Apria Healthcare Reviews

I recently changed insurance Companies and called to start my CPAP supplies for the year. They had my order history on file. I asked them to send me what they always send. They checked that my new Insurance provider was covered. I waited over two weeks and received nothing. I called them back and they said they had a problem with my Insurance Carrier. After jumping through hoops, I finally got to a Supervisor who said my Insurance Company was fine. They sent the order out to me. When I received it they sent me the wrong CPAP mask parts. I called back again and they said they would arrange to pick up the wrong part. They told me they would send out the right one and credit me for the returned part. Well, they certainly charged me for the new part, but didn't refund me for the returned one.

This company has repeatedly billed my credit card company for erroneous charges for CPAP machine supplies which were paid 100% by Medicare and Blue Cross. The signed contract states that they will contact the patient for any charges not covered by insurance, but instead they simply go ahead and bill the patient's credit card with no notification to the patient. Blue Cross allows a certain amount and does not allow the company to bill the patient for any amount over their allowable charge, but Apria simply goes ahead and does it anyway. I have had to have my credit card company remove the charges and block Apria from making any additional charges. I'm severing all contact with this company.

Apria is a company based on customer satisfaction and team motivation for success. WRONG!!!.. All reps at Apria Healthcare don't care about the needs of customers. When you ask to speak to a supervisor they completely avoid the call. More orders are being cancel then completed. More mistakes are happening lately with each order. Because there is no supervisor support. More people are leaving Apria and looking for a actual DME company that do care about their customers and not just their wallet. More people are quitting Apria for lack of management, knowledge and team support. Apria is all about how many orders were touch... can be by completion or straight canceling the order depending on the rep knowledge. This company is the worst to work for and the worst to get equipment from.

Received prescription for a portable nebulizer from Apria. They delivered and nebulizer to my home after first trying to deliver a full-size nebulizer to my husband days prior. My insurance company was to cover the majority of the cost. The patient co-pay was only $13.63 which was an authorized payment to Apria. Not even a week later Apria billed my medical visa card another $77.24. That was nearly 2 weeks ago and I have tried to get SOMEONE, ANYONE to respond to my requests for an explanation and/or receipt for the medical card. Now my card has been frozen for future use because I have failed to submit the requested receipt for the $77.24 or repay to the medical visa that amount of money.

Today I called my local office to request that several 7-foot cannulas be added to my routine O2 delivery for this coming Monday. After wending my way through the jungle of "Options," I was on hold for, literally, 45 minutes and still was unable to speak to a real service representative. Periodically, a recorded message informed me that all reps were assisting other callers, that I was important and, "please stay on the line." Forty five minutes is a totally unacceptable time to leave someone hanging. NO ONE is THAT busy - especially when they want payment from my insurance company &/or myself. So much for Conscientious Customer Care!

This agency has provided poor service throughout. Orders are inaccurate; calls and requests have been overlooked or ignored; customer service is subpar in my experience. If you have another option for CPAP supply, I suggest you exercise that option. Recently, four contacts have not resulted in record transfer. My case is non-critical, but my experience suggests that they would react no more efficiently if it were critical. Apria's recent slogan was, "We Strive for Five." Frankly, they barely rate two. Keep striving.

I received items I didn't order, like a single filter in a great box. I've had to wait for weeks before I call and have to wait on hold 10-15 minutes to ask where my order was - they hadn't "entered" the order. I had to wait weeks longer to get my supplies. Their customer service sucks. If you can hold on long enough (at least 10-15 minutes) to reach a real person, they transfer your call to someone else to wait another 10 minutes. Finally you reach a person who is totally inept, clueless, and careless. Your Associate is rude, unwilling to ever try to be help, when I ask for a supervisor, she claims there was none and I would have to write to corporate. The address she would not supply.

I'm on my second phone call of the day trying to reach Apria regarding the incorrect CPAP supplies they sent me. On my first call, I was on hold for 50 minutes and I finally gave up. My second call is taking place currently and I've been on hold for 45 minutes. I tried calling the corporate office, was on hold for 12 minutes, and then blank air - like they picked up the phone and hung up on me. What kind of customer service is this?

Dec. 22, 2014 I notified Lincare I was switching Ins. CO. and called Apria. Apria said have Lincare fax prescriptions, Apria is covered by Humana, Lincare is not. The 29th I followed up - Lincare had not acted - talked with Supervisor. Supposedly everything taken care of. To this date Apria has NOT delivered any 02 supplies, and Lincare will not remove theirs until Apria is here with theirs. In transition - that's all I've been told. Now I only need 02 at night, according to my Lung Dr. What do I need to do? Who will end up paying Lincare?

I needed to make an appointment with my local CPAP supplier. Was told office could not accept any incoming calls and some one would call me back in 24-48 hours to schedule. There are too many voice menus - none of them applicable to my situation. When I did speak to a person, I was told the systems were down and to call back in an hour. When I finally got to a person they were of no help whatsoever. This is a very poorly run company as far as being consumer friendly. I think the inmates are running the asylum.

The service of the oxygen machine requires the hoses to be change, not even once. The home office sent notice the machine should be inspected to insure correct supply of oxygen. It has been a month and I am still waiting for some one to show up. I am currently looking for a new supplier.

I have severe sleep apnea and was directed by my physician to Apria Healthcare - Sacramento to purchase a CPAP machine. I subsequently received a phone call from Apria that my machine was ready to be picked up. I went to the Apria Sacramento location, signed in and waited for about 2 hours to pickup the machine. The machine was supposed to include a modem to transmit analytical data to Apria's office so that my sleep patterns could be analyzed and sent to my physician for his review and use. The person "helping" me said they were out of modems but would send one to me the following week. He said wait 2 weeks and if I didn't receive the modem to call. He gave me his business card which indicated that he was a "supervisor". His name is A. ** .

So they said for a week they'd bring the equipment we needed, and then they said they'd be here between 3 to 7 pm. Never showed and when what we had started to malfunction, they gave us the runaround about it for hours. If I could give them less than one star, I'd give them a negative 59.

I have had trouble reaching anyone specifically at the Apria office where I got my first CPAP device and it broke after 5 years and I was assure I would get a second device from Apria which would also be approved from Medicare ---- STILL WAITING AND CAN'T REACH A REAL PERSON!

Called in to reorder my husband's CPAP mask and accessories on December 23rd and then realized that we should wait until January so that it would go to the 2015 deductible. On January 6th I called and placed the order and as of today, January 19th, the order was not received. My husband called Apria today since he has not received the order and wanted it to be shipped next day air at their expense. The supervisor said the notes only show that I called to update the account so my husband would get called every 6 months when he was entitled to new equipment. My response to her is that she was calling me a liar not to my face but the fact she said it was not in the notes was saying I never placed the order when in fact I did.

Recently received new CPAP from my doctor and was sat down and had the preliminaries of machine usage explained to me. The Apria contract was brought out and covered slightly. Being as how it is twelve pages long with no bold or highlighted sections it was more than the doctors office could cover. So you just sign and initial at the end of the page. I did however question the billing section when I saw two totals. One being 402 dollars and the other one for 125. I was told that I was responsible for only the 125 dollar bill.

Apria delivered a used semi-electric hospital bed and a used wheelchair for my mother to use 2.5 years ago. The hospital bed had duct tape on the remote and the wheelchair was so shabby it was unusable. I did not know at the time Medicare will only replace durable medical equipment every 5 years. I called customer service twice. They refused to help or take any responsibility. My mother's home health care company has tried repeatedly to get them to fix her broken bed. Meanwhile my mother's health deteriorates because she doesn't have the proper equipment. It took Apria 3 weeks to admit responsibility for the bed and to fix it.

My Doctor at a Large facility wrote a prescription for a Bi Pap machine 2 days before Thanksgiving in 2014. Each time I called, even different times of the day and different days of the week I was given a different story. Where it was. Each time my doctor had to fax a new prescription. So far nothing. Today I called my local Apria again and spoke with an even ruder person in Arizona who continued to talk over me. He claimed the last order was in December 2008 and I asked him then why were oxygen tanks delivered to me December 29, 2014? I asked to speak to a manager and he said none were there. I asked him if he knew what customer service was and he kept on talking like a know it all. But that is what you get when a company outsources service calls to foreign countries just so the CEO's and Stockholders can make more money.

Cancelled order without notice or explanation; long telephone waits and transfers to deal with issues; lack of authority and refusal to involve managers. Courteous but oblivious personnel. Seem to have no understanding that they are a healthcare company.

I have been trying to get supplies for my CPAP for 7 weeks. Every time I speak with them, there is another meltdown or they have no record that we spoke. Everyone is polite and professional but the job doesn't get done. 10 days ago I finally put them on the line with my health insurance company in a conference call and it was agreed everything was good to go. Of course the supplies didn't show up so this morning I called and was told they have no record of the last conversation, they need authorization from the insurance company and they will get back to me in 7-10 business days. I spent 90 minutes on New Year's Eve dealing with this and the insurance company told them authorization was not needed for these supplies. I am searching for an alternative supplier.

