Hydroxatone Reviews

I ordered a "free" trial of hydroxatone which arrived & caused an allergic reaction to my skin. I phoned the number listed & was told by the person on the other end that if I wished to return the product, I would have to send it to Scotland from New Zealand, i.e., halfway around the world!! Otherwise, "I would be regarded as a thief" if I didn't return or or pay half US$69.99. The sales person was obviously trained to be a smooth talker but got quite nasty when I said I had just googled hydroxatone & seen that more than a few customers were unhappy, & hung up on me.

I applied online to purchase the "Free Sample" with the only charge to be postage. I gave my credit card and goods arrived from USA to me in North Queensland Australia. However, upon reading the small print on the delivery docket it stated that I would be further charged $69.95 via two monthly debits... This was not what I had agreed to. I also had applied for another product to use in conjunction with this Hydroxatone called "Bellaplex". The same thing in the small print when this product arrived. Consequently, I attempted to call the phone numbers listed to no avail. I then wrote an email to both customer support centers. After about 3 days a response came back, advises "My Account" had been closed as per my email request and that my account balance was zero $0)... I was advised to keep the products for my inconvenience and trouble... It is important to note here that I had received TWO full size products in both Hydroxatone AS WELL as the Bellaplex hence the ridiculous amount to be debited of $69.95 x 2 = AUD$139.90 Plus postage in Jan/14 & Feb/14...

I agreed to try a sample trial for the total amount of $1.99, but at first $7.95 came out of one bank account and then when offered another trial, I agreed but had to use my other Visa debit card. They have taken the $1.99 out of it and also another $142.00 and I have tried contacting them but it keeps saying that the mailbox is unattended so there is really no way I can contact them, even though they sent me an email saying they could not ship my order as they didn't have my details, so I thought good I was safe, but then the money came out of my card and I still can't contact them as the email address is a scam.

This is scam products. It will ask for your credit card number when ordering and will say "it will only be $1.99". Oooh boy that is a TOTAL lie. I called to cancel the membership and it was never canceled when I get the second shipment without me ordering it so I called customer service to return the product and it was impossible to to return it. In order words this is a BIG SCAM. PLEASE BE CAREFUL WITH THIS IT WILL MESS UP YOUR CREDIT ****

My Wife responded online through Facebook for a free trial of Hydroxatone Anti Wrinkle Cream provided we pay $1.99c for the postage to receive the samples. In good faith, we gave our Visa Card details to pay for the $1.99c postage, only to find ourselves charged US$69.95c (AU$72.84c + AU$2.18c foreign currency conversion fee). We regard this behavior as deceptive conduct and as false and misleading advertising by Hydroxatone in that it falsely purported the trial to be free other than $1.99c for postage. We at no time agreed to pay for anything other than postage of the product for trial and have reported it to our Bank for further investigation as a fraudulent Visa transaction. Suggest nobody has anything to do with these people.

I've been trying to reach the company for two days to follow-up on a recent order. However, the phones seem to be out of order. Any information on this?

After trialing and having my credit card debited for samples which now I wish to cancel, phone number has been disconnected **. Can anyone let me know if they have other numbers so I can cancel.

Hi guys, this company is not what it shows to be. They advertise the wrong items. I have ask to be send the face cream and eye cream and they send me a cream that is a sun screen and a body lotion. Hello, where is what I have ask and I was charge $139 not once but twice for something that I didn't get. I had to cancel my card as they will keep sending things without my approval. Be careful they are scams. I just find out they charge card for another amount of $139 for something I didn't ask.

Sent away for trial which I did not receive and then checked my account and 2 lots of money have been taken out for no reason and still nothing. A scam that I hope you can rectify.

My daughter got online and fill the order information about the Hydroxatone products RISK FREE for 30 days, only $1.99 for shipping. She told me about it after she done the online order in couple days after. I called them up that I don’t want the products but he said it's already been seen. So I said I will just send it back and so I won’t get charged. Anyway I still got charged after I talked to them already that I don’t want it.

I ordered this free trial. I made sure that there was no cost involved except postage; I had ordered these items firstly for my mother (age 84). Please note these items were ordered and before my cancellation of my trial (for myself) and of course before I saw a link to this site. I have given these items to my mother but she is not happy that these are not a trial as stated on the Facebook site and does not want to use them. So please cancel both subscriptions to Burnice **. I am happy to return the items to you (even though it was FALSE Advertising) but as I had to pay for postage, I feel it is only fair that you reimburse me for any postage costs I will incur.

I feel compelled to write this as I've read so many testimonials stating that ordering the free trial of Hydroxatone and Bellaplex is a scam. I have found it to be otherwise. I received samples of Hydroxatone and Bellaplex a week or so ago. I tried the products for the week and decided I didn't want to go ahead with the scheduled shipment of more product and consequent charge to my credit card as the products have caused a patch of dermatitis around my nose area.

Hydroxatone cold-called me. I was on a job site and unable to give enough attention, and answered their questions unthinkingly and gave my bank account number, which is completely my fault. They sent me their crap and I thought big deal, $6.00 for crap I don't want and won't use. I didn't feel it was worth the hassle of messing with it to return it. Then I started getting notices in the mail for $139.90, and now the notices say they're about to send it to a collections agency. I understand that it was my fault that I spoke with them and gave them my account number, but I was taken off guard by their cold call. Now I have to pay them their money or it'll mess with my credit score. I just wanted to let people know that if you get their stuff, send it back right away!

I did a survey online from a reputable shopping site that promised a free gift. When I saw it was only a $1.99 shipping fee, thought it was a bargain. Not only does Hydroxatone say it's a "FREE TRIAL", they call it a "RISK FREE" TRIAL!!! I click on the small "policy" tab. Then found $69.21 debited from my account. Even if I'd read that I needed to cancel within 30 days, I still find it very much a contradiction of terms to call it a "Risk-Free Trial".... That is a total lie!

I responded to the free trial offer. My circumstances have changed and I am not going to be here to receive the products. I also will not be able to afford to pay for them, should I choose to keep them. I was trying to find a phone number that worked and eventually did. Phew, after reading others' reviews (which I stumbled upon - looking for a phone number), I was getting a little worried. I managed to speak to a lady who allowed me to cancel and said that no further charges (other than the $2 postage) would be charged to my account (I may alert my bank to be sure). I just wanted to share the phone number since it's SO hard to find. Calling from Australia 0011-1-888-621-4043. Here's hoping it was as easy as it seemed.

Paid for trial product, product not received. Have sent several emails, no response. Have my next credit card statement. They are now making fraudulent charges. Phone numbers do not connect, emails are not responded to. This company is disgusting.

Like others have reported, I responded to an "offer" and found out just how dishonest this company is! On 8/26/13, I spoke to a customer service woman named Helena about returning the product that I had purchased through this trial offer on 6/26/13. She said it was more than 30 days to cancel. In the fine print, they say they will charge you $69.95 at both 30 and 60 days after receipt of the shipment. I was wondering if I had received another shipment and couldn't recall that I had. Helena would talk over me and not let me get a word in. I finally became appropriately angry and told her to let me speak. She kept calling me "Ma'am" which I dislike and I told her to stop calling me that. After her "explaining" their policy (which she didn't explain) she kept reiterating that I had to pay the second payment for the products I received from them.

Last night after filling in a questionnaire from Reader's Digest that I trusted & have dealt with for years, I was told I had a prize as a thank you. It came up with this free trial for Hydroxatone. I don't even use wrinkle creams but thought maybe I could pass them on. It cost $1.99 for P&P which I thought was reasonable. I so wish I had googled it first! I didn't realize it was an American company so postage is higher with the exchange rate for one, but after filling in my credit card details, it came up I had ordered $139 worth of products, which I didn't know I had! I tried contacting them with reply emails to cancel the order, but all I got was an email saying the product had been shipped already!! I cancelled my credit card this morning so they can't charge me the full amount. They had already charged P&P though. The man I spoke to at the bank googled it & told me there were many others caught out like me! If anyone else fills in questionnaires & thinks the prize is free, don't go for it. It will be a costly mistake to make!

Having been very worried after reading all of these reviews, I decided to ring up straight away and cancel. I spoke to an American man who was quite nice, he asked my name, etc., had all my details then asked what I wanted, to which I just said I was not happy with the products as they caused me some irritation, and I wished to cancel my free trial. He got a little annoyed at this and said I only used it once, so really could not know, to which I said I had actually tried 3 times and was not happy with it. I was put on hold for about 2 minutes, and was told my orders were cancelled and I could keep the products to say thank you for trying them, or give them to a loved one to try as it would cost too much in shipping and taxes to return back.

I purchased Hydroxatone cream and Luminique 90 second wrinkle cream online, it was under the free trial. I understood (as I read the fine print) that I would be charged in full for the products (unless I was not satisfied and I applied for a refund) and then I would be charged again every 3 months and sent a refill of the products. The Hydroxatone was about $80 and I opted for some extras (inc Luminique) which came to about $139. I was told on Facebook that Hydroxatone worked best when used with Luminique. After I bought them I went online and saw all the scam websites against the company. I was so worried so I tried to phone the company but could not get through. I called my credit card company that night and put a block on my card (after they had charged me the $139).

Like everyone else I accepted their offer of a free trial. When I saw my visa statement I almost had a heart attack. I had done this with several co.'s and my bill was quite large, it was at this point that I realized what a scam this free trial was. When I let them use my card it was with the understanding that the only thing to be charged was shipping and handling and nothing else. No one told me anything about monthly charges and shipments. I immediately contacted them to cancel the order and stop the charges and shipments. I also returned all of their products, which they now say they rec'd however they will not issue any refunds, because I TOOK OVER 39 DAYS TO RETURN THEM (WHICH I DID NOT!) but I can not prove it because I did not get postal receipts for these packages.

