Tempur-Pedic

We bought Tempur-Pedic mattresses based on our in-store experience. After a couple of years, one mattress failed and we submitted a claim for replacement within the 10-year warranty period. Tempur-Pedic's only criteria is based on measurements of sag of the mattress surface when the mattress is not being used, with no consideration for lack of support during use of the mattress.

The mattress is sagging and causing back pain for my wife and I. Their method for proving the sagging is not scientific at all. Just a quarter and a broomstick. Since the fabric on top of the bed is tight, you cannot see the sagging using that method. I'll be looking at some of their much cheaper competitors for my next bed.

10 months after purchasing medium adapt mattress we have a major sag/dip in one side of the bed. If you’re on the good side and go too far into the middle, it’s like you’re rolling over into a hole. 10 year warranty is a joke as they want you to send pictures with a quarter and stick for their gap measurement, with no pressure being applied. Never mind the back pain and no sleep and the $3000 you spent for a mattress that’s suppose to support your body. Waste of money, couldn’t last a year. Warranty Claim was denied.

I purchased a Tempur Pedic Pro Adapt from a Mattress Firm in my area last year. After 8 months I noticed it started to develop tears in the foam. I contacted the store and they said I needed to go through Tempur and use the warranty for replacement. FINE. It took MONTHS to get things squared away with Tempur. They wanted a ton of pictures, emails back and forth, proof of purchase…, more than once. Finally they give me a code to find a replacement mattress. I was told by the rep that could go back through the store I purchased in, to make another selection. Or go through their site. Why would I want to go back to the same product I don’t trust? I go back to the store… oh “sorry, but this code only allows you to shop through the tempur online store.”

We purchased a Tempur-Pedic adapt mattress in 2018. After only two years it felt like the mattress had a hump in the middle and was starting to have sagging where you lay. I only weigh 115 pounds and I feel like I’m sinking into bottom, I submitted a claim and was denied. Now it is almost 5 years since we’ve had the mattress and the holes that we’re lying in are ridiculous, again we are not large people. We have spun this mattress around every four months to try to make it last and it feels like it’s 15 years old, I can’t even sleep in it anymore because we’re waking up stiff, sore, and with headaches. I submitted another warranty claim and was denied again. Every picture that I sent them was not good enough.

I bought these Rayon from Bamboo sheets from Tempur-pedic and they are defective. They have a one-year warranty, but Tempur-pedic refuses to take them back or refund me. Horrendous customer service that lied during complaint process claiming a Warranty Claim was never submitted. I sent email evidence that a Claim was submitted and they still refused to uphold their warranty, refusing to even give a reason. the sheets were brand new. Never buy from this company! these sheets cost me $160 and are worthless due to their defects.

I have had no problem with my Tempur-Contour-Supreme Tempur-Pedic mattress until about six years of ownership. Unfortunately, even though the mattress was properly supported, the mattress developed a deep sag over 2 inches deep and several square feet wide. The warranty claim I requested was declined because there was a stain on the mattress cover. Not the bed, the cover. This stain is completely unrelated to the mattress failure and didn’t even soak through to the mattress itself. I believe Tempur-Pedic does not honor their warranties and I suspect they approve very few claims. It’s a decent mattress but I would not expect it to last ten years, and please understand that their warranty is a scam. The terms of the warranty are also written such that there is very little to be done about the fraudulent marketing tool they call a warranty. Please do no support this incredibly dishonest company.

If you want a good mattress at a fair price with the security of a warranty, do not buy Tempur-Pedic#. I paid almost $3,000 for a twin XL mattress ProAdapt medium firm mattress from a so called authorized dealer. There was a short trial period and the mattress was very hard. When I tried to return or exchange it within 60 days, a 20% fee was required, but when purchased I was guaranteed a full refund! I was high-pressured to buy the luxury firm mattress for another $ 600. When I objected, I was told they could match the price for another returned mattress. I was informed the warranty would still be good, but three months later I found out the warranty would not apply.

Worst mattress we have ever owned. Have had it only nine years, it was virtually top of-the-line. The mattress came with a twenty-five year warranty and all documents state full replacement if less than ten years. Warranty department is now third-party group and only knows how to send out form letters and denied our claim based on made-up story of "stains" on a mattress that has been covered with water proof mattress cover its whole life. After nearly forty pictures (you can only send pics because they will not inspect in person) they denied completely the claim and we have to sleep in a $6k mattress that continuously makes you roll into the middle of the bed because it has collapsed over an inch. Do yourself a favor and buy anything else.

