Calibrate Reviews

The follow-up, medical staff, and coaching are terrible. You complete the program and don't lose the "guaranteed" 10% weight loss and they will not give you a refund (Per their policy there is a loophole for them). Save your time and money!!

So I joined last year in November 2022, but did not start the program until January 2023. They were able to get my insurance to cover the medication. It was going really well for about 4 months, then I had to be on them for refills. They switched us to communicate only through the app. Of course it didn't always work and had issues. Then finally it worked but still taking days to respond to questions. Then in October I was due to taper off of the meds. They promised it would be a slow process but that was a lie. I emailed for the medication, they said they sent it. Come November I asked about it again and they said they sent it to my pharmacy.

Calibrate allowed me to run out of medication because ** was not available and although a pharmacy had an alternative **, they never replied to my inquiry or the pharmacy allowing me to go cold turkey stopping medication after being on it for over 10 months. I’m still waiting for a reply for them although my program is ending. Maybe they figured they don’t need to reply since my program will be over in two months. Very disgusted by their lack of medical care.

Let me begin by stating I have tried MANY weight loss programs. (WW, Jenny Craig, Noom, etc.) Calibrate claims to be different. They claim to have support coaches along with doctor-guided medication (semaglutide injections and /or pills depending on what you choose or your insurance company will approve) My insurance company approved Wegovy for me or Saxenda. (Wegovy is a weekly injection and Saxenda is a daily injection) While the supply issues with the company that makes Wegovy are not under Calibrate's control, don't count on Calibrate to respond to you in a timely manner when you have run out of the medication and are told by multiple pharmacies they are unable to get the medication either.

Very bad experience. Paid 1700 dollars and got a scale for it. Then their internet page broke down for weeks. Did my blood work. Had to explain them where my name was on the sheet repeatedly. They understood it in the third attempt. Had a session with a doctor.

Calibrate is a disaster. My initial experience beginning in early May 2023 started with a long delay in getting an appointment scheduled (I didn't get one until mid-June). They clearly do not have enough providers to handle the demand. Once I met with the provider, I got my prescription for Saxenda within 2-3 weeks, which was actually better than I thought. I started taking the medication right away. That's when the problems really began. After I started Saxenda, it's like all medical assistance disappeared (I was able to schedule coaching sessions, and the coaches were generally pretty good).

When I originally started with the company, I had issues getting them to resubmit prior authorization request for different medication to my insurance. After sending multiple messages with no response, I finally resorted to making comments on their social media. This finally prompted a response. There is no way to call them so you are dependent on their messaging system which you can wait for a response on. I finally did get the medication. However, midway through my insurance company needed them to resubmit a prior authorization. They did, but failed to provide the pertinent documentation that the insurance company needs. The insurance company and I both reported to them that they needed to send supporting documentation. It has been three weeks and they still have not done it so I am now no longer on the medication and frustrated. I reported the issue to my Coach.

My experience - joined in January. Paid full price and was a model student. Showed up to my appointments, completed my "homework," weighed in, did all that was asked. My medicine wasn't approved until April and I didn't start receiving it until May. The doctor wrote the script wrong, so in September, my pharmacy could no longer fill it. Once they corrected it (that process took 4 weeks), it then required a pre approval for insurance to cover. It's now been three weeks trying to get a pre-approval. In the meantime - my script has gone from $25 to $1400. And not a peep of help from Calibrate.

I have almost all positive things to say about Calibrate. I started with the program back in October 2022. It was a little slow to get my doctor's appointment but my semi weekly coaching was set up and ran on schedule for the entire year. They assisted with me getting my GLP1 medication which I started in November. I followed their entire program (the weight loss plan along with the lessons) and was able to lost 52 lbs. I am the happiest I have ever been in my life. It takes a lot of hard work and commitment, but this program made it much easier than anything else I have tried.

I needed Calibrate to send my Rx to another pharmacy. I messaged them and it took them a week to respond and they sent the Rx. But they made a mistake in the Rx notes and my pharmacy wouldn’t fill the Rx. I've been messaging them for a week and have gotten no help in resolving this. Only one automated response. Don’t use this company they are not competent to provide clinical care.

Please do not waste your money on this program. They will make promises and string you along until your program ends. They are no longer able to get medication covered for most participants. They never respond to your concerns, despite emails from the CEO that they will do better. I’ve recommend this program to family and friends only to be embarrassed when they are serviced so poorly. They had a good idea but they grew too fast and market changes have made them irrelevant. Go somewhere else where you can get meds and the proper customer service.

