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About BraunAbility Reviews
With nearly 50 years of experience leading the mobility industry, no manufacturer knows better what you need when looking for a wheelchair accessible vehicle or wheelchair lift. With a nationwide dealer network with over 200 locations, you’re never far from a mobility expert to help you find the best fit for you and your budget.
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Reviewed March 26, 2020
I bought a Honda Odyssey Braunability two days ago. When I got it home I found I was unable to strap my daughter into the center tie down area. The shoulder strap goes straight over her neck. There is no place in the center of the van to place her that the shoulder strap will not choke her. Customer service was no help, I was told to contact my dealer and Q'Straint about the issue and Q'Straint told me to contact Honda. The dealer had no idea how to help me. Customer service acted like I did not know how to strap the wheelchair in properly. I have a $68,000 van that at the moment I cannot use to transport my daughter.
3/27/2020 We are researching your concern and an agent will reach out to you in the next business day.
8/3/2020 Thank you for allowing us the opportunity to work together to come up with a solution that meets your needs.
Reviewed March 25, 2020
Have taken the van and lift into your dealership located at 6836 N Sam Houston Parkway Wesr, Houston, Tx 77064 4, yes 4 occasions for lift & van repairs. Repairs are not Done correctly as yet, 3-25-20, & I have had to make ANOTHER appointment for Tuesday, 3-31-20, at 10.00 AM!!! Why can I not get decent repairs done the first time? The account is in Patricia **’s name
A customer service agent will be sending you an email to gather more information.
4/23/2020 I'm glad that you took the lift to our dealer and the concerns have been resolved.
Reviewed March 7, 2020
Thank you very much for the two $50 American Express cards. It was certainly nice speaking with people who could understand my request. Your representative was easy to understand and I was understandable to her. Your public relations is much better than SiriusXM Radio. You are quite kind in solving my problem with SiriusXM Radio. Thank you very much.
James, Thank you for the lovely review! BraunAbility's Customer Expedience Group thrives on serving wonderful customers like yourself. Please know we are always here to help in anyway we can. Thank you for being a valued BraunAbility family member.
Reviewed March 4, 2020
United Access in Kansas City was fabulous to work with initially. Brett ** was nothing but professional and helpful. He went above and beyond and I'm sad that we couldn't find a vehicle to buy from there. Because of the online abilities, I was able to work with Calvin ** from Superior Van and Mobility and find a car that will work. They will deliver it to me from Omaha tomorrow. Superior Van was wonderful to work with as well. I also contacted Matt Steininger directly from Braunability for help determining the conversion type before buying. He was also extremely welcome. We currently own a 2007 Dodge with a Braunability conversion and have been extremely happy with the van for more than 11 years and 120,000+ miles. We were happy to continue our long term relationship with Braunability converted vehicles.
We are glad to hear that everyone was so helpful in your process of buying a new vehicle. I am also happy to hear that you are continuing your relationship with BraunAbility, and I hope this vehicle brings you just as much happiness as your last BraunAbility vehicle did!
Reviewed Feb. 28, 2020
The purchase experience was made very easy by Van Product Inc in Raleigh NC. Chad ** took the extra time to ensure all my needs were addressed and met during the purchase process. Chad is an excellent representative of not only Van Product Inc, but Braunability as well. I look forward to many year of enjoyment in my new vehicle.
We are happy to hear you had a wonderful experience at the dealership. We wish you many years of enjoyment in your new BraunAbility vehicle!
Reviewed Feb. 28, 2020
Very good business. Braun vans have good quality. This is our second Braun van. Looked at other manufacturers and did not like features. Plus the local Braun business which deals in all manufacturers did state what I already knew, that Braun and Honda or Toyota is good in quality and resale value.
Hello Jeffrey, Thank you so much for the wonderful review! We are so lucky to have you as a loyal BraunAbility family member. Your valuable review will help many people as they search for a wheelchair accessible vehicle. Thank you again.
Reviewed Feb. 16, 2020
In October of 2019, we brought a used 2011 Toyota Sienna with your conversion ramp built in. No problems with it, I am still getting used to all the buttons that control the doors, etc. I know where to get help if needed. Thus you can take me off your E-mail list.
Hi Dennis! Thank you for your purchase of a BraunAbility wheelchair accessible vehicle last October. I am happy to hear that the vehicle is serving you well. As requested I have removed you from our email list.
Reviewed Feb. 7, 2020
I purchased a 2020 Toyota Sienna with a Braun ramp. I love it. I have rented vans in the past with a different brand ramp and I immediately could tell the Braun modifications were better quality. I can use the fob independently and the door and ramp are smooth. The ramp is near silent while driving.
Hi Carla, we are thrilled that you are enjoying your 2020 Toyota Sienna! Thank you so much for your review. Reviews like yours help guide people to BraunAbility, which in turn gives us the ability to change even more lives.
Reviewed Feb. 4, 2020
We have only had the car a few weeks. It meets all our expectations. We needed to replace a vehicle that was totaled and decided to get a wheelchair friendly vehicle. We spent many weeks researching the best choice and decided on a side load vehicle. Bobby ** of Koons Mobility Center in Annapolis, MD gave us additional information and had the vehicle in stock. We are happy with the purchase.
Thank you for taking the time to fill out this review. BraunAbility is always striving to provide world class customer service. Glad you had a great shopping experience with your mobility dealer. Enjoy!
Reviewed Jan. 29, 2020
Had a great experience with Mobility Works in Greenville South Carolina. They were friendly, helpful, made sure I was able to get back and forth to their showroom, offered to send a car to pick me up, contacted me all hours of the day just to make sure I was happy. This is the kind of people I like to work with. Thank-you MobilityWorks.
Thank you for taking the time to fill out this review. BraunAbility is always striving to provide world class customer service. Glad you had a great shopping experience with your mobility dealer.
Reviewed Jan. 22, 2020
My first Odyssey with a folding in-cabin ramp performed well from 2015 until 2020 and was performing perfectly when I traded it in for a 2020 Odyssey Ex-L (Navigation) with in-floor ramp and up-to-date safety features. The 2015 Odyssey's electronics and ramp performed reliably; the modification was beautifully executed, and the cabin looked perfect. As great as the fit and finish and interior work were on the 2015, they exceeded expectations on the 2020. The mobility features are easy to access; the ride is excellent (smooth and quiet) even though the floor has been dropped. Our dealer -- MobilityWorks in Gray, Maine, particularly Tammy Southerland, our sales representative and JC (John) WIlliams, general manager, also exceeded expectations in helping us to configure our vehicle to meet our specific needs.
Adrienne, I am glad that you had an excellent experience with the purchase of your BraunAbility vehicle. Our goal is to help make life a moving experience for our customers.
Reviewed Jan. 2, 2020
My purchase experience has been very good. My van is still being adapted for steering and lock downs for my wheelchair so I can’t comment yet on the vehicle. I expect it to be fine since, while my current van is not from Braun, my first Braun adapted vehicle was a full size van with a lift which I had to come to Winimac Indiana for a fitting in 1978.
Thank you for being a loyal BraunAbility customer! We hope you enjoy your new van once the aftermarket equipment is complete.
Original Review: Dec. 30, 2019
Bought a brand new Chrysler Pacifica from a local dealer in December 2018. It has less than 8,000 miles and has been in the shop 6 times for electrical issues that are a safety hazard and still is not fixed and able to driven. Requesting another vehicle through Dealer but wanted to warn other potential new buyers of issues. The dealership is saying everything is fixed and working but when I inspect it there are still malfunctions. When you spend this kind of money on a modified car you want it to work when needed and our has not worked when needed.
A case manager will reach out to you in the next business day. Thank you.
Mr. Daprile, I believe we have come to an resolution to this situation. Thank you for bringing your concerns to our attention.
Reviewed Dec. 17, 2019
My 2014 Toyota Sienna needed four or five hinge replacements and it was costing me time and money. I sent Terry see a complaint/self advocacy letter which she respected enough to do the right thing and see if we couldn’t fix this.
We are glad to hear that Terri was able to assist you with your concerns. We will share this review with her and her supervisor.
Reviewed Dec. 16, 2019
Toyota dealership said they couldn't do a recall by NHTSA because it was a handicapped van. Carrie ** contacted the dealership and explained how that was incorrect along with setting up the appointment. She's your #1 employee as far as I'm concerned. Thanks Carrie. Mark.
Thank you for sending the nice review regarding Carrie. We are glad that she was able to assist you in getting the Toyota recall completed.
Original Review: Dec. 13, 2019
I bought my Braunmobility converted Toyota Sienna new in 2009. Recently I discover that the undercarriage is so rusted out that a Braun dealer told me they wouldn’t raise it beyond 3-4 feet on a lift for fear the frame would collapse. I saw photos of the rust myself and was shocked at the significance of the damage. I subsequently took it to my mechanic and he told me the rust was so bad that that the van was dangerous to drive.
When expressing my overwhelming astonishment - and devastation (van’s costing $60,000 + with early rust issues!) on how a nearly 10-year old garaged van with only 48000 miles on it could be so rusted out they told me that they’d seen it happen to a lot of Braun vans, particularly to ones built in 2008-10 but that they’d seen undercarriage rust - though not to the extent found in my van - in vans built through 2017. Indeed, when I when to look at a used 2017 Toyota sienna on their lot, it had rust developing already on undercarriage and body near the ramp-side door.
