Comfort Keepers Reviews

Our family has been working with Comfort Keepers for the past few years. When we first started receiving services from them the contact person was knowledgeable and communicated well if there were changes in staffing, concerns, etc. She addressed concerns we had with staff and wanted to know how they worked with my mother. However, after she left we have had to deal with so much incompetence in both the management and staff. They clearly have no idea of how to address concerns with staff and are not knowledgeable about people with dementia and what is in their best interest.

We've been dealing with Comfort Keepers for over 3 yrs now. There's been many times an agent has not shown up and they are often late. My relative is now in his end of life and the care level has increased. They need to send in help 4 times a day including one bedtime shift to assist my senior to bed. They've given us nothing but problems since the new shifts. Just last night they were over 2 hours late, only arriving at 10 pm for a very frail and elderly man who simply wanted to go to bed. It took over a dozen phone calls to their hotline and 2 hours to get them to do their jobs. The agent answering the phone was rude, and eventually stopped taking the calls without giving us any information as to what was happening and why they were not sending someone to help. I felt ready to explode with frustration at their lack of help and compassion. I would not recommend them at all and I truly think our seniors deserve better than this company.

Our household has immunocompromised residents and we clearly post this on our window. We dismissed our first caregiver as she did not consistently remained masked. When our adult daughter asked the second caregiver why she wasn't masked, she said that she was insulted and left. This woman's behavior was particularly unprofessional. This does not leave us with a positive impression of Comfort Keepers.

I contacted Comfort Keepers in my area after my 88-year-old mother fell and injured her back. She needed assistance with cooking, housekeeping, and bathing. The caretakers they sent were all awesome: hardworking, kind, persuasive (very important for my mother!), and professional. My mother has had Alzheimer's disease for at least 10 years now. She is very stubborn and can be very difficult. The patience and professionalism they exhibited was outstanding!

My grandmother is 84 years old and has Alzheimer's. She lives at home, my dad lives with her as well. She has stopped bathing herself and doesn't want family giving her a shower. She definitely won't let my dad help her with showers. Our family's main goal in using comfort keepers was to get her showered on a regular basis. My cousin was in charge of setting this up and told them we prefer a more mature nurse who will come in and announce that she is there to give her a shower. We used these services for 2 weeks and at the end of the two weeks my grandmother had not been given a shower. We have cameras in her house to keep an eye on her. On the last visit a young nurse was there and within minutes of entering my grandmother's house, got a phone call and stepped outside to take it.

Caregivers hired in Kingsport office to do nothing but be good companions and care for my 89-year-old mom with dementia. They didn't put her brace on needed to walk and let her go down in the floor and 911 had to be called, no family members was notified and they lied about the incident ever occurring till threatened with investigation. They never feed her meals only snacks and were incompetent care providers. Never would I recommend this company.

My brother and I had an in home consultation with a representative from Rochester Hills. She seemed professional and eager to set our mother up with some part time care. But once all the paperwork was signed and sent in, she dropped us. She never answered our phone calls or emails even after I contacted headquarters and inquired about the situation. I guess our business was not important to her or the company. I'm only glad that we never went any further with them. I would hate to leave my 88 year old mother in the hands of such an apathetic company.

My brother and sister and I hired Comfort Keepers Tampa to provide a CNA to sit with my father 24/7 to assist the rehab center with his care. He was confused, suffered from dementia, and was very weak. On 2/7/2020 at 2am, 7 hours into her shift, (12 hour shift), the CNA from Comfort Keepers got frustrated with his care and left the premises and did not return. Comfort Keepers was aware that my father had no one at his bedside from the hours of 2am - 8am (when the next CNA arrived for her shift). At no time were we notified by Comfort Keepers that this had occurred, we learned of this from the rehab center at 8am the next morning. We have subsequently filed a complaint with Florida Dept. of Health against the CNA who abandoned my father during a very difficult and dangerous time. In NO way would I recommend Comfort Keepers to anyone!

Overall, I am very disappointed with Comfort Keepers. Of course, round-the clock care is expensive, but the bill is over $27,000/month for what pretty much amounts to glorified babysitting. In this situation, perhaps the demands from the patient aren't as much as they are in some cases (he is mobile and can shower and use the bathroom by himself), but he still cannot be alone because he cannot prepare food, use his oxygen tanks or take his medication without someone pretty much doing it for him. Since the demands are pretty low, it would seem like the caregivers would offer to pitch in and do a few things around the house or with him, but, in general, they don't. There are a few caregivers that are industrious, but the great majority of them sit and play on their phones for their entire shifts. It's hard to watch that minimal level of effort knowing what the monthly bill is.

I don't often write reviews but Comfort Keepers is such an outstanding company and I must give credit where credit is due. They provided excellent care for me for several months when I was first released from the hospital and bed-ridden last year, and again this summer to give my sons a break for the summer. They also previously cared for my elderly Mom before she passed away. Comfort Keepers is a people oriented company, which are few and far between these days. All of their employees are cheerful, skilled, and conscientious accommodating. Hilary and Jordan have been so very helpful and accommodating to both my sons and myself this summer.

