Apria Healthcare Reviews

When the last time they called the Indian person transferred me to an American sounding woman who basically kept saying the same stuff rudely. I told her that I have been on many phone calls and relayed what information I had that THEY need to bill it. She wouldn't listen to that. And I said "I don't know what to tell you then" and she hung up on me. Now I get a bill in the mail saying everything was sent to collections and 2 days later a phone call from the collection agency asking for my son (WHO IS MUTE!). I tell them he doesn't speak and after a long pause says I will have to check on how to handle this situation and call another time.

THEY WOULD GET PAID if they would bill the insurance! And that last Indian guy LIED saying they did bill it but according to the woman he transferred me to (his supervisor??) they don't bill Medicaid under Coram. Bunch of yahoos who don't want to help you at all. And how do I even know what they are billing for it just says supplies! Stay away from this company!

On January 30th, I checked my bank statement online and learned I had been charged for 9 days or $151.47 for the wound vac even though I had not received a statement/invoice from Apria. I called Apria to request an explanation. Apria told me the wound vac was rented by the day and that I should have been informed of the fact. I pointed out no one had told me verbally nor could I see that fact on my rental agreement. I then told Apria I was returning the equipment immediately and wanted a refund since I could not use the equipment. I was told that was impossible. I then informed them that I would be cancelling the debit card immediately to block them from taking any more money from my bank account.

I drove to the local Apria office and dropped off the equipment. They told me I had to sign paperwork showing I had returned the equipment but when I reviewed the documents, I saw they were still charging me $151.47. I refused to sign the document since I was disputing the charges and they insisted they could not accept the equipment back without my signature. I immediately walked out of the building, leaving all the equipment behind and document unsigned. I was told that the equipment would be considered unreturned and I would continue to be billed. Right now the situation has been escalated and referred to the branch manager. The branch manager acknowledges that the rental agreement does not state the rental period and is checking the phone records to see what the CSR said to me when she took my debit card information. If I had been aware of Apria's billing policy or the number of complaints against them, I would have run, not walked away from them.

After my contact with them, I started looking online and found thousands of complaints on Apria about their practices. I cannot believe I'm in collections with this lousy company. I had to deal with them years ago and changed health insurance companies just to get away from them. I have just done that again. All those complaints and nothing can be done about these thieves. I was blatantly lied to more than once and they hold over you about your credit being damaged if you don't pay. Nice that they have that power to blackmail me and I have nothing.

Now my credit was damaged and I have no choice but to succumb to their lousy practices and blackmail and pay them for nothing. Almost $1000 and I have insurance that I pay $1800/month for and was told more than once that I was covered in full. Their answer? I should have checked with my Insurance company and not believed them. They have their machine back that never even worked for me and I have a bill that I have no choice but to pay to keep my credit intact. It used to be a wonderful country America. Unfortunately now only the crooks and thieves have rights.

It takes many days to actually get a person on the telephone. As I write this, I have been leaving messages every day for over a week. I explained I have specific windows of time - doesn't make any difference. They call back at random times - completely unrelated to the schedule I give them. The return calls to me are at about a rate of 10% of the requests I make. It is utterly ridiculous.

FAXES: I've stood right next to the medical assistant at my physician's office and WATCHED her fax Apria. The next day, when I check with them, they didn't get it. This went on for two months. It wasn't an urgent issue but it sure was annoying. Sadly, we MUST use Apria with our insurance. Our PPO, which we chose for the freedom a PPO offers. Strange. I'll be petitioning our PPO to use ANOTHER provider. Apria is, hands-down, the least efficient, most aggravating, biggest red-tape healthcare provider I've ever, EVER seen.

1. Several weeks ago an Apria computer called me (rather than a person who had always called before) to take my order for parts that wear out over time. Of course I had no ability to talk to the computer to clarify my responses to any of its questions, so I responded as best I could assuming Apria would understand my responses and send me the correct parts. Well, I was very wrong in this assumption. Of the six items I had ordered two major parts were for a mask I had not used for well over a year, and the third major part, a humidifier container was for a machine I've never had in the 15 years I've using a Bipap machine. I'm certain these mistakes would not have happened had human being called, rather than a computer.