I ordered what I thought was the free trial, and I gave my card to pay for shipping and handling. I was out of town when it arrived and I didn't even open it within 30 days after it arrived. I have been charged $69.95 which showed up as a recurring debit. I called to cancel, and the rude operator advised that I cannot cancel because I didn't call to cancel within the first 30 days and that I had to pay another $69.95 before I cancelled. I don't even have $69.95 in my bank account! This is false advertising to say the least! I will be telling my bank to not pay any additional $, and if they send any product, I will send it back. Although, I read that other people returned the product and still continued to be charged! They need to be stopped!

I have cancelled and returned all products, and you still debit my account ILLEGALLY, going back as far as December 2012 and every month!

After cancelling the account, several payments were removed from my account ILLEGALLY!!!

I ordered a sample of hydroxatone a few weeks ago for $1.99 and I received the sample. Then, this morning, without my permission, $69.95 was taken out of my bank by these fraudulent people on 7/6/2013. I am so worried that these crooks might take more money out of my bank. Please help me.

Free $100 gift card, call 888-288-6083 showed up on my cell phone, so of course I called. They were having me sign up for Hydroxatone and other free trials. They made me repeat my debit card number about 5 times. And when I would say no to a trial, the guy in the background would hit the yes button. I canceled my debit card immediately because this whole wasted phone call is a scam!!!

Although advertised that you will get your money back if you are not happy with the wrinkle cream, that is not true. I was given all kinds of excuses, mainly that I did not have a confirmation of delivery (back to the company) on the order I sent back. I have checked and rechecked and the order number I gave them is the correct one. Bottom line, no refund.

I tried the risk-free trial on the understanding that I was paying for the postage on the product, not the product itself. I misread the terms, etc. I rang today to cancel (I believe unless I opted in I would and get the payment refunded back to my account) and with having to put on a lot of pressure over the phone to the person I was talking to, they agreed to refund the first payment and cancel the second one due out in a few days. I'm promised a refund back to my account within 5-10 working days. I'm on the phone to the bank now to alert them of this scam. The money should only be reversed as it is on hold until they claim it. Obviously they do not know the correct process. After a Google search, I found this site and signed up. I'm talking with the credit card team to get this payment stopped. Why do companies have to be so deceitful?

I never even ordered Hydroxatone. I got a phone call to ask if I ordered. I said that I had never even heard of it. One week later, two jars showed up. Invoice said they would charge my Visa card. I said, "You don't have my number." They said, "Yes, we do." I said, "Not from me." I requested the last four numbers from the card and the bank or company that issued the card. They said they were not authorized to give that information. I returned the product and cancelled my Visa cards. I also reported the issue to the local law enforcement. I sent an email to them and got an auto acknowledge, but no response. I'm just waiting to see what happens next.

I was just reading through their so-called happy customer testimonials from people and happened across 2 very similar, almost identical posts. Now that made me stop in my tracks and thought I'm going to type into Google if this product is a scam. Bang, look where I am. I just hope others reading them will notice what I noticed. Even the exact same exclamation and question marks looked very dodgy. Sad but true. We are all wanting that quick fix to look younger, but at what cost I ask? Below are the 2 testimonials from Michelle and Diane. I'd say they just saved me the hassle and time:

I cancelled this product about 5 weeks ago and noticed on my credit card two payments of $67.13 taken out for 25/3/2013. Again, this order was cancelled and I would appreciate a refund.

I ordered the free trial. What a sucker! I received these late last week after 4 weeks and decided not to even open them. I called today to get the return address and got a very rude and patronising Shelley, who told me the order had already been cancelled. This was not correct. I was billed for 2 lots of Bellaplex and one of Hydroxatone. It was the additional Bellaplex that I cancelled before I even received the trial products. The staff are clearly taught deferment tactics. I wish I had come across this before I ordered; I have learned my lesson. I will not be surprised if this appears on my credit card, but plan to advise the bank ahead of the billing date in an effort to avoid this. I will invest my money on local skin care products.

I ordered the face wrinkle cream and they had told me if I paid upfront the $139.90 plus shipping, I would get a third jar for free. So I wanted to try it. I ordered it and it came in time. I used it for a while and it did nothing, but made my face softer. After a while though, a certain part of my face was breaking out a bit. I figured it was because I was not using the right amount, so I tried a different amount. Still no difference. I cancelled it and asked if they wanted to send it back. They said, "No, keep it. We will cancel your future orders." The next month, I was charged $139.90 out of my account. I called them and told them about it. They said I never cancelled, so I told them again someone made a mistake. They cancelled it again and refunded my money.

I ordered the Instant Effect 90 Second Wrinkle Reduction treatment to try for the cost of shipping. I also tried the trial for Hydroxatone AM/PM Anti-Wrinkle Complex for $1.99. I was given 30 days to try the product. In 1 of the shipments that came, there was a return label that said clearly that I had a total of 45 days to return it for a full refund and that my account would be credited within 5 business days of receiving the return. Less than 30 days of the trial, I was charged $209.85 plus the cost of shipping to my credit card. I ordered the products January 6, 2013. I called them to tell them I didn't like the products on February 4, 2013. I was given a return number. They received the return on February 14 and refuse to refund the money. I don't recommend trying their products because they don't stand behind their return policy. This was an expensive lesson as I wish I had researched them before I bought into it. Now, I'm out over $200. I could have used that money on something that I actually like.

I do not agree to the free trial from this company. It is a scam, and they will rip you off. They will force the product on you through your throat at the end of the trial period. Whether you cancel the account or not, they will still charge your account $138.50 for the product. Thou shall not.

They make it look like a free sample, but you pay for the postage by credit card. Then they charge you each month for the product whether you want it or not. They give you a small window of time to contact them to stop them from debiting your credit card. I'm pretty sure this is against the trades practices act.

My husband sent away for the trial product after giving his details and paying just a couple of dollars for the product trial on his credit card. We've had the product a few days and he has been charged two debits of $69.95 on his credit card. That's $140 for this crap that doesn't work. I'm in the beauty industry and these products are just a scam. This company is an enormous scam and is committing fraud. I do hope the Australian and American authorities move to halt this behavior. We've had to cancel our credit card today as these scamming debits to it would obviously continue otherwise.

In September of 2012, I ordered a free sample of Hydroxatone & Bellaplex. These were promptly sent. However, my credit card tried to be debited every month since then for two lots of $70.00. At no point did I ever order either of these products. This company already has $140.00 under false pretenses & is continuing to try. I have never given this company permission to debit my credit card.

I ordered a free facial brush. They were to send me a free jar of Hydroxatone wrinkle cream. They wanted me to order more - I said no. They tried to get me to take other things from the company and I said no! They were to take $7.95 for shipping and handling - they did. We received a phone call from someone from the company at 9:00 pm, and he tried to sell me more stuff. I said no, I only wanted the brush and what I was expecting. Then I called and cancelled any further shipments. They gave me a number and failed to tell me that they already billed my card for two payments of $69.95, which put my account in the negative! The girl said they charged me for the free jars of cream! The cream isn’t wrinkle cream - it is sunburn protector cream! They get your info and rob you! They fail to tell you that they charge you for the 30 days free cream a.s.a.p. You get nothing for free. They charge you as soon as they can! I am very disappointed. I will send back my so-called free-trial cream, which I will have to pay for! Therefore, I got nothing for free and ended up paying for that which was "free".

First, they called me asking will I try Hydroxatone risk-free trial for 30 days. I responded yes, a big mistake. I had to pay $1.99 s/h fee. Before my risk-free trial was over, I called to cancel the product. I called customer service. The representative was rude, yelling at me and wanted to argue. He told me where to send the product. I sent it US mail received and received a confirmation number that they received the product. A month later, I received a bill for twice, $69.95. I knew to cancel my credit card. I called another month later and they said they haven't received the product and I'm delinquent. I will be contacting BBB about this and three credit bureaus. They still until this day call and send out bills. Stay away from them. Just scams!

Like everyone else, I have been sucked in with a free trial (product testers needed). I paid $6.80 s/h for a free trial of Super Green Coffee Bean Extract. I now find out that after receiving my free trial, I have been charged $99.95, for Daily Collagen Booster, a product I never even ordered through Hydroxatone. I can't find a phone number in Australia to ring or a website to email them. How can these American companies get away with this sort of thing? Other than the trial product, I have received nothing. So, how do I stop them from charging me again?

I ordered the free trial of both Bellaplex and Hydroxatone in November last year. I never received either product and emailed them to advise that I didn't receive them and confirmed that I wouldn't be charged for anything after the free trial was up. They assured me that my account was closed and nothing would be charged to my account. I then received an email in January to say that my Hydroxatone order was on its way. I have since then emailed 4 times to find out why they have sent me an order when it was cancelled before Christmas. I also told them I wanted a refund asap as this was not my problem. Of course, no one has responded and $69 has been taken out of my account without authorization. I have had to cancel my credit card. Be careful giving your credit card details to these companies who offer free trials as I have found out the hard way that they are nothing but scams.

I ordered the Hydroxatone and Bellaplex as it was a free 30 day trial, and they told me I don't have to return the product. I have been charged $137 twice on my credit card. Customer service is very rude, and they hung up on me. I even pretended to be a new customer, and they said the same thing that I don't need to return the product. I want my money back!

Please do not get caught up in this scam. Like all the other complaints, I also was stupid enough to sign up for a free trial and they have been direct debiting money from my credit card for the face cream. I rang to let them know that I signed up for a free trial. The staff were rude, abrupt, laughing in the background and very unhelpful. They were trying to convince me that I had signed up for this and I had to pay for it. Then I was told that they will refund my money, but unfortunately, I have now read about other people's experiences and will need to cancel my credit card. Please make sure that you do not provide this company with your credit card details because you will be taken for a ride.

