Hydroxatone Reviews

After calling for the free trial, my bank charge was $179.00. Then I received three additional charges for $89.90 and $12.95. Products were returned and still no refunds!

I heard about Hydroxatone on the radio about a free trial, so I called about it and I was told that I didn't need to purchase unless I liked it. It was just a free trial, I only need to pay shipping and handling. I used my debt card, then money started missing from my account, when I inquired with my bank I found out it was this company. When I called to cancel, they told me that they were going to continue to take money out of my account. So, I closed the account and now i am getting letters that I'm being referred to their bad credit office. I don't need this on my credit. I have worked too hard to get my credit to where it is now. Can you help or hurt my case please respond. Thank you.

I don’t even know how this Hydroxatone company is allowed to do business. They reel customers in by offering free samples in order to get your credit card information and then they bill you each month. When you call their customer service, they give you the run around and hang up in your face. You can try calling them but I guarantee you it will be a waste of your time. I’ve gotten numerous letters from them stating that I owe them money when I canceled this frivolous transaction immediately after receiving their product.

There actually is still an advertisement on television about a free trial at your own risk on this product, only pay shipping for $5.99. So I give the representative my debit card number. I did not give permission or made any arrangements for any purchases, except for the $5.99. I was sent the free trial, which I did receive. Without any contact or permission, they went back into my account on 02.19.10 and withdrew $67.99, which I did not realize until I received my bank statement. Then on 03.15.10 1, I received a small package of this product I did not order.

I ordered the $6.95 trial. It irritated my skin. I called immediately and was told not to worry, to keep it as complimentary, and that my subscription is cancelled. I spoke with Alisa (X 544). This happened around 10/2/09. I received the product on 9/9/09. I cancelled on 9/10/09. Then I just received a bill in the mail today, 3/15/10, for a bill for $224.54.

I ordered my free trial on 2/13/2010 and was immediately charged (2/14/2010) for the shipping and handling. However, I have never received the trial. I called and was told it was delivered and to call the post office. During that conversation, I cancelled any further shipment (well within the 30-day time frame). It will be interesting to see if I am billed. Not to the BBB site.

In December 2009, I ordered hydroxatone after hearing their ad on the radio. The only thing l remembered was l will get the product for 30-day free trial. I received a package with three jars in it. My reaction was that it's a lot to use in 30 days; it must be a cheap product. l tried and didn't see any improvement but some rash on my face but I decided to keep it and pay $69 to avoid the possible dispute of returned but not received kind of issue.

Hydroxatone is a scam. They are a bait and switch scam. They tell you that they will give you a free 30 day trial supply of eye cream for only $6.95 (shipping and handling), they say nothing about automatically charging your credit card $69.95 every month until you get the product and the invoice. Then it says if you don't want the product to return product (empty or not) within a 30 day period (you call customer service and they give you a RMA - return merchandise #).

When I signed up for the free trial of one jar of Hydroxatone in October 28, 2009, it was my understanding that I only had to pay for shipping and handling $13.90. And when I tried Hydroxatone, I broke out with a rash on my face. This made my appearance worse than ever. I stopped using this product and called to cancel.

I was billed shipping on 12/3/09 for $6.95; it was for a trial, which was never received. I remember that the ad indicated six to eight weeks, so it may still be on the way--not going to happen. On 1/10/10, I was billed $69.96 for the next shipment, which was also never received. Martha confirms that the post office has not secured a delivery and will credit my account. We'll see. They seem very clever with quick billing, and no product to back it up.

After reading many consumer complaints I realized I had a similar experience. I, too, called for the 30-day free trial of Hydroxatone and was told I would receive a free 30-day trial but would have to pay a small shipping charge of $7.95, which I paid with my debit card. I was told that if I liked the product I would be charged $60+ for it. If not, I would return it at my own expense. Unfortunately I fell for this. To my surprise, I received 3 jars of the product (two shattered), with a bill showing $60.00+ was due each month for three months. I called to inquire about why they sent 3 jars and I was told that was the "norm".

I was charged $6.95 to my bank account for an order that has yet to be received. When I called to request for a stop order and refund I was told to call Customer Service, which I had tried several times only to go to voice mail. Gentleman is not a term I would use for Joe 143 since he laughed when I spoke to him in a professional manner. He was especially amused when I mentioned Consumer Affairs. Your website seems to be riddled with the company's scams. Please see what you can do to make sure they do not access my account again and to also refund what has been taken from me.

The same as other comments found on this website, I too called in from a radio advertisement, received the product, to which the free trial policy stated 30 days from the date received. Upon trying to cancel and return the product, I was told (sales rep named Victor) that they were going to charge my card anyway because it was beyond the 30 days. I advised them that I was not keeping any of the products and that I was returning both bottles that they sent me. I also advised that I would dispute any charges made to my credit card as I was revoking any permission implied or otherwise for them to charge my credit card.

The company is charging me for a product that was returned - as advertised. Upon calling to inform them of the return, I was told that they had a record to my return and I was responsible for the payment of $149.70. At that point, I wrote to the company requesting a copy of the transcript to confirming what procedure I was told to use when canceling any further business with Hydroxatone. To date, there has not been a response. However, I continue to receive invoices in the amount of $149.70. I would appreciate the assistance of your office to rectify this unfortunate matter.

I ordered Hydroxatone's product through an ad that was advertized as a 30 day risk free trial mentioned under promotion code ** and ** by calling the number **. I spoke to Mark and he indicated that I would have to pay $42.90 for shipping and that I would have a chance of enrolling in their continued program if I liked the program. I ordered the product for my 74 year old mother that did not have a debit card. I received a letter stating that my debit card would not allow for the payment of their product. I called and spoke to a man indicating that I did not enroll into their program and that I should not be charged for their product. This man told me that I owed for their product because I was required to send their product back to them and that I used their product. I did not open the package as I gave the package to my mother. I was not aware nor did my mother mention that this product had any letter in it indicating such an agreement. I have a copy of their advertisements that my mother gave me. Not anywhere on their advertisement does disclosure say that you have to return this product not to be charged for it. I told this man that I wanted to take this taken care of and that I did not want to be charged for the product. He did not listen to me.

This company is responsiable for running a scam on unsuspecting consumers with the," We did not recieve the jar trick." They advertise an anti-aging cream which can be used free,for 30 days. I sent the cream back in January of 2008 because I had a negative reaction and was careful to send it back weeks before the 30 day trial was over. I did'nt think to get a confirmation receipt from my post office to confirm that Hydroxatone had indeed recieved the jar. In august I got back a letter from this company saying i was dilequent.