Americord Reviews
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About Americord
Americord is a private company that stores customers' umbilical cord blood, cord tissue and placental tissue. Customers can have their stem cells collected, processed and stored with Americord for future medical or therapeutic use. AmeriCord also offers newborn health screening that tests the baby’s risk for nearly 400 early onset childhood diseases.
- Simple and straightforward
- FDA-approved
- Flexible payment plans
- $110,000 quality guarantee
- Collection kit and storage charges
- No guarantee you’ll use the stem cells
Americord Reviews
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Reviewed Sept. 15, 2022
I received the package a few weeks before the actual delivery date. We delivered at 12:00. I had a bad experience with them. The service was not there till morning. The hospital people were not allowing me to put that basket with all those three different things in the room. I shipped it to my friend nearby. He came and left it in the morning so that their person would pick it up. Their pickup should be a bit flexible.
Reviewed Aug. 23, 2022
Americord is very responsive. I like it when I call and a human picks up the phone and answers most of the questions. The rep I worked with was very helpful. The only thing is, I have a little problem when I call for pick up. The representative who picks up the phone has a heavy accent at the time. So it takes a little bit. It's a little difficult for me to understand. I have to talk very loud in the patient room. Other than that, it's okay.
Reviewed March 18, 2022
Americord has collected the cord on time when I was in the hospital. It was smooth. They always respond very on time. I enjoy their service. You should give it a try because just in case in the future you need to use it, you won't feel regret for doing it.
Reviewed March 10, 2022
Everybody was really nice. They had great customer service. My husband did all the research on the different banks that were available. But Americord stood out because they were able to capture a higher percentage of the pluripotent stem cells.
Reviewed March 1, 2022
Americord was running a promotion during the time that I was having a baby and they did one extra type of storage that other companies didn't do. They were super helpful, even the day that I was having the baby. There were some miscommunications. It was a weird process and the courier didn't know what was happening. He was asking us for shipping labels and my husband had to call Americord and iron it out during that time. The courier was supposed to have been the one taking care of that stuff.
Also, I was wondering if Americord received the stuff or if they stored it. It was not scary, but it's one of those things where you don't really know what's happening. But because Americord is so communicative, it relaxes you a little bit. They call about once a month just to check in. On the whole Americord has been great. Luckily, I haven't needed to use any of the stuff that I stored. My husband has MS and if he had banked some of his stem cells, it could have helped him in his treatment. Go with Americord. It makes sense.
Reviewed Feb. 24, 2022
I called them and they were easy to work with. The person that I spoke with told me he would overnight the kit to me. It put me at ease. Then everything came in and the kit was pretty simple to use. They contacted me and let me know that they received the kit. Their customer service has been good. Every interaction I've had has been good. They call me back pretty fast.
Reviewed Feb. 23, 2022
The customer service was really nice. Customer service makes a difference when you feel comfortable talking or you feel secure, given something as big as your baby's cord. For me, that was a lot. The follow-up was amazing. When I called and let them know that I delivered the baby, they got there in less than an hour. Every time that I call and I have any questions, they're really, really nice. They explain everything to me. The person who initially got me into Americord was amazing.
Reviewed Feb. 4, 2022
We had some small changes during the actual collection sample and it was a very seamless process, so was the pick-up. The person that came and picked it up was all very easy, which was great because we were really stressed and new baby at the time. We weren't sure if he was gonna have to come into the hospital or not because of COVID. One thing to worry about is having to find him. But he was waiting right outside of our door for us just to drop it off. Americord has met our expectations so far. Our baby's cord blood has been banked and that's all we were looking for.
Reviewed Sept. 22, 2021
The service has been good and they gave us good information. We think it's a good opportunity for our child’s health in the future or for us if anything comes up.
Reviewed Sept. 8, 2021
Americord seemed like a good fit when we compared prices and options. They were good about following up. Preserving the baby's cord blood is valuable if you have an instance where you have to use it and you're able to.
Reviewed Sept. 7, 2021
I did Americord for my elder son and I thought it would be better if I use the same bank for my second child as well. This is in consideration of future advancements and this might also help my children. Americord gave me what I needed. I got the package on time and they took the blood on time. They stored it and did all the necessary things that I expected. They did a count on the number of cells that they were able to store.
Reviewed Sept. 2, 2021
We compared a couple of banks and Americord stands out more price-wise. Also, we wanted to do a placenta preserve and they were the only company doing that. The rep was really helpful, knowledgeable and understanding. He was informative and he answered all our questions. If something in the future happens, this could be a way to get our baby better health-wise.
Reviewed Sept. 1, 2021
This was the third time I worked with Americord. Everything was good. The rep contacted me prior to the due date. Everything was clear. Then, on the day of the due date, we called them and they helped us right away. Not only that, but we were missing the doctor’s signature, and they told us not to worry about it, that they were going to get it. The courier got there even before the time that they have set.
Reviewed Aug. 19, 2021
The rep was knowledgeable and he answered my questions. He was forthcoming with information. Working with him was a good experience. So far, everything's good. We're satisfied with our experience with Americord. They did a good job.
Reviewed Aug. 18, 2021
Americord had an easy process and everything was explained so that was good. The experience was very straightforward and didn't take a lot of preparation on our part other than letting the doctors know when we were giving birth that we were doing it. We didn't have to do much on the front end for preparation so that was nice. I had a C-section so afterwards I was a little out of it. My husband had to take the kit out to the courier because of COVID but it seemed to go smoothly.
Reviewed Aug. 17, 2021
I like Americord's programming a little bit better. It was hard to understand which one would be better but Americord was more active in trying to communicate with me about any questions I had. They were kind and always tried to make sure that they answered any of my questions as best as they could. They kept in contact with me if I had any questions. They were quick to email me or call back. We haven't had to use any of it but Americord was great at getting our box to us and helping us through it. They came and picked up our box at a timely fashion as well and told us that all the samples that we got were good. We're hoping we never have to use it but I'm glad that they have good communication in case we do.
Reviewed July 16, 2021
We used Americord for insurance. I called them then the courier driver picked up the kit and left. We hope we don’t have to ever use it.
Reviewed July 14, 2021
The person I spoke with was very nice and really outgoing. She was helping me with pretty much everything. I'm completely satisfied so far. I'm just still waiting to receive the $100 gift card for my friend that gave me the referral.
Reviewed June 30, 2021
For a while, I was a little bit confused about between going with Americord and another company. I was pretty much sure about the technical aspects of Americord and I was convinced much before I approached them. Then, I called this other company who was offering much better services and all. But I called some of the technical experts of Americord and the way they explained, I thought they were better and they gave me a price-matching option.
Reviewed June 29, 2021
The experience was good. I called for the cord to be picked up and somebody came in the hospital in an hour or so. It's a great service.
Reviewed June 25, 2021
The Americord rep I spoke with was very efficient. He was great, answered all my questions and gave me all the information. The courier was good and very polite. It was a little confusing for him because he had come to the hospital and they were supposed to get it the night before but no one did. But it was quick.
Reviewed June 16, 2021
Americord met our expectation and it helped us a lot in regards to like financial and they're always calling to update us to make sure that we don't have any questions. We really appreciate all that. Overall, it was an awesome experience.
Reviewed June 10, 2021
The first time we used Americord four and a half years ago, everything was great. The second time around, three months ago, it took us a while to get ahold of somebody to pick up the cord. They kept telling us to not worry and that we have a certain amount of hours. But we don't want to be the last straw. We had to keep calling and we called five times to speak to a supervisor. It was stressful but it made it to the storage safely, which is all that matters. Also, the supervisor we worked with, Steven, was good. I was asked for my cell phone number and was told they'd text us when somebody is on their way and give us an ETA. It ended up working.
Reviewed June 2, 2021
Americord was prompt in response and it seems to be a decent company and has a good history. We liked the idea of cord blood banking and the price options were reasonable, so we went with that. We can use that cord blood for critical medical situation. Americord is a great place to store your kid's cord blood and placenta, and the customer experience is pretty good too.
Reviewed June 1, 2021
We googled the blood cord thing and we liked Americord. They gave us the best deal, price-wise. Our cord blood reps were thorough and reliable.
Reviewed May 23, 2021
My experience with the rep of Americord was good.
Reviewed April 21, 2021
Americord was a better value than the other companies and it was rated well. I chose to go with them and they were extremely knowledgeable and very patient in explaining everything to me. The courier had a little bit of trouble finding the hospital room we were in but he made it. He was very friendly and efficient. Americord has been very helpful. It's cute that they reach out on birthdays. They send holiday cards too. They'll check in from time to time about any questions I might have. Their website is really easy to navigate and I would definitely recommend them to anybody who is interested in doing cord blood banking.
Reviewed April 10, 2021
We had a couple of cousins who had a baby last year and they chose Americord as well. We liked the price.
Reviewed March 16, 2021
Cynthia, the Americord rep whom I worked with gave me all my options. She was wonderful and spent a lot of time going over numbers with me. The service is very valuable and it's nice to know that it's there. Everything is pretty seamless with the service.
Reviewed March 11, 2021
We were researching cord blood. That's something we want to do with our first child. You don't know what hospital bills are coming in and you want to make sure that you have that liquid just in case. We looked at a few different companies and we didn't get very good customer service with some of them. Americord offered three different ways to store, that was different than some of the others, so we ended up going with them. We got a “Black Friday” deal because we ordered in November. They also offered us a really good payment plan because not everybody had $8,000 to just drop. We paid it off early after two and a half months.
I love that Americord was willing to talk to both my husband and me. They sent a rep straight to our hospital door to pick up the samples and I loved that they called us once they got it in the lab and they analyzed them. They told us the quality of it and everything they got from all the samples. It was fantastic. They got the best out of everything for all of us. Everything was fast and easy. In the first 48 hours when you're on zero sleep, especially after 21 hours of labor, the last thing you want to do is try to figure this out. So they were amazing. If I have a friend who's looking at cord blood, I'm definitely going to recommend them. I'm going to send them to my sales guy, Michael. He was phenomenal.
Reviewed Feb. 24, 2021
Even with our second time using Americord, they were very reasonable and fair in pricing. They knew we used them before. Everything was straightforward with the rep and it was painless with the one who picked up the kit. It was smooth.
Reviewed Feb. 19, 2021
I had a better price with Americord compared to the other companies. But when the reps were scheduled to come to the hospital to pick up the tissues, they couldn't find us in the system. My husband got on the phone with them right as I was trying to give birth. They were eventually able to locate me us in the system, but it took forever. My husband was on the phone for 20 minutes. They should make that situation about calling me up to locate us in the system faster.
Reviewed Feb. 13, 2021
They were very good and helping. The boxes came in the time so I could bring it with me in the hospital.
Reviewed Feb. 10, 2021
The people were friendly. They gave us all the details that we needed and did not push us to sign up. Then the shipment for the kit was pretty timely. The courier picked it up from the hospital. They came on the same day that we called them. We researched that these things are still experimental right now, but there is good evidence that both the cord blood and the cord tissue can become useful for things like diseases that are rising now in people. It’s like a one-time thing. Also, with prevalent diseases that people are having like cancer and stuff, the cord tissue or the stem cells from the cord tissue can be used for the parents as well. If they have siblings, it can come useful to either of them. We don’t want to have to use it, but if needed, it is there.
Reviewed Feb. 9, 2021
Americord was cheaper than the other options and the process was straightforward. I just had to give the box to the doctor and everything was taken care from there. I just had to call and they picked up the packet. They keep doing several follow-ups and one best things was I received a call two weeks ago which I did not expect. It was helpful because on the day the baby was born, we named him differently. After three days, we decided to change the name. When the rep mentioned the name, I told him the name was changed so they sent me the new certificate.
