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About Tempur-Pedic
Tempur-Pedic is the original developer of memory foam mattresses. When you purchase from Tempur-Pedic or an authorized dealer, the warranty covers the mattress for 10 years, which is as long as traditional mattresses are typically expected to last. The Arthritis Foundation recommends Tempur-Pedic products based on evaluations by users, which makes the company a strong choice for those with joint pain.
Pros & Cons
Pros
- Good warranty
- Risk-free sleep trial
- Wide selection
Cons
- Might lose firmness over time
- Heavy materials
Bottom Line
Tempur-Pedic mattress options include cooling materials, pressure-relieving support and adjustable bases. Its mattresses cost more than many traditional brands, but they’re made with long-lasting, high-quality material.
Tempur-Pedic Reviews
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Reviewed June 24, 2022
I purchased a Tempur-Pedic mattress about five years ago. As of today is badly sagging in two different spots. One is so bad you physically feel the springs below it the foam is completely failing. Supposedly this mattress has a ten year warranty so I got into contact with the exchange department and sent in my claim. It was instantly denied apparently because there is a stain from a spilled drink on the corner of the bed. Despite this stain being nowhere near the sagging parts and having no damage at all because of the spills they instantly denied my claim. Then they justified it saying the bed was clearly "physically abused" and "improperly stored" a couple of made up assumptions they just threw in there.
They also claim there are "burn" marks in there, which there are not. This is all coming from pictures I sent them by the way I have no idea how they came to this belief without actually seeing the mattress in person. I did ask them to send someone to inspect the mattress, as per their exchange guidelines, and they again completely refused to even consider it.
So three big warnings for anyone buying tempur-pedic beds. The beds can start to sag badly to the point of being unusable within five years. The warranty is a lie it has no warranty. Finally, their exchange department isn't an "exchange" department. They do not exist to help you exchange your bed or fulfill the warranty. They are there to deny claims in any and every way they can find or just make up and write you off completely.
Reviewed June 6, 2022
This company is a bunch of liars looking to screw the consumer and no honor a warranty. They simply suck. The mattress memory foam sags after several years. I provided all of the information to them but they have indicated that they will not honor my warranty because I didn't purchase a mattress protector which was not a requirement nor is written anywhere in my warranty. They simply are looking to screw the consumer.
Reviewed June 3, 2022
The customer service and repair of their adjustable bed was a nightmare - long hold times, not being able to fix it the first time, reps are not empowered. Disappointing. I did like their product, but won't buy it again for the above reason.
Reviewed May 28, 2022
Sad to tell you - if you are thinking of buying a Tempur-pedic because you heard it is the "top of the line"... You've been misinformed - the only thing "top of the line" about them anymore is the price!! We bought their mattress when the company was small - cared about its customers - also when they had no competition. Unfortunately, our 1st mattress did have to be replaced due to serious sagging issues. Even though that was an ordeal, the lady was great to deal with, she even verified that we would have a new warranty starting with the new replacement mattress.
It has now been 8+ years and this 2nd mattress has lumps, ridges and is extremely uncomfortable. I contacted the company's customer service - who now is also doesn't also outsourcing that portion to place a wall and not take care of customers' issues regarding their "supposed warranty". Basically, I was blown off regarding the warranty replacement stated in the paperwork for issues prior to 10 years - and remember this is our 2nd go round with a bad mattress... Seriously! - Oh - by the way, I did let them know I was disabled, and that this is a serious problem for me.. They couldn't care less! Don't buy a Tempur-pedic. You will regret it - warn your friends and family.
Reviewed May 25, 2022
This is my second Tempur-Pedic. My first one has never given us any issues. This one has broken down and become basically unusable. It has a big hump in the middle and dips on each side. We have submitted multiple photos including photos with a measuring tape and they refuse to honor their warranty. There are no stains and the bed has always had a protector. I have taken photos both with and without the quilted top. Buyer beware!! THERE IS NO WARRANTY even though they claim to provide one.
Reviewed April 1, 2022
I purchased my mattress in 2013 and for the first five years it held up pretty well but after a while I started having a lot of back pains, but I just continually tend to ignored it. When finally I couldn’t take it anymore. I come to find out it was because of the mattress was sagging so bad. It became a daily routine for me constantly having to add air into it. I contacted the warranty department and complied and sent all the pictures they asked above and beyond but no matter how many times I sent pictures and their request there was always some form of an excuse. I have a 10 year warranty on it which I paid for. I feel like they’re trying to get me to the point where I’ll just give up so they don’t have to replacing the mattress, which isn’t fair. They should stand by their product! Well I’m not giving up. I really hope somebody reads this from their Corporate office and does something about it. My contact info is: **.
Reviewed March 30, 2022
After purchasing a Tempur-pedic mattress and box for two thousand dollars from an authorized dealer, with a 10 year Warranty from the manufacturer they did not stand by the warranty. When the foam sank!!
Reviewed March 10, 2022
I’m a chiropractor, so after many patients asking if I could recommend the Tempurpedic, I bought one of these overpriced mattresses. The mattress killed our backs, it collapses underneath you. Forget about having sex on the bed or having any comfortable sleep. The bed quickly sagged and when calling the company to complain we were advised to let the bed set to our bodies over the next few months. Conveniently for scam company Tempurpedic, this time they told us to wait took us out of the 3 month return period.
I can not emphasize it enough. DO NOT EVER BUY A TEMPURPEDIC!!!! Horrible bed and worse customer service and they don’t honor warranty.
Reviewed Dec. 16, 2021
We purchased our mattress a few years back and they guaranteed a 10 year warranty on it. Couple years passed and the mattress got softer and softer until we were sinking in it and could barely move. We had the receipts, all paperwork, etc and filed the claim with all paperwork included. We got a message back that it had a mattress protector on it and would have to take it off and resubmit all paperwork. That was done. Their claim department told us 5-10 days to receive a response. We have emailed twice since then with again no response.
It has now been almost two months since our email and we have heard nothing. We were forced to purchase a new mattress because we were awakening in so much pain. Both of us could barely move. Their warranty department is not a warranty. For a $5,000.00 mattress, I guess I would expect a little customer service. Guess that was too much to ask. I rarely ever write reviews unless the product or company is stellar or horrible. They have all my contact information and have chosen to not even respond. Will never buy a product made by this company nor recommend it. Sorry for all those that have a Tempurpedic. It’s only a matter of time..
Reviewed Oct. 16, 2021
My now husband purchased a queen-sized Rhapsody in 2013. The mattress slowly developed a significant “crater like” sag from neck to knees on one side that eliminates all support. I have suffered poor sleep quality and neck and back pain since sleeping on it a few months since getting married and moving in. The company gave us a huge runaround, asking for specific photos that can’t possibly show the problem. They don’t want to see photos on an actual person lying on the bed. Our request to honor the warranty was escalated several times, culminating in a call from a company rep and she once again refused to do anything more and declined honoring their warranty. I recommend staying away from purchasing a mattress from Tempur-Pedic, and to spend your money a better quality mattress that will hold up and has a reputation for upholding their warranty.
Reviewed Oct. 11, 2021
I received Tempurpedic LuxBreeze mattress today and immediately tried to go on the recommended web page given in order to register it. The web address was not found, so I called the customer service number. After verifying my purchase information, I was told I needed to give them the serial number to activate the warranty. I was told this was not on any paperwork I had received, but that I would have to lift up and search for it underneath the mattress. As a 70 year old woman, this is not possible. So I was told I should call someone to help me lift it! Therefore I was told my mattress could not be registered. For the cost of the mattress and the long wait for delivery, I certainly expected better customer service and a warranty as promised.
Reviewed Sept. 27, 2021
Ordered this bed on July 15. Estimated ship date was Aug 1. Never heard anything. Called Tempurpedic, waited 45 min to talk with someone, find out it’s not shipping for another month. A month passed, still nothing from tempurpedic. I call and wait 50 min to talk with someone. They say it should ship soon. Finally I get an email at the end of August that it has shipped and once it arrives at the local company that is delivering it that I’ll get a call to schedule. It gets delivered to the company and nobody calls for over a week. At this point I have payments due on the bed. I call tempurpedic, wait 50 min to talk to someone. They try to contact the local delivery company but can’t and give us their direct line. The next day we are able to get the local delivery company on the phone. They can’t find the mattress. We call tempurpedic and they say they are going to figure it out and get back to me.
