About BraunAbility
With nearly 50 years of experience leading the mobility industry, no manufacturer knows better what you need when looking for a wheelchair accessible vehicle or wheelchair lift. With a nationwide dealer network with over 200 locations, you’re never far from a mobility expert to help you find the best fit for you and your budget.
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BraunAbility Reviews
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This device rotates and comesa out of the vehicle to transfer froma wheel chair and be lifted into the car. As a device it works very well until something breaks or goes wrong. Then it is virtually impossible to eeconominaclly repair. Not because it is difficult but because thois company will not supply the simplest of spare parts. In my case the remote handset was unpluged and damaged then lost. I asled for a replacement and was denied by the local dealers and the main company HQ. The handset plugs in using a RJ45 datya cable plug like a computer. This is not a job requiring hundeds of dollars of technoician input it is a user task, the handest is designed to unplug by the user. Very poor service and contraray to the move to repair and reuse for planet saving. So dissapointing and now unable to use the car. Could have been fixed in three days postage of a new handset.
We are sorry to hear of the issues you are experiencing with a handset. A member from our International BraunAbility team has been trying to reach you at the number you provided, so they may assist you.
Thank you,Customer Experience Group
BraunAbility
My muffler began failing just before the warranty expired but family health issues kept me from dealing with it right away. Also, it started as a fairly small rattle so it was tolerable for the time being. Once I had time to have it looked at by my muffler shop, they pointed out that it seemed to be a custom muffler so I later brought it up with the Braun dealer. They contacted Braun and were told that the muffler and repair would be covered by warranty because they knew the mufflers were an issue. After not hearing from Superior Van for a while, I called them and they said Braun changed their mind and they would not cover it. Eventually I reached out to Braun myself and got in touch with Brittany who was very pleasant and professional. She heard my complaints and made it right
We are happy to hear our team member was able to assist you and that your concern has been resolved! We very much appreciate having you as our customer!
Thank you,The BraunAbility Customer Experience Group
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I have had a BraunAbility adapted Chrysler Pacifica since 2021. It is set up so that I can drive from my wheelchair. I like this feature but absolutely hate the process required to allow someone else to drive since there is no way to simply move the passenger seat across. Recently, my son drove us and by accident bent the plug on the passenger seat while dragging it into the house. About a week later, I began getting scary dashboard messages indicating engine malfunctions. To make a very long story short, it took nearly a month and over $2,000 to find out that the broken plug sent the Pacifica's computer system into insane malfunctioning. The replacement part wasn't sent to Drivemaster (where the work was finally being done after two failed attempts by regular mechanics) until a week after issue was diagnosed for reasons I will never know.
I am upset that I was never told about the sensitivity between adaptations for mobility and the workings of the van. I'm upset that the warranty was voided completely because we had damaged the plug. I'm upset that it took so long to finally get my freedom back. BraunAbility's near monopoly in this area, should give them a greater sense of responsibility to people with mobility impairments. Clearly, it does not.
We are sorry to hear of your experience, but happy to see an authorized BraunAbility dealer was able to get your issue resolved. BraunAbility recommends working with our network of dealers for any of your mobility concerns because they have technicians trained and certified to repair the product.
A BraunAbility case manager has reached out to you directly through email and is currently looking further into your concerns.
Again, we are sorry to hear of your experience and apologize for any inconveniences this has caused you.
BraunAbility Customer Experience Group
Thank you Tracy for a fantastic conversion van, It will be great for both scooter and power chair. And I can drive again!. She was very patient to make sure I could enter and exit the van. I had to have a couple parts repeated and it was so easy to understand.
I purchased Toyota Sienna in 2022 that was converted with funding from OOD with handcontrols, easy lock, and foldout ramp 2021. I purchased the van. This was new conversion products by Braun. anyone who has engaged in the process of working with state/federal agency on getting a van conversion knows it's a journey in and of itself and it can take 2 years...
In may 2022, less than one year since receiving the van conversion, the ramp began failing. Van was taken to local dealer, Mobility Works Dayton Ohio who then said it was a flawed Braunability ramp module. And of course a part needed to be ordered. Problem solved they told me. Covered under warranty but I still purchased the $250 6 months maintenance check to make sure everything else ok.
A month later, this week, Wednesday afternoon June 22, 2022 again ramp began to fail. Today I learn from both my "National" Braunability "Case Manager" Carrie and local dealer Mobility Works Jeff (Tech) and Mike (manager) that the ramp is still not fixed and needs another "new" part replaced. Again...Mobility Works does not have the part and it needs to be ordered and "sometime" next week it will be fixed. Everyone tells me they are doing the "best" they can.
In the meantime, my options are no vehicle or drive the van knowing that the ramp will fail BUT..I am told by technician all I have to do is Pull and/or push the fold out ramp and it will work. Context is everything, I am 3 and half feet tall, with severe osteopenia and the reason I got a van conversion was because my body is not able to do excessive physical exertion. It is Friday, I have a medical appointment in Chicago on Tuesday and no idea how this will ever be resolved, No rental, no good options and a lot of money and effort invested in the process of getting what I thought and what I was promised was reliability and freedom of movement. It is not ok to treat disability community like this..Future buyers beware....Proceed with caution...The money involved in this conversion business and poor quality control makes me sick to my stomach...
We’re truly sorry to hear about your experience with your 2018 BraunAbility Toyota. We never want for any of our customers to have an experience like you’ve had. We understand that the vehicles we manufacture are your source to get anywhere and everywhere you go. Unfortunately, our products are manmade and therefore, occasionally there are concerns with them. BraunAbility always stands behind the products that we manufacture and we will support you and work with MobilityWorks to ensure all the concerns are resolved with your vehicle.
