Hubble Contacts Reviews

I have waited for over 21 days for contacts that I paid for and never received. They said they would send me replacement contacts then didn't receive the contacts. All to be told the fulfillment center was either out of stock or having problems. Then was told they ship via 3rd party and it was their fault. Asked for refund and cancel subscriptions. Waiting for REFUND AND SUBSCRIPTION TO BE CANCELED. Don't buy from Hubble. They just want your money. It's a scam.

I'll never order contacts from these people again. Ordering contacts was difficult. They enrolled me a subscription and I was not aware and when I tried to cancel, I got three emails from customer service. They wanted to confirm my email address when I asked to close my account. And yet they were sending me emails. WTF.

Not happy at all! They obviously didn't check my prescription. I also use two different ones in each eye. They sent the same for both. They dry out like crazy! When I tried to contact them I never got a response. They have now charge my checking account 60$. I didn't sign up for a subscription, just the 1$ to try them. Thank God, my bank stopped payment and blocked them from getting my money!! Now I see the major lawsuit they have! Stay away!

Worst experience ever!! Don’t waste your time! I waited over a month calling in two different times only to find out they couldn’t use my current prescription and that the eye exam they sent would not work either.

I signed up to for their $1 offer for a 30 day trial and they automatically started a subscription without me knowing. The only way I knew was when I got a $128 charge on my credit card for 3 months. I complained and they did send me a return sticker for the mail but wouldn’t refund the shipping fees. I tried to contact them and they won’t get back to me now. They are HORRIBLE contacts. They are difficult to get it and move around a lot. I find they don’t “set” properly and cause a lot of irritation. I 100% do NOT recommend!

DO NOT PURCHASE. Placed an order they took payment and then three days later cancelled my order with no communication at all. I had to contact them, and they still had no answers. Just told me to go to their sister brand. Very unprofessional.

I used Hubble for 5 years. Had a subscription and automatic withdrawal from my HSA card. Suddenly they started doing an automatic withdrawal from my bank account that WAS NOT on file with them under my account. THEY TOOK MONEY FROM AN ACCOUNT THAT WAS NOT APPROVED. Then when I talked with them to delete that information they said, "Well their system works to have backup blah blah blah." THAT'S STEALING! Zero stars. DO NOT USE THEM.

So about two weeks ago I had ordered my first order...the 1 dollar order...I am still waiting on shipment details after they canceled and resent my order again...forcing me to wait longer than 5 to 10 buisness days...they reset it so now if it goes past they just reset it... I have been dealing with this over a week trying to figure out when my order is going to ship...

This place is a ripoff, first off the contact are cheaply made, tear easy, blurry, etc. I decided to cancel and they continued to charge me for months after and I would dispute it they would not approve the dispute and then deny even though I had bank statements showing otherwise. I read this through multiple reviews that they practice this type of business. Don’t waste your time. There is another company that is 100 times better. I have added a conversation to show they admit trying to charge me but say it was denied which is was 100% not.

I've been a Hubble customer for 5+ years. Always had a great experience, timely shipping, awesome customer experience, etc. For whatever reason, this summer everything changed. They "updated" their website and now you cannot access your Orders, you don't receive shipping emails, and for THREE MONTHS IN A ROW they sent my contacts to an old shipping address where I haven't lived in over a year. Every time I chat/call to get an update on my order, I get the same line: "It's a bug in the system, we're working on it!" Considering this is a healthcare service/provider, this is absolutely ridiculous. How does it take 6 months to fix the most basic functions of your service? Why can no one figure out how to send a shipping email?