Zinus, Inc Reviews

I bought a Zinus mattress. It became DEFECTIVE and still under warranty. In fact, it's the second time I tried to seek assistance. I complied with everything asked of me. I took the pictures, etc. Zinus tells me because I did not have the receipt they could NOT help me. That receipt was mailed into them when I sought relief for the first mattress that clearly was defective. They do not understand this. I file a complaint against Zinus with the BBB. But they REFUSE to respond to the BBB. My dealings with ZINUS gets a THUMBS DOWN. In the meantime I have filed a complaint with the CA Attorney General's Office and at the time of the writing they are looking into my concerns. STILL SLEEPING ON THE FLOOR. THANKS ZINUS, NOT.

I was really excited when the mattresses arrived. I waited 72 hours to open the two rolled up spring mattresses that I ordered per the instructions on the outer box. After pulling the rolled up mattresses out of the box, there were no instructions to be found. My sister and I started to cut it open. I then noticed a sticker on the bottom and bent down to read it. Just as I read the words “high pressure” the mattress exploded from roll to flat in less than 1.5 seconds. It happened so fast all I recall is fighting back to avoid hitting my head but I lost all control. I knocked me 4-5 feet across the room whilst trampling me.

In August 2018, I purchased the Zinus Memory Foam 12 Inch/Premium/Cloud-like Mattress, Queen size; the product has a 10-year warranty (replacement or pro-rated refund), per terms of purchase with properly supported base and mattress protector. Due to the poor construction of materials, the mattress began breaking down, contributing to significant back pain and loss of sleep within the past 14-months, well under the product’s warranty, and was releasing fiberglass particles into my home.

I bought a Zinus twin mattress (Night Therapy 10" Supreme Pillow Top Spring Mattress - Twin) through Sam's Club online. It arrives rolled into a tight bundle, one unwraps the bundle and allows the mattress to "plump" into shape for 48-7s hours. One side of the mattress NEVER "plumped" and sags down about 2 inches. The mattress claims to be "very supportive." IT IS NOT SUPPORTIVE. I sank into the mattress right away. Aching back every morning.. I couldn't figure out how to file a return to Sam's Club, since I live about a hundred miles away with no way to transport a mattress. I left an unfavorable review on Sam's Club and Zinus contacted me, saying they would be happy to help me (they are not happy), since it was already past time to return it to Sam's Club.

I ordered this mattress on September 3. As of September 28, FedEx tracking shows it has not even left the facility, so I’m guessing it won’t be arriving anytime soon. The website says that delivery will be 5-17 business days. In this day and age I can’t even imagine why it would take a month to receive a delivery. It’s not like it’s a custom made item. I will never order from this company again and if possible will cancel my order.

Haven't received the product yet, but it's been 2 weeks and my shipment of mattress cannot be tracked. Only response from support is wait 2 more days and this is happening for 3 times. Hopefully product would be good, but Shipping Experience is worst.

Zinus fails on so many accounts - they did not deliver their product when they said they would (fine), but when asked for an update, their staff was anything but helpful. Asking me to do things I already did, making me wait 48 hours before a response. They raised their voice at me on the phone. My guests had to sleep on an air mattress because they missed their commitments, and their response was to give me a 10% discount and implied that's what I agreed to. They asked me to DM them on Instagram, which I did, to which they did not respond, and instead, they blocked me on Instagram.

I don't think I've ever written a review before in my entire life. My experience with Zinus customer service, however, has been so frustrating and so disorganized that I feel the need to open this Pandora's Box. Before I begin, I want to say that I have not yet received my mattress so I can't comment on the actual product's quality. My good friend bought from Zinus and loves her mattress. It's also one of the cheapest options for a foam mattress out there, so overall probably a good deal. If I didn't think so I wouldn't be here writing this review, because I would have given up on the company a long time ago.

Updated on 05/21/2020: We purchased 14” Cal King Zinus gel foam mattress about 8-9 months ago. Finding fitted sheets that fit and stay on this mattress has so far been impossible. We had to get suspenders for the sheets. Changing sheets is a huge pain. Try lifting this mattress and hooking up the suspenders when changing sheets. I wrote Zinus and “Angel” from Zinus customer service wrote back to go to a tailor and have custom sheets made! I’m writing Sams Club as well.

I should have insisted on what I knew I really wanted. Like the mattress and frame, it is level firm just as I wanted, however, I wanted to order the taller frame and thicker mattress. Reason: All the blankets and coverlets that are made for the size mattress I have hang too low. Nothing fits without overhang flowing on the floor. I have to tuck it under or push the covers under the mattress, This has limited my options.. This happened because during ordering settings have a tendency to move from presets and or what you have chosen as I moved around the site making decisions. It was not till after the purchase did I realize the changes. I called immediately and they said it was already processed and could not be changed. Rather than go through the hassle Of returning I will keep this and purchase my next beds somewhere else.

Purchased a mattress topper, something that's not very expensive but still supposed to be warranted through the company. Less than a day in I noticed the topper was defective with tears in the foam, so instantly I got the email address from the inside information. Needless to say they have done nothing but give me the runaround about replacing. I provided photos of the item and the online shipping and order info as they don't seem to ship receipts with online order. Finally after a week I get a response saying they would be glad to help but I needed to provide better info and more info, so again I sent the same information. They replied that they needed a receipt, so again I explained that my purchase order online was my receipt, and now it's been another week and to my dismay, they have yet to respond again.

I've reached out to their support expecting that they'll help me. Did had an exchange of email, but it seems like their support doesn't really know what she's doing (Jonalyn). It's a waste of time and will not bother reaching out to them in the future.

Zinus mattresses in my experience are no good. I bought a full-size mattress that showed a defect within a year. Believing in the 10 years warranty, I contacted the company and the after-sales was very very bad. They kept asking for more pictures and responded late and finally wanted a lot of my time. I never got any replacement either. Even after sharing a video of the defect, the examiner could not find any manufacturing defect. Very bad experience. Would never recommend if you want good after-sales. I will not recommend it to anyone.

I ordered a King mattress frame, a week later I inquired about the order status being that tracking showed it had been ordered but not shipped. I tried numerous times to call the 1-800 number to no avail - nobody ever answered. I kept my phone on to see how long - it was over an hour, the same song playing over and over.

Zinus has really decent products for the prices. Their mattresses have plenty of options and are really good. The biggest problem with Zinus if you buy direct, is they will ship thousands of dollars of furniture on Fedex without a signature required as part of an inclusive price. Almost all companies worldwide that ship merchandise with value over $100 will require a signature. In this case we bought about $4000 worth of furniture and it was all stolen because it was left in the driveway because nobody was home. Fedex is not liable, because Zinus has chosen to save a few dollars on shipping and enable Fedex to do this.

I purchased the smart base, steel bed frame in the twin/full size from Walmart. The frame is a good frame. The problem lies with the company. The box promises two brackets for attaching a headboard. They are missing from the box. And were mistakenly not packed at the factory. When I called the company to ask these be mailed to me I was given the runaround and told that they couldn't verify that they were to be included. I provided pictures of the box showing that they were promised. I also provided pictures of the product number, the receipt of purchase and pictures of the instructions as requested and still I was refused the parts that are missing. The company is hard to deal with and won't honour their product warranty or promises.

Zinus may have a good product but their customer service let me down in a big way. When ordering a mattress at their website the site lead me to believe delivery would be less than one week. After the order was placed and my card was charged I discovered delivery is 7-15 days. I called customer service right away and requested expedited shipment. I was assured this would be handled but it was not. The order was shipped regular and even thought I had it shipped to a business address. They listed it as residential. I know they offer 100% return policy but that does not help as now I have to find a mattress locally as it’s needed before the schedule deliver date. Order # **.

I bought one Mattress and my name was actually chosen to receive a product of my choosing. I chose another mattress for my daughter and son in law. After a few weeks my son in law is in pain from it being too soft. The old bed is long gone. Zinus and their touted fabulous Warranty/Exchange is not available because I won the product. Even though the product is unacceptable. I wish I had read all these nightmare reviews prior to ever getting involved with this Company. DO NOT BUY FROM ZINUS.

Extremely disappointed. Bought the mattress, and in time, it is bent in the middle like no-one´s business. I went through the process, and it turns out that they say "they don´t want to provide me a shorter warranty period than the 10 years they offer." The label in the mattress states that it was made in November 2013. Therefore it is under warranty. But it is defective. But they "cannot" award the warranty. I have no way of finding the proof of purchase and the seller has even provided a statement that they cannot go back the 4 years that we need to process the replacement. I am not asking for money back. After a month of back and forths. So they don´t want to provide me "a shorter warranty than I deserve". They just refuse to provide any warranty at all. And they call this customer service?

I bought a Zinus mattress to go in my couch. The price was only like 99 dollars. It has great support and no springs and is cool and not hot. It also folds up into the couch nicely. I would recomend.

I really think I made a terrific choice in buying two of these mattresses. This mattress is comfortable and sturdy. I have had it three months and only in cold weather but it seems to be temperature pleasant!

Ordered a twin mattress from this company on 2/20/2018. By 3/14/2019 they still had not shipped my bed and were not responding to calls or emails. I finally received my bed on 3/28/2018, they never returned my calls or emails. Mattress that arrived was a queen, not a twin like I ordered. Between 3/29/2018 and 5/9/2019 I made multiple calls and send many emails before they finally replied and sent me a return form. Returned the bed and finally got a refund by 5/11/2019. 79 days. SEVENTY NINE DAYS I was waiting on this, still needing a bed the whole time. This company is TRASH.

Bought a mattress from Zinus two years ago, and it started to sag earlier this year. Contacted Zinus, and Zinus refused to honor the warranty. What a horrible company! Stay away from Zinus! They suck!!

Do yourselves a favor and don't order from Zinus website! You can get their products elsewhere, even cheaper and immediate delivery or pick up in Walmart for example. I made my order on Thursday Feb 21. Only after ordering I read in the email that shipment will take 7 to 10 days and had seen the same platform at Walmart.

