
BraunAbility Reviews
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About BraunAbility
BraunAbility provides mobility solutions for people with physical disabilities. The company offers wheelchair-accessible vans, vehicle transfer seats, wheelchair lifts and other mobility products to help people with disabilities get around more easily.
- Multiple accessible vehicles and mobility products available
- Dealers around the nation
- Trained service department for maintenance and repair
- All lifts and ramps have a manual backup in case of power failure
- Many features are upgrades that cost more
- Must be installed by an authorized BraunAbility dealer
- Must take the mobility product in for regular service
BraunAbility Reviews
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Reviewed Dec. 3, 2024
In order to get a repair done that we had sent email, pictures and phone calls to the agent here in Warner Robins GA area to no effect. We had to notify You in order to get pressure on them to get the parts and schedule a time to do the repairs. Once done they did a good job but still have passenger seatbelt light come on which is related to the rear which was modified for the wheelchair adaption.

Dear Douglas,
I’m sorry to hear that you had trouble reaching your dealer. I’m pleased to see that you worked with one of our team members to schedule a time for your repairs and that your dealer did a good job on the repairs. I will have a CEG representative reach out to you to discuss the passenger seatbelt light.
Sincerely,
BraunAbility Customer Experience Group
Reviewed Nov. 25, 2024
Alex was very helpful and kind. You can hear it in his voice that he wanted to help me with my request. He sent the items I needed within minutes. He was very clear on the items needed. Thank you so much Alex.

Dear Juan,
Thank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that Alex was able to assist you effectively. Our team strives to provide prompt and clear service, and it's wonderful to know that Alex met your expectations. If you need any further assistance, please don't hesitate to reach out.
Sincerely,
BraunAbility Customer Experience Group
Reviewed Oct. 15, 2024
I am the unfortunate owner of a 2016 Braun (dis)Ability Honda Odyssey van. My previous vehicle was a VMI van. I had the VMI van for over 10 years and 60,000 miles with only minor issues. The Braun van has had major issues. This vehicle has less than 40,000 miles. The two major repairs were the actuators that lower the van and the sliding door track mechanism. The sliding door literally resulted in the door almost falling off. It was undriveable and needed to be towed. The repair is in excess of $3000 with spare parts being approximately $1500. The cost isn't the only issue. I have been without a vehicle for 2 weeks and no completion date is available yet. Braun does not keep the roller tracks (a known issue) in stock. They have to get them from Honda and rework them. That process was suppose to take 2 weeks, but Braun did expedite them to one week.
Since parts were not available, the dealer had to find time to schedule a mechanic for approximately 16 hours of labor. So parts sat until today and when they started the repair, they found out that Braun had not told the dealer that they needed additional parts. Hopefully the additional parts will show up tomorrow which is 2 weeks from the time they were ordered. So two major repairs and inadequate spare part and dealer technical assistance.

Mr. Zlatic,
We are sorry to hear about your dissatisfaction with your BraunAbility vehicle, but happy to hear you were able to speak with a BraunAbility Case Manager about your concerns. I am also happy to hear that our Case Manager was able to assist in getting these parts expedited so that the repair work may be performed. If you require any further assistance, please reach back out to the BraunAbility Case Manager who assisted you. Thank you for being a valued BraunAbility customer.
Sincerely,
BraunAbility Customer Experience Group
Reviewed Sept. 9, 2024
Back up camera wire issue. I guess it was something to do work when handicapped package was instead it didn’t show the lines in the back red, yellow, green and didn’t beep when backing up so it took awhile to figure it out.
Reviewed July 17, 2024
April was very concerned and kept in touch throughout the process of getting fixed correctly. Not many keep in touch through the process but she was on it!! I would highly recommend working with April for any needs. She is happy to explain everything, and also ask the questions needed.
Reviewed July 11, 2024
I bought my Traverse approximately 1 1/2 yrs. ago and it was one of the worse mistakes I have ever made. I have a 2023 RS model FWD with the power in floor ramp. Before I even drove it off the dealership lot, it bottomed out. The vehicle is constantly bottoming out no matter how easy I take it in areas of concern. The last time it bottomed out it knocked the exhaust system loose, and it started to drag. It took 2 months to get the specialty parts from Braunability. I will never buy another one.

Mr. Thomas,
Thank you for taking the time to speak with a BraunAbility case manager about your concerns with your vehicle bottoming out. Unfortunately, our lowered floor vehicles have less ground clearance than a non-modified vehicle as the conversion process requires BraunAbility to drop the floor to accommodate for adequate headroom for wheelchair users to enter and exit the vehicle.
We are sorry to hear that you are not satisfied with your BraunAbility vehicle. BraunAbility does advertise 4-6” of ground clearance for our lowered floor conversions. We are not able to raise the suspension any higher without compromising the functionality of the ramp system. We hope you understand our position.
Sincerely,
BraunAbility Customer Experience Group
Reviewed June 26, 2024
The Braunability in McAllen has been an absolute pleasure to work with. They are effecient, knowledgeable, and informative. My husband and I live in Corpus Christi and recently purchased two vehicles from them. Manuel and Marisol were absolutely the most helpful, on time and made this whole experience so easy. Thank you McAllen Braunability!! I would buy a vehicle from you anytime.

Susan,
Thank you very much for taking the time to comment on your experience. We are very happy to hear that you had such a positive experience purchasing your BraunAbility vehicle.
Thank you again for choosing BraunAbility. We hope you continue to enjoy your BraunAbility vehicle.
Kind Regards,
BraunAbility Customer Experience Group
Reviewed June 17, 2024
I was having an issue being reimbursed for a warranty item that was repaired by the Chrysler dealer. Once I contacted Alex ** at Braun he collected the pertinent information information, quickly researched the claim and kept me informed and issued reimbursement.
Reviewed June 7, 2024
A Honda representative told me that I had to remove all the accessible equipment and reinstall it after the recall is completed for it to be done. Between Nicholas and Mobility Works they helped this situation to be resolved so the recall was completed properly at no cost to me.
Reviewed May 22, 2024
Brittany listened to my problem and requested relevant information and followed through with me on the complete process to handle my problem and concerns. Brittany was very professional and working with her was a pleasure. Thank You very much.
RICHARD **

Richard,
We are happy to hear that the customer service you received from Brittany was exceptional and that she was able to help you through the process of getting your concerns resolved.
We greatly appreciate your feedback and love hearing how our Customer Experience Group is able to help our customers. Thank you for choosing BraunAbility. We are eager to continue giving you the customer service you deserve.
Best regard,
The BraunAbility Customer Experience Group
Reviewed May 4, 2024
I would recommend BraunAbility. My wife doesn't really like to drive the van. She says it's too top-heavy and doesn't drive very well but I drove it. What I noticed is it doesn't slow down very well going down a highway. We live out in a rural area and on the way to town, there's like a 90-degree turn. I slow down and it slows down till you get to the point where you got to turn. After that, it's not very good. It doesn't wanna slow down. So, it's almost like the brakes aren't that great in the front. They said they went all through it and it's all factory brakes. I used to be a technician in a garage, and it feels to me like they didn't turn the brake rotors. It doesn't have very good stopping power at low speeds. Other than that, I like the ramp and how the seat moves around so I can get behind the wheel.
As far as BraunAbility, they've been really helpful. They wanna fit me for a van. They were going to come down here with one, but we got the front yard all tore up. We're having an addition put on the house with a garage and it's muddy. My son-in-law is gonna take me to Siebert Mobility tomorrow, and they're gonna show me some other ones that they have.

Jerry,
Thank you for taking the time to share your experience with us. We are happy to hear that you would recommend BraunAbility and that you are enjoying the ramp and seat in your BraunAbility vehicle. Regarding your concern with the brakes, we would recommend discussing the concern with Siebert Mobility. They will be able to determine if they are working properly and assist you with any questions or concerns.
We greatly appreciate your feedback and hope you continue to enjoy your BraunAbility vehicle.
Sincerely,
The BraunAbility Customer Experience Group
Reviewed April 24, 2024
Our BraunAbility van that we purchased in March of 2020 was having the manual ramp becoming hard to slide in and out. Both Nick ** at BraunAbility and Nick ** at American Bus in Cincinnati (where we bought it) were great at calling us back, keeping us informed, getting parts together and retrofitting the ramp.

Mike and Julie,
Thank you so much for sharing your experience. We are very happy to hear that American Bus and BraunAbility were able to resolve your concern and get your ramp back to working order. We hope you continue to enjoy your BraunAbilty vehicle!
Sincerely,
BraunAbility Customer Experience Group
Reviewed April 5, 2024
We have a 2022 Pacifica Braun van and my husband's tall and in a wheelchair and it's a little bit bigger. Everything seems to work fine and we like it. We've had Braun products for probably 20 years or more. The ramp is great though it gets a little bit loose where it folds up and then it rattles with the door. But other than that, we've had nothing done to it. Before we got a van, we had an old one and we had a seat put in that would go down and then I had to load the wheelchair in the back. And this has improved. Now, we can go places and do things and he has plenty of headroom. He can sit straight in it. It's just been a wonderful product. We go to Siebert in Iowa City and the reps are fabulous. I can highly recommend them to anybody.
Reviewed April 5, 2024
It's difficult getting my husband secured. It's tight. That's the only thing. Because we got an auto-locking and the ramp is noisy when we were driving. Also, I have to watch out for the running boards whenever I make tight corners around curves. But it drives fine. BraunAbility enabled us to get my husband to doctor's appointments and to the hospital once when he needed to go.

Marlee,
Thank you for sharing your experience with us. We are pleased to hear that the BraunAbility conversion has been instrumental in getting your husband to his medical appointments.
We are happy to hear that the vehicle is driving as designed for you. Regarding getting your husband secured into the vehicle, please reach out to your selling dealer to address this concern, they will be able to offer any tips or suggestions they may have.
Your feedback is valuable to us, and we hope you continue to enjoy your BraunAbility vehicle.
Sincerely,
The BraunAbility Customer Experience Group
Reviewed March 31, 2024
I was comfortable being in the BraunAbility vehicle. But my husband was miserable. His chair sat a little high and it was a long ride. And he wasn't doing good. But so far, it's really nice. I've wondered often if I could put larger tires on it. Every time I turn into a parking lot, to go to the grocery store, the bottom scrubs. I don't know if it would still work as well that way or what. But I’ve been satisfied. Their customer support has been wonderful too.

Martha,
We are happy to hear that you are having a positive experience with your BraunAbility vehicle. Although we recommend following the tire specifications noted on a tag inside the driver’s door jam, if you continue to have concerns with the ground clearance, we suggest contacting your BraunAbility dealer to have your vehicle inspected. They will be able to determine if the clearance is normal for the conversion or assist you with any available options to help with this concern.
Thank you for choosing BraunAbility and providing your feedback. We look forward to continuing to work with you!
Sincerely,
The BraunAbility Customer Experience Group
Reviewed March 28, 2024
I was very pleased with my experience with BraunAbility. Everybody where we bought from was fantastic, from the support staff, to the gal that answered the phone. The salesperson was very knowledgeable too and they carried through on everything. Somebody came to the house because we had the seat taken out. My husband drove into the thing and it locked. The guy spent a good bit of time when he came. Everything was very helpful.
Reviewed March 28, 2024
My son's been in a chair for about 17 years and this is the third van that we have purchased from BraunAbility. We always go through the car person, Access Mobility. We got a ramp that comes out of the van and if I were going to redesign it, I would put a little bit more traction on the ramp so the wheels of the chair can get a better grip going up it. And I would make the size of the ramp a little bit higher to prevent the chair from going over it. Also, $40,000 just to make the van into something that's usable is a little bit high. We happen to be with the VA, but I feel bad for the normal person that has to go out and pay $80,000 for a van. Other than that, we don't really have an issue with it.
Reviewed March 28, 2024
I had a 2019 Toyota Sienna that was done by BraunAbility. I traded that in and got a 2023 Toyota Sienna Hybrid that was also done by BraunAbility which I'm very pleased with. The product looks and performs better than the alternative. My van was converted to hand devices so that it improves my independence as far as being able to drive some, too, and do things that I am still able to do. It makes me functional.

Claude,
Thank you for taking the time to share your feedback with us. We realize you have several options for your mobility transportation needs, and we truly appreciate the faith you have put into our product by choosing to repurchase BraunAbility.
BraunAbility vehicles are designed to help our users maintain their independence and we could not be happier to hear that your vehicle helps you to do that.
Again, thank you very much for choosing BraunAbility. We look forward to continuing to be your mobility provider of choice.
Customer Experience GroupBraunAbility
Reviewed March 27, 2024
I purchased a handicapped-accessible van and the quality is very good. I like the big screen in the front that I can read and it's very easy for my husband to use. Also, the customer support is excellent. They're very accommodating to me. Their rep brought the vehicle to me so I didn't have to go 40 minutes away to get it and they let you plan your service dates ahead of time. I have one coming up and it's all very good that I can keep that vehicle in good condition. When people are looking for a vehicle, I always say that I like Braun and they're the best.

Chris,
Thank you for taking the time to share your experience. We are thrilled to hear you are so happy with your purchase experience.
Thank you again for choosing BraunAbility, and for your recommendations to others.
Customer Experience GroupBraunAbility
Reviewed Feb. 8, 2024
We bought a Honda Odyssey from BraunAbility that we converted from into a ramp-accessible minivan. Then recently, we bought an accessible minivan that was already converted and had hand controls added. All our experiences with them have been very good. In my Honda Odyssey, all the controls that I had to mess with to unlock and all were on the right side. Now, all the controls are down under the dash on the left. And I've got the door there, the steering wheel, and the arm on my chair. So, they're a problem. I get to them because I have to but I liked it better when they were on the right side. It might be due to how the Toyota Sienna dashboard is designed that BraunAbility had to put them on the left. Other than that, the quality of BraunAbility's products is very good. With them, I get to come and go as I please and I don't have to depend on my husband to drive me.

Betty,
We're delighted to hear that overall, your experiences with both the Honda Odyssey and the Toyota Sienna have been positive and that they've provided you with the independence to come and go as you please.
We understand your feedback regarding the location of the controls in the Toyota Sienna, which differs from what you were accustomed to in your Honda Odyssey. When changing vehicle makes, there tend to be differences that affect the way some adaptive equipment must be installed by the dealer. If you haven’t already, please reach out to your BraunAbility dealer to discuss the setup. They will be able to work with you to determine if there is anything that can be adjusted with the way the equipment is currently setup.
We genuinely appreciate your loyalty and support, and we're committed to providing you with top-notch products and services that cater to your needs. Thank you once again for choosing us as your mobility solution provider. We look forward to serving you for many more years to come.
Best regards,
The BraunAbility Customer Experience Group
Reviewed Feb. 8, 2024
BraunAbility helped out a lot to get me into the van that I'm in now. They did a lot of research to get me into it. I feel good about the product. It gets me back and forth to work every day.
Reviewed Feb. 7, 2024
We purchased a wheelchair-accessible van from BraunAbility and I like the quality. My husband is handicapped and it helps us to be able to take him back and forth to his appointments. I like their service department too. They follow up. They start with you and go with you to the end of it, helping to make sure you make the right choice.
Reviewed Feb. 7, 2024
The van I purchased from BraunAbility is of good quality. I like that I can get out and go when I need to go where I need to. It's a blessing. BraunAbility is excellent. People need to check into them.
Reviewed Feb. 6, 2024
I bought a Chevy Traverse from MobilityWorks and I got problems with the van that I got. When I told the dealer about the issues I was having, they sent it off and sprung it back. But it still had the problems. And when I called them, they caught an attitude. So I called BraunAbility directly and that was when they said they were going to trade out my vehicle. It was agreed upon that they would give me something comparable to the one I had and if it wasn't the same price as the one I had, they would give me cash back.
They sent me a Chrysler Pacifica which works but there's an issue with the radio and it does what it wants to do. Aside from that, the prices of the vans are astronomical. The vehicle that I have now is $14,000 cheaper than the vehicle that I had at first. But when you go back two years later, the Chrysler Traverse's price went up $25,000. So I don't know if they did that because they had to give me something equal to the first vehicle I purchased, which cost $95,000. They don't put the prices of the vehicles online, so you really don't know what the price of the vehicle is until you get to the dealership and they give you a price of the vehicle.

Ms. Vinson,
Thank you for sharing your experience with us about your purchase. We're sorry to hear that you believe the dealer gave you an attitude about the Traverse concerns, but glad to see that BraunAbility and the dealer worked together to get you into a new vehicle.
We can assure you that when deals like this are performed, BraunAbility acts according to the law so our assumption is that the value of the replacement was equivalent to the Traverse and it had something to do with overall price increase in products like you mentioned.
As far as your radio concerns go on your Pacifica, if you haven’t already done so, please schedule the vehicle in with your local BraunAbility dealer to be evaluated so that we can assist in getting this resolved for you.
Once again, thank you for providing this valuable input.
Sincerely,
The BraunAbility Customer Experience Group
Reviewed Feb. 5, 2024
I purchased a Honda Odyssey van that was modified with BraunAbility wheelchair accessibility equipment. The whole vehicle is wonderful. The ability to enter and leave the van is very important to me. I got the package where a ramp comes out and the van kneels to load it, so I don't have a high incline to go up and I like that a lot. This is far above the quality of the previous vehicle I had. But there's a piece at the door I catch a lot of the times and it comes off and has to be repositioned. Also, I find that the door of my van doesn't open quite enough to clear the ramp. And it's entirely too expensive. The van is a $40,000 van that I paid almost $90,000 for. From a handicap person's perspective, I already got a problem and it cost me double the amount to buy a van so I can travel. That's a jab into the heart. Other than those, I've been very satisfied with it.

