Comfort Keepers Reviews

Very expensive for very little care. Have used their services (Robbinsville, NJ franchise of COMFORT KEEPERS) for several months now, there is nothing positive I can say about this organization. There was no training visible in their caretakers; they basically spent the day looking at their cell phones. Complained my mother wanted to wash her hair on a Monday when she had just washed it on a Saturday. Excuse me? So my mom had to do it without help. Didn't like the food that was in the house so sent out for a shrimp dinner to be delivered at my mother's expense. They nickeled and dimed you with their fees. But, they have you over a barrel as in most cases there are no other options.

I hired this service. I asked them to help with light house cleaning. Instead the CG was paid for a full day work & did absolutely nothing. She took pictures of the inside of the house without my consent. Went in unrestricted areas of the house to take photos. Gossiped with the next door neighbors about the mental health of my elderly aunt & called FCFS. I regret hiring this services. I paid over $2000 for this service to ruin our life. They hire unprofessional rachet untrained caregivers. Purses & money have gone missing. They want help cook or clean. The absolute worst service ever in Florida.

I am the patient of two companies, one being Comfort Keepers of Brentwood, TN. I am unhappy with the company's lack of communication for tardies, changes, and call outs concerning my 24 hours care. However I am happy with my experience with Carolynn, who works as an advocate for the company, she has provided information and direction regarding the status updates of the employees for my care. I appreciate this, but I do not appreciate the leniency towards unnotified call outs and tardiness from this company.

Mother has stage 4 cancer. Hired Comfort Keepers to help cook meals, clean home and bath and care for mother as we her children live in Ohio. They did not cook or do much of anything but play cards and games with visiting family. Their policy required a deposit of $1586.00. When you give your 2 week notice they refund any due back except $200. I gave a 2 week notice to end on April 3. Friday March 30 we flew Mom home to Ohio and from airplane went directly into a hospital as she was dehydrated and malnourished, weak and very close to death. I have tried for approximately 6 weeks to get a refund of overpayment. Was told I did not fulfill my 2 week notice so they get to keep the monies. I had deducted the hours scheduled and even paying that they still owe me at least $ 418.00. I will never recommend or use Comfort Keepers.

When my husband was very sick and in hospice at home. I called Comfort Keepers in Keene. When Julie, the client care coordinator came, she saw how sick my husband was, she put down her paperwork and helped me get him ready for nighttime. Then we filled out paperwork! She said I shouldn't be alone and she stayed. My husband died that night. COMFORT KEEPERS AT THAT OFFICE CARES ABOUT PEOPLE. I don't know about other offices but if you need help in Keene they are the ones to call. I understand they also are the same people in Concord and Manchester and I know she had to go to Brattleboro VT when she left me after being up all night!

You know this is a horrible company when the OWNER of Comfort Keepers Plymouth, NH tells you that if you want guaranteed care, you should put your loved one in a home. In a moment where Martha, said owner, is under some stress at being called out for that comment, she chose to tell us that she was calling adult protective services on us for leaving our bedridden loved one home alone for an hour to take the kids to soccer practice. If we were home 24/7, we would not need Comfort Keepers to come help care for our loved one. Hospice knows our situation and is in this home 5 days per week. Adult Protective Services has already told us she is getting better care than any home they have been in. The local police department is aware that our loved one is in the home for an hour here or there alone. None of those agencies take issue with it. But Martha, hypocritical Martha, does.

Horrible horrible horrible. My father hired them to watch my mother while he went to Columbus to see his grandkids performing in a competition for the first time. They were supposed to be there from 8 am till 10 pm as he had to travel back and forth to Columbus over 70 miles away. The company called my father at 4:42 and tells him they have no one to stay past 6 pm. He is over an hour away and can't even get home in time to be with my mother who needs care and someone with her 24-7. This is unacceptable. We relied on them and they forced him to come home early and miss half of the competition. Even worse they called him with less than 1 and 20 minutes telling him they were leaving at 6.

A serious criminal incident that occurred with the employees of Comfort Keepers in Euless, TX on May 27th, 2016. In July of 2015, we conducted a search to obtain assistance for our aging parents. We chose to go with a National firm that we believed would provide the security of employee screening, licensing and background checks and chose your company as you are a VA approved provider who understands the challenges of caring for family from a long distance. After a phone interview, we requested that Comfort Keepers in Euless, Texas visit and conduct an evaluation. On August 17th 2015, our parents, Decorated Veteran USAF Master Sgt. (retired) and his wife, signed an agreement with Comfort Keepers.

I was contacted promptly by the representative who assured me they could accommodate our schedule needs, but found out later they WILL NOT: Take blood pressure, even with a simple wrist cuff device supplied by the customer. Serve honey-thick liquids (which he has to have to avoid aspiration), even when supplied by the customer in pre-packaged quantities. Change out a catheter collection bag. I'm not talking about the part that inserts into the patient, just the collection bag that connects externally. This is very simple and requires no medical expertise. I had gone over this need with the representative over the phone, but she said nothing about that being a problem at the time. Other caregivers I have spoken to are able to accommodate these needs. So, if you or a loved one need care that goes beyond handholding, perhaps you would be better served elsewhere.

We recently moved in the area and needed someone to help with my disabled wife (3 hrs. Monday to Friday). Initially, I thought that the company was thorough and although on the high side, the person that came did a good job. That was until I got a call that at the last-minute she had given in her notice and they needed to send someone else at an earlier time than we wanted. We went ahead and the service was very poor. I thought its her first day we will wait before asking for someone else. However, very late in the afternoon (too late for me to find someone else), I was called to be informed that they had no one available. I told them that this is a joke and as I was initially informed, there would always be someone on standby. Lie # 1!