So four days ago bought a Slumber One mattress coil pressure relief. Ya right this is the worst mattress I have ever bought. I literally can not even sleep on it so I called them to try and get a return. "Oh you must take it back to where you purchased it." So I call and try to tell them what Zinus said and they will not return it even though it has not even been slept on. It has been out of the box. Yet their website states you can return within 100 days. Nope sorry. You must return to where you purchased. Well they won't accept it so now I am out 225 dollars because you are out here scamming people for the worst mattress ever. Kinda pissed off and I will never buy your product again and I will be telling as many people as I possibly can about this issue.

Beware this mattress! My 3 year granddaughter was playing on the bed and started complaining of hurting all over. Look initially looked like she was getting a rapidly spreading rash. On closer inspection I could see something shiny covering her whole body. Looked at the mattress and it was covering the whole bed! Looked at the label on the mattress and it says 64% glass fiber. I can't believe it's even legal to sell this product!

The Zinus return policy states, on their website, that the mattress can be returned within 100 days for a full return as long as there are no smells, stains, etc. There is a bolded sentence that states you have to contact them about a mattress that has been decompressed. It turns out, once you take it out of the box, they will not take it back. You have to find a place to donate it to and then send the donation receipt. While this seems like a environmentally friendly idea, there are very few (I haven't found any in my area) places that accept mattresses as a donation. The other option is to throw it into a garbage bin and take a picture of it in the bin to prove that you no longer have it in your possession. I wanted to post a free ad on Craigslist or other website and take a picture of it being driven off by a community member but that was not an option. This is just poor service. Bottom line, if you want to return the mattress, don't take it out of the box.

I bought this Zinus mattress because of the warranty. I purchased in my local store. When I arrived home unpacked it. Let it rise for the full 72 hours. Didn't rise all the way has unleveling throughout the mattress & is killing my back! Walmart won't take it back because it was opened & used. Zinus has been a nightmare .I sent the pictures now including this morning. 4X my phone carrier even sent them and said they received them. I just want my money back which is one of the options. (01/14/19) date of purchase.

The warranty is only a gimmick! I have been satisfied with my mattress for the last 10 months that I’ve owned it. However, recently I vacuumed the top pad with a light duty hand vac and it started to suck threads out of the mattress. Not just a few but long 4 foot strings. Looking closer I could see the thread surfacing all over the mattress in places I hadn’t touched with the vacuum. So I contacted Customer Support (which I have never done on any product before. The first response was to recommend a warranty claim. So I followed their lead and filed a support ticket, In it, I described in detail what I saw and gave my opinion that it was a manufacturing flaw that could just be batch related. I attached pictures of the issue. After a week this was my response;

I purchased a bed from Zinus on Amazon in August. Two weeks after assembling the bed, I notice how poorly the materials have been machined. The three center support legs were poorly designed and could not properly hold the weight of two adults (less than 325 lbs) without loosening up due to a lack of support at the connection point. The bed dug into and permanently scarred my bamboo floors because the legs were angled during normal use. I rent my home, so now I will be out a security deposit, and a hefty one at that. Naturally, I went to get a refund and/ or replacement for the bed. Zinus answered me promptly at first, but when I provided proof of purchase they ghosted me. Two weeks pass, and at this point the legs at the foot of the bed literally snap, leaving the bed at 45 degree angle.

We purchased this and opened it to expand. We smelled the chemical smell, but thought it would clear up. 2 weeks later my daughter can't sleep on the mattress nor in the room that it is in. She has complained of headaches and this morning, had to go the E.R. for a breathing treatment which may have been triggered by the smell. I'm taking this back. I'm curious and very concerned about what that strange smell is.

This memory foam mattress I purchased on Walmart.com for my new apartment immediately emitted an overwhelming chemical smell when released from its plastic packaging. The chemical release with odor ended up lasting for over SIX weeks even with windows open. I had sharp headaches, chest pain and my first ever bright red, peeling eye rashes with extreme swelling early mornings each time I tried to sleep on this mattress. I still had access to the studio I was moving out of, and had to sleep there for the entire month. Repackaging the product for Return is not possible, as it comes pressure sealed.

I've purchased 2 items from them in the past, a bed frame and mattress, and they're decent quality for the price. Happy with the purchase overall. Ordered a couch as well but decided to cancel the order. The issues come when it's time to talk to customer service. I cancelled the 3rd item I purchased from them 3 days before it was set to ship out. They decided to ship it out anyways. Told me to refuse the shipment when it arrived and I would be refunded as soon as they confirmed it was heading back their way. Instead of waiting days for it to arrive from the other side of the country, I called FedEx and was able to refuse delivery before it even arrived at their delivery center. FedEx immediately emailed Zinus about the item returning to them. Zinus took 2 days to 'confirm' (finally look at the email and call to confirm) that the item was indeed returning.

It's less than a year that my husband and I have been sleeping on this 12" foam mattress. Odor not bad upon opening and comfortable at first. Now 9 months later I'm waking up with backache and rolling into the middle of bed. The mattress has been turned around with no difference in sleep. My husband gets up during the night due to heat and sleeps on a 15 year old mattress in another room. Sorry we purchased this foam mattress.

Here my history. I bought this Zinus Memory Foam mattress 12" on December 8th and was delivered by FedEx on December 19. My first red flag: The package was sended by Amazon RETURN CENTER (Can I assume was a product returned by somebody else?). Second red flag: The package was in a terrible condition. Third red flag: After opened the box and decompressed the mattress, came out a terrible odor and it smells really bad. My entire apartment smells of mold and mildew because of this mattress. I have almost a month (01/02/2019) and after several calls to Amazon finally they gonna pick up the mattress tomorrow. The mattress never took the size that suppose to be (12") and the mildew odor still terrible at home. Finally I'm really surprised Amazon still selling this brand. I wished read all reviews on a different websites before entering to this nightmare. I think Zinus should be investigate under The Consumer Protection Act.

I ordered a bed frame and mattress thru Costco. It arrived on time but my room remodel wasn't done so it was stored in my garage. When I did finally get to installing the bed I was impressed by the clear instructions, ease of assembly, and quality of the product. All tools and fasteners required were included. There were no flaws in the materials. The mattress had a slight odor, which is mentioned in several other reviews, but it dissipated in a few hours, and it's winter here, windows closed. I'm a furniture engineer and appreciate well designed and manufactured product. I will recommend this to friends.

I ordered a mattress during Zinus's Black Friday sale. I understand they got a higher volume of orders than they expected and shipping is taking long. BUT FedEx lost my package. Dealing with FedEx and Zinus has been a nightmare. In mid December I emailed Zinus after my order was a week past the delivery date with no tracking updates. That first customer service representative told me a new order would be sent to me and a new tracking number would be sent. After not getting a tracking number after 3 business days all my emails went unanswered.

I ordered a king size bed from the company on November 29th. I have yet to receive it and today is December 20th. My credit card was charged. Every time I ask about my bed I'm told someone will email me. Now I think they've changed the settings so that whenever I call, their system requests that I leave a message. I did email their customer service department twice, as instructed on their website and during my 20 and 30 minute hold times, but I have yet to receive an email back. Please do not order from this company.

Very bad customer service and it's been more than 20 days I did not receive the king bed frame order. They keep on telling that upper management will revert back to me regarding the order and still no reply and I get the answer every time. It's cheap on their site otherwise I would never ever buy from them.

I have had the green tea foam mattress for 6 days now. Upon opening it there was hair and seeds in the mattress. No big deal. I take it outside - I let it air out for two days then I bring it inside and let it air out for two more days. My house still smells terrible and now my son won't even sleep on it so we have a useless mattress now. I have regret purchasing this. I wish I would have read the reviews first. My bad. Big mistake - big big mistake. I hope this review could save someone else from the big mistake that I made. Please do not buy this mattress. Spend a couple extra dollars more and buy an American-made mattress that does not smell this bad for I have many family members that have foam mattresses don't smell this bad.

I ordered the King-sized cooling hybrid mattress (memory foam on a mini-spring base) and have been blown away by the comfort and quality of sleep I have been getting. Keep in mind I am coming from a lower quality spring mattress from one of the big American retailers, but either way I did shop around and try out a Tempur-Pedic and Sleep Number at a store in our local mall. My Zinus mattress is just as good (if not better) at a fraction of the price. I think I paid about $350 after a coupon which is unheard of for a king. I could not be happier. People complaining about the smell of the green-tea mattress need to air it out for a few days LIKE THE INSTRUCTIONS SAY. The cooling mattress I purchased did not have any unpleasant smell, only that it smelled like new shoes - not a bad thing to me.

I purchased a mattress from Zinus the early part of this year. Overall, customer service and delivery was fine. No issues. The comments about the odor are spot on. I followed the directions to let the mattress air out because of the compressed gas which helped some, however I added some dryer sheets to the head of the bed under my mattress cover to help the odor dissipate. The issue for me is the comfort level. Mattress is way too firm and I was in such pain that I had to stop sleeping on the mattress. Couldn't donate it as customer rep stated to get refund so it's in my guest room for now. Since purchased a mattress 5x the price but a good night's sleep and my back is worth it! Lesson learned. If your preference is a more traditional mattress, then this mattress is not for you.

Zinus' customer service is a joke. An assemble-it-yourself furniture company who can't supply the individual parts required for assembly to a customer after they shipped the product out with those products missing? I'm not talking screws you can easily replace at the hardware store, I am talking actual pieces of the furniture item. The person I spoke with on their customer service line just kept repeating there was nothing they could do, that I'd need to go back through the sales website they sell through's returns to send it back for a refund.

I was anxious after reading comments about chemical odors, since my daughter has seizures triggered by almost anything. On opening there was new product odor not unlike other items I've encountered. I aired the mattresses for maybe three days in an enclosed room, with a fan on sometimes the first couple days. The odor was pretty faint by the time I enclosed them in waterproof covers we bought, which we use for hygiene reasons and against cat fleas. In the last four months I've opened my mattress covers to check if they were indeed waterproof on three or more occasions, and I noticed the mattresses themselves had no odor. They are great and I appreciate the courteous treatment we've received from Zinus!

