Hubble Contacts Reviews

I used Hubble Contacts for a few years and thought they got the job done well enough. In 2020, I requested to cancel my subscription. I was told by Marcus, that canceling my subscription was only possible via phone call. I worked during all available hours and insisted that my subscription be canceled. Marcus ignored my repeated request. I switched banks shortly after and let my payment method expire. I received emails much later that stated Hubble would not process any upcoming orders unless I verified my address and updated my payment method. I declined to do so because I did not wish to continue my subscription, which I made clear to Marcus.

I've cancelled my subscription back in July 2023; however, recently I received the monthly charge subscription on my credit card account. I reached out to them about it and they insisted that my subscription is still active. I requested in the email for them to ensure that I won't receive another charge and they still insisted that my subscription is still active and did not address my request to make sure I won't be charge. I had to send them my email confirmation of my cancelled subscription. They sent me a returned label request so I can return the contacts that they sent me but this is a waste of time for me. They shouldn't have charged me in the first place.

I’ve been getting these garbage contacts for years. My eyes became very irritated so I stopped wearing them as often and voila, it resolved. I tried canceling them online, that didn’t work. I tried emailing them to cancel, that didn’t work. So I froze my credit card. The. Charge. Still. Went. Through. So I disputed it with my cc company. Guess what? Hubble fought it. Bruh, you need $40 that badly, huh?

I was using their service for years, I loved that it was just delivered to my house. I also loved how cheap they were. They went up in prices maybe 6 months ago. I thought it was expensive for the low-quality contacts, but the convenience was still a win for me. I got a two charges for $102.99 on the same day. When I called to figure out what was going on with that, I was put on hold most of my 46-minute conversation. They said they would refund me one of those because that was their mistake, but somehow my order change from $44 to 102.99 without my consent. I asked if they could take that off and switch to my normal subscription, they told me no. I don’t understand how that is legal and I am not a customer there any longer since they feel like they can charge people whatever they want whenever they feel like it without consent.

I canceled my subscription many months ago. Out of nowhere my bank account was charged $39.00 in July. I have reached out to customer service to explain that I did not authorize the charge or receive the product with no response. The address on file was also changed to a nonexistent address and I did not change it.

Horrible. They charged me 10 days before the 28 day after they charged me $1 for first box, they sent the email that they were going to charge me right after they charged me the same day, I was able to get into my account or change to a new password. It just kept asking me for my email & password (I know the information) so I called. They stated someone changed my pmt date … lies … asked for a supervisor. They were “on another call“… lies. So they were to call me back when they were done with that call … lies. They never called. You can not unsubscribe. They won’t let yoû. And they changed my login so I couldn’t log in to unsubscribe, and don’t come trying to respond to me because I call several times to have (Cindy) this resolved. And stop sending me the same links that I can’t log in/change my password/ cancel my subscription. Ladies don’t do it.

The worst possible experience. I use Hubble to receive my contacts monthly, without contacts I can't see my hand in front of my face. Regular contacts aren't covered by insurance so I thought I'd try this "cheap" service Hubble. I stuck with them for almost a year despite them having issues with billing (like being charged twice in a month), quality (I've had contacts that burn, are dirty, are blurry etc), and with shipping (delayed shipping so I'm going without).

I have used Hubble subscription contact lens service for many years without any issues. However, this past year, I have had multiple issues with their customer service providing the wrong information or not following through despite sending a confirmation email. The breakdown in communication has caused me to be without the correct contact lenses which is disruptive so I have cancelled my subscription.

I created an order many months ago, and as soon as I tried my contacts, I decided to cancel my subscription. My eyes were extremely dry and irritated, and the contacts did not fit on my eyes. I called to cancel my subscription, since this is the only way to do so, and the lady on the phone talked me into putting my subscription on hold. I did not want to do this, I just wanted my account canceled but this did not happen. I checked my online banking today and was charged $128 and I was unsure why, so I called my bank and they told me it was an automated payment from Hubble. I was shocked and confused.