Apria did not supply sufficient documentation to Medicare for my husband's oxygen resulting in denial of benefits. They assured us that they would file an appeal but again did not send the missing data that was required. The sleep study lab was not made aware what documentation was lacking, but once they were, they immediately provided the data to Apria. However, it is now too late to appeal all the way back to the initial denial. Apria assures us that he needs and qualifies for the oxygen, but because an ABN was signed, we are responsible for their errors. No refund offered on the $800 we have had to pay, and we have a bill for $1,500!!!

I placed an order for CPAP supplies. As usual the wrong nose pillow was delivered. Since I have experienced this countless times before, I recorded the warehouse location number as well as the item. The operator refused to take the information. As a result I received the wrong nose pillow. These were returned and I then received AN OBSTETRICS KIT. Apria then "rushed me a replacement at no cost to me" as if I should be paying for THEIR mistakes. The fourth box arrived with, you guessed it, the wrong nose pillows. I called and asked for a supervisor who would not give me her full name, and probably a false one. I went through the entire story yet again.

This is the worse company to deal with. Apria is very good at getting you set up with their product, but heaven help you after that. They drive you crazy with their billing and their telephone calls, but if you have to call them you will be on hold for 1/2 an hour, up to 1 hour. Then normally you do not get to someone that can help and they just give you another telephone to call to go through the same old situation. I will order my supplies on-line before I ever use Apria again.

When my Dr. prescribed an oxygen concentrator he sent me to Apria Health Care. When I picked up the machine, the salesman there told me that my area was covered by Apria Health. He said he would be up monthly to provide hosing and equipment needs. After discovering that was incorrect, I discontinued use of Apria Health Care equipment in February of 2014 and contacted LinCare which had provided excellent care and equipment as promised.

Once my wife was covered by Medicare, no statements or billing was given to us for any products she ordered. They had our credit card information and were supposed to apply any charges to our credit card, however they arbitrarily turned a charge over to a collection agency without any notification to us. It was paid and a year later the same thing happened. The local manager agreed our balance was zero and the collection agency agreed it was zero but Apria claimed we still owed an amount that was already paid. We actually paid Apria over the phone just to settle the account and get away from their company. It is the poorest run accounting system we have ever seen. I would not do business with them and hope anyone who reads this will run from them if they can.

My husband has been home from the hospital since Dec 8th and all supplies are 100% covered by Kaiser. The only thing is we keep receiving the wrong quantity by Apria which causes us to have to keep calling back the following day to reorder. Kaiser (DME) says they place the order correct and when Apria delivers, we receive half of what was ordered. This morning Kaiser representative started questioning why I keep calling for more supplies so I explained and am waiting for a call back. When I brought it to Aprias drivers attention, he got defensive as if he was paying for this equipment himself! How frustrating to have to go through this. He was no help at all, all the while he can see my husband laying in the hospital bed in our living room sick right in front of him. How unprofessional. With all the complaints I'm thinking something else needs to be done. Why is Apria still in business with their horrible customer service, and carelessness of orders for sick patients??

Today I had to call Apria for an important CPAP related order. I made 3 calls and waited 30+ minutes for each call. The last call I had to hang up due to lack of time.

I've been talked down to, interrupted, etc. Their customer service is so piss poor it's embarrassing. Because of the horrible customer service, we've switched my mother's services to LinCare (They are awesome - especially with what we've been through with Apria). They are making threats to make it so her insurance company will not pay for oxygen equipment if we leave them, as there are only 2 options. Option 1. Sign a release for discontinuing services against doctor orders. Option 2. Get a prescription from a doctor. Neither of these the case. They've picked the wrong one to mess with.

We have a tender care child who has Beckwith Wiedemann Syndrome and who is now 23 months old. Apria Healthcare was always his healthcare equipment provider. They provided his ventilator, trach tubes, circuits, humidifier, saline mixture bullets, oximeter, sleep apnea monitor, and sensors. Apria HC it seems would get the orders wrong all the time on the trach tubes after first sending the right ones. We are now stuck with 8 wrong trach tubes of the Bonvona type, they keep sending them at a cost 840.00 dollars each which is billed to Medicaid. We keep telling them we have to have the Shiley type trach tube only. To add insult to injury, they said they won't take anything back they have sent us. We now have a closet full of orders from boxes of saline bullets, food for diabetics, bandages, and things that we can't use for our child which were billed to his Medicaid card.

I have been trying for a month to get a face mask for my bi-pap machine from Apria. They don't communicate with you at all, you just sit and wait. When you call it takes forever to talk to someone and then they have no compassion for getting your life savings devices. All they will say, “We will process it.” I said, “It takes a month to get it but I still am in the process of trying to get it.” They find every excuse not to deliver it. Worst medical supplier that there is!!!!

It took me almost two years working with grady hospital. Finally I received my C-pap, during the first 6 months I jumped through hoops with different states of Apria. One state calls or sends letters that denies me access to attachments, so I call and the other states no problem. Settled. Then Apria calls and tells me to bring in my machine and they give me two different reasons why. Now I go through the starting process again.

Possibly the worst company I've ever used. Their phone tree is a nightmare. In addition to being spectacularly overpriced, they are inflexible and incompetent. But other than that... they are great.

August 2013. Paid my 20% outright for new CPAP machine with the understanding that Medicare would pay the 80% balance. Within a week I received a bill for monthly payment, which would have been appropriate had I elected to pay my 20% through installments. Thereafter I received many requests from Apria for my credit card number, which I denied them. Eleven months after receiving my CPAP machine Apria wrote me a threatening letter demanding return of the telemetry device attached to the CPAP. As they couldn't competently find me twice in a row I delivered the device to FedEx. After noticing on my Medicare summary monthly charges from Apria due to my account I contacted Medicare. The second letter, registered, resulted in a phone call informing me that Medicare pays its 80% like a rental in monthly increments. Despite my misgivings regarding a huge unwieldy entity like Medicare and the certainty that more than one medical provider is bilking them I wished the rep a good day and rang off. I did not copy either of my letters to Apria. The phone calls from Apria's 513 360 9575 line started on 12/10/14. It is now 1019, 12/15/14 and they've called twice. I warned their rep Friday 12/12/14 that if they persisted I would sue them.

I had an agreement with billing to make monthly payments on a bill. I made the payments as agreed on each monthly bill. Apria decided to charge my debit account on the remaining balance even after they received my monthly payment. When I questioned billing, her answer was I signed the purchasing agreement when I received the medical device therefore they have the right to charge me any balance my insurance company does not pay. What ever happen to working with your customers.

I have been in this healthcare field from some time now. I worked at another company and always heard the complaints about Apria. Unfortunately, the company I worked for did not get the Medicare bid. Apria was hiring so I thought I would try it out. Long story short I lasted 98 days. What makes it even more distasteful is that I was asked to leave with little to no justifiable reason. Was told that no reason was needed within my 120 days. The only thing I was told was that I did not represent the company in a professional manner and that I was accused of complaining about job. WELL! In hindsight I guess some of that is true. The evening of my last day at Apria, my wife got online. We could not believe the number of complaints listed about the company. I can tell you from first hand most of what you read is true. Horrible customer service. Unethical practices of treating patients different based on the insurance they have.

I have had to deal with Apria since I became a Medicare recipient in January of 2013 to obtain my CPAP supplies. The first time I called in an order and was given an approximate delivery date. After several weeks I called them again, and they had absolutely no record of my call! Then when I gave them the request again, I was told that they didn't have a recorded of my initial testing to confirm that I indeed had sleep apnea (which had been sent to them initially but no one could find it). I obtained a new copy for them and finally got the supplies.

My husband was prescribed a C-Pap in Sept. and we went to Apria because it was the closest of the suppliers to us. From the very beginning, it was frustrating. There seems to be a huge turnover of employees, so no one knows their job and certainly suck at follow-through. Every time we called them -often- we had to wait on the phone ad nauseam for a living human being to pick up. Average wait time 20 minutes! Then, when you finally get to talk to someone, they give you the run around. Another persistent problem is that they have an affinity for losing your paperwork, they don't communicate with your doctor or you until they lose your paperwork repeatedly and can't seem to know how to bill Medicare. Can't count how many times they cave called us requesting the same information! This is the most disorganized, incompetent healthcare company I have ever experienced. What a nightmare! We are now with another supplier and the difference is stunning!

Been having problems with my CPAP machine for months. Asked for a rep to come out due to being disabled. I was told to reset the machine each time they try to troubleshoot over the phone. In the many months of conversations I was never told my warranty expired or it would cost to rent a machine!! They never call you back in a timely manner. It takes forever to get anything done. Sleep apnea is a life threatening condition. I cannot live without this machine. Someone please help!!

I worked in the authorizations department at Apria healthcare. This department is responsible for obtaining all medical documents required by the specific insurance company; such assures the insurance will cover the costs of o2, CPAP, BIPAP, etc. With such said, all insurance companies require different documentation, only 2, GEHA, and U.S. Department of Labor, convert o2 to purchase. However, most insurance companies convert CPAP, BIPAP, wheel chairs, nebulizers, and other durable medical equipment to purchase.

