With nearly 50 years of experience leading the mobility industry, no manufacturer knows better what you need when looking for a wheelchair accessible vehicle or wheelchair lift. With a nationwide dealer network with over 200 locations, you’re never far from a mobility expert to help you find the best fit for you and your budget.
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I had United Access, Portland ORegon install a BraunAbility Turny EVO handicap seat with simulated leather & heated seat options installed. This was installed in my new 2018 Ford 4X4 F-150 CreCab truck. I was worried that the 4X4 would be too high but acceptable for wheel chair transfers on my handicap wife. To my surprise, the seat lowers to an easy transfer height even in a 4X4 truck application.
For those needing an all weather handicap vehicle such as me in the Pacific NW, I would not hesitate to install in this application. Jemal, Rory & the United Access Team were fantastic. Very professional and obviously know what they are doing. We installed the arm rests a week later. I determined they are needed, slight run console to left rest (passenger side installation of seat). Perfect for my wife & my needs!
We are glad to hear that you had such a great purchasing experience. We appreciate your feedback!
Great experience. Good job by technical staff. Clean neat shop. All staff pleasure to work with their understanding of product. Amazing service representative. Clean neat job and explained operation of EQ. Was nice on the 2018 how roomie the interior is and wide the ramp is. Have a good weekend!
Thank you for the kind review. We're glad glad you like the width of the ramp and the interior room. Please feel free to contact the Customer Experience Group if you have any questions in the future.
I should have contacted BraunAbility sooner. Their response to my problem was immediate and I sure appreciate a company with support like this!!
I have had my 2012 Dodge Town and Country van with a BraunAbility ramp since 2013. It was brand new when I bought it from a Mobility Works dealer in GA. The problem is that intermittently the ramp will not go back up. It will start to go up, then there is a short buzzing sound and it will then go back down. It's as if it's being interrupted on its way up. I have had it serviced several times, replaced the van's battery as suggested and it still malfunctions. Most recently I'm told it's the motor to the ramp but it seems more electrical to me. Or maybe a sensor? It's worse when it's cold. Because it's intermittent we took a video of it malfunctioning but we've been told that because it's an intermittent problem nothing can be done. Tomorrow I'm about to spend $1500 for a new motor and I feel very uneasy because no one seems to know if this is really the issue. I only have less than 12,000 miles on this van and it has never been in an accident.
Karen, we are sorry to hear that you have been experiencing issues with your 2012 BraunAbility vehicle. One of our customer service representatives will be reaching out to you today to talk further about your concerns.
Karen, Thank you for updating your review of BraunAbility. I am glad that your concern was resolved in a timely manner. Feel free to reach out to our customer service department if you need further assistance.
Loved the conversion in my Honda Odyssey. It is the second one and the quality only improves. The addition of the led at the ramp was a good idea. I also like the details in the rear of the van, which created a bold vision of the car.
Thank you for your review, and thank you for continuing to choose BraunAbility to meet your mobility needs.
I have dealt with Dylan ** and Carrie ** many times and each time they have been excellent. Great customer service and prompt. Couldn't ask for better service. This was a great service added to the Braun website. Only complaint I have about the Braun site is I can not find the manuals anymore, like before.
Chris, Thank you for the nice review and the suggestion on making it easier to find the manuals. We will pass that request on.
Terrific purchase. Shopped in Evansville, and had questions. So I called BraunAbility's line a few times and talked to Matthew ** who was great and answered all my questions about warranties, how the rear entry ramps worked, the specifications of the ramps, etc. Flew to New Orleans to pick up; Terry was great as was the office manager Kirsty who made sure all the paperwork was in order. Mitch was also helpful. Also talked to Tim (Evansville store manager) who also was very helpful and answered my questions. And had previously been introduced to the various options by Candy. It was worth the trip and drive back. Now we are able to get my dad out of the house again, even though he's wheelchair bound. Thanks.
Thank you for your review. We are happy to hear that you can take your Dad along with you now! BraunAbility is always striving to provide world class customer service. Glad you had a great shopping experience with your mobility dealer. We will make sure Matthew see’s your review.