On July 30, 2018 I purchased the Zinus 12" Full Green Tea Memory Foam Pressure Relief Mattress for $243 via the Zinus website. The online order and delivery process went fine. The mattress arrived compressed and within a sealed plastic bag to keep its compressed form. I opened the bag and the mattress decompressed into the full mattress size. I noticed a foul odor coming from the mattress but thought that it was simply due to shipping or the memory foam smell. I slept on the mattress 1 night and noticed that the smell hadn't dissipated. It smells really bad and my entire apartment smells of mold and mildew because of this mattress.

I ordered a mattress and box spring from Zinus. I kept checking the status of my order online and noticed that the status was not changing as days passed. The system showed a printed label status for 3 days. Once I finally received a delivery date, I made arrangements to be home on the day of delivery. The night before my delivery I received a message stating that my delivery would be delayed by another 5 days. This was a huge inconvenience because I had family coming to visit. I tried contacting Zinus via phone, email, Twitter and online request forms. They never responded to my request for assistance.

I ordered a mattress and platform bed on 6/4/18. I received the mattress in a timely fashion, but to this day - almost 8 weeks later - I still have not received the platform bed. I can't even begin to tell you how many emails have gone back and forth, they keep asking me for the same information that I've already provided multiple times. 3-1/2 weeks ago I even spoke with a Zinus rep on the phone that a FedEx person did a 3-way call because I was getting nowhere with the emails. Still no bed has been delivered. To this day they are saying it was delivered and that I need to provide a FedEx Case ID # and an invoice, of which I've sent to them at least 2X, probably 3X. They now say they will refund my money, but it will take 2-3 business days to process. I really don't have much confidence in seeing my money refunded. I would never recommend this company to anyone.

I think Michael J. Breus Ph.D. should be contacted about his bad advice about Zinus Mattresses. I purchased a 12" -- suppose to be plush -- Order # **. I called and talked to someone because the bed had two boxes and you could get it in either FIRM or PLUSH. I told them I could not check the plush box and they assured me I would get the PLUSH. The bed is so FIRM I cannot sleep on it. I have osteopenia and my couch sleeps better than the bed. I ordered it through Amazon believing that Michael J. Breus, Ph D would not be used by you if he was not credible. Now I am stuck with bad bed and no sleep and no money to order another bed. You need to quit using his advice as I feel he is in it for kickback from Zinus. And you need to make Zinus give the people they have wronged the bed they describe and refund everyone if they can't. They should be closed down.

12 inch King Cooling Gel Memory Foam: I took a risk of this company seeing many negative reviews but also having 2 family members that had a good experience. First of all, it takes a week or so to receive their product as FedEx does not pick it up right away and you will see that a shipping label has been created for several days. Upon receiving the mattress, I opened the box and plastic just a bit to see if it reeked of mildew as others have complained and found it was a chemical smell similar to wet paint. It has now been 4 days and the off gassing did tend to smell like mildew but upon smelling the mattress, it was just the off gassing thankfully and is nearly gone.

I never thought that a bed in a box would be a good mattress. This mattress has exceeded my expectations and this mattress is great. I could not believe but I would end up getting a good night sleep and my back doesn't hurt anymore. Sleeping on this mattress is firm yet soft. I'm a large woman and the springs hold up very well. I would recommend this mattress that is sold by Walmart to anyone, especially for the price...

I ordered a king Zinus bed mattress from Amazon. When I received it, the pamphlet said that it may have a distinct odor, being that it was from a box and vacuum sealed. I smelled a distinct MILDEW odor immediately. I brushed it off as the odor that the pamphlet had mentioned. One week later, I have a brand new MILDEWED mattress and I can’t sleep in my room. It is awful. Amazon did refund my money with no problems. I googled the brand of mattress and found that there are MANY complaints just like mine. Buyer beware.

It sleeps ok at first. After a few months it sleeps awful. I have tried other sizes with the same results. I am disappointed. It is a cheap brand. I don't recommend it.

Other than the memory foam is very firm I like it. Need to get a foam mattress cover. It was a very affordable price on Amazon and easy to set up. I would recommend it for anyone who likes a firm mattress.

I've never written one of these but based on my experience with this company directly, I figured I should. I was looking for a good bargain on a new mattress. I ordered a king sized 8 inch memory foam mattress for 130, the shipping was free. The next day; on 4/24, I received an email confirming the shipment for the order. It wasn't until Monday the 28th that I gave them a call regarding the shipment status of my purchase.

I ordered 2 full size mattresses from Zinus. I opened upon receipt. Both reeked of a mold, wet dirt smell. Assuming it was off-gassing, I allowed them to air out for a few days, the smell never dissipated and triggered an allergic reaction in 2 of my family members who have mold allergies. I contacted Sam's club.com where I ordered the mattresses in which they sent 2 new replacement mattresses, which also have the same smell. I reached back out to Sam's advised of the issue, requested a pick up of the mattresses as well as a refund. I am now 3 weeks into this issue and still no pickup. I am unable to get a refund until these contaminated mattresses are retrieved. I advised Sam's you cannot repackage and resell these mattresses as something is seriously wrong with them. My house smells of mold and dirt due to these mattresses and for 3 weeks I have gotten the runaround that various carriers are picking them up.

I ordered the 13 inch Pressure Relief Euro Top, Pocketed iCoil Hybrid Mattress. The product is described as a "plush feel". I don't think that is an accurate descriptor; the springs in the mattress are very firm, and this is one of the firmest mattresses I have slept on in my lifetime. My primary reason for the poor review has been my experience with Zinus customer service. I decided to return the mattress and emailed Zinus for return authorization. It took customer service over a week to respond. I followed the return instructions (They asked me to donate the mattress and furnish a receipt of the donation). I furnished these documents on March 9th.

I ordered a mattress in January and it was a little too firm, and wanted to exchange or return the item. I have called and left 4 messages, sent multiple emails, and filled out return forms on their site 3x. No contact beyond an email saying they were having computer issues after my second contact. Still no resolution or response. Completely unsatisfied.

I was looking up reviews online for Zinus beds when I came across this site. I had already ordered my bed from the Zinus website and got SUPER nervous after reading all of the horror stories with customer service, shipping and reading reviews saying the company is a scam! I'm here to tell you that I had a great experience with Zinus!

Spent $250.00 CAD + tax on an 8" Green Tea Foam Mattress that never got passed 6.25". The company Zinus never answers their customer service phone (800 613-1225) but has stupid greetings try to make you feel as if they cared. Completely ignored 3 voicemail messages and 1 email we sent, just to try to find out if we received the wrong product, or if the product is faulty... DO NOT buy from Zinus! - Thankfully we bought through Walmart and they will look after us...

Zinus 8inch memory foam mattress - I purchased this mattress at Walmart for my daughter 3 weeks ago and she has yet to sleep on it because of the horrible stench it gives off. Yes 3 weeks later it still smells and I have contacted Zinus by email and phone several times. No response from them. I have wasted 130 dollars on this mattress. The stench gets on any blanket or sheet you put over the mattress and I am so disappointed and upset. Really is a shame that people end up wasting so much money on this mattress and no one from that company can even return a call or email at the very least. I will not recommend Zinus to anyone who values their hard earned money. I would not even give them one star.

OK, I gave them a chance, between Amazon, Zinus & even the so-called Rating/Certification? Org. which is CertiPUR I believe is the proper spelling. They Certify that Products with their Certs are Safe, & Free of Harmful Chems. Well, Not True. Apparently many who Review, as well as Certify do so totally Biased, In One way or Another. Do Not go by a Few Reviews or Use one Site for enough Honest Reviews, because it's clear by now too many Products ordered over past few years, to Current Last Purchase, these Reviews & Certifications are Biased. We purchased a product, a Zinus Mattress, A Queen Sized SO-Called Green Tea, sure, that should've been My 1st Clue, but I did Not buy because of Reviews, We bought because a Couple we know DID Purchase one of these, but a few months ago.

I originally placed an order for a twin size mattress and a twin box spring for my daughter. I decided to go a different direction for these items and canceled my order about 15 minutes after submitting it. I reached out to Zinus at that time and told them to cancel it. Two days later, I received a shipping confirmation e-mail and told them DO NOT send these items, this order is canceled. No response. Still received the items. I have reached out several times to getting a shipping label to return these with no response. I have even left them a voicemail on the answering service, since you cannot speak to a live human. I would NEVER order anything from this company again as I am still waiting for a refund and a shipping label 3 weeks later.

I purchased a mattress and frame set through Sam's Club's website on 2/17/18. It said it’d be delivered by 2/28/18, so of course I was ecstatic. Cheap and fast delivery! I only get an email showing it was purchased. Fast forward to 2/22/18, I receive the corner covers of the bed frame. Still good, I’m trying to be home from work to make sure I’m there to receive the bed. It is 2/29/18, it says that the delivery is ‘pending’. I’ve been emailing them since and trying to call but my emails are never answered and the phone states to leave a message. No one ever picks up.

I had specific questions about Zinus platform beds. I tried writing them. After about 3-4 days I received a form letter response saying there was a glitch in the system, when clearly my question appeared in that same email. I noticed their location is only about 1hr away from me so I called in the morning. I got a message saying to leave my number and they would call me back. It has been about a week and no call. I will not buy anything from a company that does not even respond to questions about their products.

I ordered a mattress set through Sams.com. Seemed like a good deal. Boy was I wrong!! The only thing that was delivered was the box spring. A label had been created for the mattress itself but no one can tell me why it hasn't been shipped. I received a computer generated email from Zinus saying they were investigating. No one will answer the phone or return my phone calls!! They have NO customer service!! I am 9 months pregnant and I just wanted my mattress before my baby arrived!! We are trying now to get a refund from Sam's club so that we can go out and buy a mattress. I will never never use this company again. I feel like I'm getting scammed!!

Expected my mattress and frame to be delivered on 2/14/18. I was excited to have my frame delivered a day early but it was missing pieces. I notified Zinus on 2/14/18 with no response after a week. I called and was told their email wasn't working right but I had to submit my issue via their online portal. I did this and the next day I received an answer on my original email telling me that I had to submit a copy of my invoice for proof of purchase (supplying the invoice reference # was insufficient) as well as a detailed list of missing parts (by guess only even though I had already done that).

Received bedframe after purchase which was defective. Contacted Zinus multiple times. They will not reply to my support ticket request and no one ever picks up at the customer service phone number. Getting ready to dispute the charge with my credit card company.

