Americord Reviews

We have also talked to a few other parties and their explanations and Americord’s explanations were similar. But one thing we found very attractive is that Americord has done placenta as well and has very clear explanation method that they will come and pick it up. Our experience with the cord blood specialist was nice. We did it with our first one and this is our second baby and we did the same as well, and the experience was smooth. The payment method was also smooth. We took all three and the pricing is a bit high, but we are happy with all our experiences.

As for the courier who picked it up, we had to call them after we did the delivery. My husband called them that we are ready for the pickup, and there were no extra phone calls. They called informing us that they will come at this time. So, it was a cakewalk for us. We had to sign a few papers, but that was okay. If we have anything problem going on or we have anything to ask, we can call one of their team members and we can get the answer. So, we are happy.

I'm glad the guy came to the hospital right after the baby was born, after 30 minutes.I don't have to wait all day. It was really good.

During the pickup of the material, a random guy showed up and we were a little unsure. We had no idea if that guy was the one we were expecting. I had to call in and they explained that this person has a badge with him. They should have told me the name of the person before the actual pick up. There were many things that, in the end, that worked out. There were instructions for everything, but I wanted to understand the process a bit more. At the end, I was in the hospital trying to figure things out. But it's not the best way to do it sometimes. There should be more transparency of the process.

Time sensitive! To ensure the best quality of stem cells, the cord should be transported to the blood bank immediately and completely processed within the 48 hour window! I was told 'to call' immediately after the 'baby is born'. ~ AmeriCord would have it picked up 'immediately'. AmeriCord did not pick up the package from the hospital for over 8 hours after the birth. The baby was not born in the same state the company resides in. The company is in Jersey. According to current medical practice, you have no more than a few hours after birth to collect cord blood for cryo preservation, as the optimal time for collection is immediately following delivery, ideally within the first few minutes after the baby is born.

At first when I received a call I was surprised and felt okay. The company stepped up and gave me the perception they were taking responsibility for a major screw up and promised that from that point forward that I would have (I was promised) direct access to one particular person. I was extremely disappointed it did not turn out as promised. It did not turn out as guaranteed.

I called the company multiple times and emailed as well. They tried to make it seem as though I was being a problem but in reality... I was, more casually known as 'ghosted'. The company was evasive, non-responsive, and uncommunicative. Not only to me but also to the doctor who 'was: going to give me, stem cell treatment. Because of their lack of assistance I didn't get the treatment. It's exhausting.

AmeriCord registry, plausibly altered the process in which I could improve my health and wellness. To be honest! I think they totally screwed up in the processing and they don't want to admit it. They gave me a refund of what I paid... And they promised to bank it for one year. I was guaranteed everything was processed as promised but to date I still have not received any of the paperwork that I've asked for to show that it was processed as I was told it would be and as I was promised it would be. To date, still nobody will respond to any telephone call or email that I send. Do not trust this company!!!!