I give ZERO stars if possible. It is not covered by FSA implied. The first doctor's appointment after paying in full took months. I have only had medication prescriptions 3 out of the 7 months since I had the physician appointment. Sure, you can send messages to physicians, and all areas of customer service but expect WEEKS before you get any reply. They “close” the case before you can even give answers to their questions when they do reply. Absolute scam. If you need **, find a local program that may be reliable. Do not use this horrible service as I did. Yes, ** worked for the few weeks (literally) that I had I It available to me. It was not worth $1590 plus labs and medication cost.

Shortly after renewing my annual subscription, I contacted Calibrate to remind them that my annual prescription was in need of refills and asking the process to schedule my next doctor's visit. It was not until this time-- AFTER paying for the $450 renewal program-- that I was told by the Calibrate team that they did not plan on renewing my prescription.

I signed up for Calibrate on June 1, 2023 at the recommendation of a family member who found the program to be effective. For the first 45 days, their app was defunct, and I could not contact anyone to receive support. Finally, I found a contact number on Reddit, and they finally acknowledged me. I got them my labs and met with a doctor. On July 21st, they submitted the first prior authorization request. It was denied the very next day. The next prior authorization request wasn’t submitted until 10 days later on August 1st. My insurance company let them know more information was needed. Calibrate never responded, so my insurance company closed the case on August 7th.

I've been trying to work with Calibrate for just shy of a year now. Communication with them has been the worst experience of my life. There is no phone number to call, you just have to wait a couple weeks for them to maybe respond to an email. Over the course of the program I have not lost any weight and have only developed additional anxiety due to their complete lack of communication. Also during the program there were nearly non stop application errors, and then once they launched their new app it is complete dysfunctional for the first two weeks and is still for the most part completely unusable.

I have had a terrible experience with this company. I signed up. Paid the full fee - $1700. Got my blood work. After a month, no doctor's appointment set up. I have sent labs twice with them saying they never received. I did receive my welcome kit but have asked that I can membership. According to their app, I should be able to cancel prior to meeting with doctor and receive all but $200 back. I have sent four messages with no response. I messaged them via Facebook, no response. All I am asking is they refund and they won't even respond to my messages - which seem to be a bot versus a real person. I am now forced to take to my attorney.

I paid for this program in full, $1600, on May 8, 2023. I waited almost 5 weeks for the initial doctor consultation, June 13, 2023. And as of today, August 15, 2023 I still have not received weight loss medication. Twice I was messaged that Saxenda was supposedly approved by my insurance. First time, in June, the doctor never sent the actual prescription to the pharmacy, so it was canceled. Then right after that my insurance plan changed, July 1. Messaged them AGAIN with new insurance info. And they sent a message, August 1 stating it was approved and still nothing. NOTHING. No response to my messages or from the pharmacy trying to contact them. I will be filing a formal complaint to the BBB and demanding a refund if no response soon. Please do not waste your money or time with this dubious company.

I signed up and did my doctor visit on May 1st. It is now August 14th and I still do not have a prescription. I have requested a refund and still cannot get a response from customer service. I even filed a complaint with BBB and it took them more than 30 days to respond. Their response said they were working with me yet they have not so much as contacted me. This company is a scam.

Beware of this scam. There is no communication except they will tell you that you will not get a refund. You will get meds for one month, then they expect you to pay $1000/mth. Just steer clear of these scammers. There is no way to call them with problems. They take a month to respond to emails or instant messages. Class action suit coming. They will probably "cut & run".

I have been on my weight loss journey for 3.5 years. I was able to lose my first 20 pounds quickly but found myself stuck for 1.5 years. This program came at the exact time I needed and I've been able to lose an additional 21% of my body weight. I love the coaching from Starr and she has been able to educate me on different things that I could be doing to be smarter about my food choices. I've learned so much how weight loss is so much more than just "diet and exercise". Game changer.

I signed up and emailed them and said "I was allergic to ** so please refund me now if you cannot work around my allergy". I got a response a week or two later saying they will let me know. That was it. 5 weeks I have been with them and NOTHING. I have emailed them over and over asking why no consultation, why no labs order created, why nothing beyond what to eat and a scale sent to my house... NOTHING. I started with emails about hey...what next and NOTHING. Then I decided I refuse to work with a company like this so then I started asking for my money back. NOTHING. Over and over the past 3 weeks I have requested my money back and where to send their welcome box back to ... NOTHING. AVOID THIS COMPANY AT ALL COSTS! They take your money and then RUN.

