Zinus, Inc

Consumer Reviews and Complaints

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I had my old bed for eight years and it was worn out so I bought a new memory foam, a box spring and a bed at Zinus. It was really easy to get it set up. It was a great experience overall.

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I went to Zinus' website after seeing their products at Sam's Club. I saw that they had a customer whose mattress was defective and it was replaced for free, plus free shipping and the old defective mattress was donated to charity which was awesome. So I got a soft-medium mattress and the bed frame from them. It was timely shipped. They're a reputable company. They also got an A-plus from the Better Business Bureau.

The bed has a cooling agent that prevents sweating during the night. It's a queen bed, better than my twin bed I had since I was in middle school. I'm 6'1", so the bed is a lot bigger. In addition, the one thing I liked about it is when I set-up the bed frame, it comes in with the headboard on it. So, it lifts up from the back, you put everything from the actual bed inside and you carry it. There's no box spring that you need either. I have a lot of back problems and the bed has helped, but I still have some problems since I usually work at a desk all day.

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I saw a person online and Zinus had the mattress all wrapped up in a little bag. I needed a new mattress, saw the pictures and thought that the shipping is so cool and that that's what I'm getting. We had the 14-inch hybrid deal that had both the memory foam and spring mattress. They’ve got a superior product and I love it. I've already told everybody about them.

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I bought a Hybrid mattress, a contemporary bed and pillows from Zinus and I've had them over a month now. It was cheaper and they would deliver the products to my house quickly. If you're living in New York City and have a contemporary flat or a small studio apartment, their furniture is perfect. But if you're living in a really big house, their scale is a little small. They need to scale larger for a real big house then it would be fantastic. The mattress is great for the price that I paid for. I couldn't be happier with the delivery because it was a lot of fun. My kids enjoyed watching me unpackage it and carrying it up the stairs. It's like wrestling a small Ox but so is everything else in life. I've already recommended Zinus to several friends.

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I ordered the delivery of Zinus 12 Inch Gel-Infused Green Tea Memory Foam within 48 hours for both the 14" frame and the 12" mattress. The frame came within the 48 hours but the mattress which tracked as shipped the same day and received a UPS # was already being delivered. My assumption is that the bed was vacuum packed when it left their warehouse. It didn't arrive the same day as the frame. It still hasn't arrived and it has been 144 hours since it has been in the box. This is terrible customer service. I live in Long Beach CA, this is not some foreign third world country. Get it together Zinus. I will have to really inspect this whenever it arrives. On Amazon, they recommend that you unpack it within 24 to 48 hours of their packing it. That time has already passed. Just terrible, terrible delivery service.

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Prior to Zinus, we had a 20-year-old mattress. We hated the pillow and that mattress just broke down. My husband and I couldn't sleep on it. So we purchased two 14-inch Green Tea Memory Foam from Zinus. We had a bit of a problem with the delivery though. We were included in the evacuation due to the Oroville Dam being in jeopardy. We ordered the mattress before that and we could have received it before the evacuation but for some reason, I was dealing with FedEx and they said that they got the mattresses and that they're coming from California. We're from California and it's just a three-hour drive so we should have gotten the mattresses a few days but we didn't.

Then the evacuation happened and the delivery got further prolonged. That was a little frustrating because Zinus was showing that the mattresses were good to go and they should have been out for shipment. However, when I called FedEx, they said that the mattresses were stuck on their docks and they can't move it so we have to wait longer. But it's all right.

The mattress was a little harder than I had hoped but it's about getting used to it and so far we've been sleeping really great on them. We were taking our chances when we bought the mattresses. We saw a couple of our friends' online ranting and raving about their Green Tea Foam Bed. They said they loved it and that they ended up referring a couple of their friends to it and wouldn't go anywhere else for it. It'll be interesting to see how long they last. Even though we couldn't stand the pillow top from the old mattress, lasting for twenty years is a long time. It didn't break down until the last couple of years that we had it. We're just hoping that these new mattresses will stick with us for a while. We love the new bed and would highly encourage someone to give them a try.

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I had my old bed for five years and it was awful. After considering the prices, I got a bed and a mattress from Zinus, and it is much better. On a scale of 1 to 10, the difference is a 10. It's been meeting my expectations.

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We had a friend who had good luck online and recommended Zinus. I bought a mattress for my daughter which she had selected. The process online and the delivery confirmation went well. Everything came right away and the actual delivery process went smooth.

