Comfort Keepers Reviews

Our Comfort Keeper took good care of us. Her services were more than we expected. She instilled confidence. No need was too much for her. She was kind, pleasant, and easy to work with, and she had a lot of practical wisdom. We requested her services several times.

Kishwar ** has been a wonderful caregiver. She is very thoughtful and caring. I would say that she is the best. She is flexible with her schedule and is always on time. I would recommend her to anyone that needs a caregiver.

Do not use this company no matter what situation you are. Rude caregivers who either don't show up or forever late with terrible attitudes. When you call the agency they do nothing about. You are lucky if they don't cancel a shift 30 min before it starts. These are caregivers who would show up 40 mins late. Sit in their car on the phone when she is already late. They are just horrible to deal with.

Terrible. Will hire anybody. If you do have a caregiver from them please watch safely. Please take my advice. Sometimes due to life, working and responsibilities it's difficult to watch it all... Please be careful. Any paperwork that is signed be there to witness. Some people are dishonest and will do anything for money especially when dealing with elderly people.

They literally charged my credit card without authorization for services provided to my mother. When I reached out to Comfort Keepers they initially admitted that they had no permission to charge me and days later changed their mind. Not sure what they told my credit card 'cause credit card refused my challenge to the charge. Thieves!!!

Inconsistent caregiving, no management involvement once the caregiver is positioned in the home. Horrible service. DO NOT USE THEM. They provided the worse care for my senior father who has MS and served his country honorably, taking in VA dollars but not providing care. Most frustrating is that staff do not show up to work, sleep on the job, and management is unresponsive to complaints.

Hendersen, Lucy, Mike and Samuel are my husband's caregivers. We love them. They are kind, respectful, caring and all around fantastic. I could not asked for better people and we are very lucky to have them….

I would like to thank a wonderful employee Natasha for the excellent care and concern given to our family member. Such a personal and kind spirit. The care given and concern was comforting. It put our family's mind at ease. Thank you, Natasha for making our experience a easy journey .

Comfort Keepers Florida was willing to work with me to send the same caregiver whenever possible to reduce the instances of confusion or lack of recognition that my Mom may experience. They hire dedicated & loyal caregivers (we have had the same, wonderful caregiver Tracey B for the past 3 years). My Mom could be stubborn at times, but Tracey is able to calmly talk to & encourage her or patiently wait until a later time to accomplish the required task(s). I greatly appreciate the compassionate and gentle care provided to my Mom by Tracey. I have found Comfort Keepers Florida to be flexible, reliable and hire compassionate caregivers. Monique H - customer/client

Working with this company has been one of the biggest mistakes I have made. In our experience, the caretakers are untrained, uncommitted and unreliable (do not show up on time - if at al). There is not a single point of contact for troubleshooting problems so no one seems to care to fix the situation. The caretaker match seems based more on schedule than on personality, etc. There appears to be a retention issue as well with employees.

Unfortunately, Nancy could not remember passwords for her email and iPad access. I requested I hire that caregiver to visit Nancy on a one time basis to get Nancy working on her iPad. I agreed to pay for that visit on September 4 as I am Nancy's Power of Attorney.

“Comfort Keepers in Connecticut make many promises but fail to deliver. We had four caregivers assigned to my 94-year-old father-in-law, and none were capable of handling the job. They were either untrained or not physically strong enough. The last caregiver, the fourth one, arrived late and left after just 30 minutes. She did not return as promised three days later. The management seems to lack communication with its employees.”

Have found them not reliable. They have cancelled their care several times at the last minute. Would not recommend them. They expect 2 times per week minimum of 3 hours and not allowed to cancel within 24 hours but yet they can cancel on you.

Company short on compassion and long on rules. I could never recommend this company. Would not work with family. Was not helpful to needs and honestly did not seem to care. Money was the top concern for them.

Our main caretaker is Kim C. In Traverse City, MI. She has been GREAT! Local office is not that great as we have had some problems with scheduling. Everyone has been very pleasant and helpful. Would recommend.

My mother was recently discharged from a rehabilitation center and we were in a hurry to get home healthcare. They were very prompt to schedule an in home assessment which we were happy with the availability of the time frame, however on the date of the appointment they never showed up nor did they call to cancel or reschedule. We called them to ask what had happened and the receptionist just took our info and said she would reach out to the person in charge, almost an hour later still no call back and when we called back yet again she said she would reach out again but several hours later still nothing. I guess some places just don’t want the business nor do they care about the individual as they say they do. They waisted out time and we have now moved on to other agencies who will show up on time and keep the appointment.

Nadia ** goes way out of her way for my mother. She does so many tasks for her and is helpful and kind to her in so many ways. My Mom only wants Nadia to care for her! She is always there to listen to my mother's problems and concerns and is very compassionate to her! Thank you so much Nadia for everything you do! Paul **

I requested that they assign the same person to me, But they send me whoever they have. Strangers just show up. I have a set routine that I have to go through with a new person. Instead of Helping, their attitude is OH WELL.

