Hubble Contacts Reviews

My vision got worse from using these. They also cancelled my subscription without telling me during the pandemic and I couldn't get to an eye doctor, didn't respond to my emails, then randomly restarted it three months later. Cancelled it without telling me again two months ago, then when I went to an eye dr and got better contacts (which were actually cheaper with the rebate), they told me I had a new account under my work email (don't know how they got that), and started charging me again. Refused to refund, even after shipping one of the orders to the wrong place. TLDR; dangerously low oxygen flow with these, which will degrade your eyesight, sneaky and highly unethical company. Will see if they actually stop charging me now.

I love the Hubble daily contacts. They’re great and comfortable and I have zero issues with them. Getting them monthly is SO EASY. I am giving four stars due to a customer service experience although this would NOT prevent me from using this company. I moved and forgot to change my shipping address, I was notified of the charge but my items had NOT yet shipped and wouldn’t for 1-2 days. I emailed twice to change the address and never got a response which was frustrating. Fortunately the new owner at my old address let me know and I picked them up. Otherwise, very happy and will keep using them.

Updated on 04/29/2021: After several attempts to get a refund and cancel my subscription for the contacts that they shipped me automatically they again charged my account, at this point they are stealing my money. I just discovered they charged my account today and now I'm unsure if they will refund me because they did not the previous time. I cannot express the anger I feel towards this company enough. I feel robbed from my hard-earned money!

First off the only way to interact with these people is email, which I normally prefer. About 4 months ago my Hubble order did not show up. I made the mistake of emailing and asking where it was. A few weeks went by still nothing, I emailed again and got a response that they were canceling my service, I went in and reactivated it. I have not received any contacts since then. I email them about every 3 days and they just keep telling me different things. My wife still gets hers every 28 days. I think the first missed box was probably the responsibility of the USPS, but I am certain these idiots at hubble are charging me each month, knowing they are not shipping them. We all need to hold these companies accountable. Switch with me to Waldo.

I believe that it's a fraud company. They are telling me that they are sending contact lenses for 1 dollar. But they got 38 dollars extra. After canceling the subscription they are taking money but they don't send products.

This was probably the worse client service I received. After telling them I never received the order they answered with a very sassy message including a picture letting me know they have rescheduled a new delivery for the full price (knowing that I had a discount on the order they lost). I do not recommend them, it would be worth paying more for not having to deal with them.

I was initially happy with my subscription with Hubble; I moved from NYC to Northern VA last year. I gave Hubble my updated address, and within two months; I stopped receiving my contacts! I contacted Hubble who provided me with a tracking number that said it was delivered (it wasn't) and pretty much told me that my only recourse was to file a claim with the postal carrier. No apology, no offers to replace my order, not even a flicker of protest when I asked to cancel my service- just "sucks to be you, have fun battling with USPS".

I signed up for a free trial. I did not have any issues with cancellation as I did it straight away. When I put them on I could immediately tell they were not my RX, even though it showed they were right on the box. Same base curve and diameter as well. I checked the expiration date, and they were still “good”. I wear a -3.00, and it felt I was wearing half of that - possibly -1.50 or less. So, not much improvement with them on vs off. The only other explanation is I received a really bad batch (cause, hey, they are “free”).

I like the convenience of contacts but hate the price tag! Hubble Contacts fixes this problem. This has allowed me to wear contacts more often without breaking the bank. Thank you Hubble Contacts for your service!

They provide good daily contacts, however, their customer service is impossible to reach.. I have been trying to cancel my subscription due to financial hardship and have not been able to get ahold of anyone for over a week. Between work, school, and being a single mom of 2 boys I don't have time to sit on hold forever or struggle to find their phone number which isn't listed easily on their website. I can't afford the monthly cost anymore.

They deliver straight to my house always on time. The contacts are daily wear and so convenient and comfortable. If I don't have enough money in my account to pay they keep trying until I do and I'm not charged extra. In my bank or by Hubble. It's a great way to get your contact lenses. Better priced than my glasses store.

Hubble is by far the most convenient and affordable company I've used for contacts, and their house brand contacts are the best I've ever worn! I've been a contact wearer for well over 15 years and have always purchased through my optometrist. I recently decided to give dailies a go, and Hubble is half the price. I've been a subscriber for a little over 6 months but I don't see myself stopping any time soon. No issues with customer service or billing, either.

After signing up for the trial, I was charged for a entire subscription ($128) before receiving the product. I called customer service for cancelling and receiving a refund. I then told that they cant cancel the product, so I have to wait for the product to be shipped to me, then I have to return, and then they will refund me. They suspend my account to allow me a trial period. I receive the product multiple weeks later, have to attach the emailed shipping label and send product back (within 15 days of receiving the package, which I did).

Not wanting to be harsh but you have been sending me the wrong contacts. I haven't been using them. I've been trying to get with someone to stop my account but kept on getting ignored. I'm tired of you taking my money for something I can't use. That's 7 months of my money I could have used for my family during this pandemic so let's fix this. I still have the contacts. If you want them back for my reimbursement plus s&h and please do something with your customer service. They are rude and I could hardly understand them. Also why don't you respond to emails? I've sent 3 or 4 emails about stopping you but was ignored.

Hubble Contacts have been great for me. They come in the mail. Very easy to order. the only complaint that I have is sometimes they get my prescription wrong and also I would love to be able to see different colors as far as what color contact I was like and also sometimes they send more than what I ordered and I get charged for extra but I do have to say I use them but it does kind of

I wish I would have gotten onto some of these reviews before I started my subscription with Hubble in 2017. It went well for a couple of years while I was still wearing contacts and then I called to cancel my subscription in May of 2019. Or so I thought... after reviewing my finances for the 2020 year I realized they had been charging my account and sending contacts to an old address where I no longer live. After emailing with a customer service representative for two full days they only found that one package was returned in March of 2020 and could refund me for that package.