Provided all the necessary photos and information to process a valid claim for a sagging mattress. It was not accepted. There is no intention of honoring any mattress warranty, ever. Mattress only 5 years old and sags like an old gray mare. Totally inferior product along with their warranty.

The topper itself is excellent but I ordered the wrong size due in part to my error and in part to Tempur-Pedic's website design. I contacted the company immediately upon receipt of the wrong size and my call was transferred to their escalation team. Even though the item was unused and in new condition with the original packaging, the company refused to make a return. I am out $265.23 and because the topper was needed for surgery recovery in a hospital bed, I still had to order the correct size.

I would not recommend these pillows to anyone. I’ve had my pillows for a few years now. I have to interchange the pillows because the memory foam does not go back to the original form after laying on them overnight. I have stopped using them all together. They are flat and have a divot in the center. I have tried to file a claim with the warranty department to replace the pillows and they told me that my pillows do not meet the requirements for replacement.

I bought a Tempur- Pedic mattress in January 2021. We tried the mattress at City Furniture and we liked it. We knew it was overpriced but we want the most comfortable bed for us. Since the first night, we are not sleeping comfortably. Many friends said we needed to adapt and everything would be fine after a couple of weeks. After all these months, we are still not sleeping comfortably. We noticed the mattress was sagging and filed a warranty claim with Tempur -Pedic. Now they are stating they can not cover my warranty because my bed frame is the problem. How can my bed frame be the problem if I had a mattress before Tempur-Pedic and it did not have any problem? When I bought the warranty City Furniture told me it was the best warranty and they cover anything. I feel I have been robbed.

I have had this Tempur-Pedic adjustable bed for 4 months and had to file a warranty claim. Tempur Pedic uses 3rd Party Contractors to provide warranty service and these contractors are not professional nor respectful. The problem was electrical on their adjustable split bed pedestal. On one side the massage motor would not turn off and then had to remain be unplugged until repairs could be completed. Tempur-Pedic was contacted and they stated that the replacement parts would be sent to a local Tech who would arrange a time to install the parts. This is where things went sideways and the 3rd Party demanded that the bed frame to include headboard, baseboard and side boards be removed prior to the repair. Are they not the Technicians who work daily on beds expect the clients to do the heavy lifting and doing the hard stuff so they don't have too?

My wife and I have owned a Tempurpedic Adapt mattress for a little over 3 years. We bought the mattress in LA, and moved with it a year and a half ago to our new home in Georgia. For the past year or so we have been dealing with some abnormal pits in the mattress. We kept turning the mattress to try and work them out, but when my parents visited and stayed in our bed, only to complain about how it made them feel, we decided to see about the warranty. The warranty process is all online, requires typical information, and photos of the mattress.

The Tempur-adapt + cooling mattress topper traps you in it and is like sleeping in a hot hole. You have to dig yourself out. There is zero firmness and it provides no neck and back support. Horrible product, fraudulent claims, and awful customer service, it's no wonder they don't allow returns or exchanges on this product.

DO NOT BUY #Tempurpedic. Tempur-Pedic USA does not stand behind their products and has horrible customer service. After 5 years the mattress began to sag. By year 7 I was in constant back pain from the mattress. The warranty department and their tier 2 customer retention support were no help. #mattresses #mattressfirm #furniture #beds

I bought 2 small neck pillows and the received products are smaller than what the online listing description and pillow tags state (20x12.5x3.5). The true dimension for both pillows is 19 inches in length and 2.0 inches in height on lower size (very low) and 3.0 on higher side. Both pillows had plenty of time to inflate and they don’t get any bigger. I called customer service twice and was told that the pillows are not returnable. After I sent them photos of the true dimensions with a tape measure including what are listed on pillow tags, Amy H. in customer service told me that they “can only replace with like model product” and would not exchange for medium size pillows regardless of the dimensions for small pillows being smaller than what are listed online and on the pillow tags.

I bought a king size luxe mattress. I paid about 5,000 for the, please don’t waste your hard earned money. This is the worst bed I have ever slept in, so hard! My back hurt everyday that I wake up. Right now it’s sitting in my basement because I can’t return it after 5 months of having it. I ended up buying a nectar's king size mattress for 1,000, my sleep quality has been much better. I was told that the bed will adjust to your body and that is the reason I didn’t return it after 90 days. The bed never felt better. I’m so upset about the purchase.

