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BraunAbility

BraunAbility
Overall Satisfaction Rating 4.06/5
  • 5 stars
    28
  • 4 stars
    3
  • 3 stars
    3
  • 2 stars
    0
  • 1 stars
    6
Based on 40 ratings submitted in the last year

With nearly 50 years of experience leading the mobility industry, no manufacturer knows better what you need when looking for a wheelchair accessible vehicle or wheelchair lift. With a nationwide dealer network with over 200 locations, you’re never far from a mobility expert to help you find the best fit for you and your budget.

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BraunAbility Reviews

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Page 1 Reviews 0 - 10
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 7, 2020

Thank you very much for the two $50 American Express cards. It was certainly nice speaking with people who could understand my request. Your representative was easy to understand and I was understandable to her. Your public relations is much better than SiriusXM Radio. You are quite kind in solving my problem with SiriusXM Radio. Thank you very much.

BraunAbility response

James, Thank you for the lovely review! BraunAbility's Customer Expedience Group thrives on serving wonderful customers like yourself. Please know we are always here to help in anyway we can. Thank you for being a valued BraunAbility family member.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: March 4, 2020

    United Access in Kansas City was fabulous to work with initially. Brett ** was nothing but professional and helpful. He went above and beyond and I'm sad that we couldn't find a vehicle to buy from there. Because of the online abilities, I was able to work with Calvin ** from Superior Van and Mobility and find a car that will work. They will deliver it to me from Omaha tomorrow. Superior Van was wonderful to work with as well. I also contacted Matt Steininger directly from Braunability for help determining the conversion type before buying. He was also extremely welcome. We currently own a 2007 Dodge with a Braunability conversion and have been extremely happy with the van for more than 11 years and 120,000+ miles. We were happy to continue our long term relationship with Braunability converted vehicles.

    BraunAbility response

    We are glad to hear that everyone was so helpful in your process of buying a new vehicle. I am also happy to hear that you are continuing your relationship with BraunAbility, and I hope this vehicle brings you just as much happiness as your last BraunAbility vehicle did!

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 22, 2020

    My first Odyssey with a folding in-cabin ramp performed well from 2015 until 2020 and was performing perfectly when I traded it in for a 2020 Odyssey Ex-L (Navigation) with in-floor ramp and up-to-date safety features. The 2015 Odyssey's electronics and ramp performed reliably; the modification was beautifully executed, and the cabin looked perfect. As great as the fit and finish and interior work were on the 2015, they exceeded expectations on the 2020. The mobility features are easy to access; the ride is excellent (smooth and quiet) even though the floor has been dropped. Our dealer -- MobilityWorks in Gray, Maine, particularly Tammy Southerland, our sales representative and JC (John) WIlliams, general manager, also exceeded expectations in helping us to configure our vehicle to meet our specific needs.

    BraunAbility response

    Adrienne, I am glad that you had an excellent experience with the purchase of your BraunAbility vehicle. Our goal is to help make life a moving experience for our customers.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 15, 2019

    Phase 2 went out of their way to meet our needs and that supportive atmosphere is why I've rated them 5-Star. The only area for improvement, I would say, is the lack of some communications which left me wondering what was happening at times. Specifically, after intensively watching the mail box nearly two weeks for the insurance check to cover the conversion costs, I called my insurance rep and alerted her nothing had been paid. She told me she had paid Phase 2 a week earlier. Phase 2 did not tell me they had been paid until I asked them about it. Likewise, I was not advised Braunability Financial had paid Phase 2 until we were told we could pick up the vehicle and I asked if we would get a check to bring to them or if Phase 2 would be paid directly. Phase 2 still gets 5-stars as far as I am concerned. Even so, I'm simply suggesting that this area of communication could be improved.

    BraunAbility response

    Mel, thank you for your feedback. I am glad to see that you had a good overall experience, and I hope you continue to enjoy your BraunAbility vehicle.

    2 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: July 17, 2019

    These comments are specifically in reference to my interaction on the phone today with Carrie **, Customer Service NE Regional Case Manager for Braunability. Carrie listened. She heard and appreciated our situation/dilemma. She courteously endeavored to resolve our issue, even sending a photo of the equipment we were discussing to ensure that we had the same component in mind. Careful and thorough. She was kind and helpful. And that kind of excellent timely customer-centered service was exactly what we needed from Braun at that moment. Thank you, Carrie. Thank you, Braun.

    BraunAbility response

    Carol, Thank you for sharing such a positive experience. It means the world to us.

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    Rated with 3 stars
    Verified Reviewer Verified Buyer
    Original review: April 27, 2020

    I am concerned with the lack of grab handles to move from my wheelchair to the seat, no way to lock wheelchair in place by a system that is accessible without the help of someone else and no way to use the emergency brake. Missing paperwork for rebate promised.

    BraunAbility response

    Forest,

    Thank you for reaching out to BraunAbility. A representative from our customer experience group will reach out to you in the next 24 hours.

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    Rated with 1 star
    Verified Reviewer
    Original review: March 26, 2020

    I bought a Honda Odyssey Braunability two days ago. When I got it home I found I was unable to strap my daughter into the center tie down area. The shoulder strap goes straight over her neck. There is no place in the center of the van to place her that the shoulder strap will not choke her. Customer service was no help, I was told to contact my dealer and Q'Straint about the issue and Q'Straint told me to contact Honda. The dealer had no idea how to help me. Customer service acted like I did not know how to strap the wheelchair in properly. I have a $68,000 van that at the moment I cannot use to transport my daughter.

    BraunAbility response

    We are researching your concern and an agent will reach out to you in the next business day.

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    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: March 25, 2020

    Have taken the van and lift into your dealership located at 6836 N Sam Houston Parkway Wesr, Houston, Tx 77064 4, yes 4 occasions for lift & van repairs. Repairs are not Done correctly as yet, 3-25-20, & I have had to make ANOTHER appointment for Tuesday, 3-31-20, at 10.00 AM!!! Why can I not get decent repairs done the first time? The account is in Patricia **’s name

    BraunAbility response

    A customer service agent will be sending you an email to gather more information.

    4/23/2020 I'm glad that you took the lift to our dealer and the concerns have been resolved.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 28, 2020

    The purchase experience was made very easy by Van Product Inc in Raleigh NC. Chad ** took the extra time to ensure all my needs were addressed and met during the purchase process. Chad is an excellent representative of not only Van Product Inc, but Braunability as well. I look forward to many year of enjoyment in my new vehicle.

    BraunAbility response

    John,

    We are happy to hear you had a wonderful experience at the dealership. We wish you many years of enjoyment in your new BraunAbility vehicle!

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    Rated with 3 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 16, 2020

    In October of 2019, we brought a used 2011 Toyota Sienna with your conversion ramp built in. No problems with it, I am still getting used to all the buttons that control the doors, etc. I know where to get help if needed. Thus you can take me off your E-mail list.

    BraunAbility response

    Hi Dennis! Thank you for your purchase of a BraunAbility wheelchair accessible vehicle last October. I am happy to hear that the vehicle is serving you well. As requested I have removed you from our email list.

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    BraunAbility Company Information

    Social media:
    Company Name:
    BraunAbility
    Address:
    631 West 11th Street
    City:
    Winamac
    State/Province:
    IN
    Postal Code:
    46996
    Country:
    United States
    Phone:
    18004880359
    Website:
    www.braunability.com