Tempur-Pedic Reviews

Speaking with Matthew, he was able to rectify the situation easily. Much appreciated.

I purchased a brand new mattress from this company for four thousand dollars and they sent me two damaged mattresses with blood stains. I filed a complaint and the sent me a mattress for three thousand dollars, but that is splitting and falling apart. I file a claim and it was denied due to liquid damage. However my mattress is not damaged by liquid because I use a mattress cover.

Not worth the price. Initially comfortable but develops permanent, deep sagging just like any other mattress. Though well within the warranty period, the warranty was not honored despite the mattress being installed by the dealer by their own specifications.

Please do your research. We spend so much on adjustable split king and neither my husband and I could not get a good night sleep. Roll to center into crack, very hot, very firm…. Uncomfortably firm. We have moved our $1500 queen adjustable bed base and mattress back in our room. It took a month to be delivered and we did not get everything set up for another month or so because I was in hospital a lot at the time. So past the return policy. I regret spending the 8 grand on our forever bed. Some website gives it a number one. Please read on reviews. There are so many bed with all the new tech a whole lot cheaper and some of way on the other side of better warranties as well. I do NOT believe a word the sales tells you. Told the bed would stay together. If I Let myself roll to center, it will spread completely open.

The website and the product description are misleading. The homepage indicates there is a 90-day risk free trial. This is only for mattresses, and not for toppers. The toppers are not refundable due to 'personal use.' A mattress also has 'personal use.' We purchased the king-sized adapt mattress topper with the cover and the heating/cooling feature because it was touted as reducing transference. We slept on it once and it did nothing for transference at all. I called the next day, was disconnected twice, and eventually told it was not refundable. A waste of $500.00.

I’m not happy with these Tempur‑Pedic cooling pillows at all. They are uncomfortable, and I wake up with more back and neck pain than before. Worse yet, there’s no return policy—now I’m stuck with expensive pillows I can’t use.

My claim for an almost 5000.00 mattress was denied because of a liquid stain that was a coke stain on the bed and sweat stains on the mattress. It was also denied because the depression was not 3/4" without any weight bearing. With weight the bed collapses to half of its dimensions. The bed will be 6 years old in 3 months. I would not recommend this mattress company to anyone. Buy something keeper because if it only lasts 3-4 years you are still not out a fortune for the crap that you get from them.

Chiropractors will love you if you purchase Tempur-Pedic! Constant back/neck/hip problems from extensive mattress sagging will cause pain that is not there when sleeping on another bed at a hotel or friend's home. The Company is horrible and shifty. They use bait and switch with their "10 year warranty." So as to not go into a landfill, this expensive king mattress is going to a homeless shelter. We don't appreciate Tempurpedic indirectly calling us liars, especially when THEY ARE DECEITFUL IN THEIR MARKETING, SALES AND WARRANTY PROCESS. Buyer Beware!

Spent over $4,500 for Tempur-Pedic. This bed is not worth the money. Sagging is a material issue where it is difficult to get a good night sleep for both my wife and me. Better to spend your $ elsewhere.

I’ve had my mattress for four years. It’s a Tempur-Pedic Adapt. It’s a king size the sides of collapse and there’s a bulge in the center. When I applied for the warranty they’re telling me that the mattress is stained. I’ve had a mattress cover on this mattress since the day, I purchased it and it is not a stain. It is weaving material that they use That shows a discoloration and a different pattern. They will not honor the warranty. They rip you off customers by saying they will, and then find every little excuse under the sun not to honor the warranty. I will never ever buy a Tempur-pedic mattress again, and I encourage anybody not to buy their crappy products no matter what they Say.

We have owned Tempur-Pedic mattresses since 1994. We sent in a warranty claim on our grand mattress which is 10 years old and 5 months. This mattress has a 25 year warranty. Our mattress did not meet the warranty claim of 3/4” sinkage. The problem is the mattress sinks a lot more when weight is added and is hurting our backs. We feel like we are sleeping in a hole. We asked the company for help in the matter and they recommended a topper. The mattresses is very expensive to begin with. We will be looking for a replacement and it will not be tempur-pedic.

Tempur-Pedic, this is unacceptable. Buyer beware! We spent over $5,000 plus on a Tempur-Pedic ProBreeze Hybrid, expecting premium quality. In just 3 years, the mattress sank deeply in the middle (we literally roll into a hole), and the so-called “cooling technology” is useless. Despite sending clear photos showing the defect, Tempur-Pedic refused to honor the 5-year warranty — they didn’t even bother sending anyone to inspect it. Their excuse? They called it a “comfort issue.” No — this is a defective, unusable mat. Do to my current condition and pass back surgery, I purposely chose this mattress to help with my pain and chronic back issues. At first, I slept well then less then one year later, noticing my pain worsening looking at the mattress and realizing the defectiveness, I even change size with my husband with no success!