Christine,
Thank you for taking the time to share your experience with us regarding your BraunAbility Honda Odyssey. We are thrilled to hear that overall, you find the vehicle to be wonderful and that the wheelchair accessibility features have been beneficial for you.
We apologize for any inconveniences you've encountered due to the mentioned issues with the door piece and ramp door opening. We recommend contacting your BraunAbility dealer to schedule an inspection so they can assess the concerns and make any adjustments that may be needed.
Regarding the pricing, we understand that purchasing a modified vehicle can be a significant investment. We strive to provide competitive pricing while ensuring the highest quality and safety standards. However, we will take your feedback into consideration as we continue to assess our pricing structure and strive to make our vehicles accessible to as many customers as possible.
We genuinely appreciate your satisfaction with the overall quality of the vehicle and your positive feedback on the accessibility features. Please don't hesitate to reach out to our Customer Experience Group at (800) 488-0359 if you require any further assistance.
Thank you,
Customer Experience GroupBraunAbility
Reviewed Feb. 4, 2024
I'm happy with the van. I have the ability to be mobile with it. It has the seat adjustment and a lift. It also has the knob for the steering wheel.
Reviewed Feb. 1, 2024
The new van is quite good. In some ways, it's even easier to use than the van we had before. The lift technology is very interesting and good. It's been great. The buying experience was super great. The dealer was awesome.
Reviewed Feb. 1, 2024
We’ve purchased multiple times from BraunAbility and every one of them has been great. The Chrysler Pacifica gives a little more room inside for maneuvering my husband’s wheelchair. It's got a fold-up ramp, which has a little bit more of a lip on the side. So there is less chance for him to steer off of it and get hurt. For me, it's got heated seats and a heated steering wheel, which are very nice to have. I can press a button and start it from inside the house and get it all nice and warmed up so he's not getting into a cold vehicle or having to sit in the car while it warms up before we can go anywhere. So, it’s all good. We're very happy with it. We used the customer support in Florida a number of times before we moved here to Tennessee and it was spectacular. We weren't thrilled with the one here in Tennessee the first couple of times but they got new management and it is wonderful as well as everybody who works there.
We're on a program with the VA so every two years, we get a new van. The salespeople let us know that we're coming up to our time about six months beforehand so that we can come in and take a look and see what there is and get the process moving with the VA. When the day we’re eligible comes up, we are ready to go. They're great. We buy the van and the VA does the upgrading. But now that we have done this multiple times, the van that we're trading in covers the cost of the new van because it’s been modified. So instead of being worth $60,000, it's worth $80,000 when you buy it. When we're trading it in, it holds on to the value. So now, all we do is trade keys.
Reviewed Feb. 1, 2024
When we first purchased, it was a long time before I got the vehicle in my possession. I had to wait a little more than two weeks for all the stuff to be added to the truck. Once the vehicle came, the guys at MobilityWorks showed me how to use it, and they explained everything. I've been using it ever since, and the other day, the sliding door wouldn't close, but after about five tries, it started working right like it was supposed to. I wasn't sure if the problem was because of the level that I was on, and I wasn't able to figure that out, but since then, it's been okay. Everything is working fine.
My wife purchased the vehicle because I am disabled and unable to walk. I've been in a wheelchair a long time. We went through the progress. First, I had a cane, then a walker, and then a wheelchair. I had a couple more wheelchairs, and we always had a car, so we were putting the wheelchair in the trunk and in the back of the vehicle. Moving that stuff around is discouraging, but since I have had the vehicle, I haven't had any kind of difficulty with that yet. BraunAbility allows me a freedom that I didn't have before. The fact that I have it attached to my truck has changed my life because I'm able to do things that I was not able to do before. I couldn't transport a wheelchair everywhere I went and what goes along with that, I don't have to do anymore.

Lonnie,
We appreciate you taking the time to share your experience with us. We understand our trusted dealerships may require some time to install additional equipment, which they often do to better suit the individual needs of our mutual customers after receiving the conversion from us. We’re truly pleased to hear that MobilityWorks guided you through the product features and how to use them.
We do recommend operating the conversion features while parked on a level surface, although we understand that might not always be feasible. If you have any future concerns with the operation of the sliding door, please be sure to contact MobilityWorks so they can schedule an inspection.
It’s wonderful to know that you’ve been able to enjoy the newfound freedom and convenience that your vehicle brings to your life! We’re honored to have played a part in enhancing your independence and mobility!
Warm regards,
Customer Experience GroupBraunAbility
Reviewed Jan. 24, 2024
I purchased a modified van for my disabled daughter from BraunAbility. I liked the salesman I worked with. However, one day, I was driving and the van just died on me and that scared me. Originally, when we looked at it, it was a manual lift, then they made it motorized for me. I don't know if they had done something. When I called them, I felt like no one wanted to take responsibility now. They were like, "It's Chrysler's problem." But Chrysler didn't respond to me. It hasn't happened since and it's been running fine now. So I just dropped it. I also feel like, on occasion, the whole electrical system to me is a little janky. Sometimes my Android Play works and sometimes it doesn't. It's very hit or miss.
When it works fine, and 90% of the time it's fine, I like the van very much. I love the fact that we can get my daughter in and out of it easier. She's very happy to be able to get out. When I look at the rearview mirror and I see her happy little face, it makes it all worth it. Also, they were very nice and helpful. They were willing to work with me. That part was good. On the whole, it was also a fair price.

Joann,
Thank you for taking the time to share your experience with us. We're glad to hear that overall, you've been satisfied with the BraunAbility van you purchased for your daughter and that it's made a positive difference in your lives.
We sincerely apologize for the inconvenience and concern you experienced when the van unexpectedly stopped working, and for any frustration you encountered in seeking assistance. Regarding the intermittent issues with the electrical system, we understand how frustrating that can be. Our team is committed to providing ongoing support, so please don't hesitate to reach out if you continue to encounter difficulties. The contact number for our Customer Experience Group is (800) 488-0359.
Thank you again for your feedback and your trust in us. We're grateful for the opportunity to serve you and your family.
Best regards,
The BraunAbility Customer Experience Group
Reviewed Jan. 23, 2024
I purchased a BraunAbility van and getting set up was easy. We went to the Veterans Affairs and they measured and made sure what we needed as far as a ramp in the van. In my case, I needed a ramp and a chair that would spin around 360, so I could transfer from a wheelchair to the driving seat. It's my third BraunAbility vehicle and I would tell others 100% that they could trust BraunAbility's product.
Reviewed Jan. 23, 2024
BraunAbility's customer service is great. But I haven't had the car for a year and I've ran into all these issues that doesn't make the car handicapped-accessible for me. So, thank God I'm not driving it. But what if I was and I couldn't close the door? Or what if I was driving it and my hand controls go out on me? How would I drive the car? They kept telling me to bring the car there, and they kept resetting stuff. I'm fed up with the reset. I need them to fix my car.
There are issues with the engine and with the door not sealing all the way. Also, the control panel up at the dashboard area would light up like a Christmas tree. And every time I bring the van up there, all what BraunAbility would do is reset it. It would no longer be there. But it would do it again. The engine light would come on. They kept saying it was because of the gas cap, but I don't have one. Also, my hand control went out three times already.

Kayla,
Thank you for taking the time to share your feedback regarding your experience with BraunAbility. We appreciate your honest input, and we want to sincerely apologize for any inconvenience you've encountered with your wheelchair accessible vehicle.
To ensure that your concerns are thoroughly investigated, we have assigned a dedicated case manager to look further into your concerns. This experienced representative will be reaching out to you directly to discuss the specific problems you've encountered and to gather any additional details that may aid in diagnosing and fixing any current issues related to the BraunAbility components.
Thank you for choosing BraunAbility, and for bringing these matters to our attention.
Best regards,
Customer Experience GroupBraunAbility
Reviewed Jan. 23, 2024
The Chrysler Voyager has impacted the life of the person I'm serving, provide freedom in the car and it's spacious. I like the make of it and the ease of use. The quality is high, which is why I wanna go back and get one more. We have an assurance that if we have an issue, we just call the people back in BraunAbility and they would take the cars in.
Reviewed Jan. 23, 2024
We purchased a 2018 Pacifica BraunAbility van from MobilityWorks in Madison Hts. MI. in Nov. of 2022. We have had nothing but problems with it since. It has been in for service over 10 times since we bought it with 13300 miles on it. A few months after we bought it, we took it up north in Michigan and ran into a snowstorm. We parked it at our hotel. An hour later I was paged and told my alarm in my van was activated. When I went out to check, the alarm was sounding, lights were flashing, power doors were trying to open and other wild things were going on. When I would turn off the alarm and lock car and start to walk away alarm would keep going off. I had to leave car doors open all night to stop alarm. In the morning van was dead. Had to call a tow truck. He had a hard time starting it but finally did. We had to drive home with no heat, lights, radio. All the time wondering how I am going to get my wheelchair bound wife out of the van if it dies.
We have continued to have similar problems since. We take it in to Mobility Works. They say it's fixed, in a short time we have to take it back. Then they tell you, you have to take it to a Chrysler dealer because it is their problem, and they don't know how to fix it! There is the issue of water getting into the bottom of the van. We were told this by MobilityWorks after the fact. It's winter here in Michigan and I went out to our van in our garage and guess what it is not working. It is drivable, but doors and ramp won't open. Unbelievable!!! There is a lot of disability wiring connected to the original Chrysler wiring, most Chrysler dealers don't want to deal with this. What a nightmare!

Dennis,
Thank you for taking the time to share your feedback. We sincerely apologize for the experience you have had with the product.Our team takes customer feedback seriously, and we would like to look further into your concerns. A case manager from our Customer Experience Group will be reaching out to you to discuss the specifics of your experience and work towards a resolution.
We value as our customer and are committed to ensuring your concerns are addressed to your satisfaction. Thank you for bringing this to our attention, and we look forward to the opportunity to make things right.
Thank you,
Customer Experience GroupBraunAbility
Reviewed Jan. 23, 2024
My mother's wheelchair-accessible minivan was amazing. BraunAbility did a great job of getting everything we said we wanted and needed, and exceedingly quickly to help us prepare for this next stage in my parents' life. BraunAbility was available any time we called and kept us up-to-date as to how quick everything would come and when it would be expected to be delivered. The rep brought the minivan to my parents' house and trained us on everything and it was great. The minivan gave them a lot of independence. They can now go and do things by themselves. My mom is 5'1, but she can get my dad in and out and get my dad locked in and secured all by herself, which is amazing.

Anne,
Thank you so much for taking the time to share your heartwarming experience with your BraunAbility wheelchair-accessible vehicle. We're thrilled to hear that our team could meet your expectations and provide your parents with the perfect solution for this next stage in their lives.
It's incredibly rewarding to know that the minivan has not only met but exceeded your needs, offering your parents a newfound sense of independence. We understand the importance of quick and efficient service, and we're delighted to have been able to deliver on that aspect as well.
We truly appreciate your kind words about our representative, and we're glad the training session was helpful. If there's anything else we can assist you with, please feel free to reach out. Wishing your parents many more adventures and moments of independence with their vehicle!
Warm regards,
Customer Experience GroupBraunAbility
Reviewed Jan. 23, 2024
We have a minivan with the seat removed for accessibility and a ramp. It works fine. Although, every once in a while, the ramp comes up and the door doesn't close. But we just push a button again and it comes close. It's not a big problem, but it's something I'll mention when we have our checkup in a few months. I've been in a wheelchair for 45 years and I've used Braun many times in the past. Braun has always been a name that I knew I could trust.

Dorinda,
Thank you for taking the time to share your feedback with us. We truly appreciate your loyalty to BraunAbility and your continued trust in our products for the past 45 years. We're delighted to hear that overall, your BraunAbility vehicle has been working well for you.
We understand that occasional issues, such as the ramp coming up without the door closing, can be a bit inconvenient. Your input is valuable to us, and we appreciate you bringing this to our attention.
In the meantime, as you mentioned planning a checkup in a few months, we recommend reaching out to your authorized BraunAbility mobility dealer. They are experts in our products and can provide the necessary assistance to address any concerns you may have with the ramp and door operation. Our dealers are committed to ensuring your mobility solutions work seamlessly for you, and they will be more than happy to assist with any adjustments or inspections needed.
Once again, thank you for choosing BraunAbility, and we look forward to continuing to serve you with reliable and trusted mobility solutions.
Thank you,
Customer Experience GroupBraunAbility
Reviewed Jan. 23, 2024
I've been dealing with BraunAbility for 12 years and this is our second vehicle with them. The person that we dealt with was so helpful and when we have issues with the vehicle, they work it through and try to help us. It's expensive to have the vehicles that we have but they're good people. They know it's tough on families so they try to help us. They give us a vehicle to use if there's an extended time on the repairs.

Amilee,
Thank you so much for taking the time to share your positive experience with us. We truly value your loyalty and the trust you've placed in our products over the past 12 years. It's a pleasure to hear that our team, especially the BraunAbility representatives you dealt with, have been so helpful and supportive.
We understand that owning and maintaining vehicles can be expensive, and we're committed to making that experience as smooth as possible for our customers. Your satisfaction is our priority, and it's heartening to know that our efforts to assist you during vehicle issues have been appreciated.
Thank you again for choosing us as your trusted mobility partner.
Best regards,
Customer Experience GroupBraunAbility
Reviewed Jan. 23, 2024
I purchased an adapted vehicle and it has a ramp, hand controls, and power seats. The quality of the product, particularly the stuff that had to do with Braun, is very good. We've pretty much always had Braun equipment and the company that we've been working with has done a very good job of taking care of our stuff and meeting its needs pretty quickly.

Christine,
Thank you so much for sharing your positive experience with our adapted vehicle! We're overjoyed to hear that the quality of the product, especially the features related to Braun, has met your expectations. It's fantastic to know that our efforts to provide top-notch equipment align with your satisfaction.
We value your loyalty as a customer, and we're thrilled to hear that your BraunAbility dealer has consistently taken care of your needs promptly. Your feedback is incredibly encouraging, and we look forward to continuing to meet and exceed your expectations.
If there's ever anything more we can do for you, please don't hesitate to reach out. Wishing you safe and enjoyable journeys in your adapted vehicle!
Best regards,
Customer Experience GroupBraunAbility
Reviewed Jan. 23, 2024
I purchased a wheelchair-accessible van and my experience was very good. The salesman was very good. I like the ease of getting the wheelchair in. Sometimes it's hard to get it all hooked up. I could hardly get it in or unhooked and the rep gave me an extension. It is quite expensive but you get what you pay for.
Reviewed Jan. 23, 2024
Three months in and everything's working, so far.
Reviewed Dec. 21, 2023
Although I like the car, it does not work! The battery continues to die. The answer I get is because it is a Toyota hybrid. It has to be driven on the highway and too often. I only have 1200 miles on the car. Now I have to get a new one. And spend more money Than I ever intended. When speaking to the Braun representative, they said that everyone I spoke to was correct, the van has to be driven quite often in order to keep a charge. Why wasn’t I told that before I bought it?

Kera,
We genuinely appreciate your input, and we understand your concern. After reviewing the mileage of your vehicle, it seems that it hasn't been used regularly. It's important to note that newer vehicles, especially hybrids, benefit from consistent use to prevent any issues with the battery. A BraunAbility Customer Experience Group case manager will be reaching out to you directly to discuss your concerns further and see how we can help with this situation.
Thank you,
Customer Experience GroupBraunAbility
Reviewed Oct. 5, 2023
BUYER BEWARE. PLEASE DO NOT IGNORE RED FLAGS AND YOUR INTUITION AS YOU WILL READ I DID. IT IS LONG BUT VERY DETAILED. The experience will make more sense if I tell you a little about my unique situation first. I have a handicap son that is 7 years old. He has a trust account set up funded from a life changing event that he suffered at birth. By law, his money has to stay in probate court or a trust (we chose the latter). When we do decide to make a purchase out of his money the trust advisor usually helps with the situation.... or in this case tried. He set us up with the manager of mobility works and this is what happened.
First we call to arrange a time to meet. We talk about the trade in and how the van would be our daily driver. We then schedule the meet for the next day. We get there and meet with the manager. He did all the usual things like show the vehicles and talk them up. We was really interested in the ProMaster until he said around $120,000 plus they was on backorder. Then when I try to get into price of the other vehicles he informs me they are all around the $100,000 range. He also felt the need to remind me that he didn't notice any price restrictions from the trust. I asked about price several times and got the same response several times. It was pretty easy to see that the money was all that was concerning him so we didn't discuss much more that day.
I get home and immediately start looking at handicap conversion vehicles from another company. I find a couple $60,000-$70,000 and a ProMaster for $83,xxx available for delivery immediately. Unfortunately, the family fell ill and I stopped looking into vehicles. After a couple days go by the manager of Mobility Works ends up calling. Naturally I inform him of my findings price, availability, etc. He then asks me to send the screenshots to him. After a few minutes he calls back and explains those are from a different company. He goes on to say that BraunAbility is the best all around followed by VMI then AMSVANS (where I was looking). Myself not having ANY knowledge of a conversion vehicle, trying to do what was best for my son, and thinking I was going to get a quality vehicle decided to purchase the 2023 Pacifica touring.
About a week later the Pacifica gets delivered by someone else. The same someone else's name was on the paperwork instead of the manager (no big deal I guess). Then upon doing the DocuSign documents her tablet messes up so we can't go any further. She leaves with the trade vehicle and I aquire the Pacifica. I then get an email a couple days later to sign the DocuSign documents and do so. Then I was informed she forgot to have me sign the trade title and needs to come back. So obviously I agree to that... but first this happens.
The weekend comes with everyone seeming to be feeling better so we decide to take a ride. Upon entering the vehicle we start noticing a lot of the trim work is misaligned, there is a paint chip on the outside, and the front doors are misaligned. Then we get the paperwork in the mail and as I am looking over it I notice a discrepancy in what I paid vs what is on the BMV/DMV paper. So when the person comes back with a blank title I let her know I was not comfortable signing a blank title and I needed to know about the 96 month/100,000 mile warranty because of all the damage and misalignment. She then said it covers everything besides normal wear and tear.
She also stated she would not be returning here so I would have to go there to sign the title. I told her that was fine because I need to find out about the vehicle anyway. Then 5 minutes later she calls to tell me how she don't appreciate my insinuating they are doing shady business deals. I then inform her I don't appreciate being ripped off on my son's $100,000 investment but I was.
I believe it was the next day I called explaining I wanted to get the van looked at. I also sent the pictures I had VIA email (11 at that time). I got told the end of the month was very busy and the normal service guy was helping the other techs catch up. Though she did send the pictures to the manager and the tech. Then stated she would call back with a time to come in. After not hearing back that week I just showed up the following Monday. (I believe this was done by design because I signed the paper work less than 3 days ago at the time. I did not know in Ohio I could have took the car back. While I can't prove this I think it should be allowed to stay in the review to educate others and to encourage them to know their rights/laws).
I walk in and ask for the manager. He comes out and looks at my concerns. He said all the conversion vehicles are like that. When I showed the paint chip he said he wasn't really concerned because it is on a plastic piece. Then started asking if it was serving it's purpose? If it was making life easier? How if anything happened we would be protected. Then instructed me to go home and watch videos on how they are made. But first he needed those couple signatures from me. While we are talking he also stated if the vehicles came perfectly they would cost so much more. Basically, he was the perfect salesman because he made me feel bad for bothering them about it. So I obliged and signed the title because after all it did serve my son's needs. I also apologized for being a bother about it.
Then I go home and start watching how to make a conversion vehicle on YouTube (as instructed). I then come across a video of Braunability talking about their factory quality fit and finish. Then I just get upset all over again not only was I fooled once...but twice. Then upon further inspection:
1. 3 out of the 4 entry doors are wrong2. There is paint chips on the outside of the vehicle (besides the one I found originally),
3. The hood is misaligned
4 The ramp comes out sideways one end touches the ground the other side does not. There is also paint scraped off the right upper corner already which suggests it is installed wrong.
5. There is a gap where you can shine a flashlight under the door and see it inside the vehicle
6. Now it looks like the driver side sliding door is scratching the finish on the outside when it opens. It's also slanted in at the top and out at the bottom. That's probably why you can see light through the door.
7. The ramp also says "deploying ramp" with the doors closed.
8. Today when I was driving to get my daughter from school I felt a tap under my foot on the accelerator. I thought I ran something over but there was nothing there. Then I felt it 2 more times on the way there and back. I have no idea what it is. I just hope my family remains safe.
I also found an advertisement for a 2023 Pacifica touring for $62,995.99 from Mobility Works. The same one my son paid 90,000+ for (not including extended warranty). I had the vehicle less than 2 weeks as of this posting. The vehicle has less than 700 miles on it. I have pictures, audio, and video to proof my claims. I also provided some info and pictures to the BBB. Unfortunately, the BBB limits how much can be sent.
I really wish I would have found these reviews BEFORE buying a braunability vehicle. They do not sell what they advertise and so far I have heard nothing back from them from any source. I even tried to call them but to no avail. I press 1 as the automated system says for owners and a few seconds later I get hung up on. Same thing when you press 2. 2 is for someone looking for more info but not a owner (I believe) same results as pushing 1. Thank you Consumer Affairs for letting us consumers submit our experiences in detail. I find solace in the fact maybe I can save someone from my mistakes. BUYER BEWARE.

