Americord Reviews

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About Americord

Americord is a private company that stores customers' umbilical cord blood, cord tissue and placental tissue. Customers can have their stem cells collected, processed and stored with Americord for future medical or therapeutic use. AmeriCord also offers newborn health screening that tests the baby’s risk for nearly 400 early onset childhood diseases.

Pros
  • Simple and straightforward
  • FDA-approved
  • Flexible payment plans
  • $110,000 quality guarantee
Cons
  • Collection kit and storage charges
  • No guarantee you’ll use the stem cells

Helpful Reviews

Windham, NH
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I was due the day that I ordered the cord banking. Americord rushed it and it got here within seven hours. They had it delivered to our house. It was great. We had been talking ab...

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Holy Springs, NC
Verified purchase
I did Americord with my firstborn and it was a smooth process. I did it again and the process went smoothly as well. They already had every information from my previous child. Whe...

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What is Americord?

Americord stores umbilical cord blood, cord tissue, placental tissue and exosomes for customers. Stem cells from these sources can be collected during birth to be stored and used for medical treatments for your newborn or other family member now or in the future.

Americord has more than 15 years of experience in the cord blood banking industry. Its proprietary processing method, CryoMaxx Processing, preserves tissue cells, growth factors and cytokines to ensure they are suitable for a range of therapeutic uses.

Americord offers a $110,000 quality guarantee, promising to pay up to $110,000 for another source of stem cells for medical treatment should your baby's cord blood stem cells fail to engraft.

How does AmeriCord work?

The cord blood storage process starts before you have a baby. You can choose to store cord blood, cord tissue, placental tissue or exosomes. Customers have the ability to choose between 20-year or lifetime (78-year) stem cell storage. To order, go online or call.

After you sign up, Americord sends you the collection kit to bring to the hospital during delivery. If your baby comes sooner than expected, Americord will ship the kit overnight to you. During delivery, a doctor or midwife draws the cord blood, cord tissue, placenta tissue or exosomes into the sterile bag.

Americord dispatches a white-glove medical courier to the hospital to pick up the materials and deliver them to the blood bank to be processed, tested and stored. At any time, customers can choose to withdraw their stem cells for use.

Once Americord receives the collection kit, the cord blood and perinatal tissues will go through manual CryoMaxx Processing to ensure the maximum number of stem cells is retained. The stem cells and tissues are cryogenically stored in five-compartment bags to allow families the opportunity for multiple uses. If you need to use the stem cells or tissues, you contact Americord, and it works with your health care team to coordinate use and delivery.

Americord price

Americord’s pricing for one service starts at $3,799 for processing and storage at the time of publishing. The company doesn’t charge annual storage fees. Pricing depends on the number of stem cell types you want to store, as well as the number of children whose stem cells you are banking. Americord offers savings for bundling multiple services. For stem cell banking, you can choose 20-year or lifetime (78-year) storage. These costs are included in the overall price. All cord blood banking services include a $110,000 insurance guarantee should the cord blood stem cells fail to engraft.

Americord offers a variety of payment plans, including, but not limited to, one-time, 12-, 24 and 48-month plans. Payment plans may slightly increase the overall cost. Additional services from Americord include newborn health screening ($749).

Americord FAQ

How much does Americord cost?

It costs $3,799 for 20 years of cord blood banking with Americord if you choose to pay upfront. You may also choose to pay using a payment plan lasting 12 months or 24 months.

Does Americord charge any processing or withdrawal fees?

Processing fees are included in the total purchase price.

Is Americord good?

Americord has an excellent track record for safe and reliable storage services. Its prices are also more affordable than some of the other options available.

Where is Americord’s processing and storage facility?

Americord processes and stores clients' stem cells at its in-house lab in New York City.

Still have questions?

Is Americord cord blood banking worth it?

For many families, the answer is a resounding yes. The truth is, it’s impossible to know if you’ll need to use the stem cells you store with Americord. If the upfront cost won’t break the bank, many people agree that storing stem cell tissue with Americord is worth it. Plus, the company's costs are more affordable than some other options. With no cancellation, storage or withdrawal fees, it’s a hassle-free way to invest in your child’s future health.