Placed my order. It did not come. This, or some other variant happens again and again with Apria. They are a bulldog at trying to sell us more stuff, and a sleeping Chihuahua when it comes to my needs.

In April, 2014, I sent a prescription from my sleep doctor for a ResMed Swift FX CPAP nasal pillow. Prior to doing this, I called them to confirm that they have this specific device and was told by their representative that they do have these. Several days later, when I received a package from them, I was sent a Respironics Comfort Classic model instead. I contacted them immediately to inform them of the error stating that I had no use for it and need to return it for the correct device. I was told that I would need to be fitted for the device that was prescribed by a respiratory therapist but that none were available at the time. I was told that I would be contacted within two weeks to arrange a fitting appointment.

First, this company kept robo calling me with offers of more CPAP supplies. I would hit 9 to request to stop the calls but that would just prompt me to call another number... A number that was disconnected! I finally sent a very angry email to Apria telling them to stop and they said they would. Flash forward to recently and my CPAP machine stopped working. I need fast results for this issue because I cannot sleep without it. I call them and they say a lady will call me back to walk me through resetting my machine. 3 days go by and NO ONE calls me back. I wrote them another email telling them their customer service is horrible and that I would never use them again.

This is the worst company in the world. Never get good information. Have to wait to get an agent for long periods of time. They do not understand their business. Example, they have multiple answers for questions we have asked for the same subject. They do not follow through on anything. They continue to bill monthly when unauthorized. I could go on for hours. They do not understand their contracts with insurance companies. I can only hope my insurance next year (Oblamocare) drops them and gives someone else a chance.

Our insurance company only uses Apria in our area so we are stuck with their service or more specifically, lack of service. When first contacted a service rep showed up with no notice, had the wrong prescription info and equipment. He was agitated, left an oxygenator and 6 portable cylinders and stated he or someone would be back the following week on the same day (thursday). No delivery the following thursday. My wife, a nurse who deals with these types of vendors regularly through her employment made numerous calls and spent hours on the phone talking with a different person every time. No one knew what anyone else was doing at any time and she got a different answer or response from each and every person she talked with. The following week another service rep. showed up with a large cylinder and 24 smaller cylinders which he said was a two months supply and if we ran out we would have to drive the 40 + miles to Indianapolis and pick up the additional oxygen ourselves. We received a call on 11/13/2014 requiring confirmation for our next delivery on 11/18/2014 which we affirmed.

I have been a customer of this C-Pap Supplier for over ten years. Up until this last year, I was a happy camper. I don't know what has happened to them over the last six months, but their systems for reorder of recurring supplies are in disarray and their staff appear to be untrained or uninformed about how to handle the new procedures. They are unwilling or unable to problem solve on behalf of the customer. Here's the short version... I called my local office to inform them that my quarterly order for C-Pap supplies was incomplete. They take my name, my birth date, my address and zip code and then pass me off to central supplier of supplies. Guess what the second customer rep asks me... you got it... my name, my birth date (you get the picture)... even though I informed the first rep that I was inquiring about c-pap supplies, instead of forwarding me immediately to someone who could help, they put me through all the same boiler palate crap to what purpose? What a waste of time.

I went to them for my new CPAP and in the process tried on headgear which the therapist then gave me at N/C since I actually wasn't supposed to try it on. My card was billed for this and when I inquired, I was told that ins was billed even though they showed on the statement that it was to be N/C. I was told that since ins didn't pay, I was liable even though the ins should not have been billed. I am now having to jump through hoops to get my credit, if that is even possible. I only stuck with them because they had a local office but even calling the local office doesn't put you in touch with those people. This is now the final straw and I'm going to look elsewhere for my supplies.

Up until 4-6 months ago when you called you dealt with the local Apria company. In 7-8 yrs I NEVER had to wait to talk to somebody longer than 5-10 minutes and when you ordered parts they got here in 2-3 days ALWAYS. Then 4-6 months ago they started to route all calls to main company I think in Texas. Since that time I have had to wait AT LEAST 20 minutes and 3 times 30 minutes to talk to anyone, then most times they have to switch you to someone else. Last Friday Nov 14th I waited 30 listening to a recording over and over, "Your time is valuable to us and someone will be with you shortly." **! So 2 weeks after my check cleared, my parts came in and in with them it said "If you have any comments, call this number." After 25 min I hung up. Totally unacceptable and I am now letting everyone I know. All local employees and drivers really know their stuff and are so helpful. Too bad they screwed it all up!!

Apria Healthcare allowed me to receive a CPAP machine in December of 2013, the equipment was given to me after my insurance company gave them the proper paperwork. Apria delivered the CPAP machine and they were only to charge me for 3 months rental, that you continue to charge me the rental fee until September of 2014 way beyond the three months they were to charge me for. I questioned the charge at least 3 different times each time they extended the charge period out further. When I refuse to pay them anymore I called the insurance company and they resent them the correct paperwork or they were only to charge me for 3 months. They will not give me my money back until the insurance pays them the money the insurance company owes them. So now I am out of my money until Apria Healthcare and the insurance company comes to an agreement. That's really great, the consumer is the person that is out, the money went to multi-million dollar corporations fight it out. Thanks for your help Apria Healthcare. They will never have another dime of my money.

The customer service was very poor. They were so quick to get me off of the phone and didn't even try to help solve a solution so that my daughter could get her oxygen delivery. Billing department was the same way. Very unsatisfied with their service and most definitely would not recommend them to anyone.

I try as early as May 2014 to order from Apria for CPAC replacement Equipment. Everybody I talked to say I need there or that from the doctor. Every time I would contact the Doctor and they would call me at the end of the day stating what every Apria ask for, and I told them it was Faxed to Apria. Come to all the B.S., finally they told me it was all good and this was in October 2014, they ask me for my insurance that I passed to them back in May and I told them it was all in good Standing.

Paid the bill 10/17/2014. Husband was called telling him we did not pay bill. I paid it online since it's so hard to get them on the phone. They insist it was not paid. I'm looking at it online paid exact amount in his name gave them the reference number. They still insist it is not paid. They're threatening us to take to collections, won't let me talk to manager, hung up on me yesterday. Insist I have to fax them my credit card statement where it shows it was paid. They won't mail or give me a complaint paper work. We have had nothing but trouble with this company. Ask group health to go to another company. Feel trapped. This is Abuse.

I have had a “very bad experience” with Apria Healthcare - whereas a person can never register a complaint; the company “Just puts you on hold”, then drops the call on purpose, and even at the local level they refer you to “Other Numbers”. I have been with them for a number of years and use a CPAP machine supplied by them, and I have (2) insurance companies Medicare & UFCW second, of which I make a CO-PAY monthly (Faithfully) as I Have a credit score in the 800's and don't want that to change, for obvious reasons.

I have been waiting since July for my CPAP machine. I've been going back and forth with Apria as they say they need more information. After the first time and everything was sent to them, I thought my order was being processed... Think again! Yesterday I received yet another call (each call takes a month to happen) and found out that my order had been cancelled due to the prescription being too old for Medicare to accept. WELL, IF YOU GOT YOUR STUFF TOGETHER AND DID WHAT YOU WERE SUPPOSED TO DO WHEN YOU WERE SUPPOSED TO DO IT, I WOULD HAVE MY CPAP AND EVERYTHING WOULD BE FINE! I'M TOTALLY DISGUSTED AND WILL BE GOING ELSEWHERE FOR MY CPAP! Thank you!

I have tried to call to check my order. I have waited on hold for over an hour more than once. I have tried to cancel my order to go to another company. No one has answered the phone. I have a script into a new company now. But can't get my supplies because my ordered was filled and shipped. I refused the order because of the principle of this whole matter. I am very unhappy with this company. I would not be in this mess if someone would of answered the phone to help me. Now I have to wait for Apria to get my package back refund money to bcbs and to my account before I can get my supplies for my cpap. I also have had problems with payments. When you get your machine they have you sign a paper stating how much money will come out of your account each month till the machine is paid off. When a new year comes they will take deductibles out of your account without telling you. So three months in a row my account bounded. When I called they said they could do that. I explained I only approved the amount we agreed on. So told me basically that did not matter.

RUN as fast as you can... WORST customer service ever! In the past three days have spent over 2 1/2 hours on hold! To make hold worse, every 30 seconds they you are informed your call will be answered "in a moment". Waiting on a delivery of a hospital bed for my father. No window of time given - "might have an emergent oxygen delivery" and therefore can't give any kind of idea. I am not asking for the world here... just more than sometime today. I have been waiting since 8am this morning. It is now 6:46pm and still no bed, no call, no nothing. I spent 75 plus minutes waiting on hold just to informed the bed would still be delivered "today". I said "when, midnight???" RUN, RUN, RUN... Don't use this company if you can possibly avoid it!!

