Hydroxatone Reviews

This face cream is frequently advertised on television late at night. The ad states "free 30 day trial". It took me many times of watching this commercial before I finally decided to order it. My thought was, what do I have to lose, it's a free trial. If I did not like it, I could return it and owe nothing. My hope was that the product would be as good as they claim in their commercial.

Our Letter to the BBB explains it all: This was a "free" offer. They tried to bill us $200. We immediately returned the package. Three months later, we received a letter in the mail that we owed them the money. We called them and they said that we needed proof that we sent it back. First, we spoke to Manny at ext. **, then a person that would not give a name or extension number, and then Jeanne at ext. 611 to tell them that now we see it is a scam. Jeanne was so proud to tell me that they were BBB accredited (with the highest accreditation). Well, while I was on the phone, I was searching your website. The addresses you have for Hydroxatone, LLC matches exactly. And when I told her I could not find an "accredited" business, she told me it was under Hydroxatone/Urban Nutrician which I could not find at all. When I mentioned I was not going to pay and I would take it to the next level, all of a sudden she would close the account and dismiss the $200 that we supposedly owed. I thanked her, told her my findings, and hung up. This company is a scam! And they are using your name for a reference!

Hydroxatone does not work and when I called customer service, I realized that they are charging my credit card $76 per bottle and they have sent me six bottles. Are they out of their minds or very smart? What a scam. I asked to return them since they have not been used and the customer service rep told me I can return three but not the others as I had them since December 2010. Where does it say that in their promotion? All I can say is what a scam. I told him i thought you said it was good for three years and I never agreed to this. What a scam.

I am a former employee of Atlantic Coast Media Group or better known as Hydroxatone. I now volunteer my spare time at senior citizen homes in my local area. The reason for my complaint is simply awareness. Do not give your credit card information to the representatives you encounter. This company states that they can't see your credit card info and that it is safely guarded. That is a lie. There are representatives with major criminal felonies who have full access to your personal info. This is a serious issue and needs to go public. This company is filling their pockets on misconceptions and false advertising.

I ordered this product with a prepaid Visa gift card for the trial period. When I received it and tried it, it was ** and did nothing to help my skin so I called to cancel knowing that they had no card to charge anyhow. I returned their product and I'm glad that I did it the way I did. They are scam artists.

After filling out my personal information on the hydroxatone website (to get a free jar), I realized that this was a trial, and that I would be receiving additional jars of cream and be charged accordingly. So I clicked off the site and said, "no way". A few days later, I received a phone call from the company stating that I didn't complete my order, and after a very long high pressure conversation, I agreed to try the product even if it's against my better judgment. Since then, I have been receiving phone calls from an unknown number. After answering, I was thanked for ordering hydroxatone and was offered "free gasoline vouchers" for only $1.00!

I was very leery about dealing with this company due to all the bad reviews here. However, a wonderful manager named Ian resolved an issue in one phone call and has made me extremely satisfied. I would definitely do business with this company and recommend any one else to do the same.

I called for a free trial of instant effect wrinkle filler, as advertised on a TV commercial. The telephone call was answered by an automated service. After taking my name and address, it explained that I would get a free trial of the product and all that was asked is that I pay the shipping fee of $7.95. It asked me to say yes or no. I said yes. Then it proceeded to make another of AM/PM creams and I said no; but it continued with offer of 3 mos. at the price of one.... etc, onto a magazine offer.

Buyers beware.

I had been seeing for some time an ad for some wrinkle cream. I put off buying it because I thought it was a scam, but the ad eventually got to me and I thought "Free trial...just pay for shipping. Okay." I ordered with my credit card and got the package. Soon after I was noticing after I got off work several phone calls from an unknown number. About 3 to 4 times a day. I would try to call the number back to no avail.

I wrote before but capitalized all the letters, so I am starting over. I ordered the free sample of Hydraxatone from the TV advertisement. I received 1 bottle and no toner. I called Dale at the company and said I did not want to join and do not want the product. He gave me an ama number 887066. I have a return receipt from the post office that they did receive the bottle and some pills I did not ask for.

I requested my one "free" sample to try to see if product would work, made my face break out, and was sent 3 and charged by automatic deduction out of my checking for 3, there was no free sample. Called # on jar and told some put to stop sending the cream cause it did not agree with me. Told me to keep the one I tried and would credit for rest. Never happened.

