BraunAbility Reviews

Wires shorting out zip-tied to our fuel line on 2017 Pacifica. Apparently this build should have never passed any quality inspection. I took the van to a Chrysler dealer because warning lights were flashing on my dash, the fuel gauge would go from half to empty and begin flashing. I was charged $120 for a diagnosis and told to take it to the mobility company. "Confused with why the build would affect my vehicles computer"... Lo and behold, bare worn wires attached to my fuel line with no protection!!! After talking to unapologetic, Dillon ** he said "it's still under warranty". I asked that a manager contact me; still no word from them. How could Braun let something this unsafe out of their factory? Although the mobility company says it was fixed, wires are still "spliced" and soldered, not the QUALITY I would expect for such an expensive build.

We are very happy with the service received from Ability Center, and by extension, BraunAbility. Every effort was made to provide us with the vehicle and features we wanted. No regular auto dealership has come close to the personalized service we received. We are quite happy with our 2019 Chrysler Pacifica.

I asked BraunAbility to pay for the repair of a rusted-out section under the sliding door of my adapted van. Even though the van is out of warranty, the manager agreed to pay for the repairs as a goodwill gesture.

I just wanted to let you know about the experience of purchasing my mobility van from Trey **, salesman at Crescent Vans. It was the best experience I’ve had purchasing a vehicle, thanks to Trey. He was very likable and knowledgeable about the conversion vans. He was the main reason we decided to buy a BraunAbility van. I would highly recommend that anyone interested in purchasing a conversion van go to Crescent Vans in Metairie Louisiana and ask for Trey **.

Gregory ** was very helpful as we went through the van buying process. Gregory made the entire process painless. Gregory kept us informed throughout the entire process. I would definitely recommend BraunAbility.

Great experience. Good job by technical staff. Clean neat shop. All staff pleasure to work with their understanding of product. Amazing service representative. Clean neat job and explained operation of EQ. Was nice on the 2018 how roomie the interior is and wide the ramp is. Have a good weekend!

Very pleasant and polite phone person. Had several conversations over a period of a few days. Addressed my issue quickly, efficiently and accurately. Did exactly as she said she would, when she said she would. Received follow up call as well to ensure my satisfaction.

Although I am very pleased with my new van, and am looking forward to programming and using all the new bells and whistles on my new van. But I very much wish that instead of lowering the floor 14 inches, I wish that it had only been lowered 12 inches. To exit the underground parking where I live I must go up a short steep ramp, the underside of my van screeches terribly and many times when I very slowly and carefully go over speed bumps, I can hear the awful scraping of my exhaust and tail pipe. If my van had only been lowered only 12 inches the only inconvenience I would have experienced would be that I would have had to duck my head going into and out of my van. At the present time I am awaiting a phone call from Alliance Mobility Solutions of Richmond, B. C. to take may van in so they can put the van up in the air and view the amount of damage that has been done to the exhaust and tail pipe.

Toyota Sienna - Vehicle bottoms out on rear axle when over small bumps when more than 2 people in back or heavy load. Also stripped ramp gear motor when resistance encountered while raising ramp. Otherwise good experience with BraunAbility conversion and good experience with MobilityWorks' service.

I had a fantastic experience with BraunAbility from the first minute I wheel in to their office, great people that were very knowledgeable about their product. They work with me and the Veterans Administration in order to get what I needed, but the part I liked the most they had on display 5 different makes of Minivans, so nice to pick the color I wanted and the vehicle that I wanted. I just can't say enough good things about this company that is doing such a good service to the disabled military and civilians, I offer my thanks to them for all that they did.

Although I wish I could have done this without the middle man (Mobility Works), I was thrilled with the service I received from Braun directly. Their customer care and sensitivity to the client's needs are outstanding. Despite that this was being done during the holidays, everyone did their best to get me back on the road as soon as possible. I am so GRATEFUL!

Dealership VERY helpful and accommodating. Challenge to find design flaw in ramp that prevents one from sitting over where ramp is stowed. Now fully repaired. Ramp emerges as per normal regardless of where I'm sitting, waiting to exit. Excellent repair. I'm a happy camper.

I'm in my fifth BA conversion van. They have enabled my life, and I have enjoyed them (all Toyota Sienna Limiteds). Two things I feel could be improved are less interior noise, and more clearance underneath. Maybe air shocks all the way around could give some extra clearance as bottoming out is not infrequent.