Reviewed Feb. 9, 2021
Choose Americord for cord blood banking. The process was pretty easy and direct, I felt good with my decision until I got a call saying they did not receive enough blood to save cells. Confused I contacted my delivering dr. And she said that was not possible that they do this all the time for people and have never had a problem. I call Americord back asking for more detail and representative could not even tell me how much was needed to be able to use it just that I did not have enough. I trust my dr. More than a rep who can’t even tell me exact details of how much they needed and how much was missing from my blood sent in. The company I choose ended up being able to save any cells for me. My family is very upset and question if we used another company if we could have our cells used. We lost an opportunity to possibly use it for a future family illness.
Dear Vanessa,
This is Martin Smithmyer, the CEO of Americord. Let me first start by saying how deeply sorry I am to hear that our lab did not receive a sufficient amount of cord blood to process.
I understand the conversation you had with your doctor and can appreciate your doctor’s response. However, there are a lot of reasons why there may not be enough blood available in the umbilical cord at the time of collection such as delayed cord clamping. I understand the importance of wanting to save your child’s cord blood and we at Americord work hard to provide that service to each of our clients. However, it would have been unethical if we had proceeded with processing and storing the cord blood, knowing that it is not suitable for treatment if and when you need it for the future.
Nonetheless, I had an opportunity to review your account, as I wanted to be certain that we provided the best service. I listened to the call between you and the client service representative. I reviewed the photos of the cord blood bag that was sent to the lab and I spoke with our lab to verify the amount of blood that was received. Our lab technician explained that base on the 6ml volume of cord blood received there wouldn’t be any viable stem cells to cryopreserve.
The median size of cord blood collections is between 40ml and 60ml and with that volume, we can obtain 100 million and more in Total Nucleated Cells (TNC). Regrettably, your doctor was only able to collect 6ml from the umbilical cord.
I do regret that we were unable to process viable stem cells for you, but it was because we did not receive enough of the cord blood.
Sincerely,
Martin
Reviewed Jan. 27, 2021
I tried to do research and going with Safe Step was a last-minute decision. The rep kept calling and I kept telling him I didn't want to do bank my baby's cord blood. But in the end, he convinced me to get it with him. He explained to me that some of it in the tissue might be used not only for the baby and the sibling, but parents and potentially, the grandparents. So when I realized the potential spectrum of the people that might be able to use it, then the likelihood of that actually being helpful and a useful investment became greater as opposed to wondering whether the baby would need it or not. The rep also said he was able to make it work and he did.
The whole process was very easy. Even with all the stress the day before the scheduled delivery date, it didn't really take much of my time and it wasn't that stressful filling the paperwork out. The courier came to the house with the kit within hours that same day, because I had to go to the hospital the next day. My husband did a lot of the stuff but when we got to the hospital, the nurses seemed to know what to do once we told them there was a kit. And we just called the number once the baby was born. All in all, it was a good price for the peace of mind.
Reviewed Jan. 26, 2021
The setup was easy and the rep who helped through did a great job. We made this decision for our first child and then three years later when we were about to have our second child, I was able to reach out with a single email. She still had my phone number. She was very attentive to the timeline of having the baby and somewhat of the ambiguous nature of ones that may actually occur. On our second go around, we neglected to do it in advance. But she was able to help us get it completed expeditiously and in place within a few weeks so that we were prepared for our second child. They remembered who we were, paid enough attention, and at least took some note that even after so much time had passed, we were still working with the same agent and customer service representatives. I thought that was all the attention to detail I like to see.
The instructions were there in the kit so it was easy for the medical staff to collect the necessary samples. And then the courier component was just making a simple phone call and then they were there within a few hours to do that. It was one of the services that we were happy about and with and when that conversation came up, we made that recommendation to other people. Americord is not cheap but it's something that for the relative cost of what's the effect it could have on our children's life is priceless.
Reviewed Jan. 25, 2021
Some of our friends have already used Americord and they were happy with them. We went with them too and the rep was good. The one who picked up the kit was quick.
Reviewed Jan. 21, 2021
Americord’s pricing was better and they offered good payment plans. They also have different tissue options. The rep explained everything for us well so we knew all of our options and he set everything up for us. Americord has been great. We know that we have it if we ever need it. So, we like it. It is like an insurance policy in case we need it for our baby. It was a no-brainer for me. We’ve had a great experience so I would not change anything with it.
Reviewed Jan. 12, 2021
A friend of mine told me about Americord. It was a backup just in case something went wrong. Price-wise, it wasn't bad.
Reviewed Jan. 6, 2021
I like that Americord was one of the only ones that bank the placenta. They met our expectations. They were great, helpful and very responsive. If I had any questions, they kept following up, both before I had the baby and after. They called me right away to let me know the results. They were also sending correspondence. They were very professional and we’re definitely happy with them.
Reviewed Dec. 31, 2020
Steven, the blood cord specialist we worked with, was good and he explained everything about what we have.
Reviewed Dec. 30, 2020
It went really well with Americord. They were the one that kept popping up in terms of Google searches for companies that have been used. With something like cord blood banking, there's not a ton of people that has been doing it yet because of the cost so there wasn't a ton of feedback on it but what I did see was really positive. Plus, they had the additional option of placental tissue being collected and stored as well. The rep was incredibly communicative, knowledgeable, kind, and really customer service-oriented. He was very hands-on with the whole thing. If I needed anything, I could call and I knew that I was gonna be able to talk to him and have my questions answered.
I had a horrible C-section experience so I was pretty much out of the game. My boyfriend had to take over everything and it was easy for him to do even though he hadn't been part of the process at all. He could step in really quickly, call the numbers we were supposed to call and everything got taken care of and processed expeditiously. Now I know that our daughter's genetic material is there in case we ever need it.
Reviewed Dec. 29, 2020
We used Americord before for my first son so we went with them this last time. They got their sample and that was it. Hopefully, I won't need them for anything. But it's good to have. The only thing that is a little bit frustrating is that when I had one child, they'd call and check in on me and it wasn't too much. But now that I have two kids, they've called rather frequently. It's almost a little bit of a disturbance to be caring for two kids and have them keep calling just to check on me, which is nice, but not really needed if I've not really needed the blood to be used for anything. One call is enough. Even beforehand, they were calling and asking me if I had any questions but I didn't need that much attention. That was the more irritating thing about the service, but everything else has been fine.
Reviewed Dec. 28, 2020
We did cord blood banking with Americord and the process was easy (filling everything out and having the courier come and pick everything up). Doing it is in the best interest of your child and their health moving forward. Hopefully it's something we never have to use, but it's great to have just in case.
Reviewed Dec. 22, 2020
I used Americord because of the price and the customer service experience. The reps were good.
Reviewed Dec. 13, 2020
My older daughter is banked with Cryo-Cell. They were very unprofessional when her dad went in there trying to retrieve the specimen without my permission. I lost trust in them and I saw Americord was more reliable and very professional. Because of COVID, the hospital wouldn't let the courier in to pick up the specimen. We were a bit stuck. We sent the courier out to one of the delivery ports that the trucks come up to at the hospital. We weren't allowed out the maternity ward. Otherwise, they wouldn't let my husband back in. It was lucky that I knew some nurses and we opened the door to the maternity ward, handed it across the line to the nurse and my friend, the nurse, had to go and deliver it to the courier.
Americord's terms are far superior to Cryo-Cell. It's just that they need some standard procedures with the virus and send them to the hospitals so that it's not this chaos to retrieve and store the specimen. There's no way Americord could have known that Tampa General was going to pull that stunt on us. Then I've had a C-section at two o'clock in the morning and I was texting friends that are nurses in other departments to try and get someone to run the specimen down. That was not an ideal experience but I don't blame Americord for it. They might need to talk to Tampa General and have them take a chill pill. It is a virus but it doesn't mean we have to behave irrationally.
Reviewed Nov. 29, 2020
I did Americord’s cord banking with my 3-year old first in 2017. We wanted to make sure we do something to the tune of continuity of care and we've seen a few good ratings online. Percentages-wise, it looks like there was some stability in how the samples were kept viable for later use even though most people don't need them, thankfully. That was one thing why we went with Americord. The price was another factor. Their pricing was more competitive than some of the others for this time period. I didn't like the thought of having to also keep paying for banking forever at such a high rate and getting a smaller discount for being a returning customer was one of the reasons that I stayed with Americord as well.
They understood where I was coming from. They were patient and I have been contacted quite a few different times, giving me very good directions on how to make sure that my husband and I banked everything. They worked with my schedule a bit to make sure that we got the kit early enough. After I'd mentioned that I was a repeat customer, the rep did go ahead and offer me the discount. Also, with me going on maternity leave, he did offer a payment plan that I could make monthly payments for a year or two. He was flexible, helpful, and very polite. He listened and remembered a few details about me so that was a little more personalized.
Reviewed Nov. 28, 2020
I was doing a few research and Americord was the one that I liked the most. They gave me a good option price. The customer service was good too. With my first daughter, I picked them. This time, I decided on it a few days before my baby was born. They helped me with everything and sent everything fast. I did it as a precaution. I hope that I’m never gonna have to use it. Everything was great.
Reviewed Nov. 16, 2020
Americord was great as soon as we decided that we wanna process the application. It was very quick and easy. Their rep was really clear about all the process, rates, and all of their packages. He answered all our questions and he was very nice, polite and really helpful.
Reviewed Nov. 8, 2020
I wanted to do cord blood banking as a backup plan for my child and Americord was the only one that offered all three ways to preserve cord blood. Their reps have all been really helpful. They were really amazing when they picked up the kit and everything went great.
Reviewed Oct. 25, 2020
I’m a hematologist and I do some stem cell research myself. Even though there really isn’t a lot of use for these stem cells now, I’m very optimistic that there might be in the next several decades. This was a once in a lifetime opportunity to bank these stem cells so I decided to do it. We did the cord blood banking and we also did the cord tissue. Americord had the soonest availability. I called a day or two before I was due and they were able to set things up for me and they sent me the kit that was needed to bring to the hospital with me on my delivery day.
Everything went smoothly except for the pickup time. I had my kit the night I was in labor, which was a Saturday, and they said that they didn’t do pickups over the weekend, but everything was stable. They said that they were gonna come pick it up on Monday at noon and nobody came. We had to call a couple of times. And I was concerned that if they didn't pick up on time, everything could be wasted. But at the last moment, they were able to pull things together. Then, they processed the sample and they called me with an update as to how many cells they were able to enrich and how many were stored. It’s quite a bit of money but they had a payment plan for me, which was fairly convenient. I didn’t have to pay the entire amount as one and I'm making an installment, which is fairly reasonable. It's worth it.
Reviewed Oct. 24, 2020
There was a rep who attended to me when I first called asking questions and he was great through the overall process. Then, I had to get back with my husband and the rep followed up. It was really nice to get that customer service.
Reviewed Oct. 22, 2020
Americord had a good deal at the time that I was looking online. The customer service was so friendly when I talked to them. They were helpful and they guided us. My husband dealt with the courier who came and said everything was good. We didn’t have any problems.
Reviewed Oct. 7, 2020
My OB-GYN gave me some information about cord banking and we look up on the internet. My husband and I were amazed about the huge benefits about it. At first, we were kinda hesitant to get one for our daughter because we were both unemployed. But the good thing about it is that Americord had payment plans for us. So it worked out. They were very accommodating and very friendly. They made sure that if I have questions, it's being answered. My husband took care of the kit and he said that everything was very, very easy and accessible. So everything went smooth. The staff and the people who are actually working towards everything for us to benefit from it were all amazing. It gives us a relief and that we’ve secured the health of our daughter in the future. I love it. I'm very proud and happy that we know that she's gonna be okay.