Americord Reviews

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    Page 1 Reviews 0 - 40
    Staff

    Reviewed July 1, 2026

    Just signed up for the service and the staff, specifically Derek **, are incredible, knowledgeable, polite, and efficient. They clearly train everyone well and select from superb candidates.

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      Verified purchase
      Customer ServiceSales & MarketingPriceStaffRates

      Reviewed June 13, 2025

      My experience with the cord blood specialist at Americord went well. It was easy and convenient. Most of the communication was done through text, and I received a message after the kit was picked up.

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      Customer ServiceSales & MarketingPrice

      Reviewed May 25, 2025

      I heard about Americord from my cousin. The cost is a little bit expensive. We saw that there was a deal right now, and we had called two weeks ago to see if we can maybe match it, but we were told we cannot. But it is what it is. The pick up process was smooth and we are happy to be part of it.

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      PriceStaffRates

      Reviewed May 8, 2025

      I did cord blood banking with Americord when I had my first baby. It’s expensive but I researched a bunch of different ones, and they still had the most competitive pricing. The specialist I dealt with was good, and my husband dealt with courier who brought the kit.

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      Customer ServicePricePunctuality & SpeedStaffRatesTransparency

      Reviewed April 19, 2025

      Our friends already partnered with Americord, so we thought about going with the same. We have got fewer choices that our hospital gave us. Both our boys went to different hospitals, and in both, they did not give us the Americord pamphlets. Americord explained to us all the neurological problems and everything related to brain that can be healed with the cord tissue, cord blood and placenta. So we have gone with that as we wanted to be on the safer side.

      We have also talked to a few other parties and their explanations and Americord’s explanations were similar. But one thing we found very attractive is that Americord has done placenta as well and has very clear explanation method that they will come and pick it up. Our experience with the cord blood specialist was nice. We did it with our first one and this is our second baby and we did the same as well, and the experience was smooth. The payment method was also smooth. We took all three and the pricing is a bit high, but we are happy with all our experiences.

      As for the courier who picked it up, we had to call them after we did the delivery. My husband called them that we are ready for the pickup, and there were no extra phone calls. They called informing us that they will come at this time. So, it was a cakewalk for us. We had to sign a few papers, but that was okay. If we have anything problem going on or we have anything to ask, we can call one of their team members and we can get the answer. So, we are happy.

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      Customer ServicePriceStaff

      Reviewed April 18, 2025

      We got Americord for overall health. It was easy. The representative was very helpful.

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      PricePunctuality & SpeedStaffRates

      Reviewed March 14, 2025

      I used Americord for my daughter. Just in case something happens to one of my kids, they can use it. I had been thinking about cord blood banking then, and I had a friend who did it. I asked him about it, and he gave me the name Americord and he said it was good. I did a little bit of research on my own and decided they were legit. I called them a few times, and they sent me emails on the pricing and other details. They were friendly and helpful, and they educated me a little bit. It was a reasonable price.

      I'm glad the guy came to the hospital right after the baby was born, after 30 minutes.I don't have to wait all day. It was really good.

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      Customer ServicePriceOnline & AppStaffEase of UseRatesTransparency

      Reviewed March 14, 2025

      Among the service providers, Americord was offering the placenta tissue while others were offering only the cord blood and the cord tissue. The website was intuitive. Setting it up from the very beginning was easy. The documents they sent me explained fairly well and made me understand the different tiers like only blood, only issue, only placenta, or one in addition to the other.

      During the pickup of the material, a random guy showed up and we were a little unsure. We had no idea if that guy was the one we were expecting. I had to call in and they explained that this person has a badge with him. They should have told me the name of the person before the actual pick up. There were many things that, in the end, that worked out. There were instructions for everything, but I wanted to understand the process a bit more. At the end, I was in the hospital trying to figure things out. But it's not the best way to do it sometimes. There should be more transparency of the process.

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      Customer ServiceStaffRates

      Reviewed Feb. 21, 2025

      Americord’s service was good. I found it out on my own. I had called and done it. They were just fine and dandy.

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      PriceOnline & AppStaffRates

      Reviewed Feb. 21, 2025

      I wanted to make sure our baby had some type of protection in the future because my father-in-law has had cancer in the past a couple of times. I was doing some research on T cells and how that’s helpful. I heard about another cord blood banking company from doctors, but they were a little out of my price range. I went with Americord instead. Their website is pretty good with information and their price was the best I could find for lifetime storage. The lady I talked to was very nice and easy to work with. I had a good experience talking to her.

