Calibrate Reviews

I signed up and emailed them and said "I was allergic to ** so please refund me now if you cannot work around my allergy". I got a response a week or two later saying they will let me know. That was it. 5 weeks I have been with them and NOTHING. I have emailed them over and over asking why no consultation, why no labs order created, why nothing beyond what to eat and a scale sent to my house... NOTHING. I started with emails about hey...what next and NOTHING. Then I decided I refuse to work with a company like this so then I started asking for my money back. NOTHING. Over and over the past 3 weeks I have requested my money back and where to send their welcome box back to ... NOTHING. AVOID THIS COMPANY AT ALL COSTS! They take your money and then RUN.

The app update has made it IMPOSSIBLE to hit 85% recording of goals daily, the support team will string you along for a month at a time. They will not cancel or refund you when they fail to help you or reply to you. Don't make the 1600 dollar mistake I did, these guys are liars and will never reply with anything helpful these days. The past 6 months or so support has tanked and I am now at risk of missing a trip I need paperwork and stuck with a medication prescription they won't change even though I have side effects and cannot meet the schedule despite best efforts to "tough it out". They are trying to make me not meet the refund requirements so that I can't ever get my money back, skipped calls, difficult app, non responsive medical team but you're 100% supposed to follow their medication schedules. Predatory.

I joined Calibrate several months ago, paying almost $2K. I waited months for my first and only doctor appointment and I still haven't received my prescriptions. In addition, today I waited for 45 minutes in a Zoom call for my FIRST coaching appointment. The coach finally showed up at 12:15, when the appointment is supposed to end and she disconnected the call. I have never experienced such atrocious customer service. DO NOT JOIN.

I signed up for calibrate and then changed my mind because I couldn’t afford the cost. Review of their website states that I would be able to cancel within 72 hrs without charge. I requested cancellation within 12 hrs of signing up and My requests have been ignored. I have 9 requests for cancellation in the past 6 days and there has been no response. I followed the steps for cancellation on their website and my requests have been ignored. Now I am out $1700 for nothing. Please beware! This is a total scam. They don’t follow their refund policies that are clearly listed on their website.

BIGGEST PROBLEM - lots of pretty pictures, but no substance or true support behind the slick marketing and colorful app. It seemed like a great concept at first glance. It seemed to make sense based on a touted blend of technology, science and the support that was promised in addition to that online aspect, well sign me up. Almost immediately after agreeing to participate, at a cost that is well over 1K for a year, support did not line up, responses took forever, meds that were promised to be covered involved getting on the phone with multiple providers to argue about what is covered and the worst part - no way to get to a human easily. This became very apparent when I was offered a new role at my organization that involved a cross country move.

My doctor recommended Calibrate because the medication works, not knowing that the service was trash. I decided to join. Normally when $1600 is involved I would do research but thought since my doc recommended it would likely be ok. I was %1000 wrong. I joined through affirm, made the first payment, received the welcome kit, filled out all the info, did the labs, started keeping track of my stats, set up my appointments... Then I try to open the app one morning and I am prompted to update the app. I do this and all my info is gone. I had been tracking all my things and everything seemed to have disappeared, including the labs I uploaded. I checked my 1st appointments and they had been cancelled. I had no messages in the app so I had no idea why.

Calibrate is one of the worst companies I have ever dealt with, which is especially frustrating given that I have paid them over $1600 for their service. I have been trying to get them to renew my prior authorization for medication, which they said they would complete in 7-10 business days, but never sent the info to my insurance company despite repeated requests from them. I called the customer service voicemail 2 times in the course of a month (once with the initial request, and once with a follow-up after 10 business days have passed) and now they have blocked my phone number from calling again. I verified this by both calling from another number and hiding my number using *67. It's shocking to me that a business would take $1600 from me and then block me from making requests to fulfill the basic requirements of my membership. Stay away from this business.

My husband and I signed up for this program together in June. We each paid $1600. We were ready for a lifestyle change. We believed in the programs’ goals. HOWEVER, this company doesn’t care about how much money you lose, how much time you spend getting your labs done and sent to them, how many times your support questions go unanswered by Their fake bot auto reply “customer support” link, and they don’t care about their reputation. I’m writing reviews to spread the word so that other people don’t do what we did. They do not respond. They do not follow through with their promises that play on innocent customers’ emotions.

