BraunAbility Reviews

In order to get a repair done that we had sent email, pictures and phone calls to the agent here in Warner Robins GA area to no effect. We had to notify You in order to get pressure on them to get the parts and schedule a time to do the repairs. Once done they did a good job but still have passenger seatbelt light come on which is related to the rear which was modified for the wheelchair adaption.

Alex was very helpful and kind. You can hear it in his voice that he wanted to help me with my request. He sent the items I needed within minutes. He was very clear on the items needed. Thank you so much Alex.

I am the unfortunate owner of a 2016 Braun (dis)Ability Honda Odyssey van. My previous vehicle was a VMI van. I had the VMI van for over 10 years and 60,000 miles with only minor issues. The Braun van has had major issues. This vehicle has less than 40,000 miles. The two major repairs were the actuators that lower the van and the sliding door track mechanism. The sliding door literally resulted in the door almost falling off. It was undriveable and needed to be towed. The repair is in excess of $3000 with spare parts being approximately $1500. The cost isn't the only issue. I have been without a vehicle for 2 weeks and no completion date is available yet. Braun does not keep the roller tracks (a known issue) in stock. They have to get them from Honda and rework them. That process was suppose to take 2 weeks, but Braun did expedite them to one week.

Back up camera wire issue. I guess it was something to do work when handicapped package was instead it didn’t show the lines in the back red, yellow, green and didn’t beep when backing up so it took awhile to figure it out.

April was very concerned and kept in touch throughout the process of getting fixed correctly. Not many keep in touch through the process but she was on it!! I would highly recommend working with April for any needs. She is happy to explain everything, and also ask the questions needed.

I bought my Traverse approximately 1 1/2 yrs. ago and it was one of the worse mistakes I have ever made. I have a 2023 RS model FWD with the power in floor ramp. Before I even drove it off the dealership lot, it bottomed out. The vehicle is constantly bottoming out no matter how easy I take it in areas of concern. The last time it bottomed out it knocked the exhaust system loose, and it started to drag. It took 2 months to get the specialty parts from Braunability. I will never buy another one.

The Braunability in McAllen has been an absolute pleasure to work with. They are effecient, knowledgeable, and informative. My husband and I live in Corpus Christi and recently purchased two vehicles from them. Manuel and Marisol were absolutely the most helpful, on time and made this whole experience so easy. Thank you McAllen Braunability!! I would buy a vehicle from you anytime.

I was having an issue being reimbursed for a warranty item that was repaired by the Chrysler dealer. Once I contacted Alex ** at Braun he collected the pertinent information information, quickly researched the claim and kept me informed and issued reimbursement.

A Honda representative told me that I had to remove all the accessible equipment and reinstall it after the recall is completed for it to be done. Between Nicholas and Mobility Works they helped this situation to be resolved so the recall was completed properly at no cost to me.

Brittany listened to my problem and requested relevant information and followed through with me on the complete process to handle my problem and concerns. Brittany was very professional and working with her was a pleasure. Thank You very much.

I would recommend BraunAbility. My wife doesn't really like to drive the van. She says it's too top-heavy and doesn't drive very well but I drove it. What I noticed is it doesn't slow down very well going down a highway. We live out in a rural area and on the way to town, there's like a 90-degree turn. I slow down and it slows down till you get to the point where you got to turn. After that, it's not very good. It doesn't wanna slow down. So, it's almost like the brakes aren't that great in the front. They said they went all through it and it's all factory brakes. I used to be a technician in a garage, and it feels to me like they didn't turn the brake rotors. It doesn't have very good stopping power at low speeds. Other than that, I like the ramp and how the seat moves around so I can get behind the wheel.

Our BraunAbility van that we purchased in March of 2020 was having the manual ramp becoming hard to slide in and out. Both Nick ** at BraunAbility and Nick ** at American Bus in Cincinnati (where we bought it) were great at calling us back, keeping us informed, getting parts together and retrofitting the ramp.

We have a 2022 Pacifica Braun van and my husband's tall and in a wheelchair and it's a little bit bigger. Everything seems to work fine and we like it. We've had Braun products for probably 20 years or more. The ramp is great though it gets a little bit loose where it folds up and then it rattles with the door. But other than that, we've had nothing done to it. Before we got a van, we had an old one and we had a seat put in that would go down and then I had to load the wheelchair in the back. And this has improved. Now, we can go places and do things and he has plenty of headroom. He can sit straight in it. It's just been a wonderful product. We go to Siebert in Iowa City and the reps are fabulous. I can highly recommend them to anybody.

It's difficult getting my husband secured. It's tight. That's the only thing. Because we got an auto-locking and the ramp is noisy when we were driving. Also, I have to watch out for the running boards whenever I make tight corners around curves. But it drives fine. BraunAbility enabled us to get my husband to doctor's appointments and to the hospital once when he needed to go.

I was comfortable being in the BraunAbility vehicle. But my husband was miserable. His chair sat a little high and it was a long ride. And he wasn't doing good. But so far, it's really nice. I've wondered often if I could put larger tires on it. Every time I turn into a parking lot, to go to the grocery store, the bottom scrubs. I don't know if it would still work as well that way or what. But I’ve been satisfied. Their customer support has been wonderful too.

I was very pleased with my experience with BraunAbility. Everybody where we bought from was fantastic, from the support staff, to the gal that answered the phone. The salesperson was very knowledgeable too and they carried through on everything. Somebody came to the house because we had the seat taken out. My husband drove into the thing and it locked. The guy spent a good bit of time when he came. Everything was very helpful.

My son's been in a chair for about 17 years and this is the third van that we have purchased from BraunAbility. We always go through the car person, Access Mobility. We got a ramp that comes out of the van and if I were going to redesign it, I would put a little bit more traction on the ramp so the wheels of the chair can get a better grip going up it. And I would make the size of the ramp a little bit higher to prevent the chair from going over it. Also, $40,000 just to make the van into something that's usable is a little bit high. We happen to be with the VA, but I feel bad for the normal person that has to go out and pay $80,000 for a van. Other than that, we don't really have an issue with it.

I had a 2019 Toyota Sienna that was done by BraunAbility. I traded that in and got a 2023 Toyota Sienna Hybrid that was also done by BraunAbility which I'm very pleased with. The product looks and performs better than the alternative. My van was converted to hand devices so that it improves my independence as far as being able to drive some, too, and do things that I am still able to do. It makes me functional.

I purchased a handicapped-accessible van and the quality is very good. I like the big screen in the front that I can read and it's very easy for my husband to use. Also, the customer support is excellent. They're very accommodating to me. Their rep brought the vehicle to me so I didn't have to go 40 minutes away to get it and they let you plan your service dates ahead of time. I have one coming up and it's all very good that I can keep that vehicle in good condition. When people are looking for a vehicle, I always say that I like Braun and they're the best.

