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Americord Reviews

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About Americord

Americord is a private company that stores customers' umbilical cord blood, cord tissue and placental tissue. Customers can have their stem cells collected, processed and stored with Americord for future medical or therapeutic use. AmeriCord also offers newborn health screening that tests the baby’s risk for nearly 400 early onset childhood diseases.

Visit www.americordblood.com
Pros
  • Simple and straightforward
  • FDA-approved
  • Flexible payment plans
  • $110,000 quality guarantee
Cons
  • Collection kit and storage charges
  • No guarantee you’ll use the stem cells

Americord Reviews

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    Page 4 Reviews 230 - 380
    Verified purchase
    Customer ServiceStaff

    Reviewed June 30, 2019

    I’ve read through some of the benefits of cord blood banking. My husband and I had a trait of a blood disorder, so we tried to do it. We didn’t do it with our first child as we kind of forgot but as we planned for our second child, it was something that we wanted to look into and take advantage of because we never know what may happen in the future.

    A week or two before my scheduled c-section, I decided to contact Americord. A friend of mine referred them and my experience with them was pretty seamless. I called them one day and by the next day, they already overnighted me the kit and called to walk me through how to use it. Their customer service was excellent. The pickup was also easy and right after they collected it, they gave it back to us. When we got to our room and got settled, we called in for the courier and he was there within an hour or so. He was very respectful. He knocked on the door, stated who he was, and stayed behind the curtain that was like a little partition. Then my husband went and gave him the kit.

    Overall, Americord's service was excellent. I wasn’t even sure how it was gonna work and how it would happen. But they called me and walked me through things. It’s been about two months now and I’ve got about six follow-up calls to make sure that I was okay and checking on the baby. I just like what they’re doing, so I greatly appreciate that.

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    Punctuality & SpeedStaff

    Reviewed June 29, 2019

    My friend's mom is on the board of Americord and she said really good things about it. Our baby came a little bit early so we set up the appointment within hours of needing their service. Americord was able to get to us that night. They arrived on time and did exactly what the directions said they were going to do. They also kept my husband in the loop. Storing our baby's cord blood makes us feel better that we have a safety net if we ever need it.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed June 25, 2019

    Previously, I used Americord with my son. So, it was a very easy decision to do that with my second child as well. Everyone's been very friendly and very eager to help. It's a very quick process and thus far, using Americord has exceeded my expectations. I like the way they do business and everyone that I've spoken to has been very knowledgeable. In this world, people never know what's gonna happen. It would be for the best if I bank my children's cord blood. After researching multiple companies, Americord seems like it provides the best value and the best customer service.

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    Staff

    Reviewed June 24, 2019

    Our baby's forming a heart condition that we knew in utero so we decided to bank our baby's cord blood. I spoke to a few people from Americord, a female at the beginning, and then a male at the end after we had sent it away. And everyone was really great and everything was explained extremely well.

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    Customer ServiceStaff

    Reviewed June 19, 2019

    My sister-in-law who has been using Americord's services recommended them to me. I went and their rep was very informative and helpful. Scheduling was easy. I called them, said I was ready for pick up and they came to the hospital and picked up the kit the next day. So far, using Americord's service has met my expectations. I've recommended someone to them already.

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    Customer ServiceStaff

    Reviewed June 18, 2019

    I like Americord's customer service. I looked at different places where I can bank my baby's cord blood and they were very good in terms of calling and making sure that I was satisfied. They made sure as well that all my questions were answered. I went with them and the specialist who assisted me was great. She didn't pressure me and gave me some time. When I was ready to make the decision, she was there to answer the questions and process whatever was left such as doing the payment. I was at the hospital and their courier dropped it off for me while they were there. The courier told me the time that they were gonna get there and they were there at that time. Overall, Working with Americord has met all my expectations.

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    Staff

    Reviewed June 15, 2019

    I was referred to Americord and as I was speaking with them, they decided to give me a discount. There are new cancers coming out and people are more prone to be diagnosed with different types of cancer and it’s genetic. My husband’s side of the family has had a lot of people diagnosed with cancer. So if I can alleviate it by donating cord blood, which is for stem cell research and it can help out with a family member or my child, where they wouldn’t have to go through extraneous tests and have to pay the most bucks on medicine or treatments, it’s not gonna work or cause them to be a little bit more lethargic. I just thought it was a better idea, to pay the upfront cost instead of the long-term cost.

    I’m also a chemist and I do believe in science. So, in case something was to ever happen with one of my child, me, my husband, our family members, it’s a good way to help them out in whatever situation they may be in. Americord did an excellent job. They met my expectations by calling, making sure everything was okay, giving me direct information on how to handle the process and checking out to make sure everything went well. Plus, the process was straightforward and the cord blood can last up to 21 years.

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    PricePunctuality & Speed

    Reviewed June 10, 2019

    Americord is newer than all the other companies but they had good reviews. Also, it was cheaper than the other options. My husband handled the setup and he didn't have any complaints. Before they arrived, setting up was quick and easy. And the follow-ups had been good and everything was handled pretty quickly. I am happy with the service.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed June 5, 2019

    I did some research on Google and Americord seemed to be legitimate and they have good reviews. Also, they are cost-effective. When we said that the cost is more for us and we can't afford that much, they took a step and they reduced the price for us according to our budget. We are very thankful to them. They collected our baby’s stem cells. There is so much of research going on and it may be useful in the near future if we have any complications. If technology developed in the future and if we get more advantages with it, then it is the best way to do it. We are happy with it.

    They call me and ask me if I have any questions. And they direct me time to time, like asking if I'm good with the baby. Everything is going on and they remind every so often to take the kit to the hospital when I am due. Once I get there, they respond very kindly. Instead of me calling them, they called me multiple times. They met my expectations 100% and we will definitely recommend Americord to our friends and family.

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    Customer Service

    Reviewed May 30, 2019

    Setting everything up with Americord was pretty easy. My husband did it over the phone and he didn’t complain. We went with them for the placenta tissue that they provide. Having the kit for our child, so far and in the future, is very important.

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    Price

    Reviewed May 15, 2019

    Americord had placental preservation that the other banks didn't have. Also, the price seemed more reasonable when you collect several tissues so we went with them. My fiancé gave them the kit and everything was great.

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    Punctuality & SpeedStaff

    Reviewed May 13, 2019

    I asked my OB if putting my baby's cord blood in a bank was worth it and he said it was. After an online research, I decided to go with Americord. The rep who assisted me was very helpful and got everything done in a day. The process for picking up the kit was also done pretty quickly. There was some miscommunication, so they sent two couriers. But regardless, everything was smooth and they were able to find me. All in all, Americord has met my expectations very well.

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    Customer ServiceStaff

    Reviewed May 12, 2019

    I'm a bit older and this is my first child, so I wanted to make sure that everything was fine. Americord had pretty good ratings and their reps were really knowledgeable. They definitely follow up, personally call you and explain everything. They'll also send you things via email or tell you that you should go on the site to look up stuff. So, they were very helpful. The person that I spoke with every time was always the same person, which was nice and more personable. We got all the samples, and though the hospital where I had it collected at hasn't had many private collections with Americord, the kits were pretty easy. After I delivered, we called the number and they came in and picked it up within two hours. It absolutely met my expectations or, if anything, exceeded them.

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    PricePunctuality & Speed

    Reviewed May 11, 2019

    I have diabetes through pregnancy, and I did research and saw that a lot of diseases could be treated by the cord blood and tissue. It would benefit me as well later on if I have diabetes. I banked three things with Americord because I have to think far for my baby, so it's like I bought insurance. I called them around 7:00 PM and they set up the morning pick-up. Everything was fast and they gave me a lot of details, explained to me very clearly and the price is very reasonable.

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    Customer ServiceStaff

    Reviewed May 10, 2019

    My husband and I have researched about Americord when we decided to go cord blood banking. It will be useful if anyone in family needs the baby’s stem cell. We found Americord in good reviews. We couldn't afford the down payment and they have installment planning. This is the largest bank so we feel this cord blood will be safe with their banking. My other friend also goes with them and referred them to me.

    The Americord rep helped us in everything while we are setting up our account and choosing the plan. They also followed up when they sent the package. And also, after receiving the cord blood, they called us. They ask if we have any questions. It was good experience. We are also referring whoever friends who are pregnant if they are looking. We felt that everything was a good and easy process with them.

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    Customer ServicePrice

    Reviewed May 7, 2019

    I like that Americord had higher capture count than a lot of the other places did. I had experience with ViaCord previously, with my son. The pricing structure seemed a lot more reasonable with Americord without having to have the yearly service fee. Americord's customer service is awesome. They've called me several times to check in and let me know what's going on with our account and things. It's been pretty great so far. And we had a really high cell capture. So I thought that was also good.

    My husband and I have different blood type and we were thinking if he has my blood type as opposed to his blood type, my son has two blood types. It turned out they have the same blood type. But we just wanted to be safe and know that we have the baby's cord blood if we need it down the road. There's a history of lots of rather strange illnesses in our family. I recommend Americord.

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    PriceStaff

    Reviewed May 6, 2019

    I like Americord's pricing and they have better options compared to others. They also did the placenta. The staff I talked with made everything very streamlined. She was very forward and made sure to catch up with me and get everything set up for me. Americord is very valuable for the future of my child and for me as well. Our doctor had gotten everything ready and my husband handled it because I was still recovering, and it was really easy.

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    Customer Service

    Reviewed May 4, 2019

    Americord was suggested to me by a friend. There's so much out there disease-wise, and there are a lot of research happening on how cord blood banking could potentially help. We have two kids. We did not do it with our first, but we decided to go ahead and do it with our second. The instructions that we received over the phone was slightly different than what the person picking it up assumed. They didn't assume that they were supposed to pick up the whole kit. And we were told to seal it. But it was received just fine. Americord has been easy to use.

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    PricePunctuality & SpeedStaff

    Reviewed April 27, 2019

    We reached out to Americord and they got back to us quickly. Their rates were comparable and affordable, and we had heard good things about their service. Our experience with the blood specialists that assisted us was a breeze and it was really good. They thoroughly explained everything to us and the directions on how to collect the things were clear. My husband met with the courier who picked the kit up. The courier came quickly and the transfer went smoothly. The value of using Americord has definitely met our expectations. It gives me peace of mind to know that I have the blood saved there in case I and the baby ever need it.

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    Verified purchase

    Reviewed April 16, 2019

    I decided to bank our baby’s blood out of insurance and I went with Americord because of the price. The inside of their kit is a little confusing. My doctor was not familiar with it, so it took her a bit of, “What is this? What do we here? What is that?” They deal with all of the other brands. So, one feedback would be making sure that their sales reps are going out to meet more doctors to make sure they are familiar with the services.

