Affordable Dentures Reviews

After sitting in the dental chair another forty five minutes the dentist came back and says; "We are too busy today to adjust your denture so you will need another appointment tomorrow." We showed up again on the 18th at 8:00 am and we sat for almost 2 hours again. Then after I was called to go to a dental room I sat in there over an hour before anyone came to see what I needed. After I explained what was needed I sat another 45 minutes. All in all I sat in that room a total of 3 hours plus the waiting room time and I still did not get what I asked for and they rip you off by making you pay in advance. I wasted $665.00 at this terrible facility and a lot of time. I would not recommend this place to anyone especially those on a fixed income! If you complain they make it seem like it is your fault for their 3rd rate business practices.

Plus she would chew out her staff in front of customers for everyone to hear. Many patients left those 2 days because of excessive waiting and told to come back another time. I forgot to mention that I had to pay $90 for x-rays I did not need! Plus I had a Free $25 consultation card that my sister gave me which as a new customer I was to get a Free complete consultation. I never received a consultation, none at all! I was so livid I could have exploded especially after 4 months one of the eye teeth on my brand new custom upper plate fell out while I was eating a cheese sandwich and before I knew it, I swallowed the damned thing! No I didn't look for it. Lol! Still wearing my old denture.

If you need **, JUST ASK THE DENTIST THERE, HE WILL SELL YOU AS MUCH AS YOU NEED... EITHER way I'm screwed out of $1500 bucks and they still SUCK!!! Please save your money and don't go to the Affordable Dentures in Tracy California, if you do make the mistake, take some grease with you... I wouldn't recommend this guy or his staff to my worst enemy.

The office personnel and assistants are delightful and present with consistency an atmosphere of courtesy, helpfulness and consideration. PAM is a veteran staple of the place and has been blessed with an "OVERDOSE" of an attractive personality. She says Lisa is a "brat" (ha ha) - I think Lisa is a "CoolCat". Heather and Jackie (I refer to them as dark-haired darlings) are also charming. In fact there are numerous "amiable" adjectives which are relevant to this organization. To sum up in "Today's" terminology... My experiences with Affordable Dentures in Pell City, AL "Didn't Suck" LOL... LOL... LOL.

When I questioned further, I was told it was my fault that I didn't explain what I wanted. When I tried to explain that I had, I was told that I talked to the wrong people. The person I talked to was there. I was told that I would have to do things differently or reschedule. I demanded my money returned and the dentist and owner said, "Sue me!" I did get a partial refund, but now I am stuck with a temporary set of dentures that I can't use, an x-ray and a mouth full of bad teeth. I would never recommend this office to anyone. They were rude, condescending and belligerent.

After numerous calls to their office, they said "teeth just came in last Friday. Get you back in next Thursday." I still have no teeth, the ordeal has been going on over two months and I asked for a refund... they said they will have to contact "Corporate" and get back to me (what they can't find my $1000.00 I paid them in advance????). My overall experience was the worst, I believe the place is a scam. ONE DAY Dentures, 100% Satisfaction... what a joke. I didn't want to give them even one star but can't submit this review without it.

When I got home that evening I had such a hard time removing it that it actually broke one of the teeth it was hooked onto. Luckily there was enough of the tooth left that it then went on and off with ease so I've left it alone. There was no way I was going back there again. Can't believe I actually had to pay to be treated so badly. I should have gotten every penny back just based on the way I was treated... but in the end he has lost a customer. You do know the value of a lost customer... Customer tells 1 person. That person tells another... that's now 3... and goes on from there.

It has destroyed my social life as I don't even feel confident enough to accept a date or even go out with friends. I went back to their office 5 times at a drive of an hour and a half one way... to get something done to fix the problem and all they did was take a dremel tool to them and place them back in and send me on my way... Never once redoing them as I ask. And last time I went the dentist told me "it is what it is"... I am going to file a case with the state attorney general's office in the morning and then with the state dental board. Then step is an attorney. Because it's going to cost me twice as much to fix the damage they have done and cost me.

I called the office on Monday. Said I was having an allergic reaction to the temp filler and they said use Listerine and hung up. I called back and said, "It not just the taste but I'm sicker than a dog from these." They didn't care. I then took a knife and pulled the filler out piece by piece til it was gone and was back to wearing the loose fitting (but the nausea and headache were gone). Went back and said I just want my final done so they did it. The office mgr, not a tech, not the dentist the office mgr did it and it was wrong. It wouldn't fit right. Couldn't eat, can't smile, can't talk.

I went back again and said, "You would fix these. They don't even line up!" They assured me they were fine but would fill in this set to make it better. I went to Aspen (2nd mistake), got a 2nd opinion and x-ray. They could not believe the horrid denture I had and assured me they would fix it and make it great. 3 weeks wait. I can't do that so Aspen is out, Affordable won't warranty the work and I continue to lose weight, no smile and stressed out. If I could find a lawyer that did dental cases I would sue Affordable. Oh and any review you put on facebook they remove and block you so only happy clients ever show. Wish I knew about this site prior.

Long story short the last time I went to get 1 tooth fixed that came off I paid almost $250. That was for one tooth!!! Now the whole bottom plate broke! The top has had a hole in it since the day I got them as well as they have NEVER fit right and they keep telling me I just have to get use to wearing them. I will NEVER go back! I paid $1700 to start then over $1000 in repairs and they don't fit as well as they are garbage!!! The tec that has taken care of fitting me as well as most of my repairs is so rude and nasty. I hope he never needs any dental work because karma is a **!!!

I probably wouldn't go back to them anyway. I am eating with my temporary dentures and they fit better than my permanent ever thought about; too me, the new ones are huge and totally not what I asked for. I told them, I wasn't happy and that it wasn't right, but every time they met me with opposition and another way to do them which never gave me the results I was looking for.

After another trip, they give me a soft liner. So I was no longer allowed to clean my dentures unless it's with bleach water! Otherwise, the liner will bubble, they say. They still were way too long, way too big. So, another trip to their office. The tech used a grinder on them some, but still it did nothing for me. In the meantime, my partial on the bottom cut into my gums, and are also too big. The tech ground them down alright. Not the part where it cuts into my gums, but the actual tooth part!! They said that the roof of my mouth was flat and that's why the denture wasn't fitting properly and they couldn't do anything for me. So I asked for my permanent denture, which is part of my package I have already paid for in full. They refused, saying they would not make them until a year was up. And that they would do a hard liner in 4 months, but not until. They sprayed my denture with something, and stuck them in my mouth and sent me on my way.

Whatever it was they sprayed on my denture made the soft liner bubble up, so now not only do I have too big, too long, ill fitting denture, I have one that hurts because the liner bubbled and went into hard little lumps. They will not do anything for me at all. The techs refuse to listen or take responsibility for their bad craftsmanship of these unwearable dentures!! Now I look horrible, with no teeth and unwearable dentures. They do not care about their patients, they only want to bring money in. They are holding the money for a denture (and I went with the top of the line Ultra package) that they refuse to do until next year. This is wrong, and they should be held accountable for what they have done and make a new set for me that actually fit!! Beware. If you can afford another place other than Affordable Dentures, go there instead.

I went for my temp reline a week ago and now it is peeling off. I was told not to soak them, I did not soak them. I washed them with a toothbrush and soap and water. Now the temp liner is coming off. Kind of disappointed. I know the ladies where I go will make a fuss. They usually do. Well... if you didn't do this, or didn't do that, this would have not happened. Yeah, right. I want to see what their reason is for the peeling off of the temp liner. I have not soaked it. I really want to wait only six months for the permanent dentures. I do not want AFFORDABLE to float the money I am paying on credit for a year. Seems unethical.

Anyway fast forward to June 27, 2016, when I returned to Affordable Dentures to get my permanent dentures. I had opted (and paid $1,700) for the ultimate package which is their top of the line dentures. So they had an entirely new staff, new dentist named Chris when I came in. Chris was amazing! He remarked, "No wonder you couldn't eat with these things -- they are totally misaligned and the bite is way off. I will make sure your new dentures have the perfect bite." Imagine my shock when I got the new dentures the very next day and I was FINALLY able to eat and chew solid food again without blending or even cutting the food up!!

The entire staff at Affordable Dentures are so friendly, so amazing. I can't say enough great things about them! My smile is perfect. The teeth look so much like real ones compared to the fake, awful temporary ones. They are so comfy. I leave them in all day now and hardly notice them. I still am pinching myself to see if I'm dreaming after biting into a cheeseburger for the first time in over a year. I am in heaven!! THANKS A MILLION TO CHRIS AND ALL THE STAFF AT AFFORDABLE DENTURES! You see, I really believe the experience you have with dentures highly depends on the quality of dentist you get.

