Calibrate Reviews

Bertha helped me stay focused on the positive things I could control and reached out to calibrate to address issues with which I had failed in many attempts to solve using the app. I didn’t have orders for my six month labs and while the medical team at calibrate didn’t care to correct, Bertha was concerned and offered to help but in all honesty I just didn't find the medical aspect of the program worth my time anymore. But Bertha- was always positive and without her role in the program I would have requested the partial refund and “called it a day”.

I won’t re-enroll in calibrate because they can’t seem to deliver. For what it’s worth I’d lost the same amount of weight tracking on Noom - the medication while unreliable was helpful with appetite issues but not nearly as impactful as having a coach to encourage and support me. Bertha helped identify goals and found ways to highlight progress that inspired me to continue my journey. Calibrate teaches the personal approach to weight loss is important and that we each have unique needs - yet my coach was the only personal aspect of my program. She was the best part of my program; the most effective and reliable part of my program.

Bertha is very skilled in her communication processes; she is direct when need be but gentle. She is dedicated to finding progress and building upon it. She didn’t allow my negative experiences with calibrate to interfere in my health goals and as a result - and without a doubt - my success in the program is a credit to Bertha, not to medication, medical oversight or even educational material. Life changes are hard - and are easier when support is available. The medication was never meant to be a permanent solution - so the behavioral changes are what makes weight loss viable. Bertha was instrumental in helping me find and maintain consistent changes for a healthier life. Learning I “cannot pour from an empty cup” and to hear someone tell me so was very impactful in changing behaviors that while helped others was destroying me.

It has been a journey and having Bertha along the way is why my journey has been and will continue to be successful. Bertha is what set calibrate apart from Noom. The failed delivery of medications in a timely, reliable manner caused great stress; the failures to follow through in 6month lab work demonstrated Calibrate's devotion to profit at the expense of people. Obviously a healthcare company cannot survive long on the profit over people prioritization process.

I strongly encourage Calibrate to spend time discussing her unique approach with Bertha. As a CEO and RN - I am familiar with both business and the business of healthcare - profitability is important but so is addressing your customer's concerns in a fair and timely manner. Bertha was the only professional among the calibrate team to give prompt, personal and professional support. She would be excellent training others, not just other coaches but your medical team members as well. Use her to help solve issues that your clients have with your program. Weight loss is deeply personal and a difficult struggle. Apps and a slow or non responsive staff will cost you retention and referrals. Bertha seems to instinctively know how to stop “the cuts from bleeding”. Mistakes happen but she can help your company prosper by helping your retain and gain those valuable referrals.

Finally, I do believe in giving recognition when and where it is warranted. And in this case the only thing I can do is write the review and recommend Bertha be rewarded for her stellar performance. If there are other options to recognize Bertha, please let me know. I hope she finds great joy and satisfaction in her her career with Calibrate. They certainly need more like her.

In addition, in spite of my previous nutritional knowledge, I learned a lot of things I didn’t know…about sleep, exercise and emotional health. It is a comprehensive program and I believe it helps to set you up for more long term success. I know a few people who are taking a GLP-1 without a program, and I am seriously concerned about what will happen when they stop the medication.

Now, for the one downside. Usually it is fairly easy to reach out to either the medical team or the support team if you have a question or need something…and get a response within 3 days. There were 2 times during my year when I was not hearing back. One of those times it was a few weeks and I ran out of medication. I knew Calibrate was having some problems, but it was not professional, especially from the medical side. I remember being so frustrated, and as a patient, I lost confidence in the entire program. Eventually I heard back from an amazing Calibrate doctor, Dr. **, who helped get me back on track. Unfortunately, it happened a second time, but not for nearly as long. I still think it is a good program and I would not discourage someone from joining. I know Calibrate is a relatively new company, and my hope is they will straighten out whatever has gone on during those “silent” times. If it were to happen again I’m sure I would feel differently.

I highly recommend this program to the person who will give a year commitment and follow the program. I have lost 33% of my body weight in my year. There is also a option to continue with the program for another year, and in full disclosure it is another fee. This is called the masters program. One can choose the level of commitment for another year. So my biggest worry was the price. For me it was worth the amount. You do not have to buy “special” food. You also do not have to measure all of your food. For me this was a huge plus! I was not compensated to leave this review. I am an actual member who said this would be the last thing I tried because I failed all the other options out there. This one actually worked.