A week goes by and I hear nothing. I call tempurpedic and wait 40 min to talk to someone. Find out that they are sending another mattress and I should have a tracking number on 3/5 days. No tracking number shows up. I call again and wait 55 min to talk with someone. They tell me that the bed will ship on Oct 18. That’s more than 2 weeks from now. And mind you that’s to the local delivery company. So I’ll likely not get this bed until Nov 1. 4 months after my order and 3.5 months after it should have been delivered. This is the worst experience I’ve ever had with a company. They have failed on every level. Communication is garbage. Avoid this company at all costs. I’m blasting this review everywhere that I can think of.
Reviewed Sept. 4, 2021
Memory foam is not a natural product, in fact it's a cheapest material in the industry because it can easily be made from chemicals. It's unfortunate that we paid 4000$ for mattress and it's hot like a hell. When we reached out to Tempur Pedic they explained that warranty does not cover comfort preference, which is basically telling you ** off. I will never again buy products of this company. Please invest in GOLTS and GOTS certified natural mattresses and Tempur Pedic is not one of them. All materials are made from junk like fiberglass, memory foam and they way they process the cleaning of materials are just horrible, please do your research.
Reviewed July 30, 2021
My daughter has a Tempur-pedic pillow that is great so I decided to purchase 2 of them thinking they would be the same "CLOUD" firmness. I received them and had not removed them from packaging. Called to return and they refuse to take returns on pillows unless defective. I will Never Ever purchase a Tempur-pedic product as long as I live! Too many better products out there to put up with "The Crappiest Customer Service On The Planet"!
Reviewed June 26, 2021
The mattress is exactly what I wanted and expected. It has been a blessing for my lower back issues. I would highly recommend it to anyone who likes a firm mattress. On top of an adjustable base the mattress can't be beat.
Reviewed June 24, 2021
Great mattress, I even got the adjustable frame. Keeps you cool and don't forget the cover to protect it keeps warranty intact. Overall good product. Would purchase again. Service was great. Came out when they said they would.
Reviewed June 23, 2021
The representative answered all of my questions on the phone concerning price availability and financing options. I would definitely recommend anybody interested in a new mattress to consider Tempur-Pedic.
Reviewed June 22, 2021
Mattress was exceptional! Firm and soft at the same. It's hard to explain but I thoroughly enjoyed it. I would recommend this mattress to everyone! I received it on a Friday and practically lived in bed the whole weekend! Lol!
Reviewed June 21, 2021
The price differential is within my budget compared to the higher end brands. It is a more standardized mattress and frame. I can settle with this brand cause it gets the job done. I hoped in my lifetime that I once own a very unique quality mattress. We can only pray.
Reviewed June 20, 2021
I feel relieved and strong enough to do everything and do my daily chores. I would recommend this mattress especially if you have back problems. The sleeping so comfortable that you sleep thru the night. The price can be reasonable.
Reviewed June 19, 2021
My Tempur-Pedic mattress gives me the best sleep I ever had outside of the full-flotation waterbed I slept in for over 20 years. It's soft, yet firm enough to support my back. Some folks don't like the original mattress because they say it is too hot for them, but since I'm easily chilled, even in summer, I'm perfectly fine with it. For the 'it's too hot folks', Tempur-Pedic has designed a mattress with a material they say alleviates that issue. Give 'em try. You'll like them!
Reviewed June 17, 2021
The Temper-Pedic is a great mattress. The gold standard for foam style firm mattresses. It has evolved from our first purchase over a decade ago. However, it now has multiple competitors, making pricing extreme.

Reviewed June 16, 2021
Whenever I travel I come to miss my Tempur-Pedic mattress more and more. It's supportive and comfortable and has lasted a good many years. Because it's one side up it's not possible to properly rotate it so I expect that will shorten its expected life.
Reviewed June 15, 2021
I've had my Tempur-Pedic for about one year and am as pleased today as the first night I slept on it. I purchased the soft version which still has great support without feeling too soft. It's an investment in your health and rest that is well worth the money.
Reviewed June 14, 2021
About 3 years ago my husband and I began thinking, perhaps we needed a new mattress. The hotel beds began to feel better than our bed at home and we were sleeping on a Tempurpedic (15 years old then) at home! Aches and pains of the mornings! Goldilocks went bed shopping 6 weeks ago. Trying to be budget conscious, tried a Casper Hybrid, sent it back; next a Nectar, sent it back. Forgot the budget, went to the Tempurpedic store. Husband fell asleep & snored on the showroom model New Tempurpedic Adapt after 18 years and no more aches and pains—guess it’s true, you get what you pay for.
Reviewed June 13, 2021
I was very interested in a new mattress and this did the trick. I get a very good night sleep without help from over the counter medication for the first time in my life. I have even turn several friends on to the mattress and all love it.
Reviewed June 12, 2021
I purchased two sets of Egyptian cotton sheet sets to open after I moved. When I did unpack the sheet sets, I found that they were the wrong size. I contacted Tempur-pedic and their Customer Service Department said that they do not accept returns or exchanges on bedding products--even though the product was in unopened packages. This is very poor customer service--and Tempur-pedic lost a customer.
Reviewed June 12, 2021
First off -- growing up I simply had a bed. Nothing special - no thought given to whether it was soft or hard or anything other than it was a twin size. Fast forward to age twenty and I purchased a pillow top mattress. Thought it was the best thing ever! Til now - Since purchasing my Tempur-Pedic I'm now a spoiled girl! Best sleep I've ever gotten and so it goes without saying that my next mattress will also be a Tempur-Pedic -- more money but worth it!!
Reviewed June 11, 2021
So far we have had our best sleep, my girlfriend & I both suffer from lower back & knee pain. We decided to invest in a Tempur-Pedic. Of course we had to finance it since it was initially out of our range. But you know what? We did it! We play with the settings to our desired setting which so far has been a gods send. Love it. I recommend the investment on your overall health is an understatement..
Reviewed June 10, 2021
I am livid. This is our 2nd Tempur-Pedic that has SAGGED and caused back and knee issues within 2 years of purchase! Our 1st mattress (Q. Cloud, $2500) gave out after 3 years, so we opted for the more expensive/firmer breeze (K. $5000). We are still paying it off (!), and can’t sleep on it. After an hour, the entire middle just sags like I’m sleeping on a piece of wet bread. I have had ongoing knee and back issues since this purchase...but wanted desperately to think it was anything OTHER than the 5K bed!! Seriously SO AGGRAVATING. After being vaccinated and traveling again, we are on relatives’ beds etc. & the difference is mind-blowing. The worst is, I know we are hosed on the warranty because the archaic stick measure simply doesn’t work with memory foam. And, to pursue it would just add insult to injury.
Listen We did everything right - never set it on its side, bought it directly from Tempur-Pedic...and we are out now close to 9K in 6 years between 2 mattresses. Hopefully you won’t make the same mistake. I wish I hadn’t trusted this company. The world is exasperating enough without being lied to by a formerly trustworthy name. It’s just criminal at these prices. DO NOT BUY.
Reviewed May 11, 2021
Their customer service is terrible. No matter what happens they will not honor their warranty. You will get bounced around from person to person and they all have an excuse to never honor the warranty. They obviously sell their products with the intention to not honor their warranty. Total scam.
Reviewed April 30, 2021
Awful, period! The Tempur-Pedic pillow was supposed to be a cooling pillow, but it does not cool. Tempur-Pedic won't do returns or exchanges, so you're basically screwed. I'll never buy from them again.
Reviewed April 11, 2021
This mattress failed after 4 years by either materials/craftmanship or both. This mattress was a replacement selected by Tempur-Pedic. Tempur-Pedic was contacted and sent their independent inspector who confirmed the failure. The mattress was advertised in print and verbally by a customer service representative that offered a 10 year warranty, now Tempur-Pedic is back dating their warranty to the initial failed mattress. This was never discussed or included in the replacement paperwork I received. No matter how one looks at this, the mattress failed in its 4th year and that should be a concern to Tempur-Pedic, but it is not. I would not consider Tempur-Pedic, especially with all the foam mattresses available.