After the X-rays went to the back. The doctor looked at her within two minutes said "we have to removed all her top teeth." My mom who is a sweet middle-aged lady looked frightened (she doesn't speak a lot of English) but understood and I told her. What was awkward that the doctor stared at her without breaking eye contact for her, biting his pen and then said "well this is what happens when you don't clean your teeth" and I took that as way too upfront and aggressive. He then said we're done, quoted us $4000. After reading all this reviews I will NOT be taking my mom there. They sound like butchers. Same stories, rude, aggressive. These people need to be checked up on. Who knows what they're doing.

Then the dentist came in & I told him the same thing. He told me he could take my money and take my money again. I told him I was kind of on a fixed income but what would it take to do it right? He said, "Follow me," and took me to the front desk, and I said to him, "What, are you checking me out?" He said, "No charge & no I'm referring you to Aspen Dental."

Took me a couple of weeks to get in at Aspen. I finally got it & went to my appointment at Aspen. And now Affordable Dentures cost me over a thousand dollars. When I knew I could get my upper replaced with Affordable Dentures that would cost me a little over 400.00. So now I have put out 1,000.00 more but I have a warranty for 3 years now. I know they will last longer than 2 years. Affordable Dentures staff was rude and they made me feel like I was wasting their time. So what I have to say is SAVE THE TRIP WITH AFFORDABLE DENTURES AND FIND A COMPANY THAT CARES ABOUT YOU.

They have always told me to come back any time I had to if they hurt, to not let it become a sore. I think if you can, make a trip down here to see them. I live 50 miles away, I have a battery powered acrylic nail file ($8.00 Wal-Mart) that I use for fine tuning, so I don't have to traipse back and forth so much. Get one! You can buy Reline-It at Walgreens for $6.00 if you have to. It is possible to live a distance away, and go back now and then.

I could tell they were way too loose but she never looked at them in my mouth or felt of them to see if they fit. She never checked them at all. I left knowing they were way too loose but she had more or less dismissed me. Since that time whenever I try to eat I would have to cut my food into tiny pieces and even then the dentures would come out when I tried to eat. A couple of weeks later I happened to be in Memphis and stopped by there. They had said walk-ins were welcome and I thought they might could see me. She said if I wanted to wait they could see me in a couple of hours - BUT - if I wanted to pay $30.00 they would put me at the top of the list. So does that mean if you pay extra you get preferential treatment. I did neither and left.

Today, 4/21, I went back over there (I had made an appointment). I knew one of the conditions of my services was that I could get 2 adjustments within 60 days. Imagine my surprise when I was told that an adjustment is when they do something to the denture like. What I needed was a reline. The "good" reline was $200.00 and a "soft" reline was $70.00. So even though they never "fitted" me with the lower denture and the only place my gums have shrunk is in one little spot where two teeth were pulled, I had to pay for a reline - and it's a temporary one at that. I don't know if it will last a year or a day. But now I have a feeling it won't last long.

We aren't rich people, we live on Social Security and try to spend wisely. I went to Affordable Dentures because of their low prices but I did expect to get what I was paying for. I feel since no one checked and saw how loose my bottom denture was that I should not have to pay for a reline. It makes me wonder if this is just a way to get extra money.

Updated on 05/16/2016: This is a follow-up to my previous experience with this office. On May 16th I called Affordable Dentures in Memphis to make an appointment to have a hard reline done on my 2-month-old denture. The girl said she would pull my chart and call me back. An hour and a half later I called again and was told the dentist was not in yet but they would call me back. (I should have known something was up when she just didn't make the appointment for me). Shortly after I got a call from them and I believe the person said her name was Dr. **, she proceeded to tell me that she would not see me anymore because I had written a libelous letter about them on the Internet. I did write the letter and sent to their corporate office and several other places but there was not one seed of untruth in it.

She proceeded to tell me that she is also a lawyer and was considering bringing me up on charges. I told her that my daughter was also an attorney and I had talked with her before I wrote the first letter. At that time Dr. ** said "well bring her on"! I told her no, that was not what I wanted to do. I simply wanted to come in with my cash money and have a hard reline done. She said I was the ONLY person to ever say the soft reline only lasted 2 days but as you can see in my letter above, I never said that! In truth, it was about 5-6 days. She kept saying that I lied but I kept asking her what I lied about and she never answered. First she said that she would not see me anymore and I said "not even to finish the work you started?" Then she said she would see me one more time, for an adjustment and that would cost me $40.

I asked her what she meant by adjustment and she said to take care of any problems or pain I might be having. I told her I had no pain, I just need a reline. She said "I refuse to see you anymore, you will get a letter stating so and I will refer you to a specialist." And then she promptly hung up on me. This woman was so angry with me I could almost smell the smoke coming through the phone. I have not said anything at all that was not true. All she had to do was reline my denture, take my money, and it would have all been over. But now I've been threatened to be brought up on charges!? Like I said DOCTOR, my daughter is a lawyer also so in your own words "bring it on". By the way, I am getting my reline and it's less expensive than your charges!

I returned the following day at my scheduled time and waited 50 minutes before being called back. After being called back I sat in the chair for another 20 minutes. I got up and went to the receptionist and said that I just wanted a refund. I could understand the wait if I didn't have an appointment but it was ridiculous. The technician and dentist then came running and saw me immediately when I asked for a refund. They explained that it was extremely busy because it was income tax season. I tried in the partial, explained what I didn't like and it took about 20 minutes. Three weeks later I got a call that the partial was ready. I scheduled an appointment and when I arrived there was a 45 minute wait. I figured they had my money so they didn't care anymore. When I put the partial in, none of the changes that I requested during the try in had been made. The dentist encouraged me that it looked great and to try it.

I called back the following day because I did not like the look at all. All of the back teeth were shorter than the rest of my teeth. Scheduled another appointment with another 40 minute wait to get more impressions. The rude technician didn't understand what I was explaining about the teeth being shorter than the rest of my teeth and appeared as if I was inconveniencing her. She even said to the dentist ''I don't know what she's talking about.'' The dentist came in and when I compared their partial to my current partial, she said ''yes - she is correct.'' Then yet another appointment the following day for another try in. I arrived and checked in and sat for an hour and fifteen minutes. I saw people that came in after me being called back, so I finally asked the technician when she came to call someone else back where I was in their pile. She said "let me check" and found the receptionist.

The receptionist asked ''did I check you in - oh my bad, I must have forgot'' and all I could do was shake my head. I felt like my hands were tied but really wished I had listened to my initial instincts and gotten that refund when I asked during my second visit. I went back and when they brought the wax try in, one of the side teeth fell out. They kept running back to replace the tooth and after several attempts it was placed where I wanted it. I took pictures because I didn't want them coming back to say I approved the try in when I knew the tooth kept falling out. I stayed about an hour trying to get the partial the way that I wanted it, but the dentist was rushing, didn't take the time to focus directly on me, as she was back and forth between patients. I left and made sure that I took pictures to document what I had approved. Three weeks later I got a call that the partial was ready.

When I got there, I was called back in about 5 minutes. First time that had ever happened, but I soon found out why that was the case. Another technician gave me the partial and I put it in. I noticed that the side tooth that kept falling out during the try in was pushed way up in the partial. After a little while, the dentist came in and said "how do you like it." I said I don't and I showed her the tooth in question. She had another partial in her hand and said "oh no that's the wrong one, this is the new one." I put the one that she had in her hand in and it was the same partial that I had previously asked to be redone. I told her that and she said "no it's not" and I said "well let me show you the pictures and you can compare." She didn't look at the pictures because she knew what she had done.

At that point I asked for a refund. The dentist told me that they didn't give refunds and they could only send it to the lab for repair. I told her that we would have to settle it in court because I wasn't giving anyone $1000 for something that I didn't like and I was not coming back for another appointment with them. I explained that I had missed so much time from work and I didn't mind including that lost time in my legal case. She then said that they could contact the "lab" to get a refund because the lab had made it and they would call me the following day to let me know the determination. I left the partial but recorded my interaction because I had some uneasy feelings about the integrity. About 20 minutes later, I got a call from the receptionist asking if I was still in the area because she had contacted "corporate" and they could issue the refund but I needed to sign some forms.

I told her I was back at work and asked if she could fax them and just credit my card that I used to pay. She said she would check and let me know. I never got a response so I called the following morning to schedule a time to just go back and sign the forms and confirm that they actually had the necessary forms to get my refund. I asked her if I could come at 12:30. She said she had a meeting at 12:30 but she had the forms and she would just get me to sign and run back to her meeting. I arrived at 12:15 trying to get there and just sign the form and swipe my card before her meeting. When I walk through the door no one was at the desk. I was very appalled because patient files were sitting in the desk and there was no privacy of the information that is supposed to be protected. I even went to the back and looked around in the immediate patient areas, but didn't see anyone immediately.

