BraunAbility

BraunAbility

 4.4/5 (148 ratings)
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About BraunAbility

With nearly 50 years of experience leading the mobility industry, no manufacturer knows better what you need when looking for a wheelchair accessible vehicle or wheelchair lift. With a nationwide dealer network with over 200 locations, you’re never far from a mobility expert to help you find the best fit for you and your budget.

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Page 1 Reviews 0 - 10
Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Oct. 19, 2022

My muffler began failing just before the warranty expired but family health issues kept me from dealing with it right away. Also, it started as a fairly small rattle so it was tolerable for the time being. Once I had time to have it looked at by my muffler shop, they pointed out that it seemed to be a custom muffler so I later brought it up with the Braun dealer. They contacted Braun and were told that the muffler and repair would be covered by warranty because they knew the mufflers were an issue. After not hearing from Superior Van for a while, I called them and they said Braun changed their mind and they would not cover it. Eventually I reached out to Braun myself and got in touch with Brittany who was very pleasant and professional. She heard my complaints and made it right

BraunAbility response
Eric,

We are happy to hear our team member was able to assist you and that your concern has been resolved! We very much appreciate having you as our customer!

Thank you,

The BraunAbility Customer Experience Group

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Rated with 2 stars
Verified Reviewer
Original review: Sept. 12, 2022

I have had a BraunAbility adapted Chrysler Pacifica since 2021. It is set up so that I can drive from my wheelchair. I like this feature but absolutely hate the process required to allow someone else to drive since there is no way to simply move the passenger seat across. Recently, my son drove us and by accident bent the plug on the passenger seat while dragging it into the house. About a week later, I began getting scary dashboard messages indicating engine malfunctions. To make a very long story short, it took nearly a month and over $2,000 to find out that the broken plug sent the Pacifica's computer system into insane malfunctioning. The replacement part wasn't sent to Drivemaster (where the work was finally being done after two failed attempts by regular mechanics) until a week after issue was diagnosed for reasons I will never know.

I am upset that I was never told about the sensitivity between adaptations for mobility and the workings of the van. I'm upset that the warranty was voided completely because we had damaged the plug. I'm upset that it took so long to finally get my freedom back. BraunAbility's near monopoly in this area, should give them a greater sense of responsibility to people with mobility impairments. Clearly, it does not.

BraunAbility response
Ms. Kane,

We are sorry to hear of your experience, but happy to see an authorized BraunAbility dealer was able to get your issue resolved. BraunAbility recommends working with our network of dealers for any of your mobility concerns because they have technicians trained and certified to repair the product.

A BraunAbility case manager has reached out to you directly through email and is currently looking further into your concerns.

Again, we are sorry to hear of your experience and apologize for any inconveniences this has caused you.

BraunAbility Customer Experience Group

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: July 22, 2022

    Thank you Tracy for a fantastic conversion van, It will be great for both scooter and power chair. And I can drive again!. She was very patient to make sure I could enter and exit the van. I had to have a couple parts repeated and it was so easy to understand.

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    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: June 24, 2022

    I purchased Toyota Sienna in 2022 that was converted with funding from OOD with handcontrols, easy lock, and foldout ramp 2021. I purchased the van. This was new conversion products by Braun. anyone who has engaged in the process of working with state/federal agency on getting a van conversion knows it's a journey in and of itself and it can take 2 years...

    In may 2022, less than one year since receiving the van conversion, the ramp began failing. Van was taken to local dealer, Mobility Works Dayton Ohio who then said it was a flawed Braunability ramp module. And of course a part needed to be ordered. Problem solved they told me. Covered under warranty but I still purchased the $250 6 months maintenance check to make sure everything else ok.

    A month later, this week, Wednesday afternoon June 22, 2022 again ramp began to fail. Today I learn from both my "National" Braunability "Case Manager" Carrie and local dealer Mobility Works Jeff (Tech) and Mike (manager) that the ramp is still not fixed and needs another "new" part replaced. Again...Mobility Works does not have the part and it needs to be ordered and "sometime" next week it will be fixed. Everyone tells me they are doing the "best" they can.

    In the meantime, my options are no vehicle or drive the van knowing that the ramp will fail BUT..I am told by technician all I have to do is Pull and/or push the fold out ramp and it will work. Context is everything, I am 3 and half feet tall, with severe osteopenia and the reason I got a van conversion was because my body is not able to do excessive physical exertion. It is Friday, I have a medical appointment in Chicago on Tuesday and no idea how this will ever be resolved, No rental, no good options and a lot of money and effort invested in the process of getting what I thought and what I was promised was reliability and freedom of movement. It is not ok to treat disability community like this..Future buyers beware....Proceed with caution...The money involved in this conversion business and poor quality control makes me sick to my stomach...