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      Customer ServiceRefunds & PayoutsStaffFollow-ThroughHonesty & Transparency

      Reviewed Jan. 24, 2025

      Be forewarned. I wish I had never used the AmeriCord registry! Medically, AmeriCord plausibly altered the process in which I could improve my health and wellness. From the very beginning what I was told and promised did not happen. I told AmeriCord from the very beginning due to the immediate medical intervention the cord needed to be Cryobanked immediately after birth according to the medical advice I received, to have the optimal health benefit. I told AmeriCord if they can't process as I requested then I have an alternate. I was assured that everything could be done as requested and even more!!! They did not pick it up from the hospital as promised (They did not show up immediately as they promised) and what I was told.

      Time sensitive! To ensure the best quality of stem cells, the cord should be transported to the blood bank immediately and completely processed within the 48 hour window! I was told 'to call' immediately after the 'baby is born'. ~ AmeriCord would have it picked up 'immediately'. AmeriCord did not pick up the package from the hospital for over 8 hours after the birth. The baby was not born in the same state the company resides in. The company is in Jersey. According to current medical practice, you have no more than a few hours after birth to collect cord blood for cryo preservation, as the optimal time for collection is immediately following delivery, ideally within the first few minutes after the baby is born.

      At first when I received a call I was surprised and felt okay. The company stepped up and gave me the perception they were taking responsibility for a major screw up and promised that from that point forward that I would have (I was promised) direct access to one particular person. I was extremely disappointed it did not turn out as promised. It did not turn out as guaranteed.

      I called the company multiple times and emailed as well. They tried to make it seem as though I was being a problem but in reality... I was, more casually known as 'ghosted'. The company was evasive, non-responsive, and uncommunicative. Not only to me but also to the doctor who 'was: going to give me, stem cell treatment. Because of their lack of assistance I didn't get the treatment. It's exhausting.

      AmeriCord registry, plausibly altered the process in which I could improve my health and wellness. To be honest! I think they totally screwed up in the processing and they don't want to admit it. They gave me a refund of what I paid... And they promised to bank it for one year. I was guaranteed everything was processed as promised but to date I still have not received any of the paperwork that I've asked for to show that it was processed as I was told it would be and as I was promised it would be. To date, still nobody will respond to any telephone call or email that I send. Do not trust this company!!!!

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      PriceStaffRates

      Reviewed Jan. 14, 2025

      We were looking for a company to bank our babies cord blood for the health benefits and if we would need stem cells later on. I chose Americord because of the ease they provided and their pricing. They came early, which was great. The process was actually flawless, especially during a very busy time when I was dealing with after birth and everything. I would recommend them to anyone.

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      Punctuality & SpeedStaff

      Reviewed Jan. 14, 2025

      Americord was excellent. The specialist and the person who picked up the kit - both excellent. I really appreciate that they overnighted it to me really quickly.

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      StaffRates

      Reviewed Jan. 14, 2025

      I work on pluripotent stem cells, and I found that Americord had the most competitive rates. The person I worked with was very nice, but I did my research so I didn't need much explaining on the process. Overall, Americord met my expectations. Although, I realized that I may never use the cells that were frozen. If you have the money, this material can be useful for siblings or parents for bone marrow, like reconstitution if someone ever has or it needs to have pretty intense treatments.

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      Staff

      Reviewed Jan. 14, 2025

      I first heard about Americord through a family referral and decided to go ahead with them. My interactions with the cord blood specialist and the courier were both good; the courier was on time and everything was as expected. One benefit is they store the cord blood for 15 to 20 years depending on the plan, and you can give authorization to your kids once they turn 18 or 20. Overall, I would rate them a 5.

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      Installation & Setup

      Reviewed Dec. 31, 2024

      We thought our hospital offered CORD banking but they didn’t. We needed it within 10 hours and Americord was the one that could get to us quickly. They asked where I was, put me on hold for a few minutes to figure out if they could actually get to me before my son’s birth and before they charged me and made sure it was actually doable. They got the kit from St. Louis to Southern Indiana in eight hours. He was born in the afternoon, Americord was there that morning.