Just like all the other reviews shared on this site, I also suggest that you stay clear of these scam artists. I too cancelled my order and was told by a representative that my account was closed, yet I was sent another order and billed on my credit card! I refused the order delivery and called my credit card company!

My wife ordered their free trial with a shipping cost of $1.99. Two weeks after the initial order, she called and cancelled her account. Since then, they have continued to bill my credit card. She attempted to call again and was disconnected before being able to talk to anyone. I contacted my credit card company and filed a complaint. My credit card company was able to reimburse me, but now we are receiving bills in the mail for $139.90. I called to find out why we were being charged when we haven't received anything since the first initial free trial. The representative I talked to was very rude and kept saying that we were responsible and had to pay the bill, but would not explain what the bill was for. Stay away from this company - they are a scam and I will be filing complaints with the BBB also.

False advertising - Advertisement (written) says, “Pay only shipping & handling $7.95.” Well, initially they send 2 (unauthorized) and double the S&H. Many people, when they read scam details, have been charged excessive amounts unauthorized to their credit cards. Fortunately, this does not happen to me as when purchasing online I obtain a "once only" credit card number from my CC company. This prevents other companies from gaining my prime number. Also I use Paypal at times - very secure. I suggest anyone replying to these so-called "free trial offers" to do the same to prevent future heartaches. I was one of the lucky ones. There are hundreds of complaints about the unauthorized billing from this company in many different "scam" sites on the net.

I wish I had seen this site before accepting the free trial offer of Hydroxatone and Bellaplex (just had to pay $1.99 shipping charges). I rang and cancelled any further orders straightaway after receiving the product as my husband and I didn’t think it was of any great value to our skin regimes. I was told by the customer service person (American accent) that my account would be closed. A few weeks later, I noticed charges on my credit card for both products ($69.99 and $66.75 plus conversion fee). I rang the Australian phone number listed on their website, spoke with Paul ext. no. ** and was told I would have the charges reversed and the account closed and a confirmation number was given. He was unable to tell me why my previous phone call requesting cancellation was not adhered to other than the operator may have gotten busy and didn’t follow through. I am off to my bank to see what they will say, i.e. can I stop them accessing my account without my permission? I am not happy. I will consider lodging a complaint with Australian consumer affairs.

I placed an order in November 2012. One of the products I ordered was not included but charged for. So, I spoke to Billie from customer support in which I recorded the conversation, where he told me that I would get an instant effect free of charge. I called today, Sunday 12/14/12, and I got on the phone with the rudest, uneducated person I have ever had to deal with - Kiesha ext **. I questioned her about why was my card being charged for something I had no knowledge of. I recorded her as well. She then told me that the instant effects that Billie sent me, I was now being charged for. One month and a half later, I was being charged. She then kept telling me that I was an ungrateful human being and because I kept asking her questions, she insisted on hanging up on me. I am not going to keep giving my money away for services not rendered. I am hoping this company, Hydroxatone, comes to its senses because I will sue.

My mother-in-law ordered a free sample and received a month's supply and a debit to her credit card. The company would not answer emails or phone calls. This company has not remained within the guidelines of the original contract. Beware! My mother-in-law had no choice but to cancel her credit card.

I believed I only signed up for a free trial but I keep being charged to a credit card I don't want to cancel. I cannot get responses to emails or (international) phone calls. I don't want the product as it gets in my eyes and burns. I just want a fair deal and to stop this stuff coming!

I have found this page, and after seeing what all the other customers have said about this company, I have to agree that they are a scam. They have charged me monies they were not authorized to ($1.99 P&H for free trial is the only thing I have agreed to). I have contacted them 3 times (via email - as a student, I cannot afford to call overseas). I have had no response and want my money back.

The way the ad was worded, font changes and photos was very clever - with expiry date today and with pictures of major magazine covers endorsing it, apparently! Let's face it, they appealed to our vanity! Sometimes things are too good to be true. The ad was totally deceptive/misleading. By the way, they didn't mention a second large payment until way after you clicked on the first link and put your name/address down. Once bitten, bait and switch tactic. I got bit! I rang Aussie to USA toll-free number straight after ordering today - realizing the mistake. The call center lady, after initially saying she couldn't cancel continuing payments and that I have to pay to post empty jar back, said then that she can cancel! I said that's silly. I didn't read that anywhere. I'm in Australia too. She said she would cancel and send me a free jar.

I paid the $1.99 for the free trial. It took almost 30 days to receive the product and barely used any to even know this stuff works and was charged $69.95. I called them; the lady was rude and told me they would cancel my auto shipment after I pay another $69.95. I asked what for. She said I have to call within 30 days to cancel and I explained to her how long it took. She didn't care, was rude and had no customer service at all. Luckily, I was able to cancel my card and issued a new one. So, they will not be getting any more money from me! Stay away, they are ripping people off. And all they care about is money they’re getting. Do not buy!

I have ordered my package for $1.99 from Canada. Right after ordering the product, I have decided to read customer's opinion and found all the comments we see here. I have called the numbers that I have found in this correspondence (the originally provided number didn't work) so I have been told that my order was already sent to me and I should wait until I get it. I have decided immediately to cancel my AmEx card to prevent possible charges.

On 10/04/2012, I contacted Hydroxatone regarding return of product. Since it was over 30 days since my order, they could not accept the return and charged my credit card $139.90. I cancelled my account during that phone call. I have since received another shipment and when I called to complain, I was told they had no record of the cancellation and would charge my account $139.90 and close the account. I was outraged and after yelling at the sales manager, he told me he was removing the charge from my account and the product did not need to be returned and my account would not be charged. When I asked how do I know this would truly take place, he claimed all calls are recorded. I told him I did not believe it because they did not have a record of my previous cancellation. I expect there is fraud taking place and plan to hold the product to see what happens with regard to future charges to my account. They also billed my credit card without authorization on 10/27/2012 for $6.95.

I got caught on eBay Australia with these products offering a 30-day free trial and only pay $1.99 shipping fee. I have tried phoning both companies' customer support telephone numbers numerous times. However, all I hear is a message stating that the number I have just called is either disconnected or busy. I have attempted numerous times to send an email to both companies - again no satisfaction. Bellaplex replies with a standard email stating that a customer support staff member will contact me within a few days whereas the emails I send to Hydroxatone bounce back stating the emails are undeliverable.

Hydroxatone offers free samples of face cream over the internet. Only after paying the postage $1.99 for one item, it said in the small print that in thirty days, I would receive the same item and my Visa would be charged $69. I have written them many times telling them to cancel my account and that I do not want their product and to please not continue to process this order. I asked them not to send me the item or any item in the future, cancel my order and do not charge my credit card in thirty days for the items I have told them I do not want.

I send in for the free trial of the skin cream. They sent me two bottles, so I thought that was a nice trial. One month later, I have a $69 charge on my credit card. I called Hydroxatone customer service about this and he said I was out of luck as I didn't read all the information but he would close the account. I offered to send the stuff back but he hung up on me. I emailed them and was told the same thing in the email. Nowhere in the small print is the cost of stuff. They are not responding to my emails. Terrible company and product does not warrant a $69 charge.

I saw the advertisement for a "free" sample and it has been a total scam ever since. Not only did I get stuck paying an insane amount of duty on top of the initial shipping costs, I then was charged $69+ twice for the small sample sized bottles they did send me. Upon seeing the first $69 charge, I called them immediately. After a half hour fight on the phone with someone calling herself a Supervisor, she then agreed to remove the second $69 charge but totally refused to remove the first charge even after I told her both bottles were unopened & I would return them. They are a total fraud and do not return any of my calls or emails to their website. Avoid at all costs!

On 31/10/12, I purchased the free trial offer of Hydroxatone and Bell Plex for $1.99. I received the product. Looking at my statement, without my authorization, they are billing me $69.95 (NZ$85.56) for the product. I haven't received anything and I woUld like to request payment to be stopped now and be removed from mailing list please. All I want is my money back into my account from this company. I hope that they don't retain my detail or do anything further with it.

I saw their free trial ad on Facebook and wanted to try, so I clicked through the ad and started entering the personal details, then clicked the "rush my order" button to go to the next page. I stopped at the the payment page when I thought I'd better check out their credential before entering credit card details. After seeing some negative reviews about the free trial and how customers were being charged incorrectly, I went back to delete the personal details entered. I thought the name and phone number details would not be registered, but no. An hour or so later, I got a call from them saying I have contacted them for the product. Gosh, I am in Australia and they called. I will never enter any details on any free trial websites ever again. That's scary. I can only hope that they don't retain my details or do anything further with it.

I had ordered the same product and to my surprise, the duty on it was CAD26. They declared the value of CAD144 instead of a free trial. I have since sent the product (two bottles) back and had a reference number. To this day, they have tried three times to get another CAD72 out of my account even with this all cancelled. I'm glad I have a pay-as-you-go credit card which I will have to get deleted from their crap and start over with a new one. Hopefully, this will stop some of the aggravation but I sure will get calls coming soon, or letters? Do not order. I'm telling you it's not worth it!

I called my Lowe's credit card services to get confirmation on a payment and this person who I could hardly understand told me about Hydroxatone and that he would send me a free trial for $3.00 and if I did not like it, to call and cancel within 30 days and I would not have to send anything back. Well, I asked about the returning the product several times and he kept telling me I did not have to return anything. I agreed and gave him my credit card # (really should have known better). Then, he asked me to listen to this recording about the product and it was stated on this recording that if you did cancel, you were to return the product. Evidently, he was listening too because when I interrupted the recording and said, "You told me I did not have to return the product," he said, "Ma'am, you do not have to return anything." He was getting frustrated at this point. I said to him, "Let me speak to someone I can understand." So, another man came on the line and told me the same thing. When I asked about returning the product, he told me I did not have to return anything, "just cancel within 30 days."