I’ve used Hubble Contacts for a while. They don’t compare to what you’d get from an Optometrist, but they’re cheap. Their customer service however is equally cheap. Once an order is charged to your account, you can’t change or cancel it. You can only pay to ship it back and pay for them to restock it. They’ll refund you what’s left over. You have to call to cancel your account, and they are ridiculously difficult to reach. If you have any issues with your account, like an order being placed that you didn’t want, they don’t care. I sincerely think that even if your order is fraudulent, they wouldn’t refund it.

Their website sucks. Two days ago, I logged in to change my subscription date. After I changed it to June this year then I changed the frequency, and the page refreshed, my subscription date became something in the past, which is March 2020. Since I don't want it now, I didn't pay attention to it, thinking I can change it later when I am going to make the next order. The next day, I got a notification of my credit card payment with it.

I bought these contacts because they were like a dollar plus shipping but afterward the company was a mess to deal with. I had tried to cancel my subscription with them four times before they even got around to it and the only reason I found out they hadn't canceled my subscription was the charge on my credit card and the package of contacts that arrived at my door which I returned but have yet to receive my refund for them. The contacts hurt wearing them for longer than an hour and I genuinely do not think it's worth it, just go to your eye doctor or another website with contacts that won't hurt.

I began using Hubble about a year or so ago because I wanted the ease of getting my daily wear contacts without having to visit the eye doctor every 3-6 months. True to their branding, Hubble is incredibly user friendly, and I receive my contacts on time every month before I am ever out. I love how simple the automatic withdrawal is, and the timely service!

Please, if you cancel your order, call twice to make sure. I cancelled my account by calling and they still took money out of my account for another box of contacts. And they did it on a Sunday so I couldn't even talk to anyone until the next day when it was too late and they had already sent out the contacts that I did not want. The money on my card was to pay for my kids' Christmas layaway. Now they said there is nothing they can do. So please, call 2 times maybe 3 just to be sure Hubble didn't make any mistakes.

I was under the impression that I’d cancelled over 2 years ago, given that I no longer received the subscription and payment was never taken again. Alas, 2 years later, £27 has been taken from my account with no prior notice, just a week before Christmas when I have bills to pay and a 2 year old to feed. Hubble are not interested in my situation, showing no empathy whatsoever, almost robotic responses, stating that I need to send them some lenses back that I’ve A-not yet received and B-never asked for! So that that can refund me MY money. What a joke of a company.

I tried their lenses with the 1$ trial that forces you to sign up for a subscription. The lenses were ill fitted and very uncomfortable. However you cannot fully cancel the subscription without calling and with my work hours I did not have time right away to do so, instead I was able to put off the payments for the next time but they charged me anyways! Without my knowledge my credit card was charged and only when I looked at my bank statement did I see the charge. And now I can't cancel their shipment according to the very rude customer service representative because the shipment was sent out already. Extremely annoyed they would charge my credit card with my knowledge and when I had already stopped the payments in their online system.

I had called and canceled his account months ago and yet I'm still getting charged for contacts that I do not want because they are deformed and defective. They obviously have issues following through with canceling accounts because I am still being charged for these contacts. Customer service is awful. They won't refund my money that they had taken out of my account even though I had already cancelled my account. Apparently I shouldn't be refunded my money when I never place the order to begin with since I had already cancel the account... Not cool.

I recently moved and forgot to update my address and was running low on contacts. The customer service team moved quickly in response, updating my address and making sure my contact got to me as quickly as possible.

Had problems with shipping due to the election, but now it’s ok. Great product. It’s a very convenient and safe way of getting my contact lens and I would recommend it to all people that wear contacts.

I have worn contacts since 1996. I have worn multiple brands made of multiple materials, including funky colors during my rocker phase, and tried every contact lens solution available. I have had approximately 10 different optometrists in several different cities as I’ve moved around in life. First, let me address some of the claims/concerns I have seen regarding Hubble’s “material”. It’s the same material that has been used in contacts since 1986 and it's the same material that’s been in contact with my eyes thousands of times over the years with no issues.

I called to cancel my subscription because Covid hit and I no longer left my house and had no need for contact lenses. They cancelled my account for me, or so I thought. Next month comes round and I see another charge to my account. So I write them an email asking what is going on as they should not be taking anymore payments. Someone responded saying that my account was indeed deactivated. Of course more contacts show up. And contacts keep showing up, and they continue to take payments.

I canceled my contacts account in September of 2020, and in November they decided to take $128 from my account. The dummy I spoke to on the phone DID NOT cancel my account after I asked her to! I called and demanded a refund, I was told I have to wait to receive contacts I did not order in the mail, which takes 1 month both the way and then send them back taking another month before I get my refund. THAT'S 2 MONTHS I HAVE TO WAIT!!! Do yourself a favor and do not deal with this company as they steal money from your bank account without your permission or consent!! These guys are crooks and idiots!!

Hubble is a convenient service that delivers your contacts each month. It is great to expect them without having to place an order after realizing you are out of contacts in just a few days. I also love that you are able to skip a month or two if you need to. I typically am able to skip a month a couple times a year if I have been wearing my glasses often. This option is also very easy. Hubble has a user friendly website and I have not attempted to try another contact company because they have fit my needs perfectly.