do not want to deal with this company.

Like others on this site, I clicked on a link while online & left my contact details, as the "free sample" sounded good. I was rung at work and asked for credit card details, while being assured that only $1.99 in postage would be debited. I received 2x Bellaplex and Hydroxatone. On reading the small print, I realised I didn't want to use these products and risk being charged any more, so I rang towards the end of the 30-day trial to advise I wanted to return the unopened products. The person on the other end was hard sell and basically said I owed $140.00 plus, but that he would do me a favour and only charge $69.00- half price.

Hopefully, the following will help people to avoid getting caught out by this very misleading selling by BB Cream by Hydroxatone. I received a posting on my Facebook page today advising that Ellen Giving Away Free Trial of Miracle Skin Cream To Her Aussie Fans For Christmas and you just had to pay the postage. I clicked on the link and decided to go ahead. On the screens I was transferred to, I said NO THANKS to offers and when I got to the end of the transaction, I received my order information. I submitted my credit card details to pay for the postage. I thought I would be just paying the $1.99 and end of story. If I like a product, I will buy it but when I look at the Terms and Conditions, I was taken aback.