We bought a Honda Odyssey from BraunAbility that we converted from into a ramp-accessible minivan. Then recently, we bought an accessible minivan that was already converted and had hand controls added. All our experiences with them have been very good. In my Honda Odyssey, all the controls that I had to mess with to unlock and all were on the right side. Now, all the controls are down under the dash on the left. And I've got the door there, the steering wheel, and the arm on my chair. So, they're a problem. I get to them because I have to but I liked it better when they were on the right side. It might be due to how the Toyota Sienna dashboard is designed that BraunAbility had to put them on the left. Other than that, the quality of BraunAbility's products is very good. With them, I get to come and go as I please and I don't have to depend on my husband to drive me.

BraunAbility helped out a lot to get me into the van that I'm in now. They did a lot of research to get me into it. I feel good about the product. It gets me back and forth to work every day.

We purchased a wheelchair-accessible van from BraunAbility and I like the quality. My husband is handicapped and it helps us to be able to take him back and forth to his appointments. I like their service department too. They follow up. They start with you and go with you to the end of it, helping to make sure you make the right choice.

The van I purchased from BraunAbility is of good quality. I like that I can get out and go when I need to go where I need to. It's a blessing. BraunAbility is excellent. People need to check into them.

I bought a Chevy Traverse from MobilityWorks and I got problems with the van that I got. When I told the dealer about the issues I was having, they sent it off and sprung it back. But it still had the problems. And when I called them, they caught an attitude. So I called BraunAbility directly and that was when they said they were going to trade out my vehicle. It was agreed upon that they would give me something comparable to the one I had and if it wasn't the same price as the one I had, they would give me cash back.

I purchased a Honda Odyssey van that was modified with BraunAbility wheelchair accessibility equipment. The whole vehicle is wonderful. The ability to enter and leave the van is very important to me. I got the package where a ramp comes out and the van kneels to load it, so I don't have a high incline to go up and I like that a lot. This is far above the quality of the previous vehicle I had. But there's a piece at the door I catch a lot of the times and it comes off and has to be repositioned. Also, I find that the door of my van doesn't open quite enough to clear the ramp. And it's entirely too expensive. The van is a $40,000 van that I paid almost $90,000 for. From a handicap person's perspective, I already got a problem and it cost me double the amount to buy a van so I can travel. That's a jab into the heart. Other than those, I've been very satisfied with it.

I'm happy with the van. I have the ability to be mobile with it. It has the seat adjustment and a lift. It also has the knob for the steering wheel.

The new van is quite good. In some ways, it's even easier to use than the van we had before. The lift technology is very interesting and good. It's been great. The buying experience was super great. The dealer was awesome.

We’ve purchased multiple times from BraunAbility and every one of them has been great. The Chrysler Pacifica gives a little more room inside for maneuvering my husband’s wheelchair. It's got a fold-up ramp, which has a little bit more of a lip on the side. So there is less chance for him to steer off of it and get hurt. For me, it's got heated seats and a heated steering wheel, which are very nice to have. I can press a button and start it from inside the house and get it all nice and warmed up so he's not getting into a cold vehicle or having to sit in the car while it warms up before we can go anywhere. So, it’s all good. We're very happy with it. We used the customer support in Florida a number of times before we moved here to Tennessee and it was spectacular. We weren't thrilled with the one here in Tennessee the first couple of times but they got new management and it is wonderful as well as everybody who works there.

When we first purchased, it was a long time before I got the vehicle in my possession. I had to wait a little more than two weeks for all the stuff to be added to the truck. Once the vehicle came, the guys at MobilityWorks showed me how to use it, and they explained everything. I've been using it ever since, and the other day, the sliding door wouldn't close, but after about five tries, it started working right like it was supposed to. I wasn't sure if the problem was because of the level that I was on, and I wasn't able to figure that out, but since then, it's been okay. Everything is working fine.

I purchased a modified van for my disabled daughter from BraunAbility. I liked the salesman I worked with. However, one day, I was driving and the van just died on me and that scared me. Originally, when we looked at it, it was a manual lift, then they made it motorized for me. I don't know if they had done something. When I called them, I felt like no one wanted to take responsibility now. They were like, "It's Chrysler's problem." But Chrysler didn't respond to me. It hasn't happened since and it's been running fine now. So I just dropped it. I also feel like, on occasion, the whole electrical system to me is a little janky. Sometimes my Android Play works and sometimes it doesn't. It's very hit or miss.

I purchased a BraunAbility van and getting set up was easy. We went to the Veterans Affairs and they measured and made sure what we needed as far as a ramp in the van. In my case, I needed a ramp and a chair that would spin around 360, so I could transfer from a wheelchair to the driving seat. It's my third BraunAbility vehicle and I would tell others 100% that they could trust BraunAbility's product.

BraunAbility's customer service is great. But I haven't had the car for a year and I've ran into all these issues that doesn't make the car handicapped-accessible for me. So, thank God I'm not driving it. But what if I was and I couldn't close the door? Or what if I was driving it and my hand controls go out on me? How would I drive the car? They kept telling me to bring the car there, and they kept resetting stuff. I'm fed up with the reset. I need them to fix my car.

The Chrysler Voyager has impacted the life of the person I'm serving, provide freedom in the car and it's spacious. I like the make of it and the ease of use. The quality is high, which is why I wanna go back and get one more. We have an assurance that if we have an issue, we just call the people back in BraunAbility and they would take the cars in.

We purchased a 2018 Pacifica BraunAbility van from MobilityWorks in Madison Hts. MI. in Nov. of 2022. We have had nothing but problems with it since. It has been in for service over 10 times since we bought it with 13300 miles on it. A few months after we bought it, we took it up north in Michigan and ran into a snowstorm. We parked it at our hotel. An hour later I was paged and told my alarm in my van was activated. When I went out to check, the alarm was sounding, lights were flashing, power doors were trying to open and other wild things were going on. When I would turn off the alarm and lock car and start to walk away alarm would keep going off. I had to leave car doors open all night to stop alarm. In the morning van was dead. Had to call a tow truck. He had a hard time starting it but finally did. We had to drive home with no heat, lights, radio. All the time wondering how I am going to get my wheelchair bound wife out of the van if it dies.

My mother's wheelchair-accessible minivan was amazing. BraunAbility did a great job of getting everything we said we wanted and needed, and exceedingly quickly to help us prepare for this next stage in my parents' life. BraunAbility was available any time we called and kept us up-to-date as to how quick everything would come and when it would be expected to be delivered. The rep brought the minivan to my parents' house and trained us on everything and it was great. The minivan gave them a lot of independence. They can now go and do things by themselves. My mom is 5'1, but she can get my dad in and out and get my dad locked in and secured all by herself, which is amazing.

