BraunAbility Reviews
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About BraunAbility
BraunAbility provides mobility solutions for people with physical disabilities. The company offers wheelchair-accessible vans, vehicle transfer seats, wheelchair lifts and other mobility products to help people with disabilities get around more easily.
- Multiple accessible vehicles and mobility products available
- Dealers around the nation
- Trained service department for maintenance and repair
- All lifts and ramps have a manual backup in case of power failure
- Many features are upgrades that cost more
- Must be installed by an authorized BraunAbility dealer
- Must take the mobility product in for regular service
BraunAbility Reviews
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- 4,890,033 reviews on ConsumerAffairs are verified.
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- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Jan. 27, 2026
You make it impossible to talk to a human being and get answers to simple questions without being dragged through the excrement of used car sales tactics Horrible....
Ricky,
We’re sorry to hear about your experience and understand how frustrating it can be when you’re trying to get straightforward answers.
At this time, we don’t have any record in our system that would indicate we’ve previously connected with you or that your information was captured. That certainly isn’t the experience we want anyone to have.
We’d be glad to have a team member reach out directly to assist you and answer any questions without unnecessary back‑and‑forth. Please let us know if you’re looking for general product information as a shopper or if you’re an existing owner who needs support, and the best way to contact you.
Our goal is to be helpful, transparent, and respectful of your time, and we appreciate the opportunity to make this right.
Sincerely,
BraunAbility Customer Experience Group
Reviewed Jan. 15, 2026
BraunAbility is a good company. If others really pay attention to detail for individuals with special needs, it's a good vehicle. The conversion is good to help transport their disabled family members.
The only thing is that the ramp sometimes gets stuck when you hit the button. It doesn't go right away. You have to hit the button twice for the ramp to deploy, and then I have to take it for service. I don't have time to drive it up to Saddle Brook. It's 200 miles away. I would have to pay the driver $300 one way to come pick up the van and I'm not doing that.
Mia,
We are happy to hear that you have had an overall good experience with your BraunAbility vehicle. We are sorry to hear about your experience with the ramp on your BraunAbility vehicle. A BraunAbility CEG Case Manager will be reaching out to discuss these concerns.
Sincerely,
BraunAbility Customer Experience Group
Reviewed Jan. 13, 2026
BraunAbility was the best choice that the VA, Veterans Affairs, helped with. We got a Honda mobility van and it's good quality. It's very helpful to transport someone in a wheelchair and the service and support BraunAbility has been good.
Hi Robert,
Thank you so much for taking the time to share your positive experience with BraunAbility. It's excellent to know that the vehicle has met your expectations.
We are happy to hear that the service and support you received from your BraunAbility dealer was satisfactory. Your recommendation of BraunAbility means a lot to us.
Please don't hesitate to reach out if you need any further assistance or have additional questions in the future. We’re here to ensure you continue to have seamless and reliable service.
Sincerely,
BraunAbility Customer Experience Group
Reviewed Jan. 13, 2026
We got a van from BraunAbility because we had one before and we had good luck with it. It's a very good product. Our new van has an electric ramp that comes out at the push of a button. We go back yearly for checkups on it and it's been fine.
Deb,
Thank you for sharing your positive experience with BraunAbility. We're delighted to hear that our products have continued to meet your expectations, and it's wonderful that the electric ramp has been so reliable. Ensuring the longevity and performance of our conversions with yearly checkups is a great practice, and we appreciate the trust you've placed in BraunAbility once more. Should you need any assistance in the future, don't hesitate to contact us. Thank you for choosing BraunAbility!
Sincerely,
BraunAbility Customer Experience Group
Reviewed Dec. 31, 2025
We've been using BraunAbility for years and the service and support has been excellent. It's also easy to communicate with the vendor. I just make an appointment. BraunAbility makes conversion equipment. We purchased a 2024 handicapped van and it's good quality. The van allows a chance for our son, so that's good. We can transfer my son in his wheelchair, which is what it was bought for.
Hi Mark,
Thank you so much for sharing your wonderful experience with us! We're thrilled to learn that your 2024 van is making a significant positive impact on your son's life by easing transportation needs. It's heartening to know that our products continue to meet your expectations. We also appreciate your kind words about our customer service and are glad that you find it easy to book appointments through our vendor.