Mr. Cook,
We sincerely apologize for the challenges you've encountered during your purchasing experience and for the concerns you've expressed regarding the quality of your vehicle. We appreciate you taking the time to recently speak with our National Case Manager. Please know that we take your feedback seriously, and we are committed to resolving any issues to ensure you have the positive experience you deserve. Thank you for bringing this to our attention, and we appreciate your patience as we work to make things right.
Thank you,
Customer Experience Group, BraunAbility
Reviewed Aug. 11, 2023
I bought a 2023 Chrysler Pacifica for $83,000.Which is a BraunAbility conversion. This is my 2nd van from Braun. From day one there has been a sound from the muffler which fills the cabin with a low drone sound at certain RPMs and speeds. Braun states this is characteristic of the vehicle. After searching the internet, there is a condition called muffler drone, which is the engine and exhaust system is vibrating at incompatible frequencies and can be fixed. When they converted the van, they had to rework the exhaust system and I am sure a different muffler system which is the problem and Braun will do nothing.

Thank you for the additional information, it is very much appreciated. A case manager will be reaching out to discuss your concerns and to create a customer support case.
Regards,Customer Experience Group
BraunAbility
Reviewed July 6, 2023
My mom is disabled and uses hand controls in her 2009 Toyota Sienna Rampvan, upon driving it as a non disabled person I was coming to a stop and using the normal brake pedal. In doing so as I neared my stop the gas pedal was engaged by the hand controls. The hand control moved forward as it should when applying the brakes but then suddenly jumped downwards which is how the gas is actuated. I was lunged forward into traffic and nearly got t boned by another driver. I took the van home and attempted to recreate the issue and was 100% successful at recreating the event again and again.
I then took the van to the company that installed it called "Team Adaptive" They wanted to charge me $120 to LOOK at the hand controls and said they may need to be adjusted. Imagine if a child ran out in the road and I hit the brake in an emergency situation and the gas was actuated causing me to run that child over. In my opinion, the gas pedal should in no way be able to be activated once the brake pedal has begun being depressed. This problem can never be realized by someone using the hand controls but rather only someone that is using the normal foot pedals to drive the vehicle because if you have your hand on the hand controls then you would restrict the downward motion that is occurring.
If and when this causes an accident I will be suing the company that installed the hand controls as well as whoever manufactures these hand controls as it is an inherent design flaw. The ramp broke as well after about five years of use and the van was rarely used, mainly just to go to and from doctors appts rather than on a daily basis. They want to charge her to fix it of course and it's somewhere in the ballpark of 700-1000 to fix. I just don't understand how they can design something that makes a bad situation worse in the event that you need to stop quickly.

I want to start out by saying we're truly sorry to hear about this experience and we're glad that you and everyone else is okay. BraunAbility does not any build hand controls, these are considered aftermarket equipment. We do care about the safety of anyone operating one of our vehicles that may have the equipment installed in it though.
Since the hand controls are not our product the only suggestion we can provide would be to ask the installing dealer of the hand controls to complete an inspection to prevent any possible incidents in the future. Additionally, we always recommend having a mobility dealer complete routine preventative maintenance on all mobility products to keep the products working as designed.
Thank you,Customer Experience Group, BraunAbility
Reviewed May 29, 2023
Spent 115k on a brand new Traverse door has been nothing but a problem since day 1. Been waiting almost a month for a callback from the dealer or the 2 different Braun customer service reps. Have spent over a quarter million dollars with this company and this is the treatment I get. Unacceptable, will definitely be shopping elsewhere for our next vehicle.

We are sorry to hear that you're having issues with getting your Traverse problems resolved. We would like to have a BraunAbility Case Manager reach out to you directly. At your earliest convenience, please respond to the private message we sent to you yesterday (5/30/2023) and provide the information we requested.
Sincerely,Customer Experience Group
BraunAbility
Reviewed Oct. 19, 2022
My muffler began failing just before the warranty expired but family health issues kept me from dealing with it right away. Also, it started as a fairly small rattle so it was tolerable for the time being. Once I had time to have it looked at by my muffler shop, they pointed out that it seemed to be a custom muffler so I later brought it up with the Braun dealer. They contacted Braun and were told that the muffler and repair would be covered by warranty because they knew the mufflers were an issue. After not hearing from Superior Van for a while, I called them and they said Braun changed their mind and they would not cover it. Eventually I reached out to Braun myself and got in touch with Brittany who was very pleasant and professional. She heard my complaints and made it right

We are happy to hear our team member was able to assist you and that your concern has been resolved! We very much appreciate having you as our customer!
Thank you,The BraunAbility Customer Experience Group
Reviewed Sept. 12, 2022
I have had a BraunAbility adapted Chrysler Pacifica since 2021. It is set up so that I can drive from my wheelchair. I like this feature but absolutely hate the process required to allow someone else to drive since there is no way to simply move the passenger seat across. Recently, my son drove us and by accident bent the plug on the passenger seat while dragging it into the house. About a week later, I began getting scary dashboard messages indicating engine malfunctions. To make a very long story short, it took nearly a month and over $2,000 to find out that the broken plug sent the Pacifica's computer system into insane malfunctioning. The replacement part wasn't sent to Drivemaster (where the work was finally being done after two failed attempts by regular mechanics) until a week after issue was diagnosed for reasons I will never know.
I am upset that I was never told about the sensitivity between adaptations for mobility and the workings of the van. I'm upset that the warranty was voided completely because we had damaged the plug. I'm upset that it took so long to finally get my freedom back. BraunAbility's near monopoly in this area, should give them a greater sense of responsibility to people with mobility impairments. Clearly, it does not.

We are sorry to hear of your experience, but happy to see an authorized BraunAbility dealer was able to get your issue resolved. BraunAbility recommends working with our network of dealers for any of your mobility concerns because they have technicians trained and certified to repair the product.
A BraunAbility case manager has reached out to you directly through email and is currently looking further into your concerns.
Again, we are sorry to hear of your experience and apologize for any inconveniences this has caused you.
BraunAbility Customer Experience Group
Reviewed July 22, 2022
Thank you Tracy for a fantastic conversion van, It will be great for both scooter and power chair. And I can drive again!. She was very patient to make sure I could enter and exit the van. I had to have a couple parts repeated and it was so easy to understand.
Reviewed June 24, 2022
I purchased Toyota Sienna in 2022 that was converted with funding from OOD with handcontrols, easy lock, and foldout ramp 2021. I purchased the van. This was new conversion products by Braun. anyone who has engaged in the process of working with state/federal agency on getting a van conversion knows it's a journey in and of itself and it can take 2 years...
In may 2022, less than one year since receiving the van conversion, the ramp began failing. Van was taken to local dealer, Mobility Works Dayton Ohio who then said it was a flawed Braunability ramp module. And of course a part needed to be ordered. Problem solved they told me. Covered under warranty but I still purchased the $250 6 months maintenance check to make sure everything else ok.
A month later, this week, Wednesday afternoon June 22, 2022 again ramp began to fail. Today I learn from both my "National" Braunability "Case Manager" Carrie and local dealer Mobility Works Jeff (Tech) and Mike (manager) that the ramp is still not fixed and needs another "new" part replaced. Again...Mobility Works does not have the part and it needs to be ordered and "sometime" next week it will be fixed. Everyone tells me they are doing the "best" they can.
In the meantime, my options are no vehicle or drive the van knowing that the ramp will fail BUT..I am told by technician all I have to do is Pull and/or push the fold out ramp and it will work. Context is everything, I am 3 and half feet tall, with severe osteopenia and the reason I got a van conversion was because my body is not able to do excessive physical exertion. It is Friday, I have a medical appointment in Chicago on Tuesday and no idea how this will ever be resolved, No rental, no good options and a lot of money and effort invested in the process of getting what I thought and what I was promised was reliability and freedom of movement. It is not ok to treat disability community like this..Future buyers beware....Proceed with caution...The money involved in this conversion business and poor quality control makes me sick to my stomach...

We’re truly sorry to hear about your experience with your 2018 BraunAbility Toyota. We never want for any of our customers to have an experience like you’ve had. We understand that the vehicles we manufacture are your source to get anywhere and everywhere you go. Unfortunately, our products are manmade and therefore, occasionally there are concerns with them. BraunAbility always stands behind the products that we manufacture and we will support you and work with MobilityWorks to ensure all the concerns are resolved with your vehicle.
If you change your mind about the rental vehicle that was offered on Friday by our national case manager, we’ll be happy to look to find you an option.
Once again, we’re truly sorry for this inconvenience.
Sincerely,The BraunAbility Customer Experience Group
Reviewed March 11, 2022
My BraunAbility 2021 Toyota had multiple pieces of interior trim misaligned. Very sloppy fit and finish, contrary to Braunability’s quality marketing claims. To their credit, these pieces were replaced and properly re-installed. The passenger side Braunability lower door extension did not meet up with the weatherstripping, leaving a hole to the outside, with resultant road noise. Braun screwed a small piece of metal to their door extension to close up the hole. There is something wrong with the engineering design of the door opening/door extension that caused this problem, the screwed on piece of metal fixes the problem by patching it up. I guess this is the result of their “55,000 engineering design hours” that they advertise.
Braunability also kindly replaced the weatherstripping which was poorly installed. So they have made a reasonable effort at correction, but buyer beware of the poor quality of their work. Now I have noticed that some of their lowered floor steel has already begun to show surface rust after 3 months of use. Appears the paint has been poorly/thinly applied. So that will be the next issue I have to deal with. I get considerable road noise through the sliding doors doors, especially on the passenger side. It is not horrible, but disappointing considering Braunability claims of “quiet drive” and “improved” Toyota door seal. Overall, not a confidence inspiring experience with my new Toyota conversion.

We are truly sorry to hear about your dissatisfaction with your BraunAbility Toyota. We understand that your vehicle was not delivered to you with the quality you expect from BraunAbility. This is why we brought your vehicle back to the factory and did everything possible to resolve your concerns. We will continue to do our best to provide the best quality product that we can and hope that you are satisfied with the work performed on your vehicle. We do value you as a customer and want for you to be happy with your BraunAbility vehicle.
Sincerely,The BraunAbility Customer Experience Group
Reviewed Feb. 2, 2022
More flexibility in interior color options. Need to have an option for a small console for drinks. Current drink holders severely impact access & transfers. I hope to have a console designed in the near future and will send you photos when that happens.

Robert, we appreciate your feedback and find it very valuable! We would be happy to have your photos reviewed if you care to share them!
Reviewed May 17, 2021
We are very happy with our vehicle. It has made such a difference in caring for our youngest son who is 10 years old and W/C dependent. Our dealer Mobility Express, and our sales (Paul) and service (Daniel and Josh) staff have been amazing! Our only issue is ongoing issues with the A/C, but we are confident that our dealer along with Braun Mobility will resolve any and all issues.

We are very happy to hear you are happy with your vehicle and that it has made a difference in caring for your son! Mobility Express and BraunAbility appreciate having you as our customer!
A BraunAbility Case Manager is working closely with your mobility dealer, as well as, our vehicle support team to resolve the issue. We assure you Mobility Express and BraunAbility want to resolve the issue.
The BraunAbility Customer Experience Group
Reviewed May 6, 2021
When we received the car the seats were used and old dirty. I paid $4,485 for used seats and This is some of the crappest work I have ever seen. BAD WORK, unstained, Money throw up a HOGs **! Bill **.

We are sorry to hear of your seat concerns with your recently purchased used vehicle. We can see that you spoke to a BraunAbility Case Manager yesterday. Since the conversation yesterday, we’ve been able to confirm with the selling dealer that the transfer seats on your used 2016 Dodge, are in fact the correct transfer seats. They explained that there was a delivery inspection performed prior to your purchase on 4/29 and that you seemed satisfied and signed the document at that time. Has something changed since then?
Your satisfaction is very important to both BraunAbility and our dealer network. After speaking about your situation to our selling dealer, they said they’d be happy to schedule further training for you with the transfer seats and provide a detail on the vehicle if you’re not satisfied with the cleanliness of the interior. We will be happy to discuss this further and help in any way that we can. I believe you’ll be hearing from your selling dealer today so they can help get all of your concerns resolved.Thank you,
BraunAbility Customer Experience Group
Reviewed March 17, 2021
This is my story. February 15, 2019 I got a infection called cellulitis. By March 28, 2019 the infection took my left leg. I was in the hospital for 2 weeks then off to rehab first week of April 2019. Healing and rehab learning how to walk again. June 21, 2019 I'm going home doing my rehab in Columbus Mt. 14 miles away things are going good. 4 months later I get the infection back. January 2, 2020 back in the hospital another surgery. 6 days in the hospital. 6 more weeks of rehab and antibiotic. Going home February 13, 2020.
Now my right knee is a problem. Need a replacement. Doctors really don't want to touch me because of my infection that I had I'm a risk. I found a doctor that will do it. It's going to take some time. Things that I have to do anyway about my able to drive again. I was locked down in my apartment for 1 year and 6 months because of covid and needing knee replacement I went on Youtube. Found Braun Ability. They transformed my 2005 Tahoe so I could drive again. I can't say enough about them. They are part of my family now. WILLARDS garage installed the Braun ability equipment. They did a great work. To the day I have been driving for 12 days. This is March 17, 2021. Going to for appointment. Do you what to know why? Because I can have a nice day. Thanks again.

Thank you, Mr. Michael, for sharing your story and for the very kind review. We are extremely happy to hear our product has helped you regain your independence!
Reviewed March 11, 2021
2. Center door roller failure - 15 k miles - worn out after 15k miles!
3. The ramp side sliding door jammed and fell off the van causing extensive paint damage. $3-4k cost to us to repair between body & paint work, a new door motor, various replacement sensors & labor. Van was out of commission 2 months! Oh yeah, the cost of a vehicle to drive while the Honda was out.
4. A year or so ago due to water in the sub-floor, the main braun wiring harness had to be replaced and the entire floor of the van had to come apart. The mobility power door operator went bad due to the wiring. The main ramp motor again went bad. We negotiated with Braun on this one and in the end they thankfully wound up covering the cost. I think the estimated cost was 4k + between parts and labor (we never saw the end cost of the bill).
5. The current issue - the door track supports on both doors completely rotted out. Getting an estimate for new pans on both the driver and passenger side. The doors are unusable as they are (I had to rig up something just to get them to close). Probably looking at least at 1-2k or more.
In a northeast climate these vans will only last 10 years at the most. As much as I hate leasing and car payments (we don't do loans / debt) if I had to I would seriously consider leasing one as they are not really designed to be bought and held onto for a decade or two. They are plagued by repair issue after issue and they ultimately fall apart into a pile of rust. I would have never sprung for the better Honda drivetrain had I known the conversion was going to crumble away and that it was going to be so unreliable.
Braun as a company has been ok to work with. They were gracious enough to handle our last round of major issues. The concept is a great one. But to buy one of these knowing what I know now? No way. I would gladly pay more for a better engineered car that is designed to last. Let's face it, these vans are huge investments. It's not something most people just go and buy a new one every 5 years. For those of us that maintain our vehicles well in expectation that they'll last 15-20 years.. I'd gladly pay more for better materials (stainless steel, etc) if that will help the van last much longer and be a more reliable vehicle.
Our other Honda we own now is a 19 year old Honda Odyssey with 165k miles.. It has some typical old age issues but nothing remotely like what we are going through with our 2010 Braun Honda with only 53k miles on it. I'm really tired of dealing with this vehicle. I hope it can last another 5 or so years but I don't have any faith in this van. The only person who is more disappointed than me is my wife who needs the van due to her disability who can't drive it because of all its problems and no longer trusts it. What will we get next in perhaps 5-10 years? Some sort of sprinter / econoline / full-size van with no body modifications and a bolt-in lift. Sorry Braun, I wanted to give a better review.. But for those of us that watch our pennies and want a reliable mobility vehicle that will last - this is not a good product to buy.

