Tempur-Pedic Reviews

We bought a Tempur-pedic queen-size adjustable base that goes up or down at the head or foot 6 weeks ago. The installation crew installed it at a height of 12 inches off the ground. With the mattress, it's just much too high to be safe for the elderly and we feel like we might roll out of bed and break bones. Asked to adjust the base, they want $159 for what couldn't take more than a few minutes. They were rushed and did not allow us to consider or think about the height. Tempurpedic is not a friendly company that cares about its customers.

We paid over $8k for two extra long twin mattresses to use for an adjustable king bed. Within one year the mattress has a permanent indent. Waste of money!

I purchased a Tempur-Pedic mattress through Mattress Firm expecting a premium product backed by a legitimate warranty. Instead, when the mattress experienced a clear structural failure, both companies refused to take responsibility. The mattress developed a large separation in the internal foam layers that caused the top material to tear and create a significant circular depression in the sleeping surface. This is not normal wear and tear. The foam inside the mattress has clearly separated, which then pulled the outer material apart.

I purchased a Tempur-Pedic mattress and frame in 2021 for my back pain. I just had spinal fusion surgery after using this bed for 5 years paid $8000+. I’ve spoken to Tempur-Pedic warranty dept including the supervisor requesting to please send over a third-party vendor to take pictures and measurements and no one wants to help. I was told by Mattress Firm that this service was available. I am so frustrated to find myself in a position in which I am temporarily disabled, and Tempur-Pedic refuses to help. Do not fall into this trap. This warranty is obviously not worth anything if unable to submit documentation due to disability.

I am extremely disappointed with my experience with Tempur-Pedic. I purchased this mattress expecting premium quality and customer support to match the high price tag. Unfortunately, when I submitted a warranty claim, the company refused to honor it. They stated that the mattress had “burns and stains,” which is simply not accurate. The mattress has been well cared for and properly protected. It feels like they are using this as a reason to deny legitimate warranty claims rather than standing behind their product.

I have three of their bed bases and misplaced a remote control for one of them. I ordered a new one but found the control 30 minutes later. I was looking for a way to cancel the order and found there was no way to do it and had to call customer service. I could not get through after waiting so I chose the option of getting a call back and also sent an email. No one called back.

Worst purchase I’ve made in years. I bought a Tempur-Pedic mattress expecting premium quality and support. What I got was the complete opposite. The mattress started sagging far earlier than advertised, causing back and hip pain instead of relieving it. For something marketed as “top-tier,” the durability is extremely disappointing.

I spent $2500 on a mattress that was sagging and disintegrating after only 4 years. Their warranty was supposed to cover the mattress for 10. There was a stain on the cover, but it did not reach the mattress itself and was nowhere near where the sagging, buckling and breakdown of material occurred. It sagged 1-5/8". Now I have to file a small claims suit which really pisses me off, like I want to spend my valuable time doing that! Horrible product and customer service sucks. Furniture Design Center, Eureka, CA where I purchased the product also not helpful. At first, they called a Tempur-pedic representative who said they would "go to bat for me" and then nobody called me back. It's pretty much you're on your own. Never again. Do not buy this product or patronize Furniture Design Center.

We had a Tempur Pedic mattress and base for about 10 years - we were completely satisfied, so, when we decided to upgrade from a queen to a king size bed, we stupidly bought another mattress and the ease base without doing any research. The mattress is good, but the base is awful, but Tempur-Pedic's (TP - there's a metaphor in this abbreviation) faith in the their own product is even worse. We had the bed delivered and set up with their white-glove service, and since the first night, the frame has made noises and, almost immediately, we noticed the mattress was sliding down, pushing the retention bar with it. The retention bar popping out is now a daily issue. Have you ever tried to dead lift a king size TP mattress, hold it up, and fish around to try and put the retention bar back where it belongs? It's a hernia-inducing feat (I actually did get a hernia since we bought this mattress, which I have to have surgery for.)

