Tempur-Pedic Reviews

I purchased a Tempur-Pedic mattress about five years ago. As of today is badly sagging in two different spots. One is so bad you physically feel the springs below it the foam is completely failing. Supposedly this mattress has a ten year warranty so I got into contact with the exchange department and sent in my claim. It was instantly denied apparently because there is a stain from a spilled drink on the corner of the bed. Despite this stain being nowhere near the sagging parts and having no damage at all because of the spills they instantly denied my claim. Then they justified it saying the bed was clearly "physically abused" and "improperly stored" a couple of made up assumptions they just threw in there.

This company is a bunch of liars looking to screw the consumer and no honor a warranty. They simply suck. The mattress memory foam sags after several years. I provided all of the information to them but they have indicated that they will not honor my warranty because I didn't purchase a mattress protector which was not a requirement nor is written anywhere in my warranty. They simply are looking to screw the consumer.

The customer service and repair of their adjustable bed was a nightmare - long hold times, not being able to fix it the first time, reps are not empowered. Disappointing. I did like their product, but won't buy it again for the above reason.

Sad to tell you - if you are thinking of buying a Tempur-pedic because you heard it is the "top of the line"... You've been misinformed - the only thing "top of the line" about them anymore is the price!! We bought their mattress when the company was small - cared about its customers - also when they had no competition. Unfortunately, our 1st mattress did have to be replaced due to serious sagging issues. Even though that was an ordeal, the lady was great to deal with, she even verified that we would have a new warranty starting with the new replacement mattress.

This is my second Tempur-Pedic. My first one has never given us any issues. This one has broken down and become basically unusable. It has a big hump in the middle and dips on each side. We have submitted multiple photos including photos with a measuring tape and they refuse to honor their warranty. There are no stains and the bed has always had a protector. I have taken photos both with and without the quilted top. Buyer beware!! THERE IS NO WARRANTY even though they claim to provide one.

I purchased my mattress in 2013 and for the first five years it held up pretty well but after a while I started having a lot of back pains, but I just continually tend to ignored it. When finally I couldn’t take it anymore. I come to find out it was because of the mattress was sagging so bad. It became a daily routine for me constantly having to add air into it. I contacted the warranty department and complied and sent all the pictures they asked above and beyond but no matter how many times I sent pictures and their request there was always some form of an excuse. I have a 10 year warranty on it which I paid for. I feel like they’re trying to get me to the point where I’ll just give up so they don’t have to replacing the mattress, which isn’t fair. They should stand by their product! Well I’m not giving up. I really hope somebody reads this from their Corporate office and does something about it. My contact info is: **.

After purchasing a Tempur-pedic mattress and box for two thousand dollars from an authorized dealer, with a 10 year Warranty from the manufacturer they did not stand by the warranty. When the foam sank!!

I’m a chiropractor, so after many patients asking if I could recommend the Tempurpedic, I bought one of these overpriced mattresses. The mattress killed our backs, it collapses underneath you. Forget about having sex on the bed or having any comfortable sleep. The bed quickly sagged and when calling the company to complain we were advised to let the bed set to our bodies over the next few months. Conveniently for scam company Tempurpedic, this time they told us to wait took us out of the 3 month return period.

We purchased our mattress a few years back and they guaranteed a 10 year warranty on it. Couple years passed and the mattress got softer and softer until we were sinking in it and could barely move. We had the receipts, all paperwork, etc and filed the claim with all paperwork included. We got a message back that it had a mattress protector on it and would have to take it off and resubmit all paperwork. That was done. Their claim department told us 5-10 days to receive a response. We have emailed twice since then with again no response.

My now husband purchased a queen-sized Rhapsody in 2013. The mattress slowly developed a significant “crater like” sag from neck to knees on one side that eliminates all support. I have suffered poor sleep quality and neck and back pain since sleeping on it a few months since getting married and moving in. The company gave us a huge runaround, asking for specific photos that can’t possibly show the problem. They don’t want to see photos on an actual person lying on the bed. Our request to honor the warranty was escalated several times, culminating in a call from a company rep and she once again refused to do anything more and declined honoring their warranty. I recommend staying away from purchasing a mattress from Tempur-Pedic, and to spend your money a better quality mattress that will hold up and has a reputation for upholding their warranty.

I received Tempurpedic LuxBreeze mattress today and immediately tried to go on the recommended web page given in order to register it. The web address was not found, so I called the customer service number. After verifying my purchase information, I was told I needed to give them the serial number to activate the warranty. I was told this was not on any paperwork I had received, but that I would have to lift up and search for it underneath the mattress. As a 70 year old woman, this is not possible. So I was told I should call someone to help me lift it! Therefore I was told my mattress could not be registered. For the cost of the mattress and the long wait for delivery, I certainly expected better customer service and a warranty as promised.

Ordered this bed on July 15. Estimated ship date was Aug 1. Never heard anything. Called Tempurpedic, waited 45 min to talk with someone, find out it’s not shipping for another month. A month passed, still nothing from tempurpedic. I call and wait 50 min to talk with someone. They say it should ship soon. Finally I get an email at the end of August that it has shipped and once it arrives at the local company that is delivering it that I’ll get a call to schedule. It gets delivered to the company and nobody calls for over a week. At this point I have payments due on the bed. I call tempurpedic, wait 50 min to talk to someone. They try to contact the local delivery company but can’t and give us their direct line. The next day we are able to get the local delivery company on the phone. They can’t find the mattress. We call tempurpedic and they say they are going to figure it out and get back to me.

Memory foam is not a natural product, in fact it's a cheapest material in the industry because it can easily be made from chemicals. It's unfortunate that we paid 4000$ for mattress and it's hot like a hell. When we reached out to Tempur Pedic they explained that warranty does not cover comfort preference, which is basically telling you ** off. I will never again buy products of this company. Please invest in GOLTS and GOTS certified natural mattresses and Tempur Pedic is not one of them. All materials are made from junk like fiberglass, memory foam and they way they process the cleaning of materials are just horrible, please do your research.