We sincerely regret to hear about your experience. We can see from our case history that our team has worked with your wife previously and has made warranty exceptions to help with repairs due to the experience that you’ve encountered with your 2010 BraunAbility Honda. As you know, the weather conditions in the northeast can be extremely harsh, but I can assure you that BraunAbility is constantly making improvements to our products. We’re certain that if you asked around, you’d find that your case is the definite exception and that is why we’ve worked with your family in the past to try to make things right and help with repairs even though the vehicle was out of warranty.
Our team will be happy to investigate your current situation further if you’d like. If you’d like for us to work with a BraunAbility dealer to have your current concerns evaluated, please let us know. We’ll start a case and reach out to you directly. It’s important to us that our customers have the best possible experience and we do appreciate your feedback.Thank you,
The BraunAbility Customer Experience Group
Reviewed Jan. 25, 2021
Great customer service, fast response, kept in touch the whole time van was being worked on. Clean facility, went over everything in the van, and we had to demonstrate what we learned before we left which was great. Will recommend to other special needs families.

Timothy, we are happy to hear about your purchasing experience and appreciate the kind review! Our Customer Experience Group, as well as, your mobility dealer will be available to assist you throughout your years of ownership. We appreciate you choosing BraunAbility for your mobility needs!
Reviewed Jan. 6, 2021
Purchased a wheelchair van, have tried to buy an extended warranty for the last 3 months & all I get is the runaround. They say they will call me Bach & never do. I've talked to sales, sup & manager.

We are truly sorry that we weren’t able to help you with an extended warranty. As discussed, our dealer did try to find you one, but due to the age of your vehicle, we do not have an extended service contract available. Our extended service contract providers only provide offerings for vehicles under 10 years old.
We wish that there was more that we could do for you and do value you as a BraunAbility customer.Thank you,
The BraunAbility Customer Experience Group
Reviewed Dec. 28, 2020
Mike

Thank you, Mike! We try really hard to provide a great experience for each of our customers! We look forward to assisting you again!
Reviewed Dec. 19, 2020
We have had a great experience with getting help from Braunability during the decision making process. Customer support over the phone and Matthew via email have both been very helpful, informative, detailed and timely. We are also impressed with our vehicle purchase, the 2020 Toyota Sienna powered side entry fold out ramp. Plenty of space for wheel chair turn around in the 2nd row as well as large cargo area in the trunk. The spare tire hidden under the trunk floor is especially appreciated. The solid fit and finish of the conversion as well as the good ride quality and low noise level with the conversion will provide us with many years of enjoyment and reliable transportation. I highly recommend Braunability.

Joan, we are very happy to hear our Product Specialist was able to provide you with all the information needed to choose the conversion that best suits you! Thank you for the kind words and review! We appreciate you choosing BraunAbility for your mobility needs!
Reviewed Dec. 15, 2020
Had excellent contact with national company as well as local agency. Extremely attentive to my personal circumstances as I evaluated my options concerning vehicles. The local people were personable and patient as we completed the transaction and prepared the vehicle for me. This is my second transaction with your local agency. Each was of a more significant nature -- and was more satisfying. Thank you!

Rusty, we are very happy to hear that both of your experiences with our national and local levels of the company met all of your purchasing needs! We very much appreciate the kind rating and feedback!
Reviewed Dec. 11, 2020
I have never been more pleased with the service I received from Carrie **. She called me back within an hour of me leaving a message. She said she would open a case, review my email and render a decision. She did that in less than 24 hours. And I believe the decision was correct. Carrie was amazing! ALL customer-facing reps should be like her!

Rhonda, we are extremely happy our representative exceeded your expectations and you were happy with the decision that was made!
Reviewed Dec. 4, 2020
I encountered a problem when I brought our BraunAbility Sienna van to Toyota for a fuel pump recall. The service dept was under the impression that the recall was not covered since the gas tank was change during the conversion. This caused a delay in the service. I called Braun and Tristen solved our issue immediately. Quick, professional services with a smile!

Anna, we are happy the case manager was able to quickly address your recall concern! Thank you for taking to the time to write about your experience!
Reviewed Oct. 26, 2020
I called Braun customer service using a phone number found on website. After zero wait time I was connected to Carrie **. Carrie was very pleasant and patient with me as I described my needs and was quick to offer a solution. Thank you!

We are happy to hear you received a quick solution, Brett!! Thank you for the kind rating!!
Reviewed Oct. 14, 2020
This has been a rough season for our family. I had to figure out how to get a van for my young husband and still make sure the needs of my young kids were met too. Sam put us at ease, made the whole shopping experience easy, painless and might I even say joy filled in an expectedly stressful season. I can’t say enough!!!

We are extremely happy to hear that your mobility consultant was able to provide you and your family exceptional support during difficult times!
Reviewed Oct. 14, 2020
The conversion of my brand new Sienna chassis appears to be well done - it is certainly more refined than the conversion for my previous minivan. I look forward to using the improved features in the months ahead! Hope BraunAbility will consider electric minivan conversions going forward!

Thanks for the great review, Mark!! The BraunAbility team is thrilled you're so happy with your new conversion and appreciates the product idea!
Reviewed Oct. 11, 2020
I concern about safety for mini van (BraunAbility makes ADA mini van VERY lowered BODY sitting). I like Honda Odyssey 2019 EXL or, Toyota Sienna, but body sits VERY low. It hits speed bumps. I have brand new car, 2019 HONDA ODESSEY. EXL modified BraunAbility and still repair free warranty. United ACCESS told avoid speed bump, but the other day I went to AZ National GUARD (ID check points). There were many speed bumps, unavoidable. I feel unsafe this car, and asking to trade in or offer cash, by either manufacturer or GM (United Access).
My disability does not need side lamp yet, I rather concern hitting speed bumps with brand new car poorly because of sit lowered often and break or block gas filling tank, ac won't work. And door does not level as original HONDA told (has occurred before) some other components. I contacted NHTSA.gov this case, and it could be lemon law by manufacture. But I concern if sales manager can exchange or great cash offer, I can look for an other new car.

10/14/20 A BraunAbility case manager will be calling you today to discuss these concerns.
11/25/2020 Mia, we are happy to hear United Access was able to assist you with a vehicle more suitable for your current needs.
Reviewed Sept. 28, 2020
I was looking for information on my Chair topper, and Alex was able to easily provide my with a user manual. Quickly, and knew what I was talking about even when I did not. And he did it in one contact. Unfortunately he is unable to sell me the parts needed for repair, but did suggest a few local dealers. Great service. Good products, would recommend to anyone.

We are glad to hear you received great service, Edward!!! Thank you for the kind feedback and recommendations!
Reviewed Sept. 25, 2020
Big thank you to Carrie ** for sending out the black badging for my Pacifica. She granted my request. Now it matches the Chrysler badging! Very satisfied with how my Pacifica came out. I receive compliments all the time. However, I'm having an issue refueling and my local dealer can't figure it out. I'm hoping it gets resolved soon.

We are thrilled to hear you are satisfied with the looks of your vehicle, Brian, but sorry to hear there is currently a mechanical concern. One of our case managers will be reaching out to speak with you and will assist with getting the concern resolved.
Reviewed Sept. 23, 2020
We needed to know the total weight of our Braun handicap van for shipping purposes. We are moving from MI to AZ. Tristen went to great lengths to get this information. She was professional, thoughtful, caring and concerned. She understood exactly what we needed and was able to find the answer. Her demeanor was extremely pleasant and she made us feel welcome and valuable. We are Braun customers and really appreciate you!

Thank you for sharing! Our priority is customer service and we are ecstatic our team met that mark! We look forward to assisting you again!
Reviewed Sept. 21, 2020
I contacted customer service about a ground clearance issue. Very quickly I was contacted back. I was offered a solution, a lift kit for the front end of my Chrysler Pacifica. It was very quickly install by the dealer. The whole problem was resolved in a matter of days. The follow-up from customer service has been excellent.

We are proud of our Customer Experience Group and are so happy to hear your concerns were quickly resolved by your mobility dealer. Thank you for taking the time to share your experience, Tim!
Reviewed Sept. 18, 2020
I have called service a few times but no one was able to address my questions as thoroughly and thoughtfully as Tristen. She was patient and called me back when she was able to research my problem. Very grateful for the effort!

Thank you for sharing your positive experience with us, Jitka!!
Reviewed Sept. 16, 2020
Kolar Toyota didn't have the instructions yet on how to replace the fuel pump on a modified van. I called BraunAbility and spoke with Alex. He contacted Kolar and gave them the needed information. He called me back to let me know I could schedule an appointment. The fuel pump was replaced yesterday with no problems. I no longer need the van, because my husband passed away in May. I can sell it now, because the fuel pump has been replaced. Thank you so much. Kathleen

Our Customer Experience Group was happy to help assist with your Toyota dealer and the Toyota safety recall. We are saddened to hear of your recent loss, Kathleen. If you would like to post the items you have for sale on our Facebook Page- https://www.facebook.com/braunability/, please feel free to do so.
Reviewed Sept. 16, 2020
Online chat was friendly and easy. We just received a minibus with a Braun lift and we needed the service manual for it. The website listed all types of manuals for the model number I entered, so I started a chat session. Alex was very helpful in emailing me the correct service manual for our lift.

We are happy to hear our chat service was friendly and easy to use, David! Thank you for the feedback!!
Reviewed Sept. 15, 2020
My husband passed away and he was so happy having the chair topper. It made everything much easier for him. Now that he is gone I would like to make someone else happy owning the car with the chair topper by selling it to them. I took good care of the car and the chair topper. It worked beautifully and still does.

We are deeply sorry for your loss, Paulette. We see you recently spoke with a BraunAbility Customer Experience Group case manager and was provided suggestions for possible ways to sell the vehicle with the Chairtopper installed. As our case manager suggested, feel free to post the items you have for sale on our Facebook Page- https://www.facebook.com/braunability/ If you have any further questions or need additional dealer information, please feel free to contact our case manager again to assist you. Our Customer Experience Group contact number is 800-488-0359.
Reviewed Sept. 8, 2020
My airbag light was on in my 2015 Dodge Grand Caravan. I called Braun and they helped me set up an appointment with my dealership. The airbag light was fixed in a couple of hours. Great service throughout the process.

Thank you for the kind rating, Jose! We are so happy the issue has been resolved!
Reviewed Sept. 4, 2020
When the Toyota dealer refused to service the recall, your agent called them and told them how to do it. Will see if it worked. Have made a new appointment for Sept 15th. SHE WAS RIGHT ON AND VERY HELPFUL. ALSO CALLED BACK TO SEE IF THEY HAD CALLED ME..WHICH THEY HADN'T.

Our Customer Experience Group is always happy to help! If you need further assistance with the recall, please let us know and we be happy to call the Toyota dealer again.
Reviewed Sept. 4, 2020
Managed CSRs in a fortune 500 company for 25 years. I know a good csr when I hear one. She had: Outstanding voice skills. An amazing enthusiastic attitude, you can hear her infectious smile. A sincere desire to assist consumers. Great command of product knowledge. Great delivery even when the answer was "no", lovely empathy. Perfect follow through. You are lucky to have such an asset,. I would love to have had her and a hundred just like her on my team. Use her as a trainer, she is a perfect role model.

We appreciate your kind review, V! Our Customer Experinece Group strives to assist our customers the best way that they can!
Reviewed Sept. 2, 2020
I had located a selection of docs on the BraunAbility website but wasn't sure which were applicable to our units. I simply called the toll free number and Alex took my info and I had the correct manuals in short order. I respect a company that takes care of end users so well. Many thanks again.
Regards, Tom

We are happy to be of service to you! Please call again if you ever need assistance, it will be our pleasure to help you!
Reviewed Aug. 4, 2020
This is our 3rd BraunAbility conversion, and we will NEVER use another company! The quality of the conversion is excellent, and any necessary service has always been handled quickly and effectively. 2010 Toyota, 2014 Honda and now 2020 Toyota—the new van is so solid and drives beautifully! Thank you BraunAbility for continuing on with founder Ralph Braun‘s legacy!!

Thank you for choosing BraunAbility for your mobility needs! We appreciate your loyalty and are pleased to hear about your wonderful experience with our products!
Reviewed Aug. 1, 2020
Carrie ** answered my questions about lift capacity and kindly sent me an email with the owner's manual attachment. Excellent customer service! She was so kind. You just don't get good customer service Carrie provided very often. Thank You Carrie. :)

We appreciate your feedback and happy to hear you received excellent service!
Reviewed July 31, 2020
A very capable enhancement to my van. It enables me to transport my daughter even when wheelchair capable transportation is limited. I look forward to fully use the capabilities to get my daughter to church and doctor appointments. I am disappointed that the rear seat is not removable.

We appreciate the feedback and will provide this to our design team.
Reviewed April 27, 2020
I am concerned with the lack of grab handles to move from my wheelchair to the seat, no way to lock wheelchair in place by a system that is accessible without the help of someone else and no way to use the emergency brake. Missing paperwork for rebate promised.

Forest,
Thank you for reaching out to BraunAbility. A representative from our customer experience group will reach out to you in the next 24 hours.
Reviewed March 26, 2020
I bought a Honda Odyssey Braunability two days ago. When I got it home I found I was unable to strap my daughter into the center tie down area. The shoulder strap goes straight over her neck. There is no place in the center of the van to place her that the shoulder strap will not choke her. Customer service was no help, I was told to contact my dealer and Q'Straint about the issue and Q'Straint told me to contact Honda. The dealer had no idea how to help me. Customer service acted like I did not know how to strap the wheelchair in properly. I have a $68,000 van that at the moment I cannot use to transport my daughter.

3/27/2020 We are researching your concern and an agent will reach out to you in the next business day.
8/3/2020 Thank you for allowing us the opportunity to work together to come up with a solution that meets your needs.
Reviewed March 25, 2020
Have taken the van and lift into your dealership located at 6836 N Sam Houston Parkway Wesr, Houston, Tx 77064 4, yes 4 occasions for lift & van repairs. Repairs are not Done correctly as yet, 3-25-20, & I have had to make ANOTHER appointment for Tuesday, 3-31-20, at 10.00 AM!!! Why can I not get decent repairs done the first time? The account is in Patricia **’s name

A customer service agent will be sending you an email to gather more information.
4/23/2020 I'm glad that you took the lift to our dealer and the concerns have been resolved.
Reviewed March 7, 2020
Thank you very much for the two $50 American Express cards. It was certainly nice speaking with people who could understand my request. Your representative was easy to understand and I was understandable to her. Your public relations is much better than SiriusXM Radio. You are quite kind in solving my problem with SiriusXM Radio. Thank you very much.

James, Thank you for the lovely review! BraunAbility's Customer Expedience Group thrives on serving wonderful customers like yourself. Please know we are always here to help in anyway we can. Thank you for being a valued BraunAbility family member.
Reviewed March 4, 2020
United Access in Kansas City was fabulous to work with initially. Brett ** was nothing but professional and helpful. He went above and beyond and I'm sad that we couldn't find a vehicle to buy from there. Because of the online abilities, I was able to work with Calvin ** from Superior Van and Mobility and find a car that will work. They will deliver it to me from Omaha tomorrow. Superior Van was wonderful to work with as well. I also contacted Matt Steininger directly from Braunability for help determining the conversion type before buying. He was also extremely welcome. We currently own a 2007 Dodge with a Braunability conversion and have been extremely happy with the van for more than 11 years and 120,000+ miles. We were happy to continue our long term relationship with Braunability converted vehicles.

We are glad to hear that everyone was so helpful in your process of buying a new vehicle. I am also happy to hear that you are continuing your relationship with BraunAbility, and I hope this vehicle brings you just as much happiness as your last BraunAbility vehicle did!
Reviewed Feb. 28, 2020
The purchase experience was made very easy by Van Product Inc in Raleigh NC. Chad ** took the extra time to ensure all my needs were addressed and met during the purchase process. Chad is an excellent representative of not only Van Product Inc, but Braunability as well. I look forward to many year of enjoyment in my new vehicle.

John,
We are happy to hear you had a wonderful experience at the dealership. We wish you many years of enjoyment in your new BraunAbility vehicle!
Reviewed Feb. 28, 2020
Very good business. Braun vans have good quality. This is our second Braun van. Looked at other manufacturers and did not like features. Plus the local Braun business which deals in all manufacturers did state what I already knew, that Braun and Honda or Toyota is good in quality and resale value.

Hello Jeffrey, Thank you so much for the wonderful review! We are so lucky to have you as a loyal BraunAbility family member. Your valuable review will help many people as they search for a wheelchair accessible vehicle. Thank you again.
Reviewed Feb. 16, 2020
In October of 2019, we brought a used 2011 Toyota Sienna with your conversion ramp built in. No problems with it, I am still getting used to all the buttons that control the doors, etc. I know where to get help if needed. Thus you can take me off your E-mail list.

