Apria Healthcare Reviews

My husband got a new CPAP machine from Apria 16 months ago. Besides the fact that he hates the machine and can't exchange it, there are multiple billing issues with Apria. I have worked in health care for almost 30 years, so I am familiar with billing issues. This company is either the most incompetent company I have ever dealt with or the most unethical in its billing practices. We were told there would be a monthly rental, so we set up our flex card to make the payments. We never received any statements or knew what had been charged on the card. We started receiving denials from my husband's insurance company, indicating they were requesting more information. Basically they wanted a copy of the sleep study results attached with each billing.

I get CPAP supplies through Apria. Besides the fact that I don't ever seem to be able to get all the correct supplies, Apria is the ONLY medical provider whose billing does not ever match my Explanation of Benefits from my insurance. Apria always pads the bill a little bit, most recently by $3.31. Not enough to sit on the phone and fight over it, which is probably how they want it. Plus, the people just don't really seem to care. Would rather do business with anybody else, but this is the provider in my insurance network so I'm stuck. If you have a choice... go elsewhere.

Ordered a walker after leaving skill nursing facility. Apria delivered it and billed my insurance and sent me a bill for my co-pay ($15.77). I promptly paid the $15.77. Now one year later I get another bill for $15.77. I check and verified that I paid $15.77 via check and that Apria cashed the check. I provided all of this proof to Apria but can't resolve this with issue with them. Now they have sent my account to collections. Not sure what else I can do other than double paying.

I have been waiting since March for a nebulizer ordered by my doctor. Every time I spoke to Apria they said they still needed paperwork from my doctor. Every time my doctor faxed it, I was then told they never received any fax or it was the wrong form even though they faxed what Apria said they needed. It is now August and I still have no nebulizer. Today I receive a call from Jaimie from Apria telling me that as of July 1st Apria no longer accepts my insurance. That's pretty funny because I have Medicare. I think it's real nice that they do this to a patient who needs the nebulizer to breath properly. The thing that made me get mad is being lied to. I am not stupid people. I know they accept Medicare. If they don't, they are an even worse company than I have thought for the past 5 months while I was trying to get equipment to breath.

These people will make you promises when you are signing up for their services but after that it is good luck if you can get in touch with them when you need even a simple question answered. My account rep was a woman named Bev and she was initially came to my house (I live only 1 mile from them) to set up my BiPap machine but she was missing some parts to it. She promised it would be brought to me in a few days. After calling her at the number she gave me (it was an answering machine) for almost a month I still had not had the courtesy of even a simple phone call. I then called the main office in another state and was told they would send me my part as promised by Bev. That night she was at my house. They sent me a part I did not need or worked with my machine. Finally after many calls and then threats they said they had my part in the local facility and that Bev would bring it to my house in a few days.

I have called every week in the month of July. Each week they tell me "Your supplies will be there in 2 days." Well now it's been well over a month and I’ve never seen any supplies. Will not be paying my monthly rental fee. That's for sure. Picked up my machine on April 4th. Never received any supplies as of now. Now they call me on August 3rd and proceeded to tell me that my insurance hasn't okayed my stuff. I called back today August 4th and the lady tells me, "Oh you were supposed to have a 3 month check up to make sure everything was working fine to get your supplies."

I called to report that I had received my order on Aug 1, 2016. Today, August 2, 2016 I received another order with the same supplies I had received AUGUST 1, 2016. The lady that answered the phone had an accent I had a great deal of trouble understanding. After several attempts of asking the lady to repeat what she had just said, I asked if there was anyone there that spoke American English. She again said something I did not understand, so I asked for someone who spoke American English and she hung up.

Love my O2 Concentrator and have had good experience with the service of the machine, but the call in service center is terrible. They did not contact me when my credit card was compromised in June 2016 but did send me bi-monthly notices that my account was overdue. I called in a payment in July 2016 for 2 months which they posted. They never updated my account online so I called in w/ the new credit card for auto payments and they charged my card twice for 3 months service. Total cost for 3 months of service (May, June, July 2017) is now paid for with 7 months of payments. Their online statement do not reflect payments for at least 3-4 weeks and so I continue to get calls/online notes my accounts are overdue. Someone needs to look into their accounting and just billing systems especially for those of us using Flex Spending accounts that have to reflect correct billing and the most up to date information.

I wish I'd seen these reviews before I put in my order with them. I am a physically disabled man and in the process of moving into a facility. These people were suppose to provide my hospital bed. I put in a full month in advance, I've called them every week and was told its "processing." Finally this last week before I moved, I keep calling and it gets "escalated". It's been escalated five times already each with promises of a call back to resolve this and never once have I gotten a call back. I've explained the situation to them time and time again and nothing but promises of a call back. Now I'm not going to have any place to sleep thanks to these people, truly the worst company, considering how important the things they provide are. I'm honestly surprised no one has ended up dead thanks to their horrible service. I'd be terrified if I needed breathing equipment from them.

It took me 8 weeks to receive a portable concentrator cart. The delivery person told me he forgot it. After two weeks I started calling multiple 800 numbers requesting a cart. Several people told me "they don't have carts". This was a surprise to me because I had a cart, but it broke. The people answering the phones are rude and when I wanted a supervisor they hung up on me! Apria does not seem to care for the patients and I wonder what they would do without them!

Apria has the worst customer service and service. My mother was traveling and we ordered a portable Oxygen concentration. Apria said I had to put a down payment on the rental. Apria immediately took the entire amount on my credit card. I've been calling for a month trying to make arrangements to pick up the machine. I was told Apria was going to call me to make an appointment. They NEVER called but they took my money.

After reading other reviews, it appears my experience with Apria is very similar. It would appear their call center has been outsourced based on the accents of everyone to whom I spoke, and the staff are totally inconsistent on what is being communicated. I have an adult disabled son who would be unable to negotiate the steps in order to get new CPAP supplies. It was difficult enough for an experienced RN to get to the bottom of what we needed. I was told his SD card should be mailed in. Then, I was told those are not mailed in. I was given a toll-free number to call (which happened to be the exact number I called to speak to them, then was disconnected in the process).

I am tired of fighting with this company whose customer support seems to be in India and does not know the difference between primary insurance and secondary insurance especially when it is a government-based insurance assistance program. They refuse to submit co-pay bill from primary insurance to government assistance program, but threaten to turn you over for collection if you don't pay. I suggest to everyone to report them not only on here but to the FTC, Insurance Examiners AND Medicare CMS to have them banned as a supplier until they can correctly bill insurance and have better customer support.

My mom has a tracheotomy and recently the medical group she goes to switched to Apria Healthcare and she has had nothing but problems over and over. Every time it comes to ordering her supplies she gets hung up on over and over. When she does get someone and leaves a message for the person she needs to talk to they take days and her calling again to get an answer. They won't let you order early but they push it until she is almost out of supplies before they are sent. She pays for these supplies. She is charged monthly and gets treated terribly when she does try to order.

If you LOVE the idea of forever talking to a herd of telephone robots, you'll LOVE this company. If you love the idea of having the Apria robot phone calling you, when you're driving, and having them expect you to press a dozen different buttons, then another dozen, you’ll love this company. If you love the idea of never being able to actually speak to anyone, except their robot phone machines and never getting support you're gonna love this company.

In Sept., 2015 I switched from a group health plan to Medicare. My group plan was paying APRIA HEALTHCARE for my CPAP machine. When I switched to Medicare, Apria told me I needed to submit a new sleep apnea study plus a note from my doctor saying I needed the CPAP machine, even though I've been using it for over 20 years now. Although I did the sleep study and submitted it to Apria Healthcare, and my doctor provided the letter they required, Apria keeps billing me $165 per quarter to rent the machine. Apria says Medicare approval is "still pending".

I received late yesterday an nebulizer. I explained I have never used one before, but was told it was no problem to assemble. As of 11:30 am (EST) I placed a call that the machine was not working. It's been over 3 hours and no one calls back. Glad my only problem is breathing!!! This website forces you to give the company an 1 star rating which I believe is way too high!

Rude employees. Endless phone transfers when attempting to resolve any problem. As Medicare bid winner they still ask for your credit card info, which I refused to provide. Additionally when returning equipment they ask for your signature for release of medical liability and that you are returning against medical advice. Even when returning they still ask you to sign a six page legal document signing away your rights. I refused to sign anything and just got a signed receipt. UNBELIEVABLE OPERATION THAT I WOULD TERM LACKING ETHICS AND CUSTOMER SERVICE.