My daughter has a Tempur-pedic pillow that is great so I decided to purchase 2 of them thinking they would be the same "CLOUD" firmness. I received them and had not removed them from packaging. Called to return and they refuse to take returns on pillows unless defective. I will Never Ever purchase a Tempur-pedic product as long as I live! Too many better products out there to put up with "The Crappiest Customer Service On The Planet"!

The mattress is exactly what I wanted and expected. It has been a blessing for my lower back issues. I would highly recommend it to anyone who likes a firm mattress. On top of an adjustable base the mattress can't be beat.

Great mattress, I even got the adjustable frame. Keeps you cool and don't forget the cover to protect it keeps warranty intact. Overall good product. Would purchase again. Service was great. Came out when they said they would.

The representative answered all of my questions on the phone concerning price availability and financing options. I would definitely recommend anybody interested in a new mattress to consider Tempur-Pedic.

Mattress was exceptional! Firm and soft at the same. It's hard to explain but I thoroughly enjoyed it. I would recommend this mattress to everyone! I received it on a Friday and practically lived in bed the whole weekend! Lol!

The price differential is within my budget compared to the higher end brands. It is a more standardized mattress and frame. I can settle with this brand cause it gets the job done. I hoped in my lifetime that I once own a very unique quality mattress. We can only pray.

I feel relieved and strong enough to do everything and do my daily chores. I would recommend this mattress especially if you have back problems. The sleeping so comfortable that you sleep thru the night. The price can be reasonable.

My Tempur-Pedic mattress gives me the best sleep I ever had outside of the full-flotation waterbed I slept in for over 20 years. It's soft, yet firm enough to support my back. Some folks don't like the original mattress because they say it is too hot for them, but since I'm easily chilled, even in summer, I'm perfectly fine with it. For the 'it's too hot folks', Tempur-Pedic has designed a mattress with a material they say alleviates that issue. Give 'em try. You'll like them!

The Temper-Pedic is a great mattress. The gold standard for foam style firm mattresses. It has evolved from our first purchase over a decade ago. However, it now has multiple competitors, making pricing extreme.

Whenever I travel I come to miss my Tempur-Pedic mattress more and more. It's supportive and comfortable and has lasted a good many years. Because it's one side up it's not possible to properly rotate it so I expect that will shorten its expected life.

I've had my Tempur-Pedic for about one year and am as pleased today as the first night I slept on it. I purchased the soft version which still has great support without feeling too soft. It's an investment in your health and rest that is well worth the money.

About 3 years ago my husband and I began thinking, perhaps we needed a new mattress. The hotel beds began to feel better than our bed at home and we were sleeping on a Tempurpedic (15 years old then) at home! Aches and pains of the mornings! Goldilocks went bed shopping 6 weeks ago. Trying to be budget conscious, tried a Casper Hybrid, sent it back; next a Nectar, sent it back. Forgot the budget, went to the Tempurpedic store. Husband fell asleep & snored on the showroom model New Tempurpedic Adapt after 18 years and no more aches and pains—guess it’s true, you get what you pay for.

I was very interested in a new mattress and this did the trick. I get a very good night sleep without help from over the counter medication for the first time in my life. I have even turn several friends on to the mattress and all love it.

I purchased two sets of Egyptian cotton sheet sets to open after I moved. When I did unpack the sheet sets, I found that they were the wrong size. I contacted Tempur-pedic and their Customer Service Department said that they do not accept returns or exchanges on bedding products--even though the product was in unopened packages. This is very poor customer service--and Tempur-pedic lost a customer.

First off -- growing up I simply had a bed. Nothing special - no thought given to whether it was soft or hard or anything other than it was a twin size. Fast forward to age twenty and I purchased a pillow top mattress. Thought it was the best thing ever! Til now - Since purchasing my Tempur-Pedic I'm now a spoiled girl! Best sleep I've ever gotten and so it goes without saying that my next mattress will also be a Tempur-Pedic -- more money but worth it!!

So far we have had our best sleep, my girlfriend & I both suffer from lower back & knee pain. We decided to invest in a Tempur-Pedic. Of course we had to finance it since it was initially out of our range. But you know what? We did it! We play with the settings to our desired setting which so far has been a gods send. Love it. I recommend the investment on your overall health is an understatement..

I am livid. This is our 2nd Tempur-Pedic that has SAGGED and caused back and knee issues within 2 years of purchase! Our 1st mattress (Q. Cloud, $2500) gave out after 3 years, so we opted for the more expensive/firmer breeze (K. $5000). We are still paying it off (!), and can’t sleep on it. After an hour, the entire middle just sags like I’m sleeping on a piece of wet bread. I have had ongoing knee and back issues since this purchase...but wanted desperately to think it was anything OTHER than the 5K bed!! Seriously SO AGGRAVATING. After being vaccinated and traveling again, we are on relatives’ beds etc. & the difference is mind-blowing. The worst is, I know we are hosed on the warranty because the archaic stick measure simply doesn’t work with memory foam. And, to pursue it would just add insult to injury.

Their customer service is terrible. No matter what happens they will not honor their warranty. You will get bounced around from person to person and they all have an excuse to never honor the warranty. They obviously sell their products with the intention to not honor their warranty. Total scam.

Awful, period! The Tempur-Pedic pillow was supposed to be a cooling pillow, but it does not cool. Tempur-Pedic won't do returns or exchanges, so you're basically screwed. I'll never buy from them again.

This mattress failed after 4 years by either materials/craftmanship or both. This mattress was a replacement selected by Tempur-Pedic. Tempur-Pedic was contacted and sent their independent inspector who confirmed the failure. The mattress was advertised in print and verbally by a customer service representative that offered a 10 year warranty, now Tempur-Pedic is back dating their warranty to the initial failed mattress. This was never discussed or included in the replacement paperwork I received. No matter how one looks at this, the mattress failed in its 4th year and that should be a concern to Tempur-Pedic, but it is not. I would not consider Tempur-Pedic, especially with all the foam mattresses available.

