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Tempur-Pedic
Overall Satisfaction Rating
3.71/5
  • 5 stars
    144
  • 4 stars
    154
  • 3 stars
    113
  • 2 stars
    28
  • 1 stars
    43
Based on 482 ratings submitted in the last year
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    Tempur-Pedic

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      Tempur-Pedic Reviews

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      Page 2 Reviews 11 - 20
      Rated with 2 stars
      Verified Reviewer
      Original review: Aug. 20, 2019

      I bought this king size Tempur-Pedic Hybrid king size Mattress from Rooms To Go on 05/29/2019. I cannot sleep even an hour on this mattress. My wife did not have much issues, but she said not comfortable as the regular mattress. For me I feel like too hot and my body is burning when I try to sleep on this. My back pain get worse, So I sleep in a different bed as I have to sleep and go to work. After a month I went Rooms To Go and described the issue. They said this mattress has to break in order to be comfortable . I spend some hours on this without sleeping in order for this to break. However even after 2 months I cannot sleep. Not sure Rooms To Go will exchange at this point. For me it's total waste of money I guess.

      13 people found this review helpful
      Rated with 1 star
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      Verified Reviewer Verified Buyer
      Original review: Aug. 12, 2019

      I had been curious about one of these mattresses for years because of their marketing as being great. My wife and I finally purchased a Tempur Contour Supreme King Size mattress at a local Mattress Warehouse furniture store for over $2,700. Ridiculous, because it is the worst mattress I have ever owned. Less than 3 years into its use and I might add, sporadic use since I have a guestroom I use periodically, my wife and I wake up with low back and neck pains. We have since moved into our guest room for the past 1 and a half years. This mattress has lost its firmness.

      I emailed Tempur-Pedic company to file a complaint and sent them my purchase receipt, together with a multitude of pictures they require and explained to them that the mattress is no longer comfortable to sleep in. I was flat out denied. The problem with this mattress is that it is supposed to be very firm but it is too soft. My back sinks in after a short period of lying down and there’s no support. I now know I have been scammed and this company should not get away with this. I will endeavor to let everyone know not to waste their money on this scam. If they had any sense of decency, they would investigate a bit longer.

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      12 people found this review helpful
      Rated with 1 star
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      Verified Reviewer Verified Buyer
      Original review: July 13, 2019

      I had been wanting one of these mattresses for years because of their reputation as being great. I finally purchased an overpriced twin ProAdapt mattress at a local furniture store for over $2,500. Ridiculous, because it is the worst mattress I have ever owned. I wake up with low back and neck pains. My previous mattress was a $100 foam mattress I bought online which I loved for 2 years after which it lost its firmness.

      I called the Tempur-Pedic company to find out why the mattress is so uncomfortable and was told that they take 90 days to break in. The problem with this mattress is that it is supposed to be medium firmness but it is too soft. My back sinks in and there’s no support. I feel I have been scammed!! This company should not get away with this. I was told that because I didn’t buy the mattress from them, I’m stuck with it. I will make sure to let everyone know not to waste their money on this obvious scam. If they cared they should investigate to see if the mattress is a counterfeit or mislabeled or find out why the mattress is not what they advertise. I imagine it’s only going to get worse and my back will be ruined in addition to not getting good sleep.

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      22 people found this review helpful
      Rated with 1 star
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      Verified Reviewer
      Original review: July 9, 2019

      Tempur-Pedic's most expensive mattress and foundation (plus pillows, etc.) were purchased years ago at a price point well above the now-crowded foam market's. However, a few years into the purchase & enjoyment, the foam dented deeply without recovery. It has changed our lives by depriving us of adequate REM sleep, aggravating neuropathy, plus frustrating us with no customer service satisfaction! I'd broken my neck & suffered additional physical trauma. Unfortunately, Tempur-Pedic has failed to stand by its own warranty, offering instead an obstacle course of bureaucratic impediments without fulfillment or closure! Don't trust them, folks...

      Here's how it plays out: You return to the place of purchase to find that they've changed ownership because it's a mattress franchise. The Tempur product purchased a few years ago has either changed or no longer exists. The new owners provide a national customer service contact for Tempur-Pedic & you call, trusting a reputable brand & enterprise to satisfy its side of the contract in good faith. Instead, they ask for verification of purchase & the actual tags from the
      mattress. You photo those and/or send them in, but they then tell you that you need another set of tags after having failed to specify originally which ones

      they needed.