My friend was diagnosed with Pancreatic cancer in May of 2021. The point came when she needed part-time care at home which progressed to 24-7 care. I contracted with the Comfort Keepers Greenfield WI location for the part-time care and extended the contract when the need for 24-7 care was evident. While the part-time care was adequate, they are ill prepared to meet the demands of full-time care. The care provided by two of the four staff was appalling. A person dying of cancer should be provided with compassionate care and not be ridiculed and left alone for two hours at a time. I know this happened because I installed surveillance cameras and the footage I viewed was at times shocking. I would steer clear of Comfort Keepers for any fulltime care needs. Contact me at ** if you would like to hear the full story.

When notified comfort keepers that Caregiver did not show… They stated no one was scheduled! Family Not notified. Quadriplegic left unattended for hours. No food nor drinks!!! They showed no concern!!

Some caregivers sit and do nothing. I think that the commercials on tv give their employees the idea is that you comb their hair and help them pick a flower from their garden???

Upon talking with their care coordinator in Michigan, she seemed so sure they had care options and they would coordinate everything and make it easy for those of us as the POA. They cannot get us in for an assessment for several weeks, I figured this must have been because they were busy. What I eventually learned in the few months that we were attempting to get care for my father, was that they cannot keep people on staff and they frequently lie to their customers. The first lie came directly from someone who is supposed to be providing care for my father. She would say she was at the farm when actually she was not. There were two different recordings that show she was not there when she was clocked in. I was then billed for additional hours which made me mad.

If you are reading this review I assume you are looking for assistance for a loved one. That being said I would HIGHLY DISCOURAGE you from using Comfort Keepers of Fort Myers. My father in law is 93 years old and suffers from early on set dementia. We were looking for an agency that would help us in the mornings. We needed someone to come each morning, get him up from bed, assist him in getting to the bathroom, change his night diaper and feed him. My husband and I trusted that the employees from Comfort Keepers would care for him as they would their own loved one. He only eats breakfast and dinner so it is crucial that he eats both meals. Instead they didn’t feed him for the 3 days!!! On the third day, he was so weak he fell. We found him on the floor of his apartment in pain, bruised from head to toe and unable to get up.

My daughter went away for 5 days. She is the caretaker of her grandmother who is 100 years old. She had previously used Comfort Keepers and was ok with them. Well the girl that came did not give Mom-Mom her medicine for 4 days! She is now in the hospital! The girl also left 2 hours early and did not show up the next day and we were not notified. This is absolutely unacceptable! Never again!

My girlfriend of 12 years has early Dementia/Alzt... She is 62 and has become impaired to the point she needs care when I am at work. We have used Visiting Angels for the last few years and have whittled our way through any problems that arose. Recently we needed to find care from 6am to 4pm Mon-Tues and 6am - 9am Wed-Thurs-Fri. Visiting angels could not fill these hours and told us up front that they couldn't. Comfort Keepers however eagerly claimed they could fill the time slots. The first day they brought the caregiver to meet us I knew she was not a match but I kept my mouth shut to the rest of the family and thought to give it a chance.

Our family has been working with Comfort Keepers for the past few years. When we first started receiving services from them the contact person was knowledgeable and communicated well if there were changes in staffing, concerns, etc. She addressed concerns we had with staff and wanted to know how they worked with my mother. However, after she left we have had to deal with so much incompetence in both the management and staff. They clearly have no idea of how to address concerns with staff and are not knowledgeable about people with dementia and what is in their best interest.

We've been dealing with Comfort Keepers for over 3 yrs now. There's been many times an agent has not shown up and they are often late. My relative is now in his end of life and the care level has increased. They need to send in help 4 times a day including one bedtime shift to assist my senior to bed. They've given us nothing but problems since the new shifts. Just last night they were over 2 hours late, only arriving at 10 pm for a very frail and elderly man who simply wanted to go to bed. It took over a dozen phone calls to their hotline and 2 hours to get them to do their jobs. The agent answering the phone was rude, and eventually stopped taking the calls without giving us any information as to what was happening and why they were not sending someone to help. I felt ready to explode with frustration at their lack of help and compassion. I would not recommend them at all and I truly think our seniors deserve better than this company.

Our household has immunocompromised residents and we clearly post this on our window. We dismissed our first caregiver as she did not consistently remained masked. When our adult daughter asked the second caregiver why she wasn't masked, she said that she was insulted and left. This woman's behavior was particularly unprofessional. This does not leave us with a positive impression of Comfort Keepers.

I contacted Comfort Keepers in my area after my 88-year-old mother fell and injured her back. She needed assistance with cooking, housekeeping, and bathing. The caretakers they sent were all awesome: hardworking, kind, persuasive (very important for my mother!), and professional. My mother has had Alzheimer's disease for at least 10 years now. She is very stubborn and can be very difficult. The patience and professionalism they exhibited was outstanding!

My grandmother is 84 years old and has Alzheimer's. She lives at home, my dad lives with her as well. She has stopped bathing herself and doesn't want family giving her a shower. She definitely won't let my dad help her with showers. Our family's main goal in using comfort keepers was to get her showered on a regular basis. My cousin was in charge of setting this up and told them we prefer a more mature nurse who will come in and announce that she is there to give her a shower. We used these services for 2 weeks and at the end of the two weeks my grandmother had not been given a shower. We have cameras in her house to keep an eye on her. On the last visit a young nurse was there and within minutes of entering my grandmother's house, got a phone call and stepped outside to take it.