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Hubble Contacts Reviews

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About Hubble Contacts

Hubble Contacts is an online prescription contact lens provider that offers daily contacts at an affordable price. The company sells FDA-approved contact lenses made with high quality ingredients that help maximize comfort and visibility. Hubble has made a commitment to sustainability by making both the lens packs and boxes recyclable.

Visit www.hubblecontacts.com

Hubble Contacts Reviews

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    How do I know I can trust these reviews about Hubble Contacts?
    • 4,945,450 reviews on ConsumerAffairs are verified.
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    Page 3 Reviews 80 - 230
    Customer ServicePunctuality & SpeedMaintenance

    Reviewed Sept. 4, 2020

    While I have to say the contacts have been delivered quickly, are comfortable and very few defective, customer service is lacking. I tried three times to cancel due to needing a different prescription, they do not make it easy to do so. I requested to pause until I could get a new script and was still sent more. Now I have sixty plus contacts that I cannot wear and out a good amount of money.

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    Verified purchase
    PriceRates

    Reviewed Sept. 3, 2020

    I started using Hubble as an alternative because of price and the fact that they could deliver (I move around a lot and couldn't pick up the contacts at my local eye doctors). Compared to the contacts that I get from my eye doctors, Hubble contacts are very drying within a few hours of wear. They tend to hurt my eyes after a few hours.

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    Hubble Contacts
    Response from Hubble Contacts

    Hello Tessa,

    Thank you for taking the time to write your review and share your expereince. If you continue to experience discomfort with our lenses, please remove them and refer to the doctor who prescribed your Hubble Contacts.

    - Maya

    Customer ServicePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed Sept. 2, 2020

    I tried the trial and was waiting for my eyes to adjust to this product. I did not particularly like the way my eyes felt. I go to cancel and am told I have to keep the next box because it was already shipped. Meanwhile it was not. The tracking number does not exist and I did not get my money back. Happily cancelled the subscription. Truly unhappy with the customer service because to start the agent told me it was no problem to cancel since it was not shipped. Then turned into "oh well I can't cancel because it was shipped." Not right.

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    Hubble Contacts
    Response from Hubble Contacts

    Hello Brianne,

    Thank you for taking the time to share your expereince with us. I'm sorry your conversation with our agent was unclear, but we are not able to pull orders once they are fulfilled by our fulfillment center. Sometimes there is delay between an order being fulfilled and us receiving a tracking number from the shipping carrier. If the order had not yet been fulfilled then it would have been possible to cancel it, but unfortunately that was not the case in this instance.

    - Maya

    Customer ServiceTechPricePunctuality & SpeedRefunds & PayoutsStaffTransparency

    Reviewed Sept. 1, 2020

    Was charged for my first box before I even opened a sample box because of "shipping delays". Turns out I needed a different prescription because it had changed slightly (my fault) however, it wouldn't have been an issue if I had time to try out the sample and adjusted my prescription before they sent out my first box. Alas, my first box showed up the same time my sample did.

    Then I talked to customer service and they said they would send a new box with the correct prescription free of charge as long as I sent in the box of lenses with the incorrect prescription. I waited and waited and my sample ran out, meanwhile I'm over here blind so I had to open the box with the incorrect prescription (because half of that box I could use in both eyes). Finally I reached out via email to customer service and they told me my new box was delivered a month ago? Excuse me, no it was not. So I called and it took them half an hour to figure out that the shipment had been returned to them. So why was customer service saying it was delivered?

    Meanwhile I just wanted a refund because everything was a mess and the representative kept saying it was policy that he couldn't give me a refund unless I sent the box with the incorrect prescription back. So frustrating...they need to update their policy if they think it's okay for sample contacts to be sent after their first box charges to their client's account. Also, the contacts themselves are not great. They are dry and uncomfortable and I think my eyesight has gotten worse since I started using them. What a hassle!!!! Don't even bother.

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    Customer ServicePricePunctuality & Speed

    Reviewed Aug. 27, 2020

    The contacts themselves are okay. They're nothing spectacular. You can still feel them every now and then and they dry out pretty easily before the end of the day. Customer service makes it impossible to cancel your subscription. You can I only cancel by phone call and they take forever to connect with a person. Dispute numerous calls and emails, they still charged me regularly and they say the have canceled my subscription but don't really do anything and refused to accept returns on the contacts I dont use because I switch to a better brand.

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    Staff

    Reviewed Aug. 20, 2020

    Hubble has been amazing, no issues with the product. arrives on time. I will be applying for my son and husband as well. I hope they will enjoy the product as much as I have. Been with Hubble a few ears now.

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    Hubble Contacts
    Response from Hubble Contacts

    Hi Natalie,

    Thanks for your review! Glad to hear you're satisfied with the Hubble experience. Hope you're family enjoys as well :)

    - Maya

    Customer ServiceSales & MarketingPrice

    Reviewed Aug. 19, 2020

    Signed up for the $1 promotion but the trial pair irritated my eyes. I was then charged $39 for a monthly subscription which I was unaware I was auto-enrolled in. When I called Hubble, they were not willing to remove this charge. Poor business habits for overpriced contacts of low quality. Do not recommend!

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    Hubble Contacts
    Response from Hubble Contacts

    Hello Andrew,

    Thank you for your review. I’m so sorry to hear the subscription charge came as a surprise to you, as we try to make this clear throughout the ordering process. You are able to view and edit your delivery schedule by logging into your Hubble account.

    - Maya

    Contract & TermsPrice

    Reviewed Aug. 18, 2020

    Don't do it! I never received my trial box. They still charged me for the subscription even though I don't even know if I like them yet. They got one month of my money but will never get another! Rip-off and I should have known.

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    Verified purchase
    Customer ServicePriceRefunds & Payouts

    Reviewed Aug. 12, 2020

    Don't order from these guys. They don't email you back, they don't like to cancel subscriptions, their contacts hurt my eyes. I cannot even keep my eyes open when they're in, they feel like they're scratching my eyes. They then charged me a month after canceling AGAIN. Then told me they couldn't refund it even though they charged me this morning. So now I've paid for contacts I can't wear even though I told them I wanted to cancel over at month ago????

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    Customer ServicePunctuality & Speed

    Reviewed Aug. 9, 2020

    Hubble Contacts do not fit my eyes well and to cancel I have to call instead of just going online. Much harder to cancel than to order, this makes me suspicious. My guess is they are counting on people to fall for the $1 offer, forget to quit and then milk their bank accounts each month....LAME. It is 2020, we should be able to cancel once we log into the website, not wait until 9-5 M-F and call....LAME.

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    Hubble Contacts
    Response from Hubble Contacts

    Hello Allyson,

    Thank you for taking the time to leave this review. I’m sorry to hear that these lenses were not comfortable for you and that you had some trouble cancelling the subscription. Our policies are listed in the TOS, which you can find on our website. If you need any further assistance you can reach us at help@hubblecontacts.com with the subject line "Attn: ConsumerAffairs"

    - Maya

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffTimeliness

    Reviewed Aug. 4, 2020

    I got these contacts for the first time in June of 2019 (15 day trial (I still have 8 pairs left) they weren't bad, but since I also have glasses I didn't need a box every month normally I'd get online and say I wanted to skip the next month and everything was fine. Until last month...I tired to log in and skip my next order as I knew it was coming up soon, and the website wouldn't load AT ALL. Then I got the email saying they were unable to charge my card to which I responded "Good because I wanted to skip anyway but the website wasn't working". I got a response right away but they did absolutely nothing to help.

    The next day they charged me EVEN THOUGH I had told them I didn't want them. I tried calling the number twice and never got an answer always just sat on hold waiting. They don't even have my correct address and although I've written 4 emails since telling them that they are shady and completely ignore people just to get their money they have since stopped responding to me at all, I keep getting response emails that tell me I have to give them more info yet before then they responded just fine. It's garbage and they don't care about their customers at all. Not only that my prescription expired in MAY so they shouldn't be sending me anything at all.

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    TechRefunds & Payouts

    Reviewed Aug. 4, 2020

    I tried the contracts out but they are made with old material. They do not breathe at all. After 2 days I was in the eye doctor's office with spots on my cornea. I'll find out Thursday if they are permanent or not. My doctor said you get what you pay for and that is very true. I'll stick with my Acuvue that actually breathe.

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    PricePunctuality & SpeedRates

    Reviewed Aug. 4, 2020

    I began my subscription with Hubble because of the $1 trial they offered on Facebook. I received 15 pair for only $1. This was my first time trying daily use contacts and I fell in love immediately! The price is fair and they always arrive early. When I receive my monthly box, I still have half my previous box left. I haven't had one issue with these contacts and will continue to use them, instead of going through who I went through before, spending much more $ for less quality.

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    Hubble Contacts
    Response from Hubble Contacts

    Hello Randie,

    Thank you for your wonderful review! We're so happy to hear that you're enjoying everything about the Hubble expereince. We're glad to have you onboard :)

    - Maya

    Customer Service

    Reviewed July 31, 2020

    This company isn’t the best with customer service. I decided I wanted to cancel my subscription after finding the contacts themselves were very uncomfortable for my eyes leaving them very dry and itchy. I went to my optometrist to get actual glasses and called Hubble customer relations or whatever they call it to cancel my subscription and I’m floored with how little the woman I was speaking to wanted to pause my subscription instead of canceling it like I asked, and I had to repeat myself more than once. Not at all happy with my experience. Won’t try this company again.

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    Customer ServiceSales & MarketingPricePunctuality & SpeedRates

    Reviewed July 30, 2020

    Hubble has an advertisement going around for an offer of $1 on your first order of contacts. This signs you up for a subscription service but promises you'll have two weeks from the first set of contacts to cancel. What they DON'T tell you is that you can only cancel by calling their customer support line during certain hours - it's MUCH harder to cancel than to sign up. They also don't mention that the next set of contacts is going to very fast and at full price (the first order takes quite a while to come).

    This is what happened to me - I had barely tried on one pair in the first set (which arrived only one week ago) and IT'S THE WRONG PRESCRIPTION! So now I have two boxes of contacts that I cannot use, a $40 fee on my cc (with more coming soon) and I have to deal with customer service hell tomorrow. If you are less stupid than me and take the time to research Hubble before signing up, I hope this saves you.

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    Customer ServiceRefunds & Payouts

    Reviewed July 29, 2020

    Never received my contacts. Called Hubble. They told me to go to my post office. Went to post office....not there. Called Hubble back & emailed....so sorry, no refunds. So sorry....no contacts. YOU STOLE FROM ME!!!! Ordered June 25th....still don't have. Nor have I been refunded! Absolutely suck!!!!

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    Customer ServiceSales & MarketingPriceRefunds & Payouts

    Reviewed July 24, 2020

    I placed an order to try their trial of 30 contacts for $1. NO where does it say you need to cancel or they will keep shipping. It took 3 full weeks for the contacts to arrive. Worst contacts EVER! I look at my bank account and they charged me $39 before I ever got the trial. I email them because they are only open 9 am to 5 pm. When most Americans are working. I get rude people who tell me, "Too bad we dont do refund or returns." I did NOT agree to be charged. I will continue to fight this charge with my bank. This company is a SCAM. Run, dont walk away from this company. The contacts are terrible. Their customer service is the WORST!!

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    Diane increased rating by 2 stars.
    Customer ServicePricePunctuality & SpeedRefunds & Payouts
    After a positive interaction with Hubble Contacts, Diane increased their star rating on Aug. 3, 2020.

    Updated review: Aug. 3, 2020

    Thank you, I appreciate that you made things right.

    Original Review: July 23, 2020

    I ordered the trial box, says 5 to 10 day to receive. I ordered 7/7, received them 7/22 afternoon. Less than 12 hours later I was charged for the next month. How can someone possibly TRY a product if they don't have them. I called. I was told I should have cancelled or skipped the next shipment before yesterday. I didn't even get to try them. No refund... I don't want products from liars and rip off products. I cancelled... Warning... Get your "free" (haha) trial and cancel in 2 or 3 days... Or they will "take your money".

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    Customer ServicePricePunctuality & SpeedRatesHonesty & Transparency

    Reviewed July 20, 2020

    I have been received Hubble Contacts for a long time. They dry out very quickly but for the price, it was worth changing them out twice a day. I was satisfied until I went tried to cancel my subscription. What a nightmare! The companies FAQ says you are in control of your subscription... LIE! They only have phone hours during the normal workday. Not convenient for most. I left work 30 mins early one day to try and call to cancel my subscription. I was on hold for 29 mins! Once I got through the call disconnected. When I called back, I got a voicemail that they were closed. I have never wasted so much time trying to cancel a subscription. In the past, I have recommended Hubble to others. Never again would I put someone in the situation that they can't cancel something they no longer want!

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    Sales & MarketingPricePunctuality & SpeedRatesHonesty & Transparency

    Reviewed July 19, 2020

    Hubble Contacts are the first and only contacts I’ve tried, I haven’t needed to go elsewhere because they’re nice and comfortable. Shipping is quick and the price isn’t too bad compared to other contact lens companies! Definitely worth the purchase. I am posting this review as part of a promotion where I will receive a benefit in exchange for my honest review.

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    Hubble Contacts
    Response from Hubble Contacts

    Hello Priscilla,

    Thanks so much for your review! We're so glad to have you onboard :)

    - Maya

    Customer ServiceBilling

    Reviewed July 17, 2020

    I have had allergies to other contact lenses but have not had any problems with these Hubble lenses. The lenses are very comfortable and easy to insert into my eyes. I do not need a monthly subscription so I called customer service to pause the order. They were very accommodating and said I could pause the order for up to six months and would not be billed.

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    Hubble Contacts
    Response from Hubble Contacts

    Hi there Marci,

    Thanks so much for your lovely review! So glad that Hubble could be a comfortable and convenient option for you that doesn't aggravate your allergies.

    - Maya

    Sales & MarketingBilling

    Reviewed July 15, 2020

    Why would a company offering a free trial not communicate before the bill you? Why is it nearly impossible to cancel? No online cancellation? Dont do business with sneaky companies! This is a sneaky company!

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    Hubble Contacts
    Response from Hubble Contacts

    Hello Bradley,

    Thank you for writing your review. I’m sorry to hear the subscription charge came as a surprise to you, as we try to make this clear that your first paid order is shipped out 16 days after you place the initial free order. To cancel your subscription, please call 1-844-334-1640 between 9am and 5pm EST, Monday through Friday, and 1PM and 5PM, Saturday, excluding federal holidays.

    - Maya

    Customer ServiceOnline & App

    Reviewed July 10, 2020

    This company does not comply with the AOA and Texas Optometry Board regulations. Hubble keeps sending me contact lens even my rx has been expired. Also, I cannot cancel the subscription via their website. The customer services line only open from 9 - 5, which is not convenience at all.