If you ever need any further assistance or have questions down the road, we're here to help. Your trust and support mean a great deal to us. Thank you for being a valued BraunAbility customer.
Sincerely,
BraunAbility Customer Experience Group
Reviewed Dec. 31, 2025
We've had BraunAbility for about one year now, and we're really pleased, overall. Initially, we researched various brands and wheelchair-accessible van dealers, and after seeing what BraunAbility had available in the products that they offered compared with other dealers, we went with them. We like the updated features that they had of the roll-in side entry ramp that works well with the Toyota Sienna. It's a great product. It's a modification, so some of the hardware components have rusted a little, but the ramp and floor has stood up very well over the first year. The screws that are used to keep it all together may not be winterproof, but otherwise, the ramp works great. It's reliable.
Having BraunAbility has been incredible. It has made a massive impact on my daughter's life and our family's life. It's given us the ability to participate more in life and activities and have access to things that we otherwise wouldn't be able to do from a sheer transport standpoint, all the way down to the little things, like bad weather. When it's raining, or if it's snowing, or absolutely frigid cold, we can quickly transfer in or out of the car and keep safe, and dry, and warm. Whereas, before, when we didn't have that, it was always a miserable experience doing transfers in and out of the van.
Hi Mitchell,
Thank you for sharing your experience with BraunAbility. We’re delighted to hear that the side entry ramp in your chosen van has been both reliable and durable, improving transportation for your family and enhancing your daughter's engagement in activities.
Regarding the minor issue of rust on some hardware components, we truly appreciate your feedback and regret any inconvenience this might have caused. We're committed to constantly improving our products and services, and your input is invaluable in that process.
It’s inspiring to know how much of a positive impact the van has had on your daily life. We hope you continue to enjoy the benefits of your choice. Should you have any additional feedback or require further assistance, please feel free to reach out to us. Thank you for choosing BraunAbility!
Sincerely,
BraunAbility Customer Experience Group
Reviewed Dec. 31, 2025
When my daughter got her wheelchair, we went to BraunAbility and purchased a van to accommodate her needs. Unfortunately, our experience hasn't been smooth. The van has issues with the sliding door and ramp. It often gets jammed and can only be opened from inside the vehicle.
Janet,
We are sorry to hear about your experience with the sliding door on your BraunAbility vehicle. A BraunAbility CEG Case Manager will be reaching out to discuss these concerns.
Sincerely,
BraunAbility Customer Experience Group
Reviewed Dec. 27, 2025
It was a good experience. I went with BraunAbility because they have a local dealer here.
Reviewed Dec. 24, 2025
I'm totally satisfied with the services of BraunAbility for our van.
Reviewed Dec. 22, 2025
We had the rear entry ramp put in our Chrysler Pacifica. It allows us to take our son in the community in his power wheelchair so that he can still have his independence. It's made it easier for us as caregivers getting him in and out of the vehicle. We've got a lightweight foldable power chair that we can put in a regular car but we would have to physically transfer him. He's 20 and weighs 150 pounds so that's not so easy to do anymore.
We've just had this van for a year and it's brand-new. This is our second rear entry and we haven't had a problem with either one. We've been happy with BraunAbility and the product. We would just love if they could come up with a way to block out road noise cause when you convert the van, we lose all of the road noise blockage that an unmodified van comes with. It's really noisy in the van.
Another thing that we didn't anticipate was there's nowhere to put a full-size spare tire. When you've got a 450-pound chair in the back plus the individual, and you have a flat tire, that's just not a viable option. We need to be able to have room for a full-size spare like we had in our 2013 Town & Country before. That would be great if they made that part of a rare remodel.
Hi Christy,
Thank you so much for sharing this thoughtful feedback and for trusting BraunAbility with your family’s mobility needs. We’re very glad to hear that the rear-entry conversions have helped your son maintain his independence.
At the same time, your comments about interior road noise and the lack of space for a full-size spare on the Pacifica are extremely valuable and I’ll be sure your feedback is shared with the appropriate product and engineering groups for future improvements.
Sincerely,
BraunAbility Customer Experience Group
Reviewed Dec. 20, 2025
I bought a modified minivan with a wheelchair lift at the side. The quality of the product is good. It was pricey but the VA paid for most of it, so it was not too bad.