Ordered our mattress on 1/17. When ordered it said that the mattress would ship in 3-5 days. We got an email saying our order has processed. A couple days later we received tracking info including a FedEx tracking number. It’s been 10 days now and nothing has changed. The order never got passed the shipping label being created. Contacted customer service via email. Received a blank response. Asked for a refund. Still no response. Worst company ever.

TERRIBLE, TERRIBLE Experience!!! I ordered a King Mattress. I never received an email notification. A few days went by and I decided to call to find out the status of my order. They gave me a tracking number and the status of the order kept saying pending for a week. I called FedEx and they stated that the manufacturer never sent the order out. I called Zinus and they said the order went out. I called again and let me add that it takes at least 15 minutes to get someone on the phone. She had told me that they had factory issues and some orders went out and some did not. Mine did not. She said a project manager will get back to me but they are behind on their tickets.

They will not respond to contact attempts. I ordered a mattress 13 days ago, still not shipped, still no response to my inquiries. This company is absolutely horrible. I don't just have money to go out and buy another mattress and wait to be able to get a refund for this one. It looks as though I will be sleeping on the couch for another month because of the lack of customer service and timely delivery. This company deserves to fail hard. Reported to BBB as A SCAM.

I placed an order for a mattress on Feb. 6. They removed money from my account the same day, however, I have yet to receive any email confirmation. I assumed it was a mistake so I tried emailing and calling customer support. The calls were useless. I called multiple times throughout the week, and not once was there ever an agent to take my call. Email was also useless as my question was met with an unhelpful, automated type response. I have left messages and have had no type of response. I have no type of order number, or a bed to sleep on and I doubt they will ever return my call, so I'm out on my money as well. Awful company, awful customer service. Will never order from Zinus again, nor would I ever recommend anyone use this company.

I ordered a full memory foam mattress with Zinus on January 18th, got a email following day that it would be shipped out. 4 days pass and still JUST the shipping label was created, nothing else, even though the estimated shipping date was that January 22nd. I call them, on January 22nd, and FINALLY after waiting on hold for almost 10 minutes I get to talk to a person and they said "oh it's been picked up from the facility. FedEx just hasn't scanned it yet." It arrives 2 days later and the box says "Queen" and it also looks NOTHING like what they have advertised on their Instagram account nor do I see "Zinus" written anywhere, so I'm thinking hmm maybe they reused the box (because I do this at work when sending out merchandise). I really regret not opening the box to check immediately because it actually was a queen size bed, not a full like I had ordered.

Purchase the bed on January 3rd and still to this day they did not ship it out. FedEx said they didn't receive it but Zinus always says they do. I talk to one of the supervisors at wanted a hubs. They said all their stuff has been tracked and already logged in but they don't have it.

Ordered a Queen and a XL Twin in August 2017. After about 30 days with no feedback, I called the customer service. I was told that the twin was back ordered and they do not ship partial orders. I asked them about when to expect the back order and they had no idea. I then asked them to ship the queen and I would wait for the back ordered twin. The notice I got claimed the 2nd item on the order was shipped, which should have been the twin as it was listed 2nd on the order.

We have ordered three mattresses from this company. Our first purchase worked out well and we like the mattress we purchased. However we bought a second mattress for our spare bedroom and this has been a disaster!!! The Zinus mattresses come in a small package. Our queen size mattress came in a box that is about 2’x4’. Once the mattress is opened there is no possible way to get it back into the original packaging. The mattress did not inflate properly. We gave the mattress 2 weeks to expand and nothing ever happened. The corners are still compressed from how it is vacuumed sealed down. We contacted the company and they sent a new mattress to make things right. The second mattress did not properly expand either but at this point I can’t imagine dealing with returning TWO dissatisfaction mattresses!!

I ordered a 12" king foam mattress & frame on Sunday 10/1. By 10/6 I hadn't received a email with tracking info & was concerned it hadn't shipped. When I arrived home, a big package was outside. It was a mattress... a 10" queen mattress. The worst part; had to call customer service all day, literally from noon-4 before someone answered. As others mentioned, it redirects to voicemail after 5 minutes.

I ordered a mattress on 10/4/2017. I created an account on that date with Zinus as required by their website. I received a confirmation email verifying the creation of my account and a confirmation of my order, an order number, and an order status as “pending.” The purchase price was taken out of my account immediately. I checked the order status the next day; still “pending.” Next day, “pending.” Waited until today, only to discover that while clicking on the link to my account via the confirmation email it resulted in a “page not found” error message. I tried to log in with my username and password through their main page, and got another error message. I tried the “forgot password” function, only to see “no account associated with that email” message.

I ordered a Zinus memory mattress and bed frame (5 yr warranty on frame) from Amazon, back on 10/05/2016. A couple months ago, the frame literally broke - snapped at one of the joints. I've been trying to get warranty support to no avail. I have tried emailing them twice at customerservice@zinusinc.com. No response at all. I have now called them twice, and waited. Nobody answered, and I did not leave a voicemail, as it appears to be futile, based on other's experience. This is possibly the worst customer service I have ever experience.

This is what you are suppose to get from Zinus. A good order and delivered product in 2 days processing and 4 or 5 total business days delivered. What you get is company that will gladly promise you the world. Order was processed in two days, they wanted my money. Shipping label was created. 4 business days later half the order was given to FedEx. Status of the rest of the order, label created. FedEx can't deliver it if they aren't given it.

I don't even have to exaggerate the problems I have had ordering from this company. The facts are simply: I ordered this product and a frame to match on August 9. As of August 22 I had no contact from Zinus in any way, and no product had yet arrived. Of course, they had billed me the cost of the products within 48 hours of ordering. When I finally called customer support to see why I hadn't received anything they simply said there was a 'problem' with processing because the products they were advertising were not actually in stock and had to be backordered. My order had never actually been in stock. They've offered me a refund in full, but it will take even longer until I receive that much. Don't get ripped off, go buy a mattress from some other vendor.

I ordered a frame for a platform bed which arrived in damaged packaging and missing the legs, hardware and center support. I have sent emails and left messages for days with no response. I apparently have a product I cannot use, no way to return it and no resolution.

I recently placed an order for a 4" box spring, and have only had my order in the "processing" zone. I recently moved to a new home, and currently have my mattress just on the floor, and this is just unbelievable! I have tried 5-6 times calling their customer service line, and tried about the same on the online chat and have NOT gotten through. I have even tried just calling to cancel the order so I can purchase a box spring in person but can't get through there either! I will certainly not be recommending this company to anyone, regardless of the quality of the box spring. The amount of time I have wasted on waiting for these people to get back to me is unacceptable.

One week ago today (June 13) I received a very damaged 4" Queen Bi-fold box spring. I called the customer service number to ask what I needed to do to return this item and get a replacement. I was told to take pictures, send my name, invoice number, shipping address and phone number. I did all of the above immediately. I have yet to hear from anyone about this issue. I have called several times and have not been able to get a customer service representative leaving 2 messages. Yesterday I was lucky enough to speak to a lady who told me that I should receive an email by that afternoon and if I did not by 2:30 p.m. pacific time to call back. Well of course I did not receive an email and I did not have time to call back. This morning I called again and of course could not get anyone to answer the customer service line.

I have bought this mattress a year ago through Wal-Mart. In the Wal-Mart website when one searches for Spa Sensations Memory Foam Mattress in the product description states that the mattresses has a 10 year warranty. I had a few issues with my mattress and decided to give Zinus, Inc. a call to see if I could get a replacement unit. I would call in the morning, afternoon even in the evening before they close and no one would answer. If you want proof, dial their customer service number wait 5 mins and 25 secs and the automated system will tell you that there no agent at this time and to leave a message and someone will call you back. No one called. I been trying for weeks to get a response, even through e-mail.

They offered to help pay for the mattress, Chris and Jeon were very helpful. They're the only reason to raise to 2 stars. Still doesn't absolve the 4wk long ordeal to get a mattress. With the constant call-ins to both Zinus, FedEx, emails -I'm not sure what's going on. They should at least switch to another carrier.

I have a 14-inch Zinus dual mattress, like foam and coil and it's great. I love it. The mattress is real comfortable and so far, durable. I'm getting a better night's sleep with it, and it's pretty good with not transferring motion so when my girlfriend wakes up, it doesn't wake me up like the old bed did. I also got a mattress frame and it's sturdy, looks good and durable as well.

I purchased seven beds and bed platforms from Zinus for a vacant house, which I set up as an Airbnb or vacation home rental. I went with Zinus because of the pricing and the great reviews on them. The beds were delivered on time and the service was great. I was able to sleep on the beds for a couple of days and they were super comfortable. I’m happy and very satisfied and have recommended Zinus to several people.

We love Zinus. It’s the best mattress I've ever slept on. My wife picked out a king size and then a queen and memory foam and then there were platform snap-together frames and we're really happy with them. The deal was very good. For both beds, the price was $800 with the platforms so it was a really good price. Zinus is who you want to deal with if you want to purchase something. They're excellent.

My mattress did not rise up to 12'' as promised. I wanted a replacement. I've provided all of the required info & emailed/contacted them 10 times without success. They will respond to the first email, but after they tell you to contact their "customer service". You'll go around in a circle. Avoid this company!

We have a summer-like cottage home that we just purchased and we were setting it up to have four bedrooms with some bunk beds in it to accommodate a lot of people so we bought 10 mattresses and a bedframe from Zinus. I looked at some of the reviews of Zinus then ended up buying a queen size version initially just to try it. I was pleased with the product and how it felt so we went ahead and made the purchase of the rest. We’ve had a couple of situations where we’ve had friends and family over and everything's been great with the mattresses. The frame was also very good and sturdy. We purchased the king size frame that was sort of the platform bedframe and it worked out perfectly. Shipping was fast and we got them as promised. Everything worked out great.

Prior to Zinus, we owned a bed for about 10 years. I then decided to get a hybrid mattress from Zinus because of the reviews I saw and its pricing. It's all right. But, it's not as good as the one that I had before. Other than that, everything was fine. It was a simple and straightforward experience. It's comfortable and I am sleeping better than I was since my mattress just died.