Hi Dennis! Thank you for your purchase of a BraunAbility wheelchair accessible vehicle last October. I am happy to hear that the vehicle is serving you well. As requested I have removed you from our email list.
Reviewed Feb. 7, 2020
I purchased a 2020 Toyota Sienna with a Braun ramp. I love it. I have rented vans in the past with a different brand ramp and I immediately could tell the Braun modifications were better quality. I can use the fob independently and the door and ramp are smooth. The ramp is near silent while driving.

Hi Carla, we are thrilled that you are enjoying your 2020 Toyota Sienna! Thank you so much for your review. Reviews like yours help guide people to BraunAbility, which in turn gives us the ability to change even more lives.
Reviewed Feb. 4, 2020
We have only had the car a few weeks. It meets all our expectations. We needed to replace a vehicle that was totaled and decided to get a wheelchair friendly vehicle. We spent many weeks researching the best choice and decided on a side load vehicle. Bobby ** of Koons Mobility Center in Annapolis, MD gave us additional information and had the vehicle in stock. We are happy with the purchase.

Thank you for taking the time to fill out this review. BraunAbility is always striving to provide world class customer service. Glad you had a great shopping experience with your mobility dealer. Enjoy!
Reviewed Jan. 29, 2020
Had a great experience with Mobility Works in Greenville South Carolina. They were friendly, helpful, made sure I was able to get back and forth to their showroom, offered to send a car to pick me up, contacted me all hours of the day just to make sure I was happy. This is the kind of people I like to work with. Thank-you MobilityWorks.

Thank you for taking the time to fill out this review. BraunAbility is always striving to provide world class customer service. Glad you had a great shopping experience with your mobility dealer.
Reviewed Jan. 22, 2020
My first Odyssey with a folding in-cabin ramp performed well from 2015 until 2020 and was performing perfectly when I traded it in for a 2020 Odyssey Ex-L (Navigation) with in-floor ramp and up-to-date safety features. The 2015 Odyssey's electronics and ramp performed reliably; the modification was beautifully executed, and the cabin looked perfect. As great as the fit and finish and interior work were on the 2015, they exceeded expectations on the 2020. The mobility features are easy to access; the ride is excellent (smooth and quiet) even though the floor has been dropped. Our dealer -- MobilityWorks in Gray, Maine, particularly Tammy Southerland, our sales representative and JC (John) WIlliams, general manager, also exceeded expectations in helping us to configure our vehicle to meet our specific needs.

Adrienne, I am glad that you had an excellent experience with the purchase of your BraunAbility vehicle. Our goal is to help make life a moving experience for our customers.
Reviewed Jan. 2, 2020
My purchase experience has been very good. My van is still being adapted for steering and lock downs for my wheelchair so I can’t comment yet on the vehicle. I expect it to be fine since, while my current van is not from Braun, my first Braun adapted vehicle was a full size van with a lift which I had to come to Winimac Indiana for a fitting in 1978.

Saul,
Thank you for being a loyal BraunAbility customer! We hope you enjoy your new van once the aftermarket equipment is complete.
Original Review: Dec. 30, 2019
Bought a brand new Chrysler Pacifica from a local dealer in December 2018. It has less than 8,000 miles and has been in the shop 6 times for electrical issues that are a safety hazard and still is not fixed and able to driven. Requesting another vehicle through Dealer but wanted to warn other potential new buyers of issues. The dealership is saying everything is fixed and working but when I inspect it there are still malfunctions. When you spend this kind of money on a modified car you want it to work when needed and our has not worked when needed.

A case manager will reach out to you in the next business day. Thank you.
Mr. Daprile, I believe we have come to an resolution to this situation. Thank you for bringing your concerns to our attention.
Reviewed Dec. 17, 2019
My 2014 Toyota Sienna needed four or five hinge replacements and it was costing me time and money. I sent Terry see a complaint/self advocacy letter which she respected enough to do the right thing and see if we couldn’t fix this.

Mark,
We are glad to hear that Terri was able to assist you with your concerns. We will share this review with her and her supervisor.
Reviewed Dec. 16, 2019
Toyota dealership said they couldn't do a recall by NHTSA because it was a handicapped van. Carrie ** contacted the dealership and explained how that was incorrect along with setting up the appointment. She's your #1 employee as far as I'm concerned. Thanks Carrie. Mark.

Mark,
Thank you for sending the nice review regarding Carrie. We are glad that she was able to assist you in getting the Toyota recall completed.
Original Review: Dec. 13, 2019
I bought my Braunmobility converted Toyota Sienna new in 2009. Recently I discover that the undercarriage is so rusted out that a Braun dealer told me they wouldn’t raise it beyond 3-4 feet on a lift for fear the frame would collapse. I saw photos of the rust myself and was shocked at the significance of the damage. I subsequently took it to my mechanic and he told me the rust was so bad that that the van was dangerous to drive.
When expressing my overwhelming astonishment - and devastation (van’s costing $60,000 + with early rust issues!) on how a nearly 10-year old garaged van with only 48000 miles on it could be so rusted out they told me that they’d seen it happen to a lot of Braun vans, particularly to ones built in 2008-10 but that they’d seen undercarriage rust - though not to the extent found in my van - in vans built through 2017. Indeed, when I when to look at a used 2017 Toyota sienna on their lot, it had rust developing already on undercarriage and body near the ramp-side door.
I’m devastated by this news and the fact that the dealer could only give me $3,000 for my van saying it would cost them in excess of $20,000 to fix. These van are exceedingly expensive and sold to folks - like myself - who don’t have the financial means to buy ones costing over $60000-$70,000 for a new one or -unless you want a van with over 100,000 miles on it for $25,000 to $30,000. And what the incentive of buying used vans when their lifespan is so ridiculously short, no matter how they're cared for.

12/16/19 A representative will reach out to you in the next business day.
4/23/2020 Mr. Obergell, I am glad that we were able to come to a agreement to resolve this concern. Thank you for bringing your concerns to our attention.
Reviewed Dec. 6, 2019
Braun has great vehicles and customer support. That said, I was just scammed out of hundreds of dollars for a carpet installation. It’s my fault because I trusted them to give me a quote over the phone instead of a hard copy. I wound up paying $1500 for two small sections of carpet on the floor. A quote of $1200 was for ALL OF THE CARPET, FRONT TO BACK. When I took the van in, the technician said I just needed the floor area replaced. I told the CSR that instead of ALL OF THE CARPET, they would only be replacing the forward floor section and to adjust the cost accordingly. THEY AGREED and once again, I trusted them (my fault). Suffice it to say, I had to pay for it all.

A case manager will reach out to you in the next business day to talk to you.
Mr. Conyea, A case manager tried reaching out to you several times to gather more information. We have been unable to reach you.
Reviewed Nov. 21, 2019
I strongly recommend NOT buying a BraunAbility van! Before you even consider it please read my story: We purchased a 2010 Honda Odyssey with a Braunability conversion. It has been a slowly evolving nightmare from the beginning. First off the lowered chassis that Braun has developed is a horror to handle on the road and consistently scrapes against speed bumps and irregular road surfaces. Worse The installation was not properly done from the beginning so we have had nothing but problems over the last 9 years that went from bad to worse to a nightmare and Braun would not cooperate in any way to correct the improper installment by their company.
We took our van back to the dealer about a month after we bought it and were told that the electrical installation (Braunability) was the strangest they'd ever seen, but somehow they managed to 'reset' the computer and it worked again. That was short-lived and we consistently had problems with the operation of the lift throughout our 9 years of ownership. The worst happened 2 years ago when the lift ceased to operate at all and slowly the electrical system of the car began to be affected. What the dealer found 5 thousand dollars later was that there had been a leak of rain & snow water into the 'rocker' area where the conversion electrical system hooked into the Honda electrical system.
Apparently Braunability had not properly sealed off the area and the constant water leaks caused the electrical system to rot out. We had to have the whole system redone at a cost of 5 thousand dollars. The car had to be completely taken apart and rewired. In the interim, the lift stopped working again 4 months after all of these repairs because the lift shifted and the dealer Bussani in Bethpage NY claim someone must have run over the lift because the lift has shifted and all the mechanics have been pulled out! There have been no accidents or any other incidents that would have caused this to happen unless when the van was reassembled the techs didn't install the unit properly and over time this problem evolved. I am deeply disappointed in the lack of support we got from Braunability on this matter. They were informed that the original conversion was a disaster but chose to not honor their reputation and do the right thing.

A case manager will reach out to you within the next two business days to discuss your concerns.
Reviewed Nov. 18, 2019
This is my second Braun vehicle purchase and I love this new 2019 Braun Chrysler Pacifica even better than I like my 2015 town and country. Your quality of work is superior. Your attention to detail is impeccable. This shows me that your employees care about their work. This vehicle transports my Daughter and I am glad it's in a Braun vehicle.

Joseph, thank you for your kind words. We are happy to hear that you love your new BraunAbility vehicle, and hope you continue to enjoy it.
Reviewed Nov. 15, 2019
Phase 2 went out of their way to meet our needs and that supportive atmosphere is why I've rated them 5-Star. The only area for improvement, I would say, is the lack of some communications which left me wondering what was happening at times. Specifically, after intensively watching the mail box nearly two weeks for the insurance check to cover the conversion costs, I called my insurance rep and alerted her nothing had been paid. She told me she had paid Phase 2 a week earlier. Phase 2 did not tell me they had been paid until I asked them about it. Likewise, I was not advised Braunability Financial had paid Phase 2 until we were told we could pick up the vehicle and I asked if we would get a check to bring to them or if Phase 2 would be paid directly. Phase 2 still gets 5-stars as far as I am concerned. Even so, I'm simply suggesting that this area of communication could be improved.

Mel, thank you for your feedback. I am glad to see that you had a good overall experience, and I hope you continue to enjoy your BraunAbility vehicle.

Updated review: Jan. 28, 2020
After my original review with concerns about the ride height of my van and it bottoming out in places where my previous Braun vehicle didn't, I was pleasantly surprised to be contacted by Braunability with a possible solution, along with a new dealer to help address the issue. The solution was to replace the 4.5" risers on the front struts with 5.5" risers. This work also required alignment of the wheels, alignment of the headlights and alignment of all of the safety sensors on the vehicle. This change has added enough lift to the front of the van that it now clears the obstacles with ease. Handling hasn't changed and the ramp angle is still excellent.
Original Review: Nov. 4, 2019
Ordered my 2019 Pacifica Touring L Entervan XT in May and waited patiently for it to be delivered in July. Ordering required a bit blind faith as the dealership didn't have any Pacifica Entervans in stock. On delivery, I was pleased with the way that the conversion looked. This is the first of three Entervans that I've purchased that actually looked like it was put together with a bit of care, some consideration to rustproofing definitely seems to have been given on this van.
The fit and finish are good, though they could be a little bit better. Some sharp corners on trim panels and doors that could be aligned a lot better. The operation of the ramp and kneeling suspension is smooth and much quieter than past models. So far, there have been no issues with the door hitting the ramp as my previous two vehicles had. Nondimming ramp switches are very bright when driving at night. Such a shame that they weren't incorporated into the factory lighting so that they dim with the instrument panel.
The biggest issue is the fact that the floor has been lowered so much that the exhaust hangs only 3 1/2 inches above the ground, making it prone to scraping on every speed bump, speed calming hump and oddly angled driveway I encounter. I am fairly certain that this will have a long term effect on the life of the exhaust system and whatever other parts continually make contact with the ground. Seems like a bit of poorly engineered planning went into this vehicle. An inch less of head room entering the van would certainly be worth the added ground clearance. Some of us actually drive in some severe winter conditions and I dread the thought of how this low clearance may cause the van to get bogged down in a moderate snowfall.
The rear seats are reconfigured in such a way that they no longer fold to be out of the way (only the backs fold down). This sharply limits the amount of cargo that one can have. There is no detail on where the conversion controller is located. Unless it is totally different than previous models, there are fuses on this controller. If a fuse blows, I'd like to be able to find it to replace it without needing a tow truck. The vehicle sits oddly high in the wheel wells, making it look like it had some whacked out lift kit put on it.
The Pacifica itself is a dream to drive, the electronic steering makes curvy roads the most comfortable to handle that I've experienced in my 18 years of driving a modified vehicle. Integration of the driver information display to include "Ramp deploying" and "Ramp stowing" is also useful. The overall ride is quiet and comfortable. The Pacifica is everything that Chrysler says it is...and then some. The BraunAbility conversion is lacking in detail and really needs to be reworked into something that real world conditions can put up with. Ground clearance is a big deal.
On a side note, The Canadian dealerships also seem to be lacking in knowledge, demo products and just don't seem overly enthusiastic about anything that involves time and research on their part. The Braunability dealer I was directed to by Braunability was unable to install hand controls or a six way transfer seat. My vehicle had to be sent elsewhere for these installations and that transferred to additional time and money being spent. Any warranty service or maintenance for these items also has to go back to that place too, making the entire process very inconvenient. Not the kind of service that previous Braunabilty dealers provided.

Mr. Warner,
Thank you for your feedback. I understand that a representative has reached out and offered a raise kit for your vehicle. Please let us know if we can assist further.
Reviewed Oct. 21, 2019
A&J Mobility helped us out greatly. The can is beautiful and my daughter loves it. The setup of the in-floor model works great for our family. We can wait to go on a family trip. Thanks Again Braun and A&J.

Marc, we are glad to hear you had a great experience! We are happy to hear your daughter loves it, and we hope your family enjoys many family trips in your new BraunAbility vehicle.
Reviewed Oct. 16, 2019
We are very happy with the purchase of our new van. The process was smooth and extremely efficient. We were able to test out the options to see what model was the best fit for our son. Any questions we had were promptly answered. We are grateful that the process was such a positive experience. Thank you!

Linda, we are happy to hear that you had a great experience while choosing your new BraunAbility vehicle. We hope that your family continues to enjoy it!
Reviewed Sept. 26, 2019
The salespeople were very nice and explained the accessories and other features of the van. I took a test ride and he explained how to secure the wheelchair to the van. He explained the electronics and other features of the van.

Ernest,
Thank you for the nice review. We are glad that the salesperson was able to assist you and explain the features to you.
Reviewed Sept. 19, 2019
I’ve had my Braun lift for about 4-5 months. I already had to take it in because it broke on one side. To make things worse United Access the place I’m suppose to get it fixed is shorthanded at both the Lenexa and KCMO location. So I couldn’t get it in right away. This not only cost me tons of money. Due to the fact I can’t do wheelchair runs it also costs me accounts. I bought new so I wouldn’t have this problem. I honestly should get comped the money and time I’ve lost for this lift.

Mr. Flenoy,
Thank you for bringing this issue to our attention. A case manager will contact you within the next 24 hours to discuss your concerns.
Reviewed Sept. 6, 2019
Loved my salesperson, very knowledgeable and answered all question immediately. Owned a VMI previously and wanted to see if Braun was better. Time will tell. It's only been a week since purchasing new van

Thank you for taking the time to fill out this review. BraunAbility is always striving to provide world class customer service. Glad you had a great shopping experience with your mobility dealer.
Reviewed Aug. 29, 2019
John was knowledgeable and delivered our vehicle. It came quickly and our grandson is very happy with his new van. Test driving was also very easy. He had many on the lot to test drive, applying for a loan was fast and we had many options offered to us.

Melissa, I am glad that you had an excellent experience with the purchase of your BraunAbility vehicle. Our goal is to help make life a moving experience for our customers.
Reviewed Aug. 27, 2019
I bought my van in December from BraunAbility and finally got it April 26th only for the Sirius trial to run out June 20th. I called Sirius and Total Mobility about issue and got nothing but BraunAbility CEG solved the issue in 5 minutes by giving credit to renew my subscription.

Brad,
We are glad that an agent from BraunAbility Customer Experience Group was able to listen to your concern and come up with a solution. We strive to take care of our customers.
Reviewed Aug. 25, 2019
We had a very positive experience with BraunAbility. The time it took was reasonable. When I called them a couple of times, before delivery, I was treated with kindness and in a professional manner. From everything I have read, they have a great reputation.

Lynda, Thank you for your kind review. BraunAbility is always striving to provide world class customer service. We hope you enjoy your new BraunAbility vehicle.
Reviewed Aug. 23, 2019
We are very happy with the overall design and function of the 2019 Chrysler Pacifica we purchased. There are two thing Braunability and the ability center missed on. First, I have never in my life purchased a dirtier and blemished new vehicle. Our van is black with an S package and the amount of scratches on the vehicle was totally unacceptable. Secondly, the sheer amount of dust and dirt in every crack and crevice of the vehicle leads to to believe something happened and nobody can tell me what. Third, there are 404 miles on this "new" car.
We've had paint correction done at Ability Center cost but still have a full detail to clean all the dust and dirt out from the moon roof, door jambs and other places. My other feedback is regarding the hardware used to secure conversion body Pat's. I have a fully blacked out van until Braunability used basically sheetmetal screws to attached body parts. It looks terrible and sticks out like a sore thumb. I can't believe nobody could find the right sized black screws in an otherwise fully blacked out vehicle.

Julie,
Thank you very much for taking the time to complete the review regarding your recently purchased BraunAbility vehicle. BraunAbility regularly makes improvements to our products as a result of the valuable feedback we receive from our customers. If you would like to discuss the concerns further please call our customer experience group.
Reviewed Aug. 23, 2019
We have been given the opportunity to get out of the house in safety and comfort. The ramp works easily for me to operate. Everything is quality and convenience in my opinion. Very happy with our purchase. Our vehicle takes the place of a family car, and we can all ride together with the power chair in the middle.

Anita, thank you for taking the time to fill out this review. We are glad to hear that you are enjoying your new vehicle.
Reviewed Aug. 21, 2019
The overall experience was a good. Shipping was slow maybe because I’m on Canada. The installer was great and the supplier worked with me. The only thing is the colour of the seat wasn’t a match for the truck. Not sure why that happen and I have a arm for the chair that wasn’t used.

