Calibrate Reviews

Calibrate has some great coaches however they tend to move on. When I got a new coach and we just didn't click I was able to get a new coach so that was a plus. Program is helpful. The WORST thing is the service from their doctors and support. It takes multiple calls or messages to get an answer. I had my blood tests sent to them and they could not find them and then expected me to get my doctor to send the reports to them. Your pharmacy can NOT request your refill. If they do the pharmacy will never hear back. You must do it on the app and when they say give them up to 7 days to put in a refill, it can. Calibrate does not have adequate staffing of doctors and support staff to manage all the clients.

This is just a scam of a company! My DOCTOR prescribed my weight loss medicine and I am under HIS care! There is NO reason for me to need to under the 'care' of this ridiculous program! This is just the insurance company's way of trying to get out of covering this medicine!

I had a very disappointing experience with Calibrate. From the start, communication felt slow and impersonal. It often took days to get a response to simple questions, and when I did hear back, the answers were generic and didn’t really address my concerns. For a program that’s supposed to be personalized, it felt anything but.

They don’t return calls despite assuring me that they will. No one seems to have answers to simple questions. The coach didn’t add any value to my knowledge. The clinician did not know enough about the diagnoses in my history that she should know as a medical professional. Overall this has been a terrible experience.

Another trash scammer - they deliver nothing, and they try to bind you in with 3 months pay so they can rob you, when you try to cancel, they give you bunch of stories and do not refund. It's a whitelabel trash, they literally scam you. Their coaches and staff is horrendous.

After downloading the app and taking over an hour filling out the necessary requirements I find the app very complicated and what person has all day to schedule a lab, meet with a coach who never showed up to my zoom meeting and you can’t get a live person to speak to and they take their time to respond to your emails. I can’t imagine why OptumRx would contract with this low grade, 3rd party app for their clients.

Phone staff say scripted things with no power or ability to actually do anything. Could never speak to anyone that could perform or complete any action. Frustrating and pointless corporate red tape that is that wastes your time with empty apologies.

This is an awful company, and most likely a scam. Promised they could help me get approval from insurance, but they could not. I feel disappointed in their customer service as it was all cut and paste responses. Not only have they refused to help, they also intend to charge me for next month after I have cancelled my subscription. Let the buyer beware!

My employer mandated Calibrate as a condition of filling my weight loss prescription. A prescription written by my physician of over 20 years. Calibrate jerked me around and did everything possible to delay “approving” the meds. Naturally, people that are not physicians and have never met me know better. They do not have live people. Chatbots mostly. I am writing my employer tomorrow. They should just deny coverage, rather than spend $$ on this useless application. This is not a $3000 program. It’s substandard. Run, don’t walk.

Unfortunately, I am extremely disappointed with the Calibrate App. I should have known better at the time of sign-up, as you’re required to pay for a 3-month minimum, which is very expensive. I was all-in, tracking everything, even though I track via other Apps, reading the content, and scheduling all of the labs and appointments. After the first month, I realized that this added no value to my journey. My coach rescheduled twice and my clinician rescheduled once. Additionally, I was unable to get anywhere with insurance, and so was given an option for medication that would be $1,000/month or $400/month— which is exactly what I could have gotten from my own doctor. Now, I am stuck paying the remainder of my 3-month fee, for nothing. Beware

I really wish I did not pay so much money to this company. I've waited for months for the meds to go through. At first, I did not understand the process causing a long delay. Once I finally got everything set up with the doctors, it took another couples of month for the insurance review. And then I couldn't find the medication. My coach suggested that I change medications. I did. Then I still couldn't find the medication. I would track down a pharmacy that had it, but by the time they actually made the call in, the meds were gone.

Maybe the worst company I've ever encountered. They're placing profits over people. Their customer service is atrocious. While the drugs their doctors prescribe work great, you can get them from your regular doctor, you do not need to go through this sham of a company. You can't get responses from them, their staff members are incompetent, they make up asinine excuses for not responding for weeks at a time, it's absurd.