    My doctor is recommending another brand only because those people had spoken with them. Americord was not the number one that the doctor recommended to me. I just went out because I had to do my own research. I've heard a lot of people say that I am throwing away money because of using a bank like Americord, but if you need it, it would be very valuable. Hopefully, I’ll never have to use anything. It is just out there for whatever and it is there for 20 years.

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    Reviewed April 13, 2019

    We heard a lot of things like banking our baby’s blood might be useful for her future or for any kind of diseases that can be cured by the blood cell so we did it. Americord picked up the samples at the right time and communicated properly so we felt it was a safe place. The courier came to the hospital and picked up the kit. We don’t want to go anywhere. It was an awesome experience.

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    Price

    Reviewed April 10, 2019

    We banked our first child’s blood and the researchers said that it might be useful for different diseases. Although we’re not sure if it can be useful for us or not, we went for it thinking that we would have an option if we needed it. Now, this is our second child, and with Americord's competitive pricing and the good storage, we decided to use their services over other companies. I dealt with Paula and another guy, and everything in the process was good. There were no glitches on the pic-up of the kit and the courier who did it was smooth.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed April 3, 2019

    I'm in the healthcare profession and we looked into cord blood banks. You never know until you need it and hopefully, never do. It’s quite valuable. We decided on Americord from looking around, online reviews and the cost. Their customer service was fine and it was easy to get somebody around the phone. The experience with the courier driver was great, quick and straightforward.

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    Customer ServiceStaff

    Reviewed March 30, 2019

    My wife and I decided we're gonna just have one baby, so it was worth it to have something to bank up for any future problems, health-wise. There were some people who advised me to bank our baby's cord blood while some told us we didn't need to. But, we chose to keep the blood cells and that's what we did. I made some research and Americord explained a lot before I started the process. I also chose them based on their price and service.

    The specialists at Americord were very friendly and understanding. They made the experience very easy. The guy who picked up the kit was very nice. He called me and he showed up. The box was ready, then he took the stuff and we signed the paper. So far, I'm happy that I made the decision to keep the blood and the cells. I hope I will never use them, but it's a peace of mind to have something there if we need it. Overall, it was a very good experience.

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    Price

    Reviewed March 29, 2019

    My husband did a lot of research and towards the end was it was coming down to price between Americord and one other place. But the service was better from Americord so we ended up with them. So far, their service has been great. We got a really good quality of service for the price. We would totally recommend Americord.

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    Punctuality & SpeedStaff

    Reviewed March 23, 2019

    I read about Americord and figured it is a good thing to have. Banking my baby's cord blood is good for the whole family if anything ever happens to my daughter, myself, my husband or any other kids I might have. Their reps were helpful and made the process easy. Plus, my experience with their specialist was good. They came to the hospital and picked the cord blood up. It was quick.

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    Reviewed March 18, 2019

    Our baby’s cord blood might be used in the future and one of our friends had just done it with Americord, so we chose to go with them. Everything has been very smooth with the process. When we joined though, they said they were gonna give the referral to our friend but it has been several months now and it still hasn’t been processed.

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    Americord
    Response from Americord

    Hello Radhika,

    I am Martin Smithmyer, the CEO of Americord. I want to congratulate you and your entire family on your beautiful new addition.

    I sincerely appreciate your feedback regarding your friend not receiving the Amazon gift card. Once I received your feedback, I immediately had my team review the account to verify if we sent the gift card via email and our record showed that it was sent on 3/28/19. However, after speaking with your friend, it seems that there was a system glitch and that prevented the email from going out that day. We send hundreds of gift card via email daily, and we had not heard from any of our other clients that they did not receive their gift cards.

    After your feedback, our IT team very quickly resolved it and I am delighted to share that your friend has received the Amazon gift card. However, we welcome you to verify with your friend once more.

    Nonetheless, in light of your feedback, I have asked one of our Client Service team members to contact you to be sure that you have no other concerns.

    Again, we thank you for taking the time to help us improve our service. We look forward to our continued relationship.

    Sincerely,

    Martin

    Verified purchase
    Punctuality & Speed

    Reviewed March 17, 2019

    My friend suggested that a baby's cord would be something useful for any future medical treatments. Americord was referred to us and so far, our experience has been pretty good. Their courier came on time and he knew what he was expecting in the package.

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    Punctuality & SpeedStaff

    Reviewed March 16, 2019

    Banking our baby’s cord blood is something new and we don’t wanna be feeling bad that we didn't do it so I did and this is our second time with Americord. They’re pretty good and informative. They answered the questions of the order we have. Plus, we got the kit on time too.

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    Customer ServicePunctuality & Speed

    Reviewed March 15, 2019

    In 2014, my first daughter was born and we chose Americord then. Even though the office suggested a different company for my second baby, we wanted to go through Americord since my first daughter did bank with them. As soon as I contacted Americord for the second time cord blood banking, they made the process smooth. After finalizing, they sent the kit immediately, in two days. Even the courier process was done great. It was night time but as soon as we called, the very morning, they came and picked it up. After the banking, we just contacted them for the certificate. It was a really good experience with Americord and I would recommend this company to my friends. I have my Masters in Science and I hope that someday, banking both our children’s cord blood might help us in some other way.

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    Punctuality & SpeedStaff

    Reviewed March 12, 2019

    We were doing some research and we were told that in case we need the cord for any medical purposes in future, banking it would really be helpful. Everybody else was doing it, so we did it too. My friend did their cord with Americord and they told me that everything like the service was really good. I went to them too and I had a really nice specialist. She was really helpful and she had knowledge of what she was doing. The people who picked up the kit came on time. They came to the hospital at the particular time they mentioned. They came to pick up everything. They checked then they left. Americord has exceeded my expectation.

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    Customer ServicePricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed March 8, 2019

    We used Americord with our first baby and we went with the same thing for the second one. Their cost made me prefer them over other companies. Initially, I chatted with them online and they called me back on my cell. I requested for the different options that I have and they provided me with it. I chose the cord blood only, then they sent the box to me within two days. There were follow-up emails and text messages of what to do on the day of the delivery.

    Once the delivery was done, I called back the team and they sent a person within eight hours. They picked it up and within two days, provided the certificate of how much was available. Their reps were pretty good and knowledgeable. They gave me information at the right time, so everything went through pretty smoothly. The instructions were pretty straightforward. When they sent me the text messages, everything was on there. And they always call me with a follow-up. I'd refer others to start with the Americord company.

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    PriceStaff

    Reviewed Feb. 28, 2019

    Americord said to me that they can extract a higher number of cells and the representative explained each and everything. He told me the positive and the negative and he gave me what extra thing Americord is providing. So it was really helpful for me to exactly understand the cost, the pluses it leads to and how we can use it in the future. You never know what may happen so I wanted to save the cord blood to be on the safe side. It might be 10 years down the line but if something happens to the baby, to us or to her sibling, I should have something we can work on. At this point, I don't have any issues. It's going pretty well.

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    Customer ServicePriceStaff

    Reviewed Feb. 17, 2019

    One of the things that led us to Americord is the use of the latest technologies to preserve the cord blood for a longer time. Mainly, our thing was the price also. Plus the people at Americord were able to answer our questions on how the pricing would be, what would happen, how I would get something if I needed it and how a DNA would match. I think there was a quick test on how it matches with other DNAs. With all the things going around, we wanted to be careful. If something comes around, either to me, the baby or anybody, the cord blood would help our strength. We did it as an insurance and it has been a smooth journey. They came and picked the kit up, and that was it.

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    Staff

    Reviewed Feb. 13, 2019

    My baby's cord blood could be used for a health issue. We decided to bank it and after doing a research, we went with Americord. I like that they saved the blood cells, the umbilical cord and the tissue of the placenta. The courier who picked up the kit was very nice and professional. We were stuck on some stuff, and he helped a lot.

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    Customer ServiceStaff

    Reviewed Feb. 11, 2019

    I had a traumatic experience in my childhood that left me with a lifelong disability. I have a spinal cord injury and there's no current treatment for that. I decided to go with banking stem cells for the idea that in the future, they may be more effective at treating more things. Giving my kid that opportunity, potentially down the road, to have something that may be able to keep my kid from having to live with a lifelong disability or illness is amazing. Americord was good with answering my questions when I called in. I had a great experience with their specialist.

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    Customer ServicePriceStaff

    Reviewed Feb. 9, 2019

    I will be having my first child and my mother encouraged us that we should store our baby's cord in case something happens on the way. Another reason I wanted to bank my baby's cord blood is that of my own syndrome. I also have a pregnancy blood clot and anemia. My doctor gave me some flyers and we started doing some research. After that, we called Americord. Their price and service made me want to know more about their company. It helped that their staff were attentive to follow up with each step.

    While they were not pushy, they reminded me that my due date was close. They also explained to me and my husband how the blood cord works. I like that they texted instead of having phone calls because I'd rather not pick up the phone when I'm somewhere else. They sent updates with other promotions and then coordinated with our budget and gave all the financial payment plan with us. Other than that, we just called them and then the carrier found the room that I was in. Overall, my experience with Americord was pretty good.

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    Punctuality & SpeedStaff

    Reviewed Feb. 8, 2019

    I decided to bank my baby's cord blood to be on the safe side just in case. I did some research and I decided to use Americord's services. Their specialists knew what they were talking about and they were thorough. Then, the courier who picked the kit up was fast.

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    Price

    Reviewed Feb. 6, 2019

    Banking my baby's cord blood was a smart thing to do. With Americord, we didn’t have to pay for storage for 20 years like everyone else and they were also cheaper. They met my expectations and everything was good.

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    PriceStaff

    Reviewed Feb. 5, 2019

    We did a lot of research, read reviews, and Americord and another company had the best reviews. When we tried to get in touch with both companies, Americord was very responsive. They answered our messages and questions even on weekends. Their representative was really nice, which made the pick easy. The blood cord specialist was there and answered in detail. Also, the cord specialist's patience and responsiveness were good. So far, Americord, makes me feel better knowing that they're there. We wanna make sure that if anything ever happens, we did this, so essentially it's insurance. While I wish the price wasn't so hefty, my overall experience was good.

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    Customer ServiceStaff

    Reviewed Feb. 4, 2019

    Some of the companies hassle you a little bit, but Americord didn’t hassle me too much. Working with their rep was great. They were very nice, easy to work with and very straightforward. They called and talked to me about everything. Then everything was sent in the mail, and it was very easy to read and my dad just knew how to do it. The courier came when he said he was gonna come, and it was simple. Americord was recommended to me by a friend and using it has high value. It's good to have the stem cells in case I might need it.

