Hydroxatone Reviews

Faulty product, hydroxatone skin and eye serum. I purchased a bottle of each of these products. They are not as advertised. Not to mention, the face serum was half or 3/4 empty. I feel I deserve a refund. How to get ahold of the company?

I too purchased this product on a 30 day trial. One week before the 1st payment was due to be withdrawn from my credit card, I telephoned the number supplied and told them that I wanted to return the product as it was not suitable to my skin. Yes I was pushed to buy the product at a discounted price etc but I stood firm. In the end I was told and given an identification number to stick on the return package and send it back within 10 days which I did and I haven't been charged further. I have read some of the negative reviews and find them surprising as my experience did not match those reviews.

I just want to shared my problem with this company. I read all the reviews. Seemed we have same problem. I had sign for trial their product and come just a little tube of cream. This morning I was surprised when I checked my card they charged me 98.88$ 4x without send me another product. Tried to called them to get my refund back but so many reasons. Went to bank to cancel my card so next time they not charged me. Please be aware with this company, that are fraud!!! I will not recommend to my friends.

I too, like so many have been caught in this BS scam. They said I had to mail it by 4/14. They got it on 4/16 and still charged my account $69.95 x 2. Then tell me they are going to bill me another $139 balance that they say I will still owe. So I tell them to send me the product back and I was told that's not how it works. I was told that I'm the scam for not returning it on time. That it's just like if I try to return something at Wal-mart after 30 days, but if I did that I would still have the product, idiot. Got placed back on hold with no warning. Called back and talked with a nice woman who told me I would be refunded my money in 3-5 business days and will not receive any further charges. I will never fall for anything like this again. Beware!!!

Now after reading these reviews and realizing this was an Auto-Ship deal which I wasn't aware of I will be visiting my Bank and cancelling my credit card as the order total for two months supply is whopping rip off at $141.89 which I do not need. Just another SCAM to watch out for.

$1.99 offer each on 2 face creams, "needed to use both for best results." 2 packages arrived - wrong type of cream - wouldn't use it. Decided to return it. To return would cost $15-20 each. Decided to keep and just cancel any further order but they wanted $141.00 x 2 so I continued to explain I would NOT use the product and decided I WOULD send it back BUT it would be costing me $40 for something I never had!!! Eventually this young lady just CANCELLED the whole bill for me!!! Thank goodness -- I was very lucky to have an understanding service provider. She did very well trying to sell to me on behalf of her employer but understood my problem.

Tried their 30-day trial for face/neck cream. Took week to arrive tied it to heavy. Emailed company to get return information and cancel my account. Never received the information to send product back. Called them because they charged my card 140.00$ without my authorization and was told that only cancelled the automatic shipments not the first shipment and I still owe another $140.00 still. They also lectured me on their fine print and terms and had the nerve to still try to sell me something else while I was disputing their shipment and asking for a refund. That takes BIG NERVES to do that. BIG SCAM. STAY AWAY!!!

I signed up for the $1.99 trial and have kicked myself ever since. I should have been more switched on as I gave my credit card details. I have been receiving unwanted creams etc ever since. Naturally my credit card is being charged. I rang to cancel today and after some tele - nonsense and dancing I finally dodged the future offers and had my account frozen of future charges and, at my expense, I can return the creams and have my account refunded. What a scam. As I was hanging up, they were still trying to sell me MORE CREAM for just $139. I am not very confident that my account will not be charged again.

I have dark circles under my eyes and thought I would give this product a try! What I learned is that this product is not made for people of color! I have been trying and praying for some sort of result with absolutely no change. When I tried to call and cancel they said that I owed $140 to cancel for future products!! I still have products that were never opened and offered to send them back, that was a "no"! Then I was told he will give me a $40 discount and send me free products if I pay $140 today... and I said how is that a discount! I don't care for any more products! I finally got him down to $69.95... just to close the account!

I got caught by the advertisement for the 30 days free trial for Hydroxatone eye treatment cream. The cream arrived on 6 February and a week later I decided to return it because the only effect I noticed was the irritation of the eye area. I emailed the company advising that I want to return the items and asking for the return code as required. This came via email on 16 February with an instruction that the item must be received by 29 February to avoid my credit card being charged. On the same day I posted the unused items at the cost of $21. I was told by the post office that the delivery will take between 10 and 14 days (I am in Australia) and if I wanted to ensure that the parcel is delivered by the date stipulated by the company it would cost $56+ for Express.