2. On 1/11/14 I received the shipment from Apria.

3. On 1/13/14 I opened the shipment to discover that three of the six items were incorrect.

4. On1/14/14 I called their Menlo Park office, 650-330-2420, to report the problem. I spoke to a woman named "Devin". After I explained the situation to her she asked, in what I perceived an accusatory tone, "Did you open the package?" I responded that of course I had opened the shipping box, but I had not opened the packages containing the actual parts. She looked in my file and said the parts sent were for the last mask they had a record for. My response was to the effect that that might be the case, but had a person taken my order it would have been clear that I have not used that mask for well over a year. She said she'd check back into my file to determine the correct parts and then call me back to explain how they would correct this situation. Well, it's now 1/23/14, ten days later, and I've not heard a word from "Devin".

5. On 1/20/14 I called the Menlo Park number again and told the person who answered the phone that I was having a service problem with Apria and could I speak to a supervisor or manager. She connected me to woman named "Annette" whose answering machine said she was busy and to leave a message and she would call me back. I left her my name and number and simply said I was having a problem and would like her help. Well, like "Devin", I never gotten a response from "Annette".

CONCLUSION: In the box with Apria's shipment was a flyer headed, "HOW ARE WE DOING?" At the bottom of that flyer is the sentence, "Call your branch at the phone number listed on your delivery documentation and let us know how to best serve you?" Well, a fat lot of good that does if no one there will return your phone calls!

The invoice is incorrect, incomplete, lacking needed information or any possible way I code cross reference it with past billing information. The amount due of $43.38 is incorrect for certain. By employing this type of billing practice the goal of Apria is clear. I have direct knowledge of other large corporations blatantly using this careful crafted tactic and similar variation on this tactic. The goal for Apria is the walk as fine a line as possible by including as little actual information that cannot be easily identified, verified, cross referenced and easily understood. (See customer friendly). Since Apria has a customer base made up of primarily older, sicker, lower income and those who are disadvantaged in many ways Apria knows that through the resulting confusion and lack of the customers ability to verify information, Apria will receive payments which are double payments, payments for amounts not due, payments for service and products which were not provided or preformed. This and similar billing/business practices are being successfully employed by many companies nationally.

I have up close and personal experience with three particularly egregious of the above. Long hours on hold. Deny and delay. Shuffle you from one person to the next, dropped calls (I'm sure it is just a coincidence when my call is dropped after 15 minutes of being on hold, not). I have Group Health Medicare insurance which ONLY use Apria as an approved provider. I have sent off a missive similar to this to Group Health also for all the good it may do. I am taking this "Statement" to a business attorney to see about the legalities. Will report on response.

Every month it's been something from supplies not being filled to the wrong supplies. I fax in his same order every month to the office, I call to confirm each time that it's been received. Now the branch manager will not event return my calls! This month I asked for 1 trac and got 7. Half his supplies are missing and they sent an ankle brace. He has never needed one, don't know where or why that was sent. Plus they sent other supplies I have no clue what they're for.

I can't seem to find a contact number for someone higher up than the office I deal with. I am a very frustrated mother. This is my son's health and well being and if I can't get the supplies he needs, we end up in the hospital!

During this time, they continued to bill my insurance (insurance fraud). I have now been trying for over a year to get them to pick the pump up. They just keep saying that they could not reach me and that they have left me multiple messages regarding the pick-up... but I have not received any messages. On top of that they say they have no record of me calling. Are you kidding me? I've called 20+ times. Now they send me a bill for over $400. They not only have been charging my insurance company for a pump that doesn't work and isn't wanted, and now want to charge me. They also cost me the ability to pump breast milk for my daughter. I would never recommend this company to anyone and they need to be investigated.

My wife continued to call and finally we moved the machine to the front porch and it sat there for a month. We were concerned that it might be stolen. Finally, they picked it up and then we started receiving Robo calls from West Asset Management to collect a $675.50 debt. In January '13, I spoke with a guy named Gary, told me that the claim was reviewed and my wife's assertions were verified. We SETTLED for a one month payment for usage which I promptly paid.

Now we are once again receiving Robo calls. I contacted West Asset Management and they now claim we owe $545.62. Someone willfully lied from West Asset Management or Apria Healthcare. DO NOT UNDER ANY CIRCUMSTANCES DO BUSINESS.

I called Apria's customer service and was told that somebody left a note on the 28th saying they attempted to contact me on the 24th and left me a message. They lied. NOBODY ever called me or knocked my door on the 24th. They lied so they can collect one more month's rental from me. I asked for proof that they contacted and guess what. They cannot provide any proof that they called me. I called their customer service and billing department numerous times but all they did was running me around and repeatedly stated they can only act upon their notes. Let's be clear, it was Apria who wrote the notes and Apria could write anything. Apria failed to pick up their equipment so they can collect more money. What a joke and fraud! The entire process to deal with Apria is frustrating. I would have bought the breast pump rather than renting if I knew Apria was such a fraud. Please do yourself a big favor to stay away from Apria!