First, let me start by saying that this review would have been a 5-star review for one exception. The rear Spoiler on the Honda Odyssey did not come painted from Braun. Van Product had to take the vehicle for painting before I accepted the Vehicle, Other than that my Honda is remarkable and I recommend BraunAbility over any other manufacturer. Thank you.

We are very pleased with the customer service provided by Mobility Works of Bunnell. It was a pleasure working with them. We definitely love our new Chrysler Pacifica and the adaptions completed by BraunAbility. We hope to be able to continue doing business with both.

I purchased my 2018 Chrysler Pacifica Limited on January 14, 2019 with a Braun Entervan RT conversion from A & J Mobility in DePere, WI. VIN: **. Just two days after purchase I had a problem. I went to the grocery store; all was fine on the way. When leaving the grocery store I noticed the engine RPM was increasing up to about 4000 and I was only able to accelerate maybe up to 5 MPH. I tried shutting the engine off and restarting but that did not help. I tried shutting the engine off about 6 times on the way to the Chrysler dealership which luckily was only a few miles from the grocery store. Unfortunately, the service technicians were gone for the day, but the service manager looked under the hood to see if he could see anything that may be causing this problem. Nothing was evident.

Sara ** is wonderful. I have bought several vans and she is always extremely helpful and professional. The copious VA paper work was done accurately and efficiently. She made this less stressful. Because of Sara ** I would recommend your company to anyone purchasing a handicapped vehicle.

This is my 3rd Braun Van, and they keep getting better. This one is by far the best. I like how quiet it is a highway speeds and the wider ramp. I only wish the add on driver seat base, made by B&D would go back more so I would not have to move the passenger seat forward to rotate my drivers seat to enter and exit.

So far so good. The only issue we’ve had is the electronic system not always recognizing when somebody is sitting in the passenger seat. When that happens, the vehicle indicates that the airbag is off for the passenger. Turning the vehicle off and then on again remedies the problem. If you have any ideas as to what this might be, I would be interested to hear.

Needed parts for our lift. Your team went above and beyond, providing us with wiring diagrams and schematic breakdowns. After identifying the part we needed it was shipped to us the next day. Thank you for the terrific customer service, we will gladly recommend you to all.

Right before Christmas, when financials are tough, Dylan took the time to understand my issues and he rectified the situation in less than one hour. He was a saving grace that day and I hope he is properly rewarded for his actions. He did not have to help, but chose to instead. As someone who works in business development/sales, I thought Dylan did a great job by reacting quick and confidently in helping out a loyal BraunAbility consumer. I'd love to see this get moved up the totem pole for Dylan's benefit. Too often employees lose the personal touch and only focus on the needs of the business. Dylan truly "gets it." Tip your cap, Dylan!

BraunAbility Derogatory Review. In Oct'17, I purchased a pre-owned 2007 Toyota Sienna Limited Van w/ motorized folding Braun ramp. Aesthetically, the van was in excellent condition inside & out. I paid almost $500 for a mandatory dealer safety inspection. All doors and ramp worked properly before I drove off the lot.

Thanks for the fast service in sending me the service manual. It is very helpful to me to understand the working of our van and lift. Any significant work will be done by the dealer. I hope you have a very good year.

We are very pleased with our van. It rides a bit heavy but seems five on the road. I want to keep it serviced so all works well. Not sure what I would do if it broke down. Independence is priceless. Thanks.

Tristen ** was a great help in my understanding of the process and what my purchase options were with respect to dealers in my vicinity. She was exceptionally responsive, empathetic and reassuring. She is a great asset to your company. With her help I was able to establish realistic expectations and have a better understanding of my options.

HONDA Odyssey Adaptation. The only issue is the seat belt if you want to position the wheelchair in the second row. It’s not long enough to secure the passenger. Other than that issue, RKJ I am very happy with the conversion and would recommend your company without hesitation.

Although the repair took around two months (which became challenging), I was wholly satisfied with the support we received from BA (Dylan). Two problems I saw; in 2016, two authorized service businesses both failed to check further about the problem which turned out to be a recall item. When I have my other cars serviced at their respective dealers, this is automatically checked first thing. Then, I would have thought, it being a recall item, a protocol would have been in place to fix it. No one seemed to know exactly what to do and it took 1 1/2 months to find someone to fix it. That all being said, job well done and we're happy to have the van back.

I requested a little more Technical info on my Vangater II lifter that I purchase new some time ago. I frankly was not going to call because I thought it would only get very limited info. I was wrong and have to thank Braun for the customer service I was provided by a Mrs. Carrie ** and the two people that recommended me to call. I am planning to purchase my 3rd handicap van soon and Braun will be on my list.