I applied for job and the team members were friendly and caring during orientation. I loved how professional they were. Big up team! I was greeted with a smile, the environment was very clean. During orientation I got a clear understanding of how the company operates. I had a great day today. Thanks again team.

This is my second time using Comfort Keepers and I am fairly pleased with the service. Our current caregiver has been with us for approximately one year and has not missed a day of work. In the beginning, I felt that he was only doing the bare minimum to help my husband who has Alzheimer's in his daily routine. However, once I spoke with the office manager and she addressed this with our CG, things seemed to smooth out. I would use Comfort Keepers again should the need arise.

I went into care with my WWII Veteran, 94 year old dad naive. Their marketing is very strong. However, not all workers sent out are qualified. Some didn't even have oxygen precaution safety. Some fell asleep. One guy didn't know how to change sheets!! Suggestions: Install cameras and post video is running and notify health agency to disclose to workers. We have three people in our family that go in and check how things are going. Watch your billing. They ran workers overtime and charged us for that. They keep taking on new clients and they do not always have enough qualified employees. You will pay double for holidays, but, I agreed to that. Don't make the same mistake I did; Put everything in writing. Do not depend on verbal communication. I have excellent workers now. Unfortunately, they still are paid low.

This company required an automatic payment to provide CNA services for my aunt. Upon cancellation of the service after a few short months for inadequate and inconsistent care, they billed us for the use of a Grand Pad AFTER they picked it up for 2 consecutive weeks. This resulted in my Aunt's account being overdrawn $1,250. When we called them to fix the error the first time, they apologized and stated a refund would be issued. Not only did they NOT refund her, they took out an additional amount the following week as well for the Grand Pad once again. When we called them on Friday mid-day we were informed the billing department and managers went home early as they always do on Fridays.

The good: The Comfort Keepers caregivers assigned to our elderly mother were excellent - compassionate and hard working. The not so good: Comfort Keepers insisted on access to our credit card before they would proceed. It wasn't long before our card was charged for a service not provided. When we refused to pay this charge, and would not permit them further access to our card, they declined to provide any more service. Very poor business practice in my opinion.

My mother hired Comfort Keepers for some help around the house. The first aide insisted that all laundry needed hot water and bleach even after being told no. She ruined two loads of laundry before being replaced. The second told my mother that the utensils in the kitchen were not stored in the correct order and that she had fixed it. The third stole credit cards and went on a shopping spree. She was arrested and I found out she had a record and outstanding warrants. The fourth quit because I wouldn't let her put pizza boxes in the recycle bin. The town specifically forbids them. Why my mother put up with more than one is a mystery. I would recommend not using this service.

I received a letter from the IRS stating I didn't supply them with a W2 they received on my behalf. I had no idea what they were talking about until I finally tracked down, through info the IRS gave me, a business name of SDX f.n.a Comfort Keepers. I called the number and was told there was a class action lawsuit that had been settled and payments were made to employees whom had worked for Comfort Keepers during a specified time. That was the first I had heard of any lawsuit and had no idea as to what it was about.

Short version: Some of the caregivers were great, but many others were unprofessional, late or did not show up for their shift, unsafe for both my father and themselves, unable to provide the needed and promised care, one caregiver told me unless I wanted to pay him privately he would leave and then quit two days later without giving Comfort Keepers notice ahead of time, and after I ended the service with Comfort Keepers and moved my dad into a nursing home I noticed that some of the hospice drugs (**) were missing from the fridge and when I notified the RN case manager she never replied.

Hired them to take care of mother - employees were clueless as to provide adequate care, did not show up on time, went outside many times to smoke (this on Google Maps camera) cigs, stole money from home and watch my TV all day. When we disputed bill they sent court papers to wrong address so we never received them and could not defend in court. This is an awful company - do not use them - stay clear!

When my mother was in a rehab facility Comfort Keepers told me that they would work with me for the hours necessary to cover my wife and my work schedule for my mother's care. Upon release they changed the days to Mon to Fri then they also changed the hours leaving us in limbo for work. After showing up for three days they could not cover the following week except for Wed. They called in Wed morning and said their girl was sick again. I called six other companies and all told me they could or could not cover the hours upfront. One of the companies could not cover one of the days and another could cover all of the days. That is honesty. Comfort Keepers will gamble with your family's lives. I would not recommend this company and in order to protect my community will be posting and talking to others in the area. When I owned a small business and an employee did not show I made sure the hours were covered and or did the hours personally.

My husband has Alzheimer's, is very contracted, unable to stand or feed himself, and at times prone to anger and name calling, especially when in pain. He is a prisoner of his wheelchair and hospital bed here at home. The caregivers at CK have been patient and extremely competent with his care. They take all the time needed to provide his care. One of the caregivers recommended an Alternating Pressure Mattress for his bed, to help prevent and cure pressure sores. They (especially Autumn and Beverly) have been very diligent about inspecting his skin every time we change his diapers, settle him in bed, and get him up in the morning. All the caregivers have been competent in using the Hoyer Lift (a sling-like contraption) to get him into the wheelchair and back to bed.

