Hubble Contacts

I have seen bizarre claims that Hubble contacts don’t allow your eyes to “breathe”. This seems more like propaganda produced by optometrists because they are losing business. When most contacts were made of this material, I never saw anyone running around holding their face screaming “my eyes can’t breathe!”. Do your eyes “breathe” while your eyes are shut sleeping all night? I, personally, do not oxygenate my eyeballs all night. Plus, the Hubble lens material actually does allow oxygen through, just not at the rate of the newer silicone gel lenses. But I guess some people need an iPhone 12 pro max when an iPhone 7 still runs the same iOS.

I am happy to avoid going to my optometrist because they, in my opinion, can be the real crooks. They always try to upsale me, never offer me options in the contacts they suggest (often recommending whatever a sales rep wants them to prescribe, it seems) and then try to get me to buy an expensive pair of frames and lenses each time when I don’t need new glasses. So, it’s like the pot calling the kettle black when I see optometrists “not recommending” services like Hubble. Give me a break.

Anyway, if your eye requires a gas permeable lens, you would be prescribed the specific gas permeable option. The contacts that Hubble sends me are not designed to be slept it, worn multiple days, or reused at all. They are daily disposables and as long as I change them out and throw them away at bedtime, I have zero issues with irritation or dryness. I am a plumber by profession so it works in my favor to dispose daily (bacteria, dirt, dust, and sewage in general doesn’t sound like a good idea for multiple day use of lenses), so they are perfect for me.

The lenses are comfortable and rarely do they move around at all. I have very slight astigmatism in my right eye but have never required a special lens. Hubble lenses feel exactly like what I have been accustomed to for my entire life. If you have significant astigmatism, you will require a different type of lens. Again, I am very pleased to be able to skip the middle man and get my lenses through Hubble in a quick and convenient way.

Next, let me address the concerns I keep reading about the cancellation policy. I signed up for the $1 trial and it clearly stated that I would be billed $36 plus shipping after 16 days. Ok, fine with me. They also had a disclaimer that some shipments are slowed due to COVID. Ok, fine with me. Thanks for the heads up. They also clearly describe their cancellation policy on their site. Would it be more convenient to be able to cancel online? Yes. But, phone cancellation is common with subscriptions (I had to phone cancel a monthly subscription clothing box and even had to phone cancel my Experian account and my New York Times account).

The idea is that they want you to speak to a customer service representative in order to make sure you are aware of the pause option. I don’t blame them, it is after all a business. I am willing to risk having to make a phone call and be put on hold for a moment in order to avoid having to sit in a waiting room at my optometrist’s office.

My contacts always arrive on time and I am always satisfied. I have never been over billed nor have I had a package lost. I feel like Hubble has been very transparent in their policies and procedures and are on par with most any online subscription service (I’ve tried them all). I am a happy customer and will continue to wear Hubble lenses as long as they are a thing.

They told me to send the contacts back, and they'd send a return label. They never sent a return label. I've followed up three times. So that's $123 I'm out for a product I can't even use, didn't order, and don't need. They won't do anything about it. I'm also auto-enrolled for this prescription that isn't mine and can't have been verified with my doctor.

Then, I received the contacts that I'd actually ordered. I only received one eye's worth of contacts. I reached out to them again with photos and evidence, and they refuse to acknowledge that anything is wrong. They refuse to send me the other contacts! So that's another $86 I'm out. THEN, there was a random charge for $56. For absolutely nothing. They did refund that charge, but only after I reached out. So I've been charged a total of $259 dollars, and I have zero contacts I can use. And they refuse to refund a dime.

Original Review: I started using Hubble as a quick way to get contacts without going to the doctor plus the $1 start cost lured me in, 40$ AUTOMATIC charges begin each month. Even if you decide to cancel by emailing them they'll still send them and tell you to return. Which I've had to "cancel" once before because I had too many of these contacts. I didn't need to be charged for a month which they did refund me that time.

However, this last time I tried to return this unopened SEALED contact box back to hubble because I went to an actual eye doctor so I no longer needed their service, they send me an email saying they cannot issue a refund because it was already shipped to me. Keep in mind I've already sent this unopened box back to them. Now I'm out contacts (Could've used as back up especially if I knew they were going to switch up like that) and my $40. STAY CLEAR OF HUBBLE, you're better off paying cash at an optometrist, you'll end up paying more in the long run with this service.