Reviewed Sept. 22, 2020
I used Americord when I gave birth to my last kid and. I have two older ones. I did not do any cord blood banking with them because they're seven and five, and at that time, I wasn't really familiar with cord blood banking. My best friend's daughter died. She had sickle cell, and we did talk about the fact that if she had cord blood banking, she may have been able to do something for her. Once I found out I was pregnant, I said, “Well, that’s something I would have and make sure my daughter had in case she ever get sick or even her brothers,” because from my research, her brothers can use the cord blood as well, and even me and my husband. Cancer runs in my family and my husband's family.
Americord had good reviews online, and I also had spoken to someone who had used them. The customer service was really great. I've had two or three follow-up calls since I started banking with them in July. The initial person I spoke with when I called to ask questions and find out more about the program was very helpful. She was very polite and very knowledgeable. I liked that she had answers to all my questions and wasn't deflecting. I also liked the fact that I've had two or three follow-ups. I feel like if I had questions, it would be easy to get a response from them. I feel comfortable using Americord. There are no red flags and there's nothing that has been unpleasant, so far, as far as what I'm getting and the service.
Reviewed Sept. 9, 2020
A lot of my friends had used Americord. They had a good experience. There are not a lot of differences between the services offered by all the other banks but we liked Americord’s customer service a lot. We like the rate that they gave us so we preferred Americord over the others. Our cord blood rep is wonderful. She is the sweetest lady I’ve ever talked to. She was very open about all the questions we had. She assured us that no matter what time we have a question and we want to talk to her, she's available night, day, middle of the night, which thankfully we never needed to. She was very reassuring, very forthcoming about each and every detail that we would need to know about the future of our child’s blood. In general, she's very caring, checked up on us and what we were doing. We've not had to use Americord right now because the baby’s just three months old. But I get the feeling that it would be a smooth process should we ever need to use them.
Reviewed Sept. 3, 2020
My older son has leukemia. Americord was the one that I had always heard of and so I decided to bank my baby's cord blood. They always contacted me. They were always on time when they said they were gonna be there. They did exactly what they said they were gonna do.
Reviewed Aug. 26, 2020
I decided to bank my baby's cord blood because my first child has special needs. He was born with a cyst inside his head on his left temporal lobe. We weren't aware until he was three years old. Not only that, childhood cancer is very prevalent now. We had done a lot of research on stem cell therapy and we thought it would be smart to do that for our other kids because at some point you can use placental cells for stem cell therapy for people with rheumatoid arthritis. We thought it would be beneficial for our oldest, if anything did ever become legalized in the state, which we could do in other places. Stem cell therapy is legal in Panama and other different countries.
I chose Americord because they allow me to take it out whenever I want and to use as much as I want. I don't have to use the whole placenta. I'm also able to store the cord blood and the cord tissue which I wasn't able to do with the other banks. The rep was very informative and nice. I liked how he told me everything because that made it easy for me to decide who I was gonna go with. I knew how much more Americord had to offer than other banks.
I haven't had any real issues besides when I did get the box, it was a little hard. I wish I would have known a little more what it entails before I got the box, like what I'm gonna get in the box and what I need to tell my provider. We didn't really know what to do after we had the baby. We opened the box and it was kinda like, “What do we do?” There were instructions but at the same time I felt we should've known that we were able to hold and not cut the cord immediately. I would have liked to have known that.
There was one other thing which was my blood. I was supposed to have my blood taken before I ever went into labor. That would have been nice. It was just those two things that we were unsure of and we had to call to make sure we were doing everything correctly but everything was pretty easy. If you're planning on having a family and growing your family, Americord is something to invest in because it's not just for your kids, it's for you or your spouse or a close family member that might get sick and might need it. It's a great decision for your family.
Reviewed Aug. 25, 2020
I read reviews about Americord being good. Also, Americord is able to ship across the world. I'm from India. So, even if I had a kid in India, they would be able to ship the cord blood internationally without an extra cost. That stood out for me. With me being in a different country, free shipping will take a lot of burden. We were able to collect the cord blood early in the morning, and the guy from Americord came and picked it up on time. We got a feedback from Americord saying that the sample is good. Kristina called initially but it was a gentleman who closed the deal for us. I was asking him to match my deal with someone else and we went back and forth with the manager. Finally, he was able to close the deal. I was not satisfied with the process that much, but I was satisfied with the outcome.
Reviewed Aug. 20, 2020
One of my husband's friends recommended us to Americord and everything looks good for us. The reps were well. They were answering all the questions so everything went good. We were expecting that they will get delivered on time and it was on time so we were happy with that. We did it for our future. It's always helpful if something happens to us or in our family. We can always take advantage out of it.
Reviewed Aug. 19, 2020
I was on the fence about banking my baby's cord blood. I talked to my OB and she said that it's totally up to me. But what I thought was interesting was that she also said that in the future, there might be more uses for cord blood because the technology is changing so much. If I could afford to do it, which I can, it's not a bad idea. We don't have a lot of diseases in our family that the cord blood could be used for, but it could be something that will be helpful. It felt like an insurance for the future. I did a Google search on cord blood banking. There was a website that did a side-by-side comparison and said Americord is probably the best fit for what I was looking for so I called and took it from there.
Americord followed up with me because due to COVID-19, there's a difference in the delivery and the pickup of the cord blood. Also, my husband couldn't run down the sample because if he left the room, they wouldn't allow him back in. When I talked to the Americord representatives, they were helpful. Then I had to speak to my own doctor and the labor delivery team explicitly about what they needed to do. It was something extra to manage, but it was fine.
Reviewed Aug. 7, 2020
We had a good experience with the rep. I did it with my first daughter and this was my second time with Americord. If they got sick down the road, at least I have an option doing something.
Reviewed Aug. 3, 2020
We decided to bank our baby's cord blood to be on the safer side because you never know down the line what things might come in. Paula from Americord was quite convincing and had a lot of knowledge about what Americord does and how other companies don't do those things at a very granular level when it comes to preserving those tissues and all that. That made us go over the thought once again because we were going to go through a different company before. Also, she gave us a good discount after talking with her manager, even if it was a COVID situation. She did a lot of good things for us.
Reviewed July 31, 2020
I got referred by a friend and my experience with the rep was very good. She was really nice. She followed up with me and she answered all of my questions. I'm very happy. They also came very fast after we called and everything was good.
Reviewed July 25, 2020
The world is really bad right now. There are too many bad things for people so we wanted a better future for our son. Somebody recommended Americord and they told me about it. It's a good option and they have more good stuff. All of their people were nice, professional, and friendly. Americord is the best.
Reviewed July 24, 2020
I read somewhere that Americord tries to get more than the standard amount of cells versus the rest of the individuals. Also, there was some kind of discount that came with it. I've had past experiences that made me realize that banking the cord blood was something that I needed to do and good to have. It was just more of chances of if I'll never use or need it until life threw us a curveball. My first child who is 20 now had two bouts of cancer. Then we lost a daughter. The doctors asked me if I had blood and it hurt me to the core that I didn't get Americord but I was thinking about it and I didn't do it. So with this child, I decided to do it. At least, if life throws us another curveball, we'll have that to help us.
My cord blood specialist, Paula, was awesome. She answered all of my questions and if I had doubts, she cleared that out of the way. She gave me a phone number. It’s like we were friends from the first time we started talking so that made me feel comfortable and made me feel like I was not making a mistake or I was not just throwing money away. Typically I would do them online and not follow up days after and sometimes even forget about it. But the mere fact that she called back immediately and put me at ease helped made the decision more concrete for me because I opened up to her a lot and she helped me make that final decision. Then the nurse was the one who brought the kit and that kit was a little bit tricky. I didn't realize that there was a tape in there that would seal the package. The nurse figured it out and it was sealed before the courier picked it up.
I know that Americord is taking care of my baby's cord blood and it's available for me in case I need it. I haven't used it yet and I hope and knock on wood that I wouldn't have to. I get a call from them or another representative every month, and I also get an email telling me that my payment has gone through, and that keeps me abreast and makes me remember that I have it with everything else that's going on.
Reviewed July 23, 2020
Banking my baby's cord blood seemed like a good thing to do. I was worried that if I didn't do it, something bad would happen and I'd regret not doing it. I checked out a bunch of banks online and I liked the website the most with Americord. I read the reviews and I also liked reviews the most for Americord. The pickup easy as well. They came super quickly and they were very professional. We didn't have a room number yet when we called because it was an emergency C-section, and we didn't have to call back and tell the rep a room number. He found us. I also got a follow-up call after giving birth to check on us and to see how we were doing. It was great.
Reviewed July 22, 2020
Americord was the first cord blood banking service that reached out to me. I went with them, and my delivery was early in the morning. We called Americord at around 5 o'clock once the delivery was done. The rep responded to us that it might take up to 48 hours for their people to come and pick up the box. By 11 o'clock that day, we got a call saying they were coming to pick up my package. They picked things up by noon. Going with Americord was a pretty good experience.
Reviewed July 13, 2020
I felt more confident with Americord with how the person who sold me their product explained everything. Plus, their price was very good too. After that first call with them, their reps called me back twice to follow up and answer my questions. I called them afterward and their crew came to pick up my kit. I feel very good about their service and I'm very comfortable with Americord. The blood I deposited is in a safe place and whenever I need it, I will have it.
Reviewed July 8, 2020
My husband looked into different companies and Americord has been around longer and he felt more comfortable with them. Everything arrived as expected. We got a box beforehand and the directions were very clear. We gave it to the doctors in the hospital and they understood everything very easily. Everything was laid out very good. The only thing that could've gone a little bit better was the delivery person not coming as quick as we thought they were coming when we were in the hospital. My husband had to call to find out what was going on. Things had to happen very timely at that point. But they fixed it very quickly and they were able to send somebody. It wasn't too bad. The overall experience was good and very satisfactory.
Reviewed July 4, 2020
When I googled, I compared the rates, then whether the company is available. When I called Americord to check on them, they were very prompt in terms of figuring out how they could send us the collection unit. We would have chosen a public bank if we were more informed. But it was one of those things that my sister had done as well with her baby. So, we thought that it would be a good insurance policy if things come up for the worse. They were professional. They also sent a certificate. My only unknown is that, hopefully, they are actually doing the job that they have gotten the money for. The essential service that you're purchasing for Americord is that for a number of years, you have a proper storage facility for the cord blood.
Reviewed July 3, 2020
There were various advertisements of Americord while I was pregnant and I looked at one or two banks but they were cheaper. Plus, their name was more recognizable. I spoke to a representative via phone and I asked him for literature before I agreed to sign up with Americord. They gave me the literature that I requested so that I could make an informed decision and I knew that I wanted it. I got it rather late into my pregnancy. So, I just went ahead and ordered it once I made a decision.
Reviewed July 2, 2020
My husband used to do research and he found Americord for our first baby. That was two years ago and then we decided to use the same company this time. The service was good and very efficient. This time, we asked for the kit a little later than we should have but it came very quickly. They sent the kit in time for the birth.
Reviewed June 27, 2020
We thought it might be a good idea to save our baby’s blood cord in case we need it and my husband chose Americord. He was looking for the detail and they had a good review. The price point is good too. The experience was simple and normal and everyone followed the procedure. We do not know what's gonna happen in the future and cord blood banking is something that you can do for your children. It doesn’t mean that we want to use it but it’s another insurance for my baby.