Reviewed March 19, 2021
I ordered a high dollar mattress on 1/21/2021. We received the mattress on 2/2/2021. By 2/9/2021 we knew there was absolutely no way we would be able to keep this mattress. We ordered the extra soft plush. This thing was like sleeping on a concrete floor. When we woke our whole body just ache. We waited the full 30 days before asking for a refund per their policy. In the meantime we sleep upstairs in the extra bedroom. When the time came we called to request a refund. Staying on hold for 1 hour and 37 minutes to finally getting a rep to begin the refund process. It took her 30 minutes to get this complete. I was told we would be contacted with 48 hours for a pickup time. A week later no contact so I emailed because I was not waiting on hold another hour and 30 minutes.
As of today, 3/19/2021 and 14 emails back and forth and promises I would hear from someone for a pickup. I was told due to COVID all pickups are on hold. I responded “why picks and not deliveries?” I got my mattress during COVID with no problem and now there is a problem with getting it picked up and refunded. Customer service is horrible. Don’t waste your time or money!
Reviewed March 17, 2021
We purchased a Tempur-Pedic Cloud Supreme Breeze Mattress 5 years ago from Sleep Country. It came with a 10 year warranty and it was not cheap.... The top foam portion of the mattress literally disintegrated and we started sinking into the mattress. We reached out to Sleep Country to ask about the warranty process. We had to go online and input all kinds of information and upload pictures. After going through this extremely painful online warranty process, we have been told that Tempur-pedic is not going to replace anything under warranty because there is a stain on the mattress pad. They basically accused us of lying, telling us that we must have spilled something on the mattress and that is why our warranty is void.
We tried several times to tell them the stain is coming from the disintegrating foam underneath and a stain is seeping upward into the mattress cover. Didn't matter how many pictures we sent or how many conversations we had, the answer was "no". They don't even have anyone who could actually come out and look at the mattress for themselves. We paid good money for this mattress and will "NEVER" again purchase a Tempur-pedic mattress nor will I recommend one to anyone I know.
Reviewed March 16, 2021
I ordered this product on February 05, 2021 and now it's March 15th. I have called over 4 times now trying to figure out what's going on my with mattress. I ordered the smart base + cool breeze mattress. The communication between delivery team and Tempur Pedic is super bad. My base has not been shipped yet but they are trying to deliver my mattress. Fyi calls are about an hour wait times.
Reviewed Feb. 16, 2021
I purchased a mattress topper during the holidays at half off. The mattress topper which was normally 600 was on sale for 300 for a king. It arrived frozen and wouldn't even open up. I called customer service who said to give it a day to defrost and it should be ok. It did defrost. However within a week of trying to sleep on it my husband and I were in pain, his hip and my back. I called customer service and they assured me I'd hear from the pick up company in 7-10 business days and once it was picked up they would refund the total purchase price.
3 weeks later no contact of any sort. I called and they said to give it another week. Still nothing and mind you when you call be prepared to sit on hold for an hour at minimum. This king size mattress topper is now rolled up and sitting in my garage taking up room so I can't pull my car in now. I get them on the phone and ask them kindly to let me donate the thing and just refund. The cost of the pickup probably exceeds the cost of the used topper anyways. They agree and said I could donate and I should have a refund in 3-5 business days. Of course a week later and nothing.
I've also tried their facebook page by posting and chats with service and alls you get is, "I'll reach out to my team...." Useless. I call on 2/5/21 and speak to Savannah ** who honestly sounded like this might be it, maybe she is honest and will finally help me. She even emailed me she would get back to me in 3-5 business days with when I should see the refund. Well today is 2/17 and no call, in fact I tried replying to the email twice and no response. Wish I could attach a pic of my phone to show I'm now on hold 2 hrs 17mins. I am totally shocked at how back their customer service is. I can honestly say they are the worst I have ever had to deal with and I have never written a complaint on any company. DO NOT BUY ANYTHING FROM THEM!! I don't care what they offer or what their warranty policy states, it's all lies.
Reviewed Feb. 12, 2021
Bought bed and 2 pillows the same. Once received one of the pillows is completely flat when used. Multiple times calling and explaining it’s brand new. Each time I get an email denying claim. Now what?
Reviewed Feb. 9, 2021
I am very disappointed at this company. We decided to get a mattress topper (not a cheap one at that). We were very excited to receive it, but went all downhill from there. We received the wrong item. I ordered a king size but received a queen. Huge difference in size and price obviously. I tried chatting with customer service, no help whatsoever. They just said I had to call, but the machine automatically warned about a 90 minute wait.
Two and a half hours later, I finally get someone to help and said they will be sending a replacement 2 day shipping. I was extremely upset already, but I said ok, what is 4 more days right? Wrong. The day the topper is supposed to get here, nothing. I try chatting again...and the person says there is no record of any other order being sent to me. Said to please call customer service. SMH, so who is chatting?? Pointless to say the least. I will never, ever buy anything else from this company and I will probably dispute the charge with my credit card company since they seem to have no issue charging, just delivering.
Reviewed Jan. 27, 2021
I’m really sorry we bought our Tempur-Pedic mattress 2 years ago. The mattress has to be turned every couple of months to prevent sagging and is not very comfortable any more. The gel top is freezing during the winter and makes for a very uncomfortable night’s sleep. After finally getting warm, the gel then retains your body heat to the point that is unbearable. I was told by the salesperson that the gel would help one stay comfortably cool all night and that is certainly not the case. This was a very expensive purchase, and one I wish I never made. Do NOT recommend!
Reviewed Jan. 17, 2021
After a lot of research we decided to purchase this mattress. I felt confident in the brand and refund policy if we were not satisfied. We purchased in July. Received in August and called to return the mattress the first week of October under the money back refund policy. It took them several weeks to pick it up and came a day ahead of schedule w/out notifying us until they showed up at our door. I waited a few days and called to inquire about the refund and was told the mattress had not shown up in the system yet and that can take up to a week to do. After two weeks, I was told the same thing. I started to get nervous at that point and I was right to do so.
After about three weeks they agreed to process my refund. I was told that take 5-7 business days to hit. After seven biz days I called again and was told it would take 7-10 biz days to hit. After 12 biz days I called again and was told it would be any day now. Waited another week to call and was told it was processed on 11/23/20. My credit card showed no credit. I called the card company and they confirmed no refund was processed. I called Tempur six more times over the next thirty days and each time, they took my information and assured me that somebody would call me back. That never happened. On 12/23 I called and spoke to a nice woman in service who saw all of the issues and calls and said she was a supervisor and would get this taken care of. She asked if I would send her all of my credit card statements since the purchase to prove that I did not get a refund. I immediately emailed her the statements.
I waited until the first week of Jan was over thinking everyone is back to work and I called again. Was told they see the contacts. They see the statements were sent and AGAIN, I needed a special dept tech service something.... They were to call me in 24 hours. Two days go by and I call again. This time the rep said that was not who I needed and he would email the right dept and assured me they DO call back and it would be 48 hours or less. Needless to say, it's been four days and no call back. At this point, I'm out my $5,214 refund on the mattress and oh, btw, they also have the mattress. I feel like I'm in the twilight zone here and don't know where to turn. I have filed a complaint with BBB and left feedback on their FB page, which they removed quickly. I would NOT recommend buying anything from this company if you have any potential to return it under the warranty and get a refund.
Reviewed Jan. 7, 2021
Spent almost $8,000 on a bed system. Yeah warranty is great. 10 years but trying to get anybody to answer their phone I spent an hour-and-a-half on hold waiting for somebody to pick up. The second time I called a different number 45 minutes on hold. No one to pick up. I called sales. Oh they have call back waiting. Spoke to the salesperson and she says, "Well what do you want me to do?" I said, "I'd like to have somebody call me back."
Reviewed Dec. 22, 2020
I ordered the Cool Breeze pillows, which were advertised as being medium-soft firmness. On arrival it was clear they there were already too firm but I gave it a try anyway. The pillow barely had any give when I laid my head down. I woke up with a stiff neck because of the lack of compression. I called customer service and learned that Tempur-Pedic’s satisfaction guarantee only applies to their mattresses. Their reasoning was that pillows are somehow more “personal” than mattresses so they won’t accept returns or exchanges. Most smaller companies allow you to donate your items if unsatisfied and they’ll give a refund. But apparently one of the largest mattress companies isn’t able to do the same.