I started the Calibrate program in February, 2021. Initially I was pleased with the program and was very lucky to have my meds covered by insurance. My coach was really good and I had a lot of success. After year 1 - I had lost 40% of my body weight going from 235 to 145. I signed up for the second year masters class. This is when the program went downhill for me. I couldn’t get a person to reply to the emails that must be sent via their app. Weeks would go by with no reply. There is no phone number to call. They made a decision to stop my meds even tho they are covered by insurance and in decent supply at the dosage I was on.

Nope. Terrible. I don't know how they can be in business. Can't communicate with anyone. No one is available. No phone number. The emails aren't replied to. The messaging on the app goes unanswered. Extremely slow response. Terrible.

I joined Calibrate because I have a history of a gastric bypass and my weight had been creeping up a little and I didn’t want to go back and worry about diabetes again. I had no issue with the big starting costs as long as they did what they claimed. I was about 5 months in. Had gotten no medication and only my first coaching session (which were very limited- I needed and couldn’t get evening appointments). So, at that point I asked for their money back guarantee. They said I didn’t qualify. I don’t think they really have a money back guarantee.

By the time most people get to Calibrate they are desperate - likely having tried everything and still unable to lose weight. Why else would you pay the hefty price? I am over 100 days in, have not yet received the meds. I have requested a refund several times but nothing. The nutrition program is terrible and totally unstructured. Maybe it works for someone who has never been on a diet before, but if you have a healthy lifestyle in terms of nutrition and exercise, this program will give you nothing. I have gained weight trying to follow it. I would strongly caution anyone to join this program. There are much better options out there for much less money.

I was excited about Calibrate initially but my experience ended up being a waste of time and left me very frustrated. I would never recommend Calibrate to anyone after my recent experience. You have basically no access to a medical provider and all questions go through a support center which rarely accomplishes anything. The customer support was slow and didn't deliver any results aside from stringing me along and empty promises. I sent multiple messages after a medication was "approved" and sent to the pharmacy. They make promises about getting medication approved for weight loss with a copay of less than $25 with the caveat that if it applies to your deductible, you have to cover the cost. This is very misleading and seems very shady.

I joined Calibrate in Apr 12, 2023 and paid $1,599.00 to obtain prescription of a GLP-1, given I am overweight to qualify for its prescription. I received the first prescription of ** on 07/13/2023 and it was filled on 09/08/2023. After starting the meds, I began to lose weight, without any side effects. Approximately 1 month into it, due to high demand of the drug, I stopped receiving my monthly supply. After repeatedly contacting the support team between Oct 10th and December, I was finally issued and prescription for ** that has never been filled and has sat endlessly in my queue at my local pharmacy. I will never see this prescription filled.

I just finished my year long commitment with Calibrate & not only did I not lose any weight, but overall had a terrible experience with the program, communications, app, and customer support. Communication and coordination were terrible. I reached out at the end of my program to request the money back guarantee, as I lost 3% of weight versus the 10% that was promised in the program & through the money back guarantee. I did not log in the app on average 5/week as a part of the program because the app changed halfway through my program and I had 3 months of usability issues with the app. I met with their coaches every 2 weeks, I expressed my concerns with my lack of progress and my issues with the app/not being able to track in the app. I was very communicative with my issues throughout.

When I had been on the medication for 6 months (paying out of pocket, with pharmacy set on auto refill), the Calibrate team "forgot" to send my next prescription to my pharmacy. I confirmed this over the phone with my pharmacy. No one at Calibrate acted on this mistake urgently, or would even acknowledge that it happened. In response to every question I sent the Calibrate team, I have been gas-lit. The error could not be fixed for 3 weeks, at which point I was affected by (unplanned) withdrawal, unable to function normally. In response to this, Calibrate wanted me to go to a different pharmacy and spend $400 more on the medication. All because of their mistake. Their statement "We're here to support you however we can" is truly meaningless. I can't believe I paid money for this service.

The follow-up, medical staff, and coaching are terrible. You complete the program and don't lose the "guaranteed" 10% weight loss and they will not give you a refund (Per their policy there is a loophole for them). Save your time and money!!