They told us in September that they would not be doing deliveries anymore. They would now provide us with a tank re-filler, and two tanks. One larger and heavier, and one small and oddly shaped. There was no way around this. Before the change in policy took effect we requested a new regulator for the tanks. The guy that was delivering swapped out the old for a "new" one. He told my grandfather that someone else had used it, but didn't need it any longer. My grandfather said it didn't even work as well as the old one.

I inspected it, and noticed a crack on the regulator right at the base of the gauge. I called and requested a new one. They had one shipped the next day, and we received it the day after that. My grandfather started having headaches, and my aunt noticed his lips were more blue. The "BRAND NEW" regulator was worse than the previous two. Even on the highest setting a "Delta" tank would last two days.

We gave up trying to work with them when they told us we will do what they want. They barely gave us a week's notice about the change. The "better system" is a pain in the rear for my grandfather. He is eighty years old. He had enough trouble hauling the old tanks around, but made it work. He doesn't have the grip strength anymore to be able to put the "better" tanks on the filler, OR take them off. We are now looking for a new provider for in home oxygen care.

Less than 2 weeks later, I received a notice from State Collections Service (SCSI) that I had a balance of $44.01 due against their account no. **. I was of course infuriated that Apria would be so monumentally inept as to refer something to a collections agency that was already paid, but I wasn't surprised. This is par for the course with Apria. Without a doubt, the worst company I have EVER worked with, and I'm over 60 years old.

So I had to waste my valuable time on the phone with SCSI to explain to them that I had cleared this up with Apria, that it was already paid. Well, of course, that is not the information they had. So I worked with my HSA (Optum Health) to find the payments that were made INCLUDING CHECK NUMBERS AND DATES CASHED and emailed it to a MANAGER at SCSI. You'd think that would have been the end of it, but no. On 10/27, SCSI sent me a notification of these debts that had been referred to them. I don't know why, but I initially gave them the benefit of the doubt and figured that the issue was resolved and that this letter still got sent, but I was wrong. I called their toll-free telephone number and confirmed that they still show the balance to be $44.01.

I have thought about referring this to an attorney, but I don't know what my complaint would be other than gross harassment by Apria, and I'll add SCSI to my complaint as well. That maybe be my only recourse but I thought I would put the complaint on this site and see if it does any good.

Fast forward to October 2013. My obligation was to be done with them in December 2013. I started a new job with new insurance, which I advised them of, and rather than bill them for $45, the monthly rental on my CPAP machine, they billed for $335. I called and the chump on the phone said they are exercising the right under the "contract", to start the whole process over and require the cost of the machine again and increased payments of $57 a month for 10 months. How the hell is this possible? I am willing to honor my original obligation, but NOT be a victim of theft. DO NOT USE THIS COMPANY.

I got my sleep study on August 8, 2013 and my doctor sent the prescription to Apria on August 14th. Follow-up to see how I am doing with my new machine was on October 4th, but I STILL did not have a new machine from Apria. I have record of 7 phone calls to Apria's customer service about trying to get the new machine, plus there were a few others that I did not write down. Every time you call the local number, you actually talk to someone in some other state and it is a different person every time.

Apria's excuse for it taking so long is that they are waiting for my insurance to approve the new machine. So yesterday, October 14th (2 months after they got the prescription from my doctor), I called again. I was told that they had submitted an update to the request on October 9th and it is awaiting review by the insurance company. After I got off the phone with Apria, I called my insurance company and learned that it had been approved. I got the insurance company's tracking number and called Apria back. I gave them the tracking number and the lady said that she would look into it and call me right back. After waiting a while, I got in the car and drove to the local office because this is the only way to communicate with someone who is local.

The guy there said that the computer is showing that the lady I had spoken to a few hours earlier had recorded that she called me back and got no answer, then called the backup number and someone answered but hung up on her. Both numbers are cell phones. I checked my call log and there were no missed calls. I called my wife and she checked her call log and there were no calls from anyone during this time frame. Bottom line is that the lady lied about trying to reach us by phone. The guy in the Wilmington, NC office said that they have only one respiratory therapist to cover from the Outer Banks all the way south to the South Carolina line and that a couple of years ago there were 3 offices covering the same region that his one office is now covering. He upgraded my request to a "work order" so that it would be scheduled in the next week.