Updated on 10/07/2022: So Cristy reached out and assured me she would resolve the issue. Obviously choosing to not read my original 1 star review I posted here as it clearly explains the issue at hand. So she robotically repeats the script of being passive aggressive and deflecting taking responsibility of resolving the issue. The link won’t work because of HUBBLE being passive aggressive idiots by deactivating my account before sending me the link to take their eye exam. They know this… I will continue blasting how ** their customer service is.. Read the one star review I originally posted as well as the email threads in your customer service department. What a bunch of idiots!

When I purchased my first one a day pair of contacts I couldn’t believe that they were only a dollar. Yes you heard me right a DOLLAR. I was like is this legit? So I called just make sure and it was! Anyhow, I just received my third set of contacts about a month ago and I really like them. They’re very comfortable, reusable and my eyes don’t dry up. Never thought that I’d like the one a day contacts and boy was I mistaken. Will definitely purchase more in the future!*

I wore Hubble contacts for about a year. At first I thought they were great because of how inexpensive they were, the quality wasn't a concern so much - I would just change the contacts halfway through the day. They never made it a full day. Then, a few months ago, my eyes started feeling irritated and particularly my left eye seemed to always want to get the contact out of the eye. I went to the eye doctor and discovered cornea irritation as well as growth in blood vessels around the top of both eyes which is a result of contact irritation and can worsen over time. I have to wear glasses until my eyes heal.

I tried Hubble contacts about three years ago for the first time. I requested the trial pack, and it took weeks and weeks to get to me. I was already charged for the full subscription pack before I had even received and tried my trial product. I sent a customer service email and they said it must have been stuck in the mail and they were going to process a replacement trial pack. I explained that this doesn't help the subscription I was charged for when the point of the trial is to actually try the product. I did acknowledge the "fine print" that I am signing up for the charge when making the account for the trial, but I really didn't think the trial would be "lost" or whatever.

I tried Hubble and they always caused me horrible eye irritation. Constantly like sand in my eyes, redness, watering, and occasionally discharge from my right eye. Never will I buy this again. Definitely not worth it.

They make it IMPOSSIBLE to cancel your subscription. I’ve had to throw away many packs of contact lenses as I refuse to wear them because they irritate my eyes. Also found out they use old technology that is extremely damaging to your eyes. Please don’t make the same mistake I did.

I signed up for the $1 trial box just before Christmas of 2021 and to this day I have yet to receive it. It is currently March 25, 2022. What makes it worse is that they billed and charged for a quarters supply BEFORE I had even received the trial box to make my decision on whether or not I was going to continue with them. My mail service has not seen any parcels for me from Hubble, and time and time again over the last three months they have said that, "Give it some time. It might just be delayed" and "So sorry to hear your experience hasn't been great, I've gotten another shipment sent out to you at no cost". Over THREE MONTHS and still not a single pair of contacts from them let alone my money that they took.

A week after I got my trial I was charged 44 dollars out of nowhere!! They were very rude and told me that even though they haven’t shipped yet there would be no refund and they don’t take returns is what they told me over the phone. Stay away. These contacts are cheap and they feel like it!!!

I got the trial and the products were okay... After a month they automatically started me on a subscription and started charging me $44 per package which I received none of. I spoke with their customer support and they said I have to pay to get another package delivered which I disagreed with but after all I ended up agreeing to getting another package. Meanwhile, their customer service never processed this. I followed up again and they said it has been shipped but unfortunately they lied again. I followed up with their customer service again and they repeated the same thing again. Literally the worst customer support. Do yourself a favor and get something else!

Ordered these contacts for my daughter. and they were good at the beginning. There was always at least 1 contact with a jagged edge or crack in every box and sometimes they were cloudy. The quality got worse and it was always so difficult to get in touch with someone from Customer service - always a hassle to get a replacement. When I sent notice that we wanted to stop the subscription they kept sending boxes and charging me. When I did finally get someone who was able to confirm cancellation - it took weeks - they refused to accept the contacts back and refund my money for the extra boxes sent. Poor quality and very poor customer service.

Very easy to get setup. Prescription validation was fast, free 30 day trial made the decision to subscribe easy. Contacts arrive on a timely schedule and always before there is a chance of running out.