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I ordered a mattress and a couple of pillows from Zinus online. The process was very easy. During the delivery it was really packaged up and I did not expect it to be that heavy. Once I got it in my room and I got the scissors out and cut the plastic off, it started to expand. I did not sleep on it for a couple of days and then after that, all a great experience and I’ve been getting a better night’s sleep.

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I got the 13 inch memory foam king size mattress from Zinus, Inc. I had my old bed for three years but I like my Zinus better. It's more comfortable.

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I shopped for a mattress for two days and I did as much homework as I could stand to do. Someone posted his research and Zinus was one of the few companies that was on his list. But, it was mostly BedInABox companies and they were the highest rated one on the internet. As soon as I saw them I said, "Okay, they've got a good rating and people are saying good things about them." So, I called BedInABox but their customer service never answered, and I decided that I'm not doing business with them.

I went outside the list and they were even worse. They were the highest priced ones, and their customer service also didn't answer. I gave up after about three of those and went back to the top ten which Zinus was a part of. I called Zinus, and their customer service answered right away and they were friendly so I said okay to them. We bought the 13-inch foam from Zinus without ever laying on a foam mattress and we're very happy with the mattress. I'm enjoying it very much, and my grandbabies also like to go out and lay and read a story with me. So far, the mattress has been great. It has been better than I expected.

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I have a rental property that I'm furnishing. I'm doing it like Airbnb and I bought six end tables from Zinus. These tables were these really thin fiber wood laminate that has metal frames. Those were very poor quality and three of them were completely damaged. One was a wrong color and that one was also damaged. I locked in the two that were fine for a minute because we have been using this place, and just putting it together and furnishing it. But after seeing it for a few days, I really didn't like the red color and it didn't really go well with the house, so I returned those. But the dark ones would have been good and the quality of the other five was so shady that I'm not gonna take another chance with those. I don't necessarily think that it was quality control of the manufacturer, but maybe their packaging was inefficient in protecting the product.

I ended up buying three mattresses and three beds with bed frames with the gray background. They are pretty efficient with their packaging in the sense of size. We opened it up and it's just one box. You'd think that parts are missing but you have to unzip the whole headboard and everything is put in there neatly in the back. But I had to return the three bed metal frame and get replacements with three of the bed frames with material on the back like a headboard. The problem with the first ones was the mattress. Even making the bed, it would slide off so, I never even used them. I took the mattresses on, try to make the bed and the mattress kept sliding right off, so they suggested putting something sticky underneath, but I ended up buying the other frames and I'm pretty stoked for those. I have gotten them and they're put together. Everything is good.

Also, their customer service was great. It sounded like I was talking to some kids hanging out and playing video games. They're really young that they were super helpful. The return was easy and it seemed like they were a really small business. But granted I'm using this something and I expect to get some wear and tear so I would prefer something solid and sturdy and I personally wouldn't try the new products for myself. But the cost is absolutely the reason why I went with them and I've already recommended them and had people buying the same bed with them.

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Zinus had good online reviews, so we bought the foundation and mattress from them, and it's much better and comfortable than the previous ones we owned, which has worn out. The kids love their mattresses, and they say that they're sleeping better on it. Also, the box springs are good. Overall, we had a wonderful experience with Zinus. The products have exceeded our expectations, and I've told other people about them.

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A friend recommended Zinus and I price compared online. I bought three beds and three frames from them and they were very good. One of the king size beds, FedEx wouldn’t deliver it. So, they shipped it across the country but the local deliverers wouldn’t deliver it. But when I called Zinus and told them about it, they said, “Don’t worry about that. We’ll ship you out a new one. I’ll have them send that one back to us." So, Zinus was great.

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I was using a different kind of mattress back in my own country. I recently came to the U.S.A. so I was looking for a quality mattress with a better price and I found it in Zinus. I got the Memory Foam 12-inch Green Tea Mattress and it came very nicely packed. There were some parts missing, but they shipped those very quickly. I had a good experience using the mattress. Usually, we have trouble to get adjusted to the mattress, but now it's fine and I feel comfortable with it. I'm getting a good sleep now. The only the issue I have with it is when the temperature is more than 70, I feel a little bit heat from the bed, which makes it uncomfortable. Other than that, it is fine, I’m happy with it.