I expected better from a company like Tempur-Pedic. My warranty claim was denied because of an alleged “liquid stain,” determined just from a photo—no inspection, no dialogue, and no opportunity to clarify. I went through all the proper channels, including a second review, and still received nothing but a copy-pasted quote from their policy. The customer service was cold and dismissive. For the price of these mattresses, I expected real support and accountability. I won’t be buying from Tempur-Pedic again and would not recommend them to anyone who values transparency or customer care.

I purchased a Tempur-Pedic mattress in 2016 and paid over $8000 for it. After two years, the mattress started sagging. I called on the warranty and sent pictures of my saggy mattress. I was told it wasn’t sagging enough to be replaced. I reached out to anyone that I could to show the severity of the dip and that it would only get worse over the years. I was still denied. Fast-forward to this year, where I have developed back problems because of the severe sagging. It naturally continued to get worse through the years. I reached out again with pictures and was told that there was a liquid stain on the mattress. As a result of warranty is voided. There isn’t a stain on the mattress.

Purchased my mattress two years ago. There is a good size dip on the edge of the bed. Sent in pictures and did everything asked of me and was denied due to stains. I purchased their expensive mattress protector and never sleep without it. My claim was denied and my 10 year warranty voided. Why force a protector on customers if it doesn’t work. Also, there are zero stains on the mattress itself. Don’t waste your hard earned money.

I have been buying Tempurpedics since the were just the one and first model (that was the best one). I have Rheumatoid Arthritis and these used to be a great sleep relief. I have bought 3 mattresses in 30 years. Me and my grown son just each bought the medium Tempurpedic Breeze. Within the first month, I started having allergies every morning. I checked everything and couldn't figure out why I was stuffy every morning. Slept on the couch, fine, back in bed, allergies. Literally felt like I had a cold every morning until I got away from the bed. Slept on couch, futon, even hotel, fine. Back home, felt sick. Then it took my body shape within the first year. I have flipped sides, but the impression are done, no relief from not sleeping on the flipped side for 6 months. Son having the same problem with dents and he had two hand me down Tempurpedics.

I paid over $4,000 for a Tempur-Pedic ProAdapt Medium, and within 2 years, it turned into a hot, sagging pit. I woke up sore every morning, stuck in a crater that only got deeper. When I filed a warranty claim, they accused me of altering the photos I submitted — even though I followed all their instructions. What’s worse? A sales rep at Mattress Firm actually told me: “Oh, you bought the ProAdapt Medium? Yeah, it didn’t hold up too good.” That says it all.

Our mattress is less than 4 years old and the foam has separated and the mattress is sagging on my husband’s side. There is a HUGE crater in the foam and can be seen in every photo. I filed a warranty claim and submitted all the photos required and they denied my claim, stating there were stains.

I have been a loyal Tempur-Pedic customer for many years. Four months ago, I purchased a new bed for my fiancé and me. Unfortunately, one of the legs recently broke off from the screw, despite the bed being relatively new. When I contacted customer service, I was informed that because we purchased a floor model at a discounted price of $4,500, the product was not covered under warranty. This was never made explicitly clear at the time of purchase.

We have Tempur-pedic mattress that still is in the 10 year warranty phase. The mattress has his two distinctive divots in it as well as a sweet spot in the center. When we bought the mattress we were told by the Tempur-pedic representative that we would never have to buy another mattress again. This statement from the manufacturers representative turned out to be an absolute falsehood. The mattress has become unsleepable and we will be buying another mattress that is not a Tempur-pedic.

I purchased this mattress almost 6 years ago and the firmness has failed to support my back. The mattress is higher and firmer in the middle, creating a crown in the middle of the bed. I wake up in pain because of the sagging of the mattress. I filed a warranty claim and it was denied because the sagging is less than 3/4" when there is no weight on the mattress. I am of average weight as noted on the Tempur-Pedic website.