Received the mattress but did not receive the box spring I ordered. Called and emailed the company with NO response. Customer service is awful. I feel like I am getting shafted. I am still yet to hear from someone from the company.

I bought a new bed from Zinus along with the Extra Performance Spring mattress. I've owned my previous bed for around four years and Zinus is better, quality-wise, and they have an excellent service. It's very easy to set up, sturdy and comfortable and my experience with it was good. Keep up the good work.

A year and a half ago, I was in a car accident and broke my back. I opted not to have surgery on my broken back and shattered leg. I worked third shift and I spend a lot of my time in the morning throughout the early day in the bed sleeping and the bed I had was really awful so I decided that I needed to do something for me so that I was more comfortable and bought the bed. I bought a queen size frame and mattress with the inner coiled springs from Zinus and never regret that money I spent on this bed. I have it for about two months now.

I wanted to try something different and was interested to see a mattress arriving in a box instead of as they normally arrive. And Zinus was a new company with a novel idea. It wasn’t until after I received the mattress that I was able to determine it was made in China so who knows what they put inside of it to create the firmness of the mattress. The spring mattress is firmer than what I would have ever anticipated but I’m adjusting to it. It felt like sleeping on the street due to how firm it is.

I was having some shoulder and knee pain on my old mattress that we had for 15 years. The old bed had seen better days and reached the end of its useful life. We liked the price of Zinus and we could return it if we didn't like our purchase so, we got one. We bought a 13-inch king size, memory foam gel mattress, and a gray fabric bed frame. We like our new bed and it’s meeting all our expectations. The pain I was having has gone away and overall, it has been easy and excellent experience with Zinus.

I bought a metal bedframe and a king size mattress from Zinus and then I bought two queens for my boys, as well. My boys love them and I really like it too because it’s a little firmer and I tend to sleep a lot better on it compared to my old bed. It’s meeting our expectations and it’s a good value, overall. Also, Zinus is easy to do business with.

I bought two mattresses and two beds with the frames from Zinus because of the reviews that I have read online and their price fits my budget. Shipping is really fast. We ordered on a Tuesday night and we got it on a Thursday. However, one of the wood platform bed base came chipped but we contacted them and they shipped out a new piece with a warranty within a week. The instructions were easy to follow and I was really happy with the purchase and my kids are really happy with the beds.

I purchased a hybrid mattress from Zinus, Inc. I wanted to try a hybrid. It was the cheapest on the market that I could find and it had good reviews. It was easy to set up. But, as far as sleeping on it, I'm still having some lower back issues. The memory foam gives a little too much right in my hip area so if I'm lying on my back, my butt sinks way too far and it makes my lumbar over curve. It's not quite as comfortable as I was hoping.

Online reviews on Zinus were good and they had the option of using a firm for a payment plan. We purchased a hybrid mattress, a bed frame and a couple of pillows. My husband set up the bed frame and he said it was heavy but he was able to do it on his own. I set up the mattress by myself which was also pretty heavy but I was able to do it following the directions. The new bed is much better and we’re happy so far. It didn’t really have a weird smell like a surgical smell and that was good.

We got the plain memory foam bed from Zinus three months ago. It came through the mail and we were able to get the box springs all within a relatively good price. Also, putting it together was easier than what we anticipated. It’s great and we love it. It took about a week to get used to but after that, it’s good. We sleep well and we’re happy with the price, value and quality.

I ordered this product online based upon the reviews from previous consumers. It has been nearly two weeks and I still have not received my mattress. I have called Zinus multiple times and nobody has returned my phone call. This is the fifth day without any type of contact or return phone call from Zinus. At this point I would like to cancel my order however I cannot do that because of the status of the current order. We will end up cancelling this order and sending the items back based upon their lack of customer service and follow through. In the meantime, for the past 2 weeks, I have over $500 on an order that I have not received and I cannot cancel.

I was looking around for some thick memory foam mattresses and price-wise, Zinus was very competitive and they offered free shipping. I bought two memory foam mattresses and two box springs. The old one was pretty much worn out and this is definitely much more comfortable. This is the first memory foam mattress so, it took a little getting used to, but we like it a lot right now. We're very happy with it. It's very comfortable getting a good night’s sleep and no complaints at all. We’re pleased with them and I’d buy them again.

It's been a great experience with Zinus so far. I purchased a memory foam from them because of their price and quality. Before I purchased my Zinus, I had a bed for five years. It is very bad compared to Zinus, and now I'm sleeping better. It's very good quality, and my husband feels warmer at night than with the other mattress we've had. He thinks that the memory foam retains more heat.

I use Zinus for my home and my business and I purchased from them for the convenience and price. I got the mattress and the frame and I'm happy with the overall product. However, it was too firm so I got the extra memory foam and they worked out just great.

We bought a couple of mattresses and some bed frames from Zinus because of the price. Compared to Tuft & Needle or Casper, they're affordable. It was really easy to unpack and assemble, as well. The instructions were straightforward and I put them together by myself. They're also comfortable and I'm more satisfied with it than my old bed. I also had called and spoke to the company to check about the warranty. The rep told me that I just need to keep my receipt since I purchased from the company online. And he was friendly and it was a good customer service. It has been an easy and great experience with Zinus. I would recommend them to a friend or family.

I had a fairly expensive Stearns and Foster mattress for seven years. It had gotten so old and it was hard to sleep on. I liked the price of Zinus and decided to get one. I got their best mattress, a king coil mattress. I've been using it for 10 months now and so far, I like it. It's very comfortable, nice and firm. I've been getting a good night's sleep.

My wife and I own and operate an Adult Care Facility in Ohio. Since the bed bug outbreak we have changed all the beds in our facility to platform beds to eliminate the need for box springs (hiding place for bed bugs). We recently bought for the first time the Zinus platform bed frame. It was simple to put together. It even came with a hammer, how cool. The wood slats are connected by together. The bed frame has wonderful storage room underneath. The frame makes an inexpensive mattress feel like an expensive mattress. We will eventually replace all our prior platform beds to the Zinus Platform Bed Frame.

I bought the 14-inch hybrid bed with the iCoil through Zinus and it's way better than my previous bed of 9 years. I have a degenerative and multi-herniated disc and other health issues going on. I also got diagnosed with Raynaud's disease. So, pressure plates in my body needed to be relieved. My mattress needed to be firm enough to keep me leveled and my old mattress wasn't doing that with. Also, my husband and I have very different schedules. With our old mattress, there was a constant moving around and every time he moves, I knew it and it woke me up. Our Zinus bed kind of eliminated all of that.

I have always slept on the traditional spring mattress. I wanted to try something different because my bed was old. Also, I was having tons and tons of back issues because I totaled my car in January. So I got a hybrid mattress from Zinus. The purchasing experience went smoothly and it was awesome. The bed was really affordable and I liked that everything was so transparent. I like to research to be able to see what I'm getting and I definitely researched tons of other brands but I liked the mattress' hybrid option. It didn't seem like there was pressure to buy as well. Since having it, I'm sleeping much better. I really love the mattress. In fact, I suggested it to my dad, stepmom, my sister and her husband and my ex-boyfriend. I've suggested it to literally everybody who is in the market for buying a new bed.

I had my old bed for eight years and it was worn out so I bought a new memory foam, a box spring and a bed at Zinus. It was really easy to get it set up. It was a great experience overall.

I went to Zinus' website after seeing their products at Sam's Club. I saw that they had a customer whose mattress was defective and it was replaced for free, plus free shipping and the old defective mattress was donated to charity which was awesome. So I got a soft-medium mattress and the bed frame from them. It was timely shipped. They're a reputable company. They also got an A-plus from the Better Business Bureau.

I saw a person online and Zinus had the mattress all wrapped up in a little bag. I needed a new mattress, saw the pictures and thought that the shipping is so cool and that that's what I'm getting. We had the 14-inch hybrid deal that had both the memory foam and spring mattress. They’ve got a superior product and I love it. I've already told everybody about them.

I bought a Hybrid mattress, a contemporary bed and pillows from Zinus and I've had them over a month now. It was cheaper and they would deliver the products to my house quickly. If you're living in New York City and have a contemporary flat or a small studio apartment, their furniture is perfect. But if you're living in a really big house, their scale is a little small. They need to scale larger for a real big house then it would be fantastic. The mattress is great for the price that I paid for. I couldn't be happier with the delivery because it was a lot of fun. My kids enjoyed watching me unpackage it and carrying it up the stairs. It's like wrestling a small Ox but so is everything else in life. I've already recommended Zinus to several friends.

I ordered the delivery of Zinus 12 Inch Gel-Infused Green Tea Memory Foam within 48 hours for both the 14" frame and the 12" mattress. The frame came within the 48 hours but the mattress which tracked as shipped the same day and received a UPS # was already being delivered. My assumption is that the bed was vacuum packed when it left their warehouse. It didn't arrive the same day as the frame. It still hasn't arrived and it has been 144 hours since it has been in the box. This is terrible customer service. I live in Long Beach CA, this is not some foreign third world country. Get it together Zinus. I will have to really inspect this whenever it arrives. On Amazon, they recommend that you unpack it within 24 to 48 hours of their packing it. That time has already passed. Just terrible, terrible delivery service.

Prior to Zinus, we had a 20-year-old mattress. We hated the pillow and that mattress just broke down. My husband and I couldn't sleep on it. So we purchased two 14-inch Green Tea Memory Foam from Zinus. We had a bit of a problem with the delivery though. We were included in the evacuation due to the Oroville Dam being in jeopardy. We ordered the mattress before that and we could have received it before the evacuation but for some reason, I was dealing with FedEx and they said that they got the mattresses and that they're coming from California. We're from California and it's just a three-hour drive so we should have gotten the mattresses a few days but we didn't.

I have a friend that bought one of Zinus' mattresses and was satisfied with it. So, I thought I'd do the same. It seems to be very good and everything went smoothly. But it would have helped on my end to have two people help get it into the house. It's a little heavy for one person, but I managed. Also, I wish I would have looked into the bed frames a little closer because I got the basic one and it might have been nice to get something a little more decorative, but that's my mistake. It was a good product and it was fast and easy.

I had my old bed for five years and it was awful. After considering the prices, I got a bed and a mattress from Zinus, and it is much better. On a scale of 1 to 10, the difference is a 10. It's been meeting my expectations.