Sealy/Tempur-Pedic hates the military and veterans by illegally discriminating against them by actually charging them more money for less of a product/service bundle. Tempur-Pedic says they support the military and veterans by providing their mattresses to the Military Exchanges (more or less the military box department store). Under that logic, they support Mattress Firm and Mattress Factory. But also, nearly every product found at Target or Walmart can be found generally found at the Military Exchange. So how does Tempur-Pedi actually support the military?

Deceptive marketing practices - No returns and exchanges. I bought 2 king-sized TEMPUR-Cloud Breeze Dual Cooling - the top-of-the-line pillows. My wife tried it for one day and went back to her old pillow. I used it for a week and as time went on my neck and shoulders began to ache by day 7. At first, the pillow feels really comfortable. In about 5 minutes it depresses into a rock-like surface with very little support.

The reason they give for not accepting returns on pillows is because they are "used as personal items". For hygienic reasons, I can understand. But if the pillow is still sealed in the plastic packaging, then it was NOT used as a personal item. And yet they would not let me return it. They don't care about customers and just want your money, using deceptive practices to do so.

It has been 2 weeks and my mattress still hasn’t even left its initial location. I have been lied to over and over about the progress and now the ETA is 4 weeks after my order was placed (and who knows if it will even deliver then). Worst delivery and tracking experience I have ever had. I expect better from a $3100 purchase.

I purchased a Tempur-Pedic mattress about five years ago. As of today is badly sagging in two different spots. One is so bad you physically feel the springs below it the foam is completely failing. Supposedly this mattress has a ten year warranty so I got into contact with the exchange department and sent in my claim. It was instantly denied apparently because there is a stain from a spilled drink on the corner of the bed. Despite this stain being nowhere near the sagging parts and having no damage at all because of the spills they instantly denied my claim. Then they justified it saying the bed was clearly "physically abused" and "improperly stored" a couple of made up assumptions they just threw in there.

This company is a bunch of liars looking to screw the consumer and no honor a warranty. They simply suck. The mattress memory foam sags after several years. I provided all of the information to them but they have indicated that they will not honor my warranty because I didn't purchase a mattress protector which was not a requirement nor is written anywhere in my warranty. They simply are looking to screw the consumer.

The customer service and repair of their adjustable bed was a nightmare - long hold times, not being able to fix it the first time, reps are not empowered. Disappointing. I did like their product, but won't buy it again for the above reason.

Sad to tell you - if you are thinking of buying a Tempur-pedic because you heard it is the "top of the line"... You've been misinformed - the only thing "top of the line" about them anymore is the price!! We bought their mattress when the company was small - cared about its customers - also when they had no competition. Unfortunately, our 1st mattress did have to be replaced due to serious sagging issues. Even though that was an ordeal, the lady was great to deal with, she even verified that we would have a new warranty starting with the new replacement mattress.

This is my second Tempur-Pedic. My first one has never given us any issues. This one has broken down and become basically unusable. It has a big hump in the middle and dips on each side. We have submitted multiple photos including photos with a measuring tape and they refuse to honor their warranty. There are no stains and the bed has always had a protector. I have taken photos both with and without the quilted top. Buyer beware!! THERE IS NO WARRANTY even though they claim to provide one.

I purchased my mattress in 2013 and for the first five years it held up pretty well but after a while I started having a lot of back pains, but I just continually tend to ignored it. When finally I couldn’t take it anymore. I come to find out it was because of the mattress was sagging so bad. It became a daily routine for me constantly having to add air into it. I contacted the warranty department and complied and sent all the pictures they asked above and beyond but no matter how many times I sent pictures and their request there was always some form of an excuse. I have a 10 year warranty on it which I paid for. I feel like they’re trying to get me to the point where I’ll just give up so they don’t have to replacing the mattress, which isn’t fair. They should stand by their product! Well I’m not giving up. I really hope somebody reads this from their Corporate office and does something about it. My contact info is: **.

After purchasing a Tempur-pedic mattress and box for two thousand dollars from an authorized dealer, with a 10 year Warranty from the manufacturer they did not stand by the warranty. When the foam sank!!