I ordered a high dollar mattress on 1/21/2021. We received the mattress on 2/2/2021. By 2/9/2021 we knew there was absolutely no way we would be able to keep this mattress. We ordered the extra soft plush. This thing was like sleeping on a concrete floor. When we woke our whole body just ache. We waited the full 30 days before asking for a refund per their policy. In the meantime we sleep upstairs in the extra bedroom. When the time came we called to request a refund. Staying on hold for 1 hour and 37 minutes to finally getting a rep to begin the refund process. It took her 30 minutes to get this complete. I was told we would be contacted with 48 hours for a pickup time. A week later no contact so I emailed because I was not waiting on hold another hour and 30 minutes.

We purchased a Tempur-Pedic Cloud Supreme Breeze Mattress 5 years ago from Sleep Country. It came with a 10 year warranty and it was not cheap.... The top foam portion of the mattress literally disintegrated and we started sinking into the mattress. We reached out to Sleep Country to ask about the warranty process. We had to go online and input all kinds of information and upload pictures. After going through this extremely painful online warranty process, we have been told that Tempur-pedic is not going to replace anything under warranty because there is a stain on the mattress pad. They basically accused us of lying, telling us that we must have spilled something on the mattress and that is why our warranty is void.

I ordered this product on February 05, 2021 and now it's March 15th. I have called over 4 times now trying to figure out what's going on my with mattress. I ordered the smart base + cool breeze mattress. The communication between delivery team and Tempur Pedic is super bad. My base has not been shipped yet but they are trying to deliver my mattress. Fyi calls are about an hour wait times.

I purchased a mattress topper during the holidays at half off. The mattress topper which was normally 600 was on sale for 300 for a king. It arrived frozen and wouldn't even open up. I called customer service who said to give it a day to defrost and it should be ok. It did defrost. However within a week of trying to sleep on it my husband and I were in pain, his hip and my back. I called customer service and they assured me I'd hear from the pick up company in 7-10 business days and once it was picked up they would refund the total purchase price.

Bought bed and 2 pillows the same. Once received one of the pillows is completely flat when used. Multiple times calling and explaining it’s brand new. Each time I get an email denying claim. Now what?

I am very disappointed at this company. We decided to get a mattress topper (not a cheap one at that). We were very excited to receive it, but went all downhill from there. We received the wrong item. I ordered a king size but received a queen. Huge difference in size and price obviously. I tried chatting with customer service, no help whatsoever. They just said I had to call, but the machine automatically warned about a 90 minute wait.

I’m really sorry we bought our Tempur-Pedic mattress 2 years ago. The mattress has to be turned every couple of months to prevent sagging and is not very comfortable any more. The gel top is freezing during the winter and makes for a very uncomfortable night’s sleep. After finally getting warm, the gel then retains your body heat to the point that is unbearable. I was told by the salesperson that the gel would help one stay comfortably cool all night and that is certainly not the case. This was a very expensive purchase, and one I wish I never made. Do NOT recommend!

After a lot of research we decided to purchase this mattress. I felt confident in the brand and refund policy if we were not satisfied. We purchased in July. Received in August and called to return the mattress the first week of October under the money back refund policy. It took them several weeks to pick it up and came a day ahead of schedule w/out notifying us until they showed up at our door. I waited a few days and called to inquire about the refund and was told the mattress had not shown up in the system yet and that can take up to a week to do. After two weeks, I was told the same thing. I started to get nervous at that point and I was right to do so.

Spent almost $8,000 on a bed system. Yeah warranty is great. 10 years but trying to get anybody to answer their phone I spent an hour-and-a-half on hold waiting for somebody to pick up. The second time I called a different number 45 minutes on hold. No one to pick up. I called sales. Oh they have call back waiting. Spoke to the salesperson and she says, "Well what do you want me to do?" I said, "I'd like to have somebody call me back."

I ordered the Cool Breeze pillows, which were advertised as being medium-soft firmness. On arrival it was clear they there were already too firm but I gave it a try anyway. The pillow barely had any give when I laid my head down. I woke up with a stiff neck because of the lack of compression. I called customer service and learned that Tempur-Pedic’s satisfaction guarantee only applies to their mattresses. Their reasoning was that pillows are somehow more “personal” than mattresses so they won’t accept returns or exchanges. Most smaller companies allow you to donate your items if unsatisfied and they’ll give a refund. But apparently one of the largest mattress companies isn’t able to do the same.

Tempur-Pedic is not honoring their return policy. I called tempur-pedic on Nov. 14th to return the mattress I purchased. I was within my sleep-trial window and the mattress was/is not working for us. I received an email confirmation stating the return would happen within 1-2 weeks and that someone would call to arrange the pick up. It's now been 5 weeks and no one has contacted me to complete the pick up of the mattress. I called Tempur-pedic, several times, to follow up and was told to contact NVC logistics (shipping co) directly to arrange the pick up.

I bought a neck pillow and mattress topper from Tempur-Pedic. It just wasn’t for me. Matter of fact the mattress topper and neck pillow caused more damage in my back. I reached out to the company about returning my mattress topper and pillow. Basically they wouldn’t take anything back because they did a courtesy return in the beginning because I ordered the wrong pillow. They only do courtesy returns once per household. I feel as though if the customer is dissatisfied with product especially within the 30-90 day window that was given they should receive a refund. This cost too much money. Know what you’re getting yourself into when you choose Tempur-Pedic.

I hope my experience will warn others.. I ordered the ProAdapt Hybrid Medium mattress online. Delivery was great, mattress was comfortable. However, when it was removed from the packaging, a strong chemical smell emerged and filled up my entire apartment. I also started having a metallic taste in my mouth from it. The first night, I had the mattress in my bedroom on a frame, and I did not sleep on it. But, I woke throughout the night with a chronic bronchial asthma-type cough. I coughed all during the next day, and the days after. I removed it from my bedroom and put it in the living room on its side with the windows open to try and help the off-gassing. However, the horrible smell never went away. The off-gassing and odor continued for 2 MONTHS... During this time, I was never able to even sleep on the mattress!