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I purchased a bed, a box spring and a frame through Zinus. My new bed makes me feel good. I sleep better and I've got more room. I'm happy with it and it met my expectations. But I don't care much for their return policy. We didn't like the first bed that we got. It didn't sleep the way we wanted it to. When we went to return it, they told us to donate it and really put the onus on us to facilitate the return and the donation. And where I live, I had a hard time finding someone to pick up the mattress as a donation. So in the future, if they had an agreement with a large charity in each area to come get it and they set it up, I believe that would be a better customer service aspect to provide on the return of the mattress. But overall, I'm pleased with the experience and would buy from them again.

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We had our old mattress for nine years then got the Zinus when I was nine months pregnant and I slept way better on this mattress than on the previous one. I kept getting in and out of the old bed because I had to pee so much and kept bothering my husband. And then he kept hearing me making all these "Uhh" sound when I was getting up. So he noticed when we got the new mattress those sounds went away because it was so much easier to get up and down. It was very nice. It made the last two weeks better and I still like it after birth.

When we were ordering it, the website was really easy to navigate. My husband went back five times to make sure it's the right mattress and he had to show it to me a couple of times. This Zinus is a hybrid. It had the top with memory foam and the rest was spring. We've had an amazing experience with Zinus, and I've had one friend buy a mattress from them because we recommended it. My sister is also in the process of looking at it right now because she's due in two weeks.

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I bought a hybrid queen mattress from Zinus and it was very easy to order online. I also bought two twin memory foams which are like green tea mattresses. My new bed is more comfortable and definitely better than the old bed I had. It took me a lot to figure out what kind of bed I wanted and I realized that I didn't like the memory foam so I got a firmer one. I’m really happy with it, so far.

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I had gone through different websites because I don't trust mattress companies. Also, I heard a lot of stories and news reports about stores selling recovered old mattresses. Then I settled on taking a chance on Zinus Inc's mattress and bed frames. I loved how easy the frames were to put together. There wasn’t a lot of pieces, and A put in to B, and B into C, and so on. It was very simple and it made everything go a lot faster. It took my son 15 minutes to do it.

My son is sleeping like a log now. He was into parkour and he had an accident which gave him two compression fractures on his vertebrae, which fortunately popped back like marshmallows. That may have been part of the problem with the futon which he previously slept on. It didn’t give him the support he needed. Even though he’s young and he came back from the injury, he still needs a better support. He was sleeping 8-10 hours as soon as he had the Zinus mattress. And he was like, “Dad I love this. Oh, yeah. I love this mattress.” I like rolling on the bed at night now as opposed to the old-style mattress. I already recommended it to a couple of people.

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We had a hand-me-down bed from somebody who had it for a long time. It was time to purchase a new one so we got a king mattress and a foundation bed set from Zinus. We like their price point and the convenience of buying from them. My fiance and I were asking ourselves shouldn't we lie on the bed before buying it but I convinced my him that they're all gonna be the same and we'll just get one that's firm. The mattress was super firm when we first got it and the one that we had before was extremely soft so we weren't used to the new mattress. But now that we’ve broken it in and slept on it for a month or two, it's way better. We also just needed to let our backs adjust. Now, my fiance sleeps a lot better because there's not so much disturbing each other from moving.

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I recently bought a 13-inch queen size foam mattress and a bed frame from Zinus that were shipped to my son. It was for my wife and I so that we will have a bed to sleep in that's a little more comfortable when we visit him in Texas. I was going to buy the mattress, which was made by Zinus, from Costco but they only have one version of this mattress and I wanted to know all that Zinus had besides what Costco had. So, I went directly to Zinus and bypassed Costco. In ordering online, there was always a lot of confusion when you try to talk to somebody about getting all the facts and I'm a facts person. Also, communicating with the live communications is sometimes a little difficult but other than that it was a reasonably good experience. We have slept on the mattress and it was comfortable and very satisfactory.

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I have the Memory Foam 12-inch Pressure Relief mattress from Zinus, Inc. It's the greatest bed I have ever had and as soon as I get my second bedroom cleared out, I will be ordering another one. I've never ordered anything like that online so it took me several attempts at looking at the website and trying to make up my mind if I was going to select. Once I decided, it was very easy to order it. I also bought the upholstered frame from them and that was fantastic too because it's beautiful.