Reviewed Dec. 20, 2025
I worked with Charlie over at Cummings Mobility, and he sent the vehicle down to BraunAbility for the conversion. The van is great and everything passed inspection. It was wonderful.
Hi Dian,
Thank you for your fantastic review and for choosing BraunAbility and Cummings Mobility for your van conversion needs. We’re thrilled that everything exceeded your expectations and that the process felt seamless. Ensuring high-quality service is our top priority, and knowing you've had such a smooth experience and it's left you feeling "good to go" is truly satisfying. We appreciate your strong recommendation and look forward to serving you whenever the need arises. Should you have any further questions or need assistance, don’t hesitate to reach out. Safe travels with your van!
Sincerely,The Customer Experience Group
Reviewed Dec. 20, 2025
I have the Honda Odyssey for a year now. It's fine but when you come out of the ramp, the rubber strip of the door is very sensitive. Any little knock will pull it off. Then the sensor won't let the door close properly. The switch to the ramp in and out of my previous Toyota cars was a lot easier to operate than this one. I don't know if it's a Braun or Honda problem.
Hi Ginger,
Thank you for sharing your experience with your Honda Odyssey and BraunAbility. We’re glad to hear the overall quality has been satisfactory, and we appreciate your feedback about the sensitive door rubber/sensor and the ramp switch.
To make sure everything is working as it should, please schedule an appointment with your authorized BraunAbility dealer so they can inspect the door weatherstripping, sensors, and controls in person.
Sincerely,
BraunAbility Customer Experience Group
Reviewed Dec. 9, 2025
We bought a Toyota Sienna mobility van from Alliance Mobility in Kelowna B.C. in August of 2018. Love the van. Love the conversion. Unfortunately we are having a serious issue with the brakes. The front rotors keep warping. We have 71000km on the van. We are now on the fourth set of rotors. I built some cooling ducts to the font rotors which helped a bit. Looking at the description on the recall it seems to me that all the issues line up with the recall as there is not much pad wear on the rear.
Sincerely, BraunAbility Customer Experience Group
Reviewed Nov. 23, 2025
I've had three or four vehicles from BraunAbility. I've also had other brands but I like Braun better. I'm driving a Toyota Sienna now, and before that a Chrysler Pacifica. I have a 40 year old son who has been in a wheelchair since birth. I like BraunAbility. The floor board had been lowered 12 inches and it had the kneel on it. It's got a fold-out ramp. They got pros and cons. I like the in-floor better as far as getting other people in and out. But the fold-out works better as far as curbs. It reaches out a little further. It's made life a lot easier except for the pocketbooks. But it’s nice to be able to push a button and then he can roll in and out by himself with the kneel and the lower floorboard. Our experience has been positive. I don't think I could do life without it right now.
Hi Tony,
Thank you so much for your heartfelt review. We are thrilled to hear that your BraunAbility vehicles have had such a positive impact on your and your son's daily lives. It's wonderful to know the modification features, such as the lowered floorboard and the fold-out ramp, have made accessibility more convenient for you.
We strive to provide reliable service and support, so it's rewarding to hear that everything has been smooth for you over the years. While no feedback incentives are offered, we truly appreciate your candid comments and value your recommendation of BraunAbility.
Should you have any more questions or additional feedback, feel free to reach out—we're here to help. Thank you for choosing us and sharing your positive experience; we look forward to continuing to serve you and making a difference in your lives.
Sincerely,BraunAbility Customer Experience Group
Reviewed Nov. 22, 2025
I feel really good about Braunability’s product, although we're having a few problems with the van right now. But it's more of a Chrysler problem than a BraunAbility problem. Just a weird battery thing.
