Calibrate Reviews

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Edited by: Jon Bortin

About Calibrate

Calibrate’s One-Year Metabolic Reset combines doctor-prescribed GLP-1 medication, one-one video coaching and lifestyle tweaks to help you achieve sustainable weight loss and improved metabolic health. Calibrate’s earliest members lost an average of 15% of their body weight and reported an average reduction in waist size of 6.4 inches. The program costs $1,649, which doesn’t include lab tests and medication — however, these are typically covered by insurance. Calibrate guarantees you’ll lose 10% of your body weight in a year or you get your money back, though terms and conditions do apply.

Visit www.joincalibrate.com
Pros
  • Doctor-guided program
  • One-on-one video coaching
  • 10% weight loss guaranteed
  • Financing option with 0% interest
Cons
  • Some eligibility restrictions
  • Blood tests and meds not covered in cost

Calibrate Reviews

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    Customer ServiceCoverageSales & MarketingPricePunctuality & SpeedRefunds & PayoutsTransparencyTimeliness

    Reviewed June 13, 2023

    I joined Calibrate in mid-March and was able to get a coaching & doctor appt about a month out. I fell ill and was hospitalized, so I emailed them multiple times to reschedule. I heard NOTHING for weeks, and missed both scheduled appts since I was still in the hospital! I sent an email complaint and after a few weeks someone wrote back and offered a refund minus the $250 doctor fee (that I tried to cancel several times starting 2 weeks prior to appt). I should have grabbed that refund and ran! Unfortunately I decided to give them the benefit of the doubt and another chance. I had my first coaching appt yesterday and it was basic and blah.

    Drink more water, track your food, weight yourself - Weight Watchers could tell me all that, why did I pay $1600 for regurgitated commonplace advice available anywhere online for free? Still no rescheduled doctor appt, no response on meds in spite of them having my insurance info and pharmacy info for the last 3 months. From what I am reading in other reviews, my insurance likely won't cover it (unless i have diabetes, which I do not) and its an additional $1000-$1500 a month, which I cannot afford. No transparency at all from Calibrate on this hidden charge. I am going to cancel this plan and use whatever means at my disposal to get a full refund. This is The Worst online scam I've seen... and absolutely no way to run a business.

    I am considering reporting them to https://reportfraud.ftc.gov if I don't get my refund within 2 weeks (I suspect they spend our money as soon as they get it and the delay in refunds is because they no longer have the funds to return to the customer.) Also will report to the BBB. Please do your research and decide if you can afford to lose $1600 if Calibrate doesn't come through for you either.

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    Customer ServiceRefunds & PayoutsTransparencyTimeliness

    Reviewed June 4, 2023

    I joined this in January of 2023 and have lost no weight. They said at most it would take 90 days to get access to meds, I still don't have access and it has been well over the 90 days. I have reached out to support multiple times to get an updated and only have received an automated response that they received my email or that they need to talk to another department. I asked to cancel my membership and get a refund and still no response. Horrible support, false marketing, no results. Look elsewhere!

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    Customer ServiceCoveragePunctuality & SpeedRefunds & PayoutsTimeliness

    Reviewed June 2, 2023

    I joined Calibrate’s GLP-1 weight loss program in February, 2023. To date I’ve only received a scale and a 10 minute Zoom call with a doctor. No meds (even though I agreed to pay out of pocket since my insurance wouldn’t cover it), no coaching, no responses to messages. I suspect they’re terribly understaffed. I was supposed to have my first coaching session yesterday, sat in the Zoom session for almost half an hour, but she didn’t show up. Then today I got a message claiming that I missed the appointment. I sent a message asking for a refund, but of course no response. I’m disappointed, but at this point will try another program if I can get Calibrate to give me back my money.

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    Customer ServiceContract & TermsCoverageTechPunctuality & SpeedRefunds & PayoutsStaffBillingCommunication

    Reviewed May 29, 2023

    I was initially filled with great enthusiasm about this program. I promptly completed my laboratory work upon signing up, although it took a couple of weeks to secure a doctor's appointment. Upon approval of the medication, the healthcare provider assured me that they would initiate the process of submitting a pre-authorization request to my insurance company. The doctor informed me that if, within a 90-day period, they were unable to obtain approval for the medication, I could request a refund, minus the $250 fee for the doctor's visit.

    Around the 60-day mark, I began inquiring with my assigned coach about the status of the medication, only to be informed that their records indicated that I had yet to receive approval. Finally, through a message in their application, I received the disheartening news that my insurance company had declined coverage for the prescribed medication. To make matters worse, I was given a mere 7-day window to notify them if I intended to cancel, otherwise it would be assumed that I wished to proceed with the program. This situation seems incredibly unreasonable and frustrating.

    Upon reading the message, I immediately reached out to them, but I have yet to receive a response. This lack of communication is highly concerning, as it suggests a lack of accountability and professionalism on their part. It appears that once they have received payment, they become unresponsive and fail to uphold effective communication practices. If I do not receive a reply from them within the next seven days, I will be compelled to file a complaint with the Better Business Bureau (BBB).

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    Customer ServiceCoverageRefunds & PayoutsTimeliness

    Reviewed May 29, 2023

    Signed up for the "health plan" which is $1600 upfront (even if you use finance they get their money) and after almost 4 wks had my first doc meeting which is where the meds are prescribed and labs are discussed. She stated that due to prescribed insurance issues, I would be able to get my doc visit waived if needed. The next week I had my first counselor meeting and found out that the meds in question are not covered at all unless you are type 2 diabetic. Fine so I contacted Calibrate that day with concerns with no response.

    After 26 times of trying to contact in 11 days via calls, emails, apps contacts, Twitter, and Instagram a person finally responded after 11 days. It was an altered standard email of they have 90 days to continue working on doing something before a refund is an option minus the $250 that the doctor said she would waive. Mind you this is on day 46 of this lengthy journey. Why is it so hard for a company to communicate with its clients/customers? Why is a support company not supporting us? Because they don't know how and have removed that option as of January's layoffs.

    Things I learned: always google complaints, always call the numbers provided and see if someone is on the line, always make sure that you get everything in writing, and always call insurance and ask what would be needed to get a med like this covered each month (because it could be lengthy each and every month for approvals) and if they do not respond file a dispute via your bank.

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    Customer ServiceContract & TermsTechPricePunctuality & SpeedRefunds & PayoutsTimeliness

    Reviewed May 26, 2023

    This has been a very bad experience thus far. I joined and had my Dr’s appointment. We went over the current medication I am on and she prescribed me ** and **. When the ** came in the warning said, do not take if you are on this medication. Well I emailed the Doctor and got a response the next day from the RN that said she was sending it to the Dr and I should expect a response. That was a week and 1/2 ago. I have tried many times to reach out through email and calls. NO RESPONSE. Thank goodness I didn’t take this medication the their Dr prescribed knowing that you can not take it with my meds. So now I am sitting on medication I cannot take that I have paid for. Also the ** they called it will cost me 1200. A month to take. At this point I want my money back minus the 250 as per their contract you sign. Buyer beware.

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    Customer ServiceSales & MarketingPriceOnline & AppRefunds & PayoutsStaffRatesValue

    Reviewed May 26, 2023

    You will not be given a phone number for support once you join. You will be asked to do all communication through their app which has serious issues. It takes at least a week to get a response from their customer support team. They are unable to do the things that they promised regarding cost of medication. You would be better off going to your primary care physician and asking for the same medication’s at your doctors office. The hassle of this company and the app is not worth the money your pay. You could be paying up to $1000 a month for your medication on top of what you’ve already paid for the program. Craziest part… I lost more than the promised weight and I still would rate them zero if I could.

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    Kathleen increased rating by 1 star.
    Customer ServiceSales & MarketingRefunds & PayoutsStaffCommunicationTimeliness
    After a positive interaction with Calibrate, Kathleen increased their star rating on May 16, 2023.

    Updated review: May 16, 2023

    After much calling, emailing and attempting to use the channels, I was able to get a refund, unfortunately, it took a lot of time and effort, and a loss of some $. Hopefully, you will be able communicate more effectively, as from what I have read, others have just given up. Honestly, it started with the lack of communication about the labs and just went from there. An open phone line would work wonders.

    Original Review: May 15, 2023

    I signed up using a Affirm, a financing company after no response from Calibrate. I did hear back from a rep who explained all of the reason for the lack of communication, and that they were working on it. Essentially, she stated that I would need to drop the case from Affirm and they would refund me less $200. I emailed her back and CC'd Affirm, and nothing. I am about to open another case # with Affirm and let them help to back me up with this company. Phoning them does nothing either. Hopefully this post will help, as I have see others scammed out of their money as well from other reports on other websites.

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    Customer ServiceContract & TermsCoveragePriceRefunds & Payouts

    Reviewed May 12, 2023

    Like others on here, my insurance company "approved" my glp-1. It will cost me $1478. This is not realistic. Calibrate's only response to my concerns has been to quote their refund policy. Coaching is 15 minutes of their script....not much concern for the realities of my situation. I debated about signing up for this for quite a while. I should have trusted my gut. DO NOT DO IT!!!

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    Customer ServiceCoverageSales & MarketingPunctuality & SpeedOnline & AppStaff

    Reviewed May 9, 2023

    I have joined Calibrate a little over one year ago and have very much enjoyed the program and the results obtained, however, I have experienced difficulties in getting the medication - there is always an issue with the insurance, the doctor's approval and therefore, I have abruptly interrupted the treatment on several occasions.

    Communicating with Calibrate team is almost an impossible mission - the only way to reach out to them is via the app chat - you send them a message and it takes 2 to 3 days minimum for them to reply back to you. The coach is not a great help either, when it comes to medication matters. It can be extremely frustrating for the patient not getting the answers and the guidance from the Calibrate nurses and doctors since it takes them a long time to reply to your message.

    I have tried calling them in the past without success.

    Again, the program is good, and the results are also good, but they need to focus on the communication. They need to be available to the patients and have a more effective communication. It is unacceptable to have to wait 2 or 3 days to get an answer. I am currently waiting for an answer from them as to the approval of my medications. I have been out of the medication for 5 weeks now - in fact I have just renewed my plan and I am hoping to get an answer ASAP if not, I will cancel my plan.

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    Customer ServiceCoveragePriceHonesty & Transparency

    Reviewed May 9, 2023

    Honestly, they had my insurance info from day one. They would’ve known that my insurance would not cover any of these medications - so honestly, they should never have let me get to the point of evening having a doctor's appt which alone costs $250. Despite prior auths at they claim take a while, all they had to do was call my insurance company like I finally ended up doing, and ask if any of these meds would be covered for weight loss as I do not have diabetes.

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    Customer ServiceCoverageTechSales & MarketingPriceRefunds & PayoutsFollow-Through

    Reviewed May 9, 2023

    I have been requesting a refund from the program because Calibrate was unable to provide a low cost GLP-1 within the 90 day period as advertised and promised. They have completely ghosted me and zero communication. I will now turn to the BBB and see if I can get them involved to get my refund. This company is not sustainable as is. ALL insurance providers are declining GLP-1 medications.

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    Calibrate
    Response from Calibrate

    Hi Suzy, we are terribly sorry you've had a disappointing experience. This is not the experience we wish to provide for our members. We are glad to see a member of our team reached out to provide resolution.

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    Customer ServiceStaff

    Reviewed May 5, 2023

    I started with Calibrate in August 2022. While the coaching is great the rest of the process is nothing but a headache. They prescribed medication that I haven't been able to get filled since January (it's now May). I left several messages and nobody is getting back to me. Horrible customer service. I had labs done about a month ago and nobody has contacted me regarding the results. I finally had to get my primary dr involved and get me the prescription. Thankfully he was happy to help but said for the money I am paying they really should be the ones handling this and tracking the progress. So unfortunately, due to the ridiculous customer service I would not recommend this company. Find another company that actually cares about their customers' health.

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    Customer ServiceSales & MarketingPricePunctuality & SpeedOnline & AppRefunds & Payouts

    Reviewed May 2, 2023

    Was very excited to join Calibrate and it started great. Met with doctor after I got my labs. Got me started on ** right away. Then the trouble began. Kept getting messages that GLP1 was approved. Found out it was approved at 100% cost to ME - $1600+ a month. Also, it is almost 90 days out from start and they have yet to schedule me with a coach. What the heck am I paying for? There is no good way to reach them, they do not respond to messages on the app and I am ready to call an attorney. The day I hit the 90 day (their guarantee or money back timeline), I will be calling one.

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    Customer ServiceCoverageSales & MarketingPricePunctuality & SpeedOnline & AppStaffValue

    Reviewed May 1, 2023

    I signed up with Calibrate about 3 months ago and my insurance company granted an authorization for **, 0.25mg/1.5 ml pen. Unfortunately the maker of ** no longer makes the 1.5 ml pen and I was told by PillPack that Calibrate would need to request another insurance prior authorization for me to get the 3 ml pen. I relayed this to Calibrate via the customer care app and on the 17th of March, they responded by saying that my request had been sent to their medical team. To this date, no new prior authorization request has been sent to my insurance company so I have decided to cancel the service. I have sent two cancellation requests in via the email that Calibrate provided and I have reached out via the app but have heard NOTHING.

    The premise behind Calibrate is a good one but they clearly cannot execute the customer service or product delivery aspect of this. I am recommending that my wife cancel the service and we’ll instead see if our PCP can assist. In the meantime, I need Calibrate to cancel my service. The coaching isn’t worth the money and I’d already lost 30 lbs. on my own by following the DASH diet and working out; I’d hoped the GLP1 would speed my progress up some… Wouldn’t recommend this service.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed April 29, 2023

    I have used every line of communication possible with this company and can’t get an answer. I signed up for the program and was told that I would get my lab orders within 48 hours. It’s going on 2 weeks with no answer. I have an appointment with a Calibrate doctor on May 18 that requires blood work results. I can’t get the orders for the testing but I’ll be charged for the doctor visit. I should’ve believed all of the reviews about the poor customer service. I just want to start the program but can’t get any help. I’m very disappointed.

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    Customer ServiceCoverageSales & MarketingPriceRefunds & PayoutsCommunication

    Reviewed April 23, 2023

    I was initially so excited to start the Calibrate weight loss program, thinking that I might finally be successful in shedding this extra weight. At more than 90 days from my initial virtual doctor's meeting during which my lab work was reviewed, etc., I have been prescribed **, but only immediately after I complained to the coach of my disappointment of no progress on medication and little to no communication, and when messages are acknowledged (as there is no other way to communicate with Calibrate) the replies are “canned”, wholly unresponsive to the message.

    In fact, I learned that a more desirable medication was available through my insurance, and although the cost is more than $25, I was not given the opportunity to pay out-of-pocket. I have requested the other medication, indicating that I have verified my cost and agree to pay but it is now 7 days and I have yet to receive a reply. It will soon be 5 months since I started /paid Calibrate in full. That balloon of optimism has certainly deflated and I feel scammed.

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    Verified purchase
    Customer ServiceCoverageTechRefunds & Payouts

    Reviewed April 17, 2023

    I signed up for Calibrate based on their marketing materials saying that they would diligently pursue getting GLP-1 medication covered by insurance, that over 95% of their customers got GLP-1 medication covered by insurance, and if they couldn't get it covered by insurance within 90 days of the medical visit they would give a full refund (less $250). It's now been 117 days since my medical visit, and (no surprise here) my insurance company declined coverage. Several weeks ago when I requested the refund they just stopped responding. I'm giving them a little more time before trying small claims court. Just want others to know that Calibrate violates its contracts and isn't trustworthy.

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    Response from Calibrate

    Hi Jason, we are terribly sorry to hear you've had a frustrating experience. This is not the experience we wish to provide for our members. We are glad to see that members of our team reached out to provide resolution.

    Customer ServiceContract & TermsCoveragePricePunctuality & SpeedStaff

    Reviewed April 6, 2023

    I joined Calibrate to help lose some weight as I’m post partum and unable to shed any weight. I thought the program covered the cost of medication. Some insurances cover and some don’t. If your insurance doesn’t cover, it’s 500-1300 a month just for the medication not including Calibrate program. After I signed up to this day one month later I never received a lab order. Ever. You cannot start the program without labs. I emailed multiple times and still nothing so I decided to cancel. I finally emailed to cancel due to no ability to call. Still no replies. Three weeks in I get sent a box to jumpstart but still no labs. I sent the box back and have been asking to cancel. I was just told I would still be charged 250$ for just pushing sign up Even though no one replies to my emails and still no lab order. I would check with insurance first to make sure you can afford the meds then if you lock go be ready for terrible customer service and a 200$ plus fee for alien magic.

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    Customer ServiceOnline & App

    Reviewed April 4, 2023

    I participated in almost a complete year of the Calibrate program and would not recommend. Their coaching is great but they are weeks out on responding to medical needs or customer service needs. Took nearly a month to get a response from their medical team when I was having issues with the medication. This is a serious medical problem. I reached out through their app regarding my concerns and it took nearly a month for them to respond to my concerns. Even though the program and medication is good for weight loss, it does not make up for very poor customer service. Especially when investing hundreds of dollars. I suggest you look at other weight loss programs.

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    Customer ServiceCoverageSales & MarketingPunctuality & SpeedOnline & AppRefunds & Payouts

    Reviewed March 27, 2023

    I started the program in November 2022, followed the requirements, met with a doctor, got blood work, and paid the fee. For several months I hear nothing then I had a meeting with my coach and she told me to drink more water, which. I drink 140 oz a day and start walking around my house more. I already walk 3 to 6 miles a day, box and do yoga. I get advice from her on how to eat better but it is all the same info I have been told for years by a dietician. It has been almost 5 months and no GLP-1. I waited for Amazon Pill Pack and had to call them after 3 months only to find out they canceled my prescription since they could not get the medication. Now I have been dealing with a new doctor and being told my insurance will not cover the medication.

    I tried to cancel the membership but was told I could not receive a refund if I canceled!!!! There is no contact phone number to call, you have to post in the app. The response time is days. When I do get a reply, they comment on how they are sorry I have not received my refill and when was my last dose of medication. They have no idea I have not even taken the first dose. I have gained weight and not lost an ounce. I paid $1700 for this! I have gotten nothing and will not receive a refund.

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    Customer ServiceSales & MarketingOnline & AppRefunds & PayoutsStaffTimeliness

    Reviewed March 21, 2023

    This company is running a scam. They don't give medication, don't respond to messages in the app, the app doesn't send out appropriate notifications, the staff doesn't communicate internally with processing messages and they do not hold themselves accountable to their advertised refund. My app stopped sending me notifications for meetings, the company ignored my request for a new coach, and I haven't received the advertised glp-1 medication since October (it's March) and I also had an 8 week gap in medication before that because the physician delayed doing a prior authorization and my messages went weeks with no response. Go to a competitor like found or ro, do not waste your time or sanity on this shifty product, untrained staff and faulty app. I hope this company fails instead of continuing to scam customers.