Not even sure how these people remain in business. Warranty, quality issues. They treat the consumer like complete garbage. Make every excuse in the book. I bought a Tempur cloud mattress topper after considering buying one of their mattresses. I figured try this first after hearing the terrible horror stories, that pretty much everyone knows even retail stores tell you they are sticklers when it comes to customers not being satisfied. After my topper arrived almost open box. I took out and immediately smell off gas was terrible!

They do not allow returns for pillows. We bought two of the memory foam pillows and they are severely uncomfortable. DO NOT buy from this company. The strict no return policy is ridiculous, but makes sense from their perspective when you’re shipping pillows that will give customers a constant neck ache.

AWFUL! The $6,000 mattress is defective and started to sag and cause us extreme pain within 6 months of owning it. I have fought customer service, gone to BBB, and now have to file a small claims case to try and get our money back. They are basically forcing us to sleep on the mattress under duress because we have to make the sag a little deeper. The 3/4 inch warranty requirement is arbitrary but they will not budge on it. I can't believe this company is still in business with the way they treat their customer.

Our Tempur‑Pedic mattress developed mold underneath approximately two years after purchase, despite being used properly with a mattress protector and placed on a compatible slate bed frame in a normal residential bedroom. There was no flooding, spills, or abnormal humidity. The mold was discovered while the mattress was in regular use and moved to the garage only afterward due to health concerns. Tempur‑Pedic denied our warranty claim, incorrectly stating improper use, lack of protection, or improper storage. We have never experienced mold with other mattresses in this home or elsewhere, including the previous mattress in the same room. We are seeking a reasonable resolution such as a replacement mattress or refund/store credit.

Purchased a Tempur-Pedic for long-term support. After 5 years it causes back pain, but warranty only covers visible indentations — not support failure. Disappointing for a premium brand. They don't stand behind their product.

I am extremely disappointed with the performance and warranty support of my Tempur-ProAdapt 12" Medium Hybrid Mattress Queen Prime, which I purchased on July 17, 2022, from MattressFirm along with a Tempur-Ergo Adjustable Base Queen. After a relatively short period, I started noticing that the left side of the mattress had developed uncomfortable lumps from the springs, and the memory foam had worn out, making it difficult to get a good night's sleep.

Any consumer considering a Tempur-Pedic mattress should be aware that if you have any defects or issues with the mattress, You will be met with resistance and a complete disregard for consideration of the terms of their warranty by the "claims department". You will only be able to communicate by email and they will use a color enhancement process to find anything they can use to reject the claim. They have no intention of proving that any discoloration on pad has anything to do with mattress defect. Complete sham designed to justify not supporting their faulty products.

I wanted an adjustable bed for a long time to help with back pain. I finally purchased a Tempur-pedic base to go with a great Sonno mattress that I already have. I was expecting the base to raise up in the same way a hospital bed does, so that I could sleep with my back elevated. It does not. I feel like I am in a C shape or a giant claw. It is sort of stationary in the middle, and the top and foot adjust. I hate it so much and didn't realize only mattresses have a return policy. How does it even make sense that something soft you sleep directly on can be returned but not something hard that can be cleaned easily? I did try in the store and thought it would be great. Very hard to tell without sleeping on it. Too expensive to just throw away and too uncomfortable to use. If Tempur Pedic really stood behind their products, they would have some kind of option for people that are stuck with this base. I will never purchase from them again.

I purchased a Tempur Pedic firm mattress in 2021. I loved it, the mattress extra firm design made my back feel great. In fact I liked it so much I bought one for my parents. Fast forward 3 years, mattress is majorly sagging and super soft. You’d expect something you paid $4k for to last. Also their 10 year warranty is garbage and they don’t honor it. Better to save your money and buy something more affordable from a more trustworthy company.

I have a broken remote on my base. I have contacted the Canadian customer service and was told because my base was ten years old they no longer replace my particular remote and to go to a website in Utah that has nothing to do with Tempur-pedic. That company try to replace bed remotes but caution you must make sure to order the right material or it will not work. I think to get something that may work would cost me about $350.CD. I can't afford to take the chance. Tempur pedic have been no help. I have made several phone calls and left a request for them to call me and nothing happens. I have sent emails but no response. I hope you have better luck trying to deal with these people. Very frustrating.

