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About Hubble Contacts
Hubble Contacts is an online prescription contact lens provider that offers daily contacts at an affordable price. The company sells FDA-approved contact lenses made with high quality ingredients that help maximize comfort and visibility. Hubble has made a commitment to sustainability by making both the lens packs and boxes recyclable.
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Reviewed Nov. 18, 2023
I've been a Hubble customer for 5+ years. Always had a great experience, timely shipping, awesome customer experience, etc. For whatever reason, this summer everything changed. They "updated" their website and now you cannot access your Orders, you don't receive shipping emails, and for THREE MONTHS IN A ROW they sent my contacts to an old shipping address where I haven't lived in over a year. Every time I chat/call to get an update on my order, I get the same line: "It's a bug in the system, we're working on it!" Considering this is a healthcare service/provider, this is absolutely ridiculous. How does it take 6 months to fix the most basic functions of your service? Why can no one figure out how to send a shipping email?
Their customer service continues to be very nice, but virtually useless without a functional website to track and place orders. Frustrated is an understatement. To pay for this service and continuously be gaslighted that "they're fixing it soon!" is ridiculous. Go anywhere else for contacts because this company is in flames. Wouldn't be surprised if they completely went under by next month. Avoid at all costs.
Thank you for sharing your feedback with us. We sincerely apologize for the frustrating experience you've had with our website and the shipping issues you've encountered. Your loyalty means a lot to us, and we deeply regret the inconvenience caused. Rest assured, our team is actively working to resolve these issues swiftly to restore the seamless experience you deserve. We appreciate your patience and understanding as we strive to rectify these issues ASAP.All the best,
Reviewed Oct. 13, 2023
I used Hubble Contacts for a few years and thought they got the job done well enough. In 2020, I requested to cancel my subscription. I was told by Marcus, that canceling my subscription was only possible via phone call. I worked during all available hours and insisted that my subscription be canceled. Marcus ignored my repeated request. I switched banks shortly after and let my payment method expire. I received emails much later that stated Hubble would not process any upcoming orders unless I verified my address and updated my payment method. I declined to do so because I did not wish to continue my subscription, which I made clear to Marcus.
Years go by, I don’t receive any more contact lenses. At some point, I must have updated my payment information (which I highly doubt, but assume I must have done so across all of my accounts without thinking about it). Randomly, two boxes of lenses are delivered to me. Confused, I comb through statements and come across five payments to Hubble in the last ten or so months. They had been charging my updated payment method, not delivering lenses until these two boxes, and doing so after confirming via many emails no orders would be processed until I verified my address. I emailed them and requested refunds for the multiple charges and the lenses delivered to me AND ASKED AGAIN TO CANCEL MY SUBSCRIPTION. They refund the undelivered lenses after way too many emails and then send me labels to ship back the lenses delivered.
I ran out of time and the labels they sent expired. I let it go, thinking that that was the end of it. Dumb of me to not confirm that they canceled my subscription! Another box and another charge show up today. Finally went in and thank god the account portal has changed and I could just cancel myself. Truly horrendous customer service, and not because the people are rude or bad at their jobs, but truly I believe they are trained to ignore requests to cancel and/or make it harder for customers to cancel. I hate this company and their lenses are just mediocre enough that I still wear them in an emergency, but would absolutely never recommend them.
Thank you for providing us with your feedback. We sincerely apologize for the difficulties you encountered while attempting to reach our customer service team to cancel your subscription. We deeply regret that your cancellation request was ignored.
We prioritize addressing customer concerns promptly and effectively. Rest assured, we are committed to resolving this issue as a matter of urgency. To further discuss this matter, we've sent you a private response.Sincerely,
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Reviewed Sept. 24, 2023
I've cancelled my subscription back in July 2023; however, recently I received the monthly charge subscription on my credit card account. I reached out to them about it and they insisted that my subscription is still active. I requested in the email for them to ensure that I won't receive another charge and they still insisted that my subscription is still active and did not address my request to make sure I won't be charge. I had to send them my email confirmation of my cancelled subscription. They sent me a returned label request so I can return the contacts that they sent me but this is a waste of time for me. They shouldn't have charged me in the first place.