This company took my money in June through HSA funds and I have reached out several times with no further information on starting the program. I am ready to contact HSA company and initiate dispute on this charge.

My wife decided went with this company and they are not reliable. They said they had authorization from our insurance company but when we called they have heard nothing from them. They only string you along to get the money. You can only contact them through their application and they do not respond quickly. She has 5 tickets open with them for about a week and they are not responding. I assume they they are trying to wait past the date that we can cancel.

The company took my money weeks ago and promised the following - welcome package and scale - doctor visit and medication. They have failed to deliver and have not answered me in weeks (phone/email/chat). I have been reaching out to cancel. I also filed a dispute with a firm & my bank as well as filing a complaint with the BBB. No joke. I have reached out to them an absurd amount of times with no response.

As above. I had no sessions, yet they kept my 1550. I wanted to cancel services within the first 4 to 6 weeks. They would not allow this. The response time was slow. I finally gave up. This was about one and a half years ago.

After posting my review, Calibrate got in touch with me and resolved the matter. I think this could be a good company if customer service generally was not all automated.

I started the program in April of 2023, When I joined the program was web based and I could use their website to do everything. A few weeks later I try to log on to update my weight etc. and everything was moved to their app. There is too much information to read off of a little cell phone screen. I also had to re-enter all of my information on the App. I Couldn't book my first appointment with the Dr. until May 31 2023. The support team was responsive all the way up to the first meeting with the Dr. after that it was like I was dead to them.

This could be amazing and worth every cent if the company was responsive. They are not. You go weeks without hearing anything. My app does not allow me to sign in. I get messages to check the app that I can’t sign in to access. The customer service is nonexistent. I would love to work for this org to help them fix this issue. If they did, they would be top of the game. With so many offering the same meds, you can’t ignore your clients or make it so hard to reach you they leave reviews like this.

This program worked for me, however, I would not recommend them. They are absolutely terrible at responding to messages in their app, which you must use. I sent a message that I was out of meds and 16 days later I have received no reply. I followed up with emails and phone calls. I finally had to contact my personal physician to get refills, which she did, no problem. So, if you are looking to lose weight using GLP1 medications, just go to your primary doctor. They will help you at no cost.

After joining Calibrate, my insurance would not cover the medicine. Calibrate told me I had 7 days to request a refund which I did. This was May 9th. After multiple emails where it would take Calibrate 4-5 days to respond just to tell me they were routing my inquiry to the correct department. Calibrate responded June 1 to tell me they submitted my refund request and it would take 5-10 days. By June 18 I still did not receive a refund. Finally someone contacted me and told me there was a technical error submitting my refund request and they were going to resubmit it.

Terrible experience. Only able to get 1 med and no help in getting another dose, minimal response and now NO response since I asked for a refund. Received a message that my refund would be back in 10 business days. I have sent multiple messages regarding the refund status as we are WELL past 10 business days and no response. This is fraud and unacceptable.

When reading about this program, I was very excited. There a two components to this program; the medical team and the coaching team. The medical team has much room for improvement. The only way of contacting them is through the Calibrate app. However, if they respond at all, the wait time is extremely long. I had lapses in medication over the course of my one year in this program and very poor communications. The coaching aspect is fabulous and the coaches show up for the meetings. My suggestion is to get the medication from your primary care physician. You can work with your own doctor and he can monitor the results and your blood work. After I had my initial meeting with the doctor and was on the medication, I never once spoke to a doctor again nor was I asked to do blood work for monitoring.

Be careful with Calibrate. I signed up for service and could never get their customer service to respond after many messages in their app and email. Even when I asked for a refund, they still haven't responded. I asked for a refund before I have ever talked to a doctor which according to their refund policy is fully supported. I will be contacting their CEO and BBB next.

I joined Calibrate in mid-March and was able to get a coaching & doctor appt about a month out. I fell ill and was hospitalized, so I emailed them multiple times to reschedule. I heard NOTHING for weeks, and missed both scheduled appts since I was still in the hospital! I sent an email complaint and after a few weeks someone wrote back and offered a refund minus the $250 doctor fee (that I tried to cancel several times starting 2 weeks prior to appt). I should have grabbed that refund and ran! Unfortunately I decided to give them the benefit of the doubt and another chance. I had my first coaching appt yesterday and it was basic and blah.