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    Customer ServiceSales & MarketingPriceRefunds & Payouts

    Reviewed July 2, 2020

    It's a scam guys. It may be a $1 trial box but what they're trying to do is charge you for your next box before your trial even arrives. Tell me in your own words Hubble and try to defend yourselves, why do you think that's a good business model for happy customers? No you won't get offered a refund. "We don't accept returns for refund." Not if you try to reason to customer service. Not even if you offer to send the box back unopened. Maya if you're listening, I'd really like somebody besides Sean from customer service to hear me out on this. MY TRIAL BOX, ARRIVED, AFTER I WAS CHARGED FOR MY FIRST MONTH. Let that sink in ladies and gents.

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    Hubble Contacts
    Response from Hubble Contacts

    Hello Nick,

    Thank you for letting us know about this. I apologize for the delay and you are definitely not alone. Due to Covid-19 major carrier services everywhere are experiencing extreme delays in their delivery times. I would like to look at what happened if I can so I'm sending you a private message asking for more info.

    - Maya

    Reviewed July 2, 2020

    Hubble is a great option for contacts and eyeglasses, UNLESS you have an astigmatism. Unfortunately, they do not support those types of lenses. But I think the theory is great and they would be a good option for people!

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    Hubble Contacts
    Response from Hubble Contacts

    Hi there Wyatt,

    Thanks for taking the time to write your review. We hope to offer Hubble brand toric contact lenses in the future, but in the meantime our friends at ContactsCart.com offer a wide selection of existing toric brands for an affordable price!

    -Maya

    Customer ServiceSales & MarketingPricePunctuality & SpeedRefunds & PayoutsTimeliness

    Reviewed June 30, 2020

    I have had a subscription with Hubble for a few months now that had been been on hold because I got contacts elsewhere. I started that account again, and Hubble created a second account under my name and card. I saw the second full charge in my bank account, and immediately called them. It was within an hour or two of the money being pulled. There was no response to my email, and on Monday I called customer service as soon as they opened. They said that the contacts had already shipped, even though I still have no verification of that, and they wouldnt refund me the money for the second box. Upon further inspection, the second subscription is from an eye doctor in a town I've never even been to, so it's not even valid, I'm not sure how they can legally sell it to me? This company ignored my requests until it was too late for me to get my money back. They will scam you out of money and then blame you.

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    Hubble Contacts
    Response from Hubble Contacts

    Hello there Mandy,

    Thank you for taking the time to share your review. I'd love to take a closer look at what happened for you. Please send an email to help@hubblecontacts.com with the subject line "Attn:ConsumerAffairs" for further help if you'd like.

    - Maya

    Customer ServicePunctuality & SpeedRefunds & PayoutsStaffTransparency

    Reviewed June 24, 2020

    I ordered a box of Hubble contacts. Shortly after, I received an email stating my box would arrive in a few days. A few days to me means approximately 3 days. They didn't arrive so I contacted customer service through my email. They replied saying the box would be shipped out soon. Strike one - "a few days" promise was not fulfilled. I let it go and expected my delivery to arrive shortly after that. According to tracking it was to arrive Tuesday 6/23. Tuesday night came, Wednesday morning came and there was not a package in sight.

    Tracking had not been updated either. It is now another week, totaling 2 weeks. I emailed Hubble again asking for a tracking number. I received the general message asking for your order #, account email and shipping address. I replied filling it out and was provided a new tracking # beginning with an 8. A week later I still have not received anything. I tried emailing and got no reply. I called customer service and the man who I spoke to simply told me that I need to contact my post office, USPS to be specific.

    I contacted USPS and they did not recognize the tracking # because their tracking do not begin with an 8. Called UPS and got the same thing. Called hubble a second time and was given a new tracking # beginning with a 9. Tracked it through USPS online and of course it had no update. Called USPS a second time and was told that tracking # did not exist. Called hubble a third time and spoke to a woman who kept making excuses saying the delivery was still within their window. I tried to explain that when you are given a specific date for a package to arrive, it should be fulfilled. If it is not, there should be some sort of action taken.

    I asked for a new box because this one clearly has been lost or stuck somewhere. She refused, so I asked her to cancel my subscription. She still tried to get me to stay through excuses but I was irritated and tired of the back and forth for over an hour. Very unprofessional, the business should not have the customer try and track down a package they paid for. As a business, they should be doing whatever they can to track it down for the customer and they should do what they can to compensate. Very disappointed with this company, but I'm also not surprised. After all of that I researched the company and it turns out their contacts are terrible for your eyes! They are known to cause permanent damage. I guess it's a blessing in disguise for me.

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    Hubble Contacts
    Response from Hubble Contacts

    Hello Vanessa,

    Thank you for taking the time to leave your review. I am very sorry that this happened and for all the trouble you went through. I'm glad I was finally able to help you reach a resolution.

    - Maya

    Customer ServiceSales & MarketingPrice

    Reviewed June 24, 2020

    I thought I'd give Hubble try, being a contact user for many years. Their scam is they let you think that you have 16 days between shipments before charging and shipping next order. However, when you order your first order the 16 days starts, not when you first receive the contacts. I had less than a week to try them out, and went to cancel within what I thought was the allotted time, only to be told that they had without notice sent me a second shipment and charged me $40. I thought I had 16 days from when I received them. Buyer beware! I would never use them again. The contacts are trash and their customer service worse.

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    Customer ServiceSales & MarketingPriceRefunds & PayoutsStaff

    Reviewed June 24, 2020

    I had called back on May 12th to cancel my subscription. I called customer service yesterday, after noticing I had been charged for may, AND this month (june) for a contact subscription that was supposed to be cancelled and was NOT cancelled due to the company's lack of competent customer service reps. When I spoke to a new customer service rep yesterday she told me there was no record of my call on May 12th, 2020 to cancel my subscription so she could not refund me any of my money, including a PENDING transaction from yesterday for ANOTHER box of contacts I can not wear! They are too dry, extremely painful to wear, and they make my eyes swell. This is now almost $100 worth of contacts I CANNOT WEAR!!!! She PROMISED a supervisor would call me back yesterday, I never received a call. I am beyond upset with the level of customer care this company has.

    The supervisor I FINALLY got a call back from today said that due to the terms of service I “agreed” to they couldn’t refund any of my money. She said “she was only calling me back to explain that I was not going to be issued a refund.” So now I have 2 whole boxes that I can’t wear, which I offered to send back because I want nothing to do with them, & she said no. I wish I never gave this company my bank information, it’s a scam. Not to mention they never called my eye doctor to confirm my prescription, which they state that they do. DO NOT SUBSCRIBE TO THIS COMPANY! They will “lose” your phone records & continue to charge your account even after you’ve cancelled your subscription.

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    Hubble Contacts
    Response from Hubble Contacts

    Hello Lyndsey,

    Thank you for taking the time to write your review and share your expereince. I'm very sorry to hear that you have had such a difficult time getting your desired resolution. I'd like to take a closer look at what happened if I may, so I sent you a private message asking for more details.

    - Maya

    Customer ServicePriceBilling

    Reviewed June 18, 2020

    Hubble Contacts WAS my supplier for daily wear contacts. Their service used to be impeccable, then it became horrible. I've been a customer with Hubble since Nov 2017. Their service fell apart when they only billed and shipped a half order for March 2020. Then, they didnt bill or ship me an order for April. May 7th, they billed me for an order that finally arrived June 15th. This is unacceptable and on June 13th I placed an order with another contact supplier, one that supplies name brand contacts for less money. Their order arrived June 18! That is the type of service I respect. I would never recommend Hubble Contacts to anyone. Their customer service department is very non committal and terrible. I am substantially happier with my new supplier.

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    PricePunctuality & SpeedStaff

    Reviewed June 17, 2020

    TRULY amazing, love this brand of contacts. It’s legitimate, comfortable, and affordable! It’s so hard to find good deals on contacts nowadays and Hubble is just the perfect fit! They are very helpful and quick to assess and assists, I will 100% recommend to all.

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    Hubble Contacts
    Response from Hubble Contacts

    Hello Kelley,

    Thank you so much for your wonderful review! We're so happy to have you onboard :)

    - Maya

    Customer ServicePricePunctuality & SpeedRefunds & PayoutsStaffBillingHonesty & Transparency

    Reviewed June 15, 2020

    I am very disappointed in the conduct of this business. I ordered the trial Hubble contacts for $1 and according to their "terms of service" it stated that I would be billed every 28 days until I cancelled my subscription. Well I barely received the trials and then got charged 2 weeks later! It is not clear about the subscription process and it really needs to be because this comes off as very shady and deceiving to consumers. I tried to email and call to cancel my subscription and request a refund right after I was hit with this charge which I cannot afford right now. They stated they could not do anything to help me which is ridiculous and poor customer service.

    Plus these contacts are so uncomfortable and they lie stating they will contact your Doctor to verify your prescription which they never did and news flash my prescription is expired!! So please tell me how you can justify any of this?!! Do the right thing and refund my money and be CRYSTAL CLEAR on your terms of billing. I will be reporting this company to the FDA for the very unprofessional business ethics and I will be disputing these charges.

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    Sales & MarketingPrice

    Reviewed June 14, 2020

    This review has been 3 years in the making. Hubble daily contacts is what I started using 3 years ago. I have the same vision in both eyes 2.75, so I thought Hubble would work for needs. Yes they charged me before I got the quote on quote free trial. The contacts dried out after 2 to 3 hours of use. They are only good for backups. I would not recommend using these as your primary source of vision. You will definitely experience discomfort and irritation. My eye doctor informed me discontinue using Hubble.

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    Hubble Contacts
    Response from Hubble Contacts

    Hello Christopher,

    Thank you for your review. I’m sorry to hear about your experience with our lenses. I'd like to look into your early charge to see what happened if I may. So I'm sending you a private message asking for more details.

    - Maya

    Staff

    Reviewed June 14, 2020

    I absolutely love Hubble. It is a great product, with lovely packaging. The service is flexible to meet my needs and the customer experience, from what I have experienced, is fantastic. Thank you Hubble!

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    Hubble Contacts
    Response from Hubble Contacts

    Hi Joanna,

    Thanks for your lovely review! We're so glad to hear you're enjoying our lenses and the flexibility of our service :)

    - Maya

    Verified purchase
    Customer ServiceMaintenance

    Reviewed June 13, 2020

    I have very nearsighted vision, and these contacts did not work well. I couldn’t see momentarily every time I blinked. I’ve been wearing other contacts for 15 years and have never had a problem. When I examined the lenses closely you could see that there were two separate parts of the lens, the center which seemed to have my full strength prescription, and an outer ring, which didn’t seem to have the correct prescription at all. This meant each time I blinked and the lens moved slightly I couldn’t see clearly, and my peripheral vision was blurry to boot.

    They also branded the contacts so that if you look closely you can see an opaque “hub” on the outside edge of each lens. I could see it in the corner of my eye all day and it made me feel like I must’ve had something in it. They also make it impossible to cancel your subscription without calling during business hours. For an online subscription company marketed to millennials this seems like an intentional way to try to keep people stuck in the subscription as long as possible. Would not recommend at all.

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    Hubble Contacts
    Response from Hubble Contacts

    Hi Courtney,

    Thanks for taking the time to write your review. I’m sorry to hear about your experience with our lenses. If you aren’t sure if these lenses are working for you, please refer to the doctor who fit you for Hubble Contacts. For reference the "hub" exists as a guide so you can tell if you have the lens right side in and should not obscure your vision. If you have any questions about our materials you can email us at help@hubblecontacts.com with the subject line "Attn:ConsumerAffairs"

    Customer ServicePriceStaff

    Reviewed June 10, 2020

    I have been a customer of Hubble since 2017 and it was a great decision! I moved from a big box brand that I had to order through my eye care center which was sometimes a hassle. Besides the comfortable and affordable contacts, what Hubble really excels at is their Customer Service. Numerous times they have helped me get contacts when needed, seamlessly change my prescription, and send replacement cases if things get lost in the mail which happened when I had to move. The customer service from this company is what keeps me from looking anywhere else. Switch to Hubble!

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    Hubble Contacts
    Response from Hubble Contacts

    Hello Tom,

    Thank you so much for your review and kind feedback! We're happy to provide you with the help and service you need so you can have the best Hubble expereince possible :)

    - Maya

    Customer ServiceSales & MarketingPriceRefunds & Payouts

    Reviewed June 2, 2020

    Absolute scam. Stole my money. First got me for a dollar. Then was supposed to get a ‘Trial’. After trial of one week then start subscription. Then all of a sudden $34 charge. I call say, "What is this?" They say ‘oh your subscription started.’ "Um, no that can’t be because I never receive a trial, please reimburse." They say, "let us look into it." Then get call next afternoon and they say ‘oh, so sorry, we could have stopped it but it shipped this morning.’ Wow, you could’ve stopped it when I called, but instead ate up a day & pushed thru then say because it shipped not refundable. DO NOT GIVE THESE CONS YOUR BANKING INFO!!! How dare you, during an economic pandemic and riots you're going to put your foot on innocent people’s necks & rob them further! I hate that people like you exist. Just make the world so ugly & untrustworthy. UnAmerican Thieves. You are worse than the looters.

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    Hubble Contacts
    Response from Hubble Contacts

    Hello Patrick,

    Thank you for taking the time to write your review. I am sorry to hear you have had a poor expereince with our team so far. I'd like to look into what happened so I'm sending you a private message asking for more details.

    - Maya

    Customer ServicePunctuality & Speed

    Reviewed May 27, 2020

    I have been using Hubble contacts and have had pretty good customer service. I have had prompt and on time delivery of the product. Product is of good quality. I have only been overcharged one time in my customer experience with this company. I have been with them off and on for 2 years.

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    Hubble Contacts
    Response from Hubble Contacts

    Hi Tonya,

    Thanks for your lovely review! We're happy to hear you're enjoying the quality of our lenses and our customer service. Please send us an email to help@hubblecontacts.com with the subject line "Attn:ConsumerAffairs" and we can look into that overcharge for you.

    - Maya

    Customer ServicePunctuality & Speed

    Reviewed May 26, 2020

    I sent my prescription for contacts. 2 weeks later nothing. Then received an email… stating they couldn’t verify my prescription & I had to pay $50 for their visit test in order to receive contacts. Even though the prescription clearly stated that it expired 8/20/2020. I did this order the first of May 2020. I will not be using this company in the future. Just a money racket.

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    Hubble Contacts
    Response from Hubble Contacts

    Hi there Crystal,

    Thanks for taking the time to leave your review. Sorry we weren't able to verify your prescription with your doctor. If you have any questions about our verification process, please send us an email at help@hubblecontacts.com with the subject line “ATTN: ConsumerAffairs” and we will connect you with our team. As for the online vision test through our partner Visibly: the exam normally costs $50, but we make it free for you!