I called after searching about reviews to cancel Hydroxatone and was talked over with more calls to me that I tried to explain, cancel and said sent with fees anyway. I finally got a lady after the third call within ten minutes that said to send it back when I hadn’t got it, then talked over me. After that it was scam to get fees. I was so disgusted that it didn’t make sense.

I ordered Hydroxatone for my wife but then just out of curiosity, I searched in the internet and found out they were a scam. I cancelled the order. They wouldn't even listen but went on praising their product and it was free. I said cancel the order. They then called me back at least six times. I told them to cancel. Three weeks later, I received this package and I had to pay customs, tax, and charges of $59. I again called them and told them I had cancelled six times and I was told that they would charge me $169 on my credit card. So be careful and before they get caught for fraud, they have made millions and disappear. As Christine said, cancel your card or block this company.

I have read all of these shocking reviews and was also sucked in by the Facebook scam. Luckily, I cancelled my credit card straight after I read the terms when item were received and I have only been charged the shipping. I want to know if Consumer Affairs is actually doing anything about this? Does anyone have any feedback from them? It is criminal act and if I had any employees of this company in front of me right now, God only knows what I would do & God knows what I am like!

I signed up for a free 30-day trial. When I tried to cancel, I was left on hold for an absurd amount of time. Afterward, I sent several emails to them. I refused their packages. Of course, they ended up charging me anyway. They refuse to return contacts so you'll go over the trial. If you sign up for any of their trials, use a virtual credit card. Discover and Citibank offer them.

I ordered the Hydroxatone promotional offer on Facebook on the 7th of August, for the promotional price of $2.89 which was deducted from my account last Thursday, the 23rd of October, as well as another deduction from Hydroxatone for $135.00. I have received many emails over the last few weeks from the above company stating I should have received my product by now which I have not received. And to use link on email to cancel subscription within the 30 day period if not satisfied or have any problems, contact customer support which I have attempted to do so for the past 2 weeks ending up with only a blank page on the website.

I called 1-800-957-4748 by accident since it was only one digit off from my company's HR number. I was told that I would get a $100.00 voucher for $3.95. I then gave my credit card number. After this I was told that I would get Hydroxatone for free and I could cancel within 30 days or else I would continue to get the product. I tried to cancel, but I was told that I could not cancel until I got a confirmation number. Then, I was told that if I wanted to cancel, I would have to return the product and pay shipping and handling. But I was not told what that fee was and they still would not accept my attempt to cancel. So, I hung up.

I ordered a trial sample Hydroxatone (2 different type of products), which was confirmed for a shipping fee of $1.99 full money back guarantee. I received two of the same products along with a bill that states they will be charging my credit card for $69.95 (x 2 months). I have called Hydroxatone and they said I need to return on my own expense because I am from Canada. They will not give me a credit until they received my package. This is just deceptive advertising at its worst. This is a crooked company doing business in a deceptive manner.

Hydroxatone Scam - My husband ordered this without telling me. Well, it broke me out after the first use. It seems to be nothing more than hand cream. I called them to return the two jars since I am well within my 30-day trial, but of course, I am constantly put on hold; then when the call seems to be transferring to a CSR after at least a 10-minute wait, I am promptly disconnected. I have emailed them with no response, even though I received an auto message saying they would contact me within 1-2 business days. I am set to be billed again the 2nd week of September for the other part of what I have. We are stopping payment through our bank that day after it is processed and will be done with them.

I have not authorized a payment of $69.95 for this product (ACM Instant Effect). I allowed only $1.99. Please, I want a refund.

I ordered the Hydroxatone. I thought I had ordered a trial sample which was confirmed with my first billing of $29.99 and $1.99. The next month, to my surprise, I received a charge for $69.95. I have disputed the charge on my credit card, but when I called the company they told my 30-day trial period was over and I owed the full amount. This is just deceptive advertizing at its worst. This is a crooked company doing business in a deceptive manner.

I have a previous post on July 27, 2012 stating I returned the product before the trial period was over, but I was still getting billed. Well, I got another past due notice today advising they would send my account to collections if I didn't pay. I called and spoke with Quenten ** and told him I called a couple of months ago and the charges were to be taken off because I had returned the product. He said no because they never received it back. Since this is a 3-month ordeal concerning $140, I got upset and raised my voice telling him I wasn't paying for something I didn't have.

I was treated very disrespectfully on the phone by this company and was charged 6 times!

My story is the same as many others here. I continued to be charged even after I cancelled. After four months, I gave up dealing with them and stopped the charges through my credit card company.

I am now writing an update of my experience with the company. If you read my review that's right below me, you will be able to read about the bad experience I had with this company. After calling this company almost everyday last week to demand my money back, including the overdraft fee on my bank account, they finally gave me my money back. I am still very upset with this company and they are a scam. I had no money in my account for an entire week and it was a painful experience. They still did not refund me for the overdraft fee, which makes me very upset. In conclusion, do not purchase this product and deal with this company unless you: (1) Plan to purchase their products at a store (like Sephora or etc.) that has no access, and I mean no access to your bank account and; (2) if you're desperate to get the free trial and can't afford to buy the product from a retail store, use a prepaid debit card that only has enough money for the free trial cost.

I decided to order Hydroxatone's free trial to give as a gift to someone in my family but I decided to return the product to them and called them to get an RMA number and everything to let them know that I was returning the product. I returned the product one week after I placed an order simply because I realized that I couldn't afford this and I could buy a cheaper gift. By the way, I am a broke college student. Around 2-3 weeks later, I deposited enough money in my bank account to pay my bill the next day and noticed that I was charged $69.95 on the same day that those funds were available in my account. Since they charged my account, I could not pay for my bill and was highly **!

I ordered this product but decided to cancel as I had a death in our family and decided that I couldn't afford it because I was moving out of town due to this family crisis. I called and ordered a return label, which arrived at my home while I was still out of town. When I got home, I packaged the product and mailed it on the 30-day return requirement. Two weeks later, I was charged $79.90 as I was told the product was not returned within the 30 day trial period. Actually, it was although I do not have the receipt for the return (think I tossed it in trash).

I ordered a free trial of Hydroxatone. The stipulations were that the product had to be returned within 30 days to avoid charges of a total of $139.90. The product was not for me - it was very oily and made me break out. I returned the product in the envelope they sent for that purpose but have been getting bills and past due notices 2 months since then. I have called and written, advising the product was returned. I was told on the phone that the charges would be removed and that the account would be closed. I'm still getting bills. Luckily, I did the free trial on a prepaid credit card I use for this exact reason. I'm not paying for a product I don't have.

I too have also been sucked in to the "free trial" scam of Hydroxatone and Bellaplex. Upon not completing my details online as I was uncomfortable putting bank details on the net, 2 days later, I received a call saying I had not finished filling the form online and was pushed/sucked in to giving my details over the phone. I was promised it was a free trial and that I could cancel anytime and did not have to return the products if I decided to cancel. I received the products with an invoice that stated it was not a "bill". However, at the bottom of the page, it stated in the next 2 months, I would be charged 2 lots of $69.95 and along with it the Bellaplex which arrived a few days later also with the same! So, a total of near $280! Not a "free" anything!

It’s very much like what you’ve heard before. I sent for a $2 sample and was stupid enough to give my credit card number. I got the product, which I thought was a sample, and had to pay $40 for import postage. Then today, July 10, I got a $74 debit on my credit card. These people are criminal. I could not get through on the phone. Of course, now I have to give up my credit card in fear that they will screw me a second time. I want my money back. Do not deal with Hydroxatone.

I foolishly agreed to try their sample and gave my credit card for the $1.99 postage. Never give any of these type of people your card number for any reason, send a money order if you are desperate. They made out that somewhere buried in terms and conditions that it gave them the right to send me product at $72 a time by two per month. 2 lots were charged to my credit card. I emailed saying no, do not send, cancel, etc. They ignored that and sent more and charged me. I am deeply grateful to the assistance of American Express, who told me I had to ring these people to cancel my order as they would ignore emails according to their terms and conditions. Through the help of Amex, I now have cancellation code numbers that the bank also has. I hope this is at an end. Hydroxatone lied to me on the phone saying they would not charge me for this product sent, but they had. This is a bad scam, stay away from them. Report their behavior and you need to ring to cancel and get a cancellation number.

I received 2 emails offering free samples at $1.95. Foolishly, I gave my credit card number. The two charges were made which I authorized. However, two more charges were made of $69.82 plus $68.98 and international fees of about $6. I rang the USA phone, and I was told I owed further dollars. That person told me it would be cancelled, but the emails continue telling me of further shipments. Fortunately, these were the only debts on my card. I took the card to CBA Bank on disputed debits. I paid the 2 $1.95 and closed the MasterCard with dispute time of 5 weeks. Further emails are now arriving saying there is a glitch with further shipments. MasterCard is closed. I have tried to un-register email with them, but they continue. This has become a nightmare.

I ordered online a free trial of Hydroxatone which arrived containing two small bottles of product. I did not order the second bottle but decided to keep it and pay just once for it. I then tried to contact the company to cancel and stop any further orders from them as I do not wish to receive any more of the product.

We tried the trial offer, tried to cancel and they said we would have to pay for all that they shipped, even though we canceled. They have turned it over to a collection agency who refused to resolve this without payment and are reporting this to the credit agency.

I have emailed Hydroxatone since June of 2011 to cancel the account and they have made no effort to contact me in any way to settle this matter. As of April, they have charged my credit card $779.40 and I want them to return all of the money they took from my account. Had they contacted me, I would have settled this to both of our mutual satisfaction. But now I demand all money to be returned to my account. I am going to Bank of America and cancel their payments as of May 3, 2012.

