Tempur-Pedic Reviews

Had warranty issues after 4 months, edge failure, got on the WARRANTY website and they charged my card 4K instead of tax and delivery, will take two business days to correct, then said unless I buy an approved base, the new mattress warranty won’t be good, mind you my base is only a few years old and cost 1800. So if I want the warranty on a mattress that failed me in 4 months I have to buy their base, extortion if you ask me, crooked company. Bad mattress but I’m forced to get their product, even though I bought it at Mattress Firm, who states they give in store credit.

This is my second Tempurpedic and while the first one years ago was decent though did not help my wife's back much the current one is a different story and we had to add a topper for my wife to be able to sleep on it and get in and out of the bed. There were also issues with the remote and a few other minor issues early on that were taken care of. Last night I started the massage unit on the bed at app 11 PM and woke up around 1 AM and noticed the massage was still running. (It is supposed to automatically shut off after 30 minutes.) There was a strong acrid (chemical) smoke and I traced it to the massage unit under my mattress. I tried to shut it off, but it would not shut off. I unplugged it and waited then plugged it back in. It immediately started back up. I unplugged it again (but this means no functions work on the bed now).

Avoid this company!! I've had two mattresses with the same sagging issue, When I tried to use the warranty, they refused to honor it. They are not a reputable company and play games with the warranty.

I started out with a different brand mattress. That one didn't work out (although it is was better than what I have now Tempur-Pedic Adapt Pro Firm). I could not return it... Tempur-Pedic company kept sending me these scripted emails telling to do this or do that. Nothing worked. So then they suggested I purchase a topper. I didn't know they had a no return policy on that. They sent me a 3" but I wanted either a 1 1/2 or 2' topper. can't return it. Then the last guy I emailed suggested "I've attached our return policy, which states that personal items such as toppers, pillows, and sheets are non-returnable. If you end up not liking them, you may discard them using your own discretion or donate them to a local charity. Let me know if you have any other questions." Then suggested I learn how to sleep in a different position, I am a side and stomach sleeper.

I got the air bladder mattress, I thought it was a good buy, but the downside is the bladder fails before the warranty’s up and they will fight you like an insurance company not to honor their bed. I bought the mattress and bed at the same time, I even had to pre-order, 8 years later I filed a claim. They said, "Your foundation is no good, and you have to have a receipt." The wording for warranty shady words they use like RECOMMEND instead of required and SHOULD instead of shall, the authorized dealers let me buy the foundation knowing it would void warranty, lol ridiculous. Do better.

I’ve been dealing with chronic lower back pain for quite some time, even after years of trying alternative care methods. I’d been sleeping on the same mattress for 15 years and thought it might be time to replace it in hopes of resolving my back pain. After researching extensively and testing various firmness levels in-store, we decided to invest in a king-size Tempur-ProAdapt Medium Hybrid Mattress. Unfortunately, after just two months, it became clear that the medium hybrid mattress was a bit on the soft size for us and did not help alleviate my back pain.

With an upcoming surgery we decided a Tempur-Pedic adjustable bed would be perfect. We chose soft with the cooling top. I wish I could throw it in the trash. It NEVER got soft so it feels like I am sleeping on a cement floor. This was purchased spring/summer 2024. I now have soooo many body aches and cannot sleep at all often going into the guest bedroom. We got all the bells and whistles. It has the smart track AI app. Remote to adjust. Lights. But the mattress is the hardest soft bed I have EVER been on. We have ordered a topper hoping it will help. If you like cement firmness then it appears soft will work too. REGRET.

Hi, having had my very expensive Tempur-Pedic bed for about 7-8 years I have to swear it's the worst bed I've ever been in! The worst. If you are thinking of a Tempur-Pedic, don't! Save your money and go conventional! It will literally save your back and bank. The first problem is, you can't flip them. There's only one side! I found the bed to get too hot, and the memory foam lost its "memory"! So, it didn't take long before we had to sleep it whole night after night because the bed lost its memory while we lost our much-needed sleep.

My mattress is only 2 years old and now has indentations on where we sleep. Tempur-Pedic won't honor the warranty even with pictures that there is obvious sagging. We wake up to hip pain daily. Do not buy from this company!

I ordered a mattress directly from the Tempur Pedic website on Black Friday. The mattress was discounted roughly 30%. After receiving the mattress and sleeping on it for 4 nights I decided it was too hard and I wanted to exchange for the softer version. I was told by Tempur Pedic that the mattress was on final sale and can’t be returned or exchanged. I did not see this message anywhere when purchasing. I only knew it was a Black Friday deal. I’m willing to pay any exchange fee or difference in cost for l a new mattress. I told tempur pedic I will pay any fees to get the mattress that we want. They said no and are not willing to work with me. It is a $3,900 mattress that I can’t sleep on. Please help make this right.