Purchased a ProBreeze because of all the hype, cooler bed, firm support, company history, I mean it's a "Tempur-Pedic". The first month I think it lived up to its name. After that the top foam layer in the mid section got too soft and started sagging. Memory foam remembers where it's supposed to be so you cannot tell it's sagging, good luck with the warranty at that point. But once you're on it for a couple of minutes, maybe 10 or so, the midsection gives way and your body is in a very awkward position. Pain is relative, waking up every hour or so to readjust, side sleeper or stomach sleepers beware. Back sleepers might be ok.. We purchased through Sleep Country which were fabulous on their Sleep Guarantee and allowed us to exchange it for another product. Can't say enough about their help on this, they were great. As for the bed itself, for the price it's one of the worse beds we have slept on.

Although we were very happy after purchase of a Tempur mattress, after a bit more than 2 yrs we started to notice mattress vent, along with pain in our backs. We remembered the sales speech of 10yrs of warranty which it was the last push for leaning to decide to go on with it vs a lower price and shorter life cycle. We were very frustrated after elevating our claim to Tempur warranty department saying "Unfortunately, we must decline the request as the documentation and pictures provided do not fall within the guidelines of warranty coverage. The underlined bullet below explains the reason for the denial of your claim."

My wife and I purchased a Tempur Pedic mattress 8 years ago. We purchased the medium firm mattress. Note that we paid close to $3000.00 for it. What a mistake, never again. At first we were fine with it but after a few years we noticed that it sinned more and more. Now we wake up with body pain since it has no support what so ever. This company deserves to be sued for misleading its clients.

I am writing this review about the causes of my lower back pain caused by excessive sagging and the denied warranty mattress claim which was submitted in early October 2020. I find this unscientific, more than 10 years old unproven method and reasoning for denying my warranty claim completely unacceptable since I am the one suffering daily every morning every time I sleep in my bed waking up with lower back pain. To prove my point, when I sleep in my living room Sofa I do not wake up with lower back pain, the same is true when I sleep on the edge of the bed rather in middle or center. I have also had the opportunity to review many similar denied claims on Google website reviews including formal complaint which have been filed and registered with Better Business Bureau.

We purchased this mattress and box set for my daughter for a gift following graduation from nursing school. We have one at home and thought the support would be helpful. So far they have wasted over 8 hours of our time including setting up a delivery that hasn’t taken place. The customer service agents are clueless and can’t straighten anything out and put you on hold while they do paperwork they could complete after they hang up. They have supposedly passed my issue to an “executive” who has not managed to call in a week's time. So much for white glove delivery. It has been almost a month since ordering and I have no mattress and no idea when one will be delivered. Wish I had ordered something else with someone else.

We used to be fans of Tempur Pedic, before we needed to claim warranty on our mattress. They do not want to exchange you the mattress and when they do, and if they exchange they will give you a used one and ask you to pay $300 for shipping. We escalated it all the way to executive level. It is even worse. Some customer Support Samantha J. was so rude with us, and doesn't care about your satisfaction or health. Her goal was for us to give up, not to help us. She agreed to change the used mattress that they supplied us, which is not even equal to what we initially purchased, if we wave the insurance! What does it say about their product? That it is a cheap product sold for a lot of money. Now we sleep on the used mattress which creates pain in our backs.

Loved it for first two years. And I felt confident with the ten year, no sag guarantee. Here's the real story: no, the mattress won't "sag" if measured with a yardstick across the top (as the warranty stipulates). BUT the area of the mattress most relied upon DOES lose support within 2-3 years. No, it won't "sag" below the surface, but if the slightest weigh is applied (anything heavier than a small kitten) the support disappears. That's the con of these guarantees, you have now been educated.

I spoke with the Staff of Tempur-Pedic regarding the warranty. The First Staff member (Mr. **) hung-up and did not call me back even when I had provided her with my call back telephone number. The Second Staff member (Mr. **), in my opinion was not reassuring about the outcomes of the Warranty process outcomes. I have had this mattress for less than a year which has a warranty of 10 years, the company is not able to keep its promise even at less than 1 year of purchase. From my interaction with the company so far it is evident that the warranty is misleading and unreliable. I would recommend people to think about purchasing this product before putting in money into it. I do not find it to be a reliable company through my experience with them so far.

I purchased a Tempurpedic in 2010 and it was firm, like a brick. Ten years later it was still like a brick. I have a bad back and at the time thought I needed a softer bed as the solution. Worst decision of my life because I repurchased a new and so called improved in the firmest I couldn’t buy and it is soft and squishy. The quality is not the same and I suspect it’s because they sold their company and can be found at every low end mattress store. I spent $3000 on a crappy bed. This company has lost their integrity.

I purchased a mattress from Tempur Pedic online thru their website during their 4th of July sales event. Their website stated that they have a "90 day Try Out" if you are unsatisfied with your mattress, they will refund or exchange it, therefore I felt confident buying a mattress online without testing it since I would not be stuck with such a large investment if I was unhappy with it. After the first few nights, I thought the mattress was too firm for me, so I called and asked to have the same mattress exchanged for the soft version since I purchased the firm version. I was told at that point that they could not honor their guarantee due to COVID 19 restrictions. After many unsuccessful calls to resolve this issue, I finally just purchased a second mattress in the soft version and I was told in the future when the COVID restrictions were lifted, they would pick up the original mattress and then at that time, refund my money for the first mattress.

We purchased a double mattress set forming a king sized bed. After 2 years we noticed my wife and I were both experiencing each mattress with a depression. So, we were either sleeping in a depression or could lay on a high side of the mattress and a slight angle. For the money we paid for this stuff, I'd say it is a ripoff. My wife has developed painful spinal problems that we are suspicious of at least some contributing aspects because of these mattresses. After reading other reviews about people's difficulties getting Tempurpedic to stand up for their products, we are now just looking for another new mattress. And will never recommend Tempurpedic as a mattress choice.

I really do like this product. TP sells, but financing with Syn. Bank too much for interest for, something paid off in less than 12 months. But, this price on this product is worth it, very comfortable. Just believe that if item paid off in 180 days should be interest free. Tempur-Pedic is a good product.

