BraunAbility

This is my story. February 15, 2019 I got a infection called cellulitis. By March 28, 2019 the infection took my left leg. I was in the hospital for 2 weeks then off to rehab first week of April 2019. Healing and rehab learning how to walk again. June 21, 2019 I'm going home doing my rehab in Columbus Mt. 14 miles away things are going good. 4 months later I get the infection back. January 2, 2020 back in the hospital another surgery. 6 days in the hospital. 6 more weeks of rehab and antibiotic. Going home February 13, 2020.

While we have had a pretty good experience with dealing with Braun as a company, we have had a horrendous experience with their product. We bought a 2010 Braun Honda Entervan in 2013 with 11k miles. It was our first side entry lowered floor minivan and it unfortunately will most certainly be our last. Here is a list of some of the major issues:

Great customer service, fast response, kept in touch the whole time van was being worked on. Clean facility, went over everything in the van, and we had to demonstrate what we learned before we left which was great. Will recommend to other special needs families.

Purchased a wheelchair van, have tried to buy an extended warranty for the last 3 months & all I get is the runaround. They say they will call me Bach & never do. I've talked to sales, sup & manager.

Great experience, very professional and helpful. Very fast and experienced sales and service reps. We will continue to use your services as long as we have your equipment in our fleet. also very cost effective...Thanks for your help,

Mike

We have had a great experience with getting help from Braunability during the decision making process. Customer support over the phone and Matthew via email have both been very helpful, informative, detailed and timely. We are also impressed with our vehicle purchase, the 2020 Toyota Sienna powered side entry fold out ramp. Plenty of space for wheel chair turn around in the 2nd row as well as large cargo area in the trunk. The spare tire hidden under the trunk floor is especially appreciated. The solid fit and finish of the conversion as well as the good ride quality and low noise level with the conversion will provide us with many years of enjoyment and reliable transportation. I highly recommend Braunability.

Had excellent contact with national company as well as local agency. Extremely attentive to my personal circumstances as I evaluated my options concerning vehicles. The local people were personable and patient as we completed the transaction and prepared the vehicle for me. This is my second transaction with your local agency. Each was of a more significant nature -- and was more satisfying. Thank you!

I have never been more pleased with the service I received from Carrie **. She called me back within an hour of me leaving a message. She said she would open a case, review my email and render a decision. She did that in less than 24 hours. And I believe the decision was correct. Carrie was amazing! ALL customer-facing reps should be like her!

I encountered a problem when I brought our BraunAbility Sienna van to Toyota for a fuel pump recall. The service dept was under the impression that the recall was not covered since the gas tank was change during the conversion. This caused a delay in the service. I called Braun and Tristen solved our issue immediately. Quick, professional services with a smile!

I called Braun customer service using a phone number found on website. After zero wait time I was connected to Carrie **. Carrie was very pleasant and patient with me as I described my needs and was quick to offer a solution. Thank you!

This has been a rough season for our family. I had to figure out how to get a van for my young husband and still make sure the needs of my young kids were met too. Sam put us at ease, made the whole shopping experience easy, painless and might I even say joy filled in an expectedly stressful season. I can’t say enough!!!

The conversion of my brand new Sienna chassis appears to be well done - it is certainly more refined than the conversion for my previous minivan. I look forward to using the improved features in the months ahead! Hope BraunAbility will consider electric minivan conversions going forward!

I concern about safety for mini van (BraunAbility makes ADA mini van VERY lowered BODY sitting). I like Honda Odyssey 2019 EXL or, Toyota Sienna, but body sits VERY low. It hits speed bumps. I have brand new car, 2019 HONDA ODESSEY. EXL modified BraunAbility and still repair free warranty. United ACCESS told avoid speed bump, but the other day I went to AZ National GUARD (ID check points). There were many speed bumps, unavoidable. I feel unsafe this car, and asking to trade in or offer cash, by either manufacturer or GM (United Access).

I was looking for information on my Chair topper, and Alex was able to easily provide my with a user manual. Quickly, and knew what I was talking about even when I did not. And he did it in one contact. Unfortunately he is unable to sell me the parts needed for repair, but did suggest a few local dealers. Great service. Good products, would recommend to anyone.

Big thank you to Carrie ** for sending out the black badging for my Pacifica. She granted my request. Now it matches the Chrysler badging! Very satisfied with how my Pacifica came out. I receive compliments all the time. However, I'm having an issue refueling and my local dealer can't figure it out. I'm hoping it gets resolved soon.