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    CoverageTechPunctuality & SpeedRefunds & PayoutsStaffRatesTransparency

    Reviewed March 16, 2023

    I was so excited for the program and had read good things about it and ended up deciding to try this one out over a couple others that made the top of my list. First, my Doctor was great. It took several weeks to get an appointment with her, but she was kind and patient and explained things well. She told me what medication she recommended, also advised me it might take a few weeks to get a medication, but any of a certain type would likely work well for me. I was totally fine with that. I then started meeting with my coach and she was also great. Had it just been a rating for the people, I would have rated this much higher. But then it got to the support team and the medication. They took such a long time that the year ended and my main insurance changed.

    I immediately told them about it, though my prescription coverage was the same, and I gave them all the information just in case. Reminder, in theory the information and insurance they needed did not change. I then waited a few weeks. It had been a while with still no medication so my coach told me to reach out and get a status. Several days later I got a very standard message that said it generally takes 6-8 weeks to get medication. Note, at this point it was almost 8 weeks. HOWEVER, a couple weeks later I get a message from support saying that they noticed my old insurance changed, so I reminded them that it did and I told them about the updates and submitted everything. They had me submit everything again, so I did.

    Then a few days later, they came back and ask me more questions. At this point it's been almost 3 months. A week later, I asked for an ETA again. I then received an automated message about the 6-8 weeks and a refund after 90 days. At this point, it's been over 90 days, I'm still waiting on an ETA and that was 5 days ago. I'm going to request a refund and switch to something different. I can't be waiting this long each time I need medication (once I do finally get it). Also, I've checked my prescription insurance website and there is absolutely nothing about a preauthorization being requested yet. It's ridiculous to have to wait this long.

    I have a ** sounding name so sometimes I wonder if they pushed me to the end of a list because they thought I wouldn't complain. Regardless, the experience has been disappointing and even while following everything in the program I have actually gained 3 pounds from where I started. It really doesn't work without the medication. I would highly NOT recommend them, and if I could go back, I would have chosen Sequence or Mochi instead.

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    Customer ServiceSales & MarketingOnline & AppRates

    Reviewed March 15, 2023

    I started the program, got the blood work done and was prescribed ** in my meeting with my doctor. Then I had a meeting with my coach and she told me to drink more water. It has been almost 3 months and no GLP-1. You can't talk to a live person, you have to post in the app and the response rate is irritating! It is ridiculous to have paid $1600 for this!

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    Response from Calibrate

    Hi Tiffany, we are so sorry to hear you had a frustrating experience. This is not the experience we wish to provide for our members. We are working hard to make improvements to medication and response wait times, but we realize we missed the mark on delivering the experience you deserve. We are glad to see members of our team reached out to provide resolution.

    Customer ServiceCoveragePricePunctuality & SpeedRefunds & PayoutsStaffRatesTransparencyTimelinessValueFollow-ThroughHonesty & Transparency

    Reviewed March 14, 2023

    Updated on 04/27/2023: I joined in February and have nothing but issues all the way. It took me writing a review on here to even get someone to help with the first issues. Since the 13th of March I have been trying to get help with putting my account on medical pause. I was hospitalized earlier this month and my Doctor said I needed to stop this program until after surgery and cleared of all medical from him. Well no surprise no help from Calibrate. If you do get a response to your text (that is the only way you can communicate with them) it says they will flag the appropriate team best equipped to assist. Not only do they ignore your request for help they are dishonest about the prescription portion of the program.

    My insurance has denied all the prescriptions unless I want to pay out of pocket the cost which can be $1000 per month. I am so totally frustrated with this entire company. They are very quick to take your money over $1600 but they do nothing to help you. The coach is nice but does not provide any more help than what I already know and you only get 15 minutes with the coach twice a month. I want to cancel and get my money back but I am worried as I have read many other reviews where clients have the same issues and have no luck getting their money back. Warning DO NOT JOIN THIS COMPANY unless you want to be screwed.

    Original Review: So unhappy so far. Waited a month after signing up to get my Dr and Coach Zoom call. Dr. said would call in prescription and Pill Pack would contact me in a day or two. After 7 days I called Pill Pack and they said Dr. did not complete the prescription and I needed to reach back out to them to get it completed. I did this via text as that is the only way you are allowed to communicate with Calibrate and it has been 6 days and still no help. They are very quick to take your money but never there to help.

    I had questions in the beginning regarding an email received about the lab work that my Insurance would not cover it because HMO so I emailed right back with questions on how to handle that and as of today 6 weeks later no one has replied to my email. I did find a way to get my labs done myself and submitted them successfully, but it was a very stressful situation because there was no help from Calibrate. It does have some good features but not worth the money or the stress it is causing that is really not good for my health. It is also a joke they tell you that you could pay as little as $25 a month for the prescription but that is not true and if it is there is months you would pay full price before that could even be a thought.

    I have noticed that all the reviews on here that are saying someone had trouble there is no response from Calibrate, they only respond to the positive reviews. They really lack in the customer service part and string you along and do not answer your questions and tell you, you will get medication but then do not follow through with it. I am very disappointed and hope I can get a refund as this is not what I signed up for.

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    Response from Calibrate

    Hi Virginia, we are incredibly sorry that you’ve had a disappointing experience. We are working hard to make improvements to medication and response wait times, but we realize we missed the mark on delivering the experience you deserve. We are glad to see that our team has been able to find a resolution for you.

    Verified purchase
    Customer ServiceCoverageTechPunctuality & SpeedRefunds & PayoutsStaff

    Reviewed March 12, 2023

    I signed up for Calibrate in November 2022. It took several weeks to have an appointment with the doctor and the coach. Both the doctor and the coach were knowledgeable and kind. Since the first meeting with my coach I have met were her every 2 weeks. She is supportive and encouraging. My unhappiness with the program is related to medication management. A month after signing g up for the program I emailed the insurance/prior authorization dept with a copy of the rules my insurance company follows regarding weight loss medications. The only medication my insurance will approve for weight loss is **. The information sheet was very clear about that.

    In addition, my lab results indicated that my blood sugar is in a great range, meaning there isn’t even a small concern about diabetes. Based on this information, it would seem to make sense that Calibrate would seek prior authorization for ** for weight loss. Instead, they submitted a prior authorization for **. Which was of course denied. I am now three months from my first appointment and still do not have a medication prescribed. At 3 months (90 days), a refund can be requested if a medication has not been found and prescribed. I requested my refund today. I recently spoke to my family physician who is willing to write a prior authorization for **.

    I enjoyed the coaching side of this program, but I question the overall management of the program when blatantly erroneous choices are made, such as with the prior authorization Calibrate sent to my insurer. I recommend that individuals try to work with their primary care provider as a first step. Companies like Calibrate may be a second option, but expect that their service may be lacking.

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    Response from Calibrate

    Hi Tina, we are incredibly sorry that you’ve had a disappointing experience. We are working hard to make improvements to medication and response wait times, but we realize we missed the mark on delivering the experience you deserve. We are glad to see that members of our team reached out to provide resolution.

    Customer ServicePunctuality & Speed

    Reviewed March 11, 2023

    Initial experience was very good, doctors appointment and labs were great. Now 75 days in and no meds or communication about pre-auth. Any time I leave message in app, takes days to receive response. App is the only way to communicate, app is very user unfriendly but they just sent an email that app will be upgraded soon. I wanted to love this experience and what it could do, but customer service is nonexistent after first couple days. I’ve responded immediately after they leave a message in app and it still takes days for them to get back with a nonresponse.

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    Customer ServicePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed March 8, 2023

    I had very high hopes for this program, and on the surface it seemed like a good program… They have an app, they send you a scale, you meet with a doctor virtually, they have coaching… All things that sound like they would be great… What they don’t tell you is it takes 4 to 6 days to hear from anybody when you ask a question… They give you some trainings on what to do virtually which is nice… But they make the assumption that they’ve provided medication… It took 27 days to get an appointment with a doctor… I have to say I enjoyed the appointment with the doctor however, everything is cookie-cutter and not customized to me…

    I’ve gotten notices that my medication was in the mail and then when I asked about it almost 2 weeks later, I heard that I didn’t qualify for that medication… In the meantime, I think I followed up 6-7 times about the status of GLP-1 medication… I’m convinced that they didn’t do anything for me for over 60 days… until I followed up…. At 91 days after my appointment with the doctor, 120 days since I paid $1649… And I followed up again because I had received nothing.. They said these things take time… At that point I asked for a refund because I had received nothing from them…

    I did participate in the coaching sessions… These were 3 to 5 minutes and not helpful… I actually gained weight on this program because for four months I tracked things like ”how do you feel when you eat that”, “are you taking your training?”, “are you prepping for your reset”… I would’ve expected that I would’ve actually been logging my food, which could help the coach tell me where I making mistakes, but they didn’t look at anything or provide any feedback… On the plus side at 91 days… And waiting for five days for them to respond to me… I did get my refund less $250

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    Customer ServicePricePunctuality & SpeedStaffRatesValue

    Reviewed Feb. 27, 2023

    Literally the worst customer service I have ever experienced. I have been in the program for 2 months, and despite the doctor telling me at my initial appointment I needed medications, nothing has been filled. You spend the money to see the doctor, get diagnosed and then there is no follow up. They do not answer any inquires anymore. Initially they care about you, but once you're in the only support you get is from your coach. The coaching is nice, but in my opinion not worth the money. This program interested me because of the added medical support, but the medical side is seriously lacking. Track your weight and eat less sugar and carbs, you will lose 10-15 lbs and you won't need to spend over a thousand dollars on this program for coaching telling you to do it.

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    Customer ServicePriceRefunds & PayoutsStaffTransparencyCommunicationValue

    Reviewed Feb. 25, 2023

    Updated on 06/30/2023: DON’T do it!!!! I began Calibrate in June 2022. It started great. Doctor feedback was helpful and I was thrilled. As time went on, it was terrible. I ran out of meds more than once because I could not get the team to call in my prescription. Twice I was off cold turkey during the program. I was originally advised that you need to pulse off the meds. I did lose 15 pounds, which ** is known for but had I had medical support it may have been better. As I approached the end of my year I sent multiple requests for my end of program labs. Note that this is part of the program, yet after 3 support tickets and a discussion with my advisor I was told it would be ordered, but it never was.

    Now I’m told to go to my primary doctor. For the third time I was dropped from medication cold turkey and now they are saying that it’s fine to not pulse off. Please be careful. This program is clunky and definitely not worth the money. Go to your primary doctor. Buy a book on nutrition... There is nothing in this program that you can’t get on your own. Weight Watcher support is much better than the bi-weekly coaching sessions. STOP considering this program.

    Original Review: I started this program in June with high hopes. Great doctor visit and a nice support person to meet bi-weekly. My second set of labs were taken and sent on 1/11 and the team will not respond. My support person has flagged the request and still nothing. I am out of medication- cold turkey. I have made my best effort to get someone to communicate. Now I am looking to hire a lawyer to get a refund for the balance of the program. In the end….choose a different program. I believe Calibrate is struggling to find doctors and nurses. No communication other than the automated response is never a good sign.

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    Customer ServicePunctuality & SpeedOnline & AppRefunds & PayoutsStaffTimeliness

    Reviewed Feb. 23, 2023

    Things to be aware of:

    1. They do not have a customer service department. The only way to communicate is through their app with a chatbot (not a real person) and via their hello@calibrate.com email address. Through both, I found on average the reply takes anywhere from 4-6 days. I'm not even certain that a bot isn't answering the email address too. There is literally no phone number to call.

    2. Re-scheduling is a nightmare. If life gets in the way and you need to cancel and reschedule coaching or a doctor appointment, expect 10 business days before someone follows up to help you reschedule. There is no app capability to reschedule appointments.

    3. Don't use Amazon PillPack. They prefer and will refer you to Amazon Pillpack. The doctor called in a ** prescription on February 13th to Pillpack. My order still has not shipped as of February 23rd, and they are telling me to expect it no earlier than March 10th. ** is a common drug that if you fill at your local pharmacy you will be able to pick up in 1 hour- with Amazon its going to be one month to get meds.

    In reality, you can probably get a GLP from your family practice doctor if you meet the BMI requirements or the pre-existing condition requirements. You probably don't need Calibrate at all. The model they prescribe is a valid one, slowly ramp you up on the meds, once you reach desired weight, then they slowly ramp you down. In the meantime, the coaching helps you make better food choices and teaches you mindful eating. You can probably do all of that without paying $1600/year to Calibrate to get treated poorly because their customer service model is flawed. I recently emailed to ask for a refund since they have a money back guarantee. That was a week ago and no response.

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    Response from Calibrate

    Hi Melanie, we are so sorry to hear you had a frustrating experience. This is not the experience we wish to provide for our members. We are working hard to improve medication and response wait times, but we realize we missed the mark on delivering the experience you deserve. We are glad to see that members of our team reached out to provide resolution.

    Customer ServiceSales & Marketing

    Reviewed Feb. 22, 2023

    I had my doctor visit via ZOOM in Nov of 2022, as of Feb 22, 2023, Calibrate has not provided me with the medication they prescribe me, nor the prescription they said they wrote. They do not answer their phones, online chat or emails. I wasted $100's on this program. It is a scam!

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    Customer ServiceOnline & AppBilling

    Reviewed Feb. 16, 2023

    After I signed up and met with the doctor (3 weeks after signing up), I still hadn't received my prescriptions even though one was supposed to be immediately filled through their pharmacy. Nothing was set up on the pharmacy side when I called in and Calibrate's "dedicated support" would go a literal week without responding to my inquiries, then would not respond to my actual problem. They were not able to actually tell me what my prescriptions were and essentially treated me like an idiot when I was asking very basic questions that they would not answer. I finally tried to cancel via email (as stated on their website) and have still not received a response after 4 days. This is a fraudulent program and I have since reported this to the FTC, NY state attorney consumer affairs, and the payment source I used for the membership.

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    Customer ServiceSales & MarketingPricePunctuality & SpeedOnline & AppRefunds & PayoutsMaintenanceStaffFollow-ThroughHonesty & Transparency

    Reviewed Feb. 14, 2023

    I can’t say enough good things about my coach, Bertha, but I can say were it not for her, Calibrate would have been much less effective for me and the experience very negative. She not only encouraged me and helped me feel positive in both good and tough times, she helped address failures in the calibrate system that as far as I could see were out of her control. I’ve been extremely frustrated by the failures in medication delivery, the unreliable responses by the medical team and many broken calibrate promises. Not only were my medications late to start but there was a two month lapse in the middle and later again and now as I near the end of my program.

    Bertha helped me stay focused on the positive things I could control and reached out to calibrate to address issues with which I had failed in many attempts to solve using the app. I didn’t have orders for my six month labs and while the medical team at calibrate didn’t care to correct, Bertha was concerned and offered to help but in all honesty I just didn't find the medical aspect of the program worth my time anymore. But Bertha- was always positive and without her role in the program I would have requested the partial refund and “called it a day”.

    I won’t re-enroll in calibrate because they can’t seem to deliver. For what it’s worth I’d lost the same amount of weight tracking on Noom - the medication while unreliable was helpful with appetite issues but not nearly as impactful as having a coach to encourage and support me. Bertha helped identify goals and found ways to highlight progress that inspired me to continue my journey. Calibrate teaches the personal approach to weight loss is important and that we each have unique needs - yet my coach was the only personal aspect of my program. She was the best part of my program; the most effective and reliable part of my program.

    Bertha is very skilled in her communication processes; she is direct when need be but gentle. She is dedicated to finding progress and building upon it. She didn’t allow my negative experiences with calibrate to interfere in my health goals and as a result - and without a doubt - my success in the program is a credit to Bertha, not to medication, medical oversight or even educational material. Life changes are hard - and are easier when support is available. The medication was never meant to be a permanent solution - so the behavioral changes are what makes weight loss viable. Bertha was instrumental in helping me find and maintain consistent changes for a healthier life. Learning I “cannot pour from an empty cup” and to hear someone tell me so was very impactful in changing behaviors that while helped others was destroying me.

    It has been a journey and having Bertha along the way is why my journey has been and will continue to be successful. Bertha is what set calibrate apart from Noom. The failed delivery of medications in a timely, reliable manner caused great stress; the failures to follow through in 6month lab work demonstrated Calibrate's devotion to profit at the expense of people. Obviously a healthcare company cannot survive long on the profit over people prioritization process.

    I strongly encourage Calibrate to spend time discussing her unique approach with Bertha. As a CEO and RN - I am familiar with both business and the business of healthcare - profitability is important but so is addressing your customer's concerns in a fair and timely manner. Bertha was the only professional among the calibrate team to give prompt, personal and professional support. She would be excellent training others, not just other coaches but your medical team members as well. Use her to help solve issues that your clients have with your program. Weight loss is deeply personal and a difficult struggle. Apps and a slow or non responsive staff will cost you retention and referrals. Bertha seems to instinctively know how to stop “the cuts from bleeding”. Mistakes happen but she can help your company prosper by helping your retain and gain those valuable referrals.

    Finally, I do believe in giving recognition when and where it is warranted. And in this case the only thing I can do is write the review and recommend Bertha be rewarded for her stellar performance. If there are other options to recognize Bertha, please let me know. I hope she finds great joy and satisfaction in her her career with Calibrate. They certainly need more like her.

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    Response from Calibrate

    Hi Tami, thank you for taking the time to provide feedback. We’re thrilled to hear you’re having a positive experience with our 1:1 biweekly coaching. We are working hard to make improvements to medication and response wait times, and we appreciate you being in it together with us.

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    Customer Service

    Reviewed Feb. 13, 2023

    I am happy with the support I received in the beginning of the program and with my personal coach, but not happy with the lack of timely responses to medical questions and the attention paid to my prescriptions and needs.

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    Staff

    Reviewed Feb. 13, 2023

    With coach Natalie's help, I lost almost 15% of my body weight over a year. She really listened to my concerns and had a lot of practical suggestions. I highly recommend her and I recommend Calibrate too (now that they seem to have their medication stuff fixed).

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    Response from Calibrate

    Hi Jodi, thank you so much for taking the time to share your feedback. We are so happy to hear you are enjoying the coaching element of our program.

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    Staff

    Reviewed Feb. 12, 2023

    I am halfway through the Calibrate program and am so thankful that I took this opportunity to improve my health. The program is well organized. The every other week coaching and the education have greatly helped me with meeting goals. The calibrate team has gone above and beyond at looking at all of the components that will help their clients be successful.

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    Response from Calibrate

    Hi Rachel, we are so happy to hear you're loving Calibrate. Thank you for being in it together with us.

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    Staff

    Reviewed Feb. 10, 2023

    I never thought I would be writing a review about my experiences with a diet program, but then I never thought I would successfully lose over 15% of my body weight in just over 6 months. Like so many others, I have successfully lost weight on other diet programs only to gain it back. The thing that attracted me to the Calibrate program is that it is medically-supervised and backed my the latest scientific and medical research on weight loss, and it incorporates video coaching with truly game-changing medications that, so far for me at least, have had little or no side effects.

    My first virtual session was with a physician, and she reviewed my pre-diet lab results with me before designing a medication regimen tailored specifically to me. I meet virtually with my coach every two weeks for education, support and encouragement. She is never judgmental but instead helps me set realistic and challenging goals. With another 5 months of coaching and educational support remaining in my program, I am confident that I finally have the tools and support to make my diet and lifestyle changes permanent. I recommend Calibrate wholeheartedly to anyone struggling to lose weight and keep it off.