I got a mattress, a box spring and a bed frame from Zinus because of their reviews. I like their price too and I'm happy with the products I purchased.

I bought a memory foam mattress from Zinus for my kids because of the price as a replacement to the regular mattresses that wore out in five years. I received it in a couple of days. It's always really fast. The little ones that I got are good but it's not comparable to the Tempur-Pedic. I ordered a thicker and the cool top one and it is pretty good and comfortable. I'm happy with the latest mattress that I got from them and I really like it. They have great service and great mattresses. Definitely exceeding my expectations!

I purchased the Zinus 9-inch foam beds and some frames for a rental property. I was referred by someone who has good reviews on her rental property so I followed her lead. I had my first rental the other day and I had three compliments. On my next house purchase, I will personally be throwing my bed out to purchase one. Zinus can email me a gift card. I bought nine beds and I’m buying another property so I will buy 12 beds for that.

A few years ago, we had purchased a different mattress and we've been happy with it. So, I was looking for mattresses for my kids and I came across Zinus. We've had that kind of mattress they have before so I purchased four twin size memory foam mattresses and four of the platform bed frames from them. Price is another factor we went with them. However, I am returning the bed frames because I was able to get the same product but taller, from 14-inch to 16-inch, at the same price. They're also from Zinus, just from a different location. The kids just started using them and so far, so good. Their product is of great quality for a great price.

We had a friend who had good luck online and recommended Zinus. I bought a mattress for my daughter which she had selected. The process online and the delivery confirmation went well. Everything came right away and the actual delivery process went smooth.

I ordered a mattress and a couple of pillows from Zinus online. The process was very easy. During the delivery it was really packaged up and I did not expect it to be that heavy. Once I got it in my room and I got the scissors out and cut the plastic off, it started to expand. I did not sleep on it for a couple of days and then after that, all a great experience and I’ve been getting a better night’s sleep.

I got the 13 inch memory foam king size mattress from Zinus, Inc. I had my old bed for three years but I like my Zinus better. It's more comfortable.

I shopped for a mattress for two days and I did as much homework as I could stand to do. Someone posted his research and Zinus was one of the few companies that was on his list. But, it was mostly BedInABox companies and they were the highest rated one on the internet. As soon as I saw them I said, "Okay, they've got a good rating and people are saying good things about them." So, I called BedInABox but their customer service never answered, and I decided that I'm not doing business with them.

I have a rental property that I'm furnishing. I'm doing it like Airbnb and I bought six end tables from Zinus. These tables were this really thin fiber wood laminate that has metal frames. Those were very poor quality and three of them were completely damaged. One was a wrong color and that one was also damaged. I locked in the two that were fine for a minute because we have been using this place, and just putting it together and furnishing it. But after seeing it for a few days, I really didn't like the red color and it didn't really go well with the house, so I returned those. But the dark ones would have been good and the quality of the other five was so shady that I'm not gonna take another chance with those. I don't necessarily think that it was quality control of the manufacturer, but maybe their packaging was inefficient in protecting the product.

Zinus had good online reviews, so we bought the foundation and mattress from them, and it's much better and comfortable than the previous ones we owned, which has worn out. The kids love their mattresses, and they say that they're sleeping better on it. Also, the box springs are good. Overall, we had a wonderful experience with Zinus. The products have exceeded our expectations, and I've told other people about them.

A friend recommended Zinus and I price compared online. I bought three beds and three frames from them and they were very good. One of the king size beds, FedEx wouldn’t deliver it. So, they shipped it across the country but the local deliverers wouldn’t deliver it. But when I called Zinus and told them about it, they said, “Don’t worry about that. We’ll ship you out a new one. I’ll have them send that one back to us." So, Zinus was great.

I was using a different kind of mattress back in my own country. I recently came to the U.S.A. so I was looking for a quality mattress with a better price and I found it in Zinus. I got the Memory Foam 12-inch Green Tea Mattress and it came very nicely packed. There were some parts missing, but they shipped those very quickly. I had a good experience using the mattress. Usually, we have trouble to get adjusted to the mattress, but now it's fine and I feel comfortable with it. I'm getting a good sleep now. The only the issue I have with it is when the temperature is more than 70, I feel a little bit heat from the bed, which makes it uncomfortable. Other than that, it is fine, I’m happy with it.

I purchased a bed, a box spring and a frame through Zinus. My new bed makes me feel good. I sleep better and I've got more room. I'm happy with it and it met my expectations. But I don't care much for their return policy. We didn't like the first bed that we got. It didn't sleep the way we wanted it to. When we went to return it, they told us to donate it and really put the onus on us to facilitate the return and the donation. And where I live, I had a hard time finding someone to pick up the mattress as a donation. So in the future, if they had an agreement with a large charity in each area to come get it and they set it up, I believe that would be a better customer service aspect to provide on the return of the mattress. But overall, I'm pleased with the experience and would buy from them again.

We had our old mattress for nine years then got the Zinus when I was nine months pregnant and I slept way better on this mattress than on the previous one. I kept getting in and out of the old bed because I had to pee so much and kept bothering my husband. And then he kept hearing me making all these "Uhh" sound when I was getting up. So he noticed when we got the new mattress those sounds went away because it was so much easier to get up and down. It was very nice. It made the last two weeks better and I still like it after birth.

I bought a hybrid queen mattress from Zinus and it was very easy to order online. I also bought two twin memory foams which are like green tea mattresses. My new bed is more comfortable and definitely better than the old bed I had. It took me a lot to figure out what kind of bed I wanted and I realized that I didn't like the memory foam so I got a firmer one. I’m really happy with it, so far.

I had gone through different websites because I don't trust mattress companies. Also, I heard a lot of stories and news reports about stores selling recovered old mattresses. Then I settled on taking a chance on Zinus Inc's mattress and bed frames. I loved how easy the frames were to put together. There wasn’t a lot of pieces, and A put in to B, and B into C, and so on. It was very simple and it made everything go a lot faster. It took my son 15 minutes to do it.

We had a hand-me-down bed from somebody who had it for a long time. It was time to purchase a new one so we got a king mattress and a foundation bed set from Zinus. We like their price point and the convenience of buying from them. My fiance and I were asking ourselves shouldn't we lie on the bed before buying it but I convinced my him that they're all gonna be the same and we'll just get one that's firm. The mattress was super firm when we first got it and the one that we had before was extremely soft so we weren't used to the new mattress. But now that we’ve broken it in and slept on it for a month or two, it's way better. We also just needed to let our backs adjust. Now, my fiance sleeps a lot better because there's not so much disturbing each other from moving.

I recently bought a 13-inch queen size foam mattress and a bed frame from Zinus that were shipped to my son. It was for my wife and I so that we will have a bed to sleep in that's a little more comfortable when we visit him in Texas. I was going to buy the mattress, which was made by Zinus, from Costco but they only have one version of this mattress and I wanted to know all that Zinus had besides what Costco had. So, I went directly to Zinus and bypassed Costco. In ordering online, there was always a lot of confusion when you try to talk to somebody about getting all the facts and I'm a facts person. Also, communicating with the live communications is sometimes a little difficult but other than that it was a reasonably good experience. We have slept on the mattress and it was comfortable and very satisfactory.

I have the Memory Foam 12-inch Pressure Relief mattress from Zinus, Inc. It's the greatest bed I have ever had and as soon as I get my second bedroom cleared out, I will be ordering another one. I've never ordered anything like that online so it took me several attempts at looking at the website and trying to make up my mind if I was going to select. Once I decided, it was very easy to order it. I also bought the upholstered frame from them and that was fantastic too because it's beautiful.

I chose to purchase a king size hybrid bed from Zinus because of the quality and price. I owned my previous bed for about eight years so it was worn out and the new one's much better. It was heavy to bring in the house, but once you get by that it was easy. It has been great. Since using my Zinus bed I'm sleeping much better.

I would have to admit that shopping for a mattress was full of worry and anticipation. I checked social media, watched Youtube, went by several stores, read bunches of reviews and checked prices. I finally choose to buy a mattress online. More research and worry. MY ZINUS HYBRID MATTRESS IS AWESOME. SLEEP. REST. FEELING BETTER. GREAT 5 STAR purchase. THANKS ZINUS.

Our other foam mattress was hard and it was causing back problems so we decided to buy a new mattress. We're looking for a foam mattress that wasn't quite so hard. We knew that The Purple and the regular Tempur-Pedic were too much money and we heard that Zinus had a good rating and slept well is what we had read. So, we decided to give it a try since it had the money back guarantee for life. We also bought mattresses for our kids. During delivery, they just dropped the mattresses off so I had to leg them up the stairs and our mattress was heavy. However, since we got the new mattress, the pain in our lower backs and hips was reduced. When I landed in this new mattress, it sinks and it is comfy and cozy. Unlike the old one that was very firm and was awful. I'm happy with the mattress so I haven't returned it, and I'd recommend Zinus.

We are not happy with the last Zinus bed I ordered because I thought it was the same bed I ordered just before that. The last one I ordered was much softer than the one that I ordered before. I called Zinus back and I tried to return it, but then they told me that I have to take it to the donation. It says free return but it’s not really free because I cannot donate since it’s not a mattress that I can roll over, put in my car and take somewhere. It’s a big mattress and I'd need to have a car and nobody comes and picks up from the apartment.

My mom bought a Zinus mattress for me. She thought it was affordable and she liked the features shown online. Having used Zinus, it's much better than my previous bed and my back doesn't hurt anymore. I've had a great experience.

I got a bed frame and a mattress from Zinus. The price and the good reviews online were the reasons I went with them. The bed was really easy to set up and the instructions were straightforward. I had to put the bed together before I did the mattress and I had everything done within an hour. It was really good. So far, my new bed is way better than my old bed of seven years and the quality is great. I looked at lots of mattresses that were about the same quality but were way more expensive. Overall, I'd recommend Zinus.

The Zinus bed is better than any bed I've ever had and I'm absolutely elated. I got two beds, two queen bed frames, and the 8-inch memory foam mattresses and I like the fact that I could have them delivered. I was relocating from Virginia to Florida, wanted to get everything shipped and it saved me a good bit of money. If there was one complaint, it's because they got to ship me here a little too soon but I was able to work that out with FedEx. They were fantastic and the entire experience was phenomenal. I would highly recommend them to anybody.