I was told that they’d be able to grant me a one time return or exchange but I’d have to call back after the New Year. When I pressed for a confirmation email, suddenly I was no longer guaranteed the ability to do so. Now I’m stuck with $200 bricks masquerading as pillows. Save yourself some grief and buy from other, more customer friendly, companies.
Reviewed Dec. 19, 2020
Tempur-Pedic is not honoring their return policy. I called tempur-pedic on Nov. 14th to return the mattress I purchased. I was within my sleep-trial window and the mattress was/is not working for us. I received an email confirmation stating the return would happen within 1-2 weeks and that someone would call to arrange the pick up. It's now been 5 weeks and no one has contacted me to complete the pick up of the mattress. I called Tempur-pedic, several times, to follow up and was told to contact NVC logistics (shipping co) directly to arrange the pick up.
I did what they asked. I called NVC and gave them the return number provided to me in the email as well as over the phone. When I did they told me they have no record of this return or pick up requested by Tempur-Pedic. I've already called Tempur 6x about this and none of the reps were capable of assisting me apparently. The one I spoke to last said they're "too busy" and wasn't able to get me to a manager. (Wow). At this point, because Tempur-pedic has been giving me the run-around, I have to resort to reporting this to the Better Business Bureau in the hopes that they will finally honor their return policy.
Consumer's Desired Resolution: I'd like for them to pick up the mattress immediately as promised and issue my refund as per their return policy as advertised. They need to actually contact the company who picks up the mattress, as they claim to have done but haven't and make sure this return is finalized. I also must insist at this point that they issue my refund immediately since they've been giving me the runaround for over a month.

Reviewed Dec. 8, 2020
I bought a neck pillow and mattress topper from Tempur-Pedic. It just wasn’t for me. Matter of fact the mattress topper and neck pillow caused more damage in my back. I reached out to the company about returning my mattress topper and pillow. Basically they wouldn’t take anything back because they did a courtesy return in the beginning because I ordered the wrong pillow. They only do courtesy returns once per household. I feel as though if the customer is dissatisfied with product especially within the 30-90 day window that was given they should receive a refund. This cost too much money. Know what you’re getting yourself into when you choose Tempur-Pedic.
Reviewed Dec. 7, 2020
I hope my experience will warn others.. I ordered the ProAdapt Hybrid Medium mattress online. Delivery was great, mattress was comfortable. However, when it was removed from the packaging, a strong chemical smell emerged and filled up my entire apartment. I also started having a metallic taste in my mouth from it. The first night, I had the mattress in my bedroom on a frame, and I did not sleep on it. But, I woke throughout the night with a chronic bronchial asthma-type cough. I coughed all during the next day, and the days after. I removed it from my bedroom and put it in the living room on its side with the windows open to try and help the off-gassing. However, the horrible smell never went away. The off-gassing and odor continued for 2 MONTHS... During this time, I was never able to even sleep on the mattress!
I finally tried to sleep on it again (as did my husband) and immediately, we both started coughing. My husband said his chest felt "tight" and that he needed an inhaler. I ended up returning this mattress. It is clearly NOT Certi-Pur certified, and has toxic chemicals in it. Even if you aren't as sensitive as I am, please be careful. It can't be healthy to sleep on a mattress like this, especially with your face so close to the toxic foam.
Reviewed Nov. 16, 2020
Purchased a ProBreeze because of all the hype, cooler bed, firm support, company history, I mean it's a "Tempur-Pedic". The first month I think it lived up to its name. After that the top foam layer in the mid section got too soft and started sagging. Memory foam remembers where it's supposed to be so you cannot tell it's sagging, good luck with the warranty at that point. But once you're on it for a couple of minutes, maybe 10 or so, the midsection gives way and your body is in a very awkward position. Pain is relative, waking up every hour or so to readjust, side sleeper or stomach sleepers beware. Back sleepers might be ok.. We purchased through Sleep Country which were fabulous on their Sleep Guarantee and allowed us to exchange it for another product. Can't say enough about their help on this, they were great. As for the bed itself, for the price it's one of the worse beds we have slept on.
Reviewed Nov. 6, 2020
Although we were very happy after purchase of a Tempur mattress, after a bit more than 2 yrs we started to notice mattress vent, along with pain in our backs. We remembered the sales speech of 10yrs of warranty which it was the last push for leaning to decide to go on with it vs a lower price and shorter life cycle. We were very frustrated after elevating our claim to Tempur warranty department saying "Unfortunately, we must decline the request as the documentation and pictures provided do not fall within the guidelines of warranty coverage. The underlined bullet below explains the reason for the denial of your claim."
Also highlighting: the following on they answer " A normal increase in softness of the TEMPUR pressure-relieving material which does not affect the pressure-relieving qualities of the mattress." All they used to probe our claim was picture with an stick over the mattress and a coin stand by to see the claim. Of course is memory foam mattress will not see anything but density and firmness is totally different on the sides where we lay down to sleep. So, take care. Don't repeat our story....
Reviewed Nov. 6, 2020
My wife and I purchased a Tempur Pedic mattress 8 years ago. We purchased the medium firm mattress. Note that we paid close to $3000.00 for it. What a mistake, never again. At first we were fine with it but after a few years we noticed that it sinned more and more. Now we wake up with body pain since it has no support what so ever. This company deserves to be sued for misleading its clients.
Reviewed Oct. 25, 2020
I am writing this review about the causes of my lower back pain caused by excessive sagging and the denied warranty mattress claim which was submitted in early October 2020. I find this unscientific, more than 10 years old unproven method and reasoning for denying my warranty claim completely unacceptable since I am the one suffering daily every morning every time I sleep in my bed waking up with lower back pain. To prove my point, when I sleep in my living room Sofa I do not wake up with lower back pain, the same is true when I sleep on the edge of the bed rather in middle or center. I have also had the opportunity to review many similar denied claims on Google website reviews including formal complaint which have been filed and registered with Better Business Bureau.
Your company ought to care and be concerned about customer satisfactions and quality you represent if indeed it matters to you to increase your sale productivity. It is a well-known fact by know that these type of beds specially when used after few years causes lower back pain due to increase sagging which is direct result of generated body heat. The material used in your bed for some reason stays firmer with cooler climate/temperature and of course when the heat is generated when one sleeps in the bed and that is exactly when the sagging happens causing the pain. I tried several times to contact the the corporate office and yet they denied to provide me information every time I called and the representative stated that since my claim was denied, there is nothing more.
Reviewed Sept. 18, 2020
We purchased this mattress and box set for my daughter for a gift following graduation from nursing school. We have one at home and thought the support would be helpful. So far they have wasted over 8 hours of our time including setting up a delivery that hasn’t taken place. The customer service agents are clueless and can’t straighten anything out and put you on hold while they do paperwork they could complete after they hang up. They have supposedly passed my issue to an “executive” who has not managed to call in a week's time. So much for white glove delivery. It has been almost a month since ordering and I have no mattress and no idea when one will be delivered. Wish I had ordered something else with someone else.
Reviewed Sept. 11, 2020
We used to be fans of Tempur Pedic, before we needed to claim warranty on our mattress. They do not want to exchange you the mattress and when they do, and if they exchange they will give you a used one and ask you to pay $300 for shipping. We escalated it all the way to executive level. It is even worse. Some customer Support Samantha J. was so rude with us, and doesn't care about your satisfaction or health. Her goal was for us to give up, not to help us. She agreed to change the used mattress that they supplied us, which is not even equal to what we initially purchased, if we wave the insurance! What does it say about their product? That it is a cheap product sold for a lot of money. Now we sleep on the used mattress which creates pain in our backs.
The bottom line: Tempur-Pedic products are not the same anymore as they were 10 years ago, they are cheaply made and create real health problems. Tempur-Pedic company do not care about customers, all they care is to take as much money as possible from you and scam you on warranty. Just research real reviews before you decide to buy any Tempur-Pedic. Also that NASA material statement is false too. I know people from NASA and it is a false advertisement.