Hydroxatone advertises their products as, "A free trial for $1.99". From the moment I gave them my credit card details, they've been taking money from my credit card. I tried calling them, but the number is a wrong number. I want to contact their customer service desk in order for me to return their product as I've been using it since February 2012 and see no difference. And, they keep sending me the product as I cannot contact them to return the product they sent me.

When I was in the USA, I asked for a free sample of Hydroxatone. After I received the products, I returned them to the company and asked them to stop taking money from my bank account every month. Now I am back in Canada, and I notice that the company is still taking money in my bank account. Please ask them to stop this practice. Thank you.

Glenn ** lost close to $1,000.00 because you continued to steal his money after he cancelled his order. My main mission, for the rest of my life, is to put you out of business. I have read the hundreds of emails from people who had to close their accounts to stop your thieving. You are no better than the mafia. He has 13 overdraft fees at $35.00 each because of you. Every day I will spend contacting anyone and everyone to inform them you are evil, may you burn for eternity.

I received a free trial. Everything was going good for the first 30 days and then I broke out and the product was burning my skin. The pain was incredible. I called to get a refund for the product and was willing to send the product back. They said they needed the product back, but they would not refund the money because I was over the thirty-day trial. They have charged my card over and over and they charge a separate fee for I do not know what. They would not tell me.

It is supposed to be a free trial but they charged my account and kept shipping the product to me.

I placed an order for Hydroxatone (the free trial). The company asked me for credit a card to handle the shipping cost. No automated subscription was ever mentioned until I contacted the folks and told them I was not interested in their product. I had a feeling that this was a scam and immediately cancelled my credit card. These folks are greedy and a disgrace to free enterprise. I will not give them a penny for their thoughts.

This is absolutely ridiculous and absurd. I tried a trial of Lashatone and cancelled. Now, I can't escape these charges. As if calling your company four times and canceling was not enough! I do not want your products. I do not want to be charged for them! I have already cancelled a month ago and I now see new pending charges on my card. These charges must be stopped immediately and my money that is being stolen out of my bank account must be returned. I do not know how many times one must call to cancel to get it through to you that I do not want the product. I am beyond frustrated. Please take my name off of your list and leave my bank account alone.

I made an order to Mr. Darryl ** for hydroxatone AM/PM and hydrolyze eye cream on 31st January 2012. He said he has shipped it out on 31st January 2012. The payment has been charged to my credit card but till today I have not received my order. I have sent 4 emails to Mr. Darryl ** to tell him that I have not received the package but he has not responded to any of my emails! I have also checked with my local post office. They have confirmed that they did not receive any package. The shipment confirmation number is **. I don’t understand why Darryl has not responded to my numerous emails. In the past I received my order within 2 weeks. Please help! Thank you.

I was deceived by this company stating that for shipping costs only, I would receive two jars of anti-wrinkle cream. Nowhere in the ad did it state it would bill my credit card for two $69.95 installment thereafter. I called the customer service agent who claimed they would only credit one of the charges and provided me an RMA number to do so. I was so angry at the deception, by USPS signed receipt delivery I sent both jars back.

The $7.99 risk free trial offer costs $140 and sending an email to stop further deliveries is not enough.

There have been negative results. I want to return product for refund as described. I’m unable to contact company.

I ordered a product called Hydroxatone and was happy at first with the product. However, shortly after that, I began to break out from the product and called to cancel it. I was told not to worry about it since I am not on autoship, and that I can just keep the last jar I have and that I won't receive anymore. I said that was fine. Well, guess what? I opened my mailbox the other day to find another 6-month supply of the stuff that I never ordered!

I have filed a class action lawsuit against Hydroxatone for scamming customers who ordered Hydroxatone and canceled or returned the product within 30 days, but were still charged and/or placed on "auto-ship" and billed further without the customer's authorization. I would be happy to speak with anyone with information about this scam. Thank you.

Ordered Hydroxatone and returned package only to still be charged and another package shipped out which I also returned! I only ordered for the free gift card which I never received. I never used the product but I am still out over $150.00. This company is scamming hundreds of people daily and they need to stop!

I am a former Hydroxatone employee, with loads of info on their illegal activities and billing methods. I myself billed customers without consent or authorization from management. I have a lot of valuable information in regards to any case. I was recently fired due to the fact I was a top tier commission earner and the company's owner is Jewish and cheap and decided to fire me because I made too much money. I have at least 50 employees who can confirm any statement I make against the company. If you want more info, email me.

I am representing customers who were similarly scammed by Hydroxatone and have filed a class action lawsuit against the company. I would be happy to provide more information about this class action and discuss your experience with Hydroxatone as it relates to this case. I applaud all of you for posting and sharing your experiences. Know that you are helping countless other victims/potential victims of this scam as there is strength in numbers. I wish you all the best and welcome your feedback. Thank you for your consideration.

I received the box of Hydroxatone and immediately wrote return to sender on the package as refused and sent back. When I called to follow up, they said they never received it back because I didn't call and get a number! I said to cancel my account immediately and two weeks later, I received another package. When I called the number again, it was a phone for sex number!

I am representing U.S. customers who were scammed by Hydroxatone and Atlantic Coast Media Group in a class action lawsuit. If you would like information about the case, you can reach me direct at (xxx) xxx-xxxx or ***@***.net.

Thomas ** and Steve ** are the perpetrators behind this evil scheme. I've spent a lot of time researching Hydroxatone. It is owned by Atlantic Coast Media. If you have been defrauded by Atlantic Coast Media, please contact the Federal Trade Commission. When I tried to cancel my trial, they made me send the product back with an RMA. It's a total scam. They built their company by tricking people into buying products via fake news stories online. I hope they get sued and put out of business.

Hydroxatone is a money sucking company. My 78 year old mother called for the trial product and the free gift advertised on the TV. She got into an evil automated phone path that she did not comprehend. She ended up in a monthly program of Hydrolyze cream, a monthly beauty advisor service, and a monthly membership in Budget Savers. Budget Savers is a more reputable company and did refund her money. She also ended up in a monthly program for Beauty Advisors. She did not want this. They did not refund any of the small charges for a service my mom did not want or use.

I ordered only because it was free and included a promise of a gift coupon to a popular restaurant. I received the jars, called (as instructed) within 30 days to cancel the order, and the telemarketer operator (lots of noise in the background) said they would put the charge on my credit card. No way. That was not how it is explained in the offer. I sent the jars back, waiting to check credit card statement. Do not order. It is a scam to get your money. No restaurant coupon has arrived, either.

I ordered the 30 day free trial of Hydroxatone. I waited a long time for it to come, only to check the tracking number which stated I already received it. I never did. I went down to the local post office and they said they had no record of receiving any packages for my address in my name. This could only mean my product was sent to another home. I read through the trial terms carefully and knew that either they likely sent it to another address. I emailed Hydroxatone several times with no response. I then called Hydroxatone and was hung up on twice when I asked what I could do since the only way to cancel is to send the jars back but how can I send them back when I got nothing??

I order lashatone from TV ad. At the time, I was given a cancellation number. I called it and thought I had canceled my order yet they still took $56.95 out of my checking account. When I called them, this rude guy told me I had called the wrong number. Beware this is nothing but a ripoff. The lashatone did not even work. Beware.

I had a terrible experience. Free sample is not free. If you keep it, you are billed two installments of $69.95 plus $7.95 for shipping for one small bottle of product. When you don't call to get the account closed in time, suddenly you owe another two installments of $69.95 plus $7.95 for shipping and then they will tell you that you should have read all the small print and you only had 30 days to return it.

I stupidly responded to a "too good to be true" offer without checking it out. The website offered Hydroxatone anti-wrinkle cream as a $1.99 trial. And the site said Sydney NSW so I also thought that it was in Australia. I am very careful about just giving out my credit card details. And it said that you could cancel anything anytime--what a joke! My overall experience with these people is appalling and scary that they are still allowed to carry on with these scams.

I also ordered the "free trial". Future purchases was never mentioned. Not even on the invoice that arrived with the product. I was just lucky enough to check my credit card statement before the first $89.60 payment had finalized. Also my bank refunded the 1.99. I only just received the first product today and they were already trying to take $89 from me. So much for a trial period!!

The advertisement is absolutely misleading. It implies that a small sample of the product will be shipped for $1.99. Instead of a box of goods, one dried up and unusable arrived that I now have to pay to have it returned.

I purchased the trail Hydroxatone product that was advertised on Facebook, but this is only a scam and true robbery. They'll withdraw $90 something from your bank account without warning of the true cost. It's not $1.98 or $2.00, but $98.00. If you don't stop them, they will continue to take money out of your account without telling you. I'm dealing with my favorite bank, NBA, who are in the process of taking action on my behalf. They are the best banks. They take care of my money and are dealing with the American company. Be careful on purchasing online products and read all the fine prints before purchasing anything.

I ordered a risk free trial sample for $1.99. I never received anything from the company as they sent my order to New Zealand rather than Australia which I pointed out to them. I sent an email to canceled any future orders that they planned on sending me and I received an email back saying that I have received 2 jars (never seen them). I explained again that they sent the orders to the wrong county and that I have never seen the product. Since then I have been charged $68.41 from my credit card and I have asked for a full refund but they are no longer answering my emails.

The company sent this face cream to smooth out wrinkles. They said that the product would work in 30 days and the wrinkles will disappear. If not, we were told that we can return the product, which I did within 30 days. A month later, this company has taken money from my banking account. I told them to cancel me because I was not pleased with the product. The company will not return my money back to my account. I have called the company many times, trying to correct this matter. But I am getting nowhere with this company. I want my money and for them to stop withdrawing monies from my account. I don't want to receive any of their products, just my money.

I answered an ad on TV and had $7.95 placed on credit card for the trial of Lashatone. I was sent 3 wands of eyelash growth along with a bill of $170 for the 3 wands. The $7.95 was considered a shipping charge and the money was to be deducted from my account in 30 days.