We have a minivan with the seat removed for accessibility and a ramp. It works fine. Although, every once in a while, the ramp comes up and the door doesn't close. But we just push a button again and it comes close. It's not a big problem, but it's something I'll mention when we have our checkup in a few months. I've been in a wheelchair for 45 years and I've used Braun many times in the past. Braun has always been a name that I knew I could trust.

I've been dealing with BraunAbility for 12 years and this is our second vehicle with them. The person that we dealt with was so helpful and when we have issues with the vehicle, they work it through and try to help us. It's expensive to have the vehicles that we have but they're good people. They know it's tough on families so they try to help us. They give us a vehicle to use if there's an extended time on the repairs.

I purchased an adapted vehicle and it has a ramp, hand controls, and power seats. The quality of the product, particularly the stuff that had to do with Braun, is very good. We've pretty much always had Braun equipment and the company that we've been working with has done a very good job of taking care of our stuff and meeting its needs pretty quickly.

I purchased a wheelchair-accessible van and my experience was very good. The salesman was very good. I like the ease of getting the wheelchair in. Sometimes it's hard to get it all hooked up. I could hardly get it in or unhooked and the rep gave me an extension. It is quite expensive but you get what you pay for.

Three months in and everything's working, so far.

Although I like the car, it does not work! The battery continues to die. The answer I get is because it is a Toyota hybrid. It has to be driven on the highway and too often. I only have 1200 miles on the car. Now I have to get a new one. And spend more money Than I ever intended. When speaking to the Braun representative, they said that everyone I spoke to was correct, the van has to be driven quite often in order to keep a charge. Why wasn’t I told that before I bought it?

BUYER BEWARE. PLEASE DO NOT IGNORE RED FLAGS AND YOUR INTUITION AS YOU WILL READ I DID. IT IS LONG BUT VERY DETAILED. The experience will make more sense if I tell you a little about my unique situation first. I have a handicap son that is 7 years old. He has a trust account set up funded from a life changing event that he suffered at birth. By law, his money has to stay in probate court or a trust (we chose the latter). When we do decide to make a purchase out of his money the trust advisor usually helps with the situation.... or in this case tried. He set us up with the manager of mobility works and this is what happened.

I bought a 2023 Chrysler Pacifica for $83,000.Which is a BraunAbility conversion. This is my 2nd van from Braun. From day one there has been a sound from the muffler which fills the cabin with a low drone sound at certain RPMs and speeds. Braun states this is characteristic of the vehicle. After searching the internet, there is a condition called muffler drone, which is the engine and exhaust system is vibrating at incompatible frequencies and can be fixed. When they converted the van, they had to rework the exhaust system and I am sure a different muffler system which is the problem and Braun will do nothing.

My mom is disabled and uses hand controls in her 2009 Toyota Sienna Rampvan, upon driving it as a non disabled person I was coming to a stop and using the normal brake pedal. In doing so as I neared my stop the gas pedal was engaged by the hand controls. The hand control moved forward as it should when applying the brakes but then suddenly jumped downwards which is how the gas is actuated. I was lunged forward into traffic and nearly got t boned by another driver. I took the van home and attempted to recreate the issue and was 100% successful at recreating the event again and again.

Spent 115k on a brand new Traverse door has been nothing but a problem since day 1. Been waiting almost a month for a callback from the dealer or the 2 different Braun customer service reps. Have spent over a quarter million dollars with this company and this is the treatment I get. Unacceptable, will definitely be shopping elsewhere for our next vehicle.

My muffler began failing just before the warranty expired but family health issues kept me from dealing with it right away. Also, it started as a fairly small rattle so it was tolerable for the time being. Once I had time to have it looked at by my muffler shop, they pointed out that it seemed to be a custom muffler so I later brought it up with the Braun dealer. They contacted Braun and were told that the muffler and repair would be covered by warranty because they knew the mufflers were an issue. After not hearing from Superior Van for a while, I called them and they said Braun changed their mind and they would not cover it. Eventually I reached out to Braun myself and got in touch with Brittany who was very pleasant and professional. She heard my complaints and made it right

I have had a BraunAbility adapted Chrysler Pacifica since 2021. It is set up so that I can drive from my wheelchair. I like this feature but absolutely hate the process required to allow someone else to drive since there is no way to simply move the passenger seat across. Recently, my son drove us and by accident bent the plug on the passenger seat while dragging it into the house. About a week later, I began getting scary dashboard messages indicating engine malfunctions. To make a very long story short, it took nearly a month and over $2,000 to find out that the broken plug sent the Pacifica's computer system into insane malfunctioning. The replacement part wasn't sent to Drivemaster (where the work was finally being done after two failed attempts by regular mechanics) until a week after issue was diagnosed for reasons I will never know.

Thank you Tracy for a fantastic conversion van, It will be great for both scooter and power chair. And I can drive again!. She was very patient to make sure I could enter and exit the van. I had to have a couple parts repeated and it was so easy to understand.

I purchased Toyota Sienna in 2022 that was converted with funding from OOD with handcontrols, easy lock, and foldout ramp 2021. I purchased the van. This was new conversion products by Braun. anyone who has engaged in the process of working with state/federal agency on getting a van conversion knows it's a journey in and of itself and it can take 2 years...

My BraunAbility 2021 Toyota had multiple pieces of interior trim misaligned. Very sloppy fit and finish, contrary to Braunability’s quality marketing claims. To their credit, these pieces were replaced and properly re-installed. The passenger side Braunability lower door extension did not meet up with the weatherstripping, leaving a hole to the outside, with resultant road noise. Braun screwed a small piece of metal to their door extension to close up the hole. There is something wrong with the engineering design of the door opening/door extension that caused this problem, the screwed on piece of metal fixes the problem by patching it up. I guess this is the result of their “55,000 engineering design hours” that they advertise.

More flexibility in interior color options. Need to have an option for a small console for drinks. Current drink holders severely impact access & transfers. I hope to have a console designed in the near future and will send you photos when that happens.

We are very happy with our vehicle. It has made such a difference in caring for our youngest son who is 10 years old and W/C dependent. Our dealer Mobility Express, and our sales (Paul) and service (Daniel and Josh) staff have been amazing! Our only issue is ongoing issues with the A/C, but we are confident that our dealer along with Braun Mobility will resolve any and all issues.

When we received the car the seats were used and old dirty. I paid $4,485 for used seats and This is some of the crappest work I have ever seen. BAD WORK, unstained, Money throw up a HOGs **! Bill **.

This is my story. February 15, 2019 I got a infection called cellulitis. By March 28, 2019 the infection took my left leg. I was in the hospital for 2 weeks then off to rehab first week of April 2019. Healing and rehab learning how to walk again. June 21, 2019 I'm going home doing my rehab in Columbus Mt. 14 miles away things are going good. 4 months later I get the infection back. January 2, 2020 back in the hospital another surgery. 6 days in the hospital. 6 more weeks of rehab and antibiotic. Going home February 13, 2020.