TEMPUR-LUXE breeze° 2019 13" Soft Mattress. Was told it would help my lower back pain and I went with the firm version to avoid any soft spots. I've had it for 3 1/2 years. It started to sag in the middle on year 3 and I just filed the claim. First was rejected because of the stain. I had spill water on it when I took the photo. Resend photo without the wet spot. Rejected need to show at lease a 3/4in indention. Was told to take a photo with a quarter next to a straight bar to show how deep the indention was. These bed have memory foam that covers the supporting mattress. A quarter does not have enough weight to show anything. This is a very unfair way of determine a indention into a foam top mattress.

I purchased a California split king cloud breeze luxe Tempur-pedic in 2018 directly from Tempur-pedic. Since then it has been an amazing mattress, so I thought… after having Covid recently I decided to take the removable cover off the top of my mattress so I could clean and sanitize it. What I found inside was horrific!!! My husband I always sleep with the tempur-pedic mattress protector on as well as sheets and linens at all times. The mattresses both appeared to have dry rotted inside the protector and cracked and was literally falling apart.

Company is a scam. They promise something and end up not meeting their word. Don't waste your money. Go into a store instead of purchasing online. You don't know what you will get online. And once you buy, they will take your money and not refund it. Their pillows are crap.

I went online to purchase the pro adapt medium hybrid. I select pro adapt and then medium. I scroll down to read its description and it says 1000 coils etc. I then proceed to order it on Sunday 11/24/2024. Then I get a confirmation email that the order is processed. So I call to verify my order for pro adapt medium hybrid and to know when to expect it to arrive. They tell me I didn’t order the hybrid version and now need to pay $175 to exchange it. The order was not even shipped yet! Escalation department person, Angel, was VERY rude and did not seem like he/she cared at all!!! I just paid over 5k and this is how I get treated!!!! Shopping online should be easy and pleasurable! This person needs to be fired for simply being cold, showing no compassion, and for not even acting compassionately! I will never recommend or buy from Tempur-Pedic ever again!!!!

2015 purchased Tempur-Pedic mattress. June 2024 found it defective and sent photos to Tempur-Pedic - they agreed and gave me 'credit' and 'SO-Called' new mattress and I purchased this for the amount they requested after 'credit' on my mattress. I was sold a Tempur-Pedic Mattress with NO LAW TAG - which is AGAINST the Law in the state of AZ. Tempur-Pedic refuses to do anything about this. Horrible P.R. and Now I'm stuck with a mattress with NO LAW TAG!

I purchased a $4,000 mattress, and within less than a year, it started to bulge. With my husband deployed for the last 8 months, I've been the sole user of the mattress. As a petite person who takes great care of our belongings, there’s no reason it should have developed this issue. I am frustrated with the warranty process. It’s unacceptable that I, as the consumer, have to bear the shipping costs for a faulty product. They claim to be the best in customer service, yet I find it unjust that I have to cover the expenses due to their poor quality. Had I known this would be the case, I would have chosen a different brand.

Would give less than zero if possible. LOVE my Tempur-Pedic bed and base. Have medical issues and could finally get sound sleep again.... until just over 3 years after purchase and one of two motors died. Tried to get bad motor replaced (simple 4 screws hold it on) but was told we'd have to pay for the part plus shipping and the warranty would then be void. That base should have a 25 yr warranty (or is it 15??? Their given warranty info is confusing and contradicting). Paid over $4300 for this bed, paid cash.... WILL NEVER GIVE ANOTHER CENT TO TEMPUR-PEDIC AGAIN.

I bought the Firm Temur-Pedic California King bed 2 years ago. It's has been one of the biggest & most expensive mistakes of my life. Sold on how great it would be for my bad back. This bed is not at all firm. I have hated it from 1st night sleep/or lack thereof. Purchased a Firm Serta Perfect Bed in box for $800 & it is by far the better night sleep. I write this review as I am shopping for a bed topper that will hopefully make it somewhat firmer. I will say my wife does like it. Maybe it has to do with my size 6'3 200lbs. That being said if you are looking for a firm bed do yourself a favor & look elsewhere!

I made an order for a mattress, pillows, and a 5" foundation on July 7th. July 8th I called them to request a change in the order to a 2" foundation. They charged me $175 to make that change. The delivery date was set for Saturday, August 10th. The delivery people showed up with the mattress and pillows but they only had the options of a 5" or a 9" foundation on the truck, neither of which were what I needed or paid for to exchange in the order so they were not taken off of the truck and the delivery guys made note of that for me. It was not their fault.