    - Maya

    PriceRefunds & PayoutsRates

    Reviewed May 26, 2020

    I really like this company. The lenses fit perfectly and are very convenient. They are mailed to me monthly without the hassle of having to physically go to the eye doctor. Another reason I chose this monthly subscription is the price. I am saving a lot of money in comparison to what I was paying for at my eye doctor's office. I would totally recommend this to anyone who wears contact lenses. I am also receiving one month of lenses for free just for leaving this review. Thank you Hubble. ????

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    Hubble Contacts
    Response from Hubble Contacts

    Hey Randi,

    Thanks so much for your review! We're happy to offer quality lenses with a convenient service at an affordable price.

    - Maya

    Customer ServiceSales & MarketingPriceStaffBillingRatesHonesty & Transparency

    Reviewed May 26, 2020

    I have been using Hubble Contacts for OVER 2 Years!! And I LOVE them! Not only are the contacts GREAT, good fit, comfortable, correct prescription, but also the customer service has been SPOT ON! I have had 2 “issues”. I was hospitalized for 1 month & didn’t wear my contacts so I had a “stockpile”. They let me skip a month of service which was great, and the other time I just needed to change a credit card number & they were nothing but helpful! I plan to be a Customer for as long as I wear contacts. I tried one other company and had 3 orders from them and each order had at least one “dried up” contact in the box upon receipt & they did NOT offer to give me a replacement. Thanks SO much for Great Quality Contact at a Great Price! DISCLAIMER: I am posting this review as part of a promotion where I will receive a benefit in exchange for my honest review.

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    Hubble Contacts
    Response from Hubble Contacts

    Hey Kym,

    Thank you so much for your wonderful review! We're so happy to hear how much you like the lenses :) It's also great to hear that our team was able to help you out when you needed it.

    - Maya

    Sales & MarketingPricePunctuality & SpeedHonesty & Transparency

    Reviewed May 26, 2020

    I've been using Hubble Contacts for about 1 year and they are great! The same as any other contact. Only difference is that they cost a lot less than buying your contacts anywhere else! If you have a subscription you get contacts every month and you receive the contact before you use up all your contacts for the previous month which is great because your never waiting for them with no contacts to use! There is no cons with these contacts. Disclaimer: I am posting this review as part of a promotion where I will receive a benefit in exchange for my honest review.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedRefunds & Payouts

    Reviewed May 24, 2020

    I signed up and paid for $1 sample lenses from Hubble Contacts on 5th May, and as of today 22nd may I didn't receive any. However, without my consent I was charged $128.00 for 3 month subscription. This is absolutely unacceptable!!! And a company cannot charge me, first without consent and secondly without me receiving and trying a sample lens! When I called for refund, they say the order is already processed and they can't stop it. Hence I asked for tracking number, and they can't provide me with that since it hasn't been generated yet. My concern is if the tracking isn't generated then the package isn't shipped yet and they could have gave refund right away. But instead now I've to wait for the package to arrive and then I send it back on my expense and then I'll get my refund!!!

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    Hubble Contacts
    Response from Hubble Contacts

    Hello Parveen,

    Thanks for taking the time to write your review. I’m sorry to hear the subscription charge came as a surprise to you, as we try to make this clear throughout the ordering process. However I'd like to help you locate your missing order so I sent you a private response.

    - Maya

    PriceRates

    Reviewed May 19, 2020

    Hubble contacts for me have been satisfactory so far. They are easy to put on with comfortable all day wear. They don't make my eyes dry. Not to mention their prices are awesome. I would definitely recommend to anyone in search of contact lenses.

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    Hubble Contacts
    Response from Hubble Contacts

    Hi there Blanca,

    Thanks so much for leaving your review! Glad to hear you're enjoying Hubble.

    - Maya

    PriceStaff

    Reviewed May 18, 2020

    The sample contacts barely arrived out east and already charged for a month. Terrible. Out of principle I will not use these. Not sure I understand the tactic.... You should let the client review the product. I might of loved these. will fight the CC charge due the actual date the sample arrived.

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    Hubble Contacts
    Response from Hubble Contacts

    Hello D.S.,

    Thank you for taking the time to write your review. I’m sorry to hear that you are unhappy with our policies. Our policies are listed in the TOS, which you can find on our website.

    - Maya

    Sales & MarketingEase of UseHonesty & Transparency

    Reviewed May 16, 2020

    My son is a typical teen...he prefers to wear contacts - but sometimes the monthly contacts were too big of a pain. So, we thought we would try Hubble! I am impressed and he is happy with them! Super easy to use the site and skip when needed - or to rearrange the delivery. I am posting this review as part of a promotion where I will receive a benefit in exchange for my honest review.

    Thanks for your vote!
    Hubble Contacts
    Response from Hubble Contacts

    Hello Amanda,

    Thanks so much for your lovely review! We're glad to hear your son is enjoying using Hubble and that our service has been easy for you to manage.

    - Maya

    Customer ServicePricePunctuality & SpeedRefunds & Payouts

    Reviewed May 14, 2020

    I would not advise anyone to use this company. I gave the trial a chance, but was charged before even getting a chance to use the trial pairs because they arrived so late. They claim that they make it clear, but it was not clear to me that I would be charged so soon for another pack after receiving them. I have had these contacts for 10 days and was planning to cancel today because they are damaging my eyes. These lenses are horrible. I can barely wear them for a few hours because they are drying my eyes and hurting them.

    I called less than 12 hours after being charged and they tell me that they can’t cancel the shipment, I can’t return them, and there is nothing that can be done. I also have no email stating that the contacts have shipped or any tracking information. Any other company would allow you to cancel and be refunded so soon into the trial, but not this one. This is the worst customer service I’ve ever experienced.

    I have seen comments from the company - one here telling the person to send them back and be refunded, so I know they do refund some people. I’m now being charged over $44 dollars, which is also not the amount they claim to charge monthly when you sign up, for contacts that I can’t use. I might as well have flushed money I don’t have down the toilet. During a pandemic when I am out of work, I am being charged for more of a product that is damaging my eyes, and they claim there is nothing they can do.

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    Customer ServicePriceStaff

    Reviewed May 14, 2020

    I work as a frontliner at this current pandemic and it's easier for me to use contact lenses instead of glasses. Now, I tried Hubble for about two days and it really didn't work out for me. It was very uncomfortable and hard to take out too. Since I've been busy helping during a pandemic, I wasn't able to cancel after trial. They charged my account and I called right away to cancel the subscription. Apparently the lenses already shipped and cannot be cancelled. I reached out to see if I can still get it cancelled or maybe returned the unopened box but no. I think Hubble is a greedy company and also the reps need better training on how to be more considerate to their customers. Never again.

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    Contract & TermsPriceRefunds & PayoutsHonesty & Transparency

    Reviewed May 14, 2020

    This company lies and does not verify the prescription. They misread my paper prescription, never contacted my optometrist and sent sample contacts that are completely wrong and then charged me for the next completely wrong prescription order!! They refuse to do anything about it and will not refund!! I will be reporting this company to the AOA and the FDA.

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    Hubble Contacts
    Response from Hubble Contacts

    Hello Brenda,

    Thanks for taking the time to write your review and share your concern. We require a valid Hubble Rx to order our lenses, and we verify 100% of orders that come in. If you have any questions about your order, please send us an email at help@hubblecontacts.com with the subject line “ATTN: Consumer Affairs” and we will connect you with our team.

    - Maya

    Customer ServiceSales & MarketingPriceBilling

    Reviewed May 11, 2020

    Do not give your credit card information to Hubble by signing up for a sample. I was charged $39 for a subscription I had not authorized. I initially signed up for a sample through an Instagram ad, which did not contain any information that my card information would be stored and used to automatically enter me into a subscription service without my consent. I also did not activate an account with Hubble. Furthermore, Hubble should be reported to the AOA because they do not follow standard procedures to verify contact prescriptions. They did not call my optometrist or ask me for my prescription. Read more here: **.

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    Hubble Contacts
    Response from Hubble Contacts
    Hi Ema,
    Thank you for taking the time to write this review. I’m sorry to hear the subscription charge came as a surprise to you, as we try to make this clear during the ordering process. You are able to view and edit your delivery schedule by logging into your Hubble account. We require a valid Hubble Rx to order our lenses, and we verify 100% of orders that come in. If you have any questions about your order, please send us an email at help@hubblecontacts.com with the subject line “ATTN:CA"

    -M

    Profile pic of the author.
    Customer ServicePricePunctuality & SpeedRefunds & Payouts

    Reviewed May 11, 2020

    Upon getting notification of a charge on my account, I called Hubble, and was informed I never called to cancel, and that it was to late to cancel because the product had been shipped, 2 days later they did it again but this time over the weekend, again was told too late and on either claim the policy is no refunds.

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    Staff

    Reviewed May 11, 2020

    Hubble contacts are reliable and flexible. I've found it massively helpful to be able to change when my contacts are delivered. My contacts have always been delivered when I need them. The contacts are of great quality too.

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    Hubble Contacts
    Response from Hubble Contacts

    Hey Cassandra,

    Thanks so much for your review! We're so glad to hear you're enjoying the quality of our lenses and the ease of our service :)

    - Maya

    Verified purchase
    Punctuality & SpeedRefunds & PayoutsStaff

    Reviewed May 6, 2020

    I ordered my trial box for $1 and I never received them and they have done nothing to help me get another set and then they went ahead and still took out $128 out of my account and it wasn't suppose to be until 12 weeks later and won't refund me my money, I am laid of work right now and they are not helpful whatsoever. I personally do not recommend this company at all.

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    Hubble Contacts
    Response from Hubble Contacts

    Hello Andrew,

    Thank you for taking the time to write your review and share your expereince. I'd like to look into what happened, so I sent you a private message asking for more details.

    - Maya

    Profile pic of the author.
    Customer ServicePricePunctuality & SpeedRefunds & PayoutsStaffBilling

    Reviewed May 5, 2020

    I can not believe the customer service I received from this company. I ordered monthly contacts. Within 2 days of receiving the first package I was charged for 3 months. Not an email confirmation before or afterwards. Only reason I knew is because I went grocery shopping and my credit card was declined. I had been laid off because of covid. I call them and they tell me there’s nothing they can do because even though it hadn’t shipped yet they couldn’t stop it. Told them that was my grocery money and I was only supposed to be charged for 1 month, not 3. Apparently the deal I saw and was email confirmed to me was American and not Canadian. They tell me I can send it back when it arrives the next week, take a picture and they will give me the refund.

    THREE weeks later it finally arrives and I can’t go to the post office nor do I have access to a printer to print the return label. Was told I’m not allowed to return to sender and put in mailbox. This lack of empathy and treatment during a pandemic is unbelievable. They are truly banking on people not being able to return the contacts or don’t notice or care about the charge. But for people like me who aren't working and need money for food... I find this completely unacceptable.

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    Hubble Contacts
    Response from Hubble Contacts

    Hello Celina,

    Thank you for sharing your expereince and letting us know that this happened. I would like to look into your case, so I sent you a private message asking for more details.

    - Maya

    Customer ServicePriceBillingTransparency

    Reviewed May 4, 2020

    They have tried to bill an old card on an account we let lapse well more than a year ago and when the card was declined, they sent me an email with an embedded link to update my card info. This is the second time they've done this and both times the link to update card info went nowhere but a 404 error page. First, we haven't ordered contacts on that particular account in years. Second, they do not have permission to attempt to charge that card. Third, the least they can do is provide a good link. This just shows me that we should never go back to Hubble regardless.

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    Hubble Contacts
    Response from Hubble Contacts

    Hello David,

    Thank you for taking the time to write your review and share your expereince. I want to look into what happened if I may, so I sent you a direct message.

    - Maya

    PricePunctuality & SpeedRates

    Reviewed May 2, 2020

    Easy to try 15 pair for a $1 no shipping fee, I have never wore contacts before, great way to try them and when you do, you will be sold! Very comfortable like you are not wearing them at all, and I can see No Glasses. No high price for great contacts. Fast and easy! Love Hubble contacts!

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    Hubble Contacts
    Response from Hubble Contacts

    Hi Sue,

    Thanks for your lovely review! We're glad to hear you're enjoying the comfort of our lenses and the ease of our service.

    -Maya

    Reviewed May 1, 2020

    I don't know what I would do without my "Hubble". I have contacts issued by my doctor, but they never lasted and I would always run out. Hubble is always on time with the shipment and the contacts are great. I don't worry if I lose any because of "Hubble", I always have a supply of contacts. Thank you "Hubble".

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    Hubble Contacts
    Response from Hubble Contacts

    Hi Maryann,

    Thanks so much for your review! We're so happy to hear your enjoying the Hubble expereince.

    - Maya

    Customer ServicePriceTimeliness

    Reviewed April 28, 2020

    I heard good things about this, I went ahead and tried. 1st-never received my trial order. 2nd-customer service was terrible, I called in to see if they sent me, they have no clue. I told him to cancel, he gave me a hard time, and I check my bank the next day, they charged me again. Really bad experience.

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    Hubble Contacts
    Response from Hubble Contacts

    Hello Allen,

    Thank you for taking the time to share your review. I'm very sorry for the poor expereince you've had with our team thus far. I'd like to look into what happened so I'm sending you a private message so we can work together this.

    - Maya

    Customer ServicePriceStaff

    Reviewed April 23, 2020

    I have nothing but negative things to say.. quality is not good, customer service is non-responsive, and they make it impossible to cancel a subscription. They charged me after a year of no orders off of an EXPIRED prescription. Terrible! Stay away from this headache!

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    Hubble Contacts
    Response from Hubble Contacts

    Hello Kelli,

    Thank you for taking the time to write your review. I would like to look into what happened so I sent you a private message asking for more information.

    - Maya

    Customer ServicePricePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed April 16, 2020

    After hearing great thing about this company I wanted to give it a try. As they were convenient, for my eyes they were too soft and tore easily trying to take them out. Decided to cancel, and after emailing them on how to go about that, they returned saying just to give them my order confirmation number and it’d be cancelled. A month later I received them in the mail and was charged, emailing them again I was then told I had to call them instead. More steps taken to call and cancel, I gave my information and the person said okay it’s cancelled. Well I check my account and yet again I was being charged. I called and asked why if I cancelled I’m still being charged. The lady was helpful and officially cancelled it with proof this time but I won’t be getting reimbursed. Absurd when you just took it out of my account today. I will caution anyone after my experience.

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    Hubble Contacts
    Response from Hubble Contacts

    Hello Jennifer,

    Thank you for taking the time to write your review. I am very sorry to hear you had such a poor experience in trying to cancel your account. I would like to look into what happened so I sent you a private message.