I was a satisfied customer of PRAXAIR but since APRIA has taken over, the care and integrity of the service has tanked! I have a CPAP machine and oxygen concentrator in the bedroom and a portable I carry with me. The delivery men are great and very professional, however, the company overall is the pits. You are not allowed to talk to the local office and the phone system and customer care is a joke. I have put on hold for 30 minutes so that I may speak to someone who has no idea what I am calling for. Then after you have to explain who you are and what you need you are place on hold again while they text the local office with your information which they have already screwed up...THEY WILL NOT GIVE OUT THE LOCAL OFFICE NUMBER---EVER!

Apria required me to go online, once a month, to input my sleep apnea machine readings. At this time, a few of the sections of information I had to input was always my phone number and email address.

I am experiencing ongoing difficulties with this company. The local store tells me that they are too busy to upload important compliance issues to Medicare, as a result I cannot get any bills paid and so Apria is billing me. It is impossible to get any issue addressed by calling the main phone number (the only one available). I wait for 35-50 minutes before I get anyone in the department that I am waiting for, and then they simply tell me that they will leave a message for someone. Of course I never get a call back.

Apria bought out our previous medical supply company approx 3-4 yrs ago. It has been nothing but constant problems ever since. The most recent issue started with a bill we received last April. I am in the medical field and am pretty aware of billing practices so I was very suspicious of the bill. My Insurance company covers 100% of DME for respiratory issues and we had never received a bill in the 20+ yrs my husband has been on a C-Pap. I called HPHC. They assured me that the bill was Apria's error and that they would contact them to have them write the balance off. This happened two more times over the past six months until last week we received a bill for let's just say an "excessive amount". We called HPHC again and complained about the Harassment we had been receiving from Apria. My husband got on a conference call with HPHC and Apria and this time, 6 mos later Apria claims we signed a waiver stating that we would pay anything that HPHC didn't cover. We asked for a copy of this waiver, that we never remember signing 3 days ago and so far they can't provide a copy. I don't believe it exists after reading the above complaints.

I won't get into a long diatribe, but suffice it to say that I had to get a CPAP machine from these people and after 3 emails, multiple phone calls and over 2 months (!!!) I finally got it. No one talks with anyone in their company, so they never know what's going on. And I've sent a couple very angry, frustrated letters. Zero follow up. I've asked to be contacted by a manager. Zero follow up. I called asking for five minutes of technical assistance and was told I'd get a call back in 24-48 hours, which is unacceptable enough...but it's been 6 days....ZERO. Then I got a call from a perky woman at 7pm Thursday night who was just checking in on me. Had no idea I was waiting for a call. And gave me attitude that I shared even 5 seconds of frustration. I'm trying to get rid of my machine and go with someone else. They are THE WORST. This gives me no pleasure to write. Amazingly bad service in a day when customer service is so important. Ugh...

Their billing department is deficient in maintaining an accurate database. In 9 months time they seemingly have "lost" the needed information for autopay yet every month they take out their payment. Now they sent our account to collections.

I am a Kaiser Permanente member in California, a Medicare member, and a KP "Senior Advantage" member. I sleep study confirmed the need for a new sleep apnea machine to replace a very old unit which was not correctly adjusted as to flow, limits, ramping, etc. Here's the sequence of events:

For over one year, we have been attempting to get replacement CPAP supplies, after Medicare switched us from our usual (and responsible) durable goods supplier, to Apria. I am meticulous about following up on every healthcare request and instruction and have documented every phone call and contact. They have lied, manipulated and given us nothing but a run-around. This includes routed phone calls to multiple locations even when you call the main number. No one will give a straight answer and they blame the former contact with not following protocol. We are told the supplies will ship; they are never received and then there is a different excuse with every follow up call I make. MEDICARE... PLEASE DROP THIS SUBSTANDARD SUPPLIER! There is no excuse to be forced to inhale inherent bacteria in ancient machinery, even with daily cleaning. What is wrong? I have even offered to drive to a warehouse location and pick up equipment for cash. So frustrating with no acceptable solution in sight.

Order from my Doctor took many weeks to complete. Cannot talk directly to local representatives. Have to leave messages at a call center located in Portland Maine. Calls are seldom returned. Orders get lost. I have never seen such a poorly organized and poorly managed company. I told them to close my account and was sorry I ever tried to buy from them. Notified my Doctors to never ever refer a patient to them.

Yes they are that bad in service and billing. Don't use Apria Healthcare and DON'T DON'T DON'T give them a credit card! ! Apria "upgraded" the mask recommended by the doctor and fit it wrong anyway then told me how to turn the machine on/off and gave me INCORRECT INSTRUCTION ON CLEANING THE MACHINE AND SUPPLIES. Going with another company at re-supply time got proper instruction on how to effectively use and clean my equipment and supplies.

Each time my husband orders CPAP supplies a bill arrives shortly after the supplies. He calls the next day and pays over the phone. We've been doing this for 2 years now. We received a bill for $62 on Oct 14. It showed a past due bal. of 0 and a due date of Oct 24. The bal. was in the 30-60 day column. I called on Oct 15 to find out what it was for and they told me I don't owe Apria anything because it was forwarded to a collection agency on Oct 13! The bill was for supplies ordered in SEPT 2013 and allegedly had been pending with insurance until August 2014. My husband called them and paid another bill in August of this year and the $62 was not mentioned. We DID NOT get a bill in Sept. This Oct bill was the FIRST notification that we owed anything from last year. I don't think this practice is even legal. I would not recommend Apria healthcare to anyone based on my experience and also all the other reviews I've read about this pathetic business.

I have had my C-Pap machine from Apria for one year now and I still DO NOT own it and it continues to be a rental even though my first insurance company paid for it in full in the amount of $1,351.46 back in February 2014. That does not include the amount I was billed in charges of $198.98 over 10 months when my insurance has paid 100% in full since I had met my deductible. I currently have an additional $193.36 in dispute with my credit card company. (And how did they receive those payments? They make you provide a credit card or they will not leave the equipment with you. They make you sign an agreement 10 pages long on pink computer printout with faint ink and cannot read. I find out now that when I signed I agreed to be billed with no statements. So they can charge my account at any time for any amount with no accountability or statement of charges.)

This is the third day and night I have stayed home and waited for someone to come to check my concentrator. They haven't checked it for a long time. I made an appointment two weeks ago and no one showed up, made another appointment and someone called and left a message that they were changing it until today. It is now 9:25 p.m. and no one has shown up or even called to explain why. I have had to cancel very important things that I had planned. This company sent a really rude email when I had to change my Visa account. I always pay them on time. I would not recommend this company to anyone!

Absolutely not one person can give you a turnaround time on getting supplies... Paperwork has not been received from Doctor's office, then it has, but there is still something that has to be signed. Received supplies from them before but now something is wrong. Give some a job who will give you a straight answer. Plus I had to go back to my old supplier to get CPAP machine repaired. Medicare, give the business to a company who knows how to treat the consumer...

I am a Apria employee for over ten years now. When I joined Apria in 2003, it was a great company and was very proud to be a part of. Over the years I have seen not only Apria but just about all medical supply, companies go down hill on patient care. Apria has put in place some new procedures that takes away from care in the name of saving company money. I have seen so many patients suffer and receive bad care. I hope as a patient care tech, I could make up for this in the field. I cannot so I find myself ashamed, not proud of this company. I have called home for over ten years and I said it is not only Apria, the whole medical world in the U.S is in a lot of trouble and good people are the ones suffering, not the CEOs of these billion dollar companies - so for what is worth, am very sorry to all who has had to deal with this.

I have NEVER received a CPAP machine, from Apria. I asked for a copy of the delivery receipt. They sent some kind of a falsified report. It had my signature on the bottom. The phone number they had on the paper was not one I have had. I connect them many times and they still advise me, I have a CPAP by time in my home. I have contacted Humana Gold, my insurance company and reported this to them. I am at a loss as what to do. I am going to file a complaint thru my Humana Gold directly to the head office. I am very very upset about this. I sure hope you all can solve this issue.

I received my CPAP machine through Apria on 4/26/2013. My May and June rental of the machine was covered through my veterans insurance. On 7/1/13 I qualified for Medicare. Medicare was then my primary insurer with the VA as my back up. Apria said I changed insurers so my 13 month rental started over again 7/1. During the whole 15 months of my time with them I was continually harassed on the phone day and night threatening me with turning my account over for collections. I stupidly sent them a total of $150.00 I never even owed. I just got yet another call 2 days ago from a collection agency. They have turned my account over to 3 different collection agencies over the 15 month term of my rental. They have been paid in full by both Medicare and my VA insurance..

After changing insurance companies, and reviewing my unusually high credit card bills, I discovered that Apria had been taking 3 installments out of my account every month (w/o my consent)! Like another poor soul here, they just TOOK the money, and didn't give me any explanation. I told my bank, and they protected me, giving me much of the recent charges back.... When I settle with them (I'm trying to change companies now), I will not give them my routing # OR my credit card # (watch out, because they try to get people to "sign away" their credit card consent at the same time they "sign FOR" oxygen delivery)! Look at what you sign. I hadn't filled that part in, and I'm going to pay with cashiers check or money orders that they can't trace back to get more $$.