      After receiving the proper identification, verifying your qualification for warranty coverage, they next REQUIRE ACTUAL MEASUREMENTS OF THE INDENTATIONS!!! Your discomfort isn't adequate for coverage; no, they need to validate that your expensive purchase of their top product failed

      to certain parameters! So, you retrieve a yardstick and a level, measure the failed density of Tempur-Pedic's premiere product & send those in. They then respond with an "inadequate method of measurement" correspondence, requiring a repeat to specific parameters of THEIR process--ALL WHILE YOU ARE QUITE LITERALLY LOSING SLEEP BECAUSE OF THEIR FAILED PRODUCT!!

      Next, they may affirm that you've qualified for a refund, but Tempur-Pedic takes no initiative in reaching out to inform you of a protocol for finally receiving compensatory costs recuperation or bringing closure to your claim. You're left with a failed product needing disposal & compensation. DON'T DO IT, FOLKS!!! If you fail to heed this warning, keep your documents (proofs of purchase, mattress tags (perhaps even your own proof of humanity--lol) & have some scientific tools available to prove that their products have failed as poorly as their promises to stand responsibly behind them. Dr. H. **

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      27 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: June 12, 2019

      I have a Grand Tempur-Pedic (over $6,000) because I have a bad back. It came with a lifetime warranty. After several years of use the mattress wears out. I sink so far down in the mattress at night. It is like crawling out of a hole to turn over. Forget back support. The reason I was willing to spend that kind of money was for back support. I tried to file a claim under my lifetime warranty. After several days of back and forth runaround, they declined the claim. They say it is "normal". So, if you want to spend a bunch of money on a mattress for your back only to have it hurt your back several years in with no warranty, Tempur-Pedic is for you.

      28 people found this review helpful
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      Rated with 2 stars
      profile pic of the author
      Verified Reviewer Verified Buyer
      Original review: June 12, 2019

      Tempurpedic mattresses have a reputation as high quality for a very high price. Yes, the mattress is indeed a very high quality -- I have never experienced as great a sleep in my life! I had purchased the Ergo adjustable bed with a mattress that stays cool; clearly, everything about the mattress and bed have been well thought through.

      With the adjustable bed, I was advised correctly that one needs extra-long fitted sheets (this allows room for the mattress to "bend)." So I called Tempurpedic to order two sets of sheets and paid $25 for express shipping so I could have them before the bed arrived. This is where it gets interesting, as Tempurpedic proved multiple times that it not only deserves its reputation for high prices, but it does what it can to charge the customer as much as it can. And I have total confidence that should an opportunity arise where the company can make an extra buck out of the customer, even if the customer has a reasonable request, Tempurpedic will do everything in its power to do so.

      First, Tempurpedic did not divulge anywhere that the sheets are commonly available sheets by DreamFit. The reason they don't mention that is that they (on their website) make them sound specially formulated for Tempurpedic, and then they charge significantly more than DreamFit sheets that can be found elsewhere. Second, if you get the sheets, don't open the package (because you see they are DreamFit) and want to return them, Tempurpedic will not take them back, treating them the same as if they had been opened and used (we all know used bedding cannot be returned, but not unopened bedding!)

      Third, when the bed arrives a few days after you ordered it, you will find a coupon in the bed that says, "Register, and then buy one set of sheets from Tempurpedic and get a second one for free!" Since I had no idea I would be getting this coupon and since I had wanted my sheets to be there when the bed arrived, I had ordered them in advance. When I called Tempurpedic Customer Service to get them to apply the coupon, they said I had to do that before I ordered the sheets, not after.

      Most stores would have simply credited me -- I mean, why let a customer who purchased a bed for around $10K walk away upset about $100 for a set of sheets when the customer did the most important things Tempurpedic wanted: Buy the bed and mattress, buy the sheets, and register the bed, all within a few days of one another. I have no doubt that should something happen to the bed just one day after the warranty expires, Tempurpedic would be the rare company to say, "Too bad, the warranty had expired!" Bottom-line for a Tempur-pedic product:

      - Great bed
      - Very highly priced

      - Company that you never want to do business with

      Now, you need to decide what to do.

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      23 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: May 30, 2019

      Bought the Tempur-Pedic mattress about 6 months ago. The guy in the store pushed one of the brand new ones that just came out. Said it was the best (Sorry I'm so frustrated I cannot remember which mattress it was). We kept that mattress about 2 months and could not deal with it. It was like sleeping on a concrete floor. So we returned that mattress and received another one, the Contour Elite Medium, at a cost of $170. Ridiculous.