We have had Tempur-Pedic for 15 years. Love it. But difficult to move. Very heavy. Husband would like one of the newer cooler versions. I like it so much I don't want to get out of bed.

This is the best mattress I have ever owned and will definitely only buy this brand from now on. It’s both the perfect amount of support and softness. It will last such a very long time it is more than worth the purchase price. There was a slight issue with my first mattress and the company replaced it quickly, conveniently, no questions asked.

Love my mattress, sheets but wish they would come in more colors. Love the massage and love the option that lifts when I choose to. The option to massage both top and bottom or just top or just bottom is great. Also like that it is cool to sleep on but not that cold.

I purchased our tropic breeze for 3k, a lot to pay for in a mattress. We looked at a great deal of companies and just didn't want to purchase again in the coming years. It had a 10 yr warranty which was exceptional for our needs. As it turns out the stitching came on the top cover started coming loose within 12 months. It was replaced within a week and we were very pleased. This is a mattress we intend on using for many years and now have peace of mind that if it fails we will get it replaced.

My husband and I have had our Split King for just over a year. Beyond disappointed???? The mattresses both move to the outside leaving a large gap between them. You cannot snuggle! The mattress at the store was comfortable. This one sucks.

Nice mattress but like most of these highly advertised mattresses, they are outrageously overpriced. It was great for the 1st few years but eventually we had to add a memory foam topper because their memory foam began to forget (became less comfortable). Also seemed to hold heat more than when it was new. I probably would not buy another unless the price drops by 1/2. It would actually be much cheaper to just buy a good traditional mattress every 3 years.

I've had this bed for over 10 years. It is the most comfortable bed I've ever had. Both my husband and I love it! When we went shopping it was hard to find a bed that we both wanted - everything was either too hard for him or too soft for me. But when we found our Tempur-Pedic we both loved it! Never had any problems.

This mattress lived up to its advertisement. It's soft without being too soft and I feel like it conforms nicely to my body. The only downside is I wish I had waited and bought one that keeps me cooler.

We paid almost 5k for a king Luxe Cloud mattress and base. It was great at first but now, 7 years in it has broken down to the point where we need a new mattress, They will not do anything to fix this. It has a 25 year warranty.. We have to get a new mattress.. So disgusted with this company..

I purchased this Tempurpedic so many years ago, I cannot remember. It is a California King and to this day, is absolutely like the first day it arrived. I have not had a bad sleep since the day I purchased it.

Tempur-Pedic is a very comfortable mattress. Pricing was reasonable. No lumpy springs. The company we purchased from was very helpful when we were shopping for our new mattress.

My initially arrange delivery was terrible as the provider lied to me and never delivered. Second delivery was fine but base was damaged. Third delivery was fine and on time. Tempur Pedic offered to provide a $500,00 credit for all the difficulty. That hardly covered all the time i invested but it didn't matter as I never got the $500.00. Called their customer service and was told that customer service would send an email to corporate people in Lexington. This was not how they do business and the $500.00 would be taken care off immediately.

The first time we had our mattress replaced under warranty we chose the same mattress. When this mattress failed after 6 months we requested a Luxe Breeze Mattress which sells in Living Spaces for $4,899 before a $500 discount - They offered us $3,699 credit for our existing mattress and said the new mattress would be $5,399! $1,700 more! We have been Tempurpedic Customers for over 20 years and the quality and customer service have deteriorated horribly.

I purchase a Tempur-Pedic bed 5 years ago and now it is causing me to have neck spasms. I am currently seeing a chiropractor and I realize that it’s my mattress that’s causing the spasms because it is so uncomfortable now from wear and sagging! I contact the warranty department and was told 3X that I needed to send pictures of my mattress. Each time that I spoke to someone I was told something different and claimed that They didn’t receive the pictures of the broom and the quarter. The last person said the pictures weren’t there but changed after I challenged the fact that I have sent the pictures 3X then he claimed he saw the picture and that I have to turn the broom horizontally instead of vertically and that the picture of the top of the bed isn’t attached! I was not contacted stating anything to these facts and from June to July I have not heard anything from Tempur-Pedic.

If you are planning on spending big bucks on a Tempur-Pedic mattress they have about a 10 year life. Ours came with a 15 year warranty, and it started sagging in the center of both sides after about 9 years. My wife is not a big person and her side sags as bad as mine. I am 6'1" and weigh 225. It has continued to sag and has about a 3-4" sag on both sides. I am sure they would prorate the remaining 2-3 years off of new retail, but that is not adequate for a mattress we paid $3,500 for in 2007.

This bed is comfortable, but certainly not THAT comfortable for the price tag. My biggest issue is that it does nothing to make you feel cool. I even have a mattress topper (Vertex 6.0) with even more cooling technology and I feel nothing. In fact, I still sweat in bed. I had high hopes for this mattress, but it was a poor purchase by me. I have had this mattress for 1 year now and I will say it still maintains its shape thus far.

I made the mistake of buying my mattress, closeout with no returns. But the reviews were stellar, and as a frequent traveler I have never really had issues with mattresses. This mattress is labeled as soft/medium but it is truly hard as a rock. I have started taking melatonin so I can fall asleep. It has no sink, and as a side sleeper the only way I can fall asleep is with the melatonin and on my stomach-it is destroying me neck. Most the day I feel sore like I had a workout, but it is from sleeping on this stiff board. The only good thing is that is does stay cool. Oh-their suggestion was to sleep in a bedroom that is 75 degrees! Hello I bought the cool mattress because I am a sweaty sleeper as is. By the way, turning the heat up didn't help.

I got this Tempur-Pedic Mattress in the winter. It felt firm enough for me. However, in the spring/summer the foam became so soft that only my hips would sink deep into the mattress. I then developed sciatica and other hip and lower spinal issues. I was in constant severe pain. My back only got better when I switched to a spring mattress. I lost $3000 because tempurpedic refused to take it back or exchange it for me.

Is a great mattress. It feels good when you lay on it helps my back but l need a Sleep Number bed that has heat. Please send me that bed. What I say lay in my bed You will feel like a new person with wings on. The best bed. You’ll like it.