I’m devastated by this news and the fact that the dealer could only give me $3,000 for my van saying it would cost them in excess of $20,000 to fix. These van are exceedingly expensive and sold to folks - like myself - who don’t have the financial means to buy ones costing over $60000-$70,000 for a new one or -unless you want a van with over 100,000 miles on it for $25,000 to $30,000. And what the incentive of buying used vans when their lifespan is so ridiculously short, no matter how they're cared for.
12/16/19 A representative will reach out to you in the next business day.
4/23/2020 Mr. Obergell, I am glad that we were able to come to a agreement to resolve this concern. Thank you for bringing your concerns to our attention.
Reviewed Dec. 6, 2019
Braun has great vehicles and customer support. That said, I was just scammed out of hundreds of dollars for a carpet installation. It’s my fault because I trusted them to give me a quote over the phone instead of a hard copy. I wound up paying $1500 for two small sections of carpet on the floor. A quote of $1200 was for ALL OF THE CARPET, FRONT TO BACK. When I took the van in, the technician said I just needed the floor area replaced. I told the CSR that instead of ALL OF THE CARPET, they would only be replacing the forward floor section and to adjust the cost accordingly. THEY AGREED and once again, I trusted them (my fault). Suffice it to say, I had to pay for it all.
A case manager will reach out to you in the next business day to talk to you.
Mr. Conyea, A case manager tried reaching out to you several times to gather more information. We have been unable to reach you.
Reviewed Nov. 21, 2019
I strongly recommend NOT buying a BraunAbility van! Before you even consider it please read my story: We purchased a 2010 Honda Odyssey with a Braunability conversion. It has been a slowly evolving nightmare from the beginning. First off the lowered chassis that Braun has developed is a horror to handle on the road and consistently scrapes against speed bumps and irregular road surfaces. Worse The installation was not properly done from the beginning so we have had nothing but problems over the last 9 years that went from bad to worse to a nightmare and Braun would not cooperate in any way to correct the improper installment by their company.
We took our van back to the dealer about a month after we bought it and were told that the electrical installation (Braunability) was the strangest they'd ever seen, but somehow they managed to 'reset' the computer and it worked again. That was short-lived and we consistently had problems with the operation of the lift throughout our 9 years of ownership. The worst happened 2 years ago when the lift ceased to operate at all and slowly the electrical system of the car began to be affected. What the dealer found 5 thousand dollars later was that there had been a leak of rain & snow water into the 'rocker' area where the conversion electrical system hooked into the Honda electrical system.
Apparently Braunability had not properly sealed off the area and the constant water leaks caused the electrical system to rot out. We had to have the whole system redone at a cost of 5 thousand dollars. The car had to be completely taken apart and rewired. In the interim, the lift stopped working again 4 months after all of these repairs because the lift shifted and the dealer Bussani in Bethpage NY claim someone must have run over the lift because the lift has shifted and all the mechanics have been pulled out! There have been no accidents or any other incidents that would have caused this to happen unless when the van was reassembled the techs didn't install the unit properly and over time this problem evolved. I am deeply disappointed in the lack of support we got from Braunability on this matter. They were informed that the original conversion was a disaster but chose to not honor their reputation and do the right thing.
A case manager will reach out to you within the next two business days to discuss your concerns.
Reviewed Nov. 18, 2019
This is my second Braun vehicle purchase and I love this new 2019 Braun Chrysler Pacifica even better than I like my 2015 town and country. Your quality of work is superior. Your attention to detail is impeccable. This shows me that your employees care about their work. This vehicle transports my Daughter and I am glad it's in a Braun vehicle.
Joseph, thank you for your kind words. We are happy to hear that you love your new BraunAbility vehicle, and hope you continue to enjoy it.
Reviewed Nov. 15, 2019
Phase 2 went out of their way to meet our needs and that supportive atmosphere is why I've rated them 5-Star. The only area for improvement, I would say, is the lack of some communications which left me wondering what was happening at times. Specifically, after intensively watching the mail box nearly two weeks for the insurance check to cover the conversion costs, I called my insurance rep and alerted her nothing had been paid. She told me she had paid Phase 2 a week earlier. Phase 2 did not tell me they had been paid until I asked them about it. Likewise, I was not advised Braunability Financial had paid Phase 2 until we were told we could pick up the vehicle and I asked if we would get a check to bring to them or if Phase 2 would be paid directly. Phase 2 still gets 5-stars as far as I am concerned. Even so, I'm simply suggesting that this area of communication could be improved.
Mel, thank you for your feedback. I am glad to see that you had a good overall experience, and I hope you continue to enjoy your BraunAbility vehicle.
Updated review: Jan. 28, 2020
After my original review with concerns about the ride height of my van and it bottoming out in places where my previous Braun vehicle didn't, I was pleasantly surprised to be contacted by Braunability with a possible solution, along with a new dealer to help address the issue. The solution was to replace the 4.5" risers on the front struts with 5.5" risers. This work also required alignment of the wheels, alignment of the headlights and alignment of all of the safety sensors on the vehicle. This change has added enough lift to the front of the van that it now clears the obstacles with ease. Handling hasn't changed and the ramp angle is still excellent.
Original Review: Nov. 4, 2019
Ordered my 2019 Pacifica Touring L Entervan XT in May and waited patiently for it to be delivered in July. Ordering required a bit blind faith as the dealership didn't have any Pacifica Entervans in stock. On delivery, I was pleased with the way that the conversion looked. This is the first of three Entervans that I've purchased that actually looked like it was put together with a bit of care, some consideration to rustproofing definitely seems to have been given on this van.
The fit and finish are good, though they could be a little bit better. Some sharp corners on trim panels and doors that could be aligned a lot better. The operation of the ramp and kneeling suspension is smooth and much quieter than past models. So far, there have been no issues with the door hitting the ramp as my previous two vehicles had. Nondimming ramp switches are very bright when driving at night. Such a shame that they weren't incorporated into the factory lighting so that they dim with the instrument panel.
The biggest issue is the fact that the floor has been lowered so much that the exhaust hangs only 3 1/2 inches above the ground, making it prone to scraping on every speed bump, speed calming hump and oddly angled driveway I encounter. I am fairly certain that this will have a long term effect on the life of the exhaust system and whatever other parts continually make contact with the ground. Seems like a bit of poorly engineered planning went into this vehicle. An inch less of head room entering the van would certainly be worth the added ground clearance. Some of us actually drive in some severe winter conditions and I dread the thought of how this low clearance may cause the van to get bogged down in a moderate snowfall.
The rear seats are reconfigured in such a way that they no longer fold to be out of the way (only the backs fold down). This sharply limits the amount of cargo that one can have. There is no detail on where the conversion controller is located. Unless it is totally different than previous models, there are fuses on this controller. If a fuse blows, I'd like to be able to find it to replace it without needing a tow truck. The vehicle sits oddly high in the wheel wells, making it look like it had some whacked out lift kit put on it.
The Pacifica itself is a dream to drive, the electronic steering makes curvy roads the most comfortable to handle that I've experienced in my 18 years of driving a modified vehicle. Integration of the driver information display to include "Ramp deploying" and "Ramp stowing" is also useful. The overall ride is quiet and comfortable. The Pacifica is everything that Chrysler says it is...and then some. The BraunAbility conversion is lacking in detail and really needs to be reworked into something that real world conditions can put up with. Ground clearance is a big deal.
On a side note, The Canadian dealerships also seem to be lacking in knowledge, demo products and just don't seem overly enthusiastic about anything that involves time and research on their part. The Braunability dealer I was directed to by Braunability was unable to install hand controls or a six way transfer seat. My vehicle had to be sent elsewhere for these installations and that transferred to additional time and money being spent. Any warranty service or maintenance for these items also has to go back to that place too, making the entire process very inconvenient. Not the kind of service that previous Braunabilty dealers provided.
Thank you for your feedback. I understand that a representative has reached out and offered a raise kit for your vehicle. Please let us know if we can assist further.
Reviewed Oct. 21, 2019
A&J Mobility helped us out greatly. The can is beautiful and my daughter loves it. The setup of the in-floor model works great for our family. We can wait to go on a family trip. Thanks Again Braun and A&J.
Marc, we are glad to hear you had a great experience! We are happy to hear your daughter loves it, and we hope your family enjoys many family trips in your new BraunAbility vehicle.
Reviewed Oct. 16, 2019
We are very happy with the purchase of our new van. The process was smooth and extremely efficient. We were able to test out the options to see what model was the best fit for our son. Any questions we had were promptly answered. We are grateful that the process was such a positive experience. Thank you!
Linda, we are happy to hear that you had a great experience while choosing your new BraunAbility vehicle. We hope that your family continues to enjoy it!
Reviewed Sept. 26, 2019
The salespeople were very nice and explained the accessories and other features of the van. I took a test ride and he explained how to secure the wheelchair to the van. He explained the electronics and other features of the van.
Thank you for the nice review. We are glad that the salesperson was able to assist you and explain the features to you.
Reviewed Sept. 19, 2019
I’ve had my Braun lift for about 4-5 months. I already had to take it in because it broke on one side. To make things worse United Access the place I’m suppose to get it fixed is shorthanded at both the Lenexa and KCMO location. So I couldn’t get it in right away. This not only cost me tons of money. Due to the fact I can’t do wheelchair runs it also costs me accounts. I bought new so I wouldn’t have this problem. I honestly should get comped the money and time I’ve lost for this lift.
Thank you for bringing this issue to our attention. A case manager will contact you within the next 24 hours to discuss your concerns.