Very good job on our Chrysler Pacifica. Love the infloor ramp. Much better than our foldout ramp in the three prior Braun vans we have owned. The foldout foot bench for the rear seat is great for passengers. Van is much quieter than our previous vans. No rattles.

Had an unusual loss of a part on our new Braun Conversion Van. The support from dealer all the way up to the factory level has been fantastic. This is our third Braun conversion van and we continue to be pleased with the vehicle and help that we have received resolving this particular issue. Thank you to MobilityWorks (Dave & Jim), and Braun (Terri & Carrie) for your diligence.

I purchased my van thru FastServ Medical West Monroe, LA. Chris Mayfield. Chris and her staff are excellent dealer to do business with. I called and made and appointment to fix recall and it was completed with an hour and half. This dealer goes out of their way to make sure everything is taken care of to your satisfaction. I would give them six stars.

We have bought other vehicles but found BraunAbility to be the most reliable on the market. Our challenge is not with BraunAbility it is with the company we bought the Van from. In the future we will still buy a BraunAbility vehicle just from a different sales organization.

The big surprise came at the credit union. The van is financed as a USED vehicle. After all is said and done I didn't get the dealer incentives and ended up paying above Blue Book value. I can overlook some of the rattles and vibrations, but I feel that there must be a way to come up with competitive pricing for the van.

I had 2 issues with my 2014 Toyota Siena Braun Ramp Van. The problems were under vehicle corrosion which I and Main Mobility agreed to be premature and a flaw design. Said vehicle has low mileage and I take exceptional care of it. The vehicle had a rust preventative treatment at time of new purchase. I reached out to Braun and spoke to Dylan ** whom made arrangements with Main Mobility in Clarence NY to Pay for repairs. Main Mobility did an excellent job and I am very happy that Braun did the right thing covering the cost of repairs. This is my second Toyota Braun Ramp Van.

My overall experience at BraunAbility, was excellent. The whole staff, did their job to make me feel comfortable. Chris **. in Pensacola, Florida did an excellent job as my Salesman to train and sell me my disability van. I would recommend this company to any of my Friends and Family. My life has changed, and I can be independent again.

Brake warranty repair and redo - Work was done at the new Little Canada site, quickly, the easy lock which is no longer used (husband deceased and chair is mounted over easy lock) was silenced. Thanks. Next am clear light yellow puddle on garage floor at and behind driver side rear wheel. Called head Braun office. Ok to have van taken by lift truck to burnsville site for redo, and returned to me by eve. Thank you for covering the cost of the redo. No further leaks noted, also checked by local Chrysler dealer when 50,000 check up done, all looks good was the report.

Was friendly and helpful in helping me with several question I had involving both my old and new Sienna vans. Each question was address in a timely manner and addressed the issues. Would recommend them for conversions in the future. Very knowledgeable.

Excellent, rapid, personal service. Got me my adaptive vehicle to the hospital days before I was discharged. Grace and Paul are extraordinary from SV&M! Almost all paperwork was taken care of and the process was seamless, except for the handing over of the check :).

Due to my second shoulder surgery, my doctor told me I had to change the way I load myself and my chair. I have never been a "van guy" and have always just made do with two door, long doored cars, such as the Chevrolet Monte Carlo and the Ford Thuderbird. With the help of the Louisiana Rehabilitation Services, I was able to purchase the MXV and it has truly changed how much I go and where. Just last week, we had terrible storms come through our parish (county to y'all). With my MXV, I was able to go the scenes of a lot of the damage and even gave an interbiew from the vehicle. The only real complaint I have is the cup holders are not deep enough. Otherwise, this is a fantastic vehicle that I highly recommend!

Purchased 2006 FordF450 minibus with BraunAbility lift that will not function. I need it to work. Called in and Carrie was very helpful with options to get lift operating again. I received service manual and operating manual. Lift in good shape.

Terri at BraunAbility is awesome! I requested an owner's manual for a used older "Crow" lift that my mother in law purchased a used conversion van. Mom needed my help but I am four hours away and couldn't even go look at it. Based on Mom's description, I knew it needed some basic maintenance but there weren't any manuals in the van so I went to the Braunability website and filled out the online help request. That was on a Sunday night. At 08:08 Monday morning I had an email from Terri offering help and needing some details like model and serial numbers. Fortunately I was able to get a photo of the Crow Manufacturer Plate. Then in less than 30 minutes, Terri answered all my questions AND sent all the manuals I needed. Thank you!