Great customer service, fast response, kept in touch the whole time van was being worked on. Clean facility, went over everything in the van, and we had to demonstrate what we learned before we left which was great. Will recommend to other special needs families.

Purchased a wheelchair van, have tried to buy an extended warranty for the last 3 months & all I get is the runaround. They say they will call me Bach & never do. I've talked to sales, sup & manager.

Mike

We have had a great experience with getting help from Braunability during the decision making process. Customer support over the phone and Matthew via email have both been very helpful, informative, detailed and timely. We are also impressed with our vehicle purchase, the 2020 Toyota Sienna powered side entry fold out ramp. Plenty of space for wheel chair turn around in the 2nd row as well as large cargo area in the trunk. The spare tire hidden under the trunk floor is especially appreciated. The solid fit and finish of the conversion as well as the good ride quality and low noise level with the conversion will provide us with many years of enjoyment and reliable transportation. I highly recommend Braunability.

Had excellent contact with national company as well as local agency. Extremely attentive to my personal circumstances as I evaluated my options concerning vehicles. The local people were personable and patient as we completed the transaction and prepared the vehicle for me. This is my second transaction with your local agency. Each was of a more significant nature -- and was more satisfying. Thank you!

I have never been more pleased with the service I received from Carrie **. She called me back within an hour of me leaving a message. She said she would open a case, review my email and render a decision. She did that in less than 24 hours. And I believe the decision was correct. Carrie was amazing! ALL customer-facing reps should be like her!

I encountered a problem when I brought our BraunAbility Sienna van to Toyota for a fuel pump recall. The service dept was under the impression that the recall was not covered since the gas tank was change during the conversion. This caused a delay in the service. I called Braun and Tristen solved our issue immediately. Quick, professional services with a smile!

I called Braun customer service using a phone number found on website. After zero wait time I was connected to Carrie **. Carrie was very pleasant and patient with me as I described my needs and was quick to offer a solution. Thank you!

This has been a rough season for our family. I had to figure out how to get a van for my young husband and still make sure the needs of my young kids were met too. Sam put us at ease, made the whole shopping experience easy, painless and might I even say joy filled in an expectedly stressful season. I can’t say enough!!!

The conversion of my brand new Sienna chassis appears to be well done - it is certainly more refined than the conversion for my previous minivan. I look forward to using the improved features in the months ahead! Hope BraunAbility will consider electric minivan conversions going forward!

I concern about safety for mini van (BraunAbility makes ADA mini van VERY lowered BODY sitting). I like Honda Odyssey 2019 EXL or, Toyota Sienna, but body sits VERY low. It hits speed bumps. I have brand new car, 2019 HONDA ODESSEY. EXL modified BraunAbility and still repair free warranty. United ACCESS told avoid speed bump, but the other day I went to AZ National GUARD (ID check points). There were many speed bumps, unavoidable. I feel unsafe this car, and asking to trade in or offer cash, by either manufacturer or GM (United Access).

I was looking for information on my Chair topper, and Alex was able to easily provide my with a user manual. Quickly, and knew what I was talking about even when I did not. And he did it in one contact. Unfortunately he is unable to sell me the parts needed for repair, but did suggest a few local dealers. Great service. Good products, would recommend to anyone.

Big thank you to Carrie ** for sending out the black badging for my Pacifica. She granted my request. Now it matches the Chrysler badging! Very satisfied with how my Pacifica came out. I receive compliments all the time. However, I'm having an issue refueling and my local dealer can't figure it out. I'm hoping it gets resolved soon.

We needed to know the total weight of our Braun handicap van for shipping purposes. We are moving from MI to AZ. Tristen went to great lengths to get this information. She was professional, thoughtful, caring and concerned. She understood exactly what we needed and was able to find the answer. Her demeanor was extremely pleasant and she made us feel welcome and valuable. We are Braun customers and really appreciate you!

I contacted customer service about a ground clearance issue. Very quickly I was contacted back. I was offered a solution, a lift kit for the front end of my Chrysler Pacifica. It was very quickly install by the dealer. The whole problem was resolved in a matter of days. The follow-up from customer service has been excellent.

I have called service a few times but no one was able to address my questions as thoroughly and thoughtfully as Tristen. She was patient and called me back when she was able to research my problem. Very grateful for the effort!

Kolar Toyota didn't have the instructions yet on how to replace the fuel pump on a modified van. I called BraunAbility and spoke with Alex. He contacted Kolar and gave them the needed information. He called me back to let me know I could schedule an appointment. The fuel pump was replaced yesterday with no problems. I no longer need the van, because my husband passed away in May. I can sell it now, because the fuel pump has been replaced. Thank you so much. Kathleen

Online chat was friendly and easy. We just received a minibus with a Braun lift and we needed the service manual for it. The website listed all types of manuals for the model number I entered, so I started a chat session. Alex was very helpful in emailing me the correct service manual for our lift.

My husband passed away and he was so happy having the chair topper. It made everything much easier for him. Now that he is gone I would like to make someone else happy owning the car with the chair topper by selling it to them. I took good care of the car and the chair topper. It worked beautifully and still does.

My airbag light was on in my 2015 Dodge Grand Caravan. I called Braun and they helped me set up an appointment with my dealership. The airbag light was fixed in a couple of hours. Great service throughout the process.

When the Toyota dealer refused to service the recall, your agent called them and told them how to do it. Will see if it worked. Have made a new appointment for Sept 15th. SHE WAS RIGHT ON AND VERY HELPFUL. ALSO CALLED BACK TO SEE IF THEY HAD CALLED ME..WHICH THEY HADN'T.

Managed CSRs in a fortune 500 company for 25 years. I know a good csr when I hear one. She had: Outstanding voice skills. An amazing enthusiastic attitude, you can hear her infectious smile. A sincere desire to assist consumers. Great command of product knowledge. Great delivery even when the answer was "no", lovely empathy. Perfect follow through. You are lucky to have such an asset,. I would love to have had her and a hundred just like her on my team. Use her as a trainer, she is a perfect role model.

I had located a selection of docs on the BraunAbility website but wasn't sure which were applicable to our units. I simply called the toll free number and Alex took my info and I had the correct manuals in short order. I respect a company that takes care of end users so well. Many thanks again.

This is our 3rd BraunAbility conversion, and we will NEVER use another company! The quality of the conversion is excellent, and any necessary service has always been handled quickly and effectively. 2010 Toyota, 2014 Honda and now 2020 Toyota—the new van is so solid and drives beautifully! Thank you BraunAbility for continuing on with founder Ralph Braun‘s legacy!!