I placed an order for c-pap supplies on 7-5-2016. Checked due to no delivery on 7-15, was told should get supplies by 7-19. Another call today. Was told new label had been issued by UPS and supplies were delayed. Checking with UPS, label had been issued by Apria not UPS. Still no supplies, and unsatisfactory customer service! No choice but to use this company as it is preferred by Medicare. AGGGHHH!!!

I have been a customer of Apria for 15 years. I have not been able to get my supplies and I tried to call customer service again today. They said the system was down. I tried two more times and after 7 minute and 6 minute waits no one picked up. I tried a number that called in June to confirm my POC and it was disconnected? Another number that called about my POC went directly to customer service. How does one even get a human on the line? Tomorrow I will call my pulmonologist to recommend a new provider. I'm sick of this.

Apria Healthcare should be out of business by now. They have been declining in service ever since we started ordering from them in 2012, and I hate them so much I actually dread placing orders with them. Here are just a few examples: About 3 years ago they started sending us the wrong type of nebulizer system to deliver my daughter's medicine through her trach. We had to start jerry-rigging it to successfully deliver her meds (because either way she needed her meds!), and they never did manage to send us the right one EVER again, despite numerous complaints, demands to speak to supervisors that were not met half the time and unfulfilled promises to have a respiratory specialist call me back.

The Apria oxygen delivery/serviceman came to deliver oxygen cylinders and service my oxygen concentrator on 7/5/16 and told the managers I needed a replacement that night. I didn't know I needed a replacement machine so I called the same night stating the machine sounded like a truck, they said I would get a new one the next day. Knowing how they operate from past experience I waited. In the meantime, my head starts to hurt (not knowing I wasn't getting enough oxygen), 7 days later I called again (7/12/16). They delivered another one to my home on 7/13 when I was told by the same surprised service guy that he requested that I receive another machine that same night (7/5), and he was surprised that I hadn't received the replacement he requested I receive. I have a doctor's appointment tomorrow and I am going to tell him about this incident. I wish Kaiser would contract with someone else. Apria is BROKEN!!!

My 96-year old mother was signed up for a wheelchair through Kaiser with Apria. After paying monthly for about 3 years, she contacted them when she realized that she had basically paid off the wheelchair. They agreed with her and told her that she had indeed made more payments than required (but didn't offer a refund!!). So she told them to stop doing the auto withdrawal. They agreed and refunded the previous month's payment for May, but then deducted again in June and July. She called them several times to get them to stop the auto deduct, but they won't. If she doesn't pay attention and call them every month, they take it out. The bank said they could not stop the withdrawal since my mother had signed an agreement to allow them to auto pay. We're not in auto pay hell! Apria won't stop and Wells Fargo bank says they can't stop it!!!

This is the WORST company ever to deal with!! Since moving back to Ohio over a year ago, this company has shipped my husband's CPAP supplies to the wrong address 2 times! It takes them forever to update current information and even when they do manage to do that, they still mail to the wrong address. I don't see how this company is still in business or how these people still keep their jobs!!! I even spoke to a supervisor yesterday to put a stop to the inefficiency of this company and he was just as bad!!! This company doesn't care about its clients, their health or anything but the bottom line. I was on the phone with them for over an hour and a half to try to get this straightened out.

My husband's CPAP machine requires new supplies and we receive them through Apria. It is 100% covered by insurance and my insurance company pays the bills directly. So you can imagine our shock when we received a charge of $460 on my credit card. I have no idea how they got my credit card number, and this is clearly a double bill since they already received payment. I am having a difficult time getting through to anybody it will help. I alerted my credit card company and said this was fraud, but have received no help do at Apria. If I can switch to another provider I will, and I would recommend other customers do the same! Check your credit card bills carefully for this scam!

My son is a long-term (15+ years) Apria customer. He recently has sleep apnea issues and has not received any respiratory therapist services. Communication is provided by phone from the Philippines. On June 10th he decided to change service providers. It is now July 11th. Complete records have not yet been received. Most recent communication with Apria was on July 1st when Apria said final records would be provided within 1-2 business days. That didn't happen.

Apria charged my bank account for service and supplies I did not receive or authorize. I ordered supplies one time and asked if they would wait until that Friday to charge my bank account and they agreed to do that but said would not send the supplies until they charged my account and I agreed. On that Thursday they called to tell me that the charge declined on my bank account and I told the lady (Joyce) they were not suppose to charge my bank account until the next day and when she read the notes on the account she saw that had been noted. I asked to speak to a supervisor and he (Dexter **) refused to speak to me.

In June of 2015, my doctor recommended a machine through Apria Healthcare for my mild sleep apnea. At the time I had United Healthcare insurance through the state. Everything was paid for and I had no copay. At that time they required my debit card on file but told me that I wouldn't be billed as long as I had insurance. I started working in October and my insurance kicked in month later. There really was no lapse in insurance, as my insurance overlapped.

Back in February I contacted my CPAP supplier, Apria, to request a new mask. I was told I was eligible for a new Cpap machine, more up-to-date and portable. I agreed to receive same. A few weeks later I rec'd a call from Apria stating my doctor needed to update my medical records as to my need for the new machine. 3 month we went back and forth with Apria and my doctor submitting the required information SIX times! During these 3 months I found out that no matter what phone # I called for Apria, I was ALWAYS connected to a woman in the Philippines!!!

My OB submitted a prescription for a breast pump 6-24-16. Apria didn't try to submit it to my insurance until 7-6-16. I called them every day in between to let them know that my insurance was going to terminate 7-4-16. They waited until my coverage ended for them to submit the claim. Of course it got denied. I spoke with my insurance company and they are willing to pay for the $350 breast pump if Apria submits the claim with the date that they received the prescription but they say they use the date of when the item is delivered. I'm so upset that Apria didn't care enough to help me. They sat on it for a while thinking my insurance was going to need a pre-authorization, I had to call Apria with my insurance on the line so they could understand to run it. I should of chosen another DME company. I would of had my breast pump by now.

I first dealt with Apria sixteen years ago and they were awful. I was so relieved when my insurance allowed me to use a local company. No one can compete for long with Apria and, eventually, my insurance no longer dealt with my local company. We had to go back to Apria. I had to order a new CPAP. My doctor faxed them the prescription. I called the local office the same day to make sure that they got the prescription and everything was in order. I do not know who/where I spoke to. I dialed the local number and got the computer switchboard.

I spent over an hour yesterday on at least three different phone calls with six different people at Apria, including a supervisor. This journey began first thing in the morning and my last phone call with them was at 10 pm last night. The people I spoke with were all very professional and were trying to be helpful, however, the systems and processes they have to work with are complete GARBAGE. Whoever is on the management team for this company should be fired.

I have called twice and got the same woman. You have to talk in circles with her. Just continues repeat after repeat and we still didn't get what we need??? My husband can't breathe with his machine because the wrong mask was ordered so now I call. Have to talk in circles just to get "we'll call you in 7-10 days to schedule a fitting."

Let me just say that my experience with Apria is the worst of any company I've ever in my life dealt with... and I'm 71 years old. Fortunately, I purchased my CPAP machine and supplies initially from a different supplier and my experience with that supplier was very favorable. I moved about a year ago and that's when my DME insurance fell under Apria and that's when my problems began. I won't go into a lot of detail here because it raises my blood pressure to think about it. It took 5-6 months for them to get all the paperwork and sleep study results before I could get my first order through them. I was forced to use a failing mask and improvised filters during that time despite calls to them every 10 days to 2 weeks during which they told me my order would ship within 10 days to 2 weeks.

When I call they don't ask for patient authorization, Also I was discharge in March to this day awaiting CPAP machine that was authorized months ago, Apria has not give clear reason as to why no dispensing of machine. Their customer service is very disorganized.

I work for a VNA and recently have a patient who has waited over 3 weeks to get a humidifier for his trach at home. Clinicians on hold for way too long - cancelled orders - still waiting.

This is the worst company in the world. I am 50 years old. I have never deal with company that did not care about customer service. I explained to them I need a mask for my CPAP machine for over 3 mo. I have not yet receive it. They told me they will not deliver it and no one could tell me why.

I recently cleaned and polished my credit to buy a new house, and Apria was one that showed up on my credit as a non-pay collections account. They had never billed me. After clearing that up, I bought my new home. The next year, I received an automated call from Apria threatening me with another non-payment and again, they had never billed me or sent a heads-up letter. Again, I found them on my credit while trying to buy a car.