This is our second vehicle and we are very pleased with the product. Keep up the excellent work. We would recommend a Braunability vehicle to anyone in need of a vehicle that provides handicap transportation. Please continue to strive to always produce a superior vehicle.
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Wires shorting out zip-tied to our fuel line on 2017 Pacifica. Apparently this build should have never passed any quality inspection. I took the van to a Chrysler dealer because warning lights were flashing on my dash, the fuel gauge would go from half to empty and begin flashing. I was charged $120 for a diagnosis and told to take it to the mobility company. "Confused with why the build would affect my vehicles computer"... Lo and behold, bare worn wires attached to my fuel line with no protection!!! After talking to unapologetic, Dillon ** he said "it's still under warranty". I asked that a manager contact me; still no word from them. How could Braun let something this unsafe out of their factory? Although the mobility company says it was fixed, wires are still "spliced" and soldered, not the QUALITY I would expect for such an expensive build.
BraunAbility would like to speak to you regarding your concerns. We did attempt to call, email and private message you. Please feel free to reach out to our National Case Manager Terri so we can discuss your concerns. According to our records, the dealer has resolved the issue and you should of been credited for the $120 diagnosis fee. We are sorry that you experienced an issue with your van.
We are very happy with the service received from Ability Center, and by extension, BraunAbility. Every effort was made to provide us with the vehicle and features we wanted. No regular auto dealership has come close to the personalized service we received. We are quite happy with our 2019 Chrysler Pacifica.
We are glad that you are happy with the service you received from Ability Center and BraunAbility. Feel free to reach out to our customer service department if you have any questions.
I asked BraunAbility to pay for the repair of a rusted-out section under the sliding door of my adapted van. Even though the van is out of warranty, the manager agreed to pay for the repairs as a goodwill gesture.
We strive to be #1 company in the Mobility field. I’m glad we were able to resolve your concern. Thank you for the kind review.
I just wanted to let you know about the experience of purchasing my mobility van from Trey **, salesman at Crescent Vans. It was the best experience I’ve had purchasing a vehicle, thanks to Trey. He was very likable and knowledgeable about the conversion vans. He was the main reason we decided to buy a BraunAbility van. I would highly recommend that anyone interested in purchasing a conversion van go to Crescent Vans in Metairie Louisiana and ask for Trey **.
We are glad that you are so happy with your purchasing experience. Thank you for the kind review.
Gregory ** was very helpful as we went through the van buying process. Gregory made the entire process painless. Gregory kept us informed throughout the entire process. I would definitely recommend BraunAbility.
Thank you for being a loyal BraunAbility customer!
Very pleasant and polite phone person. Had several conversations over a period of a few days. Addressed my issue quickly, efficiently and accurately. Did exactly as she said she would, when she said she would. Received follow up call as well to ensure my satisfaction.
Thank you for the nice review. We stive to provide that type of service for our customers.
Although I am very pleased with my new van, and am looking forward to programming and using all the new bells and whistles on my new van. But I very much wish that instead of lowering the floor 14 inches, I wish that it had only been lowered 12 inches. To exit the underground parking where I live I must go up a short steep ramp, the underside of my van screeches terribly and many times when I very slowly and carefully go over speed bumps, I can hear the awful scraping of my exhaust and tail pipe. If my van had only been lowered only 12 inches the only inconvenience I would have experienced would be that I would have had to duck my head going into and out of my van. At the present time I am awaiting a phone call from Alliance Mobility Solutions of Richmond, B. C. to take may van in so they can put the van up in the air and view the amount of damage that has been done to the exhaust and tail pipe.
Brian, Thank you for your review. . BraunAbility has manufactured lowered floor minivans for over 25 years. Over these years of experience, we have landed on a balance between ground clearance and ramp angle to meet the needs of most of our customers. You see, if we were to raise the vehicle any higher we would subsequently create a higher ramp angle, which would create obstacles for our customers in manual wheelchairs. We could lengthen our ramp to lessen the angle, but that would create parking issues. As you can see one adjustment to our conversion design impacts others. Raising the vehicle after our conversion is installed could also affect the ride and handling.
Toyota Sienna - Vehicle bottoms out on rear axle when over small bumps when more than 2 people in back or heavy load. Also stripped ramp gear motor when resistance encountered while raising ramp. Otherwise good experience with BraunAbility conversion and good experience with MobilityWorks' service.