So I joined last year in November 2022, but did not start the program until January 2023. They were able to get my insurance to cover the medication. It was going really well for about 4 months, then I had to be on them for refills. They switched us to communicate only through the app. Of course it didn't always work and had issues. Then finally it worked but still taking days to respond to questions. Then in October I was due to taper off of the meds. They promised it would be a slow process but that was a lie. I emailed for the medication, they said they sent it. Come November I asked about it again and they said they sent it to my pharmacy.

Calibrate allowed me to run out of medication because ** was not available and although a pharmacy had an alternative **, they never replied to my inquiry or the pharmacy allowing me to go cold turkey stopping medication after being on it for over 10 months. I’m still waiting for a reply for them although my program is ending. Maybe they figured they don’t need to reply since my program will be over in two months. Very disgusted by their lack of medical care.

Let me begin by stating I have tried MANY weight loss programs. (WW, Jenny Craig, Noom, etc.) Calibrate claims to be different. They claim to have support coaches along with doctor-guided medication (semaglutide injections and /or pills depending on what you choose or your insurance company will approve) My insurance company approved Wegovy for me or Saxenda. (Wegovy is a weekly injection and Saxenda is a daily injection) While the supply issues with the company that makes Wegovy are not under Calibrate's control, don't count on Calibrate to respond to you in a timely manner when you have run out of the medication and are told by multiple pharmacies they are unable to get the medication either.

Very bad experience. Paid 1700 dollars and got a scale for it. Then their internet page broke down for weeks. Did my blood work. Had to explain them where my name was on the sheet repeatedly. They understood it in the third attempt. Had a session with a doctor.

Calibrate is a disaster. My initial experience beginning in early May 2023 started with a long delay in getting an appointment scheduled (I didn't get one until mid-June). They clearly do not have enough providers to handle the demand. Once I met with the provider, I got my prescription for Saxenda within 2-3 weeks, which was actually better than I thought. I started taking the medication right away. That's when the problems really began. After I started Saxenda, it's like all medical assistance disappeared (I was able to schedule coaching sessions, and the coaches were generally pretty good).

When I originally started with the company, I had issues getting them to resubmit prior authorization request for different medication to my insurance. After sending multiple messages with no response, I finally resorted to making comments on their social media. This finally prompted a response. There is no way to call them so you are dependent on their messaging system which you can wait for a response on. I finally did get the medication. However, midway through my insurance company needed them to resubmit a prior authorization. They did, but failed to provide the pertinent documentation that the insurance company needs. The insurance company and I both reported to them that they needed to send supporting documentation. It has been three weeks and they still have not done it so I am now no longer on the medication and frustrated. I reported the issue to my Coach.

My experience - joined in January. Paid full price and was a model student. Showed up to my appointments, completed my "homework," weighed in, did all that was asked. My medicine wasn't approved until April and I didn't start receiving it until May. The doctor wrote the script wrong, so in September, my pharmacy could no longer fill it. Once they corrected it (that process took 4 weeks), it then required a pre approval for insurance to cover. It's now been three weeks trying to get a pre-approval. In the meantime - my script has gone from $25 to $1400. And not a peep of help from Calibrate.

I have almost all positive things to say about Calibrate. I started with the program back in October 2022. It was a little slow to get my doctor's appointment but my semi weekly coaching was set up and ran on schedule for the entire year. They assisted with me getting my GLP1 medication which I started in November. I followed their entire program (the weight loss plan along with the lessons) and was able to lost 52 lbs. I am the happiest I have ever been in my life. It takes a lot of hard work and commitment, but this program made it much easier than anything else I have tried.

I needed Calibrate to send my Rx to another pharmacy. I messaged them and it took them a week to respond and they sent the Rx. But they made a mistake in the Rx notes and my pharmacy wouldn’t fill the Rx. I've been messaging them for a week and have gotten no help in resolving this. Only one automated response. Don’t use this company they are not competent to provide clinical care.