I’ve gone from a size 40 waist for pants down to a 34! I haven’t been in 34’s since freshmen year of college (16 years ago!!) I’ve gone from a XXL shirt down to fitting Large! Crazy thing is, I’m still not finished with the program and I still have more to go. But after 5-6 month in the program, I am proof that Calibrate is the program you’ve been searching for and all you have to do is invest in yourself. The coaching helps guide you, the lessons help reinforce your daily, weekly habits, and the medication provides the extra boost. It will help you build the bridge from where you are now to the person you’ve always envisioned being.

I never thought I could be skinny again so I set my goal at what I thought was more realistic for me and when I surpassed my own expectations, I decided I might as well continue the program until I am completely done losing all my excess weight. This journey has been a life changing experience for me. It’s become a spiritual journey and even gave me the confidence to dream bigger for myself in other ways. Because if I can go from a size 16 to a size 8 in 13 months I can literally do anything! Calibrate gave me back my love for life and myself!

The ONLY way to communicate with Calibrate staff is through their "message support" system within the app and NO ONE responds for 4-5 days at minimum(multiple messages went unanswered for 2+ weeks). If you use Amazon Pill Pack, (which Calibrate suggests) Amazon will automatically cancel your prescription if the medication in the dosage prescribed is not in stock. You then have to message Calibrate Support again which takes multiple days for them to get back to you with a response. With supplies already low and inconsistent in and out of stock, timing needs to be as quick as possible otherwise, the medication is out of stock within a few days and this has happened to me at least 4 months out of the 9 I have been on the medication.

Calibrate most recently let my prior authorization from my insurance company lapse, and I ran out of the medication again. It took me calling Amazon to find out what the hold up was with the medication when it didn't arrive on the day it was supposed to only to find out my prior auth. had lapsed 3 weeks before. If you stop taking the medication for more than 10 days you have to begin at the lowest dosage and build your way up to the level you were previously. The answer I received when I questioned them about the continued lapse in medications was "Our program isn't solely based on medication, that's only one piece of the puzzle." Then how is the Calibrate program any different than WW? Both have eating guidelines, and both have coaching.

The Calibrate program is a glorified WW program, the only thing that sets them apart IS the medication. At least with WW, you can call someone on the phone for help and support. I would not recommend the program to anyone. Save the $1400 program fee, (plus the cost of medication) go to your PCP or another IN PERSON local practice, ask them to help prescribe the medication, and then go to WW. At least you will have someone to call when you need non-emergency help.

Around that time, Calibrate switched all members to the app. Which would be fine if the app actually worked. Which it didn't. Curriculum was not accessible. Appointments couldn't be scheduled. Menus wouldn't appear correctly on my iPhone. There was no response for many days or even weeks from customer service when I reached out. There was no medical help. Worst of all, you couldn't use anything BUT the app since they removed all functionality from their website. It was the worst transition to an app that I have ever seen by a company. Just abysmal.

When I finally got fed up and reached out to Calibrate customer service to cancel my service (despite the fact that I was actually losing weight with **!), they refused to offer any refund despite the fact that I still had 8 months to go. I explained that their app was useless and I could not access the curriculum. They still refused to offer a refund. So I cancelled.

Finally, I just learned today that Calibrate cancelled my refills at Amazon Pharmacy despite having multiple refills still available. I can no longer obtain metformin and my **. That just seems spiteful and aggressive. Stay away from Calibrate, especially because there are other, more reputable, and more customer-friendly weight loss services out there.

My Coach was going to bring it up to her supervisor but I still a week later have not had any contact from the company. I feel like the department that handles medication and prior authorization is completely incompetent. And unfortunately, that’s the department you need to be the most competent in order to get the medication started. I used to recommend the company, but now I see a common theme with their lack of follow-through and incompetence in dealing with your insurance.

To me, this just feels like a scam. I would recommend you save yourself the $1700 sign up fee -- their promises of "navigating the insurance system" are completely misleading -- and just go to your family doctor and talk to them about getting into a program or having them prescribe directly. I only had 4 months of uninterrupted prescription support. The rest has been a total headache and utter frustration. Buyer beware.