I sat until about 12:45 and then I called their corporate office and explained my situation and that I just wanted my refund processed. They told me that they operated independently and they issue the refunds locally and that corporate has no involvement in that. Totally contradicted what they tried to tell me but, I knew that. One of the technicians finally came from the back when someone else came in and I let her know that I was there for a refund and asked if anyone could help me. She found the form that I needed to sign on the receptionist desk but she didn't know how to process the refund. She said she didn't know where the receptionist was and thought she was at lunch and had gone to the food lion store. She said she should be back shortly.

After another 15 minutes of waiting I called back and let the technician know that I needed to return to work and had a 12:30 appointment scheduled and that if the receptionist was going to be at lunch or not available I don't know why she confirmed this time. But that was so much if the reason why I would NEVER waste my time or money with them again. The technician said she was going to call the receptionist to see where she was. Five minutes later the technician came and said that the receptionist was in the back eating lunch (and mind you they don't have a back door). I said I figured as such. She came walking up a few minutes later (and only probably because another patient finished up and she had to process her payment). It took five minutes to get all of the paperwork straight and swipe my card.

I'm not sure if they collectively were trying to see if I would hold out on getting my refund if they made me wait or are just plain incompetent but their tactics will bankrupt them. They truly made me realize that affordable means you will sacrifice quality or service and in this case both. The dentist is way over her head but she's greedy so they will pile people in and inconvenience them to make a quick dollar. Beware.

The worse thing that happened was when they pulled my teeth I had to take my top plate off and lay it on the counter where the dentist was. I left my teeth but they were closed. Went back the next day I asked the dentist who pulled my teeth "Oh" he said "The cleaners must have thrown them away". I couldn't believe it. Well I went up front to office to ask if anyone turned them in no one had. PS Don't go to this place. In the time I went there I saw a new dentist. Last I count I counted 4. Swinging door. Never saw a person that was young in there. If you need implants or teeth work done. and hear about this place. save the pain. Run run run!!! And I lived in Katy Texas when I had this work done.

On April 4, 2016 by appointment I went back to get a new pair of the best dentures they sell "The Ultra" at the cost of $1595 and to have a tooth repaired on my other set of the premium set of dentures. The dental tech came in and said "I see you're here for a repair", and I said "Yes, but I also made the appointment for a new pair of dentures too." She said, "Ok I'll be right back", and then she came back and said right to my face that she was told to tell me that I'm not eligible for a new pair and that they will not sell me another pair of dentures.

Let me say I was paying full price, with no insurance involved. I asked why I'm not eligible and she didn't know what to say after that. Then she said that I need to make an appointment again with the dentist to discuss implants. I told her I've been through this back in 2013 about me not able to have implants and she said "That is what they told me to tell you." So I asked to speak with the office manager to find out why they won't sell me another pair of dentures. They told me that there is no guarantee that the new pair of dentures will fit any better than what I have, and I said "What about taking new impressions?", they said "Still no guarantee". I told them "Ok I fully understand that and would like to have a new back-up pair since every so often either a tooth falls out or chips from my premium pair, and let me say, these were the best dentures they had at the time."

Anyway, they still didn't want to sell me another pair of dentures. I got the impression now that they are now pushing implants for dentures more than just a set of dentures. They told me to my face to go to another place called Value Dental, which shocked me. Then when I said to the office manager that I was going to refer two friends of mine and speak with my lawyer, it seems then she said they will sell me just new dentures with no implants. So now that all this was happening, I decided not to get the new dentures there because I was afraid that they will make me the worst pair ever to keep me from coming back again.

When I got my first pair of dentures back in 2008 from Affordable Dentures in Weeki Wachee, the dentist back then was the most wonderful person, but he had to leave due to personal reasons, and now this new dentist is nothing but a money hungry. So sad that this used to be a very nice location until the new people took over. Trust me when I say, they will sell you your first pair of dentures, but when you go back to upgrade for a new pair of dentures, they will not sell you another pair unless you get the implants to go with the dentures. I do not recommend Affordable Dentures at Weeki Wachee Florida Location!! Do what you want, but you were warned!!!

Two weeks later I wake up with the whole side of my face swollen and had to go to the hospital. Hospital gave me antibiotic and said it was infection. Gave me a name of another dentist who I went to and he knew right off that it was an infection. I had to go back and have gum cut open. I had dead tooth in there. He showed it to me. It was quite large. It went so far to my sinus he told me not to sneeze. He removed all of the dead tooth and put cadaver tooth in there and stitched up my gum. He is the best dentist I have been to. But affordable dentist in Woodbridge, VA should be monitored and possible shut down. He was the worst, most incompetent dentist I have ever been to and I hope he is exposed so no one else receives this kind of poor treatment.

It had finally come to the point where I had difficulty with eating food, so I applied for Care Credit and decided to finally bite the bullet. I went to a Dentist here in Phoenix, and they wanted nearly 12,000 to extract my teeth and replace with full dentures. Well, I am a poor person and do not have that kind of money, and never will. So, when I left that office I made a call to Immediate Dentures on Bethany Home Road in Phoenix. I did a lot of research previously as well as read many reviews. I personally was hesitant to make my decision to call this Affordable Denture office but I did. As I am sure, many of you have read reviews for this company, across our Nation, and have read horror stories, and personally I know a person who had uppers removed by this company in Conway Arkansas and was a total NIGHTMARE.

Now, I did call, and they said I could come in at 8:00 am the next morning for X-rays and Consultation, and would be able if I choose to have teeth extracted that same afternoon. I went to this office and had the procedure done. I did request Nitrous Oxide as I am not good with Needles and Pain in my mouth. I can't say that I felt any effects from the Nitrous Oxide and I do have to say, the Needles with whatever kind of Painkiller they used, DID HURT, A LOT. They had to put shots in places like the roof of your mouth, as I had to have all 25 remaining teeth removed. Which I only felt pressure and NO PAIN with the Removals.

Which brings me to after the fact. I do want to say that the all the staff at this office were nice, very nice, the Dentist was very knowledgeable and they are continuing to help me with this process. The Dentist took her time and did her best to remove any remaining broken tooth fragments. I had to have a new upper plate remade because 1. the original teeth were big and fat, as the Lab decided what teeth to place originally, and 2. the mid-line was way off center. They did not have any problem with re-making the top denture for me, they made a wax try-in with different, more feminine teeth. With the Immediate Dentures, they take mold cast with your teeth in and guesstimate the size of gums. Well, I have a very small head and mouth, and the dentures have quite a bit wider bite than my original teeth, I just hope that I will learn to eat solid food in time, as I feel my bite is where my denture gums are, not the teeth.

I had my teeth extracted on a Friday and was able to go back to work on Monday. Did have to have teeth glued in. I had my first Reline today, 3 weeks after my extractions. I have not had any ulcers, but I do have bone protruding out of my gums, which dentist said would wear down over time. The last 2 days was way too painful to put my dentures in so I went toothless and excused myself to my customers. The Reline has made a positive difference how the dentures fit and makes them more tolerable to have them in my mouth. Did, and probably will have to have lowers glued in all the time. Uppers fit pretty good now without any adhesive, But, I may utilize adhesive on the top plate as well. So all, in all, I am giving this particular office a favorable review. I will have next reline in 8 weeks and permanent dentures made in 9 months, and will probably have adjustments done in the meantime.

I was pretty much subjected to a dentist who was very uptight about my decision to go for something cheaper, and I had already told her I understood the consequences, sure didn't need another lecture. I felt chastised like a child through much of my encounters. Being disabled and needing accommodation... speak slower... Isn't such a big deal and easy to remedy. They start out efficient but if you don't take the dentist/owner recommendations, things go downhill and she communicates her disapproval by making you wait extraordinarily long. Just because I asked the dentist to speak slower, and am disabled, does not mean that I should be treated like a child.

Perhaps the dentist felt I didn't understand stand what she was explaining, but I did, asked appropriate questions, and was subjected to a rant. I think the product I got is pretty good given what's going on with my teeth. Just wanted it tightened. Making a person wait more and more with each visit and having to listen to a rant is poor customer service to say the least and is intended to degrade the patient.

THE FRAUD: The trial teeth from their lab are ridiculously loose both times. You express concern about it and they tell you they'll CORRECT THE FIT LATER. Immediately they have you SIGN OFF ON THEIR FORM THAT THE TEST TEETH FIT. They pressure you to sign before the final denture is readjusted in the lab or retried again in the mouth. Once again they are covered whether you are happy or not with the finished product..

AT THE FINAL FITTING, LO AND BEHOLD the denture is far too loose AGAIN, does not line up with the bottom teeth AGAIN, so they tell you to wait six months (their catch phrase for lab errors). You wait six months, go back in and the teeth are even looser than the first day. The Tech stated since they redid mine before (off-center with bottom teeth), so I am not entitled to another re-do. I began to cry and asked the technician WHAT DID I DO WRONG! I paid for my teeth and signed their damn documents before I knew if my final dentures even fit. Their lab did not correctly make my dentures or they would fit perfectly. Isn't that AFFORDABLE DENTURES error each and every time it happens? YES.