The Tempur-Pedic adjustable bed may be expensive but well worth it. I can adjust it to my comfort level. I never have pressure points or aches in the morning. We purchased it during a promotion. The financing was zero interest over 4 years. They delivered and set it up along with instructions. We have now paid it off and never had any problem with the finance people. Even though we have had it for 4 years it is as if it's brand new. I am a large lady and it is not breaking down under my weight. I love our bed?

Tempur-Pedic is, hands down, the best mattress company we have ever done business with. The entire experience, from our initial inquiries during the shopping and comparing phase, all the way through to the delivery and set up, has been fantastic. The associates at Tempur-Pedic absolutely mean it when they say they are invested in your experience with them, taking the time to make sure we were completely comfortable with every decision we made. We are looking forward to dealing with them again when it's time to furnish our guest house, and we highly recommend Tempur-Pedic, with full confidence, to anyone who is in the market for a new, high quality mattress from a reputable company.

Very expensive split King with lots of bells and whistles. The adjustable head and feet functions very well and as a Godsend for recuperating from surgeries both husband wife. We can independently control each side of the bed and it is very comfortable providing a good nights rest for the entire family (our 2 Welsh Terriers just love the comfort). Very sturdy framing albeit very heavy to move. Now we are retired on fixed income and hope it will last the rest of our lives. Have had for at least 8 years with no issues. The massage built in is also a nice perk!!

Tempurpedic Cool Breeze queen. Owned three years now. Slept good till now. Bed sags! Rotate as warranty states, still major sag. Liked very much in the beginning however, a lot of money upfront! Sleeping on a 90 day warranty does not do justice. Loved the bed first year and then, until my third year. Expected for the $000 I paid out to last much longer before issues began. I thought I was buying the top of the line. Today, I hug the sides!

I bought the Tempur-Pedic deluxe base and mattress approx 3 years ago from a local mattress store. The adjustable base with massage is excellent and works very well however this review is for the mattress. I really wanted this mattress to help me, truly I did but the pain that I have is terrible! I am a healthcare professional and sleep is vital for functioning at your highest level. This truly did not work for me and I now have to purchase another mattress after only three years. It is very disappointing this mattress has a long warranty so I am hopeful that Tempur-Pedic will refund at least a portion of my money.

Although I do like my Tempur Pedic mattress, I think I will be checking out the Casper or Purple mattress next. MY TP is a little warm for me even though we have the breeze one. Overall I do like it.

Perfect all around sleep, wake with no stiffness, soreness or pain which is a deal maker for me. Perfect level of firmness. Not disturbed when significant other rolls over or repositions. Not too hot in summer months and not too cold in winter months due to silk/wool sides.

I was Shown a variety of choices. Having many options & website easy to navigate made an enjoyable Shopping experience. They also had a Quiz to take to determine a good match for My desired comfort. The Mattresses are kind of expensive for My budget, but It will last Me the rest of My Life. Can't put a Price tag on a Great night's sleep???.

I love that my mattress allows me to sleep better. I like being able for it to let me sit up for reading or I can raise my legs. It is very heavy, so doesn't slide around as other mattresses sometimes do. Any guests who have slept on it have remarked that they really like it.

I have a degenerative lumbar disease and with my Tempur-Pedic I’m able to get a good night's sleep! It’s a great mattress for my personal requirement. Enough said! Nothing more for me to say. Enough of this.

We purchased the Luxebreeze Firm and it is very firm. We wanted something cooling and while it is cooler than other mattresses you can’t use a mattress protector with it because you lose the cooling. I sleep cooler on it but it still gets warm. The mattress is really expensive but after trying 4 other mail order mattresses we went with this one. On a scale of 1-5 I give it a 3.

I love my king size memory foam mattress! I've had it for 5 years and it is still as comfortable as the first year of purchase. I also have two twin xl Stearns and Foster mattresses that were made at the same factory in Brenham, TX and they are very comfortable as well.

I love my bed. I can honestly say that every morning it's a struggle getting out of that bed. However, I'm certainly lucky that when I'm off work I get to jump back into that real life cloud of a bed.

We purchased our Tempur-Pedic Cloud Prima mattress 3/18. Our mattress dips on both sides WHEN someone lies down on it. When no one is in the bed, there is no dip. It's so bad my husband has to get out of bed, turn around and get back into bed in order to turn over. But, this doesn't meet the dishonest company's warranty. The memory foam doesn't sag when no one's on the bed. My husband and I are attempting to work with the company, but when we take pictures, etc., we're well aware we're among the multitudes of others with the exact same problem. I think Better Business Bureau needs to investigate!

Love the mattress for its good support cooling system that provides comfort. Mattress system was somewhat expensive compared to comparable brands. The ten year warranty is adequate. The mattress provides even distribution of weight for comfort and support for the entire body. Overall, this is a decent mattress.

It is great. It is comfortable. Takes away back pain. I sleep better and wake up refreshed. I sleep with less tossing and turning and I recommend this to everyone. I am a satisfied customer and recommend it to everyone.

We purchased this Tempur-Pedic mattress about 10 years ago and it looks like new today. There is no sagging like you get in a typical mattress and the firmness is great if you have a bad back. This was ordered directly from the Tempurpedic website, and it was delivered into our bedroom, which was nice because that mattress is heavy! My only complaint is that it tends to hold in body heat and can get too warm for my liking.

Purchased from a local furniture store. Delivery was very good. Had my grandkids walk on the mattress to break it in. I have not had any issues with the temperature. I also purchased an adjustable bedframe at a later date. No more propping up my pillows!

We purchased this brand mattress 3 years ago and paid 4500. It has deteriorated to the point that it hurts to sleep on it. We filled out the proper forms and took the proper pictures as it is still under warranty. Even though it sags they told us it wasn't sagging enough. Do not buy this brand.

Awesome fantastic mattress. Been sleeping well since. No issues yet or anything crazy. Pretty cool at night. No sweating or stiffness. Look to get a few more for each bedroom. Can’t wait to sleep at night.