I have recently used these people for CPAP and supplies from my doctor, took them 2 months to get me the CPAP due to they said they didn't get the proper paperwork from the doctor's office and said they had to send someone to the doctor's office to get the paperwork. CPAP didn't come with a humidifier in which I was told I needed an rx for one from my Dr., in which I called and they send one in. I paid the copay on the 13th of Sept 2014. Was told it was going to be mailed.

My doctor prescribed CPAP equipment. I was given the choice of three (somewhat) local providers. They all had terrible reviews but I selected Apria Menlo Park as the least of the evils (I figured that they were close enough to my home so that if I had problems I could go there and pound on desks.) My doctor called in the prescription for my supplies and told me to contact them if they did not hear from me within a week. So I called this morning, explaining that I wanted to confirm their receipt of my prescription. They had not gotten it so I had the doctor's office resend. Several hours later, still nothing. (And yes, the doctor had sent it!) I finally faxed the prescription to them myself and called again.

Stay AWAY from this company. They don't bill timely or properly which resulted in insurance denials. Leaving my father with a balance that should have been covered by insurance. I should have checked the internet reviews and ran the other way prior to allowing the nursing home to use this company for my loved one.

I have called so many times to ask about my bill or to pay my bill and I have been on hold for 20 or 30 minutes. It took 8 months to get a charge from December 2013 that had been paid at the time of service and actually was over paid, resolved. When the doctor ordered a download of the machine and it was completed, an employee called a month later to tell us it was ordered. The doctor never receives the report from the download until we call several times to ask why. Then another time when I call the doctor to get the results of the download from the previous month I am told he never received a report. The doctor's office calls Apria and Apria says the SD card the patient mailed in had no information on it. So they mailed me a new card which I did get two weeks after I mailed the other one. But no explanation that the first card had been blank. The patient has a new mask that has a huge leak and needs something with a better fit but I'm not sure if they can help.

Poor follow thru. Long, long hold times on phone. No adherence to schedules promised. If Apria is a licensed business, their license should be revoked. Their shoddy timing of response and lack of honest attention could be very dangerous to a patient's health.

On August 31st Apria Healthcare went into my checking account and took out 887.14 leaving me with very little to live off of. I'm on disability. I have been calling the office since Sept 2nd trying to make them put it back. I was advised the money would be put back on the 23rd of September. It is now the 25th and no money..I still have not gotten my medication for the month. I have not paid lights or gas for this month and no food..What gives them the right to do this? Can anyone help me.

Well, my machine lasted almost 5 yrs. The heating element went out. When I called Apria to ask for repair they gave me two options. Wed or Fridays at 8am.....hey, if you have to work guess who else does? When I first signed up with them a medical professional pulled me aside and asked me if I was sure I wanted to stay with them. Not being familiar with any field of CPAP machines or the services I said "sure" then this person went on to say they call Apria "Crapria" and after 5 yrs I have to agree. I will be switching at my next doctor's appt next week. Why are they so lame?

I have been dealing with Apria for less than six months but have experienced extremely poor customer service. Even though I have spoken with some nice people I have had incompetent results. First when the initial appointment was made, when we got there, they did not have a cpap machine available. Yet the appointment was to Get a machine. Then the humidifier quit and had to get a replacement, had only had machine 3 months.

While everyone I spoke with Apria, was very friendly, they could not seem to get me the correct mask and headgear. Also, I am on oxygen and they have yet to send me the backpack carrying case to hold the tank. I never received the oxygen t-adapter to use with the sleep apnea machine. I spent 2 days on the phone with several reps, with wait times of over 30 minutes. When I finally asked to speak with a supervisor, I was told that no one was available to speak with me but would call me back. That was over a week ago and I still have not received a call. No one explained how to use the machine. I would never recommend Apria for any home health equipment or home health care as their service is totally unacceptable.

I've been attempting to do business with Apria for more than six years as a provider for my CPAP. Only one time has there been an agent who was polite, friendly and customer oriented. Today it took 3 phone calls and listening to a voice-recorded message umpteen times over more than 45 minutes to speak with a live representative who informed me my bill had been paid via insurance. I am currently seeking an alternative provider. Apria Palm Desert is NOT customer oriented.

informing me that they will issue a credit. Time will tell.

My husband was admitted to hospital and diagnosed Sept 4 with need for oxygen, at 2 L continuously. His discharge was based on receiving the oxygen the same day. Paperwork was faxed to Apria. Apria responded that delivery would be made that day to the hospital. He could be discharged with the oxygen. Time confirmed from Apria was 3:55 p.m. Sept 4. Four hours later, still no delivery after numerous phone calls from hospital staff to Apria. Five hours later, the hospital received confirmation that Apria would deliver the oxygen to our home. We waited until 1 am and still no delivery. Hospital the next morning to see if delivery was made and when told it was not, said they would call Apria. I guess hospital got the run around from them also. When I called, I was told that the prescription was not what they needed it to say, i.e., no hand written date, or NPI number.

I was discharged to go home on O2 because of the pain meds that I was on. When I was trying to leave the hospital the Apria rep. was just sitting in an office jaw jacking with some hospital employees for over an hour. Then after I get home and off my meds I called them to pick up the O2 saturation machine. Three weeks later, they still have not picked it up and their customer service is no help at all. When I have called them, they either can't find my account or put me on hold for over 20 min.

I have sleep apnea and my doctor referred me to Apria Healthcare. Their nearest office is not even in my hometown but about an hour away. They have you give them a credit card/debit card number. I was assured medicare/medicaid would cover all charges. Well medicare will not cover the o2 concentrator. I have received letters from medicare explaining why and saying I am not responsible for the charges. I have also received letters from Apria locations in 4 different states about needing a reevaluation for the o2 concentrator. Saw my doctor and they sent Apria the paperwork and set up the needed testing but every time I talk to Apria I get a different story, am kept on hold. When I told them to pick it up I am told I need to sign a paper saying I am going against doctor's orders. They try to talk you out of quitting with them. Just a terrible company to deal with and I do not understand my doctor referring me to them.

From this experience with this company. Back in February my CPAP machine broke. I called Apria. They were going to hook me up. Then the phone calls began. They needed a doctor's prescription. Once they got it, it wasn't detailed enough. My doctor's office sent that request at least 5 times. Then they needed the sleep study. My doctor obtained that, only to find out the prescription still wasn't exactly right. The problem with this is, Apria should have been communicating with the doctor rather than me relaying medical terms verbatim. Their staff is rude, hold times are unimaginable, and phone calls not returned. It took Apria 1 month to get this together.

Shady! My personal experience: boots-on-the-ground who deliver are great. Every single other experience was the worst I have ever experienced. Their billing techniques are tantamount to extortion. Instead of having any meaningful conversation, they just send you to collections and site "policy" that they cannot substantiate. Even after begrudgingly paying a bill I was certain was inaccurate - only because I didn't want my credit negatively affected -- the hag in the local office STILL sent it to collections. I suppose she was unhappy that I voiced some discomfort at trying to do over-the-counter business while her six-inch cleavage and breasts were exposed. I advise all potential customers to go elsewhere before you get the shaft.

This company appears to be concerned about one thing and one thing only. Money. We all understand that a business exists to make a profit. These folks go way overboard. They are good and kind when they are trying to get your business but they turn into green eyed monsters when you are not satisfied or if you try to leave them. They will try every trick they can to keep billing you for a service you don't want or no longer need. Run. Run fast. If you choose to not take heed to the reviews here you only have yourself to blame. This company has shown me who they are. I believe them.

I was told to bring my broken bipap machine to Apria. I called them to make an appointment and was told my machine was outdated. I was given a list of things they would need, (copy of my original sleep study and script from my doctor ordering me a new machine). I complied with all. (This was last year.) I went to Apria in Plainview and was told I would get a new machine with NO CO-PAY and NO out of pocket expense at all. Once I got the machine (after the first order of the wrong one), Apria started billing me all kinds of ludicrous amounts. $864.97, 149.97, 74.93...... unbelievable. Over and over again I have called them to straighten out this mess. TO NO AVAIL!!! They leave you on hold. They promised that Manager would call me back. Never did! omg. This is the worst company ever! I had to get Empire involved to straighten this out. And even now, they have sent my bills to collection. I have no choice but to report them to Better Business Bureau. I will report Apria and West Management who is the collection company!

They entered incorrect information regarding EOMB forms from my insurance carrier. Their employees seem to be unable to correct the problem. Even my insurance carrier is arguing with supervisors and cannot resolve. Apria has now sent these charges to a collection agency which will affect my credit rating. Obviously I will have to get my medical equipment elsewhere, despite being a customer for over 10 years. Also the charges are not even consistent with my charges over the last 10 years for the same equipment, but they do not admitted that they are in error.

I work for the State Dept. of Health. I do have contact with many aged and disabled clients. Apria Healthcare can NOT get their billing straight when a client has both Medicaid and Medicare. Apria is not allowed to back bill the client for what Medicare, as primary, does not pay when the client has Medicaid as secondary. I have had to turn this case over to Managed Healthcare within the State multiple times. They in turn call Apria again, someone finally understands and stops billing - for now. But Apria continually bills the client, even after every new individual on the Apria phone claims to finally understand they CAN'T - IT'S ILLEGAL bill the client. Now this particular client is being sent to collections for a bill he does not owe. HORRIBLE customer service; 0 billing accuracy ability on this case. If Apria ruins his credit, he is entitled to seek legal recourse against Apria. Very poor service.

