Hubble Contacts Reviews

I've been a Hubble customer for 5+ years. Always had a great experience, timely shipping, awesome customer experience, etc. For whatever reason, this summer everything changed. They "updated" their website and now you cannot access your Orders, you don't receive shipping emails, and for THREE MONTHS IN A ROW they sent my contacts to an old shipping address where I haven't lived in over a year. Every time I chat/call to get an update on my order, I get the same line: "It's a bug in the system, we're working on it!" Considering this is a healthcare service/provider, this is absolutely ridiculous. How does it take 6 months to fix the most basic functions of your service? Why can no one figure out how to send a shipping email?

I used Hubble Contacts for a few years and thought they got the job done well enough. In 2020, I requested to cancel my subscription. I was told by Marcus, that canceling my subscription was only possible via phone call. I worked during all available hours and insisted that my subscription be canceled. Marcus ignored my repeated request. I switched banks shortly after and let my payment method expire. I received emails much later that stated Hubble would not process any upcoming orders unless I verified my address and updated my payment method. I declined to do so because I did not wish to continue my subscription, which I made clear to Marcus.

I've cancelled my subscription back in July 2023; however, recently I received the monthly charge subscription on my credit card account. I reached out to them about it and they insisted that my subscription is still active. I requested in the email for them to ensure that I won't receive another charge and they still insisted that my subscription is still active and did not address my request to make sure I won't be charge. I had to send them my email confirmation of my cancelled subscription. They sent me a returned label request so I can return the contacts that they sent me but this is a waste of time for me. They shouldn't have charged me in the first place.

I’ve been getting these garbage contacts for years. My eyes became very irritated so I stopped wearing them as often and voila, it resolved. I tried canceling them online, that didn’t work. I tried emailing them to cancel, that didn’t work. So I froze my credit card. The. Charge. Still. Went. Through. So I disputed it with my cc company. Guess what? Hubble fought it. Bruh, you need $40 that badly, huh?

I was using their service for years, I loved that it was just delivered to my house. I also loved how cheap they were. They went up in prices maybe 6 months ago. I thought it was expensive for the low-quality contacts, but the convenience was still a win for me. I got a two charges for $102.99 on the same day. When I called to figure out what was going on with that, I was put on hold most of my 46-minute conversation. They said they would refund me one of those because that was their mistake, but somehow my order change from $44 to 102.99 without my consent. I asked if they could take that off and switch to my normal subscription, they told me no. I don’t understand how that is legal and I am not a customer there any longer since they feel like they can charge people whatever they want whenever they feel like it without consent.

I canceled my subscription many months ago. Out of nowhere my bank account was charged $39.00 in July. I have reached out to customer service to explain that I did not authorize the charge or receive the product with no response. The address on file was also changed to a nonexistent address and I did not change it.

Horrible. They charged me 10 days before the 28 day after they charged me $1 for first box, they sent the email that they were going to charge me right after they charged me the same day, I was able to get into my account or change to a new password. It just kept asking me for my email & password (I know the information) so I called. They stated someone changed my pmt date … lies … asked for a supervisor. They were “on another call“… lies. So they were to call me back when they were done with that call … lies. They never called. You can not unsubscribe. They won’t let yoû. And they changed my login so I couldn’t log in to unsubscribe, and don’t come trying to respond to me because I call several times to have (Cindy) this resolved. And stop sending me the same links that I can’t log in/change my password/ cancel my subscription. Ladies don’t do it.

The worst possible experience. I use Hubble to receive my contacts monthly, without contacts I can't see my hand in front of my face. Regular contacts aren't covered by insurance so I thought I'd try this "cheap" service Hubble. I stuck with them for almost a year despite them having issues with billing (like being charged twice in a month), quality (I've had contacts that burn, are dirty, are blurry etc), and with shipping (delayed shipping so I'm going without).

I have used Hubble subscription contact lens service for many years without any issues. However, this past year, I have had multiple issues with their customer service providing the wrong information or not following through despite sending a confirmation email. The breakdown in communication has caused me to be without the correct contact lenses which is disruptive so I have cancelled my subscription.

I created an order many months ago, and as soon as I tried my contacts, I decided to cancel my subscription. My eyes were extremely dry and irritated, and the contacts did not fit on my eyes. I called to cancel my subscription, since this is the only way to do so, and the lady on the phone talked me into putting my subscription on hold. I did not want to do this, I just wanted my account canceled but this did not happen. I checked my online banking today and was charged $128 and I was unsure why, so I called my bank and they told me it was an automated payment from Hubble. I was shocked and confused.