This Hydroxatone product is a huge scam and somebody has to stop them! Besides that, the product is just simple cream and there is no miracle in it. The staff are running a huge money business with no fear. I called them after two weeks of getting the first order and made it clear that I don't want any further orders. They assured me that they will stop any future deduction from my credit card--it never happened. The deduction is still going until now, and the only thing which stopped is sending the shipment.

Had fee sample shipped for 30 day trial. Was charged $6.95 shipping to my credit card. If I liked product would be sent each month and billed $69.95. After two weeks of free trial tried to call to return and be sure I was not billed. Unable to get anyone on the phone. Held on phone once an hour.

After using product, I called to cancel. Guillermo told me to wait 30 days before cancelling. I since then took ill, was hospitalized and had surgery. I was surprised to arrive back home to find an additional shipment of this cream. I cannot reach a human at the 1-800 number and have sent an email requesting to return this product for a refund. This cream makes my face feel like sandpaper and irrates my skin. I am angry I listened to Guillermo. They do not tell you about their refund policy.

This is a tremendous pyramid scheme. I made the mistake of ordering a free trial by phone. They have been running the exact same ad for both products for about a year. However, they make it sound like this is new. They have several websites which they use, i.e., Smoother Face, Youngest looking eyes and more. I ordered the product from the TV ad against my better judgement. I didn't like the auto ship, which they say you can cancel. I was certain it was a scam. I gave them my American Express Card (since they are very honorable). Before I even hung up the phone, the company was charging my account. I called American Express and asked them not to accept any charges from the merchant, as the whole thing is so dubious. I believe they are making false claims which they cannot substantiate. American Express took whatever they charged off my bill and said they would not accept any charges until further notices. I called the Better Buisness Bureau to report the scam; however, I was unable to provide them with much information because there was no information.

I enjoyed both the product and the customer service I received. Not only did the agent go over the terms and conditions with me, but he also sent out some free products as well. I was happy to commit to the company and I often wonder how is it that so many people just don't read their invoices. The people yelling and screaming online are the same people yelling and screaming about everything else in the world that comes with a charge. We are adults and should act as such. Yeah, I may have to pay $139 but I'll have a working product that's actually worth over $200. Try to get that deal with Olay regenerist and see if you'll ever get a deal like that. Read, people. Read and listen.

There was this commercial on TV about Hydroxatone. It stated you can order a jar and only paid 7.95 for shipping. I contacted the number and there was a computer on the phone. later I received a telephone call from 267-841-0144. The lady on the telephone told me that I will receive one jar which is free. If I did not want them to issue a new order in 30-days, that I could cancel as soon as I received the first order. I received my order. There were three jars in the boxes. It stated the following? The order total 217.80. On Dec 08, 2010 you will be charge 69.97. On Jan 07, 2011 you will be charge 69.97. On Feb 06, 07, you will be charge 69.97

Saw ad on TV, ordered the product for 30 day "trial". Didn't like, returned. Credit card was billed 69.96 for 1st month, will be subsequent same amt each month November and December. Contacted the rude customer service, basically told they can't confirm I returned, so I owe!

I went into this offer with eyes wide opened. I understood I was being charged for the product, but also understood it could be returned within so many days. I was not impressed with the product results and called their 888 number for return instructions. I packaged the merchandise, used their "return number" on the box and sent it back to them, in August. This week (mid-October), I received my first notice from them that I owe them $139! Quite a surprise! I called their listed 800 number and was told that unless I could produce a receipt for the mailing, they would consider the merchandise not returned and I would go to collections.

The cream made my face breakout and the company is a scam. They offer products as trial then charge your account $69.00. Close them down.

I ordered a 30-day risk-free trial. I got enrolled in an automatic recurring shipment/billing program. I paid $67 for this first kit. The product did nothing for me, but I had gone past the 30 days so I was okay with not getting a refund for the $67 that got charged to my credit card. I got a second shipment because of the automatic program, which I had explicitly said I did not want to enroll in. I called to cancel that, then I found out that I owed them another $67 for the first kit!

I was a part of a trial offer for cream and then I received Vitamins without my permission and because they weren't returned in 30 days, I was billed for the vitamins. Now I am in collections and I have been hung up on once by an employee, disrespected by a second, and have made every attempt to speak with a supervisor but was told that they are no supervisors to speak with. They are only there for the employees.