Thank you for bringing this issue to our attention. We sincerely apologize for any inconvenience caused by the continued charges despite your cancellation request. We understand your frustration and we want to address your concerns and provide clarity on the situation. We’ve reached out privately to discuss your account details from there. Thank you!All the best,
Reviewed Sept. 24, 2023
I’ve been getting these garbage contacts for years. My eyes became very irritated so I stopped wearing them as often and voila, it resolved. I tried canceling them online, that didn’t work. I tried emailing them to cancel, that didn’t work. So I froze my credit card. The. Charge. Still. Went. Through. So I disputed it with my cc company. Guess what? Hubble fought it. Bruh, you need $40 that badly, huh?
I wrote a review on Trustpilot. They reached out and told me to return my contacts “in the original shipping box”. Bruh. That was months ago. I’m happy to return your toxic plastic contacts but the original shipping box is nowhere in sight. In fact, It’d be my pleasure to return a collection of 12 boxes or so that I’ve gotten that I don’t want. They are harmful to eye health and no one should be wearing them. Toll;dr— Hubble, who hurt you? If you need my $40 that badly, I guess you can have it. But a GoFundMe would be more efficient for what y’all are trying to accomplish. You want handouts. Not customers.
Thank you for sharing your feedback regarding your experience with our service and product. We take our customers' concerns seriously and strive to ensure a high level of satisfaction. I apologize for the inconvenience and frustration you have encountered in your dealings with one of our customer service. We want to address your concerns and resolve this issue. We’ve reached out privately to discuss your account details from there. Thank you!All the best,
Reviewed Aug. 30, 2023
I was using their service for years, I loved that it was just delivered to my house. I also loved how cheap they were. They went up in prices maybe 6 months ago. I thought it was expensive for the low-quality contacts, but the convenience was still a win for me. I got a two charges for $102.99 on the same day. When I called to figure out what was going on with that, I was put on hold most of my 46-minute conversation. They said they would refund me one of those because that was their mistake, but somehow my order change from $44 to 102.99 without my consent. I asked if they could take that off and switch to my normal subscription, they told me no. I don’t understand how that is legal and I am not a customer there any longer since they feel like they can charge people whatever they want whenever they feel like it without consent.
Thank you for taking the time to leave this review. I want to extend my sincerest apologies for your recent negative experience with our service. Your loyalty over the years means a lot to us, and I truly regret that the recent changes have disappointed you. I want to address your concerns and provide clarity on the situation. We’ve reached out privately to discuss your account details from there. Thank you!Best,
Reviewed Aug. 6, 2023
I canceled my subscription many months ago. Out of nowhere my bank account was charged $39.00 in July. I have reached out to customer service to explain that I did not authorize the charge or receive the product with no response. The address on file was also changed to a nonexistent address and I did not change it.
Thank you for taking the time to leave this review. I am deeply sorry to hear about the unauthorized charge on your bank account and the lack of response from our customer service team. Please accept our sincerest apologies for any inconvenience this has caused you. We want to follow up with you further to support your concerns regarding the charge and learn more about what happened. We’ve reached out privately to discuss your account details from there. Thank you!Best,
Reviewed Jan. 23, 2023
Horrible. They charged me 10 days before the 28 day after they charged me $1 for first box, they sent the email that they were going to charge me right after they charged me the same day, I was able to get into my account or change to a new password. It just kept asking me for my email & password (I know the information) so I called. They stated someone changed my pmt date … lies … asked for a supervisor. They were “on another call“… lies. So they were to call me back when they were done with that call … lies. They never called. You can not unsubscribe. They won’t let yoû. And they changed my login so I couldn’t log in to unsubscribe, and don’t come trying to respond to me because I call several times to have (Cindy) this resolved. And stop sending me the same links that I can’t log in/change my password/ cancel my subscription. Ladies don’t do it.