Thank you for your review of your BraunAbility Toyota Sienna. If you would like to further discuss any concerns, please contact our customer service group.
I had a fantastic experience with BraunAbility from the first minute I wheel in to their office, great people that were very knowledgeable about their product. They work with me and the Veterans Administration in order to get what I needed, but the part I liked the most they had on display 5 different makes of Minivans, so nice to pick the color I wanted and the vehicle that I wanted. I just can't say enough good things about this company that is doing such a good service to the disabled military and civilians, I offer my thanks to them for all that they did.
We are glad to hear that you had such a great purchasing experience. We appreciate your feedback!
Although I wish I could have done this without the middle man (Mobility Works), I was thrilled with the service I received from Braun directly. Their customer care and sensitivity to the client's needs are outstanding. Despite that this was being done during the holidays, everyone did their best to get me back on the road as soon as possible. I am so GRATEFUL!
BraunAbility is glad that were able to assist you and help you get back on the road quickly.
Dealership VERY helpful and accommodating. Challenge to find design flaw in ramp that prevents one from sitting over where ramp is stowed. Now fully repaired. Ramp emerges as per normal regardless of where I'm sitting, waiting to exit. Excellent repair. I'm a happy camper.
Gregory, BraunAbility strives to be #1 company in the Mobility field. I’m glad we were able to resolve your concern. Enjoy your vehicle!
I'm in my fifth BA conversion van. They have enabled my life, and I have enjoyed them (all Toyota Sienna Limiteds). Two things I feel could be improved are less interior noise, and more clearance underneath. Maybe air shocks all the way around could give some extra clearance as bottoming out is not infrequent.
Thank you for continuing to choose BraunAbility to meet your mobility needs. Thank you for your feedback. BraunAbility regularly makes improvements to our products as a result of the valuable feedback we receive from our customers.
First, let me start by saying that this review would have been a 5-star review for one exception. The rear Spoiler on the Honda Odyssey did not come painted from Braun. Van Product had to take the vehicle for painting before I accepted the Vehicle, Other than that my Honda is remarkable and I recommend BraunAbility over any other manufacturer. Thank you.
Thank you for your review. I am certainly sorry to hear that your rear spoiler did not come painted, but glad to hear that Van Products fixed it. We can see that you have purchased several BraunAbility vehicles and we do appreciate your loyalty and honest feedback. If there is anything else we can do for you feel free to reach out to the Customer Experience Group.
We are very pleased with the customer service provided by Mobility Works of Bunnell. It was a pleasure working with them. We definitely love our new Chrysler Pacifica and the adaptions completed by BraunAbility. We hope to be able to continue doing business with both.
We are glad that you are pleased with your Chrysler Pacifica. We can’t thank you enough for your kind review of BraunAbility and Mobility Works.
I purchased my 2018 Chrysler Pacifica Limited on January 14, 2019 with a Braun Entervan RT conversion from A & J Mobility in DePere, WI. VIN: **. Just two days after purchase I had a problem. I went to the grocery store; all was fine on the way. When leaving the grocery store I noticed the engine RPM was increasing up to about 4000 and I was only able to accelerate maybe up to 5 MPH. I tried shutting the engine off and restarting but that did not help. I tried shutting the engine off about 6 times on the way to the Chrysler dealership which luckily was only a few miles from the grocery store. Unfortunately, the service technicians were gone for the day, but the service manager looked under the hood to see if he could see anything that may be causing this problem. Nothing was evident.
After about a half hour of talking with the service manager I tried starting the engine again. After talking about fifteen minutes, the engine RPM’s were not increasing and I was able to get my Pacifica home without any problems. The next day I called A & J Mobility about the problem. They asked me to bring the Pacifica to their shop and would check the problem out. I was a bit hesitant to drive 30 miles to A & J Mobility but I took the chance and did not have any problems. The technician could not find anything wrong, but told me there were 14 codes in the computer and he was concerned about that. He asked me to take it to a Chrysler dealership to have them look at the code problem.