Comfort Keepers used to take my mom to medical appointments. Recently, however, when Comfort Keepers brought my mom home from an appointment, she was unable to get back into the house because she had lost her remote to enter into the garage. Rather than giving me call to explain the situation, Comfort Keepers pounded on the door over and over again until my teenage son woke up and opened the door. I have been told that he was rude when he finally opened the door. I don't doubt that because he had worked all night, and has a teenage bad attitude.

The quality of the service was outstanding. They were very courteous and nice and very professional with their work. And the work was done with much care and professionalism and everything was done very thorough in a timely manner. The cost of the work is nothing to complain about. When you consider what's being done and the quality of the work it's just a small price to pay. I would more than pay them again. The crew were very nice to say the least. Throughout the entire job they held up the friendly attitude and I couldn't be more appreciative. They make you feel very comfortable. They were able to work around my schedule anytime I needed. And that's something that isn't very easy to find. Not too many people out there are willing to work around another's time.

The caregivers are so compassionate and care so much for my grandfather. They do a fantastic job keeping him busy and activities. He brightens up when he sees his daily caregiver. It cost is well worth the price. I do get supplementary stipend since he is a veteran so that does help with the cost. There is the availability to afford your price point be it an hour. The caregivers are very friendly when caring for my grandfather. They take their time with him, explain what they are doing with him and get the test performed in a timely manner and they keep him happy the whole time that he is there with them. I am able to schedule a comfort caregiver to come in when I need them to care for my grandfather. I am also able to add them to my schedule when something comes up be at me have an appointment or in need of an emergency.

I was very happy and pleased with their services. They were prompt and reliable and very caring of my mother's needs. I would recommend this service. I was satisfied with the cost of the service. Most of it was covered by insurance. I called comparable services and their costs were the most reasonable. Their staff was very friendly and professional. They presented themselves in a professional manner and treated my mother like she was their own. I have a pretty hectic schedule and they were very flexible. They went above and beyond to be able to work with my scheduling needs. I was very pleased.

They have helped us take care of my father. Otherwise, he would not be able to stay at home and would be placed in a nursing home. We appreciate all the work these people have done to help out our family. The cost is not out of our family's pocket as everything is covered by health insurance. We will without a doubt recommend this service to all our friends and relatives. They have gone out of their way to be very friendly. I would like to give them "FOUR STARS" for friendliness. If we could give them a friendliness award we would supply it definitely. They have been available to our family (7) days a week and (24) hours a day. This has been extremely helpful in our care for my father.

They did a good job and I would recommend them to family and friends. This is a good company to have work done. Would also like to confirm that I enjoyed having them. Very reasonable cost and good value. I would recommend to family and friends and would use them again as needed. We enjoy the company and their business. Great availability.

The quality of service was great. They did explain job. They were friendly, did everything in a timely manner. Was extremely happy. I'd recommend this to anyone. The price was not that bad at all. Was a little pricey but was totally worth it. They were all extremely friendly the customer service, the girls who clean. It was a very pleasant experience from beginning to end of the process. I'm very happy and again I would recommend this to anyone. They were very reliable. They were on time, fast, friendly.

Comfort Keepers went above and beyond and really helped out my grandmother. They made her feel good about herself and that put my mind at ease. The service was definitely worth the cost I paid for it. I was more than happy to pay for the care of my grandmother at these rates for the quality of care! The caretaker was always very friendly and had a smile every time they arrived. I never felt like they were having a bad day! And they always made my grandmother smile! They were always available when I needed them for services. I don't recall ever being turned down for any kind of date request. Great availability!

Comfort Keepers arranged to care for my disabled brother upon his return from a rehabilitation facility in Durango, Colorado. Within the first two weeks of their employment here, my brother was missing $500.00. Comfort Keepers made no arrangements to either address the issue or to restore the funds. When I requested that the two employees in question not return to my place of residence, the owner told the supervisor to pull all employees out without warning. This left me having to scramble to find immediate care for my brother. It was irresponsible and unprofessional. I would not recommend this company to dog sit, house sit or otherwise let alone for someone who was vulnerable. The weekend people who were from the same company were professional and kind.

I was shocked when I saw reviews of other Comfort Keepers. This in-home agency has been able to provide my parents with consistent and caring caregivers. I do not live locally and the communication between scheduling and myself has been perfect (they know when to reach out and when to trouble shoot on their own). The new owner is a nurse with an extensive background working with hospitals, social workers, rehab facilities, assisted living facilities as well as nursing homes. She is also familiar with all services that can be provided under insurance and/or free and shares that information with me and my parents. I rest peacefully knowing that my parents are receiving great and caring care.

Due to a deductible on our Long-Term Care Insurance, we had to foot the bill for the first 60 days and got talked into Comfort Keepers. We were given the hated, politically correct excuse that there were no resumes, reviews or pictures we could choose from and it was up to who is available. The Nigerian woman they provided for 4 days of the 7-day week was caring though it took a while for my dad to get used to her in more ways than one. But the young woman for the other 3-days just sat there and TEXT or played with her phone, never or rarely asked my dad if he needed anything, didn't even provide some conversation. AT $250/DAY. WHAT A TOTAL WASTE OF MONEY!

I am a 72 year old man with Parkinson's disease and my daughter is posting this for me. I am on Medicaid and was entitled to a home health aid for six hours a day, seven days a week. This was very important to me as I am housebound and need help with personal care, housekeeping and errands. My case was assigned to Comfort Keepers and I was told that it would be a few days before they could find a caregiver. I called everyday and was told the same thing by a very rude staffing coordinator. I asked to speak to the owner and was told that he does not take calls.