Carrie ** answered my questions about lift capacity and kindly sent me an email with the owner's manual attachment. Excellent customer service! She was so kind. You just don't get good customer service Carrie provided very often. Thank You Carrie. :)

A very capable enhancement to my van. It enables me to transport my daughter even when wheelchair capable transportation is limited. I look forward to fully use the capabilities to get my daughter to church and doctor appointments. I am disappointed that the rear seat is not removable.

I am concerned with the lack of grab handles to move from my wheelchair to the seat, no way to lock wheelchair in place by a system that is accessible without the help of someone else and no way to use the emergency brake. Missing paperwork for rebate promised.

I bought a Honda Odyssey Braunability two days ago. When I got it home I found I was unable to strap my daughter into the center tie down area. The shoulder strap goes straight over her neck. There is no place in the center of the van to place her that the shoulder strap will not choke her. Customer service was no help, I was told to contact my dealer and Q'Straint about the issue and Q'Straint told me to contact Honda. The dealer had no idea how to help me. Customer service acted like I did not know how to strap the wheelchair in properly. I have a $68,000 van that at the moment I cannot use to transport my daughter.

Have taken the van and lift into your dealership located at 6836 N Sam Houston Parkway Wesr, Houston, Tx 77064 4, yes 4 occasions for lift & van repairs. Repairs are not Done correctly as yet, 3-25-20, & I have had to make ANOTHER appointment for Tuesday, 3-31-20, at 10.00 AM!!! Why can I not get decent repairs done the first time? The account is in Patricia **’s name

Thank you very much for the two $50 American Express cards. It was certainly nice speaking with people who could understand my request. Your representative was easy to understand and I was understandable to her. Your public relations is much better than SiriusXM Radio. You are quite kind in solving my problem with SiriusXM Radio. Thank you very much.

United Access in Kansas City was fabulous to work with initially. Brett ** was nothing but professional and helpful. He went above and beyond and I'm sad that we couldn't find a vehicle to buy from there. Because of the online abilities, I was able to work with Calvin ** from Superior Van and Mobility and find a car that will work. They will deliver it to me from Omaha tomorrow. Superior Van was wonderful to work with as well. I also contacted Matt Steininger directly from Braunability for help determining the conversion type before buying. He was also extremely welcome. We currently own a 2007 Dodge with a Braunability conversion and have been extremely happy with the van for more than 11 years and 120,000+ miles. We were happy to continue our long term relationship with Braunability converted vehicles.

The purchase experience was made very easy by Van Product Inc in Raleigh NC. Chad ** took the extra time to ensure all my needs were addressed and met during the purchase process. Chad is an excellent representative of not only Van Product Inc, but Braunability as well. I look forward to many year of enjoyment in my new vehicle.

Very good business. Braun vans have good quality. This is our second Braun van. Looked at other manufacturers and did not like features. Plus the local Braun business which deals in all manufacturers did state what I already knew, that Braun and Honda or Toyota is good in quality and resale value.

In October of 2019, we brought a used 2011 Toyota Sienna with your conversion ramp built in. No problems with it, I am still getting used to all the buttons that control the doors, etc. I know where to get help if needed. Thus you can take me off your E-mail list.

I purchased a 2020 Toyota Sienna with a Braun ramp. I love it. I have rented vans in the past with a different brand ramp and I immediately could tell the Braun modifications were better quality. I can use the fob independently and the door and ramp are smooth. The ramp is near silent while driving.

We have only had the car a few weeks. It meets all our expectations. We needed to replace a vehicle that was totaled and decided to get a wheelchair friendly vehicle. We spent many weeks researching the best choice and decided on a side load vehicle. Bobby ** of Koons Mobility Center in Annapolis, MD gave us additional information and had the vehicle in stock. We are happy with the purchase.

Had a great experience with Mobility Works in Greenville South Carolina. They were friendly, helpful, made sure I was able to get back and forth to their showroom, offered to send a car to pick me up, contacted me all hours of the day just to make sure I was happy. This is the kind of people I like to work with. Thank-you MobilityWorks.

My first Odyssey with a folding in-cabin ramp performed well from 2015 until 2020 and was performing perfectly when I traded it in for a 2020 Odyssey Ex-L (Navigation) with in-floor ramp and up-to-date safety features. The 2015 Odyssey's electronics and ramp performed reliably; the modification was beautifully executed, and the cabin looked perfect. As great as the fit and finish and interior work were on the 2015, they exceeded expectations on the 2020. The mobility features are easy to access; the ride is excellent (smooth and quiet) even though the floor has been dropped. Our dealer -- MobilityWorks in Gray, Maine, particularly Tammy Southerland, our sales representative and JC (John) WIlliams, general manager, also exceeded expectations in helping us to configure our vehicle to meet our specific needs.

My purchase experience has been very good. My van is still being adapted for steering and lock downs for my wheelchair so I can’t comment yet on the vehicle. I expect it to be fine since, while my current van is not from Braun, my first Braun adapted vehicle was a full size van with a lift which I had to come to Winimac Indiana for a fitting in 1978.

Bought a brand new Chrysler Pacifica from a local dealer in December 2018. It has less than 8,000 miles and has been in the shop 6 times for electrical issues that are a safety hazard and still is not fixed and able to driven. Requesting another vehicle through Dealer but wanted to warn other potential new buyers of issues. The dealership is saying everything is fixed and working but when I inspect it there are still malfunctions. When you spend this kind of money on a modified car you want it to work when needed and our has not worked when needed.

My 2014 Toyota Sienna needed four or five hinge replacements and it was costing me time and money. I sent Terry see a complaint/self advocacy letter which she respected enough to do the right thing and see if we couldn’t fix this.

Toyota dealership said they couldn't do a recall by NHTSA because it was a handicapped van. Carrie ** contacted the dealership and explained how that was incorrect along with setting up the appointment. She's your #1 employee as far as I'm concerned. Thanks Carrie. Mark.

I bought my Braunmobility converted Toyota Sienna new in 2009. Recently I discover that the undercarriage is so rusted out that a Braun dealer told me they wouldn’t raise it beyond 3-4 feet on a lift for fear the frame would collapse. I saw photos of the rust myself and was shocked at the significance of the damage. I subsequently took it to my mechanic and he told me the rust was so bad that that the van was dangerous to drive.

Braun has great vehicles and customer support. That said, I was just scammed out of hundreds of dollars for a carpet installation. It’s my fault because I trusted them to give me a quote over the phone instead of a hard copy. I wound up paying $1500 for two small sections of carpet on the floor. A quote of $1200 was for ALL OF THE CARPET, FRONT TO BACK. When I took the van in, the technician said I just needed the floor area replaced. I told the CSR that instead of ALL OF THE CARPET, they would only be replacing the forward floor section and to adjust the cost accordingly. THEY AGREED and once again, I trusted them (my fault). Suffice it to say, I had to pay for it all.