If you change your mind about the rental vehicle that was offered on Friday by our national case manager, we’ll be happy to look to find you an option.
Once again, we’re truly sorry for this inconvenience.
Sincerely,The BraunAbility Customer Experience Group
My BraunAbility 2021 Toyota had multiple pieces of interior trim misaligned. Very sloppy fit and finish, contrary to Braunability’s quality marketing claims. To their credit, these pieces were replaced and properly re-installed. The passenger side Braunability lower door extension did not meet up with the weatherstripping, leaving a hole to the outside, with resultant road noise. Braun screwed a small piece of metal to their door extension to close up the hole. There is something wrong with the engineering design of the door opening/door extension that caused this problem, the screwed on piece of metal fixes the problem by patching it up. I guess this is the result of their “55,000 engineering design hours” that they advertise.
Braunability also kindly replaced the weatherstripping which was poorly installed. So they have made a reasonable effort at correction, but buyer beware of the poor quality of their work. Now I have noticed that some of their lowered floor steel has already begun to show surface rust after 3 months of use. Appears the paint has been poorly/thinly applied. So that will be the next issue I have to deal with. I get considerable road noise through the sliding doors doors, especially on the passenger side. It is not horrible, but disappointing considering Braunability claims of “quiet drive” and “improved” Toyota door seal. Overall, not a confidence inspiring experience with my new Toyota conversion.
We are truly sorry to hear about your dissatisfaction with your BraunAbility Toyota. We understand that your vehicle was not delivered to you with the quality you expect from BraunAbility. This is why we brought your vehicle back to the factory and did everything possible to resolve your concerns. We will continue to do our best to provide the best quality product that we can and hope that you are satisfied with the work performed on your vehicle. We do value you as a customer and want for you to be happy with your BraunAbility vehicle.
Sincerely,The BraunAbility Customer Experience Group
More flexibility in interior color options. Need to have an option for a small console for drinks. Current drink holders severely impact access & transfers. I hope to have a console designed in the near future and will send you photos when that happens.
Robert, we appreciate your feedback and find it very valuable! We would be happy to have your photos reviewed if you care to share them!
We are very happy with our vehicle. It has made such a difference in caring for our youngest son who is 10 years old and W/C dependent. Our dealer Mobility Express, and our sales (Paul) and service (Daniel and Josh) staff have been amazing! Our only issue is ongoing issues with the A/C, but we are confident that our dealer along with Braun Mobility will resolve any and all issues.
We are very happy to hear you are happy with your vehicle and that it has made a difference in caring for your son! Mobility Express and BraunAbility appreciate having you as our customer!
A BraunAbility Case Manager is working closely with your mobility dealer, as well as, our vehicle support team to resolve the issue. We assure you Mobility Express and BraunAbility want to resolve the issue.
The BraunAbility Customer Experience Group
When we received the car the seats were used and old dirty. I paid $4,485 for used seats and This is some of the crappest work I have ever seen. BAD WORK, unstained, Money throw up a HOGs **! Bill **.
We are sorry to hear of your seat concerns with your recently purchased used vehicle. We can see that you spoke to a BraunAbility Case Manager yesterday. Since the conversation yesterday, we’ve been able to confirm with the selling dealer that the transfer seats on your used 2016 Dodge, are in fact the correct transfer seats. They explained that there was a delivery inspection performed prior to your purchase on 4/29 and that you seemed satisfied and signed the document at that time. Has something changed since then?
Your satisfaction is very important to both BraunAbility and our dealer network. After speaking about your situation to our selling dealer, they said they’d be happy to schedule further training for you with the transfer seats and provide a detail on the vehicle if you’re not satisfied with the cleanliness of the interior. We will be happy to discuss this further and help in any way that we can. I believe you’ll be hearing from your selling dealer today so they can help get all of your concerns resolved.Thank you,
BraunAbility Customer Experience Group
This is my story. February 15, 2019 I got a infection called cellulitis. By March 28, 2019 the infection took my left leg. I was in the hospital for 2 weeks then off to rehab first week of April 2019. Healing and rehab learning how to walk again. June 21, 2019 I'm going home doing my rehab in Columbus Mt. 14 miles away things are going good. 4 months later I get the infection back. January 2, 2020 back in the hospital another surgery. 6 days in the hospital. 6 more weeks of rehab and antibiotic. Going home February 13, 2020.
Now my right knee is a problem. Need a replacement. Doctors really don't want to touch me because of my infection that I had I'm a risk. I found a doctor that will do it. It's going to take some time. Things that I have to do anyway about my able to drive again. I was locked down in my apartment for 1 year and 6 months because of covid and needing knee replacement I went on Youtube. Found Braun Ability. They transformed my 2005 Tahoe so I could drive again. I can't say enough about them. They are part of my family now. WILLARDS garage installed the Braun ability equipment. They did a great work. To the day I have been driving for 12 days. This is March 17, 2021. Going to for appointment. Do you what to know why? Because I can have a nice day. Thanks again.
Thank you, Mr. Michael, for sharing your story and for the very kind review. We are extremely happy to hear our product has helped you regain your independence!
BraunAbility Company Information
- Company Name:
- BraunAbility
- Address:
- 631 West 11th Street
- City:
- Winamac
- State/Province:
- IN
- Postal Code:
- 46996
- Country:
- United States
- Website:
- www.braunability.com
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