Rene,
Thank you for sending in this review of the Turny seat. Feel free to reach out to our customer service department if you have any additional questions.
Reviewed Aug. 21, 2019
We have owned two Braun vehicles. Both were minivans. Braun was very responsive to our concerns. Excellent customer service with timely response! We are very satisfied with their service and products. Would recommend them to anyone needing an adaptable vehicle. We are in the process of purchasing our third Braun vehicle.

Lydia,
Thank you for your kind review and being a loyal BraunAbility customer.
Reviewed Aug. 5, 2019
Peter was phenomenal. We couldn't have asked for a more thorough salesman from beginning to end! He brought the van to the house for Dan to see, he came to my work to sign the papers and then delivered the van to our home. Top notch! Absolutely amazing. ❤️

Cheryl, Thank you for your kind review. I am glad that you had an excellent experience with the purchase of your BraunAbility vehicle. Our goal is to help make life a moving experience for our customers.
Reviewed July 25, 2019
I won't go into detail, but, I received tremendous help from BraunAbility with my adapted vehicle which I purchased new about four years ago. So rare in these times.... This company has a heart...as well as craftsmen. Thank you immensely.

Bruce,
Thank you for kind review. We are glad that we were able to assist you.
Reviewed July 18, 2019
So excited to be getting my new Ford Explorer tomorrow - everyone has been very helpful in the process from having one available for me to see and try before making my decision to working to get this modified for my needs. Can't wait to get this tomorrow.

Natalie, Thank you for the great review of BraunAbility. We are so glad that you were able to find a vehicle that meets your needs. We hope you enjoy your new Explorer!
Reviewed July 17, 2019
These comments are specifically in reference to my interaction on the phone today with Carrie **, Customer Service NE Regional Case Manager for Braunability. Carrie listened. She heard and appreciated our situation/dilemma. She courteously endeavored to resolve our issue, even sending a photo of the equipment we were discussing to ensure that we had the same component in mind. Careful and thorough. She was kind and helpful. And that kind of excellent timely customer-centered service was exactly what we needed from Braun at that moment. Thank you, Carrie. Thank you, Braun.

Carol, Thank you for sharing such a positive experience. It means the world to us.
Reviewed July 16, 2019
I love my 2019 Toyota van equipped with a wheelchair conversion by Braun. I am motoring with a great deal of confidence in the workmanship of the vehicle and its handling on the road. I would recommend this conversion to anyone needing one.

David,
Thank you for your review. We look forward to serving your mobility needs for many years to come!
Reviewed July 13, 2019
We had bad experience with VMI... not good.. They don't care about the work they do. Gave Braun a shot... Spoke to Matt **.. He was very informative... and assured us that everything was going to go well.. with Braun. When we got the Sienna back... we couldn't believe it... Everything was just right.. NO OVER SPRAY INSIDE THE VAN.... NO SCRATCHES.. and was clean. Job of conversion... was EXCELLENT... Will recommend Braun to anyone buying a mobility van... We give them a 10. MUCH BETTER THAN VMI. Thanks Matt.

Karen and Bill, Thank you for your review. BraunAbility is always striving to provide world class customer service. We will make sure Matt see’s your review.
Reviewed July 6, 2019
I am very pleased at the way that Braun stands behind their products and will remain a Braun customer. Their products are the very best and their reputation remains untarnished. I have been a Braun customer for over 8 years and am convinced that their quality is second to none.

Mike, I am glad that you had an excellent experience with the purchase of your BraunAbility vehicle. Our goal is to help make life a moving experience for our customers.
Reviewed June 30, 2019
Although the Honda Odyssey conversion is not a bad vehicle, there are some serious issues with some aspects of the conversion. The execution of the rear seat belt system with the cable attachments in the L-Track is poor. The seat belt has to be extended all the way from the ceiling in one continuous motion. If stopped anywhere along the way, the belt locks in that position and will not extend further. You then must retract it back all the way and then extend it all the way out. This is extremely awkward when trying to maneuver it around the wheelchair occupant. It has to be pulled out all of the way and them barely makes it around the occupant and falls tight around the side of the neck.
I am having to buy seat belt extenders to try to solve that problem. The cable attachments for the belt system must be positioned on the L track and get in the way of maneuvering the wheelchair in the tight space. The wheelchair often hits them, I thought there would be much more space than in my 2007 Braun Toyota Sienna, but due to the interference from this system, the space is not usable. (The Sienna's rear seat belt system is far better). Extremely disappointing. Given the conversion price. Do the Braun engineers actually have any wheelchair experience? What were they thinking? Also the car is set up too low. I went over speed bumps at the lowest possible speed (literally barely crawling) and the car still bottomed out on the speed bumps. Again this shows lack of understanding of the practical aspects of use of this type of vehicle.

Robert,
Thank you for your review. I wanted to let you know that there are other tie down options available. You can ask Mobility Works to show you the other tie downs.
Reviewed June 24, 2019
Our sales person Bill was great and really made us feel good about this purchase. The one negative comment I have about the experience is there were a lot of grease marks throughout the van when we picked it up. Also, there were no floor mats in the car. I think that the car should have been completely wiped down prior to change of possession.

Thank you for taking the time to fill out this review. We appreciate all the feedback we receive.
Reviewed June 19, 2019
I have several manuals in print and on jump drive from training that all were missing one crucial piece of info..."proper adjustment criteria". I called Braun and spoke to Dylan **. He was polite and knowledgeable. In 5 minutes I had an email with the information I needed. In 5 more minutes tower 1 and 2 were adjusted and the school bus was back in service. Good customer service needs to be applauded, and I made sure to thank Dylan for the great experience. 115000 miles and with good information bus 98 will be going strong and serving to help maintain our 100% D.O.T. pass rate. Thanks again. Steve

Steve,
Thank you for letting us know of your experience. We are glad that Dylan was able to assist to help get the school bus lift back up and running.
Reviewed June 16, 2019
Was looking for a wheelchair van with towing ability. The dealer introduced us to the Chrysler Pacifica. It was just what we were looking for. Very nice van, wheelchairs are very easy to place, due to the roominess. Ramp deploys fairly quickly and is quiet.

Carl,
We are so glad that you choose BraunAbility! The tow ability is something many of our customers have asked for over the years.
Reviewed June 7, 2019
Our ramp Motor needed to be replaced but it was about three weeks out of warranty. Our repair company was turned down twice when asking for a free replacement. I called and spoke to a lady who approved the replacement at no charge. That was great customer service.

Jim,
Thank you for the review. BraunAbility is glad that our customer service department was able to assist you in resolving your ramp motor concern. Thank you for choosing BraunAbility.
Reviewed June 5, 2019
Purchase of handicap accessible car. I am retired and on a limited budget. I had received my scooter through VA needing a vehicle to transport it. I responded to an ad on Facebook by BraunAbility. They worked with me until they could find a car that suited not only my needs but financially. After three days of talking back and forth with their representative I received the loan to purchase the car at a rate that I could afford. I recommend the Braun Ability to anyone. A great reliable company.

Stephen,
Thank you for the great review of BraunAbility. We are so glad that you were able to find a vehicle that meets your needs.
Reviewed June 4, 2019
I'm so pleased with my new BraunAbility Toyota Sienna. It will give me my independence back! Everything is working well & I'm enjoying the freedom to get around on my own. The in floor ramp, kneeling, & auto doors are a great example of technology making life better for those with a disability.

Michael, Thank you for choosing BraunAbility. We are so happy to hear you got your independence back. Enjoy your Toyota Sienna.
Reviewed May 28, 2019
Dylan ** was quick to reach out to us via email to answer a question we had about our fuel tank. He got back to us within minutes after sending him follow up questions. He gave us the answers we needed and was friendly and professional.

Thank you for the kind review. We will share your review with Dylan and our entire team.
Reviewed May 24, 2019
Dylan ** was very helpful. He provided me with Braun manuals for my vehicle which I was unable to find earlier. He was able to answer my questions regarding car maintenance and who should provide that service. He provided a valuable service I couldn't find before. Thanks. David

Thank you for your review. We will make sure Dylan see's your comments. We're glad he was able to assist in answering your questions.
Reviewed May 21, 2019
This may not seem like much, but we bought this 1987 Chevy Beauville Van used, just a little bit before we lost my wife's van to repo (as we had lost our jobs, house etc.) and it was either live in the van, or lose it. We loved that van, and this van came as a Blessing (hence her name). There is a 1986 Braun Lift inside. We called about doing some "repair" to it, We had "we have a series one!!!!" response from the customer service on the other end. We've been told it's crazy that it's still working. The van is in need of repair, and the lift could use a tune up as well. (Being 33 years old, it's stilling kicking, but angrily.) We thought you'd be interested in seeing that they are still out there, and running "strong/stubbornly".

Jason,
Wow! We are so glad that your series one lift is still meeting your needs. Thank you for sharing your story with us!
Reviewed May 19, 2019
Had questions for the dealer about the various buttons, but they were all answered. For instance, the ramp doesn't deploy when pulling the outside handle. "Braun" buttons don't deploy when doors are locked, but overhead console button does.

Thank you for the review. We are glad that your questions were answered. If you have more questions in the future, feel free to contact our customer experience group.
Reviewed May 18, 2019
Robert and Peter are amazing technicians and they really know their stuff!??? Fast, friendly, ahead of schedule, explain exactly what they have to do and how they'll do it. Everyone at Tim's is friendly!??? Only suggestion would be an updated waiting/seating area with maybe a coffee maker or vending choices.

Thank you for the review. We are glad that you are happy with the experience with one of our certified mobility dealers Tim's Trim.
Reviewed May 17, 2019
After my initial concerns with rust appearing on the subframe of our 2016 Toyota Sienna from Braun, which was subsequently addressed by Braun, we now find that the tires are destroyed after only 12,000 miles due to poor wheel alignment with massive wear on the outer shoulders from too much toe-in. So now I'm in for the cost of a new set of tires and quality wheel alignment. Tell me again why I paid $50,000 for this vehicle.

We are sorry to hear that you are experiencing issues with your 2016 Toyota vehicle. A representative will be reaching out to you within 24 hours so we can completely understand the situation and get more details.
Michael, I believe that we have come to resolution on this concern. Thank you for your input and glad that we were able to make this right with you.
Reviewed May 16, 2019
We bought our BraunAbility Odyssey van in 2010 brand new. The demo model worked perfectly except that it made a terrible exhaust sound at certain RPMs. We asked if we could purchase a different van. When we took delivery of our new van, on the drive home it made ugly groaning noises in turns. The Braunability dealer told us it was dry bushings and they would "work in." Another visit two weeks later and they told us it had to be something Honda-related because Braunability "didn't touch the suspension" in modifying the van. Meanwhile, the airbag light had started showing up at random intervals. Brought the van to Honda for both issues; they took me under the lift and showed me where the Braun-manufactured subframe parts had not been properly deburred (on both sides of front suspension!) and were rubbing the chassis. Brought photos to the Braun dealer, they fixed it.
We had also had noted airbag problem to Honda dealer; they said Braun's mods were to blame. Braun insisted again that it was Honda. When the airbag light was lit continuously, brought van back to Braun dealer. They told us we shouldn't disconnect the seat connectors (necessary to position a wheelchair in either front seat position) because this causes the problem. Light went out for a while, but came on again. Brought it back to them; they found/fixed a problem in the driver's seat harness (a BraunAbility part).
By this time the ramp had malfunctioned several times at random intervals. Brought van back to dealer; he couldn't replicate the problem. Brought back a second time, dealer replaced the "remote module." Problem went away briefly, but returned sporadically, seemingly especially in rainy weather. My son would get soaked while I tried to lower the ramp manually (the manual lowering never worked quite properly during the 7 years we had the van), and I would often give up and manually deadlift him (115 lbs) in his chair (46 lbs) thru the driver's side door. All of this happened in the first 4 months of van ownership. In the first year the ramp drivetrain had to be replaced, fortunately under warranty, but the sporadic non-deployment problems continued to a greater or lesser degree for our entire ownership of the van, despite our repeated complaints/visits.
Going into the second year while we were driving the van, the kneeling mechanism suddenly started up and began making a grinding/popping noise that we couldn't stop without pulling the fuse to the system. Dealership fixed it and showed us how the manual kneel worked--we never understood how this was supposed to fix the problem we'd had. By this time it was seeming that the dealer thought every problem was a failure of ours, somehow.
During year 3 we asked the dealer about a loud rattling noise from the front MacPherson struts when temps were below freezing. It took several visits to replicate the problem, and finally it was the Honda dealer who discovered what it was (because the Braun dealer told us that BraunAbility "never touched the suspension" when they modified the van). The van was just outside of the Honda warranty, but well inside the the BraunAbility extended warranty designed to cover us for a full three years to make up for the Honda warranty clock having started when Braun bought the van from Honda to modify it. But Braun's warranty extension company failed to honor their "bumper to bumper" warranty extension, and we were told we'd have to pay for the parts because they were (you guessed it) BraunAbility modified parts. Braun refused to pay anything.
Finally the Honda dealer called the Braun dealer and came to an agreement whereby Honda would pay 1/3 (for Braun parts!!), we would pay 1/3 and BraunAbility would pay 1/3 for the new Braunability parts. Within a year, the new struts were exhibiting the same problem. At that point BraunAbility told us the problem "wasn't safety related" and that we should ignore it.
In year 4, the side door jammed open during the Christmas season. I took the entire day off, drove the van 15 miles to the dealership with the door wide open (in below zero temps, natch), and settled in for a long wait while they fixed it. In less than 10 minutes the salesperson came out and said they'd fixed it but the automatic feature wouldn't work anymore and I needed to go to Dodge and order a "door operator mechanism." He said the part should be less than $200. This was curious advice given as we had a Honda chassis, so I talked to the technician. The tech said the same thing, only I could get the part from Honda.
Looking at the door it appeared the door open/close cable had been cut with wire cutters. The tech initially claimed he first saw it that way but later admitted he had cut it. I took the van to Honda, which informed me that I would have to replace the entire door retraction mechanism due to the cable break as the cable was not replaceable. They noted that the cable "never" broke in their experience and that it had been cut, as the Braun tech later admitted. They also noted that disconnecting/reconnecting the computer controlling the door mechanism would have reset the system and allowed the door to close without requiring any parts. The new mechanism from Honda should have been around $1,300 plus service, but because the mechanism was a special Braun part, it would cost $1,700 plus service to install it.
Even though we were out of warranty by this time, the Braun tech convinced Braun that it was a quality issue and got new parts via warranty extension, which he then installed himself after work hours. He left so many greasy fingerprints on the inside of the van that it took me 45 minutes to clean up after him, and one of the inside sidewall panels never fit properly again after the repair.
By this time we'd had the motor or drivetrain replaced in the ramp at least 2 times at our own expense and once at Braun's. By the end of our ownership, the van had cost us between $1000 and $2000 every single year (except the last year, when we paid $2400) just to keep the wheelchair mechanisms running and had required a major service of some sort every single year. This doesn't include the assorted other Braun chassis parts that failed. When we would take the van in for its 6-month "maintenance" often it would come back working more poorly than it did before the maintenance. The last year we owned the vehicle we lowered and raised the ramp manually because the dealership's $1000+ repair that year didn't fix the problem and we saw no need to throw good money after bad.
Corrosion caused the scary safety issue that was the final straw for us. Starting in year 2, the BraunAbility valance panel on the rear of the van that hides the relocated fuel tank, etc, had started corroding despite our regular washes with underbody flush all winter. By year 3 I was noticing heavy corrosion on fittings under and INSIDE the van (lower door tracks). We pointed this out to the new dealer (we no longer trusted the one who had cut our door cable). Our concerns were rebuffed; the dealer said it was normal wear and tear.
By year 4 we were seeing sections of the undercoating on the Braun-lowered floor section flaking off, exposing rusty metal underneath. One of these sections, clearly visible thru the front wheel well, measured about 3" square. At this time we also noticed rust and salt wicking their way into the cabin via the screw holes for the wheelchair tiedown tracks in the floor. We also noticed that the sockets that accepted the front passenger seat attachments were beginning to accumulate water for no reason we could determine. There was no water in the vehicle, in the carpeting, etc, yet these well-shaped fittings had water in them every time we moved the passenger seat to clean or give a wheelchair-bound friend a ride. We dried them out, but the water would return.
By year six, the side door was occasionally refusing to retract or stopping partly thru retraction on a consistent basis; two visits to the dealership didn't fix the problem. We began trying to work with BraunAbility directly, but they continually referred us back to our dealership, who didn't seem to know how to fix the issues we were having--issues that we felt shouldn't be happening on a 6-year-old vehicle.
Midway thru year 7, we took the van on vacation to Kentucky, 500+ miles away, leaving our disabled son at home (thankfully!). In the driveway of the relative's home where we were staying the side door FELL COMPLETELY OFF the van. We discovered the track support had rusted thru the chassis and allowed the door to come off of its three tracks. We forced the door back into place on a section of intact track and instructed our 8-year-old daughter to sit on the other side of the vehicle and not go near the door under any circumstances as we drove all the way back home.
We contacted both the dealer and BraunAbility (the famous "Terri of Global Customer Service," as unhelpful a person as ever there was) and were told that the door falling off is "normal wear and tear for a BraunAbility vehicle at this age." At this point our van wasn't even 7 years old, and we had put on less than 10,000 miles per year. The van had been well-maintained and kept clean as we do all of our vehicles. The price tag for fixing the door tracks (on both sides; the other one was very nearly rusted thru also) was $2,400, and Braunability refused to pay for any of the repair.
(For comparison, when we sold our 2000 Honda Odyssey van in 2013 it was 14 years old with 167,000 miles and the door track areas were pristine without a spot of rust, but our 3-year-old, 2010 Odyssey's track supports were already quite rusty and flakes of paint and rust were accumulating in the floor of the track space.) We paid for the repair and then, no longer trusting the van as safe transportation, asked the dealer to buy it from us. For this clean, well-maintained, low-mileage vehicle we had paid over $55,000 for less than 7 years before they gave us $16,000 in a no-negotiation deal. It cost us more than $50,000 in depreciation plus maintenance and repair costs paid to Braun for less than seven years of unreliable, aggravation-prone and ultimately unsafe transportation for our disabled son.
What I've related here doesn't cover all the maintenance frustrations we had with this van; these are just the high points. By the end of our ownership we had come to truly detest this van and, even more so, the company that modified it and refused to support us. Interestingly, the only Honda part that caused us any trouble during the ownership period was a leaky tail light, cheerfully replaced under warranty. So, the next week we bought a new 2017 Honda Pilot. We're very fortunate that our son has developed the ability to transfer (with assistance) from his wheelchair into this new vehicle. We have had zero problems with the Pilot in the 18 months we've owned it. We thank God every time we get in the Pilot that we aren't at the mercy of BraunAbility any longer. But if our son regresses and is unable to transfer again, we will NOT buy another BraunAbility product.