I strongly recommend NOT buying a BraunAbility van! Before you even consider it please read my story: We purchased a 2010 Honda Odyssey with a Braunability conversion. It has been a slowly evolving nightmare from the beginning. First off the lowered chassis that Braun has developed is a horror to handle on the road and consistently scrapes against speed bumps and irregular road surfaces. Worse The installation was not properly done from the beginning so we have had nothing but problems over the last 9 years that went from bad to worse to a nightmare and Braun would not cooperate in any way to correct the improper installment by their company.

This is my second Braun vehicle purchase and I love this new 2019 Braun Chrysler Pacifica even better than I like my 2015 town and country. Your quality of work is superior. Your attention to detail is impeccable. This shows me that your employees care about their work. This vehicle transports my Daughter and I am glad it's in a Braun vehicle.

Phase 2 went out of their way to meet our needs and that supportive atmosphere is why I've rated them 5-Star. The only area for improvement, I would say, is the lack of some communications which left me wondering what was happening at times. Specifically, after intensively watching the mail box nearly two weeks for the insurance check to cover the conversion costs, I called my insurance rep and alerted her nothing had been paid. She told me she had paid Phase 2 a week earlier. Phase 2 did not tell me they had been paid until I asked them about it. Likewise, I was not advised Braunability Financial had paid Phase 2 until we were told we could pick up the vehicle and I asked if we would get a check to bring to them or if Phase 2 would be paid directly. Phase 2 still gets 5-stars as far as I am concerned. Even so, I'm simply suggesting that this area of communication could be improved.

After my original review with concerns about the ride height of my van and it bottoming out in places where my previous Braun vehicle didn't, I was pleasantly surprised to be contacted by Braunability with a possible solution, along with a new dealer to help address the issue. The solution was to replace the 4.5" risers on the front struts with 5.5" risers. This work also required alignment of the wheels, alignment of the headlights and alignment of all of the safety sensors on the vehicle. This change has added enough lift to the front of the van that it now clears the obstacles with ease. Handling hasn't changed and the ramp angle is still excellent.

A&J Mobility helped us out greatly. The can is beautiful and my daughter loves it. The setup of the in-floor model works great for our family. We can wait to go on a family trip. Thanks Again Braun and A&J.

We are very happy with the purchase of our new van. The process was smooth and extremely efficient. We were able to test out the options to see what model was the best fit for our son. Any questions we had were promptly answered. We are grateful that the process was such a positive experience. Thank you!

The salespeople were very nice and explained the accessories and other features of the van. I took a test ride and he explained how to secure the wheelchair to the van. He explained the electronics and other features of the van.

I’ve had my Braun lift for about 4-5 months. I already had to take it in because it broke on one side. To make things worse United Access the place I’m suppose to get it fixed is shorthanded at both the Lenexa and KCMO location. So I couldn’t get it in right away. This not only cost me tons of money. Due to the fact I can’t do wheelchair runs it also costs me accounts. I bought new so I wouldn’t have this problem. I honestly should get comped the money and time I’ve lost for this lift.

Loved my salesperson, very knowledgeable and answered all question immediately. Owned a VMI previously and wanted to see if Braun was better. Time will tell. It's only been a week since purchasing new van

John was knowledgeable and delivered our vehicle. It came quickly and our grandson is very happy with his new van. Test driving was also very easy. He had many on the lot to test drive, applying for a loan was fast and we had many options offered to us.

I bought my van in December from BraunAbility and finally got it April 26th only for the Sirius trial to run out June 20th. I called Sirius and Total Mobility about issue and got nothing but BraunAbility CEG solved the issue in 5 minutes by giving credit to renew my subscription.

We had a very positive experience with BraunAbility. The time it took was reasonable. When I called them a couple of times, before delivery, I was treated with kindness and in a professional manner. From everything I have read, they have a great reputation.

We are very happy with the overall design and function of the 2019 Chrysler Pacifica we purchased. There are two thing Braunability and the ability center missed on. First, I have never in my life purchased a dirtier and blemished new vehicle. Our van is black with an S package and the amount of scratches on the vehicle was totally unacceptable. Secondly, the sheer amount of dust and dirt in every crack and crevice of the vehicle leads to to believe something happened and nobody can tell me what. Third, there are 404 miles on this "new" car.

We have been given the opportunity to get out of the house in safety and comfort. The ramp works easily for me to operate. Everything is quality and convenience in my opinion. Very happy with our purchase. Our vehicle takes the place of a family car, and we can all ride together with the power chair in the middle.

The overall experience was a good. Shipping was slow maybe because I’m on Canada. The installer was great and the supplier worked with me. The only thing is the colour of the seat wasn’t a match for the truck. Not sure why that happen and I have a arm for the chair that wasn’t used.

We have owned two Braun vehicles. Both were minivans. Braun was very responsive to our concerns. Excellent customer service with timely response! We are very satisfied with their service and products. Would recommend them to anyone needing an adaptable vehicle. We are in the process of purchasing our third Braun vehicle.

Peter was phenomenal. We couldn't have asked for a more thorough salesman from beginning to end! He brought the van to the house for Dan to see, he came to my work to sign the papers and then delivered the van to our home. Top notch! Absolutely amazing. ❤️

I won't go into detail, but, I received tremendous help from BraunAbility with my adapted vehicle which I purchased new about four years ago. So rare in these times.... This company has a heart...as well as craftsmen. Thank you immensely.

So excited to be getting my new Ford Explorer tomorrow - everyone has been very helpful in the process from having one available for me to see and try before making my decision to working to get this modified for my needs. Can't wait to get this tomorrow.

These comments are specifically in reference to my interaction on the phone today with Carrie **, Customer Service NE Regional Case Manager for Braunability. Carrie listened. She heard and appreciated our situation/dilemma. She courteously endeavored to resolve our issue, even sending a photo of the equipment we were discussing to ensure that we had the same component in mind. Careful and thorough. She was kind and helpful. And that kind of excellent timely customer-centered service was exactly what we needed from Braun at that moment. Thank you, Carrie. Thank you, Braun.

I love my 2019 Toyota van equipped with a wheelchair conversion by Braun. I am motoring with a great deal of confidence in the workmanship of the vehicle and its handling on the road. I would recommend this conversion to anyone needing one.

We had bad experience with VMI... not good.. They don't care about the work they do. Gave Braun a shot... Spoke to Matt **.. He was very informative... and assured us that everything was going to go well.. with Braun. When we got the Sienna back... we couldn't believe it... Everything was just right.. NO OVER SPRAY INSIDE THE VAN.... NO SCRATCHES.. and was clean. Job of conversion... was EXCELLENT... Will recommend Braun to anyone buying a mobility van... We give them a 10. MUCH BETTER THAN VMI. Thanks Matt.