    - Maya

    Customer ServicePriceStaff

    Reviewed April 5, 2020

    My job requires me to wear contacts over glasses and pretty much guarantees that a pair will be destroyed with powder and gunk within a few days. That means my super expensive, monthly contacts were dry and itchy by the third day. I ordered the trials and I had to call them to stop my full order from going through before I even GOT my trials. They never sent a confirmation or tracking number. Then I got them and the first day, they were uncomfortable. Literally every day since, they have been amazing. They are SO comfortable compared to my old ones. I love the quality. They also come out really well, whereas monthlies tended to feel super-glued to my eyes. I get them every month, but I still don't get confirmation or tracking numbers. More customization online and tracking numbers would make this a 5-star company. Also, I wish there was a good way to recycle the packaging.

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    Hubble Contacts
    Response from Hubble Contacts

    Hi there Rain,

    Thanks for your review! Glad to hear you find Hubble so comfortable. Sorry to hear about the shipping trouble with your first order. Please know you can view your upcoming order dates and adjust your subscription schedule by logging onto you Hubble account. Also our materials are all 100% recyclable! If you need any help with anything you can reach out to us at help@hubblecontacts.com with the subject line "Attn:ConsumerAffairs.

    - Maya

    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed April 5, 2020

    I had only worn glasses for 6 months before realizing they were not for me! I made a quick Google search for contact lenses, and found Hubble right away. I did not know the first thing about contact lenses, but their Help section and included instructions made it perfectly clear! (Pun intended). I got my first box for 2 dollars, which provided me 15 days of carefree livin'. I didn't feel them on my eyes for the first day or the next two weeks! Without a doubt, I would recommend these contacts for anybody. The price is fair, the customer service is amazing, and the convenience is outstanding. (Also, they let me skip a month of deliveries while I was laid off during COVID-19 and was forced to use my glasses! I am extremely thankful to Hubble!)

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    Hubble Contacts
    Response from Hubble Contacts

    Hello Katherine,

    Thank you so much for your awesome review! I'm so happy to hear your first-time contact lens expereince was with us and that you're enjoying Hubble. I'm also glad to hear that our customer service team was able to help you during your time of need.

    Wishing you the best,

    Maya

    Customer ServicePricePunctuality & SpeedStaff

    Reviewed April 4, 2020

    I ordered the $1 trial box, and received them about a week later. Only had a few days to wear them before they charged $39 more and shipped another box of uncomfortable contacts. Also, you must call in to cancel your subscription, and customer service is not helpful at all. First rep I talked with acted like she couldn’t hear me as soon as I said I wanted to cancel my subscription. DON'T FALL FOR THE TRIAL.

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    Hubble Contacts
    Response from Hubble Contacts

    Hello Tyler,

    Thank you for taking the time to write your review. I’m sorry to hear the subscription charge came as a surprise to you, as we try to make it clear that your first paid order is shipped out 16 days after you place the initial free order during the ordering process. You are able to view and edit your delivery schedule by logging into your Hubble account.

    - Maya

    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed April 4, 2020

    I have regular prescription contact lenses sent to me for 2 or more years now and feel that these were suited to my needs. I’m able to change how often/regular I have them sent to me and this is very easy to do online. Any queries I have I get a quick response and they’re so helpful to assist and any issue is resolved leaving a very happy customer. I have found these lenses to be just the same as the ones you would get from your opticians but at a slightly cheaper price which is great. I very much recommend Hubble. They provide a great service. Thank you.

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    Hubble Contacts
    Response from Hubble Contacts

    Hey Hayley,

    Thanks so much for your lovely review! We truly appreciate you being such a loyal Hubble customer :)

    - Maya

    Customer ServicePriceRefunds & Payouts

    Reviewed March 31, 2020

    I decided to give Hubble Contacts a try in at attempt to receive quality contacts for less. They claimed that they had sent my sample pair (which I never received). Then after receiving notification that I had been charged for my first month's supply, I contacted them to immediately cancel. They claim that the order had already been processed, and that they would not be able to cancel or refund. I questioned how this could be possible since they had never received my prescription... Their customer service was terrible. :( By writing this review, I hope to save someone else the same frustrations, headache and loss of $...

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    Hubble Contacts
    Response from Hubble Contacts

    Hello Karin,

    Thank you for your review. I'm sorry to hear that you never received your first box. I'd like to look into what happened so I sent you a private message asking for more details.

    - Maya

    Customer ServiceSales & MarketingRefunds & PayoutsBilling

    Reviewed March 31, 2020

    Hubble contacts double billed me $118 and $128 on March 27, 2020. I emailed them sending pictures of the proof that they did this AND I called to try and get my Money refunded. They claim that they can’t see the $118 and there is nothing they can do (EVEN THOUGH I SENT THEM PICTURES OF MY BANKING) and that the other $128 is contacts they shipped (supposedly) and that when I get them I have to mail them back for a refund. I’ve heard this happens with them a lot. They double billed me and are refusing to refund my money. In a time that is hard money wise due to the virus I’m very very discouraged. Regardless, this is not ok. DO NOT ORDER FROM THIS COMPANY. They only post positive things on their IG and delete all the negative comments showing that they scam people. They stole my banking and my money. Don’t let them do this to you!!

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    Hubble Contacts
    Response from Hubble Contacts

    Hello Abigail,

    Thank you for taking the time to write your review and share your experience. I am sorry to hear you have had such trouble getting this issue resolved. I would like to investigate what happened so I'm sending you a private message asking for more details.

    - Maya

    Customer ServicePriceRefunds & PayoutsStaff

    Reviewed March 30, 2020

    I ordered a box of contacts to try them out from this brand, while their initial deal is good I now understand why. The contacts I received are cheaply made and don't even last the one day they are supposed to. Even with eye drops I couldn't stand the dryness after about six hours of use. When I then tried to cancel my subscription, I was told via email that I had to call them between 9-5 in order to do so. Wow, how very convenient for a place that I went to for convenience (That's sarcasm). That was about a month ago...then I was charged again. Now I'm out $39 for a product that I already canceled. Customer service was no help as it was "against policy" to refund charges that were already processed even though I contacted them the day of. Save yourself some time, money and energy and use another service for contacts.

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    Hubble Contacts
    Response from Hubble Contacts

    Hello Amanda,

    Thank you for writing your review and sharing your experience. I am sorry you have had such a difficult time cancelling your subscription. I would like to look into this for you, so I sent you a private message.

    - Maya

    Honesty & Transparency

    Reviewed March 29, 2020

    These are the best most comfortable lenses I’ve ever had. To be honest, I only signed up for them to get a free box and was intending to cancel my subscription straight away, but I have kept it going as they are brilliant. I have was using a very well-known brand before, and still have loads of them leftover, but Hubble are so comfortable and fit really well. I love them. I find the shipping a bit complicated, it would be nicer to be able to just order them directly online without some sort of subscription situation.

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    Hubble Contacts
    Response from Hubble Contacts

    Hi Katie,

    Thanks for your review! It's great to hear that you find our lenses so comfortable. You are able to log onto your Hubble account and adjust your delivery frequency and edit or skip any upcoming orders. If you need help navigating your subscription, don't hesitate to email us at help@hubblecontacts.com with the subject line "Attn:ConsumerAffairs" and we'd be happy to help.

    - Maya

    Verified purchase
    Customer ServiceSales & MarketingPricePunctuality & SpeedRefunds & Payouts

    Reviewed March 27, 2020

    Paid $40 for *literally* nothing. I've been using contacts for over 5 years now, and decided to try Hubble when an ad popped-up on my Instagram feed claiming a "$1 Trial." I thought "there's not much to lose," right? "I'll give it a try, see how their contacts are, and if I don't like them I'll only be losing $1." So I signed up and waited for my $1 Box. I kept waiting, but it never arrived, so I stopped expecting it and eventually even forgot about it. I recently got charged an extra $39 for a second box of a product I haven't tried, don't know if they work for me, and haven't even seen. I called and asked for a refund, but customer service didn't offer any solutions.

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    Hubble Contacts
    Response from Hubble Contacts

    Hello Juan,

    Thank you for your review and for letting us know about this. I'm sorry you weren't help when you reached out before, but I'd like to see what happened and if there's anything I can do so I sent you a private message.

    - Maya

    Manal increased rating by 3 stars.
    Customer ServicePriceRefunds & PayoutsRates
    After a positive interaction with Hubble Contacts, Manal increased their star rating.

    Original Review: March 27, 2020

    I wanted affordable contacts and these were the first thing that popped in my head. The price is awesome, I ordered the $1 trial and realized they weren’t for me (sensitive/dry eyes) so I didn’t bother ordering more. Not realizing this, my account was on a trial with my visa where they took $128 for a contacts package or whatever and I had to return them to get my money back because I can’t wear them so what’s the point. I mailed them back the unopened package in November of 2019 and still no refund April 2020. I’ve called many times and sent photos of the shipping package but they refuse to authorize a refund and no one knows where the package is. Would not recommend authorizing your card since you probably can’t get a refund anyway.

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    Hubble Contacts
    Response from Hubble Contacts

    Hello Manal,

    Thank you for taking the time to write your review. I am sorry to hear that the subscription charge came as a surprise to you as we try to make it clear during the sign up process. I'd like to check on the status of your return if I may, so I sent you a private response.

    - Maya

    Verified purchase
    Customer ServicePriceRefunds & Payouts

    Reviewed March 27, 2020

    I started using Hubble 2 months ago. I was recently laid off due to the corona virus issue we are currently facing. I tried calling twice 1 week prior to my charge date and sent an email 1 day before. My email was not responded to until 1 day after my charge. When I finally was able to speak to someone I was told I couldn't get a refund because it had shipped. I offered to ship it back and was still told no. I will not be doing business will Hubble any longer.

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    Hubble Contacts
    Response from Hubble Contacts

    Hello Rodrigo,

    Thank you for taking the time to write your review and share your expereince. I am sorry you had such difficulty reaching out to our team to cancel your account before being charged. I would like to look into what happened so I sent you a private message asking for more details.

    - Maya

    Verified purchase
    Customer ServicePrice

    Reviewed March 26, 2020

    Tried Hubble Contacts and was charged for subscription 16 days after order when they gave me 15 pairs of contacts. They do not allow time for shipping of the contacts and enough days to use the contacts. I did not have time to use the full trial before I was charged. Called customer service and they said they could not do anything. Feel like I was forced to purchase something I do not want.

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    Hubble Contacts
    Response from Hubble Contacts

    Hello Dan,

    Thank you for taking the time to write your review. I’m sorry to hear the subscription charge came as a surprise to you, as we try to make this clear throughout the ordering process. Your 1st paid order is shipped 16 days after your initial 2 week order is placed, to ensure that you never run out. Please understand that we must verify your prescription before shipping the trial box, which can affect shipping time. You can log into your Hubble account to check your orders.

    - Maya

    Sales & MarketingPrice

    Reviewed March 25, 2020

    One of the worst investments I have ever decided on. First off I got my trial pair and it was the cruddiest pair of contacts ever, went through the whole 15 pc trial pack in a matter of like 3 days since they kept popping out of my eyes. Secondly, it's a monthly trial so I ordered mine the first of March and already got charged on the 20th. That makes no sense. First and most definitely the last time I ever order from them. Claiming that it's good for everyday use and last all day is such a false advertisement. You're lucky if they even last you an hour before they become irritating and garbage. Do yourself a favor and DO NOT Purchase. Save your money and go to an actual eye doctor and get yourself a REAL pair of contacts.

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    Hubble Contacts
    Response from Hubble Contacts

    Hello Benzi,

    Thank you for taking the time to write your review. I’m sorry to hear about your experience with our lenses. If you aren’t sure if these lenses are working for you, please refer to the doctor who fit you for Hubble Contacts. Also please note that your second box order is placed 16 days after your first order to ensure you never run out, you can log onto your Hubble account to check your upcoming orders.

    - Maya

    Sales & MarketingRefunds & Payouts

    Reviewed March 24, 2020

    I found Hubble after seeing an Instagram ad, and have been very pleased with the flexibility of the service. I primarily wear glasses, but wear contacts to exercise or go out, and the model I was using before (Specsavers) did not fit this - I either had no contacts at all or enough to last 6 months on a monthly service. With Hubble, I can pause or extend when needed, and have also been able to send some back when not needed and they refunded with no problems. I also have dry eyes, and they last longer than previous contacts I have had! Overall, very positive experience with this company.

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    Hubble Contacts
    Response from Hubble Contacts

    Hey James,

    Thanks so much for your awesome review! It's so great to hear that our subscription model is working out well for your needs.

    - Maya

    Customer ServiceContract & TermsSales & MarketingPricePunctuality & SpeedStaff

    Reviewed March 23, 2020

    I tried the Hubble daily contacts and found them to be uncomfortable from the start. Taking them out and rinsing with more contact solution seemed to help, but by early evening my eyes hurt so much that I had to take them out for the day. When I called to cancel my trial, the helpful rep said the daily contacts are only good for 10 hours wear at a time. This isn't printed on the box and searching deeper on Hubble's site, it says they can be worn all waking hours and "all-day comfort". I've worn Acuvue Oasys for 12+ years and can wear them all day without any discomfort, but Hubble contacts only last me half a day before they are too uncomfortable to wear. This isn't practical, especially for long work days.

    Also, I just bought a year's supply of Acuvue Oasys 2-Week with Hydraclear Plus on sale for $121.88. In the past I have paid more, but Acuvue almost always has rebates available and it's cost me about $170 for a year of contacts. Hubble contacts have a monthly cost of $36 plus $3 shipping for a total of $468 a year. Hubble advertises that the lens packs and packaging is recyclable and this is the case for all contact lenses and blister packs through drop boxes at many eye doctor offices. Two week or monthly contacts generate less plastic from the start, which makes me a little more comfortable. **

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    Hubble Contacts
    Response from Hubble Contacts

    Hello Rachel,

    Thank you for taking the time to write your review and share your expereince. I am sorry to hear that you found our lenses uncomfortable but I’m glad to hear you’ve found a lens plan that works for you. Please keep in mind that we offer daily disposable lenses, which are priced before insurance reimbursements. Hubble is happy to provide an affordable and safe daily lens option to prevent eye injuries caused by overwear of lenses!

    - Maya

    PriceStaffRates

    Reviewed March 22, 2020

    Amazing lenses, perfect, will definitely continue to purchase from here. Amazing delivery service also, has a brilliant price. Have never had a problem with this company or the product. Definitely recommend.

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    Hubble Contacts
    Response from Hubble Contacts

    Hey Manny,

    Thanks for your review! Glad you're enjoying the Hubble expereince.

    - Maya

    Customer ServiceSales & MarketingPriceValueHonesty & Transparency

    Reviewed March 22, 2020

    I started using Hubble approximately 10 months ago after switching from a highstreet brand. I've loved using Hubble contacts, they are always on time just when you need them via their recurring subscription, and I first made the switch to Hubble after I looked at their £1 trial box which contained 15 pairs! Hubble has been extremely useful when I've needed to suspend my services with them whilst I've had a stockpile of contacts, and they have made it super easy to restart my subscription again. Their customer service team has been second-to-none and are always available to chat when you need them.