I left there and drove to my doctor's office. I let them know that I am still without a machine and that my old machine still turns on and off at will. Every night I wake up numerous times to mess with the machine and get it going again. I unplug it during the day because if left plugged in it will start when no one is around. It has been close to 4 months since I got a decent night of sleep. I am now starting over with a local company that has no other branches all over the world. I called Apria yesterday and told them to delete me as a customer. The guy I talked to at their customer service department tried everything he could to keep me as a customer, but I did not budge. I told him that I am so sick and tired of the lack of service that I do not want to have anything to do with Apria ever again.

It is obvious that Apria has centralized their company and scaled back their offices to make more money by having less overhead expenses and less staff. But they have more patients than they can service now that they have done so. Well, they now have one less patient to try to serve because I have bailed out from them. Do yourself a favor and do not use Apria Healthcare for any of their services.

A month after the BBB info had gotten straightened out Apria started again with a new collection agency. I've gone through the same things all the previous posts had described. My equipment is past the Rental Cap day of Medicare, which Apria doesn't acknowledge. I called them today to come pick the equipment up and they told me they can't without a doctor's order, which they never seem to fax to my doctor's office.

This company is a ripoff! I know now why insurance is so costly. This company is ripping them off for services the patient doesn't need and then lies to you when you question them. Now they are sending me collection notices for two months' rental on a machine I didn't want or need, and they wouldn't pick up. Because they say my insurance changed and I didn't let them know. I called my insurance company and they said I am not responsible for the charges. But they don't care they sent it to collections! APRIA is the worst company I have ever had the displeasure of dealing with!!!!

To summarize, an anxiety filled frustration, in three years we NEVER got the items within 5 days of when they were promised, and often it was a month or more. They would repeatedly lie about the status of the order. Once, we even had to drive to their warehouse to pick up the order. I hate that company with a passion.

Once I finally received the tubing, then Apria sent me a bill for $68.80. I paid that bill and yesterday I received an additional bill of $18.61. Someone called me about the $68.80 bill and had the nerve to say that I can set up a monthly payment option with them. What in the heck would I be paying for on an ongoing basis? My HMO is supposed to cover the expenses. If there was a one-time fee, they should have explained that to me. There is no reason for bills continuing to be sent to me.

Finally, I was so exasperated with Apria's lack of service and their greediness for money that I looked online and found tons of other testimonies where other customers had the exact same problem with them that I had. The customer is king... If you make the customer unhappy, your business will ultimately fail. I never want to deal with Apria again. Dealing with my sleep apnea may have helped my health, but thanks to Apria, I no longer choose to continue with the process.

I have a manufacturing background and the nose piece should cost pennies to manufacture and the hosing may be a bit more. Of course there needs to be an additional charge for handling and shipping but these prices are ridiculous. I emailed the company's contact info to ask for an explanation about a month ago and have not received a reply. Today, I spent an hour on the phone on hold or getting bounced from office to office without getting any good answer. The average US citizen spends about twice what the rest of the world does on healthcare - without getting superior health outcomes. This needs to be fixed.

I was charged twice by Apria - the first one was the correct amount - but then they charged me a second time without my permission. After speaking to them, they admitted it was THEIR fault. But they cannot credit my account back. They will have to put it through their system that can take 7-10 days or more. Totally unacceptable. I've spoken with supervisors and complaint department... No one seems to care. I will NOT be using Apria again.

In addition, when I needed supplies - I couldn't order them over the phone - I was required to make an appointment to go to the office. Waste of time, money and gas. They only had 1 out of 3 things they promised they would have there for me. So then someone had to call me a week or two later to order over the phone... This is how the charge was put on without my permission.

Customer Service with Apria is HORRIBLE!!! And they don't seem to care either. So if customers switch to another company, then maybe they will care.

I have, over the past thirty years, used copious amounts of topical steroids and, off and on, undergone light treatments. Most recently, I completed a series of UVB light treatments at Kaiser. The protocol is to stand in the UVB machine, much like a tanning bed, and through a series of visits the length of time within the machine is increased to a pre-determined maximum level. At the end of the protocol, the psoriasis patches are barely visible, but not gone. When the patches begin to appear again, it is time to restart the protocol. Suffice it to say, the light treatments at Kaiser worked. The dermatology staff was great. And, the cost was, well, expensive: $30 copay for each visit.