I had a Softside waterbed for 30 years and when I was getting ready to move from Florida to North Carolina, I ended up getting rid of that bed to make the room look better to sell the house. So I slept on my daughter's queen sized bed in my master bedroom down there and it was horrible. For about four or five months all I did was complain. And I got a Serta bed at Sam's, kept it for three months and it was horrible too. Then I got the Zinus and it was like a hug. I've had a lot of aches and pains because I'm older than dirt and the support from the bed is just perfect. I start to melt into it when I first lay down then the support is there. So it's like sleeping on a cloud. I sleep better also. I love that bed and I'd recommend it to anybody.

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I chose to purchase a king size hybrid bed from Zinus because of the quality and price. I owned my previous bed for about eight years so it was worn out and the new one's much better. It was heavy to bring in the house, but once you get by that it was easy. It has been great. Since using my Zinus bed I'm sleeping much better.

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I would have to admit that shopping for a mattress was full of worry and anticipation. I checked social media, watched Youtube, went by several stores, read bunches of reviews and checked prices. I finally choose to buy a mattress online. More research and worry. MY ZINUS HYBRID MATTRESS IS AWESOME. SLEEP. REST. FEELING BETTER. GREAT 5 STAR purchase. THANKS ZINUS.

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Our other foam mattress was hard and it was causing back problems so we decided to buy a new mattress. We're looking for a foam mattress that wasn't quite so hard. We knew that The Purple and the regular Tempur-Pedic were too much money and we heard that Zinus had a good rating and slept well is what we had read. So, we decided to give it a try since it had the money back guarantee for life. We also bought mattresses for our kids. During delivery, they just dropped the mattresses off so I had to leg them up the stairs and our mattress was heavy. However, since we got the new mattress, the pain in our lower backs and hips was reduced. When I landed in this new mattress, it sinks and it is comfy and cozy. Unlike the old one that was very firm and was awful. I'm happy with the mattress so I haven't returned it, and I'd recommend Zinus.

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We are not happy with the last Zinus bed I ordered because I thought it was the same bed I ordered just before that. The last one I ordered was much softer than the one that I ordered before. I called Zinus back and I tried to return it, but then they told me that I have to take it to the donation. It says free return but it’s not really free because I cannot donate since it’s not a mattress that I can roll over, put in my car and take somewhere. It’s a big mattress and I'd need to have a car and nobody comes and picks up from the apartment.

That is another reason that we get online orders, so that we don’t have to worry about the extra shipping or another shipping expense, since it was already included when I ordered from Zinus. Then now, when I want to return it, they’re asking me that I need to take it back. That doesn’t seem very right to me. That’s why I ended up using the bed. But that was the worst part. I am more happy with the frame than the mattress. I also referred one of my friends to Zinus and she also bought another frame and bed.

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My mom bought a Zinus mattress for me. She thought it was affordable and she liked the features shown online. Having used Zinus, it's much better than my previous bed and my back doesn't hurt anymore. I've had a great experience.

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I got a bed frame and a mattress from Zinus. The price and the good reviews online were the reasons I went with them. The bed was really easy to set up and the instructions were straightforward. I had to put the bed together before I did the mattress and I had everything done within an hour. It was really good. So far, my new bed is way better than my old bed of seven years and the quality is great. I looked at lots of mattresses that were about the same quality but were way more expensive. Overall, I'd recommend Zinus.

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The Zinus bed is better than any bed I've ever had and I'm absolutely elated. I got two beds, two queen bed frames, and the 8-inch memory foam mattresses and I like the fact that I could have them delivered. I was relocating from Virginia to Florida, wanted to get everything shipped and it saved me a good bit of money. If there was one complaint, it's because they got to ship me here a little too soon but I was able to work that out with FedEx. They were fantastic and the entire experience was phenomenal. I would highly recommend them to anybody.

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We've had our king size hybrid bed, half memory foam and half-spring, for a couple of months now. We chose it for the price and it was an easy mattress purchasing experience. The best part was the shipping where I didn't have to go out to the store. I had it delivered to my house and it was cheaper. Also, the mattress is way better than the bed I had before which was more than 10 years old. With the mattress I have now, my back does not hurt when I get up, it's very spacious, and is much bigger. I love the memory foam on it too. It hasn't worn out and we haven't had any permanent indentations where sometimes if you lay on one side, the indention stays. It has held really well so far and it's been an amazing experience.

Zinus, Inc Company Profile

Company Name:
Zinus
Year Founded:
1979
City:
San Leandro
State/Province:
CA
Website:
https://www.zinus.com/