I cancelled product month ago. This month they charge me and said I didn't call and told me I owe more money. For what? Haven't received anything more than them 2 small jars so I bet they take my money again next month and say same thing. Do not fall for this product or this company, they scam artist.

The reviews I have read are all true (it is a scam). They count on you to forget to cancel the order after the 30 days so your card can be charged. I received both products in the mail and two days later I called to cancel and was told my 30 day trial was not up yet. And I told them I didn't want the product and to cancel any future orders. They proceeded to tell me that I needed to send back the trial creams so I agreed and it cost me $7. So I put a tracking on it to make sure it was received and I received a email stating it. Whatever you do don't get neither one of these product. The price they want to charge is ridiculous and not worth it.

This comp is tied in with Dream Products of CA. They sent me some face cream in 2 different packets. If I wanted it I would be billed over $150.00 for each one over the next 3 months. I called and complained and I canceled the order, but I had to pay to return it. It cost me $7.50 to ship it back, and I made sure I shipped it with a return signature so they could not say they never got it. This company is doing business with SEM Budget Savers. They all a bunch of scammers so stay away from them.

As I was reading other's reviews prior to making my complaint, I realized that I'm not being unreasonable at all. Everything that I have experienced with hydroxatone and bellaplex others have experienced as well. I too signed up for a "risk free" trial and occurred 2 charges to my bank account causing me to overdraft and my overdraft fee is $35.00 and my bank does not cover. Needless to say they actually did refund me for $29.95 but not the overdraft fee. Now last night and see where 69.95 was billed to my account!!! What? That's another overdraft fee. This was my first and last time ever giving my credit card information to any "risk-free" trial. It is a bunch of bull. I am going to return products and just see if they honor their refund for the $69.95. Either way I'm out $70.00 worth of overdraft fees!

DO Not use this product. Continued transactions from bank accounts without authorization. Not happy and going to take it further. Customer NO **.

The company says you can get a free trial .It doesn't stop there. If you don't send the trial product back within 30 days, they will keep sending more expensive skin care products every month and taking money out of your bank account. If you don't send the trial products back, they charge you $140. Nothing free about that.

I am in the same boat as everyone else here. A website that I use all the time, can't recall the site, had a screen come up and say I was a valued customer and would like to offer me some items. They are advertised as a sample with $1.99 postage. Of course 4 items arrived in the post last Friday and it said I will be charged $69.95 per month with automatic reordering of the product, not bad for what was supposed to be a sample. I rang them straight away and spoke to someone who had a very strong accent. I certainly told them what I thought of their dodgy methods and if they have to resort to selling their products by deception it must be garbage. Told them I am not paying and they can have it back but all this dimwit could say is they will extend my trial period so I could try them.

This is a scam (Bellaplex). Cancel your cards immediately. I ordered a 30 day trial, paid $1.99 S&H and after two weeks of use I developed a rash. I promptly returned the 2 items (anti-wrinkle cream) which arrived and were accepted by the company (Hydroxatone). Within a few days a charge of $69.95 appeared on my card before the trial period elapsed. I made several calls to acquire a refund and two of their staff said the charge will be refunded promptly and apologized for any inconvenience. Still no refund. Now at seven weeks later their files show no such charge. Hydroxatone must have monkied with the books. This is now in my bank's hands and debit card cancelled. Sam's Club has GENES CREAM. Very rea$onable and it works in the reduction of wrinkles, skin lesions and more.

I signed up for a "free sample" of this product and it's associated product, Bellaplex. The items arrived and I thought no more about it. I was charged a nominal amount which showed up on my credit card statement. Two months later another package arrived; this time I read the invoice more closely and saw that they had charged me $146.85, and in fine print, it indicated they would be charging me $69.95 every three months, along with a small shipping charge of 6.95, plus any applicable customs fees/taxes, and conversion charges to $Aus dollars. I found the "free sample" somewhere whilst surfing the net, and foolishly signed up, never realising I had joined their "Beauty Auto Ship Program".

The product itself is wonderful but the company is run very poorly. I signed up after using the product to be on auto shipments and it worked very well for a couple years then not so much. For some reason and not by my doing, they took my off auto shipments and have had trouble ever since. I have been charged every month since November and finally had to close my bank account because the representatives cannot figure things out. I gave the same person two chances to "fix" this and never did. He blamed other reps and assured me each time we spoke that this situation was rectified, which it was not. Very unhappy with the so called customer service and was treated horribly by them. Will never use them again or recommend.