I joined this in January of 2023 and have lost no weight. They said at most it would take 90 days to get access to meds, I still don't have access and it has been well over the 90 days. I have reached out to support multiple times to get an updated and only have received an automated response that they received my email or that they need to talk to another department. I asked to cancel my membership and get a refund and still no response. Horrible support, false marketing, no results. Look elsewhere!

I joined Calibrate’s GLP-1 weight loss program in February, 2023. To date I’ve only received a scale and a 10 minute Zoom call with a doctor. No meds (even though I agreed to pay out of pocket since my insurance wouldn’t cover it), no coaching, no responses to messages. I suspect they’re terribly understaffed. I was supposed to have my first coaching session yesterday, sat in the Zoom session for almost half an hour, but she didn’t show up. Then today I got a message claiming that I missed the appointment. I sent a message asking for a refund, but of course no response. I’m disappointed, but at this point will try another program if I can get Calibrate to give me back my money.

I was initially filled with great enthusiasm about this program. I promptly completed my laboratory work upon signing up, although it took a couple of weeks to secure a doctor's appointment. Upon approval of the medication, the healthcare provider assured me that they would initiate the process of submitting a pre-authorization request to my insurance company. The doctor informed me that if, within a 90-day period, they were unable to obtain approval for the medication, I could request a refund, minus the $250 fee for the doctor's visit.

Signed up for the "health plan" which is $1600 upfront (even if you use finance they get their money) and after almost 4 wks had my first doc meeting which is where the meds are prescribed and labs are discussed. She stated that due to prescribed insurance issues, I would be able to get my doc visit waived if needed. The next week I had my first counselor meeting and found out that the meds in question are not covered at all unless you are type 2 diabetic. Fine so I contacted Calibrate that day with concerns with no response.

This has been a very bad experience thus far. I joined and had my Dr’s appointment. We went over the current medication I am on and she prescribed me ** and **. When the ** came in the warning said, do not take if you are on this medication. Well I emailed the Doctor and got a response the next day from the RN that said she was sending it to the Dr and I should expect a response. That was a week and 1/2 ago. I have tried many times to reach out through email and calls. NO RESPONSE. Thank goodness I didn’t take this medication the their Dr prescribed knowing that you can not take it with my meds. So now I am sitting on medication I cannot take that I have paid for. Also the ** they called it will cost me 1200. A month to take. At this point I want my money back minus the 250 as per their contract you sign. Buyer beware.

You will not be given a phone number for support once you join. You will be asked to do all communication through their app which has serious issues. It takes at least a week to get a response from their customer support team. They are unable to do the things that they promised regarding cost of medication. You would be better off going to your primary care physician and asking for the same medication’s at your doctors office. The hassle of this company and the app is not worth the money your pay. You could be paying up to $1000 a month for your medication on top of what you’ve already paid for the program. Craziest part… I lost more than the promised weight and I still would rate them zero if I could.

After much calling, emailing and attempting to use the channels, I was able to get a refund, unfortunately, it took a lot of time and effort, and a loss of some $. Hopefully, you will be able communicate more effectively, as from what I have read, others have just given up. Honestly, it started with the lack of communication about the labs and just went from there. An open phone line would work wonders.

Like others on here, my insurance company "approved" my glp-1. It will cost me $1478. This is not realistic. Calibrate's only response to my concerns has been to quote their refund policy. Coaching is 15 minutes of their script....not much concern for the realities of my situation. I debated about signing up for this for quite a while. I should have trusted my gut. DO NOT DO IT!!!

I have joined Calibrate a little over one year ago and have very much enjoyed the program and the results obtained, however, I have experienced difficulties in getting the medication - there is always an issue with the insurance, the doctor's approval and therefore, I have abruptly interrupted the treatment on several occasions.

Honestly, they had my insurance info from day one. They would’ve known that my insurance would not cover any of these medications - so honestly, they should never have let me get to the point of evening having a doctor's appt which alone costs $250. Despite prior auths at they claim take a while, all they had to do was call my insurance company like I finally ended up doing, and ask if any of these meds would be covered for weight loss as I do not have diabetes.

I have been requesting a refund from the program because Calibrate was unable to provide a low cost GLP-1 within the 90 day period as advertised and promised. They have completely ghosted me and zero communication. I will now turn to the BBB and see if I can get them involved to get my refund. This company is not sustainable as is. ALL insurance providers are declining GLP-1 medications.