Knowing that I will never be fully rid of psoriasis, I inquired about UVB devices for home use... something that I have been aware of for quite some time. With the cost of the in-office visits, I decided I could probably just zap myself at home rather than spend the time and money to go to Kaiser.

I inquired of my dermatologist which UVB devices Kaiser recommends, and I was given a stack of literature for the Daavlin Company. My dermatologist emphasized that Kaiser does not endorse the Daavlin products, and that there were other manufacturers out there that would work, as well. Given the relatively small skin surface, 5%, where my psoriasis persisted, I studied the Daavlin material, went to their website and found the DermaPal device that I thought would be just perfect for my needs.

Through a series of text messages (the Daavlin site provided online "chat") I inquired about the DermaPal, and how I could initiate a purchase. I also asked about the cost of the unit and was told it sold for $620. I knew my Kaiser policy required a 20% copay, and I could certainly handle that. So, I faxed off my insurance data, a prescription letter from my doctor, and the ball began to roll for the purchase.

I was soon told that unfortunately a contract between Kaiser and Daavlin had not yet been finalized, but that Apria Healthcare did have a contract with Kaiser, and I could purchase the DermaPal through Apria with the understanding I would still have the 20% copay. I asked the Daavlin representative what the markup by Apria would be, and she said she didn't know. I was given the alternative of waiting a while until Daavlin and Kaiser finalized their contract. But, as I told the Daavlin representative, psoriasis does have a habit of blooming if not treated, and mine was already starting to reappear with a vengeance. So, I decided to go ahead with a purchase through Apria.

As an aside, the folks at Daavlin were wonderful, very helpful and genuinely concerned with my issues. Their product, the DermPal, is great and I would recommend this company to anyone who is trying to control their psoriasis at home.

It wasn't a week after Apria and I formalized my purchase that a nice man knocked on my door, my DermaPal in hand. I signed the paperwork he produced, thanked him, and took my box inside and opened it up. And there it was- my new DermaPal. I then looked at the paperwork I'd been given and whoa! The cost had risen to $942, with tax. I quickly did the 20% calculation, and knew that was doable. I did, however, shake my head a bit with the realization that the cost of the device had increased by $322. "Middlemen," I said, knowing that the third-party (Apria) involvement in the transaction had come at a significant cost. But, hey: That's the American way! Right?

I used my DermaPal for several weeks and it worked fine, albeit not as efficiently as the great big machine at Kaiser, which is understandable. But, what the hell, I do it at home, there's no travel time, there's no $30 copay every time I got to Kaiser. So, I was - as they say - fat and happy, with just an occasional thought given to the fact that I had yet to receive Kaiser's billing for my 20% copay.

I got the statement from Kaiser yesterday. Apria billed Kaiser: $3,479.00. Kaiser paid: $1,635.13. My copay: $327.03. The percentage of difference between the original quoted price from Daavlin ($620), and what Apria billed Kaiser ($3,479) is 461%. If my math is correct, the percentage of difference between the original quoted price of the unit ($620) from Daavlin, compared to what Apria's invoice to me showed ($914) is 52%. The percentage of difference between the original quoted price from Daavlin ($620), and what Kaiser paid to Apria ($1635) is 164% The percentage of difference between what my copay would have been on the original quote ($124), compared to what it is now ($327) is 164%.

The most starkly disturbing thing about this is, I suppose, the impact this sleight-of-hand manipulation of our healthcare system has on you and me. The cost of healthcare in this country is abominable, and it's things like what I've described above that grate as fingernails across a blackboard. What the hell is going on? Why does it persist? Healthcare insurers have got to know about this travesty. Don't they? Or, is every entity involved in providing healthcare services in this country in on the deal - smiling slyly at one another with the knowledge that ultimately the consumer will pay whatever the cost? And with what I've chronicled, the consumer - me - gets hit twice: premiums keep rising, and copays increase by, yes, 164% simply because a middleman stepped into the picture.

Something isn't right about this, buckaroos. In fact, it stinks.

It has been 10 months home and things have not improved at all. I have missed entire months of supplies we are entitled to, orders continue to come in incorrectly, late, partial, etc. I deal with supervisors, make calls and emails and no improvement. You place orders only to find out that they haven't been put through and deal with rude customer service who is unfamiliar with the supplies that they supply. Life is hard enough to care of a sick baby and a family's time and efforts should not be fighting with such an irresponsible DME company which puts the patient at great risk.