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    Response from Calibrate

    Hi Scot, thank you for taking the time to provide such thoughtful feedback. We are grateful to have you as part of the Calibrate community.

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    Customer ServiceCoveragePunctuality & SpeedStaffTransparencyTimeliness

    Reviewed Feb. 10, 2023

    My experience was overall quite poor with Calibrate. In the beginning, there was optimism as the medical team seem to be responsive and successful at getting my medications to me, but from that point forward, it was all downhill. While there is a wealth of useful information within the Calibrate program, there is very little that the program itself does to be responsible to the patient. I found myself several times facing obvious setbacks in my weight loss goals, and while my coach was very personable, I don't feel that she was good at really pushing me or helping me understand things that I never thought of before, encouraging or even when necessary, criticizing.

    It was obvious midway through the program that I was not on track to meet the 10% weight loss goal, yet it seemed that in order to make things easier, we just went through the meetings as if everything was going well. While I understand that the responsibility is ultimately mine to adhere to the program, I think of the term of "coach" as someone who pushes you, and calls you out when you're not doing right, and for a lack of a better term, helps you recalibrate your efforts.

    Despite that, my biggest frustration is the total lack of responsibility that the staff, specifically the medical team, show toward the patient. As you might be able to see from my history, I had tried several times to reach out to the medical team for issues or questions about my prescription medications. I spent countless hours on the phone with my insurance and my pharmacy to work out getting my prescription changed, and in every case, the wait was always on the Calibrate medical team.

    The insurance would insist that they were simply waiting for a form to be sent back to them, and they would even go the extra mile to reach out directly to the doctor, but they would consistently tell me that they received no response. For weeks I would send updates in the medical channel advising them that the insurance was still waiting to hear back from them, yet even I would not receive a response from the medical team. This went on until the very end. A simple question about having a refill sent to my pharmacy so that I have enough medication to last me until I see my primary care physician has gone on for nearly a week without a response.

    At this point, I can't even get someone to answer the phone. I can only leave a message, and no one reaches back out to me. It just seems like the program has no accountability. I recall receiving several emails throughout the past year from Calibrate acknowledging their shortfalls when it comes to their customer support, and their promise to do better. But I have to say, it's actually gotten significantly worse. I would never recommend this program to anybody for that reason alone.

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    Response from Calibrate

    Hi Nathan, we are so sorry to hear you had a frustrating experience. This is not the experience we wish to provide for our members. We are working hard to make improvements to medication and response wait times, but we realize we missed the mark on delivering the experience you deserve. We are glad to see that members of our team reached out to provide resolution, and we will make sure to share your feedback with our respective teams.

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    CoverageStaff

    Reviewed Feb. 9, 2023

    I highly recommend Calibrate. The program is comprehensive, covering food, exercise, sleep and stress. I meet with a coach every other week, and she has been helpful. I have lost 65 pounds in ten months time. I am about to start a second year to make sure the good habits stick. The medication aspect has been helpful in moving me through plateaus, but there is so much more to it than meds. I wasn’t on meds until five months in and I was losing weight without it. The meds gave me a boost, but I credit my coach and the Calibrate plan for most of the success.

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    Response from Calibrate

    Hi Patti, we are so happy to hear you’re enjoying your 1:1 biweekly coaching sessions and learning from our Four Pillars of Metabolic Health: food, sleep, exercise, and emotional health. We appreciate you taking the time to share your experience.

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    Contract & TermsCoverageSales & MarketingPriceRefunds & Payouts

    Reviewed Feb. 8, 2023

    Shortly after paying the $1,649, they said I could not get the GLP-1 medication. To quote their own ad and plan agreement, "It includes doctor-prescribed GLP-1 medication". Nowhere in their program verbiage does it say that you are required to have Type II Diabetes in order to receive GLP-1. They said their fee is not covered by their Calibrate Guarantee so I will receive no refund. If you don't have Type II Diabetes, you're going to pay $1,649 for 15-minute coaching sessions.

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    Staff

    Reviewed Feb. 8, 2023

    I am submitting this review in hopes of further recognition for Coach Meredith P. She has been my coach for the past year and has been an absolute Angel and Lifesaver! I attribute much of my success to her coaching, as she is absolutely fantastic at both listening with empathy and at articulating the goals that will best resonate with me. Her coaching was never formulaic or “one size fits all”; I always felt like I had her whole attention and focus. I couldn’t have asked for a better coach on my journey to better health. She’s the reason that I joined the Masters Program, so I will be sad to lose her as a coach in the upcoming year. She’s wonderful and deserves recognition for her superior skills. I don’t know if Calibrate has coaching awards, but if so, I’m a satisfied client who would like to nominate Meredith P for Coach of the Year!

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    Response from Calibrate

    Hi Lara, we are delighted to hear that you’re enjoying our 1:1 biweekly coaching and having a positive experience with our program. We appreciate you taking the time to provide feedback.

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    Customer ServiceRefunds & PayoutsStaff

    Reviewed Feb. 7, 2023

    My Coach Elizabeth has been a true gift. She is patient, kind, supportive, yet held me accountable. Her advice and support has been remarkable. The Support side and medication sides have been abysmal, and caused significant health issues and expense for me. I finally went out of pocket and saw another dr and got a prescription on my own after months of failures by Calibrate to respond or help me. If not for Elizabeth, I would have filed a complaint with the State. But she advocated for me, and helped me navigate it all. She is the best representative your company could ever have.

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    CoveragePriceStaff

    Reviewed Feb. 6, 2023

    I've just concluded my first year with Calibrate and enjoyed the process so much that I've signed up for a second year. When I started the program my first goal was to drink water. I still remember this seeming like such an absurd goal. It was far too small of a goal. However, it was the start of a year of making small, incremental changes that I was able to incorporate into my routine and have managed to stick with.

    I'm used to taking on big challenges like marathons, Ironman, and similar intense events. But I've always struggled with my weight. After having a heart stent placed at the beginning of the pandemic I took my health more seriously. I even lost a lot of weight at first, but I put it all back on. My primary care doctor talked to me about Ozempic to help me lose weight because I was struggling to make progress. It wasn't affordable on my insurance plan, but then I found Calibrate. I was drawn to the additional guidance offered and decided to give it a try. Although I didn't quite meet my weight loss goal, mostly because the mail order pharmacy I'm required to purchase from was persistently out of stock of Ozempic, I've gained valuable tools to help me maintain weight loss and continue this journey.

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    Response from Calibrate

    Hi Nic, we really appreciate you taking the time to share your experience with Calibrate. We are so happy to hear that you’ve continued with Calibrate Masters.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 6, 2023

    Calibrate is a success program in that the goals that were set by me were achieved through the collaborative effort of the Calibrate team and me. Overall, the program is very high quality and very educational; by referring others, you will have contributed to helping them move towards healthy living. Those whom I recommended Calibrate to have thanked me. The one area in which Calibrate needs improvement on is prompt communication and timely filling of prescriptions. I hope that this is something that is being resolved within their ranks.

    I lost 25lbs in a healthy and safe manner that I believe can be maintained considering the changes that I made due to the educational and motivational components (including coaching). Nevertheless, I am continuing with Calibrate because I have reset further goals for health, fitness, and weight loss and Calibrate can assist me with (including medication) these new goals as long as their prescriptions are not interrupted nor delayed. I highly recommend Calibrate.

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    Response from Calibrate

    Hi Vincent, thank you for taking the time to provide feedback. We’re thrilled to hear you’re having a positive experience with our program. We are working hard to make improvements to medication and response wait times, and we appreciate you being in it together with us.

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    Customer ServicePriceStaffRatesCommunication

    Reviewed Feb. 6, 2023

    My coach was the best part about the program. She was very informative, great support system and the only reason I didn’t quit the program. The lack of communication, only speaking to a doctor once in 12 months, the terrible customer service is the reason why I’m not doing the master program. A program like Calibrate people will come up with a lot of questions along the way and there should be a phone number for people to call. This is a life altering program and 15 minutes twice a week isn’t enough. I don’t think the price is worth what you receive, it would be if members had more face time with doctors and a customer service number to call.

    I will say I am happy with my results despite the months of being off the medication, I can attest that my coach played a big roll in keeping me focused when other parts of the program were failing me. I understand that you can lose weight without medication but it was promised to be included in the price of the program so when it was disrupted multiple times throughout the year and lack of communication of getting back on track with it was a big hiccup that I feel Calibrate needs to work on. Despite the challenges, I’m grateful for my coach and the new found knowledge I have gained throughout the lessons and speaking to her about them. She was amazing!!

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    Rates

    Reviewed Feb. 6, 2023

    Having my coach really made a difference in my success. Elizabeth was always interested in my journey and had the best advice for me. I went through some outside trauma in my personal life and Elizabeth was so compassionate and supportive of this as well. I’m thankful for her and will miss her when I graduate to Masters.

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    Response from Calibrate

    Hi Tammy, we are so happy to hear that you’re enjoying our 1:1 biweekly coaching. We appreciate you taking the time to share your experience.

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    Staff

    Reviewed Feb. 6, 2023

    I’m overall happy with the program. I started at 262lbs to 215 lbs currently and still losing weight. I love the coaching visits, my coach gives great advice and encouragement at every step of the way. My doctors are always helpful and very knowledgeable about the medication.

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    Response from Calibrate

    Hi Thomas, we are thrilled to hear that you're enjoying the Calibrate program and your accountability coach! Thank you for taking the time to share your experience.

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    Reviewed Feb. 6, 2023

    I am so pleased with the Calibrate program. The combination of class & coaching set me up for success and I was supported with medication prescribed and monitored by a physician. 100% recommend this program if you’re committed to lifestyle change to improve your health and lose weight responsibly.

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    Response from Calibrate

    Hi Hollie, we are so happy to hear you’re having a positive experience with our Medical and Coaching teams. Thank you for taking the time to provide feedback.

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    Staff

    Reviewed Feb. 5, 2023

    Coach Elizabeth was literally the reason I have done so well. She always had great recipes handy when I needed ideas, and she most importantly taught me that being healthy and following my program was not about perfection each day, but allowing myself to not be perfect and making the best choice the next meal. I absolutely adore her, and I wish she was my coach in the Masters's Class.

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    Response from Calibrate

    Hi Lori, thank you so much for taking the time to share your feedback. We are so happy to hear you are enjoying the coaching element of our program.

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    Staff

    Reviewed Feb. 4, 2023

    This past year meeting with Maria has been amazing. She was always supportive, never judgmental and has taught me so much. She is an excellent coach and an amazing person and I very much appreciate all she has done for me!

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    Response from Calibrate

    Hi Amy, we are delighted to hear that you’re enjoying our 1:1 biweekly coaching and having a positive experience with our program. We appreciate you taking the time to provide feedback.

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    Reviewed Feb. 2, 2023

    I’ve lost 40 lbs and am feeling so much better. As a nurse, I see many people in my community struggle with weight and diabetes related health issues. I didn’t want to continue down the path towards disease. Calibrate gave offered me a way to jump start my journey toward a healthy weight and better habits.

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    Response from Calibrate

    Hi Erin, thank you for taking the time to share your experience with Calibrate. We are so happy to hear that you're enjoying our holistic program.

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    Staff

    Reviewed Feb. 2, 2023

    I could not be happier with my coaching experience with Holly **. The only wish I have is that I could have had more time with her. She is a supportive and knowledgeable coach. I cannot believe how lucky I was when I chose her!

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    Response from Calibrate

    Hi Kathleen, we are so happy to hear that you’re enjoying our 1:1 biweekly coaching. We appreciate you taking the time to share your experience.

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    Customer ServicePunctuality & SpeedStaffHonesty & Transparency

    Reviewed Feb. 1, 2023

    My doctor is essentially non existent. Every time I ask something it’s been a different face. Reply times on the support channel continue to be unacceptably slow. The program materials are ok and the continual cycling through the 4 pillars is good. But honestly there is nothing new there. The meds are amazing.

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    Staff

    Reviewed Feb. 1, 2023

    I feel like this is the best comprehensive program and I have tried many. Not only have I lost about 15% of my body weight, I have truly changed my lifestyle. Regular exercise has always been a challenge for me. Coach Madison and I worked together to find something I enjoy and can stick with. She has also helped me see how sleep is an important aspect of being healthier. I am very thankful for how Calibrate has improved my health and my ability to do more with my family!

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    Response from Calibrate

    Hi Brend, we are thrilled to hear that you're enjoying the Calibrate program and your accountability coach! Thank you for taking the time to share your experience.

    Customer ServiceCoverageSales & MarketingPriceOnline & AppMaintenanceResolutionFollow-Through

    Reviewed Feb. 1, 2023

    Signed up for Calibrate for my daughter the beginning of November 2022. Supplied them with blood results on Nov 9th. Doctor appt was canceled and took three weeks to reschedule. Continued trying to reach someone to know status. The app is a joke. You cannot get anyone to respond for 3 weeks if at all in many cases. Had to go to customer escalations three separate times only to be given broken promises. Then right before the 3 month mark (Feb 1st to be exact) they tell me insurance doesn’t cover meds and I can cancel. This was all done by an automated message. No name attached. Don’t do it! You can find local places much cheaper. They are only in the business to take your $250. Complete joke of a company.

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    Staff

    Reviewed Jan. 31, 2023

    I highly recommend Calibrate, I feel they have done a lot of research to find the best avenues to help me lose weight. They have not given up even it seems we have met a dead end. They have great material for me to help educate and keep me engaged. Also the trainer I have and talk to every other day is amazing I am so glad I signed up for their help and plan on a second year.

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    Response from Calibrate

    Hi Cathy, we really appreciate you taking the time to share your experience. We are so happy to hear that you're continuing with Calibrate Masters and that you'd recommend Calibrate. We're lucky to have you as part of the Calibrate community.

    Verified purchase

    Reviewed Jan. 31, 2023

    After spending nearly a year with the Calibrate program, I’ve lost over forty pounds. I didn’t think it was possible and it has had a positive life changing impact on my life. I’m 54 years old and was over 255lbs. I am now at 210lbs and continuing to lose weight. Calibrate provides the foundational tools you need to emotionally and physically deal with the root causes of being overweight.

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    Response from Calibrate

    Hi Michael, we are thrilled to hear that our holistic program is helping you achieve success. Thank you for taking the time to share your experience.

    Verified purchase
    Staff

    Reviewed Jan. 30, 2023

    My nutritional coach was exceptional! She was encouraging and helped me set goals I could achieve throughout the year, through job changes, surgeries and relocation across the country. It made a huge impact on my ability to succeed in the program.

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    Calibrate
    Response from Calibrate

    Hi Amy, thank you so much for taking the time to share your feedback. We are so happy to hear you are enjoying the coaching element of our program.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 30, 2023

    The program is easy to understand and gives you the tools to succeed now and later. I’m very happy and started the program and I’m excited to go forward. I can’t wait to continue to see the progress. I really enjoy the coaching sessions and learning from my coach!

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    Calibrate
    Response from Calibrate

    Hi Michael, we are delighted to hear that you’re enjoying our 1:1 biweekly coaching and having a positive experience with our program. We appreciate you taking the time to provide feedback.

    Customer ServiceCoveragePricePunctuality & SpeedStaffRatesTransparencyTimeliness

    Reviewed Jan. 29, 2023

    I joined Calibrate at beginning of January. I was told there would be a “Team of Insurance Navigator Specialists” to act as a liaison and to assist with getting the necessary medication approved by my insurance company. This is what originally attracted me to the program however per a recent update today from reaching out to my insurance company myself, calibrate has had zero contact with my insurance company since date of 01/04/23, which is a day after my initial online appointment with the Doctor.

    Calibrate filed a preauthorization & attempted to fill a script of Trulicity for me and of course, it was denied the same day, which I understand. What I do not understand, is why my insurance company has informed me that they have had NO correspondence or attempted appeals submitted by Calibrate on my behalf as of the date it was denied on 01/04/23. So not exactly sure what I’m paying almost $1700 for here! I have been reaching out to what they claim is their “Support Channel” with them finally replying to me almost 1 month later, with only a brief automated response that the medication was denied by my insurance and they are working hard to find another medication for me. This is false, as my insurance covers has confirmed with me directly that they have heard nothing from calibrate since date of denial.

    I can understand a delay of 5 days in difficult times that a company may be experiencing. But… how do you get away with charging people this much money and not even providing them with a common courtesy update (from a real human)? At this rate, I’ll be waiting forever for this medication to be approved, if that even ever happens. I could have done this myself through my pcp and navigated the insurance process a thousand times better & faster on my own. Overall extremely disappointing service with below average customer service. The coaching sessions- my coach is very nice but these sessions are literally 15 minutes and there is barely any time to discuss anything of real importance…

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    Verified purchase
    CoverageStaff

    Reviewed Jan. 28, 2023

    Calibrate is a holistic wellness program that provides patients access to cutting edge research and medications for the treatment of obesity. My medical team was very responsive, and took care of any insurance issues, and my 1:1 coach was an absolute delight to work with! I’ve never felt more in control of my body and my health!

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    Calibrate
    Response from Calibrate

    Hi Melissa, we are so happy to hear you’re having a positive experience with our Coaching and Medical teams. Thank you for taking the time to provide feedback.

    Verified purchase
    Customer ServiceStaffCommunication

    Reviewed Jan. 28, 2023

    The program is very good. Easy goals to attain with just the right pace. The only gripe is the initial delay in obtaining the medication and the lack of communication at that time. However, that has improved over time. Currently I’ve reached my goal and use the strategies from the program to help me stay at my goal.

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    Calibrate
    Response from Calibrate

    Hi Terri, we are so happy to hear you're having success with Calibrate. We appreciate your feedback and are working hard to make improvements to medication and response wait times. Thank you for being in it together with us.

    Verified purchase
    Customer Service

    Reviewed Jan. 27, 2023

    I'm very happy with the program and the coach support. Contacting support, either medical or regular support, started out great, but as the profane grew and issues started with drug supplies, the response times jumped to 7-14 days. I do plan to continue on the Masters program.

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    Calibrate
    Response from Calibrate

    Hi Karen, thank you for taking the time to provide feedback. We’re thrilled to hear you’re having a positive experience with our program. We are working hard to make improvements to medication and response wait times, and we appreciate you being in it together with us.

    Verified purchase

    Reviewed Jan. 26, 2023

    So far my journey has been going well! I am down 17 pounds and almost 10% of my body weight! I have reinforced mindfulness concepts for many aspects of my everyday life not only diet and exercise but mental awareness and sleep habits. It ties everything together to make me more successful in being healthy.

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    Calibrate
    Response from Calibrate

    Hi Catherine, we are delighted to hear that you’re having a positive experience with Calibrate. We are grateful to have you as part of the Calibrate community.

    Verified purchase

    Reviewed Jan. 26, 2023

    Well I’m a month away from my one year anniversary and 55 lbs less of me than last year at this time! Along with Calibrate and my Coach Hanna I’ve made huge strides. I look forward to joining masters next month and continuing my journey of a healthier lifestyle and better choices. I couldn’t have done it without both and I’m not through yet.