I started with Calibrate in August 2022. While the coaching is great the rest of the process is nothing but a headache. They prescribed medication that I haven't been able to get filled since January (it's now May). I left several messages and nobody is getting back to me. Horrible customer service. I had labs done about a month ago and nobody has contacted me regarding the results. I finally had to get my primary dr involved and get me the prescription. Thankfully he was happy to help but said for the money I am paying they really should be the ones handling this and tracking the progress. So unfortunately, due to the ridiculous customer service I would not recommend this company. Find another company that actually cares about their customers' health.

Was very excited to join Calibrate and it started great. Met with doctor after I got my labs. Got me started on ** right away. Then the trouble began. Kept getting messages that GLP1 was approved. Found out it was approved at 100% cost to ME - $1600+ a month. Also, it is almost 90 days out from start and they have yet to schedule me with a coach. What the heck am I paying for? There is no good way to reach them, they do not respond to messages on the app and I am ready to call an attorney. The day I hit the 90 day (their guarantee or money back timeline), I will be calling one.

I signed up with Calibrate about 3 months ago and my insurance company granted an authorization for **, 0.25mg/1.5 ml pen. Unfortunately the maker of ** no longer makes the 1.5 ml pen and I was told by PillPack that Calibrate would need to request another insurance prior authorization for me to get the 3 ml pen. I relayed this to Calibrate via the customer care app and on the 17th of March, they responded by saying that my request had been sent to their medical team. To this date, no new prior authorization request has been sent to my insurance company so I have decided to cancel the service. I have sent two cancellation requests in via the email that Calibrate provided and I have reached out via the app but have heard NOTHING.

I have used every line of communication possible with this company and can’t get an answer. I signed up for the program and was told that I would get my lab orders within 48 hours. It’s going on 2 weeks with no answer. I have an appointment with a Calibrate doctor on May 18 that requires blood work results. I can’t get the orders for the testing but I’ll be charged for the doctor visit. I should’ve believed all of the reviews about the poor customer service. I just want to start the program but can’t get any help. I’m very disappointed.

I was initially so excited to start the Calibrate weight loss program, thinking that I might finally be successful in shedding this extra weight. At more than 90 days from my initial virtual doctor's meeting during which my lab work was reviewed, etc., I have been prescribed **, but only immediately after I complained to the coach of my disappointment of no progress on medication and little to no communication, and when messages are acknowledged (as there is no other way to communicate with Calibrate) the replies are “canned”, wholly unresponsive to the message.

I signed up for Calibrate based on their marketing materials saying that they would diligently pursue getting GLP-1 medication covered by insurance, that over 95% of their customers got GLP-1 medication covered by insurance, and if they couldn't get it covered by insurance within 90 days of the medical visit they would give a full refund (less $250). It's now been 117 days since my medical visit, and (no surprise here) my insurance company declined coverage. Several weeks ago when I requested the refund they just stopped responding. I'm giving them a little more time before trying small claims court. Just want others to know that Calibrate violates its contracts and isn't trustworthy.

I joined Calibrate to help lose some weight as I’m post partum and unable to shed any weight. I thought the program covered the cost of medication. Some insurances cover and some don’t. If your insurance doesn’t cover, it’s 500-1300 a month just for the medication not including Calibrate program. After I signed up to this day one month later I never received a lab order. Ever. You cannot start the program without labs. I emailed multiple times and still nothing so I decided to cancel. I finally emailed to cancel due to no ability to call. Still no replies. Three weeks in I get sent a box to jumpstart but still no labs. I sent the box back and have been asking to cancel. I was just told I would still be charged 250$ for just pushing sign up Even though no one replies to my emails and still no lab order. I would check with insurance first to make sure you can afford the meds then if you lock go be ready for terrible customer service and a 200$ plus fee for alien magic.

I participated in almost a complete year of the Calibrate program and would not recommend. Their coaching is great but they are weeks out on responding to medical needs or customer service needs. Took nearly a month to get a response from their medical team when I was having issues with the medication. This is a serious medical problem. I reached out through their app regarding my concerns and it took nearly a month for them to respond to my concerns. Even though the program and medication is good for weight loss, it does not make up for very poor customer service. Especially when investing hundreds of dollars. I suggest you look at other weight loss programs.