After 3 weeks of the runaround to get a wheelchair processed, we were given a delivery time of 2:30 - 6:30pm so I left work early to be home in time for the delivery. No one showed, no one called. After calling Apria on status, was told the wheelchair was delivered, but no one was home to show up. After further inquiry, was told the delivery guy showed up at 11:21am. Really?!? 4 hours BEFORE the delivery window that Apria gave? They then gave a window of 6:30 - 9:30pm. Again, no one showed, no one called. Called Apria dispatch again, and was told there was some sort of emergency so now the delivery window is till midnight. 1am, I called Apria again as I'm so incredibly upset and need this wheelchair for my mom, who is disabled and cannot walk.

CPAP machine is out of order since June 20. Reported to Apria and followed up almost everyday. Same old promise that someone will call me asap. Also my calls transferred 4-5 departments until call is disconnected. Till now, June 28, same promise. This is the worst company ever.

My son was prescribed a CPAP machine. It has been over two months. They have all medical records, my insurance approved it almost immediately, and no CPAP. I've called repeatedly and no one knows why. When the customer service rep tries to contact our local Miramar center, no one answers the phone so they can't give me an ETA - but they say it may be an inventory issue. I couldn't wait anymore and didn't want to deal with finding another company and going through this same process all over and prolong my son having a CPAP, so I paid for one out of pocket from a CPAP vendor. Thanks for costing me about $800 due to your unprofessionalism and lack of care for patients, Apria!

My boyfriend was involved in a serious accident and could not be discharged to a rehab because of his condition, broken legs, ribs, arm, etc. Hospital arranged for company to deliver equipment for home care, including a commode. Both hospital and company informed us that all equipment, including the commode, would be 100% covered by insurance. The 20-page invoice that came with the equipment stated that as well, but with a lengthy disclaimer that if any charges were denied, I would be responsible. I was verbally reassured that the delivery was 100% covered. In such situation, I did not have much of a choice to consider whether to accept it or not, and took delivery so that he could come home from the hospital.

Reading through all the horrible reviews, I see that I am not alone in my frustration with Apria. Two weeks of the runaround. They were quick to deliver a hospital bed, wheelchair and lift for my sister only because she couldn't leave the hospital until the items were at my house. My sister went back into the hospital and I called for them to pick up the equipment the next day. Two and a half weeks of phone tag and once again the runaround. This review doesn't sound as bad as it really was. I feel really bad for the delivery and pick up guys. Both were very professional and nice. Too bad they get the brunt of the frustration that Apria has caused their customers. I gave one star to Apria because that is the lowest I could go. I give the pickup and delivery guys 5 stars.

customerservice@apria.com is not a working email address. I have attempted to the wrong product I received by UPS. The website for return gives wrong email. There is no address. Have been transferred to different numbers. 877-2652426/ 800-780-1508/ 888-492-7742. Very polite reps who have no idea what to do but cut off or transfer the call.

January 2016: I received my equipment after leaving secondary care. At time of order, a request was made to deliver AFTER patient (Myself) was at home to receive instructions on operation of unit and filling cylinders. The equipment arrived prior to patient's arrival therefore required continued requests for operation and proper use of equipment. Still do not feel comfortable using to date. I have made numerous calls regarding one cylinder not filling correctly. The delivery service person thought it was due to valve on top and replaced it, not the cylinder. He looked at me as if I knew if it would work. I expect personnel to know equipment because I don't. The correction made did not work. It was reported.

I'm fairly new to using Apria Healthcare. I have sent my Smart Card into Apria to be downloaded. Each time I have to call and call to try to have them return a card to me. I usually can't understand the customer service representative. What is the problem with this company? I have never had to deal with such an inept company ever in my 65 years of living. This last time (06/20/2016) the employee was asking me unnecessary questions just to have a card returned to me to place in my BiPAP. I hate having to deal with anyone with this company--local and especially foreign. Why does my call have to be sent to an overseas office. I live in the U.S.A. I do wish this problem would be addressed, especially since I see many others have complained. Does anyone really read these complaints. It doesn't seem like there is anyone reading the complaints.

I have nothing but trouble from Apria. I have to have a BiPAP machine and oxygen equipment from them. It takes months to get anything done. But they will charge my debit card automatically when they want to send out unnecessary items to me. Call on the phone and just get a runaround. Can never resolve anything with them. NEVER... Worst Company in the world!!! They take advantage of people!!!

I was sent by the company the wrong water chamber for my CPAP machine. Upon discovering the mistake I contacted the service center from the state of Indiana only to be routed to India. After being sent through the automated phone system from hell I was connected to a representative. Once I explained the situation he quickly responded that they would not be able to replace the wrong one and hung up on me. I then took it to the corporate headquarters to return it where I was told they were a call center only and they didn't deal with equipment. Yet couldn't give me a good explanation as to why I was sent to India when I called.

I received a nebulizer from the company and they said insurance would pay. I never used the equipment so when I received a bill from them I ask why and they said the insurance did not pay all of it, so I told them I never used machine. In Feb 2016 The Apria office suggested turning the equipment back to Apria and pay $76.69 more besides the $455 they got from medicare, so I said, "Is this all that will be owed?" They said yes. Then in June 2106 a collection agency started harassing me about $33.10 that insurance did not pay. They will not do anything about my complaints and said I would just have to pay. I would say they are gouging and the collection agency is not nice at all.

This company is the worst. I have been waiting over three months for a new walker. I can't walk without a walker, so what am I supposed to do? I had to duct tape my broken one together and I fall a lot. Medicare has paid them. My private insurance has paid them. I've paid them. Still no walker. Every time one of their people makes a mistake on my order, they have to "resubmit" the order, which takes 10 more days. So I'm paying in literal blood and pain for their repeated mistakes. I'm trying to see if I can sue them. Yes, they really are that bad.

Release from hospital after total knee replacement. Told had to wait 4-5 hours for the walker to be delivered from Apria. Had to borrow a walker from a friend. After several days of annoying one calls, phony promises, "Oh it's on the truck, should be there is an hour," took until Tuesday. The we received 2 deliveries. False promises, very stressful when a patient returning home does not need any of this.

In dealing with Apria Healthcare, I have had more aggravation with them than the Cpap machine I received from them. Their customer service is horrible. They apologize for not helping you, BUT never actually help. Just trying to receive a callback is impossible. Trying to order supplies for my machine is like asking someone for the launch codes. I'll most likely give up the machine before I ever get the needed supplies.

Caution - be very cautious when working with Apria Healthcare. I called requesting pricing on some soft wraps since they were who I received my machine from (I knew they were $9.99 elsewhere). The representative told me the price was $21 but that I was eligible for a new mask. I asked her how much it was and she said she would have to check with my insurance and get back to me. The next day I called since I hadn't heard anything and found out an order for a new mask was already placed and the order couldn't be stopped because it was already routed for shipping but not to worry because it was covered by insurance so there will be cost. Six weeks later I get a bill in the mail for $71.00. When I call I have to wait 24 minutes before I speak to anyone. I tell my billing representative my story and her response is it was covered 100% under insurance but since my out of pocket wasn't met yet the insurance company didn't cover any of it.

My doctor prescribed an order for a CPAP device, said they'll contact you within 7-10 days. I had to call the doctor after 10+ days because I heard nothing. A day later Apria called me and said they couldn't process the order, because there was no report attached. Another week later, they called and said they needed my health plan info and plan customer service # because they couldn't process the order. I finally called them and my doctor and said "forget it" and cancelled the order outright. They are thoroughly incompetent in customer service relations.

Humana, my Medicare Advantage Plan HMO, offers only 2 DME providers in network in the entire Roanoke Regional Area - Apria and Rotech. Rotech will not provide mobile 02 concentrator to insured patients - only PRIVATE PAY. That left Apria as the ONLY DME in Humana network. I did the Google search and discovered the thousands of complaints. When I gave the Respiratory Case Manager on duty during that shift at Carilion Clinic my findings, a shocked look and speechless nurse took several minutes to respond, "I'll have to get back to you". She came back a bit later with what she felt was an honest assurance for this issue, the cell phone number for the Roanoke Branch Manager, with instructions to call him if I had any problems.

I cannot believe how bad this company works and how they take advantage of sick people and their healthcare insurance or medicare. Somebody has to put a stop to these thieves that are stealing and taking advantage of sick people. When talking to the customer service they can never answer our questions, they can never solve any problems and never call back to fix any type of problems but they will charge you for some hidden fees that you never heard of.