I took it to Bergstrom Chrysler dealership in Kaukauna, WI 920-766-6500, as requested. The dealership was very concerned about the number of codes which had increased to 24 codes and said I should take it back to A & J Mobility, stating he thought the codes were a problem from the conversion. I left the dealership and went right to A & J Mobility. I showed the technician the code sheet. He installed their code equipment and feels it may be a Chrysler problem.
I have a 4 hour appointment on February 4, 2019 at 12:30pm with A & J Mobility. I was hoping I could get an appointment sooner but with the scheduled 4 hours, that was the earliest I could get in. The technician stated that at that appointment they would be in communication over the phone with a technician from Braun. I hope at that appointment on February 4, 2019 at 12:30 A&J Mobility will have communication with the most knowledgeable technician Braun has to solve this code problem promptly. I am concerned with driving my new Pacifica with the Braun conversion since these problems have not been taken care of at this point. Enclosed are 2 pictures of the code sheet I had the Chrysler dealer print out for me. Thank you for your time with this problem!
BraunAbility would like to speak to you regarding the issues with your Chrysler Pacifica. We did attempt to reach out to you through a private message on 1/28/2019. Please feel free to call our Customer Experience Group to discuss your concerns.
Sara ** is wonderful. I have bought several vans and she is always extremely helpful and professional. The copious VA paper work was done accurately and efficiently. She made this less stressful. Because of Sara ** I would recommend your company to anyone purchasing a handicapped vehicle.
Myra, Thank you for being a loyal BraunAbility customer! We hope you enjoy your new vehicle.
This is my 3rd Braun Van, and they keep getting better. This one is by far the best. I like how quiet it is a highway speeds and the wider ramp. I only wish the add on driver seat base, made by B&D would go back more so I would not have to move the passenger seat forward to rotate my drivers seat to enter and exit.
Thank you for being a loyal customer writing this awesome review
So far so good. The only issue we’ve had is the electronic system not always recognizing when somebody is sitting in the passenger seat. When that happens, the vehicle indicates that the airbag is off for the passenger. Turning the vehicle off and then on again remedies the problem. If you have any ideas as to what this might be, I would be interested to hear.
Thank you for your review. I would recommend contacting Universal Motion regarding the concern with the airbag. They can call and talk to the BraunAbility technicians to troubleshoot.
Needed parts for our lift. Your team went above and beyond, providing us with wiring diagrams and schematic breakdowns. After identifying the part we needed it was shipped to us the next day. Thank you for the terrific customer service, we will gladly recommend you to all.
We are glad that we were able to assist you in locating a dealer to provide you the information and parts you needed to get your lift working again.
Right before Christmas, when financials are tough, Dylan took the time to understand my issues and he rectified the situation in less than one hour. He was a saving grace that day and I hope he is properly rewarded for his actions. He did not have to help, but chose to instead. As someone who works in business development/sales, I thought Dylan did a great job by reacting quick and confidently in helping out a loyal BraunAbility consumer. I'd love to see this get moved up the totem pole for Dylan's benefit. Too often employees lose the personal touch and only focus on the needs of the business. Dylan truly "gets it." Tip your cap, Dylan!
We are glad that Dylan was able to assist you with your concern. BraunAbility is built on putting the customer first. We will make sure Dylan see's your review.
BraunAbility Derogatory Review. In Oct'17, I purchased a pre-owned 2007 Toyota Sienna Limited Van w/ motorized folding Braun ramp. Aesthetically, the van was in excellent condition inside & out. I paid almost $500 for a mandatory dealer safety inspection. All doors and ramp worked properly before I drove off the lot.
Problem #1: Two months later, the ramp-door won't slide back in fully locked position & ramp won't deploy. Also, I got dashboard engine warning lights and error codes. Solution#1.1: Mobility Works said the interior carpet panel on the door was rubbing against the outer vehicle body and affected proper function. Although they readjusted the panel, the door operation has a 50% success rate of fully opening. Now, I have to manually assist to push open the ramp-door from the outside so the ramp will deploy. It's a real pain!