Reviewed Sept. 6, 2019
Loved my salesperson, very knowledgeable and answered all question immediately. Owned a VMI previously and wanted to see if Braun was better. Time will tell. It's only been a week since purchasing new van
Thank you for taking the time to fill out this review. BraunAbility is always striving to provide world class customer service. Glad you had a great shopping experience with your mobility dealer.
Reviewed Aug. 29, 2019
John was knowledgeable and delivered our vehicle. It came quickly and our grandson is very happy with his new van. Test driving was also very easy. He had many on the lot to test drive, applying for a loan was fast and we had many options offered to us.
Melissa, I am glad that you had an excellent experience with the purchase of your BraunAbility vehicle. Our goal is to help make life a moving experience for our customers.
Reviewed Aug. 27, 2019
I bought my van in December from BraunAbility and finally got it April 26th only for the Sirius trial to run out June 20th. I called Sirius and Total Mobility about issue and got nothing but BraunAbility CEG solved the issue in 5 minutes by giving credit to renew my subscription.
We are glad that an agent from BraunAbility Customer Experience Group was able to listen to your concern and come up with a solution. We strive to take care of our customers.
Reviewed Aug. 25, 2019
We had a very positive experience with BraunAbility. The time it took was reasonable. When I called them a couple of times, before delivery, I was treated with kindness and in a professional manner. From everything I have read, they have a great reputation.
Lynda, Thank you for your kind review. BraunAbility is always striving to provide world class customer service. We hope you enjoy your new BraunAbility vehicle.
Reviewed Aug. 23, 2019
We are very happy with the overall design and function of the 2019 Chrysler Pacifica we purchased. There are two thing Braunability and the ability center missed on. First, I have never in my life purchased a dirtier and blemished new vehicle. Our van is black with an S package and the amount of scratches on the vehicle was totally unacceptable. Secondly, the sheer amount of dust and dirt in every crack and crevice of the vehicle leads to to believe something happened and nobody can tell me what. Third, there are 404 miles on this "new" car.
We've had paint correction done at Ability Center cost but still have a full detail to clean all the dust and dirt out from the moon roof, door jambs and other places. My other feedback is regarding the hardware used to secure conversion body Pat's. I have a fully blacked out van until Braunability used basically sheetmetal screws to attached body parts. It looks terrible and sticks out like a sore thumb. I can't believe nobody could find the right sized black screws in an otherwise fully blacked out vehicle.
Thank you very much for taking the time to complete the review regarding your recently purchased BraunAbility vehicle. BraunAbility regularly makes improvements to our products as a result of the valuable feedback we receive from our customers. If you would like to discuss the concerns further please call our customer experience group.
Reviewed Aug. 23, 2019
We have been given the opportunity to get out of the house in safety and comfort. The ramp works easily for me to operate. Everything is quality and convenience in my opinion. Very happy with our purchase. Our vehicle takes the place of a family car, and we can all ride together with the power chair in the middle.
Anita, thank you for taking the time to fill out this review. We are glad to hear that you are enjoying your new vehicle.
Reviewed Aug. 21, 2019
The overall experience was a good. Shipping was slow maybe because I’m on Canada. The installer was great and the supplier worked with me. The only thing is the colour of the seat wasn’t a match for the truck. Not sure why that happen and I have a arm for the chair that wasn’t used.
Thank you for sending in this review of the Turny seat. Feel free to reach out to our customer service department if you have any additional questions.
Reviewed Aug. 21, 2019
We have owned two Braun vehicles. Both were minivans. Braun was very responsive to our concerns. Excellent customer service with timely response! We are very satisfied with their service and products. Would recommend them to anyone needing an adaptable vehicle. We are in the process of purchasing our third Braun vehicle.
Thank you for your kind review and being a loyal BraunAbility customer.
Reviewed Aug. 5, 2019
Peter was phenomenal. We couldn't have asked for a more thorough salesman from beginning to end! He brought the van to the house for Dan to see, he came to my work to sign the papers and then delivered the van to our home. Top notch! Absolutely amazing. ❤️
Cheryl, Thank you for your kind review. I am glad that you had an excellent experience with the purchase of your BraunAbility vehicle. Our goal is to help make life a moving experience for our customers.
Reviewed July 25, 2019
I won't go into detail, but, I received tremendous help from BraunAbility with my adapted vehicle which I purchased new about four years ago. So rare in these times.... This company has a heart...as well as craftsmen. Thank you immensely.
Thank you for kind review. We are glad that we were able to assist you.
Reviewed July 18, 2019
So excited to be getting my new Ford Explorer tomorrow - everyone has been very helpful in the process from having one available for me to see and try before making my decision to working to get this modified for my needs. Can't wait to get this tomorrow.
Natalie, Thank you for the great review of BraunAbility. We are so glad that you were able to find a vehicle that meets your needs. We hope you enjoy your new Explorer!
Reviewed July 17, 2019
These comments are specifically in reference to my interaction on the phone today with Carrie **, Customer Service NE Regional Case Manager for Braunability. Carrie listened. She heard and appreciated our situation/dilemma. She courteously endeavored to resolve our issue, even sending a photo of the equipment we were discussing to ensure that we had the same component in mind. Careful and thorough. She was kind and helpful. And that kind of excellent timely customer-centered service was exactly what we needed from Braun at that moment. Thank you, Carrie. Thank you, Braun.
Carol, Thank you for sharing such a positive experience. It means the world to us.
Reviewed July 16, 2019
I love my 2019 Toyota van equipped with a wheelchair conversion by Braun. I am motoring with a great deal of confidence in the workmanship of the vehicle and its handling on the road. I would recommend this conversion to anyone needing one.
Thank you for your review. We look forward to serving your mobility needs for many years to come!
Reviewed July 13, 2019
We had bad experience with VMI... not good.. They don't care about the work they do. Gave Braun a shot... Spoke to Matt **.. He was very informative... and assured us that everything was going to go well.. with Braun. When we got the Sienna back... we couldn't believe it... Everything was just right.. NO OVER SPRAY INSIDE THE VAN.... NO SCRATCHES.. and was clean. Job of conversion... was EXCELLENT... Will recommend Braun to anyone buying a mobility van... We give them a 10. MUCH BETTER THAN VMI. Thanks Matt.
Karen and Bill, Thank you for your review. BraunAbility is always striving to provide world class customer service. We will make sure Matt see’s your review.
Reviewed July 6, 2019
I am very pleased at the way that Braun stands behind their products and will remain a Braun customer. Their products are the very best and their reputation remains untarnished. I have been a Braun customer for over 8 years and am convinced that their quality is second to none.
Mike, I am glad that you had an excellent experience with the purchase of your BraunAbility vehicle. Our goal is to help make life a moving experience for our customers.
Reviewed June 30, 2019
Although the Honda Odyssey conversion is not a bad vehicle, there are some serious issues with some aspects of the conversion. The execution of the rear seat belt system with the cable attachments in the L-Track is poor. The seat belt has to be extended all the way from the ceiling in one continuous motion. If stopped anywhere along the way, the belt locks in that position and will not extend further. You then must retract it back all the way and then extend it all the way out. This is extremely awkward when trying to maneuver it around the wheelchair occupant. It has to be pulled out all of the way and them barely makes it around the occupant and falls tight around the side of the neck.
I am having to buy seat belt extenders to try to solve that problem. The cable attachments for the belt system must be positioned on the L track and get in the way of maneuvering the wheelchair in the tight space. The wheelchair often hits them, I thought there would be much more space than in my 2007 Braun Toyota Sienna, but due to the interference from this system, the space is not usable. (The Sienna's rear seat belt system is far better). Extremely disappointing. Given the conversion price. Do the Braun engineers actually have any wheelchair experience? What were they thinking? Also the car is set up too low. I went over speed bumps at the lowest possible speed (literally barely crawling) and the car still bottomed out on the speed bumps. Again this shows lack of understanding of the practical aspects of use of this type of vehicle.
Thank you for your review. I wanted to let you know that there are other tie down options available. You can ask Mobility Works to show you the other tie downs.
Reviewed June 24, 2019
Our sales person Bill was great and really made us feel good about this purchase. The one negative comment I have about the experience is there were a lot of grease marks throughout the van when we picked it up. Also, there were no floor mats in the car. I think that the car should have been completely wiped down prior to change of possession.
Thank you for taking the time to fill out this review. We appreciate all the feedback we receive.
Reviewed June 19, 2019
I have several manuals in print and on jump drive from training that all were missing one crucial piece of info..."proper adjustment criteria". I called Braun and spoke to Dylan **. He was polite and knowledgeable. In 5 minutes I had an email with the information I needed. In 5 more minutes tower 1 and 2 were adjusted and the school bus was back in service. Good customer service needs to be applauded, and I made sure to thank Dylan for the great experience. 115000 miles and with good information bus 98 will be going strong and serving to help maintain our 100% D.O.T. pass rate. Thanks again. Steve
Thank you for letting us know of your experience. We are glad that Dylan was able to assist to help get the school bus lift back up and running.
Reviewed June 16, 2019
Was looking for a wheelchair van with towing ability. The dealer introduced us to the Chrysler Pacifica. It was just what we were looking for. Very nice van, wheelchairs are very easy to place, due to the roominess. Ramp deploys fairly quickly and is quiet.
We are so glad that you choose BraunAbility! The tow ability is something many of our customers have asked for over the years.
Reviewed June 7, 2019
Our ramp Motor needed to be replaced but it was about three weeks out of warranty. Our repair company was turned down twice when asking for a free replacement. I called and spoke to a lady who approved the replacement at no charge. That was great customer service.
