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The facial products make a considerable positive difference to the complexion of my face in terms of reducing wrinkles and revitalising the skin on my face.
The bad:Like many others I responded to the offer of free samples.
The samples arrived and it was after this that the problems started.
Over a period of several months Hydroxatone made many unauthorised deductions from my credit card account amounting to several hundred dollars. And what products did I receive for these unauthorised transactions? None. So let's call this for what it really is. These unauthorised transactions were a deliberate and intentional theft of funds from my bank account. The only way I could stop the theft was to cancel my credit card which I did.
Would I buy Hydroxatone products in the future? Yes I would without any hesitation just, so long I didn't have to use my credit card to pay for them. Why would company that has such good products resort to theft and dishonesty to market their products? And last but not least Hydroxatone still has several hundred dollars they stole from me. What do they intend to do about it?
I am amazed that they are still getting away with this. About 8 or 9 years ago I responded to their advertisement for people to participate in a free trial. Within minutes I realised my mistake and attempted to cancel the order. Their contact details were bogus. I cancelled my credit card but still received the products in double quantities. They called to harass me. I checked all sites where they advertise and found that all the testimonials were also bogus. I left reviews on all sites saying so. The reviews were quickly removed. Then my email inbox was bombarded with spam, ** etc. Funnily enough, the products weren't too bad. But due to their dodgy business practices I would advise everyone to order up big, then cancel their credit card. It serves them right.
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After ordering the FREE trial product I soon discovered, after it arrived, that it was $70 a jar & they had sent 2 jars. After postage I was effectively up for $153.00
A few days later I decided to cancel the order, OMG, the phone call that followed was the most bullying, sly, underhanded, deceptive piece of salesmanship I have ever experienced. I had to be extremely assertive & eventually hostile, demanding I send the product back. Thank God I kept the packaging. What a horrible experience. I hung up & posted it back immediately. Let’s see what happens with my credit card???
A survey for ANZ bank took 20 secs and probably was a scam and not from bank. The free gift offered came up as Hydroxatone face cream and $1.99 postage for free gift. Credit card details for post were needed. Package came and I did not take time to read the paper invoice in box. Later read this was a scam on review sites and that money would be taken from credit card unless products were posted back unopened. I cancelled my credit card. Sure enough email came wanting $69.95 as credit card declined. I sent email back saying credit card was cancelled and no further orders of Hydroxatone to be sent. I then got email wanting $180USD as this was the price if further orders were not to be accepted. So $180USD for 2 face creams and a few pouches which I thought were a free gift for doing a customer survey for my bank.
This is the first scam I've ever been caught in, it was frightening. I, like many others, thought that I was only paying a very small amount for postage for some cream to use as a trial to see if I liked it. I was shocked to discover they were going to take payments out of my credit card provided, 2 x $70.00, as per two shipments of products over a designated period of time. As soon as I got those messages, I cancelled the order (within 24 hours) but had to send copious amounts of emails to get my point across and to aggressively demand that absolutely no products would be shipped to me or any further money taken from my account.
Firstly, they tried to just take my email as a cancellation for the FIRST shipment, saying they would still send the second shipment and I would just be charged 1 x $70.00. It was all very confusing and if I wasn't so assertive and demanding, even letting them know I would consider legal action, then I would have had to just "suck it up" and pay. Thanks to this website, I was able to see that the company rips a lot of people off and this gave me the confidence to fight my battle and have everything cancelled. Luckily, I had read these reviews 24 hours after making the order, before anything was ever shipped out to me. Not fun to feel powerless over your own money! Yes, the customer service via email is shocking.
Like everyone else on here I thought because this offer was attached to a reputable company I was safe from a scam. They have charged me $300.00 Canadian for the samples. When I phoned I was told I was supposed to have cancelled within 14 days. I don't believe I had even received it within that time frame. Hard lesson learned but why aren't women's magazines or online women's blogs warning us about this? They're doing business under different names too. I agree with a reviewer further down thread that 60 Minutes might like to do a piece for television about this.
I was informed by Alan ** this Hydroxatone Under eye Formula would cost me $1.99. If I wasn't happy I could cancel further orders within 30 days. He gave me a number to cancel ** to which is nonexistent!! I received the package after two weeks with a Free Toner, two jars of the eye cream and also a 90 second Wrinkle Reducer! I called the 1800 839 438 to cancel further creams to find they wanted a further $48.71. Spoke to Lindsay, he said I needed to send these all back other than the toner as this was free! Before the 30 days was up and I would be reimbursed this amount! I told him this does not mention returning creams even if they have already been used! on the Terms and Conditions!!
He gave me an address to post back, did not want to discuss this issue!!! DAIPOST P.O.BOX 535 BRAESIDE, VICTORIA AUSTRALIA 3195. I have read a lot of feedback and now unsure as what to do as this company still taking people's monies from their credit cards, even when the items have been sent back!! I will be contacting my Bank for sure!
I fell for this SCAM. I ordered the "free samples" and paid for shipping. After that I read the reviews on this page and decided not to use the product. If only I had looked up the product online before giving them my credit card number! When the "free samples" arrived, I rang (Australia) 1800845631 which was answered by "Rona, **". After trying to talk me out of returning them and offering me a half-price deal, she said I could return the samples at my cost, and gave me a due date. She gave me a consignment number that formed part of the address in Victoria, Australia. I wrapped the samples and included a copy of my invoice. I went to the Post Office immediately and sent the package by registered mail so I have proof of sending it (AUD10.55). I have read on this page that others have had deductions off their credit card despite returning the samples quickly, but have proof of doing so, so I am now ready to challenge any deduction.
I saw this advertised on Facebook & sent off for free sample. It was advertised under well known Australian companies, so I thought it wasn't a scam. I received sample - not what I requested. I was then charged for product - $100 Australian. I cancelled my credit card so they couldn't scam me for more money. Am now receiving harassing phone calls, for another payment for same free sample.
Have had exactly the same issues with other reviews. Only way to stop the scamming is to cancel your card with the bank. It is not fraud so the bank cannot do anything other than cancel further transactions. You can contact disputes in your bank and try and recover costs but this is a lengthy (45 day process) and no guarantee of reimbursement.
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