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    Calibrate
    Response from Calibrate

    Hi Jay, we really appreciate you taking the time to share your experience with Calibrate. We are so happy to hear that you’re continuing with Calibrate Masters.

    Verified purchase

    Reviewed Jan. 25, 2023

    Love working with my Coach Sabrina. She pushes me to strive for better and knows my numbers better than I do. She challenges me and keeps me accountable. I have lost weight with the program and have learned new ways to incorporate and make a lifestyle change.

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    Calibrate
    Response from Calibrate

    Hi Natasha, thank you so much for taking the time to share your feedback. We are so happy to hear you are enjoying the coaching element of our program.

    Customer ServicePunctuality & SpeedRefunds & PayoutsStaffRates

    Reviewed Jan. 25, 2023

    I signed up for this service in Nov '22, it is not January and they have unable to even set up the "coaching' session they promised, let alone get medication. They are not providing medical care and because of my blood work then required me to see a "real" doctor, which I did on my own, sent them results less than a week later - took them weeks to respond. That doctor, whom I found on Zocdoc, actually has helped me address my health issues and recommended I do not do this program. I asked for a refund less the consultation fee, but it takes more than a week for someone to get back to you and when they do they do not answer your questions. They are clearly overwhelmed. Any doctor can help you get medication, the added level of service they are promising is simply not there. Go to the BBB website - they are rated an F. Wish I would have checked that first!

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    Verified purchase
    Staff

    Reviewed Jan. 24, 2023

    I have struggled most of my life with being overweight and confidence. I have been unhappy for years with how I looked and felt. Then I heard about Calibrate. Being open to trying it out I found there was a structure in place to help me lose weight but also help in other parts of my life. I found that it wasn’t just about losing weight, the program is about improving all areas of my life. Working with my coach I have seen improvements in all areas including being more patient with my kids, taking mindful time, sleeping routine, and nutrition.

    I was always a believer in being on a strict diet is the only way to lose weight. I was the all-or-nothing dieter. The weight would come off but I would bounce right back after I hit a certain weight. Now I realize it’s about moderation and it’s ok to have things you love to eat but plan for it and it’s all about moderation and being aware of how much of those things you eat. I recommend Calibrate to anyone who struggles to keep weight off and stay off. Also, to those who just aren’t the healthiest version of themselves.

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    Calibrate
    Response from Calibrate

    Hi Nick, thank you for taking the time to share your experience with Calibrate. We are thrilled to hear that you'd recommend our program. Thanks for being in it together with us.

    Verified purchase

    Reviewed Jan. 24, 2023

    The Dr portal works well for me. The coaching has been going great. My coach is able to personalize the program for me. Between the coaching and medicine, I have lost half the weight I need to lose so far. I am 6 months in.

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    Calibrate
    Response from Calibrate

    Hi Lisa, we are so happy to hear that you’re enjoying the Calibrate program. We appreciate you taking the time to share your positive experience.

    Verified purchase

    Reviewed Jan. 24, 2023

    Overall I am happy with my experience with Calibrate. The medication and lifestyle changes have had a tremendous impact on my quality of life. My coach Julie has been wonderful. The area where I think Calibrate can improve is with messaging and making sure meds are refilled on time.

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    Calibrate
    Response from Calibrate

    Hi Denise, thank you for taking the time to provide feedback. We’re thrilled to hear you’re having a positive experience with our 1:1 biweekly coaching. We are working hard to make improvements to medication and response wait times, and we appreciate you being in it together with us.

    Verified purchase

    Reviewed Jan. 22, 2023

    As a life long yoyo dieter I really appreciate the approach Calibrate takes to creating healthy habits. The tracking features combined with the coaching sessions have kept things simple and totally changed my relationship with food. If you have tried fad diets or extreme exercise programs in the past but not had the longer term results you wanted I would highly recommend signing up for Calibrate.

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    Calibrate
    Response from Calibrate

    Hi, thank you for taking the time to share your experience. We are so happy to hear that you’d recommend Calibrate. We appreciate you being in it together with us.

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 22, 2023

    Overall, I have found my experience with Calibrate to be a very positive one. When I joined Calibrate, I did not know that there might be an option to get a GLP-1 from my doctor (which I know many people are now doing). But I am glad that I did not know that. First of all, I am a nutritionist (Registered Dietitian) and have worked counselling patients for over 35 years. I agree with and respect the dietary guidelines Calibrate provides. I know it is all based in research and has been carefully put together. I love that they recommend making changes slowly, over time, so as to not overwhelm the client. I knew a lot of what I should be doing, but I wasn’t doing it. I found it extremely helpful to be accountable to my coach every two weeks. My coach Madison is lovely and reassuring and really understands the program. I probably would not have done as well without her.

    In addition, in spite of my previous nutritional knowledge, I learned a lot of things I didn’t know…about sleep, exercise and emotional health. It is a comprehensive program and I believe it helps to set you up for more long term success. I know a few people who are taking a GLP-1 without a program, and I am seriously concerned about what will happen when they stop the medication.

    Now, for the one downside. Usually it is fairly easy to reach out to either the medical team or the support team if you have a question or need something…and get a response within 3 days. There were 2 times during my year when I was not hearing back. One of those times it was a few weeks and I ran out of medication. I knew Calibrate was having some problems, but it was not professional, especially from the medical side. I remember being so frustrated, and as a patient, I lost confidence in the entire program. Eventually I heard back from an amazing Calibrate doctor, Dr. **, who helped get me back on track. Unfortunately, it happened a second time, but not for nearly as long. I still think it is a good program and I would not discourage someone from joining. I know Calibrate is a relatively new company, and my hope is they will straighten out whatever has gone on during those “silent” times. If it were to happen again I’m sure I would feel differently.

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    Calibrate
    Response from Calibrate

    Hi Jane, we are so happy to hear you're having success with Calibrate. We appreciate your feedback and are working hard to make improvements to medication and response wait times. Thank you for being in it together with us.

    Verified purchase
    Customer ServiceCoveragePrice

    Reviewed Jan. 21, 2023

    Do not join Calibrate unless you know that your insurance will cover the medication. The value of the program is rests in its ability to secure GLP1 medication which may take months and never happen rendering the program little more than common sense information. Expect a week or more when communicating with via email customer service without alternative means of communication. I'm very disappointed with the product's quality relative to its cost.

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    Calibrate
    Response from Calibrate

    Hi Lauren, we are so sorry to hear you had a frustrating experience. This is not the experience we wish to provide for our members. We realize we missed the mark on delivering the experience you deserve but are glad to see members of our team reached out to proivde resolution.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 21, 2023

    I only have wonderful things to say about Calibrate. It is the best investment I have ever made in myself. Yes, the medication helped greatly with reducing my appetite and making me feel full fast and this definitely contributed to my weight loss. However just as important was the bi-monthly coach sessions with Molly. Molly was the perfect combination of friend and coach. Calibrate's healthy lifestyle lessons, changes, tips, are what will help me maintain my weight loss off the medication. Some of them were just reminders of what I already knew but there were also many new and helpful implementations I was able to make, my favorite is the carb to fiber ratio. Thank you Calibrate and Molly for helping me achieve happiness and health!!!!

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    Calibrate
    Response from Calibrate

    Hi Kristine, we really appreciate you taking the time to share your experience with Calibrate. We are so happy to hear that our program has served you well. We're lucky to have you as part of the Calibrate community.

    Verified purchase
    Staff

    Reviewed Jan. 20, 2023

    Calibrate has changed my life. My coach has been amazing. The content and philosophy is something that I’ve never experienced before. It is truly life changing and the best way to lose weight. I’ve tried many programs and nothing compares to this program. I’m healthier, happier and a different person. Thank you for improving my life!

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    Calibrate
    Response from Calibrate

    Hi Kathy, we are so happy to hear you're loving Calibrate. Thank you for being in it together with us.

    Verified purchase
    Staff

    Reviewed Jan. 19, 2023

    I feel like Calibrate has really helped me take a comprehensive yet manageable approach to weight loss that I believe will be sustainable in the long run. I've found the coaching very valuable and the eating plan realistic. I'm happy with my success to date and looking forward to continuing with the Masters program.

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    Calibrate
    Response from Calibrate

    Hi Ruth, we really appreciate you taking the time to share your experience with Calibrate. We are so happy to hear that you’re continuing with Calibrate Masters.

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Jan. 19, 2023

    Calibrate has been a great program with joining me on my journey to a more healthy version. There are weekly classes based on scientific research, and the links to the research are in the actual readings for the classes. They also have a coach that you work with (via Zoom) biweekly to discuss any struggles and what you want to work on for the next two weeks. You meet with a medical doctor (via Zoom) to discuss the results of bloodwork you complete before you start the program. Once you start your coach and medical team monitor your progress for the next year. This is a solid program to help you learn the tenets to a healthy lifestyle which include healthy food choices, water intake, the benefits of sleep, maintaining exercise, and stress reduction.

    I highly recommend this program to the person who will give a year commitment and follow the program. I have lost 33% of my body weight in my year. There is also a option to continue with the program for another year, and in full disclosure it is another fee. This is called the masters program. One can choose the level of commitment for another year. So my biggest worry was the price. For me it was worth the amount. You do not have to buy “special” food. You also do not have to measure all of your food. For me this was a huge plus! I was not compensated to leave this review. I am an actual member who said this would be the last thing I tried because I failed all the other options out there. This one actually worked.

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    Response from Calibrate

    Hi Crista, thank you for taking the time to share your experience with Calibrate. We are so happy to hear that you're enjoying our holistic program.

    Verified purchase
    Punctuality & SpeedStaffHonesty & Transparency

    Reviewed Jan. 19, 2023

    I have tried everything. Keto, Paleo, Low Carb, Low Fat, Fasting. You name it, I’ve tried it. To be honest I had given up hope on losing weight and finding comfort in my body. It wasn’t until I heard calibrate that I thought, why not give it a shot. It’ll take an investment into myself to make this work and truly get to a place where I wanted to be. Getting started was just the issue. Once I got into the program, most of the lessons just made complete sense and enlightened me to the reasons why things just weren’t working. After years of trying different things, I realized I had just messed everything up inside my body and it needed to reset. By following the guidelines set forth, committing to my goal, and sticking with it, I was able to accomplish so much.

    I’ve gone from a size 40 waist for pants down to a 34! I haven’t been in 34’s since freshmen year of college (16 years ago!!) I’ve gone from a XXL shirt down to fitting Large! Crazy thing is, I’m still not finished with the program and I still have more to go. But after 5-6 month in the program, I am proof that Calibrate is the program you’ve been searching for and all you have to do is invest in yourself. The coaching helps guide you, the lessons help reinforce your daily, weekly habits, and the medication provides the extra boost. It will help you build the bridge from where you are now to the person you’ve always envisioned being.

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    Calibrate
    Response from Calibrate

    Hi Greg, we are thrilled to hear that our holistic program is helping you achieve success. Thank you for taking the time to share your experience.

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 18, 2023

    I’ve had a good experience with Calibrate thus far. The coaching has been great, the medication has been effective, and the classes and goals have kept me going instead of giving up after two weeks. Dr. availability is not instantaneous and I had to get used to that but they have always responded to my questions and comments and have been professional. I appreciate that they take my labs and make sure that I am an appropriate fit for the program. There is some medication shortages coming up so time will tell the doctors are able to continue my prescription.

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    Calibrate
    Response from Calibrate

    Hi Carolynn, thank you for taking the time to provide feedback. We’re thrilled to hear you’re having a positive experience with our program. We are working hard to make improvements to medication and response wait times, and we appreciate you being in it together with us.

    Customer ServiceStaff

    Reviewed Jan. 18, 2023

    I have tried and tried to contact support to send in my new prescription but can’t get a response back. I am happy with the weight loss but I feel it is very difficult to get any help when needed. I wish I had gone a different route to get medicine.

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    Verified purchase

    Reviewed Jan. 18, 2023

    In my 10 months with the Calibrate program, I have lost over 15% of my total body weight, and I am still losing. For me, the success of the program has been the customize approach to forming or reforming sustainable habits that match my desire to be healthy and my lifestyle. My coach, Hannah has been an invaluable resource, great encourager, and is simply a lovely human! I look forward to our meetings, knowing she will celebrate my success, offer suggestions and clarity to where I am struggling, and no matter what, meet me where I am at.

    This program is so much more than the number on the scale. My joints, no longer aching, I am emotionally and mentally better equipped to face stressors that would have previously lead to overeating or binging. I have come to appreciate all the pieces, and how they fit together to lead to a healthier me, from sleep consistency, food choices, intentional movement, exercise I enjoy, consistency in the daily habits, and personal accountability.

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    Calibrate
    Response from Calibrate

    Hi Jennifer, thank you for taking the time to provide such thoughtful feedback. We are grateful to have you as part of the Calibrate community.

    Verified purchase
    Staff

    Reviewed Jan. 18, 2023

    The reset of thinking and body were powerful and long lasting. Both are necessary. Holly ** was my 3rd coach. Her understand of the human condition and guidance was critical. I have referred all who ask what I’ve done to look and be so different.

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    Calibrate
    Response from Calibrate

    Hi Vanessa, we are delighted to hear that you’re having a positive experience with Calibrate. We are grateful to have you as part of the Calibrate community.

    Verified purchase
    Staff

    Reviewed Jan. 17, 2023

    I had a positive experience with Calibrate, especially with my coach Rae. I liked how the program focused on behaviors and habit setting in an incremental and sustainable way. The supplemental material was very helpful as well. I give it two thumbs up.

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    Calibrate
    Response from Calibrate

    Hi Sarah, we are thrilled to hear that you've had a positive experience with the Calibrate program. We are grateful to be in it together with you.

    Verified purchase
    Staff

    Reviewed Jan. 17, 2023

    My experience with Calibrate has been positive overall. I have lost weight consistently, with normal ups and downs. The tools for diet, exercise, and mental health are really good. I can use them my whole life. My counselor is fantastic. 10 months in I have lost almost 12% of my body weight. My blood glucose, blood pressure are in normal ranges. I am a little nervous to stop the GLP-1 medication after 5 months of use when the program ends. The main drawback for me has been accessing that medication. My pharmacy occasionally didn’t have it in stock. I went without for a month at one point. Demand is high, and growing.

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    Calibrate
    Response from Calibrate

    Hi Mari, we are so happy to hear you’re enjoying your 1:1 biweekly coaching sessions and learning from our Four Pillars of Metabolic Health: food, sleep, exercise, and emotional health. We appreciate you taking the time to share your experience.

    Verified purchase
    Staff

    Reviewed Jan. 16, 2023

    I had a great 12 month experience with Calibrate coach Rae D. Always knowledgeable and helpful in her approach as well as encouraging when weight loss and medication supply issues impacted results. She inspired me to embrace Calibrate’s approach and leverage all the classes and recommendations. Working with Rae was a great experience!

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    Calibrate
    Response from Calibrate

    Hi Herman, we are delighted to hear that you’re enjoying our 1:1 biweekly coaching and having a positive experience with our program. We appreciate you taking the time to provide feedback.

    Verified purchase
    Staff

    Reviewed Jan. 16, 2023

    I just completed my first year on the program, and I couldn’t be happier. I’ve implemented so many new changes over the last year and really turned them into second nature, that I can see this being a total lifestyle change for me. And I could not have done it without my coach Rae! She was amazing at making every step feel achievable and tailoring to my long term lifestyle. If you put the time in to making the changes and using your coach, this program is a game changer. I’m so happy to have found Calibrate and been paired up with Rae!

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    Calibrate
    Response from Calibrate

    Hi Jessica, we are so happy to hear that you’re enjoying our 1:1 biweekly coaching. We appreciate you taking the time to share your experience.

    Verified purchase
    Refunds & Payouts

    Reviewed Jan. 15, 2023

    My experience with Calibrate has been extraordinary. I signed up in a last ditch effort to lose weight after having resorted to increasingly risky and unhealthy methods. Nothing had ever worked, not even the risky stuff. Calibrate promised weight loss or money back. Why not try, I thought, just one more time before giving up completely. What I gained was knowledge for how to eat, exercise, keep my mind right and, unbelievably, weight loss beyond what I even thought was possible. I cannot recommend them enough. They have put me on a trajectory of health and wellness for the rest of my life.

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    Calibrate
    Response from Calibrate

    Hi Felisa, we are delighted to hear that you're having a positive experience and that you’d recommend Calibrate. We're lucky to have you as part of the Calibrate community.

    Verified purchase
    Customer Service

    Reviewed Jan. 14, 2023

    I had been searching for years for a weight loss program that worked. I had literally tried everything. After menopause, my body is as not responding like it used to. Then I found Calibrate. Between the medication and the coaching, I lost 17% of my body weight in 10 months. IT WORKS! I haven’t felt this good in years. I now feel more confident and secure that I can maintain this weight loss after this program ends. They are preparing me well to be on my own in a couple of months.

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    Calibrate
    Response from Calibrate

    Hi Sharon, we are so happy to hear that you’re enjoying the Calibrate program. We appreciate you taking the time to share your positive experience.

    Verified purchase
    Staff

    Reviewed Jan. 14, 2023

    I was in a bad place before this program. I thought I would never feel good about myself again- now I finally feel free and ready to be present and part of the world again! After two kids and hypothyroidism I thought it was impossible. I was 185 and now 138 and I am only halfway through the program! My coach is amazing- my doctor cares so much. People can not believe when they see me and I even bought a bikini with tears of joy in my eyes! Thank you Calibrate!!!

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    Calibrate
    Response from Calibrate

    Hi Rebecca, we are delighted to hear that you’re having a positive experience with Calibrate. We are grateful to have you as part of the Calibrate community.

    Verified purchase
    Staff

    Reviewed Jan. 13, 2023

    My weight loss journey has been amazing thanks to Calibrate! After trying so many other weight loss programs, I finally found the one that truly helps change mindset and focuses on lifestyle as a whole (not just food). For the first time, I am in control of my choices (good and bad); which allows me to indulge occasionally without guilt. I highly recommend Calibrate! You won't find this kind of support anywhere else!

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    Calibrate
    Response from Calibrate

    Hi Sonja, thank you for taking the time to share your experience. We are so happy to hear that you’d recommend Calibrate. We appreciate you being in it together with us.

    Verified purchase

    Reviewed Jan. 13, 2023

    After years of living an active and healthy lifestyle and watching my weight continue to creep up despite my best efforts, a friend suggested I try Calibrate. I was skeptical because I operated in a calorie deficit already and exercised daily and nothing had worked previously. I am now wrapping up 1 year with the program and have lost 25% of my body weight (50lbs down). I feel like this program has allowed my body to function and regulate more efficiently and I could not be more pleased with the process. I have more energy, feel happier and my depression has decreased. Thank you Calibrate!

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    Calibrate
    Response from Calibrate

    Hi, thank you for taking the time to provide feedback. We're thrilled to hear you’re having a positive experience with our program.