Thank you for the review. BraunAbility is glad that our customer service department was able to assist you in resolving your ramp motor concern. Thank you for choosing BraunAbility.
Reviewed June 5, 2019
Purchase of handicap accessible car. I am retired and on a limited budget. I had received my scooter through VA needing a vehicle to transport it. I responded to an ad on Facebook by BraunAbility. They worked with me until they could find a car that suited not only my needs but financially. After three days of talking back and forth with their representative I received the loan to purchase the car at a rate that I could afford. I recommend the Braun Ability to anyone. A great reliable company.
Thank you for the great review of BraunAbility. We are so glad that you were able to find a vehicle that meets your needs.
Reviewed June 4, 2019
I'm so pleased with my new BraunAbility Toyota Sienna. It will give me my independence back! Everything is working well & I'm enjoying the freedom to get around on my own. The in floor ramp, kneeling, & auto doors are a great example of technology making life better for those with a disability.
Michael, Thank you for choosing BraunAbility. We are so happy to hear you got your independence back. Enjoy your Toyota Sienna.
Reviewed May 28, 2019
Dylan ** was quick to reach out to us via email to answer a question we had about our fuel tank. He got back to us within minutes after sending him follow up questions. He gave us the answers we needed and was friendly and professional.
Thank you for the kind review. We will share your review with Dylan and our entire team.
Reviewed May 24, 2019
Dylan ** was very helpful. He provided me with Braun manuals for my vehicle which I was unable to find earlier. He was able to answer my questions regarding car maintenance and who should provide that service. He provided a valuable service I couldn't find before. Thanks. David
Thank you for your review. We will make sure Dylan see's your comments. We're glad he was able to assist in answering your questions.
Reviewed May 21, 2019
This may not seem like much, but we bought this 1987 Chevy Beauville Van used, just a little bit before we lost my wife's van to repo (as we had lost our jobs, house etc.) and it was either live in the van, or lose it. We loved that van, and this van came as a Blessing (hence her name). There is a 1986 Braun Lift inside. We called about doing some "repair" to it, We had "we have a series one!!!!" response from the customer service on the other end. We've been told it's crazy that it's still working. The van is in need of repair, and the lift could use a tune up as well. (Being 33 years old, it's stilling kicking, but angrily.) We thought you'd be interested in seeing that they are still out there, and running "strong/stubbornly".
Wow! We are so glad that your series one lift is still meeting your needs. Thank you for sharing your story with us!
Reviewed May 19, 2019
Had questions for the dealer about the various buttons, but they were all answered. For instance, the ramp doesn't deploy when pulling the outside handle. "Braun" buttons don't deploy when doors are locked, but overhead console button does.
Thank you for the review. We are glad that your questions were answered. If you have more questions in the future, feel free to contact our customer experience group.
Reviewed May 18, 2019
Robert and Peter are amazing technicians and they really know their stuff!??? Fast, friendly, ahead of schedule, explain exactly what they have to do and how they'll do it. Everyone at Tim's is friendly!??? Only suggestion would be an updated waiting/seating area with maybe a coffee maker or vending choices.
Thank you for the review. We are glad that you are happy with the experience with one of our certified mobility dealers Tim's Trim.
Reviewed May 17, 2019
After my initial concerns with rust appearing on the subframe of our 2016 Toyota Sienna from Braun, which was subsequently addressed by Braun, we now find that the tires are destroyed after only 12,000 miles due to poor wheel alignment with massive wear on the outer shoulders from too much toe-in. So now I'm in for the cost of a new set of tires and quality wheel alignment. Tell me again why I paid $50,000 for this vehicle.
We are sorry to hear that you are experiencing issues with your 2016 Toyota vehicle. A representative will be reaching out to you within 24 hours so we can completely understand the situation and get more details.
Michael, I believe that we have come to resolution on this concern. Thank you for your input and glad that we were able to make this right with you.
Reviewed May 16, 2019
We bought our BraunAbility Odyssey van in 2010 brand new. The demo model worked perfectly except that it made a terrible exhaust sound at certain RPMs. We asked if we could purchase a different van. When we took delivery of our new van, on the drive home it made ugly groaning noises in turns. The Braunability dealer told us it was dry bushings and they would "work in." Another visit two weeks later and they told us it had to be something Honda-related because Braunability "didn't touch the suspension" in modifying the van. Meanwhile, the airbag light had started showing up at random intervals. Brought the van to Honda for both issues; they took me under the lift and showed me where the Braun-manufactured subframe parts had not been properly deburred (on both sides of front suspension!) and were rubbing the chassis. Brought photos to the Braun dealer, they fixed it.
We had also had noted airbag problem to Honda dealer; they said Braun's mods were to blame. Braun insisted again that it was Honda. When the airbag light was lit continuously, brought van back to Braun dealer. They told us we shouldn't disconnect the seat connectors (necessary to position a wheelchair in either front seat position) because this causes the problem. Light went out for a while, but came on again. Brought it back to them; they found/fixed a problem in the driver's seat harness (a BraunAbility part).
By this time the ramp had malfunctioned several times at random intervals. Brought van back to dealer; he couldn't replicate the problem. Brought back a second time, dealer replaced the "remote module." Problem went away briefly, but returned sporadically, seemingly especially in rainy weather. My son would get soaked while I tried to lower the ramp manually (the manual lowering never worked quite properly during the 7 years we had the van), and I would often give up and manually deadlift him (115 lbs) in his chair (46 lbs) thru the driver's side door. All of this happened in the first 4 months of van ownership. In the first year the ramp drivetrain had to be replaced, fortunately under warranty, but the sporadic non-deployment problems continued to a greater or lesser degree for our entire ownership of the van, despite our repeated complaints/visits.
Going into the second year while we were driving the van, the kneeling mechanism suddenly started up and began making a grinding/popping noise that we couldn't stop without pulling the fuse to the system. Dealership fixed it and showed us how the manual kneel worked--we never understood how this was supposed to fix the problem we'd had. By this time it was seeming that the dealer thought every problem was a failure of ours, somehow.
During year 3 we asked the dealer about a loud rattling noise from the front MacPherson struts when temps were below freezing. It took several visits to replicate the problem, and finally it was the Honda dealer who discovered what it was (because the Braun dealer told us that BraunAbility "never touched the suspension" when they modified the van). The van was just outside of the Honda warranty, but well inside the the BraunAbility extended warranty designed to cover us for a full three years to make up for the Honda warranty clock having started when Braun bought the van from Honda to modify it. But Braun's warranty extension company failed to honor their "bumper to bumper" warranty extension, and we were told we'd have to pay for the parts because they were (you guessed it) BraunAbility modified parts. Braun refused to pay anything.
Finally the Honda dealer called the Braun dealer and came to an agreement whereby Honda would pay 1/3 (for Braun parts!!), we would pay 1/3 and BraunAbility would pay 1/3 for the new Braunability parts. Within a year, the new struts were exhibiting the same problem. At that point BraunAbility told us the problem "wasn't safety related" and that we should ignore it.
In year 4, the side door jammed open during the Christmas season. I took the entire day off, drove the van 15 miles to the dealership with the door wide open (in below zero temps, natch), and settled in for a long wait while they fixed it. In less than 10 minutes the salesperson came out and said they'd fixed it but the automatic feature wouldn't work anymore and I needed to go to Dodge and order a "door operator mechanism." He said the part should be less than $200. This was curious advice given as we had a Honda chassis, so I talked to the technician. The tech said the same thing, only I could get the part from Honda.
Looking at the door it appeared the door open/close cable had been cut with wire cutters. The tech initially claimed he first saw it that way but later admitted he had cut it. I took the van to Honda, which informed me that I would have to replace the entire door retraction mechanism due to the cable break as the cable was not replaceable. They noted that the cable "never" broke in their experience and that it had been cut, as the Braun tech later admitted. They also noted that disconnecting/reconnecting the computer controlling the door mechanism would have reset the system and allowed the door to close without requiring any parts. The new mechanism from Honda should have been around $1,300 plus service, but because the mechanism was a special Braun part, it would cost $1,700 plus service to install it.
Even though we were out of warranty by this time, the Braun tech convinced Braun that it was a quality issue and got new parts via warranty extension, which he then installed himself after work hours. He left so many greasy fingerprints on the inside of the van that it took me 45 minutes to clean up after him, and one of the inside sidewall panels never fit properly again after the repair.
By this time we'd had the motor or drivetrain replaced in the ramp at least 2 times at our own expense and once at Braun's. By the end of our ownership, the van had cost us between $1000 and $2000 every single year (except the last year, when we paid $2400) just to keep the wheelchair mechanisms running and had required a major service of some sort every single year. This doesn't include the assorted other Braun chassis parts that failed. When we would take the van in for its 6-month "maintenance" often it would come back working more poorly than it did before the maintenance. The last year we owned the vehicle we lowered and raised the ramp manually because the dealership's $1000+ repair that year didn't fix the problem and we saw no need to throw good money after bad.
Corrosion caused the scary safety issue that was the final straw for us. Starting in year 2, the BraunAbility valance panel on the rear of the van that hides the relocated fuel tank, etc, had started corroding despite our regular washes with underbody flush all winter. By year 3 I was noticing heavy corrosion on fittings under and INSIDE the van (lower door tracks). We pointed this out to the new dealer (we no longer trusted the one who had cut our door cable). Our concerns were rebuffed; the dealer said it was normal wear and tear.
