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Founded in 1979, Zinus began as an outdoor products company that focused on comfort-oriented furniture, tents and more. Since 2003, Zinus has shifted their focus to indoor products with comfort being top of mind. Mattresses and mattress foundations are Zinus’ specialty. Zinus offers a large assortment of well-designed products for customers at affordable prices. Our goal is to deliver the worlds finest sleep products for everyone’s lifestyle. Are you ready to sleep better? Visit our website today!
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I have the 10” Zinus mattress & it’s great for back & side sleepers. Every night since I’ve got my mattress has been amazing, I’ve been relieved of my frequent back pain and get a good nights rest daily.
The entire transaction was quick and pleasant. The mattress, a California king by Zinus, is the most comfortable mattress I have ever owned. The customer service is great. Very Eco-friendly packaging.
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My husband is a BIG man and needed a new mattress where he could sleep comfortably and still be supported. He wanted to try the memory foam with cooling gel. I found the Zinus to be the cheapest buy and not too sure it was going to work out for him, went with the cheapest. However it is great! He loves it and is sleeping better and actually supports all of his weight plus he is remaining comfortably cool unlike the traditional mattresses that get too warm after laying on it in the same place too long. Very pleased and am going to make my next mattress in the other rooms the same. Much cheaper than your traditional mattresses and easy to handle. Great company and speedy shipping!
This mattress feels soft while still being solidly made and giving support. It's a king size extra firm and feels like a luxury mattress. It has a foam layer over the coils so you cannot feel the coils at all. We got it 4 years ago and it still feels great. There's little motion feel so one sleeper doesn't overly disturb the other when moving.
This bed came with two popped nails! Very dangerous. I contacted customer support and after we had to pay for packaging ourselves, returned the bed to its warehouse. Two months later we finally got a check with $80 less of what we paid online at Walmart. They told us this was their prerogative. This kind of things MUST be clarified upfront guys because it turns into fraudulent behavior. We wouldn’t have returned the product if this was the case in the first place.
***BUYER BEWARE*** READ THE FINE PRINT*** I ordered and received 34 mattresses and 15 mattress toppers from Zinus (through Amazon) in September 2020. I am a business owner. I own vacation rental units that I furnish. Out of the 49 Zinus items I purchased ONLY 20% were in good enough condition to be used. Of the 20% that expanded to their original size and look good they are horribly firm and uncomfortable. PLEASE read all the fine print before purchasing the Zinus mattresses and mattress toppers! On the main purchasing page of Amazon this is the verbiage. • Expertly packaged - Our technology allows this mattress to be efficiently compressed into one box that is easily shipped and maneuvered into the bedroom; simply unbox, unroll and this mattress do the rest, expanding to its original shape within 72 hours.
Which I understood it meant “once you open the mattress it takes 72 hours for it to expand to its maximum shape”. That is not the case!! IF you happen to find the teeny tiny little link labeled “Installation Manual” really far down the page it states… “Please remove from packaging within 72 hours of receipt to make sure your mattress can grow to its full potential.” We had many construction delays, and the mattresses did stay boxed up for a couple of months in a storage unit while we waited for the units to be complete. If Zinus would have properly disclosed the mattress requirements better, I would have definitely figured something else out and not left them boxed up. You would think that if it is a matter of 3 days that makes a mattress usable or unusable it would be WELL published.
I have spent HOURS on the phone with Amazon who stated they could not do anything, and I needed to contact Zinus. I then have spent countless hours on the phone with Zinus which got me nowhere other than a customer service email. I sent many emails to Zinus customer service since 12/23/2020 with pictures of all mattresses and toppers.They have emailed me back, but each response takes days. They kept escalating the claim up the management ladder. I have requested a replacement for all the defective mattresses. I initially did not want a refund I just wanted mattresses I could use. At one point they told me they would replace them. Then many days later they said they did not have enough in stock to replace them. I find this odd that they do not have at least 11 King size mattresses in stock at any given time.
When I told them, I cannot wait for months on end to receive my replacements, since they are for a business and I need to start renting it out, they told me they would send me a “prorated” refund.
I am not sure why it would be prorated since I was still within the 100-night trial period. But either way I have received nothing! They told me they would send me a refund and the “refund department” would be getting a hold of me to set it up and I have heard NOTHING. I have emailed them numerous times to each person I dealt with along the way and none of them have responded to me in the last 16 days.