    I have given Hubble 5/5 stars and totally would recommend this product to a friend. The only downside I have currently experienced is that some contacts do not fit right or irritates my right eye and I have to use another contact (typically resolving the issue), however, this may just be my eye as it only happens in one side. This being said, the contacts have never dried out whilst wearing them, and they last for hours in the day. Hubble has been a great value for money. As a student, I'm always conscious of how much money I am spending, and Hubble has done a good job of saving me money and providing a great customer experience and feel with their contacts. I would very much recommend these contacts to anyone who is looking for an alternative to the expensive highstreet brands; via their £1/$1 trial box. Disclaimer: I am posting this review as part of a promotion where I will receive a benefit in exchange for my honest review.

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    Hubble Contacts
    Response from Hubble Contacts

    Hi James,

    Thank you so much for your wonderful review! I'm so glad to hear you have experienced great customer service with our team thus far and that you are benefiting from our affordable pricing and convenient service. I'm sorry to hear you've received some irritating lenses and I'd like to look into this for you so I've sent you a private message asking for more details.

    - Maya

    Sales & MarketingHonesty & Transparency

    Reviewed March 21, 2020

    I am using contact lenses for almost three years. I've been using only Hubble. They didn't disappoint me. The delivery is on time, the contacts are easy to put and very comfortable. Sometimes, (it happened to me once or twice) you might find one or two lenses that are a bit bigger than your eye. Rather than that I am very happy with them. I am posting this review as part of a promotion where I will receive a benefit in exchange for my honest review.

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    Hubble Contacts
    Response from Hubble Contacts

    Hello Alexandra,

    Thanks so much for your review! I'm glad to hear you're enjoying Hubble. If you run into any more odd lenses or have any other concerns or questions please don't hesitate to reach out to us at help@hubblecontacts.com with the subject line "Attn: Consumer Affairs."

    - Maya

    Sales & MarketingPriceMaintenanceRatesHonesty & Transparency

    Reviewed March 21, 2020

    I changed to these contacts from a different brand after a recommendation from a friend and I am very happy with them. They do not irritate or break, they arrive on time and they come in a compact box and are easy to open. My old contact lenses were half the price but were also not good quality so I am happier paying more for these. Disclaimer: I am posting this review as part of a promotion where I will receive a benefit in exchange for my honest review.

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    Hubble Contacts
    Response from Hubble Contacts

    Hello Maree,

    Thanks so much for your honest review! I'm glad to hear you are enjoying the quality of our lenses. Please keep in mind that we offer daily disposable lenses, which are priced before insurance reimbursements.

    - Maya

    Customer ServiceSales & MarketingHonesty & Transparency

    Reviewed March 20, 2020

    I tried the free month subscription after trying a few different contacts out and Hubble were great. Lenses have always been good quality, on time, easy to deal with by email if any changes to address or subscription had to be made. All good from me! I am posting this review as part of a promotion where I will receive a benefit in exchange for my honest review.

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    Hubble Contacts
    Response from Hubble Contacts

    Hey Iain,

    Thanks for your honest review! Happy to hear your time with Hubble has been so easy and pleasant for you and that you've received the help you needed from our customer service agents.

    - Maya

    PriceMaintenanceRates

    Reviewed March 20, 2020

    Hi, I started using Hubble quite a whole ago as the shops near me were charging massive prices for lenses... I love them.. They're perfect and comfortable! Cheap and when I found I was ordering more than I needed I was allowed a break from re ordering.. Definitely recommend!!!

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    Hubble Contacts
    Response from Hubble Contacts

    Hi Geraldine,

    Thanks so much for your wonderful review! We're happy to provide quality contacts for an affordable price :)

    - Maya

    Sales & MarketingPriceRatesHonesty & Transparency

    Reviewed March 20, 2020

    I am posting this review as part of a promotion where I will receive a benefit in exchange for my honest review. I signed up to Hubble after leaving Boots and Hubble have been 100x times better than boots with delivery and price.

    Thanks for your vote!
    Hubble Contacts
    Response from Hubble Contacts

    Hello Sam,

    Thanks for your review! Glad to hear you're enjoying our service.

    - Maya

    Sales & MarketingStaffHonesty & Transparency

    Reviewed March 20, 2020

    I am posting this review as part of a promotion where I will receive a benefit in exchange for my honest review. I get all of my contacts from Hubble now- the dailies are comfortable for 12 hours without issue, the deliveries come through the letterbox so there's no dealing with "Sorry you were out slips. While it's useful not having to remember to reorder, as someone who only wears them for going out I often end up with far too many even at the longest delivery spacing so have to remember to tell them to cancel boxes to avoid stockpiling. Otherwise an excellent service.

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    Hubble Contacts
    Response from Hubble Contacts

    Hi there Chrissie,

    Thanks so much for your honest review! I'm glad to hear you're finding the deliveries so convenient and hassle free. Please know you can log onto your Hubble account to skip any upcoming orders and also adjust your delivery frequency. You can also reach out to us at help@hubblecontacts.com with the subject line "Attn: Consumer Affairs" and we can manually adjust your next order date for you.

    - Maya

    Customer ServicePriceRefunds & Payouts

    Reviewed March 20, 2020

    Clearly there is a pandemic going on in the world right now, jobs are being laid off everyday and this Coronavirus is spreading like crazy, so receiving a package in the mail is really the last thing I want to do right now. My card was showing a pending order and I contacted them to cancel this and refund it back to my account, even with the order still being pending and not even going through yet, clearly there would be humanity in the world? Not from this company. A “Lovell **” keeps saying there’s absolutely nothing they can do. Working in customer service myself there’s ALWAYS something you can do. Don’t use this company they are not worth the headache.

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    Hubble Contacts
    Response from Hubble Contacts

    Hello there Kaitlan,

    Thank you for taking the time to write your review and share your experience. I am very sorry you have had such a frustrating expereince. A manger refunded you for your order on 3/24 at 11:03 am and you should see it reflected in your bank account in a day or so depending on your bank policy. Please know that this matter has been escalated and is under review.

    - Maya

    Sales & MarketingStaffEase of UseHonesty & Transparency

    Reviewed March 19, 2020

    I have been using Hubble contact lenses for around 9 months and have found the service easy to use, allowing you to skip months when you don’t need lenses. Lenses are always delivered in excellent condition. I am posting this review as part of a promotion where I will receive a benefit in exchange for my honest review.

    Thanks for your vote!
    Hubble Contacts
    Response from Hubble Contacts

    Hi Dawn,

    Thanks for your review! Glad to hear you're enjoying the Hubble experience.

    - Maya

    Profile pic of the author.
    Sales & MarketingPunctuality & SpeedRatesHonesty & Transparency

    Reviewed March 19, 2020

    I have been using Hubble for over a year now and I wouldn’t shop elsewhere for my lenses. They arrive quick and you can change the rate at which they deliver to suit personal needs. The lenses fit well and are good quality compared to other lenses I’ve had in the past. Disclaimer: I am posting this review as part of a promotion where I will receive a benefit in exchange for my honest review.

    Thanks for your vote!
    Hubble Contacts
    Response from Hubble Contacts

    Hey Grace,

    Thank so much for your lovely review! Thank you for being such a loyal Hubble customer :)

    - Maya

    PriceRates

    Reviewed March 19, 2020

    Hubble lenses are so convenient for me as I have a family and work full time so I'm not always able to get to the opticians etc. They are such a good price too. The only thing I would like is a 'holiday' if needed because I do have a bit of stockpile of lenses at the moment as I don't wear the lenses every day.

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    Hubble Contacts
    Response from Hubble Contacts

    Hello Samantha,

    Thanks for your review! I'm so happy to hear Hubble helps relieve you of one thing off your busy todo list. Please know you can skip any upcoming orders and edit your delivery frequency by logging onto your Hubble account. You can also message us at help@hubblecontacts.com with the subject line "Attn: ConsumerAffairs" and we can manually set your next order date to whenever you want!

    - Maya

    Sales & MarketingPricePunctuality & SpeedHonesty & Transparency

    Reviewed March 19, 2020

    Super easy, quick and flexible. As well as cheap and pretty. Been using them for nearly a year now and love them! Wouldn’t look back! I am posting this review as part of a promotion where I will receive a benefit in exchange for my honest review.

    Thanks for your vote!
    Hubble Contacts
    Response from Hubble Contacts

    Hi Kate,

    Thanks so much for your review! Happy to have you as part of the Hubble family <3

    - Maya

    Sales & MarketingPriceStaffRatesHonesty & Transparency

    Reviewed March 19, 2020

    I have really liked these contact lenses so far. I have liked how easy it is to alter how often you receive the contact lenses as I sometimes wear contacts more and at other times I wear glasses more so I have appreciated the flexibility. The quality has been excellent and they are generally very comfortable. What I would say is that they are slightly less comfortable than some more expensive contact lens types which offer more breathability but price-wise these are much more affordable! Definitely would recommend! I am posting this review as part of a promotion where I will receive a benefit in exchange for my honest review.

    Thanks for your vote!
    Hubble Contacts
    Response from Hubble Contacts

    Hi Jenni,

    Thanks for your thorough review! I'm happy to hear you're enjoying the flexibility of our service and the affordability of our lenses. If you have any questions or concerns, we'd be happy to help, just send us an email to help@hubblecontacts.com with the subject line "Attn: ConsumerAffairs."

    - Maya

    Price

    Reviewed March 19, 2020

    I was paying a lot of money for my daily contacts. Something around £50 a month until I was recommended Hubble which cost half that! This is definitely worth buying if you need contacts it saves you a lot of money.

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    Hubble Contacts
    Response from Hubble Contacts

    Hello Aiden,

    Thanks for your review! So glad we could save you so much every month :)

    - Maya

    Sales & MarketingHonesty & Transparency

    Reviewed March 19, 2020

    I am posting this review as part of a promotion where I will receive a benefit in exchange for my honest review. Overall I think Hubble are really good. The contacts are comfortable and and don’t get irritated. The only thing I would say is that sometimes they are upside down in the tub and I put them in the wrong way around which is uncomfortable but I think you get that with all contacts.

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    Hubble Contacts
    Response from Hubble Contacts

    Hi Florence,

    Thanks for your honest review! Glad to hear you're enjoying Hubble. Inside each lens are the initials "HUB." If they spell "HUB" then the lens is facing the right way, hope this helps! If you run into any trouble or have any concerns feel free to reach out to us at help@hubblecontacts.com with the subject line "Attn: ConsumerAffairs."

    - Maya

    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed March 19, 2020

    Have been a customer for many months, the lenses are great quality and cannot see any difference in these against my old more expensive lenses. Don’t fall for scare tactics, great lenses, good price, great Customer services. Also very helpful and very prompt and always deliver. No issues is too big or small.

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    Hubble Contacts
    Response from Hubble Contacts

    Hi Paul,

    Thanks for your awesome review! We're so glad to have you aboard :) We do our best to be there for you!

    - Maya

    Sales & MarketingPriceHonesty & Transparency

    Reviewed March 19, 2020

    I signed up to Hubble after receiving a free trial. The contact lenses themselves are great, occasionally they can be quite uncomfortable but presumed that was due to my eyes. They always arrive on time and I am never left without. The only downside is that I am aware I can get the same amount regularly for cheaper elsewhere. I am posting this review as part of a promotion where I will receive a benefit in exchange for my honest review.

    Thanks for your vote!
    Hubble Contacts
    Response from Hubble Contacts

    Hi Kirsty,

    Thanks for your honest review! Sorry to hear you found the lenses to be uncomfortable at times but I’m glad to hear you’ve found a lens plan that works for you. Please keep in mind that we offer daily disposable lenses, which are priced before insurance reimbursements. If you think your discomfort was a quality issue please send us an email to help@hubblecontacts.com with the subject line "Attn:ConsumerAffairs" and we can help from there.

    - Maya

    Customer ServiceSales & MarketingHonesty & Transparency

    Reviewed March 19, 2020

    Have had my Hubble Contacts subscription for a while now, I much prefer the delivery subscription based method rather than having to go out of my way to a high street store. The contacts themselves are comfortable, better than other brands I've tried. My use of contact lenses is irregular and I usually end up changing my order date, I'd recommend ordering contacts at least a week in advance of needing them since it can take a while for the order to be delivered. Only other annoying thing is having to call in to cancel a subscription rather than cancelling online. Disclaimer: I am posting this review as part of a promotion where I will receive a benefit in exchange for my honest review.

    Thanks for your vote!
    Hubble Contacts
    Response from Hubble Contacts

    Hello Neil,

    Thanks for your review and feedback! It's good to know you're enjoying our subscription service and lenses. I'm sorry to hear you've experienced shipping delays in the past. Please send us an email to help@hubblecontacts.com with the subject line "Attn: ConsumerAffairs" if you run into any more trouble.

    - Maya

    Reviewed March 19, 2020

    The contacts are well made and good quality overall, the delivery is easy but I wish it was free! The box can go straight through the letter box so you don't miss the delivery. I'm overall really happy and will be using!

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    Hubble Contacts
    Response from Hubble Contacts

    Hi Christiana,

    Thanks for your review! Good to know our packages are small enough for your letter box :)

    - Maya

    Customer ServiceSales & MarketingPriceBillingTransparencyValue

    Reviewed March 19, 2020

    I have been using Hubble for quite a while now, they are the comfiest lenses I’ve had and I’ve had no issues with them falling out or splitting, which I’ve had with other more expensive brands. They’re great value. My one negative would be the ease with which you can update frequency of delivery or change prescriptions but contact by email is dealt with rapidly. They are posted from abroad, so you do need to allow 4-7 working days to receive after they take your monthly payment.

    Hallucinating I found them and will continue to use. Disclaimer I have written this review as part of a promotion but that hasn’t influenced my opinion.

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    Hubble Contacts
    Response from Hubble Contacts

    Hi there Andrew,

    Thanks for your review! Glad to hear you find our lenses so comfy to wear. Please know that you can update your delivery frequency and skip any upcoming orders by logging onto your Hubble account.

    - Maya

    Sales & MarketingHonesty & Transparency

    Reviewed March 18, 2020

    I have been a customer of Hubble for quite a considerable amount of time now and can only say good things about them, their daily lenses are much better than the ones I had got from my optician which tended to dry out much quicker, they are delivered straight to my door which is really convenient and means I never run out of lenses, I would highly recommend them to anyone! I am posting this review as part of a promotion where I will receive a benefit in exchange for my honest review.