Thanks for taking the time to give us feedback. We always strive to put our customer first and we are sorry to hear that you feel we have missed the mark. Our intention is to make vehicles that make your life easier, not harder. If you would like to talk further about the concerns on your vehicle, you can call our customer experience group.
Reviewed May 10, 2019
I have had my van for 1 year now, it’s amazing to be able to go out to places that normally I would stay home. Having a safe accessible van has changed my life! The modifications suit my needs and the workmanship is good too. I would like to take a tour of the plant in Indianapolis someday, one of my bucket list things is to see an Indy 500 race. So when we travel we will do both places on the journey.

Pete,
Thank you for the nice review. We do offer tours. To schedule a tour please provide at least (2)two weeks notice and contact our customer service number
Reviewed May 10, 2019
I must say that after experiencing a couple of issues with my 2017 Explorer MXV I am very satisfied. I worked Mr. ** at Braun and shop manager Xavier at Ability Center here in Tucson. They were very helpful in resolving the issues. I also need to tip my hat to the Technical support at Braun and to Cody the Technician at Ability Center, Tucson for his outstanding professionalism.

Craig,
Thank you for the review. We are glad that our dealer and our customer service representative were able to resolve your concerns on your MXV.
Reviewed May 6, 2019
We were thrilled to receive our new rear-entry Toyota van from BraunAbility and are amazed at how easy it is to transfer him in and out! You guys did an excellent job on the conversion and it is such a blessing to our family!

Craig, I am glad that you had an excellent experience with the purchase of your BraunAbility vehicle. Our goal is to help make life a moving experience for our customers.
Reviewed May 4, 2019
Called looking for info and service on products sold. Sales person Scott ** was extremely helpful and answered all questions and resolved my issues. He conducted research. He Talked with other employees and suggested possible solutions. He was very professional and helpful. I highly recommend this company.

Thank you for your review. BraunAbility is always striving to provide world class customer service. We will make sure Scott see’s your review.
Reviewed May 3, 2019
I just purchased a 2016 Chrysler town and country van and had it converted into a wheelchair accessible van. They did a awesome job on it!! Totally would go through them again! I highly recommend them. Fast service and everything was done perfect!!!

Stacy, Thank you for your kind review. I am glad that you had an excellent experience with the purchase of your BraunAbility vehicle. Our goal is to help make life a moving experience for our customers.
Reviewed May 3, 2019
This is my 3rd wheelchair accessible van with Braun Conversions. Couldn't be more satisfied! Two of the vans were Dodge Grand Caravans, and the latest is a Chrysler Pacifica Limited. I did not have any trouble with the Braun parts of any of the vans.

Anne, Thank you for choosing BraunAbility for your wheelchair accessible vehicles. We hope you enjoy your new BraunAbility Chrysler Pacifica.
Updated review: Aug. 19, 2019
I was extremely satisfied with their prompt attention to this matter and they replaced the old chair topper with a brand new one at no cost to me. The Consumer Affairs team was extremely helpful. The installer at Mobility Works was thorough, prompt and professional.
Original Review: May 2, 2019
In the past I have had nothing but great experiences with Braun chair toppers. However, we purchased a new car in 2017/2018 with a new Braun Chair Topper. It worked great for the first 9 months. In the past 6 months+ it has had 4 circuit boards replaced and switches and various problems. It stops working suddenly and my wheelchair gets stuck inside and I am trapped in the car for hours until someone can come and release the emergency manual release. I have asked several times through service for this to be reviewed thoroughly. It seems that the wire harnesses have a short-circuit in the wires. However technicians keep saying it is the circuit board each time.
Each time the circuit board is replaced it is short-lived. This past week I had it fixed again, had maintenance done which I paid money for myself and 5 days later it broke again and I got stuck in a parking garage in my car and lost $160 for a symphony concert I was supposed to attend with my daughter. This product is supposed to aid people with disabilities and enable them to be more independent and functioning, however, it has done the exact opposite. I can no longer use it on my own and have to go everywhere with someone in case it fails again. I never know when it is going to fail next. I it is completely unreliable. I wish I had the old Braun car topper. It worked great for 12 years with very few maintenance issues. I feel I am getting nowhere with Braun on fixing this and I would definitely NOT recommend this product to anyone I know. - Extremely disappointed. Wish there was a solution. Such an expensive product and not of good quality.

Suzanne,
We are sorry to hear that you have experienced issues with your Chairtopper. A customer service representative will be reaching out to you in the next 24 hours.
Reviewed May 2, 2019
Brand new to me wheelchair lift. Lowered it yesterday while cleaning out my new to me van. Could not get it back up. Rain headed my way and in a panic. DYLAN ** hooked me up with manuals and local dealership. So kind and helpful. And, btw, got that lift back in the van like it is supposed to be before the rain set in. THANK YOU! THANK YOU! THANK YOU!

Janis,
Thank you for the review. We are glad that Dylan was able to assist you.
Reviewed April 29, 2019
About a year and a half ago I bought a Ford E250 van with a Vangater 2 installed. Since then I have had nothing but trouble with it. It works one day then dead the next. It frequently leaves me stranded in parking lots, calling for help. I have spent about 3k in repairs to no avail. Wish I had never bought it.

Mr. Veal,
BraunAbility is sorry to hear that you are experiencing issues with your Vangater lift. A BraunAbility representative will be reaching out to you within 24 hours so we can completely understand the situation. BraunAbility is willing to work with one of our certified mobility dealers to try to resolve your concerns.
Reviewed April 28, 2019
My wife Sally required assistance in getting in and out of a vehicle. After hearing about the Turny Evo, we asked to see an actual application. We visited someone who has a similar vehicle, Tried it and was sold. So far, we are happy with our new seat, and feel my wife can travel more.

We appreciate the great review! We are so glad that you chose a BraunAbility product to meet your mobility needs. We hope you and your wife have some fun adventures planned for the future.
Updated review: April 5, 2019
I should have contacted BraunAbility sooner. Their response to my problem was immediate and I sure appreciate a company with support like this!!
Original Review: April 3, 2019
I have had my 2012 Dodge Town and Country van with a BraunAbility ramp since 2013. It was brand new when I bought it from a Mobility Works dealer in GA. The problem is that intermittently the ramp will not go back up. It will start to go up, then there is a short buzzing sound and it will then go back down. It's as if it's being interrupted on its way up. I have had it serviced several times, replaced the van's battery as suggested and it still malfunctions. Most recently I'm told it's the motor to the ramp but it seems more electrical to me. Or maybe a sensor? It's worse when it's cold. Because it's intermittent we took a video of it malfunctioning but we've been told that because it's an intermittent problem nothing can be done. Tomorrow I'm about to spend $1500 for a new motor and I feel very uneasy because no one seems to know if this is really the issue. I only have less than 12,000 miles on this van and it has never been in an accident.

Karen, we are sorry to hear that you have been experiencing issues with your 2012 BraunAbility vehicle. One of our customer service representatives will be reaching out to you today to talk further about your concerns.
Karen, Thank you for updating your review of BraunAbility. I am glad that your concern was resolved in a timely manner. Feel free to reach out to our customer service department if you need further assistance.
Reviewed April 2, 2019
Loved the conversion in my Honda Odyssey. It is the second one and the quality only improves. The addition of the led at the ramp was a good idea. I also like the details in the rear of the van, which created a bold vision of the car.

Thank you for your review, and thank you for continuing to choose BraunAbility to meet your mobility needs.
Reviewed March 26, 2019
I have dealt with Dylan ** and Carrie ** many times and each time they have been excellent. Great customer service and prompt. Couldn't ask for better service. This was a great service added to the Braun website. Only complaint I have about the Braun site is I can not find the manuals anymore, like before.

Chris, Thank you for the nice review and the suggestion on making it easier to find the manuals. We will pass that request on.
Reviewed March 26, 2019
Terrific purchase. Shopped in Evansville, and had questions. So I called BraunAbility's line a few times and talked to Matthew ** who was great and answered all my questions about warranties, how the rear entry ramps worked, the specifications of the ramps, etc. Flew to New Orleans to pick up; Terry was great as was the office manager Kirsty who made sure all the paperwork was in order. Mitch was also helpful. Also talked to Tim (Evansville store manager) who also was very helpful and answered my questions. And had previously been introduced to the various options by Candy. It was worth the trip and drive back. Now we are able to get my dad out of the house again, even though he's wheelchair bound. Thanks.

Thank you for your review. We are happy to hear that you can take your Dad along with you now! BraunAbility is always striving to provide world class customer service. Glad you had a great shopping experience with your mobility dealer. We will make sure Matthew see’s your review.
Reviewed March 23, 2019
I had United Access, Portland ORegon install a BraunAbility Turny EVO handicap seat with simulated leather & heated seat options installed. This was installed in my new 2018 Ford 4X4 F-150 CreCab truck. I was worried that the 4X4 would be too high but acceptable for wheel chair transfers on my handicap wife. To my surprise, the seat lowers to an easy transfer height even in a 4X4 truck application.
For those needing an all weather handicap vehicle such as me in the Pacific NW, I would not hesitate to install in this application. Jemal, Rory & the United Access Team were fantastic. Very professional and obviously know what they are doing. We installed the arm rests a week later. I determined they are needed, slight run console to left rest (passenger side installation of seat). Perfect for my wife & my needs!

We are glad to hear that you had such a great purchasing experience. We appreciate your feedback!
Reviewed March 9, 2019
This is our second vehicle and we are very pleased with the product. Keep up the excellent work. We would recommend a Braunability vehicle to anyone in need of a vehicle that provides handicap transportation. Please continue to strive to always produce a superior vehicle.
Reviewed March 8, 2019
Wires shorting out zip-tied to our fuel line on 2017 Pacifica. Apparently this build should have never passed any quality inspection. I took the van to a Chrysler dealer because warning lights were flashing on my dash, the fuel gauge would go from half to empty and begin flashing. I was charged $120 for a diagnosis and told to take it to the mobility company. "Confused with why the build would affect my vehicles computer"... Lo and behold, bare worn wires attached to my fuel line with no protection!!! After talking to unapologetic, Dillon ** he said "it's still under warranty". I asked that a manager contact me; still no word from them. How could Braun let something this unsafe out of their factory? Although the mobility company says it was fixed, wires are still "spliced" and soldered, not the QUALITY I would expect for such an expensive build.

Louise,
BraunAbility would like to speak to you regarding your concerns. We did attempt to call, email and private message you. Please feel free to reach out to our National Case Manager Terri so we can discuss your concerns. According to our records, the dealer has resolved the issue and you should of been credited for the $120 diagnosis fee. We are sorry that you experienced an issue with your van.
Reviewed March 7, 2019
We are very happy with the service received from Ability Center, and by extension, BraunAbility. Every effort was made to provide us with the vehicle and features we wanted. No regular auto dealership has come close to the personalized service we received. We are quite happy with our 2019 Chrysler Pacifica.

Linda,
We are glad that you are happy with the service you received from Ability Center and BraunAbility. Feel free to reach out to our customer service department if you have any questions.
Reviewed March 7, 2019
I asked BraunAbility to pay for the repair of a rusted-out section under the sliding door of my adapted van. Even though the van is out of warranty, the manager agreed to pay for the repairs as a goodwill gesture.

Rosemarie,
We strive to be #1 company in the Mobility field. I’m glad we were able to resolve your concern. Thank you for the kind review.
Reviewed March 6, 2019
I just wanted to let you know about the experience of purchasing my mobility van from Trey **, salesman at Crescent Vans. It was the best experience I’ve had purchasing a vehicle, thanks to Trey. He was very likable and knowledgeable about the conversion vans. He was the main reason we decided to buy a BraunAbility van. I would highly recommend that anyone interested in purchasing a conversion van go to Crescent Vans in Metairie Louisiana and ask for Trey **.

Arnold,
We are glad that you are so happy with your purchasing experience. Thank you for the kind review.
Reviewed Feb. 18, 2019
Gregory ** was very helpful as we went through the van buying process. Gregory made the entire process painless. Gregory kept us informed throughout the entire process. I would definitely recommend BraunAbility.

Thank you for being a loyal BraunAbility customer!
Reviewed Feb. 15, 2019
Great experience. Good job by technical staff. Clean neat shop. All staff pleasure to work with their understanding of product. Amazing service representative. Clean neat job and explained operation of EQ. Was nice on the 2018 how roomie the interior is and wide the ramp is. Have a good weekend!

Charlie,
Thank you for the kind review. We're glad glad you like the width of the ramp and the interior room. Please feel free to contact the Customer Experience Group if you have any questions in the future.
Reviewed Feb. 14, 2019
Very pleasant and polite phone person. Had several conversations over a period of a few days. Addressed my issue quickly, efficiently and accurately. Did exactly as she said she would, when she said she would. Received follow up call as well to ensure my satisfaction.

Thank you for the nice review. We stive to provide that type of service for our customers.
Reviewed Feb. 13, 2019
Although I am very pleased with my new van, and am looking forward to programming and using all the new bells and whistles on my new van. But I very much wish that instead of lowering the floor 14 inches, I wish that it had only been lowered 12 inches. To exit the underground parking where I live I must go up a short steep ramp, the underside of my van screeches terribly and many times when I very slowly and carefully go over speed bumps, I can hear the awful scraping of my exhaust and tail pipe. If my van had only been lowered only 12 inches the only inconvenience I would have experienced would be that I would have had to duck my head going into and out of my van. At the present time I am awaiting a phone call from Alliance Mobility Solutions of Richmond, B. C. to take may van in so they can put the van up in the air and view the amount of damage that has been done to the exhaust and tail pipe.

Brian, Thank you for your review. . BraunAbility has manufactured lowered floor minivans for over 25 years. Over these years of experience, we have landed on a balance between ground clearance and ramp angle to meet the needs of most of our customers. You see, if we were to raise the vehicle any higher we would subsequently create a higher ramp angle, which would create obstacles for our customers in manual wheelchairs. We could lengthen our ramp to lessen the angle, but that would create parking issues. As you can see one adjustment to our conversion design impacts others. Raising the vehicle after our conversion is installed could also affect the ride and handling.
Reviewed Feb. 13, 2019
Toyota Sienna - Vehicle bottoms out on rear axle when over small bumps when more than 2 people in back or heavy load. Also stripped ramp gear motor when resistance encountered while raising ramp. Otherwise good experience with BraunAbility conversion and good experience with MobilityWorks' service.

Thank you for your review of your BraunAbility Toyota Sienna. If you would like to further discuss any concerns, please contact our customer service group.
Reviewed Feb. 12, 2019
I had a fantastic experience with BraunAbility from the first minute I wheel in to their office, great people that were very knowledgeable about their product. They work with me and the Veterans Administration in order to get what I needed, but the part I liked the most they had on display 5 different makes of Minivans, so nice to pick the color I wanted and the vehicle that I wanted. I just can't say enough good things about this company that is doing such a good service to the disabled military and civilians, I offer my thanks to them for all that they did.

Robert,
We are glad to hear that you had such a great purchasing experience. We appreciate your feedback!
Reviewed Feb. 9, 2019
Although I wish I could have done this without the middle man (Mobility Works), I was thrilled with the service I received from Braun directly. Their customer care and sensitivity to the client's needs are outstanding. Despite that this was being done during the holidays, everyone did their best to get me back on the road as soon as possible. I am so GRATEFUL!

Rochelle,
BraunAbility is glad that were able to assist you and help you get back on the road quickly.
Reviewed Feb. 4, 2019
Dealership VERY helpful and accommodating. Challenge to find design flaw in ramp that prevents one from sitting over where ramp is stowed. Now fully repaired. Ramp emerges as per normal regardless of where I'm sitting, waiting to exit. Excellent repair. I'm a happy camper.

Gregory, BraunAbility strives to be #1 company in the Mobility field. I’m glad we were able to resolve your concern. Enjoy your vehicle!
Reviewed Feb. 4, 2019
I'm in my fifth BA conversion van. They have enabled my life, and I have enjoyed them (all Toyota Sienna Limiteds). Two things I feel could be improved are less interior noise, and more clearance underneath. Maybe air shocks all the way around could give some extra clearance as bottoming out is not infrequent.

Barry,
Thank you for continuing to choose BraunAbility to meet your mobility needs. Thank you for your feedback. BraunAbility regularly makes improvements to our products as a result of the valuable feedback we receive from our customers.
Reviewed Jan. 31, 2019
First, let me start by saying that this review would have been a 5-star review for one exception. The rear Spoiler on the Honda Odyssey did not come painted from Braun. Van Product had to take the vehicle for painting before I accepted the Vehicle, Other than that my Honda is remarkable and I recommend BraunAbility over any other manufacturer. Thank you.

Thank you for your review. I am certainly sorry to hear that your rear spoiler did not come painted, but glad to hear that Van Products fixed it. We can see that you have purchased several BraunAbility vehicles and we do appreciate your loyalty and honest feedback. If there is anything else we can do for you feel free to reach out to the Customer Experience Group.
Reviewed Jan. 27, 2019
We are very pleased with the customer service provided by Mobility Works of Bunnell. It was a pleasure working with them. We definitely love our new Chrysler Pacifica and the adaptions completed by BraunAbility. We hope to be able to continue doing business with both.