      We now have had the new mattress about 5-6 months and it is AWFUL. My husband now has chronic neck and back pain. I have not had a good night sleep in months. The mattress already sags in on the sides where you would normally sit to get into bed. We are not heavy people. This is a $4000 mattress that I am stuck with now. We have to sleep on our air mattress if we need a good night sleep.

      Oh, also I would like to add, when the guys came to deliver my first mattress, they were not big enough to get the mattress up the stairs to our bedroom nor could they lift the adjustable bed frame. They returned the following day. Upon trying to get the frame upstairs they tore our walls up, dug the box into the drywall and tore up the door frame. Totally uncalled for. Bottom line is.... DO NOT BUY A TEMPUR-PEDIC MATTRESS.

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      26 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: May 28, 2019

      I purchased a $5000 model Contour Elite Breeze in 2015. After 3 years the mattress became uncomfortable. The warranty department denied my claim because the impressions in the mattress weren't deep enough. They did however allow me to replace the mattress as a one time courtesy (I had to pay $175 shipping.) So I got a new replacement mattress (same model, different year) and after having it 6 months the mattress has already become uncomfortable. If you lie on it, you sink to the bottom. When you get out the mattress looks new, but it is not right. I thought I was crazy, and had my wife sleep on my side of the bed and she couldn't believe how uncomfortable it was.

      So after going through the 2nd warranty process I've had my claim denied. This company won't budge, because my mattress doesn't meet their criteria. They even claim to not warrant the "comfort" of the mattress. This is crazy to me. Mattresses are all about comfort, how can they not warrant that? Bottom line is I'm now sleeping on a $100 Walmart mattress in the guest room which has kept up better over the years than my Tempur-Pedic. I'll never buy a Tempur-Pedic mattress again and highly suggest against purchasing from this company. You would think that spending $5000 on a mattress would get a mattress that would last at least 10 years. Caveat emptor.

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      30 people found this review helpful
      Rated with 1 star
      profile pic of the author
      Verified Reviewer
      Original review: May 21, 2019

      We bought our mattress and base in 2014. Spent nearly $9,000 for it. This mattress was very hard to get use to. Fast forward, in 2016 had back surgery. This mattress has caused increase in pain. It is impossible to turn over with my back limitations. No other mattress causes this type of pain. Often, I can barely stand in the morning. I need to purchase a new mattress but find it difficult because of the cost of this mattress being retired and on a fixed income. Would definitely not purchase again and do not recommend it as a long-term mattress.

      29 people found this review helpful
      Rated with 1 star
      profile pic of the author
      Verified Reviewer
      Original review: May 18, 2019

      I purchased a "top of the line" Tempur-Pedic mattress in 2013. It is called the Cloud Luxe king mattress. I spent $5,400 to buy a bed and 6 years into ownership, the bed has a noticeable sag & loss of support directly in the center of the bed. There is no comfortable way to lay on this mattress anymore and I toss and turn all night, then awaken with back pain because the mattress no longer performs as it did when I purchased it.

      I'm disappointed to the extreme because when I contacted Tempur-Pedic to honor their 10 year warranty, they denied my claim, in spite of providing them tremendous detail and photos of the defect. They do not seem to stand by their product or their warranty and IMMEDIATELY denied my claim the very day I submitted it with all the required information to show the defect. I do not respect their practice of claim DENIAL after making the customer jump through hoops to take half a dozen photos to prove the claim is valid, and demonstrate the defect. I would not waste my time submitting a claim with multiple photos showing sagging and loss of support if the defect did not exist. What would be the point?

      It is disappointing when a company that sells "top of the line" mattresses for over $5,000 has a product fail 6 years into the 10 year warranty and refuses to work with me to repair or replace the defective mattress. I would not recommend anyone waste their time or money on a company who treats customers like this. It feels very unfair and makes the mattress seem way over priced if it only lasts such a short period of time. I feel as though I was taken advantage of by their deceptive warranty protection and was defrauded of a lot of money that I would have otherwise spent with a company who produces better quality products or honors their warranty!

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      27 people found this review helpful
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      Tempur-Pedic Company Information

      Company Name:
      Tempur-Pedic
      Year Founded:
      1992
      Address:
      1000 Tempur Way
      City:
      Lexington
      State/Province:
      KY
      Postal Code:
      40511
      Country:
      United States
      Phone:
      (888) 811-5053
      Website:
      www.tempurpedic.com
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