I am from the UK and signed up for my free trial of Hydroxatone paying 1.99 postage. It was nearing the end of the month from when my free month trial was supposed to start and I had not received my jars.

Don't buy it. The promotion was a scam. The shipment was sent COD and you have to pay extra $30 for Canada. Plus when you call them, they say they will just bill your one jar; they lie. Misrepresentation is what they are all about. Bad, bad company.

Beware! Do not give this ripoff company your credit card details or you will be ripped off. We have lost $200 for a so-called free trial. When I tried to get the money back they hung up. I had to cancel my credit card to stop any unauthorized transactions.

This Hydroxatone wrinkle cream free sample with $1.99 shipping, risk free and can be canceled within a certain time frame... is a scam.

I have been receiving multiple calls and emails from multiple companies ever since I responded to a TV ad for Hydroxatone. It was to be a free 30 day no risk trial to try out the product. I am now getting calls and emails because Hydroxatone sold my information to a ** load of companies. They did not ask my permission. I called them today to complain about it and they admit that they sell the information without the customer's permission. How can this be legal? Do not buy at Hydroxatone.

I wish there was a way to rate less than one star. Other than the individuals' condescending behavior, calling me ma'am literally every second, they refused to refund me for an unopened package received this month. I wasn't aware that I would be charged $59.94 per month because the way they advertise, leads you to believe you will be charged $7.95/month. These rude people at the call center led me to get angry, which I regret and did nothing for me. This company is a scam and a ripoff. The cream didn't work and their customer service is nonexistent.

I refer to your advertising offering of a trial for 30 days of Hydroxatone and Bellaplex. As per the advertising herewith enclosed, it would cost $1.99 for the Hydroxatone and $1.89 for Bellaplex. Believing that your company was honest, I did not suspect that there was a catch. I did get my first trial kit but when I received a new order (which I returned) that I did not order, I got suspicious. I checked my credit card and realized that you had withdrawn additional amounts:

It was supposed to be a free trial for $7.95. On their advertisement, they said that you can use all the creams and other products and return them empty within 30 days. The real deal is that they hit my account for $7.95 and another $1.50 for some gift of the month club. When I called and said that I wanted to try the products first and then return everything, I was told that, “If you try it, you need to buy it!”

I was told I was getting a free trial. When I went to get a return number for the product Lashatone, I was given the run around by the agent stating I hadn't given the product enough time to work. After 30 minutes on the phone, I finally hung up on him without getting a return number which I had to have in order to return it. I called back and said it was causing me eye irritation so they finally gave me a return number. The product was returned in June.

I was told that I was getting a free trial of the product and that all I had to pay was the shipping and handling. Now I have to return the product which means that I have to go to the post office and pay for it to be shipped back or I will be charged $69.99. It was on my credit card for three consecutive months.

I responded to an advert on the Internet about a free trial for Hydroxatone skin cream. The website said all I was required to pay was a p&p charge of 1.99.

Hydroxatone promised a free trial. Three months later, I was billed for that trial. I called the 800 number and was told it was not a free trial --just risk-free. This company is not honest. By the time I got them to cancel, I had made two payments of 69.95 each. This was for a two, very small jars of cream that were said to be free. The company representative on the phone told me I would owe one more payment. When I said this was criminal and clearly a scam, he said he would wave the 3rd payment. These people are thieves. They should be investigated.

I was told I was getting a free trial of the product and that all I had to pay was Shipping and Handling. I returned the product but more shipments arrived and a charge of $69.99 was put on my credit card for 3 consecutive months.

Same as the other complaints I got taken. Ordered the 'free sample', then returned it using the companies pre-paid label - this is a mistake as you have no shipping number to prove you shipped it. Got 2 - 69.95 charges before I cancelled the credit card.

I responded to a free offer for Hydroxatone-- which I received. After one week, another shipment arrived and I returned it to Hydroxatone. I later noticed that Hydroxatone was placing a $69.95 amount on my credit card, monthly.

Spoke to supervisior on july 19,2011 about being billed for a product that had been returned and even had a confirmation # and customer service name. supervisior was very nasty and told me he could not do anything about it. I had also come home from work to find another shipment, called again and was told to return the product. Company reps are horrible and nasty with a attitude they do not care.

I signed up for free trial and was only to pay shipping charges. I was sent 2 jars in first shipment and 2 jars again without request. My credit card has been charged 4 times $69.95 without my permission and they would not take the product back. I have had to close my credit card account. I am on a limited budget as it is and these are very expensive charges for me to deal with, not to mention the interest I have to now pay for all these charges and this company has absolutely no care and was offensive on the phone.

The products gave my wife a skin rash. I called them and they said that will not accept the products if I return them.

My wife ordered the product in 2010 via telemarketer, automated. My wife passed away in Jan. 2011. The product was shipped and billed to my wife’s address/bank account until I closed the account for administration of the estate. When they quit getting auto payments, they began sending the product to my name and ordering me to pay the bill. Their explanation is that the order was placed on a telephone that is in my name, and therefore, I am responsible. I never ordered this product and they had no right to send product or billing to me. When advised of my wife's passing, they said I could pay the bill or pay to ship the product back.

I purchased the product for free trial and paid shipping. I received product and it made my face break out. I returned the product and called to cancel for money back and was told you had to buy a 3 month supply in order to get my money back. So I'm stuck with the first order even though I returned the product. Lastly, I was charged again this month for $69.95. It is called Hydroxatone. They said they saw no record of my calling to cancel my order and they did not receive my returned product! They told me I could cancel now but the last charge would remain.

I got a 30 day-free trial, and a few days after using the product, I got a bad skin reaction. I called several times to complain and return the free trial products and even sent an e-mail, all before the 30-day period expired. A month later, I got another shipment with a bill, and they tried to charge my card. I called, and they agreed that the 2nd shipment was sent in error, but they are still charging me for the product. This is fraud and I want someone to look into this for me, as I read everything and did contact them prior to the 30-day trial period expired.

This face cream is frequently advertised on television late at night. The ad states "free 30 day trial". It took me many times of watching this commercial before I finally decided to order it. My thought was, what do I have to lose, it's a free trial. If I did not like it, I could return it and owe nothing. My hope was that the product would be as good as they claim in their commercial.

Our Letter to the BBB explains it all: This was a "free" offer. They tried to bill us $200. We immediately returned the package. Three months later, we received a letter in the mail that we owed them the money. We called them and they said that we needed proof that we sent it back. First, we spoke to Manny at ext. **, then a person that would not give a name or extension number, and then Jeanne at ext. 611 to tell them that now we see it is a scam. Jeanne was so proud to tell me that they were BBB accredited (with the highest accreditation). Well, while I was on the phone, I was searching your website. The addresses you have for Hydroxatone, LLC matches exactly. And when I told her I could not find an "accredited" business, she told me it was under Hydroxatone/Urban Nutrician which I could not find at all. When I mentioned I was not going to pay and I would take it to the next level, all of a sudden she would close the account and dismiss the $200 that we supposedly owed. I thanked her, told her my findings, and hung up. This company is a scam! And they are using your name for a reference!

Hydroxatone does not work and when I called customer service, I realized that they are charging my credit card $76 per bottle and they have sent me six bottles. Are they out of their minds or very smart? What a scam. I asked to return them since they have not been used and the customer service rep told me I can return three but not the others as I had them since December 2010. Where does it say that in their promotion? All I can say is what a scam. I told him i thought you said it was good for three years and I never agreed to this. What a scam.

I am a former employee of Atlantic Coast Media Group or better known as Hydroxatone. I now volunteer my spare time at senior citizen homes in my local area. The reason for my complaint is simply awareness. Do not give your credit card information to the representatives you encounter. This company states that they can't see your credit card info and that it is safely guarded. That is a lie. There are representatives with major criminal felonies who have full access to your personal info. This is a serious issue and needs to go public. This company is filling their pockets on misconceptions and false advertising.

I ordered this product with a prepaid Visa gift card for the trial period. When I received it and tried it, it was ** and did nothing to help my skin so I called to cancel knowing that they had no card to charge anyhow. I returned their product and I'm glad that I did it the way I did. They are scam artists.

After filling out my personal information on the hydroxatone website (to get a free jar), I realized that this was a trial, and that I would be receiving additional jars of cream and be charged accordingly. So I clicked off the site and said, "no way". A few days later, I received a phone call from the company stating that I didn't complete my order, and after a very long high pressure conversation, I agreed to try the product even if it's against my better judgment. Since then, I have been receiving phone calls from an unknown number. After answering, I was thanked for ordering hydroxatone and was offered "free gasoline vouchers" for only $1.00!

I was very leery about dealing with this company due to all the bad reviews here. However, a wonderful manager named Ian resolved an issue in one phone call and has made me extremely satisfied. I would definitely do business with this company and recommend any one else to do the same.

I called for a free trial of instant effect wrinkle filler, as advertised on a TV commercial. The telephone call was answered by an automated service. After taking my name and address, it explained that I would get a free trial of the product and all that was asked is that I pay the shipping fee of $7.95. It asked me to say yes or no. I said yes. Then it proceeded to make another of AM/PM creams and I said no; but it continued with offer of 3 mos. at the price of one.... etc, onto a magazine offer.

Buyers beware.

I had been seeing for some time an ad for some wrinkle cream. I put off buying it because I thought it was a scam, but the ad eventually got to me and I thought "Free trial...just pay for shipping. Okay." I ordered with my credit card and got the package. Soon after I was noticing after I got off work several phone calls from an unknown number. About 3 to 4 times a day. I would try to call the number back to no avail.