Thank you for taking the time to leave this review. I’m sorry you had such an unpleasant encounter with our associates when you requested to speak to one of our supervisors, and you also had some trouble logging into your account. We would like to further follow up with you to support your concerns regarding the charge and find out more about what happened. We've reached out privately so we can discuss your account details from there. Thank you!Best,
Reviewed Jan. 13, 2023
The worst possible experience. I use Hubble to receive my contacts monthly, without contacts I can't see my hand in front of my face. Regular contacts aren't covered by insurance so I thought I'd try this "cheap" service Hubble. I stuck with them for almost a year despite them having issues with billing (like being charged twice in a month), quality (I've had contacts that burn, are dirty, are blurry etc), and with shipping (delayed shipping so I'm going without).
Most recently they were late getting my monthly box sent out so I was without contacts. I don't have a backup option so when I saw my shipment not going out in time I decided to wear my daily lenses for 2-3 days before tossing. This bought me 8 days, well now the package is lost (not their fault), but when I went to customer service for help, I was SHOCKED at how rude the rep was.
She would take anywhere from 10-30 minutes to respond to me. When she did she was incredibly rude. She did offer to send a replacement box but when I asked for quick shipping she said she couldn't do that because Hubble has "issues" with expedited shipping? I have no idea if she ended up sending a replacement because she just stopped responding to me and didn't even close the chat out so I couldn't open a new one with someone else. Absolutely canceling and my mom and best friend have already canceled. Save your money and go somewhere reliable.
We thank you for the time you took to share your feedback! We rely on customers like you to let us know where we need improvement on. I’m sorry to hear that you were dissatisfied with our service and had such an unpleasant encounter with one of our associates. We would like to further follow up with you to support your concerns. So we've reached out privately to find out more about your interactions with our team and get to the bottom of this. Thank you!Best,
Reviewed Dec. 27, 2022
I have used Hubble subscription contact lens service for many years without any issues. However, this past year, I have had multiple issues with their customer service providing the wrong information or not following through despite sending a confirmation email. The breakdown in communication has caused me to be without the correct contact lenses which is disruptive so I have cancelled my subscription.
Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. We aim to provide our customers with the best service possible, so hearing that we fell short of your expectations is disheartening. I've reached out privately to find out more about your interactions with our team and get to the bottom of this. Thank you!Best,
Reviewed Oct. 20, 2022
I created an order many months ago, and as soon as I tried my contacts, I decided to cancel my subscription. My eyes were extremely dry and irritated, and the contacts did not fit on my eyes. I called to cancel my subscription, since this is the only way to do so, and the lady on the phone talked me into putting my subscription on hold. I did not want to do this, I just wanted my account canceled but this did not happen. I checked my online banking today and was charged $128 and I was unsure why, so I called my bank and they told me it was an automated payment from Hubble. I was shocked and confused.
I called and the lady told me her hands were tied. She would only refund me when the product gets all the way to me in Canada (took weeks the first time) and then when the item return is processed. Unfortunately, I am what you would call a "starving student" and do not have the time or money to wait 4-6 weeks to get that money back... but her hands are tied. I am mostly just sad at this experience. I feel like I got scammed. I received absolutely 0 notification that my account was reactivated and she informed me that it shows proof of reactivation on my account... but it is the account that I THOUGHT I deleted. On top of it all she said I will not be refunded for shipping, handling, or international fees. I just wish they cared a little bit more because now I am down my grocery money for the month. Thanks.
Thank you for taking the time to leave this review. It’s sad to know that you are not fully satisfied with our service as well as with our lenses, but we want to improve and always offer the best customer service. We would like to find out more about what happened. We've reached out privately so we can discuss your account details from there. Thank you!Best,
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- Hubble Contacts
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