Reviewed Sept. 8, 2020
Loved it for first two years. And I felt confident with the ten year, no sag guarantee. Here's the real story: no, the mattress won't "sag" if measured with a yardstick across the top (as the warranty stipulates). BUT the area of the mattress most relied upon DOES lose support within 2-3 years. No, it won't "sag" below the surface, but if the slightest weigh is applied (anything heavier than a small kitten) the support disappears. That's the con of these guarantees, you have now been educated.
Reviewed Sept. 2, 2020
I spoke with the Staff of Tempur-Pedic regarding the warranty. The First Staff member (Mr. **) hung-up and did not call me back even when I had provided her with my call back telephone number. The Second Staff member (Mr. **), in my opinion was not reassuring about the outcomes of the Warranty process outcomes. I have had this mattress for less than a year which has a warranty of 10 years, the company is not able to keep its promise even at less than 1 year of purchase. From my interaction with the company so far it is evident that the warranty is misleading and unreliable. I would recommend people to think about purchasing this product before putting in money into it. I do not find it to be a reliable company through my experience with them so far.
Reviewed Aug. 23, 2020
I purchased a Tempurpedic in 2010 and it was firm, like a brick. Ten years later it was still like a brick. I have a bad back and at the time thought I needed a softer bed as the solution. Worst decision of my life because I repurchased a new and so called improved in the firmest I couldn’t buy and it is soft and squishy. The quality is not the same and I suspect it’s because they sold their company and can be found at every low end mattress store. I spent $3000 on a crappy bed. This company has lost their integrity.
Reviewed Aug. 19, 2020
I purchased a mattress from Tempur Pedic online thru their website during their 4th of July sales event. Their website stated that they have a "90 day Try Out" if you are unsatisfied with your mattress, they will refund or exchange it, therefore I felt confident buying a mattress online without testing it since I would not be stuck with such a large investment if I was unhappy with it. After the first few nights, I thought the mattress was too firm for me, so I called and asked to have the same mattress exchanged for the soft version since I purchased the firm version. I was told at that point that they could not honor their guarantee due to COVID 19 restrictions. After many unsuccessful calls to resolve this issue, I finally just purchased a second mattress in the soft version and I was told in the future when the COVID restrictions were lifted, they would pick up the original mattress and then at that time, refund my money for the first mattress.
In an attempt to try and get my money refunded,when the second mattress arrived, I used that packaging and wrapped up the original mattress and called them to pick up the original mattress since I boxed it up and had it ready for pick up, they could simply do a door pick up as they did a door delivery. Again, I was told they would not pick up the original mattress nor refund my money until COVID was over, whenever that will be in the future. So, I am now out the money for two mattresses for an indefinite period of time.
This all started in July, the country was well into the COVID 19 situation, I was never told nor is it indicated anywhere on their website (even to this day) that they will not honor their 90 day try out guarantee, I understand if they don't want to take the mattress back, but why should the customer be out the money? This is a gross misrepresentation of their guarantee. Buyer beware, you will be stuck with your purchase even though they are misrepresenting this on their website.
Reviewed Aug. 17, 2020
We purchased a double mattress set forming a king sized bed. After 2 years we noticed my wife and I were both experiencing each mattress with a depression. So, we were either sleeping in a depression or could lay on a high side of the mattress and a slight angle. For the money we paid for this stuff, I'd say it is a ripoff. My wife has developed painful spinal problems that we are suspicious of at least some contributing aspects because of these mattresses. After reading other reviews about people's difficulties getting Tempurpedic to stand up for their products, we are now just looking for another new mattress. And will never recommend Tempurpedic as a mattress choice.
Reviewed Aug. 6, 2020
I really do like this product. TP sells, but financing with Syn. Bank too much for interest for, something paid off in less than 12 months. But, this price on this product is worth it, very comfortable. Just believe that if item paid off in 180 days should be interest free. Tempur-Pedic is a good product.
Reviewed Aug. 5, 2020
We have had Tempur-Pedic for 15 years. Love it. But difficult to move. Very heavy. Husband would like one of the newer cooler versions. I like it so much I don't want to get out of bed.
Reviewed Aug. 4, 2020
This is the best mattress I have ever owned and will definitely only buy this brand from now on. It’s both the perfect amount of support and softness. It will last such a very long time it is more than worth the purchase price. There was a slight issue with my first mattress and the company replaced it quickly, conveniently, no questions asked.
Reviewed Aug. 2, 2020
Love my mattress, sheets but wish they would come in more colors. Love the massage and love the option that lifts when I choose to. The option to massage both top and bottom or just top or just bottom is great. Also like that it is cool to sleep on but not that cold.
Reviewed July 29, 2020
I purchased our tropic breeze for 3k, a lot to pay for in a mattress. We looked at a great deal of companies and just didn't want to purchase again in the coming years. It had a 10 yr warranty which was exceptional for our needs. As it turns out the stitching came on the top cover started coming loose within 12 months. It was replaced within a week and we were very pleased. This is a mattress we intend on using for many years and now have peace of mind that if it fails we will get it replaced.
Reviewed July 28, 2020
My husband and I have had our Split King for just over a year. Beyond disappointed???? The mattresses both move to the outside leaving a large gap between them. You cannot snuggle! The mattress at the store was comfortable. This one sucks.
Reviewed July 28, 2020
Nice mattress but like most of these highly advertised mattresses, they are outrageously overpriced. It was great for the 1st few years but eventually we had to add a memory foam topper because their memory foam began to forget (became less comfortable). Also seemed to hold heat more than when it was new. I probably would not buy another unless the price drops by 1/2. It would actually be much cheaper to just buy a good traditional mattress every 3 years.
Reviewed July 27, 2020
I've had this bed for over 10 years. It is the most comfortable bed I've ever had. Both my husband and I love it! When we went shopping it was hard to find a bed that we both wanted - everything was either too hard for him or too soft for me. But when we found our Tempur-Pedic we both loved it! Never had any problems.
Reviewed July 26, 2020
This mattress lived up to its advertisement. It's soft without being too soft and I feel like it conforms nicely to my body. The only downside is I wish I had waited and bought one that keeps me cooler.
Reviewed July 24, 2020
We paid almost 5k for a king Luxe Cloud mattress and base. It was great at first but now, 7 years in it has broken down to the point where we need a new mattress, They will not do anything to fix this. It has a 25 year warranty.. We have to get a new mattress.. So disgusted with this company..
Reviewed July 24, 2020
I purchased this Tempurpedic so many years ago, I cannot remember. It is a California King and to this day, is absolutely like the first day it arrived. I have not had a bad sleep since the day I purchased it.
Reviewed July 23, 2020
Tempur-Pedic is a very comfortable mattress. Pricing was reasonable. No lumpy springs. The company we purchased from was very helpful when we were shopping for our new mattress.
Reviewed July 22, 2020
My initially arrange delivery was terrible as the provider lied to me and never delivered. Second delivery was fine but base was damaged. Third delivery was fine and on time. Tempur Pedic offered to provide a $500,00 credit for all the difficulty. That hardly covered all the time i invested but it didn't matter as I never got the $500.00. Called their customer service and was told that customer service would send an email to corporate people in Lexington. This was not how they do business and the $500.00 would be taken care off immediately.
A week later I did not get the money and called again. Spent over one half hour on phone with customer service. Most on hold for a supervisor as the first person said all she could do was send another email. The supervisor never took the call. So I called my sales person at Tempur Pedic who put my order through. He never returned my call. I still have never received the money. But the mattress is fine just their service is terrible. Worse in the industry.
Reviewed July 7, 2020
The first time we had our mattress replaced under warranty we chose the same mattress. When this mattress failed after 6 months we requested a Luxe Breeze Mattress which sells in Living Spaces for $4,899 before a $500 discount - They offered us $3,699 credit for our existing mattress and said the new mattress would be $5,399! $1,700 more! We have been Tempurpedic Customers for over 20 years and the quality and customer service have deteriorated horribly.
Reviewed July 7, 2020
I purchase a Tempur-Pedic bed 5 years ago and now it is causing me to have neck spasms. I am currently seeing a chiropractor and I realize that it’s my mattress that’s causing the spasms because it is so uncomfortable now from wear and sagging! I contact the warranty department and was told 3X that I needed to send pictures of my mattress. Each time that I spoke to someone I was told something different and claimed that They didn’t receive the pictures of the broom and the quarter. The last person said the pictures weren’t there but changed after I challenged the fact that I have sent the pictures 3X then he claimed he saw the picture and that I have to turn the broom horizontally instead of vertically and that the picture of the top of the bed isn’t attached! I was not contacted stating anything to these facts and from June to July I have not heard anything from Tempur-Pedic.