I am very concern regarding Apria's legibility and working ethics when it comes to explain the customer what does the insurance covers. I had several complaints from patients who dealt with this company, but It was until I personally experience an unacceptable issue, I realized their practices are not ethical. As an office administrator, I do NOT recommend this company.

I have received supplies for my CPAP for about 11 years from Apria and was basically satisfied with their service until I received a new CPAP machine from them. The machine was far more helpful than my old one, BUT when I tried to place orders with them for filters for my new machine, after my first request, I received nothing. The second time I received filters for my old machine. Since they were larger, I cut them down to fit my new machine. After I tried again to order both the white and black filters, they sent a correct black reusable one, but no white non-reusable ones. Then I called again, ran through verifying all my information for the second time and gave even them the serial number of my new machine and asked for new filters.

This company has sent my husband the wrong size cpap supplies multiple times even after his complaints that they do not fit and he has lost so much sleep! They never call back and their service is terrible!

First, I waited 20 minutes on the phone (in my experience with your company, a short wait) while being told at least 40 times that “assistance is just a moment away”. mo•ment / noun : a very short period of time. When someone finally answered, I was told that they do not prorate payments even though when I called to have the machine returned I specifically asked the question and was told that they would - and was told the same thing again when it was picked up. I was trying to explain that to her when I was hung up on! I called back and waited another 20 minutes.

RESEARCH YOUR OPTIONS BEFORE USING THIS COMPANY. FIRST, Apria said they did not get the original fax from my doctor (My doctor's office is awesome and is always on top of everything I need from them). My doctor refaxed the information. SECOND, two weeks later Apria calls my home and asked my 13 if they could leave a message. It was a very long message (that I could not make sense of). NOT appropriate to do this. THIRD, I called Apria and they wanted me to notify my doctor about some information needed. Me? Really? Isn't this their job?

This has happened twice in the last six months. This time when I called to followup, the call center person said a note had been taken in the computer system, but no order had been issued to work on my problem. I'm going elsewhere. A call center manager is not doing their job. And patients with real needs aren't being served.

My mother received a CPAP machine from Apria in 2005 and has had service since. We need to update the mask, reservoir and tubing. The physician wrote a prescription for this weeks ago. Then Apria started calling my hard of hearing 92 year old mother to tell her that she needed to send in her original sleep study, done in 2005 in another state by a now-retired physician. I have been on the phone with 8 different Apria customer service reps. All are very kind, none are effective. A few tell me very quietly that I can get these materials at cpap.com.

I tried to place the order on July 22, took two phone calls with wait time exceeding 2.5 hours... then took them 8 calendar days to process the order. I was corrected that they don't include weekends. How convenient for them. HOWEVER, while I was waiting for them to enjoy their weekend I had to try to keep taping and gluing a broken face mask for my CPAP machine.

I just quit Apria last night and it is such a relief! Over the years I have been dealing with them there have been numerous issues with their billing, not getting back to me, not sending items, sending the wrong item that didn't fit my machine and then saying what they sent was fine (ha!) and on and on. Apria called me yesterday about a new prescription while I was driving home from work. My cell phone hit dead air but not before they asked for my model number--like I can check that while driving in the car (LOL) and told me I would need a credit card to "secure" the order. This seemed suspicious. Anyway, they called back at 9 PM. Hello, some of us have to get up in early the morning. When I refused to give Apria a credit card number (I was perfectly willing to send a check or go by the office with cash) the woman told me that "my insurance required them to have a credit card number on file." I don't believe this. I've have the same insurance for the last 3 years. I told the person I'd be doing my business elsewhere and hung up. Problems that other people are having make my issue look pretty small but it is clear that this is a dishonest company that should be investigated. Goodbye Apria. I am now with Keene Medical.

My insurance covers a breast pump at 100%, no copay, no patient out of pocket. Jennie, the Apria employee who processed the order for the pump, made a mistake, caught it, then advised it was fixed. I picked up the pump trusting that everything was okay, but a month later they billed me on July 7. The bill didn't show my insurance information, so I called them to correct it, but they refused to fix it. I spoke with Belinda from Apria's billing department said that she hopes Citrix, the company who processes their claims, ends up "eating" the cost, which is obviously very unprofessional. I don't know what the relationship is between these companies, but I only expect them to do their jobs correctly and collect the money from my insurance rather than making it my problem, and I'm sure this will hurt my credit if I don't pay them.

A bill for a TENS unit never received over six MONTHS ago? Telephone calls get me passed around to over EIGHT people in a revolving door to nowhere. See you all in court CRAPIA!

Terrible customer service. Impossible to reach local office. Driver was 2 1/2 hrs late. He didn't have the right equipment, he didn't take time to explain anything & was out the door in less than 20 minutes. But every time I called, I was transferred at least 3 times & every call lasted a minimum of 30 minutes. After 10 days of putting up with it, I called my dr & requested to switch to Lincare. I called Apria to come pick up their equipment & the lady on the phone said they will be at my house tomorrow, by 9 p.m. SERIOUSLY.... 12 hr window. Ugh. I suggested they call first. Rest assured, I will be sure the driver signs the paperwork stating he picked up all the equipment he dropped off. Just in case they try to charge me or my insurance. Terrible experience. I can't put an order number on the page because, after searching the paperwork, I can't find it. Go figure.

On Feb. 1st my insurance changed to UNH and I was assigned to Apria for CPAP needs. I need a new pillow which fits into the mask every month. Each time I have tried to order this simple supply, I have been on hold for up to 25 min. After trying several times, I did reach a representative who took my order. I didn't receive my order after 2 weeks, so I called again. Same routine of waiting, waiting and more waiting on hold. Eventually I did reach a representative who told me that my order had never been processed. I asked if there was another way to order supplies other by telephone. She told me no. There is no way you can leave a message for someone to call you back. You just have to keep calling and waiting until you get someone. I called my insurance company to explain my situation and they gave me the name of another supplier. Apria has the very worst customer service I have ever encountered with any company in my 70 years on this earth.

I use a CPAP machine for my sleep apnea condition. This machine and the recurring supplies are fully covered by Medicare and my supplemental insurance. The CPAP machine was supplied on March 24, 2014, by Apria Healthcare, LLC located at 26220 Enterprise Court, Lake Forest, CA 92630. I had to sign a contract with Apria Healthcare stating that I would be responsible for paying any unreimbursed equipment that they provide me during the one year of rental before I own the machine. As part of this agreement I had to supply them with a credit card to cover these costs.

I did not find out until today that I could not buy the concentrator that myself and United Healthcare/Medicare have been paying for the past 28 months. This was a used machine with over 20,000 hrs when it was delivered 28 months ago. The machine works fine and Apria has come out 2 times and checked the machine for O2 output. However, they have never cleaned or changed filters.

I purchased a rollator from Apria. It was inferior. I had two bad falls. The last one ended in a broken leg. When trying to return it they refused. I cannot get group health to write me a new RX until they do. Am being forced into letting the legal system.

I had an issue with Apria taking money directly out of my checking account. I went to my local branch where I was issued my CPAP and was told how sorry they were and that a check would be issued immediately. After 3 weeks and no check I went back to that same branch. This time I was told they could not do anything and gave me an 866 number to call. I called the number. After 45 minutes on "hold" someone finally answered the call. This gentleman informed me that my deductible had not been met and that's why you took the money out of my account.

I should have observed the red flag when I had my first contact with Apria. It took 3 contacts with at least 15-minute hold times to even make the first appointment. At each juncture I had to repeat all of my ID - name, address, birth date, phone, etc, etc. Upon arrival at the branch office, the lights in the office were not on - the staff member told me "I could turn them on or sit in the dark, whichever I preferred". How unprofessional. The therapist took me into a room that looked like a storage room - boxes and supplies everywhere, even on the table where we were sitting to determine the equipment. Unfortunately I had a problem with the nosepiece within the first week, so the process of calling the customer service line began again - all the ID info, several times to each person, placed on hold for over 15 minutes listening to music that kept skipping, and finally hanging up and trying later. It took 3 contacts after 3 15-minute hold times at different times of the day to make another appointment. My next call is to switch to a competitor.

I am the primary care giver to my elderly parents. A few weeks ago "Jan" from Apria called my parents' home to tell us about how my dad could get his nebulizer medication, COVERED AT 100%. I didn't believe it, so I asked Jan not to send anything until we were in touch again. Next day or two, medicine showed up. THE WRONG MEDICINE... I called Jan. Told her about A) that we got a delivery even though I SPECIFICALLY ASKED THAT NOTHING BE DONE UNTIL SHE AND I SPOKE AGAIN (she conceded that point), and B) that the wrong medicine was sent. Again, I asked her and SHE CONFIRMED THAT THE MEDS WERE COVERED AT 100%. So, I ok'd the shipment of the correct medicine.