      The doctors took samples of everything. I went from wanting to do 5 out of 10 samples to doing 10 out of 10 because I didn’t understand and they sent a kit for every sample. They didn’t even charge me extra. Not everybody can afford it. But for me, it was absolutely worth it.

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      Customer Service

      Reviewed Dec. 17, 2024

      I did Americord with my firstborn and it was a smooth process. I did it again and the process went smoothly as well. They already had every information from my previous child. When I wasn't able to fill a form, they followed up to ensure that it got filled because that is needed for the storage. Then they called back and gave me the certificate of storage. Even the process of collecting it and getting it to them in time was also very smooth. They sent us a kit and the instructions were right there. The doctors and nurses were able to figure it out. Everything was mentioned and given, and there was no searching through for anything. It was straightforward. The only thing we did was send a message to get it picked up, and they were there on time as they said.

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      Staff

      Reviewed Dec. 15, 2024

      I just wanted to go through the process for storing the cord blood and I Googled Americord. My experience with them was a little confusing but it was fine. They should make it where doctors 100% understand such as this is what you put in step one. And they should label the bags with a big one. The nurses didn't even know what goes in what. I was in labor and I kept having to read it and tell them like I was a doctor and I wasn't one.

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      Customer ServiceStaff

      Reviewed Dec. 13, 2024

      I was due the day that I ordered the cord banking. Americord rushed it and it got here within seven hours. They had it delivered to our house. It was great. We had been talking about it for all of our kids. We have three kids. That was our third. We evaluated it, but we weren't in a financial place to do so. With Americord, we felt that we were. So, we decided to do it just to have it in case we needed it with any of our children. Americord was very helpful. They followed up and called and texted me to make sure we received everything that we needed.

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      Customer ServiceStaff

      Reviewed Nov. 20, 2024

      Americord is a reputable company, and I found a lot of mentions of them online. When I spoke to the representatives, they repeated all I've learned and answered some of my questions. Smooth communication. We're happy to work with them. Everything went smoothly and I was able to reach the support easily which I liked. The courier who picked up the kit was nice. He came right at the time that we've agreed on and gave me the paperwork. This area is not yet studied well, so it's like investing in the future for a relatively small amount of money. It's a nice thing to have.

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      Customer ServicePunctuality & SpeedStaffTimeliness

      Reviewed Nov. 10, 2024

      I did my research and used Americord with my first child, and we continued going with them. Each time we went with them, their specialists have been good. When I send them an email, they follow up quickly. They also sent the kits quickly. I was surprised. The couriers have been good. This time, they showed up the next day. Overall, I've been pleased with Americord.

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      Staff

      Reviewed Sept. 28, 2024

      I banked my baby’s cord blood for safety and if I ever need to use it, it’s there. Americord had more options, which was why I decided on them. The reps were very good, helpful, knowledgeable and always available if I had questions.

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      Customer ServicePunctuality & SpeedStaffTimeliness

      Reviewed Aug. 30, 2024

      My baby girl decided to come two weeks early and I didn't have the things done before that. So, I was in the hospital, I called Americord, talked to them, "This is the requirement. This is all the things I needed," and they were very quick in understanding the request and proceeded accordingly. The midwife secured everything in the parcel. The next day, Americord came and picked up everything. Technology is evolving and we don't know how much it will be useful in the future for my baby, but everybody wants to secure the future. So, it was great.

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      Staff

      Reviewed Aug. 29, 2024

      Americord is one of the biggest brands in America. They're most likely to keep the storage up once it is paid and not go bankrupt. The people answer questions and are helpful. When I delivered our baby, my husband took care of the storage, talked to the carrier and brought the kit to them. He said it was funny that the dude came and picked it up even in the middle of the night.

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      Customer ServiceCoveragePricePunctuality & SpeedOnline & AppStaffBillingRates

      Reviewed July 29, 2024

      I like Americord, and I'd recommend it. There are a couple of big companies that offer cord blood banking, and we knew we wanted the lifetime storage. We looked at the plan, and Americord's price is on the lower side. We also read some reviews. Americord offers insurance in case something happened to the sample, and they also offered the two-year interest-free payment plan.