By year 4 we were seeing sections of the undercoating on the Braun-lowered floor section flaking off, exposing rusty metal underneath. One of these sections, clearly visible thru the front wheel well, measured about 3" square. At this time we also noticed rust and salt wicking their way into the cabin via the screw holes for the wheelchair tiedown tracks in the floor. We also noticed that the sockets that accepted the front passenger seat attachments were beginning to accumulate water for no reason we could determine. There was no water in the vehicle, in the carpeting, etc, yet these well-shaped fittings had water in them every time we moved the passenger seat to clean or give a wheelchair-bound friend a ride. We dried them out, but the water would return.
By year six, the side door was occasionally refusing to retract or stopping partly thru retraction on a consistent basis; two visits to the dealership didn't fix the problem. We began trying to work with BraunAbility directly, but they continually referred us back to our dealership, who didn't seem to know how to fix the issues we were having--issues that we felt shouldn't be happening on a 6-year-old vehicle.
Midway thru year 7, we took the van on vacation to Kentucky, 500+ miles away, leaving our disabled son at home (thankfully!). In the driveway of the relative's home where we were staying the side door FELL COMPLETELY OFF the van. We discovered the track support had rusted thru the chassis and allowed the door to come off of its three tracks. We forced the door back into place on a section of intact track and instructed our 8-year-old daughter to sit on the other side of the vehicle and not go near the door under any circumstances as we drove all the way back home.
We contacted both the dealer and BraunAbility (the famous "Terri of Global Customer Service," as unhelpful a person as ever there was) and were told that the door falling off is "normal wear and tear for a BraunAbility vehicle at this age." At this point our van wasn't even 7 years old, and we had put on less than 10,000 miles per year. The van had been well-maintained and kept clean as we do all of our vehicles. The price tag for fixing the door tracks (on both sides; the other one was very nearly rusted thru also) was $2,400, and Braunability refused to pay for any of the repair.
(For comparison, when we sold our 2000 Honda Odyssey van in 2013 it was 14 years old with 167,000 miles and the door track areas were pristine without a spot of rust, but our 3-year-old, 2010 Odyssey's track supports were already quite rusty and flakes of paint and rust were accumulating in the floor of the track space.) We paid for the repair and then, no longer trusting the van as safe transportation, asked the dealer to buy it from us. For this clean, well-maintained, low-mileage vehicle we had paid over $55,000 for less than 7 years before they gave us $16,000 in a no-negotiation deal. It cost us more than $50,000 in depreciation plus maintenance and repair costs paid to Braun for less than seven years of unreliable, aggravation-prone and ultimately unsafe transportation for our disabled son.
What I've related here doesn't cover all the maintenance frustrations we had with this van; these are just the high points. By the end of our ownership we had come to truly detest this van and, even more so, the company that modified it and refused to support us. Interestingly, the only Honda part that caused us any trouble during the ownership period was a leaky tail light, cheerfully replaced under warranty. So, the next week we bought a new 2017 Honda Pilot. We're very fortunate that our son has developed the ability to transfer (with assistance) from his wheelchair into this new vehicle. We have had zero problems with the Pilot in the 18 months we've owned it. We thank God every time we get in the Pilot that we aren't at the mercy of BraunAbility any longer. But if our son regresses and is unable to transfer again, we will NOT buy another BraunAbility product.
Thanks for taking the time to give us feedback. We always strive to put our customer first and we are sorry to hear that you feel we have missed the mark. Our intention is to make vehicles that make your life easier, not harder. If you would like to talk further about the concerns on your vehicle, you can call our customer experience group.
Reviewed May 10, 2019
I have had my van for 1 year now, it’s amazing to be able to go out to places that normally I would stay home. Having a safe accessible van has changed my life! The modifications suit my needs and the workmanship is good too. I would like to take a tour of the plant in Indianapolis someday, one of my bucket list things is to see an Indy 500 race. So when we travel we will do both places on the journey.
Thank you for the nice review. We do offer tours. To schedule a tour please provide at least (2)two weeks notice and contact our customer service number
Reviewed May 10, 2019
I must say that after experiencing a couple of issues with my 2017 Explorer MXV I am very satisfied. I worked Mr. ** at Braun and shop manager Xavier at Ability Center here in Tucson. They were very helpful in resolving the issues. I also need to tip my hat to the Technical support at Braun and to Cody the Technician at Ability Center, Tucson for his outstanding professionalism.
Thank you for the review. We are glad that our dealer and our customer service representative were able to resolve your concerns on your MXV.
Reviewed May 6, 2019
We were thrilled to receive our new rear-entry Toyota van from BraunAbility and are amazed at how easy it is to transfer him in and out! You guys did an excellent job on the conversion and it is such a blessing to our family!
Craig, I am glad that you had an excellent experience with the purchase of your BraunAbility vehicle. Our goal is to help make life a moving experience for our customers.
Reviewed May 4, 2019
Called looking for info and service on products sold. Sales person Scott ** was extremely helpful and answered all questions and resolved my issues. He conducted research. He Talked with other employees and suggested possible solutions. He was very professional and helpful. I highly recommend this company.
Thank you for your review. BraunAbility is always striving to provide world class customer service. We will make sure Scott see’s your review.
Reviewed May 3, 2019
I just purchased a 2016 Chrysler town and country van and had it converted into a wheelchair accessible van. They did a awesome job on it!! Totally would go through them again! I highly recommend them. Fast service and everything was done perfect!!!
Stacy, Thank you for your kind review. I am glad that you had an excellent experience with the purchase of your BraunAbility vehicle. Our goal is to help make life a moving experience for our customers.
Reviewed May 3, 2019
This is my 3rd wheelchair accessible van with Braun Conversions. Couldn't be more satisfied! Two of the vans were Dodge Grand Caravans, and the latest is a Chrysler Pacifica Limited. I did not have any trouble with the Braun parts of any of the vans.
Anne, Thank you for choosing BraunAbility for your wheelchair accessible vehicles. We hope you enjoy your new BraunAbility Chrysler Pacifica.
Updated review: Aug. 19, 2019
I was extremely satisfied with their prompt attention to this matter and they replaced the old chair topper with a brand new one at no cost to me. The Consumer Affairs team was extremely helpful. The installer at Mobility Works was thorough, prompt and professional.
Original Review: May 2, 2019
In the past I have had nothing but great experiences with Braun chair toppers. However, we purchased a new car in 2017/2018 with a new Braun Chair Topper. It worked great for the first 9 months. In the past 6 months+ it has had 4 circuit boards replaced and switches and various problems. It stops working suddenly and my wheelchair gets stuck inside and I am trapped in the car for hours until someone can come and release the emergency manual release. I have asked several times through service for this to be reviewed thoroughly. It seems that the wire harnesses have a short-circuit in the wires. However technicians keep saying it is the circuit board each time.
Each time the circuit board is replaced it is short-lived. This past week I had it fixed again, had maintenance done which I paid money for myself and 5 days later it broke again and I got stuck in a parking garage in my car and lost $160 for a symphony concert I was supposed to attend with my daughter. This product is supposed to aid people with disabilities and enable them to be more independent and functioning, however, it has done the exact opposite. I can no longer use it on my own and have to go everywhere with someone in case it fails again. I never know when it is going to fail next. I it is completely unreliable. I wish I had the old Braun car topper. It worked great for 12 years with very few maintenance issues. I feel I am getting nowhere with Braun on fixing this and I would definitely NOT recommend this product to anyone I know. - Extremely disappointed. Wish there was a solution. Such an expensive product and not of good quality.
We are sorry to hear that you have experienced issues with your Chairtopper. A customer service representative will be reaching out to you in the next 24 hours.
Reviewed May 2, 2019
Brand new to me wheelchair lift. Lowered it yesterday while cleaning out my new to me van. Could not get it back up. Rain headed my way and in a panic. DYLAN ** hooked me up with manuals and local dealership. So kind and helpful. And, btw, got that lift back in the van like it is supposed to be before the rain set in. THANK YOU! THANK YOU! THANK YOU!
Thank you for the review. We are glad that Dylan was able to assist you.
Reviewed April 29, 2019
About a year and a half ago I bought a Ford E250 van with a Vangater 2 installed. Since then I have had nothing but trouble with it. It works one day then dead the next. It frequently leaves me stranded in parking lots, calling for help. I have spent about 3k in repairs to no avail. Wish I had never bought it.
BraunAbility is sorry to hear that you are experiencing issues with your Vangater lift. A BraunAbility representative will be reaching out to you within 24 hours so we can completely understand the situation. BraunAbility is willing to work with one of our certified mobility dealers to try to resolve your concerns.
Reviewed April 28, 2019
My wife Sally required assistance in getting in and out of a vehicle. After hearing about the Turny Evo, we asked to see an actual application. We visited someone who has a similar vehicle, Tried it and was sold. So far, we are happy with our new seat, and feel my wife can travel more.
We appreciate the great review! We are so glad that you chose a BraunAbility product to meet your mobility needs. We hope you and your wife have some fun adventures planned for the future.
Updated review: April 5, 2019
I should have contacted BraunAbility sooner. Their response to my problem was immediate and I sure appreciate a company with support like this!!
Original Review: April 3, 2019
I have had my 2012 Dodge Town and Country van with a BraunAbility ramp since 2013. It was brand new when I bought it from a Mobility Works dealer in GA. The problem is that intermittently the ramp will not go back up. It will start to go up, then there is a short buzzing sound and it will then go back down. It's as if it's being interrupted on its way up. I have had it serviced several times, replaced the van's battery as suggested and it still malfunctions. Most recently I'm told it's the motor to the ramp but it seems more electrical to me. Or maybe a sensor? It's worse when it's cold. Because it's intermittent we took a video of it malfunctioning but we've been told that because it's an intermittent problem nothing can be done. Tomorrow I'm about to spend $1500 for a new motor and I feel very uneasy because no one seems to know if this is really the issue. I only have less than 12,000 miles on this van and it has never been in an accident.