Reviewed June 26, 2020
When our first kid was born, we wanted to bank our baby’s cord blood but we were in India at that time and we did not get an opportunity. So, this time, we decided to do it. One of my friends had a very good experience with Americord and referred me to it. My husband and I had a talk with the reps and they were good in answering our questions. It was very nice and the experience with the specialist was awesome.
Reviewed June 25, 2020
For the most part, we've been satisfied with Americord. There were clear instructions in the box that we received and because of the COVID situation, the process was different but they did text us and let us know how to get a hold of them when the time came. My husband met the courier at the parking garage because they weren't allowed inside of the hospital. But they were easily texting him and keeping in touch with him, and he had an easy time finding them. It was a generally easy process in terms of the banking. We had decided to do it after reading what the benefits could be down the road and knowing what the price was to use stem cells if needed. Then we decided on Americord from reading reviews online.
Reviewed May 30, 2020
My husband did some research. He spoke to few companies and they were able to answer but finally, we decided to go with Americord. For our first kid, we debated whether or not to do and we ended up not doing it. And then our second kid, and we don’t have plans of having another one. We thought, first of all, whatever we do, that would be the last chance. Second, I spoke to my OB/GYN about it and we took her suggestions. She suggested to go with it and obviously, her suggestion would be the top priority.
My husband explained to my OB/GYN the pros and cons of it. And the main thing was, she said that once we do it, it can be used for the whole family. That was a major part of the decision because if it can be used for the whole family, then obviously, it was really great. And then, you never know. It’s like insurance for the future, especially for our kids. So, we put together all the things in mind, and then chose to go for it. A particular person from Americord was in contact with my husband and any questions we had, we could directly reach out to her, and she helped us instantly. All the experience was great.
Reviewed May 16, 2020
Our friend's son had got cancer, and they had done a cord blood stash, and it kind of pretty much saved their son's life. Without having stem cells, he would not have made it. So, we thought we would plan on worst-case scenario and hope we never have to use it. I found Americord through just a Google search and I kind of researched other people's feedback on it. We thought pricing was fair compared to other vendors that offer similar stuff. So, I was kind of riding with the marketline, but the history and longevity of the company was a big factor for me. I was kind of afraid. There are some companies that have only been in business like 10 years and what if they go out of business. I even asked the gentleman I spoke to about that and he's like, "Well, everything wouldn't go up. We got a business. You have the option to move your samples elsewhere."
The gentleman that I mainly spoke with was super nice. He explained how the storage works, the legal requirements, and how to obtain it if we need it. He went through step-by-step and then they sent me the kit. And when we were delivering, the nurses and doctors put the stuff in there and shipped it and then we called for pickup. It was pretty simple.
The only thing was on the website itself. The payment options were kind of confusing when you do it online, whether you get a discount if you pay it upfront or the charge increase. It wasn't quite clear of what the charges were and benefits of different payment options online. But when I spoke to the gentleman, it was way more clear.
Reviewed May 9, 2020
My husband and I started talking about saving the cord for our child for any future illnesses. I started doing research and we called Americord. The online sign-up was great. I preferred to just talk with a person instead of signing up. So I called and a wonderful woman helped me sign up, and the process was very simple during the time of delivery. I just handed over the box and the surgeons and the nurses took care of everything. I had the box with me again and I called for someone to come and pick it up. It was very simple.
Reviewed May 7, 2020
We thought it would be helpful to bank our baby's cord blood. My cousin used Americord for their babies so it was easy that I selected them too. Their specialist was good. Every time I called them, I took each and every detail. They told me what I wanted and exactly what we should do. My husband took care of things with the kit. Someone came and picked it up. Everything is good.
Reviewed May 6, 2020
I researched Americord online and it looked like a good company. The staff were friendly and easy to work with. We did this banking in case something ever happens and the kids would need it. I used Americord before and has a good experience with their specialist. It was easy when the courier picked up the kit too. The second time around, they still went over everything again with me. But it was just to make sure. Everything went well.
Reviewed May 4, 2020
Because I’m not sure what will happen within 15 years, banking my baby’s cord blood is an option. It is for safety. My experience with Americord was pretty good. I have already used them before, so this is my second. It was pretty straightforward. Americord is perfect. They're pretty responsive, and the calls and follow-ups were pretty good. The company is recommendable.
Reviewed April 30, 2020
You never know what's gonna happen in the future. We wanted to make sure that we have that little peace of mind in case our baby needed something. Americord is a lot more affordable monthly-wise. There was no big downpayment that was necessary at first. Our specialist was very pleasant. Everything ran very smoothly especially since everything we did was literally at the last minute. I'm really surprised by how pleasant and how accommodating they were. They sent someone out real quick with the kit within seven hours from when our child was born. And then they called and checked on us afterward.
Reviewed April 22, 2020
We liked the possibilities with cord blood banking and figured that it would be something good. Working with Americord's specialists was easy. They took care of everything. The pick-up was flawless. If their service was more affordable, it would be really nice. Still, we're really happy with it.
Reviewed April 20, 2020
I read recent reviews online and Americord's pricing was good. The service was also very nice. Plus, I needed the kit quite urgently and they were able to send it over quickly. Everything went nicely and my interactions with them were pretty good. They ended up answering most of my questions, so they followed up frequently. I was very satisfied.
Reviewed April 14, 2020
I got a quote from all cord blood bank companies when I did searching around the internet. I liked Americord's prices better than others and I ordered their service. I paid and they sent me a box with all the items. We called them after and they picked the items up. Everything went fine.
Reviewed April 11, 2020
One of my friends who had a baby last year had a good experience with Americord and I got a referral from her. After I looked at a few companies, I just went with Americord. Everything was pretty seamless and easy, and I got a few follow-up calls. I really liked the rep a lot. The kit was supposed to come the next day after I talked with him. However, I went into labor that night. He helped get somebody to come to my house within a few hours so that I could bring the kit with me to the hospital. He really helped me.
Having used Americord, I feel more comfortable. I was kinda hesitant about it because it was really expensive, but I feel like it kinda benefited my daughter in the future. I wish I did with my first child. He has autism and so with my second child, I wanted to do something that could benefit them both at some point in the future. I had a really good experience with Americord.
Reviewed April 9, 2020
I have friends who decided to bank their baby's cord blood and they recommended me to do it, too. It’s a good investment for the future of the kids. The biggest present for the kids is their health, so it's nice to have some kind of partial insurance for their health in the future, just in case. I was using Americord for my first child and I went with them because of the price. They gave me a good deal because I made a one-time payment and it was for a long time. I was also very satisfied because I delivered in the morning and in the next hour and a half, the guy came over to pick up the package. So, everything was very smooth and quick. Then, it happened again with the second baby. When we called them to collect the blood cord, they came over quickly. I was worried the first time because for the first baby, the blood cells were not so many. But for the second child, they collected a good number of the blood cells.
All in all, it was a great experience. Americord always care about their customers and they called me a couple of times to check on the health of my kids. Even before the delivery, they were calling me on how far along I was because I was overdue for a week. And with the first child, they were checking on me after six month and I really appreciated that.
Reviewed April 3, 2020
Everybody at Americord has been really helpful so far. I have been in touch with Steven. He was the one that signed me up and he was accommodating. I was initially choosing between Americord and somebody else and what made the decision for me to choose Americord was Steven. Anytime I had any questions, I would contact him and he was able to help me. He didn't make me feel rushed when he was answering my questions and he was very patient with me. Also, Americord was a little bit cheaper, which was definitely helpful.
The pick up was super quick but I asked the carrier something and she didn't really seem to know much. It would be helpful to have everybody to answer questions if necessary. I did the cord blood and the cord tissue and I wanted to make sure that it was collected and put in there. I didn't see the tissue so I was scared that they forgot to collect it. I called Steven and asked what we could do in terms of would I still be charged for it. He told me it had already been collected so I didn't have to worry about it. He said I can log in to my account and see the status. But it was something that I should be told than having to log in because they have all my information. But it's okay, everybody was super nice.
Reviewed April 1, 2020
I came across Americord and I wanted to keep the blood. When I was giving birth, the nurse told me in the hospital that if something happened, my baby can’t use his own blood even though it's 100% matched. Only siblings could use it or something, but they didn’t clarify what it was and I don’t know if it’s true or not. I continued anyway because it’s good to have just in case. Also, the pickup went well and we’re satisfied.
Reviewed March 27, 2020
The courier and the specialist were great. Americord was the only one that we saw that stored the whole placenta and they gave out all the correct paperwork at the hospital, but it was a hassle to get the placenta from the doctors. The hospital had protocols regarding releasing my placenta to me and it couldn’t leave the floor that I was on, which was the delivery floor, then I had to go to recovery. They couldn't separate me from the placenta, so they ended up figuring it out internally and getting it signed off. I’m not sure they were supposed to do it, but they didn't know what to do then.
I’ve heard a lot about placentas and hospitals selling them to pharmaceuticals, so I’m sure they don't want to give them up, but the hospital should be more aware that this could happen. Hospitals should be notified of the new placenta offering and they should have a process for letting the placenta go. It wasn’t anything Americord did though and overall, the experience was very good.
Reviewed March 24, 2020
I had cancer and I wanted to make sure that I was doing everything to help my kid. It was fine with the Americord specialist. The kit came fast and everything, including the directions, was simple. Also, I liked that the nurses knew what to do.
Reviewed March 20, 2020
As a precaution, I banked my baby's cord blood and my experience with Americord was perfect. I found them on the website and when I did a little research, it was not bad. The specialist called me to follow up and see how it went with the baby.
Reviewed March 14, 2020
When I did some research, it looked like Americord has a longer term, which was 20 years instead of about 15 with other companies. It also looked like Americord was doing more research on the cord blood and the tissue than other companies. The blood specialist was very helpful. I had a lot of questions and they answered them all. And if they didn’t know, they had some other people that knew more and they would answer me and explain everything. Also, the experience with the courier was easy, simple, and to the point.
Reviewed March 11, 2020
Our experience with Americord is good. One of my friends referred them. The courier that picked up the kit was good and on time. But maybe it would be more helpful if we get some more deals.
Reviewed March 8, 2020
I went with Americord because of the price, how easy it was to navigate the site which was very important, how fast the representative would get back and because they had really good reviews. I didn't do the placenta, but I was kind of thinking about it and probably another option. Having an extra option is always good. Having the procedure is important nowadays. We don't have all the research done yet and we're still in the process but it's having the company to have your back just in case. The value is if you need to use it but I hope I never use them.
I have an excellent impression on how the company is great from the beginning till the end. I got a call right after we got released from the hospital and everything was perfect. I delivered my baby at 5:43 and the courier came. He collected the case and we were surprised it was the same day because there's a policy that if you deliver after 5:00 then the courier comes the next day. So, we're surprised. He was able to find us quickly, which is so nice that you don't have to explain people how to get to you.
Reviewed March 2, 2020
We've used Americord before and they've met my expectations. Unfortunately, I've not had to use the cord blood but as far as collecting it and the storage of it, it's been a great experience. We have the means to do cord blood banking and we hope we never have to use it but if we do, it's nice to have it there. But it's difficult for the patient to get buy-in from hospital staff because the hospitals don't do it very often. There's a little bit of anxiety there on the side of the parent to make sure that the blood and the tissue are harvested, preserved and shipped correctly. For a lot of people, it's outside of their normal core of operations.