I've been working with companies that provide services to people in wheelchairs and Braun has always done a good job. They're consistently a high-end product regardless of which kind of lift you use, so it made sense to me. I also like how it's a ramp that folds out, so there are very little things to go wrong. You just flip it out and it doesn't break down alongside the road. It's also a good van. It's easy to drive and the ramp is really easy to use. It's made it a lot easier for my participants to get into the community. You don't need to have a special parking spot to be able to park. Like on the side lift vans, you have to have wide parking spots and handicapped parking spots. With this van, you can park it anywhere and the person can exit out the back without any issues. "
Hi Marla,
Thank you for sharing such a comprehensive reflection of your experience with BraunAbility. We are delighted to learn that our ramp function has made daily transit more seamless and effortless for your team and their essential mobility tasks. It’s terrific to hear that despite some challenges with the Chrysler component, the engineering and durability of our product stand out positively in your considerations.
Your staff's ability to now conveniently engage in crucial community activities thanks to our user-friendly features truly encourages our mission to enhance access. Should you have any further inquiries or require additional support, please feel free to reach us. We're committed to ensuring optimal satisfaction and innovative service proficiency with every experience.
Thank you once again for having entrust your essential mobility provisions to BraunAbility’s dedicated offerings. We look forward to extended engagement and satisfaction into perpetuity!
Sincerely,BraunAbility Customer Experience Group
Reviewed Nov. 22, 2025
We got a built-in ramp in a van from BraunAbility and it does what it needs to do. I'm very happy with it. It's a side entry and so far, it's been very reliable.
Julie,
Thank you for sharing your experience with us. We're delighted to hear you're satisfied with your van's side entry ramp and that it has met your expectations in both performance and reliability. We appreciate your confidence in BraunAbility.
If you have any further questions or need assistance, don't hesitate to reach out. We're here to help!
Sincerely,
BraunAbility Customer Experience Group
Reviewed Nov. 21, 2025
I purchased a Honda van, and so far, so good. I looked up a lot of information about Braunability, and I thought that sounded the best to me. It has met my expectations as well.
Michael,
Thank you for choosing BraunAbility, we're delighted to hear that you found our vehicle to be the best fit for you and that you're pleased with the product quality so far. We truly appreciate your recommendation and look forward to continuing to support you. If you ever have questions or need assistance in the future, please feel free to reach out to us.
Sincerely,
BraunAbility Customer Experience Group
Reviewed Oct. 13, 2025
Absolutely a pitiful warranty. I bought a just about new (13,000 mi) Braun conversion van (Pacifica) this past Feb. After 7 months my mechanic told me this van needs new tires and an alignment. I took it to my local dealer where I bought the van only to discover Braun has a 6 month warranty on their products and conversions. 6 months? then I'm on my own? PITIFUL!!!!!
Joe,
We’re sorry to hear about your experience and understand how disappointing this must be.
To clarify, BraunAbility’s limited warranty is 3 years or 36,000 miles from the date the original owner purchased the vehicle. While tire rotations and alignments aren’t typically covered, BraunAbility does provide coverage for these items during the first 6 months or 6,000 miles.
Since your van was purchased used, it’s possible that some of that initial coverage had already expired before your purchase. We know that’s frustrating, and we appreciate you bringing it to our attention.
If you’d like us to take a closer look at your specific case, please don’t hesitate to reach out directly. Our Customer Experience Group can be reached at (800) 488-0359, just select option 1 when prompted. We have Case Managers available and ready to assist you.
Sincerely,
BraunAbility Customer Experience Group
Reviewed Oct. 2, 2025
I purchased a Chrysler Pacifica minivan with a side door opening ramp from BraunAbility. The quality is good but I had some issues with the door. It was malfunctioning and damaging the door itself. That damage is visible and I’m afraid that some of that paint can turn into rust because it’s been scratched off.
BraunAbility is replacing the parts under warranty and they have a request in to repair the damage on the body of the car. I’m not sure whether that is approved or not. Other than that, the experience has been favorable. Positive overall.
Hi Keith,
I am happy to hear that your experience with BraunAbility has been positive. A BraunAbility case manager will be reaching out to you to discuss your door concerns. We ensure you that your vehicle concerns will be resolved.
Sincerely,
BraunAbility Customer Experience Group
Reviewed Sept. 30, 2025
I have no problem with BraunAbility, but I do with the dealer I deal with in Saddlebrook. I have a 2024 Toyota Sienna. My husband’s a 100% disabled vet so the VA purchased the vehicle. The car comes with a ramp and I had a hitch put on the vehicle because I traveled to Colorado with my husband who’s in a wheelchair and I usually get a small U-Haul to carry all his stuff. The bumper that they put on my vehicle never attached properly.