Karen, we are sorry to hear that you have been experiencing issues with your 2012 BraunAbility vehicle. One of our customer service representatives will be reaching out to you today to talk further about your concerns.
Karen, Thank you for updating your review of BraunAbility. I am glad that your concern was resolved in a timely manner. Feel free to reach out to our customer service department if you need further assistance.
Reviewed April 2, 2019
Loved the conversion in my Honda Odyssey. It is the second one and the quality only improves. The addition of the led at the ramp was a good idea. I also like the details in the rear of the van, which created a bold vision of the car.
Thank you for your review, and thank you for continuing to choose BraunAbility to meet your mobility needs.
Reviewed March 26, 2019
I have dealt with Dylan ** and Carrie ** many times and each time they have been excellent. Great customer service and prompt. Couldn't ask for better service. This was a great service added to the Braun website. Only complaint I have about the Braun site is I can not find the manuals anymore, like before.
Chris, Thank you for the nice review and the suggestion on making it easier to find the manuals. We will pass that request on.
Reviewed March 26, 2019
Terrific purchase. Shopped in Evansville, and had questions. So I called BraunAbility's line a few times and talked to Matthew ** who was great and answered all my questions about warranties, how the rear entry ramps worked, the specifications of the ramps, etc. Flew to New Orleans to pick up; Terry was great as was the office manager Kirsty who made sure all the paperwork was in order. Mitch was also helpful. Also talked to Tim (Evansville store manager) who also was very helpful and answered my questions. And had previously been introduced to the various options by Candy. It was worth the trip and drive back. Now we are able to get my dad out of the house again, even though he's wheelchair bound. Thanks.
Thank you for your review. We are happy to hear that you can take your Dad along with you now! BraunAbility is always striving to provide world class customer service. Glad you had a great shopping experience with your mobility dealer. We will make sure Matthew see’s your review.
Reviewed March 23, 2019
I had United Access, Portland ORegon install a BraunAbility Turny EVO handicap seat with simulated leather & heated seat options installed. This was installed in my new 2018 Ford 4X4 F-150 CreCab truck. I was worried that the 4X4 would be too high but acceptable for wheel chair transfers on my handicap wife. To my surprise, the seat lowers to an easy transfer height even in a 4X4 truck application.
For those needing an all weather handicap vehicle such as me in the Pacific NW, I would not hesitate to install in this application. Jemal, Rory & the United Access Team were fantastic. Very professional and obviously know what they are doing. We installed the arm rests a week later. I determined they are needed, slight run console to left rest (passenger side installation of seat). Perfect for my wife & my needs!
We are glad to hear that you had such a great purchasing experience. We appreciate your feedback!
Reviewed March 9, 2019
This is our second vehicle and we are very pleased with the product. Keep up the excellent work. We would recommend a Braunability vehicle to anyone in need of a vehicle that provides handicap transportation. Please continue to strive to always produce a superior vehicle.
Reviewed March 8, 2019
Wires shorting out zip-tied to our fuel line on 2017 Pacifica. Apparently this build should have never passed any quality inspection. I took the van to a Chrysler dealer because warning lights were flashing on my dash, the fuel gauge would go from half to empty and begin flashing. I was charged $120 for a diagnosis and told to take it to the mobility company. "Confused with why the build would affect my vehicles computer"... Lo and behold, bare worn wires attached to my fuel line with no protection!!! After talking to unapologetic, Dillon ** he said "it's still under warranty". I asked that a manager contact me; still no word from them. How could Braun let something this unsafe out of their factory? Although the mobility company says it was fixed, wires are still "spliced" and soldered, not the QUALITY I would expect for such an expensive build.
BraunAbility would like to speak to you regarding your concerns. We did attempt to call, email and private message you. Please feel free to reach out to our National Case Manager Terri so we can discuss your concerns. According to our records, the dealer has resolved the issue and you should of been credited for the $120 diagnosis fee. We are sorry that you experienced an issue with your van.
Reviewed March 7, 2019
We are very happy with the service received from Ability Center, and by extension, BraunAbility. Every effort was made to provide us with the vehicle and features we wanted. No regular auto dealership has come close to the personalized service we received. We are quite happy with our 2019 Chrysler Pacifica.
We are glad that you are happy with the service you received from Ability Center and BraunAbility. Feel free to reach out to our customer service department if you have any questions.
Reviewed March 7, 2019
I asked BraunAbility to pay for the repair of a rusted-out section under the sliding door of my adapted van. Even though the van is out of warranty, the manager agreed to pay for the repairs as a goodwill gesture.
We strive to be #1 company in the Mobility field. I’m glad we were able to resolve your concern. Thank you for the kind review.
Reviewed March 6, 2019
I just wanted to let you know about the experience of purchasing my mobility van from Trey **, salesman at Crescent Vans. It was the best experience I’ve had purchasing a vehicle, thanks to Trey. He was very likable and knowledgeable about the conversion vans. He was the main reason we decided to buy a BraunAbility van. I would highly recommend that anyone interested in purchasing a conversion van go to Crescent Vans in Metairie Louisiana and ask for Trey **.
We are glad that you are so happy with your purchasing experience. Thank you for the kind review.
Reviewed Feb. 18, 2019
Gregory ** was very helpful as we went through the van buying process. Gregory made the entire process painless. Gregory kept us informed throughout the entire process. I would definitely recommend BraunAbility.
Thank you for being a loyal BraunAbility customer!
Reviewed Feb. 15, 2019
Great experience. Good job by technical staff. Clean neat shop. All staff pleasure to work with their understanding of product. Amazing service representative. Clean neat job and explained operation of EQ. Was nice on the 2018 how roomie the interior is and wide the ramp is. Have a good weekend!
Thank you for the kind review. We're glad glad you like the width of the ramp and the interior room. Please feel free to contact the Customer Experience Group if you have any questions in the future.
Reviewed Feb. 14, 2019
Very pleasant and polite phone person. Had several conversations over a period of a few days. Addressed my issue quickly, efficiently and accurately. Did exactly as she said she would, when she said she would. Received follow up call as well to ensure my satisfaction.
Thank you for the nice review. We stive to provide that type of service for our customers.
Reviewed Feb. 13, 2019
Although I am very pleased with my new van, and am looking forward to programming and using all the new bells and whistles on my new van. But I very much wish that instead of lowering the floor 14 inches, I wish that it had only been lowered 12 inches. To exit the underground parking where I live I must go up a short steep ramp, the underside of my van screeches terribly and many times when I very slowly and carefully go over speed bumps, I can hear the awful scraping of my exhaust and tail pipe. If my van had only been lowered only 12 inches the only inconvenience I would have experienced would be that I would have had to duck my head going into and out of my van. At the present time I am awaiting a phone call from Alliance Mobility Solutions of Richmond, B. C. to take may van in so they can put the van up in the air and view the amount of damage that has been done to the exhaust and tail pipe.
Brian, Thank you for your review. . BraunAbility has manufactured lowered floor minivans for over 25 years. Over these years of experience, we have landed on a balance between ground clearance and ramp angle to meet the needs of most of our customers. You see, if we were to raise the vehicle any higher we would subsequently create a higher ramp angle, which would create obstacles for our customers in manual wheelchairs. We could lengthen our ramp to lessen the angle, but that would create parking issues. As you can see one adjustment to our conversion design impacts others. Raising the vehicle after our conversion is installed could also affect the ride and handling.
Reviewed Feb. 13, 2019
Toyota Sienna - Vehicle bottoms out on rear axle when over small bumps when more than 2 people in back or heavy load. Also stripped ramp gear motor when resistance encountered while raising ramp. Otherwise good experience with BraunAbility conversion and good experience with MobilityWorks' service.
Thank you for your review of your BraunAbility Toyota Sienna. If you would like to further discuss any concerns, please contact our customer service group.
Reviewed Feb. 12, 2019
I had a fantastic experience with BraunAbility from the first minute I wheel in to their office, great people that were very knowledgeable about their product. They work with me and the Veterans Administration in order to get what I needed, but the part I liked the most they had on display 5 different makes of Minivans, so nice to pick the color I wanted and the vehicle that I wanted. I just can't say enough good things about this company that is doing such a good service to the disabled military and civilians, I offer my thanks to them for all that they did.
We are glad to hear that you had such a great purchasing experience. We appreciate your feedback!
Reviewed Feb. 9, 2019
Although I wish I could have done this without the middle man (Mobility Works), I was thrilled with the service I received from Braun directly. Their customer care and sensitivity to the client's needs are outstanding. Despite that this was being done during the holidays, everyone did their best to get me back on the road as soon as possible. I am so GRATEFUL!
BraunAbility is glad that were able to assist you and help you get back on the road quickly.
Reviewed Feb. 4, 2019
Dealership VERY helpful and accommodating. Challenge to find design flaw in ramp that prevents one from sitting over where ramp is stowed. Now fully repaired. Ramp emerges as per normal regardless of where I'm sitting, waiting to exit. Excellent repair. I'm a happy camper.
Gregory, BraunAbility strives to be #1 company in the Mobility field. I’m glad we were able to resolve your concern. Enjoy your vehicle!
