Hubble Contacts

I started using Hubble approximately 10 months ago after switching from a highstreet brand. I've loved using Hubble contacts, they are always on time just when you need them via their recurring subscription, and I first made the switch to Hubble after I looked at their £1 trial box which contained 15 pairs! Hubble has been extremely useful when I've needed to suspend my services with them whilst I've had a stockpile of contacts, and they have made it super easy to restart my subscription again. Their customer service team has been second-to-none and are always available to chat when you need them.

I subscribed to this service a little bit more than year ago. First because my local opticians in the UK wouldn't sell me any lenses, even though I already well knew my prescription, unless I paid their extortionate test fees (45 to 60 UK pounds) to have a new test done by them. Cause I'd lie about +9 lenses for the lols amiright!

And not gonna lie, the second reason was because they were offering a week's worth of free lenses on Facebook. I was unwilling to go back to my binoculars (I have very high myopia, 9+) and was frustrated, needed something super fast. Was running out so I thought why not give it a chance! Was quite happy with the free trial so I decided to stay.

I wear contacts only when doing active sports, mainly biking in summer and skiing in winter. I have glaucoma, and I'm not supposed to wear contacts for long periods of time. So when I used other brands, because the lenses were so expensive, and because only wore them for a few hours at a time, I would use them multiple times. Often this made my eyes ache, even if I cleaned the lenses. No way was I going to wear glasses under my goggles.

I joined Hubble last year in an attempt to find some kind of contacts that were comfortable and affordable. Because of my job (hair stylist) my ophthalmologist told me I needed to wear disposable dailies. Of course, the only ones that would suit me were $99/box. I am lucky that both eyes wear the same Rx otherwise it would have been two boxes at $99. I tried Hubble on a whim with a two week free trial. These contacts are honestly the most comfortable I've ever owned. They don't dry out while I am at work blow drying and encountering chemicals. I don't need to use eye drops to rewet them.

I really was trying to find a better solution for me to wear contacts that didn’t require me to bring a case, contact solution and maybe an extra pair of lenses. My coworkers and I started to talk about our vision and eventually found ourselves talking about the contacts we have. They made wearing daily contact lenses like a breeze! So I started to look up prices compared to the one I usually get which are monthly and some came out to a little more than what I was paying for so I didn’t see it was worth it.

I ordered a box of contacts to try them out from this brand, while their initial deal is good I now understand why. The contacts I received are cheaply made and don't even last the one day they are supposed to. Even with eye drops I couldn't stand the dryness after about six hours of use. When I then tried to cancel my subscription, I was told via email that I had to call them between 9-5 in order to do so. Wow, how very convenient for a place that I went to for convenience (That's sarcasm). That was about a month ago...then I was charged again. Now I'm out $39 for a product that I already canceled. Customer service was no help as it was "against policy" to refund charges that were already processed even though I contacted them the day of. Save yourself some time, money and energy and use another service for contacts.

These are the best most comfortable lenses I’ve ever had. To be honest, I only signed up for them to get a free box and was intending to cancel my subscription straight away, but I have kept it going as they are brilliant. I have was using a very well-known brand before, and still have loads of them leftover, but Hubble are so comfortable and fit really well. I love them. I find the shipping a bit complicated, it would be nicer to be able to just order them directly online without some sort of subscription situation.

Paid $40 for *literally* nothing. I've been using contacts for over 5 years now, and decided to try Hubble when an ad popped-up on my Instagram feed claiming a "$1 Trial." I thought "there's not much to lose," right? "I'll give it a try, see how their contacts are, and if I don't like them I'll only be losing $1." So I signed up and waited for my $1 Box. I kept waiting, but it never arrived, so I stopped expecting it and eventually even forgot about it. I recently got charged an extra $39 for a second box of a product I haven't tried, don't know if they work for me, and haven't even seen. I called and asked for a refund, but customer service didn't offer any solutions.

I wanted affordable contacts and these were the first thing that popped in my head. The price is awesome, I ordered the $1 trial and realized they weren’t for me (sensitive/dry eyes) so I didn’t bother ordering more. Not realizing this, my account was on a trial with my visa where they took $128 for a contacts package or whatever and I had to return them to get my money back because I can’t wear them so what’s the point. I mailed them back the unopened package in November of 2019 and still no refund April 2020. I’ve called many times and sent photos of the shipping package but they refuse to authorize a refund and no one knows where the package is. Would not recommend authorizing your card since you probably can’t get a refund anyway.

I started using Hubble 2 months ago. I was recently laid off due to the corona virus issue we are currently facing. I tried calling twice 1 week prior to my charge date and sent an email 1 day before. My email was not responded to until 1 day after my charge. When I finally was able to speak to someone I was told I couldn't get a refund because it had shipped. I offered to ship it back and was still told no. I will not be doing business will Hubble any longer.