I went there one time to pick up a bumper. I walked in and the receptionist couldn’t be nicer. But the owner and the salesperson didn’t say hi. I had to carry the thing out myself. It’s like you don’t even exist once you make the purchase. Twice a year, I have to get the ramp serviced under my warranty so I went over there a couple of months ago and had an oil change as well. But in-between, I don’t go there for oil changes. I’ll go to a local place. Again, my salesman and the owner didn’t say hello. The service manager, though, does the best he can. Customer service is horrible. If it wasn’t that they were local, I wouldn’t even go there.
Dear Pam,
Thank you for taking the time to share your experience. We're truly grateful to hear that BraunAbility was able to meet your mobility needs and that our team’s support made a positive impact.
We’re sorry to learn that your experience with FTMobility didn’t fully meet expectations. While our dealer partners are independently owned and operated, we value their role in delivering a seamless experience to our customers. Your feedback is important, and we’ll be sure to share it with the appropriate teams to help improve service consistency.
We appreciate your trust in BraunAbility and are here to support you however we can. If you’d like to speak with someone directly, our Customer Experience Group can be reached at (800) 488-0359 and select option 1 when prompted.
Thank you again for choosing BraunAbility, we’re honored to be part of your journey.
Warm regards,
BraunAbility Customer Experience Group
Reviewed Sept. 30, 2025
We feel very good about the quality of the van we purchased from BraunAbility. It’s pretty cool that the van kneels or lowers itself so that my son can get off the ramp a lot easier. The dealership that we went through to buy the van could have explained a little bit more about the van in general. And the cost was high because we got a Honda. But overall, everything about the experience was great.
Michael,
Thank you for sharing your thoughts on your BraunAbility vehicle. We are thrilled to hear that the kneeling feature has facilitated ease of access for your son and that the overall quality of our vehicle has met your expectations, resulting in a satisfying experience.
We appreciate your feedback about the dealership providing more detailed information.
We're delighted that you would recommend BraunAbility to friends and are committed to maintaining the high-quality service our customers deserve.
Sincerely,
BraunAbility Customer Experience Group
Reviewed Sept. 30, 2025
I purchased a van with a wheelchair lift and went with BraunAbility because they seemed to be one of the bigger companies. The lift has been fine, but I had a lot of problems with the electronics. The modifications have impacted the quality of the Toyota Sienna. I dealt with MobilityWorks, and I have to keep going back to them since I have issues with the sliding door. They can’t fix it. It’s driving me crazy.
Michael,
We are sorry to hear about your experience with the sliding door on your BraunAbility vehicle. A BraunAbility CEG Case Manager will be reaching out to discuss these concerns.
Sincerely,
BraunAbility Customer Experience Group
Reviewed Sept. 30, 2025
We got a van converted for my husband with his wheelchair through MobilityWorks and got the VA to pay for the conversion part. My only complaint with this is the ramp is way too narrow and could be another 3 to 6 inches wider. He has a very difficult time getting up on the ramp because he has to go exactly straight or he would go off the ramp. They said they couldn’t make it any wider because of the way the van and the doors are. Otherwise, they're great. We had a van before with a ramp that came out on the back, but it got way too difficult to get him into the van with that. Now it’s gotten much easier with this one.
Rhonda,
We are so glad that your vehicle experience has been life changing. As MobilityWorks mentioned, the width of the ramp is not able to be adjusted. We are only allowed so much space in the doorway to add the ramp. We do our best to provide the most width possible to accommodate as many different sized wheelchairs as possible.
If you ever have any questions or concerns, please feel free to reach our Customer Experience Group at, 800-488-0359.
Sincerely,
BraunAbility Customer Experience Group
Reviewed Sept. 30, 2025
I needed a handicap van, so I bought a 2004 Honda Odyssey with side ramp from BraunAbility. I didn’t like that it cost $82,000. It’s hard on old folks to have that kind of money. They told me that I could put in a captain’s chair on the passenger side and put on a lock-in device where I could roll in there. I’m not gonna spend any more money since it’s too much already. My wife tore the mirror off the right side, so we went to the Honda shop to buy a complete mirror assembly. That was expensive. I’m pretty handy, so I did it myself and replaced it with the new one.
