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About Zinus, Inc
Founded in 1979, Zinus began as an outdoor products company that focused on comfort-oriented furniture, tents and more. Since 2003, Zinus has shifted its focus to indoor products like mattresses.
Zinus, Inc Reviews
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I purchased a bed frame for my daughter and several months ago it broke. Now it has been recalled and the company has offered to send me a repair kit but not a refund. The frame broke while my daughter was sleeping on it and the agent never offered an apology, only required photos for consideration of a refund - which of course I don't have as my daughter disposed of the frame when it broke. As a college student she didn't think there was anything that could be done. Very poor customer service.
Absolutely the worst business. I purchased a mattress and cancelled within 48 hrs of purchase. The mattress was not shipped yet for another 2 days after that. I contacted CS several times a day via email and phone to get that cancellation rolling. I was lied to every time I spoke to every rep. My emails went unanswered. Finally someone confirmed my cancellation, but 12 hrs later, I received an email that my item was shipped. I went on to request a return and refund process started. I was given another run around of lies about the return label getting to me within 24-48 hrs, it's been 10 days, and no shipping label yet. I've sent countless emails and filled out online return requests and nothing. The mattress is sitting in its original package and they stole my $500. I've filed a charge dispute with my CC and submitted proof of all the emails, so hoping to get some money back. This is theft.
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This is the best mattress I've ever slept on, for me it was the side sleep mattress and I'm now totally spoiled. I actually thank my bed every time I get in it!! Talk about getting amazing rest! No aches, no pains, just peaceful deep sleep. I turn the bed every 4-5 months as you cannot flip. I tend to sleep toward the middle but not exactly. I've had my Zinus mattress for 5 years and it's still in excellent shape. Anyone who gave this company a bad review is nuts. I will only buy mattresses for them for the rest of time I have and am so happy I found them. I have turned 5 people on to this mattress, they thank me every time I see them. ;)
We purchased this mattress for our motor home after sleeping on this brand (same exact product) our friend had in his motor home and his was great, however with the one we purchased We've slept better in a sleeping bag on the floor. It's horrible! They will not exchange or refund our purchase. Do Not buy this product if you value a decent night's sleep and your back.
Zinus foam 8 inch and the 10inch mattress has been awesome. We bought the first two the first was the 8 inch and my son wanted one for his bed and he wanted to try the 10inch one. Both mattresses are wonderful to sleep on. Both are queen size mattress. I find that they are very easy to flip and if need be to move. Not very heavy at all.
I bought a Zinus green tea memory foam 6 years ago. It's still in perfect condition, the same for our bed frame Lottie Upholstered 5 years ago and recently two twin bedframes Suzanne! I paid 130$ for the twin bed, less than 300$ for the queen bed frame, and only 100$ for the Suzanne bed frames, there's nothing cheaper and as good quality on the Market. Their customer service is amazing, every time I asked for a return it went smooth without any hiccups, these people really make owning a bed easy, affordable and most importantly comfortable!!
Best bed I ever had. So far it has lasted 6 years. Very affordable and I purchased it on Amazon dot com. Purchase 13 inch with a gel layered top for a cooler sleep. I would purchase it again. I think I would also get a.
I bought a mattress a few months ago. Unfortunately, last month the edge support memory foam completed tore/separated and is protruding out the side of my bed, leaving no edge support on the upper left side of the mattress. I woke up one morning kind of sunken in and then noticed the issue. For reference, I am a 5’11” 185 lbs male, so there is no reason for this to have occurred under normal sleeping conditions.
Luckily the bed is still under warranty and I reached out to Zinus customer service and put in a warranty claim. The response I received was that they no longer have this bed in stock and are unsure of when, or if, they will ever have it back in stock. So they are recommending to give me a pro-rated partial refund on a mattress I’ve had for only 7 months. This mattress is clearly in stock, according to their website and Amazon’s. It seems that they just do not want to replace it and hope to give a partial refund, leaving me to buy the mattress again at full price. It all just seems a bit scammy and unprofessional. So if you’re going to buy this, just go into it knowing that there may be manufacturing defects on this mattress with a sub-par warranty.