So I contact AFFORDABLE DENTURES corporate office, the woman handling complaints. She contacts them and they tell her they redid my dentures once already (off-center the first and their second/final attempt "but that's as close as they will get to centering the teeth" and improperly hitting on the bottom teeth both times). She tells me it is up to each AFFORDABLE DENTIST to re-do, not re-do, refund, or not refund.

Dr. Mann decided I would not be receiving a re-do or refund. They were only willing to do adjustments if I had sore spots. Since the dentures are so loose I have no sore spots. What I do have lumps of flesh pinched inside my lip from the upper part of the denture flopping around. So I told this lady corporate is wasting money paying her to intervene if the decision is up to the individual dentists. Her contacting them has no impact whatsoever (no matter how much sense MY SIDE makes that all ill-fitting dentures are the fault of their lab PERIOD). The DENTIST did not wait on me at all that final day at their office. What an expensive lesson to learn at age 62. Thousands of dollars are gone from my bank account and expired dental insurance in December 2013. When I retired I will never again trust an assembly-line dentist that preys on the bulk of their patients whom are elderly!

Regardless of the 745.00 I spent, all I got was stuck with them, and a hard time. And wanna mention that I'm currently residing in a homeless shelter and need the teeth to fight malnutrition. If you want what you pay for, do not get your dentures there. They have given me 2 broken top dentures in a one yr period and wanna charge me after offering free alignment for 60 days and today is the 60th day. Shame on you... Crooks.

After injecting many injections of local anesthesia into my upper jaw and the roof of my mouth, the doctor proceeded to take my 8 teeth out and then cut my gums to smooth down the jawbone and then stitched up all of my upper jaw. I was given Amoxicillin for a week for antibiotic and my temporary denture was placed in my mouth and sent home without any meds for pain. I also gave the receptionist a check for $3000, all out of pocket.

On 2/8 I returned for a recheck and explained how much pain I was having. The doctor gave me a peroxide based liquid to swish and spit and that was it. On 2/14, I was in so much pain and could feel areas of either sharp pieces of teeth or bone. I could not wear the dentures that were too horror my mouth and gagged me. I went to urgent care and was given another course of antibiotics, Clindamycin for 7 days and 5 pills for pain. I continued to try to deal with the pain and the sharp points of teeth or bone poking out of my jaw.

On 2/28, I was seen at our local ER at the hospital and was given another course of Clindamycin at a higher dose and 5 pills for pain and instructed to have an emergency appt. today. I went back to Affordable Dentures to be seen and was treated horrible. I started to cry out of frustration and continued pain and was told by the doctor, "Don't cry in here." I also was told that there was no bone or tooth pieces out of my gum. I told the doctor that they had even taken pictures of this in the ER. I left the office with my temporary dentures and called my primary care provider and they are getting me into an oral surgeon tomorrow. By the way, when I got home from Affordable Dentures, 2 pieces of those teeth or bone got loose and came out. I have them for proof when I go to get help with at least a partial refund of my $3000. I only wish that I had read these reviews before I went through this. Please be warned!!

It is 3 person office and the nurse is exceptionally rude. She will not allow you to ask questions or tell her what hurts. The dentist was there at time of first adjustment and I had a list with questions, and he looked at blisters, and told me he could only do one thing at a time. Then he left the office. The rude nurse brought my dentures back, placed them in my mouth. Trying to make nice I said how much better they felt. She said something about they don't need list, they know where dentures are rubbing, etc., true marks show, but I had questions on when do I come back for my "real" pair of ultimate dentures? My teeth are beautiful but very large as I've seen many describe. I'm ok since these are temporary. Also I wasn't asked any personal questions hopefully because my final pair is what they consider important.

If you have insurance they will not file of course but they also won't cooperate with your company when they have questions. I found out too late through local social media that I am not alone in all these feelings. I understand the assembly line they have set up. 6 people show up at 7:30 daily and pick up teeth at 1:00 or so. 9:30 is time for adjustments. The in-between is for making the teeth and the place is lights out by 3:00 on the days I've been there. (Store next door said that's the norm.) The level of disrespect to patients, lack of information, and delay in getting back in for adjustments that take only minutes is so unbelievable. Low prices are supposed to be due to mass services of some product, NOT due to rude staff and robotic-type treatment of patients!!!

I was checked in and called in to exam room. The first remark from the assistant was "You have not been here in 90 days and our prices have increased. I will need to review your chart and give you a new quote" (1 of the reviews I read, mention this tactic). I mention to the assistant "I was a little curious" as I informed her I read some of the reviews posted online and they were mostly negative. She turned and looked at me and said "No one is forcing you to have your procedure here". Well the red flag went up, I informed her "With an attitude like that I definitely will not be having my procedure done here!" She told me to have a good day! I would definitely not recommend this facility to anyone to have their dental needs met.

The Dr. also gave me a free upgrade which I didn't really ask for but It was greatly appreciated. He genuinely felt bad about the situation. So I decided to rewrite this review because it's obvious that there were good changes in this business and I believe this particular office deserved a better review than what I gave them. Thank you for the awesome service today!

Original Review: Feb. 19, 2016

I called Affordable Dentures in Rochester, MN. I talked to Sharon the secretary to get some input on how I should do the process of dentures since this would be my second transaction with them (the first was just as bad). I only had 5 teeth left, Sharon told me that I needed to get the dentures beforehand so the dentist could put them in my mouth for proper healing. Well, surprise, surprise. When I went to the dentist, got my procedure done, my dentures were about 3 times too big. Every time I spoke or tried to put them in my mouth I choked and threw up. I should have never went before my teeth were pulled. The dentist who pulled my teeth confirmed that. I was taking the advice of Sharon. (Little did I know it is a return scam) I went back.

They did a soft re-line after arguing with the dentist for a half hour. (It was a free soft re-line) She was so animate to explain why I was wrong and she was right!! All the soft re-line did was fill in so my dentures were tighter (bottom). Now I have to wear these dentures 3x too big I look like a horse and I wasted $1300. The staff was defensive and rude. The office was dirty. Example: the nurse instructed me to put my top plate on a tray where there was someone else's tissue. Disgusting!!! I pointed it out and she totally dismissed it as if I was being rude!! I could go on and on. The only way I am getting a denture that fits is to pay for a new one - as stated by the young female doctor, because it's not their fault or responsibility!!

I took the advice of the secretary and when I met with a good dentist he was shocked at the condition of my dentures. I was scammed to feed the piggy!! Urggg I did not pay for the new wearer package because I did not need it, so this is what I get!! WORSE, HORRIBLE AND disgusting place I have ever been. Would not recommend at all. Don't waste your money!!! I will be driving 2 hours away to get my dentures fixed and call it a loss here. There is no reason to try. Worse people ever and for the redhead assistant there, she has an attitude the only thing she did the whole time I was there is rolled her eyes and smacked her lips. Be careful. I am serious. Heed my caution!!

One of the biggest scams is that for the $495, not only do you get the "basic" teeth, but you only get 30 days of "fittings". If you want follow up visits, it will cost you more, which I paid for. The extractions were 4 months ago and I made yet another appointment today for her to go in for a fitting. This is the 4th or 5th "fitting", the dentures are still rubbing sores on her gums.

On two of the "fitting" visits, they actually found bone slivers working their way out through the skin. Where did those come from and why did they not show up on the x-rays? The receptionist was rude, the nurse was awesome and the Dentist had about as much personality as a doorknob. I hope by writing this review, I can help someone else avoid the scam Affordable Dentures is perpetrating.

The first visit was nice enough. The receptionists were polite even if they didn't seem to have a clue what they were doing. The only bad experience I had was a very rude lady who dealt with the mountains of paperwork I was filling out. You could clearly tell that she hated her job. With that being said you run into unpleasant people every day and unless you are incredibly thin skinned it shouldn't bother you. It was the least of my problems.

The initial appointment started with a consultation. I didn't actually have anything done that day. The dentist and an assistant came in and gave me the costs as well as explained the process. They were fairly thorough and had no problems answering my questions. At this point I figured that I had maybe dodged a bullet. I was very hopeful that I was going to be one of the lucky ones. I began to get suspicious when they refused to pull my teeth unless I agreed to buy their most expensive package. Being in a dire financial situation I really didn't have much a choice. The most expensive package isn't what I wanted but it was still far cheaper than getting work done elsewhere. I agreed and signed the necessary paperwork. My next appointment was going to be about a week later.

The next week I came in early in the morning to have my impressions made. This was fairly quick and I was only in the office for about an hour total. The impression taking process was very unpleasant and I gagged the entire way through. I personally don't blame the dentist because I do have a very strong gag reflex. Other than the whole process was very smooth. So far so good right?