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    Punctuality & SpeedStaff

    Reviewed Feb. 3, 2019

    I had been researching about stem cell preservation and cord banking and I thought this is a better option for my baby's safe future. I found that Americord is good and we spoke with one of the representatives and got good information. So, we were sure that this is the bank we wanna choose. The cord blood specialist was very prompt and she answered all of the queries. Then, the courier who picked up our kit came on time and it was good with him. So far, we have had a good experience.

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    Staff

    Reviewed Jan. 27, 2019

    Based on the online searches that I made, I decided to go with Americord over other banks. The rep I dealt with was pretty good. They were also straightforward and easy to work with.

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    Staff

    Reviewed Jan. 25, 2019

    My cousin recommended Americord and they did all three banking. The specialists I dealt with were very helpful and knowledgeable. I liked how there were instructions. It was very easy. The box was all set up, and it went very smoothly.

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    Reviewed Jan. 24, 2019

    Americord was all included for 20 years, so we did not have to pay yearly. I did it for both my kids and everything was great. The courier who picked up the kit was good, and my husband took care of that afterwards. Americord was a pretty cheap insurance policy for my kids, and I know the value of extensive research. I also appreciated getting a discount on the second kid, because it went up quite a bit between kid number one and two.

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    Staff

    Reviewed Jan. 23, 2019

    With Americord, we liked that we didn't have to pay a yearly fee after we made all of the payments in three years. The reps I dealt with are great. The process was really easy. They answered all of our questions, and they told us exactly how it would work. We got the package in the mail then we brought it to the hospital and their rep came and picked it up.

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    Customer ServicePriceStaff

    Reviewed Jan. 22, 2019

    I've used Americord before for my twins. They did a pretty good job. A lot of it was to do the with the storage fee. Storage fee is included versus other companies, you pay a lifetime yearly storage fee. With my most recent experience I called and emailed their customer service, and then they put me in touch with a rep. And the representative was in New York. She called and listed the options available, including the cost. She said she could give a discount if we decided to pay upfront, meaning the whole fee versus a payment plan. We emailed back and forth. She wasn't too pushy, but she called me about once every 10 days to check in if I need any more information and if I have made a decision between placenta cord blood and umbilical cord, because I can do combinations.

    It was very plainly laid out what the cost options were. And then I decided on going with cord blood and umbilical cord tissue after I talked to my doctor about it. They sent me the kit and it didn't cost me anything. I just held on to it. They did take a deposit, but the deposit was refundable if I went to a delivery, and they couldn't harvest anything. She also said that if they made a mistake, like if their courier couldn't get the blood to the bank in time, and there was no cells, then it was also refundable. So I didn't really see a lot of risks.

    I gave her my credit card for the deposit, and that was also gonna be used for the payment as well. They ran the deposit and it was $230. I gave birth. They harvested the blood on the kit, then they called the number on it. When we called the number, they put me in touch with the courier service. But then, they had trouble looking up both twins' information. A few days before my scheduled C-section, I filled out everything online, registering my child and they also had trouble looking that information up to match it and trying to figure out Twin A versus Twin B. But that all got worked out. It just took a couple of hours over the phone. I just told them what the issues were, and they figured it out behind the scenes.

    The courier, which was an independent contractor came. He took the samples and drove it straight to LAX. He gave me a receipt of taking it. And then 10 days later, I got an email saying that there were viable cells, and that they would be charging my card the full amount, which was like 10,700. After I paid, they gave me an official certificate of storage for the amount of cells in the blood. They did a pretty good job. Except maybe having the courier's information might be good because I didn't know he was coming. But they did the follow-up phone calls, which was great, to see how everything went in the experience.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 19, 2019

    A friend referred me to Americord and so far, everything has been very good. The reps have been very helpful. Any time I had any questions, they were answered. Everybody was always very efficient. The process was also not very long at all. As soon as I made the phone call, and they gathered all my information, it was up to me then to make the final decision. Everything on Americord's end went very quickly.

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    Customer ServiceStaff

    Reviewed Jan. 17, 2019

    I investigated Americord online and then I kept getting emails. I like that the fee wasn’t billed yearly. After the initial, it was paid all upfront. However, I’ve gotten a lot of phone calls without much customer service. They’ve called a lot after the fact just to get feedback even though they know that I have an infant. If I had to do it over again, I wouldn’t use Americord. The person that came to fix this up didn’t have forms and had to come back, and was there for hours. Overall, the process was not great.

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    Response from Americord

    Hello Lesley,

    I am Martin Smithmyer, the CEO of Americord. I want to congratulate you on your beautiful new addition.

    I also want to thank you for your feedback, and I have asked our client services team to review their procedure to ensure that our clients are not overwhelmed by our commitment to provide white glove services.

    Again, we thank you for taking the time to help us improve our service. We look forward to our continued relationship.

    Sincerely,

    Martin

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    Staff

    Reviewed Jan. 16, 2019

    I’m a huge believer in stem cell research and the help that it could possibly provide my little one in the future if they end up with any kind of disease. I was given a review of other banks and Americord seemed to have a better rate. They also have an FDA approval. It’s been a pretty easy process with them. Their guy was extremely helpful, patient, and cool. He really made the whole process seem a lot easier than what the online did.

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    Punctuality & SpeedStaff

    Reviewed Jan. 15, 2019

    We have friends who said really good things about Americord. We went with the banking process for the future although hopefully, we won’t need it any time. Just in case we don’t use it after 20 years or so, it'll be our child's decision what to do with it. Maybe it could be useful to somebody else too. Our experience with Americord was pretty good. Everything was quick and they were there to pick up everything on time.

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    Staff

    Reviewed Jan. 14, 2019

    Our experience with Americord is good. We looked at others but we thought Americord is best for us, so we have proceeded with them. Their reps answered my questions. We have stored our baby’s cord blood for future use for our baby. If we'll need any emergency help, we can use that. I feel good because before Americord collected our baby’s cord blood, they gave me a lot of instructions. So, they are doing good.

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    Customer ServicePrice

    Reviewed Jan. 13, 2019

    We did not go with the cord blood storage with my first kid. With this second one and my last one too, we thought this is the last chance that we can do it. If it is not done this time, then we cannot do it anytime. I did a research online and Americord was a little less expensive compared to other providers. I read the review and when I called the customer service, they spoke to me well so I decided to go with them. Americord is very good with pricing as well as reviews. I hope they maintain it.

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    Staff

    Reviewed Jan. 12, 2019

    We thought about banking our baby's cord blood the last minute right before I went to the hospital, just for peace of mind later on if we needed it. I Googled and Americord came up. The cord blood specialist was very good. They were able to give me the information and get the kit was sent to us right away so I was impressed.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Jan. 11, 2019

    I liked the upfront price of Americord for the 20 years and not having to worry about making an annual payment. I banked my first child with them four years ago and this time, the experience was great. When I called since I had questions about getting in the online system, the rep was able to get me my discount for being a return client. She got me the kit quickly and answered any questions that I had. We called to say that the kit was ready and the courier told us that they would be there the next day. However, they came later that night which was interesting because we weren’t expecting them but that was fine. We banked our baby’s cord blood in case we might need it and I would recommend Americord.

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    Response from Americord

    Hi Andra,

    I am Martin, the CEO of Americord. I want to congratulate you and your family on your beautiful new addition.

    Also, I want to thank you for enrolling a second time with Americord. The Americord team is committed to providing the best "Customer Focused" service, and so I am delighted to learn that your experience this time was a great one. We will continue to make sure that you received five-star service throughout the 20 years.

    Thank you again for your kind review and for recommending our services.

    Sincerely,

    Martin

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    Reviewed Jan. 2, 2019

    Banking our baby's cord is an insurance policy that we can financially afford, and we thought of trying it just in case. I spoke to someone and it made sense to go with Americord. The cord specialists were very helpful and they made it easy. The courier who picked up the kit was fine, too.

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    Customer ServicePriceStaff

    Reviewed Dec. 31, 2018

    Americord seemed to be the most popular option through our doctor and we went off the recommendation. We saw it as an insurance policy for the future. Our doctor warned us that a lot of it is science that isn’t quite here yet. It's potential science and it’s a chance we would be taking that may or may not come to fruition. But the potential benefit seemed to outweigh the cost for us and that was really why we ended up going to do it. But we had waited until the last minute to decide that we were actually gonna do it. It was two weeks before we went to the hospital and at that point, I was a little nervous because I had heard or read somewhere that we would need to go ahead and get paperwork and stuff done 8 to 10 weeks in advance.

    But the experience was wonderful. Everything went very smoothly. We got the box the day after I purchased it online and that was great because I ended up being induced earlier than our due date. I was glad it was able to still be done. The courier was great too. He showed up not long after we had made the call and he did a great job. It seemed to work nicely. Americord has definitely met my expectations so far. It’s one of those things that's like an investment. You put the money in and don’t think about it until you have to use it. And as long as it’s working for me, I’m fine. We were pleased with the way everything went and I definitely had good things to say to friends of ours.

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    Reviewed Dec. 22, 2018

    We have decided to go with the cord blood because times are developing and we don't know what it can treat after 10 to 15 years. We have used Americord with our first one, so the second time, we have them for our second son. Working with their cord blood specialist was straightforward. Since we already experienced the first one, we already know what the procedure with the cord blood kit. Then during my second son's delivery, I called the number, and then they called after. Everything went smoothly for the most part.

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    Customer ServicePriceStaff

    Reviewed Dec. 17, 2018

    I wanted to bank my baby’s cord blood and we did it with my older son. My husband has used the cord for his hips and we thought that if he ever does it again, we already have what we needed so we are definitely relieved. We did not know very much about it when we had it with our first bank and it was expensive for us. But I was impressed with Americord’s customer service which is big for me. Also, I liked the way they priced their plans and it made more sense.

    When the courier picked up the kit, my mom took care all of it. However, there was a bit of miscommunication. When I had the consultation, they told me that the doctor had to sign but my doctor did not have to sign it and they would not take it. But when they were here the next time, they told me that it was okay if the doctor did not sign and as long as the everything was filled out, then they will get it shipped off. That aside, I have been recommending Americord and I have told another friend who is pregnant and she has been thinking about it.

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    Customer Service

    Reviewed Dec. 16, 2018

    Banking our baby’s cord blood was something that I perceived in the future as being very valuable and there are lots of research. I hope not to use it, but maybe it doesn’t only need to be used for some dire circumstances. Maybe it could be used for other situations so it’s better to have it. Americord had cord blood as well as placenta and the storage. There was another company I was inquiring about but Americord beat them to the chase. They were very responsive, reliable and I really liked the customer service.