I would never buy another. The mattress started to get bad after 6 years, we are not large people so the weight should not have a factor on this. The bed is sagging on both sides. The actuator went bad on the front after 6 years not covered either. The company now says I have to have proof of purchase. After 6 years I can't find it. So I'm left to purchase another mattress. This mattress was over 3200 hundred dollars so I thought it would last the 10 years. I will be researching another product not this one sure. Save your money!

Won’t even respond to any emails. None. Nada, they even have a special bot “team” to “make sure I am having a great experience”. They won't respond either. Just dispute with wells fargo when they won’t listen.

I've had terrible experience with this over priced mattress company. We order one of their mattress and a few days later labor sale started. I've reached out to them asking for price adjustment - they denied it. So we decided to exchange for another one... They still charged us $175 delivery fee for this exchange and told us that this exchange will not be replaceable or returnable. On top of that, we cannot even return it to the store to avoid 175 delivery fee. We will NEVER buy from this company again!

PLEASE DO NOT BUY ANY OF THEIR BASES. YOU'LL REGRET IT FOR THE REST OF YOUR LIFE. My partner and I decided to buy the ProSmart Base and mattress for health reasons and now we are only experiencing trouble with wires. Somewhere in between the first few months of purchasing, we experienced mechanical issues. We assume it is something with the cables, whoever installed the base left the wires all over the place making it very difficult for our floors to be cleaned.

I have purchased several Tempur-pedic mattresses in the past. My last two have started sagging with them less than two years.. I’m very disappointed with their warranty department after I tried to return my mattress. They said it wasn’t enough sagging to be returned. The pictures do not do it justice. When You lay on the bed it sags over 6 inches. This actually happened within the first three months after purchase and I should have tried earlier and not waited two years. We will never purchase another Tempur Pedic mattress again, after going through the experience of being denied from their warranty department twice. We have now purchased a Saavta mattress with fantastic reviews and life time warranty. What a difference. Finally having a good night sleep again. Regards, Mark C

The Tempur-Pedic mattresses we purchased are absolutely garbage. They're falling into indentation and actually dangerous to sleep on! The worst thing is I can't return the product and the complaints process is not allowing me to submit the products' faulty issues. I've been trying for two years to submit my complaints about these garbage flat very uncomfortable and deteriorating mattresses. I'm very disappointed with this defective product and need to sue tempur pedic asap.... Don't buy tempur pedic. It's a scam!!!

I bought a super expensive position and massage base from the Tempur Smart Ergo brand which has a defect: it activates itself, the massage part is under warranty and they are not willing to change it because according to them it is impossible for the bed to activate itself and it cannot be turned off in any way or disconnected from the wall, it stops, it is horrible to wake up in the middle of the night because the massage and vibration were activated, I am going through a moment of stress and anxiety with all this and the Ashley company or Tempur-Pedic want to take responsibility and change it, I am paying for something that cost 2000 and it does not work correctly. I DO NOT RECOMMEND IT AT ALL. SUPER BAD SERVICE.

This company is dishonest, I made a claim and they wanted me to take pictures which I did, I sent like 15 pictures and they insist those pictures were not right. After that they wanted me to charge 150 for somebody to go to my house and check the mattress. Please stay away from this company. The warranty is a lie.

NOT WORTH IT! I’ve had my firm Tempurpedic mattress for 9 years and it has a major sag in lumbar section even after rotating accordingly. When filing a claim you must have a copy of your receipt or bank/credit card statement reflecting purchase. Also, picture of issue must be evident but the way my mattress is designed, it doesn’t show the sag but you can feel it when lying down. If it’s not evident according to their representative they will not pay and it cost $150 to send out a tech if one is available that you may not get back. The warranty process is a joke and the people who answer the phones are not knowledgeable. I guess this is why, they have changed the length of their warranty. The product is not worth standing behind. RUN!!!! I am going to burn this sucker up and buy a new mattress but it WILL NOT be a TEMPURPEDIC!!!

I purchased a Tempurpedic mattress in 2022 for $3,899 for our adjustable base. The bed completely broke down in the middle (you can feel a gap), and no longer has any firmness. I tried to file a warranty claim considering it’s only a few years old, and they make you submit pictures of a quarter sinking under a broom stick in order to “prove” it’s sunken in?! Since you can FEEL the indentation and not SEE it, the claim was denied and they could care less about trying to help!! I will never purchase another tempurpedic!!

DO NOT BUY FROM TEMPUR-PEDIC!!! This company is dishonest, unethical and misrepresents their products! After two years, my Tempur-Pedic "firm" mattress began to sag. Soon, all the "firmness" was gone. This company is impossible to deal with. Even when you're honestly trying to explain a problem, they know every trick in the book for turning your complaint around, and then, blame you for any problems with their defective products.