I can't believe the lack of common sense people have when complaining about a product or service. If they listen (that's the keyword, listen!) to the advertisement you will never hear the word sample (why would anyone pay for the shipping cost for a sample anyway? It's a free trial to try a product before paying for it.) The reason some people think it's a scam is because they don't listen to the terms and conditions when ordering and they don't read the invoices when they receive the products.

My mother's experience is almost the same but when she told me what she ordered is Hydroxatone. I told her she just made a big mistake by ordering this product and giving out her debit card number. I immediately had her call her bank and cancel the card.

I ordered a free sample and ended up with a charge of $140.35. And they said that on the bill, my 30-day free trial date will be up on Oct. 7, 2010. I didn't receive the box until Oct. 9th, 2010. Customer ID #**. Invoice #l 111Da0aa2343df75a. Physical damage is they cheated me with the free stuff, and charged me for a bunch of other stuff. Then made my cancellation date before I received my shipment!

Web ad: We have sold our 1,000,000th jar would like to make a free offer to the next ** people who respond. I received a bill for $69.99 for each of the 2 jars sent to me. I called and asked and was told that wasn't paying for each jar today but that after 30 days I'd have to pay. I suppose in some fantasy world this "free trial offer" would mean that I'll be billed later but that was not the way the product was presented. These people are crooks and they know that the ad is ambiguous.

Okay, you people really need a reality check. The deal is a free trail which is what you all received. It's not a free sample. It never says it's a free sample. It is a trial. A trial is a period of time. You pay shipping and handling up front and get to use the product for 30 days. If you keep the treatment passed the allotted time, that's when you get billed for it. The reason you receive a 60 or 90-day treatment is because that's when the maximized results come. The reason only 30 days is allotted is because that's how long it takes to see the beginnings of results and the customers are given a chance to try it and see the results before they decide whether or not to buy it. You can send it back after it is used and not pay for it as long as you call within the 30 days. That's the deal

I ordered this product per phone. I was told that the trial would be at no charge. Today, I came home to find the order on my doorstep. Inside the envelope was not a sample but a two-month supply of the product. Also, a note that they had billed my AMEX card for $77.90. I have called them and advised them that I am sending the product back tomorrow. I have called AMEX and advised them that I do not want any other charges by this company on my card. I want my refund. I will never order anything else off the TV again. Times are hard and the economy is falling rapidly. The person that called me on the phone pressured me and was rude. It was a man and I repeatedly told him that I did not want the product.

My mother, whose financial affairs I take care of, ordered this product without telling me. They took the money out of her account and placed her in an overdrawn. When I called and talked to Jamal, he told me that there was still going to be $69 taken out on October 28th. I explained the situation. My mother draws mental disability and is on a fixed income and is sometimes unable to tell you what day it is or who she is. He told me that all he could do was waive the October payment. I asked about getting the rest of her money back and he said I would have to talk to a supervisor. He is supposed to call me back within the next 24-48 hours. Jamal was rude and arrogant. I am going to report these people to the Better Business Bureau!

I canceled my order several weeks ago and I noticed that they were still charging my account $69.95. When I called, they were rude and told me I was being irate and cursing at them when I was not. I asked to speak to a manager and I was told someone would call me back in 2-3 days. All I wanted was to get my money refunded and I was told that the best they could do was to give me store credit. I still have not received a phone call from a manager or any credit.

I ordered this product for my mother and it is ridiculous. First, I was on the phone for 25 minutes with a ton of other offers that I didn't want on an automated system, and by the end of the conversation, I was extremely frustrated. After getting the product (and spending 8 bucks to get it), it didn't work. So, my mother called back and they said that would be that. She works at a bank, and after the call, immediately closed her old account and opened a different one. After this, they sent tons of mail saying we owed $160 bucks for a month of the new hydroxatone. We ignored it because we had received no product. Finally, I had to call because I received a threatening letter saying I would be reported to a "bad credit office" and finally a "third party collections agency", over $160 for a product I didn't get. Upon calling, everyone I spoke to was rude, threatening and gave me no answers to my questions about the "collection agency". Do not trust this company! They are so full of ** and will put you through **!

I take online surveys and I get a few free things to test. Well, I was sent an ad for hydroxatone telling me I only had to pay $1.99 for the product. It said nothing about free trial period. I get the product today in the mail and it had a bill for 161 dollars and some odd cents. I was very very mad. I did read the ad and I know it did not say free trial period. These people are a scam, they ** you in and try to rip you off.