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    Customer ServiceStaff

    Reviewed Dec. 15, 2018

    The customer service at Americord was better when I researched. I immediately got a call back with all the information that I needed. The specialist very informative and told me everything I needed to know, including all the tips on how and what I could be using it for. When they sent me the kit, it was very self-explanatory. As soon as it was ready and I called to get it picked up, they called again to make sure that everything was okay. They called me after the driver had left and made sure that the driver picked it up. The courier driver was great as well. He was earlier than what I expected, which was good. He told me where to find the code and what I needed for the paperwork for him to take it. I hope that if I ever need it, I get the same customer service and I don’t have to go through a whole bunch of stuff.

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    Punctuality & Speed

    Reviewed Dec. 10, 2018

    I didn't save my baby's cord blood the first time and I want to do that for my second kid. I checked into Google and the first establishment that I got was Americord. Everything is good. I got the certificate and everything. The carrier who picked up the kit also came on time.

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    PriceStaff

    Reviewed Dec. 7, 2018

    Banking my baby's cord blood is like an insurance. I’ve also known other families that have had illnesses related to needing a bone marrow transplant. I’d feel guilty if I’d pass doing something so simple. And just a few thousand dollars is a drop in the bucket when it comes to having an opportunity to cure a disease. I also like that it included the 20 years of storage in its price. Their specialists knew what they were doing and were professional, efficient, and educated. Everything was good and Americord has exceeded my expectations.

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    Customer Service

    Reviewed Dec. 6, 2018

    I banked at Americord and I collected all three: the placenta, tissue, and the cord. My experience with the company was good and they handled everything well from the time I inquired about cord blood to the time of collection and follow-up calls. Go with Americord as they are the ones that do everything.

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    Reviewed Dec. 5, 2018

    We have really good technology now, but in the future, we may have better technology to work with cells. I decided that banking our baby's cord blood was a good idea. I did some research and read that Americord had longer periods they would be able to keep the blood. The courier who came to the hospital picked up the kit and I didn’t have to worry about anything. I received a call some time ago and I was that I can get all the papers online, but I wish to receive all the papers by mail, that I could physically store. It’d be better for me. All in all, Americord met my expectations and I would recommend them. If there’s a treatment that becomes available in the future, then changing cells is a good option to have.

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    Americord
    Response from Americord

    This is Martin, CEO of Americord. I want to congratulate you and your entire family on your beautiful new addition.

    I am delighted to hear of your experience and that it met your expectations. We certainly work diligently to be sure that our clients are pleased with the service.

 Regarding your feedback on receiving paperwork through the mail, we find that at times mail can be delayed or get misplaced, which is why we have created a client portal where all essential documents kept for each client, and it allows for our client to print documents at any time.

    However, if our client's request to have a document mail, we are pleased to send it through the mail. I have requested that our one of customer service team member contact you to inquire if you would still like us to send you a copy of your documents through the mail.

    We thank you for your kind feedback!

    

Sincerely,



    Martin

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    Customer ServiceStaff

    Reviewed Dec. 4, 2018

    We banked our baby’s cord blood for precaution. We wanted to cover our bases and know that it could potentially help a sibling or ourselves at some point. It was a smart idea and an insurance in a way. The prices and the amount of storage at Americord was appropriate. Everybody was very pleasant, friendly and professional, and they answered our questions. They also followed up and called us to see if we had any extra questions. The carrier was friendly although he did not quite know what he was doing. He had a call and asked about what he needed to do when he got there. Nevertheless, Americord provided what they said they would.

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    Punctuality & SpeedStaff

    Reviewed Dec. 3, 2018

    I wanted to have my baby's cord blood in case something happened that we needed it and I'm glad that I did it. I got a call from Americord one night when I was getting induced. Then, Americord rushed the package to the hospital overnight and made it in the nick of time. It was a last-minute thing and I was impressed that they got there so quickly. My mom met the courier at the lobby and got the package. She said they were really nice.

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    PriceStaff

    Reviewed Nov. 30, 2018

    We were making research on cord blood and we came to know that it was useful in case of an emergency. We thought of doing it for our baby before but we didn’t have that much information at that time. We liked the price Americord had. Their people were really good and interactive. They explained to me everything on how you store and how the process will be done. It was a good experience. When I came in, their kit carrier was sitting there. I asked him for a receipt and he said he didn't have it, so I took a picture of the receipt method. He then took off. Americord has met my expectation right now.

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    Reviewed Nov. 27, 2018

    My husband researched and chose that Americord will be better. It’s safe and I can recommend Americord to anyone.

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    Customer ServiceStaff

    Reviewed Nov. 25, 2018

    My kid is seven weeks old and so far using Americord has met my expectations. Their customer service has been some of the best I’ve dealt with. The reps were professional, very knowledgeable and responsive, and they follow up consistently. I wanted the insurance policy for my kiddo in the event there are any medical issues that come down the line and so far, everything is going well.

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    Response from Americord

    Hi Emily,

    I am Martin, the CEO of Americord. I want to first congratulate you and your family on your beautiful new addition.

    I am delighted to hear of your experience and that it met your expectations. We certainly work diligently to be sure that our clients are pleased with the service we provide.

    Thank you again for your kind review, and we will work hard to ensure you continue to receive excellent service.

    Sincerely,

    Martin

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    Punctuality & SpeedStaff

    Reviewed Nov. 20, 2018

    I decided to go with Americord because it's private-owned versus other insurance-owned type of facilities. Their cord blood specialist was good and the carrier who picked up the kit showed up on time. It was a good experience overall and I'll recommend Americord to friends.

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    Americord
    Response from Americord

    Dear Chenghui,

    This is Martin, CEO of Americord. I would first like to say congratulations to you and your entire family on your beautiful new addition. I would also like to thank you for your great review. We work extremely hard to ensure that we provide excellent service to our clients, so it is wonderful to hear that you have had a positive experience.

    Thank you again for your kind review and for recommending our services.

    Sincerely,

    Martin

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    Staff

    Reviewed Nov. 15, 2018

    My sister used Americord two years ago and we really liked the process. It's always good to have a backup if there are any issues. Their cord blood specialist was great. They keep in contact in getting updates and it's been really nice. They have been on top of it and even the pickup was even earlier than they would be. It was very effortless on our part.

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    Customer ServiceStaff

    Reviewed Nov. 14, 2018

    A cousin of mine referred me to Americord. I read online about its benefits and then chose it. My experience in dealing with their cord blood specialist was good but I sent Americord an email some time ago because the name of my child was misprinted. I was told that I would be called in a day but I never received any call regarding that nor received any reply to my email. But, other than that, I’m satisfied and I would refer Americord to a friend.

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    PriceStaff

    Reviewed Nov. 12, 2018

    We banked my baby's cord blood for health reasons and Americord explained everything well. Their reviews and their price, which was one of the cheapest, made me go with them. The specialist I dealt with was helpful and very available. Americord made the complex thing easier. It was great.

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    PricePunctuality & SpeedStaff

    Reviewed Nov. 7, 2018

    I like that Americord does not charge before the stem cells are collected. I also compared with a couple of other companies and I thought Americord is better. They are cost-efficient. My experience with the cord blood specialist was also very clear and concise. The answers were very much relevant to my questions and they cleared all my doubts. It was excellent. On the other hand, people in the hospital and even the doctor who delivered my baby did not know about Americord. He was surprised to know the name and about the collection kit that we had. So Americord should do some advertisement or promotions to make themselves familiar. That aside, the courier was prompt and overall, I'm very much happy with the experience. I hope the cord blood won't be used but it's there in case my son needs it in the future.

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    Customer ServiceStaff

    Reviewed Nov. 6, 2018

    I work in healthcare and I know the benefits of stem cells. Also, one of my best friends from my school passed away from leukemia because she needed a bone marrow transplant and she couldn't find a match. So I did a lot of research going to stem cells. If she would have had her blood banked when we were little, then she may not have been in that situation. The woman we dealt with at Americord communicated well and I liked the fact that we could pay all upfront and not pay an annual fee. I delivered early in the morning and my husband called for the kit to be picked up. Then the hospital front desk called us and told us that the courier was there to pick it up so my husband took it out. The only thing Americord can improve improve on is the communication after the retrieval and the processing of the blood.

    Clients are spending a lot of money and then Americord would just come and send you an email that they processed it and they charged your card. They do not communicate what the volume was and how many stem cells they were able to get. I know you can go on the website and find that. But in a busy time after having a baby, it would be nice for them to communicate that and give you an idea if that's a good amount or if it is on the low end but is still a match should you ever need to use it. But overall, it was a good experience and I was happy with it. Americord has met my expectations and it's nice that we have the cord blood there should we need it.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 4, 2018

    We did some research and understood the possible uses for the cord blood. We also understand the complications that can occur and it’s like life insurance for your child. It’s something that can save them or help them in the future if they need to use it. I used Americord for my first child two years ago. Jerry was my specialist this time around, and he provided me all the information I needed. If there were some follow-up calls with me, and if my phone hung up on him, he called me back, so I appreciate his help. We expected the courier who would pick up the kit to arrive the next day or later on that day, but they arrived quickly. We got the placenta this time around and we understand there are still some trials going on with those items, but I refer Americord to my friends and family all the time.

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    Reviewed Nov. 1, 2018

    Everything is going well with Americord. They had good reviews and they were able to answer all my questions and provide good service. It met my expectation. I'm hoping to use my baby's blood for my oldest son who is autistic. There is some research that goes to that area.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 31, 2018

    We have some history of non-Hodgkin's lymphoma in the family, and there is research that shows that stem cells can be used to treat some forms of cancer.

    Banking my baby's cord blood is kind of an insurance policy. I went with Americord for the amount of stem cells that they are able to collect and their payment structure. The cord blood specialists were prompt in providing feedback via questions, and they were very thorough with their follow up. Everything from the collections and the processing went as expected. So far, we feel happy with the services we have received.

    As far as researching other companies, Americord seems to have some of the advanced technology when it comes to the collection of the stem cells so they are able to collect more which is a benefit if that is what you are ultimately paying to do and you are extremely easy to work with. They have made the process pretty simple. I also had to call the hospital with questions and they were able to get all the information they needed. So, in general, they are an easy company to work with.

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    Punctuality & SpeedStaff

    Reviewed Oct. 19, 2018

    We had gone with Americord the first time with our son, so we stuck with the same company. This time around, our experience with the cord blood specialist was fine. But it was a very salesy experience, which created a lot of doubt for us about whether banking our baby’s cord blood was something that we should be doing or not. The whole cord blood industry breeds on the fear of parents and our decision to bank our baby’s cord blood was definitely fear-based. So, we don’t love the experience and it was something that we felt compelled to do. Other than that, Americord was fairly responsive and quick, and my husband took care of the courier that picked up the kit.

