BraunAbility

I bought a 2023 Chrysler Pacifica for $83,000.Which is a BraunAbility conversion. This is my 2nd van from Braun. From day one there has been a sound from the muffler which fills the cabin with a low drone sound at certain RPMs and speeds. Braun states this is characteristic of the vehicle. After searching the internet, there is a condition called muffler drone, which is the engine and exhaust system is vibrating at incompatible frequencies and can be fixed. When they converted the van, they had to rework the exhaust system and I am sure a different muffler system which is the problem and Braun will do nothing.

My mom is disabled and uses hand controls in her 2009 Toyota Sienna Rampvan, upon driving it as a non disabled person I was coming to a stop and using the normal brake pedal. In doing so as I neared my stop the gas pedal was engaged by the hand controls. The hand control moved forward as it should when applying the brakes but then suddenly jumped downwards which is how the gas is actuated. I was lunged forward into traffic and nearly got t boned by another driver. I took the van home and attempted to recreate the issue and was 100% successful at recreating the event again and again.

Spent 115k on a brand new Traverse door has been nothing but a problem since day 1. Been waiting almost a month for a callback from the dealer or the 2 different Braun customer service reps. Have spent over a quarter million dollars with this company and this is the treatment I get. Unacceptable, will definitely be shopping elsewhere for our next vehicle.

My muffler began failing just before the warranty expired but family health issues kept me from dealing with it right away. Also, it started as a fairly small rattle so it was tolerable for the time being. Once I had time to have it looked at by my muffler shop, they pointed out that it seemed to be a custom muffler so I later brought it up with the Braun dealer. They contacted Braun and were told that the muffler and repair would be covered by warranty because they knew the mufflers were an issue. After not hearing from Superior Van for a while, I called them and they said Braun changed their mind and they would not cover it. Eventually I reached out to Braun myself and got in touch with Brittany who was very pleasant and professional. She heard my complaints and made it right

I have had a BraunAbility adapted Chrysler Pacifica since 2021. It is set up so that I can drive from my wheelchair. I like this feature but absolutely hate the process required to allow someone else to drive since there is no way to simply move the passenger seat across. Recently, my son drove us and by accident bent the plug on the passenger seat while dragging it into the house. About a week later, I began getting scary dashboard messages indicating engine malfunctions. To make a very long story short, it took nearly a month and over $2,000 to find out that the broken plug sent the Pacifica's computer system into insane malfunctioning. The replacement part wasn't sent to Drivemaster (where the work was finally being done after two failed attempts by regular mechanics) until a week after issue was diagnosed for reasons I will never know.

Thank you Tracy for a fantastic conversion van, It will be great for both scooter and power chair. And I can drive again!. She was very patient to make sure I could enter and exit the van. I had to have a couple parts repeated and it was so easy to understand.

I purchased Toyota Sienna in 2022 that was converted with funding from OOD with handcontrols, easy lock, and foldout ramp 2021. I purchased the van. This was new conversion products by Braun. anyone who has engaged in the process of working with state/federal agency on getting a van conversion knows it's a journey in and of itself and it can take 2 years...

My BraunAbility 2021 Toyota had multiple pieces of interior trim misaligned. Very sloppy fit and finish, contrary to Braunability’s quality marketing claims. To their credit, these pieces were replaced and properly re-installed. The passenger side Braunability lower door extension did not meet up with the weatherstripping, leaving a hole to the outside, with resultant road noise. Braun screwed a small piece of metal to their door extension to close up the hole. There is something wrong with the engineering design of the door opening/door extension that caused this problem, the screwed on piece of metal fixes the problem by patching it up. I guess this is the result of their “55,000 engineering design hours” that they advertise.

More flexibility in interior color options. Need to have an option for a small console for drinks. Current drink holders severely impact access & transfers. I hope to have a console designed in the near future and will send you photos when that happens.

We are very happy with our vehicle. It has made such a difference in caring for our youngest son who is 10 years old and W/C dependent. Our dealer Mobility Express, and our sales (Paul) and service (Daniel and Josh) staff have been amazing! Our only issue is ongoing issues with the A/C, but we are confident that our dealer along with Braun Mobility will resolve any and all issues.