I ordered this product under false pretenses. They say you will only pay 7.95 and little did I know that they will try to get 69.00 after the first 30 days and another 69.00 after that. This is a scam and I made them aware of it so I called to let them know that I was returning this item. They are telling me if they don't receive it back in the allotted time they will still bill my credit card company. They are full of **. The product does not work.

I answered the phone to a free offer of this product, stating that I just needed to pay the shipping and handling fee. I believe what the individual stated but within 30 days they withdrew $69.35 from my account for the price of the product. I was never informed of that decision and would have never paid $69 for a product that does not work. There are quite few complaints against this product and their customer service only states what they said the person indicated over the phone. It was not true. They are not offering anything for a free trial or for free period. They are misleading you by phone and their commercial.

I ordered Hydroxatone facial moisturizer. They offered me other products and I told them I was not interested. They sent them to me anyway (vitamins, gas saving cards. ) I was told it was a thirty day trial for the moisturizer, before they would charge for the product. I returned the product within the thirty days, and they charged my account anyway.

I ordered the Hydrolize eye cream for my dark circles. It didn't work, so I sent it back according to the instructions given. The company charged my account although I had returned the product. They stated I only returned 2 bottles instead of 3. However, I know I returned all 3.

I saw their ad on TV and called them to check about the product, which they said was a free offer. It was going to cost $8 for S&H, I said no thanks and hung up. They must use a reverse directory because they had my address, and home phone number which I did not give them. In the next 3 days I got 4-5 calls from them wanting to sell me the product, I told them no each time and hung up. Today I got mail from them, they do not give up. I always go on the internet to check these companies before I order, 95% of the time they are scams. I am not out any money just the time dealing with them. They are a scam.

I saw the advertisement for this product called Hydroxatone which is supposed to reduce under eye dark circles a well as other facial skin repair. I was told that I only had to pay for shipping and handling. Even though I cancelled the product well within the 30-day time frame allowed (and because I had not yet sent the box back), I not only would still be charged, I was also told that I would receive my next bill for $79.00 in a few days. I said no. I said that I wanted my money back since they had not kept their word in their own public advertisement. They still have not given me a tracking number. "The best we can do for you is stop or cancel next payment though you will not get reimbursement for trial purchase items. You just have to send back the unused products within the next three weeks," I was told. However, I cannot return the items without tracking numbers. They will only answer calls pertaining to purchasing orders. This is a scam!

This is pretty much the same story that I am hearing from everyone else. I was told that mine was a ‘Try one for the shipping cost, and receive one free’. When I received mine, the reason that I decided that I didn't want it was because of the advertisement of ‘try one and get one’. When my product came in, there was a bill with it of how much would be owed if it wasn't cancelled in 30 days. The bill stated that the amount was $96.00 but one jar only costs $42.00 so they weren't giving me anything free because I had already paid for the shipping and handling so my free one wasn't free. Also, I dealt with the same thing as far as trying to get an RMA number. They wouldn't ever send me one and I couldn't get anyone on the phone once I chose the option of canceling the product.

This product was suppose to be free except for shipping and handling. Then I was suppose to receive a $20.00 Wal-Mart card and a $25.00 gas card, which I never received. I was charged $140.85 for a free except for shipping and handling product but it wasn't free. Then they charged my account for another month, which I stopped them. After I called Hydroxatone today, I was told by Megual that had I have paid the membership for American Leisure and Easy Saver (the third party that was suppose to give me the gift cards) and that the gift cards would have only been about $5.00 after paying the membership fees. What kind of rip off is this? They will not give me a return authorization number and I want my money back.

Please see my email from this company that defrauded many. I've had to close my bank account. They charged up and they never delivered any product and the post office has confirmed that the tracking number given is invalid. Please help me stop them, for they do this to someone else.

I order the product on a trail basis, tried to return the product as requested and it was refused. I told them to stop order and not charge my credit card, but they have done so anyway. They need to be stopped and I want my money returned!

Is Consumer Action Group working on stopping Hydroxatone from billing customers for a product they don't want! I too was billed for my "free trial offer". No where in their ad does it say that they will charge you for it. Make them stop! How can they continue to get away with this scam?