Reviewed Feb. 4, 2019
I'm in my fifth BA conversion van. They have enabled my life, and I have enjoyed them (all Toyota Sienna Limiteds). Two things I feel could be improved are less interior noise, and more clearance underneath. Maybe air shocks all the way around could give some extra clearance as bottoming out is not infrequent.
Thank you for continuing to choose BraunAbility to meet your mobility needs. Thank you for your feedback. BraunAbility regularly makes improvements to our products as a result of the valuable feedback we receive from our customers.
Reviewed Jan. 31, 2019
First, let me start by saying that this review would have been a 5-star review for one exception. The rear Spoiler on the Honda Odyssey did not come painted from Braun. Van Product had to take the vehicle for painting before I accepted the Vehicle, Other than that my Honda is remarkable and I recommend BraunAbility over any other manufacturer. Thank you.
Thank you for your review. I am certainly sorry to hear that your rear spoiler did not come painted, but glad to hear that Van Products fixed it. We can see that you have purchased several BraunAbility vehicles and we do appreciate your loyalty and honest feedback. If there is anything else we can do for you feel free to reach out to the Customer Experience Group.
Reviewed Jan. 27, 2019
We are very pleased with the customer service provided by Mobility Works of Bunnell. It was a pleasure working with them. We definitely love our new Chrysler Pacifica and the adaptions completed by BraunAbility. We hope to be able to continue doing business with both.
We are glad that you are pleased with your Chrysler Pacifica. We can’t thank you enough for your kind review of BraunAbility and Mobility Works.
Reviewed Jan. 26, 2019
I purchased my 2018 Chrysler Pacifica Limited on January 14, 2019 with a Braun Entervan RT conversion from A & J Mobility in DePere, WI. VIN: **. Just two days after purchase I had a problem. I went to the grocery store; all was fine on the way. When leaving the grocery store I noticed the engine RPM was increasing up to about 4000 and I was only able to accelerate maybe up to 5 MPH. I tried shutting the engine off and restarting but that did not help. I tried shutting the engine off about 6 times on the way to the Chrysler dealership which luckily was only a few miles from the grocery store. Unfortunately, the service technicians were gone for the day, but the service manager looked under the hood to see if he could see anything that may be causing this problem. Nothing was evident.
After about a half hour of talking with the service manager I tried starting the engine again. After talking about fifteen minutes, the engine RPM’s were not increasing and I was able to get my Pacifica home without any problems. The next day I called A & J Mobility about the problem. They asked me to bring the Pacifica to their shop and would check the problem out. I was a bit hesitant to drive 30 miles to A & J Mobility but I took the chance and did not have any problems. The technician could not find anything wrong, but told me there were 14 codes in the computer and he was concerned about that. He asked me to take it to a Chrysler dealership to have them look at the code problem.
I took it to Bergstrom Chrysler dealership in Kaukauna, WI 920-766-6500, as requested. The dealership was very concerned about the number of codes which had increased to 24 codes and said I should take it back to A & J Mobility, stating he thought the codes were a problem from the conversion. I left the dealership and went right to A & J Mobility. I showed the technician the code sheet. He installed their code equipment and feels it may be a Chrysler problem.
I have a 4 hour appointment on February 4, 2019 at 12:30pm with A & J Mobility. I was hoping I could get an appointment sooner but with the scheduled 4 hours, that was the earliest I could get in. The technician stated that at that appointment they would be in communication over the phone with a technician from Braun. I hope at that appointment on February 4, 2019 at 12:30 A&J Mobility will have communication with the most knowledgeable technician Braun has to solve this code problem promptly. I am concerned with driving my new Pacifica with the Braun conversion since these problems have not been taken care of at this point. Enclosed are 2 pictures of the code sheet I had the Chrysler dealer print out for me. Thank you for your time with this problem!
BraunAbility would like to speak to you regarding the issues with your Chrysler Pacifica. We did attempt to reach out to you through a private message on 1/28/2019. Please feel free to call our Customer Experience Group to discuss your concerns.
Reviewed Jan. 24, 2019
Sara ** is wonderful. I have bought several vans and she is always extremely helpful and professional. The copious VA paper work was done accurately and efficiently. She made this less stressful. Because of Sara ** I would recommend your company to anyone purchasing a handicapped vehicle.
Myra, Thank you for being a loyal BraunAbility customer! We hope you enjoy your new vehicle.
Reviewed Jan. 23, 2019
This is my 3rd Braun Van, and they keep getting better. This one is by far the best. I like how quiet it is a highway speeds and the wider ramp. I only wish the add on driver seat base, made by B&D would go back more so I would not have to move the passenger seat forward to rotate my drivers seat to enter and exit.
Thank you for being a loyal customer writing this awesome review
Reviewed Jan. 17, 2019
So far so good. The only issue we’ve had is the electronic system not always recognizing when somebody is sitting in the passenger seat. When that happens, the vehicle indicates that the airbag is off for the passenger. Turning the vehicle off and then on again remedies the problem. If you have any ideas as to what this might be, I would be interested to hear.
Thank you for your review. I would recommend contacting Universal Motion regarding the concern with the airbag. They can call and talk to the BraunAbility technicians to troubleshoot.
Reviewed Jan. 17, 2019
Needed parts for our lift. Your team went above and beyond, providing us with wiring diagrams and schematic breakdowns. After identifying the part we needed it was shipped to us the next day. Thank you for the terrific customer service, we will gladly recommend you to all.
We are glad that we were able to assist you in locating a dealer to provide you the information and parts you needed to get your lift working again.
Reviewed Jan. 14, 2019
Right before Christmas, when financials are tough, Dylan took the time to understand my issues and he rectified the situation in less than one hour. He was a saving grace that day and I hope he is properly rewarded for his actions. He did not have to help, but chose to instead. As someone who works in business development/sales, I thought Dylan did a great job by reacting quick and confidently in helping out a loyal BraunAbility consumer. I'd love to see this get moved up the totem pole for Dylan's benefit. Too often employees lose the personal touch and only focus on the needs of the business. Dylan truly "gets it." Tip your cap, Dylan!
We are glad that Dylan was able to assist you with your concern. BraunAbility is built on putting the customer first. We will make sure Dylan see's your review.
Reviewed Jan. 9, 2019
BraunAbility Derogatory Review. In Oct'17, I purchased a pre-owned 2007 Toyota Sienna Limited Van w/ motorized folding Braun ramp. Aesthetically, the van was in excellent condition inside & out. I paid almost $500 for a mandatory dealer safety inspection. All doors and ramp worked properly before I drove off the lot.
Problem #1: Two months later, the ramp-door won't slide back in fully locked position & ramp won't deploy. Also, I got dashboard engine warning lights and error codes. Solution#1.1: Mobility Works said the interior carpet panel on the door was rubbing against the outer vehicle body and affected proper function. Although they readjusted the panel, the door operation has a 50% success rate of fully opening. Now, I have to manually assist to push open the ramp-door from the outside so the ramp will deploy. It's a real pain!
Solution#1.2: Mobility Works told me the code is regarding camshaft settings. I found an online method to reset the warning lights using the odometer button, and they went off. These lights could have been reset before I bought the vehicle. Who’s to know? Problem 2#: The driver side rear sliding door won’t fully open in the locked position. On one occasion I opened the rear sliding door for my 2-1/2 yr old son to exit and the door unexpectedly closed on him while he was holding the pillar and stepping-off. Very dangerous! Nothing safe about utilizing that doorway!
Solution#2.1: On Jan 4,’19, I was charged $177.00 for Mobility Works to tell me the motor & cable that control that sliding door function is an OEM Toyota part and they would not take responsibility for it. Although I paid for a mandatory safety inspection on a pre-owned vehicle, the malfunction findings of this door operation are not the responsibility of Mobility Works. Then why did I buy a pre-owned mobility van from an ADA vehicle dealer if I’m not getting a fully operational and safe vehicle?
Problem #3: Once I manually assist to push open the ramp-door and the ramp deploys, the ramp would sometimes unexpectedly fold-up again. My 91 yr old mother was approaching the ramp in her power-chair when the ramp unexpectedly went back up after touching down. Since she was moving forward when the ramp was closing, she was in fear the ramp may drop back down on her knees. A very scary moment!
Solution#3.1: On Jan 4,’19, I was charged another $177.00 for Mobility Works to tell me they found “ramp motor hardware was loose” which would cause the cam to come off switch and cause the issue. The Tech tightened the ramp motor hardware, and verified the adjustment of the ramp full out switch, and the full stowed switch. Tech cycled the ramp and door 20 times without failures; however, after I picked up my vehicle and drove home, the first time I deployed the ramp it came right back up again. Problem NOT fixed. Mobility Works is asking I bring the vehicle back again for another inspection and trial repair. Waste my time!
CONCLUSION: I called BraunAbility in hopes to speak with a senior technician so as to discuss what the problem may be with the ramp-motor issue. I couldn’t get any further than speaking with a customer service supervisor. She was blaming the malfunction on the age of the vehicle. Mobility Works also blamed the malfunctions on the age and mileage of the vehicle. When Mobility Works sells a pre-owned vehicle it’s represented as a fully operational good quality and sound vehicle.
QUESTION: If the later excuse for malfunction is to be blamed on the age of a BraunAbility pre-owned vehicle, then why is Mobility Works gladly reselling these pre-owned mobility vans to new consumers? They’re taking our money on an overpriced used vehicle, since it’s modified, and setting us up for failure. Then they charge $117.00 to re-inspect each discovered subsequent complaint on the vehicle. BUYER BEWARE OF BRAUNABILITY - MOBILITY WORKS PRE-OWNED VEHICLES. Neither BraunAbility nor Mobility Works will take responsibility for any malfunctions. You will have to pay make repairs.