I've had good experiences but a lot of times, the doctors doing the birth are not the ones that end up putting all the tissue in the correct bags with the correct preservation chemicals and labeling them correctly. That's usually done by a nurse and most of them have never touched one before. They have no idea what they're doing. They have to follow the instructions that are in the book. It gives me a little anxiety from time to time and I hope that this person understands that this is important. I have to hover them and watch them until they do it right. But that's not something Americord could control. It's just not a common practice in our healthcare industry so it creates a little bit stress for the customer hoping that it all goes down fine.
Reviewed March 1, 2020
I like that Americord is the only storage bank that also does placenta tissue. Plus, when I called them, their reps answered all my questions. I also liked their knowledge of their processes and technology. Their price is relatively competitive as well.
Reviewed Feb. 24, 2020
Americord's annual fee is really competitive against the others. Also, the reviews were the tie-breaker. Getting enrolled was very smooth. Once I was interested, an agent reached out to me and helped me determine the plan and also a discount. Since it was a very short amount of time for the due date, the package kit was sent overnight. The overall value of going with Americord has been very good.
Reviewed Feb. 23, 2020
We picked Americord for our daughter and decided to keep it simple and go with them again. They were very easy to work with. You almost didn't have to do anything so it was nothing really stressful. But we had a little trouble with the carrier. They were supposed to head out, but they never got the notice, which was delayed. However, it was just a few hours, which wasn’t too much. And when they realized that there was an error, they had somebody out there within 20 minutes.
Reviewed Feb. 22, 2020
My husband could get Americord in about two hours. It was very quick and easy. With Americord, if something happened for baby in the future, we could treat her.
Reviewed Feb. 19, 2020
The price that Americord offered was good and we had a really good experience with the blood cord specialist. We have a lot of questions and concerns about everything and he answered them. Then, the courier texted us 15 minutes before they were coming, and they came and got the parcel, and they left. It was perfect. Our friend referred us to them and we recommended them as well to another friend who also got their services.
Reviewed Feb. 13, 2020
I used Americord because a friend of ours used it before and recommended them to us. The person I worked with was great. She was always answering all the questions that we had and calling us back. Everything was smooth and good. Now, we just use Americord to store the material. We don’t know what would be the service if we need to use in the future, but so far, so good. Until now, every experience has been great.
Reviewed Feb. 12, 2020
Our baby's cord blood might be used especially if in the future we have a disease or anything, because that is what it is for. We got a good price from Americord. And then, our interactions were good. Everything was answered very nicely by the representative and they took interest whenever I asked why these were, and they even customized a few things for us, which was nice. Also, their response was very quick.
Reviewed Feb. 2, 2020
I just want to have one baby so I wanted to just try to keep her safe and sound. I heard lots of good things about saving the tissue and the blood for the baby can help if some specific disease happens. They would be healed with the blood and tissue. I Googled Americord and I called a different kind of company, but the deal that Americord gave me was better than the others so I chose them. I called the rep a couple of times and he answered briefly and with patience. And then, I just told my doctor she can just keep my baby's tissues and blood, and then someone came to pick them up. I like Americord.
The only problem that I found after I registered with them was I heard that they didn't have a specific place to keep the samples and they just send them to another company. I was surprised that it was something like that, that they don't have their own place where they keep the blood and tissues. But other than that, my experience was good.
Reviewed Feb. 1, 2020
This is my second baby and we had done cord blood banking for my first one as well but that was in India. That time, we researched about it. So we were pretty much on board with the idea of something that might come useful when we are not there and it's still convenient for her. So choosing to bank her cord blood was a no-brainer for us. We had to do it. It was just we had to figure out which one to go to. I spoke to Gail and Americord was suggested by one of my friends and she had a good experience. We were comparing that and another company which was mostly a little bit cheaper then Gail matched the price. Because of the convenience, we went with Americord. The experience with the specialist was all smooth. We didn't have to hassle anywhere.
I have one question though. I remember Gail said that my friend is supposed to get something but it's still not processed. I got a call from another rep in a month back and he said that it might take another week or so and it will be processed. It's not a lot but then because Americord have it in their leaflets that there is a referral bonus I would like my friend to get that. I just need to know how long does that thing needs to be processed, and what's the time frame, and when can I expect that she gets it so I don't have to follow up on it again and again. It's more than three months now so I'm just wondering where did it go.
Reviewed Jan. 29, 2020
My boyfriend chose Americord. He looked it up, found the information and after that, he said it was the best one to get. So, I trusted his instinct on it. Americord called me last month to keep me up to date with it. They emailed me my password and username, and they gave me the website that I can go on and check how everything is going. It was cool. They were very informative. When I went ahead and had the baby, we had the kit way before then, and we just gave it to the doctor who delivered and they stored everything well. The Americord rep called and they came and picked up everything. Everything was taken care of. It was great and quick.
Reviewed Jan. 22, 2020
Americord has been referred by my family and this company met my expectations -- I referred them to my friends, too. Their cord blood specialist was good, and the courier driver who picked up the kit was on time.
Reviewed Jan. 19, 2020
Both my siblings have type 1 diabetes. And I know there’s a lot of stem cell research going on with that. So, they're thinking if there was something going on with my children, that we might be able to use the banked cord blood. We researched quite a few companies and we went with Americord because of price and features. It was a very positive and good user-experience with them. They made it really easy including the pickup. We banked the cord blood, but we have had to use banked blood. I hope we never have to use it the cord blood. But just getting to this point, I feel like we’ve been well-taken care of.
Reviewed Jan. 18, 2020
For my firstborn, I looked at research and found that I could delay the clamping of the cord, which was beneficial towards the baby. But as I was looking at more research, I saw that I could do the cord blood and do the pills for the placenta. I kept doing more research about the cord blood and storing it in a private bank, and I saw that it already has cures for cancer and things like that. It already intrigued me. I saw the beneficial sides of collecting the cord blood if the child ever needed it if anything happens in the future. It felt more helpful to me versus delaying the cord clamping. So, I used Americord's services and I’ve been treated with 100% care and love every time. They absolutely have met my expectations and beyond. I also call their service a cheap insurance.
Hi Courtney,
This is Martin Smithmyer. Congratulations to you and your entire family on your beautiful new addition.
I want to thank you for your review. It’s wonderful to know that our clients are choosing Americord after doing extensive research about cord blood banking and the companies that offer storage. We are honored that after your research you’ve entrusted us to store your baby’s stem cells and we promise to continue to provide 100% care and love to you and your family.
We thank you again for taking the time to provide your feedback and we look forward to our continued relationship.
Sincerely,
Martin
Reviewed Jan. 14, 2020
My husband had a history of plasmacytoma which is a type of a blood cancer. So, we did cord blood banking and we went with Americord. We had a good experience. We'd refer this company to friends.
Reviewed Jan. 9, 2020
We decided to bank the baby’s blood for safety reasons and we chose Americord over other banks because of the insurance. Using Americord is all good.
Reviewed Jan. 8, 2020
They were really great. They called me a week before I was due to reconfirm instructions. After I gave birth, all my husband had to do was call them and a messenger came and picked up my baby's cord blood. So it was pretty seamless.
Hi Kimberly,
This is Martin Smithmyer, the founder, and CEO of Americord. I want to congratulate you and your entire family on your beautiful new addition.
I want to also thank you for your kind review. The Americord team is deeply committed to providing the best "Customer Focused" service, and so I am delighted to know that you were pleased with your experience and we will continue to make sure that you receive five-star service throughout the 20 years.
Thank you again for your kind review.
Sincerely,
Martin
Reviewed Jan. 7, 2020
Americord kept popping up on one of the apps I had. When I went to search different banks, they were one of the ones that also kept coming up. And a lot of information was given in the way they had everything displayed on their website as well as when I contacted them and spoke with a customer service representative. I liked their customer service. I felt comfortable and that they were to be trusted.
One of the main reasons we decided to bank is because my daughter's autistic. There have been some clinical trials with the stem cells, and we’re hoping that there might be a breakthrough. If this could possibly help my daughter in any way, we wanna have it and be prepared. And I didn't get to bank her stuff when she was born. Anyway, it was a smooth transition when the courier picked up the kit. My husband called them and they quickly answered. They set up a time and date, and they arrived at the time in 1-2-3. There was nothing difficult about it. They exceeded meeting my expectations.
Reviewed Jan. 4, 2020
I used Americord for my first child and their specialist was great. Their reps were also very informative, detailed and helpful. So, I have no issues at all. The value of using them has met my expectation and I'm happy with it.
Reviewed Dec. 27, 2019
In case we need our baby's cord blood in the future, we want to make sure we have it. So, we decided to bank it. Americord had one of the longer storage years, plus I liked their pricing and what they offered. Everything went great with them and my experience went pretty smoothly. It was also seamless when the courier picked up the kit.
Reviewed Dec. 18, 2019
We banked our first daughter's cord blood and we did it because we have a lot of friends that are in the industry. They do stem cell therapy on patients, but he's a chiropractor and he suggested that we bank it because what we know now isn’t what we’re gonna know in 20 years. We went with Americord with our first. Their prices were significantly better than to ViaCord. We were planning on using them, but we didn’t order anything until later because we thought we still had seven weeks to go. I delivered at 33 weeks, and to accommodate it, the carrier was there within an hour to deliver all the stuff. They made sure to have a carrier deliver it. My doctor was really good that he saved everything.
They call all the time to see if we had any questions or anything like that just to make sure that they keep in contact with us. So, it’s not like you just spend all this money and you never hear from anybody. They call and say, “Everything is doing good. And how are the kids, how are they doing? If you need anything, let us know.” They were very good.
Reviewed Dec. 16, 2019
We banked our baby's cord blood for any future need. I had a great experience when I reached out to Americord and they were able to inform me well of all the information as well as the process.
Reviewed Dec. 15, 2019
My mother wanted to bank her grandson’s cord blood. She works at a hospital and she talked to other moms who had done the same thing as well as talked to a lot of her friends. They had used Americord and had a good experience, so my mother chose them too. When I worked with the cord blood specialist, it was very well done, instructions are easy to follow, and it was a good experience. Then, the pick up of the kit went really smoothly as well according to my husband. So just in case anything comes up, it’s better to have my child's cord blood and not need it than to need it and not have it, and especially with all the technology and how many years they can come up with cures for things. So, if any diseases come up, then we can use it.
Reviewed Dec. 14, 2019
Banking my baby's cord blood might be useful in the future. I previously used Americord so I decided to use them again. The instructions were thorough and easy to understand. The reps responded on time, got back to me once they got the results, and everything seemed to be normal.
Reviewed Dec. 13, 2019
I compared Americord with other providers and I chose them for the overall pricing and their reviews. Everybody from Americord has been absolutely fantastic, and I’ve had no issues. They’ve been very accommodating and very quick to respond to any questions or emails that I sent over to them. This is the second time I’ve used them since the first one was with my first daughter, and then this one again is with my second daughter. I did not meet the second person but the first one was fantastic and very pleasant. I have no complaints about either one of them though. I really wish that we would have had the first courier again because she was super out there and great to talk to.
Reviewed Dec. 12, 2019
We used Americord with our son in 2017. They have more offerings like with the placental tissues, and we used them again for another son recently. It's really expensive but it's worth it for us. If in the future we need the tissues we banked, we would regret not doing it. And with technology in the future, we would never know what the baby's cord blood would become and what it can be used for.
Reviewed Dec. 7, 2019
Our family talked to our doctors, and they recommend banking our baby’s cord blood just in case in the future the baby has some disease or he gets sick that he will need that. Some friends recommended Americord to us. The only thing is the doctor and the nurses didn’t know how to work with Americord. They didn’t know how it worked, and it was a little bit difficult to start doing the process because there were so many packets and so many things. And there were no clear instructions. So, the doctor was a little bit confused. Other than that, our experience was very good.