I asked the rep to please cancel my orders for this product, as it has broken out my face, with tiny pimples. She said the order would still go through and when receiving the shipment I could cancel then! My shipment is not due until August 16th! ! It claims I can cancel at any time! I do not want them to use my account! How do I stop them before this date?

I was told it was a free trial, no risk. Lie! It is not free, charging me a fee of $69.95 to cancel free trial.

My wife called the toll free number advertised on TV She apparently got a recorded voice that asked her a bunch of questions she replied no to. She agreed to the free trial offer for $7.95 shipping only. She was unaware of any recurring charges. Today, my card was billed $59.95 for product. Needless to say, my wife was unaware this was going to happen since she agreed to the free trial with shipping only charges. I called the company; they refuse to return my money and in fact, intend to charge me more. It's a rip off, scam, deceptive business practices, call it what you wish, I hope others will not be ** into the scam.

I ordered a "free trial" and eventually got charged over $100 for this on my Discover card. This product does not work, is way too expensive, and has nothing but false promises written all over it. It had no effects whatsoever, therefore, no changes in these dark circles under my eyes.

Their add is misdealing on TV. It is not free and I nearly clicked to get it with only the ship fee. Then I did not check the agreement and that is when I read their bull. They ended to say on TV that if we like it, those jars will be paid for in full. They are terrible for doing this. It is way too much too.

I purchased the initial trail which states that you can cancel any time before the 30 day trail. Two weeks after I received the item, I called the toll free number listed and canceled it. I was told that no other products would be sent to me and I owed nothing else. The following month, $69.95 was charged to our card and $6.95 for shipping. They charged the card on 6/2. On 6/18, I called and spoke with Kim who once again told me that it was canceled and I would not receive another package and if we did not return the package, then we would be charged. It took until the last of June to arrive and we returned it.

I answered an ad sent to me on a postcard about a free 1-month supply, just pay shipping and handling. I received 3 jars of mediocre face cream that was no better than Walmart Equate brand moisturizer. My next bank statement reflected a $119.00 withdrawal from Hydroxatone. When I called the customer service number to inquire, I was told I had agreed to purchase 3 jars every other month for this price when I ordered the 1-month supply. I said I did not order this and was refunded my money.

I called to get info on this product. They shipped out 3 bottles. I had to pay $12.95 shipping and handing charge. Then the salesperson told me of something for hair, nails, and skin. I told him I was not interested. This got sent free, anyway, for $3.95 shipping and handling. So now, this free stuff has already cost me almost $17.

My boyfriend knows I hate my stretch marks and seen the commercial for the stretch mark cream. It said the first 100 people get the 1st product free or something like that (I didn’t see the commercial but that’s what my bf said). But when I had called, it said I was caller 84. They shipped me 3 bottles, plus I sent back a card that said I would also receive a stretch mark stick. I only paid shipping and handling for the bottles and the stick was free. Now I think it did work a little bit but not like I wanted and far from what they make it sound like. I kept the 1st bottle and paid for the second bottle and wanted to send the third back and cancel my account.

I too was scammed by Hydroxatone. They had an offer, try it before you buy it. I paid $7.95 for shipping and handling on my credit card. I tried it, didn't care for it, and sent it back. They gave me 3 bottles, I sent all 3 bottles back 1/2 of 1 bottle used. I called them and told them I wanted to cancel. They told me to send all the bottles back with a code on the box for return. I did this priority mail within the time they told me and they took $77.89 from my credit card before I finally cancelled my credit card. I don't know if they took more. I just asked for my credit card statement to check it out. They would still be taking money off my credit card if I had not cancelled and I don't even have their product.

I ordered trial size of cream on line. They have continued to ship more and more and charge my account $66.96 plus shipping. I am retired, have tried calling, returned the merchandize to no avail and have requested a refund. HELP. They have given me return author. # etc. Nothing seems to help. I am again shipping another package back to them requesting a refund. I cannot afford $66.96 as I am on social security. I am shipping another box back to them today. Please help. This is a SCAM.