Several of the reasons why I dropped Apria: 1. Apria quoted around $250 to send out my malfunctioning c-pap machine for repair. I found another local medical equipment supplier who returned it to the manufacturer for repair at no charge to me. 2. Apria was going to charge $45 a month to loan me a c-pap machine while mine was being repaired. The other company loaned me one at no charge. 3. Twice in the seven years I've used Apria they've gotten my medical records mixed up with another patient. I do have a somewhat common name, but still . . . 4. Once they started billing me for services covered by insurance and it took several contacts before they were able to correct their records and procedures. 5. Once they misplaced my records, insisting I’d never done business with them, and it took some time and a few phone conversations before they were able to find them.

First, you cannot contact an Apria site directly. You go through multiple levels of "customer service" people. I had a simple question about my CPAP machine, which I had before I had to go to Apria. Because I did not get this machine there, I have to go through several levels to get a simple question answered. This time the call was disconnected three times while on hold. The customer service representative could not get anyone at the branch to answer the phone. When she did get someone, she got his voicemail. He was supposed to call me back. Are you kidding? Never did hear and had to go back through all of it again. Every contact with them is like this. I dread the day I have some kind of emergency as I have no confidence that I will be able to get through to anyone for help.

She set my BiPAP on CPAP mode last July after my nasal reconstruction. I have had 3 sleep studies and they all say I need to be on BiPAP therapy. I had severe sleep apnea until my reconstruction-- then it was moderate. The Apria RT set me on the wrong mode-- did not follow the prescription by the Pulmonologist. She was rude and did not return my calls for a new BiPAP after surgery-- and finally came through when my HMO got involved. Isn't this negligence? Isn't this actionable? I have had a lot of health issues this year, when I rethought I would improve.

I hate repeating what all the other reviews say but the individuals that work here truly do not care one bit about you or their work. What's most unfortunate is that the nature of their work truly affects people in the worst possible way at the worst possible time. I cannot even talk about how much this company has unapologetically hurt my family’s health. Find any way out of working with them that you can. It should be a crime employing these individuals to handle matters concerning any person's health.

BEWARE OF APRIA, HORRIBLE COMPANY STAY AWAY OR YOU WILL BE SORRY! I have been a COPD patient for years and until recently was using Bensons for my CPAP machine. In March of 2014, I was released from the hospital due to a breathing emergency and was recommended to switch to a BIPAP machine and Apria was recommended by the Hospital. Having Medicare and Blue Cross as a secondary insurance, I felt no problem but was surprised that APRIA required a credit card in advance. I was told not to worry; it was being used to force compliance with Doctor follow up per Medicare procedures after the machine was delivered. I had no problem with this in as much as I planned to follow up and did. Same thing I had to do with the CPAP machine, but no credit card was required by Bensons.

My company changed insurance carriers on April 1, 2013. Apria billed the old insurance company for April 18th date of service for sleep machine. It was refused. Instead of correctly billing, Apria billed me. I was attempting to get everyone involved on the same page when Apria turned it over to a Debt Collection Agency... New insurance company advised me not to pay it as they have never been billed and I have no way to collect from the insurance company. New insurance wants APRIA to bill them for April service with proof of timely filing. Apria did not bill that month correctly yet continues to bill correctly every month since then. I just offered to pay the collector what my current insurance company would have paid with correct billing and is currently paying each month but collector refused. Agency want the higher amount that was billed incorrectly. No one to talk to at Apria that knows what is going on. Now this will end up on my credit report through no fault of my own. Appears it may be offshore billing, difficult to understand on the phone. This will be a bump on my credit report through no fault of my own.

**WARNING DO NOT GET INVOLVED WITH APRIA** Purchase your equipment without getting your insurance involved unless they pay 100%. I made a huge mistake by going into a rental contract with Apria through my Health Insurance. They told me I'd have a one time payment of 320.00 and then $5.00 per month. The contract has those figures on it plus it stated my ANNUAL deductible was 59.00. When I'm told an ANNUAL deductible I expect to be charged that amount ONCE A YEAR. They have been charging me 59.00 + $5.00 every month this "annual" deductible.

I'm 62 and working full time. I have insurance through my employer, along with a Flexible Spending Account that I contribute to. My insurance company pays Apria the contracted amount for an oxygen concentrator, less my co-pay amount. My Flexible Spending Account then sends Apria the payment that covers the co-pay. I have receipts showing these transactions.

I missed my scheduled day for refilling my oxygen tank. Tried calling the number on 3 different times all with the same results---wait times over 30 minutes and still no one to answer. The number was supposedly the only number to schedule oxygen delivery. I called customer service to complain and was told yes, that was the only number that can be called to refill your tank. I was also told this was national call line and they are busy. Busy my back side, they don't want to take your call, they constantly break in the waiting call for a voice recorder that says leave a message. Right, they can't and won't answer their phones but want you to leave a message.

I am a 65 year old woman with CHF, Cardiologist prescribed a CPAP for me. Unfortunately Apria uses medicare but is the worst company in the medical equipment business. They lie and never get what you need, rude too. Beware of using them!!

A different CPAP supply outfit was dropped by Medicare, never told me and never sent replacement water chamber equipment. Apria was contacted and asked what info they needed from my doctor in order to send me the CPAP equipment.. (not the machine, had that already, but needed the water chamber/tubing etc.). They stalled with piecemeal info they wanted my doctor to fax..... took two months doing this, different little operators were rude and nasty on the phone. Because of the stress, I had a diverticulitis attack, sleep disturbances increased to insomnia. They gave my doctor the wrong fax number. The info was faxed three times and didn't go through. I had a different fax number from two months previously, my doctor used the number I gave and faxed the info and it went through. (I have had my doctor for many years and my doctor has always been exceptionally responsible and responsive.)

I have had my CPAP for several yrs. The first few years, I was with BCBS. Then my company changed to Aetna and I had to order my supplies from Apria. They ask for my debit card number to order my supplies when needed. The first yr that is what occurred. The second yr, my machine broke. I took it to Apria. They said it could not be repaired. They would supply me with another one and my insurance would cover the cost of the machine. I took the machine home and then saw that they had began drafting my bank account for $50.00 a month. I called and was told this was to cover the machine and any repairs. I was never told of us and now I need my machine to breathe at night and have no way out!

I have had Apria for 3 weeks, during that period I have had to replace their oxygen equipment 3 times. I am unable to reach the local office after 5pm and on weekends. I have identified the problem with the equipment but the delivery guy won't listen. They replaced my oxygen concentrator yesterday, which was unnecessary as I advised them that the compressor was the problem and again it is taking 6-7 hours to recharge a oxygen cylinder. Unfortunately, my insurance company only uses Apria.

This must be a training issue. The customer service department(s) don't seem to talk with one another and don't have access to customer information when I called up. I had to repeat myself 4 times to 4 different people try to get a simple oxygen replacement. At the end they said they still couldn't come out until the next day! I have been calling every day to try to get help - today was my latest attempt. They don't regard oxygen replacement as an emergency - one person said! Are you kidding me? I am going the morning to talk with a manager. ONE hell of a way to treat a veteran! I will also be calling the VA.

I received an order for tubing for my CPAP that was defective (have a slit/crack) in late April 2014. I called Apria to let them know on May 16, 2014 because I started to use the new tubing on May 15, 2014, and the lady stated she would send a replacement via UPS. Here it is, May 22, 2014 and the replacement tubing has not arrived. I even called Apria on May 20 to inquire about the order and they stated it was on its way. I called again on May 22, and the order was never processed. Not the first time I have had problems with this company, but it doesn't surprise me because their customer service SUCKS!!!!!!!!

At 70 years old, I thought I had seen the worst of the worst customer service... wrong! Along come Apria Health whatever. I need a new company for my C-Pap supplies. My Dr sent my information to Apria here in Ohio. After 3 weeks, I had not heard a word. I called them to find out when I would be contacted. After being on hold for 42 minutes, a person told me I would have to verify my Medicare from another desk. Bang. Back on hold for 23 minutes. Another person pick up the phone and asked what I wanted!!!! Clueless as to why I called. I explained everything and asked why no one called me. She said she had no idea. I asked who does have an idea. She stated, "No one around here has an idea." Enough. I told them to take a hike and I was going to give my hard-earned money to a company who gave a darn about their customers. She chuckled and wished me good luck.

Anytime I need to order supplies, the initial phone answer automatically puts me on hold for a VERY LONG TIME. The shortest time I've been on hold was ~1/2 hour. One time, the wait time was started and I wanted to see just how long the hold would be so I carried the phone with me in my shirt pocket. I actually had time to mow my entire lawn (~10,500 sq. ft.) with a push mower, come back into the house refreshed myself & ice tea and was beginning to make a sandwich before someone came on the line to help me. I mean REALLY? Is the queue really that long - or is management trying to save money by understaffing?