      The person I dealt with was very responsive. I chatted with her on the website, then we chatted on the phone. She answered all of my questions. We received the kit, and the collection process was seamless. We handed the kit to the doctor and the nursing team. They knew what to do. They collected the sample, then we called the number. A guy came eight hours later, which was nice. We are also located in New York City, so I'm not sure if that's the average time, but it was fast. We were expecting it to be 24 hours later.

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      Customer ServicePunctuality & SpeedStaff

      Reviewed July 2, 2024

      My aunt told me about Americord and my experience with them has been great. They were very quick and helpful. The box came before I gave birth and I brought it to the hospital with me. The woman who delivered my son did everything for it and my dad did the rest. He had to make the phone call and sign stuff. The hospital took it from there once it was sealed and packaged. I enjoyed the experience. I like how easy Americord made it. It gives me peace of mind knowing my son's cells are being stored professionally somewhere.

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      Customer ServicePriceStaffRates

      Reviewed May 31, 2024

      The customer service was exceptional and their prices were competitive. My husband discussed all that needs to be done and I appreciated the knowledge that our specialist had and I appreciated how on top of things he was. If we had a concern, he jumped on it. Also, we got callbacks on how their service was about a month after the samples have been picked up. But there was a confusion on packaging the placenta so there needs to be another rewrite of the instructions for that.

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      Customer ServiceStaff

      Reviewed May 16, 2024

      We did AmeriCord for our first son and second son as well. It gives us peace of mind. The process is very seamless. You just call and they come and pick the kit up. They follow up with you and are very helpful. They send a certificate as well with your child's name to let the parents know that it has been collected and stored properly and successfully.

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      Customer ServicePriceRefunds & PayoutsRates

      Reviewed May 15, 2024

      Americord offered more stem cell products than the average American bank. They charged us a fair price. And the customer service has been good. In general, cord banks tend to be aggressive. So, I appreciated that Americord was not hawkish. They were good, and the customer service is very good. They returned my money when we changed our mind on other things. They did it right away without much questions asked. I'm happy so far.

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      Punctuality & SpeedStaff

      Reviewed April 23, 2024

      The rep told me exactly what my options were with the various products that they sell. Signing up with them was quick.

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      Customer ServiceTechPunctuality & SpeedStaffBillingTransparency

      Reviewed April 14, 2024

      I love Americord. I love what they offer. I have two children that are banked there. I trust them with their lives. I just don't like that I have to call them to make additional payments. There is no option to pay online. The other day, my payment didn't go through. I was gonna go on and make an additional payment and there's no online option to do that. I haven't been able to call in. Luckily, they did rerun the payment because I did get an email two days later saying that it did go through. But if we could have that online option, then it would be perfect.

      Overall, Americord's service is great. I've never had any kind of issues with anybody that I've spoken to. They're very friendly and informative. Everything is very transparent, and they answer every question that you might be able to have at that time. I just did the process in November. I just followed the instructions, and I gave the kit to the healthcare providers. Then I let the healthcare providers know what it is that I'm banking, whether it is the placenta or the cord blood.

      The kit comes with step-by-step instructions for both the parent and the provider. So, there really is no way to mess it up, unless you didn't follow the instructions. They're really clear instructions. Also, they're all right on top of everything. All you have to do is when you go in to go on to labor, you hand it to your healthcare providers and tell them that you are cord banking. Where I went, they assigned somebody to take care of that while the other team did everything else.

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      PriceStaffRates

      Reviewed March 3, 2024

      We've been looking for various companies for banking cord blood. One of the biggest things with Americord was the price point and how long they would store it versus the cost of that to store it for that period of time. We spoke to an Americord representative. They answered all of our questions and clarified any doubts we had. We had questions on how things are stored, where they're stored, and how intensive is the process of collecting the required specimen. Right after the delivery, it's like we would also be very busy. So, we asked how much extra time is it going to take and how much more of an effort is it going to be to do this with this company. It was a very straightforward process. So, that made it easy.

      We have had a good experience. If you're thinking about banking cord blood, Americord is a great place to do so. They make everything straightforward. In fact, my second son was born very premature. So, we didn't even have time to think about it ahead of time, but they were there immediately. If you want to do this, it is a good way to do it and it's very reputed.

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      Price

      Reviewed March 3, 2024

      I had no issues with Americord. The overall process was simple. The nurses did everything. As far as the cost, it was comparable to other companies.