BraunAbility is sorry to hear that you are experiencing issues with your 2007 Toyota vehicle. BraunAbility is willing to work with your certified mobility dealer to troubleshoot the issues you are experiencing with your vehicle.
Reviewed Jan. 4, 2019
Thanks for the fast service in sending me the service manual. It is very helpful to me to understand the working of our van and lift. Any significant work will be done by the dealer. I hope you have a very good year.
Theodore, We're happy to assist you with locating the correct maual for your lift. Thank you for choosing BraunAbility!
Reviewed Dec. 31, 2018
We are very pleased with our van. It rides a bit heavy but seems five on the road. I want to keep it serviced so all works well. Not sure what I would do if it broke down. Independence is priceless. Thanks.
Gerald, Thank you for the review. Your local mobility dealer would be able to service any conversion issues and perform maintenance in the future.
Reviewed Dec. 28, 2018
Tristen ** was a great help in my understanding of the process and what my purchase options were with respect to dealers in my vicinity. She was exceptionally responsive, empathetic and reassuring. She is a great asset to your company. With her help I was able to establish realistic expectations and have a better understanding of my options.
Fred, Thank you for your review. BraunAbility is always striving to provide world class customer service. We will make sure Tristen see’s your review.
Reviewed Dec. 13, 2018
HONDA Odyssey Adaptation. The only issue is the seat belt if you want to position the wheelchair in the second row. It’s not long enough to secure the passenger. Other than that issue, RKJ I am very happy with the conversion and would recommend your company without hesitation.
Thank you for the great review! We are glad to hear that you are happy with your conversion. When it comes to the seat belts on our conversion we do make seat belt extenders that you can order at your local mobility dealer to make it reach farther.
Reviewed Dec. 13, 2018
Although the repair took around two months (which became challenging), I was wholly satisfied with the support we received from BA (Dylan). Two problems I saw; in 2016, two authorized service businesses both failed to check further about the problem which turned out to be a recall item. When I have my other cars serviced at their respective dealers, this is automatically checked first thing. Then, I would have thought, it being a recall item, a protocol would have been in place to fix it. No one seemed to know exactly what to do and it took 1 1/2 months to find someone to fix it. That all being said, job well done and we're happy to have the van back.
David, It sounds like your situation was unique. We are sorry to hear that the issue was not resolved sooner. Thank you for your feedback.
Reviewed Dec. 12, 2018
I requested a little more Technical info on my Vangater II lifter that I purchase new some time ago. I frankly was not going to call because I thought it would only get very limited info. I was wrong and have to thank Braun for the customer service I was provided by a Mrs. Carrie ** and the two people that recommended me to call. I am planning to purchase my 3rd handicap van soon and Braun will be on my list.
Thank you for the great review Kenneth. We are glad that Carrie was able to assist you with the questions on your Vangater ll lift. We appreciate your loyalty! Feel free to contact the BraunAbility Customer Experience group if you have any questions on with your current lift or new vehicles.
Reviewed Dec. 9, 2018
Very good job on our Chrysler Pacifica. Love the infloor ramp. Much better than our foldout ramp in the three prior Braun vans we have owned. The foldout foot bench for the rear seat is great for passengers. Van is much quieter than our previous vans. No rattles.
We appreciate the great review! We are so glad that you chose a BraunAbility vehicle again to meet your mobility needs.
Reviewed Dec. 7, 2018
Had an unusual loss of a part on our new Braun Conversion Van. The support from dealer all the way up to the factory level has been fantastic. This is our third Braun conversion van and we continue to be pleased with the vehicle and help that we have received resolving this particular issue. Thank you to MobilityWorks (Dave & Jim), and Braun (Terri & Carrie) for your diligence.
Brian,Thank you for being a loyal customer writing this awesome review. We hope you enjoy your new van.
Reviewed Dec. 7, 2018
I purchased my van thru FastServ Medical West Monroe, LA. Chris Mayfield. Chris and her staff are excellent dealer to do business with. I called and made and appointment to fix recall and it was completed with an hour and half. This dealer goes out of their way to make sure everything is taken care of to your satisfaction. I would give them six stars.
Billy, I agree Fast Serve is a great BraunAbility dealer. Glad that you are pleased with the service provided.
Reviewed Dec. 5, 2018
We have bought other vehicles but found BraunAbility to be the most reliable on the market. Our challenge is not with BraunAbility it is with the company we bought the Van from. In the future we will still buy a BraunAbility vehicle just from a different sales organization.
Daniel, We are glad that you found BraunAbility to be the most reliable. By working together, we can keep you and your loved ones happily and safely on the road for years to come.
Reviewed Dec. 5, 2018
The big surprise came at the credit union. The van is financed as a USED vehicle. After all is said and done I didn't get the dealer incentives and ended up paying above Blue Book value. I can overlook some of the rattles and vibrations, but I feel that there must be a way to come up with competitive pricing for the van.
We are sorry to hear that you didn't understand that you were purchasing a used vehicle. This is by no means reflective of our dealers or BraunAbility standards of customer service. Please feel free to contact our customer experience group (800) 488-0359 for any support on your new vehicle.
Reviewed Dec. 4, 2018
I had 2 issues with my 2014 Toyota Siena Braun Ramp Van. The problems were under vehicle corrosion which I and Main Mobility agreed to be premature and a flaw design. Said vehicle has low mileage and I take exceptional care of it. The vehicle had a rust preventative treatment at time of new purchase. I reached out to Braun and spoke to Dylan ** whom made arrangements with Main Mobility in Clarence NY to Pay for repairs. Main Mobility did an excellent job and I am very happy that Braun did the right thing covering the cost of repairs. This is my second Toyota Braun Ramp Van.
Thank you for the review Thomas. I am glad that you were able to work with Dylan at BraunAbility and your dealer to get the concerns with your vehicle resolved.
Reviewed Nov. 28, 2018
My overall experience at BraunAbility, was excellent. The whole staff, did their job to make me feel comfortable. Chris **. in Pensacola, Florida did an excellent job as my Salesman to train and sell me my disability van. I would recommend this company to any of my Friends and Family. My life has changed, and I can be independent again.
Deborah, I am glad that you had an excellent experience with the purchase of your BraunAbility vehicle. Our goal is to help make life a moving experience for our customers.
Reviewed Nov. 27, 2018
Brake warranty repair and redo - Work was done at the new Little Canada site, quickly, the easy lock which is no longer used (husband deceased and chair is mounted over easy lock) was silenced. Thanks. Next am clear light yellow puddle on garage floor at and behind driver side rear wheel. Called head Braun office. Ok to have van taken by lift truck to burnsville site for redo, and returned to me by eve. Thank you for covering the cost of the redo. No further leaks noted, also checked by local Chrysler dealer when 50,000 check up done, all looks good was the report.
Judith, We are certainly sorry to hear that you experienced an issue with the repair performed. But we are glad that it was quickly resolved for you. Thank you for feedback.
Reviewed Nov. 27, 2018
Was friendly and helpful in helping me with several question I had involving both my old and new Sienna vans. Each question was address in a timely manner and addressed the issues. Would recommend them for conversions in the future. Very knowledgeable.
Wow Bruce! We are so blown away by your review. It made our day here at BraunAbility.
Reviewed Nov. 9, 2018
Excellent, rapid, personal service. Got me my adaptive vehicle to the hospital days before I was discharged. Grace and Paul are extraordinary from SV&M! Almost all paperwork was taken care of and the process was seamless, except for the handing over of the check :).
Alexander, Thank you for choosing BraunAbility. We hope you enjoy your new BraunAbility Toyota Sienna.
Reviewed Nov. 5, 2018
Due to my second shoulder surgery, my doctor told me I had to change the way I load myself and my chair. I have never been a "van guy" and have always just made do with two door, long doored cars, such as the Chevrolet Monte Carlo and the Ford Thuderbird. With the help of the Louisiana Rehabilitation Services, I was able to purchase the MXV and it has truly changed how much I go and where. Just last week, we had terrible storms come through our parish (county to y'all). With my MXV, I was able to go the scenes of a lot of the damage and even gave an interbiew from the vehicle. The only real complaint I have is the cup holders are not deep enough. Otherwise, this is a fantastic vehicle that I highly recommend!
Tommy, Sounds like the MXV is a perfect fit for you! Thank you
Reviewed Nov. 2, 2018
Purchased 2006 FordF450 minibus with BraunAbility lift that will not function. I need it to work. Called in and Carrie was very helpful with options to get lift operating again. I received service manual and operating manual. Lift in good shape.
Dennis, Thank you for sharing such a positve experience.
Reviewed Oct. 30, 2018
Terri at BraunAbility is awesome! I requested an owner's manual for a used older "Crow" lift that my mother in law purchased a used conversion van. Mom needed my help but I am four hours away and couldn't even go look at it. Based on Mom's description, I knew it needed some basic maintenance but there weren't any manuals in the van so I went to the Braunability website and filled out the online help request. That was on a Sunday night. At 08:08 Monday morning I had an email from Terri offering help and needing some details like model and serial numbers. Fortunately I was able to get a photo of the Crow Manufacturer Plate. Then in less than 30 minutes, Terri answered all my questions AND sent all the manuals I needed. Thank you!
John, Thank you for your lovely note. BraunAbility strives to provide world class customer service. We will make sure Terri see's your review.
BraunAbility Company Information
- Company Name:
- 631 West 11th Street
- Postal Code:
- United States