Later that afternoon I came back to have 16 teeth extracted. I got to the office and waited about 30 minutes before I was seen. I got to the back and began injections. After this I went to a full blown panic attack and came close to passing out. The one positive is the dentist who was working on me took it in stride. I wasn't treated disrespectfully and after about 30 minutes the panic subsided and she was able to finish my injections and begin pulling teeth.

Getting 16 teeth pulled is about as pleasant as it sounds. I have had many teeth extracted in the past and this was by far the most unpleasant experience I have had. The most curious thing about this visit was there NO assistant involved in the actual dental work. The dentist was working alone for the entire time. Maybe this is standard procedure at some places but it felt odd to me. The dentist was VERY rough and borderline careless during the extractions. She had to yank especially hard to remove some of the teeth at the bottom of my mouth. I immediately felt pain despite being numb. Once the numbness wore off I could not open my mouth fully for days. It took a full week before I was out of severe pain. It honestly felt like she had broken my jaw. I decided to tough it out as I have a phobia of dentists. Once the severe pain was over my jaw was sore for the next two months. I'm fairly certain that isn't the norm for routine extractions.

Once the actual extractions were over they stitched my mouth up and inserted my temporary denture. Now I consider myself a very tolerant person. I was willing to look past the sales pitches, the potentially broken jaw, and the incompetent receptionists. What really set me off is when the denture itself was so poorly made that it would not even stay in my mouth. I knew something was up when the lady who inserted the denture told me that I would need to wear "a lot" of adhesive to get the denture to stay in. Fast forward a few months later and the denture does not fit at all. Even with adhesive it falls right out. I have several family members who have been through the same process elsewhere and they NEVER had these issues with their temp dentures.

As of now I essentially have no teeth and won't until at least 2-3 months later when I am supposed to return for my "permanent denture". It is incredibly humiliating. I returned to ask what they could do and they wanted around 300 bucks for a reline but recommended I just get a new denture made (which they of course wanted to charge me around 600 bucks for). I couldn't believe what I was hearing. They made an awful denture and refused to fix it. Suddenly all of the nightmare stories began to make sense. I kindly told them to screw off and that I would just wait a few months.

Remember when I mentioned the people up front being incompetent? The worst part is that they botched the paperwork with my insurance company and now I owe Affordable Dentures 700 bucks (which I really don't have). I implore anyone who is thinking about Affordable Dentures to listen to what I am saying. If possible save your money and wait or perhaps see if you have a family member who can help you pay to get the work done at a reputable dentist. You'll have the terrible experience that the rest of us did if you choose Affordable Dentures. You have been warned and you have no one to blame but yourself if you agree to their scam. For the record this was the office in Greenville, SC.

So now it is over a year later I still have the same original temporary dentures they made for me and they fit terrible, and I can get no response from the professional dentist associate with affordable dentures. I have even submitted a request for assistance through the website and got no response. DO NOT GO TO THIS DENTIST. Too late I found out what kind of a person he is and that he has several issues that have been disciplined for from the Arizona Dental Board. I plan to file a complaint with them as well as file civil suits, and inform my insurance company about the fraud this "trusted professional" had committed.

The following morning Tuesday showing up on time for my appointment, all of the employees and Affordable Dentures in Lansing Michigan stop what they were doing to take time and not only resolved and build me a new plate but they did this all before lunchtime with no extra cost, no extra charges and no hassles. It was one of my first experiences in any major purchase in my life where there was no consequences, feedbacks, extra charges, and surcharges.

I want to thank ** and all the other technicians at Affordable Dentures in Lansing Michigan for such a great response to resolve my problem within 24 hours of noticing it at no charge or inconvenience on my behalf. Not only has Affordable Dentures replace my once wonderful smile they have given me a reason to smile with such great customer satisfaction that all businesses and practices should take lead from. Thank you once again Affordable Dentures for not only restoring my smile but also my faith that not all places are out just for your money .

After losing all of my teeth because of cancer in my jaw I lost not only my teeth but had to sell my home and drain my entire saving just to pay my medical bills.. I lost everything and had to go to work passing out handbills for local advertising and to me a whole year to come up with correct amount after paying for my new teeth from Affordable Dentures and receiving the Top Shelf Service during the service, and then going to another office in another state and then resolved my problem in less then 24 hours. Thank You Dr. ** , Decatur Blvd, Las Vegas NV, and also to ** on 5452 Saginaw, Lansing Michigan for one of a kind President like service...

My next day was set up for 12/14/2015 to have my extractions and implant done. Dr. ** numbed me up wonderfully! I have to say the extractions were not overly painful. He made sure I was very comfortable. The office staff is wonderful by making me feel comfortable and at ease. Carmen is WONDERFUL upfront! My teeth look good. I just had it done so pretty swollen and in pain but overall very happy with the experience!! Thank you to Dr. ** and all his staff!!

I had asked that they replace it early on and was told it just takes time and they will keep putting a soft liner in it. I know this not to be true and this is not my first rodeo. Anyhow, after 8 weeks of back and forth I finally told them unacceptable and I want a refund. They offered to replace it, why would I want to go through that again? They also said they will refund it. But it comes with terms. They request refund from Corporate office and get a check in 7 days and I have to pick up in 7 days and hand over the denture. I asked that they give me the common courtesy to get another one made before they take this one. No that isn't happening. They pulled all the teeth, screwed up the denture and now can't even work with me. They could care a less about their customers. You believe that. Because whether they refund me in 14 days or 28 makes no difference to the bottom line. They can't resale the denture.

The only difference is they are forcing me out into public with nothing while I go through this process with a reputable dentist who won't make a denture overnight. You clearly get what you pay for. Unless you can afford the multiple visits to the facility to keep getting repairs and excuses for a shoddy lab, don't go there. Also be prepared to deal only with dental assistants. The dentist doesn't do anything in this facility but pull teeth. Everything else is done by the assistants. So I was given a phone # to call Corporate. After 45 min wait on phone, I learned that wasn't Corporate, it was patient relations. I asked what the refund policy was for Affordable. I was told that it is decided by the individual facility as they are individually owned. Well I was just told yesterday by Denton office, that the corporate policy is 30 days. Now how can it be 30 days if the final product isn't even fitting yet. 30 days from what?

They claim you just can't wear it 60-90 days and expect to get a refund. This makes no sense if you don't have a finished product. Then they continue to bully me and say you have until Monday 12/14/15 to request a refund and go without teeth (while your new one is being made by new dentist) or let Denton Affordable make me a new one and endure another 60 days of hell, or all options off table and you get nothing. So decide by Monday. While speaking to customer relations today I was told all they can do is take the complaint. And someone will call me back. The rep went so far as to tell me they only have two people, Mr. ** and Mr. ** that return calls on complaints for entire franchise LOL. I wonder when I might get that call. Surely not before Monday. Not really certain what my next move will be. I am certain Denton Affordable Dentures won't be making me a new one. I am pretty certain the horrible work has led to my jaw popping. Don't go there. There are other options.

I have to fill them with paste and powder but after several hours, the pain is too much. I am very upset at the fact I was told by the two dentists at the office in Panama City, FL. that "I am just a person, that dentures may never fit and will always have to use paste. Let's face it, dentures are a pain in the butt." I was also told there is nothing else they can do to help me. Then my question is why did you take my almost $900.00 for something I can't wear and you can't help. If that's the case and "CUSTOMER SATISFACTION" means anything to your office, why wasn't I offered a refund? I would not recommend this office and am very displeased.

I can say that I identify with most all of them. When you have been treated like less than an intelligent human being, it is literally adding insult to injury. Because I have been in the position of a business owner in the past, I see how easily they could have compromised their integrity. From my perspective, the doctors and all the staff seemed under tremendous pressure to see the fledgling business succeed and salvage their individual livelihood at all cost. In my opinion, they all suffer from compassion fatigue. To my observation, it looked like the dental assistance with the most compassion did not last long.

The so called "Tech" actually ground a hole into my new upper plate in an attempt to "Make it fit". After 2 weeks of not having even partially usable Dentures, excuses and lies are what I've been given for my money, not the "BEAUTIFUL NEW SMILE" I was promised. I'm on s.s.i., get 733.00 from the government. 3/4 of my MONTHLY INCOME has been spent at "Affordable Dentures" in 2 1/2 weeks, and I have absolutely nothing to show for my trust, but poorly made dentures that don't fit, and the same promise to reline my new Dentures. I've worn upper and lower Dentures for over ten years, so the excuse that my mouth shrank up in a matter of 5 hours doesn't make sense, when the impressions were taken that same morning at 8:30 am. I feel as if I've been ripped completely off, and plan to speak with a lawyer about this issue.