    Verified purchase
    Customer ServiceContract & TermsPriceRefunds & PayoutsStaff

    Reviewed Jan. 13, 2023

    Horrible company.

    1. My primary care dr warned me away from them, but I didn’t listen.
    2. Was promised medications for $25 a month. It took 6 months for this to happen. 1/2 of the entire program.
    3. Medication for $25 a month was pulled suddenly after being on it for many months. It was suddenly going to cost me $700 a month.
    4. They will try to tell people it’s ok to stop abruptly. It’s not. There’s even a titration guide on coming off the meds. There is no dr help at all.

    5. I had a coach for 8 months then suddenly in the middle of the program they had to switch coaches.

    This entire company is bad news. 6 day lead time on responses. Stay away from them! When I tried to let them know what was going on they just simply said “We’re not going to refund you” and ignored any of the actual concerns I had, even when I never asked for a refund.

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    Customer ServiceCoverageSales & MarketingPunctuality & SpeedOnline & AppRefunds & PayoutsStaffResolutionTimeliness

    Reviewed Jan. 13, 2023

    I entered Calibrate with faith that this program that claimed that a trained professional, a medical team, and a support staff would help me lose weight. My personal doctor for months would ask my insurance to give me the GLP medication. Calibrate program was based on this medication. When I signed up for the program, I received a notification almost the same day that the medication was ready for me to pick up Walgreens. Which was also the last time that anything at Calibrate would be easy. I followed the lessons, I stayed on the medication. Frequently I would ask my coach about concerns and was just told to refer to the text. Four months into the program I demanded to speak to a doctor, because I had no progress. The doctor guessed I was ** resistant and switched me to **. Out of nowhere my coach disappeared and I had a new one. I asked about nutrition and sleep habits because I wasn't getting answers from the text.

    My coach told me "I'm not an expert in any of those speak to your doctor", no attempt to get me an expert or route me to someone who could get me help. Around November of 2022 ** manufacturer said they were no longer offering the coupon unless you were diabetic. The discount for the medication was not based on a relationship with calibrate, but a coupon the makers offered. After trying to contact their office, which their number is not listed I tried many other avenues. This included calling through customer service for sign up, posting on social media, responding to social media, speaking to my coach, and using the app I was finally approached by a Escalations Coordinator. Who I gave two options either a full refund or a one year restart with the program the way the program was supposed to be. The coordinator said they are looking into how to restart the program.

    While the support team responded to me with another message in short "No refund, we can't get the medication, and if you keep following the program we're sure you'll lose weight." It been 9 months I consume no sugar, and less than 2000 calories. Despite logging entries and food intake no medical personnel has contacted me, and my coach can't get someone to respond. There is no shame in trying to be healthier and losing weight. But I am ashamed that I trusted Calibrate with my money and faith.

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    Reviewed Jan. 12, 2023

    I am putting in the hard work and having great success with the program. Mounjaro is a life changing medication and I really believe it is going to have a great impact on America’s obesity problem. It has improved my life so much already in 6 months.

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    Response from Calibrate

    Hi Samantha, we are thrilled to hear that you're having a positive experience with the Calibrate program. We are grateful to be in it together with you.

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    MaintenanceStaff

    Reviewed Jan. 12, 2023

    A whole person approach! THIS is how to address and correct lifelong weight issues. By addressing bad habits and replacing them with good habits that work for the individual makes this a winner. Also addressing the lack of sleep and stress in our daily lives emphasizes the well-known correlation to weight problems and our lifestyles. The online coaching has been invaluable to me: problem solving what is not working for me and finding strategies that do work for me has helped me lose 50 pounds in 2022. The medication has been helpful but it is only one small part of correcting the lifelong problems. I highly recommend working the program for YOU! It works!

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    Response from Calibrate

    Hi Jessica, we are delighted to hear that you're having a positive experience and that you’d recommend Calibrate. We're lucky to have you as part of the Calibrate community.

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    MaintenanceStaff

    Reviewed Jan. 12, 2023

    This program is one that worked for me. I had 3 of the pillars already down but needed help with accountability in the 4th. I loved how each two week program was targeted towards a specific goal. By breaking it down to 2 week goals the ultimate big goal was attainable. Also I love meeting with my coach! She made things fun and something to look forward to!

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    Response from Calibrate

    Hi Jenn, we are so happy to hear you’re enjoying your 1:1 biweekly coaching sessions and learning from our Four Pillars of Metabolic Health: food, sleep, exercise, and emotional health. We appreciate you taking the time to share your experience.

    Verified purchase

    Reviewed Jan. 12, 2023

    I struggled for many years to lose weight that I gained back in college and overtime I started to get even heavier. With this program I was able to go from 221 lb to 155 lb (losing 66lb!). I'm finally at Normal BMI and I feel great.

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    Response from Calibrate

    Hi, we are so happy to hear that you’re enjoying the Calibrate program. We appreciate you taking the time to share your positive experience.

    Customer Service

    Reviewed Jan. 12, 2023

    I joined Calibrate to better my life - they claimed they were experts in getting GLP1s, something my doctor would not prescribe me. It’s been 3 months and I cannot get an answer on if I will be getting the medication. Though the coaches and the program are great, and I know it’s not my coach's fault, I feel like I’ve been conned out of my hard earned money for a false dream. I guess only Hollywood stars are deserving of this medication now. I want an answer. I want to stop hoping. Can someone at this company provide clarity?! Why do you have member support channels if no one will have the decency to respond. Please make this program worthwhile for all of us! Respond!!! Get us our medication!!!

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    Response from Calibrate

    Hi Maria, we are so sorry to hear you had a frustrating experience. This is not the experience we wish to provide for our members, and we know that you deserve better. We are working hard to make improvements to medication and response wait times. We are so glad to see that a member of our team reached out to provide resolution.

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    Reviewed Jan. 12, 2023

    When starting Calibrate I wasn't sure what to expect. I knew I had to make changes in my lifestyle. Weight has always been an on/off struggle for me. As my daughters are getting older I wanted to be able to do more with them and be around for the future. This program has been life changing in so many ways. I look at food with a different approach. Being taught at a young age to always clear your plate I believe lead me to my struggles. I would eat when I wasn't hungry. With this program I learned to stop when I was full and recognize the signs. I learned a new way to pick better food choices. How to read labels. Make more from scratch and not processed. On this journey I have lost 27.44% total body weight. I exercise regularly with my daughter, my confidence has improved and my overall health is so much better!!

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    Response from Calibrate

    Hi D, thank you for taking the time to provide feedback. We're thrilled to hear you’re having a positive experience with our program.

    Customer ServiceCoverageTechSales & MarketingPricePunctuality & SpeedRefunds & PayoutsMaintenanceStaffTransparencyTimeliness

    Reviewed Jan. 11, 2023

    I paid the full amount upfront in May of 2022 and I also willingly paid out of pocket for my labs since Calibrate provider is "out of network" for me. Everything kicked off well enough, however sometime in July my "membership" fell into a black hole. No coaching, no medical updates, nothing. Apparently, they had a big layoff and the company was in disarray so I received no response to my repeated contact attempts and requests for refunds over several weeks.

    Finally, I messaged the CEO via social media and although I did not receive a response back from her, I did finally get a new coach assigned and a GLP-1 prescription. Back on track, right? Well no. My second coach left the company and I found out when she didn't show up for an appt (2nd time that happened). And a new coach was assigned only after I reached out on multiple occasions to request another coach. OK back on track. Well not so fast. They randomly scheduled my coaching appts to a time that would not work for me, which is not easy to change in their "app" which is really not very user-friendly. Finally back on track again? Not so fast.

    In November, the pharma company changed its policy on savings card requirements. This was not Calibrate's fault but indeed it's up to them to identify the alternative since that's what they agreed to do. I proactively reached out and agreed to cover my pharma costs while they worked on a solution. And now, here we sit again. Repeated contact attempts with either no response for several weeks or a form letter response indicating "working on it".

    My new coach "escalated" it yesterday but that only resulted in another form email saying "we're working on it". I have absolutely no confidence in their ability to resolve the situation, and I literally cannot speak with a human to address my concerns. Today I saw a Calibrate TV commercial trying to gain more clients. How can they take on more clients when they can't serve the clients who've already invested time and money to work with them? If you haven't signed up, then I recommend considering alternatives.

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    Customer ServicePunctuality & Speed

    Reviewed Jan. 11, 2023

    Once you pay your money and have an initial visit, they cease all communication. I have sent numerous messages that have gone unanswered. I called their customer service number and after waiting an hour was told that no one is available and to send a message. I have sunk $1500 with little to show for it. This is a terrible business.

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    Response from Calibrate

    Hi Rozanne, we are so sorry to hear you had a frustrating experience. This is not the experience we wish to provide for our members, and we know you deserve better. We are glad to see that a member of our team reached out to help provide resolution.

    Verified purchase
    StaffEase of Use

    Reviewed Jan. 11, 2023

    This program has been the only one where I have lost weight consistently. The biweekly coaching has helped with staying focused and on track with losing weight. This program I would recommend because it helps. It is easy to navigate and find support.

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    Response from Calibrate

    Hi Toni, thank you for taking the time to share your experience. We are so happy to hear that you’d recommend Calibrate. We appreciate you being in it together with us.

    Verified purchase
    Staff

    Reviewed Jan. 11, 2023

    This program has been a blessing!! I have lost 20%+ of my body weight!! The support and guidance from my health coach and the medical team have been invaluable. Setting goals, app, pillars and the lessons have all helped me toward my success!

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    Response from Calibrate

    Hi Laura, we are so happy to hear you’re having a positive experience with our program and finding support from our Medical and Coaching teams. Thank you for taking the time to provide feedback.

    Verified purchase
    Customer ServiceCoverageSales & MarketingRefunds & PayoutsHonesty & Transparency

    Reviewed Jan. 11, 2023

    I think the concept of Calibrate is good. And I have really enjoyed working with my coach and believe she does a great job. But the medical support is really lacking. I’ve had contact with a doctor only once, in the beginning. Any other contact has been via the support channel via different people each time. And the claim that GLP-1’s are prescribed, while factually accurate in my case, has been misleading as there seemed to be no attempt by Calibrate to file a prior authorization with my insurance. I then had ** prescribed, and while initially accessible via a coupon, it’s now no longer accessible unless I pay out of pocket. And my recent messages to both the support and medical teams have not been responded to in a timely manner. I think the medical side of the program really needs attention.

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    Reviewed Jan. 11, 2023

    Calibrate works. Calibrate provides the tools and support to be successful. They are with you every step of the way. You will learn what works. I recommend Calibrate to anyone who is ready to lose the weight. I have signed up for another year.

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    Response from Calibrate

    Hi Christy, we really appreciate you taking the time to share your experience. We are so happy to hear that you've continued with Calibrate Masters and that you'd recommend Calibrate. We're lucky to have you as part of the Calibrate community.

    Verified purchase

    Reviewed Jan. 10, 2023

    I started this journey with plenty of doubts but as I progressed through the program and started see promising glimpses of success those doubts faded away. Calibrate gave me the tools, knowledge and support to take control of my weight and my health.

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    Response from Calibrate

    Hi Cheri, thank you for taking the time to provide feedback. We're thrilled to hear you’re having a positive experience with our program.

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    Staff

    Reviewed Jan. 10, 2023

    My coach, Amber was amazing! My hope is she will continue her journey with Calibrate and be able to assist her clients during their after their first year. I will definitely recommend Calibrate and Amber to anyone I know that needs the support she and Calibrate provide.

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    Response from Calibrate

    Hi Adrienne, we are delighted to hear that you're having a positive experience and that you’d recommend Calibrate. We're lucky to have you as part of the Calibrate community.

    Verified purchase

    Reviewed Jan. 9, 2023

    The program gave me tools and resources to manage my health differently. Through coaching, information packets and medication I was able to accomplish my 5% weight loss goal during the holidays. The program teaches you to track a new goal every couple of weeks that add up to significant lifestyle changes.

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    Response from Calibrate

    Hi Rebecca, we are delighted to hear that you’re having a positive experience with Calibrate. We are grateful to have you as part of the Calibrate community.

    Verified purchase
    CoverageSales & MarketingOnline & AppStaff

    Reviewed Jan. 7, 2023

    Finally, something that works! This program literally covers everything! There’s no gimmicky diet or calorie counting it’s simplified and completely doable. The coaching sessions are a perfect way to set goals that are attainable and to check in on the app every day keeps you totally accountable and when you reach your goals, it feels amazing and it just motivates you to keep going I love going to the gym now, I love myself and my body and most importantly, I feel amazing. This program is perfect for anyone who has struggled with wanting to lose weight. The medication is a great tool and I tell everyone I know about it. The way I describe it it’s like getting the weight loss surgery without any of the gnarly side effects and it is a perfect way for you to stay motivated and actually get results and keep them. I graduated the program and decided to move onto the masters program which is great.

    I never thought I could be skinny again so I set my goal at what I thought was more realistic for me and when I surpassed my own expectations, I decided I might as well continue the program until I am completely done losing all my excess weight. This journey has been a life changing experience for me. It’s become a spiritual journey and even gave me the confidence to dream bigger for myself in other ways. Because if I can go from a size 16 to a size 8 in 13 months I can literally do anything! Calibrate gave me back my love for life and myself!

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    Response from Calibrate

    Hi Christine, we really appreciate you taking the time to share your experience with Calibrate. We are so happy to hear that you’ve continued with Calibrate Masters.

    Verified purchase
    Customer ServiceCoveragePricePunctuality & SpeedStaff

    Reviewed Jan. 7, 2023

    I saw information about Calibrate when I was helping my spouse research ways to get cost down for his GLP1 medication in October and I decided to take the plunge and sign up for Calibrate since my insurance has a weight loss exclusion. I joined Calibrate back in November. Initially I was pleased with the service and appointment with the doctor was great. I received one of the medications quickly and then it went downhill from there. I did not hear anything about the GLP1 medication from support until I sent message on 12/9/22 asking if they had submitted for approval from my insurance company and they responded that there is supply chain disruptions across variety of medications and then state the insurance company denied one of the medications and that was on 12/20/22.

    Then fast forward to 1/6/23 and I get paperwork in the mail from the insurance company about the request for a different medication than what they said was denied. So if they initially had denial for the other medication I would have gotten paperwork for the denial from my insurance company and nothing so their support people are just saying something to make it look like they are working on things. There is not any way to call them at all. You have to submit a message and wait up to a week to get a response. In my opinion it is not worth the cost of the program. I am seriously thinking of working with my doctor that is here locally that I see for my other medical care since she is more responsive than the calibrate support staff. I would not consider working with this company at any cost.

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    Response from Calibrate

    Hi Chris, we are so sorry to hear you had a frustrating experience. This is not the experience we wish to provide for our members, and we realize you deserve better. We are glad to see a member of our team reached out to help provide resolution.

    Verified purchase
    Julia increased rating by 4 stars.
    Customer ServiceTechSales & MarketingPricePunctuality & SpeedOnline & AppRefunds & PayoutsMaintenanceStaffBillingTimeliness
    After a positive interaction with Calibrate, Julia increased their star rating on Feb. 3, 2023.

    Updated review: Feb. 3, 2023

    I received personal outreach from the Calibrate team and they worked with me to address and resolve my concerns. Very appreciative of their engagement and their help.

    Original Review: Jan. 6, 2023

    Calibrate advertises GLP-1 medications as a key component of its weight loss program. This is a key differentiator in the market and they tout this in all of their advertising, going so far as to say that you will not pay more than $25/month for GLP-1 medication. I have been a Calibrate member for about six months. It has been a frustrating experience from the outset. I had multiple coaches who did not show up for scheduled appointments. When I reached out to customer service about this, I received no response and had to follow up multiple times before customer service engaged. I had to go through 3 different coach assignments before I was assigned a coach that showed up for sessions. She has been great, but it was certainly a challenge to get to that point.

    Calibrate acknowledged to all members that it was struggling with customer service. One notable point: if you send a message to customer service and do not receive a timely response, Calibrate says that if you send a follow up message, your request is requeued. You're sent to the back of the line. So you just have to sit and wait, with no follow up, or else you'll be sent to the back of the line.

    I did not receive an Rx for GLP-1 in a timely manner, even though Calibrate continued to bill me for my membership. I understood -- the medications are in high demand. I was eventually given an Rx at $25 per month. I experienced a number of side effects, which I planned to discuss at my 1-month medical check in. However, there was never a 1-month check in. The program is supposed to include a medical follow up at 1 and 3 months. I never got either.

    Last month I was told (along with thousands of other people) that the prescribed GLP-1 medication would no longer be available. I was told a new Rx was submitted for me by Calibrate. I received a follow up call from the pharmacy asking for my approval to fill as the cost to me will be $17651.75 per month. Not the $25/month Calibrate promises in their advertisements and on their website. I of course reached out to Calibrate. No response. So I now have no GLP-1 medications.

    In light of this I requested a refund from Calibrate for the remainder of my membership. I was not asking for a refund for the months I was in the program -- only the remaining time given Calibrate has not met its commitments. I have had no active medical supervision, and I have no access to GLP-1 medications. I was told Calibrate "is unable to" refund my money because of the contract I agreed to.

    Because I did initially receive GLP-1 medications -- for a short time -- they claim they fulfilled their obligation under the contract. Even though I am now told the cost of the medications will be almost $2000/month rather than the $25/month Calibrate advertises, their position is they fulfilled their obligation because I did get GLP-1 medications for $25 per month at some point.

    To say this is a bait and switch is an understatement. Calibrate advertises the GLP-1 medications as a key part of their program as a differentiator from other programs. If I just wanted supportive coaching and an app, I could have subscribed to Noom (who does offer refunds, btw). In addition, the utter lack of responsive and effective customer service/support is a problem, as well as the complete absence of medical supervision and engagement after prescribing GLP-1 medications, which are serious and powerful and the use of which should be overseen by a medical professional.

    I absolutely do not recommend this company -- they do not deliver what they promise/advertise, their customer service is nearly non-existent, and their commitment to responsible medical oversight is lacking. All of that on top of the fact that they will not work with you when you raise concerns and wish to exit their program in light of their multiple failures to deliver what they advertised.

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    Customer ServiceStaff

    Reviewed Jan. 6, 2023

    First, my coach was excellent! Overall, I’m grateful for the time I spent with Calibrate. I lost close to 20% of my weight. Things really went downhill in November. Communication with medical and support was practically nonexistent. My PA was not sent on time and I ultimately ran out of meds. I had to transfer my care to my PCP who was able to get my meds in 3 days. Unfortunately, Calibrate communication is a huge disappointment and cannot be overlooked when you are taking medical care of patients. The program needs improvement in terms of communication. I will not sign up for year 2.

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    Staff

    Reviewed Jan. 5, 2023

    I want Calibrate to know that my coach (Cris) is amazing!! From the start of my program she has been such a huge support. I always look forward to our sessions as she gives me great suggestions, but also listens to my concerns and hurdles that I struggle with. Cris is a huge asset to not only your company but to me as well! Thank you.

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    Response from Calibrate

    Hi Janet, thank you so much for taking the time to share your feedback. We are so happy to hear you are enjoying the coaching element of our program.