The app update has made it IMPOSSIBLE to hit 85% recording of goals daily, the support team will string you along for a month at a time. They will not cancel or refund you when they fail to help you or reply to you. Don't make the 1600 dollar mistake I did, these guys are liars and will never reply with anything helpful these days. The past 6 months or so support has tanked and I am now at risk of missing a trip I need paperwork and stuck with a medication prescription they won't change even though I have side effects and cannot meet the schedule despite best efforts to "tough it out". They are trying to make me not meet the refund requirements so that I can't ever get my money back, skipped calls, difficult app, non responsive medical team but you're 100% supposed to follow their medication schedules. Predatory.

I joined Calibrate several months ago, paying almost $2K. I waited months for my first and only doctor appointment and I still haven't received my prescriptions. In addition, today I waited for 45 minutes in a Zoom call for my FIRST coaching appointment. The coach finally showed up at 12:15, when the appointment is supposed to end and she disconnected the call. I have never experienced such atrocious customer service. DO NOT JOIN.

I signed up for calibrate and then changed my mind because I couldn’t afford the cost. Review of their website states that I would be able to cancel within 72 hrs without charge. I requested cancellation within 12 hrs of signing up and My requests have been ignored. I have 9 requests for cancellation in the past 6 days and there has been no response. I followed the steps for cancellation on their website and my requests have been ignored. Now I am out $1700 for nothing. Please beware! This is a total scam. They don’t follow their refund policies that are clearly listed on their website.

BIGGEST PROBLEM - lots of pretty pictures, but no substance or true support behind the slick marketing and colorful app. It seemed like a great concept at first glance. It seemed to make sense based on a touted blend of technology, science and the support that was promised in addition to that online aspect, well sign me up. Almost immediately after agreeing to participate, at a cost that is well over 1K for a year, support did not line up, responses took forever, meds that were promised to be covered involved getting on the phone with multiple providers to argue about what is covered and the worst part - no way to get to a human easily. This became very apparent when I was offered a new role at my organization that involved a cross country move.

My doctor recommended Calibrate because the medication works, not knowing that the service was trash. I decided to join. Normally when $1600 is involved I would do research but thought since my doc recommended it would likely be ok. I was %1000 wrong. I joined through affirm, made the first payment, received the welcome kit, filled out all the info, did the labs, started keeping track of my stats, set up my appointments... Then I try to open the app one morning and I am prompted to update the app. I do this and all my info is gone. I had been tracking all my things and everything seemed to have disappeared, including the labs I uploaded. I checked my 1st appointments and they had been cancelled. I had no messages in the app so I had no idea why.

Calibrate is one of the worst companies I have ever dealt with, which is especially frustrating given that I have paid them over $1600 for their service. I have been trying to get them to renew my prior authorization for medication, which they said they would complete in 7-10 business days, but never sent the info to my insurance company despite repeated requests from them. I called the customer service voicemail 2 times in the course of a month (once with the initial request, and once with a follow-up after 10 business days have passed) and now they have blocked my phone number from calling again. I verified this by both calling from another number and hiding my number using *67. It's shocking to me that a business would take $1600 from me and then block me from making requests to fulfill the basic requirements of my membership. Stay away from this business.

My husband and I signed up for this program together in June. We each paid $1600. We were ready for a lifestyle change. We believed in the programs’ goals. HOWEVER, this company doesn’t care about how much money you lose, how much time you spend getting your labs done and sent to them, how many times your support questions go unanswered by Their fake bot auto reply “customer support” link, and they don’t care about their reputation. I’m writing reviews to spread the word so that other people don’t do what we did. They do not respond. They do not follow through with their promises that play on innocent customers’ emotions.

This company took my money in June through HSA funds and I have reached out several times with no further information on starting the program. I am ready to contact HSA company and initiate dispute on this charge.

My wife decided went with this company and they are not reliable. They said they had authorization from our insurance company but when we called they have heard nothing from them. They only string you along to get the money. You can only contact them through their application and they do not respond quickly. She has 5 tickets open with them for about a week and they are not responding. I assume they they are trying to wait past the date that we can cancel.