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    Punctuality & SpeedStaff

    Reviewed Oct. 15, 2018

    Family-wise, we have a lot of history of cancers and autoimmune stuff. That was why I thought cord blood banking would be a good idea. We did it with my first daughter and my doctor had recommended Americord. They were very helpful when I was trying to decide between the different programs. Then for the pickup, we were in and out really quickly. Everything's been good so far.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Oct. 6, 2018

    I like Americord's policies and the facilities that the cord blood was banked in. They have a good price and it was also very easy dealing with the representative. The one we worked with was very knowledgeable, professional, quick and to the point. For the pickup of the kit, my husband called and they always came in a timely manner. The first one was in the middle of the night. Then the second one came in the day and he was professional. He made a joke and was in and out. He did a good job.

    Cord blood banking is like travel insurance. I hope I never have to use it but I feel like our cord blood is in good hands. It was also a gift from my mother-in-law and we felt like it was some peace of mind if something down the road would happen. Also with technology, you'll never know what the advancements with science are going to be. So if we could help ourselves, our family or even others in the future, we thought it was worth that investment.

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    Reviewed Sept. 30, 2018

    We did research on stem cell and tissue and we thought banking the baby’s cord blood was a good idea. I went with Americord because I liked what I read and saw about them. They seemed interested, concerned, and they answered all my questions. All the service and attention I was given were satisfactory. I have no complaints. I had a very good experience with the cord blood specialist and customer service too. The specialist I dealt with was very nice and followed up with me in the evening and reassured me and made sure that everything was understood. The courier was also very assuring and thorough. It was a very comfortable experience.

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    Reviewed Sept. 23, 2018

    We have a family history of certain diseases that the cord blood can help with. And we originally decided to do cord blood banking because my cousin had done it with his baby back in Europe. So I didn’t even really know much about it here in the States. But the person I talked to at Americord was knowledgeable and helpful. He guided me through what the most common questions are. Plus he explained to me even the questions that I didn’t know that I should be asking. Americord also had those little cost comparison charts on their website so it looked good.

    Also, the people there weren’t too pushy, which I liked. Whenever I talked to them, it was always informative but they were not insisting on anything. They have a bunch of packages and although the representative told me what they have, he also said that I was not obligated to take any of it. In fact, I signed up for one thing and then we ended up just banking the cord blood. And it was fine. I liked that I could just change my mind whenever I wanted to. The experience with the courier was very brief. She showed up, picked it up and then said thank you and good bye. I had a good experience with Americord overall and I can recommend them.

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    Reviewed Sept. 19, 2018

    When I first called Americord, I had been doing some research online and I wasn't sure if it was something that I wanted to do, but they didn't pressure me to choose their service. They simply stated their facts, which was nice. Plus, they gave me a lot of time and sent little reminders. If I needed more information to make my choice, they would provide me with that information as well. They were very knowledgeable and weren't rude in any way. I had a lot of questions and they took it with a lot of patience.

    I never once felt like it was about money, but that they were actually taking a genuine interest. They seemed really professional and they made me feel very comfortable in my decision. Even if you weren’t to go with Americord, they don’t push you away. So, I got the feeling like even if I didn’t wanna choose them, they would have still provided me with any information that I needed. My child has a congenital heart defect and later on down the road, he might have to have a heart transplant. Doing cord tissue banking gives me hope that maybe 20 years from now, they can take that tissue samples and be able to do something with it.

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    Reviewed Sept. 14, 2018

    I’m a pediatric PT and I was taking precautions, so I decided to bank my baby’s cord blood. The guy from Americord contacted me and I went into labor. It was a great experience with the specialist but the courier had no idea what they were doing or what they were taking, and neither did I since it was my husband who dealt with them. I had to have the nurse answer the questions that I had, then she took it and it made it to its destination. Americord told me that it would be there at 10 o’clock the next day because they expedited it. However, it was at the post office on a Saturday and it didn’t come Monday. I happened to come into labor that weekend so I wasn’t pleased with that. Despite that, everything has worked out.

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    Response from Americord

    Hello Glynna,

    This is Martin Smithmyer, CEO of Americord. I would like to congratulate you and your entire family on your beautiful new addition.

    I sincerely appreciate your valuable feedback regarding our courier. I am disappointed to learn that our courier did not adhere to our Standard Operating Procedures at the time of your pickup. I can assure you that we addressed your feedback by reviewing our SOP with our medical courier to ensure that your experience will never occur again.

    In regards to the kit delivery, our record shows that FedEx delivered the kit on Saturday. However, in light of your feedback, I have asked one of our Client Service team members to contact you to review your account and relay this message to you personally.

    Again, we thank you for taking the time to help us improve our service. We look forward to our continued relationship.

    Sincerely,

    Martin

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    PricePunctuality & SpeedStaff

    Reviewed Sept. 2, 2018

    We used Americord years ago for our first daughter. It was then much cheaper compared to the other ones and it had 20 years free storage incorporated into the initial amount. The specialist was helpful and this time, I didn’t have many questions because I already knew what I was getting into and what I was expecting. The hospital staff contacted us and the courier was very prompt in picking up the kit. Americord is knowledgeable and has touched upon a new trial that they’ve been doing with the cord, blood cells, and tissues. I work in cancer research and I know anything can happen any time so, banking the cord blood is just insurance. It’s going to be not enough once the kids reach their teenage years so, I banked my cord blood tissue as well. If and when something else is needed, they can always regenerate within the tissue.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Sept. 1, 2018

    My husband did the research and he was looking at Americord and another company when I went into premature labor. My husband called them since it was the one that he remembered. They immediately had someone come to the hospital with the box. We’re in Chicago which is a big city so that helped. People in smaller places probably don’t have that type of access. My son was born six and a half weeks early so it was a hasty emergency situation.

    When I got pregnant with my daughter, we decided to do it again. We contacted them and they gave us a very nice discount for being second time users. We had the kids’ stuff at the same place since all those banks have the same collection process and do the exact same thing. Americord’s prices have gone up drastically since 2016 since we only paid 3,000 for my son and 5,000 for my daughter. The box came, they called us, sent us directions and asked if we had questions.They had a crew come immediately after my daughter was born. The website is user-friendly and they’ve done a lot with it. It shows you exactly what you banked. I need to call them about getting an updated list for my son because if you were an older client, they don’t have the same information about what is in the bank, as the new clients do. So far, everything has been great.

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    PricePunctuality & SpeedStaff

    Reviewed Aug. 31, 2018

    We did a lot of research in terms of different illnesses and things that can potentially save our baby’s life in the future so we thought of banking our baby’s cord blood. My husband and I looked at a couple of places, we picked the pricing and we liked what was offered at Americord in comparison to other companies. Our experience was positive for both the specialist and the courier. My husband was the one that dealt with the courier. They picked it up on time and when they said that they would. We would recommend Americord to our friends and family. We feel good that we did it.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 28, 2018

    Cord blood banking was becoming mainstream so we did it. People should go for Americord. They are the cheapest and the feedback was great. The specialist was fast and they came from when I called my hospital within an hour. The courier picked up the kit at the time he said he would and the experience was good.

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    Customer ServicePriceStaff

    Reviewed Aug. 25, 2018

    My wife has some blood-related issues so we wanted to make sure that the baby doesn’t carry them. By banking our baby’s cord blood, at least there is something that we can prepare with if she does. I had a lot of questions, such as about the pricing, and Americord answered and clarified all my questions. I liked their one-time pricing. While other companies charge recurring fees for 20 years, Americord doesn’t charge that so I don’t have to worry about recurring payments every year. Also, they have an advanced technology that can draw more cells. Our experience with the blood cord specialist was very smooth. The carrier picked the kit up immediately in the hospital as soon as we called them, so that was good. It was a seamless experience.

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    Punctuality & SpeedStaff

    Reviewed Aug. 24, 2018

    Americord was the most economical choice. Gail, the rep, was very personable and informative, and made it easy for me. Then the carrier got the package and was in and out very quick.

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    Punctuality & SpeedStaff

    Reviewed Aug. 23, 2018

    People are saying that banking my baby’s cord blood for some insurance is worth it. A friend was doing the research and she said that Americord is good. Everything went very smooth with them and was not troublesome. Also, the package was picked up pretty fast. We called at about 5:00 and the guy came at 6:00-ish. So we had everything handled on the same day. It’s an awesome experience and we're satisfied.

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    Staff

    Reviewed Aug. 22, 2018

    I’m 44 and a half years old. I’m working in a hospital so I did a lot of research. Cord blood banking is not 100% useful for my baby in the future, but it’s just in case. I only have one child. I have one opportunity, so I don’t want to lose it. My OB doctor recommended two other banks to me. I asked both the guys there and they were crude. Then I searched online and I got Americord. I put my personal information to Michael who called and emailed me. That guy was really nice and professional. He did a great job. After my OB doctor did a C-section on me, the anesthesia was too strong for me so my friend I have with me contacted the organization Americord and then they came. She told me they were nice.

    If possible, it would be very helpful if Americord had Chinese in the printer. I’m a foreigner and even though I work in the medical field, a lot of medical terminologies are still strange to me. I told Michael if they didn’t give me some discount, I prefer to choose another organization. Even though I didn’t need the Chinese lady's help with the language, they offered her and I appreciated it. I will recommend somebody to Americord if I have the chance.

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    Response from Americord

    This is Martin Smithmyer, CEO of Americord. Please accept my congratulations to you and your entire family on your beautiful new addition.

    Thank you for your insightful feedback. I will be looking into how we can have our paperwork also written in Mandarin for our clients. I am delighted to know that Michael Solerwitz, our Stem Cell specialist provided you with outstanding service. At Americord, our core value is our clients.

    Again, Americord thank you for taking the time to help us improve our service.

    Sincerely,

    Martin

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    Punctuality & SpeedStaff

    Reviewed Aug. 21, 2018

    I used Americord since they did placental banking as well. The cord blood is for the baby and the placenta is for my future use. Alzheimer’s runs through my family a lot and I’m doing research for that. There are no guarantees but a possibility. Americord talked to us about everything, answered any questions we had and everything went smoothly. The carrier came quickly and my husband gave the kit to them.

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    Reviewed Aug. 12, 2018

    In case there will be any issues down the road, my baby's cord blood can be used for multiple ailments and it can also be used for my other children. I like Americord's payment options better, and they offered a very good discount through my employer. I also have ViaCord for my other child and after weighing the pros and cons of both, Americord seemed like a better option. Also, from what I was able to find, Americord would banked more cord blood. So, the cord blood would be usable longer. As my understanding, the amount of cord blood ViaCord is able to bank can only be used on up to somebody who’s 60 pounds. My daughter is almost 45 pounds. Americord goes up to 180 pounds. So, I have a better chance of using that for my children than what I’d be able to use the ViaCord for. There was a slight issue when Americord picked up the kit, but they resolved it on the spot.

