Hubble Contacts Reviews

Worst experience ever!! Don’t waste your time! I waited over a month calling in two different times only to find out they couldn’t use my current prescription and that the eye exam they sent would not work either.

I signed up to for their $1 offer for a 30 day trial and they automatically started a subscription without me knowing. The only way I knew was when I got a $128 charge on my credit card for 3 months. I complained and they did send me a return sticker for the mail but wouldn’t refund the shipping fees. I tried to contact them and they won’t get back to me now. They are HORRIBLE contacts. They are difficult to get it and move around a lot. I find they don’t “set” properly and cause a lot of irritation. I 100% do NOT recommend!

DO NOT PURCHASE. Placed an order they took payment and then three days later cancelled my order with no communication at all. I had to contact them, and they still had no answers. Just told me to go to their sister brand. Very unprofessional.

I used Hubble for 5 years. Had a subscription and automatic withdrawal from my HSA card. Suddenly they started doing an automatic withdrawal from my bank account that WAS NOT on file with them under my account. THEY TOOK MONEY FROM AN ACCOUNT THAT WAS NOT APPROVED. Then when I talked with them to delete that information they said, "Well their system works to have backup blah blah blah." THAT'S STEALING! Zero stars. DO NOT USE THEM.

So about two weeks ago I had ordered my first order...the 1 dollar order...I am still waiting on shipment details after they canceled and resent my order again...forcing me to wait longer than 5 to 10 buisness days...they reset it so now if it goes past they just reset it... I have been dealing with this over a week trying to figure out when my order is going to ship...

This place is a ripoff, first off the contact are cheaply made, tear easy, blurry, etc. I decided to cancel and they continued to charge me for months after and I would dispute it they would not approve the dispute and then deny even though I had bank statements showing otherwise. I read this through multiple reviews that they practice this type of business. Don’t waste your time. There is another company that is 100 times better. I have added a conversation to show they admit trying to charge me but say it was denied which is was 100% not.

I've been a Hubble customer for 5+ years. Always had a great experience, timely shipping, awesome customer experience, etc. For whatever reason, this summer everything changed. They "updated" their website and now you cannot access your Orders, you don't receive shipping emails, and for THREE MONTHS IN A ROW they sent my contacts to an old shipping address where I haven't lived in over a year. Every time I chat/call to get an update on my order, I get the same line: "It's a bug in the system, we're working on it!" Considering this is a healthcare service/provider, this is absolutely ridiculous. How does it take 6 months to fix the most basic functions of your service? Why can no one figure out how to send a shipping email?

I used Hubble Contacts for a few years and thought they got the job done well enough. In 2020, I requested to cancel my subscription. I was told by Marcus, that canceling my subscription was only possible via phone call. I worked during all available hours and insisted that my subscription be canceled. Marcus ignored my repeated request. I switched banks shortly after and let my payment method expire. I received emails much later that stated Hubble would not process any upcoming orders unless I verified my address and updated my payment method. I declined to do so because I did not wish to continue my subscription, which I made clear to Marcus.

I've cancelled my subscription back in July 2023; however, recently I received the monthly charge subscription on my credit card account. I reached out to them about it and they insisted that my subscription is still active. I requested in the email for them to ensure that I won't receive another charge and they still insisted that my subscription is still active and did not address my request to make sure I won't be charge. I had to send them my email confirmation of my cancelled subscription. They sent me a returned label request so I can return the contacts that they sent me but this is a waste of time for me. They shouldn't have charged me in the first place.

I’ve been getting these garbage contacts for years. My eyes became very irritated so I stopped wearing them as often and voila, it resolved. I tried canceling them online, that didn’t work. I tried emailing them to cancel, that didn’t work. So I froze my credit card. The. Charge. Still. Went. Through. So I disputed it with my cc company. Guess what? Hubble fought it. Bruh, you need $40 that badly, huh?