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    Honesty & Transparency

    Reviewed Jan. 5, 2023

    At the halfway point in the program I was honestly taken back at the progress made so far. Down almost 10% of my starting body weight, but was so used to looking for a major pivoting point, I didn’t realize that small behavior changes really add up!

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    Punctuality & SpeedStaff

    Reviewed Jan. 1, 2023

    I hope this review isn't late (graduated late in December), but Coach Rae was amazing and an integral part of my experience. She listened, advised, and supported in the exact way I needed. Before I signed up for Calibrate I knew that I was failing on my own and needed something more holistic and supportive. While I appreciated all aspects of Calibrate, Rae is what really made the difference and what I couldn't have anywhere else. She helped me shift my mindset on so many occasions which really helped during one of the most stressful years of my life. Normally, for me stress equals weight gain, but thanks to Coach Rae and Calibrate, I was able to lose weight and reach my goals during a stressful time. I so appreciate the program and Rae!

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    Response from Calibrate

    Hi Janie, we are delighted to hear that you’re enjoying our 1:1 biweekly coaching and having a positive experience with our program. We appreciate you taking the time to provide feedback.

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    Customer ServiceSales & MarketingPunctuality & SpeedOnline & AppStaff

    Reviewed Dec. 29, 2022

    Ability to access anyone quickly for questions is nonexistent, standard expectation is to wait multiple days for help. This applies for even medical questions, which I would expect to be answered immediately (See attached Example 1). The chat function in the app is the ONLY method to ask a question and it is not a real chat feature at all; you think you are sending a chat, but it is really just a message that may get a response in a few days. There is no phone number to call for service.

    If things do not go down the "happy path" the technology does not have flexibility to "undo" or "go back". Example: I was able to research doctors and coaches and schedule my appointments through the app; however there was an issue with my labs and they were not going to get back in time for those appointments, I needed to reschedule. There was no reschedule option and I had to resolve through the chat. I reached out to reschedule the doctor appointment on 1/18 and it took back and forth until 2/8 to get it back on the books for a 2/17 date (see attached Example 3)

    Program materials are just ok, there is a lot of repeated information that was not helpful. Personal relationships are not a priority in this program, many times I had my coach changed without my permission or knowledge, I would just see a different coach on my appointment (See attached Example 4). Once I nailed down a coach, which took from 1/25 to 2/17 to sort out (See attached Example 2), the coaching experience was great. My coach is amazing & is the only reason 2 stars were given. My coach got to know me personally and set goals that were right for me that helped me achieve the desired results. Overall, there are way too many points of frustration with the program for the amount of money that you pay.

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    Staff

    Reviewed Dec. 27, 2022

    I have had an amazing experience with Calibrate. From start to finish you feel supported. Maria, my health coach, was my biggest cheerleader and voice of reason. I couldn't have done it without her. I have lost 58lbs with this program and I am so glad I took a chance with it!

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    Response from Calibrate

    Hi Rachael, we are so happy to hear that you’re enjoying our 1:1 biweekly coaching. We appreciate you taking the time to share your experience.

    Customer ServicePriceRefunds & PayoutsCommunication

    Reviewed Dec. 26, 2022

    I was refused a refund after experiencing terrible lack of communication and inability to secure affordable GLP-1. The value of the program is not worth the cost. Extremely disappointing. I do not recommend.

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    Response from Calibrate

    Hi Lauren, we are so sorry to hear you had a frustrating experience. This is not the experience we wish to provide for our members. We are glad to see a member of our team reached out to help provide resolution.

    Verified purchase
    Customer ServiceContract & TermsCoverageTechSales & MarketingPricePunctuality & SpeedOnline & AppRefunds & PayoutsStaffTransparency

    Reviewed Dec. 22, 2022

    This program is a total racket. It does not offer any new ideas or information that I didn’t already know about losing weight. The coachings are not helpful, they’re only 15 mins long and you basically just check in to say you understood the reading assignment. I joined this program to gain access to a GLP-1 medication which they promise they can get for $25/mo or less. Not only did it take them 3 months to finally get me the medication, but it will now no longer be available to me. They got a deal with a manufacturer’s card and the manufacturer has now changed the requirements for the deal to say that the person must be a diabetic, which I am not. I did not lose any weight through this program before I got on the meds. The meds have been very successful and so I’ve decided to just purchase them out of pocket.

    This will cost me $400-$1000/month, and of course, I don’t want to have to continue to pay $135/mo for a program that isn’t helpful, especially now that I’m having to pay a ridiculous cost for out of pocket medication. I am not asking for a refund, I’m simply asking to cancel. However, because they basically force you to pay the full $1640 upfront, if that’s too much for you (as it is for most people), you can’t pay per month directly to Calibrate, you have to setup a contract through Affirm’s buy now pay later program. So they essentially pay the whole cost upfront for you and you pay them back at $135/month for a year. So now I’m 6 months in, and I will have to continue to pay for another 6 months where I will not utilize the program. The only way to communicate with the staff is through messaging in the app. It took them almost 2 weeks to even respond and every time I reply, it starts over as a new request at the end of the line.

    There is no phone number, no way to push back. I’m just stuck shelling out money for something I don’t want. Before I started the program, I attended an informational webinar, and I asked tons of questions about insurance and explained I’d already tried to get GLP-1s through me doctor and insurance denied it and they assured me they could get it for me. It’s a bunch of **. Don’t waste your money, do Weight Watchers and just get the meds out of pocket if you can afford them. Or wait forever until our healthcare system finally figured out that proactive care is better than reactive care. Not great choices, but better than wasting money with Calibrate. (They also laid off a ton of people all at once without explanation or basically even telling them - they just cut off their access all at one time after a meeting. So bad practices all around.)

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    Customer ServicePunctuality & SpeedMaintenanceStaff

    Reviewed Dec. 22, 2022

    The coaching is excellent. I love my coach Maria B, who has been very supportive and helps me to be realistic in my expectations and goals. The readings are clear and helpful. They are full of great tips. Medical support has been sporadic and slow, although helpful once they get back to you. My experience with the online pharmacy (PillPack) has been disappointing. I have had to follow up multiple times when refills were not shipped on time. The customer service at PillPack has been great but I wish I didn’t have to contact them quite so frequently. Overall I have been very happy with the Calibrate program and think they are working to fix the glitches. My weight loss has been astonishing and the program is long enough that developing new habits on exercise, sleep, stress and food choices has felt natural and sustainable.

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    Response from Calibrate

    Hi Katrina, thank you for taking the time to provide feedback. We’re thrilled to hear you’re having a positive experience with our 1:1 biweekly coaching. We are working hard to make improvements to medication and response wait times, and we appreciate you being in it together with us.

    Verified purchase

    Reviewed Dec. 20, 2022

    I loved how the focus was on building tools for success rather than constantly talking about my weight and weight loss. This program is one of the best things I’ve ever done for myself and I feel great! I reached my weight loss goal in approx 5 months and I have learned so much about myself and how to maintain a healthy lifestyle.

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    Response from Calibrate

    Hi Linda, thank you for taking the time to provide feedback. We're thrilled to hear you’re having a positive experience with our program.

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    Staff

    Reviewed Dec. 19, 2022

    Calibrate is a life-changing program. My coach Deanna is amazing! She has helped and taught me how to work through challenging times. The main focus is to encourage me to eat foods that are metabolically healthy for me. I’ve learned various skills and tactics on how to be mindful. Following this program has been very positive for me. I had to have knee surgery while I started this program. It was perfect timing for me. This program helped me take the weight off along with recovering from the surgery. It may seem like they’re two different scenarios but really they’re intertwined. Losing the weight helped me recover faster. The exercise aspect also encouraged me to work on my knee. I am half way through the program. I look forward to seeing what else I can learn! I am grateful for what I’ve learned so far.

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    Response from Calibrate

    Hi Michael, we are thrilled to hear that you're having a positive experience with the Calibrate program. We are grateful to be in it together with you.

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    Punctuality & SpeedStaff

    Reviewed Dec. 19, 2022

    I can not recommend Calibrate enough. I started the program in early August and have lost 20 pounds, slightly over 10 percent of my total body weight. It wasn’t fast but it is doable and sustainable! I truly have learned and incorporated new, positive habits into my lifestyle. I have already been able to reduce my blood pressure medication in half. I am so grateful for my coach, Carrie. She is so knowledgeable and supportive. Lots of great ideas and suggestions! Thank you!

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    Response from Calibrate

    Hi Julie, thank you so much for taking the time to share your feedback. We are so happy to hear you are enjoying the coaching element of our program.

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    Reviewed Dec. 16, 2022

    I got into the program to have access to weight loss medication. I waited 3 months before getting the medication and had it for 4 months before we lost access because the company changed its requirements for the coupon. The medication did very little to aid in weight loss, and the program itself is no different than any other diet advice. Get sleep, low carb/balanced carb, and work out. I have followed everything with no results. This is a complete scam. Even though we do not have access to the medication anymore, they refuse to over refunds. Your insurance is not going to cover the medication. They say they do not guarantee medication access as part of the program, and the other aspects of the program are just the same ole diet advice recycled. HUGE WASTE OF $1600!!!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 16, 2022

    I joined Calibrate several months ago. Initially I was pleased with the service. My appointment with the doctor was great and I received the medication quickly. I enjoyed the pyramid model that they use. Unfortunately, I required monthly prior authorizations to continue the medication. The doctors/nurses were completely unresponsive to my emails and there is no way to call. After multiple weeks of disruption in my medication, I was forced to discontinue the program. As a medical professional, I find their practices to be extremely unprofessional and unethical. If you start someone on medication, you must be accessible to manage that medication. It is unsafe for patients to start and stop medications, particularly if they are on escalating doses. I believe Calibrate has good aspects, but I would not recommend it to anyone because of their unsafe medical practices.

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    Punctuality & SpeedStaff

    Reviewed Dec. 14, 2022

    As many people have also tried numerous weight loss diets systems programs. This Calibrate is incredible. It gave me the boost I needed. It gives me the guidance, well staffed, they answer questions promptly and efficiently. You have a lot of support and the medicine works. I am so impressed with the whole system, and recommended to everyone who is serious about their health and well-being.

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    Response from Calibrate

    Hi Mary, thank you for taking the time to share your experience. We are so happy to hear that you’d recommend Calibrate. We appreciate you being in it together with us.

    Customer ServiceSales & MarketingOnline & AppStaffTransparencyTimeliness

    Reviewed Dec. 14, 2022

    Started out great. Joined the program. Paid the $1600 fee up front and really worked. I lost 30 pounds. My Wifi Scale didn't work and although they messaged me saying they would fix, they never followed up (over a month ago). Now I received a call from Amazon Pill Pack that Calibrate needed to update my Rx before they could refill. Used the App Support message channel with no response. Call the help line got a voice recording. (1-646-836-1411 and 888-513-8882 after 30 minutes on hold I requested they call me back - still no response). Unfortunately, I am now out of medication, out of $1600, and disappointed. There seems to be no way to contact them other than electronically which they apparently ignore.

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    Reviewed Dec. 14, 2022

    When I started Calibrate I wasn't sure what to expect. I was very happy to find out the program focuses on the whole person - mind, body and spirit. The setting and keeping good routines is not just about food. The routines cover getting a good night sleep, a good morning routine, getting plenty of water, etc. And the program and its team members know and understand there's a MAJOR social aspect when it comes to food. I feel like I have the tools and foundation to maintain this new living style. It's about balance and moderation. Since I joined Calibrate in early March 2022, I have lost over 65 pounds and my health composition has dramatically improved. I have not felt deprived with food, nor have I had to say "I can't eat out" etc. I would recommend Calibrate to my friends, and now have close friends on the program too!

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    Response from Calibrate

    Hi Nena, we are delighted to hear that you're having a positive experience and that you’d recommend Calibrate. We're lucky to have you as part of the Calibrate community.

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    Staff

    Reviewed Dec. 13, 2022

    When I joined Calibrate I had tried every diet, program, and weight loss fad that you could imagine. I had even tried other oral weight loss medications and gone to the extreme of having weight loss surgery. Nothing worked....until Calibrate. Calibrate provided me with the exact combination of coaching, support, guidance, and medication that has allowed me to lose over 50 lbs in 10 months. Of course, my family physician could have given me a prescription for my weight loss medication and sent me off to navigate this journey alone. I'm sure I would have lost weight, but I wouldn't have made the lifestyle changes, the changes in my thinking towards food, or had the success that I have had with the support of Calibrate.

    The combination of medication, support from the Calibrate Medical Team, and the incredible relationship that I have built with my Calibrate Coach, Deanna, is what has made my weight loss a success this time. I am coming up on my year's end with Calibrate, however, because I have found such value in the program, I have signed on for another year. I am looking forward to not only losing even more weight but also using everything that I have learned from Calibrate to sustain, long term, my new healthy ways of living.

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    Response from Calibrate

    Hi Connie, we really appreciate you taking the time to share your experience with Calibrate. We are so happy to hear that you've continued with Calibrate Masters.

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    Staff

    Reviewed Dec. 12, 2022

    While there have been bumps in the program with medication accessibility and limited connection to the medical team, the high caliber of coaching has been consistently helpful. Coach Karen always comes with patience and creative ideas, which is much appreciated!

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    Response from Calibrate

    Hi Robyn, thank you for taking the time to provide feedback. We’re thrilled to hear you’re having a positive experience with our 1:1 biweekly coaching. We are working hard to make improvements to medication and response wait times, and we appreciate you being in it together with us.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 9, 2022

    The Calibrate program absolutely works. I received my kit in July and I was able to lose about 10lbs before I even started the program. I began coaching sessions and had a thorough appointment with a doctor in August. It's now December and I'm down 27lbs. I've given 4 stars because at times response times from Calibrate are not timely. My personal coach however is amazing, responsive and genuinely cares about my success. I'm curious to see where the program goes as access to GLP-1s continues to evolve. A company like Calibrate advocating for a holistic treatment for obesity is exactly what we need.

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    Response from Calibrate

    Hi Melissa, thank you for taking the time to provide feedback. We’re thrilled to hear you’re having a positive experience with our 1:1 biweekly coaching. We are working hard to make improvements to medication and response wait times, and we appreciate you being in it together with us.

    Verified purchase

    Reviewed Dec. 9, 2022

    This program allows me to feel comfortable and safe while following my journey in weight loss. I am learning how to navigate and balance my diet and weight loss and setting big goals. I love the support I am getting and the availability of my coach to answer my questions.

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    Response from Calibrate

    Hi Paula, we are delighted to hear that you’re enjoying our 1:1 biweekly coaching and having a positive experience with our program. We appreciate you taking the time to provide feedback.

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    Staff

    Reviewed Dec. 9, 2022

    I am very pleased with my results with Calibrate. I have spent thousands of dollars on programs, products and services that didn't work for me. Calibrate is the only program that has truly helped me to lose weight and believe I will permanently keep it off. The coaching sessions and the lessons are invaluable as I continue to move towards a leaner, healthier version of me.

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    Response from Calibrate

    Hi Dwayne, we are so happy to hear that you’re enjoying the Calibrate program. We appreciate you taking the time to share your positive experience.

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    Staff

    Reviewed Dec. 7, 2022

    Ever since having my kids, I have struggled BIG time getting and keeping the excess weight off. I've tried EVERYTHING to try and achieve/maintain a healthy lifestyle and nothing was working. I stumbled across Calibrate and it's been life changing! I'm already down 40lbs in 4 months and I feel AMAZING! My coach Mollie has been PHENOMENAL in our biweekly 1:1s giving me great advice and encouraging me in my quest to a healthier lifestyle. I'm forever indebted to this program and plan to stick with it even after I've reached my goal. If you're considering this journey, I HIGHLY recommend you start today!

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    Response from Calibrate

    Hi, we are so happy to hear that you’re enjoying our 1:1 biweekly coaching. We appreciate you taking the time to share your experience.

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    Reviewed Dec. 7, 2022

    Coach Karen is a great sounding board who brings reminders and new perspectives to our coaching sessions. I always get something useful out of our sessions, and they never feel like a chore. I truly appreciate her insight and her expertise.

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    Response from Calibrate

    Hi Lizzie, we are delighted to hear that you’re enjoying our 1:1 biweekly coaching and having a positive experience with our program. We appreciate you taking the time to provide feedback.

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    Staff

    Reviewed Dec. 7, 2022

    I am so happy I never gave up in my quest to lose weight! After trying and failing numerous times, I finally succeeded with Calibrate, and I lost 25 lbs! First, they use medications that actually work, they help you build lifelong habits, give you a year-long curriculum, and a coach. Everything about this program is top notch. I loved my counselor, Lauren A. I looked forward to meeting with her every two weeks. She was a fantastic listener, helped to gently guide me in the right direction, and had such a sweet and encouraging demeanor. I was so impressed with the program that I signed up for the Master’s program. Thank you Calibrate!

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    Response from Calibrate

    Hi Carmen, we really appreciate you taking the time to share your experience with Calibrate. We are so happy to hear that you’ve continued with Calibrate Masters.

    Mary increased rating by 4 stars.
    Punctuality & SpeedRefunds & PayoutsMaintenanceStaffBilling
    After a positive interaction with Calibrate, Mary increased their star rating on Dec. 10, 2022.

    Updated review: Dec. 10, 2022

    Calibrate was able to resolve all issues that I had. Thank you.

    Original Review: Dec. 6, 2022

    Calibrate did not work for me. My appointments were delayed or cancelled. It is almost 90 days after full payment and I have yet to officially begin my program. I have new medication, ** and **; and doses that have not been supervised by the Calibrate physician. My initial health coach appointment took 60 days to get. Then, the health coach quit and I was notified less than 24 hours prior to my initial appointment, without an available replacement.

    This is a time sensitive physician and health coach guided program. That has not been my experience. I even obtained my own prior authorization for **, and I need a dose change and that is not available. I requested a refund, but Calibrate stated that I was not eligible for a refund. I am now pursuing a refund through my financial institution, and am back under the care of my primary care physician. While I don't think this experience is what Calibrate intended, I will attest that for me, this program is a non-starter.

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    Staff

    Reviewed Dec. 6, 2022

    Excellent program. Weigh daily and consult with coach every other week in a partnership to learn how to eat correctly. Best part is you can still eat almost all food albeit in moderation! Medications are available via prescription if needed to kick start your weight loss.

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    Response from Calibrate

    Hi Daniel, we are thrilled to hear that you're having a positive experience with the Calibrate program. We are grateful to be in it together with you.

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    Staff

    Reviewed Dec. 6, 2022

    The program is wonderful. Even when I’m in a slump because home/work balance is out of sorts, I am able to listen to past lessons and refocus. Sherry has done wonderful to help me reevaluate my situations. My primary physician is impressed with my progress and even took the Calibrate website information from me. Actually several of my physicians I work with have explored Calibrate. It is not a diet but learning a complete lifestyle change.

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    Response from Calibrate

    Hi Michele, thank you for taking the time to provide feedback. We're thrilled to hear you’re having a positive experience with our program.