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    Customer ServicePrice

    Reviewed July 25, 2018

    In my 20 week ultrasound, we found out that my daughter has multiple congenital heart defects. We used Americord to bank our child's cord blood in the hopes that throughout her lifetime there's something that's usable to help her health condition. My husband did a lot of the setup and unfortunately, I still think it's really expensive. It was a hard purchase and hard decision. It was still painful but it was okay. The process was simple. It didn't require much work on our part and they were the best price as far as cost of the value that we can find.

    The only thing that caught us off guard is in all the paperwork. We were under the impression that there would be a heads up to let us know if the sample taken was a good sample and viable before they charged our credit card. And then everything was said and done and we just found out that the credit card's been charged. So from our perspective, there was a little piece of communication that was missing. Still, the outcome was the same and we're very happy.

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    Response from Americord

    This is Martin Smithmyer, CEO of Americord. I would like to congratulate you and your entire family on your beautiful new addition.

    Thank you for providing your feedback. Our standard operating procedure is to notify our clients if the Cord Blood sample falls below our benchmark. Our intent is to offer parents an opportunity to decide if they would like to proceed with storage. When a Cord Blood sample is above our baseline, our lab moves forward processing and cryopreservation of the stem cells. A client service team member will then follow up to review the stem cell results.

    Also, I understand that you found the paperwork to be ample. The paperwork we provide after enrollment is FDA required. I appreciate how one might find it very thorough, but it is essential to have a complete medical history on file.

    I've asked one of our Client Service team members to contact you to answer any additional questions you may have. Please expect there call shortly.

    Again, Americord is very appreciative of your time and feedback to help us improve our service.

    Sincerely,

    Martin

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    Customer ServiceStaff

    Reviewed July 24, 2018

    In the very rare and unlikely event that my baby's cord blood would be needed, I have it banked. I had gotten with Americord for my son, so I went with them again. I chatted with the specialist on the phone and then I have too many questions which he answered, so it was a good experience. In using Americord, I hope it's one of those things that I'll never really experience the value of. But if banking your baby's cord blood is what you want to do, then I recommend them.

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    Reviewed July 21, 2018

    Everybody at Americord seems fine. I had questions and they were answered. I did some internet research and it seemed like Americord was the better one to go with, and so far, it has met my expectations. I would recommend it.

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    Staff

    Reviewed July 20, 2018

    Our specialist from Americord was so good and she explained everything. We decided to bank our baby’s cord blood for in the future, we can use it for health conditions, and Americord met our expectations.

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    Customer ServicePrice

    Reviewed July 19, 2018

    When we were in Japan, I was working for company when I found out I was pregnant and the man told me that he had four child and then he kept blood cord for all of them. He told me that we should do that because it would be good. All the research states that if they have the blood cord, they can use it if they get ill. So we checked the internet and we saw that it was expensive but it would be good, and we have the one-time chance.

    It was good that Americord contacted me through email because sometimes it is very hard for me to understand English. So if it's text or email, I can read it again and again. It was good that they reminded and text me because sometimes I wasn't sure if everything was ready or if there was anything I had to do before I had the child. This was for our third child and we also the blood cords of our two older daughters. Overall, I will recommend it.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed July 18, 2018

    Using Americord is good. I've heard of people banking their baby's cord blood before so it's better to have it than not have it if you need it. I had my first baby also and I did my research. When I called Americord to ask questions, they were good with it and it was a doctor who was actually answering the questions. The prices were better too. Then when I called for the pickup, the courier got there super fast.

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    Customer ServicePunctuality & Speed

    Reviewed July 16, 2018

    The cord blood technology is improving and I wanted to make sure of the future. I don't want to miss if there are a little bit of chances of curing anything with the cord blood because I can't get it back. I already used Americord before for my son and so I continue to use them the same time because I like the customer service experience. I went to the rep for the stem cells last time and I also I went to her for the cord blood. I wanted to continue the same thing because when I first interacted about my son I got the detailed information and they said that right now they have improved the technology of collecting that one. And they have offered me to cord bank my umbilical cord also but I said no because that is of more use for me than for the child.

    Americord is very prompt on checking details and they reminded me of taking juice when it was very close to my due date. Then they had the cord blood picked up within two hours of my giving birth. That was a very great customer service because I didn't expect them to be picked up in the midnight. I also already shared about Americord to my sister and she also has a child. I referred her and she also has some cord banking with them. So we both have a good experience with them and I'm really excited with it. I would recommend the company.

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    PricePunctuality & SpeedStaff

    Reviewed July 13, 2018

    Americord didn’t force me to commit to them right away. The whole cord blood industry is a bit expensive and Americord is pretty comparable to that. But I could always send back their package if I chose not to use the cord blood if anything happens. Their rep was also very good at following up and giving me a detail of how the process works. They definitely met my expectations. Also the courier who picked up the kit was very quick.

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    Staff

    Reviewed July 11, 2018

    We banked our other two kids' cord blood and felt like we should do it for all three. I had used Americord before and used them again this time. The people I dealt with answered questions and they were good. I'd recommend Americord.

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    Staff

    Reviewed July 10, 2018

    Our experience with Americord's cord blood specialist was seamless. We’ve also used Americord before and they were able to give me a discount this time for multiple usage, but it gets a bit pricier every time we’ve done it, so that’s a little annoying to me, but it’s still something that we would rather do than wish we had done.

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    Reviewed June 26, 2018

    Banking our baby’s cord blood might be useful at some point in the future so we decided to do it. One of my friends referred us to Americord and we are happy with the tech. They came to the door and they just took the kit so it was very convenient for us.

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    Punctuality & SpeedStaff

    Reviewed June 23, 2018

    My brother died very young. He passed away almost four years ago from diabetes and it was caused by an ATV accident. He flipped his ATV and it damaged his pancreas and after that, he became a type 1 diabetic. There was a scar tissue build-up and there were also autoimmune diseases in our family. If my son were to have it, there could be a higher chance that it could be curable. There’s still a lot of research in cord blood banking and it's not definite, but I would rather have that option than not.

    I liked that Americord had the most information available, which made it easier to communicate with them and they’re very straightforward with their information. I spoke to a woman and a man and they were able to tell me how the cord blood could possibly help with the stem cell and then they told me you can either pay upfront or do a payment plan. When they sent the kit, it was fast on arrival and it was easy for the doctors to understand step by step how to collect the cord blood.

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    Staff

    Reviewed June 22, 2018

    I have a history of Leukemia and lots of people in my family have cancer. I thought that banking my baby's blood cord might be worth the investment and I like that Americord did the placenta as well, so I went with them. The specialists I worked with were friendly and knowledgeable. They answered everything that I wanted to know and they were very respectful of my indecisiveness. Everything was easy. My hospital didn't normally do blood cord banking, so it was their first time doing that and they managed to get it done. The experience overall was really great and I would do it again.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed June 20, 2018

    My mother-in-law did a lot of the research and she liked Americord. We have cancer on both side of the family. If there was any sort of issue, and our daughter needed stuff, we would have the cord blood available. Americord was very on top of everything. They were very courteous over the phone. The courier who came and picked it up was great. And they followed up every time anything happened.

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    Staff

    Reviewed June 19, 2018

    Americord has the best promotion going. We decided to bank our baby's cord blood because it's better to be safe than sorry and for the amount of money that I was spending Americord stores the longest compared to other companies. Plus the cord specialist was knowledgeable and very helpful. It's a very good experience.

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    Customer ServiceStaff

    Reviewed June 16, 2018

    We used Americord with all our sons and the online person there was better than that of the other organizations. This time, my communication with the representative wasn’t as long. I did not have so many questions and he was very helpful. I'm a biologist and I believe that we’re gonna have a lot of applications for the stem cell in the future. My oldest son has autism spectrum disorder and I read that there are some researches in this field on the application of stem cells.

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    Customer Service

    Reviewed June 13, 2018

    My Americord experience has been positive. My wife decided to bank cord blood off chance that we would need it to secure our children's safety. They did an easy job of explaining it and the pick up process was very simple. We called and they were there in two hours.

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    Reviewed June 12, 2018

    We've had some family histories of different things and I wanted to guard against that in case something were to happen with our daughter. In the beginning, I didn't realize there were so many different ways to cord bank. But I just did the cord blood and the specialist that I worked with was very friendly and very helpful. Everything was covered and explained really well. And I've gotten really good service afterwards. Americord told me everything was stored well, so I was very confident in their service.

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    Customer ServiceStaff

    Reviewed May 28, 2018

    We decided to bank our baby's cord blood because we didn't want to take any chances if something goes bad because he's a high-risk baby. We chose Americord because they had placenta tissue storage which others did not have. The cord specialists helped us a lot in choosing and explained everything. But the courier couldn't find us properly, so we had to guide them to reach us to the hospital room.

    Nowhere on Americord's kit it was it mentioned how much cord blood should be collected. When the doctors collected the blood and we sent it, Americord replied saying the amount of blood collected was less than the standard. And this is a one-time thing. We can't go back and collect it. Even the doctors were not aware of that. They had given us the parent sheet, doctor's sheet and nurse's sheet but it wasn’t mentioned anywhere. And we had to call them and they said that there was no use of storing a lesser amount. They said something like only a particular amount of blood is stored and something can be done on that. So everything was initially good but later on we had to face all the problems because that was the time when I should have attended on my baby. Instead of that, I had to answer the call from Americord why they were not storing and the policies and everything. That was not what I was supposed to do on that whole day.

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    Response from Americord

    Dear Gauri -

    This is Martin, CEO of Americord. I first want to congratulate you and your family on your new addition.

    I appreciate your feedback and I'm sorry to hear that you had this experience with your collection. It is our aim at Americord to help parents to bank as much of their cord blood, cord tissue, and placenta tissue as possible. However, some collections are not always as voluminous due to several factors at time of collection that our team would be happy to discuss with you.

    In light of your feedback, I have asked my team to conduct a full review of our healthcare guidelines and we will be making our instructions more transparent to parents and their health care providers around collection volumes in the coming weeks. These changes will supplement our existing procedure provided to clients, such as our informative emails and check-in calls prior to birth, where we encourage our clients to talk with their OBGYN/Midwife about being sure to completely fill the cord blood bag.

    While I appreciate that this will not solve the problem in your case, I hope that it will help future parents avoid the difficulties that you have experienced.

    Congratulations again to you and your family on your new addition. If you have any further need for help or would like to discuss this more, please feel free to contact client services at 866-503-6005 ext. 2 and mention this response.

    Sincerely,

    Martin

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    Reviewed May 24, 2018

    I had done a lot of research and Americord had the best reviews. I like them specifically because of the amount of cord blood that they're able to save. And it has the higher number, like it goes up a bigger number of pounds or age wise than the others. The specialist was great and I was also well informed by the individuals I spoke with. They were very efficient in regards to getting the information I needed and it was simple. I got the package, I knew how to bring it and the directions were clear.