I went to the office when the swelling started going down because they would not stay in and I could not eat with them at all. The tech put a ton of glue on them and said bite down. When I opened my mouth again, they fell right out. I was grinding up all my food for over a year. I didn't wear the lowers, as they looked awful and were bigger than the uppers. Kept telling them they looked awful but they disagreed with me, though anyone who knew me said, don't wear those! They tried making more for me but just could not get it right. I went back after a year and 3 months for the "permanent" teeth. After much pleading and explaining my problems, they finally made a set of teeth I could wear, though I had to glue in the lowers.

After 6-1/2 years, they were digging into my gums so much that I was in constant pain. I figured I needed relines, so I went back and paid $360 for the relines, but they were still digging into the gums, and had a bunch of plastic lumps on the outside which I had to file off. Went back and almost had to grab them and force them to listen to me explain the problem I was having. The second reline just dug in a little lower and I was soon in just as much pain. I finally decided that they were incapable of doing this right.

After 6 months, a tooth broke off the top. I called them and she tells me, "oh, these teeth only last 5 to 7 years anyway, you probably need new ones." So I went in and asked them why they let me pay for relines on expired teeth. Then it's "oh no, some of our customers have teeth that last 10 years. Maybe you're not taking care of them." Not true. I said that if they would refund my $360 for the relines, I would pay for new teeth. They said their warranty was only for 3 months and would not refund anything. I was NEVER told, in all the years I've been going there, that the teeth were only good for 5 years or so. Now I have to find another place to make me new teeth and I don't trust any of them. Looking for someone more expensive. The best thing I can say about Affordable Dentures is that they're affordable.

They pulled 11 top teeth. The fee for routine extraction with New Denture Wearer Package is $50 per tooth or $90 per tooth for a complex extraction. I had 2 complex, so 9 teeth @ $50 plus 2 teeth @ $90 = $630 for extractions. I have worn the temporary denture for one year. **, the assistant, said I could design my own permanent denture. She told me to "pick a photo from a magazine" to show them what I wanted. I did that. I took 3 similar photos & explained exactly what I wanted.

When I returned for the 1st wax try in I saw the teeth they used were way too big for my mouth. I looked like I had horse teeth. It was an awful feeling to think I wouldn't have that perfect smile that I've always wanted & that I had paid for. The receptionist, **, walked by & when she looked at them she said, "Well, you can always tell people you had Botox done." That's how much the denture changed the look of my face. The staff lied to me (about choosing my own look - the denture did not look like any pictures I showed them). The dentist laughed at me when I was trying to explain why I didn't like the look. He said he didn't understand what I was saying. That's because he kept interrupting me before I could complete a sentence. I didn't think there was anything funny about it at all!!

I refused to wear them out of the office that day. I asked them to make another set with smaller teeth. When I returned for the wax try in of the 2nd set, it wasn't any better. They made 2-3 adjustments since the lab in on-site. The jaw teeth did fit better after the adjustments but the front teeth still looked very wrong. I let them know I wasn't comfortable with them. Two of the staff members ridiculed me saying they thought I just don't like change. I was very upset at their unprofessional behavior. ** convinced me to wear them for a while to get used to them. I wore them home. And as the dentist suggested, I looked in the mirror & talked to myself trying to get used to them. My family agreed with me, they did not fit or look good.

Just a couple hours after I left the dentist office, I called & asked ** if I could return them for a partial refund. Because they couldn't make a permanent denture to my satisfaction, I ended up keeping the temporary denture which is basically their Economy (cheapest denture they offer - $275 for full upper denture). ** said I would be responsible for a $75 lab fee. I agreed that was fair.

Since I didn't keep the Ultra Denture package they raised the fee for the extractions from $50 per tooth to $90 and the complex extractions changed from $90 per tooth to $145 per tooth. That makes no sense to me since I'm still a New Denture Wearer. If I had known they couldn't satisfactorily make the Ultra denture I would have simply paid $275 for the Economy denture & had my extractions done at a dentist who accepts my insurance. The routine extractions, after insurance, would have cost me $45 per tooth. The difference for the extractions went from $630 (that I originally paid) to $1100...same service, nothing changed. They gave me a refund of $200. I believe they owe me another $470 for the price change of the extractions. I discussed this in the office at the time of the refund. I also contacted corporate of Affordable Dentures. They told me it is up to each individual dentist to make their office policy.

My second pair is awful. The gum portion is smaller and fits better but the teeth are awful. They were not set properly so they are off center and they are huge so I cannot close my mouth when I wear them. When I expressed this concern during my fitting, I was told I would just have to get used to them. Now I'm left having wasted money on two sets of dentures that basically worthless. I wear my temporary set in public when I'm forced to but cannot eat comfortably with either pair, even with denture adhesive.

The dentist informed me that my dentures were dropped when they were the wax try in. Well.. I know it was him that dropped them, coz the girl that made them and the nurses knew nothing about it. They had to remake the bottom and now top and lower are horrible!!!! Every time I wear them, I can't keep them in coz they are so huge for my mouth and it forces air down my throat which is causing digestive problems for me now. Medicaid will only pay for new ones in 5 years I think... it's only been 1 year. I went back at least 7 times to get the sore spots fixed.. they just kept messing them up more and started to get very rude.

I will not recommend Affordable Denture to anyone. I detest the way that I was spoken to. So far I've had to take off 2 days to go back to the office. They tell you the only time they can make adjustments is 9-11. Had I known this, I would have never gone there. Most people are at work at that time. This place is awful. Needless to say, I must try and get in because I still can't eat. Do I want to? No, I don't have a choice.

The premiere denture set looks like a bad reject of their economy. Some very thick high spots and some very thin see through spots. The teeth are about a 1/4 longer on one side. They do not line up whatsoever! Yes... Schneider ** is very gentle when pulling teeth and yes he does a try in and makes sure they look and feel right before they make them and then you never see him again. And then that is when the evil starts. His dental assistants become witches. They become evil and rude. They tell you they don't think you want teeth and you are being difficult. They tell you that you just don't know how to wear dentures, and they are new just glue and get use to them. (I have worn dentures for over 12 years. I think I know how they should feel and how to wear them as well.) They refuse to listen on how they fit and then when you ask to see the dentist again they tell you he has left and he did his job and take your dentures and leave.

Save yourself a lot of time and money. See a real dentist who treats you as a human being instead of cattle. This is how it works. Sign in (7:45-8 am) and there is about 10-20 at a time. They take an impression. Pay the bill. Sit and wait for 3 hours. Do a try in (11 am -noon). Wait for another 3-5 hours. Get crap teeth that do not fit or even look like what you tried on pushed out the door. You will be there from 7:45 am until after 5 pm depending where you are on the list.

I am very dissatisfied with the poor quality of these teeth. I am on a fixed income and cannot afford another pair or to keep making trips to Anderson SC. I have called you once and I was sent back to Anderson. My trip was no better except that they didn't fall out of my mouth. I have made 3 trips there and I'm upset to know that the workers there don't seem to know what they are doing. I am deeply sadden to know that your company does business this way. I will not recommend anyone to go there. I have a huge pair dentures that I just wasted my money on because I surely cannot wear them. Thanks for your time.

I couldn't believe how rude and unprofessional she was. She ripped all my teeth out pretty quick, my gums are tore up and no stitches. She treated me sadistically. I get home and realize she forgot to pull a bottom tooth. My receipt shows I paid for the removal. I call the office - they didn't know the dr forgot that tooth. I go in for the follow up on 08/07/2015. The doctor's son comes in. I told him that the dr forgot a tooth. She comes in and said she didn't forget it. I wasn't going to argue, she lies to my face. She removed the tooth without even pretending to give me the nitrous. I can't believe she stays in business with her unethical principles. I will never go there again, except to pick up the molds I took.

I had many difficult extractions & I had been told this by many dentists. The DDS at the Tampa, FL location extracted every upper tooth without me feeling the slightest pain. And I'm a huge wuss at the dentist! After 3 days I was eating steak! I wore my temp denture for 4 YEARS until it broke. I called them up & they said "come in" and get my permanent denture, but I'd have to pay the increase of price from the last 3 years (I was supposed to get the permanent ones within 1 yr), which was a whopping $25! I got my final set in 2010 and they're in incredible shape according to 3 dentists & one at Affordable Denture in Franklin, IN.

Franklin, IN - in 2014 I was diagnosed with Stage 4 throat cancer. Unfortunately I had a few bad lower teeth and that had caused serious gum & other issues. My doctors recommended I get my lower teeth removed prior to starting treatment because after it started I could not have dental work done under any circumstances and they feared that the treatment would also cause accelerated degradation of my lower teeth. I had all of my lowers now removed in 10/14. After months of chemotherapy & radiation therapy I beat my cancer. In 8/15 I had the opportunity to go and get a consultation at the Franklin, IN location for a lower denture. I went in @ 9 am, got impressions, bite marks, wax bite impressions and an entire workup and was out by 11 am and told to be back no later than 4 pm. I arrived back at 3:30 pm, was called back in minutes, tried my lower in, the tech made ONE adjustment and I went home to eat steak!