Everything so far has worked well for us. Both doors in the back are good. I’m able to strap myself down, and I can get in and out and make my appointments. Being wheelchair-bound, I can’t go anywhere without it. My wife can load the groceries in the back. The quality is good. My stepson drove my wife and brought my wheelchair to the hospital for me once, and he said that it’s handled like a regular car. The only problem is when I get in that wheelchair, it’s sensitive and I can go left to right quick.
Reviewed Sept. 30, 2025
A regional center gave us two or three flyers about BraunAbility. We have special needs, so we bought a minivan from them. We talked to one other company in Illinois, and I liked our customer service from BraunAbility way better.
The company worked well with us and answered questions I had. They were supposed to do modifications on the side of the van, but that didn’t work out, so they had to do it from the trunk. That took three more months to get made, which didn’t make sense. But I like it because, with it, my two kids can ride the van at the same time.
Yvette,
Thank you for your feedback, we're thrilled to know you had a smooth experience with BraunAbility and that the team was responsive to your questions. We appreciate your patience with the modification adjustments, and we’re glad that the delay ultimately led to a comfortable solution for your kids.
It's great to hear that your experience with our location surpassed others and made the process reassuring for you. If there’s anything else you need, please don’t hesitate to reach out. We’re here to help.
Sincerely,
BraunAbility Customer Experience Group
Reviewed July 13, 2025
I bought a van that BraunAbility redid. It's a '22 Chrysler Pacifica. It works really well. It's given me my mobility back. I'm a double amputee, so I don't really walk very far much. I made three trips to see my sister in Iowa eight hours away. I go downtown every day. It’s just like driving a Cadillac or a Harley.
James,
We're thrilled to hear about your positive experience with BraunAbility and the tremendous impact our product has made on your life. Knowing that your van has given you great mobility and the freedom to visit loved ones is truly inspiring. Thank you for choosing BraunAbility and for your high recommendation. We appreciate your kind words about our service and are here to support your journeys any way we can. Safe travels wherever the road takes you!
Sincerely,BraunAbility Customer Experience Group
Reviewed July 4, 2025
We were looking for a van and we saw BraunAbility online. We went up there to look and they had one that would fit what we needed. It's been a lot easier since we had the van. They have really good service.
Reviewed July 4, 2025
I bought a van from BraunAbility. It has the door that opens on the side, the driver's door that tilts so I can get in and out of the passenger door. It's a full-fledged van and the middle seat is out of it. That's where the wheelchair goes and we got the metal wheelchair lift that lays out. BraunAbility's rep was about the best you could get. They were on time, upscale, assertive, communicative, and honest. There was no pressure and they explained the product well. They made sure before I left that everything was done correctly and I knew how to do things in case of an emergency. They were immaculate and I'd recommend them.
So far, everything is fine with the van. It does make a little bit of noise when on a bumpy road. But it's an aftermarket product going into a Chrysler Pacifica which had 38,000 miles on it. I just paid to have the stuff put in it. Other than that, it's perfect and it hasn't quit running yet. So we're quite content with it, to a degree. If the noise got worse, then we would take it back to the dealer.
Lance,
Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that your van's features, such as the side door and ramp, are meeting your expectations. It's fantastic that our sales team made a positive impact with their honesty and thorough service, ensuring you're well-informed and comfortable with your purchase. We appreciate your understanding concerning the slight noise and are glad it's not detracting from your satisfaction. Please feel free to reach out if you need any further assistance.
Sincerely,
BraunAbility Customer Experience Group
Reviewed July 4, 2025
BraunAbility was recommended by the place that we took our van to to be modified, and they did a great job. They modified the van so it now has an in-floor ramp. We're very happy with the vehicle. It's quiet. We're very happy with the modification as well but when they did it, they took out any venting for air or heat in the rear so that's quite uncomfortable. Other than that, BraunAbility is a great company and we would use them again.
BraunAbility Company Information
- Company Name:
- BraunAbility
- Address:
- 631 West 11th Street
- City:
- Winamac
- State/Province:
- IN
- Postal Code:
- 46996
- Country:
- United States
- Website:
- www.braunability.com