I have been with Comfort Keepers for almost a year. My current caregiver is helpful, caring, and pleasant to be around. She will do anything we ask her to do and is like having a good friend around. I have had a few caregivers that were not trained and not very good, but the office quickly replaced them, and in one case terminated her employment with the company. They also have tried to meet my schedule with the caregivers that I requested for my care. Since I have had my current caregiver, they are quick to call me if she can not make it due to illness or family matters and always are ready to send someone to replace her if I request. I have read other reviews and I think that in many cases the negative reviews are due to the location and management of that location. I believe that the Vancouver, WA office is run by good, caring management.

Very expensive for very little care. Have used their services (Robbinsville, NJ franchise of COMFORT KEEPERS) for several months now, there is nothing positive I can say about this organization. There was no training visible in their caretakers; they basically spent the day looking at their cell phones. Complained my mother wanted to wash her hair on a Monday when she had just washed it on a Saturday. Excuse me? So my mom had to do it without help. Didn't like the food that was in the house so sent out for a shrimp dinner to be delivered at my mother's expense. They nickeled and dimed you with their fees. But, they have you over a barrel as in most cases there are no other options.

I hired this service. I asked them to help with light house cleaning. Instead the CG was paid for a full day work & did absolutely nothing. She took pictures of the inside of the house without my consent. Went in unrestricted areas of the house to take photos. Gossiped with the next door neighbors about the mental health of my elderly aunt & called FCFS. I regret hiring this services. I paid over $2000 for this service to ruin our life. They hire unprofessional rachet untrained caregivers. Purses & money have gone missing. They want help cook or clean. The absolute worst service ever in Florida.

I am the patient of two companies, one being Comfort Keepers of Brentwood, TN. I am unhappy with the company's lack of communication for tardies, changes, and call outs concerning my 24 hours care. However I am happy with my experience with Carolynn, who works as an advocate for the company, she has provided information and direction regarding the status updates of the employees for my care. I appreciate this, but I do not appreciate the leniency towards unnotified call outs and tardiness from this company.

Mother has stage 4 cancer. Hired Comfort Keepers to help cook meals, clean home and bath and care for mother as we her children live in Ohio. They did not cook or do much of anything but play cards and games with visiting family. Their policy required a deposit of $1586.00. When you give your 2 week notice they refund any due back except $200. I gave a 2 week notice to end on April 3. Friday March 30 we flew Mom home to Ohio and from airplane went directly into a hospital as she was dehydrated and malnourished, weak and very close to death. I have tried for approximately 6 weeks to get a refund of overpayment. Was told I did not fulfill my 2 week notice so they get to keep the monies. I had deducted the hours scheduled and even paying that they still owe me at least $ 418.00. I will never recommend or use Comfort Keepers.

When my husband was very sick and in hospice at home. I called Comfort Keepers in Keene. When Julie, the client care coordinator came, she saw how sick my husband was, she put down her paperwork and helped me get him ready for nighttime. Then we filled out paperwork! She said I shouldn't be alone and she stayed. My husband died that night. COMFORT KEEPERS AT THAT OFFICE CARES ABOUT PEOPLE. I don't know about other offices but if you need help in Keene they are the ones to call. I understand they also are the same people in Concord and Manchester and I know she had to go to Brattleboro VT when she left me after being up all night!

You know this is a horrible company when the OWNER of Comfort Keepers Plymouth, NH tells you that if you want guaranteed care, you should put your loved one in a home. In a moment where Martha, said owner, is under some stress at being called out for that comment, she chose to tell us that she was calling adult protective services on us for leaving our bedridden loved one home alone for an hour to take the kids to soccer practice. If we were home 24/7, we would not need Comfort Keepers to come help care for our loved one. Hospice knows our situation and is in this home 5 days per week. Adult Protective Services has already told us she is getting better care than any home they have been in. The local police department is aware that our loved one is in the home for an hour here or there alone. None of those agencies take issue with it. But Martha, hypocritical Martha, does.

Horrible horrible horrible. My father hired them to watch my mother while he went to Columbus to see his grandkids performing in a competition for the first time. They were supposed to be there from 8 am till 10 pm as he had to travel back and forth to Columbus over 70 miles away. The company called my father at 4:42 and tells him they have no one to stay past 6 pm. He is over an hour away and can't even get home in time to be with my mother who needs care and someone with her 24-7. This is unacceptable. We relied on them and they forced him to come home early and miss half of the competition. Even worse they called him with less than 1 and 20 minutes telling him they were leaving at 6.

A serious criminal incident that occurred with the employees of Comfort Keepers in Euless, TX on May 27th, 2016. In July of 2015, we conducted a search to obtain assistance for our aging parents. We chose to go with a National firm that we believed would provide the security of employee screening, licensing and background checks and chose your company as you are a VA approved provider who understands the challenges of caring for family from a long distance. After a phone interview, we requested that Comfort Keepers in Euless, Texas visit and conduct an evaluation. On August 17th 2015, our parents, Decorated Veteran USAF Master Sgt. (retired) and his wife, signed an agreement with Comfort Keepers.