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    Reviewed Dec. 6, 2022

    I’m am so glad that I found Calibrate! I’ve struggled with my weight my entire life. If there is a diet out there, I’ve done it. I considered bariatric surgery, but didn’t want the recovery time and permanent body changes. I have already lost twice as much weight while on this program than I did during the 6 months I had a gastric balloon implanted! Now that I have more energy, I’m able to be consistent with an exercise routine, enabling me to lose more weight and continue my journey!

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    Response from Calibrate

    Hi Michele, we are delighted to hear that you’re having a positive experience with Calibrate. We are grateful to have you as part of the Calibrate community.

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    Staff

    Reviewed Dec. 5, 2022

    Calibrate is an amazing program and the first program that has worked for me in the long term. I am in my 9th month of the program and will continue into the Masters Program. I have enjoyed the coaching and the learning material. Thank you, Calibrate!

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    Response from Calibrate

    Hi Jamie, we really appreciate you taking the time to share your experience with Calibrate. We are so happy to hear that you’re continuing with Calibrate Masters.

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    Staff

    Reviewed Dec. 4, 2022

    I have had good success with this program. With the help of my Coach I have achieved 17% weight loss. She kept me accountable and motivated! It helped me to stay on track by having someone to be accountable to every 2 weeks. I am so thankful for the new more healthy me!

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    Response from Calibrate

    Hi Ann, we are so happy to hear that you’re enjoying our 1:1 biweekly coaching. We appreciate you taking the time to share your experience.

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    Punctuality & SpeedStaff

    Reviewed Dec. 4, 2022

    Always friendly and supportive, on time. Keeps me focused and very encouraging and has good advice to get over the humps along the way. Very helpful part of the program! I’m not sure I could have gotten past the early days without her.

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    Response from Calibrate

    Hi Sonia, we are so happy to hear that you’re enjoying our 1:1 biweekly coaching. We appreciate you taking the time to share your experience.

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    Staff

    Reviewed Dec. 3, 2022

    I had a really really difficult time with no support when signed up. All messages sent not returned. If you look at any notes it's a surprise I stuck with it. It wasn't until I met Karen that I felt supported. She is truly amazing, always positive and encouraging! It takes a coach like Karen to keep members encouraged!!! She is a pleasure and look forward to my sessions!

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    Response from Calibrate

    Hi Natalie, thank you for taking the time to provide feedback. We’re thrilled to hear you’re having a positive experience with our 1:1 biweekly coaching. We are working hard to make improvements to our response wait times, and we appreciate you being in it together with us.

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    Reviewed Dec. 2, 2022

    I think this is a wonderful program with plenty of tools, recipes and exercises for anyone that signs up. Keep in mind that you have to work at it and show up otherwise it won’t work. I feel so much better after losing 20 pounds my feet don’t hurt and I feel much better about myself. I have more weight to lose but I’m confident it will happen during my Masters program. Alyssa is an awesome coach and I will miss our chats! Thank you!

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    Response from Calibrate

    Hi Christine, we really appreciate you taking the time to share your experience with Calibrate. We are so happy to hear that you’re continuing with Calibrate Masters.

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    Reviewed Dec. 2, 2022

    I have struggled with weight my whole life. I've tried everything and nothing has ever worked. This combination of medicine and coaching has worked great and I'm keeping the weight off! I'm still losing and hoping to continue to do so.

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    Response from Calibrate

    Hi Melissa, we are delighted to hear that you’re having a positive experience with Calibrate. We are grateful to have you as part of the Calibrate community.

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    Staff

    Reviewed Dec. 2, 2022

    I have had such a great experience with Calibrate. Coach Sherry has been so supportive and helpful throughout my journey. Whenever anyone asks what I have been doing I always tell them to check out the program. I would recommend Calibrate to anyone!

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    Response from Calibrate

    Hi Jenny, we are delighted to hear that you're having a positive experience and that you’d recommend Calibrate. We're lucky to have you as part of the Calibrate community.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 2, 2022

    I started late February of 2022 and I had just about given up on myself. I was tired, inflamed, over weight and tried every diet, workout scheme, shake and pill on the market. Calibrate helped me to lose 30lbs and get my life and health back. I’m active and confident. My inflammation has diminished and I’m well on my way to living my best life.

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    Response from Calibrate

    Hi Allison, we are thrilled to hear that you're having a positive experience with the Calibrate program. We are grateful to be in it together with you.

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    Staff

    Reviewed Dec. 2, 2022

    I began my journey skeptically however I can say that the combination of medicine and coaching has been extremely effective for me personally. The online lessons and coaching help to keep you motivated and on track with the program. Weight loss plateau has been my biggest mental challenge but the program and coaching will help you understand this is normal and part of your journey toward better health. I would definitely do this program again. I was at the point of doing a gastric sleeve and this has been just as effective without some of the potential issues of that surgery. Definitely get a coach that helps you along your journey and with the meds and medical support you can be successful too.

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    Response from Calibrate

    Hi Adam, we are so happy to hear you’re having a positive experience with our program and finding support from our Medical and Coaching teams. Thank you for taking the time to provide feedback.

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    Staff

    Reviewed Dec. 2, 2022

    My experience with this program has been great and helped me be successful in finally losing weight after so many failed attempts. Coach Starr has been amazing as my coach for this program! She is always supportive and encouraging and gives great advice without being pushy or making me feel bad if I slip up. She also provides great advice and tips.

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    Response from Calibrate

    Hi Stephanie, thank you so much for taking the time to share your feedback. We are so happy to hear you are enjoying the coaching element of our program.

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    Reviewed Dec. 1, 2022

    Calibrate addresses weight issues from the inside out and they do that by giving clients the tools to change and support themselves in their own journeys to a healthier life. I've yo-yo'd my entire life, given up countless programs after months, weeks or even days in some cases. I'm six months in and I've lost more than 40lbs with Calibrate.

    I had the privilege of working with Coach Cris. She is positive, nurturing, solution-based and meets me where I am. Her suggestions are realistic and the goals we set are done together. The bi-weekly meetings keep me motivated and on target and allow me to ask questions as they came up. The app is easy to use, the feedback comes quickly. The lessons are written in a casual, conversational style - like you're talking to a best friend. With humor and heart. They'll make you smile and offer great take away and real information for things to google, products to buy, tips to try. I highly recommend the program for anyone ready for a real life change.

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    Response from Calibrate

    Hi Angel, we are delighted to hear that you’re enjoying our 1:1 biweekly coaching and having a positive experience with our program. We appreciate you taking the time to provide feedback.

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    StaffRates

    Reviewed Dec. 1, 2022

    I believe Calibrate is a great weight loss program. I joined because I thought it was a different program because of the medication. The medication and clinical side of this program is why I would only rate it a 3. I had so many issues getting the medication I almost let it throw me off track but, I really wanted to make this life change! Thank God for my coach Katelyn! She kept me on track and helped me see things from a different perspective.

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    Response from Calibrate

    Hi Theresa, thank you for taking the time to provide feedback. We’re thrilled to hear you’re having a positive experience with our 1:1 biweekly coaching. We are working hard to make improvements to our medication supply issues, and we appreciate you being in it together with us.

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    Customer ServiceStaff

    Reviewed Dec. 1, 2022

    To date I have lost over 80lbs on Calibrate. My first 40ish pounds were lost prior to starting medications simply by following the pyramid guide to eating. I really enjoy my coach Lauren A. She’s always so supportive and patient with questions. Most importantly, she really seems to care about my journey when we meet. From the eating program/ coaching standing point I could not be happier. Getting meds and medical support is why I did not give the full 5 stars.

    I was out of meds with no replies in medical channel for over a week. I realize I joined at a time that was rocky for the company but I feel a lot of things weren’t handled properly. I feel there needs to be more support medically. I’m learning a lot about these meds because I’ve had to go searching online when I have a question. There are a lot of side effects, changes, and simply overall information that I feel should be presented upfront before starting a med. I absolutely do recommend the program to some people when I’m asked about my weight loss, but I dislike having to add a disclaimer that it could be a bumpy road based on some medical/medicinal support issues.

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    Punctuality & SpeedStaff

    Reviewed Dec. 1, 2022

    I’ve tried so many different programs but Calibrate is by far the best. I don’t feel like I’m on a “diet” but have been more successful on my weight loss journey than ever before. The lessons are quick and easy to understand. They teach you lifestyle changes that stick easily. I’ve lost almost 50 pounds and could not be happier.

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    Response from Calibrate

    Hi Emily, thank you for taking the time to provide feedback. We're thrilled to hear you’re having a positive experience with our program.

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    Staff

    Reviewed Nov. 30, 2022

    The program is very informative and educational. All the information makes it easy to stay on track. Also, this is the first program where I didn’t feel hungry at all. I am eating healthy, but not restricting quantity and I am still losing weight. I started losing weight even before taking any of the medication.

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    Response from Calibrate

    Hi Claudine, we are thrilled to hear that you're having a positive experience with the Calibrate program. We are grateful to be in it together with you.

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    Staff

    Reviewed Nov. 30, 2022

    Hi. I had a wonderful experience with Calibrate. Kasie S was my coach throughout the entire year that I was on Calibrate. She was very friendly, encouraging, and attentive, and was there for any questions or support that I needed. I have been on other diets, but have never lost as much weight as I did on Calibrate. I dropped almost 50 pounds and 4 sizes. They guide you through the process and never make you feel like a failure. I would definitely recommend Calibrate to anyone who would like to lose weight!

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    Response from Calibrate

    Hi Cindy, thank you for taking the time to share your experience. We are so happy to hear that you’d recommend Calibrate. We appreciate you being in it together with us.

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    Staff

    Reviewed Nov. 30, 2022

    I knew there were factors other than food and exercise affecting my weight. After trying the exercise/food approaches to lose the COVID and menopausal weight, I am glad I gave Calibrate a try. I couldn’t have done it without the guidance of my coach Alexandra M for always keeping it.

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    Response from Calibrate

    Hi Jeanette, thank you so much for taking the time to share your feedback. We are so happy to hear you are enjoying the coaching element of our program.

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    Staff

    Reviewed Nov. 30, 2022

    Calibrate is a lifestyle...which is what a diet should be, not a restriction but a habit of action! The holistic approach has kept me thinking about different aspects of my health - water consumption, quality of sleep, and even self-compassion! At my eight-month marker I have lost 50 pounds (20% of my body weight!) and have a more thorough knowledge of my body - why it acts the way it does and why it needs what it needs! The examples, color codes, awesome and down-to-earth coaches, and the "mostly good" approach that Calibrate promotes has pushed me to make a sustainable change in my life.

    At the beginning of the program you are asked to answer the question of what made you take the leap of joining Calibrate (what is your why?) and you are reminded of that why throughout the entire year. Well, my why is to become the version of myself I have always imagined. Thanks to Calibrate, I've made incredible progress on myself and feel confident that change is possible.

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    Response from Calibrate

    Hi Dan, thank you for taking the time to provide feedback. We're thrilled to hear you’re having a positive experience with our program.

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    Staff

    Reviewed Nov. 30, 2022

    I have had a great experience with Calibrate because of my coach Alexandra M. She had truly been a sounding board for me and helped me through the ups and downs of weight loss both physically & mentally. I was surprised at how personable she is and how easily she helps me put things into perspective. This truly keeps me on target for my goals.

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    Response from Calibrate

    Hi Muriel, we are delighted to hear that you’re enjoying our 1:1 biweekly coaching and having a positive experience with our program. We appreciate you taking the time to provide feedback.

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    CoveragePriceMaintenanceStaff

    Reviewed Nov. 30, 2022

    I joined Calibrate as a last ditch effort to figure out how to lose weight before resigning to getting weight loss surgery. After reading what the program was about I saw it as an opportunity to tackle this from another direction that no other health professional had done for me so far. Joining the program was easy and getting the option to choose your coach was such a relief. I did meet some resistance with my insurance company not working with the program to approve the medication but the Calibrate support team did not give up and got the medication approved.

    What I find most helpful though is with the program you get assigned one coach who you meet with virtually every two weeks. My coach Alexandra is amazing. She has been the most vital part of this process for me. Her guidance has given me confidence in the program and allowed me to grow as a person with new knowledge and skills to make healthier decisions regularly. In addition to the nutritional advice she has been essential with other life skills and improvements that have afforded me to make positive habits a routine rather than a chore. I was blessed with being able to read her bio first and get a feel for the type of coach she would be and am more than happy that I get to continue under her guidance. Even if I was not losing weight with the program just having Alexandra as my coach during this would have been worth it. I encourage anyone who is thinking about joining Calibrate to do so just solely on the support you get from your coach.

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    Response from Calibrate

    Hi Jessica, thank you for taking the time to provide feedback. We're thrilled to hear you’re having a positive experience with our program, Coaching, and Insurance Navigation teams. We're grateful to have you as part of the Calibrate community.

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    Punctuality & Speed

    Reviewed Nov. 30, 2022

    When I started the program I could not have imagined the person I am now. I was solely focused on the numbers on the scale. Today I am focused on the other numbers, in 9 months I significantly improved my blood pressure and was able to cut my medication dose in half. I focus on the waist measurement more than the weight number. The quality of my sleep has drastically improved. I have learned a lot about myself and what motivates me and that if I don't put my health first then I I can't enjoy the things I want to be healthy for. And I've learned that it's ok for the progress to be slow if the progress is lasting. Calibrate introduced me to the new me.

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    Response from Calibrate

    Hi Erin, we are so happy to hear that you’re enjoying the Calibrate program. We appreciate you taking the time to share your positive experience.

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    Sales & MarketingOnline & AppStaff

    Reviewed Nov. 30, 2022

    I feel for the first time in my life that I understand how to successfully lose weight and maintain a healthy weight. All aspects, the app, tracking goals, modules for education, coaching and medication have made this successful for me. I feel confident that I will maintain this healthy lifestyle.

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    Response from Calibrate

    Hi Erikka, we are delighted to hear that you’re having a positive experience with Calibrate. We are grateful to have you as part of the Calibrate community.

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    Staff

    Reviewed Nov. 30, 2022

    This has been such a great experience. I have to say that the coaching has truly made all the difference for me on my journey. I may have lost my way many times, but just knowing that I have to be accountable to Alex keeps me going. She’s been Captain on my voyage, guiding me through some pretty rough waters, and when things have been going great, it’s just so nice to hear her rattle off my accomplishments for a nice pat on the back! I Love my coach, and what we’ve done together.

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    Response from Calibrate

    Hi Lisa, we are so happy to hear that you’re enjoying our 1:1 biweekly coaching. We appreciate you taking the time to share your experience.

    Verified purchase

    Reviewed Nov. 30, 2022

    Calibrate has been great for my weight loss journey. Before the program I had been trying to lose weight on my own for years and never got passed 5 pounds. I am now down 30 pounds and still going thanks to Calibrate. I have especially loved the classes and pillars that have taught me new strategies to healthy weight loss and eventually management. I feel like I have control now over what I eat and have even gotten excited with workouts for the first time.

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    Response from Calibrate

    Hi Emma, we are so happy to hear you’re learning from our Four Pillars of Metabolic Health: food, sleep, exercise, and emotional health. We appreciate you taking the time to share your experience.

    Verified purchase
    Customer Service

    Reviewed Nov. 30, 2022

    I’ve had nothing but success and support through this journey. Coach Jessica E brings nutrition and exercise knowledge and friendship to our bi monthly sessions. The Calibrate team has always gotten back to me timely and with answers to my questions. I couldn’t have lost this 45lbs since March without them!!

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    Response from Calibrate

    Hi Stephanie, thank you so much for taking the time to share your feedback. We are so happy to hear you are enjoying the coaching element of our program.

    Verified purchase
    Staff

    Reviewed Nov. 30, 2022

    Coach Sherry has been instrumental in my weight loss journey. Sherry has been a great support keeping me focused and positive, giving me alternatives or different ways to look at a subject helping me understand that I can do anything in small increments and that all of the small steps add up to big changes! I have and will continue to recommend her to everyone who I recommend to this program! Thank you Sherry.

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    Response from Calibrate

    Hi Heather, we are delighted to hear that you’re enjoying our 1:1 biweekly coaching and having a positive experience with our program. We appreciate you taking the time to provide feedback.

    Verified purchase

    Reviewed Nov. 30, 2022

    I joined the Calibrate program one year ago and have lost weight, 10% of my body weight. This program works. The coaching sessions and accountability make you constantly confirm your commitment to weight loss and a healthier lifestyle. I tried Noom - but did not get the results I have with calibrate.

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    Response from Calibrate

    Hi Heather, we are so happy to hear that you’ve enjoyed our 1:1 biweekly coaching. We appreciate you taking the time to share your experience.

    Verified purchase
    Staff

    Reviewed Nov. 30, 2022

    The medication & educational material have been extremely helpful. I’ve lost 10% of my weight after decades of slowly, but continuously gaining. I had tried multiple diet programs, all with zero success, and continued to gain weight even when I would improve my eating & reduce portions. The medication prescribed by the Calibrate doctors has been a God-send. It dramatically reduced my cravings & appetite, and my glucose & A1C levels are back within normal range. The only disappointment was the coaching. My original coach suddenly disappeared, and my replacement wasn’t really helpful to me.

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    Response from Calibrate

    Hi Erin, we are thrilled to hear that you're having a positive experience with the Calibrate program. We are grateful to be in it together with you.

    Verified purchase
    Staff

    Reviewed Nov. 30, 2022

    Happy with the results of the program! I have lost close to 30lbs and am feeling great. My coach, Hannah, has been wonderfully supportive and great to work with. I would recommend this program to someone who wants help and isn’t sure what the answer is.

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    Response from Calibrate

    Hi Nicole, we are delighted to hear that you're having a positive experience and that you’d recommend Calibrate. We're lucky to have you as part of the Calibrate community.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 29, 2022

    Everyone has a lot to say about programs, especially when it comes to negative feedback. I will say that the Calibrate program has helped me to get my life back. I have found a medication, with the help of Calibrate, that is, quite frankly, one of the best things that has ever happened to me. I have gotten quick and helpful responses from the support line or medical line each time that I've had to contact them. I enjoy my meetings with my coach (shout out to Alexandra!)- she is supportive, encouraging, uplifting and helps me to feel the same positivity. She is truly a gift.

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    Response from Calibrate

    Hi Julie, we are so happy to hear that you're having a positive experience and would recommend Calibrate. Thank you for being in it together with us.

    Verified purchase
    Staff

    Reviewed Nov. 29, 2022

    I have struggled for years to lose weight. I've done all the diets and exercise that one can imagine. When I saw Calibrate - I thought, this is it!! I need a reset - I'm fighting with my own body. I can proudly say that I've lost 40 pounds on Calibrate and am in my healthy BMI range. The journey has been amazing! This is what I've been looking for - something that actually works! I'm so beyond thankful and still amazed at the progress I've made.

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    Response from Calibrate

    Hi Lisa, we are thrilled to hear you're having a positive experience with our program. We are lucky to have you as part of the Calibrate community.

    Verified purchase

    Reviewed Nov. 29, 2022

    I have had a wonderful experience on the Calibrate program. I surpassed my 10% weight loss goal and have confidence that I can continue my weight loss journey and keep the weight off. Calibrate goes beyond just weight loss - I’ve learned how weight loss is tied to sleep, hydration, and mental/physical health. I feel better and stronger and smarter!