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      Customer ServicePunctuality & Speed

      Reviewed Feb. 13, 2024

      After my son was born, Americord came and collected the blood cells right away. So, it was quickly. The service was awesome. They called me a few weeks ago to ask if my son and I were okay. I would choose Americord again for the collection of blood cells for my son.

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      Customer Service

      Reviewed Feb. 5, 2024

      When I had the delivery, it was easy. They gave everything on time and they knew what to do. Then, when we asked them to get the package, they came on time. Everything went smooth. Also, they have called me twice asking me if we have any questions and letting me know that if we need anything, we could call them.

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      PriceRates

      Reviewed Feb. 3, 2024

      My experience with Americord has been smooth. So far, everything is good. They also have a competitive price.

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      Punctuality & SpeedRefunds & PayoutsStaffBillingRates

      Reviewed Jan. 24, 2024

      The rep I worked with was quick to answer my questions. I signed up and received the kit in three days. It was pretty quick and it was over the weekend. The courier who picked up the kit was very friendly and they worked with my husband. They decided they didn't even have to go directly to me, which was nice. One thing, though, is they could reassure people that when they pay it up front, the interest is included. If you cannot pre pay totally and you get a payment plan, there's no benefit to paying it off early.

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      PricePunctuality & SpeedStaff

      Reviewed Jan. 3, 2024

      The rep we dealt with at Americord was very knowledgeable. He let us know every single thing that we had to know at the time and every question was answered pretty well. When we asked about the benefits, he let us know that this could be helpful for us and that we can reach out to them whenever we want about how it is stored and what are the processes. We were pretty satisfied with all the answers and about all the costs and how this works. After that, we were sure that we were going to do this with them. Also, they were very punctual because when I was in the hospital the day I delivered the baby, they were there to receive the cord, the placenta, and the blood. They were very good.

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      Response from Americord

      We're honored to receive such a kind review from you, Jha! Our team works tirelessly to ensure that we're providing the most advanced cord blood banking options available with the highest quality service to go along with it. I’m happy to hear our team has made an impact on you! Thank you for choosing Americord.

      - Marty Smithmyer, Founder and Co-CEO of Americord

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      PricePunctuality & SpeedStaffRates

      Reviewed Jan. 3, 2024

      We were doing online research about cord banking and Americord gave a reasonable price for what we want to store. When we worked with the agent, we got all our questions answered. It went pretty well. Our baby was born early in the morning and we had to keep the box with us until we were able to reach out to an agent for the delivery. Americord has a specific timing from when they can take the package. But taking the box quickly might have helped us instead of waiting for some time. When the courier picked it up, it was smooth itself, but we had to set a timing and then go out of the hospital and give that to them. That was a little bit of concern because it was just me and my husband and we needed to attend the baby too.

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      Response from Americord

      It's always great to hear positive feedback from our clients, and we're so glad to hear that you had a great experience with Americord, Shreya! I believe that newborn stem cell banking is an important investment in a family's health and future, so thank you for trusting Americord to do that.

      - Marty Smithmyer, Founder and Co-CEO of Americord

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      Reviewed Nov. 30, 2023

      I bank both of my kids cord blood with Americord. The first experience was great. The second was not. They were not organized in getting their pickup from the hospital, and I almost didn't make it for my second baby's cord blood. I was very upset because it would be a once in a lifetime opportunity for him and he would have missed it if I wasn't being angry with them.

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      Response from Americord

      Hi Stephanie,

      We appreciate you sharing your experience. First, we are honored that you chose to continue banking with Americord. Our returning clients are a testament to our dedication to customer support and quality service offerings. We are however disappointed to hear that we caused some stress during an already hectic time preparing for baby. We are glad to know that the kit did make it on time, but apologize for the inconvenience that caused your family.

      As always, we are thankful you are a part of the Americord family.

      - Marty Smithmyer, Founder and Co-CEO of Americord

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      Americord Company Information

      Company Name:
      Americord
      Company Type:
      Private
      Year Founded:
      2008
      Address:
      68 Veronica Ave, Unit#10
      City:
      Somerset
      State/Province:
      NJ
      Postal Code:
      08873-3464
      Country:
      United States
      Website:
      www.americordblood.com

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