To close out what was owed to them in Dec 2016, I owed them $1248.60, I sent a check to them dated Feb 11, 2016. Jan insurance took over again. They have been billing me for $936.60. I call up to clear this problem. I called them 4 times. Never cleared up. The 5th call they sent me a printout from the day I started until May 3. On that printout it said balance $0. Great. They finally took care of this. In June 2016 I received another bill for $936.60. I called again. Now they're telling me I owe 49.00 for November 2015 which cannot be as I paid the amount they asked for in Dec 2016. I refused to talk to them any longer as I had the printout. i also remarked to them that they were trying to frighten seniors who get upset and just send them money. Apria is the worst company i have ever worked with.

I had foot surgery on Dec 29, 2015 and in anticipation of having limited mobility, I called Apria Healthcare on 12-01-15 because they are a first tier provider for my insurance company. The knee scooter kept getting back ordered till finally the day after my surgery they called to say they were ready to deliver but with it being close to New Year's Eve and Day, they would have to wait till Monday January 4th. When I got the bill from this company called "Carecentrix" and explanation of benefits from my insurance company, both said the balance of $649.00 was applied to my 2016 deductible. I tried to call Carecentrix to see why and they said they are a third party biller for Apria Healthcare and I would have to take it up with them.

Every time I call asking for information about traveling with oxygen, I've had to wait as long as 45 minutes. If the person doesn't like my question, or I guess doesn't know the answer, they immediately hang up on me. I absolutely hate the lack of customer service from this company. Unfortunately, my insurance requires me to use them. How do they stay in business? It has been over a year since anyone has come out to service the oxygen concentrator. Somehow, I feel confident that these complaints don't get read, either.

I don't fault the people who answer the phone, but the system stinks. The folks who run the company don't care at all about customer service. When the automated system answers, I am stuck listening to 7 or 8 choices to select from. Fine. I am auto-switched to the "right" number, where I have to repeat the process! When a human finally answers, often after 20 minutes or longer, nine times out of 10 I get switched to another line. Today was the last straw. Apria has two credit cards on file for me. I asked to remove one from the system and was told to submit it in writing. This was after I answered all security questions. Bye-bye, Apria, and good riddance.

Hi! Am sorry to bother you but every night I watch you and you always get issues solved. I am writing to you on behalf of my wife Linda ** who has Pulmonary Arterial Hypertension a rare disease and needs oxygen 24/7. Her oxygen supplier is Apria and they have been giving her a very difficult time in obtaining a portable oxygen concentrator. It took her several months to get one and it lasted 6 months. It was called Activox and it would last her 3-4 hours on 3 lpm.

I have been given every excuse possible to receive my CPAP supplies. I have been without a mask for going on two weeks, and they do not care and when you call you get someone from a 3rd world country trying to talk to you. My health is paying a price for their neglect. So when I have a heart attack because I do not have the ability to use the CPAP we have a record of negligence.

Apria, receiving prescribed medical equipment seems impossible! All I need is a walker and shower bench. I have been home 6 days since discharge and my equipment is 6 days late. What is the hold up? What if this were you, your mother, or your wife? Apria Healthcare, you need to listen to these reviews and take your business seriously. I am not waiting for jewelry from QVC. It is medical equipment!

These guys are a monopoly. Apria outsources their billing to CareCentrix, for customer service you have to update out of the country. India I believe. Anyway I have paid for a bill two times now for 14.42 I sent bank records everything to them when it was taken out of my checking account in December. Harassing calls I would call back and give them more information faxed and everything. Well CareCentrix never called me that they got the fax with the bank statement. They sent it to collections to Transworld Systems without my knowledge. So I paid it again! Oh please stop this Company from being a monopoly. They are the only one you can order parts when you have a ResMed air machine. Very disappointed with the whole outfit and just got another bill for 14.42! I paid Transworld directly and they were calling me too! Thank you.

This is absolutely the worst home health company I have ever dealt with. They refuse to answer the phone.

I had to reschedule my Apria CPAP appt. from Nov to Dec due my husband's death. The rep came in Dec and showed me basic usage. I called them in Jan informing them of insurance change to Medicare and AARP supplement. When I tried to order supplies I was told Medicare was very strict on reorders and I needed a face to face with my Doctor. This was done on March 1, 2016. My doctor's office called them when I was in the office and they sent all paperwork to them to get my supplies. As of May 17, I have no supplies from them, and have made at least twelve calls to their customer service dept, which is in the Philippines, even requesting to speak to supervisors, who of course are always unavailable, until you almost scream at them for their so called "customer service."

This organization has been absolutely the worst company I have ever worked with. I contacted them to obtain a new CPAP machine in August of 2015. It took until the end of April 2016 for them to get through processing of the documentation before they would give me the new CPAP machine. The unbelievable part is that after having the machine for 3 weeks they dispatch a service man to pick up my machine. No notice, no explanation, no phone calls not even a letter explaining why. So after months of dealing with the company and repeatedly sending them documentation I had to spend another three days calling them to find out why they wanted to pick up the machine.

I ordered CPAP supplies from Apria Oct 2015, which I received within a week after ordering. I paid my 20% copay to Apria. I saw a charge on my credit statement in November 2015. When I called Apria they told me that my insurance denied the claim. I called insurance and was told that Apria sent claim to wrong dept. Apria charged my credit card again in December. Apria got their payment in January and they sent me a refund check in Febuary. I thought Apria was done bothering me! Last week I received 4 calls from company and no messages. I called Apria and was told I owe $17 for my CPAP tubing! They said that they sent it to my insurance and it was denied! My insurance said they never received any claims and I don't owe Apria anything. I told Apria I want a bill to be mailed out. I will get my insurance company to call Apria to see what is going on! I will never order from Apria again!

In Nov 2015 my doctor ordered me a wheelchair only. Apria Healthcare dropped off TWO wheelchairs and a toilet seat with rails on the side of my house (no one was home to sign for it). I called them to pick up the extra wheelchair and toilet seat with rails but they said they would pick it up next week (because they were busy). Weeks past by no calls from them. I called a few weeks later and requested they pick it up and it's in my way in my small place and still wrapped up in plastic. They said they can't requested a manager and he said to keep it! I said "but you're charging me $80 and God knows how much to my insurance company." After a couple of months I got another bill for $80. Talked to another Manager, they said it was a billing error.

By far the worst outsourced customer service department for a US-based company EVER. They are clueless, and appear to have zero support or training! Apria Healthcare should be embarrassed by their service, but are just too greedy to care.

I had a prescription for a cervical traction sent to them in March. I've followed up with them weekly. Customer support is horrible. Half the representatives I talked to kept telling me the order is inactive and they will activate it. Finally after 3 weeks of communication, they were finally able to get the order in their system. It is now May and when I called to check on the status, they tell me that they do not have this product available. Horrible!

I have a never say die, positive attitude, or I used to. Apria has beaten it out of me. In reading these reviews I find I am not alone. A month ago my brother was diagnosed with stage 3 lung cancer. He was already on oxygen and it wasn't helping much so his doctor prescribed an ultrasonic nebulizer to help with his labored breathing. About a week after he was released from the hospital he received a letter from Apria to set up a delivery time for the nebulizer. That is when the nightmare with them began. I called to set up the appointment for delivery only to be told some of the items weren't in stock. I've called Apria about 4 times a week since and I've been told a different excuse each time. I was even told by a man named Russ that the representatives get points and more money for each call they handle so the reps will tell you anything to get you off the line.

We have the home oxygen ordered for my father. Apria company had the wrong address and wrong phone number. We called them several times and gave them correct contact information. Despite this the equipment was dispatched to wrong address until my father temporary home oxygen tank ran out. We ended up calling 911 since there was no more oxygen. The company have offshore companies in Philippines whose representatives doesn't understand a single word. They never listen to customer. All they know just keep talking which makes no sense. This is the worst company I have ever came across in US. Medicare is spending money on useless companies or maybe they are cheap that's why Medicare have hired them for medical supplies. I have to find an alternative.

A walker was delivered to my husband who had brain surgery and Alzheimer's while he was a patient at Stanford. When I picked him up from Stanford he did not have a walker. I have POA. On March 30, 2016 was when I first became aware of this walker after receiving a collection notice. After researching this, I found out that Apria billed the wrong insurance with a incorrect date of service and notified me of this walker at an old billing address even though they had my correct address. Apria will not take responsibility of their errors and are placing blame on me claiming I did not notify them of my updated insurance when I was notified about a walker delivered until now. My insurance in June when this occurred was correct insurance. They billed the new insurance that was not in effect yet.

WORST EXPERIENCE OF MY LIFE. I needed a BiPAP since my broke. It is very dangerous to sleep without on. I called on the main office, spoke to 2 supervisors, was promised to have one that night. The next day I start all over. Still no BiPAP. Sick and crying I started explaining the situation to the same department. They said someone would call me back before the end of the day. My husband stood awake all night while I slept because it is so dangerous for me to sleep without the BiPAP. I am on day 3 and no BiPAP. Do not get into the web. It is not worth it. I am going to try to buy one today.