Reviewed Dec. 6, 2019
I regretted not collecting or saving the cord blood with my first child. Science is progressing really fast. I work in the veterinary medicine field, and they're starting to use stem cells a lot there, so I figured it would be a good idea to bank my baby's cord blood as well. After doing a bunch of research, I decided to use Americord since they offered the placenta storage. The benefits and overall process was explained to me really well, and my experience with the cord blood specialist was really good too. The courier came really quickly and everything went smoothly when the kit was picked up.
Reviewed Nov. 26, 2019
John ** was my stem cell specialist and he was absolutely fantastic! He was extremely knowledgeable and took time to help me decide what would be best for our growing family and what we would be able to afford. He was very patient with all my questions and took time to give me thorough answers. He made sure I understood everything and knew what to expect moving forward. I would highly recommend Americord Registry based on the experience I had today!
Reviewed Nov. 21, 2019
I wanted to bank our baby's cord for insurance purposes. I never know what's going to happen so I rather have it and not need it than need it and not have it. I would hate to be 10 years down the road and have the doctor say, "Do you have this?" and me saying I don't when I could have. It's cheap insurance and it's for peace of mind. When I was searching for banks, I looked into several factors as far as how they go about storing and drawing the different cells. But Americord's credibility, their history in doing it, their different process of storing, the length of the storage and their price made us go ahead and use them.
Their customer service was wonderful. I talked to Simon and he was terrific. He followed up with me and continued to service my account very well. Everything went smoothly. When I hire a service to be done, I don't expect to be burdened with their shortcomings or their inadequacies. I want to be handled professionally and completely for a full-service operation, which Americord has achieved very well. They took care of everything and I didn't have to think about it. I also didn't have to chase after them for anything and I didn't have to get confused in the way they answered questions. If I asked something specifically, they answered very specifically without any kind of hidden language. It's been a fantastic experience and I have been very satisfied.
Reviewed Nov. 16, 2019
We figured banking our baby's cord blood as an extra insurance policy. Based on the research we did online, it looked like Americord had a good program in place for the price. The rep was friendly and knowledgeable. And it was self-explanatory with the kit for the pick-up. Everything was great.
Reviewed Nov. 10, 2019
My husband and I researched a lot together. One of the items we considered was price, and Americord matched the price. Besides that, they are expanding and growing, so we thought, "Okay, they are not going to be out of business soon." It made it more trustable. So, they stored the cord and the tissue that we want, and everything is fine.
Reviewed Nov. 9, 2019
I had a great experience with Americord. It was a referral from my sister and their reps were really helpful, willing to work with me and answered all my questions. They definitely met my expectations.
Reviewed Nov. 8, 2019
Our doctor said that saving the umbilical is good in case something happens with our daughter in the future. They also explained to us how it works. We thought about it and decided to choose Americord. For me, the experience was amazing. It's good to know that we have that in case something happens in the future. Some companies don’t take care when you pay. But Americord takes care of their clients. They call sometimes, which is good. Also. my husband said the courier who came was nice. I'm happy with the experience.
Reviewed Nov. 5, 2019
We thought banking our baby's cord blood will be useful for her if there'd be any issues in the future. A friend referred Americord to me and our experience with them was good. Their reps responded well and the courier came on time. So far, I'm satisfied.
Reviewed Nov. 4, 2019
We did some research on the benefit of cord blood collection, and that is to help avoid some risks that surround a baby, so we made the decision to do that. And Americord has exceeded my expectations. Everything was great and they picked up the blood really quickly. We didn’t know previously that they go to hospitals, so we called and the person was really professional. She was really quick at finding my hospital’s address. Everything was perfect.
Reviewed Oct. 30, 2019
We decided to bank our baby's cord blood since it's better to be safe than sorry and our experience with Americord was very positive. We've also worked with them in the past and they were responsive. My representative was very attentive and always got back to me in a very timely fashion. And I'm glad we got the courier driver who picked up the kit.
Reviewed Oct. 29, 2019
Using Americord was easy, so I didn't have to follow up on anything. Once I spoke to one of the representatives, I got the kit on time, and I had been getting calls to make sure that I was happy with the service. Overall, everything was very good including the customer service and the office. I'm happy that I chose Americord. I bank my baby's cord for precautionary measure. We have my elder one with another provider. One of my friends had chosen Americord, so we told him we do our younger one with Americord. The price and the offer that we were given were really good, better than any other providers in that point of time.
Reviewed Oct. 28, 2019
We have a sickle cell son. We were thinking we could use our baby's cord blood for him and have a transplant. So, we decided to bank our baby's cord blood. The guy that I spoke to at the first company that I called put me through an extension email and I felt kind of confused. So, I chose to go with Americord. Plus, my hospital was talking about them and said that they are quite efficient. The specialist I dealt with were professional and I was comfortable with them. I also had a wonderful experience with the courier. I was thinking that he was not gonna make it that day, but he came through and everything was good. He just picked it up.
All in all, I had a fantastic experience with Americord. They put us through and even they sent us the house kit. They tried to explain the process for us and to make it more easier for us to do. It was educative as well because I could ask a lot of questions. Initially, I wanted to bank just the blood, but the person I talked to walked me through the process, so we decided to bank the blood and the cord.
Reviewed Oct. 19, 2019
Both of the Americord reps I spoke with were experienced and knowledgeable. They answered almost all of my questions. The only negative point to me was that Americord picked up the cord package from the hospital with just a regular car. It wasn’t what I expected. We thought it’s a special kind of car that keeps the temperature in a given range. The man who picked it up was polite though.
Reviewed Oct. 18, 2019
We had friends who recommended banking our baby’s cord blood and then our OB recommended it too. When I did the research, there was a multitude of reasons to do it- all the diseases that it could cure and for health. And also, I have a neurological disease and I know they’re doing a lot of research with neurological diseases. There was a chance that it could help me one day.
We did a lot of research and liked everything Americord had to offer especially the placenta tissue banking. Most of the other companies didn’t do that and we didn’t feel comfortable with the only other company that did since they just started doing it. We felt very comfortable with Americord though. They are the best place for our family. They were a little bit more money than some of the other places, but they were worth it because of what we got. I like how they stored the cord blood. They explained to us how they stored it and how you could use it multiple times. With other places, they had to defrost it all at once and whatever you didn’t use would be thrown out.
My husband and I loved Jazz, the rep. She was phenomenal, very helpful, and answered all of my questions. Whatever we needed, she was willing to help us. I have some medical conditions and she got a specialist to do some research to answer my questions relating to that. She also offered to call me on her days off if those were the only days I could talk. Moreover, the courier was easy to use. I was in ICU, but my husband and my parents said that everything went smoothly.
Hi Jaclyn,
This is Martin Smithmyer, the founder, and CEO of Americord. I want to first congratulate you and your entire family on your new addition.
It is wonderful to hear that after much research on cord blood banking, you decided that Americord was the best choice for you and your family. Along with our five-star “Customer Focused” service, innovation is also a focal point for our company. We are always working to provide new and unique services to our clients such as the ability to store the Placenta Amnion.
We thank you for taking the time to provide your encouraging feedback and we look forward to our continued relationship.
Sincerely,Martin
Reviewed Oct. 9, 2019
Americord's rep communicated really well. She was very responsive. When it was time for them to collect everything, their team was really good with their deadlines as far as having a courier to come over and pick the kit up. The process was clear cut and dry. So, it wasn’t hard to understand what was gonna happen. For someone who has never heard anything about cord blood prior to this interaction with Americord, I had a good experience.
Reviewed Oct. 6, 2019
I had a good experience with the cold blood specialists I worked with at Americord. They gave me good advice and had a wide variety of options. I also had a wonderfully easy experience with the carrier who picked up the kit.
Reviewed Sept. 26, 2019
Americord seemed good. I was banking my baby's cord blood just in case and the people that I talked to over the phone were very nice and helpful. They sent me a lot of information.
Reviewed Sept. 13, 2019
Americord is better for me compared to the other companies. We might need the stem cell anytime, so I decided to do that for my baby. The experience I had with their rep and their explanation on the process was good Everything is okay and I have no complaints with Americord.
Reviewed Sept. 10, 2019
I wanted to be sure and to make everything perfect for my baby. I went with Americord because of their service and it was very good dealing with their rep. Also, the instructions manual that they gave with the kit and the courier that picked it up was good.
Reviewed Sept. 5, 2019
I decided to bank my baby’s blood in keeping up with the modern technology available for his health. Americord sent me an email that made it really easy to find them and use them. They were very friendly and helpful. If I had to use the cord tissue, I would have no idea where to start and what that process would look like. So, the basics were been explained. The courier was in and out, though I would've preferred if they had identification on them as it would have made me more comfortable. Overall I would recommend it.
Reviewed Sept. 4, 2019
Americord offered three options for storage, so I had more options. The rep was helpful and very thorough. We took pictures of the courier’s ID to make sure that it was gonna be delivered, but it was fine. Everything’s good.
Reviewed Aug. 22, 2019
I used Americord for my first child, so I thought I would use the same one. I had a good experience with the blood specialist as well as the courier.
Reviewed Aug. 21, 2019
I was just taking every precaution possible and I didn't think it was worth the money yet to do soft tissue. But knowing that the number of stem cells was kind of an opportunity, I thought the money was worth it and I decided to bank my baby’s cord blood. I liked the whole setup of Americord and some of the technology that they used was a little bit better than the others. Then, after dealing with the sales consultant, she answered all my questions and they did what they said they would do. At that crazy time, consistency mattered, so everything was great from when they sent out the kit to the logistics company that picked it up and the follow up after the certificates. It made me feel like everything was handled well. Americord has definitely met my expectations and they did well. It was excellent.
Reviewed Aug. 15, 2019
We have a family history of Hodgkin’s lymphoma. My mom had it and she had to do a stem cell transplant. This made us want to bank our baby's blood in case they ever needed their stem cells. We liked Americord's price and so we went with them. Everybody there was very nice and they explained their process perfectly.
Reviewed Aug. 11, 2019
I like Americord's services and the rates that they were providing. It makes me feel secured that the cord blood is being saved for my kids. I heard a lot about the stem cell therapy and stuff that treat a lot of diseases these days. I’m hoping I never have to use that, but in case anything happens, I’m hoping they could come through and it can treat my children or me and my husband.
Reviewed July 30, 2019
I had a very nice experience with the Americord rep that I dealt with. I chose them because of their price. And so far, Americord has met my expectations and I'd probably use it again.
Reviewed July 28, 2019
We chose Americord for their cost, which was my biggest factor. However, we were also very intrigued with the timeframe for banking. The specialist was very informative, professional, and prompt getting back to me when I had further questions. We had some follow-up phone calls as well, and the representative called in to check with us, which was really nice. My oldest son is a type 1 diabetic, and I know that there are some studies out there wherein the steam cells can possibly help to reverse type 1 diabetics that are within the family. And if my daughter is ever to become a type 1 diabetic, it would help her as well.
Reviewed July 17, 2019
Americord has a competitive cost compared to other companies, and their rep was good at explaining our questions and doubts. Also, the courier was very quick. It was on a weekend and we did it the last minute, four days before my surgery. When we called, they came and responded promptly. This will be good for my daughter’s future if in case we are in need of anything, like blood cells for any medical reason.