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    Hubble Contacts
    Response from Hubble Contacts

    Hi Anne-Marie,

    Thanks so much for your awesome review! I'm so happy to hear you're enjoying the quality of our lenses and the convenience of our service :)

    - Maya

    Customer ServiceSales & MarketingPricePunctuality & SpeedRefunds & PayoutsHonesty & Transparency

    Reviewed March 18, 2020

    I like the fact that you can vary your dates for delivery as some months I do not wear contact lenses and I save them up and have a lot left over. However, I have had issues in the past which has caused a lot of frustration. This included the fact that Hubble failed to deliver my contacts as I live on a restricted road and this caused more hassle than what it was worth. I had to then wait another month which was not realistic due to the fact that I had an exam the following week and no glasses at the time.

    It was impossible to get through to anyone and the American voice over when you call is quite irritating when you are from the UK. I then had to pay for another lot to come using my husband's details which now makes it impossible to cancel so now two lots of contacts come instead of one. The contacts themselves are good. They are comfortable. However they hurt by the end of the day and need to be removed. Disclaimer: I am posting this review as part of a promotion where I will receive a benefit in exchange for my honest review.

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    Hubble Contacts
    Response from Hubble Contacts

    Hello Jessica,

    Thank you so much for taking the time to write your review and share your experience. I'm happy to hear you are enjoying the wear of your Hubble lenses. I'm very sorry to hear that you've experienced this shipping mishap. I'd like to look into what happened so I sent you a private message asking for more information.

    - Maya

    Customer ServicePrice

    Reviewed March 13, 2020

    When originally ordered power strength was incorrect. They do not call to confirm that you have a current prescription or current power. My doctor office has never spoken to anyone from Hubble. Once corrected they still send wrong power. I literally have ten boxes of the wrong power. Continue to charge bank for contacts when we have cancelled our account. Jan 21st took money from my account and never received any contacts. Both my son and I have had the same problem. We just want it to stop. DO NOT WANT CONTACTS FROM HUBBLE OR THE OTHER COMPANY CONTACTSCART.

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    Hubble Contacts
    Response from Hubble Contacts

    Hello Heather,

    Thank you for taking the time to write your review and share this matter with us. We require a valid Hubble Rx to order our lenses, and we verify 100% of orders that come in, so I would like to look into what happened. I sent you a private message with additional questions.

    - Maya

    Sales & MarketingPriceHonesty & Transparency

    Reviewed March 13, 2020

    I started using Hubble for my contacts almost 3 years ago and honestly I don’t see that changing anytime. They’re so good and always come on time. I especially love the option where you choose what date you want them because I don’t wear my contacts everyday so getting to adjust the dates is very convenient for me. And they’re also affordable. I love Hubble and I’ve recommended it to a lot of friends. I am posting this review as part of a promotion where I will receive a benefit in exchange for my honest review.

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    Hubble Contacts
    Response from Hubble Contacts

    Hi Henna,

    Thank you so much for your awesome review! Thank you for being such a loyal Hubble customer :)

    - Maya

    Customer ServicePriceRates

    Reviewed March 13, 2020

    Having used Hubble contacts for close to a year and having tried other brands the experience has been good. They are easy to order and competitive on price. They work fairly well.

    There is room for improvement in two areas.
    1. About one lens ever two boxes is dried out or faulty.

    2. They are not the most comfortable in the market.

    Give them a try and see if they are for you.

    Thanks for your vote!
    Hubble Contacts
    Response from Hubble Contacts

    Hey Yosef,

    Thanks for your honest review! We're happy to hear you've had a good expereince with Hubble so far. I am sorry you have received some faulty orders in the past and we'd like to make this right for you so I sent you a private message. If you run into any other concerns please send us an email to help@hubblecontacts.com with the subject line "Attn: ConsumerAffairs."

    - Maya

    Sales & MarketingStaff

    Reviewed March 12, 2020

    I started using Hubble after trying them on the back on an ad on Instagram. I didn't realise initially that it was a subscription service but actually it's been really helpful. I used to order 3 months of lenses online at a time but would sometimes forget to order them which I now don't need to worry about. I wear lenses all day everyday and haven't had any issues with these. I find them comfortable even after 12 hours, often longer. I've tried quite a few brands and I'm pretty happy with these. I think the packaging is really nice too.

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    Hubble Contacts
    Response from Hubble Contacts

    Hi Stephanie,

    Thanks so much for your review! It's great to hear that our subscription service has been helpful for you and that you're happy with our product and service :)

    - Maya

    Profile pic of the author.
    Punctuality & SpeedStaff

    Reviewed March 11, 2020

    I started using Hubble Contacts last year and I absolutely love them. At first I was a little bit skeptical as I joined on their amazing £1 box offer. After getting used to the lenses I have had no issues whatsoever. They’ve very easy to put in and get out and there’s no irritation. I can wear these contacts all day without my eyes becoming dry. Hubble daily’s are a quick and easy solution to making your eyesight better. Also the best alternative if you don’t like wearing glasses. 10/10

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    Hubble Contacts
    Response from Hubble Contacts

    Hi Connor,

    Thanks so much for your review! It's great to hear that you find our contacts comfortable and easy to use.

    - Maya

    Profile pic of the author.
    Sales & MarketingRefunds & PayoutsHonesty & Transparency

    Reviewed March 10, 2020

    Disclaimer: I am posting this review as part of a promotion where I will receive a benefit in exchange for my honest review. After previously using a different contact lens subscription service I started using Hubble around 18 months ago. I don't wear contacts every day so delay my subscription so never pay for more than I need. They are delivered on time and the money comes out exactly when expected. The lenses are great quality which is really important to me. They are the most comfortable lenses I've ever worn and do not dry my eyes. Would happily recommend them to anyone looking for lenses! ⭐⭐⭐⭐⭐

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    Hubble Contacts
    Response from Hubble Contacts

    Hey Danielle,

    Thanks so much for your honest review! So glad to have you aboard :)

    - Maya

    Verified purchase
    Sales & MarketingPricePunctuality & SpeedStaffHonesty & Transparency

    Reviewed March 10, 2020

    Started with these as I saw a free trial. I did not think I would be sticking with them 6-7 months later. I originally thought with them being shipped they would always be late but this has never been the case. The quality of the lenses are excellent, after having tried Dailies Total, Acuvue and various others I can honestly say these are up there with the best and feel comfortable compared to some of the cheaper brands. It is important to note I have never had a lens split on me from Hubble which I have had from elsewhere. My only issue is the monthly frequency, as I am not a daily wearer so I have ended up with a few boxes extra. However this is not a problem. Overall 9/10 for these Hubble lenses - I am posting this review as part of a promotion where I will receive a benefit in exchange for my honest review.

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    Hubble Contacts
    Response from Hubble Contacts

    Hello Liam,

    Thanks so much for your thorough review! I'm so happy to hear that you're impressed and satisfied with the quality of our lenses. Please know that you are able to adjust the delivery frequency of your order through your Hubble account. You can also send us an email to help@hubblecontacts.com with the subject line "Attn: Consumer Affairs" and we can help you from there too!

    - Maya

    Customer ServiceStaff

    Reviewed March 9, 2020

    3 months 10 emails 5 different reps and nothing solved. I have sent 10 emails so far in regards to getting my funds back on an order I cancelled. I have sent the pictures with the proof of return to 5 people and I have not received anything back. 1st proof sent to: "Mel Mark **" Jan 2nd, 2nd time sent to: Marc Thomas ** Jan 30th, 3rd time sent to: Eduardo ** Feb 10th, 4th time sent to: Jennifer ** March 2nd, 5th time sent to: Christine **. Order #: **. I am very frustrated and no one is helping in this organization.

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    Hubble Contacts
    Response from Hubble Contacts

    Hello Mustafa,

    Thank you for taking the time to share this expereince. I am sorry that you haven't received any help thus far and have had such a frustrating expereince. I'd like to look into this if I may so I sent you a private message.

    - Maya

    Sales & MarketingHonesty & Transparency

    Reviewed March 9, 2020

    Hubble Contacts just makes my life so easy! They land on the doorstep once a month which means I have constant supply. Would recommend to friends and family. I am posting this review as part of a promotion where I will receive a benefit in exchange for my honest review.

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    Hubble Contacts
    Response from Hubble Contacts

    Hi Zoe,

    Thanks for your review! Glad to hear you're enjoying the Hubble expereince!

    - Maya

    Customer ServiceSales & MarketingPricePunctuality & SpeedStaffHonesty & Transparency

    Reviewed March 9, 2020

    I first joined Hubble due to the advert I saw on Facebook for a month's free trial, and I’m so glad I did. I order my lenses for a delivery every 2 months as I don’t wear them every day, but I know that I’m always going to be able to rely on my delivery coming through before I reach the end of the box. I’ve recently had to change my prescription, and send back an unused box and the customer service team were so prompt, efficient and helpful with my query. I really felt like I was in good hands. The lenses are comfortable, it’s not very often I feel discomfort whilst wearing them (maybe if I’m getting close to a 12 hour day but that’s to be expected for me personally). I’ve recommended Hubble to people in my social circle also because of how reliable and affordable the lenses are. I am posting this review as part of a promotion where I will receive a benefit in exchange for my honest review.

    Thanks for your vote!
    Hubble Contacts
    Response from Hubble Contacts

    Hello Hannah,

    Thank you so much for your wonderful review! I am so glad to hear you were able to get the help you needed when it came time to update your prescription. And thank you for the recommendations :)

    - Maya

    Sales & MarketingPriceBilling

    Reviewed March 9, 2020

    This company has charged me over $200 so far in contact lens I never ordered. This company is EVIL. I absolutely 100% NEVER signed up for anything intentionally. When I first noticed they were billing me, I cancelled the bogus subscription immediately. Yet they have continued to take money from me via Paypal. Scam.

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    Hubble Contacts
    Response from Hubble Contacts

    Hi there Jason,

    Thanks for taking the time to write your review. Going by the charges it looks like you might be a customer of our friends at ContactsCart. I am sorry to hear that the subscription charges came as a surprise to you as we try to make this clear on our website. You able able to login to your account and edit your delivery schedule or skip any unwanted subscriptions. To cancel your account, please call 1-720-809-8878 Monday - Friday 9am - 5pm EST.

    - Maya

    Customer ServicePunctuality & SpeedStaff

    Reviewed March 9, 2020

    Wear Hubble lenses for physical sports and when using my motorcycle helmet so may not be every day. Daily contacts suit me very much as I can open each individually when required. Have been using them for 2 years and very occasionally have surplus stock so I am able to cancel my next months supply without any problems sending an email and receiving confirmation within no time from their admin/orders department. Excellent prompt service. Each month delivered at the correct time needed.

    Thanks for your vote!
    Hubble Contacts
    Response from Hubble Contacts

    Hi John,

    Thanks so much for your review! Thanks for being such a loyal customer :) We're so happy to hear that Hubble makes it easy to do the things you love.

    - Maya

    Sales & MarketingPunctuality & SpeedOnline & AppEase of UseHonesty & Transparency

    Reviewed March 8, 2020

    The Hubble website is so easy to use and the subscription means I never have to worry about running out of contacts! I can get the contacts delivered when I want and the delivery is always fast. I would definitely recommend and have recommended these contacts to friends! I am posting this review as part of a promotion where I will receive a benefit in exchange for my honest review.

    Thanks for your vote!
    Hubble Contacts
    Response from Hubble Contacts

    Hi Colleen,

    Thanks so much for your awesome review! I'm so glad to hear you're loving our subscription service and recommending us to your friends :)

    - Maya

    PricePunctuality & SpeedRates

    Reviewed March 8, 2020

    I have used Hubble regularly for the last 2 years and for their price are probably the most comfortable daily disposables I have used, comparing well to more expensive brands. My only negative of Hubble is the delivery service to n Ireland is really inconsistent. It's delivered via royal mail so service should be fine but delivery times of up to 7 working days are ridiculous and compare poorly to rival sellers. Also I've had instances of packages going missing then turning up 2 or 3 weeks late.

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    Hubble Contacts
    Response from Hubble Contacts

    Hello Paul,

    Thank you for taking the time to write your review and share your experience. I'm happy to hear that you are enjoying the quality of our lenses! I'm sorry that you've experienced issues with our shipping in the past. Currently we ship using PostNL. Please don't hesitate to reach out to us at help@hubblecontacts.com with the subject line "Attn:ConsumerAffairs" if you continue to run into issues and need assistance.

    - Maya

    Sales & MarketingMaintenanceHonesty & Transparency

    Reviewed March 8, 2020

    I’ve been using this service for over 6 months and they have been great. The lenses are comfortable and anyone that wears contacts knows that’s the most important thing. It’s also great how it’s easy to take a break whenever you like. I am posting this review as part of a promotion where I will receive a benefit in exchange for my honest review.

    Thanks for your vote!
    Hubble Contacts
    Response from Hubble Contacts

    Hi Ricki,

    Thanks so much for your review! We're glad you find Hubble lenses so comfortable.

    - Maya

    Sales & MarketingPriceRatesHonesty & Transparency

    Reviewed March 8, 2020

    I am posting this review as part of a promotion where I will receive a benefit in exchange for my honest review. I have used many different contacts from different suppliers. I have used Hubble for about 1 year now and I have not found more high quality lenses anywhere. I do also think they are a reasonable price.

    Thanks for your vote!
    Hubble Contacts
    Response from Hubble Contacts

    Hi Joel,

    Thanks for your review! We're happy to provide a high quality daily lens at an affordable price.

    - Maya

    Sales & MarketingHonesty & Transparency

    Reviewed March 8, 2020

    I’ve been using Hubble for at least a year now, having started with a free trial. Packaging is lovely and minimal, they arrive on time, every month without me having to remember to reorder and the contacts are really comfy! I genuinely wouldn’t consider changing supplier. Hubble are brilliant. I am posting this review as part of a promotion where I will receive a benefit in exchange for my honest review.

    Thanks for your vote!
    Hubble Contacts
    Response from Hubble Contacts

    Hello Bethany!

    Thanks so much for your lovely review! So glad to hear you're enjoying our subscription service and the quality of our lenses.

    - Maya

    Customer ServicePricePunctuality & SpeedRates

    Reviewed March 8, 2020

    Great daily contact lenses, very comfortable. Easy to purchase at a reasonable price. I get these for holidays instead of my monthly’s and no need to have annoying appointments and trials. Hand subscription which you can pause online or phone up to cancel.

    Thanks for your vote!
    Hubble Contacts
    Response from Hubble Contacts

    Hi Rehana,

    Thanks for your review. Glad to have you on-board!

    - Maya

    Customer ServicePunctuality & SpeedStaffEase of Use

    Reviewed March 8, 2020

    The process and subscription are very simple but effective. Customer service is fast and respond very helpful. The online portal is easy to use, very easy to skip deliveries if you need to. I would highly recommend.

    Thanks for your vote!
    Hubble Contacts
    Response from Hubble Contacts

    Hi Iain,

    Thanks for your review! Glad to hear you're enjoying the Hubble expereince.