This place is a scam! CPAP machine, year one with insurance was $8 per month. Year two, could not afford to carry insurance so price went up to $35 per month. Year three, receive a bill for $138. Called them and was informed that the price will be $107 per month, for 13 months. Absolute joke of a company. I was told by Apria in April of 2015 that I would pay a total of $800 and some odd dollars for the unit, now it will be well over $2k. Steer far away from these scam artists!!

On April 20, 2016, my pulmonary doctor ordered a POC (personal oxygen) from Apria. 4 weeks later and more than 20 calls to see what the delay is, I have yet to receive the unit. Everyone in Customer Service throws me to other departments and when I am told it will be delivered on a certain date (3 dates so far) - nothing comes! Disgusted beyond discussed.

DO NOT USE APRIA HEALTHCARE. The customer "no service" that you receive when ordering supplies is not worth the time. It took 4 calls to order supplies. First call, they could not locate the nasal cannula stock number I was requesting. Second call, they could not locate my account. Third call, was promptly disconnected when I asked to speak to someone else. The service in the office and the delivery service is good, the problem lies with the outsourced phone customer service. There is obviously little or no training given to the people who answer the phones.

After a cervical fusion, I was sent home from the hospital with a oxygen machine to wear only at night from Apria Healthcare. Before a week went by, I called Group Health to ask if I could changed the provider for my oxygen equipment. I was told that Apria was the only providers on their approved list. From the first, they weren't crediting my payments. Every time I called, I was on hold for more than 35 minutes & when I did talk to an account representative who wasn't helpful at all.

I ordered a medium size cpap mask kit. I ordered from their website. The picture showed mask, headgear and hose and was called a kit. I ordered medium. All I received from them is a mask, without the headgear and hose. I also received a small mask. I called and complained. They were very rude. I was told to look up return policy which states I will pay a 20% restocking fee and I will have to pay shipping. This is some of the worst service I have ever received from a company. They have a store near me. They will not let me return it direct to store.

I am on oxygen... so Apria has discontinued their supply of liquid oxygen. They have given me 24 E Tanks and 10 D Tanks and this is supposed to last me for 8 weeks. I was told that they will not come out no sooner than 8 weeks so where as I was able to leave my home 4 times or more a week, I can only leave my house 1 or squeeze out maybe two trips a week not including doctor appointments!!! I think this is so very wrong. If I run out then I have to wait what 4 or three weeks for another scheduled delivery?? Apria used to really care about their patients but now I can see that they do not... I included a picture of what is to last me 8 weeks. The very big tank is for if my power/electricity goes out in case of a storm etc... I HAD TO ASK THE DELIVERY DRIVER ABOUT THAT... YOU THINK APRIA WOULD HAVE MADE SURE THAT WAS TAKEN CARE OF.

Very dissatisfied with Billing Dept. We called and asked the company about getting a portable oxygen concentrator. They told us, they could not provide this. My husband found another company that would. I personally called and asked them to come and get their equipment. My husband followed up 2 weeks later to request they pick up their equipment. It took them 3 weeks to pick up their oxygen equipment. They are saying they have no record of receiving 2 phone calls.

Worst customer service I have ever encountered. They don't listen to you, they just overtalk and then put you on hold and drop the call. DO NOT EVER USE THIS COMPANY. Please find another dme provider if possible. As others have mentioned they always bill you incorrectly, I'm telling them I have the cancelled check in my hand, and they still insist it has not been paid. I work in healthcare and have dealt with many different medical equipment providers, Apri is by far, hands down awful, and incompetent.

I haven't had many problems through the years, other than they've sent the wrong supplies several times. You'd think they'd know which tubing to send for my C-PAP since it came from them! But it wasn't anything to really complain about... until now. I went to my local Apria office two weeks ago to get a new mask for my C-PAP. The tech there said mine is obsolete and they don't even carry supplies or parts for it anymore. He suggested I have my doc order a new one. I called my insurance first and asked what they require to pay for a new one. A letter of continued medical necessity from my doc, for Apria to call and get a pre-authorization, and a copy of my doc's order. I've talked to six different people with Apria, and each one tells me my insurance needs a copy of the sleep study from TWENTY YEARS AGO!!! I've called my insurance twice, given Apria the # to call to pre-authorize, and given them my insurance's #, too.

I had just got released from hospital at the end of March. They told me to discontinue oxygen at home, it was never needed. Apria still charged me for the oxygen even though I never used it in April. Plus they charged me for my BiPAP machine after I paid it off and was never billed since Sept. 2015. I wrote a contact e-mail to Apria which said they would respond within two business days. This never happened. After reviewing similar complaints I am contacting 7 on your side which is KGO TV in San Francisco.

If I could give them a -10, I would! My wife had surgery and needed a wheelchair. The first one came and the foot supports were broken. So they had to order another one. It turned out that we needed a reclining wheelchair, which took forever to receive, which is understandable since they are not too common. When THAT wheelchair came, the foot supports were wrong, and again they had to order new ones. By the time these ones arrived, we no longer needed the wheelchair. When we called to have it picked up, we mentioned that my wife was going to have to have surgery in a couple of months, and the person on the phone said that we should "just keep it until you need it again". So it sat in our garage. I decided that I didn't want it in our garage, and our deductible started over, so I took it the local office. They didn't even have it in their system!!! (I guess I could have kept it!)

Service overseas is the worst! Waiting over three months to get supplies, the worst. Ability to speak to a manager the worst. Ability to talk to someone to get a problem resolved the worst. Apria is the worst! If I could give them a zero stat they would get a minus 5. They don't care! I will be looking for another company to do business with and never give them another chance. Today they pushed my patience to the limit.

The problem begins and ends with outsourcing. The call center needs training in basic skills like READING and LISTENING. Every time they read back my info they got it wrong - phone number, insurance, etc. The "process" to get your supplies is ridiculous, especially for an established customer. "5-7 days" just to get a call back regarding your prescription! Do these people not realize they are dealing with MEDICAL conditions?! My sleep apnea is so severe that I fall asleep while driving without my BiPAP.

Don't use this company if you don't have to and ask your doctor if there are other options under your insurance. Even somebody from Apria said they have a lot of complaints from people because of their call center. That is what you are dealing with; a call center. Every time that I have called, I've had to talk to a lot of different people, each time repeating my information and often obtaining wrong information. At my initial meeting in Everett, I was not told anything about how to deal with the call center or how to talk to a technical person if I had questions. I have had no guidance through this process and was not even given all the parts that I should have been given according to my prescription. I would highly suggest finding a company where you can talk to people in the early days as the success rate is quite low without support. You will NOT get support from Apria. I'm returning my equipment.

Absolutely the worst. This is just the latest in a long series of problems I have had with Apria. After several attempts to contact the local office, which cannot be done, I went into the Silverdale branch. Funny they don't take calls because EVERY TIME I went in the girl behind the desk was on the phone. Anyhow when she helped me she said I needed to make an appointment and come back later. On the day of the appointment the girl at the desk was on the phone and the girl I had the appointment with was not very helpful or knowledgeable; also the wait time seemed excessive for a place with no customers other than me.

I called Apria Healthcare regarding a problem with my oxygen concentrator. After navigating several options I got a live person on the phone and told him what I needed and he hung up on me. I tried to call back and was cut off without even getting a person. I called again, was transferred to a woman who asked for my insurance, and when I told her she put me hold and never came back.

Apria healthcare sent me a bill in 2013 for a C-PAP machine. I've never been a customer of Apria. They even gave me the address of the actual client in Georgia that was supposed to get the bill (I live in Alabama). The person I spoke with apologized, and assured me this mistake would be corrected. She apparently didn't know how to fix it because it was sent to a collection agency. Three years later I'm still fighting to get this off my Equifax credit report.

My surgeon's office ordered 2 post-surgery pieces of equipment I would need in house. I was asked to contact the company if I didn't received a call from them within weeks. Certainly, I HAD to contact them. Disaster. Their personnel doesn't know how to locate orders. Finally, they apologized; promising I would be contacted within days with delivery dates/time. Of course before that someone DID called for credit card number in order to charge what wasn't covered by my insurance. Well!!! Delivery was set... only day, supposedly driver would contact me between 8:30 - 9:30 a.m. (that call never happen). I called Apria 3 times. Another disaster. I was assured delivery would take place. It NEVER did. Came Sunday evening @ 7:30 p.m. a call from driver??? Items arrived at 9:25 P.M.