I rang the company after seeing a TV ad for 'miracle' wrinkle cream. In my 70's I figured I could do with all the help I could get so decided to accept the free trial - full cost $1.99 freight. However, I found it very difficult to understand the heavily accented woman to whom I spoke. I caught a few words such as "$69.95 in three months" but her English was very heavily accented so everything else was too garbled to understand. Assuming, correctly as it turned out, that this was not really a free trial but if I didn't cancel I would be billed, I told the woman that I would not proceed with the order. I asked her to send me an email setting out all the details of the offer so that I could then make a decision whether to ring again and order.

Like many before me it seems, I clicked on a link on a webpage I was using because it offered a trial sample of a face cream for just $1.99 postage cost. The link took me through to a checkout page where I discovered, to my horror that this was only part of the shipment and the company was going to send other products as well, products I didn't want. I didn't complete the form and left the site.

I wish only that I had read the reviews before I agreed to the "trial" offer. I was to receive one wrinkle cream for $1.99. Instead, the package contained four products, which I neither requested nor preferred. I finally got a hold of the company and am returning all products unused. I have also notified American Express, who has blocked this unsavory merchant from ever billing me again. I will write a review whether or not I was successful in ridding myself of this SCAM!!!

I thought I would get Wrinkle Reducer in packets packed in a box like I got before from the USA but this small package came from New Zealand. When I opened the package I found it was a blue tube which was empty and trying to get in touch with anyone from Hydroxatone is like breaking in the Bank of England. I have sent messages but never got any answers back. The cost was $79.00. They sent the wrong item but I am willing to try the spray tube but don't have any addresses or phone numbers.

I ended up paid $1.99 online for a TRIALS sample. When the parcel arrived there was 4 products. So I had a closer look on the paperwork they attached it said: "As a part on Try-It- Before-You-Buy-It Promotion" and below this they listed all the dates that they will charged additional payment and their Terms and Condition in a very fine tiny text size. They are MISLEADING or the correct word is *** SCAM ***. I first intent to give them a call to correct the issue, but found there are so many complaints online so I decided, canceled my credit card and intent to take these products to The Salvation Army. Has anyone been using the Hydroxatone AM/PM Anti-Wrinkle-Complex? Are they OK to give to Salvation Army?

I answered an ad for a free trial product. On receiving the product I found it unsuitable so offered to send it back before the billing date. However my credit card was billed $200.00 plus and being a pensioner I found this unacceptable. A business called Cancel wizard picked up my plea to cancel for a fee. Would you believe I took them up. Paid a reduced fee and hoped for the best. Please advise what my next step is. I have to get my money back. I have since read complaints about the product on Google. I do not have an order number or an invoice number as this all happened before christmas and was supposed to be free.

I too was subject of rip off by this company. I stupidly accepted a "trial" for $1! Next thing I was sent two sets of an am/pm cream, packets of sachets and BB cream (in two colours) - not what I expected.. But then I was charged for all. About 4 weeks later I received yet another two sets of the above products - how on earth they think one would use that much product in four weeks is beyond me? I returned the second set as "not ordered" - fortunately they were not able to charge me for the second set as I'd quickly cancelled that credit card. To further rub salt in the wound, I actually got a phone call (to Australia!) from the company demanding money. I told them I'd paid for the first lot, returned the second lot (for which I actually did get an acknowledgement email), did not owe anything and hung up. That was the end of it.

I believe that this company is misrepresenting the product they are selling and advise anyone think of buying from them to do your research first. I wasn't able to contact them and left a message for them to get back to me so I could cancel any further orders but was never contacted. I received my bank statement and am over $500.00 out of pocket. From the reviews I have seen this company works this way all the time. I think they should be exposed.

I just found the below clause in Hydroxatone's website Terms and Conditions. I may have misunderstood completely but to me this sounds like the company saying "If we want, we can charge you any amount we like at any time and call it an INCREASE IN OUR CURRENT RATES". They also say they must notify you of these 'changes' 10 days prior to transaction date. Reading your complaints, I will assume the company did no such thing. Unsure if this will be of any assistance to anyone who's been robbed by these clowns but, according to their own terms, failing to notify customers prior to withdrawing these (unlawful) random amounts looks like a breach of these terms.