    - Maya

    Customer ServiceSales & MarketingPricePunctuality & SpeedRefunds & PayoutsBillingTimelinessHonesty & Transparency

    Reviewed March 8, 2020

    I started to sign up for Hubble's "free trial" which means that I gave them my payment info and they promised 2 weeks of free contacts and it was understood that if I didn't cancel my subscription within that 2 weeks, I would be charged for the first month and sent my month's supply. Without completing the process, I realized I didn't have a valid prescription since I hadn't been to my eye doctor in over a year, so I left the Hubble website... Never did I finish the process, never did I get any verification that it was complete.

    Over a month later I went to my eye doctor and purchased contacts through his office. A week after that, I noticed that Hubble charged my bank account. OVER A MONTH LATER. When I tracked down the customer service phone number (not easy to find), I was told that a refund was unavailable since the contacts had already shipped. Even though I was upset that they charged me with no verification and held my payment info for over a month until they could verify my prescription and basically force doing business with me, I decided to let sleeping dogs lie and keep the contacts.

    Now, the next day I got BOTH the free trial box and the first months supply in 1 package. Which means they werent even going to let me try the samples without again FORCING their business on me. When it came time to try these contacts I quickly noticed that the prescription was totally wrong. I put 1 in and immediately became dizzy. So AGAIN I emailed and called asking for a refund. They basically blamed me for the mistaken prescription and again refused to return my 30 dollars. I guess they need it more than me. Now I am stuck with 90 contacts I can't use after a 2 month long ordeal. Not at all how I would do business. Go with monthly contacts, skip wasting all that plastic, and save your personal financial info for legitimate businesses with ethics.

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    Hubble Contacts
    Response from Hubble Contacts

    Hello Holly,

    Thank you for taking the time to write your review and share your expereince. I would like to look into what happened if I may. I sent you a private message asking for more info.

    - Maya

    Sales & MarketingHonesty & Transparency

    Reviewed March 7, 2020

    Good quality lenses, last well all through the day without drying out. Easy to put on and come off very easily too. Deliveries are always on time so I don’t miss out. Packaging is neat and minimal to avoid environmental issues. I would recommend. I am posting this review as part of a promotion where I will receive a benefit in exchange for my honest review.

    Thanks for your vote!
    Hubble Contacts
    Response from Hubble Contacts

    Hi Kirk,

    Thanks for your review! We truly appreciate your feedback and are glad to hear that you're enjoying Hubble.

    - Maya

    Sales & MarketingHonesty & Transparency

    Reviewed March 7, 2020

    I am posting this review as part of a promotion where I will receive a benefit in exchange for my honest review. I have been with Hubble for my contact lenses for about a year now & have always received good quality pairs; they are always posted to me on time which provides me with so much more convenience than previous services I have used.

    Thanks for your vote!
    Hubble Contacts
    Response from Hubble Contacts

    Hey Josh,

    Thanks for your honest review! Glad to have you in the Hubble fam!

    - Maya

    Sales & MarketingHonesty & Transparency

    Reviewed March 7, 2020

    Once you order your first contact lenses you can forget about it. Every month new supply will appear on your door step. I am posting this review as part of a promotion where I will receive a benefit in exchange for my honest review.

    Thanks for your vote!
    Hubble Contacts
    Response from Hubble Contacts

    Hi Piotr,

    Thanks for your review! We're happy to hear that you're enjoying the ease of our service.

    - Maya

    Sales & MarketingHonesty & Transparency

    Reviewed March 7, 2020

    I don't wear contact Lenses every day but especially for some sports (I play golf and snooker) they are invaluable, also wear them for days/evening out when I want a change from glasses. I've tried all the main brands but nothing comes close to comfort for long all day wear. I am posting this review as part of a promotion where I will receive a benefit in exchange for my honest review.

    Thanks for your vote!
    Hubble Contacts
    Response from Hubble Contacts

    Hello John,

    Thanks so much for your review! I'm so happy to hear that you find Hubble so comfortable and convenient for your hobbies.

    - Maya

    TechSales & MarketingHonesty & Transparency

    Reviewed March 7, 2020

    Using Hubble is so easy, I’ve had one issue where my lenses didn’t turn up, but another box was sent out! They usually last a good 12 hours before I can feel them start to dry out. I am posting this review as part of a promotion where I will receive a benefit in exchange for my honest review.

    Thanks for your vote!
    Hubble Contacts
    Response from Hubble Contacts

    Hey Chloe,

    Thanks for your review! I'm so glad to hear that our team was able to help you and get you that replacement box. If you ever need anymore help don't hesitate to reach out to help@hubblecontacts.com with the subject line "Attn: Consumer Affairs."

    - Maya

    Profile pic of the author.
    Sales & Marketing

    Reviewed March 7, 2020

    I started using Hubble Lens because of a free trial, there was nothing wrong with my previous lens other than the fact if I wore then through day to night I felt my eyes were heavy. I tried out the sample lens and all day and evening, no heaviness! So I continued to use Hubble, they arrive on time, I never run out and they are the most comfortable lens that I have tried. I really like the pack too as it's really easy to open and remove the lenses from the pack. Top marks all around.

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    Hubble Contacts
    Response from Hubble Contacts

    Hello Mandy-Jane,

    Thanks so much for your lovely review! We're so happy to have you aboard and that Hubble is helping to relieve you from that heavy-eye feeling.

    - Maya

    Profile pic of the author.
    Verified purchase
    PriceStaff

    Reviewed March 7, 2020

    I find these lenses comfortable as far as dailies go. They are cheaper than going to my local optician. If ever my lenses have gone astray which has only happened once in a year Hubble are always really helpful. I have no complaints so far.

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    Hubble Contacts
    Response from Hubble Contacts

    Hello Yvette,

    Thanks for your honest review! I'm glad to hear you were able to get the help you needed from our team. If you ever need any more help or have any questions you can reach out to us at help@hubblecontacts.com with the subject line "Attn: ConsumerAffairs."

    - Maya

    Sales & MarketingHonesty & Transparency

    Reviewed March 7, 2020

    I am posting this review as part of a promotion where I will receive a benefit in exchange for my honest review. I’ve been with Hubble for almost 6 months. I decided to give the free trial a shot and I’ve not looked back since. The lenses are always comfortable and I can wear them all day without them drying out or becoming uncomfortable. They arrive through the post every month which is one less thing to worry about! I’ve worn lenses for 15 years and these are the best I’ve had!

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    Hubble Contacts
    Response from Hubble Contacts

    Hello Laura,

    Thanks for your lovely review! So happy to have you aboard!

    - Maya

    Sales & MarketingPriceRatesHonesty & Transparency

    Reviewed March 7, 2020

    I am posting this review as part of a promotion where I will receive a benefit in exchange for my honest review. I began using Hubble around a year ago and I can say they are the most comfortable lenses I have ever worn! For the price of them I was worried they may irritate my eyes but they are better than the higher end prices Lenses I have tried from the opticians. It is so easy to have them delivered to the house, without having to repeatedly visit my opticians. They fit perfectly in my eyes which I find with some cheaper brands the contacts are too big. These are brilliant and I wouldn't use another brand. I can comfortably wear these all day which is great as I work long shifts and sometimes glasses are too much of a pain to deal with daily! I would recommend these lenses to everyone!

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    Hubble Contacts
    Response from Hubble Contacts

    Hey Georgina,

    Thanks so much for your awesome review! Glad to hear that you're enjoying the comfort of our lenses and that they're just the right size for your needs.

    - Maya

    Sales & MarketingPriceStaffEase of UseHonesty & Transparency

    Reviewed March 7, 2020

    I find Hubble really easy to use, as I don't get through a month's worth of contacts every month its easy to use delay function is really handy. It's great having them posted straight to my house as well. The packaging is also attractive which is a nice perk! I am posting this review as part of a promotion where I will receive a benefit in exchange for my honest review.

    Thanks for your vote!
    Hubble Contacts
    Response from Hubble Contacts

    Hi Hayley,

    Thanks for your review! Glad to hear or service is working well for you and that you enjoy our packaging :)

    - Maya

    Sales & MarketingPriceStaffRatesHonesty & Transparency

    Reviewed March 7, 2020

    Disclaimer: I am posting this review as part of a promotion where I will receive a benefit in exchange for my honest review. I’ve been with Hubble for over a year now. I think they’re great. It’s so handy getting them to my door every month and at such a great price they are comfortable in the eyes too! Can’t complain. However, if I were to suggest an area of improvement it would be; an option to change how often you would like them delivered. For example, every two months instead of every month.

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    Hubble Contacts
    Response from Hubble Contacts

    Hi there Leah,

    Thanks so much for your honest review! I'm glad to hear you've been enjoying our service for a over a year now. Please know that you are able to adjust your delivery frequency by logging into your Hubble account.

    - Maya

    Customer ServicePriceOnline & App

    Reviewed March 6, 2020

    Their website said I was in control of my cancellation. Guess what! That's a load of bull. Trying to cancel my account was like pulling teeth. 14/10 would not recommend to my worst enemy. Called their cancellation line at least 3 times but still got charged for contacts I never wanted.

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    Hubble Contacts
    Response from Hubble Contacts

    Hello K,

    Thank you for your review. I am sorry to hear that you are having trouble cancelling your subscription. Please be sure you are calling during our available hours.

    - Maya

    Customer ServiceTechSales & MarketingPricePunctuality & SpeedOnline & AppRefunds & Payouts

    Reviewed March 4, 2020

    I am really disappointed in this company. I ordered the trial pairs, assuming that I had 30 days to try them before I would be charged for the next shipment. However, the fine print is that you have 16 days from the ORDER date (not when you receive them and I received mine a full week after the order date) to make your decision to cancel or not. Because I was currently wearing monthly contacts and was almost done with the month, I chose to wait before I tried them-HUGE mistake because by the time I tried them, Hubble already charged my account and sent out a month's supply.

    When I contacted Hubble about this matter and inquired why I did not receive a preliminary email before charging and sending as I do with every other subscription service I have, they said that they don't have a system put in place yet. To me that is not good enough. It makes me feel like I have been scammed, and they are hiding behind their "fine print." They are quick to highlight the fine print to make sure that you know you are "wrong." While extremely annoying, this is not the biggest deal.

    The biggest deal is that these contacts don't work!!! My vision is extremely blurry with the Hubble contacts, despite having the correct prescription. I do not have an astigmatism or any other abnormality that would suggest that these contacts would not fit/be the right strength/etc. When I contacted Hubble, they referred to all the fine print provided on the website, refused to give me a refund, and refused to accept the shipment back, even though the package was never opened--citing health regulations. So, now I'm out $39 and the landfill has 30 pairs of contacts that can't be used. What a waste!

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    Hubble Contacts
    Response from Hubble Contacts

    Hello Laura,

    Thank you for your honest review. I’m sorry to hear the subscription charge came as a surprise to you, as we try to make this clear throughout the ordering process. You are able to view and edit your delivery schedule by logging into your Hubble account. Also we take quality issues very seriously. Because we will need to keep a complete record of this, please send an email to help@hubblecontacts.com so we can put you in touch with the correct department.

    - Maya

    Sales & MarketingPriceRefunds & PayoutsStaffBillingHonesty & Transparency

    Reviewed March 4, 2020

    They sent wrong size which you can't detect if you don't open shipping package, then they will not allow returns or refunds if shipping package opened. Even if you didn't open actual contact lens box with the sealed lens they still refuse refund or return. They will not stop subscription till they have sent you at least one shipment at 390 % of the cost of first shipment. They start the return clock when order is placed not when they ship it or when you get it. Total scam approach, not customer friendly, real money grab bait and switch. On top of this they lie about what they said online. Now I have two shipments I can't use and I am out all the money they charged on my credit card. Do not trust these people!!! :-)

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    Hubble Contacts
    Response from Hubble Contacts

    Hello Auderus,

    Thank you for taking the time to write your review. I am sorry to hear that you were sent an incorrect prescription. I would like to look into what happened but am unable to do so from here to privacy laws in the state of California. Please give us a call to 1-844-334-1640 between 9am and 5pm EST, Monday through Friday, and 1PM and 5PM, Saturday, excluding federal holidays and we can help you from there. Or send an email to help@hubblecontacts.com.

    - Maya

    Customer ServiceCoverageOnline & AppStaffTransparency

    Reviewed March 3, 2020

    I was a Hubble customer for two years and I thought it was great. Comfortable contacts, they came every month right on time. The website is pretty sucky and low-budget but I figured it was because they were new. Now my eye insurance has me change doctors so I change to the one covered by my insurance and submit my new prescription. (Also they cancelled my account because my prescription wasn't current and I had to create a whole new one instead of just updating the old one which was annoying but ok fine.) Hubble doesn't have a form for updating your prescription, you have to email their help email with the information. You also can't include an attachment so you have to type out the information and provide all of your personal info to update your prescription. They say okay and I'll get my contacts in a while.

    One week went by and I emailed to check on them. They said it was processing and they still had to check with my doctor (who is open 7 days a week so I guess they were just backlogged). Then this morning I get an email saying my account was cancelled AGAIN! I have no idea why this time and they give no explanation. There is no phone number to call. This is a company that just tries to get new customers and doesn't care about keeping their existing or continuing customers happy.

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    Hubble Contacts
    Response from Hubble Contacts
    Hi Brita,
    Thank you for taking the time to write your review. I'm sorry to hear that you had a frustrating expereince with our verification process. If you have any questions about your order and why we were not able to verify it with your new doctor, please send us an email at help@hubblecontacts.com with the subject line “ATTN: ConsumerAffairs.” You can also call us at 1-844-334-1640 between 9am and 5pm EST, Monday through Friday, and 1PM and 5PM, Saturday.

    - Maya

    Sales & MarketingPricePunctuality & SpeedHonesty & Transparency

    Reviewed March 1, 2020

    I have been using Hubble for about a year now and I have not had any problems with them. I wear them every day and find them comfortable from morning until late in the evening. They always arrive on time and it's such a convenient and cheap service they provide. They are also recyclable at most opticians. I am posting this review as part of a promotion where I will receive a benefit in exchange for my honest review.

    Thanks for your vote!
    Hubble Contacts
    Response from Hubble Contacts

    Hi Harriet,

    Thanks for your review! So glad to hear you find Hubble so comfortable and convenient.

    - Maya

    Customer ServiceCoveragePriceRefunds & PayoutsValue

    Reviewed March 1, 2020

    I love the idea of Hubble Contacts but AVOID if you plan on submitting to your insurance or using a flex spending account. I paid with my FSA and so have to submit receipts for each purchase. My first order was only $1.00 with the promo. Upon logging into their surprisingly awful website I couldn’t locate my receipt. Didn’t show up in my email either. I read the FAQ page, which states that receipts have to be manually requested via email. WHAT IN THE WORLD?? So every month you’ll need to manually email someone to receive a copy of your receipt to send to your insurance company, which is a total waste of time.