I took the liberty of ordering this product for my wife. It claims to be a wrinkle reducer when in fact is really just a moisturizer. In any case, when she (my wife) was advised what I ordered on her behalf, she was less than pleased. Whoops. I called to explain this to the company rep who claimed to fully understand and assured me she would cancel my subscription. Well, less than a month later, my Capital One credit card was charged approximately $75.00 dollars for my cancelled subscription and we received no product either. Pure theft in this case. Numerous attempts to contact company reps were fruitless. Explanations given were, call this number, wrong department, I am not authorized to issue refund and on and on, everything but satisfaction. I will be calling Capital One today to formally dispute the charge. On a final note, the small sample size of the product was not what was promised in the add and is simply a moisturizer. Thank you for reading my complaint. $75.00 charge to my MasterCard without delivering any product at all. Pure theft!

On Friday, May 7, 2010, I ordered their free trial offer for the $3.95 shipping & handling fee for Hydroxatone. I was to receive one bottle of cream and a free bottle of toner for trying the product. Today my account was hit for $139. People that know me absolutely know I would never authorize a charge like that for a product I had never used before I am extremely upset about this charge! I tried calling the company but they are closed for the day.

I, too, am a victim to this ridiculous scam. My experience was common to the complaints I am reading. I called to take advantage of the "free" offer; paid $12 "shipping and handling fee". I specifically refused the offer for auto shipments twice during the conversation I had with a woman (I had responded to a late night advertisement). The exorbitant price they later charged me was not mentioned at all. To my dismay, when I received the "free 30-day trial package, there were three jars instead of one. I used the product which did not work (I have some hydroxy cream from the dollar store that works better). Before I could return the unused product I received another three jars! Digging through all the papers that were enclosed in the original box I found a paper, in small print stating that on three separate dates they deducted $69.95 from my bank account.

I ordered this Hydroxatone product after seeing an add on TV for a free 30 day trial, and was to receive a "free" 30 day trial along with my "special" free gift of a full size toner. When I called to place my order, they were more than helpful and cheerful and explained to me that all I had to do was pay $7.95 for the shipping and it would arrive in a few days.

I ordered this product on the phone sometime around mid February/March of 2009. I asked the phone representative specifically, "So, whats the catch?" She responded with a laugh and said to me that, "The first shipment is free. All you have to do is pay the shipping of $12.00." I said okay and gave her my credit card information over the phone.

After calling for the free trial, my bank charge was $179.00. Then I received three additional charges for $89.90 and $12.95. Products were returned and still no refunds!

I heard about Hydroxatone on the radio about a free trial, so I called about it and I was told that I didn't need to purchase unless I liked it. It was just a free trial, I only need to pay shipping and handling. I used my debt card, then money started missing from my account, when I inquired with my bank I found out it was this company. When I called to cancel, they told me that they were going to continue to take money out of my account. So, I closed the account and now i am getting letters that I'm being referred to their bad credit office. I don't need this on my credit. I have worked too hard to get my credit to where it is now. Can you help or hurt my case please respond. Thank you.

I don’t even know how this Hydroxatone company is allowed to do business. They reel customers in by offering free samples in order to get your credit card information and then they bill you each month. When you call their customer service, they give you the run around and hang up in your face. You can try calling them but I guarantee you it will be a waste of your time. I’ve gotten numerous letters from them stating that I owe them money when I canceled this frivolous transaction immediately after receiving their product.

There actually is still an advertisement on television about a free trial at your own risk on this product, only pay shipping for $5.99. So I give the representative my debit card number. I did not give permission or made any arrangements for any purchases, except for the $5.99. I was sent the free trial, which I did receive. Without any contact or permission, they went back into my account on 02.19.10 and withdrew $67.99, which I did not realize until I received my bank statement. Then on 03.15.10 1, I received a small package of this product I did not order.

I ordered the $6.95 trial. It irritated my skin. I called immediately and was told not to worry, to keep it as complimentary, and that my subscription is cancelled. I spoke with Alisa (X 544). This happened around 10/2/09. I received the product on 9/9/09. I cancelled on 9/10/09. Then I just received a bill in the mail today, 3/15/10, for a bill for $224.54.

I ordered my free trial on 2/13/2010 and was immediately charged (2/14/2010) for the shipping and handling. However, I have never received the trial. I called and was told it was delivered and to call the post office. During that conversation, I cancelled any further shipment (well within the 30-day time frame). It will be interesting to see if I am billed. Not to the BBB site.