When spending over 2000. For a bed I feel that the customer service and the life time warranty that you claim to provide isn’t being honored in my case. All I want is a replacement mattress so that I can better my spinal health which was the reason I purchased the bed in the first place. I am providing my phone # to ensure that I am contacted because your Customer service has failed to live up to the qualities and standards in which your company hasn’t upheld in my case!
Reviewed June 28, 2020
If you are planning on spending big bucks on a Tempur-Pedic mattress they have about a 10 year life. Ours came with a 15 year warranty, and it started sagging in the center of both sides after about 9 years. My wife is not a big person and her side sags as bad as mine. I am 6'1" and weigh 225. It has continued to sag and has about a 3-4" sag on both sides. I am sure they would prorate the remaining 2-3 years off of new retail, but that is not adequate for a mattress we paid $3,500 for in 2007.
Reviewed June 24, 2020
This bed is comfortable, but certainly not THAT comfortable for the price tag. My biggest issue is that it does nothing to make you feel cool. I even have a mattress topper (Vertex 6.0) with even more cooling technology and I feel nothing. In fact, I still sweat in bed. I had high hopes for this mattress, but it was a poor purchase by me. I have had this mattress for 1 year now and I will say it still maintains its shape thus far.
Reviewed May 20, 2020
I made the mistake of buying my mattress, closeout with no returns. But the reviews were stellar, and as a frequent traveler I have never really had issues with mattresses. This mattress is labeled as soft/medium but it is truly hard as a rock. I have started taking melatonin so I can fall asleep. It has no sink, and as a side sleeper the only way I can fall asleep is with the melatonin and on my stomach-it is destroying me neck. Most the day I feel sore like I had a workout, but it is from sleeping on this stiff board. The only good thing is that is does stay cool. Oh-their suggestion was to sleep in a bedroom that is 75 degrees! Hello I bought the cool mattress because I am a sweaty sleeper as is. By the way, turning the heat up didn't help.
I will never buy Tempur Pedic again. My spring mattrees with a pillow top was infinitely more comfortable and much cheaper. They told me it would be 1 week to a month to break in, but it has been 2 months and it is as stiff as ever. Have never been on a worse mattress in my life, and my career has me traveling and staying in hotels one week every month.
Reviewed May 16, 2020
I got this Tempur-Pedic Mattress in the winter. It felt firm enough for me. However, in the spring/summer the foam became so soft that only my hips would sink deep into the mattress. I then developed sciatica and other hip and lower spinal issues. I was in constant severe pain. My back only got better when I switched to a spring mattress. I lost $3000 because tempurpedic refused to take it back or exchange it for me.
Reviewed May 15, 2020
Is a great mattress. It feels good when you lay on it helps my back but l need a Sleep Number bed that has heat. Please send me that bed. What I say lay in my bed You will feel like a new person with wings on. The best bed. You’ll like it.
Reviewed May 14, 2020
The Tempur-Pedic adjustable bed may be expensive but well worth it. I can adjust it to my comfort level. I never have pressure points or aches in the morning. We purchased it during a promotion. The financing was zero interest over 4 years. They delivered and set it up along with instructions. We have now paid it off and never had any problem with the finance people. Even though we have had it for 4 years it is as if it's brand new. I am a large lady and it is not breaking down under my weight. I love our bed?
Reviewed May 13, 2020
Tempur-Pedic is, hands down, the best mattress company we have ever done business with. The entire experience, from our initial inquiries during the shopping and comparing phase, all the way through to the delivery and set up, has been fantastic. The associates at Tempur-Pedic absolutely mean it when they say they are invested in your experience with them, taking the time to make sure we were completely comfortable with every decision we made. We are looking forward to dealing with them again when it's time to furnish our guest house, and we highly recommend Tempur-Pedic, with full confidence, to anyone who is in the market for a new, high quality mattress from a reputable company.
Reviewed May 12, 2020
Very expensive split King with lots of bells and whistles. The adjustable head and feet functions very well and as a Godsend for recuperating from surgeries both husband wife. We can independently control each side of the bed and it is very comfortable providing a good nights rest for the entire family (our 2 Welsh Terriers just love the comfort). Very sturdy framing albeit very heavy to move. Now we are retired on fixed income and hope it will last the rest of our lives. Have had for at least 8 years with no issues. The massage built in is also a nice perk!!
Reviewed May 10, 2020
Tempurpedic Cool Breeze queen. Owned three years now. Slept good till now. Bed sags! Rotate as warranty states, still major sag. Liked very much in the beginning however, a lot of money upfront! Sleeping on a 90 day warranty does not do justice. Loved the bed first year and then, until my third year. Expected for the $000 I paid out to last much longer before issues began. I thought I was buying the top of the line. Today, I hug the sides!
Started looking around. The Cloud offers 365 day warranty, no questions asked. Just what I read! Now my neck aches unlike before. Maybe overall, manufacturers just don’t make beds like they did in the day due to costs etc. I used to own a Boss Bed, wish I never gave it away! Slept the best than ever Before. Hybrid! Considering buying another. We all sleep different and yet, we shouldn’t have to accept poor quality. Think real hard about buying a Tempur! Lots of money to fork out to lose in the end! Lots of people really enjoy the Tempur. Just Not For Me!!!
Reviewed May 9, 2020
I bought the Tempur-Pedic deluxe base and mattress approx 3 years ago from a local mattress store. The adjustable base with massage is excellent and works very well however this review is for the mattress. I really wanted this mattress to help me, truly I did but the pain that I have is terrible! I am a healthcare professional and sleep is vital for functioning at your highest level. This truly did not work for me and I now have to purchase another mattress after only three years. It is very disappointing this mattress has a long warranty so I am hopeful that Tempur-Pedic will refund at least a portion of my money.
Reviewed May 8, 2020
Although I do like my Tempur Pedic mattress, I think I will be checking out the Casper or Purple mattress next. MY TP is a little warm for me even though we have the breeze one. Overall I do like it.
Reviewed May 8, 2020
Perfect all around sleep, wake with no stiffness, soreness or pain which is a deal maker for me. Perfect level of firmness. Not disturbed when significant other rolls over or repositions. Not too hot in summer months and not too cold in winter months due to silk/wool sides.
Reviewed May 8, 2020
I was Shown a variety of choices. Having many options & website easy to navigate made an enjoyable Shopping experience. They also had a Quiz to take to determine a good match for My desired comfort. The Mattresses are kind of expensive for My budget, but It will last Me the rest of My Life. Can't put a Price tag on a Great night's sleep???.
Reviewed May 7, 2020
I love that my mattress allows me to sleep better. I like being able for it to let me sit up for reading or I can raise my legs. It is very heavy, so doesn't slide around as other mattresses sometimes do. Any guests who have slept on it have remarked that they really like it.
Reviewed May 7, 2020
I have a degenerative lumbar disease and with my Tempur-Pedic I’m able to get a good night's sleep! It’s a great mattress for my personal requirement. Enough said! Nothing more for me to say. Enough of this.
Reviewed May 7, 2020
We purchased the Luxebreeze Firm and it is very firm. We wanted something cooling and while it is cooler than other mattresses you can’t use a mattress protector with it because you lose the cooling. I sleep cooler on it but it still gets warm. The mattress is really expensive but after trying 4 other mail order mattresses we went with this one. On a scale of 1-5 I give it a 3.
Reviewed May 6, 2020
I love my king size memory foam mattress! I've had it for 5 years and it is still as comfortable as the first year of purchase. I also have two twin xl Stearns and Foster mattresses that were made at the same factory in Brenham, TX and they are very comfortable as well.
Reviewed May 6, 2020
I love my bed. I can honestly say that every morning it's a struggle getting out of that bed. However, I'm certainly lucky that when I'm off work I get to jump back into that real life cloud of a bed.