**UPDATE: Their customer service is completely a scam. You WILL NOT get a replacement mattress or any kind of refund. They send you in circle of requirements to needed to get anything processed and then deny any document you submit. I was asked to dispose of the mattress. I did, and I provided a receipt with all of their required info. It was still not accepted. I can’t re-dispose of the mattress in order to get a different receipt. Complete sham.
This bed came with two popped nails! Very dangerous. I contacted customer support and after we had to pay for packaging ourselves, returned the bed to its warehouse. Two months later we finally got a check with $80 less of what we paid online at Walmart. They told us this was their prerogative. This kind of things MUST be clarified upfront guys because it turns into fraudulent behavior. We wouldn’t have returned the product if this was the case in the first place.
***BUYER BEWARE*** READ THE FINE PRINT*** I ordered and received 34 mattresses and 15 mattress toppers from Zinus (through Amazon) in September 2020. I am a business owner. I own vacation rental units that I furnish. Out of the 49 Zinus items I purchased ONLY 20% were in good enough condition to be used. Of the 20% that expanded to their original size and look good they are horribly firm and uncomfortable. PLEASE read all the fine print before purchasing the Zinus mattresses and mattress toppers! On the main purchasing page of Amazon this is the verbiage. • Expertly packaged - Our technology allows this mattress to be efficiently compressed into one box that is easily shipped and maneuvered into the bedroom; simply unbox, unroll and this mattress do the rest, expanding to its original shape within 72 hours.
Which I understood it meant “once you open the mattress it takes 72 hours for it to expand to its maximum shape”. That is not the case!! IF you happen to find the teeny tiny little link labeled “Installation Manual” really far down the page it states… “Please remove from packaging within 72 hours of receipt to make sure your mattress can grow to its full potential.” We had many construction delays, and the mattresses did stay boxed up for a couple of months in a storage unit while we waited for the units to be complete. If Zinus would have properly disclosed the mattress requirements better, I would have definitely figured something else out and not left them boxed up. You would think that if it is a matter of 3 days that makes a mattress usable or unusable it would be WELL published.
I have spent HOURS on the phone with Amazon who stated they could not do anything, and I needed to contact Zinus. I then have spent countless hours on the phone with Zinus which got me nowhere other than a customer service email. I sent many emails to Zinus customer service since 12/23/2020 with pictures of all mattresses and toppers.They have emailed me back, but each response takes days. They kept escalating the claim up the management ladder. I have requested a replacement for all the defective mattresses. I initially did not want a refund I just wanted mattresses I could use. At one point they told me they would replace them. Then many days later they said they did not have enough in stock to replace them. I find this odd that they do not have at least 11 King size mattresses in stock at any given time.
When I told them, I cannot wait for months on end to receive my replacements, since they are for a business and I need to start renting it out, they told me they would send me a “prorated” refund.
I am not sure why it would be prorated since I was still within the 100-night trial period. But either way I have received nothing! They told me they would send me a refund and the “refund department” would be getting a hold of me to set it up and I have heard NOTHING. I have emailed them numerous times to each person I dealt with along the way and none of them have responded to me in the last 16 days.
So as far as I am concerned Zinus has an 80% terrible product and their customer service wasted my time, and I did not receive reimbursement or replacement for my unusable products. I have purchased replacement mattresses from another company since I cannot wait any longer. I definitely DO NOT recommend Zinus or any of their products and I will never purchase from them again. I will be getting the word out as well to the many other rental owners I network with and letting them know of my experience. The pictures I have included are the mattresses and mattress toppers that had been unboxed for 3-4 weeks. That is all they expanded.
Zinus author review by Sandy Baker
Zinus originally produced comfort-oriented outdoor products, including tents, sleeping bags and portable furniture. The company turned to indoor comfort products in 2003. Its innovative mattresses have pressure-relief and cooling features. Customers can browse online, and financing is available.
Mattress pricing: Queen-size mattresses start at around $200.
Types of mattresses: Memory foam, coil spring or hybrid memory foam and coil spring mattresses are available.
Trial period: Zinus provides a 100-night sleep trial period.
Warranty: Customers enjoy a 10-year limited warranty that applies to all mattresses purchased new from an authorized retailer.
Additional products: Mattress toppers, platforms, frames and foundations, plus sofas and loveseats, are also available.
Zinus, Inc Company Information
- Company Name:
- Year Founded:
- San Leandro
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