I've been buying their firm Pro Adapt for thirty years. In the first few months it's as firm as a board. I love it because I have a bad back and it was the firmest mattress on the market. I went to buy another one this year and found out after I purchased it, they had changed the firmness to a softer style. I told them about it and at first, they tried to deny that they had made any changes. They lied to me. I finally got Marty and Lauren and Siena to admit that they had changed the firmness. I tried all their ways of getting a refund. NO refund will be given and in fact they said for me to buy another mattress from another company. SO, I did. They lied and they use deceitful methods to get rid of you. Don't buy a firm, it's now a soft and after six months it will sag and get lumpy.

Poor Warranty and Customer Support – Proceed with Caution. I never leave negative reviews, but I feel compelled to share this experience. A clear structural defect was denied warranty coverage due to a minor, unrelated stain. The lack of accountability and unhelpful customer support made an already frustrating situation worse. I would not recommend based on this experience.

Buyer Beware! Tempur Pedic at City Furniture's in Miami 9255 S Dixie Hwy, Pinecrest, FL. 33156 "10-Year Warranty" is a Nightmare - Don't Waste Your Money! Let me preface this by saying that our experience with City Furniture after purchasing what we thought was a high-quality, expensive mattress Tempur-ProAdapt™ Firm 12" Mattress $2,619.96 has been nothing short of a complete nightmare. They proudly advertise a 10-year warranty on their mattresses, which gave us a sense of security when making a significant investment in our sleep and well-being. Unfortunately, that promise has proven to be utterly worthless.

We will see, but so far I'm really disappointed. We spent north of $4k on our Tempur Pro-Adapt after shopping around. Initially, it was a great mattress. But 5 years in, both sides are *super* soft, with a crown in the middle. So far Tempur is just saying 'Put a broomstick on it and prove it' but the bed bounces back. A broomstick doesn't show that the thing is painfully soft now as it has zero weight. I did include a picture with a level to show that it is crowning, just not enough to show on the 'broomstick' test. So far, this is pathetic. For this kind of money they shouldn't be arguing like this. God I hate large corporations with an adversarial sense of customer service.

I am dissatisfied and unhappy customer. I was always a loyal customer of Sleep Country. I found their Sales Staff to be very helpful and very nice to deal with. I purchased two beds within the last 10 years. They are the type that lift your head and feet, plus many other products. Sleep Country sale staff could not help me with this issue. I needed to deal with Sleep Country Customer Service. I purchased this mattress as I am a senior to help me as I age. Tempur-Pedic mattress which is still under the 10-year warranty from Sleep Country. I trusted that Sleep Country and Tempur-Pedic Canada would honor their 10-year warranty. To date my mattress has dipped, sagged, and completely collapsed. The condition is so bad that when getting out of bed I felt like I could slide off the bed onto the floor. This is a HUGE safety risk as a senior and defeats the purpose of why I had initially purchased the mattress.

Horrible Company - Buyer Beware! They do not accept exchanges or returns on almost all of their products nor does their website state this unless you read their full policies. The language is obscure and hidden and their customer service staff loves saying NO, we cannot! Most reputable companies do not require you read all the fine print before purchasing and this is the reason this irreptable company does. They should have their return policy front and center but they mislead you with marketing tools to get you to buy their product.

I was charged 10 days ago for my product I will not receive it until next week, 7 days from now, because of a snafu with the distributor who provides the white glove service. When I called Tempur-Pedic to troubleshoot they were less than helpful which is putting it mildly they were not very good listeners so it was not surprising to me that they did not solve the problem.

My wife and I purchased a Tempur-Matic mattress and found it to be the most uncomfortable we ever slept on. When you lay down to sleep it's ok until you want to turn on your side. It's like being stuck in a mud hole making it literally impossible which later I found was the biggest complaint I found later. I contacted the store where I purchased it and they said to contact the manufacturer. I did and got no satisfactory response from them except that if the mattress rises back to its original form it meets the manufacture warranty. Be careful what you read because they got their bases covered. This was less than 4 months after purchase. This was Feb. 2023. I tried to sell the mattress. They found the same issues we did. Found one who gave me $800. I paid $4200 for this mattress. I purchased a sleep # and we are totally satisfied.

I made a mistake with my order when I learned the mattresses topper wasn’t in fact a firm topper and emailed Tempurpedic through their website to cancel order within a 1/2 hr. They claimed I didn’t cancel. I will not order from this company ever again and hope others will not either. Haven’t even received product.

Our Pro Adapt King Medium hybrid started feeling like it was sagging about a year into owning it. We just felt like we were stuck as here was no way to show the sagging feeling when you weren’t laying on it. Once we took the special cover off, I noticed through the 2nd cover, there were cracks about 2” wide and 3ft long in both spots where myself and my husband slept. For the warranty, we had to submit a ton of pictures, including the frame. Our warranty was granted, but it was for $50 less than what the mattress costs. While the warranty policy makes it sound like there is “$0 deductible” to replace the same mattress, this is not true. We were forced to pay that $50 difference, plus the hidden $175 shipping fee.