Reviewed May 5, 2020
We purchased our Tempur-Pedic Cloud Prima mattress 3/18. Our mattress dips on both sides WHEN someone lies down on it. When no one is in the bed, there is no dip. It's so bad my husband has to get out of bed, turn around and get back into bed in order to turn over. But, this doesn't meet the dishonest company's warranty. The memory foam doesn't sag when no one's on the bed. My husband and I are attempting to work with the company, but when we take pictures, etc., we're well aware we're among the multitudes of others with the exact same problem. I think Better Business Bureau needs to investigate!
Reviewed May 5, 2020
Love the mattress for its good support cooling system that provides comfort. Mattress system was somewhat expensive compared to comparable brands. The ten year warranty is adequate. The mattress provides even distribution of weight for comfort and support for the entire body. Overall, this is a decent mattress.
Reviewed May 5, 2020
It is great. It is comfortable. Takes away back pain. I sleep better and wake up refreshed. I sleep with less tossing and turning and I recommend this to everyone. I am a satisfied customer and recommend it to everyone.
Reviewed May 5, 2020
We purchased this Tempur-Pedic mattress about 10 years ago and it looks like new today. There is no sagging like you get in a typical mattress and the firmness is great if you have a bad back. This was ordered directly from the Tempurpedic website, and it was delivered into our bedroom, which was nice because that mattress is heavy! My only complaint is that it tends to hold in body heat and can get too warm for my liking.
Reviewed May 5, 2020
Purchased from a local furniture store. Delivery was very good. Had my grandkids walk on the mattress to break it in. I have not had any issues with the temperature. I also purchased an adjustable bedframe at a later date. No more propping up my pillows!
Reviewed May 4, 2020
We purchased this brand mattress 3 years ago and paid 4500. It has deteriorated to the point that it hurts to sleep on it. We filled out the proper forms and took the proper pictures as it is still under warranty. Even though it sags they told us it wasn't sagging enough. Do not buy this brand.
Reviewed May 4, 2020
Awesome fantastic mattress. Been sleeping well since. No issues yet or anything crazy. Pretty cool at night. No sweating or stiffness. Look to get a few more for each bedroom. Can’t wait to sleep at night.
Reviewed May 4, 2020
I have had my mattress for 10+ years. I love it. I know that mattresses are to be replaced sooner than that but.. there was no need to. I plan to get another one on a year or two. I lived in a different place and they delivered the mattress and took the old one away. My late husband was heavier than me but he chose the Tempur-Pedic. We both got a great night's sleep the first time.
Reviewed May 4, 2020
I think that the mattress with its cooling technology is a failure on the cooling factor and it wore down quickly and left me with a depression that was too large in a matter of no more than 24 months. BTW, I am a 5'11" man and weight 180 so it's not me!
Reviewed May 3, 2020
Mattress became very saggy within 10 years (on a 20 year warranty) and Temperpedic made me jump through hoops to show them the problem. After I did they said nothing was wrong with the mattress. I paid over $8000 for the mattress. I will never buy a mattress from them again and will tell anyone who will listen what I experienced!
Reviewed May 3, 2020
This is the most comfortable bed I have ever had. I have been sleeping on one for 20 years and it is a joyful experience every night and with a great nights sleep. The bed is a king size and both my wife and I love it.
Reviewed May 3, 2020
I do not own my own but I have slept on one and am doing my review based on my experiences. I suffer from Adult TCS and it was a miracle to have slept on this mattress. Being on a fixed income it is only a dream to own one myself at this time. I have researched this product. The warranty seems legit. The prices seem fair although out of my league currently. Based on my experience I would highly recommended this mattress for anyone who suffers and back issues.
Reviewed May 3, 2020
Our TempurPedic mattress is like sleeping on a cloud. It is amazing and my husband and I both love our Tempurpedic!! This makes it difficult when and if we travel because we can’t take it with us! Their guarantee is pretty good, but rest assured, you won’t return it!
Reviewed May 2, 2020
The bed is too firm and is, therefore, uncomfortable. I don't feel like I had sufficient time to test the mattress. It felt fine when I sat on it, but when I got it home and tried to sleep on it I was unable to get comfortable. Unfortunately, I could not return the mattress and I have tried to sell it to no avail.
Reviewed May 2, 2020
If sleeping on a cloud had a feeling that’s how I would describe my bed. I love it and I wouldn’t change anything about it. Since day one the comfort has continued to satisfy and defy my everyday comfort expectation.
Reviewed May 2, 2020
One thing I like about being able to pick out a mattress besides the obvious is when they come in colors that’s not your typical mattress. I bought a mattress in June thinking it was just right. Come to find out it was too stiff and the exchange for a better fit was hassle free. I couldn’t say much for delivery as I bought my mattress out of state and had full intentions on bringing it home myself but I’m sure delivery was excellent as well.
Reviewed May 1, 2020
This is the most comfortable bed that I have ever slept in. It is the standard by which I judge every hotel bed I sleep in. When I broke a vertebra in my back, the Tempur-Pedic mattress is the only one that would cradle and support my back adequately without the extra supportive padding I required when sleeping on other mattresses.
Reviewed May 1, 2020
All overrated like all advertising of products and the quality is not good anymore as the products are not made locally and done in cheap labourer and the company rakes in the profit without lowering the consumer price.
Reviewed May 1, 2020
This is the best mattress I have ever owned. So comfortable, fits every part of my body. Luxurious easy to make the bed. This mattress is better than my waterbed mattress. My Tempur Pedic mattress is designed and made by people who truly knows how to make mattress.
Reviewed April 30, 2020
The bed is so uncomfortable. I feel like I’m falling off bed. Wake up with a backache. This is first time, we have ever paid this much for mattress. Customer Service very rude. Attitude was abrupt. Very uncaring about what I was telling him. Almost like he couldn’t believe, what I was saying. Was very disappointed.
Reviewed April 30, 2020
My shopping experience was great and the mattress is exactly what I wanted. We wanted a firm mattress for our backs and the mattress exceeds our expectations. Delivery was great, I just didn’t want to pay for delivery.
Reviewed April 30, 2020
I sleep better than I have ever slept in my life, it take a little to get use to it, I also bought the king pillows but I like the queen size better because they are more solid than the kings. I have a Tempur-Pedic king and queen size mattress of the top of the line Cloud Breeze Soft. I do not like the company and the employee and management. They are rude, do not back up the merchandise and will find any way to get out of any returns or problems that arise.
Reviewed April 30, 2020
After a year of having it, my area has developed a slump, which I was told wouldn't happen, so I'm a little disappointed with the quality. I'll keep trying to find the right mattress. The people were friendly, but that doesn't change the quality of the mattress.
Reviewed April 29, 2020
Best sleep I have had. Miss it when I go on vacations. Got it due to hip pain and no more hip pain. Price is high but worth it. Lives up to the advertising. This is our second one, had the first for about 14 years and was very happy with it but wanted the king size and adjustable.
Reviewed April 29, 2020
My mattress is one of the best I have ever slept on. I would definitely recommend one to whoever is the market for a new sleeping mattress. I would definitely recommend the pillow top mattress (I have one).
Reviewed April 29, 2020
Tempur-Pedic mattress saved my back and my sister had one for her fibromyalgia then handed it down to me when she purchased a smaller size for herself and this mattress is awesome. I had back problems for few years and they are gone. Most importantly I can roll over at night not being scared of the pain I used to feel each night. Now I sleep great. A blessing. Best mattress ever!!!
Reviewed April 29, 2020
Great for a single no pressure points. Not so good for two as you roll together. It takes a few minutes for it to warm up to your body but then it mold comfortably to it. And it adjusts to your body when you move. It is like sleeping in a cloud.
Reviewed April 28, 2020
I find overall it is one of the best mattress anyone ever can buy. I find that it's well worth the money and it is worth buying, it is well made and it offers the best comfort for sleeping on, I would definitely recommend this to anyone who is willing and looking for a great night's sleep and experience.
Reviewed April 28, 2020
I was very hopeful that this would be a mattress that would be so comfortable that I would ease into sleep every night. While it is a good mattress I cannot say that it "felt" better than others I have had.
Reviewed April 28, 2020
Tempur-Pedic has some really great mattress. I ordered one a few years back and it had some kind of defect. Tempur pedic replaced it right away. Great customer satisfaction. My husband and I had back and neck pain which is why we chose tempur pedic. The first week my husband kept asking if I slept well. We were both amazed at the restful sleep we were getting. We pledge to only buy tempur pedic from now on.