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    Response from Calibrate

    Hi Anjie, we are so happy to hear that you’re enjoying the Calibrate program. We appreciate you taking the time to share your experience.

    Verified purchase
    MaintenanceStaff

    Reviewed Nov. 29, 2022

    When I started Calibrate, I was desperate. I was just shy of 200 lbs and my body felt every pound I carried with every step I took. I slept terribly, I rarely drank water, but I thought my weight was just what it was. I'm 40, this is what my mom, aunts, cousins look like, so it was just my genes... nothing I could do about it. Sound familiar? Then I met my coach, Sherry. She is the something that worked. We started out small and started drinking water, I eventually gave up Pepsi, and watched my weight drop. Then we talked about sleeping. I made goals to get better, longer sleep, and more pounds came off.

    After already losing 18lbs, I started my medicine. The goal setting continued and I am now down 50+ lbs, over 27% weight lost. And I never made it through more than 4 dose changes before going on my maintenance phase. Ladies, this is a game-changer! The coaching matters! The meds help, yes, but for lasting change, follow the Calibrate program, make small goals with your coach, and you too can see the pounds melt off.

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    Calibrate
    Response from Calibrate

    Hi Danielle, we are so happy to hear that you’re enjoying our 1:1 biweekly coaching. We appreciate you taking the time to share your experience.

    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed Nov. 29, 2022

    I have only been a member for a few months and I’ve had progress I never thought I could achieve! Every single person I’ve spoken to- my doctor, my coach Alexandra M, customer service- has been so helpful and lovely! Even when there have been slight hiccups with insurance or the pharmacy, I’ve always felt completely supported by Calibrate staff! I couldn’t have done this without y’all and I can’t wait to see how much more I can accomplish with your help by the end of my year!

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    Calibrate
    Response from Calibrate

    Hi Deanna, we are so happy to hear you’re having a positive experience with our Medical, Coaching, and Support teams. Thank you for taking the time to provide feedback. We're grateful to be in it together with you.

    Verified purchase
    CoveragePunctuality & Speed

    Reviewed Nov. 29, 2022

    I’ve been happy with my experience and have particularly enjoyed the emphasis on four areas of health (not just restricting food/calorie counting). I have struggled at times getting the medications in a timely manner and have run into numerous insurance/pharmacy issues. Sometimes it is difficult to get what I need from Calibrate to quickly resolve these issues, and I have at times gone weeks without the medication. Overall, however, I’m very happy with the program and my results.

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    Response from Calibrate

    Hi Kendra, we are so happy to hear you’re enjoying our focus on the Four Pillars of Metabolic Health: food, sleep, exercise and emotional health. We appreciate you taking the time to share your experience.

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 29, 2022

    My personal experience with Calibrate has been positive. I joined in August 2022. They were going through some customer service issues but implementing changes to make the service more responsive and quicker. Aside from an initial delay on getting my medication started, I have only had positive experiences. I joined because I wanted the multi-faceted approach to healthy lifestyle changes that would prepare me mentally, emotionally and physically to change my damaging habits. My coach has been incredibly supportive and encouraging and has helped me understand how sustainable weight management is more than just calories in, calories out. Sleep, emotional and mental health, physical movement, as well as nutritional components all contribute. I feel like the program is preparing me to be successful long term and I would recommend it to those looking for a guided approach to long term lifestyle changes and weight loss.

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    Calibrate
    Response from Calibrate

    Hi Harper, we are so happy to hear you’re learning from our Four Pillars of Metabolic Health and enjoying your 1:1 biweekly coaching. We appreciate you taking the time to share your experience.

    Verified purchase

    Reviewed Nov. 29, 2022

    My whole experience with Calibrate has truly been life changing. I have never had this level ambition to truly have a healthy lifestyle like I do now. I have made myself proud and I can feel how proud I make my health coach each time we have a Zoom meeting, she is my biggest cheerleader. This experience is more to me than just weight loss, it’s a new way of life, a better way, and I love it.

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    Response from Calibrate

    Hi Tabetha, we are so happy to hear that you’re enjoying our 1:1 biweekly coaching. We appreciate you taking the time to share your experience.

    Verified purchase
    Staff

    Reviewed Nov. 29, 2022

    I have loved the Calibrate program! My coach has been supportive and encouraging not only through my successes, but through my struggles. She helped me find creative ways to push myself and made the whole process not only helpful but fun! The program itself was incredibly helpful. Like so many others I have tried a myriad of programs over the years but they all focus on one thing and one thing only - nutrition. The Calibrate Pillars take a much more holistic approach combining not just nutrition but sleep, emotional health, and exercise, to help me make balanced, sustainable changes. Even if I hadn't lost so much weight, the improvements to my overall well being would still make me rave about the program, but it also helps that I've had so much success with the weight loss, too!

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    Calibrate
    Response from Calibrate

    Hi Amanda, we are so happy to hear you’re learning from our Four Pillars of Metabolic Health and enjoying our holistic program. We appreciate you taking the time to share your experience.

    Verified purchase
    Online & AppStaff

    Reviewed Nov. 29, 2022

    Coach Sherry is great. Medical team responsive. Meeting goals. Appreciate all the information on the website and tips. Wish we could track exercise other than walking I swim and it isn’t able to be captured.

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    Calibrate
    Response from Calibrate

    Hi Rachel, we are so happy to hear you’re having a positive experience with our Coaching and Medical teams. Thank you for taking the time to provide feedback.

    Verified purchase
    MaintenanceStaff

    Reviewed Nov. 28, 2022

    I have been so fortunate to connect with the Calibrate program and my team! The medical team has been thorough in explaining the GLP-1 medications and how the interact with the body to support metabolism. The program is methodical in its approach to breaking things down into achievable steps and goals around nutrition, movement, sleep and stress. Above all, the one on one coaching has been the key to keeping me on track, allowing me to process and reflect on what is and isn't working and to provide a caring and compassionate approach to weight loss. From May-November 2022 I have been able to shift from 270 to 227 lbs. Thankful for my Calibrate Team!

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    Calibrate
    Response from Calibrate

    Hi April, we are so happy to hear you’re having a positive experience with program and finding support from our Medical and Coaching teams. Thank you for taking the time to provide feedback.

    Verified purchase

    Reviewed Nov. 28, 2022

    I needed a jump start in weight loss. As a post menopausal woman, my excess pounds were stuck to me like glue. My lab results indicated that I was caught in a hormonal imbalance circle, making it very difficult for me to lose a stubborn 25-30 pounds on my own. My Calibrate prescribed medicine and meal plan bumped me over the hump. I have lost 21 pounds and feel great!

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    Calibrate
    Response from Calibrate

    Hi Linda, thank you for taking the time to provide feedback. We're thrilled to hear you’re having a positive experience with our program.

    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed Nov. 28, 2022

    I started with Calibrate in early March 2022. I chose Calibrate because I had hoped they would be able to help me navigate the requirements for insurance approvals and prescriptions. The process was very smooth from scheduling my labs, meeting with a calibrate physician, and ultimately receiving my meds and ongoing counseling. There is no short cut for losing weight, you have to put in the effort, but the medications were a game changer when it came to correcting my metabolic imbalances. I would have given them 5 stars except for a recent, still unresolved, issue with my medication. Communication could have been better and more timely. I am now looking at a gap in my medication that may make it necessary to restart at a lower dose.

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    Response from Calibrate

    Hi Roger, thank you for taking the time to provide feedback. We're thrilled to hear you’re having a positive experience with our Medical and Insurance Navigation teams. We are working hard to make changes to medication and response wait times. We appreciate you being in it together with us.

    Verified purchase
    Staff

    Reviewed Nov. 28, 2022

    Using Calibrate to help with my weight loss was the best decision I ever made. Having the bi-weekly coaching sessions was a tremendous key in achieving my goals. I’ve lost 20 pounds over a 3 month period and I’m on track to lose another 7 to 10 with the help of my coach Kami.

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    Response from Calibrate

    Hi Julie, we are so happy to hear that you’re enjoying our 1:1 biweekly coaching. We appreciate you taking the time to share your experience.

    Verified purchase

    Reviewed Nov. 27, 2022

    I joined Calibrate to lose weight for my son's wedding approximately 7 months into the future. While I reached my weight loss goal in that time frame, I gained so much more! I learned how to improve my sleep, handle my stress, make better food choices and incorporate movement and exercise in my busy lifestyle.

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    Calibrate
    Response from Calibrate

    Hi Debra, we are so happy to hear you’re learning from our Four Pillars of Metabolic Health: food, sleep, exercise and emotional health. We appreciate you taking the time to share your experience.

    Verified purchase
    Staff

    Reviewed Nov. 27, 2022

    Calibrate has been such a successful journey for me. My coach, Rebecca has been a positive support. She always has good advice and ways to helping me reframe thinking. I changed my eating habits and stopped eating processed food; which showed huge results. I feel more alive and confident too.

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    Calibrate
    Response from Calibrate

    Hi Lisa, we are so happy to hear that you’re enjoying our 1:1 biweekly coaching. We appreciate you taking the time to share your experience.

    Verified purchase
    Customer ServicePunctuality & SpeedStaffEase of Use

    Reviewed Nov. 27, 2022

    6 months into the program and I’m down 21 pounds, which is about an 11% decrease of my initial body weight. The reading lessons have given me a new perspective on the foods I choose and a keener awareness of how they make me feel. The medication has also been a big part of my progress. It has helped me feel fuller faster and longer which has decreased my appetite to what it should be. That has allowed me to make better food choices. The progress has been slower than other programs I’ve tried, but unlike those other programs, my weight has not rebounded back up. It has consistently decreased, which is a huge win for me.

    It’s easy to get discouraged when the progress is not fast but thankfully my counselor Penelope has been very uplifting and positive. Her support has made a huge difference in helping me have a healthier perspective on my successes. She has also shared valuable hacks/tools that I will be using even when I’m officially done with the program. The only negative I’ve experienced since starting is the website and app performances. They are not as user friendly and as universal across platforms as they should be. The messaging system has been unreliable and impersonal. If they had the available staff, a live chat option or a live phone call support option would be so much more helpful. Overall it has been positive experience for me and I’m excited to continue.

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    Calibrate
    Response from Calibrate

    Hi Christine, we are so happy to hear you’re enjoying your 1:1 biweekly coaching sessions and learning from our Four Pillars of Metabolic Health: food, sleep, exercise, and emotional health. We appreciate you taking the time to share your experience.

    Verified purchase

    Reviewed Nov. 26, 2022

    This program has been life changing. The support of my coach was key to my 60 plus pound weight loss. If you are on the fence about the program and have tried everything under the sun to lose weight and keep it off, give it a try, you won’t be disappointed! I tell everyone I know about the program!

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    Calibrate
    Response from Calibrate

    Hi Terese, we are so happy to hear that you’re enjoying our 1:1 biweekly coaching and having a positive experience with our program. We appreciate you taking the time to provide feedback.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Nov. 26, 2022

    I’ve been very thankful that the Calibrate team navigated the ** shortage by prescribing **, through PillPack. The transition was seamless…and the coaching from Rachel since early summer has been phenomenal! My Calibrate journey has been fantastic- best TikTok buy ever! Thanks for the comprehensive program!!

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    Calibrate
    Response from Calibrate

    Hi Meggan, thank you for taking the time to provide feedback. We're thrilled to hear you’re having a positive experience with our program and Medical and Insurance Navigation teams. We're grateful to have you as part of the Calibrate community.

    Verified purchase
    Staff

    Reviewed Nov. 26, 2022

    Love the coaching and the step by step gradual process helping you to slowly and steadily change your food, sleep and exercise habits. The guided approach makes so much sense. Overall, I don't feel deprived and seeing progress towards my goals.

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    Calibrate
    Response from Calibrate

    Hi Karen, we are delighted to hear that you’re enjoying our 1:1 biweekly coaching and having a positive experience with our program. We appreciate you taking the time to provide feedback.

    Verified purchase
    Staff

    Reviewed Nov. 23, 2022

    I started Calibrate back in March and today I have lost 23% of my overall body fat and (54 lbs). My coach has been incredible and has taught me about the differences in foods and also how to navigate tough situations with food. The ability to reach out to the medical team to alter my medication has also been amazing. I feel so lucky that I found Calibrate and that they have helped me to get to the place I am today!

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    Calibrate
    Response from Calibrate

    Hello, we are thrilled to hear that you're having a positive experience with the Calibrate program. We are grateful to be in it together with you.

    Verified purchase
    Staff

    Reviewed Nov. 22, 2022

    Calibrate has changed my life. My experience began in February of 2022. With the guidance and support of my coaches (Lauren P and Sherry H) I have been given the gift of self reflection and transformation. I lost nearly 30% of my body weight. I continue to struggle with this “new” person I have become. However, I know my Calibrate coach will help me set realistic goals that are obtainable. Thank you Calibrate.

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    Calibrate
    Response from Calibrate

    Hi Michelle, we are delighted to hear that you’re enjoying our 1:1 biweekly coaching and having a positive experience with our program. We appreciate you taking the time to provide feedback.

    Verified purchase
    Customer Service

    Reviewed Nov. 21, 2022

    I have had nothing but a positive experience with Calibrate and exceeded my personal goal to lose 20lbs by the end of this experiment by an 20lbs and I am only about 8 1/2 months into the program! Coach Sherry has been perfect for me. I appreciate that she understood that I don't respond well to the "drill sergeant" approach & allowed me to accomplish my goals on my own time. She didn't even make me feel bad when I got behind on reading! This program has worked wonders for me. Thank you, Coach Sherry!

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    Calibrate
    Response from Calibrate

    Hi Ann, we are delighted to hear that you’re having a positive experience with Calibrate. We're grateful to have you as part of the Calibrate community.

    Verified purchase
    Staff

    Reviewed Nov. 21, 2022

    Calibrate has helped me to achieve something I thought was out of reach. I am within my goal weight range after 6 months on the program and I couldn’t be more excited. Coach Karen is AMAZING. She help keep me accountable while also offering support and resources to help me stay the course. Thank you, coach Karen and Calibrate, for helping me reach and sustain my goal of better health as I age.

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    Calibrate
    Response from Calibrate

    Hi Suzanne, we are delighted to hear that you’re enjoying our 1:1 biweekly coaching and having a positive experience with our program. We appreciate you taking the time to provide feedback. Thanks for being in it together with us.

    Verified purchase
    Customer ServiceSales & MarketingOnline & AppStaffTransparency

    Reviewed Nov. 21, 2022

    This program was really good. The medication kept me from being hungry and the tools allowed me to stay on track once I was off the meds. There were a few hiccups along the way. I went off the medication halfway through the program due to a combination of supply chain issues, pharmacy updates and lack of people able to respond to inquiries. I believe the issues have since been resolved and I wasn't missing the meds after the first few weeks anyway. I had a change of coach during the process but I do not think it was a problem. Both were very supportive and helpful. The one thing I did not like was the app. It still needs a lot of work. However I got everything I needed from the program and I believe the amount of weight I lost and my ability to maintain it after going off the medication testifies to that. Thank you!

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    Calibrate
    Response from Calibrate

    Hi Jen, thank you for taking the time to provide feedback. We're thrilled to hear you’re having a positive experience with our program.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 19, 2022

    Where do I begin? I started this journey after being disgusted by my excuses and starting to feel pain in everything I did. I told my Calibrate Coach Rachel that I want to enjoy the rest of my life as an active participant and feel good about myself. I dived right and I have not looked back. The Calibrate approach is different, it's an achievable mindset and lifestyle and more importantly something I can do for the rest of my life. It's logical and makes sense. We all know when we hear something that might be true. I love the 360-degree approach, the medical team, the coach, and me. I love that I need to be accountable. I love that I am in control of my progress.

    And guess what 2 months in and I am down over 25 pounds. I look forward to each day. My attitude and outlook have changed. I have more energy. I am sleeping better and I love going shopping in my clothes to wear clothing I "wrote off" because I was too fat to wear them. I love being able to tie my shoes with ease and not have extreme back pain. It's amazing that excess weight causes so many issues that at one point I actually accepted as part of my life. My coach is incredible. Rachel listens, is real, and gets me. I love how she motivates me and celebrates my successes. She gets involved and never is too busy to provide feedback when I ask for it. My only complaint is 15-minutes goes too fast. I want bonus minutes from time to time - just a suggestion :-) I look forward to the balance of the year and feel blessed that I found a program that I am succeeding at. It feels really good!

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    Response from Calibrate

    Hi Michael, thank you for taking the time to provide such thoughtful feedback. We are grateful to have you as part of the Calibrate community.

    Verified purchase
    Staff

    Reviewed Nov. 18, 2022

    My experience with Calibrate has been exceptional. The medical team is responsive to any medical needs or concerns. My favorite part of the Calibrate experience is the bi-weekly coaching sessions. My coach, Alexandra M., is fabulous! She is encouraging while at the same time able to hold me accountable. She is great at helping me realize underlying concerns that I had not thought about. The only recommendation I would have to make the program even better and more helpful is the ability to extend the coaching sessions to 30 minutes. A lot of times 15 minutes is not enough to talk through a stuck point and explore solutions.

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    Calibrate
    Response from Calibrate

    Hi Katrina, we are so happy to hear that you’re enjoying the Calibrate program. We really appreciate you taking the time to share your positive experience.

    Verified purchase

    Reviewed Nov. 18, 2022

    Teaches sustainable methods to keep your body calibrated to a healthier weight and way of life. Brought my blood pressure and cholesterol into healthy range within the first three months without medications. I would recommend Calibrate to anyone who has struggled to lose weight!

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    Calibrate
    Response from Calibrate

    Hi Christopher, we are delighted to hear that you're having a positive experience and would recommend Calibrate. We're lucky to have you as part of the Calibrate community.

    Verified purchase
    Customer Service

    Reviewed Nov. 18, 2022

    As a woman approaching my 50s, I knew I needed to make a lifestyle change in order to improve my overall health and longevity. I've been using the program for three months now and have seen great results both physically and mentally. I appreciate the holistic approach that combines both medical and non-medical support. I have already seen great results both in terms of weight loss and an overall improvement in my health and attitudes toward food.

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    Calibrate
    Response from Calibrate

    Hi Wendy, thank you for taking the time to provide feedback. We're thrilled to hear you’re having a positive experience with our program.

    Verified purchase
    Staff

    Reviewed Nov. 18, 2022

    My experience with Calibrate has been life changing. I have literally learned a new lifestyle. The program has shown me how food, movement, and thinking all work together to help me feel like my best self. My coach, Alexandra, has been super positive and motivating, and she has been instrumental in helping me adjust my thinking and inner conflict about food and negative thinking. Calibrate works! I'm grateful I found the program.

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    Calibrate
    Response from Calibrate

    Hi Janet, we are delighted to hear that you’re enjoying our 1:1 biweekly coaching and having a positive experience with our program. We appreciate you taking the time to provide feedback.

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    Calibrate
    Website:
    www.joincalibrate.com