We've had our king size hybrid bed, half memory foam and half-spring, for a couple of months now. We chose it for the price and it was an easy mattress purchasing experience. The best part was the shipping where I didn't have to go out to the store. I had it delivered to my house and it was cheaper. Also, the mattress is way better than the bed I had before which was more than 10 years old. With the mattress I have now, my back does not hurt when I get up, it's very spacious, and is much bigger. I love the memory foam on it too. It hasn't worn out and we haven't had any permanent indentations where sometimes if you lay on one side, the indention stays. It has held really well so far and it's been an amazing experience with Zinus, Inc.

I got a memory foam from Zinus when it was time to get a new bed and everything went well. I chose it for its cost. It's good and it exceeds my expectations.

I was on Amazon and I was just going through the box beds that come in the mail. I scoured through reviews and Zinus had the highest reviews for everything. The price point was also incredible. I couldn't believe that the mattress was $350 as opposed to Casper which was $800. I didn't want to spend that kind of money for a first time non-spring mattress so that's definitely why I decided to go with Zinus. I ordered straight from the website and then I unpackaged it and then right away, it started coming up. The whole mattress was already up in about a day, so it was really quick. I slept on it that night. The reason that I got the 12-inch Green Tea foam mattress is because I sleep on my stomach. I had my old bed for about six years but it doesn't compare. My new mattress is way better. It's more comfortable than any other spring mattress I've slept on and I'm very happy.

It was a spur-of-the-moment thing when we decided to order from Zinus, Inc. We're talking about getting a new bed and I was looking online. Then I saw good reviews for and we went for a 13-inch memory foam with gel. We are absolutely thrilled from the shipping to the product. The online ordering process was really easy, how the customer service when I talked to them was great, the shipping was on time and everything was delivered as promised. We're extremely happy.

We bought a mattress and a frame through Zinus for our son. I went to their site, looked at several kinds of mattresses and the size of them because our son is tall already and went with the king size. I have also always wanted to try one of those steel frames and we like it. The process was easy. I pressed on what I wanted and was taken straight to the place I ordered it. The delivery was fine too and they even brought my items in my house which was good. We then put the bed together and our son really loves it. He said it was comfy and exhilarating. We'd recommend this.

I bought a bed and the whole frame with the headboard from Zinus and it was fine for the most part. It had a tear in the headboard and it definitely happened in the delivery process because there's a hole in the box and then into the actual headboard. We found out when it was already assembled and the bed was on it. I would have gotten a new headboard but they told me it was going to take months and I got rid of the old bed already and I'm not gonna sleep on the floor. So, it was easier to take the 20% discount they gave me on the actual product. They said they already did it, and they put it in their system and that was about a month ago but I'm still waiting for it to be reflected on my bill. Also, I wish they give a longer try out period because they only give 40 days and this other company gives 6 months. But it's a good product and the bed and the frame are fine. It's a good overall experience.

I moved to a new place and didn't feel like paying the moving cost of taking all the old stuff with me. So, I wanted to go brand new and Zinus was a bed that a friend of mine had purchased online. He explained the ease to it all and the delivery system. I tried his bed out and it was really good. I ended up buying a king size mattress and bed frame. It's a great bed. I've also recommended it to a few other people.

I went on Google looking for mattress and I found Zinus. I read good reviews and their prices were good so I went with them. I purchased a queen mattress and two twin mattress with boxes for each mattress. I made the order on the end of December and we got it on the 10th of January. However, when I used the queen mattress, I suffered from lower back pain. But when I tried to sleep on the twin mattress, it's more comfortable and I'm not suffering from any pain. I'm trying to find someone to donate the mattress in order to get a refund and purchase a hybrid one from Zinus, Inc. but nobody accepts the mattress without the box. And when I contacted them and we talked about the return policy, they won't refund me the box. Nonetheless, it's a good experience overall and the delivery was good.

I purchased an iCoil bed and the headboard from Zinus, Inc. and I just love it. It's 150% better and I have nothing but good things to say about them. I would totally endorse their product.

The price and packaging of Zinus products were good. I got two 12-inch mattresses, one is a king Pressure Relief and the other one is a queen memory foam. My old bed is quite firm but Zinus is more plush. I get a feeling that I'm sinking in the mattress, but sometimes it's causing me back pain like I used to have with the bed I owned for three years. Other than that, I like that the queen mattress is really firm even though it's not pressure relief.

We purchased two memory foam mattresses from Zinus, Inc. I didn't want to pay the price for a Tempur-Pedic anymore and we could buy five of these for the price of a Tempur-Pedic. So far, the mattress is comfortable and does the job. I just don't know how long this one will last versus the Tempur-Pedic but we knew that. It's been a good experience.

I have my Zinus mattress for two months now. I saw that it has good reviews on sleeplikethedead.com and their prices were really competitive. Purchasing was an easy process. I start through pick one of the three options, then put it in my shopping cart and was done. It's simple work.

I was doing online searches for reviews and came across an offer from Zinus. I looked up their website and ended up buying a bed and a mattress from them. It was for a new room. The purchase was quick and the delivery was only a couple of days and I was impressed with the speed. Also, the product was good. I tried the bed for two days and memory foam mattress was really comfortable. The bed was really firm, strongly built, and it didn't shake. It met my expectation.

We purchased a hybrid mattress from Zinus for the price. We did everything online and I liked the process. We got the mattress for our guest room so we don’t use it personally but our experience has been great, and I’d recommend them.

I got a Zinus king hybrid mattress. I like its price and it's better than my old bed I've had for six years. Zinus provides support to my body and I sleep better. I've had a good experience.

I had my old bed for 12 years, but I didn't like it and got rid of it. After looking at reviews on YouTube and Amazon, I bought two platform beds and a mattress from Zinus. I really like it. I now sleep really good. I don't wake up until 5:00 in the morning and I'm good to go. However, I had to get a replacement for the first bed that I purchased, because I bought a 12-inch Green Tea mattress and it didn't expand to 12 inches. So, I had to email and complain. They sent me out a new mattress and it's fine. I'm very happy with my purchase.

We got the king size mattress with the platform bed from Zinus. Getting it was quick and painless and everything came in small packaging. I was the one who assembled it and it was easy. Everything worked out the way that they said it would.

Zinus has a good price and really good Amazon reviews. But, the process of ordering and then delivery were split into several parts and this was not mentioned in the email that was sent. I got one email saying that all items were sent over and I only have one tracking ID and this ID actually tracks just one item. There were three pieces expected, but we only had one so we called them to figure out what happened. There should be three emails or one email saying that all three items are delivered separately and three separate tracking numbers.The mattress arrived then the frame and then the pillows.

I got a good price and quality Zinus product. I've been using the memory foam for one month now and the mattress is very good, smooth, and comfortable. I previously had a spring mattress for one year but with the Zinus mattress, the spring on the memory foam is completely different and it's is very good.

My first purchase was a queen mattress and it was a mistake. I have hardwood floors and I didn't realize I needed a bed frame. Without the bed frame, the mattress will start to grow mold because it wouldn't breathe properly. I thought the mattress was really good besides that mold issue and it should last me a long time, so I might as well just spend a couple of extra $100 and get exactly what I wanted instead of regretting it for the next 10 years.

Zinus is a great company to deal with. We got the Pressure Relief King Size Mattress which is a 14-inch king sized mattress and the base that it goes on. We’re extremely thrilled with it. We opened it up and it completely inflated or expanded, if you will, to the full 14 inches. I also like the memory foam, so everything was a great purchase. I bought another one for my teenage son and he loves it. It’s called the Theratouch, a full-size bed. We bought it through Walmart which was packaged as Spa Sensations but it's a Zinus product. Both of our experiences with Zinus were pleasant.

It all went great with Zinus. I ordered two spring, full size mattresses for my two teenagers. They love it and it feels great. I ordered them online and ordered the two bed frames as well. It was a very simple process.

I had an awesome experience purchasing a memory foam, the mattress cover and the frame from Zinus. I was referred by a prior customer and based on her referral to me, my brother bought one too on the opposite end side of the country. So, we both bought them in the same week. And I just love it. I find any excuse I can to take a nap or lie down 'cause I love it that much. It's really like a revolutionary change.

We got Zinus beds and foam mattresses for a vacation home and I've never had a guest complain about them.

I purchased five mattresses from Zinus, including one of their hybrid traditional mattresses. The twins and the fulls are immensely better than the four smaller ones we had before. Then our mattress that we got is pretty good itself. My wife really loves it. The only issue that I had was the shipping, but that fell more on FedEx than Zinus because I bought so many mattresses. FedEx couldn’t get them all on the truck, so it took them an extra day or two to get out here. So everything was delayed because of that. With larger orders like that, it would definitely be something to figure out.

The 14 inch memory foam mattress from Zinus has exceeded our expectations. Sleeping has been great and we spend a lot more time on the bed than we did before. However, we got sent two defective platforms. There was a missing support latch for the first platform that got sent with the mattress. We sent that back and they sent us a new one. But the new one looked like it might've been dropped. When we fold it out, it was uneven so it wasn't providing any type of support. It was a little frustrating. The reps handled it very well and they were very apologetic but we ended up returning them all and abandoning the whole purchase for the platform. Other than that, we love the mattress. It's completely different and it's much better than our old bed.

I sleep better with Zinus' memory foam. They were a better cost than their competitors. Zinus is wonderful and I recommend them.

I got a 14-inch thick king mattress from Zinus. It was ultra comfort memory foam and I added a memory foam topper to it, which extended the life of it. However, for whatever reason, my body wasn’t taken to it. I sleep on my back and after four hours, my whole back would be sore, almost like I was lying on the floor for several hours. It just felt hard to me. My wife seems to like it, but she weighs 130 pounds less than me.