    The only issue I had was at the hospital when my son was born. The person who came to pick it up had the wrong name and that was very confusing, so my husband ended up having to call Americord. And my son had literally just been born so it was a little bit hectic. So having to do that was like a little confusing but the guy was really nice and it did get resolved. But other than that it was great. We thought it would be a good idea for us to have it in case that it was necessary for him or for a sibling. It seemed worth it. I did recommend it to my sister and she ended up using it too.

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    Staff

    Reviewed May 22, 2018

    Americord has definitely met my expectations. Someone informed me when they went and got the kit, and then I got a receipt. It was very easy. Whenever I needed information, I would call up the contact person. She was very helpful in understanding my requirement and forwarding any suggestions or any other services Americord has if I wanted them. There was no forcing and it's been a good experience talking to them. There's no hassle, and they are completely open. I'm very happy with Americord.

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    Reviewed May 18, 2018

    My kid’s grandparents are scientists and they’re really big on cord blood banking. They were pushing the issue and so they are the ones who actually fronted the funds for it so that it could happen. Americord was recommended to me by my sister-in-law and I had a great experience with the cord blood specialist. Everything has been easy, particularly the transactions. I would recommend Americord to others as well.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 17, 2018

    At the beginning, I set up an appointment to have an Americord specialist talk to me. And we missed that appointment because the person that needed to talk to me got called away. But then, another agent called me, so I set up an appointment with her. I talked to her, and it was okay after that. The instruction on everything was very well laid out, so it was hassle-free. They came by to pick up the kit in a timely manner and it was on a weekend. Americord is a good company to bank with. They are a reputable company and I have ease if mind now that my specimens are safe where they are. The only thing is that every time I spoke with Americord, I get a different representative. It would have been nice to have just one representative assigned to each customer, so you could have somebody to go to and it makes things a little bit easier that way.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 11, 2018

    I usually buy stuff from Buy Buy Baby and saw Americord's commercial there. I trust whatever they advertise so I contacted Americord and talked to the specialist. She responded to my email very promptly and she didn't mind repeating the answers for me. She was polite, nice, and sounded very knowledgeable. My husband handled the rest, including talking to the medical carrier. I got the certificate immediately and I liked the overall experience. I would recommend Americord.

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    Reviewed May 2, 2018

    We decided to get Americord because of their payment structure. I just like it to be done in two years. With every other company you're paying whatever we're paying monthly or more every year for the rest of your life. So I'd rather just get it over and done with. And the other thing I like is that they were here in New York and live in Long Island. And they were the quickest one to get the stuff here. We weren't going to do it and we weren't sure and then I spoke to them. They said, "Listen do you think the baby might come now. We'll get the stuff in over and we'll be there today." And that's what happened. The specialist was helpful. He was texting me, "Did the kid arrived there yet." It was just constant follow up which is great. We'll use it again for the next one.

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    Reviewed April 23, 2018

    My experience with Americord has been very easy and wonderful so far. Their representatives are very professional, informative, and very knowledgeable. They weren’t very pushy in their sale tactics. They were very friendly and on top of things. They would call, follow up and make sure everything was good. And looking at Americord from the standpoint of their 20-year storage time, the cost looks great.

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    Reviewed April 18, 2018

    My husband did most of the research, particularly for the payment structure, and then we both chose to do both cord blood banking and the tissue as that would be more cost effective. The Americord representatives had really great communication. They reached out and they kept checking because we went past our due date. They checked in to make sure everything was okay and they called and sent us emails to make sure we knew exactly what to do. We also had a good experience with the courier. While the value of the service will be seen when we ever need to draw anything from the samples, it has been a great experience. Their customer service team was super great.

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    Punctuality & Speed

    Reviewed April 17, 2018

    When we had our first child, we did research on cord blood banking and we did it. Then we wanted to do it for our second child as well. We inquired about the price in Americord and went with them this time. The courier came on time but we didn’t have the document so he waited for half an hour.

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    Reviewed April 16, 2018

    The Americord blood specialist was very informative, not pushy, and very helpful. They walked me through the whole process and how the blood will be stored for 18+ years. We're financially able to afford it based on the payment that Americord provided to us with the monthly payment.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed April 8, 2018

    Americord had the best option with the price, with what they give, and the number of years. Their specialist was knowledgeable and very informative. They explained the cord blood and everything. And when you call them, I would get the same person or if I asked for her, they knew who I was talking about. That was very good. The kit was picked up very quickly. By the time the courier driver texted-in, it only took less than two hours and he was there, and then we got a text when it was delivered.

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    Reviewed March 29, 2018

    I've used Americord twice now and my experience has been excellent. I've had two babies and they’ve been very nice and they've walked me through the whole process. With the first one, the carrier who picked up the kit was great. The second one was a little quick. He could have stayed and told me what I need and what I should do, but he was good.

    Americord had really high ratings. I decided on banking my babies' cord blood in any event that if anything unforeseen happens. And unfortunately, there are childhood diseases and if something happens later in my children's lives, it can be a value to them. I want them to have that opportunity. Overall, both times, Americord has been very helpful. Any time I've called in or needed documentation I thought I couldn’t find or get, they’ve always been great about giving me that right away and showing me how to get it online and access the portal. Their customer service has always been great and signing up has always been super easy. So, I liked their very efficient process.

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    PricePunctuality & Speed

    Reviewed March 26, 2018

    Americord is the only bank that stores placenta for people. I had a C-section so they did everything in the room during the operation. And a guy came and picked up what was needed four hours later. And it was easy to sign and process everything. And they sent it to our house right away with all the information explaining how it could help our child or us in the future. They also sent me a basket when I came home from the hospital, which was nice. My experience with them was great, and I'd tell my friends that they should do it. It's definitely worth it even though it's an expense. It's something that can't be replaced when you could be able to help your child or you in the future.

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    Reviewed March 25, 2018

    My husband is in the medical field and he told me that banking our baby's cord blood was a very good thing to do. We wanted to do it with our first child but we couldn't afford it back then. I forgot about it when we had our second child and then for our third child, we were in Okinawa and they didn't have that option over there. So when we had another baby, we looked at the reviews online and Americord had good reviews. Also, I like that they have payment options. You could pay the whole sum or you could pay monthly which I appreciate. So, it's more affordable.

    When I was about to check out, I got distracted with the children and then the cord blood specialist called me on and asked why I didn't check out. I told them that I got distracted, but he offered me a discount and he helped with the process of checking out. And then he told me what the steps were with the kit and that the kit would be delivered really soon because I was due in a month. So, it was a really good experience. The day right after I gave birth, they called the number and they came to Walter Reed Medical Center. We were a little worried that they don’t have a military pass but the base allowed them to come in. My husband took the kit and gave it to the carrier. I'm very satisfied and I'd highly recommend Americord.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed March 23, 2018

    It seemed like everybody’s service is equivalent so a better price was really what I was looking for. Americord had a competitive price and I couldn't really afford anything more than that. The cord blood specialists were very thorough as well. It was above and beyond what I was expecting. They were prompt, very responsive and open to communication. And they followed through. There was a lot of back and forth because I had to go to the hospital and it was a little confusing but they handled it well and it was straightforward. Banking my baby's cord blood is important for the future of the family and I'm very happy with Americord. I would recommend.

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    PricePunctuality & SpeedStaff

    Reviewed March 21, 2018

    Americord offer varied services and had additional services, placenta tissue collection, and something else which the others did not. And the combined price was good. The cord blood specialist explained the details well enough. Americord took care of everything. The courier came on time as much as he could. We had around six to eight inches of snow at that time, and he still managed to come in and do the pickup. So, I can’t complain about him being late by 40 minutes especially with having tough driving conditions. The crew sent all the packages.

    I liked what Americord was doing. It's good to bank the baby’s cord blood. God knows what might be needed in the future, like a bone marrow transplant. Quite a lot of my friends are doing it. I also tried to recommend Americord to three or four friends of my colleagues who are having their babies. It might be good for one’s baby’s health in the future. This is a good facility.

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    Punctuality & Speed

    Reviewed March 7, 2018

    The whole experience was stress free and super easy. They came to Americord was responsive and picked up the cord blood quickly! The whole kit was well labeled and easy to understand for both us and the doctor. Definitely recommend.

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    Price

    Reviewed March 4, 2018

    We used Americord to bank our baby's cord blood for the future, in case we ever needed it. Everything was great. They had a good price. Moreover, the process and the instructions were quite clear. They have met my expectations.

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    Customer ServicePrice

    Reviewed March 2, 2018

    Banking my baby's cord blood is some kind of an insurance and peace of mind. A friend of mine had used Americord and he recommended it. And also, the prices were competitive and I got a referral kind of discount. Somebody came and picked up the samples, and the transaction was straightforward. They called to let me know that they were coming and then they just took it from me. They didn't explain anything about what they're going to do with it. Americord should follow up with people once everything is banked with them. There should be an update if the child's tissue is safe and secure, or if there's anything else that they're doing or needed. An annual or semi-annual update on what's happening might be good. Still, I would recommend Americord to my friends. Their price is lower and they seemed to be a well-run place compared to the others I saw.

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    Price

    Reviewed March 1, 2018

    Americord will hold the cord blood indefinitely for me and it was the best price for that length of time. This is one of those things where I will never know and I would rather not be in a situation where I know I could have and I did not get it. The hope is that the technology and science advance enough where Americord becomes useful. We are in an age where that is a real possibility. So, I'm excited about it. I just did my log-in username a week ago and it was nice because they reminded me that I had to access my account. It is a really expensive investment. But Americord is great and I feel good about my large investment into this cord blood thing.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Feb. 26, 2018

    There are 90+ diseases that can be cured with stem cells now. And that’s something we wanted to make sure we could give to our daughter so we had her cord blood banked. I had seen online reviews for Americord and found them to be professional. And when I was reading, it seemed like their technology was able to harvest twice as much of the stem cells. So it looked like they were the better option. I reached out to them to inquire about pricing and I had a great customer service experience. They were able to give me a very aggressive price on the phone, followed by payment options and all fell into place.

    Americord seemed like they were very legit, and they had everything I wanted. They were also able to harvest my wife's stem cells from the placenta, which was really impressive. So now both my wife and my daughter have stem cells, which nobody else that I've seen has that ability. It was the right decision. Plus, they were personable. Jazz, my sales rep, was phenomenal the entire time and very easy to get a hold of.

    When we had our daughter, I was living in North West Arkansas for work, and they were able to have the courier out there about eight hours after she was born. She was born at 10 at night, and they picked the cord blood up and put it on a flight. They sent it straight to Boston where they removed everything. So, it's pretty interesting. Americord did a great job and everything seemed to work really well. Overall, the process itself was good, and should we ever need to use the stem cells, I’d have access to them very expeditiously.