I need a CPAP machine. Unfortunately, Apria was the company I was dealing with. I have never ever experienced such frustration and numerous delays. Over and over again they would find something wrong with my doctor's orders and documentation. I was having to deal with people "off shore" who did NOT speak good English. After many weeks of continual delays I finally had an appointment to 'go pick up my machine". When I got there, they asked me "can you come back?"--claiming they needed one more thing from my dr. I am positive my machine was not even on the premises.

I have paid Apria thousands of dollars since using their service and now that I have turned in my machinery they have turned me over to a collection agency called Global Solutions who is even more rude than Apria! I spoke to a supervisor on yesterday and she said that she could see the problem... they never even billed me the $22.40! So I said, "then why would you all turn me over to a collection agency for something I was never billed. I just paid Apria 157.00 two days ago..." and the worst part is that the $22.40 is from April 2015!!! Isn't this illegal? The collection agency hung up on me today. I just want this $22.40 to be washed because the error is theirs... not mine.

Calling to try to get a mask other than what I have has been a NIGHTMARE! They want you to wait for 7-10 business days to set up an appointment. How unreasonable is that. I asked for a supervisor and they transferred me to the escalations team where Cassie kept overtalking me then she hung up on me. She did call back and I told her she needed to listen but she still overtalked me and insisted that I WAIT 7-10 business days and it may be a little longer because my insurance needed to be verified. She did not ask for my insurance info. I finally told her to shut the ** up and she hung up on me. Good lord, what horrible customer service. I am calling the Dr office now for other companies.

In mid-March my dr. ordered a wheelchair for me. My insurance approved and it was sent to Apria for handling. I have continued to make numerous phone calls per instruction from my Dr. office, was constantly being told it was being processed. On April 8 I called and was told someone would be contacting me for delivery in 24-48 hrs. I called on April 10, was told the same, and today April 13 was told someone named Chris in processing would be calling. No call. I am very disgusted with this company and don't understand how they're still in business. By the time I receive the wheelchair I'll probably be walking.

First there are endless holds and transfers. No one ever seems to know what they are doing. I have been receiving items I didn't order and have been billed for items I never received. They always say they will take care of it and adjust the invoice but they never do. Now I am receiving overdue notices. My advice is to stay as far away from these people as possible.

Apria is a nightmare! Cannot get hold of anyone, except once to customer non-service in the Philippines, who could not speak English. Apria appears to be content to allow you to be on hold, as long as you like, until you give up. Even my insurance company cannot get hold of them. Circular phone number computer, (and once a human), transfers from the 800-327-4691 number to the 866-505-6365 numbers, as many times as it takes you to give up. Even the Apria office in Olympia cannot get hold of anyone for billing or equipment problems. Even their emails to their own next level are not answered. I even have a box of unopened CPAP accessories that I did not order, which their own office will not accept back. Said they cannot accept returns they gave out in the first place.

Terrible customer service!!! Apria is in my network so I placed an order for medical equipment. They never called me back. I had to keep calling to find out the status to hear that it takes 7 days to process. I was never called back or notified for 12 days!!! Needless to say I got my equipment elsewhere. The 12th day is when I called for the final time to hear their excuse for not contacting me. Save your time, get your supplies somewhere else.

Not only did they hold up the medical equipment for two weeks because they were checking the insurance, when they did send it, two weeks later, they still billed the wrong insurance and the claim was denied. I had called them several times to tell them to call the cell phone as the patient could not get to the house phone, but they continued to call the home phone which added to the delay.

Apria keeps billing me 18 mos. after my wife passed away, for services from 2 yrs. ago. They claim insurance denied claims and have been denied appeal. When I finally get them on the phone they have a hard time finding payments and bills. I suspect they did not bill insurance correctly, now want me to pay them.

Apria has no idea of the meaning of customer service. They have given me a defective machine then they call me each week and want to know why I am not using It. Each time these idiots call me I have to explain the situation to them again. They are part of the problem. They do not care about anything but how fast they can get you off the phone line.

My father contracted with Apria for his CPAP machine. He passed away on 3/22/2016. On the morning of the 23rd, Apria called stating they understood my father passed and wanted to know how we planned on returning the CPAP. I was a little taken aback at the timing but understood we would get further charged the longer we kept it. I returned the machine on 3/25/2016. We starting receiving robo-calls on the 27th stating that my father hadn't plugged in his CPAP. I called customer service. The conversation was very cold and despite my best efforts the rep stated the best she could do was note the account. We received another call several days later. I called customer service and after an hour and a half on the phone, they told me they could do nothing due to the "computers being down". I called again the next day. After about 15 requests to be transferred to a supervisor, I finally was.

In January 2016 my doctor ordered oxygen for me and Apria was contacted to be the supplier. The field representative delivered me two large tanks of prefilled oxygen and two small tanks, that were refillable, one needed to be filled. He left it on the machine and advised the indicator would let me know once it was done. After 1 hr and 45 min the small tank had not filled. I removed it from the machine and called Apria the next day to advised the machine was not filling properly. I encountered a rep that did not speak fluent English and was made to repeat myself various times so I became upset and advised I would like to speak to someone else or I could call back.

On contacting Apria concerning a wheelchair they were to provide for my 86-year-old mother I was disconnected 4 times and was given the runaround when I requested a supervisor. On my fifth call to Apria I was able to get a supervisor on the line only to have that conversation cut off by another disconnect. We had been waiting for the appropriate wheelchair for weeks and I was told it was on backorder due to their only using one supplier. I believe I was speaking with representatives in a call center. When I requested the local US number of the Apria store I was informed that they did not have it and alternately could not provide it to me. I subsequently looked it up in the Yellow Pages. Needless to say the incompetence and disorganization was beyond tolerable. My response was to call a different local vendor in Naples Florida who provided the appropriate wheelchair the following day.

This is the worst company I have ever had to deal with. They were supposed to deliver equipment for my husband, because it was a hospital discharge it was supposed to be done immediately. 4 days later nothing but excuses as to why it was not done. They need to get it together.

Where do I even start? In my humble opinion, I feel like if you work in the medical or health industries, you should understand your job and understand how your job affects others. Failure to do either of these things should result in termination of employment OR not being hired in the first place. My fiance went in for back surgery and was prescribed oxygen at night because the drugs he was on was giving him low oxidation levels in his blood. You need oxygen for bone regrowth. Apria - consider this your first lesson learned. When we left the hospital, the staff had instructed us to call Apria to order the oxygen to be delivered to the house, saying they had already faxed over the paperwork. I drove my fiance home and then immediately left to get his prescriptions filled.

Apria finally refund money after six months since they withdrew from my account for supplies I did not ordered. Apria sent supplies which they stated was ordered by my doctor, a third party, and withdrew money out my account. Apria would do and say anything if they can get away with it. I would like to know how does our government let Apria con the elderly? However, I will take steps and make sure my family will never used Apria.

This company is so underhanded how they do business. They failed to get authorization from my insurance company and were told they need to do so. Then they bill me when they failed to do their job correctly. These people try to get you to sign papers and pretend it is to get equipment that is covered by insurance and when they don't get reimbursed because of failure to submit properly, I have been harassed with phone calls. There is another company called Lincare. Haven't tried them yet because Apria is trying to hold my BiPAP machine prisoner when it has already been paid for by my first insurance company and they are trying to get my new insurance company to pay for it again. Fraud to me!

Same as most of other complaints. I can't understand them, they can't understand me. Have went to ordering supplies once a year because of aggravation. Currently after a dozen phone calls over a month still don't have all. Plan to look for another supply house.

Friend released from hospital in need of toilet seat/shower bench/walker. Items were to be delivered Monday. Service called and said would be 8-9pm, so requested reschedule (but had called the wrong number, rather than the number the driver had been given). Company then said items would be delivered by noon the following day; they were never delivered that day either. Items were finally delivered at 2:00pm on Wednesday... 48 hours after they were initially needed. Would NEVER use this service again, and will make sure to spread the word.

I have had to deal with Apria for quite some time. Both my husband and I have c-pap, bi-pap machines. Apria has done nothing to make this process easy. Their left hand doesn't have an idea of what right hand is doing. I have called on numerous occasions to clarify a bill or an order and have to wait up to half hour or longer on phone for a customer service rep. Then whoever I talk to tells me one thing and usually that is wrong and will take at least two more phone calls to right the wrongs.