Solution#1.2: Mobility Works told me the code is regarding camshaft settings. I found an online method to reset the warning lights using the odometer button, and they went off. These lights could have been reset before I bought the vehicle. Who’s to know? Problem 2#: The driver side rear sliding door won’t fully open in the locked position. On one occasion I opened the rear sliding door for my 2-1/2 yr old son to exit and the door unexpectedly closed on him while he was holding the pillar and stepping-off. Very dangerous! Nothing safe about utilizing that doorway!
Solution#2.1: On Jan 4,’19, I was charged $177.00 for Mobility Works to tell me the motor & cable that control that sliding door function is an OEM Toyota part and they would not take responsibility for it. Although I paid for a mandatory safety inspection on a pre-owned vehicle, the malfunction findings of this door operation are not the responsibility of Mobility Works. Then why did I buy a pre-owned mobility van from an ADA vehicle dealer if I’m not getting a fully operational and safe vehicle?
Problem #3: Once I manually assist to push open the ramp-door and the ramp deploys, the ramp would sometimes unexpectedly fold-up again. My 91 yr old mother was approaching the ramp in her power-chair when the ramp unexpectedly went back up after touching down. Since she was moving forward when the ramp was closing, she was in fear the ramp may drop back down on her knees. A very scary moment!
Solution#3.1: On Jan 4,’19, I was charged another $177.00 for Mobility Works to tell me they found “ramp motor hardware was loose” which would cause the cam to come off switch and cause the issue. The Tech tightened the ramp motor hardware, and verified the adjustment of the ramp full out switch, and the full stowed switch. Tech cycled the ramp and door 20 times without failures; however, after I picked up my vehicle and drove home, the first time I deployed the ramp it came right back up again. Problem NOT fixed. Mobility Works is asking I bring the vehicle back again for another inspection and trial repair. Waste my time!
CONCLUSION: I called BraunAbility in hopes to speak with a senior technician so as to discuss what the problem may be with the ramp-motor issue. I couldn’t get any further than speaking with a customer service supervisor. She was blaming the malfunction on the age of the vehicle. Mobility Works also blamed the malfunctions on the age and mileage of the vehicle. When Mobility Works sells a pre-owned vehicle it’s represented as a fully operational good quality and sound vehicle.
QUESTION: If the later excuse for malfunction is to be blamed on the age of a BraunAbility pre-owned vehicle, then why is Mobility Works gladly reselling these pre-owned mobility vans to new consumers? They’re taking our money on an overpriced used vehicle, since it’s modified, and setting us up for failure. Then they charge $117.00 to re-inspect each discovered subsequent complaint on the vehicle. BUYER BEWARE OF BRAUNABILITY - MOBILITY WORKS PRE-OWNED VEHICLES. Neither BraunAbility nor Mobility Works will take responsibility for any malfunctions. You will have to pay make repairs.
BraunAbility is sorry to hear that you are experiencing issues with your 2007 Toyota vehicle. BraunAbility is willing to work with your certified mobility dealer to troubleshoot the issues you are experiencing with your vehicle.
Thanks for the fast service in sending me the service manual. It is very helpful to me to understand the working of our van and lift. Any significant work will be done by the dealer. I hope you have a very good year.
Theodore, We're happy to assist you with locating the correct maual for your lift. Thank you for choosing BraunAbility!
We are very pleased with our van. It rides a bit heavy but seems five on the road. I want to keep it serviced so all works well. Not sure what I would do if it broke down. Independence is priceless. Thanks.
Gerald, Thank you for the review. Your local mobility dealer would be able to service any conversion issues and perform maintenance in the future.
Tristen ** was a great help in my understanding of the process and what my purchase options were with respect to dealers in my vicinity. She was exceptionally responsive, empathetic and reassuring. She is a great asset to your company. With her help I was able to establish realistic expectations and have a better understanding of my options.
Fred, Thank you for your review. BraunAbility is always striving to provide world class customer service. We will make sure Tristen see’s your review.
HONDA Odyssey Adaptation. The only issue is the seat belt if you want to position the wheelchair in the second row. It’s not long enough to secure the passenger. Other than that issue, RKJ I am very happy with the conversion and would recommend your company without hesitation.
Thank you for the great review! We are glad to hear that you are happy with your conversion. When it comes to the seat belts on our conversion we do make seat belt extenders that you can order at your local mobility dealer to make it reach farther.
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