By far the worst mattress we’ve ever owned. We fell for the whole adjustment period thing, and thought it would get better over time, but no dice. We have had our Pro Adapt Medium for almost a year now, and we wake up with lower back pain every day. We are not big people, but we just sink into the mattress as it offers zero support. If you ever end up sleeping on your stomach at night, then do not buy a Tempur-Pedic! I am mostly a side sleeper, but end up on my stomach at times and that is when I wake up in agony.

I bought the mattress with insurance over 5 years ago. The warranty was for 10 years. When my mattress started to cause my husband and I back pain and the was dent I reached out to the warranty department. They don't have a person that comes and evaluate the mattress, they made me take pictures different ones everything, and eventually decline my request offering me discount to a brand new mattress. This warranty is a scam

Had warranty issues after 4 months, edge failure, got on the WARRANTY website and they charged my card 4K instead of tax and delivery, will take two business days to correct, then said unless I buy an approved base, the new mattress warranty won’t be good, mind you my base is only a few years old and cost 1800. So if I want the warranty on a mattress that failed me in 4 months I have to buy their base, extortion if you ask me, crooked company. Bad mattress but I’m forced to get their product, even though I bought it at Mattress Firm, who states they give in store credit.

This is my second Tempurpedic and while the first one years ago was decent though did not help my wife's back much the current one is a different story and we had to add a topper for my wife to be able to sleep on it and get in and out of the bed. There were also issues with the remote and a few other minor issues early on that were taken care of. Last night I started the massage unit on the bed at app 11 PM and woke up around 1 AM and noticed the massage was still running. (It is supposed to automatically shut off after 30 minutes.) There was a strong acrid (chemical) smoke and I traced it to the massage unit under my mattress. I tried to shut it off, but it would not shut off. I unplugged it and waited then plugged it back in. It immediately started back up. I unplugged it again (but this means no functions work on the bed now).

Avoid this company!! I've had two mattresses with the same sagging issue, When I tried to use the warranty, they refused to honor it. They are not a reputable company and play games with the warranty.

I started out with a different brand mattress. That one didn't work out (although it is was better than what I have now Tempur-Pedic Adapt Pro Firm). I could not return it... Tempur-Pedic company kept sending me these scripted emails telling to do this or do that. Nothing worked. So then they suggested I purchase a topper. I didn't know they had a no return policy on that. They sent me a 3" but I wanted either a 1 1/2 or 2' topper. can't return it. Then the last guy I emailed suggested "I've attached our return policy, which states that personal items such as toppers, pillows, and sheets are non-returnable. If you end up not liking them, you may discard them using your own discretion or donate them to a local charity. Let me know if you have any other questions." Then suggested I learn how to sleep in a different position, I am a side and stomach sleeper.

I got the air bladder mattress, I thought it was a good buy, but the downside is the bladder fails before the warranty’s up and they will fight you like an insurance company not to honor their bed. I bought the mattress and bed at the same time, I even had to pre-order, 8 years later I filed a claim. They said, "Your foundation is no good, and you have to have a receipt." The wording for warranty shady words they use like RECOMMEND instead of required and SHOULD instead of shall, the authorized dealers let me buy the foundation knowing it would void warranty, lol ridiculous. Do better.

I’ve been dealing with chronic lower back pain for quite some time, even after years of trying alternative care methods. I’d been sleeping on the same mattress for 15 years and thought it might be time to replace it in hopes of resolving my back pain. After researching extensively and testing various firmness levels in-store, we decided to invest in a king-size Tempur-ProAdapt Medium Hybrid Mattress. Unfortunately, after just two months, it became clear that the medium hybrid mattress was a bit on the soft size for us and did not help alleviate my back pain.

With an upcoming surgery we decided a Tempur-Pedic adjustable bed would be perfect. We chose soft with the cooling top. I wish I could throw it in the trash. It NEVER got soft so it feels like I am sleeping on a cement floor. This was purchased spring/summer 2024. I now have soooo many body aches and cannot sleep at all often going into the guest bedroom. We got all the bells and whistles. It has the smart track AI app. Remote to adjust. Lights. But the mattress is the hardest soft bed I have EVER been on. We have ordered a topper hoping it will help. If you like cement firmness then it appears soft will work too. REGRET.