Reviewed July 13, 2019
I have chosen Americord as the blood bank company for my baby after long hrs of research and discussing with my friends, once the baby is born, the blood collection kit is filled with all required blood drawings from mom and cord and the medical transportation person came to hospital and took the kit, first thing they won't even give any acknowledgment that they have received it from you. Secondly, they had a flight delay in transporting it to their lab in New York due to bad weather and further said that they have tried to get it with the next flight available, but that didn't work as expected and when it reach finally the viability of using the blood samples failed and it is no longer useful for my kid.
I am shattered because of this such an irresponsible people in this medical profession, once in a birth time opportunity is gone now and my baby's future health is at risk. Parents out there, please avoid this company. They are not fit to run this business... I would like to give a "0" rating, but I do not have an option. Hence giving 1 star, they don't deserve any stars.
Hi Sathish, this is Martin Smithmyer, Founder and CEO of Americord. Thank you for your post. It is very important for us to hear your feedback. As a parent of three, I can appreciate how frustrating this situation may have been for you.
There are unfortunately rare conditions that are outside of our control that do come up from time to time that can prohibit us from successfully storing our clients' stem cells, such as a medical emergency at the time of birth that prohibits the ob from performing the collection, medical courier delays, the hospital requiring pathology testing on the placenta, or other reasons. While other companies will preserve the dead stem cells and not inform the client, it is Americord's policy to test every cord blood stem cell sample for viability and inform the client if there are any concerns and to not charge the client in these situations.
In light of this feedback, we have conducted training with our medical courier into ways that we hope to prevent a future occurrence. While I appreciate that this cannot change the outcome in your case, I hope that it will help future parents avoid the difficulties that you have experienced. I am happy to speak with you if you like about your experience and any other ideas you have to help us improve. Feel free to call 866-503-6005 ext 2 and reference this post and ask the team to arrange a call with me if you would like to discuss this further.
Sincerely,Marty
Reviewed July 9, 2019
A friend recommended Americord to me and I had a great experience with them. I felt like I was definitely taken care of in terms of being followed up with and instructed on. I liked the ease of their kit and they also sent me a letter in the mail which was definitely a customer delight.
Reviewed July 8, 2019
I researched online and Americord seemed reliable. The options, the process and everything was simple, too. So, I went with them. They really care and my experience has been very good. They answer all the questions that I have and with the support. So, I'm really happy with that.
Reviewed July 4, 2019
My husband got in touch with a representative from Americord and he had a better experience with their customer service. Americord was more willing to work around the pricing for us. They gave us so many different options, and they were willing to match different pricing for us. When I went into labor, we got our kit right away and sent it to the hospital, which was really great. I was worried I wasn’t gonna be able to collect anything, but it was beyond what I expected. I got a call from Americord a little bit after the birth of my baby, and I had a really great interaction with the rep.
Reviewed July 3, 2019
I’ve looked through a few banks and Americord had good pricing. They also had good customer service when I called for information. So, I went with them and my experience has been excellent. I know that the blood is being well-kept and they give me good information about what's going on. I feel it’s secure and we’re good for the length of the storage. We’ve done it twice now because I wanted to make sure that if both of my babies ever got any type of disease, the cord blood would be available to them. With my first, the person who picked up the kit was very professional. My husband told me that the second time around they were a little less professional. They weren’t very forthright with explaining who they were but they still took it and were timely.
Reviewed July 2, 2019
I have my first daughter’s cord banked at Americord. Recently, I used them again and our experience with them was good. It met my expectations fully. With the convenience of getting the process done and getting the carrier to pick everything up, it was very smooth.
Reviewed July 1, 2019
I lost a brother to cancer when he was six. So, knowing that there’s cancer in my family, childhood cancer especially, my husband and I decided that banking our baby's cord blood was worth the cost. I got to speak with a rep of Americord at my OB's office and that was really helpful to have an actual human to talk to and ask questions, too. I got a little bit confused as to what happens after the blood was taken, but I got to speak with someone a couple of weeks ago about it and the process was explained pretty well. The courier came way early. They arrived two hours before they were supposed to come and my husband spoke with them and it was fine. So far, so good.
Reviewed June 30, 2019
I’ve read through some of the benefits of cord blood banking. My husband and I had a trait of a blood disorder, so we tried to do it. We didn’t do it with our first child as we kind of forgot but as we planned for our second child, it was something that we wanted to look into and take advantage of because we never know what may happen in the future.
A week or two before my scheduled c-section, I decided to contact Americord. A friend of mine referred them and my experience with them was pretty seamless. I called them one day and by the next day, they already overnighted me the kit and called to walk me through how to use it. Their customer service was excellent. The pickup was also easy and right after they collected it, they gave it back to us. When we got to our room and got settled, we called in for the courier and he was there within an hour or so. He was very respectful. He knocked on the door, stated who he was, and stayed behind the curtain that was like a little partition. Then my husband went and gave him the kit.
Overall, Americord's service was excellent. I wasn’t even sure how it was gonna work and how it would happen. But they called me and walked me through things. It’s been about two months now and I’ve got about six follow-up calls to make sure that I was okay and checking on the baby. I just like what they’re doing, so I greatly appreciate that.
Reviewed June 29, 2019
My friend's mom is on the board of Americord and she said really good things about it. Our baby came a little bit early so we set up the appointment within hours of needing their service. Americord was able to get to us that night. They arrived on time and did exactly what the directions said they were going to do. They also kept my husband in the loop. Storing our baby's cord blood makes us feel better that we have a safety net if we ever need it.
Reviewed June 25, 2019
Previously, I used Americord with my son. So, it was a very easy decision to do that with my second child as well. Everyone's been very friendly and very eager to help. It's a very quick process and thus far, using Americord has exceeded my expectations. I like the way they do business and everyone that I've spoken to has been very knowledgeable. In this world, people never know what's gonna happen. It would be for the best if I bank my children's cord blood. After researching multiple companies, Americord seems like it provides the best value and the best customer service.
Reviewed June 24, 2019
Our baby's forming a heart condition that we knew in utero so we decided to bank our baby's cord blood. I spoke to a few people from Americord, a female at the beginning, and then a male at the end after we had sent it away. And everyone was really great and everything was explained extremely well.
Reviewed June 19, 2019
My sister-in-law who has been using Americord's services recommended them to me. I went and their rep was very informative and helpful. Scheduling was easy. I called them, said I was ready for pick up and they came to the hospital and picked up the kit the next day. So far, using Americord's service has met my expectations. I've recommended someone to them already.
Reviewed June 18, 2019
I like Americord's customer service. I looked at different places where I can bank my baby's cord blood and they were very good in terms of calling and making sure that I was satisfied. They made sure as well that all my questions were answered. I went with them and the specialist who assisted me was great. She didn't pressure me and gave me some time. When I was ready to make the decision, she was there to answer the questions and process whatever was left such as doing the payment. I was at the hospital and their courier dropped it off for me while they were there. The courier told me the time that they were gonna get there and they were there at that time. Overall, Working with Americord has met all my expectations.
Reviewed June 15, 2019
I was referred to Americord and as I was speaking with them, they decided to give me a discount. There are new cancers coming out and people are more prone to be diagnosed with different types of cancer and it’s genetic. My husband’s side of the family has had a lot of people diagnosed with cancer. So if I can alleviate it by donating cord blood, which is for stem cell research and it can help out with a family member or my child, where they wouldn’t have to go through extraneous tests and have to pay the most bucks on medicine or treatments, it’s not gonna work or cause them to be a little bit more lethargic. I just thought it was a better idea, to pay the upfront cost instead of the long-term cost.
I’m also a chemist and I do believe in science. So, in case something was to ever happen with one of my child, me, my husband, our family members, it’s a good way to help them out in whatever situation they may be in. Americord did an excellent job. They met my expectations by calling, making sure everything was okay, giving me direct information on how to handle the process and checking out to make sure everything went well. Plus, the process was straightforward and the cord blood can last up to 21 years.
Reviewed June 10, 2019
Americord is newer than all the other companies but they had good reviews. Also, it was cheaper than the other options. My husband handled the setup and he didn't have any complaints. Before they arrived, setting up was quick and easy. And the follow-ups had been good and everything was handled pretty quickly. I am happy with the service.
Reviewed June 5, 2019
I did some research on Google and Americord seemed to be legitimate and they have good reviews. Also, they are cost-effective. When we said that the cost is more for us and we can't afford that much, they took a step and they reduced the price for us according to our budget. We are very thankful to them. They collected our baby’s stem cells. There is so much of research going on and it may be useful in the near future if we have any complications. If technology developed in the future and if we get more advantages with it, then it is the best way to do it. We are happy with it.
They call me and ask me if I have any questions. And they direct me time to time, like asking if I'm good with the baby. Everything is going on and they remind every so often to take the kit to the hospital when I am due. Once I get there, they respond very kindly. Instead of me calling them, they called me multiple times. They met my expectations 100% and we will definitely recommend Americord to our friends and family.
Reviewed May 30, 2019
Setting everything up with Americord was pretty easy. My husband did it over the phone and he didn’t complain. We went with them for the placenta tissue that they provide. Having the kit for our child, so far and in the future, is very important.
Reviewed May 15, 2019
Americord had placental preservation that the other banks didn't have. Also, the price seemed more reasonable when you collect several tissues so we went with them. My fiancé gave them the kit and everything was great.
Reviewed May 13, 2019
I asked my OB if putting my baby's cord blood in a bank was worth it and he said it was. After an online research, I decided to go with Americord. The rep who assisted me was very helpful and got everything done in a day. The process for picking up the kit was also done pretty quickly. There was some miscommunication, so they sent two couriers. But regardless, everything was smooth and they were able to find me. All in all, Americord has met my expectations very well.
Reviewed May 12, 2019
I'm a bit older and this is my first child, so I wanted to make sure that everything was fine. Americord had pretty good ratings and their reps were really knowledgeable. They definitely follow up, personally call you and explain everything. They'll also send you things via email or tell you that you should go on the site to look up stuff. So, they were very helpful. The person that I spoke with every time was always the same person, which was nice and more personable. We got all the samples, and though the hospital where I had it collected at hasn't had many private collections with Americord, the kits were pretty easy. After I delivered, we called the number and they came in and picked it up within two hours. It absolutely met my expectations or, if anything, exceeded them.
Reviewed May 11, 2019
I have diabetes through pregnancy, and I did research and saw that a lot of diseases could be treated by the cord blood and tissue. It would benefit me as well later on if I have diabetes. I banked three things with Americord because I have to think far for my baby, so it's like I bought insurance. I called them around 7:00 PM and they set up the morning pick-up. Everything was fast and they gave me a lot of details, explained to me very clearly and the price is very reasonable.
Reviewed May 10, 2019
My husband and I have researched about Americord when we decided to go cord blood banking. It will be useful if anyone in family needs the baby’s stem cell. We found Americord in good reviews. We couldn't afford the down payment and they have installment planning. This is the largest bank so we feel this cord blood will be safe with their banking. My other friend also goes with them and referred them to me.
The Americord rep helped us in everything while we are setting up our account and choosing the plan. They also followed up when they sent the package. And also, after receiving the cord blood, they called us. They ask if we have any questions. It was good experience. We are also referring whoever friends who are pregnant if they are looking. We felt that everything was a good and easy process with them.
Reviewed May 7, 2019
I like that Americord had higher capture count than a lot of the other places did. I had experience with ViaCord previously, with my son. The pricing structure seemed a lot more reasonable with Americord without having to have the yearly service fee. Americord's customer service is awesome. They've called me several times to check in and let me know what's going on with our account and things. It's been pretty great so far. And we had a really high cell capture. So I thought that was also good.