The Apria Healthcare system billing is totally dysfunctional and inconsistent, my current bill (for May) list a charge of 77.57 for a date of service of Jan. 2014. I have tried calling and I am put on hold for 20 minutes and then disconnected. This has happened 3 previous times, they just raised my co-payment form 11.64 to 15.25 without any explanation. Can anyone recommend an honest and reliable company that I can switch to?

Contacted them on Wed. They stated the order was incomplete. Had the doctor fax it over. Then they said their fax numbers changed. Had the doctor faxed it to 800 number. Then they said it would be delivered at 9 that night. Thursday night. No oxygen. Then Friday morning. Then night. Then they told me that oxygen order was incomplete. Had the after hours doctor faxed it over. Call again. Jessica would take the information, put you on hold then disconnect you. Going to contact insurance company and lodge a complaint then the BBB.

My husband is a brand new client of yours as of Wednesday, May 7th, 2014. There were numerous mishaps trying to establish an appointment from the previous Thursday up until Wednesday when a representative of yours did finally manage to call to set a time. While speaking to your associate, I was informed that our portion we'd be responsible for after insurance was 30% and that amounted to $278.35. At that time I was told you accept credit cards and I asked if I could make payments on the balance that would be due and I was told yes by your representative while on the phone (at 2:30-2:45pm) making the appointment for 5:30 that night in CO for Mr. **.

Two weeks ago I call to check if my information RX from my doctor had been received by Apria, and it was. I was told that a respiratory therapist would be calling me to set up an appointment for my new cpap. Well, the call never happened, when I called back after two weeks, I was then informed that an "order" had not been written up on me, which was the fault of Apria, the person with whom I spoke said it would be in the system and unknown to me it needed "AN ORDER" which she did not write up.

Contact the insurance commissioner, if Apria is not doing as the contract states. Then the commissioner needs to do something. Apria is the worst of all contract companies!

I have ordered CPAP supplies from Apria since 2010. I have not receive a single order filled correctly or in a timely fashion. I have been incorrectly billed three times for the same item since January 2014. My Medicare plan was not billed (according to Medicare rep) for payment properly by Apria so the claim for 1/2 my order was rejected and therefore, not submitted to my secondary insurance carrier. Two calls to Apria and the matter is now resolved with no one paying the requested amount. It took repeated calls to Apria; they would put me on hold for 15-20 minutes each time and then hung up on me twice. They are absolutely impossible to deal with. No one seems to know what is going on when you do reach someone. On my last two orders, I had to call twice for refills of supplies after placing the original order. If you can find another supplier, do it. Apria is confused for billing and customer service in general is totally lacking.

I have always had disconnects with Apria in ordering oxygen equipment but solved that by providing them with their own Item No's to assure we get the correct cannulas, etc. But today, 4/28/14 I got a new twist from Apria. Now I have to call a different number 855-260-8808 for ordering oxygen while the number I initially called took the other order. They said this was an improvement????? I called the other number, was placed on hold for 4-5 minutes and then received a recording we can't take your call at this time and was disconnected. I called back with the same response but this time reached a recording to leave name and call back and they would get right back to me. They didn't. Complained to the first contacts manager who placed the oxygen order for me but said the other office would have to contact me for delivery time. Why couldn't they have done this initially?

My husband Paul has been seriously hospitalized several times. The first time was for stroke and broken hip. To bring him home, I had to rent wheel and bed with trapeze. They were to deliver when we got home at 3 pm, did not deliver till 8:30 pm. It was very late by the time set up was completed. The trapeze fell on my husband. I was told that there was a one-time payment but began receiving bills per month which I paid. The rental was less like $17 for the wheel chair and $20+ for the bed.

APRIA HEALTHCARE is yet another incompetent operation feeding at the healthcare trough. Apria contracts with my health coverage provider, EMBLEM/HIP, to deliver oxygen and like respiration-related equipment. My physician ordered the equipment; Apria finally got 'round to processing the order. I got a call, "the machine is on the way. It'll be delivered tonight". For lots of reasons, we turn in early around here, and it's a complex process involving putting a bunch of birds to bed. By 8PM, we're dark. So "Please leave it at the front desk."

I have had the same pathetic service and billing issues as those mentioned. Although here in South Bend, IN they decided to limit O2 to deliver every two months and only 24 canister were allowed. They made me pick up any additional O2 needed, 24 container driven across town 45 mins then had to sign a waiver releasing them from liability as O2 is dangerous to transport in a personal vehicle. Service was far from patient oriented, it is profit driven. Medicare cut the benefit, they cut delivery. When you call you do not necessarily get a person. If you do they hang up or put you on forever hold, give you a wrong number to call or transfer you to the wrong department.

I was released from the hospital today after 4 days in ICU. My doctor told me she faxed my order of oxygen to Apria just call them. That was at noon, it's now 11pm. After 5 calls all with all different stories, one hang up, no oxygen. I hope I make it thru the night without breathing.

On 3/5 you delivered an oxygen concentrator and 2 large tanks to my 90 YEAR OLD mother that requires her to fill her own tanks. Did I mention that she's 90? Not only that, but the "portable" tanks weigh approx. 8.5 lbs and she can hardly lift them, let alone put them on top the machine to fill them. Then, the first time we used one, at 3L which is prescribed by her doctor, the tank ran out in 1 hour (full fill confirmed by regulator). I'm not really sure how we're supposed to go anywhere if I have to take numerous tanks, run out to the car every time one empties, hook the new one up, then run back to wherever I had to leave my mother, instead of wheeling her back to the car with me.

I made an agreement with one of their billing agents to make payments monthly on my account. I never missed a payment or have been late or delinquent at any time. Apria Healthcare sent my account to a collection agency due to their computer system. Since that time I have paid my account in full and will never do business with Apria Healthcare again.

This company is a Nightmare when it comes to billing your insurance. I have Medicare as my primary and also a secondary insurance. I was sent to Apria healthcare after I was diagnosed with Sleep apnea for a CPAP machine & Supplies for the machine. I was asked for a Major credit card upfront for a kind of security deposit. I was okay with this at the time. Now they have a habit of billing Medicare without giving all the information required to the insurance company and I have had a few claims denied for that reason, then Apria health care turns around and charges the credit card on file.

To just be honest with everyone, Apria Healthcare sucks! They say you owe more than you owe them, and when you dispute the bill they beat around the bush and want to set you up on a payment plan and say you have a certain amount of time to pay it off or you'll be turned over to collections. Always seems to be a foreigner that contacts you that you can't understand. When you ask for someone that speaks better English you end up with someone who speaks just as bad or worse. Just from experience, purchase your medical supplies and equipment elsewhere. I could go on and on about my bad experiences with this company! POOR CUSTOMER SERVICE on the billing side!

I have C.O.P.D. and have to have O2. When I first got sick my Dr. put me on liquid O2 and I have had no problems with it or the service I got from the other company that I had service with. Till last year when the changes in Medicare made it too hard for them to supply me and others because of cost. Anyway I had to change to another company, Apria Healthcare. Since then Apria has given nothing but poor service in the way they talk to you on the phone. They didn't want to set me up with liquid oxygen which is what my Dr started me on so that is what they had to give me. They keep trying to switch me to oxygen gas containers. They always gave us trouble with the delivery dates and switch them around which is the reason I had to leave them and go back to the other company which I now have to pay for out of my pocket because it doesn't take any insurance or medicare now.

I just encountered yet another avoidable sample of 'Apria' poor service. I recently reacquired a CPAP machine (20 days ago) and was told more than once if I have any problems within 30 days to come back and "we'll work to find you a solution". Well as it turns out I have a big leak problem. So last Thursday, I phoned for an appointment, was put through to a voice mail. Six days later, I get a call and am told no problem as promised I can come in and fix it.

My husband was told when he rented the CPAP machine that he would own it after 12 months. I called Apria customer service, "Shanell", who had an attitude from the beginning of our conversation. She told me that the machine would never be owned and would have to continue renting it as long as we owned it. They bill out, get this, $874 a month for the machine, which according to "Shanell" no one ever pays. What a bunch of crap. Do not rent from these rip offs. The worst customer service I have every experienced with a business. RUDE, RUDE RUDE. Shame on you Shanell.

My husband has been waiting for 5 months to get a sleep mask. We call them every week. The sleep Dr. calls them daily. We are getting the same run around. They say we are all qualified yet they do not send the mask. What is the problem? His 9 month old mask is rotting away. This is the Baltimore office of Apria.

My Blue Shield of California insurance asked me to go through them for an equipment rental. I was told when I picked it up (they didn't even bother delivering it, and told me I had to come get it) that if I rented it for 12 months it would be mine to keep. 10 months later, my insurance changed to Blue Cross/Blue Shield. I called to update my insurance and at that time they did not inform me the insurance did not cover the rental. In fact, 2 months later, I received a bill for $200 saying I was past due! I called my insurance and they did not cover the rental.

One of our loyal patients who was originally with Lincare, was switched to Apria without our (ordering physician) knowledge. This patient is receiving oxygen through a NIH supported research (LOTT study). Patients in LOTT are not to be billed directly and are not responsible for any bills, they sign a consent form to that effect. Apria kept billing, after multiple conversations with the person in charge at the Columbus branch (Lisa **).