I am very pleased at the way that Braun stands behind their products and will remain a Braun customer. Their products are the very best and their reputation remains untarnished. I have been a Braun customer for over 8 years and am convinced that their quality is second to none.

Although the Honda Odyssey conversion is not a bad vehicle, there are some serious issues with some aspects of the conversion. The execution of the rear seat belt system with the cable attachments in the L-Track is poor. The seat belt has to be extended all the way from the ceiling in one continuous motion. If stopped anywhere along the way, the belt locks in that position and will not extend further. You then must retract it back all the way and then extend it all the way out. This is extremely awkward when trying to maneuver it around the wheelchair occupant. It has to be pulled out all of the way and them barely makes it around the occupant and falls tight around the side of the neck.

Our sales person Bill was great and really made us feel good about this purchase. The one negative comment I have about the experience is there were a lot of grease marks throughout the van when we picked it up. Also, there were no floor mats in the car. I think that the car should have been completely wiped down prior to change of possession.

I have several manuals in print and on jump drive from training that all were missing one crucial piece of info..."proper adjustment criteria". I called Braun and spoke to Dylan **. He was polite and knowledgeable. In 5 minutes I had an email with the information I needed. In 5 more minutes tower 1 and 2 were adjusted and the school bus was back in service. Good customer service needs to be applauded, and I made sure to thank Dylan for the great experience. 115000 miles and with good information bus 98 will be going strong and serving to help maintain our 100% D.O.T. pass rate. Thanks again. Steve

Was looking for a wheelchair van with towing ability. The dealer introduced us to the Chrysler Pacifica. It was just what we were looking for. Very nice van, wheelchairs are very easy to place, due to the roominess. Ramp deploys fairly quickly and is quiet.

Our ramp Motor needed to be replaced but it was about three weeks out of warranty. Our repair company was turned down twice when asking for a free replacement. I called and spoke to a lady who approved the replacement at no charge. That was great customer service.

Purchase of handicap accessible car. I am retired and on a limited budget. I had received my scooter through VA needing a vehicle to transport it. I responded to an ad on Facebook by BraunAbility. They worked with me until they could find a car that suited not only my needs but financially. After three days of talking back and forth with their representative I received the loan to purchase the car at a rate that I could afford. I recommend the Braun Ability to anyone. A great reliable company.

I'm so pleased with my new BraunAbility Toyota Sienna. It will give me my independence back! Everything is working well & I'm enjoying the freedom to get around on my own. The in floor ramp, kneeling, & auto doors are a great example of technology making life better for those with a disability.

Dylan ** was quick to reach out to us via email to answer a question we had about our fuel tank. He got back to us within minutes after sending him follow up questions. He gave us the answers we needed and was friendly and professional.

Dylan ** was very helpful. He provided me with Braun manuals for my vehicle which I was unable to find earlier. He was able to answer my questions regarding car maintenance and who should provide that service. He provided a valuable service I couldn't find before. Thanks. David

This may not seem like much, but we bought this 1987 Chevy Beauville Van used, just a little bit before we lost my wife's van to repo (as we had lost our jobs, house etc.) and it was either live in the van, or lose it. We loved that van, and this van came as a Blessing (hence her name). There is a 1986 Braun Lift inside. We called about doing some "repair" to it, We had "we have a series one!!!!" response from the customer service on the other end. We've been told it's crazy that it's still working. The van is in need of repair, and the lift could use a tune up as well. (Being 33 years old, it's stilling kicking, but angrily.) We thought you'd be interested in seeing that they are still out there, and running "strong/stubbornly".

Had questions for the dealer about the various buttons, but they were all answered. For instance, the ramp doesn't deploy when pulling the outside handle. "Braun" buttons don't deploy when doors are locked, but overhead console button does.

Robert and Peter are amazing technicians and they really know their stuff!??? Fast, friendly, ahead of schedule, explain exactly what they have to do and how they'll do it. Everyone at Tim's is friendly!??? Only suggestion would be an updated waiting/seating area with maybe a coffee maker or vending choices.

After my initial concerns with rust appearing on the subframe of our 2016 Toyota Sienna from Braun, which was subsequently addressed by Braun, we now find that the tires are destroyed after only 12,000 miles due to poor wheel alignment with massive wear on the outer shoulders from too much toe-in. So now I'm in for the cost of a new set of tires and quality wheel alignment. Tell me again why I paid $50,000 for this vehicle.

We bought our BraunAbility Odyssey van in 2010 brand new. The demo model worked perfectly except that it made a terrible exhaust sound at certain RPMs. We asked if we could purchase a different van. When we took delivery of our new van, on the drive home it made ugly groaning noises in turns. The Braunability dealer told us it was dry bushings and they would "work in." Another visit two weeks later and they told us it had to be something Honda-related because Braunability "didn't touch the suspension" in modifying the van. Meanwhile, the airbag light had started showing up at random intervals. Brought the van to Honda for both issues; they took me under the lift and showed me where the Braun-manufactured subframe parts had not been properly deburred (on both sides of front suspension!) and were rubbing the chassis. Brought photos to the Braun dealer, they fixed it.

I have had my van for 1 year now, it’s amazing to be able to go out to places that normally I would stay home. Having a safe accessible van has changed my life! The modifications suit my needs and the workmanship is good too. I would like to take a tour of the plant in Indianapolis someday, one of my bucket list things is to see an Indy 500 race. So when we travel we will do both places on the journey.

I must say that after experiencing a couple of issues with my 2017 Explorer MXV I am very satisfied. I worked Mr. ** at Braun and shop manager Xavier at Ability Center here in Tucson. They were very helpful in resolving the issues. I also need to tip my hat to the Technical support at Braun and to Cody the Technician at Ability Center, Tucson for his outstanding professionalism.

We were thrilled to receive our new rear-entry Toyota van from BraunAbility and are amazed at how easy it is to transfer him in and out! You guys did an excellent job on the conversion and it is such a blessing to our family!

Called looking for info and service on products sold. Sales person Scott ** was extremely helpful and answered all questions and resolved my issues. He conducted research. He Talked with other employees and suggested possible solutions. He was very professional and helpful. I highly recommend this company.

I just purchased a 2016 Chrysler town and country van and had it converted into a wheelchair accessible van. They did a awesome job on it!! Totally would go through them again! I highly recommend them. Fast service and everything was done perfect!!!

This is my 3rd wheelchair accessible van with Braun Conversions. Couldn't be more satisfied! Two of the vans were Dodge Grand Caravans, and the latest is a Chrysler Pacifica Limited. I did not have any trouble with the Braun parts of any of the vans.

I was extremely satisfied with their prompt attention to this matter and they replaced the old chair topper with a brand new one at no cost to me. The Consumer Affairs team was extremely helpful. The installer at Mobility Works was thorough, prompt and professional.