I am writing to express my dissatisfaction with my Tempur-Pedic Cal King mattress, which began sagging significantly after only two years of use. The depressions are located on the sides where my wife and I sleep, while the center remains firm. I have confirmed this issue with a long level and provided over 20 photographic examples to the warranty department. The warranty claim was denied by a representative who cited "improper use/handling" and blamed the sagging on liquid damage.

Speaking with Matthew, he was able to rectify the situation easily. Much appreciated.

I purchased a brand new mattress from this company for four thousand dollars and they sent me two damaged mattresses with blood stains. I filed a complaint and the sent me a mattress for three thousand dollars, but that is splitting and falling apart. I file a claim and it was denied due to liquid damage. However my mattress is not damaged by liquid because I use a mattress cover.

Not worth the price. Initially comfortable but develops permanent, deep sagging just like any other mattress. Though well within the warranty period, the warranty was not honored despite the mattress being installed by the dealer by their own specifications.

Please do your research. We spend so much on adjustable split king and neither my husband and I could not get a good night sleep. Roll to center into crack, very hot, very firm…. Uncomfortably firm. We have moved our $1500 queen adjustable bed base and mattress back in our room. It took a month to be delivered and we did not get everything set up for another month or so because I was in hospital a lot at the time. So past the return policy. I regret spending the 8 grand on our forever bed. Some website gives it a number one. Please read on reviews. There are so many bed with all the new tech a whole lot cheaper and some of way on the other side of better warranties as well. I do NOT believe a word the sales tells you. Told the bed would stay together. If I Let myself roll to center, it will spread completely open.

The website and the product description are misleading. The homepage indicates there is a 90-day risk free trial. This is only for mattresses, and not for toppers. The toppers are not refundable due to 'personal use.' A mattress also has 'personal use.' We purchased the king-sized adapt mattress topper with the cover and the heating/cooling feature because it was touted as reducing transference. We slept on it once and it did nothing for transference at all. I called the next day, was disconnected twice, and eventually told it was not refundable. A waste of $500.00.

I’m not happy with these Tempur‑Pedic cooling pillows at all. They are uncomfortable, and I wake up with more back and neck pain than before. Worse yet, there’s no return policy—now I’m stuck with expensive pillows I can’t use.

My claim for an almost 5000.00 mattress was denied because of a liquid stain that was a coke stain on the bed and sweat stains on the mattress. It was also denied because the depression was not 3/4" without any weight bearing. With weight the bed collapses to half of its dimensions. The bed will be 6 years old in 3 months. I would not recommend this mattress company to anyone. Buy something keeper because if it only lasts 3-4 years you are still not out a fortune for the crap that you get from them.

Chiropractors will love you if you purchase Tempur-Pedic! Constant back/neck/hip problems from extensive mattress sagging will cause pain that is not there when sleeping on another bed at a hotel or friend's home. The Company is horrible and shifty. They use bait and switch with their "10 year warranty." So as to not go into a landfill, this expensive king mattress is going to a homeless shelter. We don't appreciate Tempurpedic indirectly calling us liars, especially when THEY ARE DECEITFUL IN THEIR MARKETING, SALES AND WARRANTY PROCESS. Buyer Beware!

Spent over $4,500 for Tempur-Pedic. This bed is not worth the money. Sagging is a material issue where it is difficult to get a good night sleep for both my wife and me. Better to spend your $ elsewhere.

I’ve had my mattress for four years. It’s a Tempur-Pedic Adapt. It’s a king size the sides of collapse and there’s a bulge in the center. When I applied for the warranty they’re telling me that the mattress is stained. I’ve had a mattress cover on this mattress since the day, I purchased it and it is not a stain. It is weaving material that they use That shows a discoloration and a different pattern. They will not honor the warranty. They rip you off customers by saying they will, and then find every little excuse under the sun not to honor the warranty. I will never ever buy a Tempur-pedic mattress again, and I encourage anybody not to buy their crappy products no matter what they Say.