    BraunAbility response
    Ms. Julie,

    We’re truly sorry to hear about your experience with your 2018 BraunAbility Toyota. We never want for any of our customers to have an experience like you’ve had. We understand that the vehicles we manufacture are your source to get anywhere and everywhere you go. Unfortunately, our products are manmade and therefore, occasionally there are concerns with them. BraunAbility always stands behind the products that we manufacture and we will support you and work with MobilityWorks to ensure all the concerns are resolved with your vehicle.

    If you change your mind about the rental vehicle that was offered on Friday by our national case manager, we’ll be happy to look to find you an option.

    Once again, we’re truly sorry for this inconvenience.

    Sincerely,

    The BraunAbility Customer Experience Group

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    Rated with 2 stars
    Verified Reviewer
    Original review: March 11, 2022

    My BraunAbility 2021 Toyota had multiple pieces of interior trim misaligned. Very sloppy fit and finish, contrary to Braunability’s quality marketing claims. To their credit, these pieces were replaced and properly re-installed. The passenger side Braunability lower door extension did not meet up with the weatherstripping, leaving a hole to the outside, with resultant road noise. Braun screwed a small piece of metal to their door extension to close up the hole. There is something wrong with the engineering design of the door opening/door extension that caused this problem, the screwed on piece of metal fixes the problem by patching it up. I guess this is the result of their “55,000 engineering design hours” that they advertise.

    Braunability also kindly replaced the weatherstripping which was poorly installed. So they have made a reasonable effort at correction, but buyer beware of the poor quality of their work. Now I have noticed that some of their lowered floor steel has already begun to show surface rust after 3 months of use. Appears the paint has been poorly/thinly applied. So that will be the next issue I have to deal with. I get considerable road noise through the sliding doors doors, especially on the passenger side. It is not horrible, but disappointing considering Braunability claims of “quiet drive” and “improved” Toyota door seal. Overall, not a confidence inspiring experience with my new Toyota conversion.

    BraunAbility response
    Steven,

    We are truly sorry to hear about your dissatisfaction with your BraunAbility Toyota. We understand that your vehicle was not delivered to you with the quality you expect from BraunAbility. This is why we brought your vehicle back to the factory and did everything possible to resolve your concerns. We will continue to do our best to provide the best quality product that we can and hope that you are satisfied with the work performed on your vehicle. We do value you as a customer and want for you to be happy with your BraunAbility vehicle.

    Sincerely,

    The BraunAbility Customer Experience Group

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    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 2, 2022

    More flexibility in interior color options. Need to have an option for a small console for drinks. Current drink holders severely impact access & transfers. I hope to have a console designed in the near future and will send you photos when that happens.

    BraunAbility response

    Robert, we appreciate your feedback and find it very valuable! We would be happy to have your photos reviewed if you care to share them!

    2 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: May 17, 2021

    We are very happy with our vehicle. It has made such a difference in caring for our youngest son who is 10 years old and W/C dependent. Our dealer Mobility Express, and our sales (Paul) and service (Daniel and Josh) staff have been amazing! Our only issue is ongoing issues with the A/C, but we are confident that our dealer along with Braun Mobility will resolve any and all issues.

    BraunAbility response
    Brigitte,

    We are very happy to hear you are happy with your vehicle and that it has made a difference in caring for your son! Mobility Express and BraunAbility appreciate having you as our customer!

    A BraunAbility Case Manager is working closely with your mobility dealer, as well as, our vehicle support team to resolve the issue. We assure you Mobility Express and BraunAbility want to resolve the issue.

    The BraunAbility Customer Experience Group

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    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: May 6, 2021

    When we received the car the seats were used and old dirty. I paid $4,485 for used seats and This is some of the crappest work I have ever seen. BAD WORK, unstained, Money throw up a HOGs **! Bill **.

    BraunAbility response
    Mr. William,

    We are sorry to hear of your seat concerns with your recently purchased used vehicle. We can see that you spoke to a BraunAbility Case Manager yesterday. Since the conversation yesterday, we’ve been able to confirm with the selling dealer that the transfer seats on your used 2016 Dodge, are in fact the correct transfer seats. They explained that there was a delivery inspection performed prior to your purchase on 4/29 and that you seemed satisfied and signed the document at that time. Has something changed since then?

    Your satisfaction is very important to both BraunAbility and our dealer network. After speaking about your situation to our selling dealer, they said they’d be happy to schedule further training for you with the transfer seats and provide a detail on the vehicle if you’re not satisfied with the cleanliness of the interior. We will be happy to discuss this further and help in any way that we can. I believe you’ll be hearing from your selling dealer today so they can help get all of your concerns resolved.
    Thank you,

    BraunAbility Customer Experience Group

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: March 17, 2021

    This is my story. February 15, 2019 I got a infection called cellulitis. By March 28, 2019 the infection took my left leg. I was in the hospital for 2 weeks then off to rehab first week of April 2019. Healing and rehab learning how to walk again. June 21, 2019 I'm going home doing my rehab in Columbus Mt. 14 miles away things are going good. 4 months later I get the infection back. January 2, 2020 back in the hospital another surgery. 6 days in the hospital. 6 more weeks of rehab and antibiotic. Going home February 13, 2020.

