Zinus, Inc

I purchased a bed frame for my daughter and several months ago it broke. Now it has been recalled and the company has offered to send me a repair kit but not a refund. The frame broke while my daughter was sleeping on it and the agent never offered an apology, only required photos for consideration of a refund - which of course I don't have as my daughter disposed of the frame when it broke. As a college student she didn't think there was anything that could be done. Very poor customer service.

Absolutely the worst business. I purchased a mattress and cancelled within 48 hrs of purchase. The mattress was not shipped yet for another 2 days after that. I contacted CS several times a day via email and phone to get that cancellation rolling. I was lied to every time I spoke to every rep. My emails went unanswered. Finally someone confirmed my cancellation, but 12 hrs later, I received an email that my item was shipped. I went on to request a return and refund process started. I was given another run around of lies about the return label getting to me within 24-48 hrs, it's been 10 days, and no shipping label yet. I've sent countless emails and filled out online return requests and nothing. The mattress is sitting in its original package and they stole my $500. I've filed a charge dispute with my CC and submitted proof of all the emails, so hoping to get some money back. This is theft.

This is the best mattress I've ever slept on, for me it was the side sleep mattress and I'm now totally spoiled. I actually thank my bed every time I get in it!! Talk about getting amazing rest! No aches, no pains, just peaceful deep sleep. I turn the bed every 4-5 months as you cannot flip. I tend to sleep toward the middle but not exactly. I've had my Zinus mattress for 5 years and it's still in excellent shape. Anyone who gave this company a bad review is nuts. I will only buy mattresses for them for the rest of time I have and am so happy I found them. I have turned 5 people on to this mattress, they thank me every time I see them. ;)

We purchased this mattress for our motor home after sleeping on this brand (same exact product) our friend had in his motor home and his was great, however with the one we purchased We've slept better in a sleeping bag on the floor. It's horrible! They will not exchange or refund our purchase. Do Not buy this product if you value a decent night's sleep and your back.

Zinus foam 8 inch and the 10inch mattress has been awesome. We bought the first two the first was the 8 inch and my son wanted one for his bed and he wanted to try the 10inch one. Both mattresses are wonderful to sleep on. Both are queen size mattress. I find that they are very easy to flip and if need be to move. Not very heavy at all.

I bought a Zinus green tea memory foam 6 years ago. It's still in perfect condition, the same for our bed frame Lottie Upholstered 5 years ago and recently two twin bedframes Suzanne! I paid 130$ for the twin bed, less than 300$ for the queen bed frame, and only 100$ for the Suzanne bed frames, there's nothing cheaper and as good quality on the Market. Their customer service is amazing, every time I asked for a return it went smooth without any hiccups, these people really make owning a bed easy, affordable and most importantly comfortable!!

Best bed I ever had. So far it has lasted 6 years. Very affordable and I purchased it on Amazon dot com. Purchase 13 inch with a gel layered top for a cooler sleep. I would purchase it again. I think I would also get a.

I bought a mattress a few months ago. Unfortunately, last month the edge support memory foam completed tore/separated and is protruding out the side of my bed, leaving no edge support on the upper left side of the mattress. I woke up one morning kind of sunken in and then noticed the issue. For reference, I am a 5’11” 185 lbs male, so there is no reason for this to have occurred under normal sleeping conditions.

This bed came with two popped nails! Very dangerous. I contacted customer support and after we had to pay for packaging ourselves, returned the bed to its warehouse. Two months later we finally got a check with $80 less of what we paid online at Walmart. They told us this was their prerogative. This kind of things MUST be clarified upfront guys because it turns into fraudulent behavior. We wouldn’t have returned the product if this was the case in the first place.

***BUYER BEWARE*** READ THE FINE PRINT*** I ordered and received 34 mattresses and 15 mattress toppers from Zinus (through Amazon) in September 2020. I am a business owner. I own vacation rental units that I furnish. Out of the 49 Zinus items I purchased ONLY 20% were in good enough condition to be used. Of the 20% that expanded to their original size and look good they are horribly firm and uncomfortable. PLEASE read all the fine print before purchasing the Zinus mattresses and mattress toppers! On the main purchasing page of Amazon this is the verbiage. • Expertly packaged - Our technology allows this mattress to be efficiently compressed into one box that is easily shipped and maneuvered into the bedroom; simply unbox, unroll and this mattress do the rest, expanding to its original shape within 72 hours.