So as far as I am concerned Zinus has an 80% terrible product and their customer service wasted my time, and I did not receive reimbursement or replacement for my unusable products. I have purchased replacement mattresses from another company since I cannot wait any longer. I definitely DO NOT recommend Zinus or any of their products and I will never purchase from them again. I will be getting the word out as well to the many other rental owners I network with and letting them know of my experience. The pictures I have included are the mattresses and mattress toppers that had been unboxed for 3-4 weeks. That is all they expanded.
I purchased a mattress topper in May 2020. Now has a huge hole and several cracks in the egg crate part rendering useless. For information purpose, husband only weighs 110 lbs so should not have happened. Tried for a week to jump through their warranty hoops. A lot of emails, pictures, copy of Amazon invoice all not good enough. They insist on a non-existent PDF version of my invoice even sending me a broken link. They DO NOT want to honor their warranty. Contacted Amazon 6 days ago but their return policy only lasts one month leaving me to deal directly with this company but they told me to keep ALL correspondence with them so they can appropriate action if needed. Now 6 days later, contacted Amazon for help again for this PDF and after explaining everything to them, they are going to get back with me on a resolution. I suggest not purchasing from this company.
I relied on "real reviews" by customers posted on their site as well as a mattress review site before making the purchase. The online process and delivery went as promised. After about 6 months, the mattress began losing something, not sure what, but I was waking up with more aches and pains than ever before, especially my shoulders and hips. I am a side sleeper and not a large person. I contacted customer service, and....nothing. I ended up buying another mattress. The entire process cost me money and pain. It's not worth the few dollars you might save on their product. This is one of the biggest reasons I don't like buying anything online. The days of truth in advertising are down the toilet, especially from this Company. DO NOT BUY FROM THIS COMPANY IS MY ADVICE, FOR REASONS OF COMFORT AND CUSTOMER SERVICE.
I purchased a mattress from Zinus website on November, and I would to share my experience. After placing an order, I was not able to receive the product for about a month. So I decided to cancel my order through their customer service. A customer service agent who help me out told me that normally it takes 2-3 business days for the refund, so I waited. However, I did not received a refund about a week. And I called them again to request to proceed the refund, however, they told me they can proceed the refund only when they receive a confirmation from delivery company that the product is rerouted to their warehouse. I did not wanted to wait again for getting my money back, so I asked them to proceed the refund asap for multiple times.
But they were keep telling me that it's their policy and I have to wait for them to receive the confirmation from the delivery company. As waiting for Zinus's update, I was keep checking on the delivery status to see if the delivery is cancelled. However, it was keep showing that mattress will be delivered by next day, but I did not wanted the product anymore. I got really frustrated. So I asked the agent, what if the product is delivered to my house, what are you going to do? Guess what they said? They told me to put a memo on my front door that the product was cancelled, so they can bring the product back. SERIOUSLY?...
For my peace of my own, I had to call the deliver company to check if they have received the cancellation request from Zinus, and apparently they were not aware of it. I don't know what happen, but they were not aware of the cancellation. So I had to inform the cancellation to them. Now the delivery status is showing as cancelled... There is no any updates from Zinus yet. I am very curious when I will be able to get my money back. If you don't want to waste your time and money like me, please don't purchase from their website.
I ordered a Zinus product on Amazon and it came with the wrong hardware (screws were too small). I tried contacting Zinus customer support so I could purchase the correct hardware, and they kept telling me they couldn't help me because my purchase wasn't covered by the warranty. No matter how many times I told them that I was willing to pay for the hardware, they still wouldn't help me. I eventually found an Amazon review that had a similar issue, except theirs came with no hardware at all, and was able to figure out what size screws to order. Their customer service doesn't know what is going on. Don't purchase anything from Zinus!!
Zinus author review by Michael J. Breus, Ph.D.
Zinus originally produced comfort-oriented outdoor products, including tents, sleeping bags and portable furniture. The company turned to indoor comfort products in 2003. Its innovative mattresses have pressure-relief and cooling features. Customers can browse online, and financing is available.
Mattress pricing: Queen-size mattresses start at around $200.
Types of mattresses: Memory foam, coil spring or hybrid memory foam and coil spring mattresses are available.
Trial period: Zinus provides a 100-night sleep trial period.
Warranty: Customers enjoy a 10-year limited warranty that applies to all mattresses purchased new from an authorized retailer.
Additional products: Mattress toppers, platforms, frames and foundations, plus sofas and loveseats, are also available.
Zinus, Inc Company Information
- Company Name:
- Year Founded:
- San Leandro
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