Reviewed April 28, 2020
THE MATTRESS IS VERY COMFORTABLE. It is very thick and heavy and as a result I cannot rotate it. After a length of time it starts to sag if not rotated. In my opinion the mattress is overpriced. I would not repurchase the mattress because of these factors.
Reviewed April 27, 2020
I bought Tempurpedic due to some advertising I saw on TV, but since I bought it, we didn't like it at all. Too hot. Too hard. No handles to grab it. In general the experience was horrible, and I'm still suffering because I have no money to change my bed, so I'm stuck.
Reviewed April 27, 2020
It's a good company with great quality products and great customer service. The prices are reasonable and affordable. If you want a good mattress that performs while you sleep, then get a Tempur-pedic.
Reviewed April 27, 2020
I really like that when my husband moves or get up the mattress doesn't bounce around. One difficulty is trying to sit on the edge of the bed. It is so hard that I have to move more toward the middle when I sit to put on my socks and shoes. My husband feels like there is a ridge in the middle but I don't notice it. The mattress definitely doesn't sag.
Reviewed April 27, 2020
It's the most comfortable mattress I've ever slept on. It caresses you. Best night sleep ever. I would recommend it to everyone. You sink just the right amount into what I would call a cloud. I've never had a better mattress. Very happy.
Reviewed April 26, 2020
I had a horrible with Sleep Experts in Hurst, Texas where I purchased the mattress. It took over a year to get the financing straightened out but the delivery was the worst I’ve ever experienced. I like the mattress except for the heat that comes from it and it’s heaviness.
Reviewed April 26, 2020
I am a pain management physician; I highly recommend Tempur-Pedic Mattress. I have tried out several mattresses and Tempur-Pedic is my personal choice of all mattresses. I have been using a king size pro-health tempur-pedic since 2006. My wife and I both have cervical, thoracic and lumbar pain. We are able to get up in the mornings and work daily at the clinic.
Reviewed April 26, 2020
This mattress is comfortable. It is easy to have delivered. It is easy to get accustomed to. We are very happy with this mattress. The customer service with this company is very good.
Reviewed April 25, 2020
Crazy expensive mattresses. I did a test once, and yes it is thick and cushiony and all that it is cracked up to be... But wow, that price tag!! I'm guessing it's to pay off an aggressive marketing campaign, because everyone knows the name, and people won't know your name unless it's pumped into their eyes, ears, etc, and frequently at that.
Reviewed April 25, 2020
I got this mattress because of my back issues, with two herniated discs on my neck and one on my lower back, and I purchased this mattress about five years ago to help me rest the best way and the mattress still feel like new and my back feels great... Love it...?
Reviewed April 24, 2020
I absolutely LOVE Tempurpedic mattress! They have the firmest mattresses I have ever laid on. The mattress contours with my body. They have a good warranty as well. Quick, prompt customer service. The price was pretty darn good considering how well the product works.
Reviewed April 24, 2020
We. My husband and I love the mattress, it has been the most comfortable mattress we owned. We have the adjustable frame too, so my husband doesn't snore anymore. Although we have not called customer service. So really don't know how that will be but the mattress is great lay on at the end of the day. It is costly but all worth it if you can afford it.
Reviewed April 23, 2020
Very comfortable mattress for some years now and we negotiated a good price when we bought it with free delivery. Bought another brand's pillow-top style more recently for our guest room and my nephew (always ready with a comment :) said he preferred the older Tempur-pedic.
Reviewed April 23, 2020
I own 2 mattresses. After 3 years one of the mattresses was slightly sunken. Tempur-Pedic took away the old mattress and replaced it free of charge. Both of the mattresses provide excellent back support.
Reviewed April 23, 2020
Very few facts offered during sale and no proof it is effective. No long term data on its benefits. Hate the investment value gab as excuse for outrageous profit margin. Extremely uncomfortable. Beware the meaning of the extra add ons offered to make it easier to get off the bed. It means you are sinking in and it should weaken your muscles in the long term. Returned mine.
Reviewed April 23, 2020
With chronic back issues, this was the only mattress to help! We had purchased bed after bed until finding this 6 years ago! What a life (or sleep!) saver!! I suffered so long needlessly. I’m really thankful to have found this bed.
Reviewed April 20, 2020
I bought a $3000 Tempur-Pedic mattress thinking it wold be a good bed for my back. I was greatly mistaken. After 2 days of sleeping on the mattress my back is in severe pain. Last week I woke up with sciatica and every morning when I get out of bed it feels like a horse trampled on both of my hip bones. This tempur-pedic mattress is literally a nightmare for my back.
Reviewed March 5, 2020
My family love the brand. Finally I decided to get the mattress even it’s expensive and I’m going need to pay it for couple year. After getting the mattress I call the lady who sell me the mattress and tell her this is different than the one we choose. Is hard. My body is hurt. She told me, "Oh you need to wait to break it." So I trust her and keep it and call again. She said minimum I need to sleep on it for 90 day to break and I can return it. After 90 day well it already more than 90 day, so I can’t do anything. I been telling her that I want to return it again and again.
Calling customer service no help. They blaming store. Calling the store. They won’t let me speak to manager. Never get back to me, so I purchased this mattress on November 2018. From December 2018 until today no solution, no help. They don’t even care that the mattress is hurting me. I can’t even sleep on the mattress that I’m still paying for, and the customer lady saying, "Well okay if you can get statements from a doctor that the mattress make you sick we will refund you for full." I said okay because doctor always said, "change your mattress," and they need a letter confirming from a doctor that state Tempur-Pedic make my back hurt. How can a doctor write their name? They know I won’t be able to get tempur-pedic name on the doctor note.
When I state that I see all bad reviews with same problem they said that is a fake review. I can make sure that I have a receipt. I have email to them and also I have proof that my back mess up since I sleep on the mattress. When I sleep on other bed is getting better. Just be careful. I know they have a good product just bad customer service that doesn’t even care. Only care about sale and commissions. It is sad. I believe when they saying that this mattress is good and the best, But for people who want to buy this make sure you know the risk, and if you complaints and ask for refund please have proof email or record the phone. Other than that, you just keep paying for something that hurting you.
Reviewed Jan. 20, 2020
I bought from the Swindon outlet (both bed and mattress). The slatted section of the bed has broken twice within a year of ownership, and repairs (in my experience) take at a minimum 1 month. The broken slatted section has caused a severe dip in the middle of the bid, which has led to my partner and I sleeping at the opposite end of the bed in order to ease the back pain caused by the large dip. When on a functioning bed, the mattress is comfortable, but the products are unreliable and I simply cannot recommend their products to anyone. Please avoid this brand and shop elsewhere.
Reviewed Jan. 13, 2020
Replacement mattress did not meet the standard of the original. We purchased the Sweet Sleeper and were pleased with it. After 8 years the sides started to collapse. It was replaced under warranty with a Sayer Prosense. However, the Sayer Prosense has motion transfer. When one person moves the movement transfer across to the other side. This prohibits an uninterrupted sleep. The Sweet Sleeper had zero motion transfer which is why we purchased it. You literally could not detect the other person in the bed. We were told by Bill ** that the replacement mattress is equivalent in quality to the Sweet Sleeper. It is not. It is deficient in a critical aspect. Motion transfer is one quality mattress companies highlight. Obviously this is an important aspect of a good night's sleep. We are asking for an equivalent replacement like the warranty says. We will replace your mattress in full.
Reviewed Jan. 10, 2020
I purchased two pillow in November 2019. Their website advertises 90 day trial, so I took a risk to purchase online. Unfortunately the 90 day trial applies only on mattress, you need to go read a fine print to find out that there no returns even though the pillows are not comfortable. Very disappointed.
Reviewed Dec. 24, 2019
Memory Foam - Warranty vs. "A normal increase in softness". I wish they advised us about this warranty statement before we purchased. This statement basically is the hidden "catch" when you buy. Our mattress (we bought the firm one, and we loved it), in a little over a year has produce a squishy soft sink hole, on both sides, where our body core rests. The "catch", after you get off the bed, the "memory foam" remembers to be flat, no warranty claim. So how many years do I have to wait to produce a 3/4" depression which would be honored? So memory foam, or its versions, is a great product to produce revenue without any hassles.