I have had my mattress for 10+ years. I love it. I know that mattresses are to be replaced sooner than that but.. there was no need to. I plan to get another one on a year or two. I lived in a different place and they delivered the mattress and took the old one away. My late husband was heavier than me but he chose the Tempur-Pedic. We both got a great night's sleep the first time.

I think that the mattress with its cooling technology is a failure on the cooling factor and it wore down quickly and left me with a depression that was too large in a matter of no more than 24 months. BTW, I am a 5'11" man and weight 180 so it's not me!

Mattress became very saggy within 10 years (on a 20 year warranty) and Temperpedic made me jump through hoops to show them the problem. After I did they said nothing was wrong with the mattress. I paid over $8000 for the mattress. I will never buy a mattress from them again and will tell anyone who will listen what I experienced!

This is the most comfortable bed I have ever had. I have been sleeping on one for 20 years and it is a joyful experience every night and with a great nights sleep. The bed is a king size and both my wife and I love it.

I do not own my own but I have slept on one and am doing my review based on my experiences. I suffer from Adult TCS and it was a miracle to have slept on this mattress. Being on a fixed income it is only a dream to own one myself at this time. I have researched this product. The warranty seems legit. The prices seem fair although out of my league currently. Based on my experience I would highly recommended this mattress for anyone who suffers and back issues.

Our TempurPedic mattress is like sleeping on a cloud. It is amazing and my husband and I both love our Tempurpedic!! This makes it difficult when and if we travel because we can’t take it with us! Their guarantee is pretty good, but rest assured, you won’t return it!

The bed is too firm and is, therefore, uncomfortable. I don't feel like I had sufficient time to test the mattress. It felt fine when I sat on it, but when I got it home and tried to sleep on it I was unable to get comfortable. Unfortunately, I could not return the mattress and I have tried to sell it to no avail.

If sleeping on a cloud had a feeling that’s how I would describe my bed. I love it and I wouldn’t change anything about it. Since day one the comfort has continued to satisfy and defy my everyday comfort expectation.

One thing I like about being able to pick out a mattress besides the obvious is when they come in colors that’s not your typical mattress. I bought a mattress in June thinking it was just right. Come to find out it was too stiff and the exchange for a better fit was hassle free. I couldn’t say much for delivery as I bought my mattress out of state and had full intentions on bringing it home myself but I’m sure delivery was excellent as well.

This is the most comfortable bed that I have ever slept in. It is the standard by which I judge every hotel bed I sleep in. When I broke a vertebra in my back, the Tempur-Pedic mattress is the only one that would cradle and support my back adequately without the extra supportive padding I required when sleeping on other mattresses.

All overrated like all advertising of products and the quality is not good anymore as the products are not made locally and done in cheap labourer and the company rakes in the profit without lowering the consumer price.

This is the best mattress I have ever owned. So comfortable, fits every part of my body. Luxurious easy to make the bed. This mattress is better than my waterbed mattress. My Tempur Pedic mattress is designed and made by people who truly knows how to make mattress.

The bed is so uncomfortable. I feel like I’m falling off bed. Wake up with a backache. This is first time, we have ever paid this much for mattress. Customer Service very rude. Attitude was abrupt. Very uncaring about what I was telling him. Almost like he couldn’t believe, what I was saying. Was very disappointed.

My shopping experience was great and the mattress is exactly what I wanted. We wanted a firm mattress for our backs and the mattress exceeds our expectations. Delivery was great, I just didn’t want to pay for delivery.

I sleep better than I have ever slept in my life, it take a little to get use to it, I also bought the king pillows but I like the queen size better because they are more solid than the kings. I have a Tempur-Pedic king and queen size mattress of the top of the line Cloud Breeze Soft. I do not like the company and the employee and management. They are rude, do not back up the merchandise and will find any way to get out of any returns or problems that arise.

After a year of having it, my area has developed a slump, which I was told wouldn't happen, so I'm a little disappointed with the quality. I'll keep trying to find the right mattress. The people were friendly, but that doesn't change the quality of the mattress.

Best sleep I have had. Miss it when I go on vacations. Got it due to hip pain and no more hip pain. Price is high but worth it. Lives up to the advertising. This is our second one, had the first for about 14 years and was very happy with it but wanted the king size and adjustable.

My mattress is one of the best I have ever slept on. I would definitely recommend one to whoever is the market for a new sleeping mattress. I would definitely recommend the pillow top mattress (I have one).

Tempur-Pedic mattress saved my back and my sister had one for her fibromyalgia then handed it down to me when she purchased a smaller size for herself and this mattress is awesome. I had back problems for few years and they are gone. Most importantly I can roll over at night not being scared of the pain I used to feel each night. Now I sleep great. A blessing. Best mattress ever!!!

Great for a single no pressure points. Not so good for two as you roll together. It takes a few minutes for it to warm up to your body but then it mold comfortably to it. And it adjusts to your body when you move. It is like sleeping in a cloud.

I find overall it is one of the best mattress anyone ever can buy. I find that it's well worth the money and it is worth buying, it is well made and it offers the best comfort for sleeping on, I would definitely recommend this to anyone who is willing and looking for a great night's sleep and experience.

I was very hopeful that this would be a mattress that would be so comfortable that I would ease into sleep every night. While it is a good mattress I cannot say that it "felt" better than others I have had.

Tempur-Pedic has some really great mattress. I ordered one a few years back and it had some kind of defect. Tempur pedic replaced it right away. Great customer satisfaction. My husband and I had back and neck pain which is why we chose tempur pedic. The first week my husband kept asking if I slept well. We were both amazed at the restful sleep we were getting. We pledge to only buy tempur pedic from now on.

THE MATTRESS IS VERY COMFORTABLE. It is very thick and heavy and as a result I cannot rotate it. After a length of time it starts to sag if not rotated. In my opinion the mattress is overpriced. I would not repurchase the mattress because of these factors.

I bought Tempurpedic due to some advertising I saw on TV, but since I bought it, we didn't like it at all. Too hot. Too hard. No handles to grab it. In general the experience was horrible, and I'm still suffering because I have no money to change my bed, so I'm stuck.