Those that have issues with fit is mostly on them. They do not follow instructions when giving impressions or making bite impressions. It's all downhill after that. They're trying to work off of a bad base and it's hopeless after that. I would recommend Affordable Dentures at these two locations to anyone, period. I've had people with dentures 4 times as expensive as mine ask where I got mine because they look so real & natural that they didn't even know they were dentures! I've never had to use denture creams, have adjustments, liners or anything. They hit it 100% on the head, both times, at different locations across the country, almost 10 years apart... I think they are doing something right, at least at these locations.

Few yrs later I went to another one in Savannah Georgia. I purchased the custom package this time, with same results. I was told the same story that I was told at previous Affordable Dentures. After reading some of these reviews I'm worried and most definitely sure they scammed me with that tech has to leave and I would have to come back another time story... And the denture.. you will not get it to look the way you want. The shade yes!! The look no! The teeth showed through the gum in the dentures. I won't be back unless they change a lot. It's awful. Take advantage of someone trying to save money.

I am leaving state in ten days. It would be 42 days until I can get them fixed. One side of gum is way higher than other side, rubbing terrible. This practice is not worth walking into. I have left out most of the horrible events, would be too many words. But I would avoid this practice. It sounds like a requirement to have no personality to work there. I should have used my own dentist. Would not have been much more money and would have gotten nicer teeth and great service!! It wasn't until I ate the night I got these things that I knew they were this bad. Just saying!!

The dental assistant was knowledgeable and very friendly, along with the receptionist. I would highly recommend this office to anyone who needs their service. They could have taken more money from me by removing all of my teeth and giving me a complete set, but instead was concerned about my experience with dentures. Prices are reasonable also. My dad has his done at a local dentist office and paid almost double what I did. Don't let all the negativity persuade you to not check this particular office out.

When I received my permanent partial, it also didn't fit & in a little over a year it has broken 4 times! (I also purchased a lower partial which also does not fit.) I refuse to go back there & would like everyone to know that this dental clinic is a rip off, plain & simple! There were many clients waiting with me that had come back due to problems! None of them had anything good to say about the product or demeanor of the employees!!

He would have to remove all my top teeth and do a full denture. He agreed to do this at no additional cost because it was his error. (Ultimately what he did was lowered me from Ultra to Custom). When I came back that afternoon for the procedure, I took the Halcion -- which had absolutely no effect on me. The girl at the front desk left to go get a smoothie. The office was empty, ZERO staff there, after she had me take that medicine. Eventually they started, even though the 'sedation' was not working and I was scared to death. He started the shots - extremely painful. Finally it was done. The front desk lady tried to clean my face and because of the meds, it hurt, but she wouldn't stop until I slapped her hand away. She said she couldn't let me leave looking like that.

Came back the next day in severe pain. Nothing done to help. A week later, return for stitch removal and bottom partial placement. The young man who removed my stitches is the only good part of this office. I had to remind the doctor twice that he was supposed to be placing my lower partial. He still couldn't do it. I double checked my plan to be sure I was getting Ultra, only to find that I wasn't. The front office lady was very rude and actually tossed her hands in the air and said she was done and going to lunch -- and she did. Left me standing in the office in tears after she'd told me the doctor swapped me over to the lower plan (without me knowing) and if I wanted the better I could pay for it. On my way home I got a call saying she was upgrading me to Ultra.

When I called to verify what was said the dentist got on the phone and told me he would upgrade to Ultra at no charge, but I needed to be nicer to his staff. I explained that his office lady walked out on me, and then he said he changed his mind he would not upgrade me unless I wanted to pay. Very rude. Very unprofessional. At this point, I am afraid of what I will end up with. The dentist also argued that I was in fact sedated when I clearly was not. I truly feel there's a malpractice suit or some lawsuit somewhere in here. How is this company still in business with so many negative reports?

As far as the dentures, they ended up not being as tight fitting as the prior dentures I had, from a different dentist. The bottoms of my front upper teeth are clear plastic, not white. I have had many friends comment about this. I brought this up many times during the countless times I went back and they tried to tell me everyone's teeth are like that (whatever)! My upper teeth do not line up properly with my lower teeth and my upper teeth are way too far forward from my lower teeth, which makes it very difficult to bite through steak.

They made me pay the whole amount up front before they would even start the dentures. Then, my insurance company sent the money to help pay for the dentures to them, instead of me. That is how Affordable Dentures works with insurance companies (at least mine anyway). Then, it took forever for Affordable Dentures to send me the money which my insurance had sent them. I will never return there to save a few bucks! The anguish, driving time, waiting to be seen time, loss of work time and their supposed finished product was definitely not worth it.

I had 19 teeth pulled yesterday and chose not to leave without teeth. That was my choice and even though they tell you they wouldn't recommend doing that they do it so you are not leaving without teeth! I was told adjustments would have to be made, that they might rub sores or be unpleasant in place to come on. They will adjust them for me that they canals them comfortable to where they don't hurt me! Almost all these reviews written complaining was things you were told before your teeth were pulled. If you want dentures that fit go in have them pulled. Wait the 2 months after your so era are closed and go back and leave there with no teeth. That is what they recommend for you to do. If you get dentures the same day don't expect them to fit snug and perfect!

I'm in a lot of pain today but my dentures fit they aren't and my appearance is so much better. If you want celebrity teeth be ready to pay more than 500 for them!! I'm very glad I went and has them done there and ignored your reviews or I'd still have rotten teeth. Thank you Dr ** and staff! The pig lady!

Well next day go in notice the lad that had done my last 2 soft liners wasn't there and there's a new Dr in. So she does a sorry excuse of a soft liner as soon as she put the uppers in. I knew right away they were not going to stay in. Now this is 160 mile round trip for me so I told her. Her reply was "oh it might take a bit to adjust to them." After already having 2 soft liners done I knew what was going on. She goes to the back. Comes back puts them back in. Lil more snug. So on my way back get half way home get this taste. Anyone who wears dentures knows taste. She had put denture powder in where she had messed my liner up. Now I'm angry. Call. Make a appointment. Go in couple weeks later. As soon as I sit down in the new dentist comes on from jump. I try telling him that she messed my soft liner up and that the bottoms were killing my gums. Well already taken 1,000 dollars of my money.

As soon as I said ill-fitting which they always have been at bottom when you have to load a bottom denture down with not powder but paste twice a day in 12 hour period something wrong. So as soon as I say ill fitting he starts running his smart rude mouth about a refund. And my reply was I don't think so. Should of thought of that before taking my money. In all honesty my dentures uppers that is went from snug then after she left within 2 or 3 visits. To him the uppers went from snug to having to use some denture powder to having to soak them with powder then that wouldn't work were he was refusing to do a soft liner correctly to using paste on both my upper and lowers. Not my last visit but the visit before he promised to do a soft liner. Went back last time. "What can I do?" I said "a soft liner like you promised." "Well, I don't think I'm going to be able to help."

I talk about a refund. I said we "you take people's money promising them one thing then do the opposite." Went to front desk. That lady handed me a release agreement for me to get back a refund. Now I'm still wearing my temps. Agrees to only give me 360.00 dollars out of a 1,000. Would have wasted more of my time and money to take them to court. Took refund. Now for anyone that's thinking about any of their packages my advice would be to save lil more money. Go elsewhere otherwise just throwing it away at that office. He is rude. His whole staff is sloppy, and just don't care. Just don't see after all these complaints something has not been done about this company. Can say what they want but fact still remains they're all tied in to affordable dentures. My heart goes out to people who has lost more from this place.

Affordable Dentures obviously does NOT CARE about customers who have Emergencies - and the facts are inevitable - there WILL be an emergency requiring either repair or replacement. Affordable Dentures only cares about getting NEW customers and their $$$. Simply pathetic considering this is a business that supposedly is interested in helping the customer's "appearance".

I had to travel a good hour away from home to get there and now they want me to stick around town for the next 4 hrs... well I got back at 1:30 pm, hoping to get called in back to get my teeth pulled. 4:15 pm I was finally called back to get my teeth pulled. I got my immediate dentures and they didn't fit very well, they said I didn't need to use anything like powder or glue to hold them in. Well, they were put in my mouth while the gauze was still in there... of course you don't need glue when your mouth is stuffed with gauze. They told me to come back in a year to get my permanent dentures... I asked them "could I come back and get the temporary ones adjusted". They said "no". It was the permanent ones that I get the unlimited adjustments... So I went home, after a few days my gums were so sore where the dentures had made sores because they were jagged and sharp...