Today, we received collection call. I asked why their system hadn't updated with our payment, and "Emma" told me that it takes up to 30 days to update. We also received an EOB from our insurance today showing we owe Apria nothing. I asked Emma to have a supervisor call back so we can resolve this, but we are still waiting for this call. Needless to say, there are other providers for these supplies that you don't have to put up with this terrible service. After being hassled by them for a couple of years, we are finally done with them.

Finally, about a week after his surgery, we were able to place the order. But then when we got the supplies (close to 2 weeks after his surgery at this point), it was for a Mickey button when I told her several times he had a Bard button. So we had to ship it back and wait several more days for correct supplies. The second order I placed was actually correct. Then the third order shipped with syringes that didn't even work with the tubing (couldn't connect). The fourth order was mysteriously never really placed! I called last Monday, September 17, expecting a shipment around the 20th. I called again September 21 to see where the order was and another sales person told me there was no record of an order. So I had to place another one and wait even longer!

So I called the doctor's office to see if I can get him to put an order for his medical supplies in to another supplier and the nurse told me that they have received 20 calls in the past 2 weeks requesting the same thing. Unfortunately, no other supplier in my area takes our insurance, so we are stuck with Apria. After a long period of reusing the feeding tubes as much as I possibly can, I had to place another order. I called to check on the status of my order that I placed on 1/28/13 and lo and behold, the order doesn't seem to exist. How do orders just disappear? This is the second time that my order has been lost in your wonderful system. Thank God, my son is at a point that he isn't dependent on his feeding tube but let me tell you that it is the only way we can give him his medicine.

The first person I talked to yesterday who informed me that there was no record of the order I placed Monday, and she then put me on hold so she could connect me with a manager. Please note that you do not put someone on hold for God knows how long since I hung up after 5 minutes when they have had their fifth order screwed up! I called back again and of course got another person who was clueless. I know his doctor faxed his information about his G-tube to Apria when he got it. I was asked then if he got a Mickey, to which I replied no since he has a Bard. This second person yesterday told me that they have no history of my orders at all. When I tried to place an order for the third time, I have no patience to keep repeating myself and being asked even more questions. I still have not been able to confirm that an order has been placed.

I can understand a few mix-ups, but 5 out of 6 orders have been completely screwed up! Two parents that I know who have had to use Apria for their children (and we're talking about special needs children!) have done nothing but complain to me about your company. So clearly, I am not alone in this frustration. But you would think that a company who provides supplies for special needs kids to get nourishment would figure out that they need to actually get the supplies to the children that need them.

Three months after my mom's death, they still hadn't picked up the hospice products. We had to look at them that whole time. They were even once set up for them to pick up on Mother's Day. We waited all day, and no one showed. Like everyone else, we received a huge bill for not turning them in on time. But we couldn't turn them in! The only way was for a driver to pick them up!

This happened to so many people, including my sister with a breast pump and my mother-in-law with a sleep apnea machine, that I realized it was their scam, and I fought them. During this time, we received threatening phone calls; and it wasn't until I had my dad, who is a lawyer, call them that the threats stopped and the bill was dropped. The sad thing is that I know there must be so many people who could not keep fighting a company that big, shady, and sneaky. The worst part is that most of the people Apria would be harassing are very sick, have a premature baby, or had a loved one die. Most people are not in a fighting spirit at that time in their lives. It's sickening.

Three weeks after the initial payment when the mistake was found, I went to the office to get my check back after they assured me they would keep it, only to find out my check was no longer there. Apria cashed after they admitted they did not need it and told me they would have it for me. Six weeks later, I receive a check in the mail for the amount they stole from me made out to my 10-week-old son. After numerous other phone calls to see why, I am told you could have tried to cash it, but we cancelled it yesterday because you held on to it.

So now I have to wait another 4-6 weeks for a money that never should have been taken in the first place. I realize $70 isn't a lot to some, but we are a single-income family of four that has to do monthly trips to children's hospital. To us, $70 is a whole lot.

I have taken time from my schedule on two occasions. I have been harassed and continue to be harassed. I have left messages for Mr. Michael ** who is suppose to be the supervisor in charge and he does not return my phone call. I have been storing the wheelchair for the company and they now owe me storage fees and it has been since December that I have not used the chair. I have been through a horrible ordeal and this is causing me extreme anxiety on a regular basis.