Brand new to me wheelchair lift. Lowered it yesterday while cleaning out my new to me van. Could not get it back up. Rain headed my way and in a panic. DYLAN ** hooked me up with manuals and local dealership. So kind and helpful. And, btw, got that lift back in the van like it is supposed to be before the rain set in. THANK YOU! THANK YOU! THANK YOU!

About a year and a half ago I bought a Ford E250 van with a Vangater 2 installed. Since then I have had nothing but trouble with it. It works one day then dead the next. It frequently leaves me stranded in parking lots, calling for help. I have spent about 3k in repairs to no avail. Wish I had never bought it.

My wife Sally required assistance in getting in and out of a vehicle. After hearing about the Turny Evo, we asked to see an actual application. We visited someone who has a similar vehicle, Tried it and was sold. So far, we are happy with our new seat, and feel my wife can travel more.

I should have contacted BraunAbility sooner. Their response to my problem was immediate and I sure appreciate a company with support like this!!

Loved the conversion in my Honda Odyssey. It is the second one and the quality only improves. The addition of the led at the ramp was a good idea. I also like the details in the rear of the van, which created a bold vision of the car.

I have dealt with Dylan ** and Carrie ** many times and each time they have been excellent. Great customer service and prompt. Couldn't ask for better service. This was a great service added to the Braun website. Only complaint I have about the Braun site is I can not find the manuals anymore, like before.

Terrific purchase. Shopped in Evansville, and had questions. So I called BraunAbility's line a few times and talked to Matthew ** who was great and answered all my questions about warranties, how the rear entry ramps worked, the specifications of the ramps, etc. Flew to New Orleans to pick up; Terry was great as was the office manager Kirsty who made sure all the paperwork was in order. Mitch was also helpful. Also talked to Tim (Evansville store manager) who also was very helpful and answered my questions. And had previously been introduced to the various options by Candy. It was worth the trip and drive back. Now we are able to get my dad out of the house again, even though he's wheelchair bound. Thanks.

I had United Access, Portland ORegon install a BraunAbility Turny EVO handicap seat with simulated leather & heated seat options installed. This was installed in my new 2018 Ford 4X4 F-150 CreCab truck. I was worried that the 4X4 would be too high but acceptable for wheel chair transfers on my handicap wife. To my surprise, the seat lowers to an easy transfer height even in a 4X4 truck application.

This is our second vehicle and we are very pleased with the product. Keep up the excellent work. We would recommend a Braunability vehicle to anyone in need of a vehicle that provides handicap transportation. Please continue to strive to always produce a superior vehicle.

Wires shorting out zip-tied to our fuel line on 2017 Pacifica. Apparently this build should have never passed any quality inspection. I took the van to a Chrysler dealer because warning lights were flashing on my dash, the fuel gauge would go from half to empty and begin flashing. I was charged $120 for a diagnosis and told to take it to the mobility company. "Confused with why the build would affect my vehicles computer"... Lo and behold, bare worn wires attached to my fuel line with no protection!!! After talking to unapologetic, Dillon ** he said "it's still under warranty". I asked that a manager contact me; still no word from them. How could Braun let something this unsafe out of their factory? Although the mobility company says it was fixed, wires are still "spliced" and soldered, not the QUALITY I would expect for such an expensive build.

We are very happy with the service received from Ability Center, and by extension, BraunAbility. Every effort was made to provide us with the vehicle and features we wanted. No regular auto dealership has come close to the personalized service we received. We are quite happy with our 2019 Chrysler Pacifica.

I asked BraunAbility to pay for the repair of a rusted-out section under the sliding door of my adapted van. Even though the van is out of warranty, the manager agreed to pay for the repairs as a goodwill gesture.

I just wanted to let you know about the experience of purchasing my mobility van from Trey **, salesman at Crescent Vans. It was the best experience I’ve had purchasing a vehicle, thanks to Trey. He was very likable and knowledgeable about the conversion vans. He was the main reason we decided to buy a BraunAbility van. I would highly recommend that anyone interested in purchasing a conversion van go to Crescent Vans in Metairie Louisiana and ask for Trey **.

Gregory ** was very helpful as we went through the van buying process. Gregory made the entire process painless. Gregory kept us informed throughout the entire process. I would definitely recommend BraunAbility.

Great experience. Good job by technical staff. Clean neat shop. All staff pleasure to work with their understanding of product. Amazing service representative. Clean neat job and explained operation of EQ. Was nice on the 2018 how roomie the interior is and wide the ramp is. Have a good weekend!

Very pleasant and polite phone person. Had several conversations over a period of a few days. Addressed my issue quickly, efficiently and accurately. Did exactly as she said she would, when she said she would. Received follow up call as well to ensure my satisfaction.

Although I am very pleased with my new van, and am looking forward to programming and using all the new bells and whistles on my new van. But I very much wish that instead of lowering the floor 14 inches, I wish that it had only been lowered 12 inches. To exit the underground parking where I live I must go up a short steep ramp, the underside of my van screeches terribly and many times when I very slowly and carefully go over speed bumps, I can hear the awful scraping of my exhaust and tail pipe. If my van had only been lowered only 12 inches the only inconvenience I would have experienced would be that I would have had to duck my head going into and out of my van. At the present time I am awaiting a phone call from Alliance Mobility Solutions of Richmond, B. C. to take may van in so they can put the van up in the air and view the amount of damage that has been done to the exhaust and tail pipe.

Toyota Sienna - Vehicle bottoms out on rear axle when over small bumps when more than 2 people in back or heavy load. Also stripped ramp gear motor when resistance encountered while raising ramp. Otherwise good experience with BraunAbility conversion and good experience with MobilityWorks' service.

I had a fantastic experience with BraunAbility from the first minute I wheel in to their office, great people that were very knowledgeable about their product. They work with me and the Veterans Administration in order to get what I needed, but the part I liked the most they had on display 5 different makes of Minivans, so nice to pick the color I wanted and the vehicle that I wanted. I just can't say enough good things about this company that is doing such a good service to the disabled military and civilians, I offer my thanks to them for all that they did.

Although I wish I could have done this without the middle man (Mobility Works), I was thrilled with the service I received from Braun directly. Their customer care and sensitivity to the client's needs are outstanding. Despite that this was being done during the holidays, everyone did their best to get me back on the road as soon as possible. I am so GRATEFUL!

Dealership VERY helpful and accommodating. Challenge to find design flaw in ramp that prevents one from sitting over where ramp is stowed. Now fully repaired. Ramp emerges as per normal regardless of where I'm sitting, waiting to exit. Excellent repair. I'm a happy camper.

I'm in my fifth BA conversion van. They have enabled my life, and I have enjoyed them (all Toyota Sienna Limiteds). Two things I feel could be improved are less interior noise, and more clearance underneath. Maybe air shocks all the way around could give some extra clearance as bottoming out is not infrequent.