My husband and I have different blood type and we were thinking if he has my blood type as opposed to his blood type, my son has two blood types. It turned out they have the same blood type. But we just wanted to be safe and know that we have the baby's cord blood if we need it down the road. There's a history of lots of rather strange illnesses in our family. I recommend Americord.
Reviewed May 6, 2019
I like Americord's pricing and they have better options compared to others. They also did the placenta. The staff I talked with made everything very streamlined. She was very forward and made sure to catch up with me and get everything set up for me. Americord is very valuable for the future of my child and for me as well. Our doctor had gotten everything ready and my husband handled it because I was still recovering, and it was really easy.
Reviewed May 4, 2019
Americord was suggested to me by a friend. There's so much out there disease-wise, and there are a lot of research happening on how cord blood banking could potentially help. We have two kids. We did not do it with our first, but we decided to go ahead and do it with our second. The instructions that we received over the phone was slightly different than what the person picking it up assumed. They didn't assume that they were supposed to pick up the whole kit. And we were told to seal it. But it was received just fine. Americord has been easy to use.
Reviewed April 27, 2019
We reached out to Americord and they got back to us quickly. Their rates were comparable and affordable, and we had heard good things about their service. Our experience with the blood specialists that assisted us was a breeze and it was really good. They thoroughly explained everything to us and the directions on how to collect the things were clear. My husband met with the courier who picked the kit up. The courier came quickly and the transfer went smoothly. The value of using Americord has definitely met our expectations. It gives me peace of mind to know that I have the blood saved there in case I and the baby ever need it.
Reviewed April 16, 2019
I decided to bank our baby’s blood out of insurance and I went with Americord because of the price. The inside of their kit is a little confusing. My doctor was not familiar with it, so it took her a bit of, “What is this? What do we here? What is that?” They deal with all of the other brands. So, one feedback would be making sure that their sales reps are going out to meet more doctors to make sure they are familiar with the services.
My doctor is recommending another brand only because those people had spoken with them. Americord was not the number one that the doctor recommended to me. I just went out because I had to do my own research. I've heard a lot of people say that I am throwing away money because of using a bank like Americord, but if you need it, it would be very valuable. Hopefully, I’ll never have to use anything. It is just out there for whatever and it is there for 20 years.
Reviewed April 13, 2019
We heard a lot of things like banking our baby’s blood might be useful for her future or for any kind of diseases that can be cured by the blood cell so we did it. Americord picked up the samples at the right time and communicated properly so we felt it was a safe place. The courier came to the hospital and picked up the kit. We don’t want to go anywhere. It was an awesome experience.
Reviewed April 10, 2019
We banked our first child’s blood and the researchers said that it might be useful for different diseases. Although we’re not sure if it can be useful for us or not, we went for it thinking that we would have an option if we needed it. Now, this is our second child, and with Americord's competitive pricing and the good storage, we decided to use their services over other companies. I dealt with Paula and another guy, and everything in the process was good. There were no glitches on the pic-up of the kit and the courier who did it was smooth.
Reviewed April 3, 2019
I'm in the healthcare profession and we looked into cord blood banks. You never know until you need it and hopefully, never do. It’s quite valuable. We decided on Americord from looking around, online reviews and the cost. Their customer service was fine and it was easy to get somebody around the phone. The experience with the courier driver was great, quick and straightforward.
Reviewed March 30, 2019
My wife and I decided we're gonna just have one baby, so it was worth it to have something to bank up for any future problems, health-wise. There were some people who advised me to bank our baby's cord blood while some told us we didn't need to. But, we chose to keep the blood cells and that's what we did. I made some research and Americord explained a lot before I started the process. I also chose them based on their price and service.
The specialists at Americord were very friendly and understanding. They made the experience very easy. The guy who picked up the kit was very nice. He called me and he showed up. The box was ready, then he took the stuff and we signed the paper. So far, I'm happy that I made the decision to keep the blood and the cells. I hope I will never use them, but it's a peace of mind to have something there if we need it. Overall, it was a very good experience.
Reviewed March 29, 2019
My husband did a lot of research and towards the end was it was coming down to price between Americord and one other place. But the service was better from Americord so we ended up with them. So far, their service has been great. We got a really good quality of service for the price. We would totally recommend Americord.
Reviewed March 23, 2019
I read about Americord and figured it is a good thing to have. Banking my baby's cord blood is good for the whole family if anything ever happens to my daughter, myself, my husband or any other kids I might have. Their reps were helpful and made the process easy. Plus, my experience with their specialist was good. They came to the hospital and picked the cord blood up. It was quick.
Reviewed March 18, 2019
Our baby’s cord blood might be used in the future and one of our friends had just done it with Americord, so we chose to go with them. Everything has been very smooth with the process. When we joined though, they said they were gonna give the referral to our friend but it has been several months now and it still hasn’t been processed.
Hello Radhika,
I am Martin Smithmyer, the CEO of Americord. I want to congratulate you and your entire family on your beautiful new addition.
I sincerely appreciate your feedback regarding your friend not receiving the Amazon gift card. Once I received your feedback, I immediately had my team review the account to verify if we sent the gift card via email and our record showed that it was sent on 3/28/19. However, after speaking with your friend, it seems that there was a system glitch and that prevented the email from going out that day. We send hundreds of gift card via email daily, and we had not heard from any of our other clients that they did not receive their gift cards.
After your feedback, our IT team very quickly resolved it and I am delighted to share that your friend has received the Amazon gift card. However, we welcome you to verify with your friend once more.
Nonetheless, in light of your feedback, I have asked one of our Client Service team members to contact you to be sure that you have no other concerns.
Again, we thank you for taking the time to help us improve our service. We look forward to our continued relationship.
Sincerely,
Martin
Reviewed March 17, 2019
My friend suggested that a baby's cord would be something useful for any future medical treatments. Americord was referred to us and so far, our experience has been pretty good. Their courier came on time and he knew what he was expecting in the package.
Reviewed March 16, 2019
Banking our baby’s cord blood is something new and we don’t wanna be feeling bad that we didn't do it so I did and this is our second time with Americord. They’re pretty good and informative. They answered the questions of the order we have. Plus, we got the kit on time too.
Reviewed March 15, 2019
In 2014, my first daughter was born and we chose Americord then. Even though the office suggested a different company for my second baby, we wanted to go through Americord since my first daughter did bank with them. As soon as I contacted Americord for the second time cord blood banking, they made the process smooth. After finalizing, they sent the kit immediately, in two days. Even the courier process was done great. It was night time but as soon as we called, the very morning, they came and picked it up. After the banking, we just contacted them for the certificate. It was a really good experience with Americord and I would recommend this company to my friends. I have my Masters in Science and I hope that someday, banking both our children’s cord blood might help us in some other way.
Reviewed March 12, 2019
We were doing some research and we were told that in case we need the cord for any medical purposes in future, banking it would really be helpful. Everybody else was doing it, so we did it too. My friend did their cord with Americord and they told me that everything like the service was really good. I went to them too and I had a really nice specialist. She was really helpful and she had knowledge of what she was doing. The people who picked up the kit came on time. They came to the hospital at the particular time they mentioned. They came to pick up everything. They checked then they left. Americord has exceeded my expectation.
Reviewed March 8, 2019
We used Americord with our first baby and we went with the same thing for the second one. Their cost made me prefer them over other companies. Initially, I chatted with them online and they called me back on my cell. I requested for the different options that I have and they provided me with it. I chose the cord blood only, then they sent the box to me within two days. There were follow-up emails and text messages of what to do on the day of the delivery.
Once the delivery was done, I called back the team and they sent a person within eight hours. They picked it up and within two days, provided the certificate of how much was available. Their reps were pretty good and knowledgeable. They gave me information at the right time, so everything went through pretty smoothly. The instructions were pretty straightforward. When they sent me the text messages, everything was on there. And they always call me with a follow-up. I'd refer others to start with the Americord company.
Reviewed Feb. 28, 2019
Americord said to me that they can extract a higher number of cells and the representative explained each and everything. He told me the positive and the negative and he gave me what extra thing Americord is providing. So it was really helpful for me to exactly understand the cost, the pluses it leads to and how we can use it in the future. You never know what may happen so I wanted to save the cord blood to be on the safe side. It might be 10 years down the line but if something happens to the baby, to us or to her sibling, I should have something we can work on. At this point, I don't have any issues. It's going pretty well.
Reviewed Feb. 17, 2019
One of the things that led us to Americord is the use of the latest technologies to preserve the cord blood for a longer time. Mainly, our thing was the price also. Plus the people at Americord were able to answer our questions on how the pricing would be, what would happen, how I would get something if I needed it and how a DNA would match. I think there was a quick test on how it matches with other DNAs. With all the things going around, we wanted to be careful. If something comes around, either to me, the baby or anybody, the cord blood would help our strength. We did it as an insurance and it has been a smooth journey. They came and picked the kit up, and that was it.
Reviewed Feb. 13, 2019
My baby's cord blood could be used for a health issue. We decided to bank it and after doing a research, we went with Americord. I like that they saved the blood cells, the umbilical cord and the tissue of the placenta. The courier who picked up the kit was very nice and professional. We were stuck on some stuff, and he helped a lot.
Reviewed Feb. 11, 2019
I had a traumatic experience in my childhood that left me with a lifelong disability. I have a spinal cord injury and there's no current treatment for that. I decided to go with banking stem cells for the idea that in the future, they may be more effective at treating more things. Giving my kid that opportunity, potentially down the road, to have something that may be able to keep my kid from having to live with a lifelong disability or illness is amazing. Americord was good with answering my questions when I called in. I had a great experience with their specialist.
Reviewed Feb. 9, 2019
I will be having my first child and my mother encouraged us that we should store our baby's cord in case something happens on the way. Another reason I wanted to bank my baby's cord blood is that of my own syndrome. I also have a pregnancy blood clot and anemia. My doctor gave me some flyers and we started doing some research. After that, we called Americord. Their price and service made me want to know more about their company. It helped that their staff were attentive to follow up with each step.
While they were not pushy, they reminded me that my due date was close. They also explained to me and my husband how the blood cord works. I like that they texted instead of having phone calls because I'd rather not pick up the phone when I'm somewhere else. They sent updates with other promotions and then coordinated with our budget and gave all the financial payment plan with us. Other than that, we just called them and then the carrier found the room that I was in. Overall, my experience with Americord was pretty good.
Reviewed Feb. 8, 2019
I decided to bank my baby's cord blood to be on the safe side just in case. I did some research and I decided to use Americord's services. Their specialists knew what they were talking about and they were thorough. Then, the courier who picked the kit up was fast.
Reviewed Feb. 6, 2019
Banking my baby's cord blood was a smart thing to do. With Americord, we didn’t have to pay for storage for 20 years like everyone else and they were also cheaper. They met my expectations and everything was good.
Reviewed Feb. 5, 2019
We did a lot of research, read reviews, and Americord and another company had the best reviews. When we tried to get in touch with both companies, Americord was very responsive. They answered our messages and questions even on weekends. Their representative was really nice, which made the pick easy. The blood cord specialist was there and answered in detail. Also, the cord specialist's patience and responsiveness were good. So far, Americord, makes me feel better knowing that they're there. We wanna make sure that if anything ever happens, we did this, so essentially it's insurance. While I wish the price wasn't so hefty, my overall experience was good.
Americord Company Information
- Company Name:
- Americord
- Company Type:
- Private
- Year Founded:
- 2008
- Address:
- 68 Veronica Ave, Unit#10
- City:
- Somerset
- State/Province:
- NJ
- Postal Code:
- 08873-3464
- Country:
- United States
- Website:
- www.americordblood.com
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