Randy,
We are glad that you are pleased with your Chrysler Pacifica. We can’t thank you enough for your kind review of BraunAbility and Mobility Works.
Reviewed Jan. 26, 2019
I purchased my 2018 Chrysler Pacifica Limited on January 14, 2019 with a Braun Entervan RT conversion from A & J Mobility in DePere, WI. VIN: **. Just two days after purchase I had a problem. I went to the grocery store; all was fine on the way. When leaving the grocery store I noticed the engine RPM was increasing up to about 4000 and I was only able to accelerate maybe up to 5 MPH. I tried shutting the engine off and restarting but that did not help. I tried shutting the engine off about 6 times on the way to the Chrysler dealership which luckily was only a few miles from the grocery store. Unfortunately, the service technicians were gone for the day, but the service manager looked under the hood to see if he could see anything that may be causing this problem. Nothing was evident.
After about a half hour of talking with the service manager I tried starting the engine again. After talking about fifteen minutes, the engine RPM’s were not increasing and I was able to get my Pacifica home without any problems. The next day I called A & J Mobility about the problem. They asked me to bring the Pacifica to their shop and would check the problem out. I was a bit hesitant to drive 30 miles to A & J Mobility but I took the chance and did not have any problems. The technician could not find anything wrong, but told me there were 14 codes in the computer and he was concerned about that. He asked me to take it to a Chrysler dealership to have them look at the code problem.
I took it to Bergstrom Chrysler dealership in Kaukauna, WI 920-766-6500, as requested. The dealership was very concerned about the number of codes which had increased to 24 codes and said I should take it back to A & J Mobility, stating he thought the codes were a problem from the conversion. I left the dealership and went right to A & J Mobility. I showed the technician the code sheet. He installed their code equipment and feels it may be a Chrysler problem.
I have a 4 hour appointment on February 4, 2019 at 12:30pm with A & J Mobility. I was hoping I could get an appointment sooner but with the scheduled 4 hours, that was the earliest I could get in. The technician stated that at that appointment they would be in communication over the phone with a technician from Braun. I hope at that appointment on February 4, 2019 at 12:30 A&J Mobility will have communication with the most knowledgeable technician Braun has to solve this code problem promptly. I am concerned with driving my new Pacifica with the Braun conversion since these problems have not been taken care of at this point. Enclosed are 2 pictures of the code sheet I had the Chrysler dealer print out for me. Thank you for your time with this problem!

Scott,
BraunAbility would like to speak to you regarding the issues with your Chrysler Pacifica. We did attempt to reach out to you through a private message on 1/28/2019. Please feel free to call our Customer Experience Group to discuss your concerns.
Reviewed Jan. 24, 2019
Sara ** is wonderful. I have bought several vans and she is always extremely helpful and professional. The copious VA paper work was done accurately and efficiently. She made this less stressful. Because of Sara ** I would recommend your company to anyone purchasing a handicapped vehicle.

Myra, Thank you for being a loyal BraunAbility customer! We hope you enjoy your new vehicle.
Reviewed Jan. 23, 2019
This is my 3rd Braun Van, and they keep getting better. This one is by far the best. I like how quiet it is a highway speeds and the wider ramp. I only wish the add on driver seat base, made by B&D would go back more so I would not have to move the passenger seat forward to rotate my drivers seat to enter and exit.

Thank you for being a loyal customer writing this awesome review
Reviewed Jan. 17, 2019
So far so good. The only issue we’ve had is the electronic system not always recognizing when somebody is sitting in the passenger seat. When that happens, the vehicle indicates that the airbag is off for the passenger. Turning the vehicle off and then on again remedies the problem. If you have any ideas as to what this might be, I would be interested to hear.

Scott,
Thank you for your review. I would recommend contacting Universal Motion regarding the concern with the airbag. They can call and talk to the BraunAbility technicians to troubleshoot.
Reviewed Jan. 17, 2019
Needed parts for our lift. Your team went above and beyond, providing us with wiring diagrams and schematic breakdowns. After identifying the part we needed it was shipped to us the next day. Thank you for the terrific customer service, we will gladly recommend you to all.

We are glad that we were able to assist you in locating a dealer to provide you the information and parts you needed to get your lift working again.
Reviewed Jan. 14, 2019
Right before Christmas, when financials are tough, Dylan took the time to understand my issues and he rectified the situation in less than one hour. He was a saving grace that day and I hope he is properly rewarded for his actions. He did not have to help, but chose to instead. As someone who works in business development/sales, I thought Dylan did a great job by reacting quick and confidently in helping out a loyal BraunAbility consumer. I'd love to see this get moved up the totem pole for Dylan's benefit. Too often employees lose the personal touch and only focus on the needs of the business. Dylan truly "gets it." Tip your cap, Dylan!

Eric,
We are glad that Dylan was able to assist you with your concern. BraunAbility is built on putting the customer first. We will make sure Dylan see's your review.

Reviewed Jan. 9, 2019
BraunAbility Derogatory Review. In Oct'17, I purchased a pre-owned 2007 Toyota Sienna Limited Van w/ motorized folding Braun ramp. Aesthetically, the van was in excellent condition inside & out. I paid almost $500 for a mandatory dealer safety inspection. All doors and ramp worked properly before I drove off the lot.
Problem #1: Two months later, the ramp-door won't slide back in fully locked position & ramp won't deploy. Also, I got dashboard engine warning lights and error codes. Solution#1.1: Mobility Works said the interior carpet panel on the door was rubbing against the outer vehicle body and affected proper function. Although they readjusted the panel, the door operation has a 50% success rate of fully opening. Now, I have to manually assist to push open the ramp-door from the outside so the ramp will deploy. It's a real pain!
Solution#1.2: Mobility Works told me the code is regarding camshaft settings. I found an online method to reset the warning lights using the odometer button, and they went off. These lights could have been reset before I bought the vehicle. Who’s to know? Problem 2#: The driver side rear sliding door won’t fully open in the locked position. On one occasion I opened the rear sliding door for my 2-1/2 yr old son to exit and the door unexpectedly closed on him while he was holding the pillar and stepping-off. Very dangerous! Nothing safe about utilizing that doorway!
Solution#2.1: On Jan 4,’19, I was charged $177.00 for Mobility Works to tell me the motor & cable that control that sliding door function is an OEM Toyota part and they would not take responsibility for it. Although I paid for a mandatory safety inspection on a pre-owned vehicle, the malfunction findings of this door operation are not the responsibility of Mobility Works. Then why did I buy a pre-owned mobility van from an ADA vehicle dealer if I’m not getting a fully operational and safe vehicle?
Problem #3: Once I manually assist to push open the ramp-door and the ramp deploys, the ramp would sometimes unexpectedly fold-up again. My 91 yr old mother was approaching the ramp in her power-chair when the ramp unexpectedly went back up after touching down. Since she was moving forward when the ramp was closing, she was in fear the ramp may drop back down on her knees. A very scary moment!
Solution#3.1: On Jan 4,’19, I was charged another $177.00 for Mobility Works to tell me they found “ramp motor hardware was loose” which would cause the cam to come off switch and cause the issue. The Tech tightened the ramp motor hardware, and verified the adjustment of the ramp full out switch, and the full stowed switch. Tech cycled the ramp and door 20 times without failures; however, after I picked up my vehicle and drove home, the first time I deployed the ramp it came right back up again. Problem NOT fixed. Mobility Works is asking I bring the vehicle back again for another inspection and trial repair. Waste my time!
CONCLUSION: I called BraunAbility in hopes to speak with a senior technician so as to discuss what the problem may be with the ramp-motor issue. I couldn’t get any further than speaking with a customer service supervisor. She was blaming the malfunction on the age of the vehicle. Mobility Works also blamed the malfunctions on the age and mileage of the vehicle. When Mobility Works sells a pre-owned vehicle it’s represented as a fully operational good quality and sound vehicle.
QUESTION: If the later excuse for malfunction is to be blamed on the age of a BraunAbility pre-owned vehicle, then why is Mobility Works gladly reselling these pre-owned mobility vans to new consumers? They’re taking our money on an overpriced used vehicle, since it’s modified, and setting us up for failure. Then they charge $117.00 to re-inspect each discovered subsequent complaint on the vehicle. BUYER BEWARE OF BRAUNABILITY - MOBILITY WORKS PRE-OWNED VEHICLES. Neither BraunAbility nor Mobility Works will take responsibility for any malfunctions. You will have to pay make repairs.

BraunAbility is sorry to hear that you are experiencing issues with your 2007 Toyota vehicle. BraunAbility is willing to work with your certified mobility dealer to troubleshoot the issues you are experiencing with your vehicle.
Reviewed Jan. 4, 2019
Thanks for the fast service in sending me the service manual. It is very helpful to me to understand the working of our van and lift. Any significant work will be done by the dealer. I hope you have a very good year.

Theodore, We're happy to assist you with locating the correct maual for your lift. Thank you for choosing BraunAbility!
Reviewed Dec. 31, 2018
We are very pleased with our van. It rides a bit heavy but seems five on the road. I want to keep it serviced so all works well. Not sure what I would do if it broke down. Independence is priceless. Thanks.

Gerald, Thank you for the review. Your local mobility dealer would be able to service any conversion issues and perform maintenance in the future.
Reviewed Dec. 28, 2018
Tristen ** was a great help in my understanding of the process and what my purchase options were with respect to dealers in my vicinity. She was exceptionally responsive, empathetic and reassuring. She is a great asset to your company. With her help I was able to establish realistic expectations and have a better understanding of my options.

Fred, Thank you for your review. BraunAbility is always striving to provide world class customer service. We will make sure Tristen see’s your review.
Reviewed Dec. 13, 2018
HONDA Odyssey Adaptation. The only issue is the seat belt if you want to position the wheelchair in the second row. It’s not long enough to secure the passenger. Other than that issue, RKJ I am very happy with the conversion and would recommend your company without hesitation.

Thank you for the great review! We are glad to hear that you are happy with your conversion. When it comes to the seat belts on our conversion we do make seat belt extenders that you can order at your local mobility dealer to make it reach farther.
Reviewed Dec. 13, 2018
Although the repair took around two months (which became challenging), I was wholly satisfied with the support we received from BA (Dylan). Two problems I saw; in 2016, two authorized service businesses both failed to check further about the problem which turned out to be a recall item. When I have my other cars serviced at their respective dealers, this is automatically checked first thing. Then, I would have thought, it being a recall item, a protocol would have been in place to fix it. No one seemed to know exactly what to do and it took 1 1/2 months to find someone to fix it. That all being said, job well done and we're happy to have the van back.

David, It sounds like your situation was unique. We are sorry to hear that the issue was not resolved sooner. Thank you for your feedback.
Reviewed Dec. 12, 2018
I requested a little more Technical info on my Vangater II lifter that I purchase new some time ago. I frankly was not going to call because I thought it would only get very limited info. I was wrong and have to thank Braun for the customer service I was provided by a Mrs. Carrie ** and the two people that recommended me to call. I am planning to purchase my 3rd handicap van soon and Braun will be on my list.

Thank you for the great review Kenneth. We are glad that Carrie was able to assist you with the questions on your Vangater ll lift. We appreciate your loyalty! Feel free to contact the BraunAbility Customer Experience group if you have any questions on with your current lift or new vehicles.
Reviewed Dec. 9, 2018
Very good job on our Chrysler Pacifica. Love the infloor ramp. Much better than our foldout ramp in the three prior Braun vans we have owned. The foldout foot bench for the rear seat is great for passengers. Van is much quieter than our previous vans. No rattles.

We appreciate the great review! We are so glad that you chose a BraunAbility vehicle again to meet your mobility needs.
Reviewed Dec. 7, 2018
Had an unusual loss of a part on our new Braun Conversion Van. The support from dealer all the way up to the factory level has been fantastic. This is our third Braun conversion van and we continue to be pleased with the vehicle and help that we have received resolving this particular issue. Thank you to MobilityWorks (Dave & Jim), and Braun (Terri & Carrie) for your diligence.

Brian,Thank you for being a loyal customer writing this awesome review. We hope you enjoy your new van.
Reviewed Dec. 7, 2018
I purchased my van thru FastServ Medical West Monroe, LA. Chris Mayfield. Chris and her staff are excellent dealer to do business with. I called and made and appointment to fix recall and it was completed with an hour and half. This dealer goes out of their way to make sure everything is taken care of to your satisfaction. I would give them six stars.

Billy, I agree Fast Serve is a great BraunAbility dealer. Glad that you are pleased with the service provided.
Reviewed Dec. 5, 2018
We have bought other vehicles but found BraunAbility to be the most reliable on the market. Our challenge is not with BraunAbility it is with the company we bought the Van from. In the future we will still buy a BraunAbility vehicle just from a different sales organization.

Daniel, We are glad that you found BraunAbility to be the most reliable. By working together, we can keep you and your loved ones happily and safely on the road for years to come.
Reviewed Dec. 5, 2018
The big surprise came at the credit union. The van is financed as a USED vehicle. After all is said and done I didn't get the dealer incentives and ended up paying above Blue Book value. I can overlook some of the rattles and vibrations, but I feel that there must be a way to come up with competitive pricing for the van.

We are sorry to hear that you didn't understand that you were purchasing a used vehicle. This is by no means reflective of our dealers or BraunAbility standards of customer service. Please feel free to contact our customer experience group (800) 488-0359 for any support on your new vehicle.
Reviewed Dec. 4, 2018
I had 2 issues with my 2014 Toyota Siena Braun Ramp Van. The problems were under vehicle corrosion which I and Main Mobility agreed to be premature and a flaw design. Said vehicle has low mileage and I take exceptional care of it. The vehicle had a rust preventative treatment at time of new purchase. I reached out to Braun and spoke to Dylan ** whom made arrangements with Main Mobility in Clarence NY to Pay for repairs. Main Mobility did an excellent job and I am very happy that Braun did the right thing covering the cost of repairs. This is my second Toyota Braun Ramp Van.

Thank you for the review Thomas. I am glad that you were able to work with Dylan at BraunAbility and your dealer to get the concerns with your vehicle resolved.
Reviewed Nov. 28, 2018
My overall experience at BraunAbility, was excellent. The whole staff, did their job to make me feel comfortable. Chris **. in Pensacola, Florida did an excellent job as my Salesman to train and sell me my disability van. I would recommend this company to any of my Friends and Family. My life has changed, and I can be independent again.

Deborah, I am glad that you had an excellent experience with the purchase of your BraunAbility vehicle. Our goal is to help make life a moving experience for our customers.
Reviewed Nov. 27, 2018
Brake warranty repair and redo - Work was done at the new Little Canada site, quickly, the easy lock which is no longer used (husband deceased and chair is mounted over easy lock) was silenced. Thanks. Next am clear light yellow puddle on garage floor at and behind driver side rear wheel. Called head Braun office. Ok to have van taken by lift truck to burnsville site for redo, and returned to me by eve. Thank you for covering the cost of the redo. No further leaks noted, also checked by local Chrysler dealer when 50,000 check up done, all looks good was the report.

Judith, We are certainly sorry to hear that you experienced an issue with the repair performed. But we are glad that it was quickly resolved for you. Thank you for feedback.
Reviewed Nov. 27, 2018
Was friendly and helpful in helping me with several question I had involving both my old and new Sienna vans. Each question was address in a timely manner and addressed the issues. Would recommend them for conversions in the future. Very knowledgeable.

Wow Bruce! We are so blown away by your review. It made our day here at BraunAbility.
Reviewed Nov. 9, 2018
Excellent, rapid, personal service. Got me my adaptive vehicle to the hospital days before I was discharged. Grace and Paul are extraordinary from SV&M! Almost all paperwork was taken care of and the process was seamless, except for the handing over of the check :).

Alexander, Thank you for choosing BraunAbility. We hope you enjoy your new BraunAbility Toyota Sienna.
Reviewed Nov. 5, 2018
Due to my second shoulder surgery, my doctor told me I had to change the way I load myself and my chair. I have never been a "van guy" and have always just made do with two door, long doored cars, such as the Chevrolet Monte Carlo and the Ford Thuderbird. With the help of the Louisiana Rehabilitation Services, I was able to purchase the MXV and it has truly changed how much I go and where. Just last week, we had terrible storms come through our parish (county to y'all). With my MXV, I was able to go the scenes of a lot of the damage and even gave an interbiew from the vehicle. The only real complaint I have is the cup holders are not deep enough. Otherwise, this is a fantastic vehicle that I highly recommend!

Tommy, Sounds like the MXV is a perfect fit for you! Thank you
Reviewed Nov. 2, 2018
Purchased 2006 FordF450 minibus with BraunAbility lift that will not function. I need it to work. Called in and Carrie was very helpful with options to get lift operating again. I received service manual and operating manual. Lift in good shape.

Dennis, Thank you for sharing such a positve experience.
Reviewed Oct. 30, 2018
Terri at BraunAbility is awesome! I requested an owner's manual for a used older "Crow" lift that my mother in law purchased a used conversion van. Mom needed my help but I am four hours away and couldn't even go look at it. Based on Mom's description, I knew it needed some basic maintenance but there weren't any manuals in the van so I went to the Braunability website and filled out the online help request. That was on a Sunday night. At 08:08 Monday morning I had an email from Terri offering help and needing some details like model and serial numbers. Fortunately I was able to get a photo of the Crow Manufacturer Plate. Then in less than 30 minutes, Terri answered all my questions AND sent all the manuals I needed. Thank you!

John, Thank you for your lovely note. BraunAbility strives to provide world class customer service. We will make sure Terri see's your review.
BraunAbility Company Information
- Company Name:
- BraunAbility
- Address:
- 631 West 11th Street
- City:
- Winamac
- State/Province:
- IN
- Postal Code:
- 46996
- Country:
- United States
- Website:
- www.braunability.com