We needed to know the total weight of our Braun handicap van for shipping purposes. We are moving from MI to AZ. Tristen went to great lengths to get this information. She was professional, thoughtful, caring and concerned. She understood exactly what we needed and was able to find the answer. Her demeanor was extremely pleasant and she made us feel welcome and valuable. We are Braun customers and really appreciate you!

I contacted customer service about a ground clearance issue. Very quickly I was contacted back. I was offered a solution, a lift kit for the front end of my Chrysler Pacifica. It was very quickly install by the dealer. The whole problem was resolved in a matter of days. The follow-up from customer service has been excellent.

I have called service a few times but no one was able to address my questions as thoroughly and thoughtfully as Tristen. She was patient and called me back when she was able to research my problem. Very grateful for the effort!

Kolar Toyota didn't have the instructions yet on how to replace the fuel pump on a modified van. I called BraunAbility and spoke with Alex. He contacted Kolar and gave them the needed information. He called me back to let me know I could schedule an appointment. The fuel pump was replaced yesterday with no problems. I no longer need the van, because my husband passed away in May. I can sell it now, because the fuel pump has been replaced. Thank you so much. Kathleen

Online chat was friendly and easy. We just received a minibus with a Braun lift and we needed the service manual for it. The website listed all types of manuals for the model number I entered, so I started a chat session. Alex was very helpful in emailing me the correct service manual for our lift.

My husband passed away and he was so happy having the chair topper. It made everything much easier for him. Now that he is gone I would like to make someone else happy owning the car with the chair topper by selling it to them. I took good care of the car and the chair topper. It worked beautifully and still does.

My airbag light was on in my 2015 Dodge Grand Caravan. I called Braun and they helped me set up an appointment with my dealership. The airbag light was fixed in a couple of hours. Great service throughout the process.

When the Toyota dealer refused to service the recall, your agent called them and told them how to do it. Will see if it worked. Have made a new appointment for Sept 15th. SHE WAS RIGHT ON AND VERY HELPFUL. ALSO CALLED BACK TO SEE IF THEY HAD CALLED ME..WHICH THEY HADN'T.

Managed CSRs in a fortune 500 company for 25 years. I know a good csr when I hear one. She had: Outstanding voice skills. An amazing enthusiastic attitude, you can hear her infectious smile. A sincere desire to assist consumers. Great command of product knowledge. Great delivery even when the answer was "no", lovely empathy. Perfect follow through. You are lucky to have such an asset,. I would love to have had her and a hundred just like her on my team. Use her as a trainer, she is a perfect role model.

I had located a selection of docs on the BraunAbility website but wasn't sure which were applicable to our units. I simply called the toll free number and Alex took my info and I had the correct manuals in short order. I respect a company that takes care of end users so well. Many thanks again.

This is our 3rd BraunAbility conversion, and we will NEVER use another company! The quality of the conversion is excellent, and any necessary service has always been handled quickly and effectively. 2010 Toyota, 2014 Honda and now 2020 Toyota—the new van is so solid and drives beautifully! Thank you BraunAbility for continuing on with founder Ralph Braun‘s legacy!!

Carrie ** answered my questions about lift capacity and kindly sent me an email with the owner's manual attachment. Excellent customer service! She was so kind. You just don't get good customer service Carrie provided very often. Thank You Carrie. :)

A very capable enhancement to my van. It enables me to transport my daughter even when wheelchair capable transportation is limited. I look forward to fully use the capabilities to get my daughter to church and doctor appointments. I am disappointed that the rear seat is not removable.

I am concerned with the lack of grab handles to move from my wheelchair to the seat, no way to lock wheelchair in place by a system that is accessible without the help of someone else and no way to use the emergency brake. Missing paperwork for rebate promised.

I bought a Honda Odyssey Braunability two days ago. When I got it home I found I was unable to strap my daughter into the center tie down area. The shoulder strap goes straight over her neck. There is no place in the center of the van to place her that the shoulder strap will not choke her. Customer service was no help, I was told to contact my dealer and Q'Straint about the issue and Q'Straint told me to contact Honda. The dealer had no idea how to help me. Customer service acted like I did not know how to strap the wheelchair in properly. I have a $68,000 van that at the moment I cannot use to transport my daughter.