    I’m already planning on stopping my subscription but still have to get a receipt for my FSA. So I email as requested and guess what the response is: there’s no receipt for the $1.00 promo. Now, that can’t be true. If I paid $1.00 with a card there absolutely is a record of that transaction. It’s just that they’re refusing to send it to me, for some unknown reason. They better be prepared to reimburse me for this $1.00 or get me that receipt because I’m not going to let this nonsense go, lest I get penalized for using my FSA without providing receipts. Also, if you want to cancel you have to call and speak to someone during business hours Monday-Friday only. What a mess. Not worth it.

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    Hubble Contacts
    Response from Hubble Contacts

    Hello Robin,

    Thank you for taking the time to write your review and provide us with your feedback. We do provide receipts for all purchases when requested over email, so I apologize if you were told differently. I would like to look into what happened so I sent you a private message.

    - Maya

    Profile pic of the author.
    Verified purchase
    Customer ServicePriceRefunds & PayoutsHonesty & Transparency

    Reviewed Feb. 27, 2020

    When I first started Hubble it was great until their contacts started to burn my eyes when the expiration date was a good two years away. I no longer wanted the subscription so I called and cancelled and also got an email confirming my cancellation. Well several months went by and I was no longer being charged until today, I simply emailed the email on their site and that gave me a number to call so I did. In the end I had to talk to four different people all saying I was still subscribed even though I gave them my cancellation number several times and I was not refunded my money. ALSO I have moved since my last subscription so my shipping address was not the same and they claimed the item had already shipped so there was nothing they could do. Let me remind you I was charged less than two hours before this call so I know they was lying about it being shipped already. I will NEVER go back to Hubble.

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    Hubble Contacts
    Response from Hubble Contacts

    Hello Kaylee,

    Thank you for taking the time to write your review and share your expereince. I am very sorry for the difficulty you've expereince thus far. I would like to look into what happened so I sent you a private message.

    -Maya

    Customer ServiceSales & MarketingPriceRefunds & PayoutsStaffResolutionHonesty & Transparency

    Reviewed Feb. 26, 2020

    In 2019 I ordered a testing box to review with our influencer group in Utah; even though I had set the account to cancel, they charged for another box. After talking it out with a supervisor she refunded it and resolved it. HOWEVER. I got a notification a week ago of another full charge. I looked and the email address is a promotional forwarding from Instagram and my six year old niece ordered because they DO NOT have any authorizing steps in the process. The response is that they will not issue a refund, they would rather I file a full dispute and fraud charges. This is a complete joke. I don't have the product and I don't want it. I have disputed the charges and would never trust this company or recommend them. These business practices are completely fraudulent and misleading. They do not care or protect their clients from children placing orders or from unauthorized activity.

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    Hubble Contacts
    Response from Hubble Contacts

    Hello Rebecca,

    Thank you for writing your review and sharing your expereince. I am very sorry you have had such a poor expereince. I would like to look into this for you, so I sent you a private message asking for more details.

    - Maya

    Reviewed Feb. 25, 2020

    I’ve been wearing contacts for 20 years. I decided to give these a try for convenience sake. Horrible decision. My eyes have never been more itchy or dry. I can’t believe I haven’t seen more complaints on this. When looking up more info on them, I saw that they use an outdated material to produce their contacts and it doesn’t allow your eyes to breathe like other lenses do. Very disappointing, but I can’t even get through 2 hours of my day without having to adjust my lenses and use drops to moisturize my eyes. Never had any issues like this before with my Acuvue.

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    Hubble Contacts
    Response from Hubble Contacts

    Hello Jessica,

    Thank you for taking the time to write a review. I’m sorry to hear about your experience with our lenses. If you aren’t sure if these lenses are working for you, please refer to the doctor who fit you for Hubble Contacts.We are happy to provide more information about our manufacturers and materials if you would like--just email help@hubblecontacts.com with the subject line "Attn: Consumer Affairs."

    - Maya

    Sales & MarketingPriceRatesHonesty & Transparency

    Reviewed Feb. 24, 2020

    I have been using Hubble for the past year. It is half the price of the dailies I used to purchase which is why I continue using them. They fit well even with my slight astigmatisms and I can usually wear them for 12 hours comfortably. The only issue I found is that you absolutely cannot have a nap in them! Even after 10 minutes of my eyes closed will leave them feeling super sticky and dry and feeling like they will pop out (although it does re-moisturize if you keep them in). I have had no issue with shipping or receiving them. The monthly plan was too often for me so I switched my subscription to quarterly without any issues. Would recommend this to anyone who does not use them everyday and find the boxes piling up. I am posting this review as part of a promotion where I will receive a benefit in exchange for my honest review.

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    Hubble Contacts
    Response from Hubble Contacts

    Hello Irene,

    Thanks so much for your review! I'm glad to hear you were easily able to switch to a subscription plan that works for your needs. And yes we don't recommend sleeping in your lenses.

    - Maya

    Sales & MarketingPriceRatesHonesty & Transparency

    Reviewed Feb. 24, 2020

    I’ve used a few different contact lens subscriptions trying to balance price and quality. After 3 different companies I tried Hubble and have been using them for a few years now. The contacts are great - comfy and stay in. The ability to pause a month if I’m stockpiling is great and very simple. I would highly recommend a trial - definitely worth exploring. ——— I am posting this review as part of a promotion where I will receive a benefit in exchange for my honest review.

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    Hubble Contacts
    Response from Hubble Contacts

    Hello David,

    Thanks so much for your review! We appreciate your honesty and are happy to hear that the lenses are working well for you. If you ever have any questions or need any help please send us an email to help@hubblecontacts.com with the subject line "Attn: ConsumerAffairs."

    - Maya

    Sales & MarketingPricePunctuality & SpeedStaffRatesHonesty & Transparency

    Reviewed Feb. 23, 2020

    I subscribed to this service a little bit more than year ago. First because my local opticians in the UK wouldn't sell me any lenses, even though I already well knew my prescription, unless I paid their extortionate test fees (45 to 60 UK pounds) to have a new test done by them. Cause I'd lie about +9 lenses for the lols amiright!

    And not gonna lie, the second reason was because they were offering a week's worth of free lenses on Facebook. I was unwilling to go back to my binoculars (I have very high myopia, 9+) and was frustrated, needed something super fast. Was running out so I thought why not give it a chance! Was quite happy with the free trial so I decided to stay.

    My opinion of the lenses is that they're alright. They're not the "woooow" kind but they get the job done quite well for their price and I really appreciate that I don't need to do anything, they just show up at my doorstep every month! So far I haven't had any issues with infection or breakage and I can see properly. They do get dry occasionally but I think this heavily relies on your eyes, daily routine and environment. I work in a kitchen which puts massive strain on my eyes due to high temperature but I carry eye drops with me in case that happens. When I'm not at work they feel fine and natural, never even notice they're there. Sometimes there can be an odd lens or two but it's not often and with the schedule I'm receiving I always have extra on the side.

    I love that I can request earlier delivery if I need to or change my address. Never had a delivery issue so far although sometimes they did take longer to arrive, up to 8 days, which not sure if it was them or the postal service. Never had to contact any form of support so can't say I have an opinion about that. But all in all I'm happy with this brand and will stay a customer. I am posting this review as part of a promotion where I will receive a benefit in exchange for my honest review.

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    Hubble Contacts
    Response from Hubble Contacts

    Hey Apostolia,

    Thank you so much for your wonderful review! I'm glad that Hubble is able to provide you what you need with little fuss. If you ever do need to get in contact with customer service for any reason, please don't hestiate to reach out to help@hubblecontacts.com with the subject line "Attn: ConsumerAffairs."

    - Maya

    Customer ServiceSales & MarketingStaffHonesty & Transparency

    Reviewed Feb. 21, 2020

    I have been using Hubble contact lenses for a couple of years now. They arrive on time every month so I am guaranteed never to run out. I wear them daily and find them to be very comfortable. Hubble have excellent customer service. When I need the prescription changed all I need to do is email Hubble and they change it for me immediately. Any queries are dealt with in a very timely manner. With them being delivered through my door monthly I don’t have to worry about trying to find the time to get to an optician. I am posting this review as part of a promotion where I will receive a benefit in exchange for my honest review.

    Thanks for your vote!
    Hubble Contacts
    Response from Hubble Contacts

    Hi Pamela,

    Thanks for your through review! I'm so happy to hear that you're enjoying our service.

    - Maya

    Verified purchase
    Customer ServiceTechPricePunctuality & SpeedRefunds & PayoutsStaffRatesTimelinessHonesty & Transparency

    Reviewed Feb. 21, 2020

    I have been getting contact lenses through them for 2-3 years now. I've been wearing the same dailies for over 2 weeks now as a result of the following experiences: My jan contacts never arrived. It is now mid-February. I reached out over 2 weeks ago and explained the situation. With any other subscription I have received for years, they generally send out another box free of charge. Not the case here but that's fair, I agreed to pay for another box with expedited shipping. They said it was too late to send out that day but they would the next day. Notification of my CC charge came through my phone.

    Week later, no contacts. I contact them and they say I never approved the invoice so they withdrew the charge without communicating this to me. Now I'm frustrated. This is a week into wearing the same dry dailies that are made with old technology. I approve the invoice. 4 days later, still no contacts. I check my account and even though my card had been charged, it did not register the order. I contact them again. The next day, I get a helpful representative, but she lies and says my order was sent out days ago and that they aren't responsible for how long it's taking. I check my tracking number and it was sent out today from the warehouse. I tried to cancel my order, but there is a small window of time that you can call and cancel. I will try to cancel tomorrow. I signed up for Waldo instead; apparently they're around the same price, better technology (contacts are more breathable) and it seems like their customer service is better.

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    Hubble Contacts
    Response from Hubble Contacts

    Hello Amanda,

    Thank you for taking to time to write your review and share your expereince. I am very sorry about your frustrating expereince. I would like to look into what happened so I sent you a private message asking for more details.

    - Maya

    Customer ServiceSales & MarketingPunctuality & SpeedHonesty & Transparency

    Reviewed Feb. 20, 2020

    I am posting this review as part of a promotion where I will receive a benefit in exchange for my honest review. I have used Hubble for around two years now and found them to be reliable and easy to deal with. Of all the companies that I have used over the years Hubble have been the best, even when there is an issue. I recently did not receive a delivery and Hubble promptly resent my order. No fuss No faffing about, just great customer service.

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    Hubble Contacts
    Response from Hubble Contacts

    Hi Ali,

    Thanks so much for your honest review! I'm so happy to hear you've had such great experiences with our customer service.

    - Maya

    Customer ServiceSales & MarketingPriceRatesHonesty & Transparency

    Reviewed Feb. 20, 2020

    I have tried many contact lenses in my time, ranging from the very expensive to the cheapest on the market. Hubble Contacts are the perfect match for me, both in quality and price. I found other brands often went cloudy by the end of the day, or irritated my eyes. These do neither (other than if I’m tired, which is no fault of the lenses!). The online system, delivery and packaging add to the faultless experience. A great find in my opinion???? I am posting this review as part of a promotion where I will receive a benefit in exchange for my honest review.

    Thanks for your vote!
    Hubble Contacts
    Response from Hubble Contacts

    Hello Laura,

    Thanks so much for your lovely review and for sharing your expereince! I'm glad you're so happy and satisfied with the quality of our lenses and the ease of our service.

    - Maya

    Sales & MarketingPriceRatesHonesty & Transparency

    Reviewed Feb. 20, 2020

    Ordering contacts through Hubble takes one thing off my to-do list - which I really appreciate. They come reliably every month and the price seems fair. Every now and then, I get a contact that doesn’t fit quite ‘right’ but I’m never short for the month. *I am posting this review as part of a promotion where I will receive a benefit in exchange for my honest review.*

    Thanks for your vote!
    Hubble Contacts
    Response from Hubble Contacts

    Hello Brianne,

    Thanks for your review! Happy to relieve you of one less thing to worry about! If you continue to expereince odd fitting lenses, please send an email to help@hubblecontacts.com with the subject line "Attn: ConsumerAffairs" and we will send you out replacement lenses and follow up with our quality team.

    - Maya

    Customer ServiceSales & MarketingBillingHonesty & Transparency

    Reviewed Feb. 20, 2020

    I'm really happy with this company and have been using for at least 2 years now. Always arrive within 3 days of payment. Comfortable lenses, good packaging. They last all day and evening without drying out. The only negative I can think of is that sometimes the lenses are packed inside out and if you don't check they feel uncomfortable, but removing them, flipping them and putting a bit of solution on them and they're fine. Customer service is also very good, had a seamless experience when I wanted to change my payment date, unlike Waldo who I left to join Hubble. I am posting this review as part of a promotion where I will receive a benefit in exchange for my honest review.

    Thanks for your vote!
    Hubble Contacts
    Response from Hubble Contacts

    Hey Charlie,

    Thanks for your awesome review! So glad to have you on board and we hope you continue to enjoy Hubble.

    - Maya

    Sales & MarketingHonesty & Transparency

    Reviewed Feb. 20, 2020

    Have loved getting my contacts through the post from Hubble, after an initial teething trouble of the next box not arriving soon enough, the service has been smooth and flawless and I have had absolutely no problems with the lenses themselves. Disclaimer: I am posting this review as part of a promotion where I will receive a benefit in exchange for my honest review.

    Thanks for your vote!
    Hubble Contacts
    Response from Hubble Contacts

    Hey Kate,

    Thanks so much for your honest review! Glad we were able to sort out those initial shipping troubles and you're receiving your lenses in good time now.

    - Maya

    Sales & MarketingHonesty & Transparency

    Reviewed Feb. 20, 2020

    Really happy with the service, it is easy to join and manage your subscription online. The daily contact lenses are very comfortable compared to other brands I've used. It's great that it's a rolling subscription that just gets posted through my door each month. Would definitely recommend. I am posting this review as part of a promotion where I will receive a benefit in exchange for my honest review.

    Thanks for your vote!
    Hubble Contacts
    Response from Hubble Contacts

    Hello Rebecca,

    Thanks for your review! Glad to hear you're enjoying the Hubble expereince.

    - Maya

    Sales & MarketingPricePunctuality & Speed

    Reviewed Feb. 20, 2020

    I signed up to Hubble because I found that high street retailers charge a fortune for my prescription, I was offered a free trial box and instantly loved how they felt. The delivery was quick too. I signed up and have been with Hubble for about 3 years, I pay every payday and within 3 days I have 30 new pairs delivered and I’ve never had any damaged parcels. If I haven’t used them up I can take a holiday for the month which is great! Would highly recommended Hubble!

    Thanks for your vote!
    Hubble Contacts
    Response from Hubble Contacts

    Hi Luke,

    Thanks so much for your review and for being a Hubble customer for 3 years! We're so happy you're enjoying our service :)

    - Maya

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    Hubble Contacts Company Information

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    Hubble Contacts
    Website:
    www.hubblecontacts.com