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    Staff

    Reviewed Feb. 24, 2018

    Putting our baby’s cord blood in a bank seemed like a good sort of insurance policy but I’m hoping we never have to use it. We liked the monthly payment plan with Americord and so we banked the cord blood with them. The nurse then took care of giving the courier everything. Everyone made our experience super easy.

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    Staff

    Reviewed Feb. 19, 2018

    I have no idea what science will take place between now and when my baby is my age and I would like to give her every opportunity to have the longest, healthy life. Americord had the option to save my baby's placenta for me. The representatives were well-informed, and the courier came when he was supposed to and didn't interrupt. It didn’t feel intrusive.

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    Reviewed Feb. 17, 2018

    I like the usual benefits of banking a baby’s cord blood and the potential need for it in the future. After going through the internet, an Americord rep called to set everything up. Their process was really seamless and very convenient. I recommend Americord regularly. They have the best storage and child testing.

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    Reviewed Feb. 16, 2018

    Banking the baby‘s cord blood is as good as an insurance policy. From what I understand, it’s rare for something like that to come up but better to have it just in case. We used Americord for our first son in 2011 so we used them again with our more recent son. Everything went smoothly. Coordinating the pick-up was straightforward. I have three kids and we were only able to bank two of the three. Apparently, the second child's sample wasn’t large enough. They notified me that it was an insufficient sample and that they were sorry they couldn’t store it. I thought that was good that they reached out because I wouldn’t have known the difference, and I didn’t end up paying anything. Whenever others have questions about them, I pass along the name of the site that has Americord's reviews.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Feb. 11, 2018

    I was referred to Americord by a friend after choosing a couple of companies. We called all of them and Americord was the first to ship out the kit. Also, they offered the latest storage methods at that time and had the placenta in addition to the cord. They told us we can ship the kit back if we didn’t use it and there was a return tag. I asked if I can have a second kit sent to the hospital should I need it and they said it would be fine too. And just use the return tag for whatever we didn't use. They made it really convenient for us. So, if I was in a jam and I didn’t have the kit because they gave it to us early, they said that they would ship it within 24 hours to the hospital. They have really good service. Their reps were also very knowledgeable and were willing to escort us to an actual tech if we wanted to know more about it. They had good monthly plan options as well that were more affordable.

    So, they stored both items. They had a better extraction method and their storage lifetime, 25 years, was longer than the others. And, they had a higher insurance if the cord blood was damaged, if my daughter or family needed it for medical use. Americord works really well with the hospitals too. They coordinated, so it wasn’t very frustrating while a lot was going on. And whenever the nurse had a question how to store, they answered the call within minutes. There was a carrier issue, as they wanted to make sure where it was going, but they were able to get that sorted out very quickly with their dispatch team. It's really time sensitive so after extraction, they have a window of a couple of hours to properly store it and then 24 hours to deliver it. So, they got the courier to go straight to our room and pick up the kit to be stored in a refrigerated room, and it all went well.

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    Customer ServicePricePunctuality & Speed

    Reviewed Feb. 10, 2018

    We wanted to preserve the cord as well as the placenta blood. We have read a lot of research with stem cell research and we wanted an option that if our child ever needs it, that it's available to him and eventually if it never gets used, then it gets donated to science, which would help somebody. So that was the biggest reason we did it. My husband and I did a research too on the different things that were out there, including the cost. Americord was one of the few that did both for a reasonable price, whereas other blood banks are charging more money to do the same services. However, we weren’t happy with their service. They have been informed ahead of time and confirmed to us through email that they were aware we were wanting to save both. We received the kit that they sent us ahead of time. The doctor said everything was fine, the preserved items were just there.

    Apparently, there was a disconnect between the Americord and the courier because the courier wasn't aware that he's doing both the placenta and the cord preservation. When preserving the placenta, you’re in a time crunch but he said that he couldn't make it that day and that he was somewhere else. It was a horrible experience. They messed up and they didn’t do anything about it. The courier came and we have no idea if it was preserved correctly and we have no way of finding out but Americord still charged us for that. Eventually what they ended up doing was that the hospital saved it until the next day.

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    Americord
    Response from Americord

    Hi Purvi - This is Martin, CEO of Americord. I very much appreciate your valued feedback. I would personally like to thank you, for taking time to speak with our Client Service team member yesterday. I understand that we were able to clarify that your Cord Blood and Cord Tissue samples were successfully processed with a significant amount of stem cells. As you are aware, your stem cells are safe and cryogenically preserved for the next 20 years.

    We are truly honored, that you’re thinking about Americord for your future stem cell banking, and we look forward to our continued relationship.

    Sincerely,

    Martin

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    Customer ServicePriceStaff

    Reviewed Feb. 9, 2018

    When I chose Americord over another bank, it had to do with the pricing. I thought it was really fair, and while it wasn't the least expensive, I was impressed with their service. And so I inquired when I was pregnant and I filled out a form online indicating that I was interested in getting one-on-one information. Then a representative reached out to me and I didn't feel like it was a sales call. It feels like if there's anything I might need, they're right there to answer any questions. I was concerned about what happens if the sample that we got aren't viable. I don't want to spend all my money not knowing if it's going to be able to be doable. That was my main question and they gave me peace of mind knowing that everything is refundable if they're not able to get what they need.

    And I was really impressed that they reached out. I was new to the whole process and I don't know what it entails and the people at Americord were helpful, which I appreciated. Lastly, in a lot of companies out there, the pricing is very steep, especially for the storage. The initial price may not be that much for the storage whereas Americord was very straightforward - storage was included. It made it really easy to know what was included and what we were going to get. It's because, for us, the decision to bank my baby's cord blood rests on the budget and weighing the cost against the possibility of needing to use it. My husband deals a lot with the stock market and finances, and so he deals with risks a lot. It was a form of insurance for us until he was able to weigh that risk and compare it to the cost.

    So far, everything was great. The only thing that I was unsure about was after they sent me a follow-up kit because I had to get my maternal blood sample redrawn. And for whatever reason, I wasn't sure what happened to it. But they made it very easy for me and I was very happy that we found them. In fact, it was my husband who dealt with the courier more because I was up having a C-section, so I was kind of healing. But they did a great job with the instructions. We had a lot going on at the hospital and I didn't feel that made it like one more thing as an inconvenience. Overall, if I have a friend who is pregnant and wanted to bank her baby's cord blood, I would definitely recommend Americord.

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    Punctuality & SpeedStaff

    Reviewed Jan. 31, 2018

    The specialist I spoke with from Americord told me everything I needed. I'm in the medical field and everyone said that it was a responsible thing to bank my baby's cord blood. I didn't want to look back and think that for $3,000 I could have made an insurance policy instead. When I did my research, I wanted a company that had an established business and that was my main priority. I wanted to make sure the lab would be secure. I really dug deep into whether or not it was in a flood zone. And Americord was an established company and they have professional people.

    While I had all the information I needed, I still feel a little disconnected and I wonder sometimes that now I have paid off, would I not forget since after I made my last payment, I haven't been contacted again. Lastly, their payment plan was interesting to me because most of them wanted the money upfront, which I could have done. But I paid it off early since it felt easier. And while $3000 is not a lot for what one's getting, I still like the idea that Americord had the payment plan.

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    Customer ServicePriceStaff

    Reviewed Jan. 30, 2018

    I called a few companies and some of them have lower price than Americord. But Americord gave two big containers, which can save more for us. The specialist we spoke with was very nice. I did some research and they say that in the future, autism can be cured by using the cord blood. I don't know if it's true or not, but I'm going to save it because I know more and more children are diagnosed with autism in America. And I believe one day, saving the cord blood with Americord can help my son. My son's pediatrician did not recommend saving his cord blood, but I saved the cord blood of my daughter just in case. Nobody knows what is going to happen in the future and the cord blood could save their lives. But it's been almost a year since I saved the cord blood and nobody has called me. And sometimes I worry that I don't know if their service is still running. Otherwise, everything was good.

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    Punctuality & SpeedStaff

    Reviewed Jan. 29, 2018

    I would recommend Americord. We banked our baby's blood cord mainly because my husband was adopted. Americord tests what you send before they freeze it to make sure that it's good, unlike other providers which freezes whatever you send them and start charging you right away. You don't know if it's collected properly or if there is enough of it to actually make a difference in the future. The rep from Americord was knowledgeable about the competition and pointed out a few things about other providers. The guy who picked up the kit was also quick. The doctors and nurses, however, don't like it. I wish that there's another person from Americord to do it at the hospital, or if the nurses and doctors will get some incentive to do it. They all do it at the end of the day, but it's a pain for them. They're overwhelmed with everything going on.

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    Staff

    Reviewed Jan. 21, 2018

    Americord was the best based on our research and we've been with them for nine months now. It's been a good experience and we've been happy with them. Their rep explained everything to us. I would recommend them.

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    PricePunctuality & SpeedStaff

    Reviewed Jan. 20, 2018

    My friend banked their baby’s cord blood and they told me that it's good. It's a back up if something happens. Americord’s price and storage time were better than other ones. Their cord blood specialist was friendly and responded quickly.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 19, 2018

    Based on the online research that I did, I checked Americord. And whatever I needed, they were providing me everything. They had better rates than most too. I did the storage for two things like the stem cells and I was pretty satisfied with their executive who answered my call. And the pickup was very quick. The person was available to pick up even though I was still preparing the package. The response time was very good and they were very helpful. We just had the cord stored and we have not contacted them since the childbirth. But we know that when the day comes that we need something, they’ll be there to help us. My experience was good and I’d definitely recommend them. One of my friends had a baby and I gave the reference for Americord in case they wished to do service too.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Jan. 18, 2018

    My wife and I wanted to future-proof the possibility of treatment if we needed it. We also considered our age and we decided to use a cord blood bank. We like the cost and the different levels that Americord offered. We had a web chat with someone to ask a couple of questions about it then we asked if we could call while we were chatting. The rep agreed, we spoke with her and she answered our questions. After we hung up, we debated a little bit what we were going to do then we decided to go ahead and sign up. We had a couple other phone conversations with people throughout the process as far as getting ready for it after we received our package and in the submission process.

    When they came and picked up the kit, we were expecting it would take several hours for them to get there but they were there really quickly. Everybody said they were very professional, in and out, and took care of everything. I'm very pleased with their service. They’ve been very helpful along the process. To anyone considering cord blood storage, Americord is a very reputable company,

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    Americord Company Information

    Company Name:
    Americord
    Company Type:
    Private
    Year Founded:
    2008
    Address:
    68 Veronica Ave, Unit#10
    City:
    Somerset
    State/Province:
    NJ
    Postal Code:
    08873-3464
    Country:
    United States
    Website:
    www.americordblood.com

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