It's a good company with great quality products and great customer service. The prices are reasonable and affordable. If you want a good mattress that performs while you sleep, then get a Tempur-pedic.

I really like that when my husband moves or get up the mattress doesn't bounce around. One difficulty is trying to sit on the edge of the bed. It is so hard that I have to move more toward the middle when I sit to put on my socks and shoes. My husband feels like there is a ridge in the middle but I don't notice it. The mattress definitely doesn't sag.

It's the most comfortable mattress I've ever slept on. It caresses you. Best night sleep ever. I would recommend it to everyone. You sink just the right amount into what I would call a cloud. I've never had a better mattress. Very happy.

I had a horrible with Sleep Experts in Hurst, Texas where I purchased the mattress. It took over a year to get the financing straightened out but the delivery was the worst I’ve ever experienced. I like the mattress except for the heat that comes from it and it’s heaviness.

I am a pain management physician; I highly recommend Tempur-Pedic Mattress. I have tried out several mattresses and Tempur-Pedic is my personal choice of all mattresses. I have been using a king size pro-health tempur-pedic since 2006. My wife and I both have cervical, thoracic and lumbar pain. We are able to get up in the mornings and work daily at the clinic.

This mattress is comfortable. It is easy to have delivered. It is easy to get accustomed to. We are very happy with this mattress. The customer service with this company is very good.

Crazy expensive mattresses. I did a test once, and yes it is thick and cushiony and all that it is cracked up to be... But wow, that price tag!! I'm guessing it's to pay off an aggressive marketing campaign, because everyone knows the name, and people won't know your name unless it's pumped into their eyes, ears, etc, and frequently at that.

I got this mattress because of my back issues, with two herniated discs on my neck and one on my lower back, and I purchased this mattress about five years ago to help me rest the best way and the mattress still feel like new and my back feels great... Love it...?

I absolutely LOVE Tempurpedic mattress! They have the firmest mattresses I have ever laid on. The mattress contours with my body. They have a good warranty as well. Quick, prompt customer service. The price was pretty darn good considering how well the product works.

We. My husband and I love the mattress, it has been the most comfortable mattress we owned. We have the adjustable frame too, so my husband doesn't snore anymore. Although we have not called customer service. So really don't know how that will be but the mattress is great lay on at the end of the day. It is costly but all worth it if you can afford it.

Very comfortable mattress for some years now and we negotiated a good price when we bought it with free delivery. Bought another brand's pillow-top style more recently for our guest room and my nephew (always ready with a comment :) said he preferred the older Tempur-pedic.

I own 2 mattresses. After 3 years one of the mattresses was slightly sunken. Tempur-Pedic took away the old mattress and replaced it free of charge. Both of the mattresses provide excellent back support.

Very few facts offered during sale and no proof it is effective. No long term data on its benefits. Hate the investment value gab as excuse for outrageous profit margin. Extremely uncomfortable. Beware the meaning of the extra add ons offered to make it easier to get off the bed. It means you are sinking in and it should weaken your muscles in the long term. Returned mine.

With chronic back issues, this was the only mattress to help! We had purchased bed after bed until finding this 6 years ago! What a life (or sleep!) saver!! I suffered so long needlessly. I’m really thankful to have found this bed.

I bought a $3000 Tempur-Pedic mattress thinking it wold be a good bed for my back. I was greatly mistaken. After 2 days of sleeping on the mattress my back is in severe pain. Last week I woke up with sciatica and every morning when I get out of bed it feels like a horse trampled on both of my hip bones. This tempur-pedic mattress is literally a nightmare for my back.

My family love the brand. Finally I decided to get the mattress even it’s expensive and I’m going need to pay it for couple year. After getting the mattress I call the lady who sell me the mattress and tell her this is different than the one we choose. Is hard. My body is hurt. She told me, "Oh you need to wait to break it." So I trust her and keep it and call again. She said minimum I need to sleep on it for 90 day to break and I can return it. After 90 day well it already more than 90 day, so I can’t do anything. I been telling her that I want to return it again and again.

I bought from the Swindon outlet (both bed and mattress). The slatted section of the bed has broken twice within a year of ownership, and repairs (in my experience) take at a minimum 1 month. The broken slatted section has caused a severe dip in the middle of the bid, which has led to my partner and I sleeping at the opposite end of the bed in order to ease the back pain caused by the large dip. When on a functioning bed, the mattress is comfortable, but the products are unreliable and I simply cannot recommend their products to anyone. Please avoid this brand and shop elsewhere.

Replacement mattress did not meet the standard of the original. We purchased the Sweet Sleeper and were pleased with it. After 8 years the sides started to collapse. It was replaced under warranty with a Sayer Prosense. However, the Sayer Prosense has motion transfer. When one person moves the movement transfer across to the other side. This prohibits an uninterrupted sleep. The Sweet Sleeper had zero motion transfer which is why we purchased it. You literally could not detect the other person in the bed. We were told by Bill ** that the replacement mattress is equivalent in quality to the Sweet Sleeper. It is not. It is deficient in a critical aspect. Motion transfer is one quality mattress companies highlight. Obviously this is an important aspect of a good night's sleep. We are asking for an equivalent replacement like the warranty says. We will replace your mattress in full.

I purchased two pillow in November 2019. Their website advertises 90 day trial, so I took a risk to purchase online. Unfortunately the 90 day trial applies only on mattress, you need to go read a fine print to find out that there no returns even though the pillows are not comfortable. Very disappointed.

Memory Foam - Warranty vs. "A normal increase in softness". I wish they advised us about this warranty statement before we purchased. This statement basically is the hidden "catch" when you buy. Our mattress (we bought the firm one, and we loved it), in a little over a year has produce a squishy soft sink hole, on both sides, where our body core rests. The "catch", after you get off the bed, the "memory foam" remembers to be flat, no warranty claim. So how many years do I have to wait to produce a 3/4" depression which would be honored? So memory foam, or its versions, is a great product to produce revenue without any hassles.