I had problems sleeping and my doctor prescribed me this CPAP machine. Never understood the purpose because it kept waking me up every time I fell asleep. I returned it, paid my final co-pay and moved on. Months later I revived an enormous bill. They claimed I owed them money because Medicare turned down their billing. This was back April of 2015. They kept billing over and over and getting turned down. Every time they were turned down because of information they did not provide. Once on a three-way call with my insurance company they were told exactly what to enter.

Unbelievable!! Can't believe this company stays in business. What's more unbelievable is that Cigna uses this company. After 3 months finally received a 2 bills from Apria's billing company Care Centrix. Just a general description of item and a price. Pulled my Cigna EOB and the same. Just listed as Supplies. Called Care Centrix to find out what I was being billed for. After telling her what I received she confirmed it was the same. Now I find out that I was billed almost double for 2 cushions ordered. $42.00 each one for a total of $84.00. She said to talk to Apria about the overcharge.

This isn't healthcare it's insurance scam. After doctor released my wife they continually refused to pick up equipment and the bills kept coming. Finally got all picked up and paid final bill then OVER a year later here comes another bill which they sent to collections. They said it was because she still had the equipment in her possession. I have receipt where it was picked up. I decided to just pay it rather than jack with them because I am very busy and don't have time. If they come at us with more bills I am suing them for harassing an elderly disabled person. (My wife) It's not healthcare it's a shakedown racket, they are thieves. They obviously have arrangements with doctors who prescribe things in the hospital you really don't need. Do not accept anything from Apria - refuse it and don't sign anything. If you do you'll never get rid of them unless you threaten to sue them.

Reading the other reviews sounds like my story. Dozens of times I called and get a different person and story each time. These people don't have a clue. I have been trying to get a CPAP for 6 months. I was down in Florida for the Winter and returned to my Summer home March 23rd. I went to a local Medical equipment provider yesterday and picked up my new equipment today. These people couldn't be nicer or more helpful. After reading the other reviews, it is a blessing Apria didn't get my equipment because they would have messed up the billing.

The worst Customer Service ever, very inept. Don't use this company unless it is the only option such as it was for us as our insurance company told us we had to use them. I can see why Horizon likes to use this company for supplying DME to their insured. No doubt many claims never need to be paid because many people get so frustrated they give up and/or like us, find it to be better for mental health to just go buy it.

It took Apria 3 months to get me my CPAP machine. After fighting with them the entire 3 months should have been a sign. Their billing has been a nightmare!!! I have been extremely dissatisfied with Apria as I have done everything in my power to stay current on my account with them and due to their lack of documenting I have now been turned to collections. I will never recommend them nor will I ever use them again.

My entire experience with Apria Health Care has been a nightmare. I had to order a Bi-pap machine from them. I have had to have the machine replaced, my settings changed, and various masks changed out and each time it was at least an hour long call just to find out who to speak to. Initially when you call, it is answered by an outsourced company who try to "help" you. They can't, so they take a message (which is NEVER returned) or you are transferred (and disconnected). Each. And. Every. Time. I have changed companies, but I am waiting to hear from Apria about returning my machine and receiving credit for it. An "email" was sent and I will hear back from them. I will call tomorrow. I don't have the strength or time today. It is usually an hour investment. They are horrible and have no idea what they are doing.

Without going into a long and involved history of my grief with Apria Healthcare, I want to get the word out to as many people as possible to avoid this healthcare company at all costs. Apria billed both Medicare and my supplemental insurance company, Anthem, for equipment that I did not use and I returned to Apria unused. I received a claim summary from Anthem today and Apria has billed Anthem for the same equipment three times in February. Ive talked to the fraud and complaint departments at Medicare hotline and Medicare Fraud to report the problem. According to the customer service person that I talked with at Anthem, this is a recurring problem with Apria. What a nightmare.

Worst service ever. Poor communication skills on the part of your employees. Patients have to do their own follow-up to find out why they haven't received supplies, even with valid insurance. You can't input the information in your systems correctly so customers can receive their medical supplies in a timely manner. No apology, just a "that's our policy" reply for another 10 day wait. Whatever happened to companies that strove for excellence in customer service? Let me guess -- that was never one of your goals to begin with.

My PCP referred me to get a CPAP machine from Apria. I got it and tried for 2 months, didn't help me so I returned it to Apria. That was in 2014. Now it is 2016, they have not stopped sending me bills. How am I supposed to keep track of what they are charging me for? Latest bill says, Date of Service 10.20.2014. for CPAP/BIPAP SUPPLIES. Why are they billing me in 2016? Not to mention, thousands of $ I already paid in 2015, in the name of "Not covered by insurance". If your insurance don't cover you 100% for CPAP or any services rendered by Apria, you better think twice before going to these folks. This is mental torture.

All the reviews I have read are on the mark concerning Oxygen. Calling a local number only to get someone in another country whose accent cannot be understood and whose knowledge is limited. I too would asked to be transferred only to be sent back to initial call menu & back overseas or disconnected altogether. I was fed up, as I can see many others are. Here is what I did, went online & googled a site that lists CEOs of companies, in particular Apria. I emailed the CEO who quickly replied and, in turn, had someone call me the same night. Now I'm not going to give out that info here out of respect of how they treated me. Just Google the info you need or have internet savvy someone help you. Maybe if enough of us do this, attention can be given to this serious issue. Thanks.

I called Apria Healthcare and ordered supplies for my CPAP machine On Jan 28, 2016. I was told they would be here in 7 to 10 business days. They did not arrive... so I called again. I was informed that an approval was needed from my insurance company. When I still did not hear in 5 to 7 days, I called again. I was told the same thing again so I called my insurance company and was told they had NO record of any request from Apria Healthcare. I was also told that I did NOT need a prior approval for CPAP supplies. I called Apria back and told them. They replied that was not correct. So now they know the requirements of my Ins company better than the Ins company does?

I have been using Apria for oxygen and later CPAP supplies for a few years. They have been rude on the phone and there isn't another provider my insurance will cover or I would have left them years ago. The recent issue is they apparently have the idea that they can just pull money from my checking account anytime they decide I owe money for supplies. They just hit my account for about 27 bucks. No phone call or a bill in the mail, and most important no AUTHORIZATION.

In December, 2015 I contacted the company to replace a worn out and broken attachment to my CPAP machine. The cost of the part was about $28.00. They asked to review my account and I went along with that. Then the salesperson began to sound alarmed and told me that a lot of time had passed since I first bought the machine (a year) and there were a LOT of parts that were in "need of replacement". All of the additional parts were inert plastics and in good condition, which I informed the salesperson of. Her response was that I might be inviting an invasion of mold into the machine (a complete fabrication I found out later), and that all the parts she wanted me to replace came to $211.00. I protested and asked that she only send the part I asked for. She assured me that "not to worry", the additional parts were free to me, that it was "all covered 100% by Medicare".

I am in the home care industry and this is the worst company I have ever dealt with. I had to make a dozen phone calls to them in over a 24-hour period. All I got was lies such as..."we put your order on hold because we didn't have your phone number." Then after another 6 phone calls and never receiving my simple respiratory order they told me "oh, we have the wrong insurance I.D. number for you." So I called my dr. and had proof that Apria had been given all the correct info including my phone number the day before...they just lied to cover up their neglect.

The incompetence and HORRIBLE customer service of this medical equipment and supplies company grows worse with each contact. In the 11 years I have been in Oregon and dealt with them, NOT ONCE have they gotten my order correct! Each time I call for CPAP supplies they question my request for 12 filters, which I have a doctor's rx for for my 3 month supply. They refuse to read their own notes in their own system to clarify that yes my doctor has requested this amount for MY health and yes my insurance has NO PROBLEM paying for it EVER and then they don't even send the correct amount ordered.

This is the worse company I have ever experienced! I traveled out of state and this is when my nightmare began. Half the time this company had me at different addresses and didn't even know if I had an oxygen tank or not! I was in Hawaii for two years as a traveling patient. The oxygen tank was picked up my Apria on Oct 1, 2015 in Hawaii. I then moved to Michigan and was still receiving bills for oxygen I wasn't using! I called at least 12 times wasting several minutes on my phone only to lead me to nowhere! I then decided to write to every single Apria address I had on file and I wrote these companies at least 3 letters each. I still was receiving a bill! I kept writing and calling stating that I no longer even use oxygen nor did I have their equipment. It didn't matter cause I still was receiving bills! I decided that I'm going to sue them for harassment if it was to persist! I will never recommend this company to anyone!