I called and asked could I get them fixed and they said they could not do anything about it, I would have to wait until I got the permanent ones. So I waited a year, went back to get the permanent dentures... Still had to wait from 7:30 am until 5:00 Pm to get them... around 9:00 am they took the impressions, and at 4:30 pm I was called back to have them in my mouth... They were awful!!! They were crooked. The middle line that is supposed to match up with that crease between your nose and upper lip was way, way off. That line was on the side of my mouth... I showed it to them and they said it was all in my head... I told them I was not leaving until they made me another set because that was ridiculous to sit there all day long and have results like that. Because it was closing time they told me I would have to come back the next day. I was furious... but since I already paid and they don't give refunds, I went back the next day.

They took me right back this time... made new impressions, and then after a few hours I was able to get the dentures in. Guess what? They were crooked again... I told them I was not paying for that and it was horrible that they were trying to sell me a set of dentures that were crooked... so they said they would make me another set but I would have to pay for it... I blew up...

I told them, "Look, I paid for the most expensive set of dentures you make here, it comes with unlimited adjusting. First they have to fit right, they have to look real and I am not leaving until they get it right and I am not paying for another set". So they made one more set, they again were crooked but not as noticeable like the first 2 sets. I had to go back 3 more times for adjustments... It totally is not worth the hell you have to go through to get a set of dentures... now I need a new set. It's been 5 years now and the ones I do have are way too big for my mouth and I have no idea where to go. But not Affordable Dentures, that is for sure...

In this area, they are always looking through trash cans for food to eat due to lack of police arresting the local female drug dealers who prey on UVA students to say the least. They arrest men right much but due to the habit, loss of jobs and loss of house happens more often than it should. It seems several people follow me from Dr. ** office but was trying to not be paranoid. I am on Social Security and cannot afford to have my dentures stolen. My own family has same problem, stepmother's addictions always trespassing, taking things. Please do not take this lightly. Breaking around here happen even when residents are awake at home.

I finally had to push her hands from my mouth and ask for a break. She had no compassion at all. The final 2 teeth to come out is when she decided to get someone to suction my mouth. I almost threw up. I could hear them in the room next to me, (after my butt in hell), offering a non medicaid patient juice because he wasn't feeling well. Not once did anyone come to my room and ask if I was ok or how I was feeling. One person did come and take my pulse monitor from my finger and said he needed it for someone else and she would bring it right back. I never saw her or my pulse meter again.

I laid in a room by myself for 45 minutes with no one checking on me. I have never experienced anything like this before. I am traumatized. I am shaking as I relive what happened and writing this down. My husband went to AD and paid cash. They rubbed his gums with a topical anesthetic before the shots. I know I was not treated the same due to my financial position.

In 2009 I had to get teeth removed for a bottom plate, while I was there I wanted a reline on my top. They totally ruined my good plate, the front teeth now sat to the right of my mouth. They assured me that If I came back they would replace it. At this time I had returned to the northern part of the state but made the trek back there to get my new plate. It looked as bad as the first hideous one I had. I complained and so they sent it back with the new lab guy talking about a blue plate special and having a big laugh. We all know a blue plate special means leftovers...

The plate I had to accept was not good and nothing like what I had. In a few years I saved enough money to replace the upper plate so I ended up in Winchester Va. I paid over 900.00 for a plate that was crooked, the teeth didn't match and it was really heavy. I think that after holding the impression in your mouth for an extended time and pressing around in there the gums are a little swollen so you can't tell how loose they are right away. They were so hateful about the plate, it was of course my fault with my messed up mouth that they couldn't make them fit better. I pointed out that my ugly plate still fit ok and then was basically told that they wouldn't see me again.

Let me end this rant with a thought... If I owned a business and my employees were as rude and condescending as the people at Affordable Dentures, they would be looking for work... maybe they are trained that way.

In April they offered me to do permanent dentures for out of pocket cost $1,700. After a serious conversation they agreed to reline my temporary dentures after July 24, 2015. I consulted with other dentists and they confirmed that in my case relining cant help. Need to underline that no one time the doctor spoke to me, all explanations were coming from technicians.

I attempted to super glue the teeth back on. One has stayed the other will not. Over this period of time it appears my lower gum has shrunk and the natural teeth are now 1/8 to 1/4 inch above the denture. Every time I bite down it contacts those teeth and pushes them. I can barely eat now and it is extremely painful. Biting down has pushed the teeth outward and now they are very loose. There is not an Affordable Denture near me now. There are two that are probably around 50 miles away and the one in Tallahassee is about 2 1/2 hours away. I am in the process of contacting them today but I desire and expect same day service.

Update: I contacted the Tallahassee office of Affordable Dentures and spoke with **. She verified I had my teeth extracted and dentures made 4 years ago and it is in my record that yes they will make me another bottom denture at no cost as I purchased a package. She advised me to contact the nearest office to me and they would fax the info back and forth and I would be able to obtain a new lower denture at no cost. I contacted the Panama City office to get an appt. and they stated they would not provide a lower denture at no cost. It would be $110 for consult w/ x-ray, $95-145 per extraction and $645 for the lower denture. They stated the offices are individually owned and they would not honor the package from the Tallahassee office. I currently cannot chew and so am eating only soft items and I am in a lot of pain. Needless to say I am not a happy camper.

I immediately went to their website on my smartphone and found the identical coupon for 2014. I informed this woman and she said she needed a copy for my file. I asked if she would please print it for me and she said she had other things to do. I asked, upon leaving payment-in-full, if I could bring the coupon in the next day, would they allow the $350 credit. She summoned Dr. ** to ask about this credit, she hesitated a few moments while glaring at me, then huffily said "Fine!"

After the initial fitting, I left and got into my car and began to chew a piece of Doublemint gum. I immediately noted that every bite on the right side caused the upper denture to "pop". I went right back into the AD office to inform the young man who had fitted them and he casually stated the new dentures would adjust, so I left.

The problem persisted so I returned with the same complaint a few days later. A female did some filing or something and the upper denture seemed a little bit better but still popped loose. The young man called in Dr. **, office Principal, came in and listened to my description, then stated "Maybe you should just go back to your old dentures then," seemingly, stormed out!

I went back one more time for the same issue, a bit more "filing" and with the same result, so I had to begin using "goo" on the upper denture for it to work properly [NOTE: I used my previous dentures from Aspen Dental, MA, for over 10 years and never, never had a problem with the fit of the upper denture]. The next (and major) issue then began; chewing gum and other materials would stick and build up between the individual teeth. Since I chew gum a lot, this was a major problem. Given that my prior dentures never had a problem of this sort and, knowing Affordable Dentures would not redo them (They refused to redo the upper to fix the "rocking" problem), I tolerated this issue until October at which time I contact the Patient Services person with my issues.

I repeated my contacts to her several more times and finally made contact in April, 2015. She spoke with the Asheville office, then called me back the next day (a Friday) to inform me that, upon return of the dentures (the ensuing Monday), I would receive a refund [Let's see, were they hoping to make me go toothless? Ha, it didn't work. I began using my previous dentures over the weekend and they are fine and dandy!]. I returned the gum-laden dentures to AD on Monday and did, indeed, get a full credit to my credit card account. Now, I just hope it processes! All-in-all, this was the most horrible, humiliating, shabby treatment I have ever experienced in my entire 72-year life. I found this site far too late!

Not only is it impossible to make that kind of trip for us but now that I don't have any teeth I'm unable to eat properly, speak properly and I look awful. And since they have closed their office where we live they should make a reasonable accommodation instead of taking all their patients from that office and sending it hours away to another office much further than where we live. It would be unreasonable to expect senior citizens to make the 5 hour trip round trip.

Went and had the impression made for the new teeth and when I got them they was a worse fit the the first two. They will not stay in at all and my speech is messed up. Told the dentist helper and she said that you were told the first time that your teeth would not fit right and I told her that for the amount of money that I paid, I should have something better. She said thank you and have a nice day. I told her that the second set fit better than the last set and she said your gums has shrunk and I said well why does the second set fit better? And she said "thank you and have a nice day." Affordable Dentures, 385 Benton Way, Shepardsville, KY 40165.

After paying $3000 for everything all up front I'm extremely pissed! First off this is No way to treat anyone. I live over a hr away and it's expensive to go back and forth every other day. But when you pay that much money for something you better hope you don't mess it up. I would never in my life recommend this place to anyone ever! So please please please for the love of god read these review first! I know they are affordable but I guess you get what you pay for.

This company is an absolute zero in our book and should be charged for false advertising, as their warranty was misleading and wrong. The staff was rude and for the most part very unprofessional. I would recommend that everyone stay away from Affordable Dentures, as they are hacks and liars. We give them the lowest rating available and if there were a way, we would want all of our money back. We now have a new dentist and are starting over. Being on a fixed retired income, Affordable Dentures has hurt us financially terribly. Whatever you do, stay far away from Affordable Dentures.