I wrote before but capitalized all the letters, so I am starting over. I ordered the free sample of Hydraxatone from the TV advertisement. I received 1 bottle and no toner. I called Dale at the company and said I did not want to join and do not want the product. He gave me an ama number 887066. I have a return receipt from the post office that they did receive the bottle and some pills I did not ask for.

I requested my one "free" sample to try to see if product would work, made my face break out, and was sent 3 and charged by automatic deduction out of my checking for 3, there was no free sample. Called # on jar and told some put to stop sending the cream cause it did not agree with me. Told me to keep the one I tried and would credit for rest. Never happened.

This Hydroxatone product is a huge scam and somebody has to stop them! Besides that, the product is just simple cream and there is no miracle in it. The staff are running a huge money business with no fear. I called them after two weeks of getting the first order and made it clear that I don't want any further orders. They assured me that they will stop any future deduction from my credit card--it never happened. The deduction is still going until now, and the only thing which stopped is sending the shipment.

Had fee sample shipped for 30 day trial. Was charged $6.95 shipping to my credit card. If I liked product would be sent each month and billed $69.95. After two weeks of free trial tried to call to return and be sure I was not billed. Unable to get anyone on the phone. Held on phone once an hour.

After using product, I called to cancel. Guillermo told me to wait 30 days before cancelling. I since then took ill, was hospitalized and had surgery. I was surprised to arrive back home to find an additional shipment of this cream. I cannot reach a human at the 1-800 number and have sent an email requesting to return this product for a refund. This cream makes my face feel like sandpaper and irrates my skin. I am angry I listened to Guillermo. They do not tell you about their refund policy.

This is a tremendous pyramid scheme. I made the mistake of ordering a free trial by phone. They have been running the exact same ad for both products for about a year. However, they make it sound like this is new. They have several websites which they use, i.e., Smoother Face, Youngest looking eyes and more. I ordered the product from the TV ad against my better judgement. I didn't like the auto ship, which they say you can cancel. I was certain it was a scam. I gave them my American Express Card (since they are very honorable). Before I even hung up the phone, the company was charging my account. I called American Express and asked them not to accept any charges from the merchant, as the whole thing is so dubious. I believe they are making false claims which they cannot substantiate. American Express took whatever they charged off my bill and said they would not accept any charges until further notices. I called the Better Buisness Bureau to report the scam; however, I was unable to provide them with much information because there was no information.

I enjoyed both the product and the customer service I received. Not only did the agent go over the terms and conditions with me, but he also sent out some free products as well. I was happy to commit to the company and I often wonder how is it that so many people just don't read their invoices. The people yelling and screaming online are the same people yelling and screaming about everything else in the world that comes with a charge. We are adults and should act as such. Yeah, I may have to pay $139 but I'll have a working product that's actually worth over $200. Try to get that deal with Olay regenerist and see if you'll ever get a deal like that. Read, people. Read and listen.

There was this commercial on TV about Hydroxatone. It stated you can order a jar and only paid 7.95 for shipping. I contacted the number and there was a computer on the phone. later I received a telephone call from 267-841-0144. The lady on the telephone told me that I will receive one jar which is free. If I did not want them to issue a new order in 30-days, that I could cancel as soon as I received the first order. I received my order. There were three jars in the boxes. It stated the following? The order total 217.80. On Dec 08, 2010 you will be charge 69.97. On Jan 07, 2011 you will be charge 69.97. On Feb 06, 07, you will be charge 69.97

Saw ad on TV, ordered the product for 30 day "trial". Didn't like, returned. Credit card was billed 69.96 for 1st month, will be subsequent same amt each month November and December. Contacted the rude customer service, basically told they can't confirm I returned, so I owe!

I went into this offer with eyes wide opened. I understood I was being charged for the product, but also understood it could be returned within so many days. I was not impressed with the product results and called their 888 number for return instructions. I packaged the merchandise, used their "return number" on the box and sent it back to them, in August. This week (mid-October), I received my first notice from them that I owe them $139! Quite a surprise! I called their listed 800 number and was told that unless I could produce a receipt for the mailing, they would consider the merchandise not returned and I would go to collections.

The cream made my face breakout and the company is a scam. They offer products as trial then charge your account $69.00. Close them down.

I ordered a 30-day risk-free trial. I got enrolled in an automatic recurring shipment/billing program. I paid $67 for this first kit. The product did nothing for me, but I had gone past the 30 days so I was okay with not getting a refund for the $67 that got charged to my credit card. I got a second shipment because of the automatic program, which I had explicitly said I did not want to enroll in. I called to cancel that, then I found out that I owed them another $67 for the first kit!

I was a part of a trial offer for cream and then I received Vitamins without my permission and because they weren't returned in 30 days, I was billed for the vitamins. Now I am in collections and I have been hung up on once by an employee, disrespected by a second, and have made every attempt to speak with a supervisor but was told that they are no supervisors to speak with. They are only there for the employees.

I can't believe the lack of common sense people have when complaining about a product or service. If they listen (that's the keyword, listen!) to the advertisement you will never hear the word sample (why would anyone pay for the shipping cost for a sample anyway? It's a free trial to try a product before paying for it.) The reason some people think it's a scam is because they don't listen to the terms and conditions when ordering and they don't read the invoices when they receive the products.

My mother's experience is almost the same but when she told me what she ordered is Hydroxatone. I told her she just made a big mistake by ordering this product and giving out her debit card number. I immediately had her call her bank and cancel the card.

I ordered a free sample and ended up with a charge of $140.35. And they said that on the bill, my 30-day free trial date will be up on Oct. 7, 2010. I didn't receive the box until Oct. 9th, 2010. Customer ID #**. Invoice #l 111Da0aa2343df75a. Physical damage is they cheated me with the free stuff, and charged me for a bunch of other stuff. Then made my cancellation date before I received my shipment!

Web ad: We have sold our 1,000,000th jar would like to make a free offer to the next ** people who respond. I received a bill for $69.99 for each of the 2 jars sent to me. I called and asked and was told that wasn't paying for each jar today but that after 30 days I'd have to pay. I suppose in some fantasy world this "free trial offer" would mean that I'll be billed later but that was not the way the product was presented. These people are crooks and they know that the ad is ambiguous.

Okay, you people really need a reality check. The deal is a free trail which is what you all received. It's not a free sample. It never says it's a free sample. It is a trial. A trial is a period of time. You pay shipping and handling up front and get to use the product for 30 days. If you keep the treatment passed the allotted time, that's when you get billed for it. The reason you receive a 60 or 90-day treatment is because that's when the maximized results come. The reason only 30 days is allotted is because that's how long it takes to see the beginnings of results and the customers are given a chance to try it and see the results before they decide whether or not to buy it. You can send it back after it is used and not pay for it as long as you call within the 30 days. That's the deal

I ordered this product per phone. I was told that the trial would be at no charge. Today, I came home to find the order on my doorstep. Inside the envelope was not a sample but a two-month supply of the product. Also, a note that they had billed my AMEX card for $77.90. I have called them and advised them that I am sending the product back tomorrow. I have called AMEX and advised them that I do not want any other charges by this company on my card. I want my refund. I will never order anything else off the TV again. Times are hard and the economy is falling rapidly. The person that called me on the phone pressured me and was rude. It was a man and I repeatedly told him that I did not want the product.

My mother, whose financial affairs I take care of, ordered this product without telling me. They took the money out of her account and placed her in an overdrawn. When I called and talked to Jamal, he told me that there was still going to be $69 taken out on October 28th. I explained the situation. My mother draws mental disability and is on a fixed income and is sometimes unable to tell you what day it is or who she is. He told me that all he could do was waive the October payment. I asked about getting the rest of her money back and he said I would have to talk to a supervisor. He is supposed to call me back within the next 24-48 hours. Jamal was rude and arrogant. I am going to report these people to the Better Business Bureau!

I canceled my order several weeks ago and I noticed that they were still charging my account $69.95. When I called, they were rude and told me I was being irate and cursing at them when I was not. I asked to speak to a manager and I was told someone would call me back in 2-3 days. All I wanted was to get my money refunded and I was told that the best they could do was to give me store credit. I still have not received a phone call from a manager or any credit.

I ordered this product for my mother and it is ridiculous. First, I was on the phone for 25 minutes with a ton of other offers that I didn't want on an automated system, and by the end of the conversation, I was extremely frustrated. After getting the product (and spending 8 bucks to get it), it didn't work. So, my mother called back and they said that would be that. She works at a bank, and after the call, immediately closed her old account and opened a different one. After this, they sent tons of mail saying we owed $160 bucks for a month of the new hydroxatone. We ignored it because we had received no product. Finally, I had to call because I received a threatening letter saying I would be reported to a "bad credit office" and finally a "third party collections agency", over $160 for a product I didn't get. Upon calling, everyone I spoke to was rude, threatening and gave me no answers to my questions about the "collection agency". Do not trust this company! They are so full of ** and will put you through **!

I take online surveys and I get a few free things to test. Well, I was sent an ad for hydroxatone telling me I only had to pay $1.99 for the product. It said nothing about free trial period. I get the product today in the mail and it had a bill for 161 dollars and some odd cents. I was very very mad. I did read the ad and I know it did not say free trial period. These people are a scam, they ** you in and try to rip you off.

I ordered this product under false pretenses. They say you will only pay 7.95 and little did I know that they will try to get 69.00 after the first 30 days and another 69.00 after that. This is a scam and I made them aware of it so I called to let them know that I was returning this item. They are telling me if they don't receive it back in the allotted time they will still bill my credit card company. They are full of **. The product does not work.

I answered the phone to a free offer of this product, stating that I just needed to pay the shipping and handling fee. I believe what the individual stated but within 30 days they withdrew $69.35 from my account for the price of the product. I was never informed of that decision and would have never paid $69 for a product that does not work. There are quite few complaints against this product and their customer service only states what they said the person indicated over the phone. It was not true. They are not offering anything for a free trial or for free period. They are misleading you by phone and their commercial.