In December 2009, I ordered hydroxatone after hearing their ad on the radio. The only thing l remembered was l will get the product for 30-day free trial. I received a package with three jars in it. My reaction was that it's a lot to use in 30 days; it must be a cheap product. l tried and didn't see any improvement but some rash on my face but I decided to keep it and pay $69 to avoid the possible dispute of returned but not received kind of issue.

Hydroxatone is a scam. They are a bait and switch scam. They tell you that they will give you a free 30 day trial supply of eye cream for only $6.95 (shipping and handling), they say nothing about automatically charging your credit card $69.95 every month until you get the product and the invoice. Then it says if you don't want the product to return product (empty or not) within a 30 day period (you call customer service and they give you a RMA - return merchandise #).

When I signed up for the free trial of one jar of Hydroxatone in October 28, 2009, it was my understanding that I only had to pay for shipping and handling $13.90. And when I tried Hydroxatone, I broke out with a rash on my face. This made my appearance worse than ever. I stopped using this product and called to cancel.

I was billed shipping on 12/3/09 for $6.95; it was for a trial, which was never received. I remember that the ad indicated six to eight weeks, so it may still be on the way--not going to happen. On 1/10/10, I was billed $69.96 for the next shipment, which was also never received. Martha confirms that the post office has not secured a delivery and will credit my account. We'll see. They seem very clever with quick billing, and no product to back it up.

After reading many consumer complaints I realized I had a similar experience. I, too, called for the 30-day free trial of Hydroxatone and was told I would receive a free 30-day trial but would have to pay a small shipping charge of $7.95, which I paid with my debit card. I was told that if I liked the product I would be charged $60+ for it. If not, I would return it at my own expense. Unfortunately I fell for this. To my surprise, I received 3 jars of the product (two shattered), with a bill showing $60.00+ was due each month for three months. I called to inquire about why they sent 3 jars and I was told that was the "norm".

I was charged $6.95 to my bank account for an order that has yet to be received. When I called to request for a stop order and refund I was told to call Customer Service, which I had tried several times only to go to voice mail. Gentleman is not a term I would use for Joe 143 since he laughed when I spoke to him in a professional manner. He was especially amused when I mentioned Consumer Affairs. Your website seems to be riddled with the company's scams. Please see what you can do to make sure they do not access my account again and to also refund what has been taken from me.

The same as other comments found on this website, I too called in from a radio advertisement, received the product, to which the free trial policy stated 30 days from the date received. Upon trying to cancel and return the product, I was told (sales rep named Victor) that they were going to charge my card anyway because it was beyond the 30 days. I advised them that I was not keeping any of the products and that I was returning both bottles that they sent me. I also advised that I would dispute any charges made to my credit card as I was revoking any permission implied or otherwise for them to charge my credit card.

The company is charging me for a product that was returned - as advertised. Upon calling to inform them of the return, I was told that they had a record to my return and I was responsible for the payment of $149.70. At that point, I wrote to the company requesting a copy of the transcript to confirming what procedure I was told to use when canceling any further business with Hydroxatone. To date, there has not been a response. However, I continue to receive invoices in the amount of $149.70. I would appreciate the assistance of your office to rectify this unfortunate matter.

I ordered Hydroxatone's product through an ad that was advertized as a 30 day risk free trial mentioned under promotion code ** and ** by calling the number **. I spoke to Mark and he indicated that I would have to pay $42.90 for shipping and that I would have a chance of enrolling in their continued program if I liked the program. I ordered the product for my 74 year old mother that did not have a debit card. I received a letter stating that my debit card would not allow for the payment of their product. I called and spoke to a man indicating that I did not enroll into their program and that I should not be charged for their product. This man told me that I owed for their product because I was required to send their product back to them and that I used their product. I did not open the package as I gave the package to my mother. I was not aware nor did my mother mention that this product had any letter in it indicating such an agreement. I have a copy of their advertisements that my mother gave me. Not anywhere on their advertisement does disclosure say that you have to return this product not to be charged for it. I told this man that I wanted to take this taken care of and that I did not want to be charged for the product. He did not listen to me.

This company is responsiable for running a scam on unsuspecting consumers with the," We did not recieve the jar trick." They advertise an anti-aging cream which can be used free,for 30 days. I sent the cream back in January of 2008 because I had a negative reaction and was careful to send it back weeks before the 30 day trial was over. I did'nt think to get a confirmation receipt from my post office to confirm that Hydroxatone had indeed recieved the jar. In august I got back a letter from this company saying i was dilequent.