I bought a bed and mattress for my son and a mattress for myself. I'm very happy with everything. The packaging was great. I was able to move it myself which is awesome. I saw some reviews saying that it smelled like a factory, but it did not smell like that at all. I left it in the packaging longer than expected because I wasn't ready to move my mattress out at the time that it came. I have seen some reviews how sheets may be a problem. But it took sheets just fine and it's been excellent. My only issue is that my bed is on a box spring. It doesn't have a frame. The mattress tends to slide around on the box spring. So, it doesn't stay even. It would make things easy if you put some kind of slip proof thing at the bottom. I haven't really looked at a way to fix it myself yet. But other than that, it's been a really good experience. I've already recommended Zinus to my mother.

Our old bed was a little bit hard so we were looking for something that was a little bit softer. We then purchased a foam mattress through Zinus. We love it. It fits all of our needs and wants, so it's a really great bed. In fact, we're getting ready to buy another one.

Zinus 7" High Profile Folding Box Frame purchased 2/1/17 and I still do not have it! I call but get voicemail over and over until it rolls over to leaving a message. I have left multiple messages with no response. I have called Amazon.com for help but they have no power over 3rd party shippers. I was promised this product within 2 days of purchase. The only information I receive is from Amazon.com who tells me the product will be arriving 2/15/17. Totally unacceptable and I resent being lured into a bait and switch scheme, ignored and disrespected. Not only will I never purchase Zinus, Inc. products I will never utilize Amazon.com either as they were not clear on the fact that this was a 3rd party seller. Rating? -10 (It doesn't help knowing now that this product comes from South Korea).

The memory foam pressure relief mattress I purchased from Zinus was great. My husband and I both love it. I am pregnant at the moment, so the bed is a little too firm for me. But after this prenatal stage, I think it will be perfect. The whole experience with Zinus was very good and the purchasing process of the bed was perfect. The only thing was that when the bed came, its smell, which one gets from any new product, lasted for about a week or two.

I got the memory foam mattress from Zinus after I found out about them from a friend who had bought one. The bed has helped me sleep better and it doesn't hurt as much. However, when I ordered my bed it was supposed to be a 14 inch bed and when I measure it it’s only a 12 inch bed. I am not sure if I'm missing something but other than that, I love the bed and so far, I'm very satisfied with it.

Zinus has good beds and mattresses. But the one I got has broken parts in the headboard. I have already sent pictures to the customer support and I've contacted them. Their rep said that she will check with the supervisor but they still haven't gotten back to me and it's almost been a month. Also, their delivery partner was not appropriate and I have contacted the dealers too and they are helping me. Nevertheless, my sleeping experience is nice and I would recommend Zinus to friends.

I purchased the King size Memory Foam 10 Inch Pressure Relief Mattress along with a King size 14 inch SmartBase Elite Platform Bed/Mattress Foundation. They were purchased on a Friday and arrived the following Tuesday, super fast delivery! After removing the mattress from the box, it took maybe 2-3 hours max for it to expand to its actual size. I opted for the 10 inch rather than 12-14, which is what I initially wanted, due to the price. However I really don't think those couple of inches make much difference. My boyfriend put together the platform with no issue, everything was pretty self-explanatory. I have never slept on a memory foam mattress prior to this one so the first night or so it kind of took some getting used to sleeping on something brand new but not in a bad way. By the 3rd night we had adjusted just fine.

The purchasing experience with Zinus Inc was fine, some of the information we were looking for were online like the firmness. I got the 12 inch gel mattress, the memory foam with the cooling gel on top. In terms of cooling, it actually performs pretty well. But we find that it doesn't provide enough support, it's a little too soft and it's thinner. But my overall experience has been good because they've agreed for us to keep the bed that we purchased and give away the mattress and process the refund. We might buy another mattress, something that is firmer and more suitable for our needs. However, they don't have a showroom so it’s not possible to let me feel the mattress before I buy it. But if they could provide a rating of the firmness, I would really appreciate that.

My Zinus memory foam is great so far. I used to have a spring mattress and this foam’s working better for me. The memory foam was slightly cheaper than a lot of the other ones I could find and also I could get it shipped to my new house, so that was good. Also, the frame was really easy to set up.

Our old bed was starting to sag in the middle. My husband did the research, looked online, and picked Zinus because of the price, reviews, and chose the hybrid. He wanted something more firm, so this mattress fits him. The quality for the price is above average. The delivery was on time and it was easy to set up. I made a call to customer service to ask some questions, and they were responsive. I'd recommend it.

I did a lot of online research and aside from the reviews, I found Zinus to have a very good price. The fact that it came delivered to the house was also great. I was very happy with the bed. I got the green tea memory foam and I also got frames for myself and my son. They were amazingly simple to transport and put together. We find it quite easy to use. I have 14 bedrooms in this house so I will need their services again. I have recommended them already.

I am incredibly impressed with Zinus memory foam mattresses. It’s awesome and is probably the best money we spent all Christmas. It costed us just under $300 and that bed is fabulous. Also, it was very easy to order online and shipping was excellent. I could also track my shipping online and we were very satisfied.

I’m a happy Zinus customer. My experience was spectacular, and I love it. I stayed at a friend’s house who had a mattress from Zinus, and I got to lie on it and it made my back feel good. I then purchased a foam mattress with the gel in it through Zinus. The delivery was quick and the setup was easy. Since using it, my back feels great. In fact, it exceeded my expectations. I get a better night’s sleep. I’m getting a little older, so I had an achy back in my old mattress, and in this mattress, I don’t have it anymore. After a week of sleeping on it, my back doesn’t hurt anymore. It was a pleasure doing business with Zinus.

I had a Sleep Number before and it was getting old. I checked out several things and I had to have money to give Zinus a shot because of the pricing. When I did, I bought two memory foams. They're much more comfortable and I love it. Also, the company was great to work with.

Zinus was highly recommended by a friend who had just also purchased a mattress, and the price as well as the door-to-door shipping were unbeatable. However, I ended up purchasing online over a weekend and no one was available at customer service. I was trying to take advantage of the 10% off that they offered during the Veterans Day sale. It was also unclear when I was looking at the various platforms what the actual dimensions were and if these would fit inside my existing bed frame.

We purchased the gel memory foam from Zinus. We went with them because we had some friends that got one and they had good feedback so we just followed their lead. It was seamless on delivery and we are liking our purchase. It has worked out to be what we hoped it would and it's better than what we had in the past. So far everything has been very good.

I'm loving the memory foam I bought from Zinus. Since having the mattress, I could sleep better than in my old, expensive one. I like the bed that I don't even want to get up. Also, ordering was easy. It was indeed a good experience.

My husband did some research and found Zinus website and we bought a memory foam mattress and box spring because they were reasonably priced for what they were. We like the mattress so far. It seems to be working out well and hopefully it continues to be a good mattress.

We purchased a memory foam from Zinus. It is good and I certainly recommend it, however, I think it is not that foam.

I recently purchased a memory foam through Zinus, and it has met my expectations. I ordered it on their website which was easy to navigate, but I got it through Walmart, which is one of their distributors. The delivery timeframe was good. I wasn’t here when it was delivered, and it had to be managed by the property managers here, but the delivery team got it into my front door. I used to have a very nice Stearns & Foster Golden Elegance, but it was just a standard spring mattress. It’s the first time I’ve owned a memory foam. I was a little reticent going into it. I was afraid I would sleep hot, but it’s fine. It’s comfortable and I’m happy with it. In fact, we may buy a queen once my wife flies out here and see if she likes the one that we’ll be sleeping on.

Pros: comfortable mattress, good price. Cons: slow shipping time, pieces delivered on different days, poor customer service, purchased products removed from website. I purchased a mattress and bed frame through the Zinus Memorial Day sale - on a Monday. The website states 4-5 days shipping time for my location (FL) so I expected everything to come that Friday at best and the following Monday at worst. The mattress came the following Tuesday. The bed frame has yet to come (it is Wednesday). I opened the mattress to expand and sleep on it since I had been sleeping on the floor for a few nights, expecting I would have already had a bed by this time.

I purchased a mattress and a base through Zinus, and it’s far better and more comfortable compared to the bed I previously owned. I’m totally happy with the product. It's very good and delivered on time.

I purchased a mattress through Zinus based on the reviews that I’d seen. Also, I tried out a couple of products in the stores and it seemed to be a better value to get it from Zinus. The delivery went perfectly, and everything was easy to set up. My new mattress is better than what I had. I’m getting better rest, so I’m very happy with the purchase. I’ve already recommended Zinus.

I got a memory foam mattress and a foundation from Zinus. It’s much more comfortable than my old bed which I owned for five years and which we got rid because our backs were hurting and there was no support in it. Even though the Zinus mattress was manufactured in China, it got the same foam that I get here in America for half the price. So it’s an affordable product.

My husband loves the Zinus mattress, which was a combo of a memory foam and a spring mattress. We had mattress before from Costco and Sleep Number that didn't work out. The Sleep Number was like an air mattress that you float on the pool or lake and if one is not lying down on it then one is not getting the support, so one can't sleep on his or her side. The Zinus mattress is much better for us and my husband is sleeping better on it. It was an excellent experience overall and there was no hassle involved. Everything with their product has been great. I’ve read reviews that people were worried about how the mattress would be after it was compressed and one has to give it a time for the mattress to expand. In our experience, we had no problems with it reaching its full thickness.

I was looking for mattress and a Zinus, Inc ad showed up. I was iffy about the price, then my friend came and talked about their experience with Zinus. They were really satisfied with the mattresses and the items that they got. That gave me confidence in trying out Zinus products so I purchased the memory foam mattress and the queen size. The memory foams are very comfortable and it’s really good for the price range that we got. I’m mellow with mattresses. As long as it doesn’t hurt my back, it’d be good.

I got the 10-inch Zinus Green Tea Memory Foam and it is awesome. It's way better than the air mattress I had before and some other beds I've seen. It was delivered in a good time frame and the mattress came three days before the frame but it worked out. It was easy to install, I did it in less than an hour. It’s really comfortable and it immediately helped a lot with my pregnant girl who was having back pains. It's a good mattress for a good price and a good price for a good deal. It's still holding up sturdy, not super heavy, and it's effective. I've no remorse or regret about it. It's a good product overall and I'd recommend it.

I bought a mattress and box spring from Zinus. They took the wrong size box spring and I'm still waiting on my credit which has been fairly frustrating. The mattress on the other hand is okay. I've slept on it and it's fine.