    Now my right knee is a problem. Need a replacement. Doctors really don't want to touch me because of my infection that I had I'm a risk. I found a doctor that will do it. It's going to take some time. Things that I have to do anyway about my able to drive again. I was locked down in my apartment for 1 year and 6 months because of covid and needing knee replacement I went on Youtube. Found Braun Ability. They transformed my 2005 Tahoe so I could drive again. I can't say enough about them. They are part of my family now. WILLARDS garage installed the Braun ability equipment. They did a great work. To the day I have been driving for 12 days. This is March 17, 2021. Going to for appointment. Do you what to know why? Because I can have a nice day. Thanks again.

    BraunAbility response

    Thank you, Mr. Michael, for sharing your story and for the very kind review. We are extremely happy to hear our product has helped you regain your independence!

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    Rated with 2 stars
    Verified Reviewer
    Original review: March 11, 2021

    While we have had a pretty good experience with dealing with Braun as a company, we have had a horrendous experience with their product. We bought a 2010 Braun Honda Entervan in 2013 with 11k miles. It was our first side entry lowered floor minivan and it unfortunately will most certainly be our last. Here is a list of some of the major issues:

    1. Within a month or so of buying it, the main ramp motor died.. Thankfully a warranty replacement but still, a $2k item that went on a van with not even 12k miles on it.
    2. Center door roller failure - 15 k miles - worn out after 15k miles!
    3. The ramp side sliding door jammed and fell off the van causing extensive paint damage. $3-4k cost to us to repair between body & paint work, a new door motor, various replacement sensors & labor. Van was out of commission 2 months! Oh yeah, the cost of a vehicle to drive while the Honda was out.
    4. A year or so ago due to water in the sub-floor, the main braun wiring harness had to be replaced and the entire floor of the van had to come apart. The mobility power door operator went bad due to the wiring. The main ramp motor again went bad. We negotiated with Braun on this one and in the end they thankfully wound up covering the cost. I think the estimated cost was 4k + between parts and labor (we never saw the end cost of the bill).

    5. The current issue - the door track supports on both doors completely rotted out. Getting an estimate for new pans on both the driver and passenger side. The doors are unusable as they are (I had to rig up something just to get them to close). Probably looking at least at 1-2k or more.

    In a northeast climate these vans will only last 10 years at the most. As much as I hate leasing and car payments (we don't do loans / debt) if I had to I would seriously consider leasing one as they are not really designed to be bought and held onto for a decade or two. They are plagued by repair issue after issue and they ultimately fall apart into a pile of rust. I would have never sprung for the better Honda drivetrain had I known the conversion was going to crumble away and that it was going to be so unreliable.

    Braun as a company has been ok to work with. They were gracious enough to handle our last round of major issues. The concept is a great one. But to buy one of these knowing what I know now? No way. I would gladly pay more for a better engineered car that is designed to last. Let's face it, these vans are huge investments. It's not something most people just go and buy a new one every 5 years. For those of us that maintain our vehicles well in expectation that they'll last 15-20 years.. I'd gladly pay more for better materials (stainless steel, etc) if that will help the van last much longer and be a more reliable vehicle.

    Our other Honda we own now is a 19 year old Honda Odyssey with 165k miles.. It has some typical old age issues but nothing remotely like what we are going through with our 2010 Braun Honda with only 53k miles on it. I'm really tired of dealing with this vehicle. I hope it can last another 5 or so years but I don't have any faith in this van. The only person who is more disappointed than me is my wife who needs the van due to her disability who can't drive it because of all its problems and no longer trusts it. What will we get next in perhaps 5-10 years? Some sort of sprinter / econoline / full-size van with no body modifications and a bolt-in lift. Sorry Braun, I wanted to give a better review.. But for those of us that watch our pennies and want a reliable mobility vehicle that will last - this is not a good product to buy.

    BraunAbility response
    Mr. James,

    We sincerely regret to hear about your experience. We can see from our case history that our team has worked with your wife previously and has made warranty exceptions to help with repairs due to the experience that you’ve encountered with your 2010 BraunAbility Honda. As you know, the weather conditions in the northeast can be extremely harsh, but I can assure you that BraunAbility is constantly making improvements to our products. We’re certain that if you asked around, you’d find that your case is the definite exception and that is why we’ve worked with your family in the past to try to make things right and help with repairs even though the vehicle was out of warranty.

    Our team will be happy to investigate your current situation further if you’d like. If you’d like for us to work with a BraunAbility dealer to have your current concerns evaluated, please let us know. We’ll start a case and reach out to you directly. It’s important to us that our customers have the best possible experience and we do appreciate your feedback.
    Thank you,

    The BraunAbility Customer Experience Group

    2 people found this review helpful
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    BraunAbility Company Information

    Company Name:
    BraunAbility
    Address:
    631 West 11th Street
    City:
    Winamac
    State/Province:
    IN
    Postal Code:
    46996
    Country:
    United States
    Website:
    www.braunability.com