I ordered Hydroxatone facial moisturizer. They offered me other products and I told them I was not interested. They sent them to me anyway (vitamins, gas saving cards. ) I was told it was a thirty day trial for the moisturizer, before they would charge for the product. I returned the product within the thirty days, and they charged my account anyway.

I ordered the Hydrolize eye cream for my dark circles. It didn't work, so I sent it back according to the instructions given. The company charged my account although I had returned the product. They stated I only returned 2 bottles instead of 3. However, I know I returned all 3.

I saw their ad on TV and called them to check about the product, which they said was a free offer. It was going to cost $8 for S&H, I said no thanks and hung up. They must use a reverse directory because they had my address, and home phone number which I did not give them. In the next 3 days I got 4-5 calls from them wanting to sell me the product, I told them no each time and hung up. Today I got mail from them, they do not give up. I always go on the internet to check these companies before I order, 95% of the time they are scams. I am not out any money just the time dealing with them. They are a scam.

I saw the advertisement for this product called Hydroxatone which is supposed to reduce under eye dark circles a well as other facial skin repair. I was told that I only had to pay for shipping and handling. Even though I cancelled the product well within the 30-day time frame allowed (and because I had not yet sent the box back), I not only would still be charged, I was also told that I would receive my next bill for $79.00 in a few days. I said no. I said that I wanted my money back since they had not kept their word in their own public advertisement. They still have not given me a tracking number. "The best we can do for you is stop or cancel next payment though you will not get reimbursement for trial purchase items. You just have to send back the unused products within the next three weeks," I was told. However, I cannot return the items without tracking numbers. They will only answer calls pertaining to purchasing orders. This is a scam!

This is pretty much the same story that I am hearing from everyone else. I was told that mine was a ‘Try one for the shipping cost, and receive one free’. When I received mine, the reason that I decided that I didn't want it was because of the advertisement of ‘try one and get one’. When my product came in, there was a bill with it of how much would be owed if it wasn't cancelled in 30 days. The bill stated that the amount was $96.00 but one jar only costs $42.00 so they weren't giving me anything free because I had already paid for the shipping and handling so my free one wasn't free. Also, I dealt with the same thing as far as trying to get an RMA number. They wouldn't ever send me one and I couldn't get anyone on the phone once I chose the option of canceling the product.

This product was suppose to be free except for shipping and handling. Then I was suppose to receive a $20.00 Wal-Mart card and a $25.00 gas card, which I never received. I was charged $140.85 for a free except for shipping and handling product but it wasn't free. Then they charged my account for another month, which I stopped them. After I called Hydroxatone today, I was told by Megual that had I have paid the membership for American Leisure and Easy Saver (the third party that was suppose to give me the gift cards) and that the gift cards would have only been about $5.00 after paying the membership fees. What kind of rip off is this? They will not give me a return authorization number and I want my money back.

Please see my email from this company that defrauded many. I've had to close my bank account. They charged up and they never delivered any product and the post office has confirmed that the tracking number given is invalid. Please help me stop them, for they do this to someone else.

I order the product on a trail basis, tried to return the product as requested and it was refused. I told them to stop order and not charge my credit card, but they have done so anyway. They need to be stopped and I want my money returned!

Is Consumer Action Group working on stopping Hydroxatone from billing customers for a product they don't want! I too was billed for my "free trial offer". No where in their ad does it say that they will charge you for it. Make them stop! How can they continue to get away with this scam?

I asked the rep to please cancel my orders for this product, as it has broken out my face, with tiny pimples. She said the order would still go through and when receiving the shipment I could cancel then! My shipment is not due until August 16th! ! It claims I can cancel at any time! I do not want them to use my account! How do I stop them before this date?

I was told it was a free trial, no risk. Lie! It is not free, charging me a fee of $69.95 to cancel free trial.

My wife called the toll free number advertised on TV She apparently got a recorded voice that asked her a bunch of questions she replied no to. She agreed to the free trial offer for $7.95 shipping only. She was unaware of any recurring charges. Today, my card was billed $59.95 for product. Needless to say, my wife was unaware this was going to happen since she agreed to the free trial with shipping only charges. I called the company; they refuse to return my money and in fact, intend to charge me more. It's a rip off, scam, deceptive business practices, call it what you wish, I hope others will not be ** into the scam.

I ordered a "free trial" and eventually got charged over $100 for this on my Discover card. This product does not work, is way too expensive, and has nothing but false promises written all over it. It had no effects whatsoever, therefore, no changes in these dark circles under my eyes.

Their add is misdealing on TV. It is not free and I nearly clicked to get it with only the ship fee. Then I did not check the agreement and that is when I read their bull. They ended to say on TV that if we like it, those jars will be paid for in full. They are terrible for doing this. It is way too much too.

I purchased the initial trail which states that you can cancel any time before the 30 day trail. Two weeks after I received the item, I called the toll free number listed and canceled it. I was told that no other products would be sent to me and I owed nothing else. The following month, $69.95 was charged to our card and $6.95 for shipping. They charged the card on 6/2. On 6/18, I called and spoke with Kim who once again told me that it was canceled and I would not receive another package and if we did not return the package, then we would be charged. It took until the last of June to arrive and we returned it.

I answered an ad sent to me on a postcard about a free 1-month supply, just pay shipping and handling. I received 3 jars of mediocre face cream that was no better than Walmart Equate brand moisturizer. My next bank statement reflected a $119.00 withdrawal from Hydroxatone. When I called the customer service number to inquire, I was told I had agreed to purchase 3 jars every other month for this price when I ordered the 1-month supply. I said I did not order this and was refunded my money.

I called to get info on this product. They shipped out 3 bottles. I had to pay $12.95 shipping and handing charge. Then the salesperson told me of something for hair, nails, and skin. I told him I was not interested. This got sent free, anyway, for $3.95 shipping and handling. So now, this free stuff has already cost me almost $17.

My boyfriend knows I hate my stretch marks and seen the commercial for the stretch mark cream. It said the first 100 people get the 1st product free or something like that (I didn’t see the commercial but that’s what my bf said). But when I had called, it said I was caller 84. They shipped me 3 bottles, plus I sent back a card that said I would also receive a stretch mark stick. I only paid shipping and handling for the bottles and the stick was free. Now I think it did work a little bit but not like I wanted and far from what they make it sound like. I kept the 1st bottle and paid for the second bottle and wanted to send the third back and cancel my account.

I too was scammed by Hydroxatone. They had an offer, try it before you buy it. I paid $7.95 for shipping and handling on my credit card. I tried it, didn't care for it, and sent it back. They gave me 3 bottles, I sent all 3 bottles back 1/2 of 1 bottle used. I called them and told them I wanted to cancel. They told me to send all the bottles back with a code on the box for return. I did this priority mail within the time they told me and they took $77.89 from my credit card before I finally cancelled my credit card. I don't know if they took more. I just asked for my credit card statement to check it out. They would still be taking money off my credit card if I had not cancelled and I don't even have their product.

I ordered trial size of cream on line. They have continued to ship more and more and charge my account $66.96 plus shipping. I am retired, have tried calling, returned the merchandize to no avail and have requested a refund. HELP. They have given me return author. # etc. Nothing seems to help. I am again shipping another package back to them requesting a refund. I cannot afford $66.96 as I am on social security. I am shipping another box back to them today. Please help. This is a SCAM.

I took the liberty of ordering this product for my wife. It claims to be a wrinkle reducer when in fact is really just a moisturizer. In any case, when she (my wife) was advised what I ordered on her behalf, she was less than pleased. Whoops. I called to explain this to the company rep who claimed to fully understand and assured me she would cancel my subscription. Well, less than a month later, my Capital One credit card was charged approximately $75.00 dollars for my cancelled subscription and we received no product either. Pure theft in this case. Numerous attempts to contact company reps were fruitless. Explanations given were, call this number, wrong department, I am not authorized to issue refund and on and on, everything but satisfaction. I will be calling Capital One today to formally dispute the charge. On a final note, the small sample size of the product was not what was promised in the add and is simply a moisturizer. Thank you for reading my complaint. $75.00 charge to my MasterCard without delivering any product at all. Pure theft!

On Friday, May 7, 2010, I ordered their free trial offer for the $3.95 shipping & handling fee for Hydroxatone. I was to receive one bottle of cream and a free bottle of toner for trying the product. Today my account was hit for $139. People that know me absolutely know I would never authorize a charge like that for a product I had never used before I am extremely upset about this charge! I tried calling the company but they are closed for the day.

I, too, am a victim to this ridiculous scam. My experience was common to the complaints I am reading. I called to take advantage of the "free" offer; paid $12 "shipping and handling fee". I specifically refused the offer for auto shipments twice during the conversation I had with a woman (I had responded to a late night advertisement). The exorbitant price they later charged me was not mentioned at all. To my dismay, when I received the "free 30-day trial package, there were three jars instead of one. I used the product which did not work (I have some hydroxy cream from the dollar store that works better). Before I could return the unused product I received another three jars! Digging through all the papers that were enclosed in the original box I found a paper, in small print stating that on three separate dates they deducted $69.95 from my bank account.

I ordered this Hydroxatone product after seeing an add on TV for a free 30 day trial, and was to receive a "free" 30 day trial along with my "special" free gift of a full size toner. When I called to place my order, they were more than helpful and cheerful and explained to me that all I had to do was pay $7.95 for the shipping and it would arrive in a few days.

I ordered this product on the phone sometime around mid February/March of 2009. I asked the phone representative specifically, "So, whats the catch?" She responded with a laugh and said to me that, "The first shipment is free. All you have to do is pay the shipping of $12.00." I said okay and gave her my credit card information over the phone.