Hubble Contacts

I started using Hubble approximately 10 months ago after switching from a highstreet brand. I've loved using Hubble contacts, they are always on time just when you need them via their recurring subscription, and I first made the switch to Hubble after I looked at their £1 trial box which contained 15 pairs! Hubble has been extremely useful when I've needed to suspend my services with them whilst I've had a stockpile of contacts, and they have made it super easy to restart my subscription again. Their customer service team has been second-to-none and are always available to chat when you need them.

Started with these as I saw a free trial. I did not think I would be sticking with them 6-7 months later. I originally thought with them being shipped they would always be late but this has never been the case. The quality of the lenses are excellent, after having tried Dailies Total, Acuvue and various others I can honestly say these are up there with the best and feel comfortable compared to some of the cheaper brands. It is important to note I have never had a lens split on me from Hubble which I have had from elsewhere. My only issue is the monthly frequency, as I am not a daily wearer so I have ended up with a few boxes extra. However this is not a problem. Overall 9/10 for these Hubble lenses - I am posting this review as part of a promotion where I will receive a benefit in exchange for my honest review.

I subscribed to this service a little bit more than year ago. First because my local opticians in the UK wouldn't sell me any lenses, even though I already well knew my prescription, unless I paid their extortionate test fees (45 to 60 UK pounds) to have a new test done by them. Cause I'd lie about +9 lenses for the lols amiright!

And not gonna lie, the second reason was because they were offering a week's worth of free lenses on Facebook. I was unwilling to go back to my binoculars (I have very high myopia, 9+) and was frustrated, needed something super fast. Was running out so I thought why not give it a chance! Was quite happy with the free trial so I decided to stay.

I wear contacts only when doing active sports, mainly biking in summer and skiing in winter. I have glaucoma, and I'm not supposed to wear contacts for long periods of time. So when I used other brands, because the lenses were so expensive, and because only wore them for a few hours at a time, I would use them multiple times. Often this made my eyes ache, even if I cleaned the lenses. No way was I going to wear glasses under my goggles.

I joined Hubble last year in an attempt to find some kind of contacts that were comfortable and affordable. Because of my job (hair stylist) my ophthalmologist told me I needed to wear disposable dailies. Of course, the only ones that would suit me were $99/box. I am lucky that both eyes wear the same Rx otherwise it would have been two boxes at $99. I tried Hubble on a whim with a two week free trial. These contacts are honestly the most comfortable I've ever owned. They don't dry out while I am at work blow drying and encountering chemicals. I don't need to use eye drops to rewet them.

It's a scam guys. It may be a $1 trial box but what they're trying to do is charge you for your next box before your trial even arrives. Tell me in your own words Hubble and try to defend yourselves, why do you think that's a good business model for happy customers? No you won't get offered a refund. "We don't accept returns for refund." Not if you try to reason to customer service. Not even if you offer to send the box back unopened. Maya if you're listening, I'd really like somebody besides Sean from customer service to hear me out on this. MY TRIAL BOX, ARRIVED, AFTER I WAS CHARGED FOR MY FIRST MONTH. Let that sink in ladies and gents.

I have had a subscription with Hubble for a few months now that had been been on hold because I got contacts elsewhere. I started that account again, and Hubble created a second account under my name and card. I saw the second full charge in my bank account, and immediately called them. It was within an hour or two of the money being pulled. There was no response to my email, and on Monday I called customer service as soon as they opened. They said that the contacts had already shipped, even though I still have no verification of that, and they wouldnt refund me the money for the second box. Upon further inspection, the second subscription is from an eye doctor in a town I've never even been to, so it's not even valid, I'm not sure how they can legally sell it to me? This company ignored my requests until it was too late for me to get my money back. They will scam you out of money and then blame you.

I ordered a box of Hubble contacts. Shortly after, I received an email stating my box would arrive in a few days. A few days to me means approximately 3 days. They didn't arrive so I contacted customer service through my email. They replied saying the box would be shipped out soon. Strike one - "a few days" promise was not fulfilled. I let it go and expected my delivery to arrive shortly after that. According to tracking it was to arrive Tuesday 6/23. Tuesday night came, Wednesday morning came and there was not a package in sight.

I thought I'd give Hubble try, being a contact user for many years. Their scam is they let you think that you have 16 days between shipments before charging and shipping next order. However, when you order your first order the 16 days starts, not when you first receive the contacts. I had less than a week to try them out, and went to cancel within what I thought was the allotted time, only to be told that they had without notice sent me a second shipment and charged me $40. I thought I had 16 days from when I received them. Buyer beware! I would never use them again. The contacts are trash and their customer service worse.

I had called back on May 12th to cancel my subscription. I called customer service yesterday, after noticing I had been charged for may, AND this month (june) for a contact subscription that was supposed to be cancelled and was NOT cancelled due to the company's lack of competent customer service reps. When I spoke to a new customer service rep yesterday she told me there was no record of my call on May 12th, 2020 to cancel my subscription so she could not refund me any of my money, including a PENDING transaction from yesterday for ANOTHER box of contacts I can not wear! They are too dry, extremely painful to wear, and they make my eyes swell. This is now almost $100 worth of contacts I CANNOT WEAR!!!! She PROMISED a supervisor would call me back yesterday, I never received a call. I am beyond upset with the level of customer care this company has.