Like all the others here the same thing happened to me last week. I ordered the 1.99 trials from a website and was sent 4 full sized products with an invoice of $140 to be billed in 2 installments of my credit card. I don't usually do things like this as I am quite aware of scams but I was sucked in and feel pretty stupid. I don't know what I was thinking! I simply cancelled my credit card after reading everyone's reports about how difficult it is to stop them and how they continue to send products without consent and bill you. Inconvenient to cancel credit card but saves a lot of stress.

I ordered on the phone - then someone called and wanted my information again to confirm. I said I don't want two orders - she assured me I would not be charged twice. Well, I got two orders and was charged twice. Called company - said in essence I would have to pay to have it shipped back. I have argued I should have to pay and that I don't want any of the product. They tell me there is no way they can send me postage to return the product and if I don't return it I will be liable for the cost of the product.

This anti wrinkle cream is every bit worth getting. My face looked tired and dull, but after using bellaplex it has changed. It's amazing. My face looks bright and alive again. Makes me look 5 to 10 years younger. If you want to look and feel young, bellaplex is they to go. I love it. The best anti wrinkle cream I have ever used.

After cancelling all future deliveries, this organisation continued to send products and bill my credit card. Cancellation occurred within the terms of the agreement, well before the cut-off date. While a refund was made of portion of charges/expenses, they have refused to refund postal fees for the last delivery which I returned, although I felt it would have been within my rights to retain the products as I had not requested them. A lesson in honesty sees me out of pocket unnecessarily. Order number below as it appears under barcode on statement.

I started to register for a free online sample with just postage to pay. When I saw that they would take money from my credit card every month after I clicked cancel. A few days later I got a call from the company to give me the hard sell and that I could cancel the subscription any time. A month later and I still haven't received any product so I then called to cancel subscription. The number they gave me does not connect. So I went through my recent calls list and got the woman who originally rang me who gave me another false number to call. So I called back and got hung up because they didn't want to let me cancel my subscription! This is absolutely shocking and companies like this need to be prosecuted!!

I cancelled my account over two months ago and they are still taking money out of my account, so I decided to call to try to see what was going on... They apparently couldn't get a hold of the person who was helping me so they said she will call back. I didn't hear from her in 2 days. So I called back. They said the same thing. Then I saw this site and now they have had me on hold for more than 5 mins and it's ridiculous. All I want is my money back. Now I think I'll just have to get a new debit card.

I had severe skin allergies and spoke to one customer service rep in early September and unsubscribed. I don't get anymore products but am still paying this month as well. It's not a good reflection on this company and their service. It's ripping off the people.

I paid 1.99 each for a "free trial" of Hydroxatone and Bellaplex. It was not made clear in the pop up ad on an unrelated website that there would be a charge for the products. Instead of receiving a sample as expected, two complete bottles of each product arrived. A few weeks later I realized that there were pending charges for the products of $141.89 each to be debited on my credit card. I was very unhappy with myself. I do not want the products at that price and I have been told to return the products to a NSW address. I am now concerned after reading other's reports that it may be difficult to stop this company debiting my account without my consent. Has anyone been successful in stopping this company debiting their credit card?

I agreed for 79.95 to be taken out of my account. After several months, realize that I had been charge three times the amount due to other products I didn't even order.

Anyone using a credit card? Most credit card companies will fight for you in getting your money back. Its fraud. Even if you use a debit card through your bank. That coverage is usually standard on both. I know because I had a problem with a leather jacket and dry cleaning company, ripped the coat, never cleaned it and charged me twice. My CC Company got all my money back, fought for me. I had a problem one time with my bank, they did the same. You should not have to pay for that service. It comes standard with your CC's. It's against the law for someone to charge you for something you didn't order or they misrepresented to you. Put it on Facebook, EXPOSE them. Stand up for yourselves and good luck!

We received a "free sample" offer via a third party website advising shipping & processing cost of $1.99 USD which we authorized via our credit card. There was no information provided on actual cost of the product or of any terms at the time. We did not receive any "free samples" but instead some product and a statement advising of a 30-day risk free trial after which we would be billed in two equal installments of $69.95 USD. The statement advised of terms stating that our credit card would be charged for the product after the trial period contrary to what we understood would be "free samples" only. The terms also state that we authorize the payments and our credit card will be automatically charged but this was never advised at the time of accepting the "free sample" offer. The terms also state that we can contact customer service if we are not completely delighted to avoid further payments.