I had been using Hubble for years. After trying to cancel (and being asked WHY several times), I finally got them to cancel my subscription. However, I was told the pending order charge on my card was non-refundable and I was SOL (keep in mind this is a same-day charge). I have never had a company not willing to work with me on canceling and refunding an order that was not even processed yet and I don't even have the option to return the contacts so they will be sadly going to waste. It is a shame a company would rather make a profit (of $39 mind you), than help out a former customer. Again, support was zero help and I am glad I canceled. I have never had these issues with competitors (aka Waldo who has a return policy).

I love these contacts! I hated the idea of going to the eye doctor and getting contacts. Hubble makes it so easy to just order from your phone and they arrive within weeks. This they're so easy on the eyes and work so well. I've been using them for a few months now and I'll never go back to glasses.

I’ve been using Hubble for about a year now, I started wearing contact lenses during the pandemic. Glasses… masks… fog... If you wear glasses you understand. So I didn’t want anything permanent because I didn’t know if I’d like the contacts or even be comfortable wearing them. It was really easy to get my prescription submitted and set a schedule to get my contacts. Especially because I don’t wear them every day I was able to get them every three months. Any time I had a question or concern I’d get an email back the exact same day. This is just one little thing in my life that makes things easier. I’m super thankful.

I’m being a loyal customer for the second year already. I received a notice that there is a problem with my order, I need to update my prescription. Hubble offered an online test. I follow all links and got it updated. How big was my surprise when I received +2.5 and -3 instead -2.5 and -3. When I was trying to reach customer service it looks like they don’t really care about it. Hubble said, "Oh it’s not us, it’s the prescription company." And DIDN’T OFFERED ANY HELP OR SOLUTION. By the way when they sent links you can’t really tell if it’s some different company, everything had Hubble logo.

The quality of the lenses are good but after 6-7 hours of use I'm starting to have issues with my sensitive eyes. I think it would be great if they do a version for sensitive eyes with a silicone base, for instance. But the quality is better than other similar brands on the market. It's good that you can skip one more or two for the subscription if you need to, but it's not good that you actually need to call them in order to cancel your subscription. We are in the digital era please! Overall I am happy with the service. I am posting this review as part of a promotion where I will receive a benefit in exchange for my honest review.

This company does not do refunds- even for totally unopened boxes (box was shipped in). They make it very hard to cancel your subscription. My eye doctor told me these contacts are very bad for your eyes. They can sell them somewhat cheaply because they are using very old technology. Also- Hubble DOES NOT let you leave a review on their website. All their “example” reviews are 5 stars. I wish I would have paid more attention to this before signing up. I did get the $1 box and the paid for 1 more month before I found out how bad they are for your eyes.

These contacts caused so much discomfort. If you have sensitive eyes these are NOT the contacts for you. I've finally cancelled my subscription after a month of trying to contact them via their phone number. They continued to charge my card. When I finally got ahold of them, they told me "we can not accept any returns" and now I will be throwing away 4 boxes of contacts that I will never wear. The biggest waste of money. If I could rate this company a 0 out of 5 stars I would! Please save your time and money.

Decided to try online order for trial run of a specific brand and fit. Immediately received notice of auto ship and firm refused to permit one time order yet charged my credit card and didn’t offer to adjust or stop payment even though the order and request to cancel occurred within minutes of initial contact. Very unimpressed and feel deceived and scammed. Now the burden to void falls to the new customer. They need to take some sort of customer service training and offer assistance not roadblocks.

This is the craziest shopping experience I've ever had. I ordered contacts, everything seemed fine. Then I received a charge for $123 (my initial purchase was about $80). I'd been enrolled into a subscription for contacts that weren't even my prescription, and they were on the way. I reached out to them asking why they'd been sent to me, why I'd been charged, and when I would receive a refund.

The contacts are fine. They're not amazing, but they're fine and they're affordable. The customer service on the other hand, has a very "sorry, too bad for you," attitude and does very little to try and help you. Head's up: they have a "no return" policy, which means if you or they make a mistake, you will always foot the bill. I received no response via email. Their website is Yes, I used a different email than my account was linked to, but good customer service would have replied anyway. When I called to cancel my subscription, the customer service rep wouldn't take "no," for an answer until I asked REPEATEDLY - wasting time and trying my patience. Hoping my subscription is ACTUALLY cancelled and I don't get a surprise charge next month.