My Dad is getting where he doesn't comprehend much these days. These people have been to his house multiple times and still the equipment doesn't work right. Problem as well is they are trying to explain how to use very complicated machines to someone with dementia. They will not talk to me his daughter who is his caregiver so I can be there when these people are there. They have left with no oxygen and my Dad called in a panic and I could get them out there to fix it because they won't talk to me. I threatened to call the police and somehow they got someone out there. These people have people here in the USA but you are dealing with the Philippines for billing and services. Healthnet only covers these people so what are we to do? 3 machines and no help.

I placed a call stating my mask for my bi-pap machine was no longer usable. I informed them of insurance change and was told they would check to see what was covered. I begged the gal on the phone to mark it urgent and she said she would. I have very severe sleep apnea and do not even take a ten-minute nap without my machine. I have used Apria for all of my 15+ years since my diagnosis. I find they do not return calls in a timely manner, often not returning calls at all, as with my most recent plea for help. My mask is held together by duct tape and band aids and hardly works at all, as it leaks or falls apart several times a night. I am looking for a new company with which to purchase my supplies.

I got a machine from Apria. The machine was to be mine after 13 months. However, after 3 years I was still going back and forth about my account. After I thought everything was resolved, I get a letter from collection agency that I owed $26. I was never informed that I owed any money after 3 years. It was a nightmare. I now have to replace my mask and the insurance said I had to go back to them... UGH. I called them and now they tell me I need a prescription. Called insurance and got another company to go to for prescription. Thank God...

My daughter was ordered a nebulizer machine on 2/9/16 after being seen at the pediatrician's office. I was given a loaner from the office and was told it would be delivered within 3 days. 3 days came and went and no nebulizer. I had to return the loaner and contacted the pediatrician's office and told them I had not received the nebulizer. They contacted Apria and were told they did not have all the information required, yet had never once contacted the pediatrician's office nor me. The office provided them with the information they needed and were told one would be delivered the next day.

This place is horrible. I bought a CPAP machine from them and I didn't agree with my balance after insurance paid. And insurance even told me it was wrong. They were "checking into it" while I was making payments the whole time and then I get a notice from a collection agency. So I went online and paid the balance in full. The collection agency says I still owe them even though I provided the proof that I paid in full. They sent it to the credit bureau and now I'm battling them in a dispute and it's affecting my credit score. Very poorly run business. Lesson learned... the hard way.

From day one my dr. ordered a c-pap machine. The Newark DE office gave me a time and date to arrive to receive the machine and be trained for proper use. Well, I arrived and the person was at lunch!!! Some other staff member gave me a 5-minute intro, not including proper cleaning, request for supplies, etc. more or less out the door I was sent. Thankfully, my dr. office reviewed it and I search the web on keeping it sanitized and proper use.

This is by far the worst company I have ever had to deal with. Unless you've got hours of extra time to be put on hold, and then either cut off, transferred to another extension to be put on hold again, and then when you finally reach someone, their phone system is so bad that the person you finally reached is unintelligible or if you can make out their words, they usually don't know anything, and then, guess what? Back on hold. It's really unbelievable.

I have been trying to get CPAP supplies from them for almost a year now through medicare and each time I send in the documents they ask for I get another phone call from Apria telling me I need another document which I had already sent them. We go around and around on the phone with them and nothing is ever solved at all. They always come up with some other excuse to delay the items I need.

I have contacted several companies that provide PT/INR monitoring devices, Apria among them. Apria mandates that all customers buy into a service (for a monthly fee) in which the client must call Apria with the INR results. Apria calls the physician with the results. The physician then calls the client to advise them. I can call my physician myself and do not want to pay for an unnecessary service. I found a different company who will just sell me the device without insinuating themselves between me and my physician and charging me to do so.

In January I contacted the customer service line and told them that I was having problems with my CPAP machine. I told them it was beeping and making strange noises, along with air pressure problems. I was told I would get a callback. No call ever came. I called them back 3 more times and no one contacted me. Then the machine seemed to start working and so I gave up. This is after being promised over three times someone would contact me.

About six years ago I was diagnosed with Sleep Apnea. Soon after I was visited at my home by a representative from a local medical supply company. He showed me how to use the equipment and explained how I would order more supplies when needed. He returned a month later to check on the equipment and to capture data from the machine required by Medicare. Over the next few years I would call when I needed supplies and they arrived by mail within a few days. On occasion, the company would call me to ensure that I wasn't having any problems and that I was receiving all that I needed. Their customer service and concern was outstanding.

I placed an order for phototherapy for a patient, made a call to customer service to confirm the item was available, was told yes. I provided the appropriate documents to Apria, faxed as instructed to the urgent/stat fax. I checked 1 hour later and was told the item was available, the order was being processed, should take about 2-4 hrs and the patient would be contacted for delivery confirmation. 5 hours after initial contact I received the following message, “Sorry the item won't be provided.” I talked to cust service who then transferred me to a supervisor - after a 12 minute wait on hold I was told, "Corporate has decided not to provide this item to this Insurance company's members".

Add one more. The WORST, WORST supplier I have EVER dealt with. Our wheelchair was picked up and never logged in by Apria. We were sent for collection because they never show receiving chair. Another wheelchair was deducted from my credit card. They picked up the second wheelchair but have no record of picking it up. My/our question has to be why hasn't the Los Angeles County Department of Consumer Affairs stepped in? Our tax dollars at work?

I am accustomed to receiving great service from Lincare when ordering CPAP supplies. Unfortunately, Regence BlueShield no longer covers Lincare products. When I tried to order supplies from Apria I was told that I needed to send in my data card (after several attempts to connect with the proper phone operator). I sent in my card and was told that it was corrupted. Apria sent me a replacement card, which was corrupted. Apria instructed me to call 888-492-7742. The # was correct. The options were incorrect. About half an hour later someone answered the phone who told me to call the exact same number using the exact same options. I told her that I was tired of waiting so she advised that she would forward the call for me. After the call was forwarded, I received a recorded message advising me that Apria would be unable to help me.

I was prescribed a Sleep Apnea machine while on active duty. The contract was given to Apria and there were no issues while the government paid for it. As soon as I was off Tricare it was a billing nightmare. I was charged for 400 dollars worth of supplies that insurance did not cover and now a year later I get a bill for a monthly rental. They have horrible customer service and will overcharge any chance they get. The bills are also confusing so it is hard to tell what the charges are. They just have the grand totals. Do not ever use Apria for any medical supplies.

My husband has been an Apria client for 4 years now. They supply his oxygen concentrator and portable tanks. Any contact with this company is a frustration. As others have said, they don't know what they are doing. From their accounting department to all of their various supply departments, they don't have a clue. We have been snowbirds in AZ since Sept. We contacted their travel dept in Sept to let them know this, yet they keep trying to service the equipment at our home in WA. In Jan., his DR prescribed liquid oxygen (imperative so my husband can breathe). They have yet to fulfill this "prescription". Each time he calls to get an explanation, he gets their standard reply. "It's being worked on". No one seems to know how to get this done! I agree with another reviewer. This company needs to have someone come in and shake it up and overhaul how they do things!

I received a bill from Apria for a knee walker ordered in December. The processing of the order was delayed due to error on their end. First they did get my telephone number in order to call me back regarding insurance. Second they did have the correct address in order to deliver the device. Therefore, I am now faced with a bill to pay because now my deductible has not been met. Everything was all clear when I initially requested the device. I pay my portion of the bill but since they didn't get my address correct for delivery, the device was delivered in January result in my incurring a bill.

I can't even begin to start with all the problems I've had with this company, not to mention the thousands of dollars they've extorted out of me over the course of the last three years. Also, keep in mind, you never "own" the CPAP equipment, you're merely renting it for the entire time you need it through Apria, so they will continue to bill you forever. I'm in the process of looking for another DME provider, and this is going to be a huge pain, but worth it if I never have to talk with Apria again.

I have been on a CPAP machine for several years and due to my insurance at the time only had Apria as a provider. After ordering replacement supplies the billing department began calling looking for payment before an invoice was sent. The number that called only had a phone number but no company name and the rep who was of obvious middle eastern descent requested to verify my info by me giving my year of birth after he gave the month and day. I refused thinking this was a scam call (no caller ID and accent). When I called back held for a rep for 30+ minutes.

Apria Healthcare seems to be running a rip off agency. I have been billed thousands of dollars for a cpap machine that can be purchased through Amazon for the sum of $392.51. I started with a down payment of $200.00. My insurance paid for one year and stopped because they probably thought that was enough. I foolishly agreed to be billed another $300.00 through my credit card. Apria says I still owe over $1000.00. This is when I decided to do some research and found out this machine could be purchased for less than $400. I have asked Apria for an itemized bill and they have refused.